September 2016 Apartment News

Apartment News aaoc.com

The Resources You Want — The Representation You Need — Since 1961

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VOL. LVI

COMM

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September 2016

UNITY & UNICATION

Join Us for Our Next Property Management Forum Luncheon See Page 37 In this issue: Following the Crowd From “Cash In on the Myths of Real Estate”............................... 24 New Listing Technology to Attract Applicants.................................................................. 26 Beware of Attractive Nuisance Dangers on Your Apartment Building Property...... 28 Four Signs It’s Time to Raise the Rent.................................................................................. 32 Motivation Checklist................................................................................................................ 34

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LVI

• September 2016

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — Housing Providers: Advocates for Affordability?

17 Independent Rental Owner Professional Course 23 Buildings Maintenance and Management Expo 37 Property Management Forum Luncheon

6 Executive Director Report/ Lou’s News

38 Smoke-Free Housing Seminar

8 Sacramento Report — Last Call

40 Online Training with Grace Hill

10 Legal Corner — Questions and Answers

41 AAOC’s Legal and Operational Forms 42 ApplyConnect Tenant Screening

16 Federal Focus — An Incredible Year for Grassroots Advocacy

Features

20 Dear Maintenance Men

24 Following the Crowd From “Cash In on the Myths of Real Estate”

By William R. Gorman

45 Welcome New Members 46 PSC Corner — LeaseLabs

26 New Listing Technology to Attract Applicants By Becky Bower 28 Beware of Attractive Nuisance Dangers on Your Apartment Building Property By Jim Kinmartin 32 Four Signs It’s Time to Raise the Rent By Elaine Simpson

47 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

34 Motivation Checklist By Mindy Williams

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

September 2016

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September 2016

Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Nicholas Dunlap Alan Dauger James Wohrman

n n

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Directors n n n n

Frank Alvarez Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.

n n n n

n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

Monday, Office Closed

8 — CHPEP Education Program Week 1 – Residential Property Management Thursday, 8:30 am–12:30 pm, AAOC Offices

13 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

15 — CHPEP Education Program Week 2 – Financial Management & Budgeting Thursday, 8:30 am–12:30 pm, AAOC Offices

20 — General Membership Meeting

Tuesday, 7:00–9:00 pm, Embassy Suites, See Page 5

22 — CHPEP Education Program Week 3 – Property Marketing Analysis Thursday, 8:30 am–12:30 pm, AAOC Offices

29 — CHPEP Education Program Week 4 – Leasing Techniques & Renting to Qualified Applicants Thursday, 8:30 am–12:30 pm, AAOC Offices

OCTOBER 6 — CHPEP Week 5 – Legal Issues Affecting Landlords & Tenants Thursday, 8:30 am–12:30 pm, AAOC Offices

11 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

13 — CHPEP Week 6 – Human Resources

Thursday, 8:30 am–12:30 pm, AAOC Offices

13 — Property Management Forum Luncheon

Thursday, 11:30 am–1:30 pm, Embassy Suites, See Page 37

18 — General Membership Meeting

Tuesday, 7:00–9:00 pm, Embassy Suites

20 — CHPEP Week 7 – Fair Housing & Government Standards Thursday, 8:30 am–12:30 pm, AAOC Offices

25 — Buildings Maintenance & Management Expo

Tuesday, 8:30 am–4:00 pm, Anaheim Convention Center, See Page 23

25 — Smoke Free Housing Seminar

Tuesday, 9:00–11:00 am, AAOC Offices, See Page 38

27 — CHPEP Week 8 – Employee Development

Dale Hayden Jerry L’Ecuyer Jim Loftus Rick Roshan

NOVEMBER 1 — Economic Forecast

Tuesday, 7:30–9:00 am, The Westin – South Coast Plaza

3 — CHPEP Week 9 – Property Maintenance Thursday, 8:30 am–12:30 pm, AAOC Offices

8 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

10 — CHPEP Week 10 – Liability, Emergency & Crime Mgmt Thursday, 8:30 am–12:30 pm, AAOC Offices

15 — Fair Housing Seminar

Tuesday, 9:00 am–12:00 pm, AAOC Offices

17 — CHPEP Week 11 – Insuring & Protecting You Community Thursday, 8:30 am–12:30 pm, AAOC Offices

Directors Emeriti n

5 — Labor Day

Thursday, 8:30 am–12:30 pm, AAOC Offices

Officers

n

SEPTEMBER

n n

n

Robert C. Shaw Robert B. Thompson Dean Zarkos

24 — Thanksgiving

Thursday, Office Closed

25 — Thanksgiving Holiday Friday, Office Closed

29 — Pest Control Seminar

Tuesday, 9:00–11:00 am, AAOC Offices

September 2016

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Apartment News

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PRESIDENT’S MESSAGE

Housing Providers: Advocates for Affordability?

“In no state, metropolitan area or county in the United States can a full-time worker earning minimum wage afford a modest two-bedroom apartment.”

— NLIHC Study, 2016

C

alifornia lawmakers made big headlines earlier this year when they decided to increase minimum wage to $15 per hour by the year 2022. And while many business owners are concerned about the impact this will have on operating costs, from a housing perspective it won’t help much at all. In a report recently published by the National Low Income Housing Coalition fittingly titled “Out of Reach 2016”, the relationship of housing and income was further broken down and evaluated by what’s known or referred to as the “Housing Wage”. That is, in a state, county or city, what does an individual need to earn per hour to afford the fair market rent on an apartment home.

Summing Up the State

HUD uses the term Fair Market Rent (FMR) to arrive at a payment standard for a particular market area. You may be familiar with this term if you have worked with a Housing Authority in processing a Section 8 voucher. The FMR is the amount of rent that the Housing Authority (with HUD Funds) will pay.

In California, the State’s FMR for a twobedroom apartment is $1,487. In Orange County, it’s $1,672. In Los Angeles/ Long Beach, it’s $1,490. In San Francisco,

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Apartment News

it’s $2,289. In Bakersfield, it’s $826. These averages, though brought down by the likes of Bakersfield and a handful of others, were high enough to earn California the title of third least affordable place to live in the United States.

Too Much or Not Enough?

What’s interesting, in reviewing and studying the data, is that even in areas with a higher minimum wage, most workers still earn far less than the housing wage. For example: in Seattle, minimum wage is $13 per hour, but the housing wage for a 1 bedroom is $23.56 and for a 2 bedroom it’s $29.29. At minimum wage, it would take more than two fully employed people to cover the rent for their household. As a State, California has a $9.37 gap between the $28.59 two-bedroom housing wage and the $19.22 renter wage currently being earned. In Los Angeles County, the housing wage to afford the FMR for a two-bedroom apartment is $28.65. In Orange County, the housing wage is $32.15, which means that it would take a household of 3.2 minimum wage earners to afford the FMR of $1,672 on a two-bedroom apartment home.

What About Buying?

With all of this taking place in the rental sector, what does it mean for those interested in purchasing a home?

According to a July 2016 report comparing the costs of renting to owning, key REIT markets such as Los Angeles, Seattle, the NYC Metro area and San

www.aaoc.com

September 2016

B y N icholas A. D unlap D irector of P roperty M anagement , A vanath C apital M anagement

Francisco boast a high-end rental average of $2,310 per month that is approximately 27% lower than the cost of homeownership ($3,150). And remember, that cost excludes maintenance and other holding costs. Part of California’s problem is the lack of available, suitable and developable land and the other part is that the process can be so daunting, drawn out and expensive that it just doesn’t happen. On the rental side, there is just not enough affordable housing available and the statistics clearly demonstrate that.

With more than 420K rental households in Orange County according to census data and federal standards indicating that a household should not spend more than 30% of its income on rent, the affordable rent for a renter at the mean renter wage of $18.44 per hour is $959 per month. So while we can work to advocate for reform to programs such as Section 8, we must also work with our elected officials, policymakers, state and local agencies to ensure that we are working to create affordable opportunities for our workforce, for seniors and for families. In doing so, we will help to ensure not only that things get done, but get done right.

After all, the solution is not just to build more, instead it’s to build smart.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

General Membership Meeting Tuesday, September 20, 2016, 7:00–9:00 pm

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any of you may recall the television commercial for Staples Office Supply stores, where the parents are gleefully shopping for back to school supplies to the Andy Williams yuletide tune of “It’s the Most Wonderful Time of the Year.” Yes, the summer is over and more importantly, school is back in session. When you have 3 young boys in the house as I do, the routine and order that September brings becomes a cherished thing.

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Apartment News

September also brings some exciting things to the members of the Apartment Association of Orange County. Mark your calendars for the upcoming General Membership Meeting to be held on Tuesday September 20th at the Embassy Suites-Anaheim South. This event will feature a spectacular business mixer and reception. As well, we will be encouraging members to bring potential new members to the meeting…and by “encouraging” I mean wonderful prizes!

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September 2016

As you may know, every member of the Apartment Association of Orange County is automatically granted membership in the National Apartment Association, a federation of more than 170 state and local associations comprising 63,000+ members and over 7.7 million apartment homes. (AAOC is the local affiliate of the National Apartment Association). There are many additional membership benefits associated with the National Apartment Association.

Be sure to continue to check them out.

