June 2019 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LIX

• June 2019

Major expenses are inevitable and predictable.

Eliminate the Element of Surprise.

See Pages 5 & 36

In this issue Proactive Reputation Management.................................................... 24 Beware of ACA 1................................................................................. 26 Property Tax Bills are Coming Out Soon.............................................. 32 Nathan Poth Appointed to AAOC Board of Directors............................ 34 The Case for Adequate Reserves.......................................................... 36 What is the True Cost of an Eviction?................................................... 38 Values, Prices and Appraisals.............................................................. 46

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LIX

•

June 2019

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — There is No Substitute for Leadership, Experience and Commitment

8 PSC Workshop: Hiring Employees 13 INSPIRE Property Management Luncheon 38 Summer Cruise 42 Apartment Maintenance & Repair Series

6 Executive Director’s Message — Inspired by Industry Excellence 8 Sacramento Report — Legislative Rabbit Holes

Features

10 Orange County Legislative Watch — Sacramento’s War on Landlords and the Importance of Red Alerts

20 April INSPIRE Property Management Luncheon Recap

12 Legal Corner

24 Proactive Reputation Management

18 Dear Maintenance Men

By The RentPath Team

26 Beware of ACA 1 By Tyler Diep

48 The Benefits of AAOC Membership

28 April General Membership Meeting Recap

49 Welcome New Members

32 Property Tax Bills are Coming Out Soon By Shari Freidenrich

50 PSC Corner — The Door and Window Company/ Specialized Pipe Technologies

34 Nathan Poth Appointed to AAOC Board of Directors

By David J. Cordero

51 Product & Service Council’s Service Provider Directory

36 The Case for Adequate Reserves By Sean Erik Andersen

55 Product & Service Council’s Contact Index

38 What is the True Cost of an Eviction? By Eric D. Jarvis

68 Advertisers’ Index — Category

46 Values, Prices and Appraisals By Timothy Gorman

70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — Furniture Rentals: Yesterday vs. Today

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2019 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

June 2019

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President John Tomlinson First Vice President Alan Dauger n Second Vice President Rick Roshan n Vice President Legislative Council Nicholas Dunlap n Treasurer Nick Lieberman n Secretary Frank Alvarez n Sergeant at Arms Stephen C. Duringer, Esq. n Immediate Past President Nicholas Dunlap n n

JUNE 5 - Certified Rental Housing Provider- Week 9 Wednesday, 8:30 am–12:30 pm, AAOC Offices 11 - General Membership Meeting-SPECIAL DATE Tuesday, 7:00–9:00 pm, Great Wolf Lodge, See Page 5 12 - Certified Rental Housing Provider- Week 10 Wednesday, 8:30 am–12:30 pm, AAOC Offices 13 - INSPIRE Property Management Luncheon Thursday, 11:30 am–1:30 pm, Great Wolf Lodge, See Page 13 18 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 19 - Certified Rental Housing Provider- Week 11 Wednesday, 8:30 am–12:30 pm, AAOC Offices

JULY 4 - 4th of July Holiday Thursday, Office Closed 9 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 11 - Reverse Trade Show Thursday, 8:00 am–12:00 pm, Embassy Suites Anaheim South 16 - PSC Workshop: Hiring Employees Tuesday, 9:00–11:00 am, AAAOC Offices, See Page 8 17 - Apartment Maintenance & Repair Series- Week 1 Wednesday, 9:00 am–1:00 pm, Buffalo Maintenance Office, See Page 42 24 - Apartment Maintenance & Repair Series- Week 2 Wednesday, 9:00 am–1:00 pm, Buffalo Maintenance Office, See Page 42 31 - Apartment Maintenance & Repair Series- Week 3 Wednesday, 9:00 am–1:00 pm, Buffalo Maintenance Office, See Page 42

AUGUST 7 - Apartment Maintenance & Repair Series- Week 4 Wednesday, 9:00 am–1:00 pm, Buffalo Maint. Office, See Page 42 13 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 20 - Fair Housing Seminar Tuesday, 9:00 am–12:00 pm, AAOC Offices 22 - Summer Cruise Thursday, 6:30–9:00 pm, Electra Cruises, See Page 38

Directors n n n

Julia Araiza Vicki Binford Randy Combs

n n n

Laurel Dial Craig Kirkpatrick Nathan Poth

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n

n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

June 2019

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PRESIDENT’S MESSAGE B y J ohn T omlinson

