September 2020 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LX

• September 2020

Knowledge is Just a Click Away!

Online Educational Opportunities Abound this Fall (See pages 5, 15, 38, 40, 41, 42, 44, 46, 48)

In This Issue Ways to Cope with No Clear Direction......................................................................................22 How to Market Apartments During a Pandemic.......................................................................24 The Demand for Flexibility in the Workplace: Overcoming Challenges for Onsite Staffing.........28 Earthquake Resilient Buildings Protect People and Communities.............................................32 INSPIRE Property Management Webinar Recap — Valerie Sargent Continues to INSPIRE.......36

Tenant Problems?

Eviction of non-performing tenants and collection of unpaid rent can be a frustrating, time-consuming, aggravating and expensive experience. Choosing the right law firm to handle your eviction and debt collection needs is critical. You want a firm that has seen it all, that has the knowledge, experience and staff to handle your case right. No excuses, no delays, just the results you want! The Duringer Law Group is one of California's largest and most experienced landlord tenant law firms, and only represents landlords. The firm has successfully prosecuted over 245,000 evictions and has recovered over $155,000,000 in debt since 1988. Our vast experience and outstanding record of success is unmatched.

The Eviction Leader.

Tenant Eviction Efficient and Effective legal representation.

Attorney fees of $95 to $150 plus costs for an uncontested residential eviction. No office visit required, start case by email or over the phone.

Residential and commercial evictions handled in all courts and counties throughout California.

We have recovered over $155,000,000 for

Don’t be vulnerable! Extensive experience

our clients. No fee if no recovery. Put the

in Asset Preservation strategies for high net

power of an experienced law firm to work for

worth individuals, including domestic and

you.

off-shore entities and strategies.

Efficient, Effective, Affordable!

Our highly experienced attorneys and staff have developed procedures and processes that result in tenant evictions on the fastest track possible. The same efficiencies are evident in our debt collection services. We deliver quality legal representation and exceptional value.

www.DuringerLaw.com

Locations Los Angeles 800.829.6994

San Diego 800.829.6994

Inland Empire 800.829.6994

Sacramento 800.829.6994

Orange County office 181 S. Old Springs Rd., 2nd Floor Mailing address: PO Box 28270 Anaheim Hills, CA 92809 714.279.1100 800.829.6994

Download your FREE Copies!

Eviction & Debt Collection and Asset Preservation Strategies at DuringerLaw.com

Asset Preservation 28059 Lakes Edge Road Mailing address: PO Box 2489 Lake Arrowhead, CA 92352-2489 909.336.1160 877.387.4643

Wilmington, Delaware 877.387.4643

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LX

•

September 2020

Contents AAOC Education & Events

Departments

5 General Membership Meeting 15 Certified Rental Housing Provider Fall Course 38 Earthquake Vulnerability & Retrofitting 101 40 Lunchtime Learning 41 Apartment Maintenance & Repair Series 42 Compensating Your On-Site Apartment Manager 44 INSPIRE Property Managemnent Webinar 45 Proposition 65 Handbook Update Order Form 46 Maintaining Files & Documents 48 Day of Education 50 Save The Date — AAOC Reverse Trade Show 52 No on Proposition 21 — Fact Sheet 53 Letter from AAOC Multi-County Property Rights PAC 54 Donation Form for AAOC Multi-County Property Rights PAC 55 PSC Round Up 79 ApplyConnect Resident Screening

4 President’s Message — Decisions, Decisions 6 Executive Director’s Message — Light at the End of the Tunnel 8 Sacramento Report — SB 1410: Too Costly, Too Complex, and Too Constricting 10 Orange County Legislative Watch — COVID-19 All-Mail Voting in Orange County 12 Legal Corner 16 Dear Maintenance Men 20 Craig’s Corner — Never Let a Crisis Go to Waste 56 The Benefits of AAOC Membership 57 Welcome New Members 58 PSC Corner — LTV Mortgage Capital / Flood Relief Specialists 59 Product & Service Council’s Service Provider Directory 63 Product & Service Council’s Contact Index 76 Advertisers’ Index — Category 78 Advertisers’ Index — Alphabetical

F eatures 22 Ways to Cope with No Clear Direction By Sonya Loera 24 How to Market Apartments During a Pandemic

By Jillian Fikkert

28 The Demand for Flexibility in the Workplace: Overcoming Challenges for Onsite Staffing

By Stephanie Anderson

2 Earthquake Resilient Buildings Protect People and 3 Communities. By Ali Sahabi 36 INSPIRE Property Management Webinar Recap — Valerie Sargent Continues to INSPIRE Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

September 2020

www.aaoc.com

Apartment News

1

MULTIFAMILY SALES

LOCAL Expertise.

World Class Resources.

1031 EXCHANGES FINANCE APPRAISAL

Fortune 500 unparalleled tools & resources, leverage, credibility & market coverage – to deliver exceptional outcomes for every client we serve.

CONTACT US FOR A

FREE VALUATION FOR YOUR

MULTIFAMILY PROPERT Y To access our listings and join our mailing list:

WWW.MULTIFAMILYSOCAL.COM

Dan Blackwell +1 949 307 8319 Lic. 01854961 dan.blackwell@cbre.com

CO N N ECT W ITH US @MULT IFAM ILYSOCAL

Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

SEPTEMBER

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

2 - Certified Rental Housing Provider (Summer) Week 11 Wednesday, 6–10 pm, Webinar 3 - Certified Rental Housing Provider Week 1 Thursday, 8:30 am–12:30 pm, Webinar (See Page 15) 7 - Labor Day Monday, Office Closed 8 - Board of Directors Meeting Tuesday, 6 pm, Online 9 - Seismic Retrofitting Webinar Wednesday, 1–2 pm, Webinar (See Page 38) 10 - Certified Rental Housing Provider Week 2 Thursday, 8:30 am–12:30 pm, Webinar (See Page 15) 15 - General Membership Meeting Tuesday, 7–9 pm, Webinar (See Page 5) 16 - Lunchtime Learning with Laura Lemansky Wednesday, 12–1 pm, Webinar (See Page 40) 17 - Certified Rental Housing Provider Week 3 Thursday, 8:30 am–12:30 pm, Webinar (See Page 15) 24 - Certified Rental Housing Provider Week 4 Thursday, 8:30 am–12:30 pm, Webinar (See Page 15) 24 - PSC Roundup Thursday, 4–5 pm, Online (See Page 55) 29 - Compensating Your Onsite Apartment Manager + Safely Showing Vacant Units During COVID-19 Tuesday, 10–11:30 am, Webinar (See Page 42)

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Frank Alvarez Craig Kirkpatrick Nick Lieberman John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson

Directors n n n n

n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

Directors Emeriti n n n

Ronald Berg David A. Cossaboom Nicholas Dunlap

n n n

Jerry L’Ecuyer William R. Gorman Ray Maggi

OC TOBER 1 - Certified Rental Housing Provider Week 5 Thursday, 8:30 am–12:30 pm, Webinar (See Page 15) 5 - Welcome Home OC Workshop Monday, 10–11:30 am, Webinar 7 - Apartment Maintenance & Repair Series Week 1 Wednesday, 9 am–1 pm, Buffalo Maintenance (See Page 41) 8 - Certified Rental Housing Provider Week 6 Thursday, 8:30 am–12:30 pm, Webinar (See Page 15) 13 - Board of Directors Meeting Tuesday, 6 pm, Online 14 - Apartment Maintenance & Repair Series Week 2 Wednesday, 9 am–1 pm, Buffalo Maintenance (See Page 41) 15 - Certified Rental Housing Provider Week 7 Thursday, 8:30 am–12:30 pm, AAOC Office/Webinar (See Page 15) 20 - General Membership Meeting Tuesday, 7–9 pm, Courtyard by Marriott/Online 21 - Apartment Maintenance & Repair Series Week 3 Wednesday, 9 am–1 pm, Buffalo Maintenance (See Page 41) 21 - INSPIRE Property Management Webinar Wednesday, 12–1:30 pm, Webinar (See Page 44) 22 - Certified Rental Housing Provider Week 8 Thursday, 8:30 am–12:30 pm, AAOC Office/Webinar (See Page 15) 28 - Apartment Maintenance & Repair Series Week 4 Wednesday, 9 am–1 pm, Buffalo Maintenance (See Page 41) 28 - Maintaining Files and Documents Webinar Wednesday, 3–4:30 pm, Webinar (See Page 46) 29 - Certified Rental Housing Provider Week 9 Thursday, 8:30 am–12:30 pm, AAOC Office/Webinar (See Page 15)

NOVEMBER 3 - Election Day Tuesday 4 - Workplace Harassment Training Wednesday, 9–11 am, Webinar 5 - Certified Rental Housing Provider Week 10 Thursday, 8:30 am–12:30 pm, Webinar (See Page 15) 10 - Board of Directors Meeting Tuesday, 6 pm, Online 11 - Reverse Trade Show Wednesday, 12–5 pm, Morton’s Steakhouse, Santa Ana (See Page 50) 12 - Certified Rental Housing Provider Week 11 Thursday, 8:30 am–12:30 pm, Webinar (See Page 15) 18 - Day of Education Wednesday, 9 am–5 pm, Webinar (See Page 48)

September 2020

www.aaoc.com

Apartment News

3

PRESIDENT’S MESSAGE B y F rank A lvarez P resident

Decisions, Decisions

T

he final quarter of the year is fast upon us and I cannot wait for 2020 to be over and done with. Thankfully, the days and months this year have flown by quickly. For some reason, however, my “To Do” list has grown instead of shrunk as the year has worn on, and everything seems to be a priority these days. As professional housing providers and business owners, we do not have the luxury of living life day-by-day or moment-to--moment, and we very rarely have time to stop and smell the roses. On top of that, we need to focus on year-end planning and the first and second quarter of 2021. Regardless of how mentally, physically, and emotionally exhausted we feel, there will be many decisions needing to be made that will affect ourselves, our business, and our industry.

Also having decisions to make is Governor Gavin Newsom. By the time you read this message, all remaining state legislative bills affecting our industry will have either passed the Legislature and been sent to the governor for consideration or died in the Assembly or Senate. For those bills that now rest with the governor, it is his duty to weigh the impact of each one and either sign it into law or veto it. His decisions will directly affect our hardworking industry and the communities that we own and operate. The governor will have until September 30 to act on the bills that have reached his desk.

Instead of biting our nails out of worry for the future of our industry, we

4

Apartment News

have the power to get involved. First, by contacting the governor’s office and asking for vetoes on the bills that will negatively impact our industry. Second, as we look ahead to the General Election on November 3rd, now is the time to endorse and support candidates who support our industry. Keep your eyes open next month, as the October issue of Apartment News will feature AAOC’s General Election Voters’ Guide and the endorsement list of candidates that your association recommends we support during these tumultuous times.

I recently spoke with AAOC Vice President of Government Affairs Bill Christiansen to get briefed on his work and that of our unmatched, hardworking, and dedicated legislative committee.

Here’s an excerpt from our conversation: Frank: How long will Governor Newsom have to weigh his decisions either in favor or opposition to the current bills on his desk?

Bill: The governor has until September 30th to decide whether to sign or veto all the bills passed by the Legislature.

Frank: What should we do in the meantime?

Bill: We still have time to influence the governor’s decisions and AAOC will continue sending “Red Alerts” calling upon our members to contact the governor on the bills that affect our industry.

Frank: Looking ahead to the election this fall, can you explain how we are voting this year?

Bill: Since the governor and the State

www.aaoc.com

September 2020

Legislature decided that California would have a universal vote-by-mail election this fall, every member of AAOC should have already received their ballot in the mail.

Frank: Our members and I have always been extremely impressed with how active and diligent you and our legislative committee are. Where are we at right now in getting the word out to our members about the issues and candidates that we should get behind?

Bill: AAOC will be endorsing candidates who support the multifamily housing industry and creating a list that will be emailed to all members, published on the AAOC website, and featured in the October issue of Apartment News. Each candidate will have been vetted by our Legislative Committee to determine where they stand on the issues that matter most to our industry.

Frank: Bill, what can our members do to help our efforts to elect pro-rentalhousing candidates to office?

Bill: First, they need to vote. Second, they need to encourage their friends and family members to vote I support of the AAOC-endorsed candidates in their area.

Frank: What’s new with AAOC’s efforts to defeat Proposition 21?

Bill: Well, AAOC members have really stepped up to the plate and contributed more than a quarter of a million dollars President’s Message — continued on page 10

General Membership Meeting Tuesday, September 15, 2020 • 7–9 p.m.

PRESENTED EXCLUSIVELY ONLINE! Sponsored by:

2020 State Legislative Session Wrap Up COVID-19, Close Calls & Coming Attractions for 2021

Please Note: This meeting will be presented exclusively online.

It will not be held at the Courtyard by Marriott.

Members will need to register online at www.AAOC.com to access the webinar.

California’s rental-housing industry has been in a fight for its life all year long.

In what many people already considered to be the industry’s most treacherous legislative year ever, COVID-19 only served to compound the threat.

Join us online and hear from a panel of rental-housing industry leaders and members of Orange County’s state legislative delegation, as they provide a legislative session recap. Find out about the rental-housing legislation that has been signed into law or is on the governor’s desk awaiting action. Plus, get a preview of what the industry should expect when the new state legislative session begins in 2021.

As an AAOC member, you also receive representation through the National Apartment Association (NAA) and California Rental Housing Association (CalRHA).

www.AAOC.com

September 2020

www.aaoc.com

Apartment News

5

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Light at the End of the Tunnel

O

range County was officially removed from the state’s COVID-19 watch list on August 23 after gaining control over the resurgence in COVID-19 cases and hospitalizations that occurred earlier this summer. The county was placed on the watch list in June and then had a second wave of restrictions and business closures imposed to protect public health in mid-July. The watch list removal comes as welcomed news as it signals a major step toward more normalized conditions in Orange County. And for those of us with school-aged children, this includes schools being allowed to reopen for in-person student instruction. If the county can consistently meet certain state mandates through the beginning of September, students may be able to return to their classrooms shortly after Labor Day. If Orange County can keep itself from backsliding in the coming weeks and months, and a second wave of COVID-19 infections fails to materialize this fall, AAOC is even cautiously optimistic that it will be able to present at least a few smaller, in-person events

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961?

6

Apartment News

during the final months of the year, including its four-week Apartment & Maintenance Repair Series in October and its Reverse Trade Show in November.

Perhaps we are finally seeing some light at the end of the tunnel.

Speaking of light at the end of the tunnel, one year ago, AAOC announced its formal partnership with Orange County United Way and United to End Homelessness and introduced its membership to the Welcome Home OC program. For rental property owners and operators who wish to be part of the solution to end homelessness in Orange County, Welcome Home OC seeks to pair them with qualified homeless individuals and families with Section 8 vouchers who have been unable to find housing that falls within the HUD payment standard. Along with the partnership announcement being made at the General Membership Meeting last September, AAOC also recognized its members who had already signed up as inaugural program participants earlier in the summer.

