June 2020 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LX

• June 2020

Not Business As Usual How COVID-19 Is Changing How We Work See Pages 4, 6, 24, 34, 80

In This Issue Insurance Commissioner Orders 60-Day Grace Period for Policy Premiums.................................................... 22 Rx for COVID-19’s Impact: Boost Retention...................... 24 5 Tips for Property Management Success......................... 28 Leading Through Crisis: How to Treat Your Employees While Navigating a Pandemic..................................... 34 May 2020 Rent Collections & Operating Activity.............. 42 Californians to Protect Affordable Housing...................... 48 Positive Changes to Come................................................ 54

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LX

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June 2020

Contents AAOC Education & Events

Departments

5 General Membership Meeting — Webinar 11 Earthquake Vulnerability & Retrofitting Webinar 38 How to Avoid Burn Out & Maintain Peak Performance Webinar 40 INSPIRE Property Management Webinar — Use Your EQ to Tame Your Brain and Cope During Crises 44 AAOC’s Legal and Operational Forms on USB and CD 46 Mold Operations and Maintenance Plan 50 Welcome Home OC Webinar 51 AAOC’s Legal and Operational Forms 52 Proposition 65 Handbook Update 80 COVID-19 Information Resources for Rental-Housing Providers

4 President’s Message — When Life Gives You Lemons…

6 Executive Director’s Message — Mounting Our Defense Against Rent Control 8 Sacramento Report — Legislative Quest is Rental Housing Nightmare 10 Orange County Legislative Watch — Update on Local COVID-19 Policy Actions 12 Legal Corner 16 Dear Maintenance Men 20 Dishing with Dunlap — Tough Times Don’t Last, Tough People Do 56 The Benefits of AAOC Membership 57 Welcome New Members 58 PSC Corner — HOMEE / OPTIM Real Estate Services 59 Product & Service Council’s Service Provider Directory 63 Product & Service Council’s Contact Index 76 Advertisers’ Index — Category 78 Advertisers’ Index — Alphabetical

Features 22 Insurance Commissioner Orders 60-Day Grace Period for Policy Premiums 24 Rx for COVID-19’s Impact: Boost Retention By Joe Bousquin 28 Five Tips for Property Management Success

By Marco Vartanian

30 May General Membership Meeting Recap 34 Leading Through Crisis: How to Treat Your Employees While Navigating a Pandemic By Stephanie Anderson 48 Californians to Protect Affordable Housing 54 Positive Changes to Come By Tim Gorman 56 May 2020 Rent Collections & Operating Activity By CBRE Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

June 2020

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Frank Alvarez Craig Kirkpatrick Nick Lieberman John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson

Directors n n n n

n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

JUNE 3 - Certified Rental Housing Provider—Week 10 Wednesday, 8:30 am–12:30 pm, ONLINE 9 - Board of Directors Meeting Tuesday, 6 pm, ONLINE 10 - Certified Rental Housing Provider—Week 11 Wednesday, 8:30 am, ONLINE 16 - General Membership Meeting Tuesday, 7–9 pm, ONLINE (See Page 5)

J U LY 3 - Independence Day Holiday Friday, Office Closed 9 - Welcome Home OC Workshop Thursday, 10–11:30 am, ONLINE (See Page 50) 14 - Board of Directors Meeting Tuesday, 6 pm, ONLINE 22 - Resident Screening Wednesday, 9:30 am–1 pm, ONLINE 23 - INSPIRE Property Management Webinar Thursday, 11 am–1:30 pm, ONLINE (See Page 40) 28 - PSC Workshop: Work-Life Balance Tuesday, 11:30 am–1 pm, ONLINE (See Page 38)

AUGUST 11 - Board of Directors Meeting Tuesday, 6 pm, AAOC Offices 13 - Summer Cruise Thursday, 6:30–9 pm, Hornblower Cruises 25 - Fair Housing Webinar Tuesday, 9 am–12 pm, Online

SEPTEMBER 3 - Certified Rental Housing Provider Week 1 Thursday, 8:30 am–12:30 pm, AAOC Office 7 - Labor Day Holiday Monday, Office Closed 8 - Board of Directors Meeting Tuesday, 6 pm, AAOC Office 10 - Certified Rental Housing Provider Week 2 Thursday, 8:30 am–12:30 pm, AAOC Office 15 - General Membership Meeting Tuesday, 7 – 9 pm, Courtyard by Marriott, Santa Ana 17 - Certified Rental Housing Provider Week 3 Thursday, 8:30 am–12:30 pm, AAOC Office 24 - Certified Rental Housing Provider Week 4 Thursday, 8:30 am–12:30 pm, AAOC Office 24 - PSC Roundup Thursday, 4–5 pm, Location TBD 24 - Multifamily Mingle Thursday, 5:30–7:30 pm, Location TBD

Directors Emeriti n n n

Ronald Berg David A. Cossaboom Nicholas Dunlap

n n n

Jerry L’Ecuyer William R. Gorman Ray Maggi

June 2020

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Apartment News

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PRESIDENT’S MESSAGE B y F rank A lvarez P resident

When Life Gives You Lemons…

T

his proverbial phrase has been used for decades to help encourage and create a can-do attitude in times of difficulty and misfortune.

The hardest part of dealing with misfortune is the fact that we often had no role in its creation.

Unfortunately, we are forced to find ways to cure or mitigate the negative effects while feeling powerless to control the outcome.

Achieving success is wonderful but being negatively impacted by uncontrollable forces is quite the demoralizer.

Today, we have a multitude of issues that are directly or indirectly affecting our ability to live, work and play. It is a terrible trifecta!

Beyond the COVID-19 pandemic and all the turmoil it has caused, with the risk to our health, economy, businesses, and general well-being on a global scale, we have so many other industry related issues to tackle and overcome.

On the legislative front, we have some of the worst local, state and federal legislative attacks on private property rights in decades. The COVID-19 pandemic has fueled many of the existing hot button issues and has further emboldened tenants’ rights advocates and organizations across the country, asking for everything under the sun, including “FREE RENT.” What began as a housing supply issue, morphed into a homelessness issue (no fault of our own) and is now rapidly becoming a “human rights” issue, if you listen to the other side and

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allow them to control the narrative.

Here is a quick look at what the rental-housing industry is currently up against.

On the California General Election Ballot in November: The Rental Affordability Act (AKA Proposition 10 2.0) would allow local governments to expand rent control to housing that is more than 15 years old.

It would also allow local governments to limit rent increases for a new tenant who moves into a vacant unit to no more than 15% over the next three years.

California Tax on Commercial and Industrial Properties for Education and Local Government Funding Initiative (AKA Split Roll Property Tax Initiative) would chip away at the property tax protections afforded all California property owners under Proposition 13 (1978). If passed, this ballot initiative would raise nonresidential commercial property tax sites valued at more than $3 million to market rate. It would also be reassessed every three years. Single-family and multifamily properties are not affected, but they certainly could be down the road. The split roll property tax could generate between $10 and $12.5 billion in new state revenue annually, which supporters say would go directly to schools and local municipalities to pay for services.

Additionally, here are some of the most problematic state legislative bills that

www.aaoc.com

June 2020

the rental-housing industry is fighting, as of May 2020: AB 828 (Ting) Moratorium on evictions and foreclosures.

AB 1190 (Durazo) Victims of domestic violence: early termination of a lease.

AB 1997 (Nazarian) Seismic safety retrofit mandate for all commercial and residential buildings.

AB 2271 (Gabriel) UD tracking: Shriver Act. AB 2406 (Wicks) Statewide rental registry.

AB 3088 (Chiu) Technical changes to AB 1482: calculating CPI. AB 3260 (Wicks) Security deposit to be paid of 6 months: destroys the security deposit law.

SB 939 (Wiener) Prohibition of Evictions SB 1079 (Skinner) Prohibits a purchaser of real property from buying more than 3 properties at any foreclosure sale.

SB 1157 (Bradford) Tenants directing owners to report good and bad credit performance.

SB 1196 (Umberg) Price gouging: would apply the Penal Code section d396 to goods or services that were charged immediately prior to a proclamation or declaration of emergency.

President’s Message — continued on page 15

General Membership Meeting Tuesday, June 16, 2020 • 7–9 p.m.

PRESENTED EXCLUSIVELY ONLINE! Sponsored by:

Ask the Attorneys South Coast

Real Estate & Property Management

California is the land of litigation and rental-housing providers are all too aware of the legal threats and landmines that surround them, including new legal liabilities related to COVID-19.

AAOC has assembled a panel of legal experts who will provide updates on new and evolving landlord-tenant and employment laws, as well as guidance for minimizing COVID-19- related legal liability and other exposure on your rental property or in your office.

Panelists:

Please Note: This meeting will be presented exclusively online.

It will not be held at the Courtyard by Marriott.

Members will need to register online at www.AAOC.com to access the webinar.

Stephen C. Duringer, Esq. Duringer Law Group PLC

Christine Baran Fisher Phillips, LLP

Terence Carney Wesierski & Zurek, LLP

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

www.AAOC.com

June 2020

www.aaoc.com

Apartment News

5

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Mounting Our Defense Against Rent Control

C

alifornia’s rental-housing industry has been dealing with the operational, financial, and political effects of COVID-19 for the past three months. Thankfully, conditions appear to be stabilizing as we head into summer. This certainly will be helpful as the industry has another threat that it must start to address in earnest, one for which each rental property owners’ and operators’ attention, engagement, and resources will be critical. That threat is the Rental Affordability Act, the statewide ballot initiative that would allow for the radical expansion of rent control at the local level, exacerbating the housing crisis and eviscerating the rental-housing industry in the process.

This month, the Apartment Association of Orange County (AAOC) begins the first phase of its member mobilization and fundraising efforts to help defeat the Rental Affordability Act in November. AAOC will start by hosting informational member briefings in collaboration with the California Business Roundtable (CBRT), the organization that is running the Rental Affordability Act opposition campaign.

Do you know…

AAOC fights for YOUR Private Property Rights?

Support your PAC and Legal Defense Fund!

6

Apartment News

You may recall that CBRT also ran the successful campaign to defeat Proposition 10 two years ago. In addition to the briefings, AAOC will also be initiating a dedicated fundraising effort to assist the campaign in reaching voters and providing them with critical facts about the initiative. AAOC is calling upon each of its members to contribute generously to its “Multi-County Property Rights Political Action Committee,” so that the association can make an early and significant contribution to the campaign this summer. Keep your eyes open this month for a fundraising letter and email directly from AAOC. If you are wondering what is at stake for our industry if the Rental Affordability Act is approved by voters this November, let’s start with saying goodbye to Costa-Hawkins, as we know it.

Most of the protections afforded to rental property owners under the Costa-Hawkins Rental Housing Act would be eliminated. Local governments would be empowered to enact vacancy control measures, which would prevent rental housing providers from raising rent to market upon the vacancy of a unit. It would also cap rent increases to no more than 15% of the previous tenant’s rent during the first three years of the next tenancy. Additionally, it would expand the total number of units under rent control each year by capping rents for properties that were built after 1995 and are more than 15 years old. Finally, owners of three or more single-family homes who operate them

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June 2020

as rentals, would now also have those rents capped.

For those of you who are not fans of unaccountable and untouchable regulatory bodies and unelected bureaucrats telling you what to do, the Rental Affordability Act would also result in the creation of hundreds of rent boards, up and down the state, with the authority to dictate local rental-housing policy, property usage, and fee assessments upon owners.

If you were on the fence a moment ago about making a financial contribution to help defeat this ballot initiative, then perhaps I’ve provided you with at least a few good reasons to write a check or make an online contribution.

However, if you are still looking for additional reasons to contribute, please take a moment to read pages 48 and 49 in this month’s magazine. It is not an overstatement that rental housing providers stand to lose a lot financially if this initiative passes and that our industry would be forever changed. The repercussions would be disastrous for housing providers and their renters. If this is something that you do not wish to see happen, then I implore you to contribute today.

Checks can be made out to “AAOC Multi-County Property Rights Political Action Committee” and mailed to AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. You can also donate to the “AAOC Multi-County Property Rights Political Action Committee” at www.aaoc.com/pac-donations.html.

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Apartment News

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SACRAMENTO REPORT B y R on K ingston

Legislative Quest is Rental Housing Nightmare

D

o you remember “The Impossible Dream (The Quest),” a very popular song that was written

by Mitch Leigh for the Broadway musical “Man of La Mancha?”

Well, that “quest” may come true if the progressives prevail this year at the municipal, county and state legislative levels of government. Let’s look at a few remarkable bills that, if nothing else, as the idiom goes, will make your blood boil.

