Healthcare Matters Issue 815

www.productsandservicesreview.co.uk

ISSUE 815 – SEPTEMBER 2023

TEL 0121 824 7700

Raising the standard of Stair climbing solutions

One of the leading providers of powered stairclimber solutions, we are committed to helping those struggling with mobility and independence issues facing people with disabilities. Page IV

Haigh Engineering promotes Panaway to sluice room up-time under Nursing & Care

Widex Sound is featured as our Hearing Aid Manufacturer Company of the Month

Cambridge Telecom discusses ‘The Big Switch Off’ that is happening in 2025 from BT

Kosmos by Kingsway Group

Kosmos Conscious Monitoring System by Kingsway Group was launched earlier this year, born out of insight and customer need. Whilst the CQC have not mandated use of alarmed doors and systems there is a growing number of NHS Mental Health Foundation Trusts investing in this area to increase detection of ligature attempts and to ultimately keep vulnerable service users safe in their care. In line with the questions Trusts have to answer when being inspected by the CQC, implementing a Conscious Monitoring System helps give practical solutions in answering ‘Are they Safe,’ ‘Are they Effective’ and ‘Are they responsive to people’s needs.’

The Conscious Monitoring System is easy to install and works in coordination with an already installed Kingsway alarmed Complete Door Systems or in new build projects where alarmed door systems are required. Set up, training and support are all provided as part of setting a team up for success and making it a positive addition to the working environment rather than feeling like an additional responsibility.

Benefits of Kosmos by

Kingsway Group include:

 Full geographical layout map on screen making it easier to identify where an incident has taken place

 Healthcare Trusts have direct access to all alarm and fault information. Data is easily filtered and reports produced which provides alarm information so that staff can identify trends. For example, alarms occurring at certain times of day or in particular rooms

 CQC may request access to this historical alarm data during an inspection

 Useful information for the mental health trusts for auditing purposes including analyzing sequences of events leading up to a ligature alarm

 Useful for Kingsway engineers to interrogate fault alarm data in order to determine commonalities.

To find out more about the benefits of the Kingsway Kosmos Conscious Monitoring System, please visit:

https://www.kingswaygroup.co.uk/kosmos

MGPS Services Ltd: Independence you can depend on

MGPS Services Ltd is an independent company accredited to ISO 9001:2015 that provides Medical Gas training, AE Services, AP Duties, Testing & Commissioning, Compliance Audits, System Validation & Schematic Drawing, writing of Operational Policies, Project Management and various other Medical Gas Consultancy services.

Our courses are accredited to BTEC Level 4 award and adhere to HTM02:01.

We can offer training throughout the UK,

on your site or in attendance at one of our many scheduled courses that are delivered throughout the year at our new training centre in Bristol. We also offer training overseas.

Please have a look at our website: https://www.mgps-services.com or contact Ann Goddard on: +44 (0)345 652 4901/ +44 (0)7775 751336 for further details.

Med-Tech Innovation Expo 2023

Round Peg impress at MedTech 2023

On the 7th–8th June 2023, the NEC in Birmingham welcomed Med-Tech Innovation Expo – the UK and Ireland’s leading event for medical device manufacturing.

Alongside almost 150 exhibitors were a large range of leaders, engineers, innovators and manufacturers, who helped to connect visitors with technology to facilitate the design & manufacture of life changing medical devices.

Every year, Med-Tech Innovation Expo puts on a great show that is full of interactive and insightful things to do that is efficiently co-ordinated to meet the needs of the medical technology industry.

The fastest growing event in medical technology showcased an abundance of innovative and groundbreaking technologies, as well as eco-friendly products, suppliers, machines, software and service providers available to the medical market.

At this year’s show attendees heard first-hand from headline speakers from Stryker, Johnson & Johnson, Boston Scientific, NHS, and many more

covering a range of conference topics from Supply chain strategy to Growing adoption of minimally invasive devices, NHS market access, Securing financial backing, and Overcoming manufacturing challenges.

The CPD accredited conference programme was delivered across two stages with one particularly interesting discussion coming from Ian Bolland, Laurie Rowe from Red Medtech, Laura Friedl-Hirst from LFH Regulatory and Fiona Maini from Medidata, where they discussed the latest regulations and challenges facing medical device companies in the UK.

