Chamber News Autumn 2018

AUTUMN ‘18 | ISSUE 10

chambernews

INSIDE THIS ISSUE.

06.

07.

11.

13.

CHANGE IS THE ONLY CONSTANT

LEADERSHIP CONCEPTS

ADDRESSING THE TALENT AND SKILL SHORTAGE

THE MILLENNIAL WAVE

WE DO THINGS WITH Be proud.

Stay credible.

Stay driven.

Create impact.

Motivate each other.

Be adventurous.

Be progressive.

Remain relevant.

Nurture team belonging and community spirit.

OUR MISSION Deliver timely, quality, innovative and professional accounting services within a culture of pride, integrity, teamwork and fun!

30 Duke Street, Cambridge 3434 P. 07 827 5192 www.accounted4.co.nz

presidents corner

PRESIDENT Phil Mackay Rouge Cafe E. phil@rougeempire.co.nz M. 021 337 255 P. 07 823 9178

VICE-PRESIDENTS Susanne Lorenz Meraki Workspace E. susanne@thesmartva.co.nz M. 021 022 81845 Lesley Nielsen Lewis Lawyers E. lesleyn@lewislaw.co.nz M. 021 524 824 P. 07 827 5147

TREASURER Janine Peters Ag Technology NZ Ltd E. janinepeters@agtechnz.com M. 021 957 418 P. 07 827 9295

EXECUTIVE COMMITTEE Caro Gatley Ravenswood Manor E. caro@caroandco.co.nz M. 021 977 489 P. 07 823 4574 Fran Larsen Evolve U E. evolveu@xtra.co.nz P. 07 823 1972 Greg Wallace Rocketspark E. greg.wallace@rocketspark.com M. 0800 76 25 38 ext 2124 Jim Goddin Grinter's Funeral Home E. jim@grinters.co.nz M. 027 579 2050 P. 07 827 0065 Joel Boyte Tag Business Services E. joel@tagusin.co.nz M. 021 123 1778 Rebecca Jenkins Livewire HR E. Rebecca@livewirehr.co.nz M. 021 918 331 P. 07 394 5933 Sue Duignan Sue Duignan Consultant E. sue@sueduignan.com M. 021 0233 8696

CEO Tania Witheford E. ceo@cambridgechamber.co.nz M. 021 636 536 P. 07 823 3460

MEMBERSHIP CO-ORDINATOR Loren Bennett E. info@cambridgechamber.co.nz P. 07 823 3460

an update from

the President

Since our AGM last September, one of the major pieces of work for the Cambridge Chamber of Commerce board has been a major revamp of our Strategic Plan.

This has seen the creation of a streamlined plan with a clear direction for the future and a new headline vision. That vision is “A Vibrant Cambridge”, which speaks to our desire to see Cambridge thriving far into the future and acknowledges the interdependent relationship between business and the broader community. Contributing to that vision, our mission as a business Chamber is “to lead and support a strong, connected business community” Within the plan itself, we’ve identified three key focus areas for the Chamber: Value for Members, Sustainable Resourcing and Good Governance.

As President, most of my time is spent on the last of those, trying to grow our governance capability and improve our processes. See the Strategic Plan on page 9.

As you will be aware, Tania and Loren are a formidable team, and their focus is on consistently delivering excellent value for our members. We have a very full program of events, alongside the advocacy Chamber undertakes on behalf of our members, such as the recent submission made to the council’s long-term plan. Strategically, we continue to work on better understanding and meeting the needs of our member businesses. New opportunities to do this will arise out of the implementation of a new CRM system, underway currently.

The third focus for us as a Chamber is Sustainable Resourcing, and this is where I’d like to ask for your help. Chamber is entirely dependent on memberships and our strategic partners to fund the work that we do.

As Chamber members and business people, you all have your own networks and opportunities to make referrals. If you can recommend a Chamber membership to one of your contacts, that helps us enormously.

Likewise, we continue to grow our family of Strategic Partners, recently welcoming Rob May Builders as a Cornerstone Partner and Rocketspark as a Stepping Stone Partner. Again, if you value the work Chamber does, I ask you to consider whether a partnership with the Chamber is a viable step for your own business or one of your contacts. If you’d like to find out more, please get in touch with Tania today.

Phil Mackay President - Cambridge Chamber of Commerce DISCLAIMER: The information in this publication is of general nature only and readers are cautioned not to act or rely on it without first seeking professional advice. Similarly, any opinions expressed in this publication should not be construed as official policy of the Cambridge Chamber of Commerce.

chamber news / AUTUMN 2018 / 3

bits n bobs

CEO’s Message THE ACCOUNTING INCOME METHOD (AIM), THE NEW PAY-AS-YOU-GO OPTION FOR MANAGING PROVISIONAL TAX THROUGH ACCOUNTING SOFTWARE, IS NOW AVAILABLE FOR SMALL BUSINESSES WITH AN ANNUAL TURNOVER OF UNDER $5 MILLION.

Thanks to Rocketspark, we have a new, reviewed and simplified website at www.cambridgechamber.co.nz!

In addition, we have migrated to a new customer relationship management (CRM) system called GrowthZone ChamberMaster to provide a more user-friendly, functional interface that integrates with our website.

You will have received an email with instructions on how to log in, update your details, load a profile image and connect with more information and tools.

One person within each business will have been designated as the primary contact. Those with primary access will be able to also upload job vacancy details, provide member to member offers and display hot deals.

GrowthZone ChamberMaster also has an app for your mobile phone.

Download this from the Google Play Store or Apple iTunes - search for MemberPlus.

Your feedback is very welcome as our aim is to make Chamber more accessible and our members more visible to each other with a system that enables easy online booking and participation.

Please join us on this journey as we utilise technology to better engage with you in a timely, relevant and efficient manner.

Tania and Loren

Tania Witheford, CEO - Cambridge Chamber of Commerce

With AIM, you pay provisional tax only when your business makes a profit. AIM will suit businesses that are growing, new, have irregular or seasonal income, or find it difficult to forecast their income accurately.