SB 939 (Wiener) would act to tie the hands of commercial rental property owners in an inequitable, burdensome and deleterious manner. It proposes to amend existing law providing that, it shall be unlawful to terminate a commercial tenancy, during the pendency of the state of emergency proclaimed by our Governor on March 4, 2020.

The bill, amongst other things, promotes unconscionability and oppression to disparate bargaining power by allowing a commercial tenant who wishes to modify a rental agreement to enter into negotiation with the landlord regarding a legally binding existing contract that was legally formed. If negotiations are determined to be unfavorable, then one party and only one party to the agreement (the tenant) is allowed to terminate tenancy at will with no additional economic consequence.

SB 939 essentially ties the commercial rental property owner’s hands by forcing the owner to participate in inequitable negotiations where one party, the tenant, has all the leverage and the other party, the landlord, is forced to accept any term proposed or be subject

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to unrestrained default.

Oppression in the context of disparate bargaining power is where one party is forced to accept burdensome terms, those advanced by another party, and that are not justified by commercial necessities, as the cost of obtaining the contract’s benefits. The oppressed party accepts the oppressive terms, although aware of the consequences, because his bargaining power is such that he must do business on these terms or not at all.

Furthermore, the freedom of contract doctrine rests on the assumption that parties to a contract are the best judges of the value to themselves of the reciprocal obligations in the contract.

This assumption is realistic only so long as the contract represents real bargaining between parties with freedom of choice and consequent ability to negotiate in a meaningful sense.

SB 939 provides for inequitable terms in that only one party to the agreement, the tenant, can elect to re-negotiate the agreement, although it was mutually agreed upon by both parties.

Furthermore, if the tenant finds that the negotiation process has not yielded the desired outcome within thirty (30) days of the notice to negotiate, then the tenant, and only the tenant, can terminate the lease with no additional costs.

Commercial rental property landlords and tenants have unique dealings that often differ from the terms of residential agreements. For instance, a factor that is often essential to such an agreement and must be accounted for

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June 2020

is premises improvement and fixture accommodation. Because such expenditures are often extremely costly, their outlays must be amortized and recovered over great periods of time, in most cases over a period of several years. In all cases, it is the landlord that finances this investment. The only guarantee that costs will be recovered is the contractual agreement entered into with the tenant. To allow the tenant to terminate this agreement with no obligation to provide the landlord restitution is the definition of unconscionability.

SB 939 at best places the landlord in an unequal bargaining position, at worst it forecloses any means for the landlord to recover an investment while obliterating any right or interest protected by contract law or the Uniform Commercial Code (UCC).

The suggestion that one party to an agreement is allowed to terminate it at will with no consequence, is inequitable, offensive and contrary to basic principles of equity established in contract law. Equity proceeds in the principle that a right or liability should as far as possible be equalized among all interested.

Additionally, even the SB 939 provision that provides for a maximum of three (3) months of past due rent is unenforceable by a commercial rental landlord. This is because in section 1 subsection (d) of SB 939 states that, “The non-payment of rent that would been due during the state of emergency shall not be grounds for an unlawful detainer.” As such for the tenant there is no consequence for refusing to pay

even the three (3) months required by the provision. Effectively, making the only part of SB 939 that protects the commercial landlord, unenforceable.

And another bill, that in our judgement would largely unravel the security deposit law. AB 3260 would mandate a landlord to authorize a tenant, as an alternative to paying the full amount of a security deposit before taking possession of the premises to satisfy the security by either obtaining and maintaining rental security insurance, surety bond, or paying the amount of the security in monthly installments over a period of not less than six months. Tenant advocates observe that many cannot afford to pay the security deposit and the first months rent when taking possession of a rental unit, particularly amidst the COVID-19 pandemic.

One needs to become a student of security deposit insurance coverage, availability, affordability, and exculpatory clauses. The “student” will discover that there are less than a handful of insurers in the state, there are several exclusions from coverage, and the insurers that are approved by the Department of Insurance, are not acceptable to our industry. Surety bonds are not an alternative. They simply are not offered in the state.

Where the significant danger exists is the suggestion that a new tenant will pay the security deposit over time.

Default will not be easy to perfect. It will be next to impossible to successfully pursue an unlawful detainer.

Should damage occur during that time, where a tenant stops paying the security deposit, it will be extremely difficult to financially recover.

So, I repeat, will the “quest” to take control of the rental real estate market come true this year?

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For Questions regarding this article, please call the AAOC at (714) 245-9500

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8:37 AM

ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs

Update on Local COVID-19 Policy Actions

E

very city in Orange County, including those with their own eviction moratoriums, will have seen their COVID-19 emergency orders end on May 31. That is unless the governor extended his statewide eviction moratorium executive order or the State Legislature took action between the writing of this article and the arrival of this magazine in your mailbox. The city of Anaheim is the only exception, with its emergency eviction moratorium having been extended to June 30.

AAOC communicated its opposition to Anaheim’s proposed eviction moratorium extension in a letter to the mayor, explaining that the statewide eviction moratorium had effectively already been extended through the end of August. This was accomplished when the California Judicial Council issued a rule freezing most eviction actions by the courts and law enforcement for 90 days after the state’s emergency declaration expires on May 31. Despite there

being no benefit to taking such an action, the Anaheim City Council approved the extension on May 12.

Meanwhile, in Santa Ana, AAOC and a coalition of housing providers mobilized in opposition to the blanket, citywide rent freeze that was established by an executive order of the city manager. The opposition was so strong that the issue was brought before the Santa Ana City Council at its meeting on May 5. Prior to the meeting, numerous emails and letters (including many from AAOC members) opposing the blanket rent freeze and questioning its legality (i.e. It violates the Costa Hawkins Rental Housing Act), were sent to the city council members. Despite the strong housing industry opposition, the Santa Ana City Council voted to uphold the rent freeze, with the provision that it would end on May 31, along with the other emergency orders included in the city manager’s executive order.

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June 2020

Looking countywide, as of mid-May, the County of Orange and 17 Orange County cities have received significant COVID-19 federal relief dollars through the CARES Act. Of particular note, the city of Anaheim voted on May 5 to commit $3 million of its federal relief funds for rental assistance. The mayor also included AAOC in the planning process with the city manager and the Anaheim Housing Authority, to design an effective system for distributing relief funds to best assist tenants and rental housing providers.

As you are well aware, COVID-19 rules, regulations and emergency orders are changing frequently at the municipal and state levels of government. Even the government assistance laws that impact our industry are confusing.

AAOC is striving to stay current with these changes and determine the impact on the multi-family housing industry. This includes tracking both state legislation and local city ordinances and proposals. We stand ready to assist you, particularly as the industry receives “help” from the different government entities that have assumed and exercised considerable authority during the COVID-19 crisis. Please check your email inbox for AAOC Red Alerts on legislation and other policy issues that affect our industry, and do not hesitate to contact AAOC if you have questions or concerns. You can contact Bill Christiansen at BillC@ aaoc.com or (714) 245-9500.

Vulnerability & Retrofitting 101 How to Know if Your Rental Property is at Risk… and What You Can and Should Do About It.

The Apartment Association of Orange County and Optimum Seismic invite you to a free informational workshop on seismic retrofitting and the steps you can take to protect your rental property investment.

In addition to more cities starting to consider local retrofitting ordinances, state law will soon require all multifamily properties to undergo inspections of their decks, balconies, stairways, and more.

Get the facts about seismic retrofitting and decide the best course of action for your rental property: • • • • • • •

Soft-story buildings and the importance of seismic retrofitting Are seismic retrofitting ordinances coming to Orange County?

Identifying areas of structural vulnerability on your rental property The different types of buildings that can be retrofitted and what is involved Reasons to Retrofit — Protecting your residents, your staff, and your investment The cost of seismic retrofitting and financing alternatives Deck, balcony and stairway inspections — Getting ready for the SB 721 compliance deadline

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Thursday, June 18, 2020

Time:

10–11:00 am

Location: Wherever You Are. It’s a Webinar!

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Free!

Register Online: www.AAOC.com

June 2020

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Apartment News

11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers Most of my residents paid their rent in April, and again in May. I know it was difficult for many, reduced hours, furloughs, some were laid off, but most were able to pay their rent, many even paid early. I have a few who didn’t, some I haven’t heard from, haven’t returned my calls, kind of gone dark on me. I know that there is an eviction freeze in place right now, not much I can do till it is lifted, but what should I be doing? I can’t just sit around not knowing if they will pay or not. I am very concerned about

June and whether or not my luck will continue. What can and should I do?

At the time of this writing, second week of May, the courts are essentially shut down, except for limited exceptions.

There are statewide eviction limitations in place, and many cities and counties throughout California have chimed in with their own unique requirements.

Most of these restrictions are intended to protect those residents whose ability

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June 2020

to pay their rent has been impacted by the COVID-19 pandemic. Some actually require evidence of such adverse impact, and further require that the resident actually provide that evidence to the housing provider. Cities differ as to whether this evidence must be provided before the rent comes due, within a certain number of days after it was due, or whether the resident can wait until trial. Some jurisdictions don’t require such evidence. Also, as of this writing, the rent that is due and unpaid will be required to be paid to the lessor, in full, but that repayment is uncertain, and the time frames will vary depending on the city and or county. The California Legislature is crafting statewide guidance for this, however such legislation is not finalized. And if that’s not enough to make your head spin, all of these rules are in flux, they are constantly changing, ‘updated,’ amended, sometimes daily, and often the ending dates are extended! So, what do we do?

Right now, communication with

your residents is imperative. Thank the ones who are doing their best to stay current, let them know how much you appreciate them. Follow up with those who are not paying in full or at all.

Keep it professional, let your residents know that the pandemic affects all of us, that you are affected just as they are.

For those who are impacted, try and negotiate a repayment plan for the deferred rent. Terms will vary depending on you and your resident, and the jurisdiction of your property, but repayment over three to nine months is typical. You will find that the vast majority of residents are suffering right now, as you are, and want to do the right thing. The majority will pay when due, some will make payment arrangements. Of course, there will always be those who will try and take advantage of the current situation. Those are the ones you want to identify as early as possible.

If you are an active owner, you already know who these scoundrels are. For these residents, document your communication carefully. Communication should be in writing, and consistent with how you normally communicate with these residents. Confirm the rent that is due and unpaid. Confirm that you have offered to defer the rent.

Confirm that the resident did not provide you with any evidence that the nonpayment was COVID-19 related.

Additionally, if the resident is in default under other provisions of your lease, confirm those issues as well. Now is the time to document your interaction, and their lack of response if appropriate. When the courts reopen, and yes, the courts will reopen, this documentation will be necessary when you finally get your day in court. The judges will certainly be sympathetic, but that sympathy will be reserved for those parties who acted in good faith, and that includes both residents and housing providers. This is certainly a difficult time for all, but you will get through it.

This also is a test of true character, you as the housing provider doing what you can to assist your residents, and the

character of your residents, doing what’s right and doing what they can to assist you. Above all, stay positive, trust your residents, communicate professionally and with compassion. You’ll find that the vast majority are good honest folks just trying to do their best and what’s right. The others, we’ll deal with when the courts reopen.

One of my former tenants took me to small claims court over her security deposit. She

claims that I was unreasonable in spending all of it because she claims she had a cleaning crew come through the place before she moved out. I don’t know if she used a cleaning crew or a wrecking crew, because the place was trashed. Anyway, the judge in the small claims court apparently liked her, and I guess I lost my temper at the hearing. When all the dust settled, the judge ordered me to pay her! Go figure.

The little paper says that I have time to Legal Q&A — continued on page 14

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Legal Q&A — continued from 13 appeal this decision if I want to. I basically wanted to know what happens in the event of an appeal, and whether or not I could have a lawyer handle it.

A small claims appeal is a “trial de novo,” that is, the appellate hearing will be a “new trial.” You, as the Defendant, essentially get another chance to prove your case. By and large, the structure of the proceeding is essentially the same.

However, on a small claims appeal, as opposed to the initial small claims proceeding, you may have an attorney represent you. In your situation, if you’re afraid that you might lose your temper again, call a lawyer who will talk about the case with you. Of course, there are times when it’s simply more cost effective to “go it alone,” when the amount you’re fighting over is less than the cost of retaining counsel. If this is the case for you, and you really feel that you were not treated fairly in the small

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claims court, then appeal the decision.

Just remember to take a deep breath out in the hallway.

I am a resident manager of a 16-unit complex. I received a telephone call from a person wanting to rent a unit from our small complex. I asked the prospective tenant if she had any children. She got offended and told me, in no uncertain terms, that I could not ask that question. I replied by thanking her for her criticism and hung up the telephone. Is the prospective tenant correct that I cannot ask if she has any children?