Resident Screening is one of the services provided by our Apartment Association of Orange County staff membership counselors to our members, and one that I strongly advocate. I have said before, and will continue to remind: within the pages of the magazine you are currently holding, you will find information for both resident screening service and attorney services… if you don’t use one, I suspect you will be using the other.

Proposition 13 continues to be attacked, and the rent control idea advanced, by San Francisco based tax activists, hoping to ultimately overturn the state’s landmark taxpayer protection while introducing the failed economics of rent control to more California cities.

We at the Apartment Association of Orange County continue to advocate for you and fight these efforts both in Sacramento and right here in Orange County. We engage and encourage our elected leaders to support our local property rights at the state capitol and at city halls here locally. I encourage you to continue your support to our political action committee, remain steadfast and ever vigilant in opposing these efforts. The fight continues.

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SACRAMENTO REPORT

Last Call

B y J on S mock & R on K ingston

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egislators returning in August been dramatic. As variously described from a mid-summer break in in past articles, routine were met with an agenda “Assembly Bill 551 proposes a statefilled with a significant number of testy wide uniform approach to bed bug issues yet to be resolved. With an August education, identification and treatment 31 deadline to act on all bills, time is —a “one-size-fits-all” scheme incorposhort. Some proposals were carryover rating “best practices” of a private notmatters from last year, like the “bed bug” for-profit organization. It has been bill that has occupied space in these amended several times to incorporate pages for many months. The jump from some but not all of the helpful suggesits last amended version of July 15, 2015, tions flowing from innumerable meetJLE.ad:Layout 1 3/8/10 11:21 AMhasPage 1 among and between sponsors, ings to the current posture of the proposal

opponents and the author. …[I]t would require landlords to give “bed bug” information notices to every tenant in California by January 1, 2017. (Cost????)

The bill proposes a series of stringent time lines for identification, inspection, treatment and adoption of a complex bed bug management plan.” [August 2015 Apartment News] “AB 551, a carryover measure pending on the Senate Inactive File, provides a comprehensive report, investigation,

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Apartment News

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September 2016

and remediation scheme to deal with suspected bed bug infestation. It is loaded with specific time lines for particular steps to be taken in the process from suspicion to verification to eradication. Among its provocative features is a mandate to employ a pesticide eradication specialist (PCO) upon the mere suspicion of bed bugs being the cause of a tenants’ reported insect bite.

That’s an expense that could be replicated multiple times without limitation.

Also, the measure requires owners to distribute within one year of enactment to every tenant in California an informative brochure describing the nasty little creatures and their proclivities.

That’s a huge expense to be borne by owners. All in all, the bill is an incubator for new litigation issues and is opposed

by AAOC and other real property interests.” [March 2016 Apartment News] The latest iteration of AB 551 circulated by the author in draft form would dispense entirely with the detailed timelines and many of the specifics of the prior version, but continues to impose significant costs upon all owners for delivery of a specified notice to every tenant in California of the evils of this nuisance bug. The revised proposal also introduces new issues into the mix of problems associated with compliance, including new costs for more frequent PCO involvement. Maximum engagement in this bill has been a high priority for your lobby team. Keep tuned.

These pages have been filled for the

past several months with descriptions of other measures of particular concern to owners and managers of residential rental housing.

Also from March, Senate Bill 7 has had a recurring presence this year since its defeat last year on the Assembly Floor by a 29–28 vote. The comprehensive measure dealing with water submeters in rental housing remains on the Assembly File pending its possible reconsideration following last year’s narrow defeat. Very recent changes proposed by several interest groups have revived active discussion regarding the many issues involved in this legislative proposal.

Senate Bill 814, dealing with imposition of penalties for excessive water use by residential customers, is awaiting final Senate approval before sending it to the Governor. More will be forthcoming on this issue as it intersects with Senate Bill 7.

Requiring a set-aside for low income housing in new construction is likely in limbo. Assembly Bill 2502 mimics AB 1229 (2013) which sought to allow local governments to impose belowmarket low income housing set-asides in new residential development projects and nullify the landmark Palmer decision that successfully challenged the efforts of the City of Los Angeles to impose these adverse conditions. That bill was vetoed in 2013 and this year’s bill is stuck in the Assembly Local Government Committee way past

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applicable deadlines for action.

Final Senate action on Assembly Bill 2819 will likely be known by the time this publication is read, but is not known as of the date of this writing.

The bill would modify the “60-day masking rule” dealing with closing public access to court actions involving unlawful detainer (eviction) cases. The measure would provide that UD court records remain closed to public access indefinitely thereafter unless the property owner prevails and presents the appropriate paperwork to close the case by judgment or stipulation of all parties.

It is strongly opposed by AAOC and many other independent apartment associations.

These are the most prominent bills of current interest that have surfaced in this session and about which much has been written and discussed, including a need for active member involvement in and timely responsiveness to RED ALERTS as they are promulgated.

Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers

S

eems like it’s getting tougher to manage my commercial buildings.

Delinquencies are up, and so are vacancies. One of my larger tenants in my industrial complex just came to me and said they may have to close down. I really don’t want to lose them, been a good tenant for years, and are good at what they do. What can I do to salvage them?

Increasing delinquencies and vacancies are on the horizon for many owners in

the coming months. In markets where it may be tough to find a replacement tenant, many owners are electing to offer rent deferments to tenants. Rather than waiving rent due, or entering into permanent rent reductions, many owners will offer their existing tenants an opportunity to temporarily pay a reduced sum as rent for a certain period of time.

The ‘deferred rent’ is then amortized over the remaining term and is repaid in the future. Ensure that any agree-

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Q&A — continued from 10 same three-day notice to pay rent or quit that I use for my residential properties?

Commercial and residential landlord tenant laws differ in many ways. One major difference between the two is the ability to accept partial rent payments after service of a notice to pay rent or quit for a commercial property, and not for a residential property. Provided the necessary language is included in the commercial notice, you may accept a partial payment without waiving your notice, and may proceed with an unlawful detainer action without having to re-serve a new notice. For that reason, all commercial notices to pay rent or quit should contain language stating that in the event a partial payment is made, it will not act as a waiver of your right to commence an unlawful detainer action. If you have served a notice that does not contain the proper language, and your tenant tenders a partial pay-

ment, you may immediately provide the tenant with a letter acknowledging the partial payment, but also stating that the partial payment will not act as a waiver of your right to proceed with an unlawful detainer action. Other than that, review the cure periods stated in the default portion of your lease. Typically the cure period for non-payment of rent or other monetary sums due is three days. Failure to provide proof of insurance is typically three days as well. Most commercial leases will allow ten or thirty days to cure a non-monetary breach. Ensure that the forms that you intend to use are consistent with the terms you have negotiated in your lease agreement, as the terms of your lease will control.

I’m in escrow to purchase a small regional shopping center, and am in the middle of conducting my due diligence. I’ve gone through the leases and am having some difficulty verifying the terms of some of the

September 2016

tenants’ obligations. My agent, nice guy but a bit green, isn’t much help. He just wants escrow to close so that he can get paid. The seller appears to be disorganized, but not sure if he is giving me the full story. How can I be sure I’m getting the straight story?

Thorough due diligence is absolutely critical to ensuring that the deal is one that makes sense to you. A good real estate agent and his broker will actively assist you in ensuring that your requests for information are properly responded to, and will assist you in conducting your due diligence. Contact your broker and request that he assign a more seasoned commercial agent or broker to assist you in the transaction. Depending on the size and complexity of the transaction, you may wish to retain the services of a real estate forensic accounting firm to verify the financials. Ensure that you have complete copies of all existing tenants leases as well as all

www.aaoc.com

Q&A — continued on page 14

Apartment News

13

Q&A — continued from 13 addenda. Estoppel agreements signed by each of the tenants as well as the owner, affirming all of the terms of the tenancy, including any options are a must.

A site visit and individual meetings with each of the tenants is advisable as well. It’s amazing what a five minute conversation with each of your soon to be tenants will reveal.

I have a tenant who just skipped out last weekend. He’s been behind in his rent, but I was working with him and he was catching up. Got an email this morning from him, it confirmed that he was out; it said he left the keys in the unit. Guess I’m kind of glad he’s gone, won’t have to go through the eviction process, but now what? He’s only two years into a five-year lease, and I don’t have any prospects. What is my next step?

First thing is to confirm he’s out, pick up the keys and change the locks. Document

the condition the unit was left in, by taking several pictures of the premises.

If there is damage, take detailed pictures of the damage. You will need to provide an accounting of his security deposit within thirty days since it is commercial property. Now that you have possession of the premises, you have an obligation to mitigate your damages, that is, to attempt to relet to minimize the loss that you are sure to incur. Ensure that you maintain a log and document your actions in attempting to relet the premises. If you retain the services of a broker, ensure that he or she does the same.

Your former tenant is responsible for the remaining term of the lease as well as any costs that you will incur in reletting the unit. These additional costs might include advertising fees, signage, broker’s commissions, tenant improvements for the replacement tenant, and the difference in rent for the remainder of the term in the event the replacement rent schedule is less than your existing rent schedule.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 245,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information and to sign up for our periodic newsletter.

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Apartment News

15

FEDERAL FOCUS — THE NAA CONNECTION

BY GREG BROWN

An Incredible Year for Grassroots Advocacy

W

e’ve reached the mid-point of the second session of the 114th Congress, but in many ways it feels like the end of the session.