AIM makes managing cash flow simpler because provisional tax payments are based on a business’ actual results.

Here’s how you can start using AIM in the current tax year: • If you have a balance date of 31 March and file GST every month, you will need to pay your first provisional tax instalment by 28 May 2018.

• If you pay GST every two or six months, or if you’re not registered for GST, your first filing deadline for AIM is 28 June 2018.

Software providers MYOB, Reckon and Xero are offering AIM in their tax management accounting packages. MYOB is also providing AIM to their business customers. You’ll find more information on their websites.

Talk to your software provider or tax agent about whether AIM is right for your business. Visit www.ird.govt.nz/aim for more information or take a look at the free webinars on AIM at www.cchlearning.co.nz

EARLIER THIS YEAR I RE-JOINED THE CHAMBER AND DECIDED THAT ALTHOUGH I MAY NOT BE GREAT AT ATTENDING EVENTS, I WOULD TRY TO CONTACT AS MANY OTHER MEMBERS AS I COULD. A few emails later, I’ve now met with several members and have been overwhelmed with how generous they have been with their time, advice, and support. I’ve learnt about businesses I never knew existed, products not even released yet, I’ve learnt tax tricks from graphic designers, marketing ideas from adventure tourism, and HR advice from insurance

brokers… all this free priceless advice, not from specialists, but from the experience of one business owner to another.

Five years ago I cancelled my Chamber membership after not seeing any benefit in it…but as I’ve since learnt, you only get back what you choose to put in.

Angie Williams (BBus, NZSC) - Director, OSHbox P. 07 839 2980 M. 021 396 665 E. angie@OSHbox.co.nz www.oshbox.co.nz

4 / chamber news / AUTUMN 2018

strategic plan

Our Vision: A Vibrant Cambridge Our Mission: To Lead and Support a Strong, Connected Business Community Our Values: Integrity | Sustainability | Innovation | Inclusiveness

Value for Members

A Relevant Program of Activity A Visible and Respected Voice for Business

Sustainable Resourcing

Strong & Diverse Revenue Streams

Good Governance

An Effective Governance Culture

chamber news / AUTUMN 2018 / 5

is the only constant HERE’S HOW TRAINING SUPPORT CAN EASE THE PAIN ~ By Kate Ricketts, Jigsaw Professional Development ~ Organisational change is a given whether you are a Top Fortune 500 company or a small owner operator. The acceleration of technology and the global economy in today’s business environment means that companies must evolve or die trying.

Many of those who collapse do so because they fail to manage the change process effectively. As the graphic below illustrates, five key areas around vision, skills, incentives, resources and action planning must be addressed in order for change to improve, not degrade your business. So why is training so crucial to this equation?

MANAGING COMPLEX CHANGE Vision

+

Skills

+ Incentives + Resources + Action Plan

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CHANGE

+

Skills

+ Incentives + Resources + Action Plan

=

CONFUSION

+ Incentives + Resources + Action Plan

=

ANXIETY

=

RESISTANCE

=

FRUSTRATION

=

FALSE STARTS

Vision

+

Vision

+

Skills

+

Vision

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Skills

+ Incentives +

Vision

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Skills

+ Incentives + Resources

+ Resources + Action Plan + Action Plan

Well without possessing the skills and resources needed, staff are likely to experience anxiety and frustration as opposed to welcoming changes with open arms. Lack of goals, incentives and future action or indeed failure to communicate these can result in a workforce culture rife with confusion, resistance and learned helplessness.

Training can address these potential threats in a couple of ways: Train your managers to be your change advocates. Managers (formally and informally) set behavioural changes and attitude in the workplace and should possess the leadership skills and enough knowledge around the amendments in order to support staff and set the tone for how change should be received.

Use training to impart new processes, reaffirm visions and maintain visibility with your employees during what can be a tumultuous time.

These sessions provide an excellent opportunity to fill knowledge gaps, set clear expectations and show the employees that the change process is a journey embarked on as a team by everyone, for the better of the organisation. After all it’s often forgotten that change also brings with it new ideas and opportunities.

So remember, anyone can make a change but successful change management means an adaptive and innovative business model and that starts with ensuring you and your management team are capable of embracing and leading change with your staff.

Adapted from ‘A Framework for thinking about systems change’ (2000) Knoster, T., Villa, R., Thousand, J.

Kate Ricketts - Director - Research and Operations, Jigsaw Professional Development P. 09 216 8706 M. 027 361 4015 E. kate@jpd.co.nz

6 / chamber news / AUTUMN 2018

topics

is an interesting concept ~ By David Slone, CSC Buying Group ~

SO MUCH IS BEING WRITTEN THESE DAYS ABOUT WHAT A TRUE LEADER IS AND ISN’T. HOW THEY OPERATE AND HOW THEY INTERACT WITH THEIR TEAMS AND COLLEAGUES. THE FOCUS IS NOW ON HUMAN LEADERSHIP, MOVING PEOPLE FROM THE SYSTEM CONSTRUCTED MANAGEMENT OF DAYS GONE BY. A LARGE PART OF MY LINKEDIN FEED IS ARTICLES AND MEMES ABOUT THIS AND BOOKSHOP SHELVES ARE FULL OF LEADERSHIP MANUALS. LEADERSHIP SEEMS TO BE THE GENERIC TOPIC PEOPLE WISH TO BE SEEN AS EXPERTS ON, ALMOST LEADERS IN THE LEADERSHIP SPACE. I’m not knocking the current thoughts and opinions, we all want strong leadership in our organisations, from governance through to the ‘coal face’. Forgetting about business for a minute, the world would be a better place if more leaders took on-board some of this advice.

The thing that strikes me is how limited a lot of this information is. It focuses on leading teams and organisations. To me, this inwards focus doesn’t show people the full potential of effective leadership.

As a true leader, you need to see your role wider than just how well your organisation operates. Your organisation, if full of leaders, should itself become a leader in its own right.

I’m not talking about leading the competition, market leaders, the leading supplier of…, I’m talking about how your organisation can show true leadership, guiding and encouraging others on the journeys that are important to you.

