Shortcut to Stories
AHA|SA Awards
Inaugural Forum
Three compelling speakers took to the stage at the
Majestic Hotel Group
An
Good Music Month
November is Good Music Month and pubs are invited to take part.
Hall of Fame
In conversation with Leah Foster, Women In Hotels Hall Of Fame inductee.
Don Dunstan
The AHA|SA supported the Don Dunstan Foundation Fundraiser.
OUR BLUEPRINT FOR A STRONGER FUTURE
From the President
DAVID BASHEER
Recently, Anna Moeller and I were invited to address the full State Cabinet on our “wish list” ahead of the 2026 State election next March. We explained in detail the problems our industry is grappling with and proposed a wide range of practical solutions.
Subsequently, we had the opportunity to further discuss our aspirations with the new State Treasurer, Tom Koutantonis.
The AHA|SA State Council has been working on our election platform for much of this year, and circulated a comprehensive 12-page document to members of State Parliament and associated key stakeholders in August.
Remedies against crime and antisocial behaviour headlined our submission. The AHA|SA is calling for:
• Mandatory jail terms for repeat offenders who consistently terrorise our staff and premises
• Government co-funding to make our liquor stores safer
• Greater police resourcing.
We also strongly made the point that placing liquor restrictions on pubs cannot be the only strategy
in curbing anti-social behaviour. These restrictions can be useful as a circuit breaker, but in isolation it simply moves the problems, rather than actually fixing them.
State taxation reform was also high on our agenda, particularly relief on payroll tax and land tax, along with stamp duties on insurance. We continue to advocate to increase the minimum deduction of $600,000 and increase the tax-free threshold from $1.5m to $2.1m.
Furthermore, we are seeking apprentices and trainees to be exempt from payroll tax, as well as a clear definition of grouping to eliminate ambiguity and inconsistent interpretations.
Additionally, in this area we have asked for a reduction in liquor licence fees - which are based on a venue’s capacity or trading hourswhen in reality the venue may rarely utilise those numbers or hours.
The plight of our country pubs was highlighted, particularly those suffering from drought and the continued uncertainty caused by the Algal Bloom. We have called for concessions for these operators.
The skills and labour shortage remains a key challenge.
We desperately require funding to ensure we can provide the jobs we require in the future.
Jobs & Skills Australia forecasts that our chef numbers need to increase by 8% by 2029 and 15% by 2034. It is worth noting that this growth is higher than several trades that are often-cited – such as electricians.
Encouraging more Australians to pursue chef apprenticeships requires financial incentives that support both apprentices and employers.
One of the largest barriers to increasing apprentice chef commencements is the cost to the employer in the first year. A new apprentice knows little about operations in the kitchen, their productive output is low and supervisory costs are high.
We also need to address the dropout rate. Being an unlicensed trade, many apprentices leave before completion due to the high demand for cooks because, unlike an electrician or plumber, they don’t need a licence to use their skills.
Apprentice completion rates for cooks and chefs sits at a miserable 47%.
Apprentice chefs in training fell by 5.4% last year, compared to 2.9% across all trades.
It is clear that number will fall further without decisive government intervention.
Beyond incentives, the State Government has additional levers to pull that can improve our dire chef needs.
• We are asking for the return of tools of the trade allowances for those in training. It worked previously and we are still scratching our heads trying to understand why it was abandoned. Assisting chefs of the future with knives or uniforms would be a quick win in this difficult cost of living environment.
• Mentoring is a proven tool to improve Apprentice completion rates. The AHA|SA is seeking $3m over three years to fund not only mentoring programmes but also for industry ambassadors and keynote speakers. These role models would be tasked with promoting the benefits of hospitality apprenticeships and hospitality training pathways within schools and the community.
• $20,000 for marketing collateral to be provided to schools and distributed in the general community.
• $5,000 for equipment to create an industry focused podcast, shining a spotlight on careers and opportunities within the industry.
• $30,000 to run student expos with service providers such as Study Adelaide, Skills SA and the Skills Commission. These would promote both part-time and casual roles currently available, as well as career opportunities and pathways for students to work within the hospitality industry while studying in Adelaide.
• $250,000 to fund an advertising campaign. Our goal is to dispel myths (VET vs University pathways) and promote the value and potential of hospitality apprenticeships and hospitality training pathways to young people, their parents and career advisers.
Unsurprisingly, red tape and overregulation was also raised. We have called for a streamlining of liquor, gaming, food and general compliance processes. We are also calling for the elimination of excessive back door regulations through codes of practice and guidelines, which are added on top of existing legislation.
The rapidly rising cost of doing business was addressed, most specifically the soaring power and energy costs.
Many past Government incentives in this area have proven far too narrow for our broader membership. Given that we are highly intensive energy users by nature, we desperately require incentives to adopt the expensive technologies that are now available which would not only reduce business costs but promote long-term sustainability.
Our members are the bedrock of the tourism and accommodation industry. We continue to call for:
• a boost in funding for winter tourism
• increased resourcing for SATC’s Trade and Partnership team
• further tactical marketing activities across identified target markets.
In our meetings we applauded the Government’s approach to major events, but cautioned against allowing pop-ups who merely ‘cherry pick’ the most lucrative opportunities.
