September 2017 Apartment News Magazine

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Apartment News The Resources You Want — The Representation You Need — Since 1961

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VOL. LVII

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Comparing IRA Choices: Roth vs. Traditional. Which one is right for you?............................ 20 Aspiring To Be…................................................................................................................. 24 Your Guide to Welcoming New Tenants............................................................................... 26 Looking for New Ad Copy?................................................................................................... 36 4 UNITS RENT Raising Rents: It is FOR Not Just About Cash Flow from Cash In on the Myths of Real Estate....... 40

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVII

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September 2017

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — Take Action (Legislatively)

11 AAOC’s Saturday Night Spectacular

6 Executive Director Report/ Lou’s News

17 AAOC Partners with Rentler 32 Certified Housing Provider Education Program

8 Sacramento Report — Pet Policy Gone Wild

37 AAOC’s Property Management Forum Luncheon 39 Fair Housing Seminar

10 Legal Corner — Questions and Answers

Features

16 Dear Maintenance Men

20 Comparing IRA Choices: Roth vs. Traditional. Which one is right for you?

By Jason Sherr

24 Aspiring To Be…

43 Welcome New Members 44 PSC Corner — Rentler

By Lisa Richardson

26 Your Guide to Welcoming New Tenants By Four Walls by Rentler 36 Looking for New Ad Copy? By Mindy Williams 40 Raising Rents: It is Not Just About Cash Flow from Cash In on the Myths of Real Estate By William R. Gorman

45 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

September 2017

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Apartment News

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September 2017

Apartment News

CALENDAR OF EVENTS

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

SEPTEMBER

The Resources You Want — The Representation You Need — Since 1961

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Officers

President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Craig Kirkpatrick Alan Dauger Frank Alvarez

n

Nicholas Dunlap Nick Lieberman James Wohrman Rick Roshan Nicholas Dunlap

Directors n n n

Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.

n n n n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

Monday, Office Closed

7 - CHPEP Education Program Week 1 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

14 - CHPEP Education Program Week 2 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

19 - General Membership Meeting Tuesday, 7:00–9:00 pm, Embassy Suites, See Page 5

21 - CHPEP Education Program Week 3 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

27 - Reverse Trade Show Wednesday, 12:30–5:00 pm, McCormick & Schmicks, Anaheim GardenWalk

28 - CHPEP Week 4 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

OCTOBER 5 - CHPEP Week 5 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

10 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

12 - CHPEP Week 6 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

17 - General Membership Meeting Tuesday, 7:00–9:00 pm, Embassy Suites

19 - CHPEP Week 7 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

24 - Fair Housing Seminar Tuesday, 9:00 am–12:00 pm, AAOC Offices, See Page 39

BOARD OF DIRECTORS

n

4 - Labor Day

n n

n

Dale Hayden Jerry L’Ecuyer Jim Loftus John Tomlinson Robert C. Shaw Robert B. Thompson Dean Zarkos

25 - Property Management Forum Luncheon Wednesday, 11:30 am–1:30 pm, Embassy Suites, See Page 37

26 - CHPEP Week 8 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

NOVEMBER 2 - CHPEP Week 9 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

9 - CHPEP Week 10 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

14 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

16 - CHPEP Week 11 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 32

23 - Thanksgiving Thursday, Office Closed

24 - Thanksgiving Holiday Friday, Office Closed

September 2017

www.aaoc.com

Apartment News

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PRESIDENT’S MESSAGE C raig K irkpatrick

Take Action (Legislatively)

A

s 2017’s legislative activities are heating up in Sacramento and locally, I wanted to make you aware of a very important legislative tool that has been developed through CalRHA. First a short recap: You may recall that in my July message I wrote that our most important and impactful work is legislation and the AAOC volunteers and staff that make that work so effective. With the Democrats enjoying a supermajority this year, there are 140 bills being monitored by AAOC and its legislative advocates. Legislative activities have a lot of moving parts and there is strength in numbers when it comes to communicating with legislators and local officials. AAOC has joined with 10 other local apartment associations to form California Rental Housing Association (CalRHA). Today CalRHA represents the interests of 18,209 members of affiliate state associations. To leverage this number of members, through CalRHA, we have developed a

very effective email tool to voice our opinions on proposed legislation to our elected representatives. Its called Voter Voice and here’s how it works: AAOC will send out two links with our RED ALERT. One delivers you straight to the registration form. The second lands you on the “Take Action” page.

Here they are, but for your convenience you can always contact Executive Director Lou Penrose and he can email you the links: http s : / / c a l - rh a . org / t a ke - a c t i on / ?vvsrc=%2fregister https://cal-rha.org/take-action Once you register on the CalRHA website, you will begin receiving periodic RED ALERTS that will make you aware of proposed legislation, give you detailed analysis on the issues and the ramifications of passage, and finally direct you how to take voice your opinion by hitting the “Take Action” button.

“Take Action” takes you to the page

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September 2017

that shows intended recipients of your email and prepares a measured, well thought out response. If you agree, then send the message. This is a tool that landlords have needed for a long time.

However, I need to stress that, since we cannot and do not release your email addresses or information, you need to register for this tool. It is fast and easy to use, gets your opinion out there, and with enough of us using it, will do a much better job of helping to protect our industry.

In summary I will quote the verbiage at the end of the RED ALERTS you are sent: AAOC is your biggest advocate for the rental housing industry.

Because there is power in numbers, AAOC is also a member of the California Rental Housing Association (Cal-RHA). AAOC uses sophisticated “Calls-toAction” when your representatives need to hear from you on legislation. For bills of major concern, Cal-RHA will also use “Calls-toAction” to make the voice of the rental housing industry heard in the halls of government. AAOC members may sign up to receive Cal-RHA Action Alerts at https://cal-rha.org/take-action/ ?vvsrc=%2fregister.

Craig has been in the rental housing industry since 1981. He currently lives in San Clemente with his wife and enjoys traveling around the world.

General Membership Meeting Tuesday, September 19, 2017 • 7:00–9:00 pm

Ask the Experts!

Chat with industry professionals on trending topics and services.

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As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

LOU’S NEWS B y L ou P enrose E xecutive D irector

S

eptember. Back to business, regular order, cooler nights, and of course school is back in session. With three young boys in my house, for my wife and I, the routine and stability that September offers is truly a blessed thing.

September also brings some exciting things to the members of the Apartment Association of Orange County. Mark your calendars for the upcoming General Membership Meeting to be held on Tuesday September 19th at the Embassy Suites-Anaheim South. This event will feature our newest members of the product service council displaying and educating some of the latest products and services in the rental housing market. They will also be raffling off won- AAOC Board Member Julia Araiza, Lou Penrose AAOC Executive Director, and Marie Renteria-Kaplan of Next Level Property Solutions at Summer AAOC Product & Service Council Mixer. derful prizes!

As you may know, members of the bers and over 7.7 million apartment begins September 07. Register now.

Apartment Association of Orange homes. (AAOC is the local affiliate of Mark your calendars for Saturday County are also standing members of the the National Apartment Association). September 16 for the Apartment National Apartment Association, a fed- There are many additional member- Association of Orange County’s Angels eration of more than 170 state and local ship benefits associated with the Baseball Night. This Saturday Night associations comprising 63,000+ mem- National Apartment Association. Be Spectacular will start at 6:05pm with Angels hosting the Texas Rangers and sure to continue to check them out.

Resident Screening is one of the the night will conclude with a fireworks services provided by our Apartment display.

AIR CONDITIONING We at the Apartment Association of Association of Orange County staff membership counselors, and one that I Orange County continue to advocate for & strongly recommend. I remind you that you and fight Sacramento. We engage HEATING Apartment News Magazine contains and encourage our elected leaders to advertisements for both our resident support our local property rights at the screening services and the services of state capitol and at city halls here eviction attorneys…if you don’t use one, locally. I encourage you to continue Service • Repair • Installations your support to our political action I suspect you will be using the other.

The Apartment Association of committee. The fight continues.

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Apartment News

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SACRAMENTO REPORT

Pet Policy Gone Wild

N

ew “assistance animals” regulations proposed by the Fair Employment and Housing Council (FEHC) will likely cause heartburn in the rental housing community.

The attempt to bring clarity in the murky area of service and support animal need versus fraud is fraught with ambiguity. It is understandable why rental property owners are confused about the law, existing and proposed. Unless you’re a lawyer who regularly studies these issues, it is hard to know where one assistance animal law begins and another one ends. When does “reasonable accommodation” become unreasonable? Ultimately, rental property owners are scared of being sued, and therefore often choose to allow support animals onto their property, even when they suspect fraud is being perpetrated on them.

But owners have very important, reasonable, and necessary reasons for having a no-pets policy. Animals can be dangerous, spread disease, interfere with the quiet enjoyment of others, and damage property. An owner’s right to keep animals off a property, unless to accommodate a person with a real need, therefore, must be protected. Unfortunately, current laws, including future laws under this Proposal, fail to protect owners from those fraudulently gaining access for their animals to rental properties.

Rental housing owners and managers support and understand the need for providing reasonable accommodations to those who legitimately need an emotional support animal, as these animals (or “comfort animals”) can provide a

8

Apartment News

therapeutic benefit to those with a mental or psychiatric disability. We also recognize that service and support animal fraud is rampant and easily perpetrated under our current laws and regulations. More and more individuals are pretending their pet animals are legitimate service or emotional support animals when in fact the person has no legitimate need for the animal, or the animal itself is not legitimately a service or support animal. Ultimately, that is the main concern we have expressed in regard to FEHC’s Proposal: the proposed regulations do little to protect rental property owners from fraudulent requests for support animals.

Support and service animal fraud is widespread in our society. Fake assistance animals are everywhere. Multiple news reports suggest that it is more than a few bad apples that are perpetrating the fraud. Rental property owners should not be forced to accommodate people who are perpetrating fraud on them, nor should laws and regulations facilitate such fraud. Unfortunately, this Proposal, does just that, because it contains few if any, effective anti-abuse mechanisms to prevent people from gaming the system.

People requesting a reasonable accommodation for a support animal should have a legitimate disability that requires them to have a support animal.