At our upcoming General Membership Meeting on September 15, we will welcome back Orange County United Way CEO Sue Parks to provide a progress report on the Welcome Home OC program and discuss the positive impact that AAOC members have had during the first year of the partnership.

Thanks to our members’ participation — and that of the greater Orange County rental-housing industry — a meaningful step has been taken toward changing

www.aaoc.com

September 2020

the homelessness dynamic in our backyard. I hope you will join us online for a special presentation during the AAOC General Membership Meeting as we recognize our members who have joined the Welcome Home OC network over the past year and thank them for stepping up and helping us end the homelessness crisis in Orange County.

Finally, I want to thank our members who have stepped up in recent months and contributed to AAOC’s effort to defeat Proposition 21, the statewide rent control initiative that will appear on the General Election ballot this fall.

Since the association’s fundraising effort began in mid-June, our members have contributed more than a halfmillion dollars to AAOC’s MultiCounty Property Rights PAC. This is a strong start but there is considerable fundraising to be done. We are halfway toward matching what AAOC members contributed two years ago to defeat Proposition 10, and our goal is to break $600,000 in fundraising to defeat Proposition 21.

If you have not yet contributed, now is the time to do so. Please see the fundraising letter and complete the donor information form in this issue of Apartment News, and mail it with your check, payable to AAOC Multi-County Property Rights PAC, to AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Every dollar counts and we need your help as we work to defeat this rent control ballot initiative.

You Can Buy A Vinyl Window Anywhere.

COME SEE WHY YOU SHOULD BUY FROM US!

PROUDLY SERVING SOUTHERN CALIFORNIA FOR OVER 25 YEARS!

Free In-Home Consultation! w w w. C a l R e p Wind o ws A nd Do o rs .co m

VISIT OUR SHOWROOMS 714-395-5775

Owners Juli McCann and Joel Peck

714-400-2702

1129 Kraemer Blvd., Anaheim

11247 Slater Ave., Fountain Valley

Hours: Mon–Fri 9–5 • Sat 10–3

Hours: Mon–Fri 9–5 • Sat 10–3

FINANCING AVAILABLE O.A.C.

September 2020

SPECIAL OFFER

FREE UPGRADE TO LOW-E3 & CRAFTSMAN FRAMES Applies to Daylight Max windows only With purchase of 8 windows or more.

Cannot be combined with any other offer.

Expires 09/01/18

Lic. #918800

www.aaoc.com

Apartment News

7

SACRAMENTO REPORT B y R on K ingston

SB 1410: Too Costly, Too Complex, and Too Constricting

$

1.4 billion dollars a month is the estimate that the state Franchise Tax Board estimates will not be paid to rental property owners during the COVID-19 state of emergency that began in March if SB 1410 (Caballero) becomes law.

Now that I have your undivided attention, let’s look at what the bill proposes.

SB 1410 proposes to void any demand for the payment of unpaid rent, or any notice to terminate tenancy served, that has accrued during the State of Emergency due to COVID-19. Any rental property owner who desires to serve an unlawful detainer on a tenant who has failed to pay rent during this period, will be forced to sign and offer that tenant a COVID-19 Eviction Relief Agreement, in order to exercise the use of unlawful detainer.

This agreement is unilaterally optional for tenants only but is mandatory for any rental property owner who wishes to file an action for unlawful

8

Apartment News

detainer due to non-payment of rent during the State of Emergency. It allows a tenant to defer unpaid rent and would prohibit the owner from serving a notice terminating the tenancy or filing a complaint for unlawful detainer for that unpaid rent during and for an additional period of up to an unspecified number of days following the State of Emergency. Repayment of the unpaid rent would be made to the state of California beginning in 2024 and ending in 2034. Rental property owners would be eligible to receive any reimbursement in the form of a state tax credit from 2024–2034.

SB 1410 does not address consideration of costs associated with the operation of any rental unit/development until an owner files their income tax return for 2024. Then and only then an owner may recover 10% of the unpaid rent per year.

Many experts believe that owners will be foreclosed of the opportunity to

www.aaoc.com

September 2020

receive any additional compensation for uncollected rent accrued during this period unless they sell the state tax credit at extreme discounts. This would lead to greater diminution of value of the property and sums that property owners require for efficient operations.

Should SB 1410 be signed into law, the impact will be severe and immediate.

Owners, not unlike any business, will not be able wait 14 years to be repaid for debt owed (rent) today. The bill would result in a strong likelihood of bankruptcy, foreclosure, lack of maintenance, and a general inability to deliver quality rental housing.

Here is what the Assembly Judiciary Committee analysis states as the reason for the bill: “The main strength of the bill is that it would protect against widespread evictions during a pandemic, while providing future compensation (starting in 2024) to landlords for their present losses (the payment of today’s rent)…SB 1410 also

keeps landlords (particularly small landlords) from falling into foreclosure by providing them with refundable tax credits in exchange for missed rent.

These tax credits can be redeemed in annual increments during the 2024– 2034 tax years or can be sold by the landlord (and can only be sold once) at any given time.�

Admittedly many property owners that are going to be forced into the SB 1410 tax credit program cannot afford to hold onto the tax credit for 14-years to be fully repaid by the state of California. To be repaid the state has devised a tax repayment scheme that will last 14-years and during that time the first owner may sell the rental balance that was not paid to the owner to ONE tax payer. That subsequent owner is forbidden to resell the credit. Selling your earned tax credit comes with riskthe first of which is selling the credit at a steep discount.

Federal government low-income housing tax credits experts observe

there is no market for a state run tax credit program. It would take well over a year to create a state tax credit program. Small rental property owners will have no idea of who to approach, how and when to sell the tax credit, and most important should expect a 40-60 % discount. Those same experts don’t understand why SB 1410 prohibits the tax credit from being sold more than once. The federal tax credit program optimizes selling the federal tax credits until they become the right financial fit for all concerned. It appears that the state legislature knows more than the federal government.

The proposed plan for rental property owner reimbursement is impractical and does not make reasonable provisions for the realities of operation and maintenance of a rental property.

Without a subsidy provided that will act to supplement the loss of vital income, a rental property owner who experiences default by multiple tenants will be ill suited to sustain the hard-

September 2020

ships of continuous operations. The ability to economically withstand a loss of income from multiple tenants will be an onerous burden, and few rentalhousing providers will be situated to withstand the strain for the four year period, until the time in which the tax credit may be recovered.

If SB 1410 truly existed as a lawful mechanism, it would allow low- and moderate-income households to remain in possession when they have provided verification to owners that they have been adversely affected by COVID-19 and provide an effective financial repayment mechanism that would not crush owners.

As of the date of this article, the bill is one of two measures that seek to bar evictions due to the non-payment of rent during the entire time of the state of emergency. Do we know what day, month and year will the Governor and local governments determine that it is safe to lift the state of emergency? Of course not!

www.aaoc.com

Apartment News

9

ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs

COVID-19 All-Mail Voting in Orange County

R

unning a statewide vote-by-mail election will be complicated and there will be plenty of room for things to go wrong. Validating and counting a flood of mailed-in ballots will be a major effort. Only 15 out of California’s 58 counties had opted for an all voteby-mail election before the COVID-19 outbreak. Orange County had a successful and smooth experience in the Primary Election earlier this year, but will California’s 57 other counties be able to mirror Orange County’s success come the General Election in November?

There were ultimately 100,000 Orange County Primary Election ballots rejected for multiple reasons including arriving too late to be counted. Neal Kelley, the Orange County Registrar of Voters, has implemented transparency measures for ballot counting, which include live video streaming and mandatory audits of the voting system. 80% of Orange County’s residents voted absentee in the March Primary Elections.

That number is up from 60% in 2018.

Kelley has developed a ballot-tracking system to handle such a large capacity and ensure voter confidence in the all vote-by-mail system. Every Orange County voter will be able to track their ballot from the Registrar’s website.

In June, the State Legislature passed a special provision for the General Election, allowing ballots postmarked

by Election Day to be counted even if they arrive 17 days late. The slower count of mailed ballots will prevent a clear Election Night winner in many

10

Apartment News

races, including statewide ballot measures. It could take days or even weeks after the polls close for all of the votes to be counted.

The U.S. Postal Service has already had trouble with the processing and delivering of regular mail. Will they be able to handle an election-eve flood of millions of ballots in California? The Orange County voting data showed that voters’ habits did not change much in the Primary Election. Most voters wait until the weekend before the election to mail or drop off their ballots, or vote in-person, at a local voting center.

In Orange County, the in-person voting centers will be open for five days, including Election Day. Election workers at vote centers will be required to follow strict public health rules. They will wear gloves and other protective equipment and will sanitize voting equipment at each site.

The Orange County Registrar of Voters has ordered 300,000 masks for voting locations and election workers will be required to watch training videos with detailed instructions on how to keep the vote centers COVID-free. There is a concern that election workers might contract COVID-19 either right before or after the election, leading to a slowdown in work or the need for additional, well-trained backup employees.

The vote-by-mail General Election will be very different from anything previously experienced. There will be plenty of room for things to go wrong statewide, but Orange County is fortu-

www.aaoc.com

September 2020

nate to have already demonstrated its ability to run an election smoothly under the new system. AAOC members will need to make sure they encourage their family, friends, and coworkers to vote for pro-property rights candidates in the General Election this November. In next month’s issue of Apartment News, AAOC will publish a list of endorsed candidates who will be vetted by the AAOC Legislative Committee. For further information, please contact Bill Christiansen at billc@aaoc.com or (714) 245-9500.

President’s Message — continued from 4 to the statewide “No on Proposition 21” campaign. We now have “No on 21” yard signs available and our website and social media channels will be updated with new information during the final two months of the campaign.

Frank: Thank you, Bill.

Finally, I would like to thank our members, staff, and legislative committees for their concerted efforts to support and defend our industry during this critical legislative and election year.

Your decision to get involved and participate in the process makes a difference. I also want to extend my thanks to our executive director, David Cordero, who has kept us moving in the right direction and quite literally ensured that AAOC continues to provide “The Resources You Want—The Representation You Need.”

Pacific Premier Bank Has Acquired Opus Bank Multifamily Financing Tailored to Your Business Objectives Pacific Premier Bank’s team of experienced Income Property Bankers has a thorough knowledge of today’s multifamily and commercial real estate marketplace.

Extensive Industry Expertise Expanded Services Strength and Performance

California

© 2020 Pacific Premier Bank | All rights reserved. © 2020 Forbes Media LLC. Used with permission.

Arizona

Nevada

Oregon

Washington

PPBI.com

September 2020

www.aaoc.com

Apartment News

11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I am about to enter a five-year term lease for an industrial unit in Southern California.

The unit has been vacant several months and I do not want to lose this deal, seems like good tenants are kind of few and far between lately. We have agreed on just about all of the deal points except a couple.

At the last minute, the tenant requested the lease be prepared with a subsidiary of his company rather than the parent company, saying it is for ‘tax reasons.’ Additionally, he wants to make the use provision extremely broad rather than specific, allowing him to do just about anything in the premises without having to get my permission. He knows I need to lease the space, but I am not sure I want to give in on these points, what are my options?

Negotiating commercial leases involves a bit of horse trading. Often, terms that are very important to your tenant may not be so important to you, and vice versa. Knowing the pros and cons of each deal point allow you to knowingly accept or reject certain risks when considering certain requests. Generally, parties meet somewhere in the middle of a request, allowing certain concessions, but protecting the interests of the Lessor. The tenant’s last-minute request to substitute a subsidiary in its stead is an attempt to shift the risk away from the financially stable parent company, and obligate a less financially qualified entity, often times a mere shell, with relatively few assets. Screen the proposed replacement tenant as you would any proposed tenant to determine if it

12

Apartment News

meets your rental criteria. Is it an existing concern or a new entity recently formed solely for the purpose of signing this lease? Is it an independent business concern, generating its own revenue stream? With its own assets?

Or merely a subsidiary of the parent with no independent means of sustainability. There are many options to offer that would allow the tenant to satisfy his ‘tax reason’ while still protecting the Lessor’s interests. You may allow the replacement tenant but require the parent company to guaranty the lease. The Guaranty can range from an unconditional full-term guaranty to a limited guaranty based either on a certain period of time, or a certain maximum exposure. An increased security deposit adds protection as well. Options such as an irrevocable declining letter of credit issued by a reputable financial institution allow parties to salvage deals that might otherwise fail. Use provisions are important for a number of reasons. It is important that the tenant’s use does not overburden the facility or interfere with the neighbors. Certain unacceptable tenant uses may involve high levels of noise, or the use of corrosive or carcinogenic materials, or other toxic byproducts. As your facility is an industrial complex, parking is no doubt limited. It is important that the approved uses do not overburden the limited available parking. Rather than approving a very broad undefined use, it is better to identify the allowed use, but allow the tenant to request approval

www.aaoc.com

September 2020

for a change of use in the event its operations change in the future.

I just received the most curious letter. Seems my local police department has identified one of my residents as an undesirable, they say he is suspected of being in a gang and is dealing drugs. They say that if I do not evict him, the police will prosecute me for allowing a criminal to operate on my property. I may even lose the property! The family has been there for several years, other than a couple bounced checks they have been model tenants. Help, I cannot afford a vacancy right now, what do I do?

In this upside-down world we live in today, this actually is a growing trend in law enforcement. Rather than prosecute the criminal, many law enforcement agencies are taking the lazy way out and threatening the law-abiding landlord, forcing them to evict the resident. Rather than locking up the bad guys, just shuffle them off to another community. If the police are certain he is dealing drugs, why isn’t he in the “gray bar hotel”? If the letter you received is inconsistent with your experience with your resident, follow up with the police department by asking for documentation supporting their claim. Have there been arrests on the property? Have illegal drugs been found there? Ask other residents in the building, gather independent information. If the information you gather supports your resident’s involvement in criminal activity,

take action immediately. Consult your attorney to determine if you have enough facts to support a three-day nuisance notice, or if a thirty-day or a sixty-day notice is appropriate.

Remember, a letter from the police department is not sufficient evidence in court to base a nuisance notice on, testimony from percipient witnesses will be required.

My apartments have experienced some roof leaks. Most of the leaks are minor, but there is a pretty big leak in one apartment.

This is of great concern to me, because the roof is less than five years old, and has never leaked before. I even had it inspected prior to the rainy season by a competent roof inspector. The trouble is that the water leaked into one of my resident’s unit, and apparently caused a substantial amount of damage. The resident claimed that his stereo equipment, television, computer, furniture, and clothing were ruined. He even has pictures of the water dripping from the ceiling onto his stereo and television set.

The resident is threatening to sue me if I do not reimburse him for his losses. What should I do? Am I responsible for the resident’s personal property losses?

An owner is not generally liable for damage caused to the personal property of a tenant, absent negligence on the part of the owner or his agents. Provided a licensed roofing contractor performed the roof installation, you maintained the roof adequately, had it inspected on a regular basis, and were not on notice of any prior problems, you should not be responsible for damage to the resident’s personal property. Additionally, the tenant has an obligation to mitigate his damages when faced with a leaking roof. This basically means that if the leak was coming slowly through the roof, and the tenant knew about it, then he should have taken some measures to minimize the damage to his personal property. The fact that the resident had

Let us take care of your laundry At WASH, we are transforming multifamily laundry rooms with innovative tech, better options, and unparalleled service and support.