Hotels continue to be the lifeblood of the live music industry. 80% of all live acts are staged in our venues. Building on the success of the post-Covid See it Live campaign,
we are seeking $500,000 to support dedicated live music venues across the State. This funding would assist hotels to host live music, support infrastructure upgrades and encourage activation of underutilised spaces within venues.
Finally, we focussed on the inadequacies of the Return to Work scheme. It serves the insurers and legal system very well, but delivers poor results to employers and, in many cases, to employees.
We are calling for the current duopoly insurance market to be opened up. This will create the competition we desperately need to reduce employer costs and deliver better outcomes - and similarly increase competition among legal providers to ensure fairness and outcomes.
This Government should be commended for their high degree of consultation and engagement. The AHA|SA appreciates the generous time allowed to us to outline the challenges and to table solutions. Equally, the Liberal Opposition continues to be open to discussions with us and their leader and key shadow ministers maintain regular dialogue.
These strong lines of communication confirm the value that all sides of Government place upon our industry. Rest assured we will continue to advocate on all of these issues in the lead up to next year’s State election.
AWARD WINNERS
Congratulations to all of the winners at our recent Awards night, in particular the hotels that took out the "Big Three" awards: The Arkaba, Loxton Hotel and Mt Lofty House. The event was a stunning success and a great credit to the AHA|SA team.
David Basheer, AHA|SA President
EVERYDAY HEROES, TAKE A BOW
Digital Content Manager A Timely Appointment
From
the CEO
ANNA MOELLER
This issue of Hotel SA celebrates excellence in our industry – and something far deeper.
Yes, awards nights are a time to shine a spotlight on the stars of our sector. But they are also an opportunity to hold up a mirror to ourselves – to reflect on what we’ve achieved as an industry and what we aspire to become.
The success of our hotels is not just about bricks and mortar. It’s not just about the latest renovation, the rising restaurant or the shiniest marketing campaign. Those things matter. But they are not the heart of this business.
As the sellout award night so clearly illustrated –with 1,000 people in the room - the best of the best represents something richer. Something harder to measure but impossible to miss.
It’s about our people.
It’s about the 27,000-plus people that work in hotels and help create our unique DNA… the DNA of the quintessential hotel experience in its many forms.
As the Premier, Peter Malinauskas, has reminded people on many occasions, there is so much good that stems from our pubs and hotels.
Pubs are where we debate politics, celebrate with those we love, cheer for our team and in a quiet corner, console a friend who’s doing it tough. We offer more than rooms; our accommodation hotels are the fabric that weaves together worldbeating tourism experiences.
What I saw in the sea of faces at the awards night was quite profound. It was the sight of so many leaders
– and future leaders of our industry - who don’t just reflect our community but are actively shaping it.
Truly our hotels have never been better. They have never been more inclusive. Never more healthy. Never more important as a driver to the State economy and our tourism aspirations.
But none of this is easy. As David Basheer outlines in his column in this issue, we face many pressures. Rising costs. Anti-social behaviour. Skills shortages. The list keeps growing.
But the achievers I saw at the awards night are not people who back away when headwinds challenge their resolve. They are both entrepreneurial and resilient.
Together we’ve weathered world wars, recessions and pandemics. Yet still the pub stands, the hotel opens its doors each morning and welcomes in guests.
And we do it so well!
Our award winners exemplify how greatness is defined, not by cutting corners but by setting standards.
And by genuinely caring about the people we serve.
In so many ways, hotels are a force for good, despite the naysayers who delight in criticising us at every opportunity. We give kids their first job. We take on new apprentices. Take out loans to improve venues, creating even more employment. Support a fledgling winemaker. We get people off their couches and off their phones. And we continue the time-honoured tradition of digging deep to help a good cause and those in need.
Watch Video
“What I saw in the sea of faces at the awards night was quite profound . It was the sight of so many leaders – and future leaders of our industry - who don’t just reflect our community but are actively shaping it.”
We do this because – as I said before – we’re a people industry. It’s in our DNA.
As we plan for 2026 and beyond, let’s not take this for granted. We cannot assume that the culture we’ve built will survive without care.
Because if we do not nurture it, others will define it for us. And if we do not defend it, it will be diminished. Century upon century of publicans and hoteliers have put us where we are today.
So, let’s continue this great legacy commit to building not just stronger businesses, but stronger communities.
Anna Moeller, AHA|SA CEO
AHA|SA CEO, Anna Moeller, and SA Premier, Peter Malinauskas.
Pages 35-39 AWARD WINNER LIST
Pages 40-43
PHOTOS FROM THE NIGHT
Pages 46-51
Women in Hotels: Leah Foster Interview
Leah Foster believes young women should view the hotel industry as an exciting and lucrative career path, rather than a part-time gig.
“It’s not a stop gap job,” said the latest Women in Hotels Hall of Fame inductee
“A lot of people think it’s just something you do while you’re at uni and that’s what I originally thought.
“But it gets into your blood.”
MORE THAN ONE PATH
Leah was appointed CFO of the Palmer Hospitality Group in 2016. She has a degree in accounting and says tertiary certification helps propel ambitious candidates beyond the ranks of bar and restaurant staff.
But it is not the only key ingredient.
“You’ve got to be really passionate about the industry,” Leah said. Meeting a champion on your journey
who sees your potential doesn’t hurt either.
