Focus Magazine - November/December 2022 Issue

Survival of the Fittest — HOAsapians

L.A.’s Premier Source of Information for Community Associations

“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”

– Charles Darwin, 1809

2022 BOARD OF DIRECTORS

OFFICERS

Alexandria Pollock, CCAM-HR®, CMCA®, AMS®, PCAM®, President BuildingLink.com, LLC, 310-925-9001

Erik Rivera, CMCA®, AMS®, PCAM®, President-Elect Manhattan Pacific Management, Inc., 844-511-0644

Isaac Camacho, Vice President

Accurate Termite & Pest Control, 310-837-6483

Kim Province, Secretary Advanced Election Services, 714-783-8646

Matt Davidson, CCAM-HR®, CMCA®, AMS®, Treasurer Action Property Management AAMC®, 800-400-2284

DIRECTORS

Gary Burns, Mulholland Heights HOA, 818-326-2000

Angelique Madrigal, Ross Morgan & Company, Inc. AAMC® 818-907-6622

Matt Meadors, CMCA®, AMS®, PCAM® HOA Organizers, Inc., 818-778-3331

Brian D. Moreno, Esq. CCAL, Brian D. Moreno Law Corporation APC 888-578-9673

Diane Schoolsky, Lingate HOA, 323-640-1277

CHAPTER EXECUTIVE DIRECTOR

Joan Urbaniak, MBA, CMCA®

2022 COMMITTEE CHAIRS

COMMUNITY EXPO

Michelle Caldwell, ePipe Pipe Restoration

Miste Holloway, Seabreeze Management Co., AAMC®

COMMUNITY OUTREACH

Jessica Koval, CMCA®, AMS®, PCAM®, Action Property Management AAMC®

Patti Specht, ServiceMaster Recovery by C2C Restoration

EXECUTIVE RETREAT

Jerri Gaddis, CMCA®, AMS®, PCAM®, HOA Organizers, Inc.

FINANCE

Nels Atha, CMCA®, AMS®, PCAM®, Common Interest Services, Inc.

GOLF TOURNAMENT

Julia Gomes, Accurate Termite & Pest Control

Jeff Koscher, BluSky Restoration Contractors, LLC

HOA EDUCATION

James Beard, CMCA®, AMS®, PCAM®, Valencia Management Group AAMC®

LEGISLATIVE

Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc.

MANAGER EDUCATION

Helen Cook, CMCA®, AMS®, HOA Organizers, Inc.

Amy Yankauskas, CMCA®, AMS®, The Management Trust

MEDIATION SERVICES

Erik Rivera, CMCA®, AMS®, PCAM®, Manhattan Pacific Management, Inc.

MEMBERSHIP

Mimi Cortes, SAX Insurance Agency

Tracy Robinson, CCAM®, PMP Management AAMC®

PROGRAMS/LUNCHEONS/WEBINARS

Sascha Macias, CMCA®, AMS®, PCAM®, Roseman Law, APC

Mike Perlof, Fenton Grant Mayfield Kaneda &Litt, LLP

PUBLICATIONS

Jocelle Maliwanag, MBA, American Heritage Landscape

Diane Rossiter, MBA, CMCA®, AMS®, PCAM®, Bell Canyon Association

SOCIAL

Ashley Hibler, The Miller Law Firm

Michael Valenzuela, Vista Paint Corporation

SOCIAL MEDIA

Alana Walker, Reconstruction Experts, Inc.

Scott Mikelonis, PMP Management AAMC®

WINE NIGHT

Elaine Gower, The Naumann Law Firm, PC

Tiffany McCall, CCAM®, Seabreeze Management Company AAMC

The New World

Evolution: Reflections of a Pre & Post Pandemic Workplace An Interview with Eduardo Campillo

Pandemic Adaptation: A Business Partner’s Prospective

Our thanks to the Focus Magazine Committee: Co-chairs: Jocelle Maliwanag, MBA, American Heritage Landscape Diane Rossiter, MBA, CMCA®, AMS®, PCAM®, Bell Canyon Association

Sean Allen, Esq.,Roseman Law, APC Suvany Cowie, West Hills West Creek HOA Elaine Gower, The Naumann Law Firm, PC Miranda Legaspi, Platinum Security, Inc. Nicole Peterson, CMCA®, AMS®, PCAM®, Doheny West Towers HOA

This publication seeks to provide CAI-GLAC’s membership with information on community association issues. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles. CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. By submission of editorial content to CAI-GLAC, the author acknowledges and agrees to abide by the editorial and policy guidelines. Copyright © 2022.

All rights reserved. Reproduction in whole or in part without written permission is prohibited. CAI is a national, not-for-profit association created in 1973 to educate and represent America’s residential community association industry.

National Office Address: 6402 Arlington Blvd. #500, Falls Church, VA 22042 Tel: 888/224-4321 • Web Site: http://www.caionline.org

STAY CONNECTED:

1010 N. Central Avenue, #316 Glendale, CA 91202 Office: 818-500-8636

HELLO CHAPTER MEMBERS

THANK YOU SO MUCH FOR YOUR CONTINUED SUPPORT AND WE HOPE YOU ENJOY THIS ISSUE. WE ARE COMING TO THE END OF THE YEAR AND WANT TO REFLECT AND TALK ABOUT OUR ADAPTATION TO THE CHANGES THAT HAVE OCCURRED. THEREFORE, THIS ISSUE “SURVIVAL OF THE FITTEST HOASAPIANS” FOCUSES ON HOW WE DEAL WITH CHANGE, WHAT WE LEARNED, AND HOW WE HAVE ADAPTED. OUR MEMBERS WROTE A VARIETY OF ARTICLES THAT DISCUSS THESE TOPICS.

The feature “The Road Ahead” is written by an experienced manager, Angelique Madrigal with Ross Morgan & Company, Inc. AAMC, who reflects on challenges we encountered during COVID-19 and how our industry has adapted to changes brought on by the pandemic. The following articles discuss the “new normal,” emerging leaderships, what we learned during the pandemic, budget and supply chain issues and how to overcome them.

We included bobble heads with comments from our community on how we maintained mental health. Since the holidays are coming, we included an article of different holidays celebrated by a variety of cultures. In addition, a Focus issue is not complete without current legislative news from Sacramento.

We’ve hidden a small icon (like this one: ) somewhere in this issue. Since so many of our members are seeking their PCAM® designation, it only seemed natural to choose the pin awarded to those who reach that important milestone. If you locate it and e-mail joan@cai-glac.org, the first responder to let Joan know the correct answer, will win a $25 gift card to Cheesecake Factory. Just provide Joan with a brief description of the icon’s location. Sharp eyes and good luck and we’ll see you at the next luncheon.

FROM THE EDITOR’S DESK

CAI-GLAC does not necessarily endorse or approve statements of fact or opinion made in these pages and assumes no responsibility for those statements. Authors are responsible for developing the logic of their expressed opinions and for the authenticity of all facts presented in articles.

Congratulates to our most recent winner, Gary Burns, President of Mulholland Heights HOA. He found the PCAM icon in the September/October Issue and won a $25 gift card.

Our goal is to discuss important issues we face in our industry and communities. We are hoping to have more authors interested in writing and to make sure the magazine is distributed to CAIGLAC members in a timely manner.

If you have ideas or suggestions for articles or topics—or would like to author an article or feature next year, please let us know. You can reach me at jmaliwanag@americanheritagelandcape. com. We welcome your input and look forward to sharing this experience with you.

Our best wishes to all our readers and CAI-GLAC members for a wonderful holiday season and a Happy New Year.

Focus Magazine Co-Editor Jocelle Maliwanag, MBA Business Development, American Heritage Landscape

Coaching to Credentials

Manager Mentor Program

Would you like to be able to talk to another manager about their educational path and experience—get their advice about next steps?

CAI-GLAC is proud to offer the Coaching to Credentials Manager Mentor Program as a resource to our community manager members. Our goal is to encourage you to achieve CAI designations—ultimately the PCAM® designation.

Through the program, an experienced professional manager is paired with a manager newer to the industry or one looking simply for guidance. The scope and duration of the mentoring relationship is determined between the mentor and the protégé.

A Mentor can:

l Help to identify your specific goals.

l Provide career guidance.

l Provide vision and insight.

l Offer support and advice about CAI courses.

l Explain the value of credentials.

l Motivate you to progress to the next level of professionalism. For additional information about the CAI-GLAC Manager Mentor Program, please contact the Chapter Office at 818-500-8636.

MESSAGE

DEAR MEMBERS

NO ONE EVER SAYS CHANGE IS EASY. IF IT WAS, THE LESSONS WE LEARN THROUGH PERIODS OF CHANGE WOULDN’T BE NEARLY AS IMPACTFUL. PEOPLE FACE CHANGE EVERY DAY IN VARYING DEGREES, AND HOW WE ADAPT TO CHANGE IS A TRUE MARKER OF SUCCESS AND STRENGTH. THOSE WHO CANNOT ADAPT FALL BEHIND, WHILE OTHERS WHO EMBRACE CHANGE EXPERIENCE SOMETHING NEW AND ENRICHING. CHANGE MAY NOT ALWAYS BE POSITIVE, BUT THE WILLINGNESS AND OPEN MINDEDNESS TO TRY SOMETHING NEW WILL CHALLENGE YOU TO GROW. MY FAVORITE WAY TO THINK ABOUT CHANGE AND ADAPTABILITY WAS QUOTED BY THE GREAT JIMMY DEAN AND PARAPHRASED BY THE ALSO GREAT DOLLY PARTON: “WE CANNOT DIRECT THE WIND, BUT WE CAN ADJUST THE SAILS.” IN OTHER WORDS, THERE WILL ALWAYS BE FORCES AT WORK OUTSIDE OF YOUR CONTROL, BUT THE WAY YOU REACT AND ADAPT WILL SHOW YOU WHAT YOU ARE TRULY MADE OF.

