2nd Qtr Report to Solvang City Council pg 1-2

2ND QUARTER

REPORT SOLVANG CITY COUNCIL • Walk-in visitors • Information gathering and outreach • Visitor Center literature distribution • Where International visitors came from • Common Questions

SOLVANG VISITOR CENTER October - December 2019

Total Walk-in Visitors

15,239

Highest Number of Visitors on a day

Saturday, December 28

625

Lowest Number of Visitors on a day

Thursday, December 5

37

Information collection

Map distribution Visitor Guide distribution

Gathering information from attractions, museums, shops, restaurants, wine tasting and vineyards to provide Visitor Center staff with answers to questions about things to do in Solvang and the Santa Ynez Valley

Weekly phone calls and in-person visits regularly to gather information

Solvang Chamber of Commerce Maps

9,124

Visit the Santa Ynez Valley Visitor Guides

5,069

Visitors Came from these Countries

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Argentina Australia Austria Belgium Brazil Canada China Colombia

Denmark England France Germany Hong Kong India Indonesia Ireland

Israel Japan Korea Luxemborg Mexico Netherlands New Zealand Norway

Philippines Peru Poland Portugal Puerto Rico Russia Spain Serbia

Switzerland Taiwan Sweden Ukraine Uruguay

011320 by Brenda K. Ball -Solvang Visitor Center

Frequently Asked Questions from Wlk-in Visitors and phone calls to Visitor Center: What is there to do in Solvang? What are the must see things in Solvang?

Where do we get tickets for the trolley?

Where is the nearest restroom?

After 4 PM, we are often asked, we only have an hour or two what is there to do in Solvang?

What is the best bakery, restaurant, wine tasting room, winery or vineyard to visit?

Where should I go for breakfast? Where can I get Danish food?

What stores are open late? Why does everything close early?

Where is the nearest ATM? What is the history of Solvang? Why does Solvang look the way it does?

I can't remember where I bought a _______ (two to twenty) years ago, do you know where I can get another one?

What is the date for Taste of Solvang, Danish Days, etc., I need to make hotel reservations?

Can you help me get a hotel room for the night? All the hotels in Solvang are booked, where can I get a hotel room?

How do I do the Nisse Adventure, where do I get my prize? I bought tickets for the drone show where do I park?

Where do I pay for parking?

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