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SETTING THE 2025 ELECTION AGENDA
From the President
DAVID BASHEER
The following is the speech I gave to political leaders, key stakeholders and State and Federal decision makers at the annual AHA|SA President’s Lunch.
Walking into a pub offers political leaders an instant pulse of their electorate - no focus groups, no polling required.
So with the State election a mere 109 days away, I wish to address the issues confronting our 590 member venues - spread across all 47 electorates – and the 27,653 South Australians we employ.
For 154 years, the AHA has been offering sage advice to our elected representatives.
Today I will continue that timehonoured tradition because – together – we have grown an industry that contributes to Gross State Product $5.6 Billion and pays in rates and taxes a staggering $755 million annually.
CRIME AND ANTI - SOCIAL BEHAVIOUR
As an industry, we do have much to be thankful for.
But crime and anti-social behaviour is having a devastating impact on our members - and on our staff.
No longer can it be dismissed as a growing concern. We are living with this right now.
You will have seen confronting footage on the news. Heard it discussed on talkback radio.
Quite possibly, you have observed it on our streets.
The situation hasn’t suddenly occurred overnight.
It has deteriorated over a generation
While we respect the role of the courts, softer sentencing has raised understandable questions within the community.
What matters now is acknowledging the problem and working together, setting politics aside to fix it.
Hotels, along with the broader community, are looking to Parliament to put the guardrails back in place.
Hoteliers throughout the State find themselves being asked to do a disproportionate amount of the
heavy lifting in crime prevention.
Liquor restrictions have been imposed upon four regional areas and the Adelaide CBD.
Despite these measures being costly and difficult to manage, licensees have been highly cooperative.
The AHA supports these initiatives as circuit breakers - not as long term policy defaults!
There is overwhelming evidence these restrictions merely shift the problem.
For example, the Adelaide CBD liquor restrictions have pushed this unsavoury behaviour into the suburbs where your families live.
Our suburban pubs, especially those on major public transport routes, are now being targeted by individuals and gangs.
These people are organised. And they are dangerous.
Someone pinching the odd six pack is annoying, but the real issue is these well-known repeat offenders who:
“The consequence for an offender who assaulted multiple staff, issued death threats, and trashed a pub? He was granted a suspended sentence.”
• Threaten staff with violence
• Damage property
• Steal from us
(At this point, we played CCTV showing some of the dangerous situations our members and staff are experiencing. From where I stood on the stage, I could see that many of the people in the room had not fully understood the gravity of the situation until this confronting vision was played.)
These people act with scant regard for any consequences because too often, there aren’t any.
It is costly for publicans - and profoundly traumatic for staff.
These recidivist offendersorganised groups using intimidation
and violence - must be stopped.
We offer no criticism to SAPOL, which deploys its resources in the best possible manner and maintains regular dialogue.
Ahead of the election, we are seeking three policy changes.
Most critically, this repeated criminal activity deserves to be met with mandatory jail terms.
From our perspective behind the bar and bottle-shop counter, the status quo has failed.
We are tired of being targeted by the same criminals.
Frustration boiled over for one publican, who saw three of his staff assaulted and a property damage bill of $80,000.
The assailant entered the hotel using a Kung Fu style kick and screamed: “There is going to be violence” and “You are ALL going to die here today.”
Place yourself in the shoes of the staff who have just been told: “You are ALL going to die here today.”
The consequence for an offender who assaulted multiple staff, issued death threats, and trashed a pub?
He was granted a suspended sentence after the judge concluded he was a good person who just did a stupid thing because he had drunk too much.
The aggrieved member - I won’t name him but for context his initials were PH, Arkaba, Fullarton - wrote
to The Advertiser declaring:
“The hotel and the wider public have been let down by the justice system that appears to prioritise the offender’s comfort over the victim’s wellbeing.”
Hear, hear!
Secondly, hotel owners are pouring vast sums of money into protecting innocent workers and the public.
We are seeking Government to co-partner with our members with dollar-for-dollar funding, up to $20,000 for security provisions and professional staff training in conflict.
Finally, there must be - must be - a stronger intent to fix the issue with a focus on the victim, ensuring people can feel safe at work.
Substituting activity for achievement doesn’t cut it anymore.
Another committee talkfest in meeting room 3C just increases coffee consumption.
Convening those committees at, say, 9pm in city and regional hot
spots will trigger a stronger intentand real solutions that allow us to win back the streets.
SKILLS AND LABOUR SHORTAGES
Hotels continue to struggle with a severe shortage of skilled labour, particularly chefs.
The pipeline of local chefs in training has slowed to a trickle
And migration options are beset by unnecessary limitations.
Our labour-intensive industry is too often seen as providing jobs, rather than launching careers.
Hotels stand on the reputation of their food: innovation and creativity for some; consistency and value for others.
Jobs & Skills Australia forecasts chef numbers need to increase by 8% within three years and by 15% in 2034.
This is actually higher than the often-cited demand for electricians.
“Jobs & Skills Australia forecasts chef numbers need to increase by 8% within three years and by 15% in 2034. This is actually higher than the often-cited demand for electricians.”
But current policy settings have resulted in the number of apprentice chefs in training actually falling last year by 5.4%.
Whilst these policy settings largely fall at the feet of the Feds, our State cannot shrug its shoulders and kick the can to Canberra.
Apprentice completion rates for chefs sits at a miserable 47%.
We do understand why Governments like to prioritise housing over hamburgers. But we too deserve meaningful attention.
An effective election policy must address the two primary barriers to growing apprentice-chef numbers:
• the unsustainable cost to the employer in the first year
• the high rate of apprentices drifting away to other employment options.
A new apprentice knows little about kitchen operations. Maybe they have watched Masterchef.
Their productivity is low, supervisory
“This is the new
South Australian events landscape.
Bold! Ambitious! Prepared to lead!"
costs high - and that is when much of the paid training occurs.
We are requesting a $10,000 employer payment – spread over four years - for each new apprentice an employer takes on.
The AHA is also asking Government to match that figure, putting milestone payments into the pocket of each new apprentice.
This structured approach encourages businesses and apprentices to commit to long-term training and creates an attractive career path to safeguard this State’s fabulous food culture.
I have long advocated for reducing the length of the four-year apprenticeship, which we know is a major retention barrier for today’s Gen Zeds.
The “serve your time mentality” of our grandparents’ era does not suit 17-year-old Carl and Thalia, Trent and Chloe.
For years, the AHA’s push to cut redundant training modules went unanswered.
Thankfully, that may be changing and I commend Skills Commissioner Cam Baker for tackling this issue.
MIGRATION
The AHA refuses to join the hysteria around Australia’s migration numbers.
We simply need enough people to fill hospitality roles our local workforce can’t meet.
Yet migration is slowing, whilst valued, existing staff are being sent home the moment their visas lapse.
Given the shortage of chefs and the extraordinary diversity of international cuisines Australians
enjoy, migration for chefs remains essential.
Let me tell you, the complexity and costs of navigating the migration system is red tape at its dystopian worst.
The system appears designed to drain employers’ patience - and bank accounts - with each application.
Local politicians - particularly those on the conservative side of politics - must protect South Australian interests and tell their Federal colleagues not every migration setting needs to target Parramatta or Footscray.
Mt Gambier and Port Lincoln also count!
Because when we triumphantly fill our hotels for Gather Round, who is going to wait on your table and clean the rooms?
One part of the answer is international students.
Premier-thank you for resisting any Federal push to unreasonably cap South Australia’s overseas student intake.
At this election, we welcome plans to strengthen the workforce needed for future hospitality growth.
RED TAPE
Red tape - we are strangled by it.
The sheer weight of more than 100 compliance tasks hoteliers must adhere to just to open their doors is a heck of a burden to place on Tony and Lynette, the hard working owners of the family-run Keith Hotel.
The cumulative effect is enormous. It’s become a full-time position. Like most, Tony and Lynette can’t justify another salary on the payroll. Hoteliers say they now spend
more time on paperwork than on customers.
When compliance becomes harder than hospitality, something is terribly wrong.
So here is a simple election platform that will have hotel operators queuing up to vote for you: make it easier for us to do the right thing.
Our three-point plan for red tape reduction includes
A single digital hospitality portal:
• one login
• one dashboard
• one place to:
• apply for licences
• upload documents
• book inspections
• and receive reminders.
If business owners can lodge their BAS, superannuation and payroll with streamlined government tools, surely we too can streamline hospitality compliance.
Secondly, faster approval timeframes with transparent service standards.
In a competitive market, agility matters. The ability to quickly commence a renovation or activate a seasonal outdoor space can be the difference between extra revenue and that missed opportunity.
Finally, please introduce a “tell us only once” principle. If the government already holds information about a business, that information should flow automatically across agencies. No re-entering, no re-uploading, no new passwords to forget.