Leah’s champion is industry icon Martin Palmer who convinced her to return to the hospitality industry in 1999 as an office administrator when he opened the New York Bar & Grill.
More than two decades on and it is she who champions the cause of young women in the group.
“You can pick someone and if they have the right personality, you can support them in making that choice and encouraging them to make a career in the industry.
“We’re always looking for the next employee to move up the ranks."
THE SOCIAL SIDE
Beyond the financial rewards, she said, “it’s the camaraderie, the teamwork”.
“And it’s a fun industry. The
way we’re going where jobs are becoming more isolated, it allows you to become part of a community.
“You don’t just sit in your office and do your job, you’re socially connected.
“In a small town, the pub is the most important place but that doesn’t change in the suburbs. You get to know people as they come in.
“You meet so many people from so many different facets of life, it gives you this amazing outlook on life. You become much more tolerant of everything.”
In a rapidly-changing world where technology threatens the existence of many jobs across multiple industries, a career in hospitality offers one other distinct advantage.
“This industry is safe from AI because it’s a service industry.
“You still need to have someone pour you a beer.”
Leah Foster with husband, Rob Mullarvey.
LENNIES
When she was 15, Leah worked weekends at the community sports club in Streaky Bay where her father was the licensee.
“I used that skill when I came to Adelaide to go to university.
“I got a job at Lennies and worked in that amazing institution for about five and a half years while I put myself through uni and fell in love with the people.
“I still have close friends from there today.”
As a young woman new to the city, Leah thrived on the friendships she developed working in the team environment of one of Glenelg’s most patronised watering holes.
“We were working hard, playing hard and having fun.
“It gave you a social life and a work life at the same time.
“Everyone knew who you were because you worked at Lennies.”
Too young to serve alcohol when she started, Leah was a glassy for more than six months before pouring her first drink and then quickly rose to cashier.
“Somebody realised I could count and was quite good with money, so I was back of house for a lot of my shifts.”
After completing her accounting degree, she was briefly coaxed out of hospitality, working for Western Mining and then Catholic Education South Australia.
But fate would inevitably lure her back.
“My partner Rob Mullarvey was in the industry, so I still had a lot of contact with it.”
After Leah joined the Palmer Group, the pair took another giant step in their hospitality journey, becoming part owners of the famous Port Anchor Hotel in 2020.
It presented them with an entirely new perspective and challenges.
“Having confidence in the decisions you make is one,” she said.
“And you do lots of things but it’s not your money.
“When you have to do it yourself, it’s like, ‘Oh my God, that’s a bank loan’.”
HALL OF FAME SURPRISE
Despite her storied career, she said she was completely taken aback by the Hall of Fame honour.
“I was in complete shock. I didn’t think I would be eligible for it, I guess because I’m more back-ofhouse than front-of-house.
“I’ve worked behind the scenes with Martin now for 20 of my 27 years and hospitality is still probably seen more a front-of-house service industry.
“I just come to work and do my job. I love it but I don’t think I’m doing anything magnificent, I just do what I do.
“Now you look back, I realise I’ve had an amazing ride in this beautiful
industry and it’s lovely to be recognised for that.”
THE FUTURE
And she forecasts a particularly bright future for women in hospitality.
“It does feel like we are picking up. “Women are definitely viewing it as a career.”
More than half of her administration team of 12 at The Highway are women.
Save for the bottle shop manager, the group’s Morphett Arms Hotel is run entirely by women.
“If you told me that 10 years ago, I would have laughed.”
She is convinced her own journey within the Palmer Group has yet to reach its pinnacle.
“There’s definitely another level for me personally, and that is preparing this industry for the onslaught of AI at the back of house.
“I want to make sure when my time in the industry comes to an end, I want to know the Palmer Group is set up and moving forward the best it possibly can.“Information is coming faster and more efficiently so you can use that data to make better choices about operations.”
Martin Palmer and Leah Foster.
Leah with her favourite beverage.
Inaugural Forum Delivers On AI, Vision and Hard Data
More than 80 general managers and senior executives from across South Australia attended the inaugural Accommodation and Tourism Forum organised by Accommodation Australia SA (AA|SA).
Held at Adelaide Oval, it marked a significant step forward in the strategy to integrate AA members with other tourism stakeholders.
The forum was organised by Ben Patten, AHA|SA Manager – Accommodation, Tourism and Strategy.
He said the event was a natural evolution from the previously held General Managers Meetings to include representatives from the South Australian Tourism Commission (SATC), Business Events Adelaide and other key stakeholders.
OVERVIEW OF SPEAKERS
Emma Terry, CEO, SATC:
• Explained the refreshed Tourism Plan 2030, including targets
• Vision of what SA’s tourism visitor economy will look like in 2030
• Key opportunities for South Australia
• Emma’s vision for the True South visitor experience:
• where people, place and planet are celebrated
• regenerative and inclusive tourism
• delivering it in a way that is completely unique to South Australia.
“Delegates learned that True South is guided by Aboriginal wisdom, inspired by regenerative principles, committed to inclusion and delivered through welcoming South Australian hospitality,” said Ben.
Matthew Burke, Regional Director ASIA Pacific, STR included the following points in his presentation:
• Adelaide has seen about 20% supply increase since 2019, the highest in the country
• The State has managed to absorb most of the new supply
• Room supply is now slowing in 2025
• Another wave is forecast in 2026, with a range of properties under construction.
