August 2016 Apartment News

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVI

Certified Housing Provider Education Program See Page 38

In this issue: To Train or Not to Train? This shouldn’t even be a question................................ 26 5 Ways You Can Reduce Resident Friction.......................................................... 32 30 Day Challenge to Passion, Purpose & Profit.................................................. 34 Financial Independence — What Is It? from “Cash In on the Myths of Real Estate”................................................... 42

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August 2016

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVI

• August 2016

Contents AAOC Education & Events

Departments

4 RealShare/Orange County — Clarity in Development

4 President’s Message — Story Tellers and Story Sellers

6 Rental Property Training — LoCali Management Group, LLC 17 Independent Rental Owner Professional Course 23 Buildings Maintenance and Management Expo

6 Executive Director Report/ Lou’s News 8 Sacramento Report — Time Out

38 Certified Housing Provider Education Program 44 Workplace Harassment Training

10 Legal Corner — Questions and Answers

Features

16 Federal Focus — Washington Update — Making Good Choices

24 June General Membership Meeting — Ice Cream Social

20 Dear Maintenance Men

26 To Train or Not to Train? This Shouldn’t Even Be a Question. By Angel Rogers

46 Welcome New Members

32 5 Ways You CanReduce Resident Friction By Pete Regules

48 PSC Corner — NAI Capital, Inc.

34 30 Day Challenge to Passion, Purpose & Profit By Mindy Williams

49 Product & Service Council Members’ Buyer’s Guide

42 Financial Independence — What Is It? From “Cash In on the Myths of Real Estate” By William R. Gorman

70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

August 2016

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Nicholas Dunlap Alan Dauger James Wohrman

n n

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Directors n n n n

Frank Alvarez Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.

n n n n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

Wednesday, 9:00 am–1:00 pm, AAOC Offices

9 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

10 — Basic Apartment Maintenance & Repair Series — Plumbing Wednesday, 9:00 am–1:00 pm, AAOC Offices

16 — RealShare – Orange County: Discussing 2016 & Beyond All Day, The Westin South Coast Plaza, See Page 4

17 — Basic Apartment Maintenance & Repair Series — Electric Wednesday, 9:00 am–1:00 pm, AAOC Offices

18 — Workplace Harassment Training Thursday, 9:00–11:00 am, AAOC Offices, See Page 44

20 — FREE Rental Property Training with Rommel Anacan 12:00–6:30pm, LoCali Management Group, LLC, Costa Mesa, See Page 6

24 — Basic Apartment Maintenance & Repair Series — Appliances Wednesday, 9:00 am–1:00 pm, AAOC Offices

SEPTEMBER 5 — Labor Day Monday, Office Closed

8 — CHPEP Education Program Week 1 — Residential Property Management Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 38

13 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

15 — CHPEP Education Program Week 2 — Property Marketing Analysis Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 38

20 — General Membership Meeting & Business Mixer Tuesday, 7:00–9:00 pm, Embassy Suites

22 — CHPEP Education Program Week 3 — Property Maintenance Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 38

29 — CHPEP Education Program Week 4 — Leasing Techniques & Renting to Qualified Applicants Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 38

BOARD OF DIRECTORS

n

AUGUST 3 — Basic Apartment Maintenance & Repair Series — General Maintenance

n n

n

Dale Hayden Jerry L’Ecuyer Jim Loftus Rick Roshan

Robert C. Shaw Robert B. Thompson Dean Zarkos

OCTOBER 6 — CHPEP Week 5 – Legal Issues Affecting Landlords & Tenants Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 38

11 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

13 — CHPEP Week 6 – Human Resources Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 38

13 — Property Management Forum Luncheon Thursday, 11:30 am–1:30 pm, Embassy Suites

18 — General Membership Meeting Tuesday, 7:00–9:00 pm, Embassy Suites

20 — CHPEP Week 7 – Fair Housing & Government Standards Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 38

25 — Buildings Maintenance & Management Expo Tuesday, 8:30 am–4:00 pm, Anaheim Convention Center, See Page 23

25 — Smoke Free Housing Seminar Tuesday, 9:00–11:00 am, AAOC Offices

27 — CHPEP Week 8 – Employee Development Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 38

August 2016

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Apartment News

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PRESIDENT’S MESSAGE B y N icholas A. D unlap D irector of P roperty M anagement , A vanath C apital M anagement

Story Tellers and Story Sellers

O

k, stop me if you’ve heard this one before. And no, this isn’t a reprint. But nearly two months ago I wrote an op ed for the Orange County Register sharing my general discontent with the real estate media and the reporters covering our industry, for their laziness and inability to look at a complete set of data in order to put the real story together. If you think about it, the nature of real estate reporting is so fragmented that unless reporters

collaborate, we the public are deprived of a complete story. We get financing, development, brokerage and economic updates, but the data comes piecemeal and incomplete. Rarely does a reporter possess the industry awareness and savvy to put it all together.

Public Service or Public Disservice?

That is, to look at housing data both from the rental and for sale markets, the lack of new development that has

plagued Orange and Los Angeles counties for decades, the difficulties experienced by an array of would-be borrowers, the tremendous population growth that has occurred here since the 1980’s in order to say the obvious “more people, less suitable affordable housing options, a higher barrier to entry in the for sale market equals higher occupancy in the rental market.” Instead, headlines such as “Renters Priced Out” and “Orange County Homes Reach Highest

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Prices This (Insert Time Period Measure Here)” publish because, well, it helps to sell papers. Not doing much to help the public understand the market, but it must help their bottom line.

First and Goal

Putting it all together takes insight, expertise and a feel. Almost like a veteran quarterback approaching the line, reading the defense and calling a play or knowing how and when to roll out of the pocket. And this is similar to what is occurring in our business and our economy right now because people and specifically the public are perplexed by the market, but those who get it are throwing for the end zone on each and every play. The equation is simple, folks. Greater population growth plus limited inventory plus lack of new development plus lack of reasonable financing options for would-be homebuyers equals more renters and higher housing costs (for rent and for sale).

Sense Don’t Sell

It’s not a sensational story and truly not one that evokes the greedy “monopoly man” image often wrongfully affixed to apartment owners. Instead, it’s one that makes sense. During the course of writing this column, Facebook Memories reminded me that it was just 7 years ago in July of 2009 that I had written about our record vacancy rate (then at a 22 year high). Fortunately for us, we have made significant progress since then. See how history and the facts don’t necessarily fit with the media’s portrayal of our industry? Greed, although it manipulates the market, doesn’t drive the economy and the economy and its recovery is powering what is going on in the real estate market today.

The media may want us to apologize for our industry’s success, but I’d rather be grateful and look for the next opportunity to help and serve.

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LOU’S NEWS B y L ou P enrose E xecutive D irector

R

ecently, the Apartment Association staff and I attended the National Apartment Association 2016 Education Conference and Exposition held in San Francisco. The size and scope in growth of the contemporary multi-family housing nationwide is truly staggering. And the maturity and evolution of the industry continues.

The NAA Education Conference and Exposition is the premier event in the rental housing industry…a record set-

ting 12,000 attendees from all over the United States and the UK attended, over 40 education sessions and keynote speakers were featured, and more than 400 exhibitors were present.

Top ten thoughts on this year’s convention: There isn’t a crane swinging in San Francisco that is not building multifamily housing. Which brings into question why San Francisco is still a rent control city. At what point does a

city abandon rent control?

The NAA is clearly loved by its exhibitors and the exhibitors clearly love exhibiting to the industry attendees at this event.

Apartment living and the issue of affordability in multi-family housing will soon eclipse affordability of home ownership as a lifestyle and policy discussion in many major U.S. cities.

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August 2016

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changing at a rapid rate. Most of the trade show booths have evolved to little more than a number of kiosks with mounted tablet and software.

The human condition is alive and well: booths that offer treats have more foot traffic than booths that don’t offer treats.

According to industry experts: “42% of Multifamily leads receive no response.”

Every piece of bread in San Francisco tastes fantastic. A convention held in San Francisco would not be the time to start a “No Carb” lifestyle.

I spotted this trend last year and it continues: the evolution of our industry to a software, data based model…in all capacities…leasing, property management, utility management, key management, pet grounds management.

Having volunteered over a dozen collective hours to support the NAA Event, your local Apartment Association of Orange County team continues to be the hardest working bunch in the business.

While there are more modes and methods of transportation in San Francisco than anywhere else in the free world, it still takes an hour to get to Chinatown for lunch.

The 2017 NAA Education Conference and Industry Exposition will be in Atlanta Mark your calendar and I’ll see you there.

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you?

PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you?

The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business.

But where does that leave you?

Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process?

We recently had a call from an AAOC member who went through this experience.

His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long.

At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage.

We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in.

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August 2016

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Apartment News

7

SACRAMENTO REPORT

Time Out

B y J on S mock & R on K ingston

T

he usual hustle and bustle in the media exposure to the extent of others halls of the Capitol were largely are still of importance to a large segment absent in July, leaving the build- of the rental property community. ing and its environs to curious visitors to Three of them, and maybe a fourth, will wander mostly empty halls and exhibit be front and center in August.

