August 2019 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

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VOL. LIX

• August 2019

Is the Hammer Falling on California’s Rental-Housing Industry?

See Page 8

In this issue Marie Kaplan Appointed to AAOC Board of Directors.......................... 36 Craig Kirkpatrick Reappointed to AAOC Board of Directors.................. 38 Renters Now Have More Options to Go Solar...................................... 42 Maximizing Your Real Estate Return: Cash Flow or Leverage?............. 46

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Apartment News The Resources You Want — The Representation You Need — Since 1961

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VOL. LIX

•

August 2019

Contents AAOC Education & Events

Departments

5 Certified Rental Housing Provider Education Program

4 President’s Message — Be Prepared for the Unexpected

30 Fair Housing Seminar 32 Angels Game & Tailgate 35 September General Membership Meeting 37 AAOC 2020 Multifamily Forecast 40 INSPIRE Property Management Luncheon 43 Summer Cruise

Features

6 Executive Director’s Message — Reflections on the NAA Apartmentalize Conference 8 Sacramento Report — Rent Control Across the Country 14 Orange County Legislative Watch — The Importance of Having Pro-Private Property Rights Elected Officials in Orange County 16 Legal Corner 20 Dear Maintenance Men

22 INSPIRE Property Management Luncheon Recap: Create Your Blueprint for Success!

48 The Benefits of AAOC Membership

36 Marie Kaplan Appointed to AAOC Board of Directors

49 Welcome New Members

38 Craig Kirkpatrick Reappointed to AAOC Board of Directors

50 PSC Corner — ResMan / Smalley & Company 51 Product & Service Council’s Service Provider Directory

42 Renters Now Have More Options to Go Solar

55 Product & Service Council’s Contact Index

By Julia Roether

46 Maximizing Your Real Estate Return: Cash Flow or Leverage? By Timothy Gorman

68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — It used to be a two-day fling!

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2019 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

August 2019

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CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President John Tomlinson First Vice President Alan Dauger n Second Vice President Rick Roshan n Vice President Legislative Council Nicholas Dunlap n Treasurer Nick Lieberman n Secretary Frank Alvarez n Sergeant at Arms Stephen C. Duringer, Esq. n Immediate Past President Nicholas Dunlap n n

Directors n n n n

Julia Araiza Vicki Binford Randy Combs Laurel Dial

n n n

Marie Kaplan Craig Kirkpatrick Nathan Poth

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

AUGUST 7 - Apartment Maintenance & Repair Series — Week 4 Wednesday, 9:00 am–1:00 pm, Buffalo Maintenance Office 13 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 20 - Fair Housing Seminar Tuesday, 9:00 am–12:00 pm, AAOC Offices, See Page 30 22 - Summer Cruise Thursday, 6:30–9:00 pm, Electra Cruises, See Page 43

SEPTEMBER 2 - Labor Day Monday, Office Closed 5 - Certified Rental Housing Provider — Week 1 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5 10 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 12 - Certified Rental Housing Provider — Week 2 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5 17 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge, See Page 35 19 - Certified Rental Housing Provider — Week 3 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5 19 - Multifamily Mingle Thursday, 5:00–7:30 pm, Aqua Lounge, Fashion Island Hotel, See Page 20 26 - Certified Rental Housing Provider — Week 4 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5 28 - Angel Night & Tailgate Saturday, 3:00 pm, Angel Stadium of Anaheim, See Page 32

OCTOBER 3 - Certified Rental Housing Provider — Week 5 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5 8 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 10 - Certified Rental Housing Provider — Week 6 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5 15 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge 17 - Certified Rental Housing Provider — Week 7 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5 23 - INSPIRE Property Management Luncheon Wednesday, 11:30 am–1:30 pm, Great Wolf Lodge 24 - Certified Rental Housing Provider — Week 8 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5 30 - Multifamily Housing Forecasting Event Wednesday, 8:30–11:00 am, The Pacific Club, See Page 37 31 - Certified Rental Housing Provider — Week 9 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 5

August 2019

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PRESIDENT’S MESSAGE B y J ohn T omlinson

Be Prepared for the Unexpected

O

n July 4, a 6.4 magnitude earthquake centered in the Searles Valley jolted Southern California. The quake was a foreshock of a quake that would hit the following evening, measuring 7.1 on the Richter Scale, the epicenter of which was near the town of Ridgecrest. The July 5 quake was felt as far north as the San Francisco Bay area and as far south as Baja California. We should all be thankful that no fatalities occurred as a result of these two large quakes.

These significant earthquakes underscore the importance of management teams being knowledgeable about their buildings and how to operate essential systems in times of confusion and emergency. Most notably, our managers should know how to turn off gas and water mains, as these utilities will most likely be compromised during substantial seismic events. Owners and staff should also be trained on how to open rolling access gates so residents

and emergency first responders can access your property. Above all, we must be able to remain calm and thoughtful, as many residents will likely be distressed and confused.

Interestingly, early reports indicate that structures in the Ridgecrest area, built after the 6.7 Northridge earthquake of 1994, suffered little or no damage.

Several months ago, my company began the process of seismically retrofitting a 198-unit complex in North Orange County. This complex was built in the 1980s and has tuck-under parking, also known as “soft-story construction.” Earthquake insurance for this type of construction is remarkably expensive and has extremely high deductibles. Preliminary analysis suggested to me that the seismic retrofits are not only affordable, but also provide the long-term benefits of an improved and safer structure. I will provide you with more information about this particular retrofit in future articles.

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August 2019

In summary, natural disasters, including earthquakes such as these, provide a reminder that we all need to be prepared for events that may occur unpredictably, with little or no warning, in regard to location or intensity. Current earthquake early warning systems such as ShakeAlert are in their infancy but may be able to provide a few additional moments of warning. Even in light of such systems, the best thing you can do is to be prepared by having enough food, water, and medication, stored securely but accessibly, to survive for three days. It is highly recommended that you have an out-of-state contact where family members can check in, seeing as phone service and utilities will likely be disrupted over a wide area. A radio is also highly recommended in case internet access and smart-phones are offline. Keep in mind that Trona, a small community near the epicenter, is still without water service as of the writing of this article. Fresh batteries, first aid kits, and functional flashlights are other essentials. Personally, I also try to keep my gas tank half full, as you could have trouble finding a working gas pump.

As the Boy Scout motto firmly reminds us, “Be Prepared!”

Certified Rental Housing Provider Education Program Expand Your World of Knowledge!

— Fall 2019 Program — Each Thursday, September 5–November 14 Time: 8:30 am–12:30 pm This 11-week comprehensive training course is beneficial to anyone in the rental-housing industry! Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Schedule of Classes

REGISTER TODAY!!

• Residential Property Management • Property Marketing Analysis & Strategies • Property Maintenance • Leasing Techniques & Renting to Qualified Residents • Legal Issues Affecting Landlords & Tenants • Human Resources • Fair Housing & Government Standards • Employee Development • Financial Management & Budgeting • Liability, Emergency & Crime Management • Insuring & Protecting Your Community

All Classes held at the AAOC Office: 525 Cabrillo Park Drive, Suite 125, Santa Ana, 92701 Members: $595 Non-Members: $695 Payment must be paid in full by event date.

Cancellations require 72-hour notice.

To REGISTER — Go online: www.AAOC.com or Call: (714) 245-9500 As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

August 2019

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EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Reflections on the NAA Apartmentalize Conference

I

recently had the opportunity to attend my first National Apartment Association (NAA) Apartmentalize conference, along with my fellow AAOC team members Bill Christiansen, Debbie DiBernardo, and Sandy Gimpelson. We were among the over 10,000 multifamily industry professionals from around the country who converged at the Denver Convention Center for three full days of educational workshops and training sessions, leadership development seminars, networking and brainstorming opportunities, and dynamic keynote speakers who inspired, motivated, and entertained.

Of course, there was also the truly firstclass trade show that featured hundreds of exhibitors promoting a wide-range of products and services.

Walking the expansive exhibition hall was physically exhausting but emotionally exhilarating, as I saw example after example of the technological innovation that is happening in the multi-family industry. The industry is being transformed by a plethora of new

devices, apps, equipment and services that are helping to make the jobs of multifamily property owners and operators easier and more efficient. In addition, these technological advancements are providing opportunities for competitive advantages in the rental market, as properties can be modernized and made even more appealing and marketable to today’s technology-driven prospective residents. What’s more, this technology is becoming more accessible to property owners and operators of all sizes, meaning our entire industry stands to benefit as we see greater adaptation.

Equally as impressive as the trade show were the educational and networking opportunities afforded to the conference attendees. More than 80 workshops and seminars were presented over the three days, with there being literally something of professional relevance and value for everyone. Each day offered informative sessions with panel experts addressing a range of topics, including marketing, leasing, maintenance and operations, human resources,

executive management, career development, research, technology and data, industry trends, legal and legislative issues, affordable housing and more.

Another notable educational and networking opportunity was the ability for attendees to schedule “brain dates” as a means for industry colleagues to meet each other, share ideas and information, troubleshoot problems and challenges, or provide mentoring or career guidance.

The NAA Apartmentalize Conference was an outstanding experience and opportunity for your AAOC staff to acquire and share information and ideas, connect and reconnect with industry colleagues, as well as identify additional resources that will help them continue working effectively and purposefully in the advancement of the association and the member services and programs that AAOC provides. If ever you have an opportunity to attend a future Apartmentalize conference, I would highly recommend it as an investment in your personal and professional growth.

AAOC team members (left to right) David Cordero, Debbie DiBernardo, board member Marie Kaplan, and Bill Christiansen at NAA’s Thursday Night Party at The AAOC Team cools off at the Zillow ice sculpture at NAA Apartmentalize! the Denver Performing Arts Complex.

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August 2019

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SACRAMENTO REPORT B y R on K ingston

Rent Control Across the Country A Point in Time Assessment of State’s Rent Control Laws and How It Might Impact California

E

very day a new article seems to be published detailing the extreme challenges for Californians in this current housing climate. Stories of rent being increased tenfold are becoming the traditional narrative, even though rental owners know these stories are the exception to the rule.