• Supply does take time to absorb, but is helpful to improving average daily rate (ADR) through composition
• “Attendees welcomed the solid data,” said Ben.
• “There was a lot of interest in information about the change in supply by level. ‘Upper upscale’, which is just below luxury, has increased by about 18.
“Delegates learned that True South is guided by Aboriginal wisdom, inspired by regenerative principles, committed to inclusion and delivered through welcoming South Australian hospitality.”
“There were concerns some years ago that the increase in the number of rooms would outstrip consumer demand but the message is that we do need to keep expanding, probably at the higher end of the market.”
Steve Sammartino (keynote speaker), futurist, author and entrepreneur:
• Strong technology focus, including usable AI: ““If you can talk, you can do it.”
• Creation of your own agents and how that could apply to hospitality in the future
• Outlined a variety of business models
• Received very positive feedback from attendees, including the comment: “We have to embrace the new technologies that are emerging and here now!”
“We deliberately chose a keynote speaker that was high energy, disruptive and provided a different perspective,” said Ben.
“In our post-event survey, artificial intelligence was the most cited theme.
“Attendees see AI as essential for future competitiveness, from operations to marketing.
“When it comes to emerging technologies and innovation, there was a clear desire among delegates to lead, not follow, in adopting new practices.”
NEXT YEAR
The inaugural event set a platform for 2026, when two forums will be staged.
The first will have a macro-economic focus and will coincide with the time when hotels are in their financial year budgeting phase.
The second, likely to be in September, will look at current issues affecting the sector.
Spirit and South Australian Soul –Experience the Majestic Way
Alex Schumann regards his arrival as Majestic Hotels & Apartments’ new Group General Manager as the best check-in he has ever made.
Majestic champions everything South Australian across six contrasting yet complementary properties – four in North Adelaide, one in the CBD and one in Port Augusta.
“We’ve got six properties and they’re all unique, all with their unique selling points. You’re not going to get the same room at each property,” Alex said. “It’s an ideal mix for people looking for different types of accommodation — and that’s Majestic Hotels & Apartments’ strength.”
The family-owned group was established by John Culshaw in 1986. Today it has 422 rooms and employs more than 200 people.
Under the leadership of John’s daughter and current CEO, Hannah
Culshaw, Majestic continues her father’s entrepreneurial legacy while embracing innovation, sustainability, and a renewed focus on people and culture.
Growing up with parents who managed hotels, Alex reflects that hospitality has always been part of his DNA.
“That’s why Majestic’s family foundations strike such a chord with me. There’s a genuine care here, for our people, our guests, and for South Australia. It mirrors my own background and what draws me to this industry.”
The group’s most recent bold step came in 2021 with the opening of Majestic M Suites, a 91-suite luxury property in North Adelaide that quickly rose to become Adelaide’s top-rated hotel on TripAdvisor.
“M Suites was a big commitment from the family,” Alex said. “Its opulent design has set the
benchmark for apartment-style accommodation in Adelaide. We’re incredibly proud of our properties and are now focused on streamlining operations, strengthening our brand, and deepening our ties with industry partners.”
ACCOMMODATION AUSTRALIA
Central to that goal is Majestic’s membership with Accommodation Australia.
“We’re a smaller independent operation and to compete in this market, having strong industry partners who can assist us is important.
“The support we have received has been excellent. We’ve been able to call on Accommodation Australia for a number of issues.
“There are key challenges that our industry faces, and Accommodation Australia and the Australian Hotels
ACCOMMODATION AUSTRALIA
Accommodation Australia is a division of the AHA. As the nation's peak accommodation body, it represents accommodation providers across Australia, providing essential services to members, advocating on issues and connecting industry and government leaders . www.accommodationaustralia.org
Association are our collective voices to government and other bodies to make sure the things we need are getting done.
“The partnership is incredibly important to us.”
One of those challenges, Alex notes, is ensuring a level playing field across the accommodation sector.
“Airbnb continues to be a challenge, especially for us with several apartment-style properties,” he said. “We operate under strict regulations and employ hundreds
challenge today, Alex says, is the cost of doing business.
“Operating costs are rising while our guests’ budgets are also under pressure,” he said. “We want to keep investing in South Australia, but in the current climate, you have to be smart in the way you operate.”
Rising energy prices remain one of the largest imposts — something the Culshaw family anticipated when building M Suites.
“They designed it with sustainability at the forefront — not just to reduce
“Our linen costs alone have nearly doubled since pre-COVID because of energy costs passed on by our suppliers. There’s only so much you can increase prices before it impacts guests, so we’re focusing on efficiencies and smarter uses of technologies to offset those pressures.”
VISION AND CONFIDENCE
The Culshaw family has certainly been visionary in South Australia. In 1998, the Old Lion Apartments were transformed into the first
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Alex said. “But I think the real force at the time was the confidence in the Adelaide hotel market and that has been consistent all the way through.
“It’s important to the owners that they personally oversee the construction of each property. Every project reflects their careful thought, time, and dedication — with an exceptional level of care evident in every detail.”
“That is evident with the Majestic Roof Garden Hotel. At the time, there were no properties that had a roof garden function space and bar area, and now it’s a common feature you see.”