Most of the heavy legislative lifting that can get done before the elections has been completed. The campaign for the White House and 435 public service jobs in the House and 34 in the Senate has taken every bit of oxygen in the room. There are only a handful of legislative days left in the year during which

only the red-label tasks will get accomplished. There will, of course, be a flurry of legislative activity during the post-election “lame-duck” period before Congress adjourns sine die, but that almost feels like an entirely different legislative session since whatever happens is dependent upon the outcome of the election. Regardless, for the apartment housing industry this has been an incredible year for grassroots advocacy.

In March, NAA hosted another

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Federal Focus — continued from 16 grassroots outreach later in the spring has generated real results in all areas.

In July Congress passed and sent to the President’s desk the “Housing Opportunity through Modernization Act.” Top among this legislation’s key components is a reform of the inspection process for apartment homes to be rented by someone using a Section 8 voucher. Now, units that have been inspected in the previous 24 months do not have to be inspected again before a voucher holder moves in. This will eliminate weeks of delay for low- and moderate-income families trying to find a home and thousands of dollars of lost revenue for apartment owners and operators.

Reform of the ADA litigation process also made significant progress during the first half of 2016. The “ADA Education and Reform Act of 2015” would address a growing trend of “drive-by” lawsuits against owners of

commercial and residential real estate intended to generate fee settlements rather than address a genuine ADA design deficiency. The legislation preserves the goals of the ADA while providing owners 120 days to correct any deficiency before litigation can begin. Thanks to strong advocacy efforts, this bipartisan legislation passed out of the House Judiciary Committee with the support of Republicans and Democrats. This is a critical step that increases the chances of final action before the end of the year.

Finally, legislation to expand private market flood insurance coverage options is halfway towards passage by the Congress. The “Flood Insurance Market Parity and Modernization Act” would help address the limited — and typically expensive — sources of flood coverage in the private marketplace.

Most importantly, it would increase the protection of apartment communities across different markets and whenever it is needed. The bill passed the House of Representatives unanimously and is

now in the hands of the Senate. Based on our experience with Section 8 voucher reform, such a strong bipartisan showing in the House dramatically increases our chances of positive action in the Senate.

As you can see, this year has been marked by strong advocacy performance by ourselves as advocates on reasonable, targeted and bipartisan policy initiatives. But our work is not over. There are many more policy concerns for us to tackle both this year and when the new Congress and Administration arrives in 2017.

And speaking of 2017: Make sure to mark your calendars for the 2017 Capitol Conference and Lobby Day on March 7–8. Our goal is to create another record-breaking event, bringing in more advocates to reach all 535 members of Congress. Registration opens in early November.

Thanks for reading. Talk with you next month.

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19

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

D

ear Maintenance Men:

I am not new to the industry but regret not paying more attention to my rental units. Can you give me a quick Do’s and Don’ts for maintaining the property? Brian

Dear Brian:

Great Question, as you might be aware, could lead to quite a long list! However, here are some of our favorites.

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Pest Control 1: Avoid allowing residents to use contact paper on walls, cabinets, shelves or drawers. Roches love to bed and breed under the contact paper.

2: Contract with a pest control company for a monthly service.

3 Through the pest control company or your local apartment association: Educate your residents on how to avoid bed bugs.

3: Do a walkthrough of the property inspecting faucets, supply lines, sink and bath drains. Check the water heater and its straps, gas connections and flue.

4: Locate and mark the main four inch sewer cleanout.

5: Replace any main water line “GATE” valve with a “BALL” valve.

Dear Maintenance Men:

4: Recycle using only proper recycling containers. Loose recycling material attracts all sorts of unwanted pests.

My rental property is located in a drought prone state. What can I do to make my building my water friendly?

Matt

Plumbing

Dear Matt:

1: Educate your residents on how to properly use a garbage disposal unit.

2: Hydro jet the building’s kitchen and main lines at least once a year. Best time is the month of October just before the heavy cooking holidays of November and December.

A few pointers that may help put you on the right track.

Plan and Design: 1: Determine the hot and cold zones (shade and full sun) 2: Select plants and ground cover according to the hot and cold zones.

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Maintenance — continued on page 22

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Apartment News

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Maintenance — continued from 20 2: Determine the type of soil you have and mix in mulch and other additives to improve water usage and soil richness.

Appropriate Maintenance:

3: Test the soil regularly. (Soil testers can be found at any home improvement store) 4: Fertilize 5: Prune

With an efficient, water-wise landscape you can keep it growing strong by following a few simple steps each week.

1: Mow

2: Weed control

Dear Maintenance Men:

I have a problem with a sticky bedroom door. If I try to open the door quickly it sticks and if I’m gentle it

opens just fine. But as you can imagine, I only remember to open it gently after my hand slips off the knob. Is this an easy fix? Gary

Dear Gary:

This can be an easy fix. Nine out of ten times the hinge is loose on either the jamb or the door. Tighten all the hinge screws and if a screw spins freely; change it with a bigger screw with more bite. Next try “adjusting” the hinge.

Replace a regular hinge screw with a long 3 inch screw that will reach through the door jamb and into the rough framing.

Gently tighten the screw, pulling the hinge and door jamb tighter against the rough framing and pulling the door with it. Next, if that does not work completely, “adjust” the latch side of the jamb by using long screws through the jamb into the rough framing. This should create just enough space to allow the door to swing open without incident.

If you need maintenance work, consultation or management for your building or project, please feel free to contact us. We are available throughout Southern California.

For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 and JLE Property Management, Inc. at 714 778-0480 Jerry L’Ecuyer is the owner of JLE Property Management, Inc. & Buffalo Maintenance, Inc. and is a licensed contractor & real estate broker.

He is currently on the Board of Directors & Chairman of the Education Committee of the Apartment Association of Orange County.

Jerry has been involved with apartments as a professional since 1988 and can be reached at (714) 778-0480 or jerry@JLE1.com.

Frank Alvarez is the Operations Director for Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 18 years. He is also a lecturer & educational instructor. Frank can be reached at (714) 956-8371—Frankie@JLE1.com Please view our web sites at: www.JLE1.com & www.BuffaloMaintenance.com

22

Apartment News

www.aaoc.com

September 2016

September 2016

www.aaoc.com

Apartment News

23

Following the Crowd from Cash In on the Myths of Real Estate

T

here’s a certain comfort in being among like-minded individuals and in knowing that others are taking your same course of action. Yet, all too often, we become complacent within our own comfort zones and forget to do our homework.

24

Apartment News

Even when actively seeking to acquire new properties, the tendency is to follow the trend, rather than question the actual metrics and potential outcomes.

Although it seems somewhat counterintuitive, following the crowd can be a dangerous investment practice. Even

www.aaoc.com

September 2016

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

more importantly, looking for contrarian opportunities can pave the way not to just wealth, but also to greater security. I delve more deeply into this topic in my book, Cash In On The Myths of Real Estate.

2-7 Following the crowd is profitable.

Popular Belief: Many investors presume that they are exercising prudence and good judgment when their actions mirror everyone else’s.

Bill’s Truth: Investors seem to be most comfortable buying when everyone else is buying and, as soon as they perceive the start of a sell-off, they rush to get out of their properties before prices hit bottom.

All too often, investors do not understand what they are buying. They get caught up in the crowd mentality and only focus on what they see the market doing, not on the actual numbers. When buying, you need to take a realistic view as to current cash flow and the IRR based upon a specific holding period and the ability to sell when the time is right. If you overpay for a property, your holding period is apt to have to be extended and that can dramatically impact the return on your investment.

Some investors may simply be in denial. They get caught up in the exuberance of the moment and do not consider the possibility of any downside.

And, it takes time and effort to monitor and analyze the market. Less experienced investors often feel uncertain about their reading of the market and hesitate to make decisions based upon their own perceptions.

Do not let the lemming mentality override your ability to take a contrarian action.

Be able to identify when the crowd is wrong. Buy when nobody wants to buy. Sell when everybody wants to buy.

This means that you cannot allow yourself to be spooked by bad market conditions. You have to watch and weigh what is happening very carefully, because you do not want to start buying too soon. Let the bubble totally deflate.

This is a slower process than you might think.

You also can use the arbitrage of submarkets to spread your investment base. And, you can reduce your risk exposure by holding properties that are positioned in different phases of the 18-Year Real Estate Cycle.

Cash In: Have the courage to be a contrarian. Read, study, and learn the market nuances that guide insightful investors in calculating an intrinsic value that they can then compare against market value.

Recognizing and taking advantage of contrarian opportunities is so important that it is the last “As Bill Says” quote in my book and also printed on the back of my business card: The crowd is right most of the time, but when they’re wrong at the wrong time, there are contrarian opportunities for you and risks for the crowds.

In many ways, adopting a contrarian stance sums up my entire book.

Every Myth is based upon a popularly held misconception. My Bill’s Truths are founded upon real world experiences and years of reading and studying. Each Cash In offers a practical how-to tip.

In my first Cash In article (March 2016), I noted that this book is my legacy – not just to my family, but to all of my fellow AAOC members and their families. As a part of fulfilling that purpose, I am inviting every AAOC member to attend My Book Signing Party on Tuesday, September 13.