LOCAL GOVERNMENT
Local Government are seldom far removed from red tape inflexibility.
The City of Holdfast has excelled. Last month/ a customer ordered a pizza to meet their coeliac requirements.
A staff member accidentally prepared it with the wrong topping. The venue quickly recognised the mistake and replaced the meal.
Despite being an isolated error by one single staff member, last weekin a classic bureaucratic overaction - Council demanded that every staff member at the venue handling or delivering food must complete a food allergy course by December 24. You know, the quiet Christmas period…
Then we had two North Adelaide pubs seeking to add vitality to major events, only to encounter the Adelaide City Council standing steadfastly in their way.
One venue wanted to use part of their carpark for an extended licensed area during the five days of the upcoming Ashes Test.
Council agreed to four, but for the fifth day required 21 days public notice. And, on the strength of one single objection, their application would need to be approved at the next Council meeting - scheduled of course after the conclusion of the match.
Another sought to capitalise on the Crows making the finals, a scenario classified as highly improbable by historical metrics.
“We
They applied to use a section of an adjacent laneway for a pre-game festival.
Council responded that any application required three to six months’ notice.
Apparently, the AFL wasn’t overly enthusiastic about meeting Council’s demand for three to six months’ notice on which teams will be playing finals and where.
Agility matters!
MEASURED REGULATORY ENVIRONMENT
Business thrives on certainty.
I commend this Government for providing clarity and avoiding regulatory uncertainty.
It’s prompted a powerful Sydney property agent to advise clients: “The best market to invest in hotels around the country is South Australia.”
It is in the area of gaming where regulatory uncertainty is most likely to emerge.
NSW, Victoria and Tasmanian hoteliers have lived with this for too long.
South Australia pays the highest rate of gaming tax in Australia and one of the highest in the world.
Importantly, we also lead the nation in harm minimisation.
Any gaming regulation must recognise that comparable taxation and harm-minimisation measures are sorely lacking in the alternate to bricks and mortar gaming - the online space.
The customer protection package in South Australian pubs is extensive.
It includes automated risk monitoring which alerts staff to gamblers potentially betting beyond their means, strong exclusion options, and a range of maximum bet and cash access restrictions.
Beyond that, the AHA’s self-funded early intervention agency, Gaming Care, has taken staff training and harm minimisation measures to be a nation-leading model.
And no other harm minimisation tool - no other - has been as effective as Facial Recognition.
Anna Moeller has met Government officials from every state, all eager to understand this technology that has been so impactful in promoting safer gambling practices.
Nevertheless, not everyone believes proven technology like facial recognition is of value.
The Alliance for Gambling Reform’s Chief Advocate Reverand Tim Costello has labelled this technology as a “crock”.
A crock…
He goes on to say: “Trusting pubs and clubs with facial recognition and the data to self-exclude or intervene is like putting Dracula in charge of the blood bank.”
Really?
When Reverend Costello dogmatically claims publicans can not be trusted, have no doubt he is talking about the publican sitting at your table today.
The same publicans that employ 27,635 South Australians and always accept the call from good causes to contribute $10m to charity and community groups in our State every year.
Reverand Costello has done much good for marginalised people.
That does not give him carte blanche to misrepresent the facts.
“No other harm minimisation tool has been as effective as Facial Recognition.”
Nor does it give him permission to demonise decent publicans like Greg Fahey, Anna Hurley, Karen Milesi and Peter Brien in such a contemptuous manner.
We have a clear choice: adopt the Tim Costello model of uncertainty, or uphold the Government’s current objective of stability, which encourages investment and protects local jobs.
TOURISM & EVENTS
Tourism tells our story to the world. And there is one simple measure of a successful tourism investment: does it fill hotel rooms?
When the answer is “yes”, that means new money flowing into our State, with visitors filling restaurants, taxis, retail shops, attractions and more.
A pre-election injection into winter marketing - tourism’s Achilles heel
- would deliver immediate returns. A key target should be business tourism, because conference delegates spend $1,165 per day - almost triple the $400 for leisure travellers.
Nor can blockbuster events be overlooked.
The British & Irish Lions Rugby match in July completely transformed tourism’s quietest month.
COP 31
Adelaide’s bid for COP was ambitious. That ambition is a strength - the same strength that delivered Gather Round and LIV, and kept the Supercars on our streets.
Being a bid city has lifted Adelaide’s global reputation as a credible host for major conferences, with Business Events Adelaide reporting
a marked increase in international enquiries in recent weeks.
This is the new South Australian events landscape.
Bold! Ambitious! Prepared to lead!
ACKNOWLEDGEMENTS
The AHA acknowledges the long service of retiring politicians and thank them for the respect and support they have shown the AHA and our members. We wish you all the best for your next chapter.
Earlier this year, Dr Tim Cooper called last drinks on his full time association with Coopers Brewery. It was my privilege last month in Melbourne to present Tim the AHA’s highest National recognition, the Peter Burnett medal which is awarded to an individual who has served our industry with distinction in advocacy, operational and philanthropic work.
“A great time to enjoy a beer, a bite or a bed in one of our fabulous member hotels!”
Congratulations to all our winners at the State Awards for excellence, particularly our major category winners, Arkaba Hotel, Loxton Hotel and Mt Lofty House.
The National Awards were a night of triumph for our members, winning eight awards, capped by the Arkaba and Loxton being named Australia’s best Metropolitan and Regional Hotels.
Further evidence South Australian hotels lead the nation in service standards, in innovation and in design.
Congratulations to Leah Foster from the Palmer Hotel Group and the late and legendary Molly Meegan on being inducted into our Women in Hotels Hall of Fame. A record 240 people attended this year’s conference, demonstrating the
massive role women continue to play in our hotels.
Another one of those women is our CEO Anna Moeller. Anna navigates her way around the corridors of power in this town with ease and with the support of her fabulous team, represents our members in the best possible manner.
On behalf of our membership, thank you to the AHA State Council - industry leaders all. Particular thanks to office bearers Matt Binns, Luke Donaldson and Sam McInnes along with our Executive Council members for your support and counsel during the year.
We do sincerely thank our corporate partners. You are at the heart of our $1 billion-a-year supply chain and an integral part of the AHA family.
MERRY XMAS!
Ladies and Gentlemen, thank you for the honour of your attendance today.
We wish you and your families a safe and happy Christmas season. A great time to enjoy a beer, a bite or a bed in one of our fabulous member hotels!
At our pre-election lunch, we invite the leaders of both major parties to address us. We are most fortunate both leaders understand our industry and are instinctively pub friendly.
David Basheer, AHA|SA President
Digital Content Manager A Timely Appointment
NEW FIGURES HIGHLIGHT THE RIPPLE EFFECT OF SA HOTELS
From the CEO
ANNA MOELLER
We often argue that the value of the South Australian hotel industry is immense - but how do you quantify that?
As you’ll read in this issue, we’ve done just that, with a new survey into the Economic Contribution of The Hotel Industry in South Australia.
The latest facts speak for themselves:
• 27,635 direct jobs
• $755 million paid in taxes, rates, levies and fees
• $1.022 billion in purchases.
Yet as impressive as they are, those figures are just one part of the “value story” of our establishments.
As we learned during Covid when members went deep into debt to keep paying staff because they were like family, our people are more than just dots on an employment chart. We give first jobs to young people. Offer flexible hours for busy parents. Create career paths for hospitality professionals. We offer opportunities for men and women alike, and for migrants seeking a better life.
Together, our members and their dedicated staff create a tremendous ripple effect through the SA economy and the SA community.
Every meal we serve keeps South Australian farmers,
butchers, bakers, tradies etc in business. When we pour a drink, we are ensuring the prosperity of brewers, distillers and winemakers, both local and international.
In the city, it’s not so easy to see this ripple effect. Venture into the country and that quickly changes. Not only is a town’s pub the main employer, the local footy and netball clubs can’t survive without support from their “local”. When a guest checks in for the night, it’s more than just a mattress they’ve come for. Chances are they have used the pub as a hub from which to visit a local winery or attraction. They’ve filled up with petrol or charged their EV. Bought lunch along the way.
As banks shut down in regional towns, the pubs remain resilient. Many take out loans from the departing bank so they can stay local!
And when they upgrade, not only are they restoring an irreplaceable heritage building, they are reinvesting in the social life of South Australia.
In both city and country, our members are paying the taxes that fund our nurses, police and firies.
So, while we’re in the hospitality industry, that makes us an essential service, too.
And when it comes to many struggling clubs and charities, they’d tell you we’re actually an emergency service!
“In both city and country, our members are paying the taxes that fund our nurses, police and firies.”
We should never underestimate the value of SA’s accommodation offering. With tourism and major events growing, we welcomed 8.3 million overnight visitors in FY25… an awesome achievement.