There is No Substitute for Leadership, Experience and Commitment

I

would like to take a moment to reflect upon a recent trip several members of the AAOC took to Sacramento for Legislative Day. First, I would like to thank Senators Jeff Stone, Thomas Umberg, Ling Ling Chang, John Moorlach, Richard Roth, Mike Morrell, and Pat Bates, as well as Assembly Members Steven Choi, William Brough, Sabrina Cervantes, Sharon Quirk-Silva, Tom Daly, Jose Medina, Phillip Chen, Tyler Deip and Cottie Petrie-Norris, as well as their staffs, for taking valuable time out of their busy schedules to meet with AAOC representatives.

All Senators and Assembly Members present were very interested in our perspective regarding current events pertaining to rental housing within our great State.

“Rental housing providers are the largest small business owners in the State, who provide more than a million safe, sanitary, and affordable rentals,” I

said, opening dialogue with the aforementioned elected officials. “[The AAOC] offers a tremendous value to our members, including providing one-on-one consultation to rental property owners and managers, a variety of tenant screening services and the most up-to-date forms available in the industry,” our lobbyist Ron Kingston eloquently wrote.

Our team leaders continued to explain how AAOC educates and trains our members on how to successfully and legally manage their apartments in an environment that has become increasingly regulatory and burdensome. We offered ourselves as the “go-to” resource to the elected officials and their staffs for any and all questions they may have about rental housing.

I would like to thank our dedicated and highly-experienced staff members in attendance: Executive Director David Cordero and Vice President of Government Affairs Bill Christiansen. I

(949) 552-7831 4

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June 2019

assure you that both of these seasoned professionals exceeded all expectations during their first journey to Sacramento in their new roles with the AAOC. Lastly, I would like to thank our talented and experienced board members who also attended and provided valuable leadership and insight: Alan Dauger, Nicholas Dunlap and Rick Roshan, incidentally all of whom currently serve as vice presidents of the Association.

At their own expense, this team has spent several years together representing your interests. Hats off to them for their valiant efforts in this increasingly hostile rental environment and for their passion for protecting “the largest small business in the State of California!”

General Membership Meeting Tuesday, June 11, 2019 • 7–9 p.m.

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Big-ticket repair and replacement expenses are inevitable for rental property owners. The roof will fail. The air conditioners will fail. The boilers will fail. So how do we prepare for those major expenses and what options do we have to pay for them?

Sean Andersen, president of Association Reserves, will discuss how to establish and effectively maintain a replacement Reserve Fund, that will provide for the timely execution of those projects. No delays, no cash flow surprises, no finance charges.

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As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

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June 2019

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5

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Inspired by Industry Excellence

I

attended my first INSPIRE Property Management Luncheon on April 25 and had the privilege of hearing Jason Stoughton, National Account Executive and Executive Placement Director with BG Multifamily in Atlanta, Georgia. Jason spoke on the importance of relationships in our lives and how our ability to lead and succeed in the workplace is based on our ability to communicate effectively and to genuinely connect with our team members in a transparent and open manner. It was a thought-provoking message that challenged the audience to examine their relationships and identify what they could be doing to make them and their teams stronger. True to its billing, I came away from the luncheon feeling inspired and motivated, as I’m sure was the case for the nearly 100 multi-family property owners, managers, and other professionals in attendance.

As a first-time attendee, I was inspired

by Jason’s message and the enthusiasm, passion and authenticity with which he spoke. My inspiration, however, was magnified by the interest and enthusiasm of our luncheon attendees for continuing their growth as individuals and as team members. Our industry grows stronger with each person who makes a commitment to move from simply doing their job, to doing their job with passion, purpose, and excellence. So, to those of you who attended the INSPIRE Property Management Luncheon, and to those owners and management companies that supported your team members’

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Apartment News

attendance, I thank you on behalf of the AAOC Board of Directors and staff.

If you and your team have never attended an INSPIRE Property Management Luncheon or you are eager to attend again, your next opportunity is coming up very quickly.

AAOC is pleased to be welcoming back “Apartment All Star” Rommel Anacan on Thursday, June 13, as he shares ten powerful principles of highly successful people — including how to maximize your strengths and minimize your weaknesses; the secrets of effective and strategic goal setting; and how to turn setbacks into a set-up for future success.