September 2016

This will not be your typical standin-line, meet-the-author event. There are going to be some surprises. All you have to do is let us know you are coming. RSVP either by calling our office or visiting the wrgorman.com website.

About the Author: William R. Gorman, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, and by Randy Combs, broker, and Sonya Loera, Realtor.

www.aaoc.com

Apartment News

25

Although 3D floorplans aren’t technically new, they are a great way to showcase your vacancy’s layout.

New Listing Technology to Attract Applicants

N

owadays, you can’t take a step without hearing about how the latest advancements in technology are affecting the multifamily housing industry. Beyond traditional rental photos, 3D floorplans and 360 tour videos are starting to pop up. Even virtual reality is already being used to market unfinished high-rises! Whether you invest in this new technology now or utilize inexpensive enhancements available on your phone, you’ll be able to extend your reach across the country while providing your hip local applicants more information. It’s a win-win situation!

Engage with Applicants through your Smartphone

Since you’re already using your smartphone to take crisp rental photos, why not hit record and do a quick video walk-through? Upload your video tour to YouTube and share it privately with interested applicants. If you’ve been contacted by a long-distance applicant and want to schedule an in-depth online tour, then using Skype through their

26

Apartment News

app or Facetime on iPhones is the way to go. It’s a good way to have a personal, one-on-one video tour and your applicant will appreciate the effort. If you have multiple potential applicants that live out-of-town or have military applicants, then you can easily livestream your community on Facebook. Think of it as an online open house. You’ll be able to answer questions, see who viewed the stream, and save the video on your Facebook page for applicants that just missed your stream.

Cutting-Edge Technology Puts your Community on the Map

While having rental photos and videos online is vital, it is the basics of developing an online presence. You and your competition most likely already do this. To stand out not only locally, but nationally as well, you should consider investing in new, high-quality video technology. Although 3D floorplans aren’t technically new, they are a great way to showcase your vacancy’s layout and help applicants imagine living in your community. They can also be cre-

www.aaoc.com

September 2016

BY BECKY BOWER

ated at a fairly reasonable price. If you want to showcase your vacancy through a walk-through video but want it to be higher-quality and more advanced then a standard mobile video, then consider making a 360 video. This type of video is much more interactive, and will attract more applicants and attention on social media platforms.

Online Forms & Applications

Getting your applicants to be comfortable with the leasing process is a piece of cake in person, but if they live across the country, it’s not so easy with a physical application. By putting your forms and documents online, you eliminate that complicated paper trail. Plus, you save time and money on buying paper, storing applications, and destroying sensitive information. Selecting a company that provides online applications that let applicants upload paystubs and important documents, and can be digitally signed is especially important if you want to extend your reach outTechnology — continued on page 30

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Apartment News

27

BY JIM KINMARTIN

Beware of Attractive Nuisance Dangers on Your Apartment Building Property

I

t may surprise you that you are responsible for preventing injuries to occupants of your property under the age of 18 sustained as a result of man-made conditions called “attractive nuisances.” These attractive nuisances might include features of buildings, unguarded swimming pools, equipment or other things that are potentially attractive to trespassing minors.

Curiosity thrives in those under the age of 18. They’re drawn to danger. Hazards irresistibly attract the youth all while presenting hidden dangers.

Property managers and owners can

take measures to prevent entrance onto their property and discourage young trespassers from getting hurt by using fencing, signs or other means.

If you have any reason to believe occupants/residents or trespassers under the age of 18 might become fascinated with certain attributes of your property, treat the issue with the highest priority.

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By doing nothing to prevent the entry or injury of young trespassers, you can be exposed to serious financial risk.

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Apartment News

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www.aaoc.com

September 2016

Owner Liability

As the owner of the property, you are responsible for taking steps to assure that anyone who enters, whether welcome or unwelcome, stays safe. While warning signs are an excellent start, many minors may not be able to read them, so it is important to find additional ways of protecting your property. Ensure that gates are secured and fences are not easily climbed. Adequately cover or protect any conditions, including pools, ditches, walls or other man-made Nuisance Dangers — continued on page 30

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Apartment News

29

• Hiring security guards for added protection.

Nuisance Dangers— continued from 28 physical features that might present a hazard. This includes covering pools to avoid accidental drowning, placing sturdy fencing around hazardous areas and placing warning or “No Trespassing” signs. In addition, all safety equipment should be stored and locked at the end of each shift to avoid trespasser tampering.

• Installing rescue equipment such as ropes and poles.

• Installing alert devices, such as flashing lights, sirens, alarms and telephones to alert security that someone has trespassed onto the premises.

In attractive nuisance cases, negligence means that the property owner was aware that someone could get hurt on the property and did nothing to prevent it.

If you take all necessary precautions to protect individuals that are on your property, you are less likely to be found negligent in a premise liability suit.

Premises Liability

Property owners are also liable for maintenance and security, making sure that the property remains safe for all visitors. This includes: • Fixing cracks or gaps in walkways to avoid slip and fall dangers.

• Locking all hazardous tools, equipment and chemicals away from the public.

Jim is a commercial insurance Agent/Broker with ISU Insurance Services — The Olson Duncan Agency.

He specializes in insurance and risk management for property owners, managers, associations, and affinity groups. Apartment buildings, Offices, Warehouses, Retail Centers, Restaurants, Automotive Repair facilities, etc. since 2007

• Hanging flood lights in areas with low visibility.

Technology — continued from 26 of-state.

Interactive, online videos are only effective if you take advantage of your social media platforms and online channels. With applicants that live in a different time zone, pairing different forms of online communication with your online application will seal the deal.

While your rental applicants aren’t exactly viewing your property in virtual reality, technological features like these will enhance your tenant search by enabling renters to apply to your vacancy no matter where they live.

About the Author: Becky Bower is a writer for the ApplyConnect® Blog and a communications intern at ApplyConnect®, a consumer initiated tenant screening company. She has also spent several years in compliance and auditing.

Becky holds a degree in English with a focus in creative writing from CSU Channel Islands and is a published writer.

ROTTEN WOOD & TERMITE REPAIR SPECIALIST 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

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54"

78"

102"

42"

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Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

September 2016

Decks • Waterproofing Structural & Stair Repairs • Fascia Boards Painting • Concrete • Wrought Iron Welding • Doors • Stucco

714-612-8747

BRENT COLLINS CONSTRUCTION

& MAINTENANCE Owner Hands-On Quality Assured Since 1982

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Join renowned author, William R. Gorman, and Honored Guests; Clement C. Morin, Stephen C. Duringer, and David M. Gerson as they reveal their top Myth picks for a countdown to wealth building through real estate investing.

Personalized, author-signed copies of Cash In on the Myths of Real Estate for all registered attendees. SPACE IS LIMITED. PLEASE CALL TODAY. W.R. GORMAN & ASSOCIATES | (714) 255-9998 | www.WRGORMAN.com

September 2016

www.aaoc.com

Apartment News

31

Four Signs It’s Time to Raise the Rent

R

aising the rent on a property is never easy. All property managers worry about renter retention and the stress of having to attract new renters with a higher price point.

However, raising the rent also allows you to improve your facilities, balance your operational costs, and make more profit. There are some pretty good signs that it is time to raise the rent. If you keep these in mind when pricing your rentals, you should be able to retain your current renters and attract new ones.

Neighboring Properties Are Raising Their Rents

It is always a good strategy to watch the competition. If neighboring properties have raised their rents, it’s probably a good time for you to raise yours as well. Though this isn’t always a rule.

Sometimes neighboring properties will come under new ownership or overestimate their property values. Other times they offer more amenities at their

32

Apartment News

properties. So you want to make sure they are comparable properties and that their rental spaces are full and they have good retention. This can be hard information to find but you can learn through thorough market research and MLS affiliates.

You’ve Improved Your Amenities

If your property has undergone recent upgrades and renovations or you have expanded the amenities and services provided, you can look at raising the rent. When raising the rent based on additional amenities, you need to weigh the operating cost of these amenities. Some amenities like a business center or a picnic area required less operational costs than amenities like a pool or a doorman. Also consider the attraction of your amenities, some amenities like ceiling fans do not have the same luxury value to residents as a hot tub. So consider these factors if you are considering an amenities-based rent increase.

www.aaoc.com

September 2016

BY ELAINE SIMPSON

The Neighborhood Is Booming

The neighborhood is the best indicator if it is time to raise the rent.

Sometimes neighborhoods experience an unexpected boom. This can be the product of new businesses moving into the area. Employees of these businesses will want to live close to work and will want housing in the area. Other times a neighborhood can become trendy. This can be a product of everything from gentrification to a boom of local retail shops or even simply a young professional crowd liking the area. In these cases it is smart to raise the rent because the local economy can support the increase.

Client’s Responses

The most often overlooked sign that it is time to consider a rent increase is from prospective clients. When showing a property, gauge how they react. If they say things like “this is a lot of space for this neighborhood” or “we should take it, I bet these apartments fill up fast,” anything that indicates the value is

higher than expectation, it’s a great sign you can raise the rent.

About the Author: Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.