An easy example of what I mean is the Chamber itself. Tania and the Executive must show leadership within the organisation – but they must also show leadership in the local business community. For them, there is literally no point effectively leading their own organisation unless they are also successful in leading business prosperity in Cambridge. Their leadership skills directly benefit us.

If we look past the aspect of direct competition, we all benefit when we have strong, successful businesses (and organisations). None of us operate alone; we’re all part of this big eco-system broadly called the economy. The more successful our customers are, the more we can sell.

We need our suppliers to be successful to maintain continuity of supply.

Our neighbouring businesses may employ our children or solve one of our problems.

You can show leadership by talking to peer organisations, your customers and your suppliers; engaging with the people within those organisations, hearing their stories and seeing where you can journey together on more than just business matters.

Leadership involves helping others to achieve their goals, it’s about finding common passions and it’s about shared visions. This is all done between people but there is no law to say those people have to be part of the same organisation.

In business, as in life, it’s about growing the pie not just growing your piece of that pie. True leaders look for success for everyone by working together, sharing their dreams and by recognising true leadership is more than leading a single team. It’s more than just business.

If you care about the environment, you can lead your team to manage your own recycling or you could empower them to also help guide other businesses to share your environmental passion.

If you believe businesses can help support healthy, robust communities then your whole organisation should be leading the way.

Share the story and show others how you support your community, talk about the benefits and explore how you can assist them on their own journeys.

Leadership is about shared strength and if we want to live in a great world, we all need to take the responsibility for strengthening those around us. If you think you have great leadership skills, then prove it! Show the world how you can lead more than one team or one organisation. Share those skills and build those skills in others. Be proactive in your sector and your community.

True leaders are conduits for change.

David Slone, General Manager Operations - CSC Buying Group Ltd P: 07 823 7979 M. 021 208 6270 www.csc.org.nz

chamber news / AUTUMN 2018 / 7

topics

Introducing Poppy

By Steve Tritt, Waipa District Council While Airbnb visitor nights are growing fast in Waipa, Airbnb listings in the district are still small in comparison with the rest of New Zealand.

The growing presence of Airbnb has benefits for Waipa, as guests have more choice in terms of location and price beyond traditional accommodation in an unsatisfied market.

A high ratio of Airbnb stay nights and listings to the commercial accommodation equivalents, suggests that Airbnb is becoming a genuine competitor to traditional accommodation in Waipa, particularly given commercial accommodation is limited in our District.

WHAT WITH AIMEE OFF FOR OFFSPRING NUMBER TWO, WE HAVE ANOTHER LOCAL LASS SPRINGING INTO HER ROLE AS LOVE CAMBRIDGE CO-ORDINATOR - POPPY WORTMAN. Though not a Cambridge thoroughbred, Poppy's family moved to town when she was 16. She does admit that at first, she wasn't overly thrilled about the relocation, but she has grown to absolutely love the place and readily classes Cambridge as home. You may have seen her at Onyx, Rumor, Instone and Body Performance Clinic over the years - she's one to "pop up" all over the place.

With a degree in Communications majoring in Journalism, Poppy's passion is in writing. She is also a Marriage and Civil Union Celebrant, content creator and editor and yoga teacher - never one to be into the 9-to-5, she instead upskilled in various roles to keep things fresh. The last few years have seen her in regular jaunts overseas - India, Nepal, Europe and South East Asia - but 2018 has her settling here at home for her first full winter in five years.

She's excited to work alongside Tania and the Chamber of Commerce to represent and support local businesses. She holds Cambridge close to her heart and is delighted to be more involved in enhancing the already-strong connections and networks.

And what better person to be behind Love Cambridge, than somebody who really does love Cambridge?

Thank You

Most of you will know by now, (by seeing my expanding waistband), that baby number two is not so far away. This means a break away from Love Cambridge while I enjoy the sleepless nights and beautiful snuggles from my two little ones. It has been an absolute pleasure getting to know all of our lovely retailers over the past 18 months, thank you all so much for supporting this project and believing in the power of working together to promote our stunning town. I will leave you in the very capable hands of the talented Poppy and look forward to catching up with you all in the near future.

Until then, all the very best.

8 / chamber news / AUTUMN 2018

Aimee Forrest

calendar

important dates

calendar

MAY

JUNE

02

PAYING SO MORE PEOPLE SEE YOU ONLINE Digital Enablement

01

BUSINESS BREAKFAST Hon Louise Upston MP

03

OPTIMUM

06

USING SOCIAL MEDIA TO MARKET YOUR BUSINESS Digital Enablement

10

NETWORKING OVER COFFEE Meraki Workspace

07

OPTIMUM MEETING

15

WOMENS' HEALTH AND WEALTH MORNING TEA

14

NETWORKING OVER COFFEE CSC Buying Group

16

BUSINESS AFTER FIVE Profinance

20

BUSINESS AFTER FIVE Loulous Day Spa

17

WHY DO I NEED TEXT ON MY WEBSITE? Digital Enablement

26

SEMINAR AFTER FIVE Xero for Advanced Users

29

SEMINAR AFTER FIVE Employment Update FIRST XV YOUNG PROFESSIONALS GROUP Pizza Making

27

HEALTH & SAFETY WITH OSHBOX Agriculture

30

HEALTH & SAFETY WITH OSHBOX Hospitality

28

FIRST XV YOUNG PROFESSIONALS GROUP USING PHOTOGRAPHY & VIDEOGRAPHY TO TELL YOUR STORY (Digital Enablement)

JULY TO OUR NEWEST STRATEGIC PARTNERS

04

CONNECTING YOUR DIGITAL SYSTEMS TOGETHER (Digital Enablement)

05

OPTIMUM MEETING

12

NETWORKING OVER COFFEE

18

BUSINESS AFTER FIVE MediaWorks Waikato

25

HEALTH & SAFETY WITH OSHBOX Trades/Construction

26

FIRST XV YOUNG PROFESSIONALS GROUP

31

SEMINAR AFTER FIVE

chamber news / AUTUMN 2018 / 9

Waipa on Track ~ By Steve Tritt, Waipa District Council ~ Building activity set new records last year according to Steve Tritt, Business Development Manager for Waipa District Council. Building permits for the 2017 calendar year totalled over $320 million. 467 of these were new builds and at 2.5 people per household, this represents a growth of nearly 1200 people.