The online registration deadline for this event is Friday, June 7 at www.aaoc.com.

And while I’m on the topic of inspiration, I also want to thank the individuals who serve on AAOC’s Education Committee, Membership Committee, and Product & Service Council (PSC) Committee. I am inspired by their commitment to excellence in their respective professional fields and as volunteers who generously contribute their time, talent, and other resources to ensure the success of AAOC’s member programming and services throughout the year. I also want to thank the members of AAOC’s Legislative Council who inspire me by the sage counsel, insight and strategic ideas they offer to our staff and legislative advocacy team in Sacramento, which helps them navigate treacherous state legislation and proposed local ordinances that would impact our

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June 2019

members. The energy, enthusiasm, and expertise that our committee members bring to the association are gifts that truly benefit all AAOC members and the greater Orange County multi-family industry. It is a privilege to be able to work with and learn from each of them.

Have you ever considered serving on an AAOC member committee? Do you have professional knowledge, skills and experience that you believe would be valuable to share with your fellow AAOC members as a workshop leader or class instructor? If writing is more your style, have you ever considered submitting an article for publication in Apartment News or submitting a letter to the editor on a topical rental-housing issue for the Orange County Register or your community newspaper? AAOC is working to build its bench of members who are willing and available to get involved and contribute to the growth and success of the association and its members. If you answered yes to any of these questions or you have ideas of other ways that you can serve, please contact me at (714) 245-9500 or cordero@aaoc.com.

Do you know…

AAOC is non-profit? That means YOUR dollars come back to

YOU!!

June 2019

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SACRAMENTO REPORT B y R on K ingston

Legislative Rabbit Holes “If I had an hour to solve a problem, I’d spend 55 minutes thinking about the problem and 5 minutes thinking about solutions.” — Albert Einstein

A

s solutions to the housing shortage are proposed by almost every legislator in California, it is easy to see how the powerbrokers and advocates could get lost in the proverbial weeds. And, friends, they have most certainly lost their way. Senate Bill 529 by Senator

Durazo is one such example. The bill would allow tenants to form a tenant association (which may be presently formed) through which they could engage in concurrent, and basically indefinite, rent strikes for almost any grievance one could imagine. The following quote is from the Senate Judiciary Committee that heard the bill: “…tenants from three or more units belonging to the same landlord [may]

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June 2019

band together as a “tenant association.”

Members of such an association could not be evicted absent good cause, and they would have the right to engage in brief, collective rent strikes: jointly withholding rent payments until the landlord has engaged in a good faith bargaining process to address written grievances from the association.”

The above paragraph probably sent tingles down your spine, but it is actually far worse than it may seem. Those

“brief ” rent strikes may result in rent not being paid for up to thirty-seven days without penalty. Additionally, nothing prevents those rent strikes from occurring back-to-back, potentially subjecting you to over seventy days without rental income. Withholding rent for thirty-seven days could result in substantial detriment to a rental owner, but to go almost eighty days without rental income would basically bankrupt many mom and pop owners across California.

The bill attempts to limit the number of rent strikes to two per calendar year, but it does not place conditions on the number of associations a tenant may form and be a participant of. As written, the bill would allow tenants to form multiple associations for varying issues, with titles such as Tenant Association to Address High Rates, Tenant Association to Address Habitability, or Tenant Association to Address General Repairs. In that way, tenants would have the power to strike

twice a year per association. It is easy to contemplate a world where tenants form multiple associations in order to increase their bargaining power with the property owner.

SB 529 is emblematic of the lack of concern for property owners. Unions may be effective in balancing the power dynamics between an employer and an employee but trying to incorporate union provisions into rental arrangements is not rational. A rental owner is not the same as a small business employer. Should SB 529 be passed, it’s easy to envision a world where multiple grievances are proffered and the tenants go to the property owner and say “either we litigate in court, which could cost you thousands, or you lower the rent for all of us and we remove our grievances.”

While the housing shortage is untenable, the solution is not giving tenants absolute authority to dictate the terms of rent. The fact that the negotiating structure of employer-employee labor unions is even being discussed

June 2019

proves that the Legislature is more focused on appearing to solve the problem than actually addressing it.

Copyright© 2019 CalStrategic Copyright© 2019 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961?