With almost 30 years of experience in the multifamily industry, Elaine Simpson founded Occupancy Solutions, LLC to provide on-site operations, human resources, housing program compliance, maintenance, marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and affordable housing communities throughout the United States. Occupancy Solutions assists communities by providing proven, cost-effective techniques and strategies that achieve increased occupancy, improve resident retention, minimize expenses and increase net operating income.

Ms. Simpson is a licensed real estate broker in Michigan and Arizona, a Certified Senior Real Estate Specialist, a National Apartment Association Education Institute Faculty Member, an Accredited Resident Manager, Certified Assisted Housing Manager and just received 2016 certification as a trainer and coach by John Maxwell. Occupancy Solutions is proud to be a Women Business Enterprise Network certified business.

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you?

PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you?

The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business.

But where does that leave you?

Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process?

We recently had a call from an AAOC member who went through this experience.

His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long.

At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage.

We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in.

Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

Call 800 640-4743

(949) 552-7831

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338 September 2016

www.aaoc.com

Apartment News

33

Motivation Checklist Monday

Tuesday

Wednesday

BY MINDY WILLIAMS

Thursday

Friday Do something fun in your office — to motivate yourself, your team or to set the weekend’s tone of fun for residents.

is for Marketing

is for Telephone

is for Wishing for New Whats

is for Thinking of New Customer Service Ideas

After you get your reports done, do one marketing thing.

Hone your phone skills, pick up the phone and call a resident or prospect.

Follow up with completed service requests. Call a team member.

What will make your job or life easier?

Today is the day to take a second and see if you can do something differently to make yourself more efficient. Or, read about a new idea or tip that will help streamline a process for you. Rent and Retain has a free enewsletter. Sign up for free at www.

RentandRetain.com.

We never sell or share your email address.

Service, service, service.

If you do one new thing every Monday, you will have 52 new marketing ideas in the works.

It’s all about serving your customer. And your customer may be your team members.

How can you make them feel valued? Have more fun? Develop a closer relationship to you and your community? Keep a notebook of ideas, and you’ll have 52 ideas by the end of the year that you can refer to again and again in upcoming years.

is for Fun!

About the Author: President of Rent & Retain Magazine and author of 10 books on property management, Mindy is THE guru when it comes to resident retention. She has written more books on property management than any other author, and her simple, easy-to-implement ideas are used daily on site in all 50 states, Canada, Australia, England and France.

Sign up for Mindy’s “must have” magazine at www.RentandRetain.com.

34

Apartment News

www.aaoc.com

September 2016

September 2016

www.aaoc.com

Apartment News

35

Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

36

Apartment News

www.aaoc.com

September 2016

A forum for networking, information and education

COMM

UNITY & UNICATION

Communication with residents begins on day 1. Just as important as it is for you to learn to communicate with them, it is equally as important to provide them with tools to communicate with you. Are your residents comfortable enough to inform you of a problem with the unit? How about coming to you about not being able to afford the rent this month?

Michael Benton will give you key tips to help you communicate with your residents to make your community their home.

Learn the following: • Listening effectively and using proper communication skills

Featuring Industry Leader:

• Making the resident feel at home and really getting to know them

Michael Benton NPM Staffing

• Having sympathy while maintaining a businesslike approach • Communicating resident responsibilities & accountability

Proudly Sponsored by:

Date:

Thursday, October 13, 2016

Time:

11:30 am..................... Registration & Networking 12:00 pm –1:30 pm..... Lunch & Program

Location: Embassy Suites Hotel 11767 Harbor Blvd. Garden Grove, 92840 Cross Streets: Harbor and Chapman Cost:

Member: $40 per person PSC Member: $50 per person Non Member: $60 per person (Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840 Cross Streets: Harbor & Chapman

Register TODAY! Call (714) 245-9500 or go online www.AAOC.com Reservations & Cancellations Require 72-Hour Notice

September 2016

www.aaoc.com

Apartment News

37

Smoke-Free Housing The Benefits Are Clear!

Have you thought about how lovely it would be not to have to clean up cigarette butts on your property or clean up a smoked-in unit? How about feeling worried that a resident might start a fire in your unit because they didn’t extinguish their cigarette properly? Do you wonder about the legalities of smoke-free housing or if your rental prospects will dwindle?

Put your mind at ease as you learn: Transitioning into smoke-free communities and the benefits Difference between smoking cigarettes vs marijuana or e-cigarettes Effects of second hand smoke on residents of the property How to use a Non-Smoking Addendum to Rental Agreement Presented by: American Lung Association in California & OC Health Care Agency Date:

Tuesday, October 25, 2016

Time:

9:00–11:00 am

Cost:

$50 — Members $70 — Non-Members

Location: AAOC Offices 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

2 CEC Points

Register TODAY! Call (714) 245-9500, Fax (714) 245-9505, or Online at www.AAOC.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

38

Apartment News

www.aaoc.com

September 2016

Where else but at…

Medicine Cabinets

FOR ALL OF YOUR APARTMENT NEEDS

WE CARRY:

Hill Bros & Life Paint Decks (Magnesite & Concrete )

1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, planks, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs Wall Oven: Brown or Maytag

6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY.

6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

September 2016

www.aaoc.com

Apartment News

39

Train Online

No Gas Required With today’s gas prices, we are all trying to drive less. Until now, your education would probably require a long commute — no longer! Now that AAOC has partnered with Grace Hill for access to online training, all you need is a computer and internet access. Train from wherever you are. You will find interactive, engaging and informative education right when — and where — you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage The Impact of Maintenance on Retention Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Basic Maintenance Much, much, more!

For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344.

Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Apartment News

www.aaoc.com

September 2016

AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/16 Legal Notices

DESCRIPTION

PRICE

QTY.

FORM #

Bedbug Addendum (2013)

$ 5.95

_____

1170

Proof of Service (2015)

$ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

_____

1120

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2015)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2013)

$ 6.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2015)

$ 5.95

_____

1160

Application to Rent (2016)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1330

Pet Agreement (2015)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2015)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2015)

$ 5.95

Pre-Move Out Inspection Checklist (2014) Duplicate

$ 6.95

_____ *1500

DESCRIPTION

PRICE

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2015)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2016)

$ 8.95

Miscellaneous Agreements

Courtesy Forms

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1250

Emergency Contact Information (2015)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2015)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

1360

Rent Proration Table (2007)

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

_____

Books, Manuals, and Forms Collection

Receipt Forms

QTY.

_____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2015)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2015)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

$ 5.95

Notice of Denial to Rent (2016)

DESCRIPTION

PRICE

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

$ 5.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50

_____ Microbial Operations and Maintenance Plan — New 2016 Edition

(An Apartment Owner’s Guide to Mold)

$ 45.00

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____ California Tenant’s Rights

$ 20.95

_____ Forms Collection (CD or USB)

$ 50.00

* Available in pads of 25 — All other forms available in pads of 50

Downloadable forms available at www.AAOC.com at no charge for members only YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Tele­phone (

) ____________________ E-mail________________________________

Prices subject to taxes and may change without notice. ALL SALES FINAL.

September 2016

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

$______________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

www.aaoc.com

Apartment News

41

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Apartment News

www.aaoc.com

September 2016

Southern Charms Historic Southern East Coast Tour

This coming April you are invited to join fellow Rental Property Owners and association members on a grand journey visiting the beautiful gems of the southern coast of the United States. After an easy flight from Los Angeles to the east coast, we’ll start our exploration on the legendary, historic islands of the southeast. With names like Jekyll and Amelia, these islands, with their sugar-like dunes and windswept coast, have been the haunt of legendary figures for centuries.

From there, we will spend 12 nights exploring north along the coast with wonderful multi-day stays in iconic cities such as Charleston and Savannah, towns that were present at the very birth of our nation. We have handpicked boutique hotels right in the very heart of these fairytale cities, walking distance to all the wonderful restaurants and shopping. Each day will be filled with touring you will never forget, from relaxing carriage and scenic boat rides to in-depth visits to grand plantations and the very best historic mansions. You will enjoy unforgettable moments like dinner at a historic lighthouse (Tybee Island) to multiple fun food tours perfect for the foodie in all of us.

To make this southeast tour as special as possible, we’ll go off the beaten path and shake things up after 9 days on the coast. We’ll jump inland to the beautiful mountains of North Carolina and stay in the heart of Asheville, NC, a vibrant art-filled community which sits at the doorstep of both the famous Blue Ridge Parkway and Vanderbilt’s magnificent 1890s’ summer home, the Biltmore Estate.

We’ll enjoy a full day experience at the house as well as wonderful touring on the scenic parkways.

Our Southern Charms tour is 13 days of amazing cultural and historical experiences that you will never forget. Whether this is your first time on the southeast coast or you have been before, you will love it. Visit StewartTours.com or Call 866.944.3036 for information.

Some more of our Experiences!        