Unfortunately, as we always say, narratives matter and tenant advocacy groups have done a tremendous job inciting their base and organizing support. The result has been over 200 bills introduced by California legislators, but other states are also dealing with these issues, and California legislators are watching closely.1 Why? Because states model states. Legislators will feel emboldened as other state legislatures continue to make substantial reformations to their own housing policies.

With a few months left in the first year of this legislative session, amendments are being discussed daily and the efforts of other states illuminates what is coming next for Californians. To truly understand, we should look at how New York and Oregon are tackling the issues in their respective states.

A City in Chaos

In 1974, facing a housing crisis, the New York state legislature implemented an emergency housing rent control law 1 Brinklow, Adam. “Why Can’t California Pass More Housing Legislation?” June 25, 2019.

Accessed July 12, 2019. https://sf.curbed.com/ 2019/6/25/18677757/housing-crisis-californiabills-legislatation-may-massacre-wiener.

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that continues to be in effect to this day.2 Amended a few times over the years, the law was set to expire this year.

Obviously, the law was never going to actually sunset. Anything that starts as an emergency and lasts over four decades is just pretending to be temporary, and no one is fooled. So, when the time came to renew the provisions, housing advocates utilized the opportunity to make the provisions far more punitive on rental owners. Legitimate exemptions relating to vacancy decontrol were completely removed, and the ability for rental owners to raise rent has become near impossible.3 The new provisions are comprehensive; and at a minimum, substantially limit the ability to raise rents beyond 7.5% while removing any income requirements.

They are also punitive, turning illegal evictions into misdemeanors punishable by up to $10,000 per violation.4 The “Housing Stability and Tenant Protection Act of 2019” makes the 1974 policy permanent while also substan2 Otterman, Sharon, and Matthew Haag.

“Rent Regulations in New York: How They’ll Affect Tenants and Landlords.” New York Times, June 12, 2019. June 12, 2019.

Accessed July 12, 2019. https://www.nytimes. com/2019/06/12/nyregion/rent-regulationlaws-new-york.html.

3 A8281, 2017-2018 Session. New York State Legislature, June 6, 2017. Accessed on July 12, 2019. https://www.nysenate.gov/legislation/bills/2017/a8281 (2019) (enacted).

4 Paybarah, Avi. “6 Ways New Rent Laws Will Affect New Yorkers.” New York Times, June 17, 2019. June 17, 2019. Accessed July 12, 2019. https://www.nytimes.com/2019/06/17/nyregion/ newyorktoday/nyc-news-rent-laws-ny.html.

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August 2019

tially limiting the ability for a rental owner to ever raise the rent. New York will no longer permit a rent increase above 7.5% or average of last five years, whichever is lower.5 This number does not include allowances for inflation and increases could be below 7.5% if the rental board has only been allowing 2% increases every year (common in New York). Furthermore, the bill limits local rent control boards from approving any vacancy bonuses or maintenance pass-throughs that not are not in compliance with the state’s requirements. Those pass-through requirements only allow a 2% rent increase for all major capital improvements, and it expires after set amount of time.6 The new law will eliminate vacancy decontrol and severely limit personal use exceptions. For example, one of the more egregious provisions is removing the vacancy decontrol exception for high-earners (consecutive years earning over 200K).7 Previously, rent caps could be removed for tenants making 200K or more for consecutive years, in order to prevent wealthy tenants from abusing the affordable housing provisions. Now, high-earning tenants can abuse the system to the detriment of property owners and low- and middle5 A8281, supra, 2017-2018 Session.

6 Paybarah, supra.

7 Plitt, Amy. “Major Rent Law Reform Strengthening Tenant Protections Moves Forward in Albany.” New York Curbed.

June 12, 2019. Accessed July 12, 2019. https://ny.curbed.com/2019/6/12/18661872/ nyc-rent-stabilization-reform-legislationuniversal-rent-control.

class tenants.8 As groups like the Stanford Business School have suggested that rent control can lead to gentrification, it will be interesting to see how many advocates respond to high-earning tenants getting another opportunity to consolidate their wealth.9 The bill also removes vacancy decontrol provisions that allowed owners an automatic 20% rental increase bonus when the tenant moves out.

Regarding personal use exceptions, it is common in California to allow a rental owner to evict a tenant so the owner or a family member can occupy the property. In New York, the law will require property owners to show the unit will become the owner’s primary residence and also requires the owner to demonstrate a “compelling and necessary 8 A8281, supra, at 2.

9 Andrews, Edmund. “Rent Control’s Winners and Losers.” Stanford Graduate School of Business. February 2, 2018. Accessed July 12, 2019. https://www.gsb.stanford.edu/insights/ rent-controls-winners-losers.

reason.”10 It is unknown how one would define property rights when owning appears to be no longer relevant.

The new provisions also create a plethora of ways for tenants to stall or delay being evicted. Before an eviction occurs, the owner is mandated to provide a 14-day notice demanding the rent (on top of additional notices already required to be provided to the tenant). Once the eviction proceeding begins, the judge may provide the tenant with a one-year stay on eviction if the tenant cannot find similar rent in the same area or would face hardships.

How a low-income tenant is to find affordable housing when tenants making over $200,000 a year have equal access is unknown, and New York state legislative staff did not address this point during their analysis of the bill.11 10 A8281, supra, 2017-2018 Session.

11 A8281, 2017-2018 Session. New York State Legislature, Legislative Memorandum. June 6, 2017. Accessed on July 12, 2019. https:// www.nysenate.gov/legislation/bills/2017/ a8281 (2019) (enacted).

August 2019

The judge’s discretion has received ample news coverage, as many in and out of New York are concerned about how this will be implemented.12 Aside from the judicial empowerment, the tenant is permitted an automatic 14-day adjournment of the eviction to help them find a new home. The tenant can also cure all of this by paying the undue amount on the day of the hearing; forcing rental owners to pay legal fees for what amounts to a delay in paying rent.

Finally, the eviction warrant must also come with a 14-day notice (even though the court proceedings and all evictions effort prior would have appeared to create ample notice to the tenants).

12 Goldman, Henry. “NYC Tenants Get a RentLaw Blessing That Landlords See as Curse.”

Bloomberg Business. June 12, 2019. Accessed July 12, 2019. https://www.bloomberg.com/ news/articles/2019-06-12/nyc-tenants-get-arent-law-blessing-that-landlords-see-as-curse.

Sacramento — continued on page 10

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Sacramento — continued from 9 The Band-Aid State

Last year, Oregon passed a first-innation rent control law that applied across the state. Part of that law prohibited rental unit increases of 10.3% plus CPI. For context, in California, legislators are considering 7.5% + CPI with a hard cap at 10% (See AB 1482).13 In other words, California is proposing an even more stringent cap than Oregon.

Unfortunately, Oregon is already beginning to feel the squeeze. A report by a local news group in Oregon noted that owners are only allowed to raise rent once a year, preventing them from a phased-in approach that would benefit the tenants.14 Instead of addressing the need for less regulations, the state decided to add another band aid to the problem. Specifically, “…overhauling local zoning codes to allow for the production of less expensive housing options like duplexes, triplexes and townhomes. The measure lifts local bans on these denser housing options, paving the way for possible future

13 AB 1482, 2019-2020 Session. California State Legislature, June 28, 2019. Accessed on July 12, 2019. https://leginfo.legislature. ca.gov/faces/billTextClient.xhtml?bill_ id=201920200AB1482 (2019) (enacted).

14 Stephanie, Rothman. “Rising Costs Felt by Renters in Oregon in Wake of Rent Control Bill.” KVAL Eugene Oregon. June 28, 2019.

Accessed July 12, 2019. https://kval.com/ news/local/rising-costs-felt-by-renters-inoregon-following-passed-rent-control-bill.

development.”15 The bill will be law, as the Governor has been supportive of affordable housing and faces pressure from groups that helped her get elected.

Known as House Bill (HB) 2001, the legislation eliminates single-family zoning in large Oregon cities.16 As some have noted, “the bulk of the provisions wouldn’t take effect until 2020, with the extra time intended to allow city planners to revise their zoning code.”17 HB 2001 would require cities with 25,000 or more residents to permit the development of all middle housing types and adds townhomes to the definition of middle housing.

Previously, townhomes were excluded from Oregon’s definition due to the difference in how property for townhomes are shared. The state takes a more nuanced approach for smaller cities.

Specifically, cities with 10,000 or less are still provided the authority to deny permits for duplexes and above. This 15 “Oregon Senate Finishes Whirlwind Votes After Republicans Stall Session.” CBS News.

July 1, 2019. Accessed July 12, 2019. https:// www.cbsnews.com/news/oregon-senatestalled-again-after-democrats-try-to-banrepublican-who-threatened-police/.

16 Njus, Elliot. “Bill to Eliminate Single-Family Zoning in Oregon Neighborhoods Passes Final Legislative Hurdle.” Oregon Live. June 30, 2019. Accessed July 12, 2019. https:// www.oregonlive.com/politics/2019/06/billto-eliminate-single-family-zoning-in-oregonneighborhoods-passes-final-legislative-hurdle. html.

17 HB 2001, 2019-2020 Session. Oregon State Legislature, July 3, 2019. Accessed on July 12, 2019. https://olis.leg.state.or.us/liz/2019R1/ Downloads/MeasureDocument/HB2001/ Enrolled (2019) (enacted).

may seem like a minimal change, but this would be akin to California telling the city of Long Beach they could no longer deny requests for multi-family units, regardless of the specific justifications for said denial. While all cities in Oregon currently permit these types of homes, the underlying implication is that local governments are no longer about to create single-family zoned areas.18 The increase in production could be good for the housing stock, but the market value of single-family homes in these impacted areas are likely to drop significantly.

The response by local governments has been mixed, with most not pleased with the new ordinance laws. Lisa Batey, a Milwaukie city councilmember, noted, “The state can’t know what your local infrastructure issues are…One city might have parking and infrastructure issues and one might not. Those things are not solved in the two year time line they give you to implement this law.”19 Other local government officials have expressed appreciation for the allowance and cap of low rise dwellings to no more than four units.20 The mix in responses validates Ms. Batey’s assessment that housing is a regional issue and a one-size fits all is nonsensical.