They should have a real diagnosis and prescription for a support animal by a real medical or mental health professional with expertise to give an opinion about the disability at issue and the need for a service or support animal.

www.aaoc.com

September 2017

B y J on S mock & R on K ingston

The disability diagnosis and need for a support animal should also be current.

Anyone with a real disability and a real need for a support animal should have this kind of documentation. Without these standards, there are no standards.

Anyone could self-diagnose, tell their friends or “peer support group” they have a disability and a need for a support animal, and then use that friend or group as a source to verify their disability. Alternatively, a person who was diagnosed with a disability five years ago, and who might not currently have a disability or need for an accommodation, could use that stale prescription to game the system. We are sure that this is not the way the law is supposed to work.

We submitted on behalf of the Association detailed comments on the FEHC’s Assistance Animal Proposal, including a number of ways the Proposal is deficient in preventing fraud and subject to abusive conduct: • Diagnosis or assessment by a licensed medical or mental health professional is not required.

• The need for a support animal is not required to be a current need.

• The person verifying a person’s disability or need for an accommodation does not need to be a medical or mental health professional or need to have specific training or education about support animals.

• When an owner knows about a disability but not the need for an accommodation, the owners should

• Owners should be able to request new verification documents if the previous “doctor’s note” was not described as permanent.

discussed the failure of the proposal to consider the quiet enjoyment of other tenants, nuisance issues, the safety and health of other tenants, pet fraud, and the need for rental housing providers to be able to establish reasonable rules for tenants who are provided a reasonable accommodation. In short, the needs of property owners and other tenants are not properly accounted for or taken into consideration, and the Proposal should be amended to better reflect the realities of landlord-tenant relationships and the respective needs of each group.

• Person seeking the accommodation must be under the current care of the prescribing medical or mental health professional

Copyright© 2017 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com

still be able to request reliable information describing the needed accommodation and the nexus between disability and accommodation.

dation, and verifying documentation should be current (i.e., not more than one year old), and on letterhead from a mental health professional.

A meaningful review of a requested accommodation should allow rental property owners to make reasonable requests for certain reliable documents from reliable sources that are specifically defined. The following is a list of provisions that should be contained within the regulation to prevent fraud and abuse, and to ensure that reasonable accommodations are provided to those with legitimate needs:

• The medical or mental health professionals must have expertise to give an opinion about the person’s medical condition and the need for the accommodation.

• Owners should be able to require disability and accommodation need verification documents to come from a licensed medical or mental health professional • The documentation should describe the nature, severity, and duration of the disability.

• The disability, need for the accommo-

• Verification from a “letter mill” should be prohibited entirely.

Our comment letter to FEHC on assistive animals highlighted all the ways in which the Proposal represents an unbalanced approach to addressing the issue of assistive animals in rental housing. We

September 2017

Jon Smock is Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG).

For Questions regarding this article, please call the AAOC at (714) 245-9500

www.aaoc.com

Apartment News

9

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers ments and tax liens will not be reported unless those obligations include the consumers’ names and addresses, as well as social security numbers and or dates of birth. Trouble is, the courts will not allow social numbers or other “unique Yes, that is correct. As of July 1, 2017, personal identifying information” to be Equifax, Experian and TransUnion, the placed on any court document. Actually, big three credit reporting agencies, the court will sanction (penalize) a party stopped including tax liens, most civil who inadvertently includes a social debts and judgments when providing security number on a filed document. credit reports. Civil debts, court judg- Damned if you do, 1damned if you 0404-15_PRESTIGE_AAOC 1-4page_300:Layout 1 1/24/16 3:06 PM Page I recently read an article about some changes to credit reporting and that the credit reports I receive to screen my prospective residents might not be telling me the whole story. What’s up with that?

don’t. The change is part of the National Consumer Assistance Plan, and is intended by the reporting agencies to “ensure the data they maintain on their consumer files is accurate and current, to best serve consumers and the needs of their business and government customers.” Not surprisingly, credit scores have risen. The impact to Housing Providers is obvious, it will be even more

Q&A — continued on page 12

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Q&A — continued from 10 difficult to properly screen a prospective applicant. It is almost impossible to make good business decisions without good data. Remember, credit reports are merely tools, as are eviction reports; they certainly are not perfect, and getting less so now, however they are still tools to be used, just be aware of the glaring weaknesses inherent in these reports.

Just closed escrow on a ten-unit building in Southern California, nice area, nice tenants, everybody is current, no rent control, life’s good. Going through the tenancy documents, I noticed that all the tenants are month to month tenancies, close to market rents but the security deposit on file is only $300.00 per unit. I’m thinking of serving a change in terms of tenancy bringing all of the security deposits up to the equivalent of one months’ rent. What do you think, can I do that? Is that a good policy?

12

Apartment News

The short answer is, yes you can do that, you can change the terms of tenancy and require that each tenant pay the equivalent of one month rent as the security deposit. The better answer is rather than raising the security deposits, it is better to implement a small rent increase of say $50.00 or so per month. Security deposits are simply held by you for the benefit of the tenant, they are not yours to keep. The increased rent is yours to keep. Many tenants would prefer to pay an additional $50 or so in increased rent rather than having to come up with an additional $900.00 or so in additional security deposit. Many tenants might simply move when asked to pay an additional $900.00 or so within a month’s time. Remember, rent and security deposits held are inversely proportionate.

If your rents are below market, tenants are generally willing to pay a bit more than market as a security deposit to secure the rental. The converse is true as well, if your security deposits are lower that market, tenants are generally

www.aaoc.com

September 2017

willing to pay a bit more than market rent to maintain the rental.

I just received the most curious letter.

Seems my local police department has identified one of my residents as an undesirable, they say he’s suspected of being in a gang and is dealing drugs. They say that if I don’t evict him, the police will prosecute me for allowing a criminal to operate on my property. I may even lose the property!

The family has been there for several years, other than a couple bounced checks they have been model tenants. Help, I cannot afford a vacancy right now, what do I do?

In this upside-down world we live in today, this actually is a growing trend in law enforcement. Rather than prosecute the criminal, many law enforcement agencies are taking the lazy way out and threatening the law-abiding landlord, forcing them to evict the resi-

Q&A — continued on page 14

The key to helping others …

...is you.

Landlords and property managers literally hold the keys to our program participants’ success.

The Coordinated Entry System (CES) is a dynamic program that links people to the resources they need.

2-1-1 OC is committed to helping

Among the benefits to landlords and property managers who rent to people in CES are: • High occupancy and low turnover

landlords, property managers,

• Landlord liaisons

and people achieve their goals.

• Supportive services • Satisfaction from helping others.

To schedule a time for us to tour your property and get additional information, call us at (714) 288-4007 ext. 2385 or e-mail us at housing@211oc.org We look forward to working with you and taking the next steps towards alleviating homelessness in Orange County.

2-1-1 Orange County Everyone Knows Someone Who Needs Help

P.O. Box 10473, Santa Ana, CA 92711

September 2017

www.211oc.org

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Apartment News

13

Q&A — continued from 12 dent. Rather than locking up the bad guys, just shuffle them off to another community. If the police are certain he is dealing drugs, why isn’t he in the “gray bar hotel”? If the letter you received is inconsistent with your experience with your resident, follow up with the police department by asking for documentation supporting their claim. Have there been arrests on the property? Have illegal drugs been found there? Ask other residents in the building, gather independent information. If the information you gather supports your resident’s involvement in criminal activity, take action immediately. Consult your attorney to determine if you have enough facts to support a three-day nuisance notice, or if a thirty day or a sixty-day notice is appropriate. Remember, a letter from the police department is not sufficient evidence in court to base a nuisance notice on, testimony from percipient witnesses will be required.

Most of my residents pay on time and their checks are honored by their banks. Lately, it seems that I’ve been getting many checks from small banks, even some internet banks with no real offices, many I’ve never even heard of. I recently had one returned insufficient funds over three weeks after the check was deposited! Do I have to accept these types of checks? Should I require that all my tenants pay by cash or cashier’s check? What about direct deposit?

You can control the method of payment and the types of payment instruments that you will accept. If your tenancies are month-to-month, you may change the terms of the tenancy agreement to establish different payment methods or to require payment by certified funds.

Service of a thirty-day notice of change of terms will suffice. It is generally not a good business practice to accept cash as payment for rent, due to the increased risk of robbery, theft or other criminal conduct. Many owners allow residents to make direct deposits or transfers to

the owner’s bank account. There are many benefits to this arrangement, but many drawbacks as well. If you do allow the resident to make direct deposits, then establish an account separate from your personal general account, and establish clear guidelines instructing the resident when and how to make deposits. Suggested guidelines would state that you will not accept a partial payment without prior consent; that the resident is not authorized to make a direct deposit after service of a threeday notice to pay rent or quit or a notice of breach of a covenant of the lease, or for any period of time after expiration of a notice of termination of tenancy. Once your payment terms are established, stick to them and require the residents do the same.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a

Q&A — continued on page 30

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15

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

“Preventive Maintenance” is a term I hear a lot and don’t really understand.

I do my own maintenance and fix issues as they come up and any “extra” maintenance just sounds like more work and expense! What am I missing? Bryan

Dear Bryan:

On the surface “preventive maintenance” may sound like unnecessary work done

in an already busy schedule. However, that could not be further from the truth.

Both on a large or small scale, preventive maintenance or “PM” for short is a huge money saver not only in parts, but also in time and labor. An unplanned breakdown is never convenient. The chances are high of a breakdown happening on a Friday or weekend evening after hours. This is the time when the building is under the most pressure as everyone is home. Planning for a breakdown is the first step in avoiding an unplanned breakdown. Look at your apartment building with a critical eye and list everything that might go wrong at some point in time. This list would include: water heaters, hot and cold water supply lines, faucets, drains, garage door springs, heating and air conditioning, etc. At minimum you should have on hand repair parts for all the items on your list along with the tools to do the work. If you want to get ahead of a potential breakdown, figure

out the estimated lifetime of each item and schedule either a service date for the item or replacement of the item before a potential breakdown. As an example: A one hundred gallon water heater without maintenance may last between six and eight years. The same water heater with yearly maintenance of cleaning out the calcium buildup in the tank, inspection of the Zinc rod and burner assembly might last as long as ten to fourteen years. Another less extreme example might be cleaning out the main drain lines once a year before the big holiday season. It is much cheaper to have a plumber service your building on a Tuesday morning than on Thursday Thanksgiving night.