AB 2819 has been noted in these rooms. When the Legislature shut down and Members decamped the Capitol pages almost every month as it has for the normal summer break it left plowed its way through the process from undone a number of high profile pro- its introduction in February, through posals that remain on the calendar for five sets of amendments, to its current action upon its return in August. Some posture on the Senate Floor—despite JLE.ad:Layout AM Page 1 of the apartment industry registermost issues that may1not3/8/10 garner 11:21 the public

ing its strong opposition in committee and on the Assembly Floor. It was one of the bills your leadership team focused on during its Sacramento legislative visit in March. It passed the Assembly 41 to 30, the minimum necessary for passage of any measure, with all seven Orange County Assembly Members voting No (or “Absent, Abstaining or Not Voting”—a category equivalent in effect to voting against a measure). If passed by the Senate in its

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August 2016

current form and approved by the Governor, the measure will have broad impact on the worthiness of normal credit reporting on rental applicants for want of meaningful and verifiable information on past defaults in their financial and rental payment history.

Existing law requires masking of UD actions for 60 days from the date of filing, and permanently thereafter if the defendant prevails within that period.

The law encourages prompt action and settlement. AB 2819 shifts the burden to the plaintiff owner not only to prevail within or beyond the 60-day period, but also to carry the case to judgment by trial or stipulation. Getting the keys back is not enough under this bill. Here are several reasons why we continue to oppose AB 2819.

• AB 2819 will unfairly keep a majority of all UD actions hidden from public view. Most property owners who get possession of their properties before a UD proceeding concludes do not go back to court for a judgment. They’ve already lost rent, and they’ve paid court and attorney fees to file the UD action.

Because judgments will not be sought, thousands upon thousands of rent default records will remain hidden from public view.

• Requiring property owners to obtain a judgment in order to unmask a UD proceeding only serves to promote more delays and frivolous claims.

UDs are supposed to be expeditious proceedings, and one of the few

policies that encourage resolution is the masking law. Because proceedings become unmasked at the 60-day mark, parties are encouraged to settle or complete trial within that period. This bill removes the incentive to settle quickly, while encouraging the practice of lodging baseless and meritless claims to further delay proceedings.

• Property owners use a tenant applicant’s credit history to be fully apprised of a prospective tenant’s fiscal responsibility.

• Property owners have the right to know whether a prospective tenant is a serial rent defaulter or vexatious litigant. AB 2819 unfairly keeps rental property owners in the dark and from knowing the truth about prospective tenants.

AB 551, the bed bug bill that has similarly been discussed repeatedly in these pages, was removed from the Senate Inactive File on the final day of the session before the July break. It is now poised for amendment on the opening days of August in a form that has not yet been completely vetted.

Discussions with the author’s staff and supporters continue regarding the role of the PCO (licensed pest control operator) and the continued reference to a private association’s remediation standards that can be accessed only by its membership, i.e., you have to become a member of the association in order to get access to the full Monte. There are several other issues of continuing con-

cern that may be ameliorated by further negotiation on this measure before it is taken up on the Senate Floor.

SB 7, the latest iteration of the water submeter bill, has been on the front, middle, back and front burners over the past several years. AAOC and others have been engaged with its subject for several legislative sessions. It was last formally considered on September 8, 2015, in the closing days of that session and defeated by a close 29 to 28 Assembly floor vote. A motion for Reconsideration was routinely granted as a courtesy and that is where the matter now stands. Various proposals for amendment have been floated recently and are under active discussion by many different parties. AAOC and others remain opposed but hopeful that several hurtful provisions can be eliminated from the bill.

AB 2502, dealing with local authorization for inclusionary housing ordinances, has taken an unorthodox path to remain viable for consideration at its next step (whatever that may be) despite missing several deadlines for Assembly action to move it to the Senate.

We continue to monitor it closely for its precedent setting application to the multifamily housing industry.

Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

Are you looking for a particular product or service?

We can help!

Visit our Buyer’s Guide beginning on page 49 for the resources you need!

August 2016

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9

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers

C

an’t seem to keep my apartments maintained. Lately, it seems like they are falling apart. I do the best I can, I fix most stuff myself, and contract out some, but it seems like some of my tenants are sabotaging the apartments. I’ve replaced the smoke detectors in one of my rentals three times in the last year. I know something’s up, what do I do?

It’s more important now than ever before that you establish and follow an

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Apartment News

operations and maintenance plan when managing and maintaining your rentals.

Not only is it just good business sense to maintain your rentals properly, but also the law mandates your prompt response to complaints of serious habitability defects. It is critical to identify tenants who engage in damaging and destructive conduct. Although the code specifically precludes a tenant from benefiting due to his inflicting damage to the apartment, often it is difficult to

www.aaoc.com

August 2016

prove the tenant caused the habitability defect. A good practice to enact is to create a maintenance log of repairs to each unit. Many owners will require a tenant “sign off ” when the repair is completed, other owners photograph the repaired item upon completion as proof of completion. These practices will support your claim that the “selfdestructing” smoke alarm is being Q&A — continued on page 12

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Q&A — continued from 10 damaged by the tenant. Several pieces of legislation have been enacted to crack down on the small minority of landlords who fail to properly maintain their buildings. Depending upon the severity of the defect, and providing that it is not tenant caused, a landlord may be cited by one of several governing agencies and given a period of time, ten to thirty five days to make the repairs. If the repair is not completed as required, there are provisions that would allow the governing agency to make the repair, and add the fees and costs of correction as a lien against the property. Additionally, legislation eliminates the tax benefits to the owner during the period of non-compliance, and in extreme circumstances, precludes an offending owner from demanding or accepting rent. Now more than ever before, it is critical that you document your repairs and identify the residents who are engaged in sabotage or other destructive conduct.

My new tenants just moved in a month and a half ago. The lease requires that the tenant pays for all utilities, and must put the utilities in their own name prior to moving in. Well, I just received the electric bill, and it’s still in my name. I’m thinking about not

12

Apartment News

paying it, just letting it get shut off. Maybe when the lights go out, they’ll take care of it. Can I do that?

No, can’t let the utilities be shut off.

Your tenant’s actions are a breach of the rental agreement, and must be addressed in compliance with California law. You should immediately prepare and serve a Notice to Perform or Quit- Breach of Covenant notice. The notice should identify the specific breaches, the failure to place the electric utility in their own name, and their failure to pay the utility charges incurred since taking possession. The notice should be specific as to how they must cure the breach, namely, they must put the utilities in their name, and reimburse you for the amount of utility changes that have been billed and incurred post tenancy. Note that some jurisdictions may require that you include a statement identifying a witness who observed the breach, as well as the date and time of the breach. In such jurisdiction, you or your manager would suffice as the witness, and the breach would be considered ‘ongoing’ as it continues to occur. In the event of noncompliance, you would be entitled to file an unlawful detain action to recover possession of the premises. Rarely though is that necessary, as the vast majority of residents will immediately comply.

www.aaoc.com

August 2016

I drove by my apartment building the other day and noticed that one of my tenants put up a satellite dish antenna, not just one, but three. I just put a new roof on about a year ago. This tenant had the nerve to bolt them right through the new roofing shingles. Looks terrible. I’m concerned about water leakage, mold and possibly voiding my roof warranty. Can they do that legally?

No. Your standard apartment association rental agreement most likely includes a provision prohibiting the tenant from making modifications or alterations to the premises without the landlord’s prior written consent. The tenant is in breach of the agreement and most courts would agree that the breach is a curable one. Depending upon the extent of the damage to the roof, the tenant’s conduct may rise to the level of waste, a non-curable breach. You have at least two options. First, you may remove the satellite dish antenna from the exterior of your building and repair the damage.

You would then deduct the reasonable out of pocket costs from the tenant’s security deposit. You can then demand reimbursement by serving a three-day notice to perform covenant or quit by demanding that the tenant replenish the security deposit for the amount charged. A second option would be to Q&A — continued on page 14

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Q&A — continued from 12 serve a three-day notice to perform covenant or quit, by demanding that the tenant return the premises to their original condition by removing the satellite dish and repairing any and all damage to the building. This option is not preferable because you do not want to instruct the resident to climb on your roof and perform the roof repair himself. Under either scenario, you would be well advised to document the breach by taking pictures of the unauthorized satellite dishes and the damage that was caused by its installation. Keep in mind, California law allows tenants to maintain a satellite dish antenna on their patios and balconies, within areas exclusively for the use of the tenant. These do not, however, give the tenant the right to affix an antenna to your roof or install an antenna in the common areas.

I recently purchased a small apartment

building near the beach from an older couple who had managed the building themselves for many years. Nice folks, lousy bookkeepers. The rent roll I received in escrow appears accurate, but the names on the roll and the names of the tenants in their records don’t match. I think I’ve figure out who’s where simply by talking with and asking the tenants directly, but there are two apartments with very uncooperative tenants. They refuse to give me their names or answer any questions at all. They just say, “Call my lawyer”. The first of the month came and went and everyone paid except these two units. What do I do? Can I evict if I don’t even know their name?