18 Id. 19 Hawkins, Samantha. “Advocates, Lawmakers Push Affordable Housing Bills as Oregon Legislature Nears End.” Statesman Journal.

June 12, 2019. Accessed July 12, 2019. https://www.statesmanjournal.com/story/ news/2019/06/12/advocates-lawmakerspush-affordable-housing-bills-oregon-legislature-ending/1431359001/.

20 HB 2001, supra.

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Snapshots in the Moment

In a state lauded for being too liberal, California is at least taking a more measured approach to the process. As noted above, 200 housing bills were introduced this cycle yet many have already been shelved or removed from discussion.21 Even bills that appeared to have the votes to make it to the governor, such as Senate Bill 50 (Senator Weiner), have been turned into twoyears bills to allow for more discussion.

SB 50 would have taken some of the local planning authority from cities and counties, in an effort to increase multi-family housing development.

The bill raised too many concerns from both sides; environmentalists were concerned about the streamlining of CEQA requirements and developers realized a 10-story home in a previously single family zone would destroy

21 Brinklow, supra.

the market value for property owners.22 The end result of the bill stalling in the Senate Appropriations Committee is that the remaining bills (about two dozen), no matter how controversial, are being seen as the only chance for resolution.

The likely outcome for California is about a dozen bills that take incremental steps and maybe one or two very comprehensive bills. AB 1482 by Assemblymember David Chiu is one of the bills most likely to cross the finish line, given the amount of work that has gone into the bill’s components.

Legislators who voted in support of the hard rental increase of cap of 10% felt the bill was preventing gouging, noting that average rental increases are typically 2–5%. Even without the allowance 22 Senate Bill 50, 2019-2020 Session. California State Legislature, Senate Governance and Finance Committee Analysis. April 22, 2019.

Accessed on July 12, 2019. https://leginfo. legislature.ca.gov/faces/billAnalysisClient. xhtml?bill_id=201920200SB50 (2019) (enacted).

of capital improvements or owner protections on problematic tenants, legislators felt the bill was a reasonable compromise to the solution; had the bill not been amended in the Senate, it likely would be law by the end of August. The problem for housing advocates is that they may have bit off more than they can chew; recent amendments now include just cause protections and relocation assistance for qualified tenants (basically the language of AB 1481).23 assembly members supported AB 1482 but never voted on AB 1481, a classic implication that the just cause bill would have died on the Assembly Floor. By Chiu taking a failed bill and putting it into his housing vehicle, some Assembly members will take it as a slap in the face. Whether that aggressive approach will cost housing advocates their “reasonable” package remains to be seen.

23 AB 1482, supra.

Sacramento — continued on page 12

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Sacramento — continued from 11 Rental property owners must also be prepared for another ballot initiative by the AIDS Healthcare Foundation (AHF). To wit, in the most recent Senate Judiciary Committee hearing on AB 1482, AHF took an OPPOSE UNLESS AMENDED position because the bill did not provide strong enough protections.24 This stance is likely to provide the author with the leverage to claim sufficient compromises has been made, but it also might be a signal that the California Rent Control Initiative (#19-0001) will be heavily funded leading up to its 2020 vote. That initiative will specifically amend state law to allow local governments to establish rent control on residential properties 24 AB 1482, 2019-2020 Session. California State Legislature, Senate Judiciary Committee Analysis. July 7, 2019. Accessed on July 12, 2019. https://leginfo.legislature. ca.gov/faces/billAnalysisClient.xhtml?bill_ id=201920200SB50 (2019) (enacted).

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over 15 years old; thus, mitigating the protections inherent in CostaHawkins.25 Furthermore, it allows rent increases on rent-controlled properties of up to 15% over three years from previous tenant’s rent above any increase allowed by local ordinance. In other words, vacancy decontrol would be eliminated. The initiative is likely not to pass, given how badly previous iterations have been defeated; however, the threat of this as a ballot measure can be leveraged to amend AB 1482 down to 5% rent increase caps or to ensure the governor signs AB 1482 and other bills related to affordable housing.

Reading the Tea Leaves

The old adage, “When people are free to do as they please, they usually imitate each other,” is especially true for the crafting of legislation. A typical housing bill can take months, if not years, for the elements to be debated and vetted; justifying why many state legislatures choose to copy language from another state. Reinventing the wheel makes no sense when other states have already researched the issue and helped identify the political challenges the bill is likely to face during the process. Which is why the outcomes in New York and Oregon are instructive to those watching California.

25 Ballotpedia.org. (201). California Proposition 19-001, California Rent Control Initiative (2019) - Ballotpedia. [online] Available at: https://ballotpedia.org/California_Rent_ Control_Initiative_(2020) [Accessed 12 July 2019].

Media is no longer central to one’s state and knowing that national sentiment is in favor of a certain housing solution weighs heavily on California legislators. New York’s law is infinitely more restrictive than California’s proposed solutions, but that merely means California legislators will feel emboldened to push their compromise. For many advocates and stakeholders, the thought is, “if New York can abolish vacancy decontrol completely, then surely California can place a statewide rent cap on all multi-family properties.”

This is likely why Assemblymember Chiu chose to add the language from AB 1481; believing that this bill compared to the solution approved by other states is still a shot across the bow and not the direct attack on rental owners. He may be right, but it will be up to rental owners to demonstrate why the housing situation in California is unique to this state. Based on the efforts of the governor, it’s a hill that rental owners may need to be prepared to die on.

Copyright© 2019 CalStrategic Copyright© 2019 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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ORANGE COUNTY LEGISLATIVE WATCH

The Importance of Having Pro-Private Property Rights Elected Officials in Orange County

T

he AAOC Legislative Committee and the AAOC Political Action Committee (PAC) have been active this year, engaging directly with our local elected officials and preparing for the 2020 election cycle.

In this current political climate, we see housing-related public policy issues like rent control, rent freezes, just cause evictions, just cause car-towing, relocation fees, and others being brought up with increasing frequency at the municipal and county levels. The people who we elect to our 34 city councils and five county supervisorial districts are the one making decisions that directly impact our industry. It is critically important that strong, pro-private property rights candidates are elected to office in Orange County.

A recent example of the importance of having a pro-property rights majority city council is in the city of Anaheim, which recently broke the record for its longest city council meeting — 3 a.m. adjournment — because of an “emergency” rent control ordinance that was on the agenda. The proposal was placed on the agenda by Councilmember Jose Moreno, who recruited 100 “protestors” to show up at the meeting with preprinted signs and pre-arranged scripts for public comment. The proposal was ultimately defeated on a 5–2 majority vote, led by pro-property rights Anaheim Mayor Harry Sidhu.

Our Orange County cities are in direct contrast to many neighboring Los

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Angeles County cities, where private property rights are under constant attack by their elected officials. A few weeks ago, the Santa Monica City Council decided rent increases would be limited to 2% this year, with a maximum monthly increase of $44. In June, Culver City’s council voted 4–1 to move ahead with implementing a temporary rent freeze and consideration of permanent caps on rent hikes. The City of Inglewood recently voted for a rent control measure that caps rents at 5% per year, while the Los Angeles County Board of Supervisors voted earlier this year to cap rents at 3% per year in unincorporated areas, for pre-1995 buildings.

Our political system is a representative democracy. We elect our officials to make policy decisions and enact laws on our behalf, and we must continue to support local, pro-private property rights candidates.

The famous economist Adam Smith said, “The first and chief design of every system of government is to maintain justice: to prevent the members of society from encroaching on one another’s property or seizing what is not their own. The design here is to give each one the secure and peaceable possession of his own property.”

It is imperative to involve our AAOC Members in AAOC’s efforts to support and help elect local, pro-private property rights candidates to office.

The 2020 election cycle is going to be critically important to the multi-family housing industry and fundraising is

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August 2019

B y B ill C hristiansen , V ice P resident of G overnment A ffairs

going to be key to our efforts at the local and state levels. We plan to have several AAOC PAC fundraisers, so that our members can support candidates who support our industry’s issues.

However, you don’t need to wait for a future fundraiser to start contributing to the AAOC PAC. You can also contribute online at www.aaoc.com.

The legislative process is the give and take of different interests and the search for a compromise that is acceptable to the majority. The AAOC PAC will continue to be active and support pro-private property rights candidates in Orange County, to ensure the multifamily housing industry is well represented in the legislative process. If you have questions about AAOC’s legislative efforts or wish to discuss getting involved or contributing to the PAC, please contact me at billc@aaoc.com or (714) 245-9500.

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Questions & Answers Seems the more I read, the more uneasy I am becoming about the future of our industry. With the prospect of rent controls, eviction controls and all the other things headed our way, what should I be doing to prepare?

You have every reason to be concerned and are wise to prepare. Our industry, as well as our livelihood, is under attack from all sides. At the federal level, policies implemented by unelected bureau-

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Apartment News

crats at the DOJ and HUD a few years back are severely hindering our ability to properly screen applicants. The limitations on the use of criminal background reports, coupled with the changes in the reporting of adverse credit information limits the information available and the tools that housing providers have historically used to effectively screen prospective residents. At both the state and local levels, there is a very real possibility that rent restrictions may be in place in the very near future for the entire state. Although the rent caps being discussed in the halls of Sacramento may seem manageable today, there is nothing to prevent the cpi plus seven per cent proposal (as of this writing) to be changed to cpi plus five, or three, or two …For those housing providers that are already subject to some form of rent control, they are mildly comforted by the wisdom of vacancy decontrol that has been in place since Costa Hawkins was enacted in 1995. Vacancy decontrol, the ability to

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August 2019

reset those rent controlled units’ rents to market upon a vacancy, functions as a pressure release valve, as limited as it is, that provides some relief to the outrageous limitations that full blown rent controls bring. The protections provided

by Costa Hawkins are in the cross hairs of many and are currently under assault.