These learning opportunities were backed by a large amount of commercial activity across the two-days, with the Expo receiving lots of praise and positive comments from attendees, exhibitors and industry professionals alike.

Med-Tech Innovation Expo 2024 is on the 5th-6th June at the NEC in Birmingham.

Please contact https://med-techexpo.com

Round Peg impressed this year with their stand showcasing their work at MedTech Innovation Expo 2023. Featuring snippets of exciting products they have been working on in the medical space, their stall showcased their work with inhalers, auto and pen-injectors as well as bioscience, diagnostic and DNA synthesis machines.

A huge crowd pleaser was Round Peg’s ‘strongest thumb’ competition, where conferencegoers were encouraged to participate in a competition, engaging with Round Peg’s usability demonstrators to test participants’ strength – the winning thumb produced a whopping 178N of force!

As an advanced engineering consultancy with a mechanical design and manufacturing focus, Round Peg helps companies get innovative products to market more quickly while ensuring that they can be robustly manufactured.

Working to create breakthrough

products and systems for leading companies and brands, Round Peg’s experience allows them to effectively support new technology through the crucial stages of concept generation, design and prototyping to manufacture and delivery. Their experience spans a range of industries – from medtech and pharma to telecoms, manufacturing and consumer products.

In an exciting new development, Round Peg has also recently opened a second office in Bristol. The team will support the work of the main office in Cambridge, while expanding Round Peg’s offering across the UK.

The expansion builds on years of continued growth of the business, allowing Round Peg to continue to deliver successful projects and products to happy clients. They’ll be at MedTech again next year and would love to hear from you in the meantime, so if you have a design challenge you’d like to discuss please email them at: contact.us@round-peg.com. Visit their website: https://www.round-peg.com for more examples of their work and follow their LinkedIn page: Round Peg Cambridge Ltd, to keep up to date with all their exciting news!

Reval: Leaders in assisted bathing

Reval has been manufacturing assisted bathing and showering products for more than 46 years.

Reval has a wide and varied range of high-end equipment available, for extensive use across all healthcare sectors.

Our range includes:

✚ Assisted bathing systems

✚ Ceiling track and mobile hoists

✚ Assisted showering appliances and wet room equipment

✚ Shower and sluice systems

✚ Hydro-therapy pools and changing rooms

As a manufacturer, we can offer a direct service delivering the best value for our customers. All services are delivered by our highly trained product specialists and tech-service teams. Our aim is to deliver a seamless service based on careful planning, process, expertise and our unrivalled ‘Know How.’

The unique thing about Reval is its business model. To explain, unlike all other equipment providers in our sector, Reval strategy is based

on delivering quality products designed to be reliable long-term, which only require preventative maintenance annually.

Our three-year noquibble warranty policy provides clients with peace of mind and ensures your costs are minimised. We are not interested in tying customers into expensive service contracts. This is not our strategy! Our strategy means we can leaner and more controlled thanks to a ‘Just-in-time’ parts sourcing process: making parts immediately available, improving service to our clients.

Most of all: Reval is renowned for its innovation and its ability to design products that make a difference. To improve your service and profitability, or if you are looking for that product that truly makes a difference, call today, there’s nothing to lose.

Please contact +44 (0)1656 721001 sales@revalcc.com www.revalcc.co.uk

The pursuit of natural sound: Sound like no other

In this issue of Healthcare Matters, we are delighted to feature Widex UK & Ireland as our Hearing Aid Manufacturer Company of the Month.

In the bygone era of the mid-1800s, cumbersome ear trumpets were used to aid hearing but by the 20th century, hearing aids

gradually moved from mechanical to electrical devices. Since then, innovation, cutting edge technology, and in-depth knowledge of hearing loss have led to state-of-the-art hearing aid devices, allowing everyone with hearing impairment to hear all those sounds that make life wonderful and landmark moments such as: our baby’s first words, wedding nuptials, or our favourite song of all time.