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Apartment News

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ORANGE COUNTY LEGISLATIVE WATCH

Sacramento’s War on Landlords and the Importance of Red Alerts

A

recent editorial in the Orange County Register (4/12/19) pointed out, “Rental housing is a business, not a war crime,” but the progressives in Sacramento seem to think differently. Just months after California voters decisively rejected the Proposition 10 rent control initiative, progressive state legislators have introduced nearly a dozen, far-reaching bills that represent an assault on the entire rental-housing industry.

AAOC’s Red Alert emails are an important communication tool to keep our members up-to-date regarding rental-housing legislation and to ask members to contact state lawmakers directly, as the most critical bills are being deliberated in Sacramento.

Member engagement is critical as AAOC’s legislative advocate, Ron Kingston, and the California Rental Housing Association (CalRHA) keep tabs on the daily changes and amendments to these bills. Lawmakers need to

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hear regularly and directly from rental property owners and managers. We can’t let the false narratives and negative sentiments about our industry be spread by progressives and tenants’ rights activists. If rental property owners and managers do not speak up, their silence will be viewed as acceptance and the inaccurate perceptions about our industry will be taken as realty.

Be prepared to see Red Alerts in your email inbox with increasing frequency, to bring immediate attention to issues that are moving faster than the media can or will report. Red Alerts are emailed when AAOC sees certain bills reaching a critical vote in the legislative process. The emails will include a brief description of the bill and list the Capitol phone numbers of the state legislators who will be participating in the committee vote, or who represent the areas where AAOC members live, work and/or own and operate properties, prior to a full vote by Senate or Assembly. Most Red Alerts will be in opposition to anti-rental-housing legislation. Hopefully there will also be some alerts this year that will call upon AAOC members to call in support of favorable housing legislation. Also, while the majority of Red Alerts will be in response to state legislation, there will be times when they will be in response to a local city or county issue.

AAOC’s request is that our members call the legislators listed at the bottom of the Red Alert email and express the position to the stated bill(s). If possible,

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June 2019

B y B ill C hristiansen , V ice P resident of G overnment A ffairs

briefly share a personal experience to underscore how they bill would affect you and the operation of your business.

Then thank them for their consideration. After completing the calls, send a follow up email to billc@aaoc.com, so AAOC can track our members’ participation and keep up the pressure on our local legislators. You can also call me at (714) 245-9500 to discuss the Red Alert issues further, ask questions or even request additional backup information.

Direct phone calls to elected officials are one of the most effective tools AAOC members have for ensuring that the voice of the rental-housing industry is heard loud and clear. It also helps to offset the tenants’ union protestors who pressure elected officials to oppose our industry. The progressives’ frontal assault on the entire rental-housing industry poses a very real threat this year. It is a legislative war on private property rights and free market principles. When you receive an AAOC Red Alert, please take immediate action, for the good of our industry.

Need Questions Answered?

Contact one of our reliable membership service representatives

(714) 245-9500

They will find your solution.

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June 2019

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11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers

I

ndrove by my apartment building the other day and noticed that one of my tenants put up a satellite dish antenna, not just one, but three. I just put a new roof on about a year ago. This tenant had the nerve to bolt them right through the new roofing shingles. Looks terrible. I’m concerned about water leakage, mold and possibly voiding my roof warranty. Can they do that legally?

No. Your standard apartment association rental agreement most likely includes a provision prohibiting the tenant from making modifications or alterations to the premises without the landlord’s prior written consent. The tenant is in breach of the agreement and most courts would agree that the breach is a curable one. Depending upon the extent of the damage to the roof, the tenant’s conduct may rise to the level of waste, a non-curable breach. You have at least two options. First, you may remove the satellite dish antenna from the exterior of your building and repair

the damage. You would then deduct the reasonable out of pocket costs from the tenant’s security deposit. You can then demand reimbursement by serving a three-day notice to perform covenant or quit by demanding that the tenant replenish the security deposit for the amount charged. A second option would be to serve a three-day notice to perform covenant or quit, by demanding that the tenant return the premises to their original condition by removing the satellite dish and repairing any and all damage to the building. This option is not preferable because you do not want to instruct the resident to climb on your roof and perform the roof repair himself. Under either scenario, you would be well advised to document the breach by taking pictures of the unauthorized satellite dishes and the damage that was caused by its installation.

Keep in mind, California law allows tenants to maintain a satellite dish antenna on their patios and balconies, within areas exclusively for the use of

the tenant. These do not, however, give the tenant the right to affix an antenna to your roof or install an antenna in the common areas.