Dear Maintenance Men:

My apartment building has washer and dryer hookups in each unit. One of my Residents has installed a new Maintenance — continued on page 18

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Maintenance — continued from 16 fancy front-loading washing machine and now the pipes are banging. This did not happen with the regular top loading machines. Not only is the noise annoying, but also, I am worried this might cause a water line break. The resident’s love their new machine and I don’t want to tear into the walls, so what can I do to remedy the pipe banging issue? Victor

Dear Victor:

The reason for the pipe hammering is because of a rapid opening and closing of a water valve. Most washing machines and dishwashers use a fast acting solenoid to control the water valve. The water starts and stops very suddenly causing the pipes to move. The new popular front loading washing machines also use a solenoid to control its water valves, but they open and close many times during the cleaning cycle, so the hammering is more noticeable

and damaging. The simplest and least expensive remedy is to install what is called a “Mini-Rester” laundry hammer arrester. The “Mini Rester” is installed either at the washing machine’s hot and cold valves, or directly to the back of the machine’s inlet nipples. The job can be done in the time it takes to un-screw the hose from the hose bib or machine and reinstall the hose back onto the machine or hose bib with the Mini Rester in between. These hammer arresters can be found at any hardware store and should be about $20.00 each.

You will need one for the hot-water side and one for the cold-water side. The “Mini Rester” is designed as a single fixture remedy. If the problem continues, a larger water hammer arrester will need to be installed.

Dear Maintenance Men:

I am planning to install a new sprinkler system in the lawn area of my apartment building. How do I estimate the number of heads and how far apart do they need to be? John

Dear John:

First, get an accurate measurement of the area you want to install the sprinkler system. Transfer the measurements to graph paper. Decide on a scale such as one square of the graph paper equals one foot or maybe if you have a large area, one square equals five or ten feet.

Draw the dimensions of the area you are planning to irrigate. Next decide what type of sprinkler head you will be using such as impact sprinkler (Rainbird type), brass heads or pop up, or rotary heads such as Toro offers. The manufacturer will list the water spray radius. If you want the diameter the head will cover, multiply by two. But, knowing the radius should be enough for this purpose. The spray coverage should overlap each head between 80 and 100 percent. What this means is; if the sprinkler head has a spray radius of 10 feet. Each sprinkler head should be spaced 10 feet apart. That is called head to head spacing. If you deviate greater

18

Apartment News

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September 2017

than 80 percent, you may get dry spots at the times you need the water the most; such as during summer heat and windy conditions. Stated another way, sprinkler “A” should wet sprinkler “B” and so on. On the graph paper grid the circles should intersect and touch each sprinkler head. Don’t forget the more sprinkler heads you have the more you will need to pay attention to both gallons per minute (GPM) and water pressure supplying your sprinkler system.

The sprinkler manufacture should have a chart showing how many sprinkler heads can be controlled by one valve depending the GPM at a certain water pressure. Recommended reading: http://www.irrigationtutorials.com Note: If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please send in your questions to: BuffaloQuestions@ gmail.com If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371.

Frank Alvarez is licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel. Frank can be reached at (714) 956-8371 Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors and Past President and past Chairman of the Education Committee of the Apartment Association of Orange County. Jerry has been involved with apartments as a professional since 1988.

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19

6:45 PM

Comparing IRA Choices: Roth vs. Traditional Which one is right for you?

W

ith the decline of corporate pensions and the aging U.S. population putting stress on the Social Security system, the burden of saving and planning for retirement falls increasingly on individuals. This is especially true for younger Americans.

Yet, navigating the retirement savings account options as well as investment choices can be a daunting task. But taking the time to understand these choices can go a long way toward paving the way for a more secure retirement down the road.

Most financial planning experts agree one of the most important retirement savings steps to take is to fully fund your 401(k) or other employersponsored retirement plan. If you’re not able to contribute the maximum amount, consider contributing as least as much as the employer’s matching amount, if available. Otherwise, you’re leaving free money on the table.

If your employer doesn’t offer a retirement savings plan or you’re able to save more, consider contributing to an Individual Retirement Account (IRA). Many people don’t realize you can contribute to an IRA even if you already partially or fully fund your 401(k) — you just may not be able to deduct your contribution.

There are two main types of IRAs — Traditional and Roth. One is not better than the other — each offers distinct features.

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Apartment News

Traditional IRA

With a Traditional IRA, you must be under age 70½ to contribute and you or your spouse, if married filing jointly, has earned income.

Contributions may be tax deductible and earnings grow tax-deferred, meaning you pay taxes at the time the money is withdrawn or distributed, presumably in retirement. If you make non-deductible contributions, a portion of each distribution will not be taxable based on the percentage of before-tax and after-tax amounts in your Traditional IRA. Please note that distributions taken prior to age 59½ may be subject to a 10% IRA tax penalty.

There are no limits on income in order to be eligible to contribute, but account owners must begin taking required minimum distributions (RMDs) at age 70½.

Roth IRA

With a Roth IRA, there are no age restrictions for contributions. But you or your spouse, if married filing jointly, must have earned income. Contributions are not deductible.

However, earnings may be withdrawn tax and penalty-free provided: (1) the Roth account has been open for at least five years and you are age 59½ or older; or (2) the distribution is a result of your death, disability, or using the first-time homebuyer exception.

Unlike Traditional IRAs, Roth IRAs

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September 2017

BY JASON SHERR

have no RMDs. Please note that distributions taken prior to age 59½ may be subject to a 10% IRA tax penalty and ordinary income tax.

There are, however, limits on income in order to be eligible to contribute. If your income is too high to contribute to a Roth IRA, you can always contribute to a Traditional IRA, assuming you are eligible. Even if you can’t deduct your Traditional IRA contribution, you can take advantage of tax-deferred growth potential.

How taxes affect your decision

Now that you have an understanding of Traditional and Roth IRAs, you can decide which one works best for you.

And, remember, you can contribute to both types of IRAs in any given year, as long as your total contributions don’t exceed the annual maximum.

The primary driver of your decision is taxes. Assuming you’re eligible to contribute to both a Traditional and a Roth IRA, you need to decide if you’d prefer to get a tax break now for contributing to a Traditional IRA or put after-tax dollars into a Roth IRA and take tax-free withdrawals later, assuming you have met conditions to do so.

If you believe you will be in a lower tax bracket in retirement or live in a state with no income tax, you may prefer to fund a Traditional IRA. If you Comparing IRAs — continued on page 22

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21

It’s important to know you cannot convert only your after-tax dollars — instead, a portion of each conversion will contain both before-tax and aftertax amounts. The benefits of tax-free income in retirement may justify the cost to convert.

Key factors to weigh in your decision to convert include your current income tax rate and expectations for future tax rates as well as availability of funds to pay the taxes associated with the conversion. Roth conversions can be complex. We recommend you consult with your tax professional and Financial Advisor before converting your Traditional IRA.

Comparing IRAs — continued from 20 expect your tax rate on withdrawals will be higher than or the same as your current tax rate, a Roth IRA may be the better choice.

Another potential advantage of a Roth IRA is that contributions (not earnings) can be withdrawn at any time for any purpose without tax or penalty.

However, taking out contributions can carry a steep opportunity cost because you’ll rob your retirement savings and give up the potential for that money to grow on a tax-advantaged basis over time.

Converting your Traditional IRA

Evaluate your options

One final note: You can convert your Traditional IRA to a Roth IRA at any time. After-tax dollars converted are not subject to tax or penalty.

However, any pre-tax dollars converted will be included in your gross income for the year the conversion takes place, but there is no 10% IRS tax penalty.

There are a number of factors to take into account when evaluating your IRA options. Some financial service providers offer online calculators that can help you choose. Or, you may want to enlist the help of your tax advisor and Financial Advisor to help you

decide. Regardless of which IRA — or IRAs — you choose, starting early and saving consistently can help build your retirement savings and help ensure you can lead the retirement you envision.

About the Author: Our firm is not a legal or tax advisor. This article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President- Investments.

He can be reached at Jason.Sherr@wfadvisors.com or 949-862-1248. This article is sponsored by Wells Fargo Advisors and provided to you by Jason Sherr, Senior Vice President- Investments. Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/MAY LOSE VALUE. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. ©2016 Wells Fargo Clearing Services, LLC. All rights reserved.

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23

Aspiring To Be…

BY LISA RICHARDSON

W

hen we are young our hearts and souls are filled with aspirations to be something greater than what we currently are... As youngsters we often dream and fantasize about our futures, what our lives will look like and of course our fabulous careers.

Some say they will become doctors, some will be soldiers, ballerinas or even fire fighters. While there’s a special place on this earth for each and every career and job title, whichever one we choose, we just know we are going to be the very best at it. Oh to be young again!

As we soar through life we find our place, our niche if you will, and sadly somewhere along the way after we’ve established our careers the aspirations tend to taper off. Have we become masters at our craft that we no longer aspire to be the best? Have we gotten comfortable and complacent that being the best is no longer something that matters? Or is it simply that we just no longer aspire to be once we’ve reached our goal?

We humans are fallible to a point as life certainly has its way with each and every one of us. Sometimes it is very

24

Apartment News

positive and we get to ride that wave of success, Hooray! But like everything, life too has a tendency to balance itself out and sometimes we get derailed.

As a community director I realize that I’m not curing cancer or calculating the next space mission to the moon, however that doesn’t mean my place here is not as significant. Nor does it mean that I should no longer care about my position or the service I give.

While it’s easy to get lost in our day to day tasks, to lose focus, or even get derailed, we simply sometimes just no longer aspire to be… The worst thing we can do however, is to give up. I recently read a devotional titled “Keeping the way”. While this message was spiritual in nature it was actually quite applicable to everything in life. In comparison being able to attend the NAA Conference would be comparable to being in fellowship among my industry peers.

As a human I am far from perfect, however one thing I am certain of is in order to get anywhere in life one must take a step…. So starting with step one, while I cannot go back in time, I most

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September 2017

certainly can reclaim that portion of my youth when I aspired to be amazing.