Drill down into the numbers, look behind every figure and you will find a face. Thousands of faces! Families, farmers and small business that stay strong because hotels stay open.
These flow-on jobs aren’t abstract. They’re the livelihoods of real people.
That is the true value of the hotel industry. And that is why it matters - to all of us.
CONGRATULATIONS
On behalf of all members, I would also like to congratulate our State President, David Basheer, on his appointment as the President of the National AHA.
When he spoke at his first major event in midNovember, David said he was “grateful for the trust my colleagues have placed in me in my new role as National President.
“Our pubs are always at the heart of their community and major local employers.
“To serve the people who make that possible is a privilege I don’t take lightly.”
With State and Federal elections on the radar, we can all take confidence from knowing our industry is in good hands – and that South Australia’s voice will be heard on the national stage.
Anna Moeller, AHA|SA CEO
Economic Contribution of The Hotel Industry in South Australia
NEW REPORT REVEALS HOTELS DELIVER A $5.56 BILLION BOOST TO SA
South Australia’s hotel industry has been confirmed as one of the State’s most powerful economic and employment engines, according to new research.
“The Economic Contribution of the Hotel Industry in South Australia 2024” report shows the sector now contributes $5.56 billion to Gross State Product - a 38% increase since the last major study conducted by the South Australian Centre for Economic Studies (SACES) in 2016.
The industry also supports 48,599 jobs - including 27,635 direct positions - across metropolitan and regional venues.
Despite the growth since the first study was completed, the report notes “the industry, including the accommodation sector, remains in recovery mode from the diverse and largely negative impact of COVID-19”.
Australian Hotels Association SA (AHA|SA) CEO, Anna Moeller, said
the findings showed the resilience of the sector.
“Despite our hotels being shut down during Covid, they have shown strong growth,” she said.
“What the study reminds us is that our hotels are major employers, major investors and major contributors to the life of this State. They are essential to the visitor economy. And especially in regional areas, they are the heart of community life.”
KEY FINDINGS INCLUDE :
• $5.56 billion GSP contribution
• 48,599 jobs supported across the State
• $942 million in wages paid in the past year
• $1.022 billion in local purchases of food, beverages and supplies
• $755 million paid in taxes, fees and charges
• $884 million in capital investment over the past five years
The report highlights strong growth in accommodation revenue,
reflecting new hotel developments across Adelaide.
The report also states: “The hotel industry is a highly competitive industry. The industry is subject to competitive forces, including changes in consumer preferences and lifestyles, competition from new entrants, the expansion of packaged liquor sales outlets, advances in technologies and trends in tourism and accommodation.”
AHA|SA President, David Basheer, said the findings underline the importance of a strong hotel sector.
“The report reinforces our argument that hotels are crucial to SA’s tourism offering, and to the vibrancy of regional communities, where the local pub is often the major employer and social hub.”
“The figures are more evidence that when governments support hotels, they create jobs.
“But currently we are grappling with a severe shortage of skilled labour, particularly chefs. We need changes to government policy on training and immigration if we are to meet growth forecasts and look after the visitors that are flocking to South Australia.”
ABOUT THE REPORT:
The single research question in 2016 was repeated in 2024: “To quantify ‘the value’ of the Hotel Industry in all its forms in South Australia.”
The report was prepared for the AHA|SA by:
• Associate Professor Michael O'Neil, Honorary Research Fellow | South Australian Centre For Economic Studies The University Of Adelaide
• Dr Tania Dey Manager, Advisory Economics, BDO South Australia
It draws on survey data from more than 600 venues, combined with public data and economic modelling.
2016 REPORT FINDINGS 2024 REPORT FINDINGS
Employment
• There were 26,250 persons employed in the South Australian hotel industry in 2015
• Employment in metropolitan venues totalled 15,750 persons (60 per cent) and non-metropolitan 10,500 (40 per cent)
• Solely in the hotel (“the local pub”) sector 24 per cent were permanent full-time or part-time employees and 75 per cent were casual
• Add in venues that principally offer accommodation then 39 per cent were permanent full-time or parttime employees, 61 per cent were casuals
• Average per venue employment in the hotel sector was 37 employees in metropolitan hotels, 31 in nonmetropolitan and 33.2 overall
• 27,635 persons employed in 2024 (up 5.3%)
• Employment in metropolitan venues totalled 17,126 (62 per cent) and non-metropolitan 10,509 (38 per cent)
• Full-time 22.9%, part-time 2.3%, casual 74.7% in 2024
• Casual 69% (up 9%), FT unchanged in 2024
• Average 36 persons; 40.5 incl. accommodation in 2024
Income and expenses
• Total income was $3.63 billion, 46 per cent from the sale of liquor, 14 per cent accommodation, 17 per cent gaming revenue and 19 per cent from meals and food sales
• The hotel industry paid $958 million in wages and allowances
• Purchases by the hotel industry were $1.23 billion, principally for liquor and beverages and foodstuffs for meals
• The hotel industry paid $710 million in operating overheads
• Output/Revenue $3.844b in 2024 (up 14%)
• $942m wages in 2024 (down 1.7%)
• $1.022b purchases in 2024 (down 17%)
• $770m overheads in 2024 (up 8.5%)
Tax, capital expenditures and profits
• Taxes, levy, rates and fees payments totalled $445 million
• In the past five years South Australian hotels reported $664 million in capital expenditure, $503m (76 per cent) on venues in the metropolitan area and $161 million (24 per cent) on non-metropolitan venues
• $755m taxes in 2024 (up 69.7%)
• In the past five years South Australian hotels reported $884 million in capital expenditure, $599m (68 per cent) on venues in the metropolitan area and $285 million (32 per cent) on non-metropolitan venues
Broader economic impacts (I-O analysis)
Direct impacts of the hotel sector
• Directly generated $1,468 million Gross State Product
• Directly employed 16,465 on a full-time equivalent basis
• 2,090m direct GSP in 2024 (up 42%)
• 27,635 direct jobs (up 68%)
Flow-on production impacts and consumption impacts
• The combined direct, production and household spending impacts of the hotel sector are estimated at $4,025 million in Gross State Product and 33,120 full-time equivalent positions
• Total tax gambling liability in 2014/15 was $258.6 million which is equivalent to 5.9 per cent of total South Australian state government revenue for 2014/15
• $5,560m GSP total; 48,599 jobs in 2024
• $399.4m hotels gaming tax in 2024
Hotels Rally to Raise $14k for Women in Crisis
Over 150 hotel members, corporate partners and special guests – including Minister Andrea Michaels MP and Equal Opportunities Commissioner Jodeen Carney – attended the annual Women in Hotels End of Year Event at the Kent Town Hotel.
More than $14,095 was raised this year - $8,095 from attendees at the function, with another $6,000 contributed by the IGC through Pubs with Heart.
These funds help women and children placed in emergency housing across South Australia, providing comfort and dignity during challenging times. Attendees also donated a huge collection of essential items for Junction Australia.
“It is a cause that is very close the hearts of the hoteliers and corporate partners who attend and support the network,” said AHA|SA CEO, Anna Moeller.
“The funds are used to purchase new homemaker items including towels, cooking equipment and essentials that provide dignity to those in vulnerable positions.
“This is particularly relevant with the recent release of the domestic violence enquiry and recommendations.”
A heartfelt thank you to everyone who attended, donated and continues to support this important network and its community impact.”
JUMP AHEAD: AHA|SA Lunch Fires
Starter’s Gun For State Election
The Premier, Peter Malinauskas, and Leader of the Opposition, Vincent Tarzia, were invited to speak at the 2025 President’s Christmas Lunch in December, in the lead up to next year’s State election.
They joined hundreds of people who have an influence on the future of the hotel industry in South Australia at the Adelaide Convention Centre.
To read a full report and see who attended, click here to JUMP AHEAD in the magazine.
SA Hotels Take Centre Stage at AHA National Awards
South Australian hotels once again showed they rank among the best in the nation, taking out multiple honours at the prestigious AHA National Awards for Excellence - held at the RACV Royal Pines Resort on the Gold Coast.
Three highlights were:
• Overall Hotel of the Year - Regional: Loxton Hotel, Loxton, South Australia
• Overall Hotel of the Year - Metropolitan: Arkaba Hotel, Fullarton, South Australia
• Chef of the Year - General: Brendan Boothroyd –Duxton Pubs, Adelaide, South Australia
All three will be featured in the next issue of Hotel SA in the New Year.
Speaking in his capacity as AHA National President, David Basheer said the awards highlight the role hotels play at the centre of community life.
“Hotels are more than venues — they are the beating hearts of their communities,” he said.
“From the smallest regional pub to the largest city property, our hotels bring people together in good times and tough times.