Widex is a market-leading manufacturer of world-class hearing aids, with an emphasis on ‘natural sound’. Established in Denmark in 1956 by the Tøpholm & Westermann families, the company has continuously offered innovative audiology solutions, including the first digital in-the-ear hearing aid in 1995, to the groundbreaking WIDEX MOMENT™ with artificial intelligence and the fastest processing ever achieved, creating the most natural sound ever experienced with a hearing aid. Now with over 4,000 workers worldwide and products sold in over 100 countries, Widex has achieved global brand awareness, whilst still keeping its roots as a proud Danish family-owned business. In 2019, Widex and Sivantos merged and formed WS Audiology, which remains privately owned

by the founding families of Widex, as well as funds under the management of EQT.

Widex takes great pride in its commitment to sustainability: protecting hearing and the planet simultaneously. The Danish Lynge headquarters are run entirely on green energy: wind power, solar cells and recycled rainwater.

With a firm commitment to industry-leading business support and professional development for audiologists in the UK & Ireland, Widex has announced an exclusive partnership with the renowned Audiology Academy. Widex professional customers will now have exclusive access to the latest, advanced training courses through the Audiology Academy either at its state-of-the-art training facility at Wombourne, Staffordshire or at Widex Head Office in Chester. The Academy has worked across many esteemed settings from the NHS, Universities, BAAT and hearing clinics.

ARU Saima Rajasingam and Lewis Chisnall

The Widex Moment Sheer Edition sRIC

Widex’ sustainable Headquarters, in Lynge, Denmark

This partnership demonstrates Widex’ dedication to promoting best practice in the audiology industry, which is also reflected through a further announced strategic partnership with Anglia Ruskin University (ARU) in a project to promote hearing healthcare, which will directly and positively impact independent audiology businesses and future graduates in the UK and Ireland.

“We are delighted to partner with Anglia Ruskin University on this exciting project which we predict will change and shape not only how we analyse real life data, but also the way it is used to generate the best positive outcomes,” said Lewis Chisnall, Head of Widex UK & Ireland. “Anglia Ruskin University’s reputation as one of the leading learning establishments for audiology is a key reason for us partnering with them and strongly aligns with our drive to deliver the best hearing healthcare provision in the industry.”

As well as these two exclusive partnerships, Widex’ reputation as a world-leading choice for independent audiology business partners is further fuelled by its extensive product portfolio range, access to first-class training opportunities and bespoke business and marketing support.

Widex may be leading the way with their focus on business support for their professional customers, but the hearing aid manufacturer’s long held reputation for superior product quality and innovation is as strong as ever. Widex offers an extensive range of hearing solutions to independent audiologists around the UK and Ireland, with the latest cutting-edge advanced technology, to create the unique Widex Sound. Key to the natural sound found in Widex hearing aids is the unique technology, which allows Widex Hearing aids to pick up the broadest spectrum of sound so that every wearer can enjoy all the sounds they enjoy, from hearing a friend in a busy crowded market place, to bird song on a crisp, autumn morning.

Using state-of-the-art advanced AI technology and precise user data, discreet Widex hearing

aids are purposefully designed to pick up the broadest spectrum of sound possible. This allows Widex wearers to enjoy sound naturally every day.

The independent research consultancy: Heart & Mind Strategies carried out an extensive survey amongst 246 audiologists and licenced hearing aid dispensers, across the USA. The purpose of the survey was to thoroughly investigate the perceptions of six major hearing aid brands on the US market by leading Hearing Care Professionals (HCP.) The results were overwhelmingly positive for Widex. Firstly, regarding brand comparison, the survey looked at rejection rates after an initial hearing aid trial period by the user. Widex had the lowest rejection rate of all the major brands, showing high customer satisfaction rates. This was also reflected with brand switching, where customers opted to choose a different brand from the trial brand and in this case, Widex also scored the lowest, showing overwhelming high satisfaction with the product.

Widex hearing aids are lovingly made with the highest craftsmanship levels and this was demonstrated through the lowest number of follow-up appointments, post-fitting. Wearers were delighted with their Widex hearing aids and didn’t need after-care support, which also freed up more time for the HCPs to spend with new customers.