Notable openings this year were Podium Lodge, Takapoto Estate, Canoe Racing New Zealand High Performance Centre & the Perry Community Water Sports Centre, Cambridge Oaks Freedom Lifestyle Village, Aztec, Visy Board and Lakewood stage 1 expected in July.

The visitor industry is strongly in growth mode with 16% more tourists in Waipa last year.

The airport saw an increase of 13 % passenger throughput across core routes during 2017 and passenger numbers in January 2018 were 19 % up on the same month the last year.

Total visitor spend in Waipa is up to $166 million of which $31m is international money.

Average stay nights across the year measured

10 / chamber news / AUTUMN 2018

by MBIE is still less than 2 nights indicating that winter and shoulder seasons are quiet and we need more winter activity to spread the Cambridge love.

Companies with notable successes so far are Laszlo Boats who have signed a contract to provide boats to the 2021 Japan World Masters Games and Nyriad who have raised US $8 million and are up to 80 staff in Cambridge. Good George Brewing, as a result of growth around the World Masters Games supply contract, have now been selected as the official beer supplier for Fieldays 2018.

New events for 2019 include a second UCI World Track event and the soon to be relocated NZ Classic Cycle Road Race which will be part of a Waipa cycling festival. Our signature events such as polo, Maadi Cup, Waka Ama and equestrian lead a full summer schedule of over 50 events.

The Commonwealth Games reaffirmed Cambridge’s pre-eminent position as NZ’s

leading medal factory. It was our athletes who led the winning ways, claiming the most golds of any region in the country with Joelle King's two and those of Sam Gaze, Julia Ratcliffe and David Nyika & Sam Webster with the Men's Track Cycling Sprint Team (which is now based at the Avantidrome).

Sport Waikato Chief Executive Officer Matthew Cooper says the Waikato is becoming the ideal place to live if you want to achieve at the highest level. "This is now one of, if not the largest, high performance sporting hubs in New Zealand, with the evolution of Lake Karapiro, the Avantidrome, Triathlon New Zealand coming to town and Canoe Racing New Zealand coming to the Waikato," Cooper said.

Out of the 350-plus High Performance Sport New Zealand athletes, over 50 per cent of them come from the Waikato now, Cooper said, and there are many other aspiring athletes gathered around Cambridge’s high performance environment.

topics

Talent and Skill Shortage ~ By Poppy Wortman, Love Cambridge ~

Cambridge – a bustling town with an array of cafes, bars and restaurants and a growing number of shops and stores.

But behind the clinking glasses and trying on of garments, a truth is emerging more than ever: there is a very real skilled talent shortage in the hospitality and retails sectors. Why? Paddock owner and managing director Lisa Allen puts it down to several reasons.

“It’s a fast-paced, high pressure industry with intense hours and often on the low-side pay rates,” she said. “It is tough.

“Years ago, the industry had many apprenticeships, especially for chef and kitchen roles, but there was a switch and now a lot of employers no longer offer the option.”

And it is the provincial places that have a real shortage of skilled staff, she said.

“Those that are keen as to get amongst it are hitting the big city lights and not hanging around down here.

“And of course, very often hospitality is not treated as a career.”

Onyx co-owner and careers development coach Jo Ostler agrees. “The service industry is not traditionally seen as a ‘real’ career option. It’s often considered a ‘fall-back on’ role, or something to do in the interim for your bread and butter while seeking another job.”

With the mentality often taken on at

school, she believes.

“It is commonly perceived as there being two career options – the academic side of things or moving into a trade. The service side, being hospo and retail, is not seen as a path and it’s a huge hole in career thinking.

From that, the number of people who are actually trained in the area are then lacking.”

Rumor director Julia Crickett said there is never a shortage of people lining up to apply for a role at her clothing store, but it is hard to find retail and customer service qualified people that also have the right attributes.

“In retail, essentially you need to make sales for the business to work,” she said. “You need to have a certain type of personality that can engage and interact with people, along with sales skills. Not everyone can do it.

“Industry qualifications are available, but they are not well known about and not widely offered. I think people need to be aware it can be a career if they have the right skills and are prepared to upskill.”

For Footloose Cambridge owner Debbie Simes, a big issue comes in retail with staff not wanting to work weekends.

“Finding people who are willing to work

Saturday and Sunday is quite a challenge at times,” she said. “But it’s part of the job.

“And staff retention. Retail and hospitality jobs are the type that sometimes people flit into and out of, and you don’t want to put the effort into training someone up that’s going to leave in six months’ time. You want long-term.”

Oynx manager Jody Joblin said she is certainly happy to take on staff with no experience, as long as they have the willingness to learn.

“It’s often the case of training from the ground up. Of course, it helps when recruiting if someone has had a bit of time in the game, but it’s not always a red flag if not.

“Overseas, hospitality is seen as a viable profession; in Italy, a barista is historically a highly valued position. Maybe in part it can be put down to the Kiwi culture, and tertiary upskilling in the area being seen as a waste of time.”

And with the upcoming Lakewood development envisaged to become the food and beverage precinct and all-encompassing shopping environment, the talent shortage is a truth that needs a refashion.

chamber news / AUTUMN 2018 / 11

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bseen in Cambridge 1. Some networking with a spectacular view at NZ National Fieldays Society Inc. during Equidays 2017 2. Business card draw winners, Ken Anderson, Graeme & Rosalind Mathews and Dan Boston with host Antanas Procuta 3. The annual Lewis Lawyers Business Breakfast 4. Making the most of a beautiful morning at Carricks’ NoC 5. Christmas shopping at Noel Leeming with special member only deals 6. Experiencing the Jennian Homes Cambridge Showhome for Ba5 7 & 8. Congratulations to Kylie Stack and Lesley Neilsen who were presented with their prizes by Nathan Twaddle at the High Performance Sport NZ NoC 9. The first of our Success in 60 series with Jigsaw Professional Development 10. Hearing about the Council’s Draft 10-year Plan at the Mayoral Breakfast, with Deputy Mayor Grahame Webber 11. Connie Taylor-Still won an amazing $2000 worth of advertising from Waikato Business News at their NoC. 12. The 2018 Waipa Networks Business Awards launched in April at Mystery Creek Events Centre

12 / chamber news / AUTUMN 2018

topics

the millennial wave ~ By Christine Stevenson, Accounted4 ~

Recently I attended a conference in Australia where I had the opportunity to pick and choose from a list of educational and enlightening presentations.