The Culshaw family continued to be bold, daring and innovative by adding the Minima in Melbourne Street in 2008.
“It was ahead of its time offering affordable and minimal-style accommodation for people looking for a convenient location but with no-fuss hotel facilities.
“Each room showcases locally sourced artwork celebrating South Australia, complemented by the vibrant façade mural The Native Fruits of South Australia by a local artist”.
In 2021, the family strengthened their commitment to the 5006 postcode with the launch of Majestic M Suites — a property that exemplifies sophistication, comfort, and timeless design, truly living up to its name.
“Clearly, we’ve got a good understanding of the North Adelaide area and we think it’s an appealing location for both interstate and intrastate visitors alike.
“Whether visiting events or going to the Adelaide Oval, it’s just a short walk from our properties.
“Ideally located just beyond the CBD, the property takes full advantage of its spacious setting and the charm of its rose-lined streets.”
“Across nearly three decades, the Culshaw family’s bold and
considered investments have helped shape the landscape of South Australian accommodation — a legacy Majestic Hotels & Apartments continues to build on today.”
Plans for LIV Golf to move its Adelaide tournament to North Adelaide in 2028 will prove a further boon for the Majestic Hotels & Apartments.
“We’ve got a government that is actively supporting the tourism and hospitality industry, which is very refreshing.
“Being able to bring in key events like Gather Round, LIV Golf and the return of the Adelaide 500 is very important.
“It really helps us fill out the calendar across the year.
“We rely on big events to bring large numbers of people to SA at one time, but it’s also about what happens in between, which is just as important.
“Peaks and troughs are something our industry has always had to deal with but it’s becoming steadier now. It’s a fantastic time for our state.”
This was a rollercoaster Alex learned to negotiate when aged just 23, he decided to return to Kingscote after buying into the Kangaroo Island Seaside Inn with his father.
“It was one of the best decisions I ever made. It was very successful and my first step into the accommodation industry.
“One part of that learning experience was getting an appreciation for the barrier that access plays for a location like Kangaroo Island.
“Getting people to the island in an affordable way was a large barrier and I think that probably filters through to Adelaide and the SA market as well.
“We are seeing more flights coming into SA now which is fantastic for our state and our industry. Without quality access, it’s more difficult for people to visit our city and regional attractions.”
What makes Majestic Hotel & Apartments unique is that it is family owned and operated — driven by a commitment to exceptional customer experiences, thoughtful design, and a supportive work environment. Backed by a passionate family, every detail is handled with genuine care and attention across all aspects of the business.
LOOKING AHEAD
Alex is energised by the future of South Australian tourism and the opportunities for growth across the Majestic Hotels & Apartments portfolio.
“South Australia is on the rise,” he said. “There’s a renewed energy across the state from world-class events and government investment to the growing pride of South Australians themselves. It’s giving businesses like ours the confidence to keep investing, to innovate, and to help shape the bright future of South Australia.”
REGIONAL MEETINGS & NETWORKS
Bon Accord Hotel in Mid North (below) and Coopers Alehouse in Yorke Peninsula (right) were the two venues for another successful and well attended AHA|SA Regional Meeting & Network event.
REGIONAL MEETINGS & NETWORKS
A big thank you to everyone who hosted the South East Regional catch up at the Kalangadoo Hotel (below) and South Coast Hills Regional at the Middleton Tavern (right).
Introducing 360Health for Hostplus members
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Turn Up the Volume: Good Music Month is Back!
Pubs and hotels are the lifeblood of live music and this November, South Australia is again celebrating Good Music Month (GMM).
The statewide, open-access live music festival, celebrates the depth and diversity of SA music. From the city’s laneway bars to regional hotel beer gardens, the festival showcases every gig happening across the state throughout November.
The aim is to ‘Keep Music Live’ and cement South Australia as the live music capital of the Southern Hemisphere.
HOW TO GET INVOLVED
Participation is completely free and it’s easy:
1. Visit the Good Music Month portal at eventotron.com.
2. Register your venue and submit your event details online.
3. Access free GMM marketing materials including posters and digital assets to help promote your gig.
BE PART OF THE BUZZ
Venues are encouraged to host or collaborate on special events, such as:
• A Good Music Month Launch Party on Saturday 1 November.
"The aim is to ‘Keep Music Live’ and cement South Australia as the live music capital of the Southern Hemisphere."
• A Closing Party on Sunday 30 November.
• Joint events with local artists, bands, and promoters to bring your community together.
WHY TAKE PART
By registering to host a live music event during Good Music Month, you’ll gain:
• Official recognition as a supporter of live music in South Australia.
• Free exposure through the GMM Gig Guide (digital and print).
• Marketing visibility across the state via social media, EDM, and promotional campaigns.
• Opportunities to attract new audiences.
Optional paid marketing packages are also available for venues that want to take their exposure further and reach even larger audiences.
Winner of best Live Music Venue 2025 - The Gov.
AHA|SA Giving Back to Community Causes
AHA|SA continues to give back to the community by raising much-needed funds for a diverse range worthwhile social causes.
Many of these projects occur behind the scenes with little or no fanfare.
Yet there is no doubt that they are a direct result of the commitment and generosity of AHA|SA members.
Giving back to those in need is a core principle that underpins the industry.
Pubs inevitably lie at the very heart of the community they serve and their generosity is evidence of their determination to help those in need.