Proposition 10, which our industry rallied to defeat last year by over a two to one margin, is already being brought back again for a repeat performance in 2020 as a similar albeit a slightly less onerous version, Prop 10 redux. As onerous as rent controls are, they pale in comparison to eviction controls, just cause eviction ordinances, rent boards, tenant unions, and the requirement to pay relocation benefits to residents who are asked to vacate. Relocation assistance can range from the equivalent of one month’s rent up to amounts in excess of $23,000. Hard to describe the requirement to pay relocation assistance as Legal Q&A — continued on page 18

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Legal Q&A — continued from 16 anything other than an involuntary redistribution of wealth from housing providers to tenants. The assault on housing providers continues with the provision of free legal counsel to tenants facing eviction. What should be a limited and efficient method of removing problematic residents has in many ways turned into a circus, with courtrooms functioning more like a Moroccan bazaar, where the demands from these represented tenants approach unconscionable levels, with the all too common jury demand, all the while encouraged by a judiciary seemingly unwilling or unable to effectively meet out justice as required. The continued assault on Prop 13, the imposition of split roll taxes, the relaxing of the standards and the lowering of the vote threshold to impose parcel taxes, will all adversely affect our bottom lines, and in many cases will adversely affect our property values.

Given the current legislative climate in Sacramento, a super majority in the hands of legislators that historically have not had our collective interests in mind, it is sure to be a rough road going forward, at least for the foreseeable future.

Now more than ever before, we must stand united as an industry, and remain united in our fight to preserve our rights as housing providers to continue to do what we do best. As housing providers, we have willingly invested our time and treasure in the provision of the housing stock, of providing the very real and the very necessary housing for the residents of California.

Government does not do what we do, there are countless examples of failed government housing projects across the country. We have taken risks over the years by investing and improving the housing stock under our care. Most housing providers are hard-working decent, responsible and caring individ-

uals who recognize the great responsibility that comes with being a housing provider and take pride in what we do.

The vast majority are committed to doing the right thing and manage their properties responsibly. As an industry we educate our own, we share our knowledge with the less experienced, we encourage education and training and foster responsible ownership.

So how do we prepare for this brave new world approaching? We do what we do best, we perfect our craft, we stay alert and informed about the new rules and regulations headed our way. The game of owning and managing real estate continues, however the rules they are a changing.’ Now more than ever before, thorough tenant screening is an absolute must. Understand that our tools are being limited, however they are still available. Use them. Know that prospect well before you agree to hand over the keys. Criminal, credit and eviction reports are no longer

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August 2019

optional, they are mandatory, they should be utilized in every prospective resident screening and decision process.

Be active in the management of your properties, recognize the early warning signs of aberrant behavior, maintain your properties as required, document and record evidence of tenant misbehavior, take pictures of damage caused, document lease violations, keep logs and notes of conversations and incidents with residents. Minimize the use of ‘text messages,’ rather use email or do it old school, actually draft and send letters. Text messages are often reactive, emotional, and not well thought out.

Email and letters provide you an opportunity to control the message, affirm your willingness to do as required, and document the tenant’s indiscretions and failure to perform as he or she is required. Maintain control of the communication process. Keep it professional, objective, never make it personal. Ensure that you are properly insured, a general liability policy, coupled with both a personal and a commercial umbrella are absolute must haves. Consider employment practices and fair housing defense coverage as well, as these are generally excluded from basic policies. Consult an experienced insurance broker for review of your existing policies and adjust as necessary. For those that hold multiple properties, as in all investment vehicles, diversity is key. Diversity in type of asset, location of the holdings, and balance.

Your investment portfolio should spread the risk inherent in any one particular investment vehicle to multiple asset classes. Now is not the time to be over leveraged, 50 to 60% loan to value can carry you through some rough times. Of course, carefully choose your

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advisors, ensure that their primary motivation is to do what is best for you.

Above all, don’t panic. Most of us have been through the ups and downs of the real estate cycle before. At the end of the day, this is still California, as much as we have to complain about, there is vastly more to be proud of and encouraged by.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a

specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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19

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

My tenants are complaining of too many false alarms from their smoke alarm. This often happens when they are cooking or there is a lot of steam present from a humid bathroom.

How far away should a smoke alarm be from both a kitchen and bathroom? Lisa

Dear Lisa:

The general consensus is that a smoke detector should be place about 20 feet from the kitchen and stove area and about 10 feet from a bathroom door that contains a shower or bath.

However, this all might change soon.

There is a new generation of smoke

alarms on the horizon that will detect smoke signatures and determine a cooking or steam event from a fire event or smoldering synthetic material fire. The UL Laboratories are currently testing this new generation smoke detector and have rules in place that, after 2020, they will only list and recommend the new “Smart” smoke detectors.

Hopefully that will be the end of standing on a chair and fanning your smoke detector to stop it from screaming.

Keep in mind, regardless of type of the detectors, they should be placed inside the bedrooms, in the hallway and in the living rooms. Both upstairs and downstairs; including a basement if you have one. Keep wall-mounted

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August 2019

smoke detectors about 12 inches below the ceiling. If you have pitched ceilings, keep the detectors within three feet of the peak, but not in the peak.

Dear Maintenance Men:

I have a main sewer line that is causing me a lot of trouble. The plumber is suggesting I have the pipe replaced using a “trenchless” pipe replacement method. Is this a good idea? Will it work? It’s not cheap, either! Ben

Dear Ben:

It really depends on the pipe and where it is on the property. Keep in mind that replacing a sewer line using the traditional method of digging it up and

trenching is not easy, and it may cause major disruption to your property’s landscape. Not to mention, if the pipe goes under driveways, walkways and other obstacles, it could make the job even more difficult. Trenchless pipe replacement is now a tried and true method of pipe replacement. It typically involves a thorough cleaning of your existing pipe, making sure there are no roots, breaks, or disruptions along the pipe. The trenchless system involves the use of a flexible liner, coated with resin, that is blown or pulled into the damaged pipe and inflated. The resin then hardens, creating a pipe within a pipe that is jointless and corrosion resistant.

From a cost point of view, trenching, the more traditional way of replacing the sewer pipe, may be less expensive.

However, from a headache point of view, the slightly higher cost of using the trenchless pipe replacement method is well worth the extra expense of not tearing up the landscaping.

If you need maintenance work or consultation for your building or project, please feel free to contact us.

We are available throughout Southern California.

For an appointment, please call Buffalo Maintenance, Inc. at 714 956-8371.

Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years. He is also a lecturer and educational instructor, Co-Chair of the Education Committee of the Apartment Association of Orange County, and Chair of the association’s Product and Service Counsel. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com. For more information, visit www.BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker. He is a Past President of the Apartment Association of Orange County and now serves on the board of directors as a Director Emeritus. He is also a past Chair of the association’s Education Committee. Jerry has been involved with apartments, as a professional, since 1988.

Dear Maintenance Men:

My property has dry wood termites.

Do you recommend doing a spot treatment or fumigation tenting? Mike

Dear Mike:

There are good arguments for both methods, depending on extent of the infestation. If the termites are isolated to one or two areas of the structure, with a high degree of certainty they have not spread, spot treatment is a great option. If the termites are found in many areas of the property, they may be in hidden areas where spot treatment is not effective. In that case, tent fumigation will be the only way to ensure the termites are eradicated. If you are in a real estate transaction, we would almost always go with fumigation, just for peace of mind.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please email your questions to: DearMaintenanceMen@gmail.com

August 2019

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21

INSPIRE Property Management Luncheon Recap: Create Your Blueprint for Success!

B

eing successful is not a given. It is hard work, but success can be achieved if you are willing to put in the effort, according to Apartment All Star Rommel Anacan, president of The Relationship Difference, who spoke at AAOC’s INSPIRE Property Management Luncheon on June 13, at

Great Wolf Lodge in Garden Grove.

The first step in being successful is to determine what resonates with you and then carve out the time to brainstorm with yourself, in writing, and determine how you can implement what you want to achieve. This necessitates focusing on your weaknesses —what is

holding you back — and realizing that true growth can occur by facing your fears head on. And, on the flip side, where are you strong? Anacan made an analogy of “knowing if your jeans fit” in relaying this process. He also talked INSPIRE Recap — continued on page 24

Rommel Anacan has walked national stages but always finds his way back home to the OC. Thank you, friend!

The FDC Management Company team eagerly waiting to hear from Rommel Anacan!

Rommel Anacan (center) pictured with Sherrie Routier & Toyia Evans of R.W. Selby & Company.

AAOC Board Member and Advanced Management Company Director of Property Operations, Vicki Binford, alongside the legendary Valerie Teeter!

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August 2019

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23

Dyana Owens of Brian Berg Insurance Services pictured with PSC Member and PSC Member & Sponsor, Diana Hughes of Guardian Roofs, with Angela Fuccillo luncheon emcee, Marie Kaplan of NEXT LEVEL Property Solutions. of A & M Properties.

The dynamic duo = Erinlynn Scott & Amy Fylling of Advanced Management Company.

INSPIRE Recap — continued from 22 about control and asking yourself what you need to let go of. What areas do you have control over? In the end, accept what you can’t control and simply let it go.

Anacan also stressed the impor-

tance of winning with people and how we are driven by the need for connection. We all want to be seen, heard, valued and cared for. We all want to avoid disconnection. Do you know the impact you make on other people? He relayed the example of people being in a

The Advanced Management Company team was front and center, to hear Rommel Anacan share his words of wisdom.

24

Apartment News

Laura Aliberti of NPM Staffing knows how to win members’ hearts — with Target gift cards! Koorosh Gidanian was the lucky winner!

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August 2019

car with you for eight hours. Would they enjoy the experience or want to escape? And overlapping on this, are the importance of our words. Are we building others up, or tearing them INSPIRE Recap — continued on page 26

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Jeanette Davis, AAOC Member of 45+ years, enjoyed the program and met new Product & Service Council members, too!

Darcey Dubois of Friendship Shelter was ready to get #INSPIRED.

This is the smile you give when you’ve just learned the 10 blueprints of success! Thank you, Angela & the Schroeder Management Company team, for joining us!

INSPIRE Recap — continued from 24

include a wise sage; the people you can be a sage to; someone who you are influencing; and on the flip side, someone who is influencing you.

In conclusion, Anacan emphasized living with intention and purpose. Set long-term, mid-term and short-term goals, under the premise of, “By this time, next year, I will…” He again reiterated the need to write out goals, as 42% of people who write out their

goals, are more likely to implement them. His parting words: “This is your year. Go for it!”