As the year ends, we are facing a time of transition and change. This is my final opportunity to write to you as Chapter President. 2022 has been a full and busy year for the Board of Directors, and I am so proud of how our Chapter has continued to adapt to changes in our world, keeping us at the forefront of industry education and member programming. Thank you for allowing me to steer our ship and adjust our sails from time to time. I’m excited to welcome Erik Rivera as your 2023 Chapter President. I am certain Erik will continue the great work the Board has been doing but will also bring about change for our Chapter. Thank you to outgoing Board Members Angelique Madrigal and Kim Province, and welcome to our newly-elected Directors Jeff Beaumont and Roby Garcia.

The biggest change we are facing at the end of the year is with our Chapter Staff. After 18 years with CAI-GLAC and 25 years total with CAI, our Executive Director, Joan Urbaniak, will be retiring at the end of the year. We cannot thank her enough for her tireless efforts on behalf of the Chapter. Please join us on November 15 following our legislative update to celebrate Joan and wish her well on her upcoming adventures. Check out Joan’s article in this edition of Focus Magazine. The Board and I, along with the help of the Executive Director Search Committee, have met some amazing candidates and look forward to introducing

FROM THE PRESIDENT

you to our new Executive Director in the New Year. Thank you to Katy Krupp, Teresa Agnew, Ramona Acosta, and Erik Rivera for serving on this Committee with me.

There are still several fun and educational Chapter activities to round out the year. Our Annual Awards Gala with the return of Casino Night is on November 12 at the JW Marriott L.A. Live. This event will be spectacular! Come join us as we honor our award nominees and recipients that have done exceptional work for our Chapter and industry this year. The Community Outreach Committee will be collecting unwrapped toys for our annual drive at this event and through the month of November, so please check the Chapter website often for details on how and where to give. November 15 is the above-mentioned Legislative Update with special guest Legislative Advocate Louie Brown, CLAC Challenge, and party for Joan at the Sheraton Grand Downtown LA. Last, join us on December 2 back at the Sheraton Grand as we kick off the holiday season with our “Nightmare Before Christmas” themed holiday happy hour. For more information on each event and to register, visit www.cai-glac.org. Make sure you’re checking the Chapter calendar often, so you don’t miss out on the wonderful programs we offer our members.

Engage. Educate. Empower. One last time, please share our theme within your communities, and with other industry professionals. Look out for Erik’s theme for 2023 in the next edition of Focus Magazine. Thank you all for an amazing year!

Alexandria Pollock, CMCA®, AMS®, PCAM®, CCAM-HR® 2022 Chapter President

2022-23 CAI-GLAC UPCOMING EVENTS

NOVEMBER 05

Virtual Board Leadership Workshop – Part 1 – 9:00 – 11:30 a.m. – Via Zoom 12

Virtual Board Leadership Workshop – Part 2 – 9:00 – 11:30 a.m. – Via ZOOM 12

In-Person Awards Gala – JW Marriott at L.A. Live – 6:00 p.m. 16

In-Person Educational Luncheon – 11:00 a.m. – Sheraton Grand Downtown 18 Chapter Board of Directors Meeting – 9:00 a.m. – Via ZOOM

DECEMBER 02

In-Person Holiday Happy Hour – 5:00 p.m. – Sheraton Grand Downtown 16 Chapter Board of Directors Meeting – 9:00 a.m. – Via ZOOM

JANUARY 2023 11-13 In-Person National Law Seminar – New Orleans 21 Virtual Board Leadership Workshop – Part 1 – 9:00 – 11:30 a.m. – Via Zoom 25 In-Person Educational Luncheon – 11:00 a.m. – Skirball Cultural Center 27 Chapter Board of Directors Meeting – 9:00 a.m. – Via ZOOM 28

Virtual Board Leadership Workshop – Part 2 – 9:00 – 11:30 a.m. – Via ZOOM 30 Virtual HOA Educational Webinar – 7:00 p.m. – Via ZOOM 31 Virtual Managers Only Workshop – 1:00 p.m. – Via ZOOM

2022 CAI-GLAC Super Sponsors

¢

PLATINUM

ALLBRiGHT 1-800-PAINTING

Alliance Association Bank Association Reserves-CA/Los Angeles

Berding|Weil

Cornwall Security Services, Inc.

General Pavement Management

McKenzie Ryan & Mena, LLP

Pacific Western Bank

Precision Painting & Reconstruction Sherwin-Williams Paint Company

The Naumann Law Firm, PC

Trifecta Painting & Construction Whitestone Industries

¢

GOLD

Beaumont Tashjjian

CertaPro Painters of Pasadena

Dunn-Edwards Paints

Fenton Grant Mayfield Kaneda & Litt, LLP

Hi Tech Painting & Construction

Roseman Law, APC

Segal Insurance Agency, Inc.

Steve Little Insurance Agency, Inc.

Valley Alarm

¢ SILVER

ADAMS|STIRLING PLC

American Heritage Landscape

Animal & Insect Pest Management, Inc.

BEHR PAINT COMPANY

Certapro Painters of Pasadena

CIT-Community Association Banking Division Design Build Associates

Diversified Asphalt Products

Ferris Painting, Inc.

Gothic Landscape iMail Tracking, LLC

Kasdan Turner Thomson Booth LLP

Oakridge Landscape

PCW Contracting Services

Reconstruction Experts, Inc.

Reserve Studies Incorporated

Select Painting & Construction, Inc.

SwedelsonGottlieb

Tinnelly Law Group

Vista Paint Corporation

¢

BRONZE

ADCO Roofing & Waterproofing

Burg Simpson Eldredge Hersh & Jardine P.C.

Optimum Professional Property Management

Owens, Moskowitz & Associates

Pacific Premier Bank

Wolf, Rifkin, Shapiro, Schulman & Rabkin, LLP

Events subject to change, see website for possible updates.

We thank our 2022 sponsors who have made a substantial contribution to ensure our continued success this year.

PHOTO BY MATTHEW HAMILTON ON UNSPLASH.COM

THE ROAD AHEAD

By Angelique Madrigal

When it became apparent that COVID-19 was spreading around the world, my initial reaction was uncertainty. Seeing the swift overturn of those who were sick and dying in Europe, Asia and many other places quickly amplified my fears. I thought for certain we would get a handle on it before it grazed us, before our lives were changed, but soon the United States was hit hard. Schools were closed. Curfews were implemented and the streets and freeways were no longer congested with their usual flow of commuters. Companies scrambled to adhere to CDC Guidelines, and many employers were hard pressed to sort out options for their staff to be able to work remotely, many with the added pressure of online school curriculum. It seems almost too soon to be writing about something that is still in our rear view mirrors. We are a population of tired, emotionally drained, changed human beings. This is the kind of thing that no one can come out of quite the same after living through.

Our industry, like many others, had to pivot with very little information on how long this would be going on, not knowing that most of the years it took to pave their way, would simply not work in our new world. I served on the Board of Directors of Community Associations Institute-Greater Los Angeles Chapter and had been sworn in just a couple of months prior to the pandemic beginning. The past three years have been painstaking at times. We had to restructure our chapter and, in order to do so, there were many questions to which we had to find answers. How do we ensure our members are feeling supported? How can we increase our membership? How can we sustain our sponsorships without in-person events? There was no time to pause; we just had to keep rolling. The Board and our many committee volunteers collectively have been nothing short of amazing. Everyone contributed what they could, and we played to our strengths. Our Chapter Executive Director Joan Urbaniak and Membership and Events Manager Andrea Nadal were instrumental in calming the nerves of decades-long members who had doubts we could maintain the momentum, but we have! Now the focus is back on the Business Partners, Board Members & Managers. How do we convert these lessons into astuteness?

In the first and second year of the pandemic, nature showed its gratitude for our “slow-down” and graced us with increased animal population, mega blooms in Coachella, Cathedral City, and Antelope Valley up the Coast and on mountainsides. This had not occurred in many years and is being attributed to the slower pace of society in conjunction with rainfall and nature overall

being less disturbed. All the while, the outward beauty we were seeing contrasted with the anxieties and sadness many were and still are feeling. We went from viewing this as a foreign problem, to one that put our family members and friends in the hospital, and some lost their lives. We went from hearing of someone’s passing to telling of the passing of some of our very own. I keep hearing talk about moving forward, staying relevant, and keeping up. I ask myself, “How do we put one foot in front of the other after being reshaped by this?” Our society is shifting, technology is at the forefront, and we are still gathering ourselves. One thing is for certain, we cannot move forward alone.

The most damaging concept in circulation is that One must do more to be worth something or One must raise the bar. The fact is we are already invaluable. We have already proven ourselves worthy and we keep showing up. Technology has no human connection— that’s what we are on this Earth to provide. A robot cannot lend an ear or comfort someone who is hurting. We are the most relevant part of our society and more specifically to this industry. It is a skill to listen. It is a skill to earn the confidence of the boards and homeowners we are engaged to support. Though at times it is difficult when we are scrutinized or we don’t have the support of a board, just remember that though we all strive to be efficient and liked, we may not always get this approval or acceptance. Still, if we focus on the larger picture, we will get through it, understanding that our clients are also going through a lot and we may need to take the high road more times than we would like to for the greater good. It isn’t about who is right and wrong. In most cases, it is about perception. Regardless if it is a legal matter or a major project, clients should feel we are on their side.