Cheers to End of 6 O'Clock Swill
AHA|SA’s philanthropy was on show again in September, when more than 80 people attended the Strathmore Hotel to ‘Raise A Glass’ as well as a significant sum for the Don Dunstan Foundation.
The annual event marks his historic abolition of the 'six o’clock swill' on September 28, 1967.
“It’s become a broader celebration of Don’s legacy of social reform,” said David Washington, Executive Director of the foundation.
The foundation invests in a range of the former Premier’s passions and causes including Aboriginal empowerment, housing and homelessness.
Attorney-General Kyam Maher (pictured above) was publicly announced as Deputy Premier during the
function and addressed the occasion on behalf of Premier Peter Malinauskas who was unable to attend.
AHA|SA CEO Anna Moeller and AHA|SA President David Basheer celebrated the event, along with former Premier and Don Dunstan board member Lynn Arnold, as well as a cross-section of MPs, ministers and senators.
“We owe a big thanks to David Basheer from the Strathmore Hotel and the AHA |SA for sponsoring the event for the second year running,” David said.
“The AHA’s support makes it possible for us to not only celebrate Don in style but raise funds and awareness for our work.”
Next year’s Raise A Glass event will coincide with the centenary of Don Dunstan’s birth.
We’re Undie-niably Proud to Support the FIVEAA Undies Drive
The 5AA Undies Drive is a great example of the AHA|SA’s commitment to doing good.
David Penberthy’s and Will Goodings’ Undies Drive supports the Hutt St Centre and Catherine House Inc, raising funds to provide new underwear for men and women experiencing homelessness in South Australia.
Hutt St Centre aims to end homelessness for anyone who walks through its doors, serves more than 40,000 meals annually and offers social work and support services to nearly 2000 people.
Catherine House provides crisis, longer-term accommodation and support services for women experiencing homelessness in SA.
Clean underwear is something many of us take for granted but for those who have long gone without, it not only improves health but restores comfort and dignity.
In conjunction with the Independent Gaming Corporation (IGC) and its ‘Pubs with Heart’ program which draws on funding from gaming machine monitoring fees, AHA|SA donated $15,000 to the cause.
CEO Anna Moeller announced the donation live on 5AA’s Breakfast Show with David and Will in August.
“We’re very proud to be a part of this,” Anna told listeners.
“It’s a great cause and I think now more than ever, it’s just so important that people get on board.”
David Penberthy was clearly delighted.
“15 grand, that’s extraordinary. That is so good!”
“To you, Anna, and everyone at the AHA, can you please thank all the publicans who’ve chipped in?
“It’s a hell of a lot of money, it’s a huge amount of money and it’s going to make a very big difference to all of the clients who use the Hutt St Centre and Catherine House.”
“Well, I think that lays down the gauntlet to all the other organisations in South Australia now, the AHA have set the pace,” Will added.
Soggy Fries, No Surprise!
Hotels Win Premier’s Praise
Speaking at the Awards night, the Premier, Peter Malinauskas, paid tribute to the many roles played by hotel in South Australia.
“…it is more important than ever at this moment that people go to a venue that you work at and enjoy one another's company. It is social.
“It is healthy. It is constructive. For that I thank you.
“You provide the venues that allow people to engage even in a high cost living environment in a way that is affordable, accessible to families as much as working people.
“But there's one other thing more than that that I want to thank you for. And that is for the fact that increasingly you are becoming the face of a confident, outward looking, mobile, active South Australian economy.
He added: “The people who travel across and
experience what's going on in our state at the moment, they go to venues like yours, whether it be a major event weekend or otherwise, and see you and look you in the eye and get a sense of warmth and generosity and hospitality that our state is becoming increasingly famous for.
“And that puts a light and an energy on our state to the rest of this country and the rest of the world, in some instances, in a way that you should all be proud.
“Your venues are excellent. They are nation leading.
“And tonight we reflect and celebrate the absolute best of that. Congratulations to all the nominees and even bigger congratulations to the award winners.
“But most importantly, thank you to everybody in this room for making your contribution for South Australia just being a slightly happier place than the rest of the country.”
“Your venues are excellent. They are nation leading.”
- South Australian Premier, Peter Malinauskas
Arkaba, Loxton and Mt Lofty Triumph at AHA|SA Hotel Awards
Arkaba Hotel, Loxton Hotel and Mt Lofty House & Estates Triumph at 2025 AHA|SA Hotel Industry Awards for Excellence.
South Australia’s finest hotels and hospitality professionals were celebrated tonight at the 2025 AHA|SA Hotel Industry Awards for Excellence, held at the Adelaide Entertainment Centre before a sell-out audience of 1,000 guests.
For the second consecutive year, the Arkaba Hotel was crowned Best Overall Hotel – Metropolitan. Following its state win in 2024, “The Ark” went on to secure the national title, making it the reigning Best Pub in Australia. The hotel underwent a $12 million renovation in 2023 and now employs more than 150 staff across its accommodation, dining, entertainment, retail and function operations.
Mount Lofty House achieved an extraordinary third consecutive win as Best Overall Hotel –Accommodation Division, recognised for excellence in accommodation, dining, bar, functions, customer service and tourism.
The Loxton Hotel, proudly owned by its local community, was awarded Best Overall Hotel – Country, marking a major victory for the Riverland region.