Furthermore, HCPs can easily measure hearing thresholds with the hearing aid in-the-ear and with the aid of the transducer, through which real-life sounds are conveyed. This allows

a much more realistic model of individual hearing data, instead of relying on audiometric equipment averages. Of the HCPs surveyed, 75% were very or extremely satisfied with this measuring device characteristic.

Finally, the Widex Sound Relax™ brings nextgenerational Widex fractal sounds, ultimately providing beneficial sound therapy for tinnitus sufferers. 89% of HCPs were familiar with this beneficial feature and 70% were very or extremely satisfied with the results.

The independent survey concluded that Widex hearing aids were hugely superior over major competing brands, with the lowest ranked rejection rates and follow-up appointments, demonstrating not only the highest wearer satisfaction but also more freed-up time for HCPs to spend with new customers, vastly improving the entire customer audiology experience.

We spoke to Emma Williams: Brand Manager, to find out where Widex is looking to expand to over the coming years, “We are looking forward to our partnership working with Audiology Academy and Anglia Ruskin University (ARU), to strengthen our commitment to best practice across the whole audiology industry.”

“We are known as a manufacturer of cuttingedge ‘firsts’ and hope to continue pushing innovative design boundaries, allowing users access to real sounds.”

“In the future, we are looking to branch out into the optical industry, working with independent opticians across the UK & Ireland.”

Widex will be at the: AIHHP Hearing Expo: 24th-25th November 2023, Forest of Arden Marriott Hotel & Country Club, Birmingham.

For more information on Widex, see the website below: www.widex.com/en-gb

The Widex Moment Sheer Edition range of products

Widex founders, Christian Tøpholm and Erik Westermann

The Widex Moment™ Sheer Edition sRIC rechargeable hearing aid

BDIA Dental Showcase 2023: Raising the standards of oral care

The BDIA Dental Showcase was back at the ExCeL, London from 24th-25th March 2023. The event united the whole dental profession under one-roof, to showcase the latest innovations across the industry. With over 300 exhibitors showcasing over 2,500 products and over 100 lectures, it was action-packed with innovative products and services, panel discussions and industry networking.

Over 10,000 dental professionals visited and 88% of those either made a purchase at the event or shortly after, proving that this is the best place to showcase new dentals products and grow brand awareness.

The professional category of the visitors was as follows: 69% dental professional/practice owners, 14% hygienists/therapists, 8% dental nurses, 5% practice managers, 3% dental technicians and 1% were orthodontists. With 78% of visitors holding purchasing power/ influence over purchasing decisions, this is a prime opportunity for suppliers and manufacturers to promote products to dental professionals, with a high chance of a sales lead.

This year’s exhibitors included: dental plan providers, educational training providers on dentures, dental prosthetic manufacturers, surgical glove and temporary crown suppliers, through to household toothpaste brand manufacturers.

There was a buzz around the latest clinical instruments, such as: plug-in-and play portable dental equipment, panavia dental cement for cementation of veneers, polydentia matrices (for anterior restoration), and anti-staining mouthwash, toothpaste and gel.

The showcase always attracts the brightest minds in the business and this year was no exception, with the Chief Dental Officer: Sara Hurley and her team giving CPD presentations on the latest oral health regulations and oral health inequalities. The Clinical Theatre housed fascinating keynote lectures from the BDA on The Dahl Principle and endodontics: still considered a ‘dark art’ for many in the dental profession. New for 2023 was The Aesthetics Theatre, with engaging, thought-provoking talks on cosmetic dentistry and facial aesthetics, such as teeth whitening, dark anterior teeth and implantology.

The Association of Dental Implantology (ADI) President: Amit Patel gave a well-received talk to audiences.

HYPO21: Heal your skin

The two-day showcase had everything under-oneroof from the latest innovations and services to help improve dental practices and cutting-edge new innovations to inspire even the most accomplished dental professionals. With demonstrations and testing available, the emphasis was on handson applications. The talks and presentations were thought-provoking and provided excellent opportunities for further networking.

This is our pick of the best exhibitors from this year’s event, listed here: Dental Warehouse & EesseE Ltd (HYPO21). Further details can be found on this page.