Sure. Since your rent roll is apparently accurate, and you know the terms of the agreement, you should immediately serve a three-day notice to pay rent or surrender possession. Simply list the names as John and Jane Does 1 through 10. The amount demanded would be the amount reflected in your rent roll as the rent due for that unit. When the

rent is not forthcoming within the three days, then the eviction may be filed.

Your attorney will simply name the defendants as “Doe” defendants. You will want to serve a “prejudgment claim of right to possession” notice along with the complaint to “flush out” any and all occupants and avoid the third party claim of right to possession (the old Arietta claim). The court will generally require a complete physical description of each “Doe” defendant judgment that is entered. Your attorney’s process server takes care of that for you. The eviction itself is no different than any other ordinary eviction. If you ever do learn of the tenants’ correct names, the judgment may be emended to replace the Doe name with the defendant’s true name, which will allow you to collect the money owed. Make sure you take a picture of the soon to be ex tenants and keep it in your file. It will aid you in collecting from them when you learn Q&A — continued on page 30

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15

FEDERAL FOCUS — THE NAA CONNECTION

BY GREG BROWN

Washington Update — Making Good Choices

I

t is July which means beach time and boat drinks, summer camps, lots of seared proteins and of course the 2016 Presidential Nominating Conventions. That last one was on your list, right? Maybe that is just for insidethe-beltway nerds like yours truly.

Though with all of the media coverage of Donald Trump these past 12 months, one would think it was on everyone’s mind. The networks might even devote more than the usual one hour of prime

time to the conventions just in case something interesting occurs. One thing Mr. Trump seems to always deliver is something interesting.

The most recent conversation around Mr. Trump is whether his particular brand of populism is made from the same formula as that which fueled the “BREXIT.” It would appear that the two flavors share at least some ingredients — anti-establishment, anti-elite and desire for more “control” of the

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There is also some similarity in the intra-party fighting both here for the GOP and for the Conservative Party of the U.K. The two highest profile advocates for “remain” and “exit” were two conservatives, David Cameron and Boris Johnson, respectively. There almost Federal Focus — continued on page 18

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Federal Focus — continued from 16 certainly must be some self-reflection taking place in that party as they move to select a new leader.

Would the election of Donald Trump to the Presidency be the equivalent in scale to the BREXIT? It’s safe to say that because he is such an outsider and not like nearly any candidate with a 50 percent chance to win the White House, the election of Donald Trump would be a very significant event. Depending on who you are, the shock of that actually happening and the potential long-term implications are probably of equal significance to the U.K. departing the European Union. At that point are we looking at a world-wide movement?

Should all elite institutions and institutional players be worried for their future? That certainly is possible. It has even been suggested that globalization itself could be on the decline. Stopping expansion of global trade is unlikely but events like the BREXIT and the

election of someone like Donald Trump to the United States Presidency could change how that trade is carried out.

The referendum on Donald Trump occurs in four months, but remember that there are 535 other federal policymakers who also hold our future in their hands. Even if he wins, Mr. Trump is not sitting atop the iron throne ruling as he sees fit. He must work with the Congress to advance much of his agenda (Sidebar: if we have learned anything from the current administration, it is that the President can in fact do a lot without Congress). The House and Senate play the critical role on policymaking in this country and we need to make sure they are equipped with all of the information to make good choices.

Members of the apartment industry should be thinking how and when to get some time with their member of Congress between now and Election Day. How about a property tour at one of your communities? Or, a sit-down with a small group of members just to

catch up on what’s happening in apartments in the local community? Is there a town hall meeting or other event with the member coming up? Any one of these is a perfect opportunity to educate the member of Congress on you, your business, your employees, your residents and the apartment industry overall.

Remember NAA’s grassroots program is called Advocacy365 and is intended to be an ongoing, year-round effort to build actionable relationships with elected political leaders.

Thanks for reading. Talk with you next month.

Regards, Greg

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DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

D

ear Maintenance Men:

I have a unit with old laminate counter tops. The counter tops are sound, but are very dull and faded looking. Can the tops be saved? I don’t want to replace them at this time. Do you have any suggestions?

Bill

Dear Bill:

It will be impossible to make your counter tops look new again, however

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with a little bit of elbow grease, we can give them a new lease on life. First thoroughly clean the counter top with Soft Scrub or similar product, rinse completely. The laminate rehab products are wax-based sealers found in name brands like Gel Gloss or Minwax.

They can be in paste, liquid or spray form, however do not use auto wax.

You may want to apply these products from time to time as the counter tops lose their luster.

Dear Maintenance Men:

I own 8 units and enjoy doing minor maintenance around my building.

One of my current projects is to repair three persistent leaks on my roof. The property has a flat roof. Can you give me some advice on tracking down these leaks? Don

Dear Don:

Flat roof leaks can be extremely tricky to trouble shoot. Water intrusions tend

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6. Blisters and water pooling areas on the roof.

Some solutions and preventative maintenance: a. Caulk all flashings and exposed roof seams with roofing Henry’s 208. It comes in gallon or tube form.

Maintenance — continued on page 22

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Maintenance — continued from 20 b. Caulk any exposed roofing nails. c. Score blisters with a utility knife and inject Henry’s 208 with a caulking gun into the blister opening. Apply pressure until cement oozes out of the cut.

Install desired size of cap sheet as a patch. d. Cover any exposed roofing

material with gravel or stone.

(This keeps the sun from rotting the material.) e. Secure any loose gutters and clean out drainage systems. f. Seal any cracks in the stucco, water can wick into these cracks. g. You may want to consider installing roof drains in the areas that rain water pools the most.

h. To help keep cracks from coming back, use fiberglass webbing with your patch material.

Dear Maintenance Men:

How do I get a fiberglass tub clean without scratching the surface? John

Dear John:

The nice thing about fiberglass tubs and showers is that no matter how dirty they get, they are fairly easy to clean up.

Be careful not to use any abrasives on the fiberglass, such as scouring pads, steel wool or gritty cleaning solutions.

“Soft Scrub” may be used sparingly on soap scum buildup. “Lime-Away” may be used for hard water mineral deposits, but read the directions and look for the fiberglass warning or approval statement. If you have very tough stains, moisten a cloth with clean Acetone solvent or nail polish remover.

Do not let the Acetone pool as it may soften the fiberglass material. Acetone and many other cleaners have very strong vapors, so it is important to ventilate the area properly. After all the cleaning is done, the fiberglass surface may be dull. Use a fiberglass conditioner and glossing paste to bring the tub or shower back to its original condition. You can use a product called “Gel Gloss” to bring back the shine.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation; JLE Property Management, Inc for management service or consultation; Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480 CA contractor lic: #797645, EPA Real Estate lic: #01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com & www.ContactJLE.com www.Facebook.com/BuffaloMaintenance

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To Train or Not to Train?

This Shouldn’t Even Be a Question.

BY ANGEL ROGERS, ARM, CCRM

I

n my many years of Property Management, I have discovered that there are two camps with differing philosophies regarding continuing industry training. The first camp seeks out training with the belief that it is valuable and beneficial; not only for the employee, but the organization as well.

The second camp believes that training is a waste of time and resources and avoids it.

Unfortunately, the second camp seems to be in the majority. While most Directors of Property Management and Regional Managers fall into the first group, they often work for a member of the second group.

Costs vs. Benefits of Training

Training costs are directly measurable. For example, sending an employee through an association sponsored training program will incur tuition costs, possible travel, and time away from their site. Let’s not forget the employee’s wages while attending the course. And, perhaps overtime or additional work

26

Apartment News

load burdens for the other employees.

Having a trainer come to your organization will also incur costs. The speaker will have a fee as well as material costs.

Bringing everyone together will cost mileage dollars and refreshments. Not to mention closing the offices down for a few hours and the possibility of missing that cherished leasing opportunity.

There is no question that training can be expensive. But with proper planning and budgeting, the cost can be reduced. The real question to ask is “What is the cost of liability if the team is not receiving training?”

The benefits of training are easily measureable. For example, I have numerous clients tell me that leases increased the same afternoon as a morning leasing session, or the closing ratios improve dramatically. Customer complaints decrease after training, and employees tend to be more cautious about Fair Housing once they have proper understanding of the laws and guidelines.

The right training can increase an employee’s motivation and enthusiasm.

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August 2016

Continued, regular training will increase productivity, team morale, selfconfidence, sense of importance, and communication skills amongst your team. In these times of economic uncertainty, when most companies have suspended salary increases or implemented staff reduction, training should be viewed as a reward for continued employee loyalty. If training is marketed correctly as an investment in the employees, your team will be excited to attend and see this as an additional benefit to them.

Excuses for Avoiding Training

I have heard all the typical excuses for avoiding training. Here are some examples and my particular spin on how to turn these negative attitudes into positive solutions.