Yes. Rather than ask how many children will reside in the unit, a more relevant question would be to ask how many occupants would reside in the unit. Most acts of discrimination in rental housing occur during the resident screening process. For this reason, it is prudent to put your screening procedures in writing and to adhere to them strictly and impartially. All rental units must be available to families with children.

Furthermore, rules designed to discourage families from applying to rent may lead to the filing of discrimination complaints. Minimize the pre-screening over the telephone; you never know if the caller is truly a prospective applicant or just a tester from Fair Housing hoping that you will say something actionable.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

President’s Message — continued from 4 those who pay rent to live in their munities overcome the impacts of this SB 1410 (Gonzalez) Rental assistance: COVID-19 Emergency Rental Assistance Program.

AB 2406 (Wicks) Statewide registry.

AB 2501 (Limon) Foreclosure: bars a person following foreclosure from evicting tenants.

AB 3182 (Ting) Common interest developments: renting dwellings.

AB 3352 (Friedman) Substandard housing complaints: disclosure to tenants.

Unfortunately, we rental-housing providers are low hanging fruit and ripe for the picking by state lawmakers and tenants’ rights advocates alike.

For centuries, the “landlord” has not typically been viewed as a benevolent individual, and due to some bad actors, from time-to-time, it has caused an inherent adversarial relationship with

home, that someone else owns.

Which brings me to the part about Lemonade. The changing of a sour fruit to a sweet and delicious beverage we can consume with delight.

I have never met a rental property owner or housing provider who has not had their fair share of struggles, trials, and tribulations. I have also never encountered or been directly involved in a more resilient industry than ours. I would also wager that many of us ran lemonade stands at some point in our life. So, we know our lemons!

We, the rental-housing providers of America, can come out of this pandemic having started to change perceptions and the narrative about our industry and the role we play in our communities. However, we need to choose our battles carefully and consider the optics. Each property owner, management firm, and organization has an opportunity to contribute in a meaningful way to helping our com-

pandemic. Demonstrating professionalism and compassion during this time can help change that narrative and start to shed the “greedy landlord” label that has dogged us for so many years. We may not have control over this misfortune or the impact it has had on our industry, but we can absolutely control our response.

Looking forward to better days, I leave you with this great poem and encourage you to look beyond the negative.

The Optimist appeared in a 1940 edition of The Rotarian “Life handed him a lemon, As Life sometimes will do.

His friends looked on in pity, Assuming he was through.

They came upon him later, Reclining in the shade In calm contentment, drinking A glass of lemonade.”

Clarence Edwin Flynn November 1940

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DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men,

I’m attempting to remove old caulking from around a bathtub. Are there any tricks or chemicals to help with this job? Steve

Dear Steve,

Most bathtub caulking is either silicon or latex based. If originally installed properly, it should stick pretty well.

Most household chemicals will not affect the caulking or help in its removal. The best method is to use a razor knife to cut along either side of the bead. Then pull the bead out by hand as you cut.

The balance of the material can be removed with a flat razor, either along the old bead or perpendicular to the bead. After all the material is removed, use a damp rag to remove any loose bits. Before installing the new caulk, be sure the area is clean and dry. You can use a wet/dry vacuum to suck up any water left over from your cleaning.

Dear Maintenance Men:

I’m doing some long-term preventive maintenance with my building’s individual 30–40 gallon water heaters.

Each unit has a water heater and I’m not sure of the age or condition of each unit. How long do most heaters last and what are some signs of imminent failure? Bryan

Dear Bryan,

The chances of a number of heaters failing all at once are very slim. Therefore, the cost of replacement can be spread over a period of time. The average life span of a typical 30 or 40-gallon waterheater is about 10-to-12 years. Some may last much longer depending on use and hardness of the water. Some signs that the end may be near are banging noises coming from the heater, low hot water supply, and long heater cycle times producing lukewarm water.

At this point, you should start pricing a new heater. However, if you find water

pooling at the base of the heater, replace it immediately. It has failed!

Dear Maintenance Men:

I own a small apartment building with an average amount of landscaping around the property. I have a garden service that comes each week. They cut and edge and do what they’re supposed to do — I think — although they don’t spent a lot of time at the property. What should I expect from my landscapers or garden service? John

Dear John,

We have a minimum list of items that must be completed at a property. If these items are skipped or ignored, we feel the property will suffer. On a weekly basis, we expect the garden service to provide the following: • Cut the grass.

• Edge the grass.

Maintenance Men — continued on page 18

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Maintenance Men — continued from 16 • Pull out weeds between the sidewalk cracks, walk around the building, including the alley.

• Turn over the dirt in all the flowerbeds each week.

• Pick up any trash around the property.

• Broom, blow or hose down the walkways.

• Turn on the sprinkler lines, check for clogged heads, broken lines, etc.

Check that the timer is set properly.

• Cut, trim and thin any shrubs or bushes.

• Maintain communication with the owner about problems or improvements.

The above list takes time, a minimum of 30 minutes at a small property. If your landscape gardener completes the

list on a weekly basis, you could very well have the best-looking property on the block! That means higher rents. If you add colorful flowers, even higher rents!

Finding a landscape gardener to do the above list consistently is not easy.

Ask the Apartment Association of Orange County (AAOC) for recommendations or look in your neighborhood or city for properties with outstanding landscaping and ask who the gardener is. Have that gardener provide you a quote according to your “list.” Keep in mind a landscape company or gardener who provides the above services will charge more than a “blow and go” gardener, however your property will reflect their above average service.

We need Maintenance Questions! If you would like your maintenance question answered in the “Dear Maintenance Men” column, please email it to DearMaintenanceMen@gmail.com If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment.

We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and co-chair of the AAOC Education Committee.

Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

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DISHING WITH DUNLAP B y N icholas D unlap , AAOC P ast P resident & D irector E meritus

Tough Times Don’t Last, Tough People Do

J

ust under three months ago, the world was a much different place.

The talk was record low unemployment, the stock market at all-time highs, a stable and sound real estate market (residential and commercial) as pertains to both for-rent and for-sale product and slow, albeit continued economic growth. Enter COVID-19 and investors are suddenly befuddled by the market. A once clear puddle has been muddied by the very abrupt opposite of the aforementioned circumstances and including stock market turmoil, an oil market in free fall, slowing rent growth and record job losses followed by unemployment claims. What started out as a public health crisis has now become a political problem. Let’s take a look at what that could mean for you and your real estate holdings.

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unemployment premiums and stimulus money has helped to keep people and businesses afloat while closed, out of work or working limited hours, but many of these businesses and jobs will come right back when Governor Newsom decides to let us get back to work. Don’t expect big changes to the markets if we are back to work by July.

Times Change, Investment Principles Don’t

Multifamily residential properties, like other income producing properties, are valued by the quality and quantity of the income stream associated with them.

Unless rent rolls start to show increased vacancy rates and lower economic occupancy (rental income/collections), don’t bet on values taking a hit. Occupancy rates have held steady year over at 96.2% in Orange County. Looking for a “deal” or “value”? You might find the best opportunities are here, right now, in the midst of the chaos.

No Concern Over Slowing Rent Growth

Yardi Rent Matrix published Orange County’s year over year rent growth at 1.8% for April 2020. This is just under half of what it was for March 2020 and other recent months. We’ve had a decade plus of strong rent growth, right up until the unemployment rate hit 14.7% virtually overnight. If you’re concerned about the what and why, you need a lot more help than I can provide in this 600-word column. Look for measured growth to continue throughout 2020 and into 2021. Remember

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June 2020

folks, it’s simple supply and demand.

Sacramento Politicians Stepping on Property Owners

Perhaps one of the most ironic things to happen during the pandemic or forced stay-at-home is the fact that legislators have not only forced us to stay inside of our homes but they’ve also told us that we don’t have to pay.

The governor’s directive opened up dozens of eviction moratoriums across the State, some forbidding property owners from requiring their residents to enter into a payment plan. This has created a handful of Assembly and Senate bills that would be even more devastating to apartment owners, including AB 828 that would award residents who didn’t pay their rent a 25% discount. Other problematic bills seek to grant commercial tenants the same protections afforded non-paying residential tenants.

We seem to be turning the corner, with Arizona, Florida, Georgia, Nevada, Texas and other states reopening and now California slowly allowing businesses to re-open. Bottom line: unless legislators manage to mess things up, we will soon be back at it and the markets will have the COVID-19 impact bakedin. But if I’ve learned anything, its to never doubt the cluelessness or ineptitude of the State legislature. Only in California could we weather an international pandemic just to have elected officials tank the economy with the stroke of a pen.

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Insurance Commissioner Orders 60-Day Grace Period for Policy Premiums

O

n March 18, 2020, in response to the substantial disruption caused by the COVID-19 pandemic, California Insurance Commissioner Ricardo Lara issued a Notice requesting all insurance companies to provide policyholders with a grace period of at least 60 days to pay insurance premiums. That means, insurance policies will not be cancelled unless and until 60 days past the payment due date.

The grace period covering late payment is now in effect until July 14, 2020. After July 14, 2020, if policy holders are unable to make their insurance premiums, they will be given a ten (10) day grace period before the policy is cancelled.

Insurance Commissioner Lara warns, however, that the grace period is not a waiver or forgiveness of any premium due, and it is only an extension

of time in which to pay premiums. The grace period in applies only to cancellation or non-renewals attributed to a failure to pay premiums during the applicable grace period. If a policy is to be cancelled or non-renewed for any other allowable reason, the cancellation or non-renewal may be made pursuant to statutory notice requirements and for legally recognized reasons.

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Rx for COVID-19’s Impact: Boost Retention

Why keeping your current residents is more important than ever.

Special from the National Apartment Association

F

or apartment operators, resident retention is always top of mind during the spring leasing season.

After all, it’s almost always more profitable to keep a resident than to have to turn the apartment and close a new lease.

But at the beginning of the spring leasing season of 2020, during the height of the COVID-19 pandemic in the U.S., retaining existing residents took on even more urgency.

“Retention is always important,” says Marcie Williams, President of Charlotte, N.C.-based RKW Residential, which operates more than 20,000 units across the Southeast. “But it’s especially important now. We’re looking at increasing retention as a way to offset the recent decline in leasing velocity due to COVID-19.”

Pandemic Stymies New Leasing Velocity

Stay-at-home orders have hit U.S. industries hard, and apartment leasing is no exception. In Chicago, for instance, the potential sales pace has been halved during a period that’s usually the busiest time of year for leasing apartments. “With the current crisis, new lease velocity is at 50 percent of projections,” says Aaron Galvin, CEO and Founder of rental brokerage Luxury Living Chicago Realty.

Apartment operators all over the country are paying extra attention to retaining residents and finding ways to help them weather the storm until the

24

Apartment News

BY JOE BOUSQUIN

pandemic finally ends or at least greatly diminishes.

“Retaining residents really helps with a lot of different costs of turnover, as well as just the sense of community when you can keep existing residents there,” says Dana Caudell, President of Property Management at Wellington, Fla.-based Bainbridge Cos., which operates 20,000 units. “So our strategy hasn’t really changed, but we’ve definitely been reaching out to those folks now.”

Flexibility With Current Residents

One of the first steps apartment community operators took when shelterin-place orders went into effect was to revisit the circumstances of residents who had already turned in notices to vacate, normally an unnecessary strategy during the spring leasing season.

“We have been calling each resident that submitted a notice to vacate to confirm if their plans are still intact or if they are interested in extending their lease,” Williams says. “Compassion and flexibility [have] been the key to our success in rescinding approximately 20 percent of the notices.”

Flexibility on all fronts has been a battle cry for operators across the country trying to deal with the ramifications of the pandemic. At Bainbridge, Caudell also says her teams have been reaching out to residents who had already handed in notices. Some people who planned to move have changed their minds

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June 2020

because of the virus, she says. “Even if we have already rented out their units to someone new, we’ll try to see if we can move that prospect into another available unit so our existing residents don’t have to move out.”

Keeping Renewals at Current Rates

A common tactic for many operators has been to offer renewals at current rental rates, without tacking on the 5 percent annual increase that has been the hallmark of this apartment cycle.

“Rents aren’t frozen, but look, nobody’s giving out renewals with an increase at this point,” says Dan Wurtzel, President of FirstService Residential New York, which operates 20,000 rental apartments in the New York metro area, the epicenter of the COVID-19 crisis in the U.S. “Retention’s always a concern for us.

But it’s an even bigger concern this year.”

For residents who have been hurt financially by the pandemic, many apartment pros are offering special repayment options, without charging late fees. “We know that the health crisis will eventually ease and the residents that can benefit from a payment plan now will reward us in the future with a longer lease term and getting their payments back on track,” Williams says.

“So we’re working on plans with them that benefit us both, while directing them to resources such as rent and food Boost Retention — continued on page 26

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Boost Retention — continued from 24 assistance programs.”