“The winners show why Australian hospitality is the benchmark: welcoming, hardworking and deeply community-minded venues.”
More than 600 industry leaders and VIP guests came together to recognise the venues and individuals who embody the true spirit of Australian hospitality - creating safe, welcoming spaces for locals and visitors to celebrate milestones, share stories and support one another.
2025 MAJOR AWARD WINNERS
• Overall Hotel of the Year - Remote: Lockington Community Hotel, Lockington, Victoria
• Overall Hotel of the Year - Regional: Loxton Hotel, Loxton, South Australia
• Overall Hotel of the Year - Metropolitan: Arkaba Hotel, Fullarton, South Australia
• Overall Hotel of the Year - Accommodation Division: The Ritz-Carlton Melbourne , Melbourne, Victoria
• Best Hotel Group Operator: JBS Hospitality
SPECIAL INDUSTRY HONOURS
• Johnnie Walker Hall of Fame: Paul O'Brien – Red Rock Leisure
2025 Full Category Winners
OUTSTANDING INDIVIDUAL ACHIEVEMENTS
• Hotel Industry Rising Star - Accommodation Division: Sade Vasquez – Sofitel Sydney Darling Harbour, Sydney, New South Wales
• Hotel Industry Rising Star - General Division: Matthew Bomford – St Albi, Moonah, Tasmania
• Chef of the Year - General: Brendan Boothroyd – Duxton Pubs, Adelaide, South Australia
• Chef of the Year - Accommodation: Pawan Dutta
– The Royce, Melbourne, Victoria
• Employee Excellence in Service - General Division: Morgan Gall – Sawyers Arms Tavern, Newtown, Victoria
• Employee Excellence in Service - Accommodation Division – Commercial & Guest Experiences: Montana Daly – W Sydney, Sydney, New South Wales
• Employee Excellence in Service - Accommodation Division – Leadership & Culture – Jennifer Brown, InterContinental Sydney, Sydney, New South Wales
• Employee Excellence in Service - Accommodation Division – Operations & Support Services: Louise Nicdao – Batman's Hill on Collins, Melbourne, Victoria
• Front of House Employee of the Year - General Division: Soumi Tannous – Bar Beirut, Canberra, Australian Capital Territory
• Front of House Employee of the YearAccommodation Division: Duncan Morrison – Sheraton Grand Sydney Hyde Park, Sydney, New South Wales
FOOD, BEVERAGE & DINING EXCELLENCE
• Best Hotel Bar - Accommodation Division: McRae Bar – Capella Sydney, Sydney, New South Wales
• Best Restaurant - Accommodation Division (Deluxe): Oncore by Clare Smyth – Crown Towers Sydney, Barangaroo, New South Wales
• Best Restaurant - Accommodation Division (Mid-Range - Superior): Yamagen – QT Gold Coast, Surfers Paradise, Queensland
Arkaba Hotel.
• Best Bistro - Regional: Froth Craft Bunbrewery, Bunbury, Western Australia
• Best Bistro - Metropolitan: The Prince, Kirrawee, New South Wales
• Best Bar Presentation & Service - Regional: Loxton Hotel, Loxton, South Australia
• Best Bar Presentation & Service - Metropolitan: Belgian Beer Cafe Melbourne, Southbank, Victoria
• Best Family Dining: The Doonan, Doonan, Queensland
• Best Restaurant - Regional: Penobscot Restaurant – Watervale Hotel, Watervale, South Australia
• Best Restaurant - Metropolitan: St Andrews Hotel – Fitzroy, Victoria
• Draught Beer Quality Award - Metropolitan: Bridie O'Reilly's, South Yarra, Victoria
• Draught Beer Quality Award - Regional: Nyngan Hotel, Nyngan, NSW
ACCOMMODATION EXCELLENCE
• Best Mid-Range Accommodation: PARKROYAL Parramatta, Parramatta, New South Wales
• Best Superior Accommodation: Oval Hotel, North Adelaide, South Australia
• Best Deluxe Accommodation: The Ritz-Carlton Melbourne, Melbourne, Victoria
• Best Luxury Accommodation: Saffire Freycinet, Coles Bay, Tasmania
• Best Lifestyle/Resort Style Accommodation: Mitchelton Hotel, Nagambie, Victoria
• Best Hotel Accommodation - General Division: Hotel Sorrento, Sorrento, Victoria
• Best Suite/Apartment Hotel: The Langham, Gold Coast, Surfers Paradise, Queensland
INVESTMENT, INNOVATION, SUSTAINABILITY & MARKETING
• Best Redeveloped Hotel - General Division: The Oxford Bathurst, Bathurst, New South Wales
• Best Redeveloped Hotel - Accommodation Division: Song Hotel Sydney, Sydney, New South Wales
• Excellence in Innovation, Sustainability and Energy Efficiency Practice: Iron Creek Bay Estate, Sorell, Tasmania
• Best Marketed Hotel - Accommodation Division: Novotel, Mercure & Ibis Darwin Airport, Eaton, Northern Territory
• Best Marketed Hotel - General Division: Shoreline Hotel, Howrah, Tasmania
Loxton Hotel.
COMMUNITY, TRAINING & ACCESSIBILITY
• Outstanding Community Service and Achievement: Coogee Bay Hotel, Coogee, New South Wales
• Outstanding Achievement in Training: Paradox Sydney, Seven Hills, New South Wales
• All Abilities Hotel - Accommodation Division: MACq01, Hobart, Tasmania
• All Abilities Hotel - General Division: The Plough Inn, Launceston, Tasmania
ENTERTAINMENT, TOURISM & FACILITIES
• Best Entertainment Venue: Arkaba Hotel, Fullarton, South Australia
• Best Sporting Entertainment Venue: Burleigh Town Hotel, Burleigh, Queensland
• Best Tourism Initiative: Sandstone Point Holiday Resort, Sandstone Point, Queensland
• Best Outdoor/Non-Enclosed Facility: American Hotel Echuca, Echuca, Victoria
• Best Meeting and Events Venue: Sheraton Grand Mirage Resort Port Douglas, Port Douglas, Queensland
• Best Retail Liquor Outlet: Eatons Hill Hotel, Eatons Hill, Queensland
GAMING, TAB & WAGERING
• Best Gaming Venue Regional: Beach House Hotel, Scarness, Queensland
• Best Gaming Venue Metropolitan: Mail Exchange Hotel, Melbourne, Victoria
• Best TAB Licensed Venue: Cremorne Hotel, Unley, South Australia
Oval Hotel.
Loxton Hotel. Watervale Hotel.
THE
ARK ALSO TOPS LIQUOR INDUSTRY AWARDS
The Arkaba Hotel was also crowned Best Hotel in Australia at the 2025 ALIA (Australian Liquor Industry Awards) announced in Sydney. The win is further national recognition for the Hurley Hotel Group following the Akaba’s recent success as Best Overall Hotel – Metropolitan at both the 2025 AHA|SA Awards for Excellence and the 2024 AHA National Awards.
Cremorne Hotel.
ibis Leads AHA|SA Members at Tourism Awards
AHA|SA members were again prominent at the SA Tourism Awards, held in November.
In particular, ibis Adelaide (3-3.5 Star Accommodation) was inducted into the Awards Hall of Fame, an honour awarded to businesses for winning gold in their respective categories for three consecutive years: The awards recognise business excellence and outstanding achievement in the state’s tourism industry.
Winners from Categories 1 to 26 go on to the Australian Tourism Awards, to be held next March in Fremantle, WA.
BUSINESS EVENT VENUES
• Adelaide Convention Centre Supported by Adelaide Airport
Located in Adelaide’s vibrant riverbank precinct, Adelaide Convention Centre is a world-class venue exemplifying innovation, flexibility, inclusivity and
sustainability. Spanning 20,000 square metres across three seamlessly integrated buildings, it offers cuttingedge facilities and adaptable spaces for events of all sizes.
ibis Adelaide.
Adelaide Convention Centre.
• Silver – Adelaide Oval Functions and Events
• Bronze – Events at SkyCity
3 - 3.5 STAR ACCOMMODATION
• ibis Adelaide – Hall of Fame
Supported by the International College of Hotel Management
Centrally located, the ibis Adelaide is the ideal location for the savvy traveller, where you can experience the vibrancy of Adelaide’s CBD.
This is the third consecutive year ibis Adelaide has won this category. They have now entered the South Australian Tourism Awards Hall of Fame!
4 - 4.5 STAR DELUXE ACCOMMODATION
• Oval Hotel
Supported by Accommodation Australia SA –a division of AHA|SA
Oval Hotel is Australia’s first stadium hotel and a completely unique accommodation experience. The Oval Hotel experience is characterised by exceptional local food and wine, personalised service, integrated technology and stylish design.