Join us for the final INSPIRE Property Management Luncheon of 2019, on Wednesday, October 23, as AAOC welcomes Valerie Sargent, with Yvette Pool and Associates. For more information, visit www.aaoc.com or call (714) 245-9500.

down? Overall, the message Anacan relayed is enhancing the impact you have on others.

Parlaying on connection, Anacan recommended “building your tribe” of people around you and said that no one can succeed alone. “You are the average of the five people you surround yourself with,” he said. Your tribe should

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructed by: Fair Housing Council of Orange County Date:

Tuesday, August 20, 2019

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

3 CEC Points

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on August 20, 2019 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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August 2019

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vs Create lasting memories with your AAOC family.

Angels Game & Tailgate!

WHEN: Saturday, September 28, 2019 WHERE: Angel Stadium of Anaheim GAME TIME: 6:07 p.m.

TAIL GATE: Join us under the Big “A” at 3:00 p.m. (must RSVP for this event, for us to get an accurate food count).

COST: $30 per person. Includes game ticket, pre-game tailgate with a Mexican feast and post-game fireworks spectacular.

TICKETS: Place your order by calling: 714-245-9500 or visiting: www.aaoc.com by Friday, August 23.

Tickets are non-refundable and must be picked up at the AAOC office.

You don’t want to miss this event! Tickets will go quickly—don’t be left out!!

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August 2019

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August 2019

General Membership Meeting Tuesday, September 17, 2019 • 7–9 p.m.

How California’s New Laws will Affect You and Your Business and

AAOC Takes a Bold Step Forward to Help End Homelessness Sponsored by:

2019 Legislative Update

The Great Wolf Lodge 12681 Harbor Blvd.

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Members Only Event.

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Join us on September 17, as a distinguished panel of state and local elected officials provides updates on rent control, just cause evictions, and other policy issues affecting the rental-housing industry. Find out about the legislation that has already become law this year, what is sitting on the governor’s desk awaiting action, and what to expect when the State Legislature reconvenes in 2020.

United to End Homelessness

AAOC will also formally announce its partnership with Orange County United Way to address the county’s homelessness crisis through the Welcome Home OC program. Find out about the program and the uniquely important role that Orange County rental property owners and operators play.

Honoring our CRHP Graduates

Finally, AAOC will recognize and honor the Spring 2019 graduates of its Certified Rental Housing Provider manager training course.

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

www.AAOC.com

August 2019

www.aaoc.com

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Marie Kaplan Appointed to AAOC Board of Directors

T

he Apartment Association of Orange County (AAOC) is pleased to announce the appointment of Marie Kaplan as the newest member of the Board of Directors. Kaplan was appointed by a unanimous vote of the board in June and was formally seated in July.

Kaplan has more than 25 years of experience in the multi-family housing industry, beginning her career as a leasing consultant and working her way up

to regional property management for the better part of the past decade, with companies including Advanced Management Group, Western National Group, and ConAm Group of Companies.

In 2018, Kaplan founded NEXT Level Property Solutions, a full-service sustainability company that partners with multi-family property owners to manage their sustainability programs and match energy-saving products and incentives with facility upgrade proj-

ects. Kaplan’s goal is to help property owners realize operational efficiencies and savings, as well as savings on the upfront cost of project implementation.

As an actively involved volunteer and supporter of AAOC, Kaplan serves as co-chair of the AAOC Product & Service Council Committee and as a member of the Education Committee and Membership Committee. She also Marie Kaplan — continued on page 39

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August 2019

San Diego, CA / $2,000,000

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(949) 246-1040

WendyHejna@UmpquaBank.com

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APARTMENT ASSOCIATION OF ORANGE COUNTY 2020 MULTIFAMILY FORECAST Join us as we discuss the trends and fundamentals shaping the year ahead: • Interest rates and returns in today’s market • Renovations to move the needle • Navigating California’s climate of regulatory and legislative turbulence • Buying, selling or yelling in 2020

WEDNESDAY

October 30, 2019 8:30 to 11:00 am

PACIFIC CLUB

4110 MacArthur Blvd.

Newport Beach, CA 92660

To purchase tables and tickets

(Breakfast will be served)

Visit www.AAOC.com or call (714) 245-9500 AAOC MEMBERS — $125 per individual or $1,000 per table of 10 NON-MEMBERS — $200 per person or $1,750 per table of 10

Panelists:

Marshall Boyd

Co-President/CIO Interstate Equities

Jerry Fink

Co-Founder and Chief Operating Officer Bascom Group

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Vice President L’abri Management

Paul Julian

Vice President Advanced Real Estate Services

John Williams

President and Chief Investment Officer Avanath Capital

Sponsored by:

August 2019

www.aaoc.com

Apartment News

37

Craig Kirkpatrick Reappointed to AAOC Board of Directors

T

he Apartment Association of Orange County (AAOC) is pleased to announce the reappointment of Craig Kirkpatrick (Morgan Skenderian Investment Real Estate Group) to the AAOC Board of Directors. Kirkpatrick was unanimously voted back to the board in May, after having stepped down last year to serve as the association’s interim executive director. He was first appointed to the board of directors in 2009 and

served as AAOC president in 2017 and part of 2018.

Kirkpatrick recently joined Morgan Skenderian Investment Real Estate Group, which focuses exclusively in the sale, exchange and disposition of multifamily properties. His career, however, has spanned all aspects of the multifamily housing industry. He started in multi-family brokerage more than 30 years ago with Ronson Realty Investments and has been an apartment broker with

large companies, as well as his own company, Multi-Units Brokerage, Inc. Kirkpatrick was also an on-site apartment manager early in his career and later owned and operated a property management company. He’s also been an investor since 1978 and currently owns multi-family property.

Kirkpatrick grew up in Rock Island, Illinois, and graduated from the United States Military Academy at West Point, New York. During this time, he took a

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August 2019

car loan and used the money to buy part interest in a four-plex in Orange, California with his uncle. Following his service as an officer in the United States Army, Kirkpatrick came to California and launched his real estate career, focusing solely on multi-family properties.

More than 40 years after investing in his first rental property, Kirkpatrick credits the multi-family industry for providing him a rich and rewarding life.

He enjoys a wide array of hobbies and interests, from skiing to swimming to cycling. He has been a volunteer ski instructor, teaching the disabled for more than 20 years. He also enjoys traveling with his wife, Denise.

As a 22-year consecutive AAOC member, Kirkpatrick has been involved in most programs and benefits of membership that AAOC has to offer, and he looks forward to further contributing as board member. You can reach him at: ctk@morganskenderian.com or 949.251.8800 x123.

Marie Kaplan — continued from 36 serves as an instructor for AAOC’s Certified Rental Housing Provider managers training course. Additionally, Kaplan is a licensed REALTOR® and a Certified Public Housing Manager, an active supporter of the National Apartment Association, a former consultant to the San Bernardino County Housing Authority, and a former board member of the Inland Fair Housing

and Mediation Board, Inc. Kaplan enjoys spending time with her family and is also an avid cyclist. A little-known fact is that she has completed three “century rides,” which involves riding distances of 100 miles or more.

While you’ll often see Kaplan at AAOC meetings and special events, you can also reach her at mariek@nextlevel-ps.com or www.nextlevel-ps.com.

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+1 949 307 8319 dan.blackwell@cbre.com

August 2019

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Apartment News

39

Become an EQ Sales Pro

Featuring:

Did you know you can use your Emotional Intelligence to boost your leasing and sales? Most things in life involve a sales process of one form or another, but people make buying decisions for their own reasons – not yours! When you learn to understand stakeholders and risks, you can use your self-awareness for sales success and increase your win probability.

Attend AAOC’s INSPIRE Property Management Luncheon and learn how to be a high performer with Sales EQ. By understanding how buyers make decisions, you can follow their patterns to gain commitment and engagement. You will experience the four levels of sales intelligence, discover how to effectively use the power of empathy, and learn to ask the questions that matter most. And… don’t miss the update on Lila, who we discussed last year!

Date:

Valerie Sargent President Yvette Poole & Associates

Special Guest Emcee:

Wednesday, October 23, 2019

Time: 11:30am...............................Registration & Networking 12:00–1:30pm..................Lunch & Program Location: Great Wolf Lodge 12681 Harbor Blvd., Garden Grove, 92840 Park on third level for convenient access. Free validated parking.

Cost: Member...............................$45/$65 after October 1 PSC Member.....................$55/$75 after October 1 Non-Member....................$65/$85 after October 1 *All registrations close October 18.

No refunds or cancellations, less than 72 hours before the event.

Register TODAY! (714) 245-9500 www.AAOC.com 40

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August 2019

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Apartment News

41

Renters Now Have More Options to Go Solar

BY JULIA ROETHER, ENERGIZED BY EDISON WRITER

A new state program makes solar a reality for more Southern California Edison customers.

R

enters often don’t have the chance to benefit from rooftop solar.

This is especially true of renters who live in areas suffering from the worst air pollution. There’s good news, though. Several state programs now let renters benefit from clean, solar energy.

Qualified customers can receive solar energy through the state’s new Solar on Multifamily Affordable Housing program. Southern California Edison apartment owners in environmentally

impacted neighborhoods can receive incentives to help install new solar systems. In turn, tenants living in those buildings reap the rewards of clean, affordable solar energy. Tenants and building owners receive credits on their utility bills from the electricity generated by the solar panels.

“Southern California residents who live in areas with the worst air quality, and would benefit the most from clean energy, often don’t have the chance to

benefit from clean energy programs and technology,” said Jessica Lim, SCE’s principal manager of Product Management.

“SOMAH will give more of our customers access to clean solar energy.”

Qualified customers can receive solar energy through the state’s new Solar on Multifamily Affordable Housing program.

The properties must meet certain criteria to qualify. For instance, the buildings must be existing construc-

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August 2019

With both options, SCE purchases additional clean solar energy on behalf of Green Rate customers. The solar energy comes from California solar providers located in SCE’s service area.

Customers can sign up for a Green Rate online or by calling 1-866-701-7867.

They can de-enroll from the program at any time without penalty.

Finally, customers have the option to take part in renewable energy projects in their community through SCE’s Community Renewables Program. Earlier this year, SCE signed the first solar developer, SharedSolarCA, to this program.