Operators are also being flexible when it comes to extending leases in the short term, especially for residents who are wary of committing to another 12 months of rent payments, given the current employment outlook, which has seen more than 26 million Americans lose their jobs.

Caudell says she has some residents who haven’t been in their job long and are unsure if they want a long-term commitment. “So if that’s the case, we are offering extensions on renewals upwards of three months, without charging any type of short-term fees.

We’re just trying to be as flexible as we can,” She says.

Renewals Up Amid Uncertainty

That strategy is paying off for Bainbridge, as Caudell reports some 80 percent of the firms’ residents are renewing, well above the industry norm of 40 to 60 percent.

In Chicago, a similar trend was seen through April, particularly when operators held their rents level. “We are seeing a 10 to 15 percent increase in renewals from historical averages, especially [for] properties not increasing rents,” says Galvin. “This is helping to offset delinquency rates and limit turnover costs.”

In student housing, increased flexibility has also paid off, especially for student renters who have little clarity so far on when school will be back in session this fall.

“We’re definitely offering more concessions or incentives to renew for next year than we were on January 1 of this year,” says Ari Rosenblum, Co-founder and CEO of Miami-based Vie Management, an operator of 11 student housing properties across the eastern U.S. “What we’re seeing is that a lot of residents are thinking that school will start at some point, so instead of rolling the dice in August and trying to figure out where they’re going to live then, they’re taking care of it now.”

26

Apartment News

The key in that market, however, is to make it clear that students will be able to back out of their leases if their school in fact doesn’t open in the fall. “The number-one thing we’ve done is give people the ability to get out of their lease if school does not start,” Rosenblum says. “When we can allay that concern, we’ve been successful in getting people to re-up.”

Longer-Term Impacts

While those kinds of concessions can help both residents and operators in the short term, observers also point out that when markets normalize, the impacts of those steps will still be felt.

“Short-term extensions usually come at a premium of $500 to $1,000 per month,” Galvin says. “But most owners are allowing short-term extensions right now with no premium because of the uncertainty for their residents. This empathy goes a long way, but the longterm effect of this strategy will adjust ideal expiration schedules and, in turn, impact the ability to raise rents in future years. It’s definitely the right thing to do for renters, but it will hurt the financials of the property down the road.”

Nowhere is that more apparent than in the B and C rental markets, where residents are more likely to hold hourly wage jobs and thus be more prone to feeling the impacts of the crisis. For those reasons, owners in those markets are even contemplating a future where rents actually go down.

“I believe our long-term tenants are more valuable now,” says David Hudgins, Co-founder of Los Angeles-based real estate investment firm HB Group, which operates a 36-unit, B Class property in Nashville, Tenn. “But because we don’t know what’s going to happen with the vacancy rate, or with the job market, what we’ll need to do to retain people or attract new residents may be [to reduce] rents.”

Focusing on the Fundamentals and Technology

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On the other hand, experienced June 2020

apartment operators also note that it’s during a crisis that covering the basics of property management can pay off with dividends.

“Reliable renters have become even more important, because every fulfilled rent payment plays a crucial role in keeping properties afloat and able to pay their mortgages,” says Brian Davis, a property manager and the Co-founder of Philadelphia-based property management platform SparkRental.com.

“Care packages with toilet paper, hand sanitizer, masks and nonperishable food go a long way in generating goodwill.

Small gestures like that make good tenants think twice about moving. And, of course, it’s just as important as ever to remain extremely responsive.”

Apartment operators say that retention is all about making residents feel connected and engaged in their communities. Therefore, many have been leveraging technology tools during the pandemic so residents and onsite staff can still interact, even with social-distancing measures in effect.

“We’re always looking to do things for our residents to keep them engaged and to just promote that social feeling at our communities,” says Bainbridge’s Caudell. “What that means [right now] is going on Facebook or Zoom or virtual happy hours, or putting on a virtual online bingo night.”

At RKW Residential, Williams has been leveraging tools to stay front of mind with her residents as well. The biggest difference now is the need to create ways to connect with our residents virtually, she says. “But our consistent and personal touch points remain the same as they did preCOVID-19, too. Our teams still pick up the phone, send personal notes and surprise gifts, and look for ways to create exceptional living experiences for our residents.”

They represent one more opportunity, amid the great pandemic of 2020, to hold on to the residents you’ve got, while limiting the loss of rental traffic at the height of the spring leasing season.

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June 2020

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27

Five Tips for Property Management Success

A

partment property management is getting more complex. It seems almost daily, there are new laws, regulations and rules to contend with. While the pace of change can be overwhelming, the following are five simple techniques to help ensure successful property operations.

1. Stay Organized As an apartment owner, make sure you’re managing your investment like the “business” that it is. First and foremost, maintain pristine property records that are routinely updated, organized and securely stored for future access. On the tenant front, create and save individual files that include all leases, rental payment ledgers, rent increase notices and lease expirations. It’s also important to create and save a written log of all tenant communications over phone, email and text messaging.

2. Know Laws & Key Dates California landlords must stay abreast of a dizzying array of laws and regulations at the federal, state and local levels. To keep pace, it is recommended that owners routinely educate themselves on basic landlord-tenant laws and fair housing guidelines. The AAOC provides a great service to its members in this area, including best practices for maintaining compliance.

Additionally, it’s advisable that an owner create a trusted relationship

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Apartment News

with a lawyer before any legal issues arise. By hiring a qualified legal professional, an owner can rest easier knowing that potentially complicated legal liabilities can be quickly resolved.

3. Embrace Technology Technology tools for apartment owners have greatly improved over the past several years. Online payment, screening, advertising, maintenance, resident communication and document storage now allow real-time owner visibility into property operations. These tools also allow tenants to easily engage with owners and create a more streamlined resident experience.

There are several full-suite property management software providers including Buildium, AppFolio Property Manager and Yardi Breeze.

4. Proactive Maintenance & Inspections Keeping tenants happy and containing maintenance costs are both key ingredients of successful property management. For starters, performance of regular property maintenance and interior inspections insure that property and resident needs are addressed quickly and satisfactorily.

Focus areas should include roofs and gutters, common area landscaping and lighting, interior smoke detectors, HVAC and plumbing systems.

A basic maintenance and interior inspection checklist is also invaluable

www.aaoc.com

June 2020

BY MARCO VARTANIAN, PRESIDENT AND OWNER, SULLIVAN PROPERTY MANAGEMENT

for documenting findings and follow-up items.

5. Hire A Professional If you love owning rental property but dislike dealing with the complex nuances of property management, an owner should hire a professional.

Property managers come in all shapes and sizes, from single individuals (usually real estate agents) who also handle rentals to full-service companies that exclusively specialize in property management. A good property manager will act as an outsourced “partner” that ensures property operations match an owner’s wants and long-term property goals. A selected manager should handle advertising and lease administration, resident screening, move-in and move-out inspections, rent collections, maintenance and preparation of monthly/year-end accounting. In a nutshell, a great property manager should make the entire process of apartment ownership transparent, effortless and profitable.

About the Author: Marco Vartanian is the president and owner of Sullivan Property Management, one of Orange County’s longest standing property management firms, that has been providing peace of mind for apartment owners since 1976. Always a call away, the Sullivan Property Management team welcomes the opportunity to help AAOC members maximize their property investments and can be reached at (714) 541-0288 or info@sullivanpm.com.

June 2020

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29

May General Membership Meeting Recap

M

ore than 125 members logged on from the comfort of their own homes to view the May 19 meeting of the Apartment Association of Orange County (AAOC) via Zoom.

Rental property owners and operators, as well as industry vendors were eager

to hear from an expert panel on “Operating Your Rental Property in a COVID-19 Environment: Best Practices, Legal Considerations and Financial Impacts.” The panel, featuring Stephen C. Duringer (Duringer Law Group, PLC), Tim Gorman (W.R. Gorman &

Associates) and Marco Vartanian (Sullivan Property Management) did not disappoint.

Tim Gorman kicked off the program emphasizing that this current environMeeting Recap — continued on page 32

Marco Vartanian (Sullivan Property Management) offers some introductory remarks about operational changes that his company has made in response to COVID-19.

AAOC President Frank Alvarez provides an update to the membership regarding AAOC’s transition this spring from in-person to online classes and meetings, and what we can expect moving forward.

Tim Gorman (WR Gorman & Associates) shares his insight on the impact COVID-19 will have on near-term real estate market conditions.

Stephen C. Duringer (Duringer Law Group, PLC) responds to a member’s legal question.

30

Apartment News

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June 2020

Meeting Recap — continued from 30 ment is our “new normal” and the importance of looking at how we can do things differently and safely. An example he provided was the traditional property tour for prospective residents, and how now we should be look to virtual tours of properties and vacant units via Zoom, 3D renderings, or other platforms. He also recommended that rental property owners and operators work with tenants on a case-bycase basis to address their specific needs and situations.

Marco Vartanian then offered guidance related to onsite operation and management issues, including recommending the temporary closure of all common areas, such as pools, gyms and playgrounds, to ensure everyone’s safety and health. He also addressed the increase in maintenance calls that many landlords are receiving, the result of more people staying in their homes, but emphasized that only the most

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essential service requests should be performed. Protecting your staff and your residents should be our highest priority at this time. Vartanian also reinforced Gorman’s sentiment regarding working with tenants but pointed out that being fair and respectful will go far in the long run. He also recommended that full and complete documentation be kept of all conversations and transactions, including partial rent payments.

Stephen Duringer, the final presenter of the evening, provide very informative remarks and indicated that we are coming out of a “stop sign/red light zone” which should gradually lift, with courts re-opening shortly and trials beginning the middle of June. However, courts will be faced with a backload of cases dating back to before the COVID-19 shut down began. He reminded members that after the governor lifts the current statewide eviction moratorium, there is a 90-day period for landlords/ managers to start collecting on any

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June 2020

The view of AAOC Executive Director David Cordero introducing the evening’s program, from the laptop of Director Emeritus Nicholas Dunlap, after giving his legislative report.

back rent owed.

Duringer also covered some current state legislation, including AB 828 (Ting), which would place a temporary moratorium on foreclosures and unlawful detainer actions. However, the bill will now not be heard until July Meeting Recap — continued on page 36

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33

Leading Through Crisis: How to Treat Your Employees While Navigating a Pandemic

BY STEPHANIE ANDERSON

Special from the National Apartment Association

I

t can be said that it’s not organizations that deliver customer experiences, it’s the people who work for and represent the organization who do.

If salary, benefits and professional opportunities are largely equal from one organization to the next, employee experience is what truly separates a company and ultimately determines its ability to effectively attract and retain top talent.

How an organization treats its workforce is mirrored in how those employees treat the customers. In that regard, employee experience is critical to the bottom line and an organization’s ability to remain profitable far into the future. It is fair to assume how employees are treated has tangible effects on the viability of an organization.

In these times of uncertainty, how employees are treated will be remembered for years to come. How a business chooses to respond amid a global health crisis will have a lasting impact on employee behavior, including engagement, productivity and loyalty.

For employees, health and well-being, financial stability and job security are top concerns at present and employers can help address those fears in meaningful ways.

A Crisis Management Strategy should place an emphasis on the employees and the work environment that has been cultivated. Six key areas of focus are included below as a starting basis for consideration and implementation.

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Apartment News

1. Prioritize employee well-being.

Start or promote a company wellness program, communicate availability of employee assistance programs, revamp policies on paid time off (PTO), encourage flexible work options and offer mental health support. For employees to take care of their residents and co-workers, they must first take proper care of themselves. Remember that some employees will not feel comfortable asking for help, so consistent communication encouraging use of resources pertaining to health and overall well-being is key.

2. Communicate, and then overcommunicate. There is a direct need to address the COVID-19 pandemic as it relates to employees and their concerns around their current situations. Leaders will need to be completely transparent about job security, financial challenges and what lies ahead for the company and its employees. Overcommunicating will assist with eliminating any assumptions or conjecture while also minimizing unnecessary stress and frustration throughout this difficult time.

3. Safeguard employees. Employee safety should be a top priority.

Provide updated hygienic and safety policies for your workplace, as well as make available personal protective equipment (PPE) and require all employees to complete

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June 2020

training on proper use, removal and disposal. Discuss CDC guidelines for cleaning protocols and embrace these guidelines as a company standard. Understand that some employees will be hesitant to return to the workplace given the current situation, and empathy is important during the transition.

4. Give sincere thanks. Onsite team members are real heroes and should be treated as such. Use recognition to reinforce the contributions essential employees are making. A handwritten card, gift card, phone call and complimentary lunch are all easy ways to express gratitude.

Additionally, announcements to all staff about these employees’ aboveand-beyond contributions can be made on a daily, weekly or monthly basis.