While I feel I do my job well, I also realize the benefit of additional training as well as the magnitude of being inspired... sometimes it comes from a devotional, sometimes it’s complacency that drives us to want to change, or sometimes it’s an opportunity that is extended through your employer.

Whatever the case, I say never stop aspiring to be the best, or the one, or the (fill in “your” blank here) you never know who will be watching, learning or more importantly benefitting from your aspirations of simply being better each and every day.

About the Author: Lisa Richardson is a passionate and dedicated professional with extensive sales and marketing experience in the commercial and residential property management industry. She is a Community Director with Advanced Management Company and has been recognized on multiple occasions as a highly organized team player with integrity, natural leadership capabilities and award winning management performance.

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September 2017

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25

Your Guide to Welcoming New Tenants

BY FOUR WALLS

BY RENTLER

Y

ou went through the screening process, found an ideal tenant, and they’re all set to move in.

The hardest part of getting someone to rent your vacant space might be over… but instead of switching to autopilot, use the weeks between lease signing and the move-in date to create a packet of information for new tenants.

A move-in packet has two benefits: it ensures you have all the paperwork you need in one place and it will help your new renters feel like they’ve established a personal connection with you right off the bat.

What to include:

Copy of the lease signed by both parties — This is exactly what it says, a copy of the legally binding contract that has been signed and dated.

Move-in checklist — In the first few days after a tenant moves in, it’s crucial to walk through the apartment with them and make a note of any existing damage or wear on a move-in checklist that itemizes each feature in a rental.

That way, you’ll know exactly what to charge a renter when they move out and they will be aware of their responsibilities for damage incurred. Note: If you’re a Rentler+ user, we have a lawyer-

approved move-in checklist ready to print and use.

Instructions for paying rent — Make it easy for a new tenant to pay rent for the first time by covering all the payment methods you accept and any late fees incurred for not paying by a certain date. For example, do you accept payment online? Make sure to write down the website they need to go to and how many days it will take to process the payment. If you prefer a mailed check, write the address down and include any special notes about the Guide — continued on page 28

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27

Guide — continued from 26 forms of payment you accept.

Emergency contact information — If you have a special number tenants can call for after-hours emergencies include it here. If you have a maintenance person on-call, include their number. Include the phone number of the local police department in case of emergencies like break-ins and theft.

Parking passes — If your renters need a special parking pass or sticker,

include it in the packet. For assigned parking spots, give your tenants the information about who to call if someone parks in their space. Whether you have a towing company you use, or prefer to have them contact you directly first, make sure the info on all parking procedures is in there. Parking is one of the biggest frustrations facing renters, so make it as painless as possible and your renters will stick around.

Map of fire extinguishers and emergency exits — If you’re renting out

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September 2017

a unit in a larger apartment complex, make a map of the building with the emergency info highlighted. For homes, you can include a sheet with information about where fire extinguishers are located and instructions for testing fire alarms.

Maintenance request forms — Having a form for maintenance requests is crucial. That way you have a record of what needs to be done and the process is streamlined for everyone. Include a few copies in your packet (Rentler+ users have access to verified maintenance request forms to make it easy).

Lead paint disclosure — If your house or apartment complex was built before 1978, you are legally obligated to include a lead paint disclosure form.

You will also want to include some safety guides for living in a house where lead paint exposure is possible. Find these forms online or through your Landlord dashboard if you’re a Rentler+ user.

Guide to the neighborhood — Go the extra mile and create a sheet of paper with the nearest hospitals and their phone numbers, any special information about safety measures (i.e. “The road in front of this complex is shut down one Saturday in June for parade routes.”) and maybe even a list of the closest places to get takeout food.

Put all the information you’ve compiled in a cheap plastic binder and give it to your new renter when you hand them the keys.

Bonus:

After a day of moving furniture, the last thing a new renter wants to do is run to the grocery store for toilet paper or dig through their boxes for a shower liner to take a much-needed shower.

Put a cheap plastic liner, a roll of TP and maybe some paper towels for the pizza they’ll inevitably order on the counter and you’ll be the world’s greatest landlord. Sometimes it’s the simple things.

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Q&A — continued from 14 particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled

30

Apartment News

over 255,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988.

The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

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September 2017

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Direct Access to an Attorney for Answers to Questions at No Cost .

Judgment Enforcement and Collections In Orange County, call (714) 202-5420

www.MBrennanLaw.com Call today for a free consultation We’re here to help

September 2017

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Apartment News

31

Le ga l Is

Making the “Pieces” fit!

s ue niq ch Te ing as Le

su es

Certified Housing Provider Education Program — Fall 2017 Program —

an

ir Fa

ce

Each Thursday, September 7–November 16 Time: 8:30 am–12:30 pm int en Ma

g

sin

u Ho

This 11-week comprehensive training course is beneficial to anyone in the rental-housing industry! Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Schedule of Classes

• Residential Property Management • Property Marketing Analysis & Strategies • Property Maintenance • Leasing Techniques & Renting to Qualified Residents • Legal Issues Affecting Landlords & Tenants • Human Resources • Fair Housing & Government Standards • Employee Development • Financial Management & Budgeting • Liability, Emergency & Crime Management • Insuring & Protecting Your Community

REGISTER TODAY!!

All Classes held at the AAOC Office: 525 Cabrillo Park Drive, Suite 125, Santa Ana, 92701 Members: $395 Non-Members: $495 Payment must be paid in full by event date.

Cancellations require 72-hour notice.

To REGISTER — Go online: www.AAOC.com or Call: (714) 245-9500 As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

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September 2017

Where else but at…

Medicine Cabinets

FOR ALL OF YOUR APARTMENT NEEDS

Hill Bros & Life Paint Decks (Magnesite & Concrete )

WE CARRY: 1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, planks, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

Wall Oven: Brown or Maytag

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs 6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY. 6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

September 2017

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Interested in Legislative Affairs?

Your AAOC Legislative Committee is looking for three new volunteers.

Please send Executive Director Lou Penrose (lou@aaoc.com) a brief email introducing yourself and summarizing your past involvement in Legislative Advocacy (if any) and you will be called for an in-person interview with the committee.

Now, more than ever, AAOC is in need of volunteers to read bills, attend committee meetings and city council hearings to help advocate on behalf of our industry.

Palm Court

Mission Plaza

Park Magnolia

We have built, owned and managed properties for over 45 years and we have learned that the best way to improve a property is from the inside out. If our “Customers” or residents as we like to call them, are happy and feel cared for, they will typically want to stay longer and this is good for everyone.

Our goal is to provide you with an apartment living lifestyle that meets your comfort and needs. Whether it’s WIFI access in the apartment community common areas, beautiful outdoor pools (at most locations) or 24 hour laundry facilities, The Management Works apartment communities is where you can relax in your quality apartment home.

T: (949) 644-2063 • F: (949) 644-2067 E: contact@mgtworks.com • W: www.mgtworks.com

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Apartment News

www.aaoc.com

September 2017

W.R. GORMAN & ASSOCIATES Since 1972

PERSONALIZED WEALTH BUILDING IN REAL ESTATE  Custom

OUR EXCLUSIVE BUY AND SELL PROCESS:

commission schedule  Custom listing presentations

 Exchange

up-leg opportunities  Free labor for make ready repairs

Contact us to discuss how we can help you achieve your financial freedom.

CONTACT US TODAY

CALL (714) 255-9998 OR VISIT www.WRGORMAN.com CalBRE# 00616310

From left to right: Randy, Bill, Tim & Sonya

SAVE THE DATE The Apartment Association of Orange County’s Holiday Cruise & Awards Presentation Tuesday December 19, 2017

September 2017

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Apartment News

35

Looking for New Ad Copy?

A

sk your three top leasing consultants to write down their sales pitches word for word.

Next ask for the three questions he/she hears the most.

Develop your new ad based on the hot points and questions the leasing consultants cover the most.

BY MINDY WILLIAMS

Also ask residents via your Facebook page why they like living at your community. Feedback is crucial to creating ads that attract residents because of what is specifically terrific about your community.

About the Author: President of Rent & Retain Magazine and author of 10 books on property management, Mindy is the guru when it comes to resident retention. She has written more books on property management than any other author, and her simple, easy-to-implement ideas are used daily on site in all 50 states, Canada, Australia, England and France. Sign up for Mindy’s “must have” magazine at www.RentandRetain.com.

Apartment Turnovers and Maintenance Full-scope Residential Rehab, Repair, and Construction Services

• Shower enclosures • Granite & quartz countertops • Tile/wood flooring • Furnace installation • Interior/exterior paint

• Tile showers • Plumbing • Drywall • Electrical • Cabinetry • And more!

Residential Rehab & Maintenance Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com CA General Contractor Lic #1023388 Licensed, Bonded & Insured Workers Comp Insurance

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Apartment News

www.aaoc.com

September 2017

”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.”

— Mark B., Real Estate Broker & AAOC Member “The work you did in the kitchen was high quality and at a fair cost. The quartz countertops are a great update. I appreciate your professional crew and their workmanship.”

— Don S., AAOC Member

Save money on repairs when you use South Coast Real Estate & Property Management to manage your units!

See our ad in this magazine.

A forum for networking, information and education

The New Standard of Managing Properties…

PRE-LEASING UNITS!!

Irina Cioban is an expert when it comes to property management and pre-leasing units. She has been in the rental housing industry for almost 20 years and has proven time and time again that pre-leasing is not only possible, but can be done effectively. Come and learn all of her secrets, and how you too can accomplish this…with complete confidence!

Attend to Learn: • How to gain the confidence to pre-lease your units sight unseen…With Ease!!

• How pre-renting your units can give you piece of mind and keep you at full occupancy • How to increase profitability and improve your balance sheet • YES!!…It Can be Done!

Featuring Industry Leader:

Irina Cioban Strattford Residential

Date:

Wednesday, October 25, 2017

Time:

11:30 am..................... Registration & Networking 12:00 pm –1:30 pm..... Lunch & Program

Proudly Sponsored by:

Location: Embassy Suites Hotel 11767 Harbor Blvd. Garden Grove, 92840 Cross Streets: Harbor and Chapman Cost:

Member: $40 per person PSC Member: $50 per person Non Member: $60 per person (Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

Register TODAY! Call (714) 245-9500 or go online www.AAOC.com Reservations & Cancellations Require 72-Hour Notice

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

September 2017

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37

There’s No Need to Pack a Suitcase

Training is Just a Click Away No tickets to lose, no security checkpoint hassles, no jet lag. Just interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips. And, you may earn 50% of your annual CEC requirements from these online courses due to our partnership with Visto^, the industry’s leader in online education!