The SharedSolarCA community solar project will be in Lancaster. It will provide 3 megawatts of solar energy, enough to power more than 1,000 homes. The project is expected to be fully operational in December.

Interested customers may sign up to receive solar energy from SharedSolarCA’s Lancaster community solar project through its website.

About the Author: Julia Roether covers clean energy topics such as solar, electric transportation and energy storage for Energized by Edison.

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tion and have at least five units.

Additionally, the building must be in an environmentally impacted area or 80% of the residents’ incomes must be 60% below the area’s medium income.

Interested apartment owners can apply online.

SCE customers, including renters, who can’t install solar panels also have two other options that let them use solar energy to power their homes.

Through SCE’s Green Rate, customers can opt to use more renewable energy to power their homes and businesses. When customers choose a Green Rate, they help reduce greenhouse gas emissions because they are using carbon-free energy sources.

While California’s electricity has become increasingly green, it still accounts for about 19% of the state’s greenhouse gas emissions.

Residential and business customers have two Green Rate options to choose from: a 100% renewable energy option and a 50% renewable energy option.

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

08 | 22 | 2019 6:30PM-9:00PM NEWPORT BEACH, CA

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Apartment News

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August 2019

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August 2019

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Apartment News

45

Maximizing Your Real Estate Return: Cash Flow or Leverage?

M

any apartment owners who started investing in multifamily income properties during the ’70s, ’80s and early ’90s understood the value of using their equity along with other people’s money (i.e. leveraging an existing property to buy another).

However, when the market took a significant downward shift, investor’s appetites towards leverage soured. In 1990, the average cap rate of Orange County income properties (3–24 units) was 6.3%. Over the next few years, cap rates rose steadily to a high of 9.6% in 1997. Concurrently, rental rates flattened and vacancies grew. Cash flow was tight and many owners were forced to sell at dramatically reduced returns.

As a result of this market shake up,

many surviving owners focused on paying down debt and holding on to their properties as best that they could.

Eventually vacancy rates dropped and rents increased. Cash flow was now healthy and owners were happy with their new safe strategy.

But is that really the way to build wealth? When I worked with my father on his book, Cash In on the Myths of Real Estate, we took a look at the trends and what was actually happening in regard to ROI (Return on Investment).

The reality is that a property with little or no debt provides, on average, a 1% to 2% cash-on-cash return. Even as property values continue to rise, until that gain in equity is taken off the table, it does not exist. If the market shifts, there is a risk in circumstances forcing

BY TIMOTHY GORMAN REAL ESTATE BROKER/ ENTREPRENEUR

a sale much lower values and that gain is lost.

Those investors whose properties now carry little or no debt, rarely see themselves as having to sell. Over time, their focus shifted from wealth building to wealth preservation. And, to them, continuing to hold on to properties that are generating an acceptable cash flow is the safest course of action.

This is a common and dangerous myth. Older properties often have significant deferred maintenance issues that potentially carry massive financial and, even, legal ramifications. By not improving or maintaining a property, it eventually becomes more and more difficult to raise rents and attract quality residents. Frequently the entire neighborhood begins to degrade and values

6-6 I am maximizing the return on my investment.

Popular Belief: The best way to make as much as you can from an income property is to maximize rents and reduce expenses.

Bill’s Truth: Focusing on the higher rents and reducing expenses is critical to running profitable properties.

However, to really optimize your return, you need to look at return on equity.

Your equity in your property should be considered money in the bank. A fully paid-off property is good for security and cash flow, but not necessarily the best way to ultimately build wealth.

Your equity can help you acquire multiple properties. Consider using a portion of your equity to add more properties to your portfolio.

Cash In: Make sure your equity is working for you.

Wake up your dormant equity and put it to work.

46

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August 2019

drop. Once that tide has turned, one owner alone cannot make a difference.

The truth be told, investors who choose to stay in a holding pattern are simply reducing return and increasing risk. Sadly, inaction could be action in the wrong direction!

The good news is there are options and strategies that can not only help preserve wealth, but also increase returns. With the Orange County real estate market shifting, now is the time to talk with your trusted advisors.

In last month’s issue of Apartment News magazine (July 2019), I talked about 1031 tax deferred exchanges and various opportunities. Among those that I mentioned are large, Class A apartment communities held in properly structured Delaware Statutory Trusts.

These DST’s are just one of a number of ways to increase security and improve your return.

At the bottom line, maximizing your return is a key component of not just wealth building, but also of wealth preservation. Take the time to explore your options and take action as needed. You have worked your entire life to build equity, don’t lose it now.

About the Author: Tim Gorman is a commercial real estate broker with the WR Gorman Team at Keller Williams Commercial, a division of WR Gorman & Associates, Inc. With a focus on wealth building through real estate, the Brea-based brokerage became, in 2018, the exclusive commercial agents for Keller Williams Irvine as well as, soon after, with agent representation in Keller Williams offices in Yorba Linda and Anaheim Hills.

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47

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

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– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Basantes Property C.M.H.P Mgt. Co. Feterik Properties Garcia Properties Jay D Waldron Jim Ehret Bob and Joni Daniel Laguna Gardens Apartments — Shapell Maureen II Apartments — Sunridge Management NCBS.biz Newland Gardens — Sunridge Management

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For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

New PSC Members Alliance Environmental Group/ Airtek Indoor Air Solution 990 W. 10th St. Azusa, CA 91702 626-633-3500 Appfolio, Inc. 55 Castilian Dr Goleta, CA 93117 (866) 648-1536 ATI 3360 La Palma Anaheim, CA 92806 714 412-0828 CallTek, Inc. 2640 Main Street Irvine, CA 92614 949-767-9809

Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040

August 2019

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Featuring

Product & Service Council Members

ResMan Reinvents Property Technology With Innovative Property Management Platform ResMan Property Management Software is a property management platform designed to keep pace with today’s multifamily landscape. Our platform was founded on the simple belief that your property management software should enhance your daily workflows, not complicate them.

ResMan Essentials This is the core of ResMan’s platform. It’s everything you need to manage individual properties or a portfolio. Features include accounting, budgeting, maintenance, reporting, lead management, and bi-directional communication via email and text.

Unlike other property management software, our platform gives you back hours in your day-to-day. ResMan’s 3-Click Innovation reduces the amount of time you spend in the software and increases your ability to focus on residents, investors, and scaling your company. ResMan’s BoardRoom is your bird’s eye view of your most important metrics. Utilize it at the start of your day to chart your most important action items. Return to it at the end of the day to assess your progress and prep for the next day.

ResMan Affordable ResMan gives you everything you need to easily maintain compliance for property management companies that participate in HUD programs and Tax Credits. Have compliance confusion? Our compliance validation tool allows you to easily detect and resolve potential errors before submission. Simply put, ResMan’s affordable housing software is modern, proactive, and stress-free.

ResMan Engage Provide the optimal resident experience. Today’s renters expect a more modern interaction with your business. No matter where renters are in the resident lifecycle, attract them with beautifully designed websites, online qualification, leasing, and payments, and more — all from ResMan’s platform.

ResMan Extend This is your network of world-class partners. ResMan carefully evaluates the best-in-class providers for everything from screening, online payments, CRM, insurance, and more.

Because your software should grow as your business grows, we expand your technology ecosystem so that you can offer the amenities your residents need.

To learn more about ResMan, visit https://myresman.com.

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Smalley & Company is an employee-owned company which supplies materials for the exterior restoration of apartments, condominiums, single-family homes and commercial properties. Protecting and restoring a buildings’ “envelope” is crucial to the long-term viability of the building.

In construction, the physical enclosure of a building and environmental separator is referred to as the building envelope.

The building envelope usually consists of its roof, subfloor, exterior doors, windows, and exterior walls. From wind and rain, a building envelope needs to be able to withstand the elements.

In addition to the building envelope, cracked and deteriorating decks and balconies can also cause water intrusion issues such as wood rot, mold, and structural failure of the deck or balcony.

Cracked stucco can cause several types of damage from water intrusion including swelling, wood rot, mold, paint failure, and further cracking. Acrylic paint, found mostly on all apartments and condominiums, is 5–8 mils thick. Ultraviolet rays remove 1 mil of thickness of an acrylic paint every year. Used to restore a weathered painted stucco building, an elastomeric wall coating is 12–16 mils thick, bridges cracks in stucco, and waterproofs the building.

In business for over 52 years, Smalley & Company is an excellent source for Property Managers looking to solve exterior restoration issues such as: • • • • • • •

Deck/Balcony waterproofing Roof Leaks Window Leaks Concrete Repair Stucco Repair Pool Deck Repairs/Resurfacing Failing paint

Rick Vandenbelt, Smalley & Company’s Southern California restoration contact, works together with manufacturer representatives to provide the following services FREE of charge to Property Managers: • • • • • •

On-site assessment of exterior restoration issues Qualified Contractor referrals Training of in-house maintenance crews Consultant referrals if needed Budgetary estimates Presentations to HOA boards

Please contact Rick Vandenbelt (r.vandenbelt@smalleyandcompany.com, 949-444-4059) to schedule an on-site visit to assess your properties’ exterior restoration needs or to ask any questions.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Appraisal

Cabinets/Refinishing

Kastle Systems Parakeet

Lee Walker Appraisals

Accounting Services HMWC, CPAs & Business Advisors

M & M Contracting, Inc. Rose Paving LLC

Accounting Software

Attorneys

HENRI Yardi Systems Inc.

Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Fisher & Phillips Newmeyer & Dillion, LLP Protective Law Corporation ReassureRent David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. MTD Kitchen Pinnacle Apartment Supply South Coast Construction & Repair The Door & Window Company

Answering Service Anyone Home

Antimicrobial Services BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE – OC Multifamily Cushman & Wakefield Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Apartment/Student Housing CallTek, Inc. Kairos Investment Management Company LaundryUp RokitNow

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Asphalt Sales & Service

Carpentry Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen The Cabinet Depot, Inc.

Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. V & S Carpet and Flooring

Awnings Can-Do Windows & Doors

Carpet Cleaning

Bath Restoration or Renovations

Elite Cleaning Services V & S Carpet and Flooring

Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction Pinnacle Apartment Supply South Coast Construction & Repair Symmons

Cleaning Service Elite Cleaning Services V & S Carpet and Flooring

Coin-Operated Laundry Equipment

Boiler Systems Bluefrog Plumbing + Drain of Orange County DCM Services, Inc Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Buying Group PAS Purchasing Solutions Xpera Group

PSC Service Provider Directory — continued on page 52

August 2019

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PSC Service Provider Directory

Countertops 

Estate Planning Protective Law Corporation

Collections

The Cabinet Depot, Inc. California Bath Restoration Eurostone MTD Kitchen

Deck Coatings, Magnesite Repairs, Waterproofing

Fencing & Gates

Alan Smith Pools Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking

D & D Technologies Gate Hardware

Drain Cleaning

Black Bird Fire Protection, Inc.

Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies

Fire & Flood Restoration

continued from page 51

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

Communications TouchPoint

Concrete Maintenance & Repair Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC

Draperies/Blinds/Window Coverings

Construction AAA Restoration Baldwin Construction Buildian Construction Services, Inc. FSI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

Apex Window DĂŠcor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Electrical KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Electric Vehicle Products

Apartment News

ReassureRent

Financial Planning HMWC, CPAs & Business Advisors

Fire Safety

BioSweepOC BluSky Restoration Contractors, LLC Coastal Risk Management Commercial Restoration Company Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Restoration Management Company Service First Restoration Inc.

Fitness Equipment Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

Flooring

Energy Management

Interior Logic Group Property Services Urban Surfaces V & S Carpet and Flooring

Yardi Systems Inc.

Furniture Rental

Environmental Consulting & Training

AFR Furniture Rental

American Environmental Specialists, Inc. Coastal Risk Management Energx Controls Inc. Mesa Artificial Turf/Garage Doors

Garage Doors

American Appliance Rentals

Environmental Services Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC Pacific Environnemental & Abatement Solutions, Inc.

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Mesa Artificial Turf/Garage Doors

General Contractor

Lending Institutions

Pet Waste

Baldwin Construction BluSky Restoration Contractors, LLC Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc.

Banc of California CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Opus Bank

Community Pet Solutions

Handyman

Mailboxes

Buffalo Maintenance, Inc.

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. ReassureRent Rey Insurance Services, Inc.

KD Electric Company

Buffalo Maintenance, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company Pinnacle Apartment Supply WICR Waterproofing & Decking

Mold Remediation American Environmental Specialists, Inc. BioSweepOC Interstate Restoration Service First Restoration Inc.

Odor Removal BioSweepOC Specialized Pipe Technologies

Outdoor Furniture & Refinishing Alan Smith Pools

Paint Sales & Service Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. West Coast Drywall & Paint

Kitchen Renovations Baldwin Construction The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Pinnacle Apartment Supply Symmons

Landscapes/Hardscapes Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Lead Removal

Pool/Spa Service & Repair

Maintenance, Repairs, Products

Straight Designs Apartment SEO apartments.com Zillow Group Rentals

Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Symmons

Lighting

Interior Design Internet Services

Plumbing, Contractors & Supplies

Alan Smith Pools Clear Expectations, Inc.

Property Management AIM Properties Allen Properties Consensys Property Management DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works

PSC Service Provider Directory — continued on page 54

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2–4 units

• 5+ units

Patio Covers Can-Do Windows & Doors

Pest Control Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Bugs Away Exterminators Coastal Risk Management Coasterra Pest Control Greentech Heat Solutions IPM Tech Pest & Termite Management Pacific Pest Control Inc Skyline Pest Control The Bee Man

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

Pacific Environnemental & Abatement Solutions, Inc.

August 2019

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PSC Service Provider Directory continued from page 53

Property Management (Continued) Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

EmpireWorks Reconstruction and Painting FSI Construction Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking

Video Surveillance

Resident Screening

Water Heaters

Rentler Yardi Systems Inc.

ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Roofing Buildian Construction Services, Inc. Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Property Management Software Anyone Home Appfolio, Inc. HENRI Rentler ResMan RokitNow Yardi Systems Inc.

Security Services/Patrol Services ADT Multifamily California Safety Agency USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

Property Management Staffing & Training Career Strategies JWilliams Staffing NPM Staffing PM Staffing Renoir Staffing, LLC The Liberty Group

Solar Thermal Green Solar Technologies

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors Protective Law Corporation

Rain Gutters Argos Homes Systems McCarthy Roofing

Telecommunications

Real Estate/Investments

Towing

1031 Crowdfunding, LLC CBRE – OC Multifamily Cushman & Wakefield Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments, LLC Marcus & Millichap Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Dedicated Transportation Services TO’ and MO’ Towing

Reconstruction

Video Commercials

A-Rising Builders AAA Restoration Baldwin Construction Buffalo Maintenance, Inc. Commercial Restoration Company

NPM Staffing

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Apartment News

Kings III Emergecny Communications Company

A.S. Wise, Inc. Alpha Video Surveillance Bastion Security Kastle Systems

Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction Smalley & Company WICR Waterproofing & Decking

Water Removal ATI

Website Development/Online Advertising Apartment SEO

Windows & Doors Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors Pinnacle Apartment Supply The Door & Window Company

Training Protective Law Corporation

Trash Services Junk Off Valet Living

Tree Service Harvest Landscape Enterprises, Inc.

Utilities & Sub Metering ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

www.aaoc.com

August 2019

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 70 for the location of our ad.

A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 70 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 70 for the location of our ad.

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 56

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.”

Why Choose Guardian Roofs?

Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience.

Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients.

Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

“Excellent job—neat and clean— definitely highly recommend them —Thank you!”

— Benito Notarstefano

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!!

Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

August 2019

Lic. No. 847279, B1 & C39

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PSC Contact Index — continued from page 55

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Property Management Services/Investments.

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com Apartment data and market research.

Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

Appliance rentals and purchase solutions for properties and residents.

AP Staffing Blanca Garcia 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (310) 295-2562 blanca@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

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apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com

We provide multifamily loans to investors.

Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 (714) 838-0601 pbeissel@beissel.com — www.beissel.com Insurance Agency/Brokerage

ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com

BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Brian Berg Insurance Services, Inc. Dyana Owens 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com

PSC Contact Index — continued on page 58

August 2019

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PSC Contact Index — continued from page 57 Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 70 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Buildian Construction Services, Inc. 555 Anton Blvd., Ste 150 Costa Mesa, CA 92626 (714) 432-6598 mark@buildianconstruction.com Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

See the Advertisers Index on Page 70 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 70 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 70 for the location of our ad.

Pest Control for Professionally Managed Properties OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management.

1.877.522.2377 | www.AccessExt.com 58

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Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730

Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com

Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

PSC Contact Index — continued on page 60

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

Cushman & Wakefield 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 474-4004 liz.hand@cushwake.com D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Insurance claims attorney. We make sure insurance pays what’s owed.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com August 2019

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Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com

PSC Contact Index — continued from page 59

Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Solar Thermal services

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 70 for the location of our ad.

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Inside cleaning & all floor care and window washing

Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com Eurostone 800 S. Robertson Blvd., Ste 2 Los Angeles, CA 90035 (310) 967-8000 george@eurostone.us Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

Apartment News

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

See the Advertisers Index on Page 70 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

We supply all financial needs.

BUILDING REPAIR SPECIALIST

• Carpentry • Waterproofing

www.aaoc.com

August 2019

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& MAINTENANCE Owner Hands-On Quality Assured Since 1982

Free Estimates

LIC. #828563

949-472-7516 60

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 62

Sondance Painting

NEAT, FAST, HONEST

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Bonded & Fully Insured Nat. Lic. #664171

St. Lic. #426137

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(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

August 2019

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PSC Contact Index —

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

continued from page 60

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd.

North Hollywood, CA 91606 (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 70 for the location of our ad.

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

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IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 70 for the location of our ad.

Junk Off Mynor Melgar 1305 E. Wakeham Ave Santa Ana, CA 92705 (714) 818-3035 mynor.melgar@chhj.com — www.collegehunkshaulingjunk.com Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com Kay Properties & Investments, LLC Dwight Kay 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 (855) 466-5927 info@kpi1031.com — www.kpi1031.com

We’re a national Delaware Statutory Trust investment firm — we help with private, exclusive & off-market DST properties. See the Advertisers Index on Page 70 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 64

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 70 for the location of our ad.

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 70 for the location of our ad.

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 70 for the location of our ad.

August 2019

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PSC Contact Index — continued from page 63

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 70 for the location of our ad.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 70 for the location of our ad.

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

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Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

See the Advertisers Index on Page 70 for the location of our ad.

Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Full Service Real Estate.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 70 for the location of our ad.

Real estate title, escrow and title insurance services.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com

www.aaoc.com

August 2019

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com Protective Law Corporation David Duringer 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 (949) 215-9995 info@lawnews.tv — www.lawnews.tv R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 70 for the location of our ad.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 70 for the location of our ad.

Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com

Southern California Regional Energy Network Company 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (877) 785-2237 multifamily@socalren.org Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Steadfast Management Company, Inc. Angeline Ly 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 Angeline.Ly@SteadfastCo.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

PSC Contact Index — continued on page 66

Electrical Repair & Installation

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(714) 434-9856 lighthouse949@yahoo.com

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*Named #2 best online associate in real estate by bestcolleges.com

August 2019

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Apartment News

65

PSC Contact Index —

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com

continued from page 65

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com

See the Advertisers Index on Page 70 for the location of our ad.

We provide multifamily loans to investors.

The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 70 for the location of our ad.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net

Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

See the Advertisers Index on Page 70 for the location of our ad.

Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com See the Advertisers Index on Page 70 for the location of our ad.

Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

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Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

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Apartment News

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August 2019

• Roller Shades • Shutters • Vinyl Mini Blinds

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

Apartment Turnovers and Maintenance Full-scope Residential Rehab, Repair, and Construction Services

• Shower enclosures • Granite & quartz countertops • Tile/wood flooring • Furnace installation • Interior/exterior paint

• Tile showers • Plumbing • Drywall • Electrical • Cabinetry • And more!

”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.”

— Mark B., Real Estate Broker & AAOC Member “The work you did in the kitchen was high quality and at a fair cost. The quartz countertops are a great update. I appreciate your professional crew and their workmanship.”