Asheville

Architectural Tour of Savannah Private Historic Home Tour Duncan Family Beautiful Bonaventure Cemetery Tour Performance at Savannah Theater Lunch at the Jekyll Island Club #1 Comedy Tour in Asheville Biltmore Wine & Chocolate Tasting Guided Garden Walk Biltmore Gardens

September 2016

Charleston Beaufort Savannah Jekyll Island www.aaoc.com

Apartment News

43

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

“MARKETING ORANGE COUNT Y APARTMENTS AT THE HIGHEST LEVEL” 4 UNITS HUNTINGTON BEACH $1,339,900

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ARE YOU INTERESTED IN :  Buying an Income Property  Selling or Exchanging

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Call Mike Thornton – Stanfield Apartment Group 949.689.7587 for a FREE Consultation

949.689.7587

michael@stanfieldrealestate.com CalBRE 01236638 *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

44

Apartment News

www.aaoc.com

September 2016

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Annie Ford

Motamedi Properties

Bhatt Property

Nice Residential LLC

Deerwood — Pinnacle

Preston Properties

JBG Management

New PSC Members

John Flannery

A-Z Property Services P.O. Box 1574 Anaheim, CA 92815 Contact: Joe Galindo (714) 910-3160

King Property Masatai Trust

— In Memoriam — Jean Ardia

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

Board Member 1987–2002 Born July 13, 1933 Passed Away July 11, 2016

BTUC

WE PAY CASH FOR REFERRALS!

RENT FROM US TODAY

Proudly retaining a 4.5 Star Rating on Yelp!

Next Day Delivery Free Maintenance Included Family Owned And Operated

Greatest Referrals Paid Supreme Customer Service Outstanding Yelp Rating

800-414-1776 www.rentafridge.com Office Hours: Mon–Fri, 9am–5pm • Available Online 24/7!

September 2016

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Apartment News

45

Featuring

Product & Service Council Member:

We give you the competitive edge in digital performance Who We Are: LeaseLabs is a think tank of digital strategists, marketers, designers, SEO pros and technologists that live and breathe in the multifamily space. We have one mission: to help you be successful in your marketing efforts. We’re dedicated to longterm relationships because the better we know our clients, the more successful our custom strategies will be.

• Email Marketing — Send custom campaigns with our userfriendly email marketing system that’s designed specifically for the multifamily industry.

What We Do: Your formula for success is ensured with a comprehensive Full Stack Marketing strategy custom tailored to meet your property’s needs.

LeaseLabs is an interactive media company that drives response, engagement and results. We offer a suite of multifamily solutions that leverage a Full Stack Marketing approach.

We believe the foundation of your marketing strategy begins with a mobile first Single Page Application website designed to ignite an emotional connection. We strategically layer on the multichannel services that you need to achieve your marketing goals.

Our experience, knowledge of the digital landscape, and personal, boutique-style service will help drive your performance.

“In today’s increasingly competitive digital landscape, digital marketers need to leverage new multichannel marketing techniques to not only capture the attention of prospects, but to successfully lead them down the path to lease.” — Steven Ozbun, President | Managing Partner, LeaseLabs

• GeoTargeter — Maximize those mobile micromoments by displaying your ad in our network of over 100,000 of the most popular apps and 250,000 mobile websites. Target like never before with site and search retargeting to keep your property top of mind for a period of 30–60 days.

The Full Stack: • Websites — Your property’s website is the core of your online communications. Our mobilefirst approach to apartment website design stays ahead of the curve to ensure your brand is best presented where prospects are looking for you. We begin with a Single Page Application design, proven to boost conversions. Targeted apartment web design and meaningful multifamily messaging will make an emotional connection with customers.

• Search Engine Optimization — Climb above your competition with Search Engine Optimization techniques proven to enhance your visibility. Organic rankings are key because paying for every click is not sustainable.

• Social Media Optimization — Authentically build engagement by delivering fresh, original, branded posts that resonate with your audience using the platforms that matter most to the multifamily industry — Facebook, Twitter and Instagram.

• Search Engine Marketing — Maximize your search results and instantly boost your community’s traffic with strategic payperclick advertising to get you to the top of page one of Google search results.

• Web2Print Social — Create quality apartment advertising collateral instantly with our easytoedit, agencydesigned templates. This includes access to a library of lifestyle photos, unlimited PDF and JPG downloads and access to live support and trainings. Our amazing online platform lets you design, create and edit resident event flyers, outreach flyers, banners, newsletters, business cards, promotional items and more!

• LeaseLabs ONE Marketing Dashboard — Keep track of your growth and get immediate insight into the performance of all your campaigns with our complimentary, selfservice online reporting tool that offers easytoread analytics in real time.

• Branding/Creative Services — Ensure your marketing pieces work cohesively together to tell your brand story by combining strategic messaging with smart design.

With Our Full Stack Marketing Approach, You Will: • Give prospects the very best digital experience with our mobilefirst approach.

• Be found when and where your prospects are looking for you using our advanced digital strategies.

• Receive personalized innovative strategy from one of our apartment marketing experts.

Let’s Connect LeaseLabs.com 855.575.1919 info@leaselabs.com Our Locations San Diego | San Francisco | Chicago | New York

• Content Marketing — Exclusive, local, one-of-a-kind and SEO-friendly content that creates more opportunities for your site to rank in search engines.

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PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com Apartment data and market research.

Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment Rental Publications & Services Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Move Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide.

Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com Pierce-Eislen Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Product & Service Council — continued on page 48

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

September 2016

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Product & Service Council

American Appliance Rentals Thomas Hogue 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

continued from page 47

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Apartment/Student Housing RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Appliance World Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338

PAVING COMPANY, INC. • Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

• Asphalt Overlays • New Installations • Seal Coating

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Product & Service Council — continued on page 50

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

H.G. Long and Associates—FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

Ruzick & Wallace, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

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Product & Service Council

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

continued from page 49 Bath Renovations

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Complete kitchen and bath restoration and refinishing company.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

See the Advertisers Index on Page 72 for the location of our ad.

Cabinets

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Apartment Turnover Specialists.

Buying Group

Professional Apartment Services David Record 3 Cala Moreya Laguna Niguel, CA 92677 (800) 875-0250 x 1015, Fax (713) 974-6889 drecord@pasonline.com

Boiler Systems

See the Advertisers Index on Page 72 for the location of our ad.

Water Heater/boiler service and installation.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

September 2016

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

See the Advertisers Index on Page 72 for the location of our ad.

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Carpet Sales & Service Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Product & Service Council — continued on page 52

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia Painting Co. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Carpentry Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

714-538-3330 CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

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Product & Service Council

Carpet Cleaning

continued from page 51

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Cleaning Service Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

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All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Appliance World Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Commercial Patio Heaters

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Specializing in residential & commercial evictions.

Concrete Maintenance & Repair

Collections

Commercial Gas Grills

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

September 2016

www.aaoc.com

Product & Service Council — continued on page 54

Apartment News

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Product & Service Council continued from page 53

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Consulting

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Provide capital plans for multiunit housing, churches and schools.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

We help homeowners defer or reduce capital gains taxes.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Design Build Contractor specializing in exterior restoration and fencing.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com

See the Advertisers Index on Page 72 for the location of our ad.

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Construction American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

General Contractor Specializing in Multi-Family Remodel.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Contract Services Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs.

• Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more!

• Tile/wood flooring • Drywall Free Estimates. Fully Insured.

• Carpet/linoleum • Electrical Thank you for your great work on our apartments before we put them up for sale.

Your work was top notch and you got everything done in the time frame we needed.

— Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you.

— Dale S., AAOC Member

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Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Countertops Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Door Locks & Hardware

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Kwikset Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

Kwikset manufactures and markets a complete line of door locks and hardware.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 56

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

COMMERCIAL

L AUNDRY

SOLU TIONS

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Laminate, quartz & granite available. No job too small.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Surface Restoration Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net Bathtub & Tile Refinishing.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Deck Coatings, Magnesite Repairs, Waterproofing

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Visit

CSCSW.com

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

See the Advertisers Index on Page 72 for the location of our ad.

September 2016

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Apartment News

55

Product & Service Council continued from page 55 Doors & Windows 21st Century Doors & Windows Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Drain Cleaning California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 Platinum Plumbing Services, Co. Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Electrical Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com Fire Life Safety.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Electric Vehicle Products

Draperies/Blinds/Window Coverings Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

American Appliance Rentals Thomas Hogue 14252 Culver Drive, Ste. 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electric wiring & installation of car charges & charging stations.

Flooring and window coverings.

Elevator Services Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com — www.performanceelevator.com Providing exceptional service for competitive prices.

Energy Management Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

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Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Fencing & Gates

Fire & Flood Restoration

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com

Design Build Contractor specializing in exterior restoration and fencing.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

See the Advertisers Index on Page 72 for the location of our ad.

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Evictions Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

September 2016

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Apartment News

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Product & Service Council continued from page 57

Restore 247 Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Fire Extinguishers Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com Fire Life Safety.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com

Garage Doors

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Apartment Turnover Specialists.

Republic Garage Doors John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Fitness Equipment

Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

BH North America Dan Foust 20155 Ellipse Foothill Ranch, CA 92610 (949) 206-0330 NationalAccounts@BHNorthAmerica.com

General Contractor Specializing in Multi-Family Remodel

Flooring

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Handyman Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

866-331-1031 www.SafeHarborExchange.com 825 Parkcenter Drive, Suite 200, Santa Ana, CA 92705

58

Apartment News

www.aaoc.com

September 2016

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial & Personal Lines. Insurance advisor of financial planning services.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett Provide insurance consulting & coverage.

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com Commercial, Personal & Health Insurance.

Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

T h e O ls o n D u n c a n A g e n c y #1 Trusted Orange County Apartment Building Insurance Broker!

