Policies
ONLINE CLASSES
Register early!
CCAE reserves the right to cancel classes due to low enrollment or other considerations. We begin cancelling classes with low enrollment up to 10 days before a class is scheduled to start, so register as early as possible in order to reserve your seat and help it meet the minimum enrollment.
Registration fees
An $8 registration fee is charged for any class whose tuition exceeds $25. Only one registration fee is charged per person per term. The registration fee is not refundable if you withdraw from a class. The fee is refunded if CCAE cancels your class or if changes to the class schedule prevent you from attending. This does not apply to individual classes rescheduled due to inclement weather or other significant factors beyond CCAE’s control.
Withdrawing from a class
If you withdraw seven days or more before the start date of a class, we will issue you a class credit (valid for 18 months from the date of issuance). If you prefer, we will refund the class tuition minus a $10 processing fee. All refund requests must be submitted within 90 days of purchase. Withdrawals from classes and events under $25 are only eligible for a class credit; no refunds are given. If you withdraw six days or less from the start date of a class, we do not issue class credits or refunds.
Transferring to another class
For classes that are three sessions or longer, contact the registration office before the second meeting of the class in order to transfer. For one- and two-session classes, you must contact us at least five business days before the start of the class. For all cooking, wine, beer, or spirit classes, you must contact us at least five business days before the start of the class. If there is a difference in price, we will issue a class credit or there will be a remaining balance to be paid. Refunds are not given.
Cancellation or schedule change
CCAE reserves the right to cancel classes due to low enrollment or other considerations. We begin cancelling classes with low enrollment up to 10 days before a class is scheduled to start. If we cancel your class, you will receive a course credit good for 18 months from date of issue or, upon your request, a refund. Please call our registration office to request a refund. All refund requests must be submitted within 30 days of class cancellation. If CCAE changes the class schedule before the class begins such that you are unable to attend, you may receive a refund or a class credit upon request if you contact us before the withdrawal deadline. This does not apply to individual classes rescheduled due to inclement weather, other significant factors beyond CCAE’s control.
Typographical errors
CCAE reserves the right to correct the listed price of a class or other errors due to misprints.
Photos
We may occasionally take pictures of students in our classes for use in promotional materials. Your enrollment in a class indicates your approval.
View a full list of our online and in-person class policies at ccae.org/about/policies.
Online classes take place on Zoom. If you are unsure if you are able to use Zoom or if your camera and microphone work, we recommend testing it out by joining a test meeting before your class starts at zoom.us/test. The Zoom link and information on how to join will be emailed to you. Please also check your spam folder. If you register within 12 hours before the class begins or after the first date, please contact zoom@ccae.org for the link.
Technical support
Students may contact our registration office at 617-547-6789 ext. 1 or zoom@ccae.org for technical assistance. Support will be available during all underway classes. Check ccae.org for up-to-date office hours.
Student expectations for online classes
Classes will take place on Zoom. Do not share the Zoom meeting invitation and link with anyone who is not registered for the class. Classes will take place at the time they are scheduled. We cannot provide recorded classes if you are not able to attend the class at the time scheduled. One registration is for one person. If you are planning to invite your spouse, partner, or friend to attend this online class with you, please sign up for an additional seat. Inform anyone in your household that you will be in a class; if your camera and/or microphone are on, they will be seen and/or heard. For the security of our instructors and students, please do not record the class. Please do not take photos of the class without the permission of the instructor and the other students.
Private Online Classes
Get all of the benefits of a CCAE online experience in a private setting to immerse yourself in virtual learning and local culture at home. Private virtual classes are perfect for special occasions, creative team building activities, or just to have fun with friends. Contact us at info@ccae.org and start planning today!
REGISTER ONLINE AT CCAE.ORG OR CALL 617.547.6789
57