Self-care is often put off or is not prioritized because we have been taught to bury our own needs. It seems laughable to think that responding to emails is more important than making it to that “specialist doctor’s appointment” or “stepping out for a physical therapy session.” Health and wellbeing must be a priority, or one cannot serve their full purpose—nor will they be happy.

Our industry is full of incredible individuals—highly intelligent professionals who are incredibly kind. We deserve to be rested and healthy. We need more balance in our lives, and there is no shame in saying “no” to avoid spreading yourself too thin. I am guilty of over committing at times, but the times I have had to say “no,” were received respectfully.

Mental health must be taken seriously. Like anything else, it begins with that first step. Before trying to set goals, first take

time for self-compassion. We have all been impacted in various ways, yet time did not stop and allow us to process what we have gone through. For example, many managers have lost at least one board member to COVID-19. Imagine knowing and working with someone for years and then they are gone overnight. It is traumatic. We have a right to mourn that relationship, yet we carry forward without missing a beat for our communities. This is simply an injustice to our being. Let’s validate our feelings. Let’s extend our understanding to others; we owe it to ourselves to work through this trauma before moving along any further. Take time to reflect on your accomplishments. It does not matter how long ago or how recent. What is important is that you remain motivated by those accomplishments while you work towards your next one.

Surround yourself with family friends who are eager to encourage you and remind you of your strengths. Dedicate an hour each day to yourself to read, meditate, exercise or be out in nature. Once you have made that a lifestyle, you can take the next step, prioritizing your responsibilities and tasks. Write them all down and then determine if the task is urgent vs. important. Set a schedule allocating time for your pressing tasks and hold off on multitasking, as this can lead to many things being started and none being finished.

Embrace your growth. Embrace how you have changed and share with others that it is okay to feel unsure about this new world. There is no normalcy because things will never be as they were,

but there are many valuable lessons we can build on. Perhaps we need less to be happier. Or we realize that time with our family is precious and should be more of a priority. Maybe we realized that some past misunderstandings simply do not hold up anymore and there is someone we should make amends with. All of these examples are promising for our contribution in the world because they emphasize that we have the ability to change course, feel deeply, and heal together.

When it was being televised that people around the world were singing, playing instruments on balconies, and sharing food and shelter with strangers, it brought tears to my eyes, and I instantly knew, whatever this was called, I wanted to be a part of this togetherness, this humanity. Now I realize that all of us had always been a part of it and we will continue to be, if we choose it. In this moment, let’s all choose to be kind to ourselves as we learn at our own pace to embrace change, more technology, apps and features. This is how we will continue to rise up. By living and working with an “All for one and one for all” attitude. Let’s never forget that “slow and steady wins the race!”

Angelique Madrigal is the Director of Client Relations and Business Development for Ross Morgan & Company, Inc. AAMC and a Board Member of CAI-GLAC. She can be reached at angelique®rossmorganco.com.

The New World

lll By Neda Nehouray, CMCA®, AMS®, PCAM®

What a difference a day makes. In 1959, Dinah Washington won a Grammy for her rendition of this Rhythm and Blues favorite. In the case of our industry, what a difference 2-1/2 years made! Prior to March of 2020, working remotely was not common practice in our industry. Managers were expected to commute to properties during later hours of the evening and were expected to lead their communities through goals and challenges for several hours before making the commute back home. The pandemic created so many fears, losses, sorrow, and uncertainty. Through all of these hardships, our industry was also able to consider some new practices that have left us actively reshaping our industry altogether. Prior to the start of COVID-19, board meetings were held in person. As soon as we heard the phrase, “Stay-at-Home Orders,” we all were left wondering how we would do business, considering the way the statute was written. We were left obtaining legal opinions feverishly to determine how our board members could convene to make decisions and move business forward. Holding Zoom meetings became the way to proceed, especially once we realized the Stay-at-Home Orders were going to be in place for more than just a few weeks or months.

As soon as homeowners, board members and managers became accustomed to hosting Zoom meetings, we started hearing comments from each group. Generally, board members appreciated being able to better structure the meetings and control Open Forum. They also started to see more homeowner participation through this format and were elated that attendance was improving. They could conduct the community’s business while not having to leave their families behind. Sure, we had some board members who expressed feeling more productive in person, but those that preferred Zoom and recognized more pros than cons for Zoom have been in the majority.

Homeowners also indicated that they loved being able to eat dinner at home while popping in to hear more about the community happenings. Offsite owners did not feel the pressures of commuting to the community to join. Overall, homeowners felt like issues and board members were more accessible to them. We saw owner participation increase through COVID-19.

Finally, we heard from our community association managers who had expressed a feeling burnout by the end of the week after commuting to multiple properties and having late nights. Being able to conduct meetings from home or the office was a tremendously beneficial change for managers. Not having to sit in Los Angeles traffic to and from the community during evening hours helped them in ways they did not consider before. Managers were able to pull up information real-time using reliable WiFi with access to company data, allowing a free flow of information and improving meeting productivity. Frankly, members of our executive team also had more opportunities to connect with board members easily through Zoom meetings.

As we are now emerging from the pandemic, the message remains clear. Managers prefer Zoom meetings and not being required to attend meetings in person. After experiencing virtual meetings,

managers have recognized what a difference this change makes to the overall quality of their lives. We have an opportunity, as an industry, to maintain virtual meetings as our new normal and to reshape the way our managers are treated and how far they are expected to travel.

While meeting structure remains at the top of the list when it comes to post-pandemic changes, there are other aspects of our industry that are shifting. We are also noting that many portfolio managers are permitted to work from home completely or partially. Community managers are leaders and are guiding their communities and board members through setting goals, navigating challenges, and improving their communities. It is time that managers be provided the opportunities to set their own schedules and truly manage their communities and their time independently. Our industry remains one where qualifications and expectations of managers remain high and a lot of time is demanded, but management fees and salaries have not caught up to the level that is appropriate based on these pressures. With respect to board members, CAI-GLAC and business partners proactively created virtual educational opportunities. Once again, this allowed managers and board members to participate in education without the required commute. The virtual format made it much easier to learn, and the educational webinars became more prevalent and available. This is another aspect that has changed in our industry. I can say that many people are looking forward to connecting in person, but a hybrid model seems to be the new preferred format.

There are still many areas for us to consider as an industry. The pandemic pushed us to consider things that may have taken us decades to reach, but there are some “new normals” that are here to stay. It has also given board members and managers the opportunity to consider what is important for them. Board members are volunteers and also have an opportunity to implement new approaches. Managers have now taken a stance in our industry and are considering changes in the workplace where companies are supporting higher salaries and better work/life balance. Management companies who had not previously considered maintaining virtual meetings or the ability to work remotely are being forced to do so in order to compete with companies who are offering these perks. Accordingly, our industry is moving in a positive direction as a whole, and this is just the beginning.

Neda Nehouray, CMCA®, AMS®, PCAM®, is the CEO and President of HOA Organizers, Inc., a full-service management company located in Winnetka. She can be reached at info@hoaorganizers.com.

EVOLUTION: Reflections of a Pre & Post Pandemic Workplace An Interview with Eduardo Campillo

As the worst of the pandemic has seemingly abated, most of us have returned to the office in some capacity. And while some companies picked up just as they left off, others have changed their operations entirely. We spoke with Community Manager Eduardo Campillo of FirstService Residential AAMC about pivoting the business, the merits of working remotely, and how COVID-19 has redefined the workplace as we knew it.

With over ten years in the industry, Eduardo Campillo has experienced his share of community-induced tumult. “Having served three different associations over the past decade, I have never achieved an annual meeting quorum without a flurry of emails, phone calls, bricks through windows, and reminders. Okay, so I have not actually put any notes on bricks and thrown them through windows… yet.”

However, this was nothing compared to the changes he faced post-pandemic. “Community engagement has become more difficult due to the pandemic. The post-pandemic world has forced us to rethink some of our stalwart tools for community engagement such as social events and town halls. Zoom, newsletters, and other tools allow us to continue to connect and engage with communities, but there are limitations,” says Campillo. “Some communities have high percentages of homeowners that simply do not make use of digital tools in their daily lives, even basic ones like email.”

While Campillo was out of the industry at the height of the pandemic in March of 2020 working as a recruiter for the Decennial Census of Population and Housing Department, he did grow accustomed to the breathing room out on the road and the speed with which he made it his destinations. But as he made

his return to the community management game early last year, Campillo found that as popular as working remotely became for many, in this industry, the personal touch is key.

“For the community management industry, working remotely is often not a friend of this industry. At the heart of everything we do is the goal to improve people’s lives. The connections possible through direct interaction are not possible if we are not present. I may be displaying bias since I have always worked onsite at communities.”

Many spent those first rough and tumble months of the pandemic busy deciphering the arcane menus of Zoom, Skype, or the dreaded Teams. In retrospect, Campillo looks upon those necessary learning moments with gratitude as he was able to bring these new skills with him to the physical workplace.

Says Campillo, “Various tools that we did not use before the pandemic, such as Docusign and Zoom have proved invaluable, and we plan to continue using them. Many of the homeowners I managed have discovered the convenience of attending board or community meetings by Zoom. Some of my colleagues are doing hybrid meetings as well. As we transition back to full service, these tools are best not replaced, as they can enhance the service we provide.”