5. Provide flexibility. Offering flexible schedules and work-from-home options can assist those employees experiencing childcare issues or those who are high risk or reside with someone who is. It is important to stay ahead of this challenge by constructing a policy to assist employees through the consideration of flexible options that can be offered to affected employees and how to determine consistency and fairness on a case-by-case basis. If feasible, consider allowing employLeading — continued on page 36

With Livable’s bill-back program, excessive tenant water usage is no longer your problem. Plus, the smart billing system can be applied to HOA’s, single-family homes, multifamily properties and commercial buildings.

There are no unit minimums to enroll and no expensive submeters to install.

“Personally, I have used RUBS at my building since last year and am happy with the results. Not only does collecting for utilities boost my bottom line, but it makes the residents more accountable and more likely to conserve their consumption.”

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June 2020

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35

where leadership welcomes feedback will help encourage employees to speak up. Provide a safe space for employees to openly share their concerns. Create a survey, have an open-door policy, encourage conversations and always ask for employees to share their thoughts.

After you have received information from employees, provide positive, meaningful feedback to keep them motivated and to ensure their needs are met. Even if you are

Leading — continued from 34 ees to work remotely and adjust work schedules (hours and days) as needed. Remember that working in a virtual environment is new to most and that patience is needed when contending with non-office distractions like children and pets 6. Simply ask what they need.

Employees are not always eager to ask questions or share ideas or feedback. Providing an open forum

Meeting Recap — continued from 32 and the 25 percent rent reduction provision has been removed. A small bit of good news with such a terrible bill for rental housing providers.

Like Vartanian, Duringer emphasized

the importance of landlords properly documenting everything, stating that it is necessary and paramount in everything they do. He also recommended following CDC guidelines for social distancing and to respect the privacy of a tenant who has contracted COVID-

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June 2020

unable to provide what is asked, addressing any feedback provided allows employees to feel important and valued.

It’s a challenging time for everyone, but the most important thing for companies to do right now is to take care of their employees. Remember that this is not a one-size-fits-all approach. Just as a crisis brings uncertainty and challenges, it can also be a time of opportunity and positive change.

19. He concluded his remarks by touching upon some miscellaneous topics and best practices for dealing with employee and resident issues.

Finally, AAOC would like to thank its General Membership Meeting sponsors — Amenity Boss, Buffalo Maintenance, FSI Construction, and Optim Real Estate Services — for their support of the association and its members.

The next AAOC General Membership Meeting will be presented as a webinar on Tuesday, June 16 and will provide members an opportunity to “Ask the Attorneys.” The meeting will feature Christine Baran (Fisher Phillips) providing an update on employment and HR matters, Terence Carney (Wesierski & Zurek) discussing liability issues and reducing your exposure, and Stephen Duringer (Duringer Law Group) covering a wide range of landlord-tenant law topics. Registration is open at www.AAOC.com.

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June 2020

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37

The Most Important Item Missing on Your “To Do” List…

You!

How to Avoid Burn Out & Maintain Peak Performance Managing the demands that others put upon us, in addition to the pressure we put upon ourselves, especially during these turbulent and challenging times, can be truly overwhelming and draining.

To maintain our effectiveness and bounce back from life’s challenges with renewed energy, passion, and purpose, we need strategies for bolstering our resolve and carrying forward in a positive and productive manner.

Join AAOC for a live webinar where you will learn about: — Repercussion of burn-out — The critical importance of carving out time for yourself and how do it on a consistent basis — Clarifying and setting priorities — Intentions and how they can make your day easier — Establishing time saving and stress reducing habits — Fun ways to incorporate exercise into your daily routine

Don’t miss this informative live webinar.

DATE: TIME: LOCATION: COST: REGISTER ONLINE: 38

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Tuesday, July 28, 2020 11:30 a.m. to 1 p.m.

Wherever You Are. It’s a Webinar!

FREE! www.AAOC.com www.aaoc.com

June 2020

Donna Valenti Instructor Rancho Santiago Community College

The following locations in Garden Grove got their flood designation reclassified to “low to moderate” risk, dramatically lowering their premiums in many cases.

Would you like your flood premium to be reduced as well?

These addresses represent structures that have been successfully reclassified by FEMA (Federal Emergency Management Agency) and the requirement to carry Mandatory Flood Insurance has been lifted, with the assistance of FRS (Flood Relief Specialists). The structures are now officially at a “Low to Moderate” risk of flooding and are eligible for an optional PRP (Preferred Risk Policy) flood insurance policy, through the NFIP (National Flood Insurance Program):

Flood Relief Specialists www.FRSpecialists.com

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39

Use Your EQ to Tame Your Brain and Cope During Crises Life already has stressors ... Take those and compound them with anxiety brought on by the “What in the world just happened?!” unknown of a crisis such as a pandemic. It can leave you feeling dazed and confused!

An unforeseeable level of worry is suddenly added that can impact your life in unexpected ways. Do you find yourself reacting? Looping negative thoughts? Feeling frustrated? When you are part of a team that must also serve others in a whole new distanced world, proper perspective and selfmanagement techniques can help you better control these potential states of overwhelm, anxiety or depression while creating a more balanced brain.

Join Valerie Sargent for this LIVE webinar and discover the anatomy of anxiety and the symptoms that can paralyze you and your teams, and how to combat them for enhanced performance. Learn important strategies grounded in Emotional Intelligence that will help you focus to improve productivity, prevent costly mistakes, and maintain a positive demeanor in the face of adversity.

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Apartment News

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Special Guest Emcee:

Ronn Ruiz

Register by July 22nd www.AAOC.com 40

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It’s coming to a unit near you… ARE YOU PREPARED? With the passage of Senate Bill 655, Mold may be a substandard housing condition. Under the new law, the presence of visible mold in a dwelling may be considered a substandard housing condition. City and county building inspectors may issue a citation against a property owner for not addressing a Mold problem under the circumstances specified in the new law.

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47

CaliforniansForAffordableHousing.Org CaliforniansForAffordableHousing.Org

Understanding Current Law Fact vs. Proposed Rental Housing Initiative Sheet California just passed themulti-million toughest-in-the-nation statewide law thataprovides certainty on rent Michael Weinstein and his dollar special interesttenant group protection recently qualified proposition (Initiative 19-0001) while ensuring critical affordable housing is still in ourcrisis state.

But Michael Weinstein andspecial his multiforincreases the November 3, 2020 statewide ballot that will make thebuilt housing worse.

These are the same million dollar special interest recently qualified a rental proposition (Initiative 19-0001) for the10 November 3, 2020 interests who spent more than group $25 million on the flawed housing measure, Proposition in 2018, which voters statewide ballot that willwith undermine thisvote. new Don’t critically law.

These are the same interests who rejected overwhelmingly a 59% NO be important misled. This new proposition is evenspecial more flawed than their spent more than on the flawed housing in 2018, which voters rejected last proposition.

It’s$25 badmillion for homeowners andrental renters – andmeasure, will make Proposition California’s 10 housing crisis even worse. overwhelmingly with a 59% NO vote. Don’t be misled. This new proposition is even more flawed than their last Eliminates Protections proposition. Costa-Hawkins It’s bad for homeowners and renters – and will make California’s housing crisis even worse.

• The Costa-Hawkins Rental Housing Act of 1995 prohibits local governments from enacting certain types of restrictions on property most of those protections for property owners, AB 1482 (current law) owners. This proposition removes Initiative 19-0001 meaning a city or county could: Protects Costa-Hawkins Rental Act raise Eliminates Costa-Hawkins Act o the Enact vacancy control soAffordability an owner cannot rents tothe market rate after a Rental tenant Affordability moves out. The

measure limit rent increases 15% previous tenant’s rent Has no statewide cap on within rents the first three years of a Caps annual rentwould increases statewide at to5% in of the new tenancy. addition to increases in regional cost of living – not to exceed 10%rents total on single-family homes if the owner owns three or more homes. o Cap

o Cap on for properties 1995 if they are more 15 years to old, bringing morefor properties Maintains localrents control propertiesbuilt builtafter before 1995 Allows local than governments enact rent caps under local rent control every year. properties built before 2005 (with a rolling 15-year exemption on new construction each year after), Allows Regulation of Single-Family Homes resulting in a greater patchwork of local laws • This deeply flawed proposition allows local governments to impose rent control on apartments and privatelyExempts single-familyhomes homeswithout from rent caps, Imposes rent control on single-family homes unless owned single-family a vote of unless the people. they are owned by a corporation or real estate owned by anhomeowners individual who or fewer charging a owns fee fortwo taking their home off • The proposition could even lead to unelected bureaucrats investment trust residential units the rental market.

ExemptsHousing housing built within the 15 years Exempts housingHousing built within the last 15 years (a Reduces Supply andlast Drives Up(athe Cost of Existing

continuous, rolling date) continuous, rolling date) This proposition will encourage landlords to take rental properties off the market and convert them into condos and townhomes, reducing the rental and making the housing crisis even worse.

Allows landlords tofurther set a rental price back to housing supply Allows local governments to cap how much a landlord • market By creating an inconsistent unpredictable patchwork ofcharge local ordinances, thismore proposition willhigher prevent critical rate after a tenant hasand moved out can for rent to no than 15% than affordable housing development and drive rents and housing costs up even higher. the previous tenant’s rent over the first three years of the new tenancy (this concept is called vacancy control)

•

Places Bureaucrats in Charge of Housing with the Power to Add Additional Fees

Includes “just cause” protectionsdeciding for “just cause” for as evictions after the tenant • Requires The proposition will put many as 539 rental boards in charge ZERO of housing, with bureaucrats what tenants has occupied unit for do more year. Before people can ora cannot withthan theirone properties, and will give the rent boards unlimited power to add fees on evicting a tenant, a landlord must them housing, which will ultimately be provide passed on to tenants in the form of higher rents. with the following: Adds●Tens of Millions New Costs to Local Governments and Increases At least 60 days’ in notice Pressure Raisereason Taxes ● Ato justified for eviction (must be material violation ofLegislative the lease)Analyst says the proposition will increase costs for local governments by • The state’s non-partisan ● Relocation assistance equal onestate millions more in lost revenue, which will mean diverting tens of millions of dollars per that yearisand costtothe month’s rent funds from other vital state services. This will pressure local governments to raise taxes even higher.

Has no sunset date and includes zero accountability Has strict accountability to ensure it benefits tenants THE LINE: and new affordable housing. Before it sunsets in BOTTOM measures to review the proposition for effectiveness rental by housing proposition will make the housing crisis even worse.

2030, the law The mustflawed be analyzed the nonpartisan Legislative Analyst’s Office to determine theVote NO on November 3! effectiveness of the policy. The Legislature then can either extend it or create a for more policy Ad paid by effective Californians to Protect Affordable Housing a coalition of housing based on a clear set of standards andlarge metrics advocates, renters, and small businesses, taxpayer groups, and veterans

THE BOTTOM LINE:

Governor Newsom just signed new statewide rent controls into law, but this flawed and deceptive proposition will go into effect before California’s new solution to rising rents and our housing crisis even has a chance to work.

48

Apartment News

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June 2020

CaliforniansForAffordableHousing.Org

Fact Sheet Michael Weinstein and his multi-million dollar special interest group recently qualified a proposition (Initiative 19-0001) for the November 3, 2020 statewide ballot that will make the housing crisis worse. These are the same special interests who spent more than $25 million on the flawed rental housing measure, Proposition 10 in 2018, which voters rejected overwhelmingly with a 59% NO vote. Don’t be misled. This new proposition is even more flawed than their last proposition. It’s bad for homeowners and renters – and will make California’s housing crisis even worse.

Eliminates Costa-Hawkins Protections •

The Costa-Hawkins Rental Housing Act of 1995 prohibits local governments from enacting certain types of restrictions on property owners. This proposition removes most of those protections for property owners, meaning a city or county could: o

Enact vacancy control so an owner cannot raise rents to market rate after a tenant moves out. The measure would limit rent increases to 15% of the previous tenant’s rent within the first three years of a new tenancy.

o

Cap rents on single-family homes if the owner owns three or more homes.

o

Cap rents on properties built after 1995 if they are more than 15 years old, bringing more properties under local rent control every year.

Allows Regulation of Single-Family Homes • •

This deeply flawed proposition allows local governments to impose rent control on apartments and privatelyowned single-family homes without a vote of the people.

The proposition could even lead to unelected bureaucrats charging homeowners a fee for taking their home off the rental market.

Reduces Housing Supply and Drives Up the Cost of Existing Housing • •

This proposition will encourage landlords to take rental properties off the market and convert them into condos and townhomes, further reducing the rental housing supply and making the housing crisis even worse.

By creating an inconsistent and unpredictable patchwork of local ordinances, this proposition will prevent critical affordable housing development and drive rents and housing costs up even higher.