“It’s too expensive.” Yes, it can be expensive. Or, it can be viewed as an investment into the future of your organization. What is the cost of defending To Train — continued on page 28

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To Train — continued from 26 a Fair Housing law suit? What is the cost of apartments sitting vacant because your staff does not understand the concept pre-leasing? How much does your Worker’s Compensation insurance increase due to injuries that could have been avoided with proper training?

What is the cost of defending a sexual harassment claim, or a wrongful termination? Each one of these scenarios has the potential to cost your organization thousands and thousands of dollars.

Proper staff training can save you money due to increased knowledge and professionalism; not to mention decreased staff turnover.

“We don’t have time.” I hear this often enough to wonder if trainers are the only ones who have time for training!

Property Management has its own monthly timeline that we all understand.

Training should be scheduled after rent week, not on Monday mornings, and not on the day of month end for account-

ing. Yes we have renewals, inspections, move outs, move ins, bills to process, resident issues to address, and turnovers to complete. But each of these tasks can be scheduled around training.

Try seeking input from your front-line team to determine the best time to schedule training. It is not okay to have our teams performing below standard or being assigned tasks that they do not fully understand. Taking a little time to show them the correct procedures will make their time spent on the job much more productive and therefore saving precious time. Not making time for training could prove to be costly to your organization.

“We can’t afford to have our team away from the property.” Understandably, closing the office may not be realistic right now as no one wants to miss a potential lease. There are other options to employ; such as having two sessions in one day and alternating employees so the office remains open.

Or, have staff participate in an on-line

course or webinar. Blended learning opportunities, (offering both live and on-line training) has proven to be very successful as employees get a global perspective of the topic.

“Why do we need training when HR or a Manager can handle some teaching?” Your in-house experts are indeed valuable to your organization and they should be involved with training company policies and procedures.

But what if they have not been brought up to speed with new laws? Or what if their work load is too heavy to expand into training? Even if you have an inhouse trainer, sometimes the message needs to be heard from an outsider who is not entrenched with the various personalities and histories of employees. A knowledgeable in-house trainer will know when to outsource some of the training.

“Training is a chore, and boring!”

Hire the right trainer! It is difficult for To Train — continued on page 30

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29

To Train — continued from 28 Property Management employees to relate to someone who has not actually worked in our field. The most successful trainers are those who have paid their dues in the industry and have walked the same walk as their students. The stories we tell, of both successes and failures, are the best way for students to completely understand this wonderful, crazy world of Property Management!

So, To Train or Not?

Property Management continues to grow in sophistication and complexity.

Our team members must continue to learn how to operate our communities with the newest ideas and technology.

Remember, the success of any property is a direct result of the competency of the front line team. Training breeds competent professionals. Competence improves performance Whether you embrace it, tolerate it, deny it, or avoid it, regular consistent

training is necessary in Property Management. It always has been and always will be. I feel so privileged to be part of the generation that was trained by industry icon Dorothy Gourley. I always looked forward to those training sessions and was so inspired to do great things with the knowledge she imparted on me. I am still thankful to the leaders of those companies for investing in me.

Bringing in the right trainer, or sending your employees to industry training, will have your employees feeling privileged and thankful too!

About the Author: Angel Rogers has over 20 years of Property Management experience. She has been teaching for various Apartment Associations for 10 years and has successfully launched her own training company, S.T.A.R. — Specialized Training by Angel Rogers. She is dedicated to providing educational sessions that are motivational and create a fun learning environment.

Angel can be reached at (909)725-2700 or

Q&A — continued from 14 their true identity.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 245,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information and to sign up for our periodic newsletter.

angel@angelrogers.com — check out her website: www.angelrogers.com

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August 2016

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Join renowned author, William R. Gorman, and Honored Guests; Clement C. Morin, Stephen C. Duringer, and David M. Gerson as they reveal their top Myth picks for a countdown to wealth building through real estate investing.

Personalized, author-signed copies of Cash In on the Myths of Real Estate for all registered attendees. SPACE IS LIMITED. PLEASE CALL TODAY. W.R. GORMAN & ASSOCIATES | (714) 255-9998 | www.WRGORMAN.com

August 2016

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Apartment News

31

BY PETE REGULES

5 Ways You Can Reduce Resident Friction

C

ustomer service and customer experience is a topic of much discussion in today’s marketplace. As our marketplaces become more competitive and our rents continue to increase, the expectations from our resident — both current and future — continue to go up. Residents want their interactions with property management to be simple and easy. No one wants to do business with a “hassle brand”. From your website, to communication from and to the office and even encounters on the community grounds, your residents want less “friction” in their encounters with you.

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One of the great examples of the simplification of customer experiences in Uber. The car sharing brand continues to achieve unprecedented growth due to the simple, easy to use process that is provided to customers. Three clicks of an app is all it takes. Reviews of both Uber drivers — as well as Uber customers — are easy to access. Prices are clear, communication is clear, and both the customer and the business are left with a satisfying experience that benefits both parties. Uber drivers are among the most satisfied “employees” I know. Many will rave about the company to you. You too can create an

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August 2016

No customer wants to fall victim to the phone queue of death.

“Uber Effect” for your customers. Each avenue of connection to your residents is an opportunity for you to lessen the “friction” they encounter in order to leave them happier — and you just might find a little joy along the way as well.

Here are 5 easy ways to reduce friction: 1. Phone: No customer wants to fall victim to the phone queue of death.

Hours upon hours of “press 1 for this” and “press 2 for that” are enough to drive anyone crazy. Some apartment management companies have outsourced a call center to ensure that calls are answered by

a friendly voice. But, when dealing with the call center associate on the other side of the phone, customers may be on the receiving end of an ear who only knows the script that is in front of them.

True success comes from the person who promptly picks up the phone and has an honest conversation with their customer. Residents want to be able to call on their schedule, and want to feel like the person on the other side of the phone is listening and really, truly cares. Try answering the phone “My name is Pete — I can help you!” Easier to remember if you use your own name, but you get my point.

2. Email: The same philosophy is true when it comes to email. Customers are tired of getting the same generic email template that just has a couple of fill in the blanks created to give the sense of customization. Today’s renter is smarter than that. They

want nearly instant replies for their correspondence to you and they want the reply to be simple, clear and engaging. Remember, most of your customers are busy and communication from you should never be seen as a challenge in their otherwise complicated lives.

3. In-Person: Distractions are the enemy of the in-person connections you have with residents. The person in front of you (yes, even that “one resident”) needs to feel that they have your complete attention.

Allowing them to see you taking notes about your conversation — even if you have a great memory — sends a sign that you are engaged and focused on their needs. Don’t be generic and homogenized in the service that you provide them.

Prospective residents will often visit five to seven apartment communities before making a final decision. Make sure that the service you provide is

August 2016

both unique and memorable, so that you are not remembered as just another apartment community.

4. Retaining Residents: So often residents feel that, once they have moved in, you have forgotten all about them. The attention that they received during the initial leasing process is replaced by an absence of interaction. They may never even hear your voice unless they call the office with a maintenance request.

People would almost always rather live in a place they feel connected to. Make sure to remember the occasions that they celebrate and celebrate them. A 99-cent card signed by the office team delivered to them on a birthday, anniversary or other special day is a simple way to let them know they are remembered and valued.

5. Follow-up: Over half of the Resident Friction — continued on page 40

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33

Find a charity you like and donate something every day…

30 Day Challenge to Passion, Purpose & Profit

A

30 day challenge is a great way to force yourself out of your comfort zone and revamp how you do your job, improve personal skills and work towards your life’s purpose. Why 30 days? Because in 30 days you can literally change something important but it’s also short enough to be totally manageable (I can do this for 30 days!). Try it and you’ll find you are 30 days away from being a better leader, a better sales person (what if your goal was to make one sales call a day for 30 days?), have higher resident retention, inspire your team members (what if

34

Apartment News

your goal was to email teams a fast idea/tip every day to help them do their jobs better?) or eat healthier/ be a better listener/ start a blog, learn the basics of a new language or have your waistband be looser in 30 days?

Here is Mindy’s suggestions on challenges — or choose your own. The bottom line is in 30 days you can make a big difference in your life.

• Be totally honest — so no white lies for the month.

• Before you go to sleep, do Wayne Dyer’s trick and say positive affirma-

www.aaoc.com

August 2016

BY MINDY WILLIAMS

tions or things you’d like to happen.

He says most people worry before bed or think about what bothered them during the day. Change that to think about good things.

• Clean out your closet.

• Create a bucket list of 30 items in 30 days.

• Do 50 sit-ups or push ups a day.

• Do karma yoga (selfless service) for at least 10 mins a day. Karma Challenge — continued on page 36

August 2016

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Apartment News

35

Challenge — continued from 34 yoga is said to be the most effective way to progress in spiritual life.

Karma yoga is often understood as a yoga of selfless (altruistic) service.