“From the bar tops to the rooftops and from the bedrooms to the beer gardens, SA’s pubs and hotels are in a class of their own,” said AHA|SA CEO, Anna Moeller.
“Hotels are the heart of our communities – the original social network – and tonight we’ve put the best of the best on a pedestal.”
All South Australian winners now progress to the AHA National Awards, to be held in Queensland on Monday 17 November.
NOTABLE WINNERS
• Arkaba Hotel – four awards in total
• Cremorne Hotel – Best Bistro Casual Dining – Inner Metropolitan for the fourth consecutive year
• Mount Lofty House & Estate (including Sequoia Lodge) – three awards
• Loxton Hotel – two awards
• Stirling Hotel – Deluxe Pub Accommodation and Bar Presentation & Experience – Metropolitan
• Port Lincoln Hotel – WT Spurr AO Award for Tourism & Regional Promotion (second year in a row)
• Adelaide Oval – Hall of Fame status for Meeting & Events Venue (Specialist Division) after four consecutive wins, including one National Award
INDIVIDUAL HONOURS
• Chef of the Year: Brendan Boothroyd – Duxton Pubs Recognised for transforming South Australia’s pub dining scene through innovative and diverse menus across 20+ venues.
• Employee Excellence in Service: Emily Williams –Adelaide Oval Celebrated for creativity, attention to detail, and exceptional customer service.
• Hotel Industry Rising Stars (Joint Winners):
• Chantel Behenna – Duxton Pubs Commended for her leadership and operational excellence at the Old Noarlunga Hotel.
• Miranda Armstrong – McLaren Vale Hotel Recognised as an emerging industry leader driving excellence, mentoring and community engagement.
EVENT DETAILS
The Awards for Excellence were attended by 1,000 guests including the Premier of South Australia, Hon Peter Malinauskas MP, who addressed the audience.
Major industry support came from TABCORP, with Asahi Beverages, Coopers and Lion as major corporate partners, and Hostplus as the event’s major partner.
Full list of winners and judges’ comments available on pages 40–45
SPONSORED BY TABCORP
ARKABA HOTEL
Judges Comments: That’s the second year in a row and an AHA National Award in 2024 in the category of Best Overall Hotel – General Division. In 2023, the Arkaba Hotel underwent its first major renovation in 60 years, aiming to give it a fresh new feel and enhance its functionality for modern needs. Extensive refurbishment across all function areas, entertainment spaces, dining, kitchen, bars, and outdoor areas. The success of the $12million renovation attracts a diverse clientele, in an inviting, modern, spacious environment. And improved efficiencies for their 150 strong staff across the venue. A popular destination which keeps breaking records well into 2025! Proving it is still a very worthy winner of ‘Best Overall Hotel – General Division in 2025’.
ON TAP
ALC/VOL. 4%
SPONSORED BY TABCORP
LOXTON HOTEL
Judges Comments: The Loxton Hotel is a true community hub and regional leader, blending outstanding hospitality with strong local impact. Guests can enjoy all-day dining across multiple outlets, including the acclaimed new Beer Garden, with menus showcasing South Australian produce and global flavours. With exceptional service, innovative food and beverage, and reinvestment of over $100k annually into local clubs, schools, and events, the Loxton Hotel proudly sets the benchmark as ‘Overall Hotel in SA – Country for 2025’.
Your NEW Crush.
MOUNT LOFTY HOUSE
Judges Comments: For the third year in a row, Mount Lofty House has set itself as the ‘Best Overall Hotel SA in the Accommodation Division’ with judges recognising its excellence in all facets of their offering including Accommodation, Dining, Bar, Functions, Customer Service and Tourism to name a few. The Sequoia Lodge development has added the final element to the overall experience of this iconic venue. With South Australia at its core, the venue supports local skills, suppliers, and attractions in a magnificent showcase. Their customer reviews and ongoing patronage agrees, and we encourage you to experience it for yourself. SPONSORED
FULL 2025 WINNER LIST
FULL 2025 WINNER LIST
Watch Video
ACCOUNTANCY SERVICES
• Bentleys SA 8372 7900
• MC Lewan Char tered Accountants1300 622 200
• Perks Accountants & Wealth Advisers 8273 9300
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ATMS
• Banktech 0408 462 321
• Cashzone 1300 305 600
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• Studio Nine Architects 8132 3999
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• BankSA/Westpac 0403 603 018
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• BOC Limited 0424 647 568
• Supagas Adelaide 08 8480 4500
BEVERAGES
• Asahi Beverages 13 BEER (13 2337)
• Australian Liquor Marketers 8405 7744
• Coca-Cola Europacific Partners 13Coke 132653
• Coopers Brewery 8440 1800
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CASH HANDLING / TERMINALS
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ELECTRIC VEHILCLE CHARGING
• RAA Charge 0419 405 235
ENERGY & SOLAR SOLUTIONS
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FIRST AID