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Visto^ Help Desk at 1-866-472-2344. Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Visto^ website.

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Apartment News

www.aaoc.com

September 2017

Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructed by: Fair Housing Council of Orange County Date:

Tuesday, October 24, 2017

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

3 CEC Points

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housin g Certificate

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on October 24, 2017 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

September 2017

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39

Raising Rents: It is Not Just About Cash Flow

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

from Cash In on the Myths of Real Estate

A

ll too often longtime owners become complacent about their properties. They have paid down the loans and their cash flow is good.

At one time or another, they may

4-6

have monitored rent rates in their neighborhood, but after a while, doing so seemed less and less important. They may or may not have been raising rents, but at some point the amount of each increase diminished. Sound familiar?

In my book, Cash In on the Myths of Real Estate, I talk about raising rents as a part of the selling process. But whether you are selling your property or not, the relationship between rents and value remains the same.

Raising rents before you sell is a bad idea.

Popular Belief: Raising rents causes tenants to move out, which leaves vacant units that are a detriment to selling the property.

Bill’s Truth: Actually, raising rents is the first step that you should take as soon as you decide to sell and before you put your property on the market. Rents determine value.

Charging below-market rents reduces the value of the property. Almost all lenders and buyers request a property’s current rent roll and apply the gross rent multiplier (GRM) method of determining value. Some credit may be given with the expectation of being able to raise rents to market rates, but the likelihood is that the lender will be less willing to make a larger loan based upon future rather than current rents.

For example, a $50 per month increase in rents on an $800,000 fourplex results in a difference of $2,400 per year ($50 x 4 units x 12 months). Using a gross rent multiplier of 14, the increase in value equates to $33,600 ($2,400 x 14)

If you want market value for your property, you need to be getting market rents Cash In: Raise your rents to market value to get the best price possible.

Even if you have no intention of selling, not raising rents is a dangerous practice.

Not only are you becoming complacent, so are your residents. Perhaps you wake up one day and realize that your

40

Apartment News

rents are $150 or $200 below market. If, for several years, you have not implemented any increases, catching up becomes extremely difficult. Even a relatively nominal increase of $50 a month can seem like a lot to someone

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September 2017

who has not seen their rents change for several years.

So, the resident gives notice. Turnover is not necessarily bad. But if the same resident has been occupying the same unit for years and years, there is going

to be a lot of work needed to rectify normal wear and tear as well as to bring the residence up to a market-competitive level.

You can always choose to simply do some cleaning, paint the walls and, perhaps, re-carpet, but if the interior appointments are dated or not comparable to what is being offered in your area, then obtaining market-rate rents will be a challenge. More likely than not, you will end up either offering a discount or settling on rents $50, $75 or, even, $100 lower than those at other nearby properties.

Once again, you are fighting an uphill battle.

Be advised, too, that when your amenities and interior appointments are not market competitive, the property is less apt to attract the quality of resident that you might desire. This can become another slippery slope.

So what is your answer? Consistently raise rents and take the chance of turnover or don’t raise rents and face not only a loss in value, but potential deterioration of the entire property?

My recommendation — even if you have absolutely no intention of selling — is to always keep your rents market competitive. Not only will this approach help to maintain the value of your property, it provides you with the means and the motivation to consider improvements that will help you attract and retain great residents.

And, there’s added benefit — you are not only securing your property for your own purposes, you are doing so for your heirs. A well-maintained property that is market competitive is a fabulous legacy and a great introduction to all of the reasons each of us got involved in buying apartments in the first place.

About the Author: William R. Gorman, MBA and CCIM, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, who is a CPA and Broker; along with Randy Combs, MBA and Broker; plus Sonya Loera, Realtor.

Bugs? Call Kevin Perhaps you have experienced “bugs” in your computer software. Nearly everyone has at some point and then they have to call an IT specialist to sort it out and get the “bugs” out.

The same goes for your insurance coverage. In almost all reviews we’ve conducted, we have found “bugs” in their insurance program. Most are not done intentionally by the agent or insurance company. Usually it is a result of trying to do too much by the insurance agent in an understaffed office.

PHD Insurance Brokers has a seasoned trained staff that will take their time to review your insurance portfolio. Not only will they be taking adequate time to review your situation, they will also be working with photos from an inspection performed by Kevin Hendrie. Kevin has over 10 years of experience surveying and taking photos before the review and quoting even takes place.

Clients have told us about being cancelled by a well-intentioned agent who felt it was their duty to always come in with the lowest premium. Often this approach backfires because the quoting company makes the coverage effective and then does the inspection. In many cases, the inspector finds a problem, tells the insurance underwriter and the policy is cancelled. This usually necessitates the apartment owner to go into a non-standard market for a year or more with substantially higher premiums. This is why it is crucial that an inspection is done prior to being quoted by an insurance company. Avoid having a cancelled policy due to the “bugs” being found after the policy is in place.

Call us now at (800) 640-4743 or (714) 534-6310 for a competitive quote with the “bugs” out at the start of the quoting process.

Call today.

Lee Hendrie President/CEO Author, Speaker, Consumer Advocate

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

September 2017

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41

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

“#1 REAL ESTATE TEAM IN ORANGE COUNTY” PER THE WALL STREET JOURNAL 4 UNITS - HUNTINGTON BEACH - $1,225,000 Well maintained 2 bedroom, 2 bath apartments.

Close to shopping, schools, parks. Rents $1400 each with room to increase. Call or email for set up.

WANT TO SELL YOUR APARTMENTS BUT DON’T WANT TO MANAGE MORE UNITS AND HATE PAYING TAXES? I HAVE A SOLUTION FOR YOU. MIKE THORNTON | REALTOR® | #1 APARTMENT AGENT IN O.C.* MICHAEL@STANFIELDREALESTATE.COM *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Sean CalBRE 01024996 Mike CalBRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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Apartment News

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September 2017

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Foster Properties Johnson/Brewer Properties Last Properties Nelson Properties Stajcar Properties Willson/Marsaudon Properties

New PSC Members BG Multifamily 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 Contact: Jason Stoughton (678) 873-0728

Messina Operative Protection Services 1351 N. Miller St., Ste. 202 Anaheim, CA 92806 Contact: Melessia Messina (714) 646-9937

Critical Environments, Inc. 2973 Randolph Ave Costa Mesa, CA 92626 Contact: Christy Babbitt (714) 323-9138

Roofing Southwest 2401 E. Magnolia St. Phoenix, AZ 85034 Contact: David Federly (480) 752-8550

DocuSign 221 Main Street, Suite 1000 San Francisco, CA 94105 Contact: Tiffany Tanquary (866) 219-4318

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

Landscape Care

Our services include: • Arbor Care — The trees on your property are one of the most important asset values of your landscape. Our team of arborists create and deliver multi-year tree management/maintenance schedules designed to get the most from your trees in terms of health, ascetics and safety.

• Irrigation Management — An automatic, operational, and efficient irrigation system is critical to the success and sustainability of the landscape We are verse in the latest technological updates. The result of this hands-on approach is savings in water use and money.

• Plant Health Care — The landscape Critical Environments maintains and manages is a critical part of our ecology. When provided an opportunity, we always choose the most environmentally sound method.

This approach to landscape management and the use of integrated pest management leads to long term sustainability and creates an overall healthier environment.

• Landscape Enhancement — We partner with our clients to maintain and keep their landscape looking the best that they can at all times.

Whether it is a routine seasonal color rotation or a major renovation, we install only the best quality plant material. The end result is a better looking and longer lasting landscape.

— In Memoriam — Stuart R. Jaffe Board Member 1999–2014 Born March 2, 1938 Passed Away July 16, 2017

714-619-8888 • www.criticalenv.com

September 2017

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43

Featuring

Product & Service Council Member:

Changing the way you manage your property

A

fter becoming a landlord, Jason Bangerter started to notice certain pain points in the rental industry; like how hard it was to find a tenant he trusted and how much time it took to manage the day-to-day things.

“Even collecting rent was way more time consuming than I could have imagined,” said Bangerter, who is the founder and CEO of Rentler. “I hadn’t screened my tenants well enough, so every time they paid rent I would jump in my car and drive straight to the bank to cash their checks because I didn’t know if it would go through.”

He wasn’t alone. The lack of time and resources are why people who get into real estate investing often end up quitting. Bangerter saw a problem in the rental industry and wanted to fix it, so he got a team together and set out to create a complete tool for landlords who were going through the same thing.

“I thought there would be something out there to help me manage it, but as I started looking around for tools to use...I didn’t find any. So I figured, let’s just create it,” said Bangerter.

Rentler was founded in 2011 with the understanding that renting should be smarter, faster, and easier for landlords and tenants alike. Since then, it’s grown into a platform for millions of users by providing software tools and a listing service that makes renting better for everyone involved.

“We started Rentler because we noticed that the rental industry served either tenants or landlords, but never both. We built Rentler from the ground up, constructing strong relationships between tenants and landlords to create a solid base,” said Bangerter.

If you’re a landlord, these are a few things Rentler offers that will change the way you rent.

Online payments One of the most noteworthy free tools Rentler offers is the ability to collect rent online and automatically report payments to boost a tenant’s credit history. In a 2017 survey conducted by Rentler, 80% of tenants said they prefer to pay their rent online and 38% said the biggest draw of paying rent online is the impact it could have on their credit.

Allowing tenants to pay rent with a credit card, debit card, or direct bank account is a powerful feature; it makes your property more appealing and helps ensure that rent is collected on time every month.

Online payments are processed in two business days, so you get rent money faster without having to worry about driving to the bank. Plus, Rentler takes care of reminding your tenants that rent is due and automatically adds late fees if it’s not paid on time.

“I used to have to chase down paper checks for 12-15 hours during rent week,” said Kim Rizzi, a property manager from Salt Lake City who uses Rentler regularly. “I found Rentler and immediately loved how user friendly it was. Collecting rent now takes no longer than two hours.”