(Wikipedia) • Don’t buy anything new for a month.

• Drink eight glasses of water a day.

• Eat 7–10 servings of vegetables every day.

• Eat something you’ve never tried before every day.

• Find a charity you like and donate something every day (can of food, socks, toys, toothbrushes, etc.)

• Find a daily Bible app or podcast and listen to that each day.

• Give a compliment a day.

• Give up alcohol for a month.

• Give up caffeine for a month.

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Apartment News

• Give up judging people for a month.

• Stay off social media sites for 30 days.

• Give up sugar for a month.

• Stop watching or reading the news.

• Give up TV for a month. (Yes, you can DVR your favorite shows… :-)

• Take 5 deep breaths every day.

• Keep a gratitude list for 30 days.

Many people post it on Facebook.

• Keep a laughter or happy journal.

Write down something every day that made you happy or laugh out loud.

• Learn a new vocabulary word every day.

• Make a sales call or follow up every day.

• Spend 30 minutes a day cleaning up and organizing. That’s 15 hours total.

• Spend each day being as ‘present’ as possible.

• Spend each day really listening to people.

• Start a blog.

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August 2016

• Take a walk every day.

• Treat everyone you meet today as the most important person on earth.

• What’s the one thing you’d like to change about yourself? Change it for one month.

• Write 30 things you love about your parents or spouse or kid and give the notes every day next month.

About the Author: President of Rent & Retain Magazine and author of 10 books on property management, Mindy is THE guru when it comes to resident retention. She has written more books on property management than any other author, and her simple, easy-to-implement ideas are used daily on site in all 50 states, Canada, Australia, England and France. Sign up for Mindy’s “must have” magazine at www.RentandRetain.com.

Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

August 2016

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Apartment News

37

Le ga l Is

Making the “Pieces” fit!

u niq ch Te ing as Le

su es

Certified Housing Provider Education Program

es

— Fall 2016 Program —

This 11-week comprehensive training course is beneficial to anyone in the rental-housing industry! Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Ma

g

sin

u Ho

int en

an

ir Fa

ce

Each Thursday, September 8–November 17 Time: 8:30 am–12:30 pm

Schedule of Classes

• Residential Property Management — 9/8/16 • Property Marketing Analysis & Strategies — 9/15/16 • Property Maintenance — 9/22/16 • Leasing Techniques & Renting to Qualified Residents — 9/29/16 • Legal Issues Affecting Landlords & Tenants — 10/6/16 • Human Resources — 10/13/16 • Fair Housing & Government Standards — 10/20/16 • Employee Development — 10/27/16 • Financial Management & Budgeting — 11/3/16 • Liability, Emergency & Crime Management — 11/10/16 • Insuring & Protecting Your Community — 11/17/16

REGISTER TODAY!!

All Classes held at the AAOC Office: 525 Cabrillo Park Drive, Suite 125, Santa Ana, 92701 Members: $395 Non-Members: $495 Payment must be paid in full by event date.

Cancellations require 72-hour notice.

To REGISTER — Go online: www.AAOC.com or Call: (714) 245-9500 38

Apartment News

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August 2016

Fall 2016

Certified Housing Provider Education Program Instructors

Frankie Alvarez Buffalo Maintenance Company

Denise Arredondo JLE Property Management

Naomi Bailey Naomi Bailey Performance Training

Colin Calvert Fisher & Phillips LLP

Todd A. Brisco Todd A. Brisco & Associates

Irina Cioban Stratford Capital, LLC

Stephen C. Duringer, Esq. Duringer Law Group PLC

Laura Lemansky RentPath

Rich Lombardi CCIPS Institute

Tony Maggi MPMS, Inc.

Jim McClung American Environmental Specialists, Inc.

Dan Firestone Contemporary Information Corporation

Gonzalo Garcia Santa Ana Police Department (Not Pictured)

Linda Tarzjani Orange County Housing Authority (Not Pictured) August 2016

Christy Watson Orange County Fire Authority (Not Pictured) www.aaoc.com

Apartment News

39

Resident Friction — continued from 33 residents who tour an apartment will not receive a follow-up message.

Another 25% will receive one over 24 hours later. In an age of instant gratification and digital engagement, the people who will stand out the most are the ones who follow-up the fastest and using the methods that a customer prefers. Text rules the day, with social media sites

coming in a close second. Photos and videos are available via smart phone during the tour — and as a vessel for you to make a memorable follow-up statement. In every circumstance, make sure to do what you said you would do and be timely doing it. Just this basic level of customer service is often forgotten and it is a great way to make sure your customers have less friction in their encounters.

About the Author: Pete Regules has over 25 years experience in the multifamily industry. He has held leadership positions with the Apartment Association Greater Orlando, the Florida Apartment Association and the National Apartment Association. Within these organizations, Pete has received the NAA Paragon Award, the FAA Hall of Fame Award and has been a three-time volunteer of the year at AAGO. Pete is a motivational speaker currently on tour with the Apartment All-Stars. His passions include leadership, retention, and marketing. Pete focuses on new innovative ways to rent apartments and have more fun!

Reprinted with permission from Rent & Retain Magazine, www.rentandretain.com

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

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August 2016

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August 2016

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Apartment News

41

Financial Independence — What Is It?

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

from Cash In on the Myths of Real Estate

A

chieving financial independence is basically a universal goal held by almost everyone.

The problem is that the term is completely misunderstood. And, even fewer people know what actions are needed to achieve this goal.

Most individuals believe that financial independence means not having to rely on others as their source of income.

As children, many of us received an allowance doled out by our parents for chores completed. Later we took jobs where we relied on the owners or our

bosses to make sure that we got paid. At one time or another, almost every worker has wanted to be his own boss and not to have to rely on others.

Those who choose to invest in real estate and, particularly in income properties, are well on their way to attaining financial independence. Yet, when pressed to define exactly what they mean by this term, very few of apartment owners can give you a specific answer.

Many see their income properties as providing a tax shelter or, if they have been owners for a long time, a source of

cash flow. A few even perceive that owning real estate significantly contributes to their net worth. Yet not one of these answers truly reflects the meaning, and more importantly, the value to be found in achieving financial independence.

In my book, Cash In on the Myths of Real Estate, an entire chapter is devoted to the philosophy of investing. Defining financial independence is one of the principles of successful investing that I address.

8-2 People understand what it means to be financially independent.

Popular Belief: Substantial net worth and/or income are the source of financial freedom.

Bill’s Truth: Net worth does not necessarily translate into cash flow. On top of that, some owners become so tied to the demands of their properties that they are never able to take time to enjoy the fruits of their labor.

You may want to structure your real estate holdings to provide a better cash flow and/or more leisure time. The amount of time or money differs with each individual and may change as personal circumstances change.

The true measure of financial freedom is the ability to live your lifestyle (home, vacations, hobbies, schooling, etc.) to the fullest extent, while feeling completely secure about your financial position.

You need to establish your goals for financial independence in very specific terms and those desires should serve as the driving force behind your financial plan. How you formulate and handle your real estate plan is very apt to play a major role in this process.

Cash In: Set your goals for what you want in terms of financial freedom and make achieving those goals your passion.

Being financially independent means you never have to ask.

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Apartment News

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August 2016

It all comes back to having a real estate plan that you have defined, in writing and in very specific terms. This is such an important concept that this is the very first myth in my book.

You can read more about how to create a written real estate plan in the June 2016 issue of Apartment News Magazine. Or, you can take advantage of the WR Gorman & Associates template that we have created to simplify this process.

With a well-quantified, written real estate plan, you will be able to double or even triple the value of the Cash Ins included within my book, which is now at the printers! Save the date, September 13 is going to be our official Book Signing Party.

If prior to the launch date, you meet with me to create your own, written real estate plan, I’ll even get you an advance copy.

About the Author: William R. Gorman, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, Broker and by Randy Combs, Broker, and Sonya Loera, Realtor.

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Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

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August 2016

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43

WORKPLACE HARASSMENT Are Your Employees Up to Date on Training?

AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years.

Join us for our Workplace Harassment Training to learn about: n

Sexual Harassment

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Investigating Complaints

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Title VII Civil Rights Act

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Prevention of Claims

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Sex Discrimination

Each attendee will receive a Certificate of Completion after completing the training.

Presented By:

Date:

Thursday, August 18, 2016

Time:

Registration — 8:30am Program — 9:00–11:00am

Cost:

Tom Cummings Wesierski & Zurek, LLP

Members — $50 Non-Members — $70

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

2 CEC Points

Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on August 18, 2016

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Apartment News

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August 2016

An AustralianIncluding Journey Tasmania

This October rental property owners will depart on a grand journey to the land of Oz. An epic adventure that spans 20 days, with touring from the white sands of the tropical north to the iconic red center, and even a jump off the south end of the continent to the island of Tasmania. The tour starts in Sydney with wonderful experiences like a private tour and tasting plate at the famous Opera House, High Tea and touring at the Sydney Botanical Gardens, and even an up-close and personal encounter with Australian wildlife. We have packed the tour with experiences that you will always remember, from amazing scenic train trips, aerial observations, harbor cruises, an historic tram dinner and even an aboriginal walk-about.