• Energy Efficient Washers & Dryers • Expert Management • Mobile Payment • Experience That Counts

Learn more at wash.com/care 800-777-1484

Legal Q&A — continued on page 14

WS19-009 Let Us Take Care 4_9375x10 4c.indd 1

September 2020

www.aaoc.com

3/27/19 Apartment News

13

3:23 PM

Legal Q&A — continued from 13 time to grab a camera and take pictures of the dripping water, while letting his television set, stereo and other belongings get soaked suggest the resident failed to mitigate his damages. In simple terms, the tenant should have moved his stuff, and grabbed a bucket, rather than watch it drip.

I am getting conflicting advice about whether or not I must rent to some one that does not have a valid social security number, nor an official picture ID. Seems like most of the attorneys and the Fair Housing guys say I ‘cannot discriminate’ and that I must rent to all, regardless of whether or not the prospect can prove who he is, or verify his tenancy history, or his ability to pay the rent. I have been following that advice for years and now have a building full of undocumented people that I could never find in a million years if I ever had to collect from them. The rent usually gets paid, but the building, and the neighborhood, look like hell. I want to take my building back and only rent to persons that qualify, that have verifiable identities and credit, and are good credit risks. What are my rights?

The dirty little secret is that our industry has passively allowed this erosion to occur over many years. Many landlords have looked the other way in favor of the quick rental, the cash payments, the

full building and the reduced confrontation. We have taken the easy way out.

Landlords have been wary of lawsuits claiming discrimination and have believed the bullying taunts and threats from the tenant and immigrant rights activists, that we have just taken the easier and less confrontational course of allowing it to happen. We blame our government for not addressing the illegal immigration issue; one side of the aisle wanting cheap labor, the other wanting cheap votes. We blame employers for hiring, and our ‘welfare state’ for creating the magnet that keeps drawing. Landlords are part of the problem as well. By succumbing to the shortterm temptation of the quick rental to the unverified and undocumented, we are contributing to the problem. Many landlords are realizing that rather than just complaining, they can be a part of the solution. Landlords have absolutely no obligation whatsoever to rent to an individual who is unable to independently verify his identity, his past tenant history, and his ability to comply with the terms of the rental agreement, including his financial ability to pay the rent.

Our system of society is built around a numeric social security or tax ID number. Our life history, good and bad, is reported more often than not, into a data base that is organized by, and sorted by the social security number. Names are common, but social security numbers are unique. No two people should share the same number.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

14

Apartment News

www.aaoc.com

September 2020

Credit as well as criminal convictions are reported similarly. These very basic requirements should be applied uniformly to all applicants, regardless of race, national origin or ethnicity. It is just good business sense. With average rents over $1,500 a month, landlord investment of $200,000 or more per rental unit, and a litigation climate that is out of control, landlords must know who their residents are, must reduce their risk of financial loss and must know how to recover from a breaching resident.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

Certified Rental Housing Provider E D U C AT I O N P R O G R A M

Take Your Career to the Next Level!

— Fall 2020 Program — Thursdays September 3–November 12, 2020 8:30 a.m.–12:30 p.m.

REGISTER TODAY!!

Classes will be presented online or at the AAOC Office (Class Seating is Limited)

This 11-week comprehensive training course is perfect for both new and experienced rental-housing providers. If you are an Apartment Owner, Resident Manager, Regional Property Supervisor, or Operations Team Member, this class is for you!

Our instructors are industry leaders and seasoned professionals who will equip you with the knowledge and tools that will help you grow and thrive.

Course Topics Include: • Residential Property Management • Property Marketing Analysis & Strategies • Property Maintenance • Leasing Techniques & Renting to Qualified Residents • Legal Issues Affecting Landlords & Tenants • Human Resources • Fair Housing & Government Standards

Members: $595 Non-Members: $695 Registrations must be paid in full

by September 1, 2020.

No refunds after this date.

• Employee Development • Financial Management & Budgeting • Liability, Emergency & Crime Management • Insuring & Protecting Your Community

REGISTER Online—www.AAOC.com

September 2020

www.aaoc.com

Apartment News

15

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

for the tank and open a hot water sink faucet or bathtub valve to relieve water pressure in the tank.

Dear Maintenance Men:

My duplex has a 40 or 50 gallon water heater. What is the procedure for cleaning out the tank? I’m sure it has sediment as our water is fairly hard.

However, I don’t see a clean out for the tank other than a drain valve. Frank

Dear Frank:

To get the most life out a residential water heater, a yearly tank draining and cleaning is recommended. Here is a quick run through on how to clean the sediment out of a tank without a dedicated clean-out port.

1. Turn off the gas or electrical to the tank.

2. Allow the water in the tank to cool for at least two hours or open a hot water valve such as a bath valve and let it run for about ten minutes. If you are in a drought-prone area, just let the tank cool by itself.

3. Turn off the cold water inlet valve

4. Connect a hose to the bottom drain valve at the bottom of the water tank.

5. Open the bottom drain valve to allow the draining of the tank. Be careful the water is not scorching.

6. Once the water is all drained away, it is not a bad idea to remove the drain valve at the bottom of the tank and insert a cleaning brush to remove any debris still loose at the bottom of the tank. It is recommended that you get a refrigerator coil cleaning brush as it is long and skinny and easy to insert through the drain opening at the bottom of the tank. If the bottom drain valve is plastic, we recommend replacing it with a brass ball valve. This will ease future tank cleaning.

7. It is sometimes recommended once

all the water is drained out and before removing the drain hose that you close all hot water faucets and repeatedly open and close the cold water tank valve. Allow about a minute’s worth of water to escape under pressure to help clean out the last of any loose debris in the tank, then close the cold water inlet valve.

8. Remove the drain hose and close the drain valve.

9. Now you are ready to refill the hot water tank. Make sure the bottom drain valve is closed and a hot water faucet is open in the unit. The open faucet will allow air to be purged from the water tank.

10. Open the cold water inlet valve leading to the water heater and allow the tank to fill. You will know it is full when the hot water faucet in the unit stops sputtering air and only water is coming out of the faucet. It is a good idea to open other hot water valves to help clear air of the lines as well.

Dear Maintenance Men:

My building gets hit by graffiti on a regular basis. How can I stop this curse? Jim

COIN-OP APARTMENT LAUNDRY SALES  SERVICE  REVENUE LEASE  PARTS

Dear Jim: High Quality Apartment Laundry Service ACE Commercial Laundry Equipment Inc

16

Apartment News

www.aaoc.com

Westminster, CA

acelaundry.com

September 2020

We understand. Our company maintains several properties that attract graffiti like a magnet. There are several solutions Maintenance Men — continued on page 18

your building less attractive to graffiti taggers.

Maintenance Men — continued from 16 that may help.

1. Paint over graffiti as quickly as possible will help deter future vandalism. We recommend painting over the same day or within 24 hours of the graffiti appearing on your property. Graffiti vandals like to advertise. By removing the graffiti quickly, the less recognition the vandals will receive, thus making

2. Install lighting in areas prone to graffiti. Motion activated lights also work well to deter vandals. If you have a sense of humor, install motion activated water sprinklers.

3. Plant vines or bushes along a wall or the side of the building is a good long-term solution. As the landscape grows, it will make it more

difficult to graffiti your walls.

4. Use anti-graffiti paint. This special, clear-coat paint makes removing the graffiti as easy as washing your walls. There are different versions of this paint. Some are sacrificial coatings others are more permanent.

Dear Maintenance Men:

I am replacing a number of rotted, pressure-treated 4x4 fence posts on my property. Why do some posts rot and other do not? There is no rhyme nor reason for one post to be good and the other one bad. How can I avoid this trouble in the future? Kent

Dear Kent:

The issue of the rotting posts lies in the Tree Growth Rings and their location.

The rotting posts may have centered growth rings. If you look at the 4x4 post end, the growth rings will be either centered or not centered. A centered growth ring is common in post made from a peeler core. The tight centered growth rings of the peeler core will not accept pressure treatment as well as a post with off-centered growth rings. Chances are the fence you are repairing may have a mixture of peeler core posts and off-center growth ring posts. A Peeler core is the byproduct of plywood manufacturing. A log is turned on a lathe to produce plywood veneer and the center that remains is called a peeler-core. When buying pressure treated post, look for off-center growth rings.

Maintenance Men — continued on page 26

18

Apartment News

www.aaoc.com

September 2020

SEISMIC ENGINEERING & CONSTRUCTION EXPERTS

S

ince 1984, our team has been

making California buildings safer, performing full-service seismic retrofit engineering, steel fabrication and construction on soft-story apartments, historical structures, non-ductile concrete buildings,

Industry leader

steel frame and unreinforced masonry

Proven expertise

buildings throughout the state of

Satisfied clients

California.

Our business model is built on value engineering: a systematic method of achieving the optimum ratio of functionality, safety and cost effectiveness.

We believe that superior customer service is the foundation of any

Experts in All Building Types

Full-service Team

business, and we customize every

Soft-story Multifamily Tilt-up Unreinforced Masonry Non-ductile Concrete

In-house Licensed Engineering, Steel Fabrication & Construction

project to suit the individual needs of our clients.

Steel Moment Frame

(833)9Strong (833) 978-7664

optimumseismic.com

September 2020

Since 1984, our team has completed more than 3,000 projects

Contractor License No. 1012702

www.aaoc.com

Apartment News

19

CRAIG'S CORNER B y C raig K irkpatrick

Commentary from a Broker, Owner and Manager Perspective

Never Let a Crisis Go to Waste

M

any have uttered these words and while some get credit and others don’t for being original, one thing is for sure; our elected officials are pushing the boundaries of this quotation amidst the COVID-19 pandemic. This quotation is now being commonly applied to current economic and/or public health policies that seemingly are being exploited to advance political agendas at all levels of government.

Which brings me to the point of my article this month. Please know that I’m taking a departure from subject matter I normally cover, because our industry is at a serious juncture. As you are well aware, ALL recent COVID-19 legislation and regulations, and orders pertaining to our industry have been problematic and could have adverse long-term consequences as to how successful we can operate our businesses. The tenants’ rights movement is out of control and has been working with elected lawmak-

(949) 552-7831 20

Apartment News

ers to politicize COVID-19 in order to advance its agenda by assaulting housing providers with more taxes, regulations, and giveaways. Moreover, the complexion of California politics has dramatically changed over the past decade or two. California lawmakers continue leading a hard shift away from free enterprise and private property rights and toward much more progressive, anti-business policies that place tenants’ rights well ahead of owners’ rights. The state has evolved from a businessfriendly, property-rights friendly, entrepreneurial leader of the United States to one of the least businessfriendly states in the Union. But today I just want to talk about property rights and voting.

Since COVID-19 broke out and Governor Newsom’s subsequent executive stay-at-home order, both elected and unelected officials have been falling over each other to introduce laws and regulations to “help the resident.” From Newsom’s ongoing eviction moratorium to remaining bills (as of this writing), AB 1410, AB 1436, and SB 1190, not to mention Propositions 15 and 21, never have we seen so many proposed laws antithetical to our industry. Many of them defy logic and common sense.

Personally, I don’t believe they give our residents enough credit. Most of our residents are good people. They are hard-working people and they live where they live for good reasons and generally want to continue living there.

Moreover, housing providers know that

www.aaoc.com

September 2020

the rents pay our bills, and since any unit turnover is costly, we’re not in the eviction business!

Fortunately or unfortunately, the November election will be here before we know it and it’s incumbent that we vote for pro property-rights candidates.

Our voices must be heard! To educate us, AAOC’s legislative team interviews candidates and only endorses those who are strong, property-rights advocates. AAOC publishes a voter’s guide and names candidates and legislation that support our industry. This effort requires a lot of time and is not taken lightly. It’s one of our many benefits of membership and you should see this guide in next month’s Apartment News.

It is up to us to spread the word and vote accordingly. Please understand that this is not a Republican or Democrat issue, because one can find pro-property rights advocates on both sides of the aisle striving to advance property and business rights. However, if the left-leaning State Legislature stays in power, this assault by the supermajority will likely continue.

In closing, AAOC’s state legislative advocate, Ron Kingston, titled his July Sacramento Report, “Inching Closer Toward Government Controlled Housing.“ Unless we get out there and make our voices heard, we are destined to lose our industry, as we know it. If you would like to chat with me about any of this, I welcome your email at ctk@morganskenderian.com Stay tuned…

September 2020

www.aaoc.com

Apartment News

21

Ways to Cope with No Clear Direction

I

t seems like apartment owners and managers are getting hit from all sides and, perhaps, the most disturbing fact is that there is so much uncertainty on so many different levels.

Yet even in the midst of not knowing, there is a way to gain clarity. As Bill and Tim Gorman have said so many times, “you have to know where you are to be able to know where you are going.” With all that is happening, not only here in Orange County but throughout the state, the nation and the world, taking stock of your current situation is more important than ever.

An easy starting point is a simple cash flow analysis. From a real estate investment standpoint, this should be done both for each property and across an entire portfolio. Equally, if not more helpful, would be a financial planning approach that encompasses all sources of income, including pensions, social security, interest and dividends.

Looking at the entire picture may relieve some of the stress or bring into sharper focus a more precise timeline as to what needs to be done when. In many ways, this is simply a real-world application of the old saying, “Can’t see the forest for the trees.” Taking a step back provides an important, broader perspective.

On the other side of the ledger are expenses. As we all know, some have gone up and others have disappeared entirely. This is certainly true on a personal level where grocery bills have, for many, more than doubled; while gas

22

Apartment News

and car repair expenses have dropped dramatically, along with expenditures for dining out, entertainment and travel.

Apartment operators need to compare current expenses with those of the previous year. This is not as much a matter of cost controls, but of understanding the impact that the pandemic has had upon physical operations.

Related increases are apt to be found as a result of more cleaning and sanitizing of common areas and the need to call more frequently upon outside services.

Although this is an evaluation of what is happening right now, consideration should be given to changes that, if they have not already occurred, may be required within the very near future.

Perhaps it is implementing new rent payment systems so that those transactions can be handled online through a third party or revamping how package deliveries are handled on larger properties.

There may be costs involved with these types of alterations, but they also represent a streamlining of operations.

Although hands-on owners may see picking up rents in person as a way to stay connected with their residents, doing so every month ties them to the property even in the best of times.

Perhaps a little more freedom might be a silver lining to consider.

In many ways, how an owner approaches all of these changes and uncertainties might best be evaluated in terms of his or her needs, wants and desires. Now is probably a very good time to reassess your goals, particularly

www.aaoc.com

September 2020

BY SONYA LOERA

in terms of what you want and need from the income properties that you own.

Tim Gorman, in his series on “Surviving and Thriving with the New Norm” (Apartment News, February through April 2020 issues), outlined a series of four steps to be taken as an aware and informed investor as well as an owner of rental properties. Tim demonstrates different mindsets are required for both roles.