• Silver – Atura Adelaide Airport
5 STAR LUXURY ACCOMMODATION
• Sequoia Lodge
Supported by Accommodation Australia SA –a division of AHA|SA
Base yourself at Sequoia Lodge, the 14-suite, adultsonly luxury lodge ensconced in nature and sitting atop of Adelaide’s Mount Lofty, affectionately known as Koala Mountain.
• Silver – Eos by SkyCity
NEW TOURISM BUSINESS
• Monarto Safari Resort
Supported by the South Australian Tourism Commission
Stay wild at Monarto Safari Resort, nestled next to Monarto Safari Park within the heart of the Murraylands. Designed to incorporate the serenity of the unique landscape and animals from the safari park, the resort caters to those seeking an escape from the everyday, and boasts exclusive guest experiences. The South Australian Tourism Awards program is delivered annually by Tourism Industry Council South Australia (TiCSA) with the support of the South Australian Government through the South Australian Tourism Commission.
SHAUN DE BRUYN STEPS DOWN
In related news, Tourism Industry Council South Australia (TiCSA) has announced that Chief Executive Officer Shaun de Bruyn will step down from his role in the coming months, following ten years at the helm.
TiCSA Chair Penny Gale said Shaun’s tenure had been defined by his unwavering commitment to members and the broader tourism industry.
“For ten years, Shaun has poured his heart and energy into TiCSA and the wider tourism industry,” Ms Gale said.
“He has been the steady voice on tough days and the biggest champion on great ones, always practical, always available, and always guided by what’s best for operators on the ground.”
Oval Hotel.
Sequoia Lodge.
Monarto Safari Resort.
Hostplus Takes a Hat Trick
Hostplus was recently named #1 three times over, taking out Mozo and Money magazine’s Best Super Fund and Finder’s Provider of the Year.
These awards are more than just trophies on a shelf – they’re proof that Hostplus is a fund that Australians can trust. Especially in a climate where security and reliability matter more than ever.
CHOOSING A TRUSTED FUND IS CRITICAL IN TODAY’S SUPER LANDSCAPE
The collapse of managed investment schemes First Guardian and Shield saw many hardworking Australians lose their retirement savings. Hostplus was saddened and alarmed by these stories.
These examples illustrate how pressure tactics, exaggerated promises and misleading claims are used to lure individuals into transferring their savings into highrisk investment schemes.
Stories like these make it clear that choosing a fund like Hostplus is
more important than ever. Hostplus never uses pressure tactics – its approach is to empower you with the information you need to make informed decisions in your own time.
Hostplus also has a history of strong long-term returns. Its Balanced (MySuper) option, where most Hostplus members invest, has been recognised as the number one performing option over 10 and 20 years.*
TIPS FOR SAFER SUPER DECISIONS
Hostplus is urging all members to familiarise themselves with the following potential risks and red flags when making decisions about their super.
You should:
• Be cautious about cold calls from advisers or representatives who are not associated with your super fund.
• Call your existing super fund to find out what benefits you might lose if you exit, and speak to a
financial adviser from your fund.
• Watch out for claims that your fund is underperforming, pressure to act fast, or promises of unusually high returns.
• Check the history and performance of any investment option.
• Never be rushed into making a decision about your super.
• Ask your qualified and licensed adviser why a particular investment is right for you.
Learn more at hostplus.com.au/ online-security
*Hostplus Balanced (MySuper) investment option compared to the SuperRatings Accumulation Fund Crediting Rate Survey – SR50 Balanced (60-76) Index at 30 September 2025. Past performance is not a reliable indicator of future performance.
Awards and ratings are only one factor to consider when choosing a super fund. Visit hostplus.com.au/ awards to learn more about our awards.
This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Product Disclosure Statement and Target Market Determination available at hostplus.com.au/pds and hostplus.com.au/ ddo before making a decision about Hostplus.
Issued by Host-Plus Pty Limited ABN 79 008 634 704 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890.
As Australia’s leading liquor wholesaler, we leverage our strengths in delivering exceptional value, through our competitive pricing, flexible delivery and our extensive range.
Coopers Icon Awarded Prestigious Burnett Medal
Dr Tim Cooper AM was awarded one of the highest honours in the hospitality industry when he received the prestigious Burnett Medal.
The medal is awarded to an individual who has served the hotels sector with distinction in advocacy, operational and philanthropic endeavours.
It is named in honour of the legendary AHA Victorian and National President, Peter Burnett, and previous South Australian winner, Peter Hurley was in attendance at award lunch in November.
AHA National President, David Basheer, made the presentation.
“This year’s medal is awarded to a legend of Australian brewing who has called ‘last drinks’ after three decades at Coopers Brewery, the last 23 years as Managing Director,” he said.
“Dr Tim Cooper AM had two callings in life.
“First, as a doctor, saving lives. Then, as a brewer… improving them.
“I don’t know anyone else who can give you the cause of a hangover and then hand you the cure.”
David described Tim as the most successful MD in Coopers’ proud 163-year history.
“Under his leadership, he oversaw over $400 million in capital investment as this fiercely independent brewery became a national icon,” he said.
Under Tim’s stewardship, Cooper’s volume tripled to 5% of the Australian beer market to be comfortably the biggest Australian owned brewery.
He was President of the Global Institute of Brewing and Distilling and also Chair of the Australian Brewers Association.
“Throughout his entire journey, Tim built great relationships with Independent hoteliers across the land and has always been a valued
friend of the AHA,” said David.
“On tough issues, he could always be relied upon to help.
“Quietly spoken, but never one to pull his punches.”
Tim was also recognised for his role in establishing the Coopers Foundation, which has donated $8.5m to charity over the past 20 years.
“Tim is what he appears to be - a man of the people, talking beer and inspiring genuine affection for this 6th generation family business,” said David.
“Dr. Tim, you could have been a legend in medicine, but thankfully chose to be a legend in malt.
“In many ways, you are the patriarch of the Australian beer industry. Some say your blood type is Pale Ale. Others say Sparkling.
“Either way, it’s a blood worth bottling.”
We design, build and host beautiful hotel websites that link with your third-party software.
AHA|SA Speech Ignites Media and Community Outcry
The annual President’s Lunch is the hotel industry’s key opportunity to set out its agenda.
It brings together one of the most influential gatherings of politicians, industry leaders, policy makers and supporters on the South Australian calendar.
This year the event again shaped the news cycle, with extensive coverage of hospitality-related crime on the front page of The Advertiser and featuring on the ABC and Channels Seven, Nine and Ten.
ELECTION
Both the Premier and Leader of the Opposition made major announcements, with both referencing the State election next March.
Premier Peter Malinauskas used his speech to announce an additional $10 million for the Business Events Bid Fund, taking it from $28 million to $38 million
as “an opportunity to further unlock business events”.
The Premier also said: “We see the AHA as being a source of thoughtful and pragmatic advice to government. We take it seriously.
“We don't always agree on absolutely everything, but where we can agree, we work together and get things done.”
SHOW AND TELL
A carefully crafted duet serenaded the audience - and the Premier directly at one stage - with the lyrics coming from the newly released findings of the hotel industry's contribution to the SA economy.
It was a creative way to highlight the importance of hotels to the state.
That story can be found on page 14.
PUBS’ $40,000 BOOST TO FOODBANK SA
AHA|SA through Pubs with Heart, with funding from the Independent Gaming Corporation, is proud to announce a $40,000 grant to Foodbank SA.
The donation was announced at the President’s Lunch, where a symbolic $100 note was placed at each setting to represent the AHA|SA’s $100 perperson contribution to the total grant.
The funds will be used to purchase fresh meat and dairy items for communities in need across South Australia so they can also enjoy good food at their tables.
Unfortunately, 230,000 SA households have experienced food insecurity in the last 12 month, that’s more than 1 in 3 households that have not known where their next meal is coming from. Foodbank currently provide food relief to more than 152,000 people in need every month. One third of these are children.
The Premier’s Message
The following is an edited version of the speech given by the Premier, Peter Malinauskas at the AHA|SA President’s Lunch.
“To David and the whole team at the AHA, I just want to start by saying thank you. We've enjoyed a really productive, collaborative, working relationship over a sustained period.
“We see the AHA as being a source of thoughtful and pragmatic advice to government. We take it seriously.
“We don't always agree on absolutely everything, but where we can agree, we work together and get things done. And that's something we very much value.
“… this is an important event on our state's commerce calendar.
“And in no small part, that is a representation of the value that you represent to our society more broadly.
“Pubs are more than just a place to have a frothy. They are our cultural institutions that are very much valued by every single citizen of our state, whether you're in the city or whether you're in regional South Australia.
“And your work is important, it's valued and a long may it continue.”