• St John 1300 78 5646 FURNISHINGS
• Concept Collections 1300 269 800
GAMING ANALYSIS
• Independant Gaming Analysis 8376 6966
• Winnall & Co 8379 3159
GAMING FLOAT
RECONCILIATIO N
• GBay/Aruze Gaming 0424 700 888
GAMING MACHINE & TECHNOLOGY SERVICES
• Ainsworth Game Technology 0409 171 616
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• Bluize Solutions 0411 174 448
• Coms Systems 0409 283 066
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• IGT 8231 8430
• Independant Gaming Analysis 8376 6966
• Konami Australia Pty Ltd 0409 047 899
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• MAX 8275 9700
GAMBLING LOYALTY TECHNOLOGY
• Qantum Loyalty 0417 125 566
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• Bupa 0417 608 751
HOTEL BROKERS
• Langfords Hotel Brokers 0410 605 224
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• H&L Australia Pty Ltd 1800 778 340
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KITCHEN & BAR EQUIPMENT
• Bunnings Group 0418 559 527
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LEGAL SERVICES
• DMAW Lawyers 8210 2287
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LINEN & UNIFORM SERVICES
• The Banner Crew 8240 0242
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• FIVEAA 8419 1395
• Foxtel 1300 138 898
• Solstice Media 8224 1600
MIGRATION
• A Plus Australia Agency 0435 563 920
• Migration Solutions 8210 9800
MUSIC LICENSING
• One Music 8331 5807
ONHOLD/MESSAGING
• 1800 ON HOLD 8125 9370
PAYROLL & HR RESOURCES
• Perks Accountants & Wealth Advisers 8273 9300
• Tanda 1300 859 117
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POS SYSTEMS
• Bepoz 1300 023 769
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PROPERTY & VALUATIONS
• Knight Frank Valuations & Advisory 8233 5222
RETAIL LIQUOR MARKETING
• Liquor Marketing Group 8416 7575
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• Sullivan Consulting 0407 610 989
SIGNAGE & PROMOTIONAL ITEMS
• The Banner Crew 8240 0242
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MEDIA
• Foxtel 1300 790 182
STAFF TRAINING & RECRUITMENT
• A Plus Australia Agency 0435 563 920
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• St John 1300 78 5646
SUPERANNUATION
• HostPlus 0418 327 607
TEST AND TAG
• Service FM 1300 300 595
WEBSITES
• Boylen 8233 9433
WORKERS COMPENSATION
• EML 08 8127 1368
GAMING CARE
GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.
Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.
Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.
Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.
Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.
Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.
For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.
CORPORATE PARTNERS 2025/26
Light & Wonder
Ainsworth Game Technology
Australian Liquor Marketers Pty
Ltd
Big Screen Video
Boylen
Bunzl
Cookers
DMAW Lawyers
Empire Liquor
Foxtel
IGT Australia
Konami Australia Pty Ltd
1800 ON HOLD
A Plus Agency
Adelaide Institute of Hospitality
AED Authority
Banktech
Bentleys SA
BK Electronics
Bluize Solutions
BOC Limited
Bunnings Group
Campari Group
ASSOCIATE
Cardtronics
Class A Energy Solutions
Concept Collections
Eckermann Lawyers
Energy Alliance
Gbay
Globe Importers
InDaily
Independant Gaming Analysis
Invicium
Knight Frank Valuations & Advisory SA
Liquor Marketing Group
Qantum Loyalty
One Music
Novatech Creative Event Technology
Stoddart Food Equipment
Langford’s Hotel Brokers
Macro Group
McGees Property Hotel Brokers
MC Lewan Chartered Accountants
Mr Wet Wall
Next Payments
Oatley Fine Wine Merchants
Options Craft Liquor Merchants
Perks Accountants & Wealth Advisers
Rockfort Global
Alliance College
Art Images Gallery
Bupa
COMS Systems
Sullivan Consulting
Tanda
Thomas Foods
Ryan & Co Solicitors
Salute Better Solutions
Sazerac
Service FM
St John
Supagas
The Banner Crew
Trans Tasman Energy Group
Wallmans Lawyers
Wild Zebra Promotions
Yumbah Aquaculture
Migration Solutions
RAA
Studio Nine Architects
Winnall & Co
CONTACT
OFFICE
Level 4, 60 Hindmarsh Square, Adelaide SA 5000
Postal
PO Box 3092, Rundle Mall SA 5000
P (08) 8232 4525
P 1800 814 525 Toll Free
F (08) 8232 4979
E information@ahasa.asn.au
W www.ahasa.asn.au
DAVID BASHEER President
MATTHEW BINNS Vice President
LUKE DONALDSON Deputy Vice President
ANDREW BULLOCK
DANIEL CASSIN
SIMONE DOUGLAS
JASON FAHEY
TRENT FAHEY
ROB MITCHELL
ELISE FASSINA
JAMES FRANZON
TONY FRANZON
JOHN GIANNITTO
TOM HANNAH
GUY MATTHEWS
KAREN MILESI
ANDREW PLUSH
ROB RANKINE
MARGY RAYMOND
DARREN STEELE
ANNA MOELLER CEO
OWEN WEBB Deputy CEO
ALISA WENZEL Manager – Finance and Administration
NATARSHA STEVENSON Manager – Policy & Industry Affairs
SARAH LEGOE Senior Advisor – Workplace Relations, Liquor Licensing & Gaming
SCOTT VAUGHAN Manager – Membership & Business Services
LUCY RANDALL Manager – Events & Partnerships
LIZ TURLEY Training Coordinator
BEN PATTEN, Manager – Accommodation, Tourism and Strategy
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.
MADELAINE RASCHELLA Design Director