Switching perspectives is important.

Investors are seeking a certain amount of return from the funds invested. Most often, this comes at the time of sale and that means watching local market trends for your property type and knowing what, if any, other options are available.

Watching and tracking is really the key. There is a sense of clarity to be gained by being aware of not only the specifics of what is occurring at any one given point in time, but in seeing how different changes may or may not impact key criterion, be it as an owner/ operator or as an investor.

About the Author: Sonya Loera joined WR Gorman & Associate in 2013.

With a background in accounting, she serves not only as officer manager, but also as a property manager, transaction coordinator and real estate agent.

Founded in 1972 by William (Bill) R. Gorman, this Brea, California-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that creates sustainable legacies for investors and their heirs.

September 2020

www.aaoc.com

Apartment News

23

How to Market Apartments During a Pandemic

A

main concern in residential real estate right now is not only how apartment community management groups will attract new residents during the current pandemic, but also how they can retain their current ones.

Below are some insights on how to effectively market apartments during COVID-19, along with best practices for maintaining current renters.

Using Technology

The coronavirus pandemic has

pushed apartment managers to prioritize the use of technology as a tool to draw prospective residents. It’s also helped them focus on how to best serve existing residents from afar. In both efforts, companies need to shift their marketing initiatives to create the safest and most effective way to communicate with residents, prospective residents and team members. For example, a large number of management groups (if not all) now appear to offer personalized, one-on-one virtual tours through Zoom

BY JILLIAN FIKKERT

and FaceTime, and also post videos of their apartment communities and apartment homes on their websites and on YouTube.

But technology can bring unforeseen challenges. Since the pandemic escalated so quickly, companies without all the technological processes in place had to ensure they wouldn’t fall behind. Each apartment community needed step-bystep instructions on each process; the How to Market — continued on page 26

Insuring Apartments and Condominium Communities for over 30 years Farmers Insurance is the premiere insurer of Habitational risks such as: Apartments and Condominium Associations!

24

Apartment News

Please call for a free estimate:

www.aaoc.com

(800) 954-6787 September 2020

We also provide coverage for: Renters, Auto Insurance, Home Insurance & Life Insurance

APARTMENT SALES • INVESTMENT PROPERTIES • 1031 EXCHANGES

Indicates Orange County Apartment Sales by Mike Thornton/Stanfield Real Estate Group

949.689.7587

MIKE THORNTON

Serving All of Orange County MICHAEL@STANFIELDREALESTATE.COM STANFIELDREALESTATE.COM DRE #01236638

If you have questions or concerns about today’s market, feel free to call me.

Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE #01767484 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

AUGUST 2020 MID-MONTH SNAPSHOT AUGUST 2020 MID-MONTH SNAPSHOT RENT COLLECTIONS RENT COLLECTIONS

MULTIFAMILY SOCAL SURVEY MULTIFAMILY SOCAL SURVEY DAN BLACKWELL & TEAM DAN BLACKWELL & TEAM

Responses were collected from 32 owners and include approximately 31,500 units located primarily in Orange County, and bordering regions of Los Angeles County.

Responses were collected from 32 owners and include approximately 31,500 units located primarily in Orange County, and bordering regions of Los Angelesincludes County.Class B & C properties ranging in size from 5- to 10-unit, up through 100+ units. The median for all The dataset primarily properties in survey is approximately 45 units.

The dataset primarily includes Class B & C properties ranging in size from 5- to 10-unit, up through 100+ units. The median for all properties in survey is approximately 45 units.

Our mid-August survey results are summarized as follows: Our mid-August survey results are summarized as follows: Summary of Mid-August Rent Collections Summary of Mid-August Rent Collections 7.4%

As of mid-August, what percentage of your tenants have As not of mid-August, what paid any rent? percentage of your tenants have not paid any rent?

3.1%

As of mid-August, what percentage of your tenants As of mid-August, what paid partial (but not full) rent? percentage of your tenants paid partial (but not full) rent?

3.1%

7.4%

15.6%

21.0%

15.6%

21.0%

15.6% 15.6%

92.6%

65.7%

79.0%

92.6%

65.7%

79.0%

Full Rent

Partial or No Rent

0%

Less than 5%

5% - 10%

Greater than 5%

Full Rent

Partial or No Rent

0%

Less than 5%

5% - 10%

Greater than 5%

September 2020

www.aaoc.com

W W W. MULTIFAMILYSOCAL .COM

Apartment News

25

How to Market — continued from 24 onsite team had to rapidly learn and get comfortable with new operations like virtual tours; to ensure that prospective renters were able to see their preferred apartments and the community as a whole; and, last but not least, to answer all of their questions.

Communicating Effectively

Marketing to current and prospective residents has become important than ever. And with marketing, of course, comes communication.

In these unprecedented times, residents can feel anxious about the unknown, and it is our responsibility to answer their questions in a clear and concise manner. So you should always be available, answer questions promptly and continue to reach out to prospective residents in a timely manner. Since conditions have been changing rapidly, it’s important to update residents regularly about such policies as the closure of community amenities, changes in office hours and additional sanitization around the buildings. Make sure employees are in the know and delivering an appropriate and clear message across all of your communities. And ensure that your marketing materials reflect any new policies.

Retaining Current Residents

At first, the industry’s focus during the pandemic was on how to continue to lease; now it has shifted to how we can continue to engage with residents and create a strong sense of community. I have seen some great examples of apartment community managers going above and beyond to ensure that their

Do you know…

AAOC is non-profit? That means YOUR dollars come back to

26

YOU!!

Apartment News

residents are being acknowledged and feeling safe at home. It can be as simple as making masks available to residents, writing inspiring messages in chalk or encouraging them to join in socially distant community sing-alongs from their balconies.

One great tool for communicating with residents in recent years has been social media. But right now it’s actually one of the only ways to get your message across. Personalized Facebook groups for each community, for instance, not only ensure regular communication with residents, but also provide that close-knit community feel. In a sense, Facebook groups have turned into a modern resident newsletter. The platform can be used to share with residents such activities as tours of local museums and cooking classes; provide additional resources specific to your company; create a space where residents can share opinions and discuss issues with one another; and much more.

The Future of Apartment Marketing

Now fast-forward to when we get back to more normal times. Will traditional marketing return as well?

Since we’ve seen success with the use of technology in apartment community management, most of these marketing tools are probably here to stay. Even before the pandemic, the leasing process was already shifting to virtual reality. In the long run, virtual tours and videos should help streamline the leasing process. Now, when prospective residents come in for in-person appointments, we will have a better understanding of their expectations and what they’re searching for.

Companies that may not have this technology readily available can certainly go back to the basics, focusing on how to make an impact with simple gestures to engage prospective residents.

Who needs technology if you can create a similar experience by walking them through photos and floor plans over the phone? Engaging with them from the start of the relationship is what

www.aaoc.com

September 2020

matters most.

Either way, it seems more important than ever for us to realize that we play an essential role in creating community for our residents, and that our teams must continue to provide the ongoing support people need to feel safe in their homes.

About the Author: Jillian Fikkert is the Director of Property Marketing at Morgan Properties, one of the nation’s top five apartment owners and operators with more than 300 apartment communities and over 75,000 units located in 15 states, primarily in the Mid Atlantic and Northeast Region.

Maintenance Men — continued from 18 We need Maintenance Questions! If you would like your maintenance question answered in the “Dear Maintenance Men” column, please email it to DearMaintenanceMen@gmail.com If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment.

We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and chair of the AAOC Education Committee.

Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

The following locations in Garden Grove got their flood designation reclassified to “low to moderate” risk, dramatically lowering their premiums in many cases.

Would you like your flood premium to be reduced as well?

These addresses represent structures that have been successfully reclassified by FEMA (Federal Emergency Management Agency) and the requirement to carry Mandatory Flood Insurance has been lifted, with the assistance of FRS (Flood Relief Specialists). The structures are now officially at a “Low to Moderate” risk of flooding and are eligible for an optional PRP (Preferred Risk Policy) flood insurance policy, through the NFIP (National Flood Insurance Program):

Flood Relief Specialists www.FRSpecialists.com

Call Today! 877-311-6622

September 2020

www.aaoc.com

Apartment News

27

The Demand for Flexibility in the Workplace.

Overcoming Challenges for Onsite Staffing.

BY STEPHANIE ANDERSON

Special from the National Apartment Association

T

o address the need for greater flexibility, employers should consider loosening paid timeoff policies.

With the world’s response to the COVID-19 pandemic coronavirus eliciting a host of new behaviors personally and professionally, the need for more flexibility in employee policies and procedures has been a hot topic among companies across all industries.

Given the essential societal role the

industry plays through providing housing, employers should consider the unprecedented nature of this crisis and why it necessitates greater workplace flexibility. Requiring an employee to exhaust all paid time off (PTO) at this time is likely not a best practice for resolving this concern, so how do employers meet their workforce more than halfway?

Employers must face the reality that employees with school-age children are

going to be faced with tough decisions as the fall approaches. Other than potential ADA and Family Medical Leave Act considerations, this is unchartered territory. Employees certainly should be allowed to use PTO during these school closures, but employers should relax the rules relating to the notice of use of PTO and avoid enforcing the policy in a manner Flexibility — continued on page 30

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

28

Apartment News

www.aaoc.com

September 2020

September 2020

www.aaoc.com

Apartment News

29

specialized task in their absence.

Flexibility — continued from 28 that results in the employee having to use all PTO because of a school closing or related challenges, like elder care.

But the issue remains: How can any company optimally operate with a portion of their staffing unable to work regular hours because of the pandemic?

For each company, the idea and execution of workplace flexibility may look different. This may be easier for corporate offices, as there are more shared job responsibilities and most, if not all, employees may have the option for remote work.

The more challenging part of flexibility greatly affects those employees working onsite, serving on the front lines. Each property has limited staff in place and with the need to be physically present to assist residents, there is difficulty in continuing to meet resident needs and expectations while working with this limited staff and the limited operating hours.

There are many ways to allow for flexibility for all employees, including onsite team members:

• Leveraging technology for virtual leasing, online payments and resident requests should be a primary area of focus.

• Retrain residents to understand the difference in services that still provide value. Are you there because your residents demand your physical presence or because technology platforms are nonexistent or minimally used?

– This will especially be difficult for long-term residents who expect personnel to be onsite daily, such as maintenance staff walking residents through work orders remotely or providing resources such as resident handbooks and videos on how to complete simple maintenance in their homes.

• Create solid relationships with companies you can contract for cleaning and other tasks in the event of absence.

• Job sharing and compressed workweeks are a start.

• Utilizing smart locks, allowing access to areas for residents and contractors.

• Shared staffing, or “floaters,” between multiple properties is encouraged.

• Partnering with a local temp staffing agency to assist with extended absences.

• Cross-training employees will ensure that when someone is out, there is always a minimum of one other person who can complete a

• Outside of standard operating hours, determine your core business hours. This is the time frame that your employees are most focused

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc. Over 70+ Years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations RAY ROBERTS REALTY

(562) 430-3588

30

Ask for: Mark Roberts 4662 Katella Ave., Los Alamitos, CA 90720

Fax (562) 430-0693

Apartment News

www.aaoc.com

www.rayrobertsrealty.com September 2020

and readily available to assist your residents.

– This shortened period of time can be communicated to residents and supplier partners to ensure someone is available to meet their needs.

Allowing increased flexibility for all employees will continue to be a significant challenge for companies. The Families First Coronavirus Response Act (FFCRA or Act) allows a parent to take leave to take care of child if they meet the qualifications. Trying to be flexible and allow work from home when possible will be key.

If companies do not help employees by making adjustments, they could lose great employees for reasons beyond their control. It makes most sense to take care of your people, make arrangements for accommodation and work together.

Run Credit Checks via the INTERNET

24/7 and SAVE! Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

Multi-family specialists How are your apartment buildings performing for you?

FULL-SERVICE BROKER MARKET/RENTAL SURVEY PORTFOLIO ANALYSIS 1031 EXCHANGE TEAM APPROACH

As one of the leading Commercial Real Estate companies in the country, KW Commercial provides an amazing opportunity to support the investment goals of our clients.

The innovative real estate technology, cutting edge marketing process and strategic business alliances allow me to better serve you!

GIVE US A CALL TODAY. Randy Combs Director of Commercial RE 01930012

C: 714.658.3263 Email: randycombs@kw.com 4010 Barranca Pkwy, Suite 100, Irvine, California 92604 Each Office Independently Owned and Operated. If your property is listed with another Broker, this is not a solicitation.

www.randycombs.kw.com

September 2020

www.aaoc.com

Apartment News

31

Earthquake Resilient Buildings Protect People and Communities.

Homelessness Could Rise If Older, Affordable Housing Is Destroyed.

A

4.2-magnitude earthquake last month in L.A. rippled well into Orange County, rousting people from their sleep in the wee hours of the morning.

It was a literal wake-up call. During months of barely detectable seismic activity, many had forgotten the threats earthquakes bring to our region.

The larger the quake, the more devastating the impact. When buildings are destroyed, people lose their homes, their

32

Apartment News

jobs, and the economy can abruptly grind to a halt.

Leading business and government executive will tell you that we are not prepared for the region’s next major earthquake. If we don’t begin to act soon, the result will likely be widespread damage and displacement of thousands.

In 2019, the number of people in this state without homes grew by more than 21,300 people, or 16.4% — more than all other states in the nation combined

www.aaoc.com

September 2020

BY ALI SAHABI

— the U.S. Department of Housing and Urban Development recently reported.

Think of how those numbers would be affected if a major earthquake were to strike one or more of our major metropolitan areas. The impacts could be devastating, especially since many of our region’s older, vulnerable structures are home to some of our most at-risk populations.

Homelessness — continued on page 34

Where else but at…

For all of your apartment needs

VERTICAL BLINDS (We customize to your opening onsite) MINIBLINDS (Aluminum or vinyl 1”, 1.5” or 2”) Faux wood miniblinds 2” (Call for pricing) We can fix your old rail and purchase vane per piece or set Gas or Electric: 20” 24” & 30” Brownstove, Hotpoint, Amana, GE & Whirlpool

Vinyl Planks 6–12mil

General Wire Replacement Cables: 3/8”; ½”, 25’, 50’, 75’ or 100’, Regular head, DH or DDH

Walloven: Brown or GE CLOSETDOORS: VINYL OR MIRRORED 24GA Steel, 1pc top channel & bottom track, 26GA frame molding, cameo white prefinished panel, steel braces are glued to each panel for added strength & rigidity & prevent warpage

Dishwasher: 18” or 24” Hotpoint or Frigidaire

VERTICAL MAILBOXES: 3, 4, 5, 6, or 7 doors

Hill Bros & Life Paint Decks (Magnesite & Concrete)

Wall Furnace

Nylon or Polyester 17oz–30oz

Thru-the-Wall A/C: 12k BTU (115V/220V) Frigidaire, Friedrich, Garrison

WE CARRY:

Medicine Cabinet

Range Hoods: 24”, 30”, 36”, 42”; White, bisque, black, S/S Vented or non-vented

American Standard,

1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; Bradford White, & Reliance OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, vinyl planks, 6-12mil wear layer, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts Window screen repair parts 5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs 6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

Come On Down Check Us Out! 7472 Orangewood Ave., Garden Grove, CA 92841

(888) 255-6726 • Fax (714) 379-0380 www.orcoaptsupplies.com/

September 2020

COOKTOPS: 24”; 30” & 36”

www.aaoc.com

Apartment News

33

Homelessness — continued from 32 Affordable Housing at Risk

Arizona conducted a full-scale earthquake drill in 2018, based on the anticipated scenario that 400,000 Southern California evacuees will go there to seek shelter following the devastation of a massive earthquake.