Referring back his time as Leader of the Opposition, the Premier said: “… we had provided bipartisan support to the then government around things that were happening in COVID.
“But I wanted to make crystal clear to everybody… about what would be different in the event that my government was elected. And the prevailing point of difference that I was strident and clear about making was that if I was elected to become Premier, I would be in charge. If we were given the keys to the car, we were going to drive.
“And every single day since our election since then, I've been determined to do exactly that.
“… the state is in a better position for stable leadership that is willing to make a call, willing to take on a risk, willing to withstand a few naysayers in the community that are perennially always there....
“And we have done our level best over the course of our
time in government to focus on the things that we can control and make a difference, rather than pretend to be able to control things you and I both know we can't. We talked about a cost of living process, and we're right to do so. Costs are going up, and that has had an impact on households.
“But what's important is that we don't pretend to be able to control the oil price. We don't pretend to control other global commodity markets, which aren't within our purview. And how many election cycles have you been through in your lifetimes, state and federal, where politicians stand at podiums like this one and say, ‘we're going to bring your costs down, we're going to cut your red tape’, and ask yourselves, how many times has it actually happened?
“Now, what my team is determined to do is to grow the joint, make sure we've got ambition running through our veins, to instead make sure that there is demand coming into your pubs.
“Because the one thing every business owner that I speak to that wants more than anything else is customers.
“And you and I both know that your customers are walking through the front door of your magnificent venues. They're buying food and beverage at rates that are healthy and strong. They're staying at hotel rooms, and they're certainly having a punt. Just ask the Treasurer and what's happening to his revenue streams that we're very grateful for from this industry.
“So we know that the demand is there, but here's the point. It's set to grow even more. The size and the breadth of the opportunity, structurally, before this economy at the moment, on the back of a strong base, is unlike anything we've seen over the course of my lifetime.
“Rather than focusing on generating more demand for housing when we've already got plenty, let's concentrate on delivering the supply so we can have a controlled migration program that locks in the opportunities and delivers a growing population in a sustainable way that maintains a social licence and delivers yet even more customers. That's our commitment. That's our vision."
“What my team is determined to do is to grow the joint, make sure we've got ambition running through our veins, to… make sure that there is demand coming into your pubs.”
“… there is an opportunity to substantially grow business events yet again. David, rightly, thankfully, pointed out the fact that as distinct from tourists who don't yet quite achieve these metrics, for a business delegate who comes to our state, they spend on average $1,100 per day. It's more than the tourist does who's here for the Supercars or any other event.
“We see an opportunity to further unlock business events, which is why today I announce an additional $10 million taking our Business Events Bid Fund from $28 million to $38 million. It's a big fund. That's money that will be allocated in the Mid-Year Budget Review that Tom (Koutsantonis) will hand down in the not-toodistant future.
“We made that decision because we know you’ve got to be in it to win it. You miss 100% of the swings that you don't take, and this government will continue to make swings and will continue to bring things here to generate new income.”
The Premier then referenced the State Government’s involvement in the rescue of the financially troubled disability service provider, Bedford Group.
“And it was insightful to the extent that it showed that no matter how good your balance sheet is, no matter what your demand profile looks like, no matter how experienced many of your staff members are, bad management, bad leadership can take good organisations to very dark places very quickly.
“Now I submit to this room that the rabble that led Bedford aren't the only rabble in this town. There are other rabbles that exist in the state of South Australia.
“And I submit to you that no rabble should ever be in charge of our state. Elections are serious business. They make a difference.
“Decisions that Governments take matter and they impact your livelihoods and your ability to employ. I'm very determined that we make sure that no rabble is in charge of the state of South Australia, that we do unlock the opportunities before us and the growing sense of confidence within the state but also within the rest of the country looking towards us continues to grow.
“Because it's that confidence that allows you to renovate the pub, to employ that extra person, to sponsor one extra club down the road.”
The Opposition Leader’s Statement
The AHA|SA invited the political leaders of both major parties to speak at the President’s Lunch in the lead up to the 2026 State election. Vincent Tarzia MP subsequently stepped down from that position and Ashton Hurn was elected unopposed as the new Liberal Leader/Leader of the Opposition.
The following is a transcript of her formal statement to media on December 8.
Welcome everybody. I'm Ashton Hearn and I'm the new Liberal Leader of the Parliamentary Liberal Party. I'm a mum, I'm a daughter of a farmer, I'm a public school educated person, the first in my family to go to uni.
I love my sport and love to roll up my sleeves to get things done. And I've got to say that I'm really excited about the opportunity that the party has ahead.
We've got 103 days to make sure that the people of South Australia understand what the Liberal Party values, understand what our priorities are and we'll be making sure that this state has a real clear understanding about what our priority areas are and the choices they have.
Now, the Premier talks a lot about democracy and its importance and of course we all understand the value of that.
But at the heart of democracy is making sure that people have choice.
And over the next 103 days my team and I will be making sure that the people of this state understand
“There's a choice between having lower costs and a more affordable South Australia or having higher costs and more waste.”
what choice they have for what our future looks like here in South Australia.
There's a choice between having lower costs and a more affordable South Australia or having higher costs and more waste.
There's a choice between having a better health system for people and patients and staff or having record ramping and hospitals that are bursting with the seams. And there's also a choice between having a safe community, a strong community or having more crime with no consequences.
These are the choices that the people of South Australia have at the next election.
These are the issues that will be the battleground of the next election because it's what the people of South Australia care about.
Now, unfortunately, Labor think that they've got this next election in the bag. They think they've got it in the bag and that really worries me because what does that mean?
That means that the Labor Party have the full run of Parliament and they've got unchecked power. So we'll be making sure that we provide South Australians with a real choice.
And it won't surprise you but over the course of the weekend not only did I strongly consult my colleagues about the leadership but I also picked up the phone to a few people who have been in leadership roles as well. So I spoke to (NSW Opposition Leader) Kellie Sloane, who is also from the Barossa Valley.
“And to the people of South Australia, we'll be working hard every single day for you to make sure that you understand what our priorities are for you and the choices that you have to make sure that South Australia is even better than what it is now.”
She's a fellow Nuriootpa High graduate like I am. I spoke to her about some of the challenges that she's faced but (also) this sense of hope and optimism that we have about what we can do in these roles.
And I also picked up the phone to my brother. Probably not the first person you'd go to for political advice but one of the first, certainly, when it comes to leadership. He led the West Coast Eagles to premiership victory in 2018.
And his advice was it's not over ‘til it's over.
That’s my message to Peter Malinauskas, that it's not over until it's over.
And to the people of South Australia, we'll be working hard every single day for you to make sure that you understand what our priorities are for you and the choices that you have to make sure that South Australia is even better than what it is now.
Murray River Breeze
Bridgeport Hotel
Creator: Lauren Andriske
Crafted with a premium gin distilled in South Australia, this refreshing cocktail highlights delicate notes of elderflower, crisp apple, and zesty lemon. Every sip offers a vibrant reflection of the Murray Bridge region, bringing a true local flavour to your glass.
RECIPE :
• 45ml Gin
• 15ml Elderflower Liqueur
• 30ml Fresh Lemon Juice
• 60ml Soda Water
• 30ml Cloudy Apple Juice
Combine all ingredients, excluding the soda water, in a cocktail shaker and shake vigorously with ice. Fine-strain into a chilled glass prepared with fresh ice. Gently top with soda water, then garnish with a thinly sliced apple. Serve immediately.
RECIPE :
• 25ml Estancia Raicilla
• 25ml Lillet Blanc
• 25ml Apricot Brandy
• 25ml Lemon Juice
• 7.5ml Chartreuse
• Lemon Zest
Pour all ingredients over ice and shake vigorously, then strained into a cocktail coupe, garnish with a lemon zest.
Scents of Clare
Paloma and 2KW
Creator: Andrew Cooper
REGIONAL MEETINGS & NETWORKS
The Vine Inn Barossa in Nuriootpa was the perfect host for the Gawler Barossa Regional Meeting and Networking event held in October 29. The community-owned hotel has been recognised for its contribution to the region, taking home the Community Service & Support Award at the 2025 AHA|SA Awards for Excellence.
REGIONAL MEETINGS & NETWORKS
There was a strong turnout for the AHA|SA Metropolitan Meeting of members and corporate partners at the Arkaba Hotel . Tabcorp CEO Gillon McLachlan and Chief Commercial & Media Officer Jarrod Villani delivered a comprehensive presentation to members. AHA|SA CEO Anna Moeller interviewed Consumer and Business Services, South Australia, Commissioner Brett Humphrey. That was followed by a brief SA Hotel Industry Update, a light lunch and informal networking
REGIONAL MEETINGS & NETWORKS
There was a strong showing for the final AHA|SA Regional Meeting & Networking event of the year, held on the Eyre Peninsula and superbly hosted at the Hotel Boston . Guests enjoyed a magnificent seafood entrée of local kingfish, abalone and oysters on the shoreline of Boston Bay, followed by a delicious lunch. A huge thank you to Brad and Jeanette Perks and their amazing team for putting on such a wonderful event.