Listings and applications Rentler offers a nationwide listing service that makes it easy to add your properties and market your rentals more effectively. By accepting online applications, it’s easy for people to apply on the PSC Corner — continued on page 68

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September 2017

PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Air Conditioning & Heating

C.G. Systems, Inc. Christopher Bair 1470 N. Hundley Street Anaheim, CA 92806 (714) 632-8882 Christopher@cgsystemsinc.com — www.californiagate.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Gates & Automation, Access Control, CCTV, Low Voltage and Visitor Management Solutions

Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com

Accounting Services Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Accounting Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry.

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com Apartment data and market research.

See the Advertisers Index on Page 72 for the location of our ad.

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Major appliances for apartments.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Product & Service Council — continued on page 46

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 tmcdaniel@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops

September 2017

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45

Product & Service Council continued from page 45

Apartment Rental Publications & Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com

#1 nationwide provider of information and advertising services.

The Highest Quality at the Lowest Prices!

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Apartment/Student Housing Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

— — — — —

All-Wood Kitchen Cabinetry & Vanity Packages Quartz & Granite Countertops Installations & Full Remodel Services, CA Contractor Licensed Family Owned & Operated Complimentary On-Site Estimates

(714) 848-1580 7451 Warner Ave., Suite H, Huntington Beach, CA 92647 Mon.–Fri. 10am–4pm; Sat. 10am–3pm; Sun. by Appt.

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Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com Major appliances for apartments.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Asset Management

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Provides property management & consultation services in the multifamily industry.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com

Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Product & Service Council — continued on page 48

Get covered today!

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Fashion styles may change. Our commitment to our clients won’t.

Farmers was founded in 1928, a year before the crash. Back then, when others paid claims with IOUs, we paid cash. For over 80 years, we’ve followed a conservative investment approach. We don’t invest in junk bonds or financial derivatives. We are Farmers Insurance. And we are over 15,000 agents strong.

CURRENT SAVINGS OFFERS

Your local Farmers agent currently offers savings for: n

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farmers.com for a complete listing of companies. Not all insurers are authorized to provide insurance in all states. Coverage is not available in all states.

Life Insurance issued by Farmers New World Life Insurance Company, 3003 77th Ave SE, Mercer Island, WA 98040.

Protecting Your Investment is my Top Priority.

949.943.3610

RICK HACKETT

Your Local Agent| CA License # 0832675

rhackett@farmersagent.com 33161 CAMINO CAPISTRANO, STE K2 SAN JUAN CAPISTRANO, CA 92675

September 2017

www.aaoc.com

Apartment News

47

Product & Service Council

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

continued from page 47

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

Ruzicka, Wallace & Coughlin, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Bath Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Boiler Systems

Complete kitchen and bath restoration and refinishing company.

Eviction Attorneys.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338

PAVING COMPANY, INC.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net Water Heater/boiler service and installation.

• Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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September 2017

Buying Group NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Cabinets Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Carpet Sales & Service Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Product & Service Council — continued on page 50

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

September 2017

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Apartment News

49

Product & Service Council continued from page 49

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 72 for the location of our ad.

Cleaning Service

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

Apartment Turnover Specialists.

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

September 2017

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Concrete Maintenance & Repair

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

Product & Service Council — continued on page 52

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Collections Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

714-538-3330 CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

September 2017

www.aaoc.com

Apartment News

51

Product & Service Council continued from page 51

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Construction Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Apartment News

General Contractor.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

52

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

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September 2017

Consulting 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 tmcdaniel@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops

AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

Provide capital plans for multiunit housing, churches and schools.

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Drain Cleaning

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450, Fax: (562) 9442470 info@thecountertopfactory.net — www.thecountertopfacory.net Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Deck Coatings, Magnesite Repairs, Waterproofing

Draperies/Blinds/Window Coverings

We help homeowners defer or reduce capital gains taxes.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

NEXT LEVEL Property Solutions, LLC Marie Kaplan (949) 244-2974 mariek@nextlevel-ps.com — www.nextlevel-ps.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Countertops Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Laminate, quartz & granite available. No job too small.

We are a full service company specializing in interior renovations and unit turns.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

See the Advertisers Index on Page 72 for the location of our ad.

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Product & Service Council — continued on page 54

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Doors & Windows Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 grant@republiccompanies.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 53

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Electric Vehicle Products

Environmental Services

American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 gil@rentafridge.com — www.rentafridge.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Electric wiring & installation of car charges & charging stations.

See the Advertisers Index on Page 72 for the location of our ad.

Electronic Signature

Electrical

DocuSign Tiffany Tanquary 221 Main Street, Suite 1000 San Francisco, CA 94105 (866) 219-4318 tiffany.tanquary@docusign.com — www.docusign.com

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

DocuSign allows people to manage documents anytime, anywhere, on any device, securely.

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

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September 2017

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Evictions 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 tmcdaniel@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops

Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

C.G. Systems, Inc. Christopher Bair 1470 N. Hundley Street Anaheim, CA 92806 (714) 632-8882 Christopher@cgsystemsinc.com — www.californiagate.com

Gates & Automation, Access Control, CCTV, Low Voltage and Visitor Management Solutions

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Financial Planning Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shireldfireprotection.com — www.shieldfireprotection.com NFPA 25 Fire Sprinkler inspections and 5 year re-certifications, repairs, service and maintenance

Fire & Flood Restoration A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Fitness Equipment

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Flooring

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Organic all-surface protection of pathogens, fungi and mold for up to one year.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

See the Advertisers Index on Page 72 for the location of our ad.

Total floor acre, flooring, upholstery care, restoration.

Urban Surfaces Cynthia Bozarth 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 cynthia@urbansurfaces.com — www.urbansurfaces.com Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Rainbow International of Orange County Debbie Robinson 1274 N. Red Gum St. Anaheim, CA 92806 (888) 778-3492 rbwoc.debbierobinson@gmail.com — www.rainbowintl.com/orangecounty

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554, Fax: (866) 274-3488 stephan@opti-fit.com — www.opti-fit.com Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 72 for the location of our ad.

Furniture Rental AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367, Fax: (323) 728-2143 sreyes@rentfurniture.com — www.rentfurniture.com Furniture rental for residents.

Product & Service Council — continued on page 56

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Product & Service Council

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

General Contractor

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Handyman

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

continued from page 55 Garage Doors

Republic Garage Doors Gayle Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

General Contractor.

See the Advertisers Index on Page 72 for the location of our ad.

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Major appliances for apartments.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

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www.rayrobertsrealty.com September 2017

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 72 for the location of our ad.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Janitorial Services

Multifamily brokerage and advisement services.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

See the Advertisers Index on Page 72 for the location of our ad.

NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429, Fax: (714) 975-8966 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

We provide the best insurance services for Apartment Owners in California.

PHD Insurance Brokers, Inc. Kevin L. Hendrie 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 KHendrie@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com State Farm — Sarah Atkinson Agency Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com Providing insurance and financial services.

The Liberty Company Insurance Brokers, Inc Gary A. Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com ” www.libertycompany.com

Product & Service Council — continued on page 58 COMMERCIAL

L AUNDRY

SOLU TIONS

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

Real Estate Insurance specializing in multi-family. See the Advertisers Index on Page 72 for the location of our ad.

Internet Services

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Visit

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

#1 nationwide provider of information and advertising services.

CSCSW.com

September 2017

www.aaoc.com

Apartment News

57

Product & Service Council

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

continued from page 57 Junk Removal

Junk Studz, LLC Ben Pourcho 120 Tustin Avenue, Suite C #1125 Newport Beach, CA 92663 (949) 315-8999 junkstudz@gmail.com — www.junkstudz.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Landscapes/Hardscapes Critical Environments, Inc. Christy Babbitt 2973 Randolph Ave Costa Mesa, CA 92626 (714) 323-9138 cbabbitt@criticalenv.com — www.criticalenv.com

Kitchen Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Landscape maintenance, management, construction and arborcare.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Sales and installation of synthetic turf products.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions

Complete kitchen and bath restoration and refinishing company.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Forever Lawn Pacific Coast Denise Karmie 2763 Enclave St NW Uniontown, OH 44685 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

Lighting Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Mailboxes Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

amerfirst.org/CommercialRealEstate Financing subject to approval. Certain restrictions apply. *$650 discount available only for CA properties with max. 65% LTV.

58

Apartment News

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September 2017

Maintenance, Repairs, Products ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Bar-B-Clean Bryan Weinstein 24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350 bryan@bar-b-clean.com — www.bar-b-clean.com

Barbecue cleaning, repair, maintenance and replacement

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Odor Removal

Marketing

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Ornamental Iron Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service

Mold Remediation

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com Total floor acre, flooring, upholstery care, restoration.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Product & Service Council — continued on page 60

ELIMINATE TRIP HAZARDS

Concrete grinding costs up to 90% less than concrete replacement.

Before

After

Sidewalk trip hazards

Surface preparation

Raised cracks

Line removal

Humps in floors

And more!

Curb/Gutter

Call now for a free sidewalk evaluation.

800.922.2488 SaberFoundations.com Contractor License: 826234

September 2017

www.aaoc.com

Apartment News

59

Product & Service Council

Parking

continued from page 59

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Plumbing, Contractors & Supplies

Parking Enforcement

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Pest Control

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

60

Apartment News

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Commercial and residential pest control.

Heat treatment equipment & training for bedbugs.

Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

“Depend on us”

Residential and commercial pest control and termite control since 1921.

Full service parking permit management solution. We issue the permits!

Patrol Services

See the Advertisers Index on Page 72 for the location of our ad.

Western Exterminator Jason Bennett 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 jbennett@west-ext.com — westernexterminator.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Do you know…

See the Advertisers Index on Page 72 for the location of our ad.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

www.aaoc.com

September 2017

AAOC is non-profit?? That means YOUR dollars come back to

YOU!!

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Property Management AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com

See the Advertisers Index on Page 72 for the location of our ad.

Boutique style property management.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California. See the Advertisers Index on Page 72 for the location of our ad.

Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

15+ years of experience in managing multi-family and senior apartments.

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Property Management Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 62

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

September 2017

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61

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

Product & Service Council continued from page 61

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

See the Advertisers Index on Page 72 for the location of our ad.