The reason for this wave of nearly a half million refugees would be simple: The majority of structures identified as at risk of failure in an earthquake represent older, more affordable housing stock or commercial buildings that provide much-needed manufacturing, logistics, and service-related jobs in the communities they serve.

The loss of these structures would bring serious economic disruption, with thousands of people left without a roof over their heads or a job to provide for their families.

We saw this on a small scale when refugees from the 2017 fires in Napa and Sonoma counties were faced with

an out-right housing crisis. Those who were displaced, whether they owned homes or rented, faced an increasingly expensive real estate market that had already been seriously squeezed by a limited housing stock — particularly for affordable housing. Following the fires, many of those who lost their homes fell victim to rent gouging.

Families with children doubled-up with neighbors hoping to keep their kids in the same school district.

An even more serious example was seen in 2018 when the Camp Fire, the deadliest wildfire in California history, brought near total devastation on the town of Paradise. The fire left 85 people dead in Paradise, 14,000 homes destroyed and tens of thousands of residents displaced.

These dire housing situations could become an even more serious concern following a major quake in more densely populated areas, the Association of Bay Area Governments determined.

If many of a region’s affordable

housing units are lost in an earthquake, “a constrained market may drive up the cost of housing even further. Loss or damage of housing that results in increased costs…will likely increase the number of permanently displaced Bay Area residents.”

Resilience Benefits Everyone

Building safety is essential to a functioning society. It ensures:

Economic stability: Widespread homelessness and resulting joblessness from an earthquake disaster in California would trigger billions in economic loss to communities and the state.

Protection of affordable housing stock: Preserving the limited supply of affordable housing will help to avoid catastrophic displacement and homelessness.

Homelessness — continued on page 36

Financing real estate. Investing in relationships.

Dana Point, CA / $3,650,000

• • • • •

$1MM to $15MM 30 year loan / 30 year amortization 3, 5, or 7 year fixed rate Flexible step-down prepayment schedule No impounds for taxes, insurance, or capital improvements

Laguna Beach, CA / $1,950,000

• • • • •

Up to 75% LTV and 1.20:1 DSCR Non-recourse available Interest only available Earnout option available Multifamily, mixed-use and mobile home parks • Early rate lock

www.UmpquaCRELending.com Member FDIC Equal Housing Lender

34

Apartment News

www.aaoc.com

September 2020

San Diego, CA / $2,000,000

Wendy Hejna Senior Vice President Regional Director O

(949) 517-0505

WendyHejna@UmpquaBank.com

WHB19.0369

With Livable’s bill-back program, excessive tenant water usage is no longer your problem. Plus, the smart billing system can be applied to HOA’s, single-family homes, multifamily properties and commercial buildings.

There are no unit minimums to enroll and no expensive submeters to install.

“Personally, I have used RUBS at my building since last year and am happy with the results. Not only does collecting for utilities boost my bottom line, but it makes the residents more accountable and more likely to conserve their consumption.”

- Craig Kirkpatrick, Association Member Apartment Association of Orange County

September 2020

www.aaoc.com

Apartment News

35

INSPIRE Property Management Webinar Recap — Valerie Sargent Continues to INSPIRE

T

hese are trying and challenging times and emotional intelligence plays an important role as we cope and get through this moment, according to national speaker, trainer and executive consultant Valerie Sargent at the Apartment Association of Orange County’s INSPIRE Property Management Webinar on July 22.

In her presentation, entitled “Use Your Emotional Intelligence to Tame Your Brain and Cope During Crisis,” Sargent pointed out that emotional intelligence is all about utilizing your emotions intelligently to gain the performance that you wish to see within yourself and to achieve interpersonal effectiveness in others. More specifically, it entails Self-Awareness, SelfManagement, Social Awareness and Relationship Management.

Sargent emphasized that we are not our brains; we create everything about how the world looks and feels. “We are shaping our reality. The more aware you are, the more power you have over reality,” Sargent stated. “It is helpful to name and recognize what you are feel-

ing and take away some of the negative thought processes around it.” She suggested that it is helpful to talk to someone about problems and write down stressors, which helps to eliminate the emotions involved with them, and to simply pay closer attention to what you are feeling.

There are many ways to support our brains according to Sargent. This includes multi-vitamins, a healthy diet, exercise and meditation. “It is all about self-care, which includes establishing positive routines, turning off devices, creating daily goals, and generally being kind to yourself.”

Regarding working with others, Sargent recommended being empathetic and becoming completely aware and conscious of how someone else views something or a situation, along with how they feel and what drives them.

She recommended totally engaging with the other person, engaging them in conversation, and being genuinely curious and interested.

Sargent also presented the webinar attendees with a variety of interactive

exercises during her remarks, including online polls regarding workplace physicality patterns, looking at photos of a COVID-19 hospital unit and having them change their perspectives to identify both positive and negative aspects of the same image, and describing what gratefulness entails.

At the conclusion of her remarks, Sargent offered some inspirational thoughts and guidance when it comes to using Emotional Intelligence: Think before you speak; note if what you are about to say is true, helpful, important, necessary and kind; realize that you are enough; and remember that you are valuable.

AAOC wishes to thank its INSPIRE Property Management Webinar sponsors: Guardian Roofs, Livable, and Multi Team Services, for their support and helping make this webinar possible.

The next INSPIRE Property Management Webinar will feature noted multifamily industry coach and speaker Rommel Anacan on Wednesday, October 21 at 12 p.m. Online registration is now open at www.AAOC.com.

Homelessness — continued from 34

landfills by disposing of the ruins of a major quake.

Ultimately, identifying our most vulnerable buildings and retrofitting them to increase their resiliency protects property owners, businesses, buildings, tenants and the community at large.

That keeps our entire society healthy.

And that’s good for everyone.

About the Author: Ali Sahabi has been a licensed General Engineering Contractor (GEC) since 1993, and is a principal at Optimum Seismic, Inc. The company provides in-house engineering, steel fabrication and construction services.

Optimum Seismic has completed more than 3,500 seismic retrofit, renovation and construction projects for multifamily residential, commercial, and industrial buildings throughout California.

36

Environmental health: Many seismically vulnerable buildings contain asbestos and lead.

Protecting these structures from damage averts widespread toxic exposure for humans and nature.

It also avoids overburdening Apartment News

www.aaoc.com

September 2020

APARTMENTS | RESIDENTIAL | HOA | COMMERCIAL

Buffalo Maintenance Inc. The Apartment Specialist

WE ARE YOUR TRUSTED SOURCE AND SUPPORT TEAM

PROTOCOLS PROCEDURES TRAINED TECHS LICENSED CERTIFIED INSURED

WE ARE OPEN FOR BUSINESS BUFFALO MAINTENANCE, INC. IS YOUR ‘ONE-STOP SHOP’ FOR ALL ROUTINE MAINTENANCE AND CONSTRUCTION SERVICES

714.956.8371

| www.BuffaloMaintenance.com

Licensed & Insured, CA LIC# 1010967

September 2020

www.aaoc.com

Apartment News

37

Vulnerability & Retrofitting 101 How to Know if Your Rental Property is at Risk… and What You Can and Should Do About It.

The Apartment Association of Orange County and Optimum Seismic invite you to a free informational workshop on seismic retrofitting and the steps you can take to protect your rental property investment.

In addition to more cities starting to consider local retrofitting ordinances, state law will soon require all multifamily properties to undergo inspections of their decks, balconies, stairways, and more.

Get the facts about seismic retrofitting and decide the best course of action for your rental property: • • • • • • •

Soft-story buildings and the importance of seismic retrofitting Are seismic retrofitting ordinances coming to Orange County?

Identifying areas of structural vulnerability on your rental property The different types of buildings that can be retrofitted and what is involved Reasons to Retrofit — Protecting your residents, your staff, and your investment The cost of seismic retrofitting and financing alternatives Deck, balcony and stairway inspections — Getting ready for the SB 721 compliance deadline

Date:

Wednesday, September 9, 2020

Time:

1:00–2:00 p.m.

Location: Wherever You Are. It’s a Webinar!

Cost:

Free!

Register Online: www.AAOC.com 38

Apartment News

www.aaoc.com

September 2020

Ask about our Senior & Millitary Discounts

100

$

With Complete Re-Roof Must present card at time of estimate

• 4-Point Roof Inspection • Re-Roof • Repair Roofing

Call Today for a FREE Estimate!

ALL ROOFING SYSTEMS • New Roof • Roofing Specialist • Competitive Pricing • Roof Certifications • All Phone Calls Returned • Quality Craftmanship • Free Estimates the Same Day • Neat, Clean, Professional

(714) 633-3619 Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

Lic. No. 847279 B1 & C39

September 2020

www.aaoc.com

Apartment News

39

Presents

LUNCHTIME LEARNING

with Laura Lemansky

Effective Communication with Your Residents & Staff Successful relationships are built upon effective communication and trust. Two of your most important business relationships are with your residents and your staff. How well do you feel you communicate with these critical groups? Do you have strong relationships? What can you be doing differently?

Join your fellow rental-housing providers for a thought-provoking lunchtime conversation about: • Establishing and Maintaining Trust • Embracing Technology • Building a Sense of Community • Getting a Positive Return on Your Communications Investment Hosted By: Laura Lemansky Senior Director of Sales Rentgrata

Date:

Wednesday, September 16, 2020

Time:

12 –1 p.m.

Location:

Zoom Webinar

Cost:

Free!

Space is limited to the first 25 members

Register Online by September 14 — www.AAOC.com Zoom link will be provided upon registration.

40

Apartment News

www.aaoc.com

September 2020

MAINTENANCE - October 14

PLUMBING - October

Hands on general maintenance repairs and demonstrations What your maintenance technicians should know Making a unit ready to rent without breaking the bank

Hands on demonstrations of routine plumbing issues Averting potential costly plumbing problems Learn the tools and tricks of the trade that can save you time and money

APARTMENT MAINTENANCE REPAIR SERIES

ELECTRICAL - October 28

DECKING - October 21

Troubleshooting to save you money Preparing electrical for Section 8 certification Installing proper lighting Grounding your apartment building and why it is important

Hands on decking demonstrations The difference between waterresistant and waterproof systems Repairing damaged decks Installing new decks

REGISTER ONLINE! www.AAOC.com (714) 245-9500

EVERY THURSDAY IN OCTOBER October 7, 14, 21 & 28, 2020 9 A.M. - 1 P.M. BUFFALO MAINTENANCE, INC. 206 N. STATE COLLEGE BLVD. ANAHEIM, CA 92806

INSTRUCTED & SPONSORED BY:

MEMBER RATE: $250 NON-MEMBER RATE: $325 LUNCH INCLUDED

September 2020

www.aaoc.com

Apartment News

41

Exclusive Webinar for Rental Property Owners

ONLINE EDUCATION

Compensating Your On-Site Apartment Manager.

Are You Compliant with State and Federal Labor Laws?

Plus…Safety Precautions for Showing Vacant Units During COVID-19

Rental property owners often have their on-site managers handle the responsibilities of overseeing their apartment complexes. This can include maintenance and repairs, showing and renting vacant units, collecting rent and more. But is this on-site manager being compensated in compliance with state and federal labor and compensation laws?

Labor attorney Christine Baran, Esq. (Fisher Phillips, LLP) will offer insight into the laws that apartment owners must know when it comes to compensating their on-site managers.

As an added bonus, Christine will also discuss precautions and policies that rental property owners should implement when it comes to showing vacant units during COVID-19.

Presented By:

Sponsored By: Christine Baran Partner Fisher Phillips, LLP

Date: Time: Location: Cost:

Tuesday, September 29, 2020 10–11:30 a.m.

Zoom Webinar $25 members $40 non-members

Register Online by September 28 — www.AAOC.com Zoom link will be provided upon registration. No refunds after September 28.

42

Apartment News

www.aaoc.com

September 2020

• • • • • • • • • • • •

Every owner has different wants and needs Monthly cash flow statements Rent rolls & check registers Bi-lingual staff Fee management service Temporary vacation management service Rent up management service Award winning seasoned professional team Immediate availability for owners and tenant needs Rapid response & 24 hour emergency availability Expert monitoring of local rental trends and legal developments Routine maintenance, exterior/interior inspections

We take care of your business, your residents & your peace of mind!

DRE01460075

For Information: 714.778.0480 Contact: Denise Arredondo Email: denise@contactjle.com • www.ContactJLE.com • 202 E. Broadway, Anaheim, CA 92805

September 2020

www.aaoc.com

Apartment News

43

What to Do When You’re Overstressed, Overwhelmed and Over It This has been a frustrating, exhausting and emotional year for everyone.

We have been dealing with a worldwide pandemic for most of the year.

On top of that we have been experiencing national unrest, anger and turmoil. Oh and you work in the multifamily housing industry, which can be really stressful even without a pandemic! And, as a working professional, you’ve had to try and make all of this work during this time!

If you’re feeling over-stressed, overwhelmed, and over it, you’re not alone.

In this seminar you’ll discover nine simple and powerful strategies that you can apply right now that will help you not only manage and reduce your stress; it will help you make stress your friend, so that you can be your best.

Date:

Wednesday, October 21, 2020

Time:

12–1:30 p.m.

Location: Zoom Webinar

Zoom link will be provided upon registration. No refunds after October 20. www.aaoc.com

Special Guest Emcee:

Co-founder & CEO ApartmentSEO

Register by October 20 www.AAOC.com

Apartment News

Rommel Anacan President The Relationship Difference

Ronn Ruiz

Cost: $20/members $35/non-members

44

Featuring:

September 2020

Apartment Owners Are You in Compliance with California’s New Proposition 65 Requirements?

Purchase AAOC’s Updated Proposition 65 Handbook for $25: • Protect your residents and employees • Reduce the risk of costly enforcement violations • Educate yourself on new signage requirements • Access updated operational disclosure forms

PROP 65

Name _______________________________________________________________________________________________________________________ Quantity ________________________ Company Name ______________________________________________________________ Mailing Address ___________________________________________________________________ City/State/Zip ___________________________________________________ Phone ___________________________________ Fax _______________________________ AAOC Member #_____________________________________________________ Email_______________________________________________________ Amount Enclosed: __________________

Payment Method:

Bill My Company (members only)

Check Enclosed

Visa

MasterCard

AMEX

Credit Card # _________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card _______________________________________________________________ Signature ________________________________________________________________________ Billing Address ___________________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

September 2020

www.aaoc.com

Apartment News

45

ONLINE EDUCATION

Maintaining Files & Documents A Landlord’s Professional Responsibilities and Legal Obligations Landlords are entrusted with sensitive information of their current and past residents, rental applicants, and employees, vendors, and other service providers. Are you keeping this information properly secured?