Embedding DEI for a Stronger Hospitality Workforce: Why Diversity Isn’t Enough
BY DR. ASHOK MANOHARAN SENIOR LECTURER, FLINDERS UNIVERSITY
A decade ago, during one of my projects, while interviewing a veteran South Australian Hotelier, he stated that the hospitality industry benefited and grew due to diverse communities. As he said, “I saw it in 1956, the chefs came out of Czechoslovakia in Melbourne for the Olympics. We have a lot of people who came from Russia. When the Olympics finished, they went to different places for work. They came to South Australia, they literally changed the food we served and the service, that was the start of it.” He further stated, Migrants played a transformative role in reshaping Australia’s hospitality sector. In the 1950s, Scandinavian communities introduced a wide variety of liqueurs, while Polish migrants brought vodka into mainstream drinking culture—at a time when Australians were essentially beer drinkers. The rise of wine culture was driven strongly by Italian influence, which also helped popularise vibrant drinking and dining rooms across the country.
By the 1970s, migrant communities continued to shape social life, contributing to the shift toward late-night entertainment, live bands, and discotheques. What began as early 9 p.m. closures evolved into a lively nightlife scene—an evolution deeply rooted in migration and the cultural diversity it brought to Australia. The trend continues as hotels employ staff from diverse backgrounds, including Asia and the Subcontinent, which is also reflected in the variety of food they offer. The hospitality sector has always been at the forefront of embracing Diversity, Equity, and Inclusion (DEI).
SO, WHAT DOES DEI REALLY MEAN?
DEI is mentioned together as they are interconnected concepts. Diversity refers to any perceived difference among people, such as age, gender, culture, disability, functional specialty, profession, sexual orientation, country of origin, or organisational position. Equity is associated with organisational and systemic approaches in which everyone has the opportunity and resources to succeed, for example, scheduling extra training for those who need it (e.g., employees from non-English speaking countries). Inclusion refers to the extent to which individuals feel valued, respected, accepted, and encouraged to fully participate in the organization.
WHY CARE ABOUT DEI?
Research highlights a strong business case for employing a diverse workforce. Our research shows that culturally and linguistically diverse employees contribute valuable language skills, diverse knowledge, and a commitment to the profession. Likewise, employees with intellectual disabilities are often highly motivated, loyal, and dependable. At the same time, DEI aligns with the core values of hospitality: fairness, dignity, and respect, reinforcing the moral imperative for embracing diversity. Together, the business benefits and moral foundations make DEI not just an operational strategy, but an essential pillar for building resilient, values-driven hospitality businesses in Australia.
THE
HOSPITALITY REALITY : DIVERSITY IS PRESENT, EQUITY AND INCLUSION NEED STRENGTHENING
Equity and inclusion matter as they improve staff satisfaction, retention, and performance. Enhanced guests' experience due to inclusive service environments. This may also lead to a stronger employer brand that appeals to the next generation of talent.
PRACTICAL TIPS TO STRENGTHEN EQUITY AND INCLUSION IN HOTELS
Micro DEI learning programs can be implemented to encourage open conversations, build empathy, and increase awareness of unconscious biases. This can be done in collaboration with educational institutes and non-profit organisations. Creating employee resource groups and peer support networks can amplify diverse perspectives, strengthen a sense of belonging, and provide valuable mentorship, especially for employees from underrepresented groups. It is noted that the hospitality sector is primarily composed of small- and medium-sized businesses that often lack resources such as a dedicated HR manager to implement DEI
initiatives, leading many diversity-related practices to be informal, which are initiated by managers. As a first step, it is essential to audit existing practices to ensure they are effective and documented adequately so they can be sustained over time.
IDENTIFY AND EMPOWER DIVERSITY CHAMPIONS
Diversity Champions are people in a hospitality firm who help promote and support diversity, equity, and inclusion (DEI), often because of their own lived experiences or interests. Select staff from across departments who demonstrate empathy, leadership, and cultural awareness. Support these champions in promoting inclusive practices and in raising concerns early. Showcase Your Commitment to Diversity Online
Make sure your hotel’s website clearly communicates your diversity values and goals. Use clear statements, images, and examples that show what you are doing.
A dedicated page or including it within your Corporate Social Responsibility/Environmental, Social, and Governance section or careers page helps guests, job seekers, and partners understand your commitment and strengthens your brand reputation.
USE YOUR WEBSITE AS A STRATEGIC TOOL
Treat your website as more than a marketing platform. It can help attract talent, demonstrate your values to guests, and build trust with the community. Clearly presenting your diversity efforts supports recruitment and enhances your hotel’s public image.
INCLUSIVE LANGUAGE
To foster an inclusive culture, it is essential to encourage open feedback channels in daily meetings. Recognise and celebrate cultural and national events, such as Harmony Day, Chinese New Year, and Diwali, in a meaningful and engaging way. Further, it is crucial to use inclusive language, such as “our team members from diverse cultural backgrounds.”.
MATCH WORDS WITH ACTIONS TO IMPROVE OUTCOMES
One of the most essential steps in building an inclusive workplace is ensuring that actions genuinely align with intentions. Stronger outcomes occur when what you say matches what you do. Make sure diversity is embedded in all parts of your operations—hiring, training, promotion, supplier choices, and franchise management. Consistency builds credibility and leads to better performance and engagement.
DEI initiatives offer clear benefits for hospitality firms— enhancing brand reputation, widening access to diverse talent pools, strengthening overall organisational performance, and improving the ability to attract and
retain employees. They also deliver important moral and ethical outcomes by promoting fairness, advancing equity, and demonstrating genuine social responsibility. Importantly, these actions do not require substantial resources. Organisations can draw on existing staff expertise (such as diversity champions), make simple process improvements (like using inclusive language), and cultivate a culture that values inclusion.
DEI is an ongoing journey, and its importance cannot be overstated. The future of Australia’s hospitality sector depends on creating workplaces where everyone can thrive. Small, consistent DEI actions can transform organisational culture and build a more resilient, engaged, and stable workforce. Together, these initiatives strengthen equity and inclusion across the industry, helping to embed DEI in everyday practice and ensuring the sector continues to lead by example.
Dr. Ashok Manoharan is a Senior Lecturer at the College of Business, Government and Law, Flinders University, renowned for his research on diversity, equity, and inclusion (DEI) in the hospitality industry. His work highlights the experiences of intellectually disabled individuals and culturally diverse workers, driving practical insights that foster inclusive workplaces. In recognition of his exceptional contributions to research and public engagement, Ashok was named a 2025 South Australian Young ‘Tall Poppy,’ an honor celebrating those who combine world-class scholarship with a commitment to science communication and societal impact.