Taking into consideration that I am a Baby Boomer with millennial children, and also that I work alongside no less than fourteen millennials! - I felt it was in my best interest to learn more about what makes this generation ‘tick’, and I jumped at the chance to attend a presentation dedicated to that very subject.

The first piece of news was that by 2030 75% of the workforce will be made up of these highly-educated, ambitious and techsavvy people, so I started thinking does that scare me or excite me?

At times there are certain traits about millennials that I find frustrating, for example,

their seemingly obsessive and intimate relationship with their mobile phone but then, after all, they have been born into a world quite different to the one I was born into, and mobile phones are now just part of the ‘norm’. Also, what they don’t know about technology isn’t actually worth knowing. The secret is to just act like you know it all too!

Despite this somewhat small frustration I am actually quite inspired by the millennial generation. They know what they want in life and launch into business earlier than my generation would ever have thought possible.

I have found the millennials I work with to be incredibly optimistic and hard-working people. Ok, they may want the flexibility to support their outside work interests, and not all of them want to work a 9-5 job like their parents did in the 60s 70s and 80s, but they can be very socially responsible, down to earth and organised people.

I believe that we can all learn a lot from the millennial generation and their catch cry YOLO ‘You only live once’ surely sounds more exciting than ‘saving for a rainy day’.

Christine Stevenson - Business Manager, Accounted4 P. 827 5192 E. chris.s@accounted4.co.nz

chamber news / AUTUMN 2018 / 13

business awards

Entries are now open for Waipa’s premier business awards and we want you to get involved.

We talk about entry for the Awards being an opportunity to reflect and see how far you have come, with the aim of winning!

However, businesses use the Awards for many other reasons: strategic planning, team activity, marketing, connecting with the business community, profiling, auditing and so much more.

Time and time again, our entrants feedback that entering the awards is a positive, productive and beneficial experience whether you win or not. The learnings far outweigh the time invested and there are consistently tangible takeaways for entrants to improve their businesses from.

There are plenty of ways to get involved

this year: • Enter your business - there are categories to suit businesses of all shapes and sizes • Nominate someone – who do you know that you could nominate for Outstanding Services to Business, Emerging Leader or Employee of the Year?

• Text to vote – text in to vote on our Customer Choice category from 2 July. You can enter/nominate now via the website – www.waipabusinessawards.co.nz To find out more about the awards and what is involved in entering, we are hosting one last information session on Friday 18 May, from 5:30pm at the Orca,

Raglan, please join us. RSVP for the Raglan information session: awards@ waipabusinessawards.co.nz.

There is an amazing Awards Gala dinner planned as the finale to the Awards season on Friday 31 August at Mystery Creek Events Centre where all winners will be announced.

The event is set to be a fabulous celebration with a fantastic three-course dinner catered by Montana, MC Te Radar, a great band booked, goodie bags and spot prizes – you are in for a treat.

Tickets are on sale now via the website www.waipabusinessawards.co.nz so hop on and secure yours now to benefit from the Early Bird ticket prices!

M A NAG E M E N T S C HO OL Te Raupapa

M ANAG E M E NT SC HO OL Te Raupapa

MA NAGE ME N T S CHO OL Te Raupapa

14 / chamber news / AUTUMN 2018

topics

More to Mystery Creek than meets the eye

Mystery Creek is New Zealand's foremost multi-functional events centre, creating and delivering industry-leading and globally-recognised events.

Owned and operated by the not-for-profit New Zealand National Fieldays Society, the Society’s mission is to advance agriculture in New Zealand, primarily through its annual event New Zealand Agricultural Fieldays.

In 1969, the first Fieldays was held at Hamilton’s Te Rapa Racecourse. The Town and Country Fair, as it was first known, aimed to bring town and country together to celebrate New Zealand’s farming industry and lifestyle and the contribution it makes to the economy.

Fast forward 50 years, and Fieldays is a

staple on many agricultural people’s calendars, with hundreds of thousands descending on Mystery Creek each June. This year, it celebrates its 50th year of showcasing agriculture and innovation to rural and urban audiences alike.

This year’s theme is the ‘future of farming’, with exhibitors and visitors alike encouraged to start discussions around what the future of farming looks like. The 50th Fieldays kicks off at Mystery Creek, running from Wednesday 13 June – 16 June.

Mystery Creek is more than just the home

of Fieldays, it’s a blank canvas waiting for your imagination. Featuring spaces to suit any function requirement that give us the unique ability to cater anything from a 100-person industry dinner to a 50,000-person festival. The versatile spaces and function rooms are the ideal choice for business meetings, expos, private events, fundraising dinners and more.

Mystery Creek delivers memorable events for local, national and international businesses.

We are pleased to be the Official Event Venue Partner of Waipa Networks Business Awards.

David Natzke - Key Accounts and Sales Manager - New Zealand National Fieldays Society P. 843 4497 E. David.Natzke@nznfs.co.nz

chamber news / AUTUMN 2018 / 15

topics

Making Her MARK ~ By Poppy Wortman, Love Cambridge ~

THERE'S A NEW MASTER IN TOWN Last week, local lady and Alys Antiques owner Jutta Mark graduated from the University of Waikato with a Master of Art. Having started the degree in 2012, Jutta was “delighted” to not only don her gown and be capped, but also be awarded First Class Honours for her chosen line of exploration Cabaret and Art as Expression of the Modern Era in Berlin from 1900 to 1945.