Likewise, landlords should maintain proper documentation on all matters involving their residents, employees, contractors, and others. Failure to document complaints, requests, and other issues could put you at risk.

Join us for an informative webinar on the following topics: Best Practices for Maintaining Documents • 10 documents every landlord should keep on file • Securing your residents’ files (past and present) • Solid criteria for every prospective applicant Presented By:

Terence Carney, Esq. Wesierski & Zurek, LLP

46

Date: Time: Location: Cost:

Denise Arredondo JLE Property Management, Inc.

Apartment News

www.aaoc.com

What You Should Document — Everything!

• Addressing habitability complaints • Handling nuisance complaints • Navigating service and emotional support animal requests

Wednesday, October 28, 2020 3–4:30 p.m.

Zoom Webinar $25 members $40 non-members

Register Online by October 26 www.AAOC.com Zoom link will be provided upon registration.

No refunds after October 26.

September 2020

Sponsored By:

California

Rooter & Plumbing Inc. LICENSE #703820

Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, backflow testing/service, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

Regular Price

Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $76.50...................................... $109.50 BASIC SERVICE CALL .................................................................................. $76.50...................................... $109.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $86.50...................................... $109.50 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $795.00.................................. $1075.00 Backflow Testing/Service ................................................................................................................ Call for pricing Hydrojetting .................................................................................................................................................... Call for pricing

Water Heaters

30 Gallons Gas Water Heater ...................................................................................................... Avg. Price $1095.00 40 Gallons Gas Water Heater ......................................................................................................Avg. Price $1095.00 50 Gallons Gas Water Heater ...................................................................................................... Avg. Price $1150.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

Trenchless Sewer Repair Cracks in clay, lead, cast iron and plastic pipes • Licensed, bonded and insured • One year written guarantee, parts and labor • 30 days on most drain cleanings

949-222-2202 • 714-505-0577 Fax 949-222-0214 M – F 8:00 am – 5:00 pm

calrooter@yahoo.com Same day credit available — We accept major credit cards

Se Habla Español

3% charge on all credit card transactions

See us on line at: www.calrooter.com

September 2020

www.aaoc.com

Apartment News

47

AAOC DAY OF EDUCATION E V A S Wednesday, November 18, 2020 !

E T 9 a.m. – 4 p.m.

A THE D Live Webinars Presented via Zoom Morning Keynote Session: Wrestling Resident Issues Complaints, Roommates, Neighbors, Day Cares, Transfers, Parking, Special Requests… All in a day’s work, isn’t it?

Angel Rogers will address these issues head-on and get some great dialog going about how to handle the craziest of all situations! You will go back to your property armed with all the right solutions to Sponsored your everyday challenges!

by:

Angel Rogers has held numerous property management and corporate education and training positions over the years, and for the past decade has been the owner of her own training and consulting business for the multi-family industry.

Legal Update • Issues and Trends • Navigating COVID-19 • Best Management Practices • Strategies to Survive These Challenging Times

Sponsored by:

Stephen C. Duringer, Esq. The Duringer Law Group, PLC & AAOC Board Member

Fair Housing in Your Rental Community • Update on Fair Housing laws • The Fair Housing Council of Orange County as a resource for rental property owners and managers • Making your management policies and property rules Fair Housing compliant

Sponsored by:

Denise Cato President/CEO, Fair Housing Council of Orange County

Moderator:

Rental Housing Economic Forum Panelists:

Sponsored by:

Nick Lieberman Bona Fide Mortgage & AAOC Board Member

Ed Coulson Professor of Economics and Public Policy, UCI

Mark Thoeny Credit Manager/Underwriter for Multifamily Lending, Fannie Mae

Afternoon Keynote Session AAOC Welcomes Nationally Recognized Multifamily Industry Speaker & Coach Jason Stoughton

Jason Stoughton, CHBC Executive Director of The John Maxwell Team

Additional Webinars to be Announced. Program subject to change.

Online Registration Opens October 5, 2020 — www.AAOC.com 48

Apartment News

www.aaoc.com

September 2020

The Door & Window Company will provide the look you want in a budget that fits your project!

Local Family Owned Business with the Goal to Provide Exceptional Customer Service

We specialize in Windows and Doors and much, much more…

• Windows • Doors • Sliding Doors • Cabinets • Complete Kitchen & Bath Refinishing

Lic # 876513

Free Estimate • Call Today!

AAOC Members Receive an additional

714-754-4085

10% Discount Please mention you are with AAOC when you call!

1529 W. Alton Avenue • Santa Ana, CA September 2020

www.aaoc.com

Apartment News

49

SAVE THE DATE!

AAOC Reverse Trade Show This exclusive, PSC members only event is limited to one company per industry.

Register early to guarantee appointments with leading property management companies and owners. Credit card payment is required to complete event registration.

For additional details, contact Spartacus Avina at (714) 245-9500 x1401.

Date:

Wednesday, November 11, 2020

Time:

12–5 p.m.

Location: Morton’s Steakhouse, Santa Ana Outdoor Tent & Table Arrangements to Facillitate Safer Distancing Cost:

$550 per company (2 representative limit)

Prior Property Management Company Attendees: A & M Properties ACP Management Advanced Management Company Avanath Capital Avenue5 Residential Bridge Property Management Clear Capital (Greystar,FPI) Consensys Property Management Dunlap Property Group FDC Management Company Greystar

Inge Realty Company Jamboree Management JLE Property Management, Inc. L’Abri Management, Inc. Legacy Partners Monterey Group, Inc. MPMS, Inc. Pacific Coast Management Pinnacle Property Management Prestige Property Management R.W. Selby & Co., Inc.

Ray Roberts Realty, Inc. Reynolds Realty Advisors S & S Property Management, Inc. Santa Fe Management, Inc. Steadfast Management Company Sterling Property Management, Inc. Stratford Capital LLC Sullivan Property Management The Management Works The REMM Group WR Gorman & Associates

Registration Opens September 14, 2020 www.AAOC.com 50

Apartment News

www.aaoc.com

September 2020

Better than ever.

With increased financial incentives and exclusive financing for energy-saving improvements, the SoCalREN Multifamily Program is helping property owners and managers recover stronger.

Get started today.

Call (877) 785-2237 Email multifamily@socalren.org

The Southern California Regional Energy Network is administered by the County of Los Angeles and funded by California utility ratepayers under the auspices of the California Public Utilities Commission.

September 2020

socalren.org/multifamily www.aaoc.com

Apartment News

51

www.NOonProp21.org

Fact Sheet Michael Weinstein and his multi-million dollar special interest group are now backing Prop 21 on the November 3, 2020 statewide ballot that will make the housing crisis worse. These are the same special interests who spent more than $25 million on the flawed rental housing measure, Prop 10 in 2018, which voters rejected overwhelmingly with a 59% NO vote. Don’t be misled. Prop 21 is even more flawed than their last measure. It’s bad for homeowners and renters – and will make California’s housing crisis even worse.

Eliminates Costa-Hawkins Protections •

The Costa-Hawkins Rental Housing Act of 1995 prohibits local governments from enacting certain types of restrictions on property owners. Prop 21 removes most of those protections for property owners, meaning a city or county could: o o o

Enact vacancy control so an owner cannot raise rents to market rate after a tenant moves out. The measure would limit rent increases to 15% of the previous tenant’s rent within the first three years of a new tenancy.

Cap rents on single-family homes if the owner owns three or more homes.

Cap rents on properties built after 1995 if they are more than 15 years old, bringing more properties under local rent control every year.

Allows Regulation of Single-Family Homes • •

Prop 21 allows local governments to impose rent control on apartments and privately-owned single-family homes without a vote of the people.

Prop 21 could even lead to unelected bureaucrats charging homeowners a fee for taking their home off the rental market.

Reduces Housing Supply and Drives Up the Cost of Existing Housing • •

Prop 21 will encourage landlords to take rental properties off the market and convert them into condos and townhomes, further reducing the rental housing supply and making the housing crisis even worse.

By creating an inconsistent and unpredictable patchwork of local ordinances, Prop 21 will prevent critical affordable housing development and drive rents and housing costs up even higher.

Places Bureaucrats in Charge of Housing with the Power to Add Additional Fees •

Prop 21 will put as many as 539 rental boards in charge of housing, with bureaucrats deciding what people can or cannot do with their properties, and will give the rent boards unlimited power to add fees on housing, which will ultimately be passed on to tenants in the form of higher rents.

Adds Tens of Millions in New Costs to Local Governments and Increases Pressure to Raise Taxes •

The state’s non-partisan Legislative Analyst says Prop 21 will increase costs for local governments by tens of millions of dollars per year and cost the state millions more in lost revenue, which will mean diverting funds from other vital state services. This will pressure local governments to raise taxes even higher.

THE BOTTOM LINE:

Prop 21 will make the housing crisis even worse.

Vote NO on November 3!

Ad paid for by No on Prop 21 – Californians to Protect Affordable Housing – a coalition of housing advocates, renters, businesses, taxpayers, and veterans Committee major funding from Apartment Association of Orange County Apartment Association of Greater Los Angeles California Rental Housing Association

52

Apartment News

www.aaoc.com

September 2020

ID# 1283587 ID# 1283587

Dear AAOC Members, Proposition 21 is a devasting Rent Control Initiative that will appear on the General Election Ballot this November. If approved by the voters, rental property owners and operators stand to lose not only the existing protections provided to them by the Costa-Hawkins Rental Housing Act but also significant decision-making authority over their investments.

The Apartment Association of Orange County (AAOC) is already working to defeat this radical rent control initiative but we need your help. Can AAOC count on you to make a contribution and help us fight like hell to defend your property rights and your financial future?

If Proposition 21 is approved by California voters, it would: •

Expand rent control to include buildings that were constructed after 1995 and are more than 15 years old. This means more units would fall under rent control each year.

•

Allow for the establishment of up to 539 non-elected rental boards with unaccountable bureaucrats dictating what rental property owners can and cannot do with their properties.

•

Empower local governments to impose additional rent control measures on apartments and singlefamily homes without a vote of the people.

•

Prohibit rental property owners from raising rents to market value when tenants move out.

•

Add tens of millions of dollars in new costs to local governments, increasing the pressure to raise taxes.

Your contribution of $250, plus $100 per unit will help AAOC and its partners fight for you. Complete the contribution form on the back of this page and mail it with your check, payable to AAOC Multi-County Property Rights PAC, to 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. You may also contribute online at www.aaoc.com/pac-donations.html.

Thank you, in advance, for your investment in defeating Proposition 21!

Sincerely,

Nicholas Dunlap PAC Chair

John Tomlinson Vice President, Legislative Committee

David J. Cordero Executive Director

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701-5076 525 Cabrillo Park Drive, Suite 125, SantaWeb: Ana,www.AAOC.com CA 92701-5076 Phone: 714-245-9500 Fax: 714-245-9505 Phone: 714-245-9500 Fax: 714-245-9505 Web: www.AAOC.com

September 2020

www.aaoc.com

Apartment News

53

ID# 1283587

Please complete this form and mail with your check, payable to AAOC Multi-County Property Rights PAC, to AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Help AAOC Defeat Proposition 21!

FOR INDIVIDUAL CONTRIBUTIONS First Name _________________________________ Last Name_____________________________________ Physical Address ____________________________________________________________________________ City _____________________________________________ State _______________ Zip _________________ Email Address ________________________________________ Phone ________________________________ Employer _______________________________________ Occupation ________________________________ Name of Business if Self-Employed __________________________________ Check Here if Retired ______

FOR BUSINESS CONTRIBUTIONS First Name _________________________________ Last Name_____________________________________ Physical Address ____________________________________________________________________________ City _____________________________________________ State _______________ Zip _________________ Email Address ________________________________________ Phone ________________________________ Name of Business or Other Entity _____________________________________________________________ Type of Business or Other Entity ______________________________________________________________ Name and Title of Individual with Primary Responsibility for Approving this Contribution _____________ __________________________________________________________________________________________ __________________________________________________________________________________________

525 Cabrillo Park Suitepayable 125, Santa Ana, Multi-County CA 92701-5076 Please complete this form and mail withDrive, your check, to AAOC Property Rights PAC, Phone: 714-245-9500 Fax:Santa 714-245-9505 Web: www.AAOC.com to AAOC, 525 Cabrillo Park Drive, Suite 125, Ana, CA 92701.

54

Apartment News

www.aaoc.com

September 2020

Mosey on over to the

PSC ROUNDUP

PSC Members will have an opportunity to review the 2021 Calendar of Events, find out about AAOC sponsorship opportunities and sign up that day!

September 24, 2020 4–5 p.m.

Join Us Online

This meeting will be held via Zoom RSVP: SandyG@aaoc.com www.AAOC.com

ONLINE

September 2020

www.aaoc.com

Apartment News

55

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

Support Our Advertisers!

Tell them you saw their ad in

Apartment News 56

Apartment News

www.aaoc.com

September 2020

A SPECIAL WELCOME TO OUR NEWEST MEMBERS!

B OP C

Ivan Todorov Kevin Vakilian M & R Investments Mitch McMurray Park Leaf Properties Tony Levatino Webber Properties LLC

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

Soft Story Seismic Our structural engineers will analyze and determine the most economical way to strengthen your buildings with minimum impact on the function and use of the building.

Design & Build

CONVENIENT ONLINE CLASSES IN

REAL ESTATE

Contractor License # 986535

Structural Engineers

License # S 3761

RANKED #2 IN THE NATION

*

Economical Design

PLAN FOR THE FUTURE:

SERVING SOUTHERN CALIFORNIA FOR OVER 40 YEARS

For more information and free consultation, please call us at

(800) 443-2125 | (949) 250-0522 | (310) 625-3567

• Easy online Real Estate training for your heirs • Augments the AAOC Property Management classes

ENROLL TODAY! sccollege.edu/realestate

*Named #2 best online associate in real estate by bestcolleges.com

September 2020

www.aaoc.com

Apartment News

57

Featuring

Product & Service Council Members

LTV Mortgage Capital

LTV Mortgage Capital (www.ltvmortgage.com) is a Southern California based multifamily (5+ units) loan broker. We specialize in multifamily lending across construction, bridge, and permanent lending. We are in touch daily with our lending partners and fostering new lender relationships to keep ahead of the latest trends.

At LTV, we take the consultative approach with our clients by asking the right questions, structuring loans to meet your business needs, providing a streamlined loan closing process, and offering transparency in our fees. Some of the reasons are clients come to us are: • They are anxious about an impending loan maturity, and they are worried about the impact to their monthly cash flow; • They are frustrated because their existing lender is becoming too conservative, and they feel burdened by the amount of reserves they are now required to have; and • They are concerned, because upon reflection, they feel a bit lost in selecting a lender to meet their unique needs.