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• Bentleys SA 8372 7900
• MC Lewan Chartered Accountants1300 622 200
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• Winnall & Co. 8379 3159 ATMS
• Banktech 0408 462 321
• Cashzone 1300 305 600
• Next Payments 1300 659 918
ARCHITECTS & INTERIOR DESIGNERS
• Design Revival 08 8355 1024
• Studio Nine Architects 8132 3999
ART, CONSULTATION & FRAMING
• Art Images Gallery 8363 0806
AUDIO VISUAL
• Big Screen Video 1300 244 727
• Novatech Creative Event Technology 8352 0300
BACKGROUND MUSIC
• Foxtel Music 1300 148 729
• Moov Music 1300 139 913
• Zoo Business Media 07 5587 7222
BANKING & FINANCE
• BankSA/Westpac 0403 603 018
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BEVERAGE GASES
• BOC Limited 0424 647 568
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BEVERAGES
• Asahi Beverages 13 BEER (13 2337)
• Australian Liquor Marketers 8405 7744
• Coca-Cola Europacific Partners 13Coke 132653
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• Oatley Fine Wine Merchants 1800 628 539
• Options Craft Liquor Merchants 8346 9111
• Samuel Smith & Son 8112 4200
• Sazerac 0410 449 720
• Suntory 0427 971 426
• Treasury Wine Estates 8301 5400
• Vinarchy Wines 8392 2222
BOOKKEEPING
• MC Lewan Chartered Accountants 1300 622 200
• Perks Accountants & Wealth Advisers 8273 9300
• Winnall & Co. 8379 3159
BUILDING & DESIGN
• Bunnings Group 0418 559 527
• Paynter Dixon 0418 621 196
• Mr Wet Wall 1800 938 925
CASH HANDLING / TERMINALS
• Banktech 0408 462 321
• BK Electronics 0431 509 409
• Cardtronics 03 9574 4878
• Coms Systems 0408 462 321
• GBay/Aruze Gaming 0424 700 888
• Next Payments 1300 659 918 CLEANING COMPANIES
• Service FM 1300 300 959
CLEANING & HYGIENE
SUPPLIES
• Bunnings Group 0418 559 527
• Bunzl 08 8245 6222
• Salute Better Solutions 0466 745 968
DATA ANALYTICS
• STR 02 8091 2009 DEFIBS
• AED Authority 1300 AED 123 (233 123)
• St John 1300 78 5646
ELECTRIC VEHILCLE
CHARGING
• RAA Charge 0419 405 235
ENERGY & SOLAR SOLUTIONS
• Class A Energy Solutions 8391 4853
• Energy Alliance 03 9872 6869
• Power Maintenance 1300 700 500
• RAA Charge 0419 405 235
• Trans Tasman Energy 1300 118 834
EQUIPMENT/SUPPLIES/ HARDWARE
• Bunnings Group 0418 559 527
• Bunzl 088245 6222
• Globe Importers 0467 425 314
• Mr Wet Wall 1800 938 925
• Salute Better Solutions 0466 745 968
• Stoddart 1300 79 1954
FACILITY MANAGEMENT
• Service FM 1300 300 595
FINANCIAL PLANNING
• Perks Accountants & Wealth Advisers 8273 9300
• Winnall & Co. 8379 3159
FACIAL RECOGNITION
TECHNOLOGY
• COMS Systems 1800 324 918
FOOD SERVICES
• Bidfood 0403 664 376
• Cookers 1300 88 22 99
• Galipo Foods 8168 2000
• Macro Group 8341 2533
• McCain Foods 0417 811 753
• PFD Foodservice 8114 2300
• Thomas Foods 8162 8400
• Yumbah Aquaculture 7325 0800
FIRST AID
• St John 1300 78 5646 FURNISHINGS
• Concept Collections 1300 269 800
GAMING ANALYSIS
• Independant Gaming Analysis 8376 6966
• Winnall & Co 8379 3159
GAMING FLOAT
RECONCILIATIO N
• GBay/Aruze Gaming 0424 700 888
GAMING MACHINE & TECHNOLOGY SERVICES
• Ainsworth Game Technology 0409 171 616
• Aristocrat Technologies Australia 8273 9907
• Bluize Solutions 0411 174 448
• Coms Systems 0409 283 066
• GBay 0424 700 888
• IGT 8231 8430
• Independant Gaming Analysis 8376 6966
• Konami Australia Pty Ltd 0409 047 899
• Light & Wonder 0400 002 229
• MAX 8275 9700
GAMBLING LOYALTY TECHNOLOGY
• Qantum Loyalty 0417 125 566
GAMBLING SERVICES
• SA Lotteries 13 18 68
HEALTH INSURANCE
• Bupa 0417 608 751
HOTEL BROKERS
• Langfords Hotel Brokers 0410 605 224
• McGees Property Hotel Brokers 8414 7800
HOTEL MANAGEMENT
• H&L Australia Pty Ltd 1800 778 340
INFORMATION SYSTEMS/ SITE PREP
• Max Systems 8275 9700 INSURANCE
• Aon Risk Solutions 8301 1111
IT SERVICES
• Rockfort Global 1300 00 RFIT (7348)
KITCHEN & BAR EQUIPMENT
• Bunnings Group 0418 559 527
• Bunzl 8245 6222
• Cookers 1300 88 22 99
• Globe Importers 0467 425 314
• Salute Better Solutions 0466 745 968
• Stoddart Food Service Equipment 1300 79 1954
LEGAL SERVICES
• DMAW Lawyers 8210 2287
• Eckermann Lawyers 8235 3933
• Ryan & Co Solicitors 0421595815
• Wallmans Lawyers 8235 3018
LINEN & UNIFORM SERVICES
• The Banner Crew 8240 0242
• Wild Zebra Promotions 0424 200 155
MEDIA
• FIVEAA 8419 1395
• Foxtel 1300 138 898
• Solstice Media 8224 1600
MIGRATION
• A Plus Australia Agency 0435 563 920
• Migration Solutions 8210 9800
MUSIC LICENSING
• One Music 8331 5807
ONHOLD/MESSAGING
• 1800 ON HOLD 8125 9370
PAYROLL & HR RESOURCES
• Perks Accountants & Wealth Advisers 8273 9300
• Tanda 1300 859 117
• Winnall & Co. 8379 3159
POS SYSTEMS
• Bepoz 1300 023 769
• H&L Australia Pty Ltd 1800 778 340
PROPERTY & VALUATIONS
• Knight Frank Valuations & Advisory 8233 5222
RETAIL LIQUOR MARKETING
• Liquor Marketing Group 8416 7575
RECRUITMENT
• Sullivan Consulting 0407 610 989
SIGNAGE & PROMOTIONAL ITEMS
• Invicium 03 9371 0600
• The Banner Crew 8240 0242
• Wild Zebra Promotions 0424 200 155
SPORTS & ENTERTAINMENT
MEDIA
• Foxtel 1300 790 182
STAFF TRAINING & RECRUITMENT
• A Plus Australia Agency 0435 563 920
• Adelaide Institute of Hospitality 8338 1492
• Alliance College 1300 665 065
• St John 1300 78 5646
SUPERANNUATION
• HostPlus 0418 327 607
TEST AND TAG
• Service FM 1300 300 595
WEBSITES
• Boylen 8233 9433
WORKERS COMPENSATION
• EML 08 8127 1368
GAMING CARE
GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.
Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.
Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.
Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.
Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.
Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.
For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.
CORPORATE PARTNERS 2025/26
Ainsworth Game Technology
Australian Liquor Marketers
Big Screen Video
Boylen
Bunzl
Cookers
DMAW Lawyers
Empire Liquor
Foxtel
IGT Australia
Konami Australia
Light & Wonder
Liquor Marketing Group
Qantum Loyalty
One Music
Novatech Creative Event Technology
Stoddart Food Equipment
1800 ON HOLD
A Plus Agency
Adelaide Institute of Hospitality
AED Authority
Banktech
Bentleys SA
BK Electronics
Bluize Solutions
BOC Limited
Bunnings Group
Campari Group
Cardtronics
Class A Energy Solutions
Concept Collections
Design Revival
Eckermann Lawyers
Energy Alliance
Gbay
Globe Importers
InDaily
Independant Gaming Analysis
Invicium
Knight Frank Valuations & Advisory SA
Langford’s Hotel Brokers
Macro Group
McGees Property Hotel Brokers
MC Lewan Chartered Accountants
Mr Wet Wall
Next Payments
Oatley Fine Wine Merchants
Options Craft Liquor Merchants
Perks Accountants & Wealth
Advisers
Power Maintenance
Alliance College
Art Images Gallery
Bupa
COMS Systems
STR
Sullivan Consulting
Tanda
Thomas Foods
Rockfort Global
Ryan & Co Solicitors
Salute Better Solutions
Sazerac
Service FM
St John
Supagas
The Banner Crew
Trans Tasman Energy Group
Wallmans Lawyers
Wild Zebra Promotions
Yumbah Aquaculture
Migration Solutions
RAA
Studio Nine Architects
Winnall & Co
Dani Lindel Finn & Aimee Skye Finn as Trustees’s for the Finn & Muster Cornucopia Trust
CONTACT
OFFICE
Level 4, 60 Hindmarsh Square, Adelaide SA 5000
Postal
PO Box 3092, Rundle Mall SA 5000
P (08) 8232 4525
P 1800 814 525 Toll Free
F (08) 8232 4979
E information@ahasa.asn.au W www.ahasa.asn.au
DAVID BASHEER President
MATTHEW BINNS Vice President
LUKE DONALDSON Deputy Vice President
ANDREW BULLOCK
DANIEL CASSIN
SIMONE DOUGLAS
JASON FAHEY
TRENT FAHEY
ROB MITCHELL
ELISE FASSINA
JAMES FRANZON
TONY FRANZON
JOHN GIANNITTO
TOM HANNAH
GUY MATTHEWS
KAREN MILESI
ANDREW PLUSH
ROB RANKINE
MARGY RAYMOND
DARREN STEELE
ANNA MOELLER CEO
OWEN WEBB Deputy CEO
ALISA WENZEL Manager – Finance & Administration
NATARSHA STEVENSON Manager – Policy & Industry Affairs
SARAH LEGOE Senior Advisor – Workplace Relations, Liquor Licensing & Gaming
LUCY RANDALL Manager – Events & Partnerships
LIZ TURLEY Training Coordinator
Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.
MERRY CHRISTMAS!
The AHA|SA wishes all of its members, corporate partners, and those who assist the industry, a very Merry Christmas and safe and enjoyable New Year.