While many employees bristled and blustered at the various changes and challenges they faced in the workplace, many more quickly realized that “staying the course” when their environment had drastically shifted simply would not work. Campillo says the last two years taught him a great deal about the importance of flexibility and adaptation.

old

says: Every battlefield plan is perfect until the fighting starts. Dealing with a situation that seemed to change weekly really brought home the concept of always taking a step back to assess and make changes, as necessary. In the game of backgammon, having an overall game plan is vital, as in most everything we do. However, every single roll of the dice requires the player to assess the position again and consider the validity of the strategy. There are times when one roll can turn the battle plan on its head and requires major changes to the strategy. This is something that the ordeal we experienced, and are still dealing with, has clearly demonstrated.”

Taking all the positive and negative aspects of the last two years in stride, Campillo finds it of particular importance to keep recollections of those certain business or individuals who “rose to the occasion.” “The essential worker stood out to me throughout as the unsung hero of the ordeal, particularly the onsite staff in the industry. Many of my colleagues continued to provide the highest level of service throughout, while dealing with an ever-changing set of restrictions and guidelines,” says Campillo.

“Even taking the most precautions possible, these brave workers still placed themselves in harm’s way, particularly before vaccines became readily available. We would not have been able to begin the transition back were it not for their efforts.”

The evolution of community management was during rapid these last two years. Those who evolved with the fast-changing environment have proven themselves stronger, resilient, and

extra-flexible, with more tools than ever to lead our communities into a brave new world.

Eduardo Campillo is an onsite manager with FirstService Residential AAMC. He can be reached at eduardo.campillo@ fsresidential.com.

Pandemic Adaptation: A Business Partner’s Prospective

Office visits were not allowed, as offices remained closed. Lunches, happy hours, and educational programs for managers took a completely different turn. We learned to conduct virtual lunch-andlearns. Many business partners got together and offered virtual social events, and we learned to produce ideas to keep our managers, board members and homeowners engaged. It was a hard feat, but I do believe that we were successful in many ways.

By Elaine Gower, Educated Business Partner

It is safe to say that 2020 and 2021 were like no other years and that 2022 and going forward will certainly not revert to the old normal. So, as business partners we need to think about building our brands/services that we offer to homeowners associations and management companies. What can we do to grow our business? How can we deal better with the new challenges?

What did we learn from the pandemic?

During the pandemic, as a business partner I learned many new things: what to incorporate, what changes we needed to make, and most of all how to pivot—yes, I know this word has been beaten to death but am using it for a lack of another word meaning changing direction, arranging around, changing course, and learning to be within the “new normal.” We learned that Humanity’s memory is short, and what is not ever-present fades quickly.

The pandemic put many of us in positions where we had to develop skills we rarely used before, such as adaptability. We learned to make the best of the challenges presented and found new ways to connect and collaborate with people.

What did we incorporate and change?

Many of us learned to work remotely, homeschool children, and function in spaces not quite an office—and many of us continue to do so. It was a completely different world when it came to business partner marketing strategies.

As Business Partners, we had to set new boundaries when it came to office visits and other social events. We must still abide by management company policies in a much stricter way than before. Just dropping by is not a given anymore. Even before, I was a true believer in the “don’t just drop in” method. It is always courteous to call ahead and ask if it is okay to stop in. Now, most ask that we have an appointment or set up a specific event for the managers and other employees. I have found that while some companies are fully staffed, many others are still working remotely to a degree and there are usually certain days of the week that the managers come into the office, known as a hybrid schedule. Because of this, I would recommend setting up an appointment with the person in charge to stop by the office. They will be able to tell you what a company’s work schedule is and when it would be fruitful to stop in or provide an educational luncheon.

Many business partners have banded together to put on various “social” events outside of the office, giving us the opportunity to hold events outside where many feel safer. Picnics, photo shoots, golf, and sporting events are among them. It is also sometimes more convenient for those working from home to drive to an event close to them rather than drive to the office which can be a commute, especially in the Greater Los Angeles area.

Gower is the Director of Business Development for The Naumann Law Firm, PC, Co-chair of CAI-GLAC’s CLAC Fundraiser Committee and member of the Publications Committee. She can be reached at elaine@naumannlegal.com.



Elaine

What we learned from the pandemic, what we incorporated, and what changes we made

LET’S TALK INFLATION

By Cassandra Dyer, CMCA®, AMS®

What does this mean for future community association financial funding?

Community associations are responsible for maintaining the community’s assets. A rise in expenses across all contracted trades due to the increase of utilities, labor, material, and fuel costs could cause a huge disruption to the community’s operating budget. This high level of inflation may affect the long-term financial health of communities. With community assessments being the primary source of revenue, you can expect owners to feel uneasy about what is in store for the upcoming fiscal years.

How to prepare upcoming fiscal year budgets?

The key to preparing a thorough budget is to start early. Engage your reserve study specialist earlier to ensure that you have time to prepare your financial information sheet with projects completed during your fiscal year and any upcoming projects you may be planning to complete the following fiscal year. Also, do not forget to contact your contracted vendors to find out if they will be issuing an increase in their charges. Another factor of inflation to be measured is the rising cost of insurance. With cost of replacement and repairs rising, current estimated values may be underestimated. Be sure to give your agents plenty of time to reappraise the property to ensure your property values are accurate and up-to-date.

Those properties with onsite team members will see the effect of rising wages. Employee minimum wage rates have increased, and the ability to work from home has changed employment. The chaotic job market is making it harder to hire employees to fill positions as well as retain them. When preparing, consider budgeting a higher amount for employee salaries to give yourself the opportunity to increase an initial offer for a position and/or to provide raises and bonuses throughout the year to retain employees who are preforming well.

Although, cutting costs may be an option for some, others may not have that luxury. Evaluate expenses that are vital for the day-to-day operations and maintenance of the community, as well as non-urgent expenses that could be adjusted and/ or postponed. Do not forget to be very particular about what costs you are cutting, as this can always be a slippery slope toward deferred maintenance and future problems.

preparing the upcoming fiscal year budgets, including but not limited to, reviewing monthly financials, historical trends, reserve components, labor rates, operating expenses, etc. These are the foundation to create a proactive approach to the community’s financial plan. Educating your board and owners early and often will get their buy-in to the process. Since dues rely heavily on the reserve funding charts in combination with an outline of projected expenses, be sure to show a positive correlation between these two items. Do not forget to listen and respond to your community members’ thoughts and concerns, as they may give some useful advice.

Don’t let inflation get you down.

During this time, the future of inflation affecting community associations and many other industries in the world is unknown. Make sure to take everything back to the basics. Use your experts, have your facts, prepare in advance, expect the worst, and be confident. Your communities deserve to be unafraid of the road ahead, but also to be prepared.

Start the conversation early when discussing the upcoming budget, with or without assessment increases, as it is very important to explain the details of what factors are considered in this process. Owners may not know that community associations and management companies spend all year

Cassandra Dyer, CMCA®, AMS®, is a Senior Community Manager at FirstService Residential AAMC. She can be reached at cassandra.dyer@fsresidential.com.

How do we present an assessment increase to community association members?

Keeping Our Sanity…

Listen To What Our Members Have To Say

Some chapter members were asked to share creative ways they have maintained their mental health during the past couple of years.

I have maintained some semblance of mental health through maintaining relationships with close friends and family. This included getting together in small groups or outdoors when we could: walking, jogging and hiking outside, watching The Great British Baking Show and baking with my wife and daughter, and taking short trips to enjoy the beautiful places nearby like Santa Barbara, Ventura, Newport Beach, Prescott, AZ, etc.

Making sure I check in with myself mentally, physically and spiritually has helped to keep me balanced. Building healthy habits is my mental health motto.

I have maintained my mental health by keeping a firm grasp on perspective by reviewing my personal and work life and keeping my priorities clear and defined. The highest priorities in my life get the most valuable part of me... my time. My wife Melissa My

I did a spinning on my indoor trainer and used paddles to mimic

Through the ups and downs of my life, I have learned that this will always reward you in the long run. I do not want a life of regret. We find ourselves happiest when we truly find ourselves.

Matt Davidson, CCAM-HR®, CMCA®, AMS® Executive Vice President Action Property Management AAMC

Jeremy S. Wilson, MBA, CAME®, CCAM®, CMCA®, AMS®, LSM®, PCAM® Vice President – Client Success Associa-PCM AAMC

dog Milo Me time Work

Stephanie Romero, MBA Business Development Manager Aeroscopic Environmental, Inc.

Elaine Gower, EBP

Director of Business Development & Client Relations The Naumann Law Firm, PC

swimming.

I took advantage of the time saved from commuting and finished my master’s degree online.

Suvany Cowie Board Member

West Creek West Hills HOA

With more time at home during the pandemic, I was able to help teach my kids my native languages, bake a lot of bread and start but not finish a lot of craft projects.

Sascha Macias, CMCA®, AMS®, PCAM® Marketing & Sales Manager / Client Relations Roseman Law, APC

Focusing on scheduling rest time, time with my family, and time with my pets has helped me to stay on track during these last few years, as well as focusing on education and self-improvement to maintain a forward-looking outlook.

Jocelle

MBA Business Development

American Heritage Landscape

I have maintained my health through yoga and meditation.

I am a big fan of nature walks. I can listen to music, books, or just the sound of the beautiful atmosphere!

