A NEW RECRUITMENT OPERATING MODEL FOR THE HSE
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programme of work has been under way to evaluate and review how recruitment is delivered across the HSE. The objective is to ensure the health service is supported by a new Recruitment Operating Model which will enable robust recruitment capability, along with enhancing the quality and success of recruitment across the health service. Since June 2021, the Programme Team has engaged extensively with representatives from Acute Services, Community Services and HR Shared Services to co-design the new Recruitment Operating Model. “It is a priority for the organisation to ensure we are best set up to deliver on the recruitment needs of all our services both now and into the future. I am delighted with the progress that has been made in relation to designing the new Recruitment Operating Model for the HSE. Collaboration is central to this extensive transformation journey, and we will continue to work in partnership with our colleagues and stakeholders to ensure its success,” said Anne Marie Hoey, National Director, National HR.
WHY ARE WE CHANGING? As the largest employer in the state, recruitment teams in the HSE handle high volumes of applications, across a wide variety of roles, to support delivery of our services to patients and service users. It is envisaged that the new Recruitment Operating Model will deliver an easily accessed, transparent, efficient and meaningful experience, meeting the needs of our candidates and service managers.
OUR PROGRAMME DESIGN PRINCIPLES The Design Principles (pictured above right) were created and agreed with over 40 representatives from Acute Services, Community Services and National Services. These underpin the design of the new Recruitment Operating Model and act as the measure of success for the design. In addition to our Programme Design Principles, a rigorous decision-making process has been created to ensure appropriate input and governance, with key decisions being further endorsed by the Executive Management Team (EMT).
OUR JOURNEY SO FAR Since June 2021, the Programme Team has engaged extensively with representatives from Acute Services, Community Services and HR Shared Services to co-design the new Recruitment Operating Model. Firstly, a high-level Recruitment Operating Model was defined outlining the key elements of the new Model and clearly articulating responsibilities so that our recruitment teams will be equipped to deliver on requirements into the future.
Further detailed design was completed for all of these key elements to ensure clarity of responsibilities between the Local Services Recruitment Teams and National Recruitment Service and as well as detailed responsibilities for new supporting units to enhance quality and success of recruitment across the health service.
THE NEW RECRUITMENT OPERATING MODEL The new Recruitment Operating Model includes standardised processes for the end-to-end recruitment lifecycle and defines clear roles and responsibilities to enable recruitment teams to successfully deliver on recruitment activities both now and in the future. The new Recruitment Operating Model will streamline and modernise our recruitment model, ensuring we are best set up to deliver on the recruitment needs of all our services, limit duplication of effort, ensure clarity of responsibility and establish clear governance. In addition to the current Local Services Recruitment Teams and National Recruitment Service, the new Model introduces three new supporting units at a national level: • Quality, Standards and Advisory Unit - providing training and guidance to further develop knowledge on leading practice recruitment. This unit will share standardised recruitment tools, resources and methods to ensure a consistent and transparent experience. • Talent Attraction and Engagement Unit - focused on understanding short and long-term talent requirements across our services and then attracting candidates, both locally and internationally. • Third-Party Agency Management Unit - focused on managing service delivery and performance of any of our recruitment agency partners.
LOOKING TOWARDS THE FUTURE Moving towards these new ways of working under the new Recruitment Operating Model is the first step on a longer journey to modernise and improve our recruitment offering across the HSE. Work is also under way to provide HSE-wide technology capability to enhance our efficiency at both a local and national level. We will continue to seek out opportunities to improve service delivery for candidates and service managers, ensuring we are setting our recruitment teams up to successfully deliver on our recruitment needs, and attract the very best talent both locally and internationally. As we move forward with these new ways of working, all those supporting recruitment, hiring staff or partaking in the recruitment process itself will be kept updated. Training will be made available to those supporting recruitment, and guidance will be provided on how to engage with the newly established recruitment units. Further information will be provided on the progress of the recruitment improvement programme in the coming months, as the journey continues to modernise and optimise the HSE recruitment service.
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