“I felt overjoyed as I walked onto that stage,” she said. “ It was a real sense of achievement.”

“To work towards something for that length of time and to be recognised with such a title is a wonderful feeling.”

Completing the entire project in her native German, Jutta said she undertook the study to stretch her mind and to revisit the cabaret numbers she loved so much.

“A thesis is to write about an area and find something new,” she said. “Always having a strong love for the cabaret and having lived in Berlin for so long, I chose my goal to be making parallels and connections between the literary and political literary cabaret and the art of the modern movement between

16 / chamber news / AUTUMN 2018

1900 and 1945.

“That period was of great change and turbulent, political times; Imperialistic Germany, extreme censorship and restriction, the pressure-cooker situation following WWI and the Weimar Republic, and the rise of Hitler and national socialism – there was an incredible change from very figurative art to very expressive art, which started in Paris and moved straight to Berlin.”

Titled Zeitgeist meaning “the spirit and modernism of the time”, Jutta supplemented her research with visuals, lyrics and images to illustrate her points as well as introducing important authors, composers and actors.

“Basically, what my thesis concluded was that the artists of the cabaret and the artists of the visual modern movement expressed similar sentiments.”

And her journey to graduation was not without its hurdles – panic came in October last year, when the German department at the University closed.

“I chose to take up the challenge of writing the entire process in German to get my language back up to scratch again,” she said.

“It’s not as elegant as it was 40 years ago!

“The language side of things grew even more important to me as time went on, so when the University closed the department I was extremely concerned. But fortunately, we managed to work our way around it.”

Jutta holds a long tradition working in the arts; in the 1970s she worked in Berlin for Nierendorgf Gallery, one of the most famous art galleries dealing with modern movement in Germany. She has been associated with Alys Antiques in Victoria Street since the early 1990s, taking over the ownership reigns in 2007. She also has a Bachelor of Social Science majoring in Psychology and works as a hypno-therapist.

And now her incredible knowledge of the art arena has been extended even more, to put into her pieces and pass onto her customers.

“I always have a lot of fine art in store, and now my furthered study has aided me in talking points and knowing about items much more in depth,” she said.

Jutta is certainly making her mark.

new members

new members FiT is the only full-service health and fitness facility that caters for a wide range of exercise as well as nutritional requirements.

Our friendly staff are here to support you in achieving your lifestyle goals and we won't charge you a fortune to do that. The reason being, we believe that taking control of your health is something that should be accessible to everyone irrespective of age, fitness level, background or attitude.

Our members have 24 hour access as we know people lead busy lives and would like to train at times that suit them. They also get free access to an extensive range of group training options, because sometimes peer accountability just makes you work that little bit harder!

We like to train hard and we like to see people achieve goals. Most importantly we like to have a good time while doing both!

WHAT FiT OFFERS • Free Weights Area • Resistance Machines • Functional Fitness Rig • Cardio Zone • Group Training Sessions • Spin Classes • Heart Rate Training Technology • Nutritional Advice • Yoga Classes • Pilates • Kids Club • Open 24 Hours • Personal Training Services • Awesome Staff In a place where your health is our priority, we are continuously educating and assisting our members with programs such as: • FiT in SIX – a 6-week program providing assistance to gain momentum in your health journey.

• The Sugar Fix Project – Educating and then tweaking the sources of addictive sugar in our diets >> Quinton de Bruin E. quinton@fitstate.co.nz P. 07 827 0847 M. 021 576 278 www.fitstate.co.nz

A community of experts Every member of our team has specific talents and strengths, which gives us scope to select the most appropriate person for your project. It’s important that you ‘click’ with your Xigo project manager – a good rapport is essential for an effective working relationship.

Project management is people management Construction companies build buildings; great project managers build relationships.

We’re the glue that connects every phase, every challenge and every contractor. By charting the way forward and proactively identifying potential risks, we can prevent problems that might hinder progress. It’s our job to think of everything that might happen, and make plans accordingly.

Bespoke, but using proven disciplines No two projects are the same, so we

Cambridge Rentals Ltd goes the extra mile to take the worry and stress out of property management or finding a house to call a home.

We work in the greater Waikato region, providing property owners with full or casual property management services and helping people rent just the right home for their needs.

Our friendly, professional and prompt service ensures you feel well informed and supported. We provide helpful and caring

create a customised execution plan for each new mission. With Xigo you always get the benefit of proven methodology counterbalanced by agility, flexibility and ingenuity.

Embracing your challenges with open arms.

When a client says “it’s never been done before”, our eyes light up. Problems are opportunities; challenges are an invitation to achieve something remarkable. We’re prepared to boldly go where you need to go, providing the skills and support that will get you there on time and within budget.

>> Neill Laurenson

E. neill.laurenson@xigo.co.nz P. 022 037 3117 www.xigo.co.nz

advice because we know how important a home is.

Our full property management service means we do it all, including advertising the property, finding tenants, arranging maintenance work, collecting bonds and rent, and doing property inspections.

If you’d like to manage the property yourself, then choose us to find the right tenant for your valuable investment.

Contact us for a friendly chat about how we can help you.

>> Nicolle Blight E. cambridgerentalsltd@gmail.com P. 027 481 4194 www.cambridgerentalsltd.co.nz

chamber news / AUTUMN 2018 / 17

HR Connect: Bringing colour to HR Human Resources is no longer black and white…

Since 2003 we’ve been helping New Zealand businesses build better teams, improve performance and manage HR compliance.

Our HR Consultants are dynamic ‘people people’. Experienced and tertiary-qualified HR professionals with a good dose of real-world business acumen, leadership, insight into human behaviour and an agile style.

Whether you need an extra set of ‘HR hands’ to get through a demanding period, expertise in a niche specialist area of HR, or short-term HR support on a new initiative or important recruitment project, call our team.

We’re here to help with: • Change Management • Policies • Recruitment • Employment Agreements – Develop or Review • Performance Management issues • Coaching • Career Transition • Workplace Health & Safety Assessments We aim to become a genuine partner with every business we work with. We see our role as helping your business grow and succeed through maximising your most crucial asset, your people. We work to suit your needs and can work on-site alongside you in your business.