We are the leading screening and risk management provider for the multifamily industry.

Rain Gutters

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

We help homeowners defer or reduce capital gains taxes.

Full service parking permit management solution. We issue the permits!

See the Advertisers Index on Page 72 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Real Estate/Investments

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

The fastest growing property management software in the industry

Text messaging services to help communicate with your customers.

Property Management Staffing & Training BG Multifamily Jason Stoughton 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 (678) 873-0728 jstoughton@bgmultifamily.com — www.bgmultifamily.com

Most trusted recruiting & staffing resource provider in the multifamily industry for 30 years.

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 tmcdaniel@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

Provides property management & consultation services in the multifamily industry.

Advising clients with acquisition and dispositions of their apartment units.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Apartment News

www.aaoc.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Marcus & Millichap Jonathan Giannola 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3274, Fax (949) 833-0701 jonathan.giannola@marcusmillichap.com www.marcusmillichap.com See the Advertisers Index on Page 72 for

the location of our ad.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Product & Service Council — continued on page 64

For 30 years, we have provided qualified employees to the property management industry.

62

See the Advertisers Index on Page 72 for the location of our ad.

September 2017

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 15 Includes and Installation

$ 15 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 25 Includes and Installation sq. ft.

sq. ft.

1

$ 15 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622

September 2017

www.aaoc.com

Apartment News

63

Product & Service Council continued from page 62

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Resident Screening

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

TransUnion Kyle Nelson 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (312) 402-3472 kgnels@transunion.com — www.Rentalscreening.transunion.com

Reconstruction A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

TransUnion offers resident screening and analytics to multifamily operations.

Roofing Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Security Services

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Signal 88 Security of Orange County Mark Anderson 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 manderson@signal88.com — www.signal88.com Provide visible security patrol for multifamily housing.

Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Staffing Service Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562, Fax (800) 819-7892 Scott@go-staff.com — www.go-staff.com The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Tax & Financial Planning

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Apartment News

Westminster, CA

www.aaoc.com

714.897.4342

www.acelaundry.com

September 2017

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Telecommunications Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Towing

Utilities & Sub Metering

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Ste. 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

1031 Exchanges

Towing company with 4 locations in Orange County.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Training

We help homeowners defer or reduce capital gains taxes.

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Product & Service Council — continued on page 66

LOCAL ADVANTAGE PROVIDING WORLD’S LARGEST REAL ESTATE RESOURCES TO LOCAL PRIVATE MULTIFAMILY OWNERS

CBRE knows the Orange County multifamily market. Through our industry leading perspectives, scale and local connectivity, we deliver outcomes that drive value and bottomline performance for every client we serve in Orange County. How can we help transform your real estate into real advantage?

Contact your local multifamily expert: Dan Blackwell, Senior Vice President +1 949 307 8319 www.multifamilysocal.com Multifamily Investment Property Sales

September 2017

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Apartment News

65

Product & Service Council

Water Heaters

Video Commercials

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

continued from page 65

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Video Surveillance C.G. Systems, Inc. Christopher Bair 1470 N. Hundley Street Anaheim, CA 92806 (714) 632-8882 Christopher@cgsystemsinc.com — www.californiagate.com

Gates & Automation, Access Control, CCTV, Low Voltage and Visitor Management Solutions

Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Waste & Recycling Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

See the Advertisers Index on Page 72 for the location of our ad.

Water heater repair and replacement including residential, tankless, and commercial.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Community Association Specialists Competitive Prices

Sondance Painting

Same Day Installations Unparalleled Customer Service Superior Craftsmanship A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS

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Apartment News

www.aaoc.com

562

September 2017

926-7138

LIC. #828563

• 949

472-7516

Waterproofing

Website Development/Online Advertising

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.

Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 grant@republiccompanies.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

WE PAY CASH FOR REFERRALS!

RENT FROM US TODAY

Proudly retaining a 4.5 Star Rating on Yelp!

Next Day Delivery Free Maintenance Included Family Owned And Operated

Greatest Referrals Paid Supreme Customer Service Outstanding Yelp Rating

800-414-1776 www.rentafridge.com Office Hours: Mon–Fri, 9am–5pm • Available Online 24/7!

September 2017

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Apartment News

67

PSC Corner — continued from 44 spot and it’s easy for you to keep track of potential tenants.

“What we’ve done is not just do listings where you can find and fill vacancies, we’ve done rental applications at the point of advertising,” said Mark DeHaan, COO of Rentler. “Tenants can fill out one rental application and submit it to all their favorite properties.”

Tenant screening Bad tenants ended up costing Bangerter a whopping $35,000 dollars after a costly eviction and lost rent. The worst part? It could have been avoided.

“Once I started dealing with the legal proceedings, I found out my tenant’s had previously declared bankruptcy and I had no idea,” said Bangerter. “I would have done things a lot differently had I known, and that’s why Rentler offers such comprehensive county and nationwide background checks.”

Rentler’s Rentability Reports give you a tenant’s credit history (including evictions and bankruptcy), social security verification, and a criminal background check that searches both county and nationwide records. You’ll be able to see a detailed picture of each potential tenant before you hand over the keys, potentially saving you thousands of dollars.

Over 2,000 people become renters every day, and the increased demand for rentals means investing in real estate can be a financial boon...if you have the right tools. From the beginning, it’s been Rentler’s goal to make being a landlord easier. That’s why creating an account on Rentler.com takes seconds and gives you access to tools like payments, applications and screenings, maintenance requests, and messaging to change the way you rent.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

Multifamily Lending Los Angeles, CA

FINANCING REAL ESTATE. INVESTING IN RELATIONSHIPS. Contact me for Pricing.

Wendy Hejna Regional Director 949-517-0505 WendyHejna@umpquabank.com umpquacrelending.com

Subject to loan approval. Programs subject to change without notice.

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Apartment News

www.aaoc.com

$2,740,000

Los Angeles, CA

$2,970,000

• $1MM to $15MM • 3, 5, or 7 year fixed rates • 30 year loan / 30 year amortization • Up to 75% LTV / 1:15:1 DSCR • Rate lock at loan application • Flexible step-down prepayment schedule • No impounds for taxes, insurance, or capital improvements • Limited recourse available / Interest only available • Multifamily, mixed-use and mobile home parks

Member FDIC Equal Housing Lender

September 2017

SBA Preferred Lender

CBC17.573_OC

ARE YOU LOOKING FOR

QUALITY, SAFETY & PERFORMANCE?

A40 on Stainless Pedestal and Rugged Cast Aluminum Patio Base

Over the years, we’ve often been told by unhappy property managers that their community grills have been used in the evening and left on all night. Our solution? The S27T, S36T and A40T. They all feature the PGS FuelStop® - our exclusive, built-in mechanical one-hour gas flow timer that shuts off the gas supply after one hour of use. Combine this great feature with our commitment to producing highly efficient burner systems, our use of materials that get the heat to the cooking grids quickly, and the result is the ultimate “green” Performance Grilling System! PGS grill materials, chosen to last, keep our grills on the patio and not in a landfill.

Additional Models and Configurations Available. Available in Natural Gas and Propane Fuels. We stock all PGS replacement parts. One Year Parts Warranty on T Series.

PGS FuelStop® One-Hour Gas Flow Timer

S27TNG with S27NPED Pedestal Base

S36T with SS Door Kit

Laser Etched Control Panels, Theft Proof knobs and Series 304 Commercial Grade Stainless Steel used in all Legacy Models.

DEFINING THE OUTDOOR GRILLING & COMFORT HEAT EXPERIENCE SINCE 1966

S27T in masonry island with doors (S27T + MDS L30) ETL/Intertek Certified with Timers

2641 Du Bridge Ave. Irvine, CA 92606 | 949-474-3070 www.aeicorporation.com

September 2017

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Apartment News

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ADVERTISERS’ INDEX

Category

See page 72 for alphabetical listings

EVICTIONS

PAINT SALES & SERVICE

Block & Associates......................Inside Back Cover

Rash Yambo Decking & Stairs...............................61

Brennan Law Firm.......................................................31

S M Painting Corp.......................................................43

Duringer Law Group, PLC.......Inside Front Cover

Sondance Painting.....................................................66

Steven D. Silverstein, Law Office..........................72

PEST CONTROL

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Wesierski & Zurek, LLP..............................................50

Access Exterminator Service..................................28

JM Air Conditioning & Heating..............................6

ACE Commerical Laundry Equipment, Inc......64

FENCING & GATES

Coastal Risk Management......................................10

APPLIANCES—REPAIRS, PARTS, RENTALS

CSC Service Works......................................................57

Alertt Access Gate Controls....................................30

Lloyd Pest Control......................................................15

National Service...........................................................50

Buffalo Maintenance, Inc.........................................18

PLUMBING, CONTRACTORS SUPPLIES

WASH Multifamily Laundry Systems..................19

FIRE & FLOOD RESTORATION

Aarow Drain & Plumbing........................................72

COLLECTIONS

Coastal Risk Management......................................10

California Rooter & Plumbing................................29

Block & Associates......................Inside Back Cover

FLOORING, REPAIRS, TILE

ORCO Apartment Suppy.........................................33

Duringer Law Group, PLC.......Inside Front Cover

Brent Collins Construction......................................22

PORCELAIN REFINISHING

CONCRETE MAINTENANCE & REPAIR

Buffalo Maintenance, Inc.........................................18

Bath Crafters..................................................................16

C & C Paving Company, Inc....................................48

Carpet Crafts.................................................................63

PROPERTY MANAGEMENT

American Appliance Rentals.................................67 Lin-Ed’s Appliance Service & Repair...................45 ORCO Apartment Suppy.........................................33 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals.................................................4 ASPHALT SALES & SERVICE

C & C Paving Company, Inc....................................48 ATTORNEYS

Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................31 Duringer Law Group, PLC.......Inside Front Cover Steven D. Silverstein, Law Office..........................72 Wesierski & Zurek, LLP..............................................50 BATHROOM RENOVATIONS