Places Bureaucrats in Charge of Housing with the Power to Add Additional Fees •

The proposition will put as many as 539 rental boards in charge of housing, with bureaucrats deciding what people can or cannot do with their properties, and will give the rent boards unlimited power to add fees on housing, which will ultimately be passed on to tenants in the form of higher rents.

Adds Tens of Millions in New Costs to Local Governments and Increases Pressure to Raise Taxes •

The state’s non-partisan Legislative Analyst says the proposition will increase costs for local governments by tens of millions of dollars per year and cost the state millions more in lost revenue, which will mean diverting funds from other vital state services. This will pressure local governments to raise taxes even higher.

THE BOTTOM LINE:

The flawed rental housing proposition will make the housing crisis even worse.

Vote NO on November 3!

Ad paid for by Californians to Protect Affordable Housing a coalition of housing advocates, renters, large and small businesses, taxpayer groups, and veterans

June 2020

www.aaoc.com

Apartment News

49

You’re invited to attend an informative virtual workshop to learn more about WelcomeHomeOC. This program provides sound business benefits to rental property owners who want to help better their community and is a key component to ending Veteran homelessness in Orange County.

At this workshop, you will have the opportunity to hear from AAOC members and other rental property owners and operators who have already signed up as WelcomeHomeOC partners, as well as from housing experts from the Orange County Housing Authority and nonprofit supportive services providers.

You will learn the specifics involved in becoming a part of the program, and have the opportunity to ask questions of our team.

United to End Homelessness is a community-wide collaboration bringing together the county’s top business, philanthropic, governmental, faith-based, and nonprofit leaders committed to ending homelessness in Orange County.

To learn more about the program, visit WelcomeHomeOC.org.

Virtual Zoom Workshop

Thursday, July 9

Zoom workshop link will be sent to registrants.

10 am to 11 am

EMPOWERED BY

UnitedtoEndHomelessness.org

50

Apartment News

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#EndHomelessnessOC June 2020

Ref 052120

RSVP by July 8 to Kristine Peters at KristineP@UnitedWayOC.org or 949.263.6139.

AAOC’s Legal and Operational Forms New Tenant Forms

Effective 1/20

Legal Notices

QTY.

FORM #

PRICE

QTY.

FORM #

_____

1105

Bedbug Addendum (2017)

DESCRIPTION

$ 5.95

_____

1170

Proof of Service (2020)

DESCRIPTION

$ 5.95

PRICE

_____

1110

Disclosure of Lead-Based Paint & Lead-Based Paint Hazards Addendum (2017) $ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2017)

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

$ 10.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2020)

_____

1141

Just Cause and Rent Cap Addendum (new)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2020)

$ 5.95

_____

1160

Application to Rent (2018)

$ 5.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2020)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2020)

$ 5.95

_____

1330

Animal Agreement (2017)

$ 5.95

_____

1410

Smoke Detection & Carbon Monoxide Device Addendum (2020)

$ 5.95

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2020)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2018)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2020)

$ 5.95

Pre-Move Out Inspection Checklist (2017) Duplicate

$ 6.95

_____ *1500

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2017)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2019)

$ 8.95

Courtesy Forms

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2015)

_____

1106

Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2020)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1360

Rent Proration Table (2017)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

Notice of Denial to Rent (2016)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2019)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2019)

$ 5.95

1350

QTY.

FORM # 1020

Books, Manuals, and Forms Collection QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

Maintenance ____

$ 5.95

DESCRIPTION

PRICE

$ 12.50

_____ Microbial Operations and Maintenance Plan — (2016)

(An Apartment Owner’s Guide to Mold)

$ 45.00

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

$ 5.95

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____ California Tenant’s Rights

$ 20.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ Forms Collection (CD or USB)

$ 50.00

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ Asbestos/Proposition 65 Handbook and License

Downloadable forms available at www.AAOC.com at no charge for members only

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Tele­phone (

) ____________________ E-mail________________________________

Prices subject to taxes and may change without notice. ALL SALES FINAL.

$ 25.00 plus $ 1.00 per unit

June 2020

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

$______________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

www.aaoc.com

Apartment News

51

Apartment Owners Are You in Compliance with California’s New Proposition 65 Requirements?

Purchase AAOC’s Updated Proposition 65 Handbook for $25: • Protect your residents and employees • Reduce the risk of costly enforcement violations • Educate yourself on new signage requirements • Access updated operational disclosure forms

PROP 65

Name _______________________________________________________________________________________________________________________ Quantity ________________________ Company Name ______________________________________________________________ Mailing Address ___________________________________________________________________ City/State/Zip ___________________________________________________ Phone ___________________________________ Fax _______________________________ AAOC Member #_____________________________________________________ Email_______________________________________________________ Amount Enclosed: __________________

Payment Method:

Bill My Company (members only)

Check Enclosed

Visa

MasterCard

AMEX

Credit Card # _________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card _______________________________________________________________ Signature ________________________________________________________________________ Billing Address ___________________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

52

Apartment News

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June 2020

June 2020

www.aaoc.com

Apartment News

53

Positive Changes to Come

T

he last three-plus months have been transformative on almost every level. We have faced uncertainty in unprecedented measure as well as seen inspiring examples of compassion and a willingness to pull together for a greater good.

So how does this impact us as apartment owners and stewards of our properties and residents? In looking ahead, I see five key areas for positive change: • Being safe-minded and acting

accordingly • Keeping current with guidelines, regulations and laws • Tracking your financial situation • Reviewing and updating your priorities • Doing the best you can in all circumstances Being safe-minded is not just a matter of self-interest. In recognizing that

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• Paving Stones • Curb & Gutters • Striping

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Apartment News

www.aaoc.com

June 2020

BY TIM GORMAN, REAL ESTATE BROKER/ CPA/ENTREPRENEUR

our actions may likely impact our family members, neighbors and residents even more than ourselves, we need to take whatever protective measures are necessary.

We have all learned the lessons of social distancing, wearing a face covering and washing our hands frequently.

As time passes and circumstances warrant, some of the guidelines may be relaxed; but, realistically, they may also be again called back into play. Other practices, such as not shaking hands, may stay in place as an accepted social norm.

On a property level, to keep your residents as well as employees safe, continue to limit non-critical repairs and/or upgrades. If entry into a unit is necessary, allow for extra time to notify residents and be ready for the expense of extra cleanup or sanitation.

If an apartment needs to be re-rented, consider creating a virtual tour and use that as the primary means of promoting the residence. Not only does this method of marketing reduce personal contact, it saves time. And, it enables prospective residents to do some prequalifying of their own.

Do you know…

AAOC fights for YOUR Private Property Rights?

Support your PAC and Legal Defense Fund!

The technology for virtual tours and other forms of interaction will continue to be woven into how we do business going forward. Smart owners will find ways to use this technology not only to keep residents safe, but to reduce expenses while providing an even higher level of service.

Keeping current with changes in guidelines, regulations and laws is more critical than ever. With so much happening on so many different levels of government, it is vitally important to keep current and informed.

As we are often told: “Ignorance is no excuse to break the law.” This means following not only what is happening with landlord/tenant laws, but also what we need to be doing and telling our employees, vendors and residents.

Now is also the time to evaluate your personal financial situation and, most critically, the returns on your rental properties. Along with tracking your cash flow, you need to project what you expect may or may not happen in terms of collecting future rents and meeting the costs of repairs. You need to know your breakeven point, reserves and potential cash flow issues. Start conversations now with lenders if you foresee a potential problem.

If you have not already done so, you may also want to take stock of your personal priorities. Maybe you are no longer driven by the need to self-manage your own properties. Or, perhaps your focus has shifted to accomplishing a few of those bucket list items or spending more time with family members and friends.

Changes in priorities may additionally require an overall financial assessment and a review of your rental property portfolio. What return are you getting on your properties? What role is each property playing in helping you achieve your goals? Is that property still performing up to expectations? If not, why not? And, if your priorities have changed, what are your new needs and what steps should you take to enable you to achieve your new goals?

This is a transformative period out of which undoubtedly will come change.

Exactly when and how that occurs — both on a personal, micro level as well as on a macro level is still to be determined.

In the meantime, we need to do the best that we can and look for ways to make positive adaptations. Take the time to listen, try to understand other’s concerns, and then do what you can to help and realize that every situation will be different.

Everyone is facing challenges. The key is to stay aware, stay patient and stay positive.

About the Author: Timothy Gorman, CPA, has been a broker with WR Gorman & Associate since 2013. Founded in 1972

by William (Bill) R. Gorman, this Brea-(CA)-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that creates sustainable legacies for investors and their heirs.

1048449

June 2020

www.aaoc.com

Apartment News

55

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

– Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

MAY 2020 MID-MONTH SNAPSHOT RENT COLLECTIONS MAY 2020 MID-MONTH SNAPSHOT RENT COLLECTIONS

MULTIFAMILY SOCAL SURVEY MULTIFAMILY SOCAL SURVEY DAN BLACKWELL & TEAM DAN BLACKWELL & TEAM

Responses were collected from 47 owners and include approximately 17,500 units located primarily in Orange County, and bordering regions of Los Angeles County.

Responses were collected from 47 owners and include approximately 17,500 units located primarily in Orange County, and bordering regions of Los Angelesincludes County.Class B & C properties ranging in size from 5- to 10-unit, up through 100+ units. The median for all The dataset primarily properties in survey is approximately 25 units.

The dataset primarily includes Class B & C properties ranging in size from 5- to 10-unit, up through 100+ units. The median for all properties in survey is approximately 25 units.

Our mid-May survey results are summarized as follows: Our mid-May survey results are summarized as follows: Summary of Mid-May Rent Collections Summary of Mid-May Rent Collections 3.3%

As of mid-May, what percentage of your tenants have not paid rent?

As of mid-May, what percentage of your tenants have not paid rent?

8.9%

3.3%

8.9%

2.7%

56

2.2% 20.0%

2.2%

2.2%

20.0%

2.2%

2.7%

As of mid-May, what percentage of your tenants paid partial rent?

As of mid-May, what percentage of your tenants paid partial rent?

2.2%

2.2%

94.0%

88.9%

75.6%

94.0%

88.9%

75.6%

Full Rent

Partial Rent

No Rent

Full Rent

Partial Rent

No Rent

Apartment News

www.aaoc.com

June 2020

Less than 5% Less than 5%

Between 5% and 10% Between 5% and 10%

Between 10% and 15% Between 10% and 15%

Greater than 15% Greater than 15%

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Andrade Apartments

Frank Gonzalez

OC Professional Maintenance Team

Conley Coastal Properties

Janet Bieler

OCPM

Cyndi Kahlen

Mike Marcu

Ronald W Rohrer

Ed Chmiel

NCL Security LLC

Samuel Ramirez

New PSC Members OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com Orange Coast Plumbing, Inc. Mark Haney 1506 Clinton St Santa Ana, CA 92703 (714) 953-1111 ocp@orangecoastplumbing.net

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

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Apartment News

57

Featuring

Product & Service Council Members

When you’re a property manager, the service requests never stop. Fortunately, neither does HOMEE. HOMEE is an on-demand property maintenance platform that provides users with immediate access to a network of qualified, insured and background-checked electricians, plumbers, heating and cooling technicians, and handymen ready to work at the tap of a button, usually in about 30 minutes — 24/7.

Along with on-demand service, HOMEE offers HOMEE with Resident Request, a fully integrated desktop and mobile software solution that allows property managers to review and approve service requests from renters, then let them request service on their schedule. In addition to preand post-work photos and notes, property managers can see itemized lists for materials and set no-to-exceeds limits on labor and material costs.

Using HOMEE with Resident Request, property managers can stay in control of their property maintenance no matter how many jobs are running. Discover what types of work orders are the most common for each property, learn how well in-house techs (or preferred techs) are performing based on jobs completed and job ratings, and keep tabs on in-progress work orders with real-time project tracking.

Along with their in-house and preferred techs, property managers will always have access to HOMEE’s open network of background-checked service pros ready to work right now.

HOMEE screens every service professional on the network for criminal record, SSN verification, and trade license status as well as monitors job quality. For total piece of mind, every job is covered by HOMEE’s $1,000 service quality guarantee.

Visit www.HOMEE.com and request a demo to see how HOMEE puts property maintenance on autopilot.

58

Apartment News

www.aaoc.com

June 2020

Innovation is our Passion.

Do you ever ask yourself, “Is this the best way?”

Rose Barrantes and Tom Gibbons have been managing and developing real estate for over 50 years and believe there is a better way. The two came together and launched OPTIM Real Estate Services. OPTIM strives to be Original, Purposeful, Trusted, Intuitive and Making a difference.