LTV has access to multifamily lenders that offer the following deal types: • Cash out at max loan amount • High loan-to-cost • Limited operating history • No principal and interest reserves related to COVID-19 • No prepayment penalties • Interest-only options • Very low fees • Very low interest rates With loan structures tailored to each multifamily property, LTV can help put more cash flow in your pocket every month. We are a dedicated team of multifamily loan specialists, and act as a trusted advisor with selecting the best loan program and lender for your business needs so you can stay focused managing your multifamily portfolio.

Give Joe Gomez a call at 619.508.9629 or email at joe.gomez@ltvmortgage to discuss your next multifamily refinance and claim your AAOC discount of $1,000 off closing costs.

Apartment News

Have you ever purchased a property, or looked into purchasing a property, and were told by the mortgage company that you will need flood insurance? Then, when you find out how much the flood insurance policy is going to be, you are blown away by the cost? Or maybe you have owned the property and have paid for flood insurance for years, but never experienced any flooding incidents that your flood insurance will cover?

FRS assists structure owners nationwide who feel they are inadvertently placed in a “High” risk flood zone.

Whether the structure(s) are Commercial, Industrial, MultiFamily, Single-Family or Large Developments; our clients will typically see substantial savings in their flood insurance policies. Moreover, this will make the properties far more marketable at the time of a sale or acquisition.

FRS is able to reveal any discrepancies that potentially misrepresent the level of flood risk associated with the structure and then identify the available solutions that may result in a reduction of the flood insurance premium or the removal of the requirement to maintain flood insurance completely. Refunds are often issued by the insurance company when a flood policy is cancelled, or the premium is reduced.

FRS applies their knowledge in the flood industry to accomplish the following goals: • Place accuracy with the level of flood risk associated with the structure(s).

• Provide guidance on securing a more reasonable annual premium while remaining in compliance with the lender’s regulations.

• Non-recourse

58

Flood Relief Specialists

www.aaoc.com

• Make properties far more marketable at the time of a sale or acquisition.

Visit the Better Business Bureau website (link below) to see some of FRS’s reviews: https://www.bbb.org/us/mi/lincoln/profile/flood-assistance/flood-relief-specialists-0332-49003642/ As members of the AAOC, we encourage you to reach out to FRS for further information. We can be contacted via email at frs@frspecialists.com or by phone at 877-311-6622.

September 2020

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Appliances Sales, Service & Leasing

Cabinets/Refinishing

A.S. Wise, Inc.

ACE Commercial Laundry Equipment, Inc. Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Andersen Cabinets Buffalo Maintenance, Inc. S M Painting Corp.

South Coast Construction & Repair The Door & Window Company

Accounting Services HMWC, CPAs & Business Advisors

Accounting Software Entrata HENRI Yardi Systems Inc.

Acoustic Ceiling Removal DryMaster

Carpentry AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc.

Asbestos DryMaster HARBRO Emergency Services and Restoration

Carpet Sales & Service

Asphalt Sales & Service Rose Paving LLC

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Attorneys

Cleaning Service Titanium Restoration Services Company

ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Yardi Systems Inc.

Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp.

Wesierski & Zurek, LLP

Apartment Rental Publications & Services

Bath Restoration or Renovations

apartments.com RentPath Zillow Group Rentals

Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration FSI Construction HandyCrew Services, Inc. OC Professional Maintenance Team South Coast Construction & Repair Symmons Titanium Restoration Services Company

Answering Service Anyone Home Entrata

Antimicrobial Services BioSweepOC

Apartment Market Research Data

Apartment/Student Housing ARIZE CallTek, Inc. Kairos Investment Management Company LaundryUp Red Capital Group Renter’s Legal Liability RokitNow Titanium Restoration Services Company Vesync

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Communications

Boiler Systems Ameri-Cal Repipe and Plumbing, Inc. DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group

CallTek, Inc. Cox Communications ICF for SoCalGas Multifamily Energy Efficiency Rebates TouchPoint

Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. Harvest Landscape Enterprises, Inc. OC Concrete LLC Rose Paving LLC

Optim Real Estate Services Company PAS Purchasing Solutions

PSC Service Provider Directory — continued on page 60

September 2020

www.aaoc.com

Apartment News

59

PSC Service Provider Directory continued from page 59 Construction AAA Restoration AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction HandyCrew Services, Inc. Harvest Landscape Enterprises, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC OC Professional Maintenance Team Optimum Seismic, Inc. Rose Paving LLC

Consulting Flood Relief Specialists ICF for SoCalGas Multifamily Energy Efficiency Rebates Investment Capital Real Estate Optim Real Estate Services Company

Content Restoration

Deck Coatings, Magnesite Repairs, Waterproofing

Fire & Flood Restoration

AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking

BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. PRC Restoration Restoration Management Company Service First Restoration Inc.

Drain Cleaning Ameri-Cal Repipe and Plumbing, Inc. California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing

Flooring

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Urban Surfaces

Duct Cleaning Multi Team Services

Electrical HOMEE, Inc. KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. YoKartz LLC

Countertops

Electric Vehicle Products & Services

Buffalo Maintenance, Inc. California Bath Restoration

Yardi Systems Inc.

Environmental Consulting & Training

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

American Environmental Specialists, Inc. Mesa Artificial Turf/Garage Doors

Mesa Artificial Turf/Garage Doors

General Contractor Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. HOMEE, Inc. OC Concrete LLC OC Professional Maintenance Team PRC Restoration Service First Restoration Inc. S M Painting Corp.

Graphics Direct Signs and Designs

Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC HARBRO Emergency Services and Restoration Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services

Handyman

Estate Planning Kimball, Tirey & St. John LLP Company

Evictions ReassureRent Buffalo Maintenance, Inc.

Financial Planning HMWC, CPAs & Business Advisors

Fire Safety Black Bird Fire Protection, Inc.

Apartment News

Garage Doors

Environmental Services

Fencing & Gates

60

Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

Draperies/Blinds/Window Coverings

Energy Management

AMS Construction

Fitness Equipment

www.aaoc.com

September 2020

Buffalo Maintenance, Inc. HandyCrew Services, Inc. HOMEE, Inc. OC Professional Maintenance Team S M Painting Corp.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp.

OC Professional Maintenance Team R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance

Mailboxes

Pest Control

Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital Insurent ISU — The Olson Duncan Agency NFP Property & Casualty ReassureRent Rey Insurance Services, Inc. The Liberty Company Brokers, Inc.

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Access Exterminator Service, Inc. Angelo Termite and Construction Bugs Away Exterminators Coasterra Pest Control Greentech Heat Solutions IPM Tech Pest & Termite Management Lloyd Pest Control Newport Exterminating The Bee Man

Internet Services Apartment SEO apartments.com Cox Communications RentPath Zillow Group Rentals

Maintenance, Repairs, Products Buffalo Maintenance, Inc. CallTek, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company OC Professional Maintenance Team WICR Waterproofing & Decking Yardi Systems Inc.

Marketing

Investments

Direct Signs and Designs Geiger Promotional Products Company Jetty RentVision Zumper

Morgan Skenderian Investment Real Estate Group Company

Mold Remediation

Janitorial Strategic Sanitation Services

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration Symmons

American Environmental Specialists, Inc. BioSweepOC DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. Service First Restoration Inc.

Moving & Mobile Storage Yardi Systems Inc.

Landscapes/Hardscapes

Multi-Family Advisory Services

BrightView Landscape Services, Inc. Harvest Landscape Enterprises, Inc.

CheckpointID Optim Real Estate Services Company

Lead Removal

Odor Removal

Pacific Environnemental & Abatement Solutions, Inc.

BioSweepOC Millan’s Restoration, Inc. Specialized Pipe Technologies Strategic Sanitation Services

Lending Institutions Alfa Investments & Loans Berkadia CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Pacific Premier Bank Red Capital Group Redwood Mortgage LTV Mortgage Capital The Bank of Southern California

Lighting KD Electric Company

Magnesite Repairs

Outdoor Furniture & Refinishing Patio Guys

Paint Sales & Service Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. S M Painting Corp.

West Coast Drywall & Paint

Pet Waste Community Pet Solutions

Pipe Restoration Ameri-Cal Repipe and Plumbing, Inc.

Plumbing, Contractors & Supplies Ameri-Cal Repipe and Plumbing, Inc. California Rooter & Plumbing Coast Plumbing, Heating & Air HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. Orange Coast Plumbing, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Sustainable Solutions Int. Symmons Total Rooter & Plumbing

Pool/Spa Service & Repair Clear Expectations, Inc.

Private Investigations FPK Security, Inc.

Property Management AIM Properties Allen Properties API Property Management CallTek, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments

Buffalo Maintenance, Inc.

PSC Service Provider Directory — continued on page 62

September 2020

www.aaoc.com

Apartment News

61

PSC Service Provider Directory continued from page 61

Property Management (continued) Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons WIRE Associates

Property Management Software

Reconstruction

Towing

AAA Restoration AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking

Dedicated Transportation Services TO’ and MO’ Towing

Recycling

ARIZE Anyone Home Appfolio, Inc. HENRI Parking Boss Rentler RokitNow Vesync Yardi Systems Inc.

Rain Gutters

Real Estate/Investments Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team DM Smithco Gorman & Associates Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Pacific Premier Bank Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Real Estate Broker CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company Optim Real Estate Services Company

Apartment News

Utilities & Sub Metering

Vending Machines

Entrata FunFlicks Outdoor Movies

Yardi Systems Inc.

Roofing

NPM Staffing an InterSolutions Company

AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction ProWest LLC Royal Roofing.com (RWS&P, Inc.)

Video Surveillance

ADT Multifamily ARIZE California Safety Agency CallTek, Inc. FPK Security, Inc. USGI — Upland Group Village Patrol, Inc. Vesync Yardi Systems Inc.

Video Commercials

Assure by Remote Ally Bastion Security

Water Heaters California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc.

Waterproofing

Staffing Service

AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp.

Smalley & Company WICR Waterproofing & Decking

Approved Real Estate

Water Removal

Surface Restoration

ATI DryMaster Millan’s Restoration, Inc.

Signage Direct Signs and Designs

AMS Construction

Sustainability/Green Energy NextLevel Optima

Tax & Financial Planning FMN Capital HMWC, CPAs & Business Advisors

Telecommunications Boingo Wireless, Inc. Cox Communications

62

Harvest Landscape Enterprises, Inc.

Resident Services

Security Services/Patrol Services

Argos Homes Systems McCarthy Roofing

Tree Service

Rentler Yardi Systems Inc.

Resident Screening

Approved Real Estate Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing Renoir Staffing, LLC The Liberty Group

Strategic Sanitation Services Valet Living

Conservice ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Strategic Sanitation Services

Property Management Staffing & Training

Trash Services

www.aaoc.com

September 2020

Website Development/Online Advertising Apartment SEO

Windows & Doors Bear Windows Inc. Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

See the Advertisers Index on Page 78 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 78 for the location of our ad.

ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

We provide home automation, security systems, keyless door locks & smart thermostats.

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com

PSC Contact Index — continued on page 64

Coin-Operated WASHERS/DRYERS

Generous Lease Commissions and Free Machines for Your Apartment Laundry Rooms Serving California Since 1956

We Offer to You: • Commission Plans • Lease Plans • Purchase Plans • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

1-800-473-8812 • 714-633-1811 www.apartmentlaundry.com

September 2020

www.aaoc.com

Apartment News

63

PSC Contact Index — continued from page 63

ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.

Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

Engagement and automation tools through Contact Center and CRM software.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 78 for the location of our ad.

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 78 for the location of our ad.

Advertising firm specializing in Websites, Search & Social Media Marketing.

See the Advertisers Index on Page 78 for the location of our ad.

Specializing in Multi-family, Affordable Housing & Home Owner Associations

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

64

Apartment News

www.aaoc.com

September 2020

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Bear Windows Inc. George Torres 1055 W 7th Street Los Angeles, CA 90017 (888) 470-2645 info@bearwindows.com

Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS      

Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance

     

Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains

Brian Berg Insurance Services, Inc. 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 78 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com

PSC Contact Index — continued on page 66

OC PROFESSIONAL PAINTING SERVICES

Painting Season Is Here Just kidding, it’s always a good time to paint exterior or interior in So-Cal. ~ Do you need your building painted? ~ Does your property need a little love?

Who do you know that needs paint inside or outside? ~ Paint your home ~ Paint your investment rental ~ Paint your vaulted ceilings

Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes

Call 714-966-3000 today!

Smart choices last a lifetime.

You pick the color and we make it happen, it’s that easy!

Change the Paint - Change Someone’s World

WOMAN OWNED BUSINESS LIABILITY INSURED

September 2020

WORKERS COMP INSURED

www.aaoc.com

LICENSE #1065254

Apartment News

65

PSC Contact Index —

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

continued from page 65

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 78 for theTR location of our ad. AD 2002PRINT.pdf APTMagazine

1

CSI recruits, staffs and in some cases trains their candidates for all onsite 1:05 PM positions.

3/5/20

CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 78 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com

66

Apartment News

www.aaoc.com

September 2020

CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 78 for the location of our ad.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com

Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

PSC Contact Index — continued on page 68

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

9350 Narnia Drive Riverside, CA 92503

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DryMaster Rachel Arndt 26021 Pala Dr., #150 Mission Viejo, CA 92691 (949) 492-1100 Info@drymaster.com

LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com

September 2020

www.aaoc.com

Apartment News

67

PSC Contact Index — continued from page 67 Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Tony Whitaker 5728 Teague Road Houston, TX 77041 (562) 243-6711 tony@fsiconstruction.com — www.fsiconstruction.com FunFlicks Outdoor Movies Chad Hunter 11000 Brimhall, Suite 56 Bakersfield, CA 93312 (877) 263-0480 chad@funflicks.com Geiger Promotional Products Company Stephanie Haydon 17822 17th St, Suite 312 Tustin, CA 92780 (714) 913-2019 shaydon@geiger.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

See the Advertisers Index on Page 78 for the location of our ad.

We supply all financial needs.

Major appliances for apartments.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 78 for the location of our ad.

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

See the Advertisers Index on Page 78 for the location of our ad.

Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 78 for the location of our ad.

HandyCrew Services, Inc. Nir Bezalel 1400 Jefferson St., Suite E Anaheim, CA 92807 (714) 509-5045 nir@ochandycrew.com — www.ochandycrew.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

PSC Contact Index — continued on page 70

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

$37.85

$50.60

$45.00

$55.00

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

68

Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

September 2020

LIC. #828563

949-472-7516

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

1

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

September 2020

www.aaoc.com

Apartment News

69

PSC Contact Index — continued from page 68

HARBRO Emergency Services and Restoration Christina Winstead 2750 Signal Pkwy.

Signal Hill, CA 90755 (562) 528-8000 Christina.winstead@harbro.com Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com HOMEE, Inc. Lisa Wagner 1413 .S Howard Ave, Suite 220 Tampa, FL 33606 (310) 780-2503 lisa@homee.com

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Diaz-Villavicencio 555 W. 5th Street, Suite 3100 Los Angeles, CA 90013 (213) 312-1716 multifamilyrebates@icf.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com

See the Advertisers Index on Page 78 for the location of our ad.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

• • • • • • • •

• • • • • • • •

Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California!