I have maintained my mental health by not checking my emails when home with my family.

I have escaped the stress of my work life as frequently as possible by immersing myself in caring for my garden. It’s never looked so amazing!

Maliwanag,

Joy Steele, CMCA®, AMS® HOA Organizers, Inc. AAMC

Linda Sanchez, CCAM® Community Manager

Ross Morgan & Company, Inc., AAMC

Angelique Madrigal Director of Business Development & Client Relations

Ross Morgan & Company, Inc., AAMC

Matt Meadors, CMCA®, AMS®, PCAM® Chief Operating Officer HOA Organizers, Inc., AAMC

LIGHTING THE WAY

As we approach the time of year when many people look forward to holiday celebrations, it is important for association boards to remember that diverse communities will have celebrations from a variety of cultural and religious backgrounds. This means that some communities with governance regarding “holiday displays” should allow for more than just Halloween, Thanksgiving and Christmas. While some celebrations are secular and nonreligious, others may be deeply religious and are observed with the greatest of reverence. Boards should always consider a complete holiday calendar before issuing covenant enforcement notices, just in case.

Below are some examples of diverse holiday observances beginning in October and lasting until well after the New Year. It is worth noting that these examples are only a brief overview and not intended to be comprehensive.

Diwali

This is the five-day Festival of Lights, celebrated by Hindus Sikhs and some Buddhists. It is the observance of the victory of light over darkness. It is usually observed in October, (varying in accordance with the Hindu calendar), and includes home decoration, worship ceremonies, fireworks, shopping (yay!), feasts and sweets (double yay!), and lighting. In 2022, Diwali began on October 24 and ran through October 29. In 2023, the five days of Diwali will begin November 12, and end November 16.

Dia de los Muertos

tissue paper decorations, incense, and foods such as fruits and nuts.

Thanksgiving & Black Friday

While this secular harvest feast’s origin is rooted in the 17th century, predating Plymouth, over time it has become synonymous with overindulgence and retail therapy.

As a North American celebration, it can pose a temporary challenge to communities with limited parking, as family and friends gather for the holiday at multiple households.

Hanukkah

It is a common myth that Hanukkah is “Jewish Christmas.” In fact, it is a celebration of a different miracle. Observed as the eightday celebration of the re-dedication of the Temple of Jerusalem, it is called the Miracle of Light. The dates for Hanukkah may vary each calendar year because it is always on the 25th day of Kislev in the Hebrew calendar.

Christmas

By Joy Steele, CMCA®, AMS®

Coinciding with Halloween, the origins of this millenniaold annual holiday hail from Mexico’s South and Central regions and is a three-day observance from October 31-November 2 that honors family and loved ones who have died, and to celebrate their spiritual journey. Traditions of this holiday include marigolds and other flowers, sugar skulls,

Observed on December 25, this holiday celebrates the birth of Jesus Christ. Decorations abound with everything bright, from multi-colored twinkle lights, trees… real or artificial, flocked or not; manger displays, to giant inflatable Snoopy characters for the front lawn. Communities can expect to see higher garbage/recycling items being disposed of immediately post-holiday.

Note that Armenian Christmas is celebrated on January 6. This holiday has been art of Armenian tradition for 1700 years and has been celebrated in the same way since its inception in accordance with Christian traditions.

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New Year’s Eve & New Year’s Day

December 31 and January 1 are back-to-back days in which the secular world brings a close to the old and celebrates the promise of the new year. Celebrated with raucous parties, the loudest minute of this is the 10-second countdow n to midnight—until the final verse of Auld Lang Syne. Like Christmas, communities can expect to see higher amounts of glass bottle recycling immediately post-holiday.

Lunar New Year

Also known as the Spring Festival, this holiday is celebrated by more than 20% of the world’s population. The zodiac sign for 2023 is the Year of the Rabbit. Celebrations last several days, beginning at the end of January and continuing into February. One custom denotes that cleaning during the actual celebration is taboo; but a day of cleaning is indicated before the Spring

Festival. Mar ked by family gatherings that include feasting, fireworks, and ceremonial burning of paper money, this holiday culminates with the Lantern Festival. In 2023, Lunar New Year begins on Sunday, January 22, and ends on February 5.

Final Thought

Celebrations bring together deep and rich cultural histories that add variety and expand appreciation for a diverse community. This is the time of year to see and appreciate all those around you. Boards and managers should keep these holidays in mind while reviewing community guidelines and the infractions that may be related to observance of these holidays and the celebrations that come with them.

Joy Steele, CMCA®, AMS®, is a portfolio manager with HOA Organizers, Inc. AAMC. She can be reached at joy@hoaorganizers.com.

In the Blink of an Eye

››› By Joan Urbaniak, MBA, CMCA®

It is hard to believe that I have led this chapter as Executive Director for 18 years. The time has flown, and I have loved every minute of the experience. I mean, who doesn’t love to give great parties, work with educated professionals who respect each other, and have the opportunity to learn so many new skills just to stay one step ahead of one’s members. We’ve come a long way from holding luncheons with only 80 people and floating Wine Night expenses on a member’s personal credit card to luncheons of more than 150 and moving up from the Sportsman’s Lodge to the JW Marriott at L.A. Live. It took about two years to achieve solvency, thanks to a dedicated board of directors watching expenses and establishing a baseline that there is no point in putting on an event if it does not provide value and does not make a profit.

In addition, we are blessed to have so many excellent speakers in this chapter who have the ability to develop hot-topic educational programs. We were one of the first chapters to explain the ins and outs of electric vehicle charging stations, to address the challenges of diversity head-on, to provide resources to deal with homelessness in L.A. County, to promote the importance of work/life balance, and to initiate a college curriculum for HOA management. How about Coaching to Credentials, Adopt An HOA, and the PCAM Scholarship Program? Such innovations won us CAI National awards and recognition. We became the chapter everyone wanted to join… and it only made us want to be bring more value to membership and increase networking opportunities.

We became one of the most innovative chapters because our committees produced new and fun, themed events that our members would not miss! Our Casino Nights have been legendary with their Viva Las Vegas, Havana Nights, Carnevale, and Mardi Gras themes. We were the first chapter to send out a musical invitation on CD, and when the pandemic arrived, we pivoted to put on a virtual awards program that definitely rivaled the Academy Awards. And who could forget “Walk on the Wild Side” at the L.A. Zoo last year—a truly unique experience with lions and tigers and bears, oh my! With each success our committees were challenged to bring a new “wow” factor to the next event, and it was fun for me to help make it happen.

Watching how all of you have had fun with Flat Joan over the last couple of years to build our social media presence made me laugh and feel even closer to all of you. The outfits you dressed me in were definitely unique … Joan the Cowgirl, sneaking Joan the Sleuth into the CACM Conference, Flat Joan in her holiday outfits. And you really got into the spirit when you took me to lunch, on trips, and to events.

We have been together long enough for me to see many of you grow professionally over the years. Guiding you on your “Path to PCAM” or helping you find a position within our industry or connecting you to a chapter committee so that you could increase your involvement in our group has probably been the most rewarding part of my job. Every time you achieved a milestone, I felt like a proud mom!

Joan Urbaniak, MBA, CMCA®, is CAI-GLAC Executive Director. She can be reached at joan@cai-glac.org until December 31.

PCAM® PRIDE

We are very proud of three managers who have recently earned the Professional Community Association Manager (PCAM®) designation after successfully completing CAI’s Professional Management Development program. The Professional Community Association Manager (PCAM®) designation is the pinnacle of professional achievement for managers with advanced-level skills and experience. To earn the PCAM® designation, a candidate must:

1) pass the CMCA® examination; 2) pass all six 200-level courses; 3) have five years or more of direct community manager experience; 4) successfully complete a challenging case study analysis of a community association; and 5) comply with the CAI Professional Manager Code of Ethics.

Matt Meadors, CMCA®, AMS®, PCAM® Chief Operating Officer, HOA Organizers, Inc. AAMC

Matt Meadors joined HOA Organizers in 2017 as an Assistant Community Manager. While he had a background in selling real estate, the common interest development world was brand new and exciting. Matt immersed himself in CAI-GLAC, joining the Programs and Golf Committees and attending many CAI events. During this time, Matt was also promoted to Community Manager, overseeing a portfolio of communities throughout Los Angeles County, and was elected to the Board of Directors for CAI-GLAC.

In February of 2020, Matt was promoted to Chief Operating Officer of HOA Organizers, and in 2021, moved to Northern California to begin growing the company statewide. He received his PCAM® in October 2022, and currently serves on the Legislative Support Committee and is Board Liaison to the CAIGLAC Publications Committee. A fan of classical music, Matt received his bachelor’s degree in Opera Performance from USC, and is a native of Walnut Creek, CA.

Paulina Kawaguchi, CMCA®, AMS®, PCAM®

Senior Community Manager Seabreeze Management Company AAMC

Paulina “Lina” Kawaguchi joined the HOA industry in 2015 as a receptionist at a management company in the Bay Area. After two weeks of being on the job, she was promoted to Administrative Assistant. Lina quickly fell in love with the industry and decided to pursue a permanent career as an HOA Community Manager. She obtained her CMCA® and AMS® designations after a few years of being a portfolio community manager in the L.A. region.

Lina recently earned her PCAM® designation and is an active member of the CAI-Greater Los Angeles Chapter. She is currently a Senior Community Manager at Seabreeze Management Company AAMC in the Los Angeles area. Lina is a graduate of California State University, Fullerton, where she majored in Mental Health.

