CLC Case Study: Stonewater - Herald Court

CONTRACT VALUE £1.1m

Stonewater

DURATION 8 Months 98

NUMBER OF FIRE DOORS

REFURBISHMENT & FIRE SAFETY WORKS TO RETIREMENT LIVING SCHEME

Project Details

Stonewater appointed CLC to refurbish a retirement living scheme in Dudley, transforming the internal and external communal areas of the three-storey, 34-flat development. The project has given the scheme a fresh identity, with modern, high-end spaces that are almost unrecognisable from before.

Works included new flooring, lighting, ceiling replacements, external redecoration, and roof upgrades, creating a premium finish inside and out. Flat entrance doors were replaced to complement the refresh, while new fire alarm, warden call, and TV aerial systems were installed. Safety measures were also addressed with asbestos removal and 98 new fire doors. A notable enhancement was the replacement of the front leadwork, approved by the listed buildings officer, further elevating the building’s appearance.

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“ “

We’ve had some fantastic feedback from our customers. They’ve now got homes that they’re proud to call home. They’ve seen the investment come to life, they’ve worked with ourselves at Stonewater and CLC and [the customers] are really, really happy with exactly what we’ve turned out.

David Ripley, Chief Operating Officer

Project Process

The refurbishment was completed in carefully phased stages, focusing on 3–4 flats at a time to maintain safety and access for residents. Strict safety protocols were implemented during asbestos removal, with air quality testing before residents could re-enter their homes. Regular communication and considerate scheduling helped reduce disruption in this live environment.

Specifications

98 FD30 fire door replacement

Ceiling replacement

Asbestos removal

New fire alarm system

New warden call system

New tv aerial system

Lighting

Carpet and flooring

External redecoration

Internal redecoration

Roof repairs and lead work

Challenges & Solutions

The discovery of asbestos in communal ceilings required careful coordination, with phased removal to ensure resident safety and minimal disruption. During this work, 600 m² of ceilings were replaced. To support residents during these periods, CLC provided special lunches and organised activities to maintain a positive atmosphere as a gesture of goodwill during the disruption caused by the asbestos removal.

As the original plans for the works proved unsuitable due to the existing layout, the project team redesigned the scheme to better accommodate. This reconfiguration improved functionality and convenience for residents, enabling the successful completion of the refurbishment while adding lasting value.

Resident Engagement

Residents were engaged through regular updates, fish and chip lunches, games, and entertainment to ease inconvenience. To further enhance their experience, a TV was provided in the communal lounge and a summer house was installed in the communal garden for residents to enjoy. This resident-focused approach helped maintain trust and satisfaction throughout the project, with feedback highlighting increased comfort, enhanced safety, and pride in their upgraded homes.

Happy Residents

“Here’s what some of the residents had to say about their experience and the improvements to their homes.

“It’s like a five star hotel – it’s beautiful, it’s lovely – it’s more or less perfect.”

“They kept us informed on everything that they’re doing, the work is so marvellous, it’s wonderful. And now we have a very good apartment and I’m very proud to live here. It looks very beautiful now.”

“It looks absolutely fantastic. I feel like the residents were put first on the works that were carried out. I would recommend CLC to work for anybody because they’re really polite and courteous and they get on with the work and try and avoid as much inconvenience as possible to us.”