South Coast Construction & Repair....................36

CONSTRUCTION

V & S Carpet and Flooring Services....................23

Brent Collins Construction......................................22

GATED ENTRIES

PK Management.........................................................21

Buffalo Maintenance, Inc.........................................18

Alertt Access Gate Controls....................................30

Prestige Property Management...........................10

CONSULTING

HANDYMAN

ProActive Realty Investments Inc........................14

2-1-1 OC..........................................................................13

South Coast Construction & Repair....................36

Roberts Management & Investments...............56

JLE Property Management Inc.............................25

CONTRACT SERVICES

HEATING & AIR CONDITIONING

South Coast Real Estate & Property Mgmt......26

Saber Geotechnical Construction Solutions....59

JM Air Conditioning & Heating..............................6

The Management Works.........................................34

DECK COATINGS, MAGNESITE REPAIRS,

INSURANCE

RAIN GUTTERS

WATERPROOFING

Farmers Insurance — Rick Hackett....................47

Argos Home Systems................................................16

Brent Collins Construction......................................22

Farmers Insurance —

Out of the Gutter .......................................................49

BATHTUB REFINISHING

Buffalo Maintenance, Inc.........................................18

Theresa Simes Agency.............................................67

REAL ESTATE INVESTMENTS

Bath Crafters..................................................................16

Rash Yambo Decking & Stairs...............................61

PHD Insurance Brokers, Inc.............................41, 48

CBRE..................................................................................65

BBQ & GRILL SERVICES

DECKING

KITCHEN RENOVATIONS

Hom Sotheby’s International Realty —

AEI Corporation...........................................................69

All Proof Decks.............................................................54

South Coast Construction & Repair....................36

The Stanfield Group...................................................42

BLINDS

DOORS, WINDOWS

LANDSCAPING

Marcus & Millichap.....................................................71

Apex Window Decor.................................................22

California Replacement Windows.........................7

Critical Environments, Inc. .....................................43

ProActive Realty Investments Inc........................14

Republic Windows & Doors...................................66

LEAK DETECTION

South Coast Real Estate & Property Mgmt......26

DRAINS

California Rooter & Plumbing................................29

SVN/Vanguard Investment Properties..............12

Aarow Drain & Plumbing........................................72

LENDING

California Rooter & Plumbing................................29

BOILER SYSTEMS

Debinaire Co.................................................................52 CABINETS/REFINISHING

Brent Collins Construction......................................22 South Coast Construction & Repair....................36 The Cabinet Depot.....................................................46 CARPENTRY

Brent Collins Construction......................................22 Buffalo Maintenance, Inc.........................................18

W. R. Gorman................................................................35

American First Credit Union...................................58

ROOFING

DRAPERIES/BLINDS/WINDOW COVERINGS

Bona Fide Mortgage..................................................60

Dale’s Roofing...............................................................53

Apex Window Decor.................................................22

Chase/Alec Speltz.........................................................2

McCarthy Roofing.......................................................51

R&B Wholesale Distributors, Inc. .......Back Cover

Umpqua Bank...............................................................68

McCormack Roofing..................................................27

DRYWALL

MAIL BOXES

Royal Roofing..................................................................9

Brent Collins Construction......................................22

ORCO Apartment Suppy.........................................33

SECURITY SERVICES

ELECTRICAL

R&B Wholesale Distributors, Inc. .......Back Cover

Alertt Access Gate Controls....................................30

Buffalo Maintenance, Inc.........................................18

MAINTENANCE, REPAIRS, PRODUCTS

STAFFING SERVICES

ENVIRONMENTAL CONSULTING & TRAINING

Brent Collins Construction......................................22

The Liberty Group......................................................30

Coastal Risk Management......................................10

Buffalo Maintenance, Inc.........................................18

WATER HEATERS

ENVIRONMENTAL SERVICES

R&B Wholesale Distributors, Inc. .......Back Cover

California Rooter & Plumbing................................29

American Environmental Specialists..................34

MOLD REMEDIATION

Debinaire Co.................................................................52

CARPET CLEANING

Coastal Risk Management......................................10

American Environmental Specialists..................34

ORCO Apartment Suppy.........................................33

V & S Carpet and Flooring Services....................23

Wesierski & Zurek, LLP..............................................50

ORNAMENTAL IRON

WINDOWS

CLEANING SERVICES

ESCROW & EXCHANGE

Alertt Access Gate Controls....................................30

California Replacement Windows.........................7

V & S Carpet and Flooring Services....................23

Safe Harbor Exhange, Inc........................................16

Brent Collins Construction......................................22

Republic Windows & Doors...................................66

CARPETS

Carpet Crafts.................................................................63 ORCO Apartment Suppy.........................................33 R&B Wholesale Distributors, Inc. .......Back Cover V & S Carpet and Flooring Services....................23

70

Apartment News

www.aaoc.com

September 2017

Newport Beach Top Multifamily Agents

Tyler Leeson

Greg Bassirpou

Mark Bridge

Sheil Stampwala

David Yeh

First Vice President Investments Top Agent | MultiFamily

Vice President Investments MultiFamily

President Investments MultiFamily

Senior Associate MultiFamily

Senior Associate MultiFamily

Anthony Brown

John Susank

Drew Holden

Kurt Hediger

Shane McConnell

Associate MultiFamily

Vice President Investments MultiFamily

Associate MultiFamily

Associate MultiFamily

Senior Associate MultiFamily

Marcus & Millichap Real Estate Investment Services, Newport Beach is the industry leader in Orange County. Our highly skilled agent roster closed over 5000 units in Southern California in 2016.

Our range in the marketplace allows us to provide brokerage expertise to investors seeking 5 units to 500 unit investment properties. We can assist

Hap Knowles

Jon Mitchell

Associate MultiFamily

Vice President Investments MultiFamily

any real estate investor regardless of your current investment criteria. Our sub-market information is accurate, up-to-date, extremely useful, and FREE! Reach out to one of our investment professionals for a 2017 investment outlook.

Bob Osbrink | Regional Manager Jon Giannola | Sales Manager

www.marcusmillichap.com (949) 419-3200

19800 MacArthur Boulevard, Suite 150 Irvine, CA 92612

Licensed by the California Bureau of Real Estate

Apts Magazine Top 10.indd 1

September 2017

www.aaoc.com

1/9/17 8:47 AM

Apartment News

71

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

ADVERTISERS’ INDEX

Alphabetical

See page 70 for category listings

2-1-1 OC.............................................................................13

JM Air Conditioning & Heating.................................6

Aarow Drain & Plumbing...........................................72

Lee Walker Appraisals....................................................4

Access Exterminator Service.....................................28

Lin-Ed’s Appliance Service & Repair......................45

AAROW

ACE Commerical Laundry Equipment, Inc.........64

Lloyd Pest Control.........................................................15

AEI Corporation..............................................................69

Marcus & Millichap........................................................71

DRAIN & PLUMBING

Alertt Access Gate Controls.......................................30

McCarthy Roofing........................................... Insert, 51

24 HR.EMERGENCY SERVICE

All Proof Decks................................................................54

McCormack Roofing.....................................................27

American Appliance Rentals....................................67

National Service..............................................................50

American Environmental Specialists.....................34

ORCO Apartment Suppy............................................33

American First Credit Union......................................58

Out of the Gutter ..........................................................49

Apex Window Decor....................................................22

PHD Insurance Brokers, Inc................................41, 48

Argos Home Systems...................................................16

PK Management............................................................21

Bath Crafters.....................................................................16

Prestige Property Management..............................10

$75.00

Includes Service Call & Labor Main Lines from $95.00

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................60

“Pest Control”

fAST eVICTIONS Orange County

Basic Fee Filing Fee Process Server Writ Sheriff Total

$150.00 260.00 90.00 35.00 145.00 $680.00

L.A. County

(uncontested no appearances)

$150.00 240.00 50–125.00 25.00 145.00 $610.00** $690.00*

*$200.00 additional if contested **$225.00 and up if contested

STEVEN D. SILVERSTEIN

Brennan Law Firm..........................................................31 Brent Collins Construction.........................................22 Buffalo Maintenance, Inc............................................18 C & C Paving Company, Inc.......................................48 California Replacement Windows............................7 California Rooter & Plumbing...................................29 Carpet Crafts....................................................................63 CBRE...................................................................... Insert, 65 Chase/Alec Speltz............................................................2 Coastal Risk Management.........................................10 Critical Environments, Inc. ........................................43 CSC Service Works.........................................................57

Attorney at Law

Dale’s Roofing..................................................................53

14351 Redhill Ave., Suite G Tustin, California 92780 Evictions processed in Orange, L.A., Riverside & San Bernardino Counties

Debinaire Co....................................................................52

(714) 832-3651 fAX (714) 832-7781

www.stevendsilverstein.com evictions@stevendsilverstein.com

72

Apartment News

Duringer Law Group, PLC..........Inside Front Cover

ProActive Realty Investments Inc...........................14 Rash Yambo Decking & Stairs..................................61 R&B Wholesale Distributors, Inc. ..........Back Cover Republic Windows & Doors......................................66 Roberts Management & Investments..................56 Royal Roofing.....................................................................9 Saber Geotechnical Construction Solutions......59 Safe Harbor Exhange, Inc...........................................16 S M Painting Corp..........................................................43 Sondance Painting........................................................66 South Coast Construction & Repair.......................36 South Coast Real Estate & Property Mgmt.........26 Steven D. Silverstein, Law Office.............................72 SVN/Vanguard Investment Properties.................12 The Cabinet Depot........................................................46 The Liberty Group.........................................................30

Farmers Insurance —

The Management Works............................................34

Theresa Simes Agency................................................67

Umpqua Bank..................................................................68

Farmers Insurance — Rick Hackett.......................47

V & S Carpet and Flooring Services.......................23

Hom Sotheby’s International Realty —

W. R. Gorman...................................................................35

The Stanfield Group......................................................42

WASH Multifamily Laundry Systems.....................19

JLE Property Management Inc................................25

Wesierski & Zurek, LLP.................................................50

www.aaoc.com

September 2017

Tenant Eviction Unlawful Detainer

125

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

&

WHOLESALE DISTRIBUTORS, INC.

ONTARIO • HAYWARD • PHOENIX

YOUR NUMBER ONE SOURCE FOR APPLIANCES!

Attention All Property Management Companies, Builder & Developers & Housing Investors: From high end appliances to apartment grade appliances, R&B is your number one source.

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• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

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