FREQUENTLY ASKED QUESTIONS Will I receive a confirmation? If you register yourself online, you will receive an email confirmation within 24 hours. If you register by mail or call in, you will receive confirmation after we process your registration. Please review your confirmation, which will detail location, special supplies or material fees. What if I cannot attend a course as planned? If you need to withdraw or change your registration in a class, you must call our registration staff at (701) 224-5600 or (877) 846-9387 at least five (5) business days before the class starts. You will receive a refund according to the refund policy of that class and through the same method in which the class was paid. There are no refunds or transfers allowed if you notify us fewer than five days before the class starts. What safety protocol should I expect for my face-to-face class on campus? Bismarck State College Continuing Education & TrainND is following ND Smart Restart and CDC guidelines to help protect participants and our learning community. We encourage our participants to consider others as well as themselves and to take responsibility for their own health and safety amid the challenges of the coronavirus pandemic. Participant protocols for a safe return to campus include: - Staying home if you are feeling sick - Consent to screening at one of our staffed Entry Control Points on campus - Wear a face mask in common spaces and in class when social distance cannot be maintained - Social distancing, which includes six feet of separation For more details on our safety protocol visit https://bsc. augusoft.net/ and click on NEW Safety Protocol for COVID19 in the menu on the left. What is the refund/drop policy? Participants must contact the BSC Continuing Education office at least five (5) business days prior to the start of class for a refund at (701) 224-5600. If a participant cancels less than five (5) business days prior to the start of the class, the entire registration fee is forfeited. Full refunds are guaranteed if BSC Continuing Education cancels a course. A $20.00 processing fee will be deducted from the amount refunded. All approved refunds are made by mail unless paid with a credit card or electronic check in which case the card or account is credited. Please allow three (3) weeks to process refunds. There are no refunds if an online course has been accessed. OLLI Members do not incur a processing fee for refunds. Can a class be canceled because of low enrollment? If we have to cancel a class due to low enrollment, we will notify you as soon as possible before the class is scheduled to begin. You will receive a full refund of your tuition or transfer to another course of your choice, space permitting. In the event a class must be canceled, participants will be notified prior to the start of the class.
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