The Olson Duncan Advantage: • Access to over 300 different carriers • Your risk management partner • Customize a tailored insurance package based on your property needs

Jim Kinmartin, CPCU 310.373.6441, ext. 227 jim@olsonduncan.com olsonduncan.com

September 2016

www.aaoc.com

Apartment News

59

Product & Service Council continued from page 59

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators. See the Advertisers Index on Page 72 for the location of our ad.

Nelson & Associates, LLC Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com — www.nelsoninsure.com Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

We provide the best insurance services for Apartment Owners in California.

PHD Insurance Brokers, Inc. Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Sarah Atkinson Insurance Agency Inc. Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com Providing insurance and financial services. See the Advertisers Index on Page 72 for the location of our ad.

TWFG Insurance Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Internet Services Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com/LA Times Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Move Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide.

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Kitchen Renovations “Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Apartment News

www.aaoc.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Landscapes/Hardscapes H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions Bona Fide Mortgage Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

See the Advertisers Index on Page 72 for the location of our ad.

Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

See the Advertisers Index on Page 72 for the location of our ad.

nlieberman@cox.net www.bonafidemortgage.com

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The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

September 2016

Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Citizens Business Bank Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Seacoast Commerce Bank Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

Lighting Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com

Mailboxes Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products

Marketing

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — ww.commercialfireprotection.com Fire Life Safety.

Mold Remediation American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Notary Services TWFG Insurance Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 62

RASH YAMBO DECKING & STAIRS Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts Fully Insured • Lic.# 804656

Free Estimates

800-677-6168

September 2016

www.aaoc.com

Up to 10 Years Guaranteed

Apartment News

61

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Product & Service Council continued from page 61 Odor Removal

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Online Rent Payment RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Ornamental Iron Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking

See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Full service parking permit management solution. We issue the permits!

Parking Enforcement

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Fax (562) 430-0693

Apartment News

www.aaoc.com

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Patrol Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Pest Control Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com Western Exterminator Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Roberts Management & Investments

(562) 430-3588

Patio Covers

www.rayrobertsrealty.com September 2016

Photography Tim Krueger Photography Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com — www.timkruegerphotographer.com

Plumbing, Contractors & Supplies California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Property Management

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Power Washing Advanced Powerwashing Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Power washing of walkways, dumpsters, parking areas, trash chutes.

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

September 2016

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Product & Service Council

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

continued from page 63

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

www.mgtworks.com We provide apartment property management in Southern California.

See the Advertisers Index on Page 72 for the location of our ad.

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 8552 Hamilton Ave. Huntington Beach, CA 92646 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com PMI Orange County Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax (949) 202-0495 info@pmiorangecounty.com — www.pmiorangecounty.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

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Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

15+ years of experience in managing multi-family and senior apartments.

Property Management Software CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Full service parking permit management solution. We issue the permits!

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Property Management Staffing & Training JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Career Strategies John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

Rain Gutters Argos Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Real Estate/Investments Bona Fide Mortgage Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

See the Advertisers Index on Page 72 for the location of our ad.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Assistance in avoiding capital gains taxes on sale.

CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

Marcus & Millichap Michelle Croce 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 851-3030, Fax (949) 833-0701 mcroce@marcusmillichap.com — www.marcusmillichap.com NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

See the Advertisers Index on Page 72 for the location of our ad.

Full Service Real Estate.

Product & Service Council — continued on page 66

Put 20 Years of Property Management Experience to Work for You • All-inclusive property management includes minor repairs & unit rental service

4 UN

ITS —

SAN

TA A N

A

• Vacant units made rent-ready in 7 days • All monthly & annual statements prepared by our in-house C.P.A. • Routine inspections performed to prevent large repairs “Thank you for getting our unit rented before it was even rent ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.”

— Barbara C., AAOC Member

Paul Rosow

Real Estate Broker CA BRE # 01205240

800-541-1962

3151 Airway Avenue, Ste M1 Costa Mesa, CA 92626

paul@southcoastrealestatebroker.com

•

www.southcoastrealestatebroker.com September 2016

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Product & Service Council

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

continued from page 65

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Design Build Contractor specializing in exterior restoration and fencing.

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Tarbell Realtors Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Rent Payment Services

Real estate brokerage and rental property management.

RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

Reconstruction A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Providing the most rent payment options in the industry.

Resident Screening

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com TransUnion Jorae Gamble 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (562) 202-8770 jzgambl@transunion.com www.Rentalscreening.transunion.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

TransUnion offers resident screening and analytics to multifamily operations

Roofing Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 72 for the location of our ad.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

www.aaoc.com

714.897.4342

www.acelaundry.com

September 2016

Satellite TV

Tax & Financial Planning

1031 Exchanges

Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Towing

Security Systems

We help homeowners defer or reduce capital gains taxes.

Security Services

Commercial & Personal Lines. Insurance advisor of financial planning services.

Assistance in avoiding capital gains taxes on sale.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

We help homeowners defer or reduce capital gains taxes.

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Towing company with 4 locations in Orange County.

Training NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Product & Service Council — continued on page 68

Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship

Sondance Painting

A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS

562

926-7138

September 2016

LIC. #828563

• 949

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Product & Service Council continued from page 67

Utilities & Sub Metering Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com Utility Management and Energy Management.

SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Video Surveillance Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com Fire Life Safety.

Water Heaters California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Waterproofing

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Exchange This…

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing. com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Website Development/Online Advertising

…FOR THIS!

Investors can potentially realize a better rate on return by exchanging their investment property.

Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors 21st Century Doors & Windows Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Did you know that 1031 exchange options offer these potential benefits? n n n n n n

Many of our clients have found out its good to have options — ask us about yours!

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

No management or maintenance requirements No property taxes No day-to-day landlord headaches Potential 5–7% cash-on-cash return (average) Low investment minimums NNN (Triple Net) leverage and diversification.

Call for a FREE, no obligation consultation by our comprehensive team of professionals who offer qualified analysis you can trust.

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This does not constitute an offer to buy or sell any security. An offer can only be made to qualified accredited investors via Private Placement Memorandum. Investments are illiquid in nature and those seeking to dispose of their investments early may be unable to do so. Securities offered through Concorde Investment Services LLC — Note: Diversified Investment Strategies and Diversified Real Estate Advisors are independent of Concorde Investment Services LLC. Member FINRA/SIPC.

September 2016

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ADVERTISERS’ INDEX

Category

See page 72 for alphabetical listings

ENERGY MANAGEMENT

MOLD REMEDIATION

Ecova Multifamily Home Tune-Up Program...12

American Environmental Specialists..................18

ENVIRONMENTAL CONSULTING & TRAINING

Alertt Access Gate Controls....................................34

Ecova Multifamily Home Tune-Up Program...12

Brent Collins Construction......................................30

ENVIRONMENTAL SERVICES

Vidrio Enterprises........................................................72

ORNAMENTAL IRON

AIR CONDITIONING & HEATING

CARPETS

American Environmental Specialists..................18

PATIO COVERS

Coast Plumbing, Heating & Air, Inc.....................63

Carpet Crafts.................................................................19

Wesierski & Zurek, LLC..............................................50

Bienek Roofing...............................................................6

JM Air Conditioning & Heating..............................9

Carpet World...................................................................7

ESCROW & EXCHANGE

PAINT SALES & SERVICE

Home Depot PRO.......................................................21

Safe Harbor Exhange, Inc........................................58

Bienek Roofing...............................................................6

ORCO Apartment Suppy.........................................39

EVICTIONS

Rash Yambo Decking & Stairs...............................61

R&B Wholesale Distributors, Inc. .......Back Cover

Block & Associates......................Inside Back Cover

Sondance Painting.....................................................67

Brennan Law Firm.......................................................35

Vidrio Enterprises........................................................72

APPLIANCES—REPAIRS, PARTS, RENTALS

American Appliance Rentals.................................45 Ferguson.........................................................................71 Home Depot PRO.......................................................21 Lin-Ed’s Appliance Service & Repair...................47

COIN-OPERATED LAUNDRY EQUIPMENT

ACE Commerical Laundry Equipment, Inc......66

Duringer Law Group, PLC.......Inside Front Cover

PEST CONTROL

Fast Evict Law Group.................................. Insert, 68

Lloyd Pest Control......................................................15

Coinmach/CSC Service Works...............................55

ORCO Apartment Suppy.........................................39

Steven D. Silverstein, Law Office..........................20

National Service...........................................................50

Wesierski & Zurek, LLC..............................................50

R&B Wholesale Distributors, Inc. .......Back Cover

PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing........................................72

WASH Multifamily Laundry Systems....................7

FENCING & GATES

California Rooter & Plumbing................................29

APPRAISALS/VALUATIONS

COLLECTIONS

Alertt Access Gate Controls....................................34

Coast Plumbing, Heating & Air, Inc.....................63

Lee Walker Appraisals...............................................28

Block & Associates......................Inside Back Cover

Buffalo Maintenance, Inc.........................................22

Ferguson.........................................................................71

ASPHALT SALES & SERVICE

Duringer Law Group, PLC.......Inside Front Cover

Vidrio Enterprises........................................................72

ORCO Apartment Suppy.........................................39

AMS Paving....................................................................57 C & C Paving Company, Inc....................................48 Paveway............................................................................9

FastEvict.com Law Group......................... Insert, 68 CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc....................................48