Sue DeLucia, AMS®, PCAM® CFO of Horizon Management Company AAMC

Sue DeLucia is the chief financial officer and co-founder of Horizon Management Company, AAMC. Horizon Management Company has specialized in the full-service and fiscal management of homeowners associations since 1982. Sue is actively involved in training managers, keeping them up-to-date on Civil Code changes and best practices, drafting budgets for Horizon’s clients, and stepping in when HOAs are between general managers. Sue holds the Association Management Specialist designation and has just recently earned the PCAM® designation.

Sue has authored numerous articles on budgeting for the CAIGreater Los Angeles Chapter Focus Magazine and has presented at CAI seminars. She has been recognized for “Excellence in Education” and received the Editor’s Award from the CAI-GLAC chapter. Sue is married and actively involved in the life of her twoyear old granddaughter. She also collects antique posters and Italian ceramics and travels when she can. She is a graduate of U.C. Davis (B.A.) and the University of Arizona (M.S.).

Traci DeRago, CMCA®, AMS®, PCAM® Community Manager Management Professionals Inc. AAMC

Traci joined Management Professionals Inc. AAMC (MPI) in June of 2017. Prior to joining MPI, she worked in the healthcare field for numerous years as a Hospital Administrator. Wanting a career change, she decided to pursue the Community Management field.

An active member of the CAI-Greater Los Angeles Chapter, Traci aspired to hold a PCAM® designation from Day One. She successfully achieved her CMCA®, followed by the AMS® designation, and after a quick five years, she recently achieved her PCAM®.

Traci is married and a mom to her fur baby Midnite. She is active in Animal Welfare & Breast Cancer Awareness foundations and is also a die-hard football fan, cheering on her favorite teams.

Matt Davidson, CCAM-HR®, CMCA®, AMS®, PCAM® Executive Vice President, Action Property Management

AAMC

Matt Davidson has been active in the common interest development industry since 2003 and an active member of CAI-GLAC since 2005. He has extensive experience managing a variety of community types from gated communities to luxury high-rises. Since joining Action Property Management in 2005, Matt has been primarily focused on the management of high rises and the development of products and services to support those clients, as well as mentoring managers and support staff. Matt is currently responsible for oversight of Action’s urban management operations throughout California and is directly involved in the Company’s strategy.

Matt has served as the Chair of CAI-GLAC’s Programs Committee at various times over the years, was the Chapter’s President in 2011, and is currently serving his fourth term on the Chapter’s Board of Directors. He also served for three years on the board of directors of his own homeowners association.

Packing Food at the

By Alexandria Pollock, CMCA®, AMS®, PCAM®

On October 19 our members were back in action at the Los Angeles Regional Food Bank sorting produce into 5-pound bags for distribution at various partner agencies throughout Los Angeles County. We learned that nothing goes to waste. Any items deemed not for human consumption go to the Los Angeles Zoo for critter consumption or go back to the farms they came from to be used as fertilizer. We were able to sort 2,500 pounds of carrots, 2,500 pounds of onions, and 1,116 pounds of apples for a grand total of 6,116 pounds of produce. That is more than three tons!!! With money donated by Chapter members, we were also able to donate more than 100 cans of food. Thank you to Ross Morgan and Company, Inc. AAMC for your $100 donation!

Thank you to Jessica Koval with Action Property Management for organizing this event on behalf of the Community Outreach Committee. Thank you also to our 25 volunteers, including Alex Barkodarian (Alex Barkodarian Insurance Agency), Russell Benjamin, CMCA (Coro Community Management), Katelyn Gambino, Nicolas Gambino (FirstService Residential AAMC), Deanna Higuera (First Onsite Property Restoration), Tina Izakelian, David Jennings (CAI National), Jessica Koval, CMCA®, AMS®, PCAM® (Action Property Management AAMC), Sascha Macias, CMCA®, AMS®, PCAM® (Roseman Law APC), Angelique Madrigal (Ross Morgan and Company, Inc. AAMC), Jocelle Maliwanag (American Heritage Landscape), Andrea Nadal (CAI-GLAC), Daniel Pawlak (Elements Landscape Management), Kalena Penalonzo, Nelly Penalonzo (Seabreeze Management Company AAMC), Lexie Pollock (BuildingLink.com, LLC), Gabby Reynoso, Stephanie Romero (Aeroscopic Environmental, Inc.), Eric Sasala (First Onsite Property Restoration), Diane Schoolsky (Lingate HOA), Jennifer Silva (Precision Painting & Reconstruction), Patti Specht (ServiceMaster Recovery Management), Barry Tropp (FirstService Residential AAMC), Colby VanWinkle (Gothic Landscape), and Alyson Williams, CMCA, AMS (Action Property Management AAMC).

Alexandria Pollock, CMCA, AMS, PCAM, is the West Coast Regional Sales Manager at BuildingLink.com, LLC. She is also our 2022 Chapter President and member of the Community Outreach Committee. Lexie can be reached at alexandria@buildinglink.com.

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FROM SACRAMENTO

No Harm, No Foul: 2022 Legislative Update

¢¢¢ By Thomas M. Ware II, Esq. CCAL

Last year twelve bills were enacted that impacted, directly or indirectly, homeowners associations. When the year started, CAI’s California Legislative Action Committee (“CAI-CLAC”) braced itself for a similarly heavy legislative barrage. This year CAI-CLAC monitored seventy-seven bills that potentially impacted homeowners associations. However, when the smoke cleared, only one was left standing. Let’s go to the scorecards.

AB 1410 – Common Interest Developments

The only enacted bill that expressly regulates common interest developments this year is AB 1410. When introduced in 2021, it euphemistically was known as the “I hate HOAs bill!”

The bill initially sought to: 1) require mandatory education for board members and staff; 2) permit personal agriculture in front yards; 3) prohibit associations from enforcing the CC&Rs during times of drought; 4) provide access to association websites; 5) require any physical evidence (including perceived confidential complaints) used in disciplinary hearings to be exchanged with the accused in advance of the hearing; and 6) require photographs used to support disciplinary action contain a visible time and date stamp.

Over the course of this year’s legislative session, each of these onerous provisions was deleted, thanks to CAI-CLAC’s advocacy efforts. So, what remains in the bill?

Social Media Discussions: Civil Code Section 4515 permits members to canvass and petition other members. AB 1410 clarifies that, “even if the content is critical of the association or its governance,” associations cannot prohibit members from using “social media or other online resources… to discuss … issues relating to common interest development living, association elections, legislation, election to public office, the initiative, referendum, or recall processes, or other issues of concern to members and residents.” However, the bill expressly provides that the association is not required to provide “social media or other online resources to members.” Also, the bill “does not require an association to allow members to post content on the association’s internet website.”

Roommates/Caregivers: The bill prohibits associations from limiting the right to rent a portion of a “homeowner occupied separate interest” to a roommate or a caregiver. The bill clarifies that such rental must be for more than 30 days, to exclude short-

term rentals. The bill recognizes the association’s right to govern the boarders’ common area conduct “including, but not limited to, parking restrictions, guest access to common facilities, and voting eligibility requirements.”

Governing Document Enforcement During Emergencies: AB 1410 prohibits associations from pursuing enforcement actions for violation of the governing documents “during a declared state or local emergency if the nature of the emergency… makes it unsafe or impossible for the homeowner to either prevent or fix the violation.” (Emphasis added.) However, the bill does not prevent the collection of delinquent assessments during a state of emergency.

SB 1323 – Foreclosure

SB 1323 did not expressly mention common interest developments. However, it sought to modify non-judicial foreclosure procedures used in connection with assessment lien foreclosures. Prior to foreclosing, the trustee would be required to have a licensed real estate agent publicly list the property for sale. By adding to the judicial foreclosure requirements this bill if adopted would have increased association collection costs. Thanks to lobbying efforts in opposition by multiple groups, the bill was placed on the Assembly Inactive File and not brought up for a vote.

Debt Collection Licensing – (2020 SB 908)

Not all CAI-CLAC’s victories were on the legislative floor. In September 2020, SB 908 enacted the “California Debt Collection Licensing Act” (“CDCLA”). Beginning January 1, 2022, any person or entity engaged in “debt collection” of a “consumer debt” was required to obtain a license. Because of the broad application of the CDCLA, there was concern as to whether associations, management companies, and law firms engaged in assessment collection were required to obtain a debt collector license.

In response to a request for comments on proposed licensing regulations, CAI-CLAC argued that new licensing requirements do not apply to assessment collection. In May of 2022, the Department of Financial Protection & Innovation (“DFPI”) determined that routine assessment collection is not a “consumer credit transaction” as defined under the Debt Collection Licensing Act. Therefore, the DFPI concluded that assessment collection does not constitute “consumer debt.” Since the collection of routine assessments is not considered to be collection of “consumer debt,” it does not require licensure under the Debt Collection Licensing Act. Whew! Overall, the scorecards reflect a successful legislative year for homeowners associations!

Thomas M. Ware II is a partner in the law firm of Kulik Gottesman Siegel & Ware LLP, and a Fellow of the College of Community Associations Lawyers (CCAL). He currently serves as one of CAI-GLAC’s California Legislative Action Committee Delegates and is CLAC’s Legislative Co-Chair. He can be reached at tware@kgswlaw.com.