Call us today!

>> Sandra Diekerhof

E. admin@hrconnect.co.nz P. 07 839 7005 or 0800 131 557 M. 027 52 666 99 www.hrconnect.co.nz

18 / chamber news / AUTUMN 2018

In 1997 Fegan & Co was established as a specialist Recruitment and Human Resource provider to the New Zealand rural sector. Over the following 20 years the business grew to become the leader in its field with clients spanning the full length of New Zealand and within many overseas countries.

As the company continued to grow, Fegan & Co established a successful relationship with Russell Drake Consulting (RDC) who provided Fegan & Co with all legally compliant employment documentation and assisted Fegan clients in a full range of Employment Relations situations.

In 2017 Linda-Maree and Russell Drake took up the opportunity to take over the reins of Fegan & Co to establish a company that would be flexible with the changing platform of recruitment.

They aim to continue to build the Fegan & Co brand and establish it as a company that is a recognisable name in Recruitment and Human Resource services across the Dairying, Horticulture, Drystock, Agribusiness and Commercial Sectors.

With an ever-increasing reputation for providing quality services Fegan & Co is ideally positioned to support all Recruitment and HR requirements within your business.

Russell Drake Consulting Ltd was founded in 2010 by Russell and Linda-Maree Drake. Having spent several years working in the corporate world gaining experience and knowledge of the operational and organisational workings of different businesses.

In the October of that same year, the opportunity presented itself to purchase the EMA licence for the Waikato, increasing the client base by 100%.

At the beginning of 2011, looking for a career change, Linda-Maree resigned from her position as a Critical Care Nurse in ICU at Waikato Hospital to work full-time in the business to assist with development and growth, putting in place systems and processes to enable greater efficiency and

room for future growth.

Since the beginning the business has continued to grow at a rate of 20% year on year, through new client acquisition and profitability, establishing itself as a recognisable company within the Waikato business community providing practical, legally compliant employment solutions and advice to employers. With a team of six we are able to provide efficient and timely support to all our clients.

>> Annaliese Drake

E. info@fegan.co.nz P. 07 823 0105 M. 021 686 227 www.fegan.co.nz

>> Ursula Pruden

E. info@russelldrakeconsulting.co.nz P. 07 838 0018 M. 021 686 621 www.russelldrakeconsulting.co.nz

Want to know what makes us tick?

Here at The Little Acre creative studio, our creativity is driven by storytelling. From branding and logos, to web design to print, we love to create memorable designs that capture an audience and showcase a brand.

>> Liora Saad E. hello@thelittleacre.co.nz P. 07 824 0863 M. 021 808 464 www.thelittleacre.co.nz

new members

Podium Lodge is a modern 86 bed facility offering a unique accommodation experience in a peaceful rural setting.

Designed specifically for athletes to support their training or performance ambitions, we also welcome anyone looking to stay in a spacious modern facility with a sporting vibe. Our space ensures guests have a place to rest, recharge and refuel in our modern, functional and comfortable rooms.

Podium Lodge is owned and operated by the Brian Perry Charitable Trust and 100% of proceeds are returned to the community.

Welcoming Luxury at its Finest The beautiful private rural setting overlooking Lake Karapiro, sets the scene for Lakeview Lodge. The Lodge is luxuriously finished with all the comfort of a deluxe home in this breath-taking setting. Feel instantly relaxed, in the Lodges restful ambience.

Two Lodges, with the option of two Apartments are available accommodating families & friends, couples, small sporting groups & supporters and small corporate groups, domestic and international travellers alike.

• Opened October 2017 • Lodge Manager, Rae Guard • 100% New Zealand Owned by Joanne and Jonathan Leigh

>> Rae Guard, Lodge Manager

E. stay@lakeviewlodge.co.nz P. 07 827 9273 M. 027 615 6815 www.lakeviewlodge.co.nz

your journey to building your own home.

We cover a sizeable area of the greater Waikato.

>> Anne Edgecombe

E. anne@podiumlodge.co.nz P. (07) 974 1710 M. 021 557 060 www.podiumlodge.co.nz

At Jennian Homes Cambridge we are focused on exceeding clients’ expectations through innovative design, quality workmanship, and a truly enjoyable homebuilding experience.

We are a family run business with friendly staff, that pride themselves on helping people build their dream homes.

If you're looking to build or are after some information, come to one of our regular building information sessions - it will arm you with lots of great information to help you on

Spoilt for choice! Whatever the window, there's a shutter to suit with our range of innovative and stylish shutters for windows from the kitchen to bathrooms.

Our range of shutters match with popular Dulux and Resene colours making it easy to customise. Pleasing to the eye and pocket, our range of shutters bring attractive prices to the NZ market. Aspect Shutters offer 5 years warranty on structure, manufacture and paint finishes. Stain finishes and hardware comes with a 2 year warranty.

>> Mark Kendrick

E. mark@aspectshutters.co.nz P. (0800) 367 500 M. (021) 643 896 www.aspectshutters.co.nz

Tracey Olivier is a life strategies coach, speaker and facilitator.

>> Jayson Chambers

E. jayson.chambers@jennian.co.nz M. 027 297 4322 www.jennian.co.nz

She believes that every person is valuable, unique and carries within them unlimited potential.

Tracey has the tools to unlock that potential whether it be with individual coaching, couples coaching or team coaching.

Tracey brings hope, focus and direction to people and/or businesses so that they can live strong, brave and fulfilling lives.

So if you are feeling stuck, have hit the wall in a relationship or career or work within a dysfunctional team, give Tracey a call and meet for a coffee to see if you click.

>> Tracey Oliver P. 021 168 3244 E. tracey@traceyolivier.com www.traceyolivier.com chamber news / AUTUMN 2018 / 19

topics

e-learning explained e-learning, which is any learning offered electronically, has provided many organisations an opportunity to offer their staff access to learning through their computer, online and on their mobile devices. This flexibility allows learners the freedom to access their learning anywhere and at any time.