FLOORING, REPAIRS, TILE

PORCELAIN REFINISHING

Brent Collins Construction......................................30

Bath Crafters..................................................................33

Buffalo Maintenance, Inc.........................................22 Carpet Crafts.................................................................19

PROPERTY MANAGEMENT

JLE Property Management Inc...............................8

CONSTRUCTION

Carpet World...................................................................7

Bienek Roofing...............................................................6

GATED ENTRIES

Roberts Management & Investments...............62

Brent Collins Construction......................................30

Alertt Access Gate Controls....................................34

South Coast Real Estate & Property Mgmt......65

Buffalo Maintenance, Inc.........................................22

HANDYMAN

Duringer Law Group, PLC.......Inside Front Cover

RAIN GUTTERS

Vidrio Enterprises........................................................72

South Coast Construction & Repair....................54

Argos Home Systems................................................20

H.G. Long & Associates —

CONTRACT SERVICES

HEATING & AIR CONDITIONING

Out of the Gutter .......................................................49

ATTORNEYS

Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................35

Fast Evict Law Group.................................. Insert, 68

Bienek Roofing...............................................................6

Steven D. Silverstein, Law Office..........................20

Saber Geotechnical Construction Solutions....16

Wesierski & Zurek, LLC..............................................50

DECK COATINGS, MAGNESITE REPAIRS,

BATHROOM RENOVATIONS

Ferguson.........................................................................71 South Coast Construction & Repair....................54 BATHTUB REFINISHING

Bath Crafters..................................................................33 NU-SHINE Construction Svcs. Inc........................14 BBQ & GRILL SERVICES

ProActive Realty Investments Inc........................14

Coast Plumbing, Heating & Air, Inc.....................63

REAL ESTATE INVESTMENTS

JM Air Conditioning & Heating..............................9

Hom Sotheby’s International Realty —

INSURANCE

The Stanfield Group...................................................44

Farmers Insurance —

ProActive Realty Investments Inc........................14

Theresa Simes Agency.............................................45

South Coast Real Estate & Property Mgmt......65

ISU — Olson Duncan Agency..............................59

Vanguard Investment Properties.........................52

Buffalo Maintenance, Inc.........................................22

PHD Insurance Brokers, Inc.............................33, 48

W. R. Gorman................................................................31

Rash Yambo Decking & Stairs...............................61

Sarah Atkinson Agency — State Farm.............18

ROOFING

DECKING

KITCHEN RENOVATIONS

Bienek Roofing...............................................................6

All Proof Decks.............................................................24

Ferguson.........................................................................71

Dale’s Roofing...............................................................64

South Coast Construction & Repair....................54

Home Depot PRO.......................................................21

LEAK DETECTION

McCarthy Roofing.......................................................51

California Rooter & Plumbing................................29

McCormack Roofing..................................................53

Coast Plumbing, Heating & Air, Inc.....................63

Royal Roofing................................................................13

WATERPROOFING

Brent Collins Construction......................................30

DOORS, WINDOWS

Republic Windows & Doors...................................67

AEI Corporation...........................................................27

DRAINS

BLINDS

Aarow Drain & Plumbing........................................72

SECURITY SERVICES

California Rooter & Plumbing................................29

LENDING

Apex Window Decor.................................................30

Bona Fide Mortgage..................................................60

Alertt Access Gate Controls....................................34

BOILER SYSTEMS

Coast Plumbing, Heating & Air, Inc.....................63

Chase/Alec Speltz.........................................................2

TAX & FINANCIAL PLANNING

Debinaire Co.................................................................24

DRAPERIES/BLINDS/WINDOW COVERINGS

PB Financial Group Corporation...........................11

Diversified Investment Strategies........................69

CABINETS/REFINISHING

Brent Collins Construction......................................30 Builders Surplus...........................................................10 South Coast Construction & Repair....................54 CARPENTRY

Apex Window Decor.................................................30

LIGHTING

WATER HEATERS

R&B Wholesale Distributors, Inc. .......Back Cover

Lighthouse Electric....................................................16

California Rooter & Plumbing................................29

DRYWALL

Brent Collins Construction......................................30 Vidrio Enterprises........................................................72 ELECTRICAL

MAIL BOXES

Coast Plumbing, Heating & Air, Inc.....................63

ORCO Apartment Suppy.........................................39

Debinaire Co.................................................................24

R&B Wholesale Distributors, Inc. .......Back Cover

Ferguson.........................................................................71

MAINTENANCE, REPAIRS, PRODUCTS

Home Depot PRO.......................................................21

Brent Collins Construction......................................30

ORCO Apartment Suppy.........................................39

Brent Collins Construction......................................30

Buffalo Maintenance, Inc.........................................22

Buffalo Maintenance, Inc.........................................22

WINDOWS

Buffalo Maintenance, Inc.........................................22

Lighthouse Electric....................................................16

Builders Surplus...........................................................10

Home Depot PRO.......................................................21

Vidrio Enterprises........................................................72

Vidrio Enterprises........................................................72

R&B Wholesale Distributors, Inc. .......Back Cover

Republic Windows & Doors...................................67

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September 2016

Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

September 2016

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71

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

ADVERTISERS’ INDEX

Alphabetical

See page 70 for category listings

Aarow Drain & Plumbing...........................................72

Home Depot PRO..........................................................21

ACE Commerical Laundry Equipment, Inc.........66

ISU — Olson Duncan Agency.................................59

AEI Corporation..............................................................27

JLE Property Management Inc..................................8

AAROW

Alertt Access Gate Controls.......................................34

JM Air Conditioning & Heating.................................9

All Proof Decks................................................................24

Lee Walker Appraisals..................................................28

DRAIN & PLUMBING

American Appliance Rentals....................................45

Lighthouse Electric.......................................................16

24 HR.EMERGENCY SERVICE

American Environmental Specialists.....................18

Lin-Ed’s Appliance Service & Repair......................47

AMS Paving.......................................................................57

Lloyd Pest Control.........................................................15

Apex Window Decor....................................................30

McCarthy Roofing..........................................................51

Argos Home Systems...................................................20

McCormack Roofing.....................................................53

Bath Crafters.....................................................................33

National Service..............................................................50

Bienek Roofing..................................................................6

NU-SHINE Construction Svcs. Inc...........................14

Block & Associates.........................Inside Back Cover

ORCO Apartment Suppy............................................39

Bona Fide Mortgage.....................................................60

Out of the Gutter ..........................................................49

Brennan Law Firm..........................................................35

Paveway...............................................................................9

Brent Collins Construction.........................................30

PB Financial Group Corporation..............................11

Buffalo Maintenance, Inc............................................22

PHD Insurance Brokers, Inc................................33, 48

Builders Surplus..............................................................10

ProActive Realty Investments Inc...........................14

C & C Paving Company, Inc.......................................48

Rash Yambo Decking & Stairs..................................61

California Rooter & Plumbing...................................29

R&B Wholesale Distributors, Inc. ..........Back Cover

Carpet Crafts....................................................................19

Republic Windows & Doors......................................67

Carpet World......................................................................7

Roberts Management & Investments..................62

Chase/Alec Speltz............................................................2

Royal Roofing...................................................................13

Coast Plumbing, Heating & Air, Inc........................63

Saber Geotechnical Construction Solutions......16

Iron Fencing, Security Bars, Window Bars, & Motorized Gates & General Welding.

From Prison Bars to the Pearly Gates of Heaven, we’ll build it!

Coinmach/CSC Service Works..................................55

Safe Harbor Exhange, Inc...........................................58

Dale’s Roofing..................................................................64

Sarah Atkinson Agency — State Farm................18

Debinaire Co....................................................................24

Sondance Painting........................................................67

Diversified Investment Strategies...........................69

South Coast Construction & Repair.......................54

Electrical services, Electric Charging Stations, Solar Panel Installations.

From Wind Mills to Power Mills, we’ll create the Juice!

Duringer Law Group, PLC..........Inside Front Cover

South Coast Real Estate & Property Mgmt.........65

Ecova Multifamily Home Tune-Up Program......12

Steven D. Silverstein, Law Office.............................20

Farmers Insurance —

Stewart Tours...................................................................43

Theresa Simes Agency................................................45

Vidrio Enterprises...........................................................72

FastEvict.com Law Group............................ Insert, 68

Vanguard Investment Properties............................52

Ferguson............................................................................71

W. R. Gorman...................................................................31

Hom Sotheby’s International Realty —

WASH Multifamily Laundry Systems.......................7

The Stanfield Group......................................................44

Wesierski & Zurek, LLC.................................................50

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Vidrio Enterprises A Paint & General Contracting Firm Painting

Re-paint, High Performance Coatings and Wall Covering.

No Job Too Small and No Job to Big!

General Contracting

Room & Bath Additions, Wood Fencing, Door & Window Installation, Roofing.

From the Bird House to the Dream House, we’ll build it!

Fencing and Ornamental Metal

Electrical

Credit Cards Ok / Financing Available / Prevailing Wage Ok

Vidrio Enterprises Direct: (510) 453-8052 Email: Jvidrio@msn.com www.vidrioenterprises.com CSLB: C-33 & B: 804452

72

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September 2016

Tenant Eviction Unlawful Detainer

125

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

September 2016

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