Excellent Customer Service & Competitive Pricing!

70

Apartment News

www.aaoc.com

September 2020

Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com Jetty Zakk Adoum 37 W 20th Street, #1101 New York, NY 10011 (240) 422-1965 zakk.adoum@jetty.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

See the Advertisers Index on Page 78 for the location of our ad.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com

LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 78 for the location of our ad.

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 78 for the location of our ad.

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 78 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 78 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

Multi Team Services Laura Wallis 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (949) 518-2125 Laura.Wallis@SteadfastCo.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

Orange Coast Plumbing, Inc. Mark Haney 1506 Clinton St. Santa Ana, CA 92703 (714) 953-1111 ocp@orangecoastplumbing.net Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Premier Bank Daniel Borland 17901 Von Karman Ave Suite 1200 Irvine, CA 92614 (949) 502-4325 dborland@ppbi.com — www.ppbi.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

See the Advertisers Index on Page 78 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

PSC Contact Index — continued on page 72

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2–4 units

• 5+ units

Anything related to concrete

OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com

See the Advertisers Index on Page 78 for the location of our ad.

Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com

September 2020

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com www.aaoc.com

Apartment News

71

PSC Contact Index — continued from page 71

Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com

Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 78 for the location of our ad.

Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 78 for the location of our ad.

AIR CONDITIONING & HEATING

Cell-909-228-9956 Service • Repair • Installations Since 1988

Joe Mottes

Licensed, Bonded, Insured C-20 # 538090

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 78 for the location of our ad.

Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com RentVision Meghan Kamran 1001 S 70th Street, Suite 201 Lincoln, NE 68510 (402) 617-8368 meghan.kamran@rentvision.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com

PSC Contact Index — continued on page 74

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

Lee Walker Appraisals Orange, CA 92867 72

Apartment News

www.aaoc.com

September 2020

714-744-1074 www.leewalkerappraisals.com

VA N G UA R D

COMMERCIAL REAL ESTATE ADVISORS

PROPERTY MANAGEMENT

OUR MISSION

Increase owner cashflow & remove the stress of management by streamlining maintenance & accounting Is your property performing to its full potential?

Contact SVN Vanguard for a property evaluation

24 hour response including fire & water damage Multiple crews Small & large jobs Fully licensed, bonded & insured Insurance company approved All employees covered by worker compensation

SVN Vanguard is proud to offer our own in-house

Maintenance & Construction services

714.446.0600 • www.svnvanguard.com

September 2020

www.aaoc.com

Apartment News

73

PSC Contact Index — continued from page 72

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com See the Advertisers Index on Page 78 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 78 for the location of our ad.

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 78 for the location of our ad.

LTV Mortgage Capital Joe Gomez 2831 Camino del Rio South, Suite #308 San Diego, CA 92108 (619) 508-9629 joe.gomez@ltvmortgage.com — www.ltvmortgage.com

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company Courtney Owen 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (903) 830-2126 courtney.owen@icf.com Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com Sullivan Property Management Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

See the Advertisers Index on Page 78 for the location of our ad.

Sustainable Solutions Int. 33251 S Garfield Ave. Los Angeles, CA 90040 (778) 999-2040 doug@sustainablesolutions.com SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

See the Advertisers Index on Page 78 for the location of our ad.

Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bank of Southern California Pam Marble 625 The City Drive, Suite 140 Orange, CA 92868 (714) 352-7475 pmarble@banksocal.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com The Liberty Company Brokers, Inc. Gary A Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com

74

Apartment News

www.aaoc.com

September 2020

TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net

Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 78 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com

YoKartz LLC Olga Biedak 25 Waldorf Irvine, CA 92612 (858) 354-6924 olga@yokartz.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

Pest Control for Professionally Managed Properties OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

Water Heater/boiler service and installation.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

1.877.522.2377 | www.AccessExt.com September 2020

www.aaoc.com

Apartment News

75

ADVERTISERS’ INDEX

Category

See page 78 for alphabetical listings

FLOORING, REPAIRS, TILE

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.................................18, 37

California Rooter & Plumbing................................47

Carpet Crafts.................................................................69

ORCO Apartment Supply........................................33

HANDYMAN

Total Rooter & Plumbing.........................................66 PORCELAIN REFINISHING

AIR CONDITIONING & HEATING

CONCRETE MAINTENANCE & REPAIR

Buffalo Maintenance, Inc.................................18, 37

JM Air Conditioning & Heating............................72

AMS Construction......................................................70

OC Professional Maintenance Team...........28, 65

APPLIANCES—REPAIRS, PARTS, RENTALS

Buffalo Maintenance, Inc.................................18, 37

South Coast Construction & Repair....................39

Lin-Ed’s Appliance Service & Repair...................74

C & C Paving Company, Inc....................................14

HEATING & AIR CONDITIONING

ProActive Realty Investments Inc........................64

ORCO Apartment Supply........................................33

CONSTRUCTION

JM Air Conditioning & Heating............................72

Roberts Management & Investments...............30

R&B Wholesale Distributors, Inc. .......Back Cover

AMS Construction......................................................70

INSURANCE

South Coast Real Estate & Property Mgmt......21

APPRAISALS/VALUATIONS

Buffalo Maintenance, Inc.................................18, 37

Lee Walker Appraisals...............................................72

OC Professional Maintenance Team...........28, 65

ASPHALT SALES & SERVICE

COUNTERTOPS

AMS Construction......................................................70

Buffalo Maintenance, Inc.................................18, 37

C & C Paving Company, Inc....................................14 ATTORNEYS

Duringer Law Group, PLC.......Inside Front Cover BATHROOM RENOVATIONS

Buffalo Maintenance, Inc.................................18, 37 OC Professional Maintenance Team...........28, 65 South Coast Construction & Repair....................39 BATHTUB REFINISHING

Bath Crafters..................................................................20 BLINDS

Apex Window Decor.................................................68 BOILER SYSTEMS

DCM Services..................................................................8 CABINETS/REFINISHING

Buffalo Maintenance, Inc.................................18, 37 South Coast Construction & Repair....................39

DECK COATINGS, MAGNESITE REPAIRS,

Buffalo Maintenance, Inc.................................18, 37 Rash Yambo Decking & Stairs...............................78

Buffalo Maintenance, Inc.................................18, 37

DOORS, WINDOWS

Carpet Crafts.................................................................69 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover COIN-OPERATED LAUNDRY EQUIPMENT

ACE Commerical Laundry Equipment, Inc......16 National Service...........................................................63

KITCHEN RENOVATIONS

PROPERTY MANAGEMENT

JLE Property Management Inc.............................43

Sullivan Property Management...........................80 RAIN GUTTERS

Argos Home Systems................................................30 REAL ESTATE EDUCATION

Santiago Canyon College........................................57 REAL ESTATE INVESTMENTS

MTD Kitchen.................................................................77

CBRE......................................................................Insert, 2

South Coast Construction & Repair....................39

Pacific | Sotheby’s International Realty — Stanfield Real Estate Group.............................25 KW Commercial – Randy Combs........................31

California Replacement Windows.........................7

LEAK DETECTION

The Door & Window Company............................49

California Rooter & Plumbing................................47

DRAINS

LENDING

Aarow Drain & Plumbing........................................78

Bona Fide Mortgage..................................................71

California Rooter & Plumbing................................47

Pacific Premier Bank..................................................11

Advisors — William Webster..........................73

DRAPERIES/BLINDS/WINDOW COVERINGS

Umpqua Bank...............................................................34

Umpqua Bank...............................................................34

Apex Window Decor.................................................68

MAIL BOXES

W. R. Gorman................................................................32

ORCO Apartment Supply........................................33

ROOFING

R&B Wholesale Distributors, Inc. .......Back Cover DRYWALL

AMS Construction......................................................70 Sondance Painting.....................................................68

Optimum Seismic.......................................................19

ELECTRICAL

AMS Construction......................................................70 Buffalo Maintenance, Inc.................................18, 37 ENVIRONMENTAL SERVICES

American Environmental Specialists..................64

MAINTENANCE, REPAIRS, PRODUCTS

Buffalo Maintenance, Inc.................................18, 37 OC Professional Maintenance Team...........28, 65

South Coast Real Estate & Property Mgmt......21 SVN | Vanguard Commercial Real Estate

AMS Construction......................................................70 Dale’s Roofing...............................................................72 Guardian Roofs.............................................. Insert, 39 Imperial Roof Management...................................67 McCarthy Roofing.........................................................9

R&B Wholesale Distributors, Inc. .......Back Cover

McCormack Roofing..................................................29

MOLD REMEDIATION

UTILITY BILLING

American Environmental Specialists..................64

Livable..............................................................................35

PAINT SALES & SERVICE

AMS Construction......................................................70 OC Professional Maintenance Team...........28, 65 Rash Yambo Decking & Stairs...............................78

EVICTIONS

Morgan Skenderian...................................................17 ProActive Realty Investments Inc........................64

R&B Wholesale Distributors, Inc. .......Back Cover

Point Design Build......................................................57

CARPETS

Rey Insurance Services.............................................24

The Door & Window Company............................49

EARTHQUAKE RETROFITTING

CARPENTRY

Theresa Simes Agency.............................................65 Flood Relief Specialists.............................................27

WATERPROOFING

Block & Associates......................Inside Back Cover

Farmers Insurance —

Bath Crafters..................................................................20

Southern California Regional Energy Network ..........................................................51 WATER HEATERS

California Rooter & Plumbing................................47 ORCO Apartment Supply........................................33

WASH Multi Family Laundry Systems................13

Block & Associates......................Inside Back Cover

S M Painting Corp.......................................................74

COLLECTIONS

Duringer Law Group, PLC.......Inside Front Cover

Sondance Painting.....................................................68

Block & Associates......................Inside Back Cover

FENCING & GATES

PEST CONTROL

California Replacement Windows.........................7

Duringer Law Group, PLC.......Inside Front Cover

Buffalo Maintenance, Inc.................................18, 37

Access Exterminator Service..................................75

The Door & Window Company............................49

76

Apartment News

www.aaoc.com

September 2020

WINDOWS

AMS Construction......................................................70

17 4 5 E a s t 7 th S t. - 5 7 Uni t s

SEND US YOUR ARCHITECTURAL PLANS FOR A FREE QUOTE.

For over 10 Years, MTD Kitchen has proudly designed and produced successful kitchen, bath, and closet projects in the quantities and timeframes necessary for any large-scale multi-unit build. We produce American-made cabinets for apartments & multi-family properties, and provide full teams to support your project.

Phone (818) 918-2234 mtdkitchen.com/multiunit bids@mtdkitchen.com

September 2020

www.aaoc.com

Apartment News

77

ADVERTISERS’ INDEX

Alphabetical

See page 76 for category listings

Aarow Drain & Plumbing...........................................78

California Rooter & Plumbing...................................47

Pacific Premier Bank.....................................................11

Access Exterminator Service.....................................75

Carpet Crafts....................................................................69

Pacific | Sotheby’s International Realty —

ACE Commerical Laundry Equipment, Inc.........16

CBRE.........................................................................Insert, 2

Stanfield Real Estate Group................................25

American Environmental Specialists.....................64

Dale’s Roofing..................................................................72

Point Design Build.........................................................57

AMS Construction.........................................................70

DCM Services.....................................................................8

ProActive Realty Investments Inc...........................64

Apex Window Decor....................................................68

Duringer Law Group, PLC..........Inside Front Cover

Rash Yambo Decking & Stairs..................................78

Argos Home Systems...................................................30

Farmers Insurance — Theresa Simes Agency....65

R&B Wholesale Distributors, Inc. ..........Back Cover

Bath Crafters.....................................................................20

Flood Relief Specialists................................................27

Block & Associates.........................Inside Back Cover

Guardian Roofs................................................. Insert, 39

Bona Fide Mortgage.....................................................71 Buffalo Maintenance, Inc....................................18, 37 C & C Paving Company, Inc.......................................14 California Replacement Windows............................7

Imperial Roof Management......................................67 JLE Property Management Inc................................43 JM Air Conditioning & Heating...............................72 KW Commercial – Randy Combs...........................31 Lee Walker Appraisals..................................................72 Lin-Ed’s Appliance Service & Repair......................74

Roberts Management & Investments..................30 Royal Roofing...................................................................23 Santiago Canyon College...........................................57 S M Painting Corp..........................................................74 Sondance Painting........................................................68 South Coast Construction & Repair.......................39 South Coast Real Estate & Property Mgmt.........21 Southern California Regional

DRAINS UNBLOCKED !

Livable.................................................................................35

Expert Plumbing Repairs

McCormack Roofing.....................................................29

RESULTS OR NO CHARGE FREE ESTIMATES

MTD Kitchen....................................................................77

Advisors — William Webster.............................73

Morgan Skenderian......................................................17

The Door & Window Company...............................49

National Service..............................................................63

Total Rooter & Plumbing............................................66

OC Professional Maintenance Team..............28, 65

Umpqua Bank..................................................................34

Optimum Seismic..........................................................19

W. R. Gorman...................................................................32

ORCO Apartment Supply...........................................33

WASH Multi Family Laundry Systems...................13

“Introductory Offer”

$75.00

Includes Service Call & Labor Main Lines from $95.00

AAROW

McCarthy Roofing............................................................9

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851

78

Rey Insurance Services................................................24

Apartment News

www.aaoc.com

September 2020

Energy Network .............................................................51 Sullivan Property Management..............................80 SVN | Vanguard Commercial Real Estate

Complete Resident Screening for Real Estate Agents & Landlords P ExperianÂŽ Credit w/ VantageScoreÂŽ 3.0 P Nationwide Criminal Search P Nationwide Eviction Search P Free URL Link for Advertisements P No Sign-Up Fee or Inspection P Available 24/7

ApplyConnect revolutionized the industry by providing the first consumer-intiatied resident screening report available to real estate agents and landlords. This complete screening solution does not require a physical on-site inspection and there are no sign-up fees. The renter pays for the report online, which makes it FREE to agents and landlords.

Create Your FREE Account!

Visit aaoc.ApplyConnect.com

September 2020

www.aaoc.com

Apartment News

79

80

Apartment News

www.aaoc.com

September 2020

Tenant Eviction Unlawful Detainer

250

$

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

&

WHOLESALE DISTRIBUTORS, INC.

CELEBRATING 50 YEARS

YOUR NUMBER ONE SOURCE FOR APPLIANCES!

Attention All Property Management Companies, Builder & Developers & Housing Investors: From high end appliances to apartment grade appliances, R&B is your number one source.

Contact R&B Wholesale Distributors for all your appliance needs!!

• Next Day Delivery Available • Fleet of 25 Trucks • Experienced In-house Installers 2350 S. Milliken Ave. • Ontario, CA 91761 Phone: (909) 230-5400 • Fax: (909) 230-5405 F

• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

www.rbdist.com