Most companies have a standard approach. OPTIM’s is not, we value dynamic collaboration and implementation.

At OPTIM, our extensive knowledge and level of service means we can provide you with the understanding and flexibility you need to meet your investment goals.

At OPTIM, we are a forward-thinking company focused on technology with emphasis on speed and customization to gauge performance, market conditions and trends. We create solutions that cater to each asset focused on clear KPI’s and driving results.

Not only do we give our clients our best, we are Making a Difference in our community through philanthropic endeavors. We closely partner with local charities to give back and we believe caring for one another brings out the best in everyone.

At OPTIM, we provide a comprehensive array of real estate services that benefit our clients throughout the nation. We are driven by a passion for real estate that results in excellence, innovation, and steadfast attention to detail in the following categories: • Management (Multifamily & Retail) • Due Diligence • Underwriting

• Investments • Supply Chain and Procurement

• Market Research

• Compliance and Auditing

• Pricing Strategies

• Training

• Consulting Services

• Human Resources

• Marketing

• Business Intelligence

OPTIM does not stop pursuing ways to develop new relationships and welcomes the opportunity to discuss how we can assist you. We are well prepared to support clients as they navigate the challenges that lie ahead. Contact us at www.optimres.com.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions A.S. Wise, Inc. Kastle Systems

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Accounting Services

Asbestos

HMWC, CPAs & Business Advisors

DryMaster HARBRO Emergency Services and Restoration

Accounting Software Entrata HENRI Yardi Systems Inc.

M & M Contracting, Inc. Rose Paving LLC

Carpentry

Acoustic Ceiling Removal DryMaster

Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Anyone Home Entrata

Antimicrobial Services BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com RentPath Zillow Group Rentals

Apartment/Student Housing ARIZE CallTek, Inc. Kairos Investment Management Company LaundryUp Red Capital Group Renter’s Legal Liability RokitNow Titanium Restoration Services Company Vesync

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp.

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. MTD Kitchen S M Painting Corp.

South Coast Construction & Repair The Door & Window Company

Asphalt Sales & Service

Attorneys

Answering Service

Cabinets/Refinishing

AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen The Cabinet Depot, Inc.

Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Cleaning Service Titanium Restoration Services Company

Awnings

Coin-Operated Laundry Equipment

Can-Do Windows & Doors

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction HandyCrew Services, Inc. South Coast Construction & Repair Symmons Titanium Restoration Services Company

Collections

Boiler Systems Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

Buying Group Optim Real Estate Services Company PAS Purchasing Solutions

June 2020

PSC Service Provider Directory — continued on page 60

www.aaoc.com

Apartment News

59

PSC Service Provider Directory continued from page 59 Communications CallTek, Inc. Cox Communications ICF for SoCalGas Multifamily Energy Efficiency Rebates TouchPoint

Concrete Maintenance & Repair

Drain Cleaning Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing

Draperies/Blinds/Window Coverings

AMS Construction Buffalo Maintenance, Inc. Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Rose Paving LLC

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Millan’s Restoration, Inc. PRC Restoration Restoration Management Company Service First Restoration Inc.

Fitness Equipment Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

Flooring Interior Logic Group Property Services Urban Surfaces

Garage Doors

Duct Cleaning

Mesa Artificial Turf/Garage Doors

Multi Team Services

General Contractor

Construction

Electrical

AAA Restoration AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction HandyCrew Services, Inc. Harvest Landscape Enterprises, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

HOMEE, Inc. KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. HOMEE, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. S M Painting Corp.

Environmental Services

Handyman

Consulting

Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC HARBRO Emergency Services and Restoration Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services

Buffalo Maintenance, Inc. HandyCrew Services, Inc. HOMEE, Inc. OC Professional Maintenance Team S M Painting Corp.

Estate Planning

Coast Plumbing, Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Flood Relief Specialists H & S Wealth Management/Centaurus Financial ICF for SoCalGas Multifamily Energy Efficiency Rebates Investment Capital Real Estate Optim Real Estate Services Company

Content Restoration

Yardi Systems Inc.

Environmental Consulting & Training American Environmental Specialists, Inc. Energx Controls Inc. Mesa Artificial Turf/Garage Doors

ReassureRent

Buffalo Maintenance, Inc. The Cabinet Depot, Inc. California Bath Restoration MTD Kitchen

Fencing & Gates Buffalo Maintenance, Inc.

Deck Coatings, Magnesite Repairs, Waterproofing

Apartment News

Electric Vehicle Products & Services

Evictions

Countertops

60

YoKartz LLC

Kimball, Tirey & St. John LLP Company

AMS Construction

Alan Smith Pools AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking

Energy Management

Financial Planning HMWC, CPAs & Business Advisors

Fire Safety Black Bird Fire Protection, Inc.

Fire & Flood Restoration BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster HARBRO Emergency Services and Restoration

www.aaoc.com

June 2020

Graphics Direct Signs and Designs

Heating & Air Conditioning

Insurance Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Insurent ISU — The Olson Duncan Agency

NFP Property & Casualty ReassureRent Rey Insurance Services, Inc. The Liberty Company Brokers, Inc.

Internet Services Apartment SEO apartments.com Cox Communications RentPath Zillow Group Rentals

Investments Morgan Skenderian Investment Real Estate Group Company

Janitorial Strategic Sanitation Services

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Symmons

Landscapes/Hardscapes BrightView Landscape Services, Inc. Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Alfa Investments & Loans Berkadia CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Opus Bank Red Capital Group Redwood Mortgage Sabal Capital Partners The Bank of Southern California

Lighting KD Electric Company

Magnesite Repairs Buffalo Maintenance, Inc.

Mailboxes Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products Buffalo Maintenance, Inc. CallTek, Inc. Evolution Building Efficiency FSI Construction

HandyCrew Services, Inc. Homasote HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company WICR Waterproofing & Decking Yardi Systems Inc.

Marketing Direct Signs and Designs Geiger Promotional Products Company Jetty RentVision Zumper

Mold Remediation American Environmental Specialists, Inc. BioSweepOC DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. Service First Restoration Inc.

Moving & Mobile Storage Yardi Systems Inc.

Multi-Family Advisory Services CheckpointID Optim Real Estate Services Company

Odor Removal

Pacific Pest Control Inc Skyline Pest Control The Bee Man

Pet Waste Community Pet Solutions

Pipe Restoration Ameri-Cal Repipe and Plumbing, Inc.

Plumbing, Contractors & Supplies Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. Orange Coast Plumbing, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Sustainable Solutions Int. Symmons Total Rooter & Plumbing

Pool/Spa Service & Repair Alan Smith Pools Clear Expectations, Inc.

Private Investigations FPK Security, Inc.

BioSweepOC Millan’s Restoration, Inc. Specialized Pipe Technologies Strategic Sanitation Services

Property Management

Outdoor Furniture & Refinishing Alan Smith Pools Patio Guys

Paint Sales & Service Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. R&B Wholesale Distributors, Inc. S M Painting Corp.

West Coast Drywall & Paint

Patio Covers Can-Do Windows & Doors

Pest Control Access Exterminator Service, Inc. Angelo Termite and Construction Bugs Away Exterminators Coasterra Pest Control Greentech Heat Solutions IPM Tech Pest & Termite Management Lloyd Pest Control Newport Exterminating

June 2020

AIM Properties Allen Properties API Property Management CallTek, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

PSC Service Provider Directory — continued on page 62

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PSC Service Provider Directory continued from page 61

Property Management Software ARIZE Anyone Home Appfolio, Inc. HENRI Parking Boss Rentler ResMan RokitNow Vesync Yardi Systems Inc.

Recycling Strategic Sanitation Services

Resident Screening Rentler Yardi Systems Inc.

Resident Services

Property Management Staffing & Training Approved Real Estate Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing Renoir Staffing, LLC The Liberty Group

Rain Gutters Argos Homes Systems McCarthy Roofing

Real Estate/Investments 1031 Crowdfunding, LLC Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Real Estate Broker CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company Optim Real Estate Services Company

Reconstruction A-Rising Builders AAA Restoration AMS Construction Baldwin Construction Commercial Restoration Company

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Apartment News

EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking

Trash Services Strategic Sanitation Services Valet Living

Tree Service Harvest Landscape Enterprises, Inc.

Utilities & Sub Metering Conservice ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Entrata FunFlicks Outdoor Movies

Vending Machines

Roofing

Video Commercials

AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction ProWest LLC Royal Roofing.com (RWS&P, Inc.)

NPM Staffing an InterSolutions Company

Security Services/Patrol Services

Water Heaters

ADT Multifamily ARIZE California Safety Agency CallTek, Inc. FPK Security, Inc. USGI — Upland Group Village Patrol, Inc. Vesync Yardi Systems Inc.

California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc.

Signage

Waterproofing

Direct Signs and Designs

AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp.

Smalley & Company WICR Waterproofing & Decking

Staffing Service Approved Real Estate

Surface Restoration AMS Construction

Sustainability/Green Energy NextLevel Optima

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Telecommunications Boingo Wireless, Inc. Cox Communications

Towing Dedicated Transportation Services TO’ and MO’ Towing

www.aaoc.com

June 2020

Yardi Systems Inc.

Video Surveillance Alpha Video Surveillance Assure by Remote Ally Bastion Security Kastle Systems

Water Removal ATI DryMaster Millan’s Restoration, Inc.

Website Development/Online Advertising Apartment SEO

Windows & Doors Bear Windows Inc. Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 78 for the location of our ad.

A-Rising Builders Emma Zaboth 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 emma@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

We provide home automation, security systems, keyless door locks & smart thermostats.

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

See the Advertisers Index on Page 78 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Defining the commercial outdoor grill and patio heat experience since 1966.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 78 for the location of our ad.

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

PSC Contact Index — continued on page 64

Coin-Operated WASHERS/DRYERS

Generous Lease Commissions and Free Machines for Your Apartment Laundry Rooms Serving California Since 1956

We Offer to You: • Commission Plans • Lease Plans • Purchase Plans • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

1-800-473-8812 • 714-633-1811 www.apartmentlaundry.com

June 2020

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PSC Contact Index — continued from page 63

Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.

Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 78 for the location of our ad.

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

See the Advertisers Index on Page 78 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Specializing in Multi-family, Affordable Housing & Home Owner Associations

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

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June 2020

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 78 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 78 for the location of our ad.

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com

Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Bear Windows Inc. George Torres 1055 W 7th Street Los Angeles, CA 90017 (888) 470-2645 info@bearwindows.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com

PSC Contact Index — continued on page 66

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS      

Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance

     

Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains

Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes

Call 714-966-3000 today!

Smart choices last a lifetime.

June 2020

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PSC Contact Index —

BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

continued from page 65

Brian Berg Insurance Services, Inc. 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com

See the Advertisers Index on Page 78 for the location of our ad.

TR APTMagazine AD 2002PRINT.pdf

1

3/5/20

1:05 PM

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 78 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 78 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com

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June 2020

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Cushman & Wakefield — The Bridge Multifamily Team Mark Bridge 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 372-4888 Mark.bridge@cushwake.com

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com

Business Banking, Apartment Loans/Commercial Loans.

See the Advertisers Index on Page 78 for the location of our ad.

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

See the Advertisers Index on Page 78 for the location of our ad.

PSC Contact Index — continued on page 68

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

We are the leading screening and risk management provider for the multifamily industry.

Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com June 2020

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PSC Contact Index — continued from page 67

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

DryMaster Rachel Arndt 26021 Pala Dr., #150 Mission Viejo, CA 92691 (949) 492-1100 Info@drymaster.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 78 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 78 for the location of our ad.

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

Solar Thermal services

Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com

Major appliances for apartments.

PSC Contact Index — continued on page 70

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

$37.85

$50.60

$45.00

$55.00

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

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Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

June 2020

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

LIC. #828563

949-472-7516

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

1

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

June 2020

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PSC Contact Index — continued from page 68 Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

See the Advertisers Index on Page 78 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

We supply all financial needs.

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com FunFlicks Outdoor Movies Chad Hunter 11000 Brimhall, Suite 56 Bakersfield, CA 93312 (877) 263-0480 chad@funflicks.com

Geiger Promotional Products Company Stephanie Haydon 17822 17th St, Suite 312 Tustin, CA 92780 (714) 913-2019 shaydon@geiger.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 78 for the location of our ad.

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

• • • • • • • •

• • • • • • • •

Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California!

Excellent Customer Service & Competitive Pricing!

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We help homeowners defer or reduce capital gains taxes.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

HARBRO Emergency Services and Restoration Christina Winstead 2750 Signal Pkwy.