For details on how to exhibit in next year’s showcase, please see the website below:

BDIA Dental Showcase 2024

22nd-23rd March

ExCeL, London

https://dentalshowcase.com

HYPO21 Purifying Skin Spray is a FIRST EVER COSMETICALLY LICENSED PURE HOCL skincare solution that is suitable for all skin types and ages. HYPO21 is Organic, Vegan, Sustainable and made of all Natural Ingredients it is also used to boost the skin’s ability to repair itself after aesthetic procedures. It is also soothing for Acne, Rosacea, Eczema,

Psoriasis, and other skin conditions. HYPO21 is the perfect cosmetic solution to soothe and support your skin. Based on the science of Hypochlorous Technology (HOCl), this all-natural, highly effective, electrically charged signalling solution mimics the essence of your body’s natural defence system. Applying HYPO21 to the skin daily, activates an immune boost that helps the skin take itself back to its natural and beautiful state.

Real science in the human body

Harmful pathogens, such as bacteria, spores, and viruses, can be found all around us, in the air, on food, plants, animals, and on inanimate surfaces. The human body uses innate, non-specific mechanisms as the first line of defence against pathogens, infection, and injury. The skin itself, and mucous secretions at epithelial membranes, are both important elements of the innate resistance response. But when these are breached, HOCl is immediately generated by the body in response as the key chemical component of innate immunity.

Visit our website for more information: www.hypo21.co.uk

The UK’s #1 Dental distribution warehouse

The team from Dental Warehouse Ltd were muchly anticipated by Dental Engineers alike at this year’s BIDA Dental Showcase. Dental Warehouse is a market leading distribution and fulfilment warehouse for dental trade dealers and engineers and is known for being a reliable, long-term business partner that guarantees excellence achieving ISO 9001:2015 themselves.

Dental Warehouse has been supplying component parts and finished goods since it was first established in 2008. As well as distributing to over 150 UK Dental Engineers, the company is also the UK ambassador for Faro – an established Italian brand that has been designing and producing equipment for dental manufacturers, dealers, dentist and laboratories for over 70 years.

Using a direct and dynamic approach that cuts out any

unnecessary costs associated with normal distribution channels, Dental Warehouse will always work in your best interest to offer the fastest and most efficient solutions for your dental needs.

Over the years, Dental Warehouse has contributed large amounts of research, time and effort into creating a distribution line that includes only the highest-quality products and brands. Dental Warehouse is the sole distributor for Ajax Dental Equipment in the UK, and is also proud to be UK distributors for Lumoral, Jinme. Only recently in May this year did they also confirm and finalise a partnership with Denco that confirms them as distributors for the entire Denco product range to the UK market.

See below for more information: 0800 112 3502

www.dentalwarehouse.co.uk

Established in 2001, we remain a family run business passionate about supporting Health and Social Care Providers & Local Authorities to improve and develop their services to the most vulnerable people in our society.

Our team have all worked in the industry. The directors have owned and managed their own

W&P Compliance & Training Services

residential and domiciliary care businesses and many of our advisors and associates are former, CQC inspectors, Health Professionals or Local Authority Commissioners so we have a wealth of experience and expertise available to our customers.

Our extensive range of products and services are up to date with the latest industry Standards and

Regulations and are competitively priced.

We provide a straightforward, no nonsense approach to supporting our customers. These strong customer relationships mean our products and services evolve using real case studies, such as feedback from a CQC inspection or a new contractual requirement from a local authority. This intelligence is a key component in how we develop our products and services, which ensures they reflect what is going on at the front line as well as the strategic level.

Whether you are just starting your own care business, going after your first local authority contract, looking to purchase a new set of Health and Social Care Policies, or just need some support or training to move your business forward, W&P has all the skills and expertise you will ever need to help your business grow.

Please contact 01305 767104

https://www.wandptraining.co.uk

W&P supporting Health and Social Care providers across the UK

W&P has been supporting Health and Social Care providers with its business planning, compliance and training requirements since 2001, including:

● Policies and Procedures for Domiciliary, Residential, & Clinical Service providers in England, Scotland & Wales.

● Policies and procedures for Learning Disability Services in England.

● Policies and Procedures for nonregistered services in England

● Staff training packs – i.e. Management of Medicines.