GOAL: $26,272

OUR THANKS TO CAI-CLAC 2022 CONTRIBUTORS

January 1 – October 1

100 Marina Shores HOA

11767 Sunset Boulevard Association

12616 Pacific OA

2017 Ketch to Jib Townhouses HOA, Inc. 2138 Stewart Street HOA

2620 Highlands HOA

Armour Lane Condomiums

Artesia HOA

Avis HOA

Avocado Glen HOA

Blossom Vanderbilt COA Border and Lincoln Villas HOA

Bouganvillea Inc.

Bouganvillea Townhomes HOA

Casa de Suenos HOA

Casa Loma Association, Inc.

Casita De La HOA

Catalina Plaza HOA

Centinela Townhomes II HOA

Culver Centrale HOA

Erik M. Rivera

Gateway Village HOA Greenfield HOA, Inc.

Hacienda HOA

Harbor Ridge HOA

Hermosa Surf Condominium

Hermosa Townhomes HOA

Highlands HOA

Hillcrest Meadows HOA, Inc.

Irena Vista OA

Kelton Arms COA

La Pointe Master Assn. Lawford HOA

Longfellow Village OA

Los Cerros HOA

Main at the Beach HOA

Monica Villas III HOA

Oakbridge HOA

Oak Hill Condominiums HOA

Oak Street HOA

Ocean West COA

Pacific Bougainvillea, Inc.

Pacific Colony HOA

Pacific Owners Association

Pacific View Condominiums HOA Park Crest HOA

Prima Terra HOA

Redondo Vista HOA

Robin Choppe

Roxbury Park COA

Seascape Redondo HOA, Inc.

Seasons West HOA

Silver Spur Court HOA

SiSi Villas HOA

South Bay Estates HOA

South Hermosa Townhomes HOA

Spencer Estates HOA

Textile Building OA

The Vista Pacifica HOA

Villa Capri Townhomes HOA

Villa Del Sol Villas HOA

Villa Redano HOA

Villa Serene CA, Inc.

Westchester Playa Del Sol HOA

Westside Townhomes I HOA

VIP Goshen Association

Yukon I Townhomes COA

When legislation that would have harmed responsible homeowners and crippled homeowners associations (HOA) sailed through the legislature last year, the Community Associations Institute’s California Legislative Action Committee (CAI-CLAC) successfully built a case that contributed to a Gubernatorial veto. Now, CAI-CLAC is working to unite diverse stakeholders and reach consensus toward a legislative solution that’s right for California.

We’re gaining ground through the ongoing and generous support of HOA communities. Please do your part. Contribute a “Buck a Door or More.” With a united front, responsible homeowners and HOAs will prevail.

What is CLAC?

THE CALIFORNIA LEGISLATIVE ACTION COMMITTEE (CLAC) IS A VOLUNTEER COMMITTEE OF THE COMMUNITY ASSOCIATIONS INSTITUTE (CAI) CONSISTING OF HOMEOWNERS AND PROFESSIONALS SERVING COMMUNITY ASSOCIATIONS. CAI IS THE LARGEST ADVOCACY ORGANIZATION IN AMERICA DEDICATED TO MONITORING LEGISLATION, EDUCATING ELECTED STATE LAWMAKERS, AND PROTECTING THE INTERESTS OF THOSE LIVING IN COMMUNITY ASSOCIATIONS IN CALIFORNIA.

ABOUT THE ORGANIZATION

Is a non-profit, non-partisan committee composed of two Delegates and one Liaison from each of the eight CAI California chapters.

Represents over 13 million homeowners and property owners in more than 52,000 associations throughout California. 

Comprises association homeowners, board members and the professional business partners that service them. 

Is NOT a PAC (Political Action Committee) and makes no financial campaign contributions. 

Depends solely on the donations of the community associations, their boards of directors and those who serve HOA members.

CLAC’S MISSION

To safeguard and improve the community association lifestyle and property values by advocating a reasonable balance between state statutory requirements and the ability and authority of individual homeowners to govern themselves through their community associations. Visit www.caiclac.com to donate a "Buck a Door or More" today.

CAI-GLAC MEMBERS! WELCOME

NEW

AS OF OCTOBER 15, 2022

Elizabeth Calderon

Kevin Gatewood, CMCA®

Optimum Professional Property Management, Inc. ACMF, AAMC

Jeremy Chavin

Jeremy Wilson, CCAM®, CMCA®, AMS® Associa-PCM AAMC

Daniel Cho

Tiffany McCall, MBA, CCAM® Summit on Sixth HOA

Sophy Dith

CAI National Associa-PCM AAMC

BUSINESS PARTNERS

Brian Berce Insurance Services, Inc. CAI National

JEHR Painting

CAI National

LA Construction Consultant CAI National

LocoMobi World

Alexandria Pollock, CMCA®, AMS®, PCAM®

Marskman Security Corporation-W. Region CAI National Nordberg|DeNichilo LLP

CAI National Security Enforcement Group CAI National Servpro of Santa Clarita Valley CAI National SimplySeal, LLC CAI National

MANAGEMENT COMPANIES

Rafael Figueroa

Dean Driscoll, CCAM®, CMCA®, AMS® Action Property Management AAMC

Seth Huffman

Michael Huffman, CMCA®, AMS®, PCAM® Management Professionals, Inc. AAMC

Wendy Karapet

Rubin Properties, Inc.

Nicole Kardos, CMCA®

Heather Miller, CMCA®

Kevin Gatewood, CMCA®

Optimum Professional Property Management, Inc. ACMF, AAMC

Hawkins Kim

Kira Leddy

CAI National

CAI National Associa-PCM AAMC

Allen Liou

CAI National

APM Management

Eduardo Pinto

Justine Beltran

Vanda Hembree Belwood Properties, LLC

LV Property Management Services Leo Vigil

COMMUNITY ASSOCIATIONS

Heather Village HOA

Seco Canyon HOA

COMMUNITY MANAGERS

Ashley Alvarado

PMP Management AAMC

Kheara Aquino

Common Interest Services, Inc.

CAI National

Larry Andrick, CMCA®, AMS®

Michelle Anderson, CMCA®, AMS®

Nels Atha, CMCA®, AMS®, PCAM®

Alex Avery Tiffany McCall, MBA, CCAM® Westbury Terrace HOA

Sandra Blair

Vintage Group

ShawnMarie Ward, CMCA®

CAI National Icon Realty Services, Inc.

Angela Rodriguez

CAI National Associa-PCM AAMC

Christine Santisteban-Camino, CMCA®, AMS®, PCAM® ShawnMarie Ward, CMCA® Vintage Group

John Sezer

Jeremy Wilson, CCAM®, CMCA®, AMS® Associa-PCM AAMC

Melanie Wood

Heather Miller, CMCA® Rubin Properties, Inc.

HOMEOWNER VOLUNTEER LEADERS

Michael Draeger

CAI National

Mike Dronge CAI National

Ann Ellenson

CAI National

Thomas Reilly CAI National

OUR THANKS

TO RENEWING MEMBERS!

AS OF SEPTEMBER 30, 2022

BUSINESS PROFESSIONALS

Abir Cohen Treyzon Salo, LLP

Advanced Reserve Solutions, Inc.

All Lites Co., Inc.

All Valley Washer Service Allied Roofing & Waterproofing American Heritage Landscape Aquaguard, Inc.

Architectural & Engineering Design Group

Argos Home Systems, Inc. Association Reserves-CA/LA BPR, Inc.

BrightView Landscape Services, Inc. BRS Roofing, Inc.

BuildingLink.com

Burg Simpson Eldredge Hersh & Jardine, PC

CINC Capital, LLC

Creighton Tevlin, CPA

Ferris Painting, Inc.

First Citizens Bank & Trust Co.

Hoffman Brown Company

Jackson Insurance Services

Loewenthal Hillshafer & Carter, LLP MG Skinner & Associates

Prime Painting Professionals

ProTec Building Services

Securitas Security Services USA, Inc.

Shaw, Moses, Mendenhall Insurance Stay Green Inc.

Sun Country Playgrounds, Inc.

The Sherwin-Williams Company TOPS Software, LLC

U.S. Bank

United Protective Services, Inc. Whitney|Petchul

COMMUNITY ASSOCIATIONS

Azzurra HOA

Bordeaux HOA

Breakers at Del Amo HOA

Briarwood Community Center

Chatelaine Condominium Assn.

Clover Manor HOA

Croydon Park HOA

Idaho Square HOA, Inc.

Mulholland Heights HOA

New Horizon Condominium Assn.

Old Orchard I HOA

Pasadena Villa Marengo HOA

Ports of Call HOA

Promenade Owners Association

Regatta Seaside HOA

Tierra Verde V HOA

COMMUNITY MANAGEMENT COMPANIES

Appleby Brokerage & Property Management

California HOA Solutions, LLC

Cammarata Management, Inc.

Cardinal Management Group

Condominium Administration Co., Inc.

ProActive Professional Management AAMC

Professional Community Management

Valencia Management Group AAMC

COMMUNITY MANAGERS

Michelle Anderson, CMCA®, AMS®

PMP Management AAMC

Breanne Atha, CMCA®

Common Interest Services, Inc.

Artemis Avetisyan, CMCA®, AMS®

Ross Morgan & Company, Inc. AAMC

Ben Bar, CMCA®

Allstate HOA Management

Ermias Berhanu, CCAM-HR®

Park Plaza HOA

Bianca Berredo, CMCA®, AMS®

Ross Morgan & Company, Inc. AAMC

S hawn Bieber, CMCA®

The Broadway Hollywood

Beth Bottaro, CMCA®

Valencia Management Group AAMC

John Burton

Le Parc HOA

Sue Calhoun, CMCA®

Valencia Management Group AAMC

Eduardo Campillo

FirstService Residential AAMC

Celena Castro

SF Valley Management, Inc.