For organisations to determine which learning method to use; e-learning, face to face or a combination of both, it must first identify its training needs. Analysis of the topics required, resources available, number of learners and budget will help determine which approach is best.

With face to face learning the facilitator can modify content and delivery style to suit the learners needs on the day. However, with e-learning the content is static therefore more care and consideration need to be taken in its design using e-learn specific methodologies.

As the use of e-learning has grown over the years, so too has the advancement of technology. This has led to many options when it comes designing and delivering content in a more engaging and interactive way. Some of these methods include the use of; graphics, videos, podcasts, simulations, motion-graphics, animation, gamification, virtual reality (VR), augmented reality (AR), quizzes, microlearning, case studies and scenario-based learning.

Although there are a lot of different tools available for developing e-learning content, once the objectives of the e-learning have been set and the best design approach identified, selecting the right tool becomes much easier. An example is systems training, there is Adobe Captivate, a screen capture tool which provides the learner with several different ways of learning a process; show me, guide me or test me. Or there is Camtasia, which records your screen and produces it as a video.

Although a lot of time and effort goes into the initial design and development of building customised e-learning, the result is that you offer your staff or clients a learning experience that is relevant, flexible and consistent. If a learning management system is used it also allows you to monitor and report on access and completion information.

“Tell me and I forget, teach me and I may remember, involve me and I learn.” Benjamin Franklin

Denise Brown E-learning Consultant Learning Bytes M 027 3866 420

20 / chamber news / AUTUMN 2018

ARE YOU IN THE FIRST 15 YEARS OF YOUR CAREER? DO YOU WANT TO MEET LOCAL YOUNG PEOPLE? DO YOU WANT TO EXTEND YOUR BUSINESS NETWORK? The First XV is the Cambridge Chamber of Commerce’s Young Networking Group, where young local professionals in their first 15 years of their career (hence the name) meet, network and socialise.

The group is designed for those new business or someone starting out on their career journey.

Events are held once a month from February until November.

If your business is a Chamber Member, there is no membership fee for our group. We have awesome events so on occasion there might be a small cost.

Attendance is not compulsory, just as and when you would like or are interested in what’s on offer – but did we mention our events are awesome!

It’s easy to get involved and we’d love business owners to encourage their younger team to come along and join our fabulous group. If you are interested or would like to know more check out our new event on Facebook @firstxvcambridge or get in touch with Sonya Walker, the First XV Chairperson on 021 2565258.

Upcoming First XV Events Network over Pizza Making at Onyx Games Night Bring a Buddy Quiz Movie Charity Fundraiser - Mission Impossible

JOIN US AT OUR NEXT EVENT! Events are held every month from February to November For more details check out our facebook page: First XV - Cambridge Young Networking Group

LEADING THE WAY FOR YOUNG PROFESSIONALS

At PAUA Architects we’re passionate about creating extraordinary architecture just for you. From new residential or commercial buildings to renovations and restorations, we’ll guide you through the process. Managing the project from design & costing, through detailed decisions & building consent, to tendering and the construction process.

Architecture.

Creative

PAUAarchitects.co.nz 07 839 6521

Considered

Crafted

chamber news / AUTUMN 2018 / 21

partners

new members Body Performance Clinic Hannah Newlands E. info@bodyperformance.co.nz Brightside Media Jamie Everson E. jamie@brightsidemedia.co.nz Cambridge Photo & Print Ltd Selina Eason E. selinaeason@gmail.com Cambridge Sports Apparel Ltd (Stirling Sports) Sarah Nicholl E. cambridge@stirlingsports.co.nz Fegan & Co (2017) Ltd Linda-Maree Drake E. info@fegan.co.nz Global Communications Ltd Paul Scoble E. paul@globalcommunications.co.nz Good Union Adrian Hodgson E. ask@goodunion.co.nz HR Connect Ltd Sandra Diekerhof E. sandra@hrconnect.co.nz Jennian Homes South Waikato Jayson Chambers E. jayson.chambers@jennian.co.nz JFJ Bookkeeping - Julie Feisst-Jones E. julie@jfjbookkeeping.co.nz Magic Fingers Graphics Natalie White E. nat@magicfingers.co.nz Manta5 Louis Wilks E. hello@manta5.com Ministry of Social Development Cathrine Henderson E. cathrine.henderson006@msd.govt.nz Moneyworks NZ Ltd Carey Church E. carey@moneyworks.co.nz Sue Duignan Consultant E. sue.duignan@windowslive.com Tracey Olivier Consulting E. tracey@traceyolivier.com Milk & Honey Media Jonathan Nickerson E. jonathan@milkandhoneymedia.nz Better Business Academy Ltd Geoff Knox E. geoff@betterbusinessacademy.co.nz FiT Gym Cambridge Quinton de Bruin E. quinton@fitstate.co.nz Rouge Cafe Garcia Lv E. info@rougeempire.co.nz Wraptrade Ltd Liam Campbell E. sales@wraptrade.nz Podium Lodge Anne Edgecombe E. info@podiumlodge.co.nz Aspect Shutters Mark Kendrick E. mark@aspectshutters.co.nz Afternoon Group Ltd Phil Mackay E. phil@afternoon.nz Xigo Limited Neill Laurenson E. neill.laurenson@xigo.co.nz Cambridge Rentals Ltd Nicolle Blight E. cambridgerentalsltd@gmail.com The Little Acre Liora Saad E. hello@thelittleacre.co.nz AgBiz Accountants Jane Evans E. jane@agbizaccountants.co.nz Cambridge Community House Joanne Turner E. office@camcomhouse.org.nz BTG Electrical Bryce Gifford E. info@btgelectrical.co.nz Animal Feed Solutions Donna Devcich E. info@animalfeedsolutions.com Lakeview Lodge, Karapiro Rae Guard E. stay@lakeviewlodge.co.nz

special thanks to our

strategic partners KEYSTONE PARTNER

CORNERSTONE PARTNERS

STEPPING STONE PARTNERS

TOUCHSTONE PARTNERS

NATIONAL SPONSORS

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