● Accredited on-line distance learning training courses.

● Compliance Audits/Mock Inspections

● Tender writing and Bid support

● CQC Registration Support

● General Business Advice and Guidance

New for 2023!

● Updated CQC compliance webinar

● Values Led Recruitment and Retention Webinar

● Children’s Policies and Procedures

● New Online Policy Portal –Manage, read and share your policies at the touch of a button.

For this and much more, please go to our website at: www.wandptraining.co.uk or call us on 01305 767104, we are here to help.

Vision Engineering launches new version of its bestselling Mantis optical stereo microscope

Vision Engineering, the world-leading provider of innovative inspection, metrology, and digital 3D visualisation solutions, today announced the launch of Mantis 3rd Gen, the latest addition to its best-selling and award-winning range of ergonomic optical stereo microscopes.

Mantis is in use in tens of thousands of R&D, manufacturing and analytical sites around the world. Mantis 3rd Gen incorporates the latest developments in optics, digital cameras and fully adjustable LED lighting, to keep Mantis at the forefront of stereo imaging.

Mantis is designed for precision engineering, electronic engineering, medical device

manufacture, and a wide range of other applications that require high-quality images and superior ergonomics. It features a unique, patented, eyepiece-less design that delivers a large, highquality optical stereo image directly into the user’s eyes, making it more comfortable and easier to view than traditional microscopes.

Manipulative, rework and restoration tasks need stereo images, to allow easy hand to eye co-ordination and depth perception. Mantis 3rd Gen combines stereo optical images, with high resolution camera options for manipulation and recording.

Mantis 3rd Gen features long working distance and excellent depth perception, now with a choice of 3 magnifications, making it ideal for a wide range of applications. It also now comes as standard with five different ways to illuminate your subject, giving you the flexibility to adjust the lighting to get the perfect image for your needs.

In addition to its outstanding image quality and ergonomics, Mantis also features a powerful digital

imaging system that allows you to capture, review, and share high-resolution images. This makes it easy to share your work with colleagues, document your findings, and train new employees.

Substantial R&D has resulted in a new range of stand options, to allow flexibility, stability and reduced footprint.

“As our customers have told us for the last 28 years, Mantis is an ideal solution for anyone who needs to perform precise work with small objects,” said Mark Curtis, Managing Director at Vision Engineering. “We invest substantial R&D time and effort in exploiting the opportunities that fast moving optic, digital and lighting technologies offer our dedicated customer base. Mantis 3rd Gen offers the best of both worlds: superior ergonomics and optical image quality, combined with the latest digital imaging technology.”

Mantis is available for purchase now. For more information, please visit: www.visioneng.com/mantis

OCCUPATIONAL THERAPY Matters

Compassion Fatigue: From stress to strength: Recognise-respondrecover

In this issue of Healthcare Matters, we are proud to select EF training as our Specialist Mental Health Training Provider Company of the Month.

A recent report by NHS England found that compassion fatigue was endemic among its 1.3 million staff members. Poor mental health was common, leading to a quarter of staff absences and now sadly, death by suicide is now the highest among the caring professions. However, they also found that due care and attention given to compassion fatigue led to reduced staff sickness rates, improved performance and morale, showing that indeed caring for people who care matters.

CEO and Founder of EF training, Jayne Ellis describes compassion fatigue vividly as ‘vicarious trauma’ or secondary trauma, a set of acute symptoms that offer mirror the very

people or animals that are being supported. These symptoms can manifest as irritability, breathlessness, feeling overwhelmed, often leading to shut-down and detachment, impacting on workplace performance and home life.

These feelings can be common across a wide range of professions including: medical/nursing staff, counsellors/therapists, charity workers, educationalists, funeral directors, prison officers and animal welfare workers. These amazing caregivers and professionals often possess innate empathy and kindness, which can be eroded through exposure to challenging emotional situations, daily patient distress through pain management, medical conditions and terminal illnesses.

The flight/fight response to this induced stress is linked to the ‘dark side of caring’ and the cycle of

repressing feelings and just carrying on can have a profound impact on wellbeing, leading to high workplace absenteeism and other work-related illnesses.