Evan Christensen

HOA Organizers, Inc. AAMC

Kimberly Clark-Williams

Sevilla HOA

Ashley Coleman

Seabreeze Management Company

AAMC

Drew Coppola, CMCA®, AMS®

HOA Organizers, Inc. AAMC

Traci Ann Curtis De Rago, CMCA®, AMS®, PCAM®

Management Professionals, Inc. AAMC

Maria Delira, CMCA®

Icon Realty Services Inc.

Heather Dellorso, CMCA®, AMS®

Management Professionals, Inc. AAMC

Sue DeLucia, CFO, AMS®, PCAM®

Horizon Management Company AAMC

Robert Dishman, CMCA®

Action Property Management AAMC.

Charla Duncan, CMCA®

Jenkins Properties Management Company

Alana Ellis, CMCA®, AMS®

Cardinal Real Estate Services, Inc.

Roman Esparza, CMCA®

Beven & Brock

Flint Faulkner, CMCA®, AMS®, PCAM® 8899 Beverly HOA

Maryanne Fitzpatrick

Fox Hills Pines HOA

Michele Florence, CMCA® Azzurra HOA

Monica Heredia, CCAM®, CMCA® North Beverly Park HOA

Lisa Hoffman

Valencia Management Group AAMC

J essica Hubbard

Rubin Properties

Mark Johnson, CMCA® Encino Oaks HOA

Arielle Jones, CCAM®, CMCA®

Action Property Management, Inc. AAMC

Ani Keshishian, CMCA®

Infinity Property Services AAMC

Hawkins Kim

Donyelle La-Key, AMS®, PCAM®

Horizon Management Company AAMC

Kira Leddy Associa-PCM AAMC

Ted Loveder, CMCA®, AMS®, PCAM® Crown Towers HOA

Victor Mariscal

The Californian on Wilshire HOA

Debra McGary, AMS®

Horizon Management Company AAMC

Ruth Moffitt, CMCA®, AMS®, PCAM®

Valencia Management Group AAMC

Dana Moreno, CMCA®

Valencia Management Group AAMC

Daniel Nakari, CCAM®, CMCA®, AMS®, PCAM®

Henri O’Bryant

HOA Organizers, Inc. AAMC

Peggy O’Donoghue, CMCA®, AMS®, PCAM®

Valencia Management Group AAMC

Martha Olvera, CMCA®

Horizon Management Company AAMC

Evelyn Polizzi, CMCA® ADP Services

Kristen Raig, CMCA®, AMS®

Rolling Hills Community Association

Patricia Ramirez

Mariners Park Village HOA

Christopher Rainey, CMCA®

Infinity Property Services AAMC

Jose Rivas, CCAM®

Hollywood Versailles Tower HOA

Averi Roseman

Tivoli Cove HOA

Diane Rossiter, MBA, CMCA®, AMS®, PCAM®

Bell Canyon Association

Stella Rothluebbers, CMCA®, AMS®

Realta Management LLC

Michelle Sesto

Horizon Management Company AAMC

Lauren Stein, CMCA®

Infinity Property Services, AAMC

Diana Stiller

Michael Sukey, AMS®, PCAM® Brookside Village HOA

Elizabeth Threadgill, CMCA® Beven & Brock

Andrea Thrower

Seabreeze Management Company AAMC

Monica Trautman

Ross Morgan & Company, Inc. AAMC

Barry Tropp

FirstService Residential AAMC Erin Tudron

North Beverly Park HOA

Michelle Underwood, CMCA®, AMS®, PCAM®

Valencia Management Group AAMC

Juan Valdovinos, CMCA®, AMS®

Promenade West HOA

Ruby Vivas

HOA Organizers, Inc. AAMC

Matthew Wells, CMCA®, AMS®

FirstService Residential AAMC

Teressa Whitsitt, CMCA®, AMS®

The MET Warner Center

Condominiums HOA

Jzvatnie Williams

Associa-PCM AAMC

Fang Zhu, CMCA®

Beven & Brock

COMMUNITY ASSOCIATION LEADERS

Wayne Baldasso

Robert Flowers

Anne Gewe

Jeff Goodwin

Mary Totten

ADVERTISING

2023 CAI-GLAC UPCOMING EVENTS

JANUARY

11-13 In-Person National Law Seminar New Orleans

21 Virtual Board Leadership Workshop – Part 1 – 9:00 a.m. Via ZOOM

25 In-Person Educational Luncheon – 11:00 a.m. Skirball

27 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

28 Virtual Board Leadership Workshop – Part 2 – 9:00 a.m. Via ZOOM

30 Virtual HOA Educational Webinar – 7:00 p.m. Via ZOOM

31 Virtual Managers Only Workshop – 1:00 p.m. Via ZOOM

FEBRUARY

02 In-Person PCAM® Luncheon – 11:00 a.m. Location TBD

08 Virtual Reverse Trade Show – 1:00 p.m. Via ZOOM

09 Virtual Tricks Of The Trade – 1:00 p.m. Via ZOOM

15 In-Person Educational Luncheon – 11:00 a.m. SF Valley

23 In-Person Bowling Tourney – 5:30 p.m. Bowlero Lanes

24 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

MARCH

06-10 Virtual CID Law Course – 8:30 a.m. Via ZOOM

22 In-Person Educational Luncheon – 11:00 a.m. South Bay

24 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

29 In-Person Valencia Breakfast – 8:00 a.m. Bridgeport HOA

APRIL

01 Virtual Board Leadership Workshop-Part 1 – 9:00 a.m. Via ZOOM

03 Virtual HOA Evening Webinar – 7:00 p.m. Via ZOOM

08 Virtual Board Leadership Workshop-Part 2 – 9:00 a.m. Via ZOOM

19 In-Person Educational Luncheon – 11:00 a.m. Downtown LA

21 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

28 In-Person Executive Retreat – 8:30 a.m. Location TBD

MAY

08 Golf Tournament – 7:00 a.m. Porter Valley CC

17-20 CAI National Conference Dallas, TX

24 In-Person Educational Luncheon – 1:00 a.m. SF Valley

26 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

JUNE

09 In-Person Community Expo – 12:00 Noon Hilton Universal

13 Virtual Managers Only Workshop – 1:00 p.m. Via ZOOM

16 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

23 In-Person Dodger Game – 5:30 p.m. Dodger Stadium

Events subject to change. See website for updates.

JULY

10 Virtual HOA Educational Webinar – 7:00 p.m. Via ZOOM

15 Virtual Board Leadership Workshop – Part 1 – 9:00 a.m. Via ZOOM

19 In-Person Educational Luncheon – 11:00 a.m. Skirball

22 Virtual Board Leadership Workshop – Part 2 – 9:00 a.m. Via ZOOM

26 In-Person Valencia Breakfast – 8:00 a.m. Bridgeport HOA

28 Chapter Board of Directors Retreat – 9:00 a.m. Location TBD

AUGUST

07-11 Virtual CID Law Course – 9:00 a.m. Via ZOOM

18 In-Person CMCA Review – 8:30 a.m. Location TBD

23 In-Person Educational Luncheon – 11:00 a.m. South Bay

25 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

SEPTEMBER

07 Virtual Managers Ed. Boot Camp – 1:00 p.m. Via ZOOM

09 Virtual Board Leadership Workshop – Part 1 – 9:00 a.m. Via ZOOM

16 Virtual Board Leadership Workshop – Part 2 – 9:00 a.m. Via ZOOM

20 In-Person Educational Luncheon – 11:00 a.m. Downtown LA

20 Board/Committee Chair Strategic Planning – 1:30 p.m. Downtown LA

22 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

27 Virtual Reverse Trade Show – 1:00 p.m. Via ZOOM

OCTOBER

03 Virtual Managers Workshop – 1:00 p.m. Via ZOOM

09 Virtual HOA Educational Webinar – 7:00 p.m. Via ZOOM

21 In-Person CLAC Fundraiser – 4:00 p.m. Location TBD

25 In-Person Valencia Breakfast – 8:00 a.m. Bridgeport HOA

27 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

NOVEMBER

04

Virtual Board Leadership Workshop – Part 1 – 9:00 a.m. Via ZOOM

11 Virtual Board Leadership Workshop – Part 2 – 9:00 a.m. Via ZOOM

11 In-Person Awards Gala – 6:00 p.m. Location TBD

15 In-Person Educational Luncheon – 11:00 a.m. Skirball

17 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

DECEMBER

01

In-Person Holiday Happy Hour – 4:00 p.m. Location TBD

05 In-Person SGV Education – Time TBD Location TBD

15 Chapter Board of Directors Meeting – 9:00 a.m. Via ZOOM

CAI-GLAC

1010 N. Central Ave., #316 Glendale, CA 91202

Change Service Requested

Have you just been elected to your board of directors or are contemplating running for a board seat? You can now access our Community Leadership Series online by subject.

Learn the basics that you need to govern your community association more effectively and efficiently — anywhere at your own pace and time.

From the time you register online, you will have two weeks to view the class.

If you are unable to finish it in one sitting, you can log back in anytime within the two-week period through your account in the Members Only area.

Classes are available to CAI-GLAC members and non-members. $25 for chapter members • $35 for non-members

Les

Kimberly Lilley, CMCA®, CIRMS ™ , Berg Insurance Agency

Learn more and register now at www.cai-glac.org