After exploring the bustling city of Sydney we will drive the Great Ocean Road in the south between Melbourne and Adelaide, staying multiple nights along the way. You will learn to throw a boomerang, play a Didgeridoo and try your hand at Aboriginal painting of your own boomerang. In the heart of the tour, there will be many once-in-a-lifetime experiences like dining under a million stars at Ayers Rock, learning songs around an Outback campfire dinner, and visiting a cattle station to see outback paper made. Imagine striding atop a camel at sunrise, the beautiful light casting colors onto the natural wonder of Ayers Rock.

Most tours to Australia don’t include Tasmania, but this lush and scenic island tucked near the bottom of the Australian continent is a jaw dropper. Wonderful UNESCO sights and one of the epicenters of Australia’s historical convict heritage. Come see the brilliant blue waters of Wineglass Bay and the fishing boats bobbing in the harbor of Hobart – a harbor that is a cross between Cape Town and San Francisco Bay!

Some more of our Experiences!

We have great direct airfare on legendary Qantas Airways, which includes all the flights needed ded as we explore this magical continent voted by Conde Nast as destination of the year 2016.

This tour is hand built, not a mass-market market Australia tour, and features wonderful cultural, scenic and dining experiences each day.

       

Visit StewartTours.com or Call 866.944.3036 for information, tour pricing and more.

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August 2016

MacDonnell Ranges Full Day Tour Full Day on the Outer Great Barrier Reef Thala Beach Reserve Jungle Bungalow Stay Melbourne Colonial Tram Car Lunch Bonorong “Feeding Frenzy” in Tasmania Visit to Incredible Mona Museum Drover Blow Blow-out Exotic Edibles Dinner Yarra Valley Wine Adventure & Barrel Tastings Stunning Ayers Rock Touring Visit 5 of the 7 States / Territories www.aaoc.com

Apartment News

45

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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August 2016

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Bugarini Family

New PSC Members

Cain Property

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Precision Concrete Cutting 650 S. Grand Ave #108 Santa Ana, CA 92705 Contact: Bill Hokans (657) 245-3400

AAOC monitors all 34 Orange County City Council agendas as well as the 3 largest Riverside County City Council agendas to protect your investment from negative issues??

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47

Featuring

Product & Service Council Member:

Stop and Think before you Sell…

How do I Prep My Building for Sale?

This is a common question that I’ve encounter over the years from owners looking to sell their apartments. In my experience be mindful of some of the financial missteps investors make. Typically, I would advise against putting money into an apartment building if you intend on selling the property. The income you are generating from the property has been taxed, if you put after-taxed money back into the property you will be taxed on the income and/or proceeds a second time at some point in the future. Nobody likes being taxed twice!

Another reason why I advise clients not to put money into apartment buildings prior to sale is that you as the Seller are guessing what the Buyer will want. You may make the mistake of identifying an item to be repaired that may or may not have an impact on the buyers’ decision on purchasing the property. For example, you pay $50K for a new roof because you believe the Buyer would want a new roof.

Imagine the Buyer says they could’ve bought the same roof for $30K and they only want you to pay $15K of it because they will get most of the use-life. You may realize from this example that once you start guessing you lost. You are no longer negotiating from a position of power.

If you are heart-set on making repairs to your property prior to sale I do recommend that the “Major Systems” be inspected. A thorough inspection of the roof, electrical, and plumbing, as well as, inspection of “health & safety” items would be critical prior to listing your property for sale. Make repairs that will have a positive impact on rents. For example, you may decide to paint the property blue with the assumption that it will increase the value but the rents didn’t increase. I have real-world experience with a client that will overlook the new blue paint because all their buildings in their portfolio are yellow. As part of their brand they repaint new property acquisitions to meet their color scheme. You have just wasted $10k.

How to maximize your property’s marketing exposure?

To maximize your property’s exposure to the most qualified buyers takes a thoughtful and unique strategy. A common misconception many owners have is that any licensed

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real estate agent can sell their commercial property just by “throwing” their property on the internet or postcard and that’s sufficient enough to generate their desired results. That is simply not the case.

Yes, internet marketing and postcards are a component of the process of selling a property but it’s not the only action required. How you came to own and operate the property is unique and no transaction is the same. Your Broker should be able to create a clearly defined marketing strategy tailored to your specific goals and expectations. This may include several targeted digital and print media outlets but also your broker’s relationships within the marketplace is just as important.

Your AAOC Multifamily Brokerage Advisor…

My name is Christopher Arvizu, Senior Vice President of NAI Capital, Inc. and founder of the NAI Capital Multifamily Services Group. I’ve specialized in Multifamily brokerage throughout Los Angeles and Orange County for over 12-years. I take pride in being a “relationship broker” with the goal of creating and preserving wealth for my clientele. I work with private and institutional investors seeking to maximize their investment strategies.

NAI Capital, Inc.

NAI Capital, Inc. is one of the Southern California’s leading full-service commercial real estate organizations, providing a complete range of transaction, property management and consulting services. NAI Capital is one of the largest members of NAI Global, a premier real estate service network with 375 offices and 6,700 market leaders spanning the globe. By leveraging our local expertise with our global reach, NAI Capital offers innovative, customized solutions and seamless service to owners, corporate occupants and investors throughout Southern California. Since 1979, NAI Capital clients have built their businesses on the power of our expanding network. We are a dynamic growing commercial real estate company. At NAI Capital, Inc. we work together putting our clients first.

PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Move Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide.

Apartment data and market research.

Product & Service Council — continued on page 50

Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com Pierce-Eislen Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

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Product & Service Council

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

continued from page 49

Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Appliance World Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Apartment/Student Housing

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

American Appliance Rentals Thomas Hogue 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

Apartment News

www.aaoc.com

August 2016

Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

Major appliances for apartments.

• Concrete • Petromat Overlays • Block Walls

Appraisal

Asphalt Sales & Service

PAVING COMPANY, INC.

50

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

• Asphalt Overlays • New Installations • Seal Coating

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Bath Renovations American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Product & Service Council — continued on page 52

Assistance in avoiding capital gains taxes on sale.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

H.G. Long and Associates—FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Ruzick & Wallace, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 51

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Boiler Systems Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Service 1st Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net Water Heater/boiler service and installation.

Buying Group NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

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Carpentry

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Professional Apartment Services David Record 3 Cala Moreya Laguna Niguel, CA 92677 (800) 875-0250 x 1015, Fax (713) 974-6889 drecord@pasonline.com

Cabinets

See the Advertisers Index on Page 72 for the location of our ad.

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Custom & standard cabinets for all areas. No job too small!

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia Painting Co. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

www.aaoc.com

August 2016

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Carpet Sales & Service Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Cleaning Service Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Appliance World Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Commercial Gas Grills AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Collections Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Product & Service Council — continued on page 54

Specializing in residential & commercial evictions.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338

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Product & Service Council continued from page 53

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Design Build Contractor specializing in exterior restoration and fencing.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Construction

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

General Contractor Specializing in Multi-Family Remodel.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Consulting

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

Provide capital plans for multiunit housing, churches and schools.

We help homeowners defer or reduce capital gains taxes.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Tax and Financial Group Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate & Tax Strategy and Investment Planning.

Contract Services Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs.

• Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more!

• Tile/wood flooring • Drywall Free Estimates. Fully Insured.

• Carpet/linoleum • Electrical Thank you for your great work on our apartments before we put them up for sale.

Your work was top notch and you got everything done in the time frame we needed.

— Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you.

— Dale S., AAOC Member

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Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Countertops Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Doors & Windows

See the Advertisers Index on Page 72 for the location of our ad.

Door Locks & Hardware Kwikset Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

21st Century Doors & Windows Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com

Kwikset manufactures and markets a complete line of door locks and hardware.

COMMERCIAL

Product & Service Council — continued on page 56

L AUNDRY

SOLU TIONS

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Laminate, quartz & granite available. No job too small.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Surface Restoration Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net Bathtub & Tile Refinishing.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Deck Coatings, Magnesite Repairs, Waterproofing

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Visit

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

CSCSW.com

August 2016

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Product & Service Council continued from page 55

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Energy Management

Electrical

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Drain Cleaning California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com Fire Life Safety.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 Platinum Plumbing Services, Co. Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net Service 1st Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

KD Electric Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Draperies/Blinds/Window Coverings

Electric Vehicle Products

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com

American Appliance Rentals Thomas Hogue 14252 Culver Drive, Ste. 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Elevator Services

Flooring and window coverings.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com — www.performanceelevator.com Providing exceptional service for competitive prices.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

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Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

August 2016

Evictions Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Financial Planning

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Restore 247 Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Fire Extinguishers Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com

Fire & Flood Restoration American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Fire Life Safety.

Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Fitness Equipment

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

BH North America Dan Foust 20155 Ellipse Foothill Ranch, CA 92610 (949) 206-0330 NationalAccounts@BHNorthAmerica.com

Product & Service Council — continued on page 58

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

August 2016

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Product & Service Council continued from page 57 Flooring Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com

Heating & Air Conditioning

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Garage Doors Republic Garage Doors John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

General Contractor Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

General Contractor Specializing in Multi-Family Remodel

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Handyman

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

866-331-1031 www.SafeHarborExchange.com 825 Parkcenter Drive, Suite 200, Santa Ana, CA 92705

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Apartment News

www.aaoc.com

August 2016

Service 1st Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Nelson & Associates, LLC Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com — www.nelsoninsure.com Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

We provide the best insurance services for Apartment Owners in California.

PHD Insurance Brokers, Inc. Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Provide insurance consulting & coverage.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

Commercial, Personal & Health Insurance.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

T h e O ls o n D u n c a n A g e n c y #1 Trusted Orange County Apartment Building Insurance Broker!

The Olson Duncan Advantage: • Access to over 300 different carriers • Your risk management partner • Customize a tailored insurance package based on your property needs

Jim Kinmartin, CPCU 310.373.6441, ext. 227 jim@olsonduncan.com olsonduncan.com

August 2016

www.aaoc.com

Apartment News

59

Product & Service Council

apartments.com/LA Times Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

continued from page 59

Sarah Atkinson Insurance Agency Inc. Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com

#1 nationwide provider of information and advertising services.

Providing insurance and financial services. See the Advertisers Index on Page 72 for the location of our ad.

Tax and Financial Group Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Move Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide.

Business Succession, Estate and Tax Strategy and Investment Planning.

TWFG Insurance Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Internet Services Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Kitchen Renovations

Advertising firm specializing in Websites, Search & Social Media Marketing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

(949) 651-0999

Apartment News

www.aaoc.com

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions Bona Fide Mortgage Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

See the Advertisers Index on Page 72 for the location of our ad.

Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Citizens Business Bank Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Seacoast Commerce Bank Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

Wells Fargo Multifamily Capital Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Specialized lending programs for multifamily properties.

nlieberman@cox.net www.bonafidemortgage.com

60

Landscapes/Hardscapes

August 2016

Lighting Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com

Mailboxes Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — ww.commercialfireprotection.com

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Online Rent Payment RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

Mold Remediation

Providing the most rent payment options in the industry.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Ornamental Iron

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Notary Services TWFG Insurance Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Product & Service Council — continued on page 62

RASH YAMBO DECKING & STAIRS Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts Fully Insured • Lic.# 804656

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Free Estimates

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Marketing

Fire Life Safety.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Odor Removal

800-677-6168 August 2016

www.aaoc.com

Up to 10 Years Guaranteed

Apartment News

61

Product & Service Council

Patio Covers

continued from page 61

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Full service parking permit management solution. We issue the permits!

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Patrol Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Pest Control Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

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Fax (562) 430-0693

Apartment News

www.aaoc.com

www.rayrobertsrealty.com August 2016

Western Exterminator Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Photography Tim Krueger Photography Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com — www.timkruegerphotographer.com

Plumbing, Contractors & Supplies California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Power Washing Advanced Powerwashing Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Property Management Services/Investments.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Power washing of walkways, dumpsters, parking areas, trash chutes.

Property Management AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 8552 Hamilton Ave. Huntington Beach, CA 92646 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

August 2016

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Apartment News

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Product & Service Council continued from page 63

NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com PMI Orange County Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax (949) 202-0495 info@pmiorangecounty.com — www.pmiorangecounty.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Text messaging services to help communicate with your customers.

See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

15+ years of experience in managing multi-family and senior apartments.

Property Management Software CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Full service parking permit management solution. We issue the permits!

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Property Management Staffing & Training JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Career Strategies John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

We are the leading screening and risk management provider for the multifamily industry.

Fully Insured

Lic. # A-715010

PAVEWAY Your Complete Solution For

ASPHALT PAVING

CONCRETE & SLURRY SEAL Owner Operated

Call For Free No Obligation Quote

(949) 851-1865

More Than 20 Years Experience

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com

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Rain Gutters Argos Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Real Estate/Investments Bona Fide Mortgage Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

See the Advertisers Index on Page 72 for the location of our ad.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Assistance in avoiding capital gains taxes on sale.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

CoreLogic Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

Marcus & Millichap Michelle Croce 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 851-3030, Fax (949) 833-0701 mcroce@marcusmillichap.com — www.marcusmillichap.com NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 66

Put 20 Years of Property Management Experience to Work for You • All-inclusive property management includes minor repairs & unit rental service

4 UN

ITS —

SAN

TA A N

A

• Vacant units made rent-ready in 7 days • All monthly & annual statements prepared by our in-house C.P.A. • Routine inspections performed to prevent large repairs “Thank you for getting our unit rented before it was even rent ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.”

— Barbara C., AAOC Member

Paul Rosow

Real Estate Broker CA BRE # 01205240

800-541-1962

3151 Airway Avenue, Ste M1 Costa Mesa, CA 92626

paul@southcoastrealestatebroker.com

•

www.southcoastrealestatebroker.com August 2016

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Product & Service Council continued from page 65

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Rent Payment Services RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

Tarbell Realtors Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Real estate brokerage and rental property management.

Providing the most rent payment options in the industry.

Reconstruction

Resident Screening

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com TransUnion Jorae Gamble 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (562) 202-8770 jzgambl@transunion.com www.Rentalscreening.transunion.com

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 72 for the location of our ad.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Roofing Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

TransUnion offers resident screening and analytics to multifamily operations.

Bishop Inc. Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

See the Advertisers Index on Page 72 for the location of our ad.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

See the Advertisers Index on Page 72 for the location of our ad.

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Satellite TV Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Security Services

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

www.aaoc.com

714.897.4342

August 2016

www.acelaundry.com

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com Tax and Financial Group Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Training NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Utilities & Sub Metering

Business Succession, Estate and Tax Strategy and Investment Planning.

1031 Exchanges H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com Utility Management and Energy Management.

Towing Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Product & Service Council — continued on page 68

Towing company with 4 locations in Orange County.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame

August 2016

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Apartment News

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Product & Service Council

Video Surveillance

continued from page 67

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Commercial Fire Protection Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com — www.commercialfireprotection.com Fire Life Safety.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Water Heaters

Video Commercials

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

NPM Staffing Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Waterproofing

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Exchange This…

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing. com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Website Development/Online Advertising

…FOR THIS!

Investors can potentially realize a better rate on return by exchanging their investment property.

Apartment SEO Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors 21st Century Doors & Windows Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Did you know that 1031 exchange options offer these potential benefits? n n n n n n

Many of our clients have found out its good to have options — ask us about yours!

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

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August 2016

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69

ADVERTISERS’ INDEX

Category

ENERGY MANAGEMENT

MOLD REMEDIATION

Ecova Multifamily Home Tune-Up Program...13

American Environmental Specialists..................18

ENVIRONMENTAL CONSULTING & TRAINING

See page 72 for alphabetical listings

Ecova Multifamily Home Tune-Up Program...13

ORNAMENTAL IRON

Alertt Access Gate Controls....................................32 Brent Collins Construction......................................30

ENVIRONMENTAL SERVICES

PATIO COVERS

AIR CONDITIONING & HEATING

CARPETS

American Environmental Specialists..................18

Bienek Roofing...............................................................5

Coast Plumbing, Heating & Air, Inc.....................63

Carpet Crafts.................................................................19

Wesierski & Zurek, LLC..............................................40

PAINT SALES & SERVICE

JM Air Conditioning & Heating..............................5

Carpet World...................................................................5

ESCROW & EXCHANGE

Bienek Roofing...............................................................5

APPLIANCES—REPAIRS, PARTS, RENTALS

Home Depot PRO.......................................................21

Safe Harbor Exhange, Inc........................................58

Rash Yambo Decking & Stairs...............................61

American Appliance Rentals.................................47

ORCO Apartment Suppy.........................................41

EVICTIONS

Ferguson.........................................................................71

R&B Wholesale Distributors, Inc. .......Back Cover

Home Depot PRO.......................................................21

COIN-OPERATED LAUNDRY EQUIPMENT

Duringer Law Group, PLC.......Inside Front Cover

PLUMBING, CONTRACTORS SUPPLIES

Lin-Ed’s Appliance Service & Repair...................49

ACE Commerical Laundry Equipment, Inc......66

Fast Evict Law Group.................................. Insert, 68

Aarow Drain & Plumbing........................................72

ORCO Apartment Suppy.........................................41

Coinmach/CSC Service Works...............................55

Steven D. Silverstein, Law Office..........................20

California Rooter & Plumbing................................29

National Service...........................................................40

Coast Plumbing, Heating & Air, Inc.....................63

R&B Wholesale Distributors, Inc. .......Back Cover

Wesierski & Zurek, LLC..............................................40

APPRAISALS/VALUATIONS

COLLECTIONS

Lee Walker Appraisals...............................................43 ASPHALT SALES & SERVICE