EF training was established in 2010, as an antidote to increasing rates of compassionate fatigue by founder and CEO Jayne Ellis. With a previous nursing background and compassion fatigue sufferer herself, Jayne wanted to develop a quality, evidence-based training course to address these endemic issues. With an experienced team of trainers with backgrounds in palliative care, child protection, social care, animal welfare and alternative health, the training course is endorsed by The Royal College of Nursing (RCN) and International Association of Trauma Professionals (IATP.)

EF training is the only UK-based company providing accredited bespoke Emotional Resilience training courses, designed to address the impact of compassion fatigue, as well as First Aid Mental Health Training. Based in the picturesque village of Old Windsor, Berkshire the company works proactively with companies right across the UK and Southern Ireland.

We spoke to Natalie Farran: Sales Manager to find out more about how EF training can help organisations combat the grinding impact of compassion fatigue, “EF training has proven positive results in staff retention and sickness levels. This is achieved by the meticulous monitoring and evaluations we carry out.”

“Being the only UK company accredited and endorsed by Skills for Care and The Royal College of Nursing (RCN), in Compassion Fatigue training,

our training is appropriately recognised and has proven, evidence-based results.”

“We now have Part 2 to our training – Reflecting and Responding to Compassion Fatigue. This is designed to enable participants to recap the themes of the original course, take time to reflect on the impact of compassion/emotional fatigue in their personal and professional lives, and explore further strategies and tools to strengthen and maintain emotional well-being.”

EF training starts by carrying out a thorough consultation process, talking with Clinical Managers/HR Specialists, with a pre-coursequestionnaire also designed to extensively hone in on staff feelings. This allows the trainers to identify specific areas for improvement, such as in-house wellbeing services. Throughout the CPDaccredited course, managers and staff learn to:

✚ recognise the emotional impact of their daily job – the symptoms of compassion fatigue and further impact

✚ respond to these symptoms through a holistic programme of diet, exercise and sleep

✚ recover through mindfulness, self-care & selfcompassion, leading to enhanced emotional resilience

Through recognising the underlying causes of compassion fatigue and its associated risk factors,

staff can learn to effectively reduce and reverse the impact. The course teaches students to utilise practical and sustainable self-care remedies, designed for ongoing effectiveness.

What stands EF training apart from other training providers is the due care and diligence taken with pre- and post-course student evaluations. The company is the only training provider that carries out monitoring effectiveness follow-ups. After 12 weeks, all students are asked to fill in an evaluation form to assess the effect of the course on themselves and the team.

One particular case study is a nursing home, with high sickness rates and staff turnover, causing a deep chasm in everyday operations. Some of the staff acknowledged the emotional impact of their caregiving role at home and often felt guilty if

into place after upsetting incidents, allowing for a more team-centred approach. Regular access to counselling and complimentary therapies meant the hardworking team felt more looked after and happier at work. The feedback from the staff was overwhelmingly glowing:

“This should be mandatory training for all healthcare professionals – such as brilliant blend of theory and participation.”

A staggering 80% of all total EF training course participants had considered quitting their professions – this is despite fundamentally loving their jobs and a worrying 94% said work massively intruded on their home life.

they took time off, due to ill health. The students found the EF training course empowering and the subsequent follow-up found hugely improved staff communication and team morale. The management team had put clinical supervision

The post-course respond evaluations are illuminating and heartwarming with comments such as, “The course made me feel validated”

The recover statistics speak for themselves: ✚ 99% felt the course had been a positive experience for them and their team

Managers are often stunned at the shift in team dynamics following the course, with increased communication and they felt more equipped to look after the precious wellbeing of their employees.

We asked Natalie what the future holds for EF training, “We plan to continually grow our client base, move into many different industries and maintain our expertise and excellence with our writing and delivery of our training, whilst constantly being aware of the needs of our clients. We will be collaborating more with other organisations/charities involved in wellbeing.”

“We are a truly passionate and driven team, who are dedicated to getting our vital training to all who need it.”

To learn how to manage workplace compassion fatigue, please see the website below: https://www.eftraining.co.uk

Our training is appropriately recognised and has proven, evidence-based results