— Don S., AAOC Member

Residential Rehab & Maintenance Call Paul at

1-800-541-1967

Save money on repairs when you use South Coast Real Estate & Property Management to manage your units!

See our ad in this magazine.

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com CA General Contractor Lic #1026688 Licensed, Bonded & Insured Workers Comp Insurance

August 2019

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Apartment News

67

ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings COLLECTIONS

JM Air Conditioning & Heating............................12

Block & Associates......................Inside Back Cover

Lin-Ed’s Appliance Service & Repair...................64 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover

PEST CONTROL

Buffalo Maintenance, Inc.........................................21

Access Exterminator Service..................................58

FLOORING, REPAIRS, TILE

Lloyd Pest Control......................................................71

Brent Collins Construction......................................60

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.........................................21

AIR CONDITIONING & HEATING

APPLIANCES—REPAIRS, PARTS, RENTALS

FENCING & GATES

Duringer Law Group, PLC.......Inside Front Cover CONCRETE MAINTENANCE & REPAIR

OC Concrete, LLC..........................................................7 C & C Paving Company, Inc....................................42

Cabinet Masters...........................................................16 Carpet Crafts.................................................................61 HANDYMAN

Handy Crew...................................................................66 South Coast Construction & Repair....................67 HEATING & AIR CONDITIONING

CONSTRUCTION

California Rooter & Plumbing................................27 ORCO Apartment Supply........................................33 PORCELAIN REFINISHING

Bath Crafters..................................................................12 PROPERTY MANAGEMENT

JLE Property Management Inc.............................23 ProActive Realty Investments Inc........................49

APPRAISALS/VALUATIONS

Brent Collins Construction......................................60

JM Air Conditioning & Heating............................12

Lee Walker Appraisals.................................................4

Buffalo Maintenance, Inc.........................................21

INSURANCE

ASPHALT SALES & SERVICE

COUNTERTOPS

Farmers Insurance —

RAIN GUTTERS

Cabinet Masters...........................................................16

Theresa Simes Agency.............................................56

Argos Home Systems................................................10

The Door & Window Company............................25

ReassureRent................................................................11

Out of the Gutter .......................................................63

DECK COATINGS, MAGNESITE REPAIRS,

KITCHEN RENOVATIONS

REAL ESTATE EDUCATION

Cabinet Masters...........................................................16

Santiago Canyon College........................................65

C & C Paving Company, Inc....................................42 ATTORNEYS

Block & Associates......................Inside Back Cover

WATERPROOFING

Duringer Law Group, PLC.......Inside Front Cover

Brent Collins Construction......................................60

The Judge Law Firm..................................................38

Buffalo Maintenance, Inc.........................................21

BATHROOM RENOVATIONS

Rash Yambo Decking & Stairs...............................70

Cabinet Masters...........................................................16

DECKING

South Coast Construction & Repair....................67 BATHTUB REFINISHING

Bath Crafters..................................................................12 BLINDS

DOORS, WINDOWS

The Door & Window Company............................25 DRAINS

Aarow Drain & Plumbing........................................70

BOILER SYSTEMS

California Rooter & Plumbing................................27

CABINETS/REFINISHING

Brent Collins Construction......................................60 South Coast Construction & Repair....................67

DRAPERIES/BLINDS/WINDOW COVERINGS

Apex Window Decor.................................................66 R&B Wholesale Distributors, Inc. .......Back Cover DRYWALL

Brent Collins Construction......................................60

CARPENTRY

Sondance Painting.....................................................60

Brent Collins Construction......................................60

EARTHQUAKE RETROFITTING

Buffalo Maintenance, Inc.........................................21

Optimum Seismic.......................................................13

Carpet Crafts.................................................................61 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover COIN-OPERATED LAUNDRY EQUIPMENT

The Door & Window Company............................25

CBRE................................................................... Insert, 39

California Rooter & Plumbing................................27

Bona Fide Mortgage..................................................53 Chase Multifamily Lending.......................................2

Umpqua Bank Multifamily Lending...................36

Buffalo Maintenance, Inc.........................................21

Hom Sotheby’s International Realty — The Stanfield Group...................................................48 Kay Properties & Investments...............................69 Marcus & Millichap.....................................................15 ProActive Realty Investments Inc........................49 South Coast Real Estate & Property Mgmt......47 SVN/Vanguard Investment Properties— Webster.....................................................................57

MAIL BOXES

The Bridge Group.......................................................19

ORCO Apartment Supply........................................33

W. R. Gorman................................................................26

R&B Wholesale Distributors, Inc. .......Back Cover

ROOFING

MAINTENANCE, REPAIRS, PRODUCTS

Dale’s Roofing...............................................................16

Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................21 Handy Crew...................................................................66 R&B Wholesale Distributors, Inc. .......Back Cover MOLD REMEDIATION

ELECTRICAL

CARPETS

South Coast Construction & Repair....................67

OpusBank...............................................................17, 41

Apex Window Decor.................................................66

DCM Services................................................................42

REAL ESTATE INVESTMENTS

1031 Crowdfunding..................................................45

LENDING

California Replacement Windows.......................31

South Coast Real Estate & Property Mgmt......47

MTD Kitchen.................................................................28

LEAK DETECTION

All Proof Decks.............................................................52

Roberts Management & Investments...............12

American Environmental Specialists..................56

Lighthouse Electric....................................................65

ORNAMENTAL IRON

Guardian Roofs.............................................................55 Imperial Roof Management...................................59 McCarthy Roofing........................................ Insert, 47 McCormack Roofing..................................................29 Royal Roofing..................................................................9 UTILITY BILLING

Livable..............................................................................34 WATER HEATERS

ENVIRONMENTAL SERVICES

Brent Collins Construction......................................60

American Environmental Specialists..................56

PAINT SALES & SERVICE

ORCO Apartment Supply........................................33 WINDOWS

California Rooter & Plumbing................................27

EVICTIONS

Rash Yambo Decking & Stairs...............................70

ACE Commerical Laundry Equipment, Inc......10

Block & Associates......................Inside Back Cover

S M Painting Corp.......................................................42

California Replacement Windows.......................31

National Service...........................................................18

Duringer Law Group, PLC.......Inside Front Cover

Sondance Painting.....................................................60

The Door & Window Company............................25

68

Apartment News

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August 2019

August 2019

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Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

1031 Crowdfunding.....................................................45

California Replacement Windows..........................31

MTD Kitchen....................................................................28

Aarow Drain & Plumbing...........................................70

California Rooter & Plumbing...................................27

National Service..............................................................18

Access Exterminator Service.....................................58

Carpet Crafts....................................................................61

OC Concrete, LLC.............................................................7

ACE Commerical Laundry Equipment, Inc.........10

CBRE...................................................................... Insert, 39

Optimum Seismic..........................................................13

All Proof Decks................................................................52

Chase Multifamily Lending..........................................2

OpusBank..................................................................17, 41

American Environmental Specialists.....................56

Dale’s Roofing..................................................................16

ORCO Apartment Supply...........................................33

Apex Window Decor....................................................66

DCM Services...................................................................42

Out of the Gutter ..........................................................63

Argos Home Systems...................................................10

Duringer Law Group, PLC..........Inside Front Cover

ProActive Realty Investments Inc...........................49

Bath Crafters.....................................................................12

Farmers Insurance — Theresa Simes Agency....56

Rash Yambo Decking & Stairs..................................70

Block & Associates.........................Inside Back Cover

Guardian Roofs................................................................55

R&B Wholesale Distributors, Inc. ..........Back Cover

Bona Fide Mortgage.....................................................53

Handy Crew......................................................................66

ReassureRent...................................................................11

Brent Collins Construction.........................................60

Hom Sotheby’s International Realty —

Roberts Management & Investments..................12

Buffalo Maintenance, Inc............................................21

The Stanfield Group................................................48

Royal Roofing.....................................................................9

C & C Paving Company, Inc.......................................42

Imperial Roof Management......................................59

Santiago Canyon College...........................................65

Cabinet Masters..............................................................16

JLE Property Management Inc................................23

S M Painting Corp..........................................................42

JM Air Conditioning & Heating...............................12

Sondance Painting........................................................60

Kay Properties & Investments..................................69

South Coast Construction & Repair.......................67

Lee Walker Appraisals....................................................4

South Coast Real Estate & Property Mgmt.........47

Lin-Ed’s Appliance Service & Repair......................64

SVN/Vanguard Investment Properties—

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

$75.00

Includes Service Call & Labor Main Lines from $95.00

AAROW

Lighthouse Electric.......................................................65

Webster........................................................................57

Livable.................................................................................34

The Bridge Group..........................................................19

Lloyd Pest Control.........................................................71

The Door & Window Company...............................25

Marcus & Millichap........................................................15

The Judge Law Firm.....................................................38

McCarthy Roofing........................................... Insert, 47

Umpqua Bank Multifamily Lending......................36

McCormack Roofing.....................................................29

W. R. Gorman...................................................................26

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851

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GREAT NEWS FOR PROPERTY MANAGERS...

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BED BUG ELIMINATION • Dedicated eradication team providing heat and chemical options.

• Canine inspections, legal documentation & Bed Bug Clearance Certificates.

GOPHERS, PIGEONS AND NUISANCE PREDATORS • Coordination of wildlife trapping, dispersal & removal.

TERMITE ERADICATION • Tailored solutions for your property’s unique circumstances.

• Guaranteed localized treatments, fumigations & heat applications.

100% MONEY BACK GUARANTEE Use us for 90 days - and if you don’t love our service, we’ll refund every penny you’ve paid us.

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BADNEWSFORBUGS.COM

August 2019

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Apartment News

71

RENTAL HOUSING RETROSPECT

It used to be a two-day fling!

A

t one point, the Apartment Association of Orange County’s Annual Trade Show was a twoday affair. Held over a weekend, our show ran from noon to 8pm at the Anaheim

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Apartment News

Convention Center. The show did have a group of vendors, but education was the main focus, including talks from trimming operating costs to pyramiding through exchanging.

www.aaoc.com

August 2019

Have a moment you would like to share? Email it to David Cordero at cordero@aaoc.com

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