AMS Paving....................................................................57 C & C Paving Company, Inc....................................50 Paveway..........................................................................64

Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................35 Duringer Law Group, PLC.......Inside Front Cover H.G. Long & Associates — Fast Evict Law Group.................................. Insert, 68 Steven D. Silverstein, Law Office..........................20 Wesierski & Zurek, LLC..............................................40 BATHROOM RENOVATIONS

Ferguson.........................................................................71 South Coast Construction & Repair....................54 BATHTUB REFINISHING

Bath Crafters..................................................................40 NU-SHINE Construction Svcs. Inc........................14 BBQ & GRILL SERVICES

AEI Corporation...........................................................27 OC BBQ Cleaning and Repair................................20

Brennan Law Firm.......................................................35

FENCING & GATES

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover FastEvict.com Law Group......................... Insert, 68 CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc....................................50 CONSTRUCTION

ATTORNEYS

Block & Associates......................Inside Back Cover

Bienek Roofing...............................................................5

Alertt Access Gate Controls....................................32 Buffalo Maintenance, Inc.........................................22 FLOORING, REPAIRS, TILE

Brent Collins Construction......................................30 Buffalo Maintenance, Inc.........................................22 Carpet Crafts.................................................................19 Carpet World...................................................................5 GATED ENTRIES

Alertt Access Gate Controls....................................32

Sondance Painting.....................................................25 PEST CONTROL

Lloyd Pest Control......................................................15

Ferguson.........................................................................71 ORCO Apartment Suppy.........................................41 PORCELAIN REFINISHING

Bath Crafters..................................................................40 PROPERTY MANAGEMENT

JLE Property Management Inc...............................8 ProActive Realty Investments Inc........................14 Roberts Management & Investments...............62 South Coast Real Estate & Property Mgmt......65 RAIN GUTTERS

Argos Home Systems................................................40

Brent Collins Construction......................................30

HANDYMAN

Buffalo Maintenance, Inc.........................................22

South Coast Construction & Repair....................54

CONTRACT SERVICES

HEATING & AIR CONDITIONING

Hom Sotheby’s International Realty —

Bienek Roofing...............................................................5

Coast Plumbing, Heating & Air, Inc.....................63

The Stanfield Group...................................................46

JM Air Conditioning & Heating..............................5

ProActive Realty Investments Inc........................14

INSURANCE

South Coast Real Estate & Property Mgmt......65

Farmers Insurance —

Vanguard Investment Properties.........................36

Theresa Simes Agency.............................................47

W. R. Gorman................................................................31

Saber Geotechnical Construction Solutions....16 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Out of the Gutter .......................................................51 REAL ESTATE INVESTMENTS

Brent Collins Construction......................................30

ISU — Olson Duncan Agency..............................59

ROOFING

Buffalo Maintenance, Inc.........................................22

PHD Insurance Brokers, Inc................................7, 53

Bienek Roofing...............................................................5

Rash Yambo Decking & Stairs...............................61

Sarah Atkinson Agency — State Farm.............30

Dale’s Roofing...............................................................64

KITCHEN RENOVATIONS

Guardian Roofs and Energy Solutions...............28

DECKING

All Proof Decks.............................................................34

Ferguson.........................................................................71 South Coast Construction & Repair....................54

DOORS, WINDOWS

LEAK DETECTION

Republic Windows & Doors...................................25

California Rooter & Plumbing................................29

DRAINS

Coast Plumbing, Heating & Air, Inc.....................63

Aarow Drain & Plumbing........................................72

LENDING

Bona Fide Mortgage..................................................60

Home Depot PRO.......................................................21 McCarthy Roofing.......................................................43 McCormack Roofing..................................................33 Royal Roofing................................................................10 Sierra Roofing...............................................................67 SECURITY SERVICES

Alertt Access Gate Controls....................................32

BLINDS

California Rooter & Plumbing................................29

Apex Window Decor.................................................18

Coast Plumbing, Heating & Air, Inc.....................63

BOILER SYSTEMS

DRAPERIES/BLINDS/WINDOW COVERINGS

LIGHTING

Debinaire Co.................................................................12

Apex Window Decor.................................................18

Lighthouse Electric....................................................16

CABINETS/REFINISHING

R&B Wholesale Distributors, Inc. .......Back Cover

MAIL BOXES

Debinaire Co.................................................................12

DRYWALL

ORCO Apartment Suppy.........................................41

Ferguson.........................................................................71

R&B Wholesale Distributors, Inc. .......Back Cover

Home Depot PRO.......................................................21

MAINTENANCE, REPAIRS, PRODUCTS

ORCO Apartment Suppy.........................................41

Brent Collins Construction......................................30 South Coast Construction & Repair....................54

Brent Collins Construction......................................30

CARPENTRY

ELECTRICAL

Brent Collins Construction......................................30 Buffalo Maintenance, Inc.........................................22

70

Apartment News

Chase/Scott Schweer..................................................2 PB Financial Group Corporation...........................11

TAX & FINANCIAL PLANNING

Diversified Investment Strategies........................69 WATER HEATERS

California Rooter & Plumbing................................29 Coast Plumbing, Heating & Air, Inc.....................63

Brent Collins Construction......................................30

WINDOWS

Buffalo Maintenance, Inc.........................................22

Buffalo Maintenance, Inc.........................................22

Home Depot PRO.......................................................21

Lighthouse Electric....................................................16

R&B Wholesale Distributors, Inc. .......Back Cover

Republic Windows & Doors...................................25

www.aaoc.com

August 2016

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August 2016

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71

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

Alphabetical

See page 70 for category listings

Aarow Drain & Plumbing...........................................72

Home Depot PRO..........................................................21

ACE Commerical Laundry Equipment, Inc.........66

ISU — Olson Duncan Agency.................................59

AEI Corporation..............................................................27

JLE Property Management Inc..................................8

AAROW

Alertt Access Gate Controls.......................................32

JM Air Conditioning & Heating.................................5

All Proof Decks................................................................34

Lee Walker Appraisals..................................................43

DRAIN & PLUMBING

American Appliance Rentals....................................47

Lighthouse Electric.......................................................16

24 HR.EMERGENCY SERVICE

American Environmental Specialists.....................18

Lin-Ed’s Appliance Service & Repair......................49

AMS Paving.......................................................................57

Lloyd Pest Control.........................................................15

Apex Window Decor....................................................18

McCarthy Roofing..........................................................43

Argos Home Systems...................................................40

McCormack Roofing.....................................................33

Bath Crafters.....................................................................40

National Service..............................................................40

Bienek Roofing..................................................................5

NU-SHINE Construction Svcs. Inc...........................14

Block & Associates.........................Inside Back Cover

OC BBQ Cleaning and Repair...................................20

Bona Fide Mortgage.....................................................60

ORCO Apartment Suppy............................................41

Brennan Law Firm..........................................................35

Out of the Gutter ..........................................................51

Brent Collins Construction.........................................30

Paveway.............................................................................64

Buffalo Maintenance, Inc............................................22

PB Financial Group Corporation..............................11

C & C Paving Company, Inc.......................................50

PHD Insurance Brokers, Inc...................................7, 53

California Rooter & Plumbing...................................29

ProActive Realty Investments Inc...........................14

Carpet Crafts....................................................................19

Rash Yambo Decking & Stairs..................................61

Carpet World......................................................................5

R&B Wholesale Distributors, Inc. ..........Back Cover

Chase/Scott Schweer.....................................................2

Republic Windows & Doors......................................25

Coast Plumbing, Heating & Air, Inc........................63

Roberts Management & Investments..................62

Coinmach/CSC Service Works..................................55

Royal Roofing...................................................................10

Dale’s Roofing..................................................................64

Saber Geotechnical Construction Solutions......16

Debinaire Co....................................................................12

Safe Harbor Exhange, Inc...........................................58

Diversified Investment Strategies...........................69

Sarah Atkinson Agency — State Farm................30

Duringer Law Group, PLC..........Inside Front Cover

Sierra Roofing..................................................................67

Ecova Multifamily Home Tune-Up Program......13

Sondance Painting........................................................25

Farmers Insurance —

South Coast Construction & Repair.......................54

Theresa Simes Agency................................................47

South Coast Real Estate & Property Mgmt.........65

FastEvict.com Law Group............................ Insert, 68

Steven D. Silverstein, Law Office.............................20

Ferguson............................................................................71

Stewart Tours...................................................................45

Guardian Roofs and Energy Solutions..................28

Vanguard Investment Properties............................36

Hom Sotheby’s International Realty —

W. R. Gorman...................................................................31

The Stanfield Group......................................................46

Wesierski & Zurek, LLC.................................................40

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Need Questions Answered?

Contact one of our reliable membership service representatives at

(714) 245-9500 They will find your solution.

72

ADVERTISERS’ INDEX

Apartment News

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August 2016

Tenant Eviction Unlawful Detainer

125

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

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Open Monday through Saturday We provide written progress reports & you may track your case on-line

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Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

August 2016

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