Signal Hill, CA 90755 (562) 528-8000 Christina.winstead@harbro.com Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

HOMEE, Inc. Lisa Wagner 1413 .S Howard Ave, Suite 220 Tampa, FL 33606 (310) 780-2503 lisa@homee.com ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Diaz-Villavicencio 555 W. 5th Street, Suite 3100 Los Angeles, CA 90013 (213) 312-1716 multifamilyrebates@icf.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com

Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com Jetty Zakk Adoum 37 W 20th Street, #1101 New York, NY 10011 (240) 422-1965 zakk.adoum@jetty.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 78 for the location of our ad.

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com

KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 78 for the location of our ad.

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 78 for the location of our ad.

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 78 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

See the Advertisers Index on Page 78 for the location of our ad.

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

See the Advertisers Index on Page 78 for the location of our ad.

Multi Team Services Laura Wallis 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (949) 518-2125 Laura.Wallis@SteadfastCo.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 78 for the location of our ad.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com

PSC Contact Index — continued on page 72

June 2020

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71

PSC Contact Index — continued from page 71

Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 78 for the location of our ad.

OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

Orange Coast Plumbing, Inc. Mark Haney 1506 Clinton St. Santa Ana, CA 92703 (714) 953-1111 ocp@orangecoastplumbing.net Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Real estate title, escrow and title insurance services.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 78 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com

Full Service Real Estate.

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 78 for the location of our ad.

Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 78 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 78 for the location of our ad.

Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com

PSC Contact Index — continued on page 74

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June 2020

VA N G UA R D

COMMERCIAL REAL ESTATE ADVISORS

PROPERTY MANAGEMENT

OUR MISSION

Increase owner cashflow & remove the stress of management by streamlining maintenance & accounting Is your property performing to its full potential?

Contact SVN Vanguard for a property evaluation

24 hour response including fire & water damage Multiple crews Small & large jobs Fully licensed, bonded & insured Insurance company approved All employees covered by worker compensation

SVN Vanguard is proud to offer our own in-house

Maintenance & Construction services

714.446.0600 • www.svnvanguard.com

June 2020

www.aaoc.com

Apartment News

73

PSC Contact Index — continued from page 72

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com RentVision Meghan Kamran 1001 S 70th Street, Suite 201 Lincoln, NE 68510 (402) 617-8368 meghan.kamran@rentvision.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 78 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 78 for the location of our ad.

Sabal Capital Partners Joe Gomez 4 Park Place, Suite 2000 Irvine, CA 92614 (619) 508-9629 joe.gomez@sabal.com Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com

Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 78 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company Courtney Owen 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (903) 830-2126 courtney.owen@icf.com Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com Sullivan Property Management Mr. Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

Sustainable Solutions Int. 33251 S Garfield Ave. Los Angeles, CA 90040 (778) 999-2040 doug@sustainablesolutions.com SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

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The Bank of Southern California Pam Marble 625 The City Drive, Suite 140 Orange, CA 92868 (714) 352-7475 pmarble@banksocal.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 78 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com The Liberty Company Brokers, Inc. Gary A Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 78 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com YoKartz LLC Olga Biedak 25 Waldorf Irvine, CA 92612 (858) 354-6924 olga@yokartz.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

BONA FIDE MORTGAGE

Water Heater/boiler service and installation.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Serving multi-family owners since 1983

Apartment Financing

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

• 2–4 units

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

June 2020

• 5+ units

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com www.aaoc.com

Apartment News

75

ADVERTISERS’ INDEX

Category

FENCING & GATES

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.................................18, 37

California Rooter & Plumbing................................27

FLOORING, REPAIRS, TILE

See page 78 for alphabetical listings

Buffalo Maintenance, Inc.................................18, 37 Carpet Crafts.................................................................69

ORCO Apartment Supply........................................33 Total Rooter & Plumbing.........................................66 PORCELAIN REFINISHING

AIR CONDITIONING & HEATING

CONCRETE MAINTENANCE & REPAIR

JM Air Conditioning & Heating............................12

AMS Construction......................................................70

HANDYMAN

APPLIANCES—REPAIRS, PARTS, RENTALS

Buffalo Maintenance, Inc.................................18, 37

Buffalo Maintenance, Inc.................................18, 37

Lin-Ed’s Appliance Service & Repair...................74

C & C Paving Company, Inc....................................54

OC Pro Team..................................................................65

ProActive Realty Investments Inc........................64

ORCO Apartment Supply........................................33

CONSTRUCTION

South Coast Construction & Repair....................42

Roberts Management & Investments...............16

R&B Wholesale Distributors, Inc. .......Back Cover

AMS Construction......................................................70

HEATING & AIR CONDITIONING

South Coast Real Estate & Property Mgmt......47

APPRAISALS/VALUATIONS

Buffalo Maintenance, Inc.................................18, 37

JM Air Conditioning & Heating............................12

RAIN GUTTERS

Lee Walker Appraisals...............................................10

OC Pro Team..................................................................65

ASPHALT SALES & SERVICE

COUNTERTOPS

AMS Construction......................................................70

Buffalo Maintenance, Inc.................................18, 37

C & C Paving Company, Inc....................................54

The Door & Window Company............................25

ATTORNEYS

DECK COATINGS, MAGNESITE REPAIRS,

Block & Associates......................Inside Back Cover

INSURANCE

Farmers Insurance —

WATERPROOFING

Theresa Simes Agency.............................................65 Flood Relief Specialists.............................................39 ReassureRent................................................................22 KITCHEN RENOVATIONS

Bath Crafters..................................................................16 PROPERTY MANAGEMENT

JLE Property Management Inc.............................21

Argos Home Systems................................................12 REAL ESTATE EDUCATION

Santiago Canyon College........................................57 REAL ESTATE INVESTMENTS

1031 Crowdfunding..................................................53 CBRE......................................................................Insert, 2 Pacific | Sotheby’s International Realty —

Duringer Law Group, PLC.......Inside Front Cover

Buffalo Maintenance, Inc.................................18, 37

BATHROOM RENOVATIONS

Rash Yambo Decking & Stairs...............................78

Buffalo Maintenance, Inc.................................18, 37

DECKING

OC Pro Team..................................................................65

All Proof Decks.............................................................34

South Coast Construction & Repair....................42

DOORS, WINDOWS

LEAK DETECTION

BATHTUB REFINISHING

California Replacement Windows.........................7

California Rooter & Plumbing................................27

Bath Crafters..................................................................16

The Door & Window Company............................25

LENDING

BLINDS

DRAINS

Bona Fide Mortgage..................................................75

Apex Window Decor.................................................68

Aarow Drain & Plumbing........................................78

MAIL BOXES

BOILER SYSTEMS

California Rooter & Plumbing................................27

ORCO Apartment Supply........................................33

DCM Services................................................................12

DRAPERIES/BLINDS/WINDOW COVERINGS

R&B Wholesale Distributors, Inc. .......Back Cover

CABINETS/REFINISHING

Apex Window Decor.................................................68

Buffalo Maintenance, Inc.................................18, 37

R&B Wholesale Distributors, Inc. .......Back Cover

South Coast Construction & Repair....................42

DRYWALL

CARPENTRY

AMS Construction......................................................70

Buffalo Maintenance, Inc.................................18, 37

Sondance Painting.....................................................68

CARPETS

EARTHQUAKE RETROFITTING

Carpet Crafts.................................................................69

Optimum Seismic.......................................................19

ORCO Apartment Supply........................................33

Point Design Build......................................................57

R&B Wholesale Distributors, Inc. .......Back Cover

ELECTRICAL

COIN-OPERATED LAUNDRY EQUIPMENT

AMS Construction......................................................70

ACE Commerical Laundry Equipment, Inc......54

Buffalo Maintenance, Inc.................................18, 37

Rash Yambo Decking & Stairs...............................78

National Service...........................................................63

ENVIRONMENTAL SERVICES

S M Painting Corp.......................................................74

WASH Multi Family Laundry Systems..................9

American Environmental Specialists..................64

Sondance Painting.....................................................68

EVICTIONS

PEST CONTROL

AMS Construction......................................................70

Block & Associates......................Inside Back Cover

Block & Associates......................Inside Back Cover

Access Exterminator Service..................................13

California Replacement Windows.........................7

Duringer Law Group, PLC.......Inside Front Cover

Duringer Law Group, PLC.......Inside Front Cover

Angelo Termite & Construction............................41

The Door & Window Company............................25

COLLECTIONS

76

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www.aaoc.com

MTD Kitchen.................................................................77

Stanfield Real Estate Group.............................42

South Coast Construction & Repair....................42

KW Commercial – Randy Combs........................17

The Door & Window Company............................25

Marcus & Millichap.....................................................43

MAINTENANCE, REPAIRS, PRODUCTS

Buffalo Maintenance, Inc.................................18, 37 OC Pro Team..................................................................65

ProActive Realty Investments Inc........................64 South Coast Real Estate & Property Mgmt......47 SVN | Vanguard Commercial Real Estate Advisors — William Webster..........................73 Cushman & Wakefield — The Bridge Multifamily Team...........................14 W. R. Gorman................................................................32 ROOFING

AMS Construction......................................................70 Dale’s Roofing...............................................................72 Guardian Roofs.............................................. Insert, 15

R&B Wholesale Distributors, Inc. .......Back Cover

Imperial Roof Management...................................67

MOLD REMEDIATION

McCarthy Roofing.......................................................55

American Environmental Specialists..................64

McCormack Roofing..................................................29

PAINT SALES & SERVICE

AMS Construction......................................................70

June 2020

Morgan Skenderian...................................................31

OC Pro Team..................................................................65

UTILITY BILLING

Livable..............................................................................35 WATER HEATERS

California Rooter & Plumbing................................27 ORCO Apartment Supply........................................33 WINDOWS

Sherman Oaks, CA

Visit our showrooms and let our expert designers help create your next kitchen today!

1201 E Ball Rd Anaheim, CA 92805 714-766-4440

13213 Sherman Way North Hollywood, CA 91605 818-764-2254

June 2020

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77

ADVERTISERS’ INDEX

Alphabetical

See page 76 for category listings

1031 Crowdfunding.....................................................53

Buffalo Maintenance, Inc....................................18, 37

Morgan Skenderian......................................................31

Aarow Drain & Plumbing...........................................78

C & C Paving Company, Inc.......................................54

National Service..............................................................63

Access Exterminator Service.....................................13

California Replacement Windows............................7

OC Pro Team.....................................................................65

ACE Commerical Laundry Equipment, Inc.........54

California Rooter & Plumbing...................................27

Optimum Seismic..........................................................19

Carpet Crafts....................................................................69

ORCO Apartment Supply...........................................33

CBRE.........................................................................Insert, 2

Pacific | Sotheby’s International Realty —

All Proof Decks................................................................34 American Environmental Specialists.....................64 AMS Construction.........................................................70

Cushman & Wakefield —

Stanfield Real Estate Group................................42

The Bridge Multifamily Team..............................14

Point Design Build.........................................................57

Dale’s Roofing..................................................................72

ProActive Realty Investments Inc...........................64

DCM Services...................................................................12

Rash Yambo Decking & Stairs..................................78

Argos Home Systems...................................................12

Duringer Law Group, PLC..........Inside Front Cover

R&B Wholesale Distributors, Inc. ..........Back Cover

Bath Crafters.....................................................................16

Farmers Insurance — Theresa Simes Agency....65

ReassureRent...................................................................22

Block & Associates.........................Inside Back Cover

Flood Relief Specialists................................................39

Roberts Management & Investments..................16

Bona Fide Mortgage.....................................................75

Guardian Roofs................................................. Insert, 15

Royal Roofing...................................................................23

Imperial Roof Management......................................67

Santiago Canyon College...........................................57

JLE Property Management Inc................................21

S M Painting Corp..........................................................74

JM Air Conditioning & Heating...............................12

Sondance Painting........................................................68

KW Commercial – Randy Combs...........................17

South Coast Construction & Repair.......................42

Expert Plumbing Repairs

Lee Walker Appraisals..................................................10

South Coast Real Estate & Property Mgmt.........47

RESULTS OR NO CHARGE FREE ESTIMATES

Lin-Ed’s Appliance Service & Repair......................74

SVN | Vanguard Commercial Real Estate

Livable.................................................................................35

Advisors — William Webster.............................73

$75.00

Marcus & Millichap........................................................43

The Door & Window Company...............................25

McCarthy Roofing..........................................................55

Total Rooter & Plumbing............................................66

McCormack Roofing.....................................................29

W. R. Gorman...................................................................32

MTD Kitchen....................................................................77

WASH Multi Family Laundry Systems.....................9

Angelo Termite & Construction...............................41 Apex Window Decor....................................................68

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78

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June 2020

June 2020

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COVID-19 Information Resources for Rental-Housing Providers If you need information regarding the Coronavirus and the operation and management of your rental property, please visit

www.aaoc.com/covid-19-resources.html

80

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June 2020

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