I just received the most curious letter.

Seems my local police department has identified one of my residents as an undesirable, they say he’s suspected of being in a gang and is dealing drugs. They say that if I don’t evict him, the police will prosecute me for allowing a criminal to operate on my property. I may even lose the property!

The family has been there for several years, other than a couple bounced checks they have been model tenants. Help, I cannot afford a vacancy right now, what do I do?

In this upside-down world we live in today, this is a growing trend in law enforcement. Rather than prosecute the criminal, many law enforcement agencies are taking the lazy way out Legal Q&A — continued on page 14

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13

Legal Q&A — continued from 12 and threatening the law-abiding landlord, forcing them to evict the resident.

Rather than locking up the bad guys, just shuffle them off to another community. If the police are certain he is dealing drugs, why isn’t he in the “gray bar hotel”? If the letter you received is inconsistent with your experience with your resident, follow up with the police department by asking for documentation supporting their claim. Have there been arrests on the property? Have illegal drugs been found there? Ask other residents in the building, gather independent information. If the information you gather supports your resident’s involvement in criminal activity, act immediately. Consult your attorney to determine if you have enough facts to support a three-day nuisance notice, or if a thirty day or a sixty-day notice is appropriate. Remember, a letter from the police department is not enough evidence in court to base a nuisance

notice on, testimony from percipient witnesses will be required.

I’ve been doing my own prospective resident screening for quite a while now. I think I’m thorough, but I’m just not sure any more. I’ve been noticing more and more inconsistencies in the applications I review, and I even came across one who out and out lied about who she was! I’m concerned about all the stories I’ve heard about identity theft. I just can’t afford to make a mistake. What can I do to weed out these undesirables and minimize my chances of being fooled?

Identity theft has been a growing problem for several years. Landlords have increasingly been victimized by prospects posing as someone else, using false or fraudulent information. Often these thieves take advantage of a desperate landlord, eager to fill a vacancy, or a newbie landlord, who hasn’t gone through the school of hard knocks yet.

Completed and signed applications by all adults are a must. Verify the information provided. Personally, inspect some form of U.S. government issued photo identification. Take a photo copy of the ID and keep it secured with your file. Verify that the social security or the tax ID number provided by the prospect is his number and is valid.

Run and thoroughly review, an eviction and credit check through your apartment association. If practical, go outside to the prospect’s vehicle, and verify that the license number on the car he just drove, matches the license number he just wrote down on the rental application. Many ‘hands on’ owners will visit the prospect’s current residence unannounced, prior to approval to ensure the prospect lives there, and doesn’t just sleep on the couch. You’d be amazed at what you will learn by a simple visit. Inform all prospective applicants that you have a policy of takLegal Q&A — continued on page 16

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Legal Q&A — continued from 14 ing a picture of all residents for the tenancy file. Follow through with this policy and take a picture of all proposed occupants and keep the picture in your tenancy records. When verifying employment, and residency, ask for a description of the person, and compare the description with the person who filled out the application. Ask for original utility bills, electric, telephone, cell phone, cable, anything with his name on it. All of these are tools that may be used in proper screening to avoid renting to an identity thief. Use these tools consistently, and apply them equally to all applicants, and your risk will be dramatically reduced.

I’m getting conflicting advice about whether I must rent to some one that does not have a valid social security number, nor an official picture ID. Seems like most of the attorneys and the Fair Housing guys

16

Apartment News

say I ‘cannot discriminate’ and that I must rent to all, regardless of whether or not the prospect can prove who he is, or verify his tenancy history, or his ability to pay the rent. I have been following that advice for years, and now have a building full of undocumented people, that I could never find in a million years if I ever had to collect from them. The rent usually gets paid, but the building, and the neighborhood, look like hell. I want to take my building back, and only rent to persons that qualify, that have verifiable identities and credit, and are good credit risks. What are my rights?

The dirty little secret is that our industry has passively allowed this erosion to occur over many years. Many landlords have looked the other way, in favor of the quick rental, the cash payments, the full building, the reduced confrontation, we’ve taken the easy way out. Landlords have been wary of lawsuits claiming discrimination and have believed the bullying taunts and threats from the tenant and immigrant rights activists, that we have just taken the easier and less confrontational course of allowing it to happen. We blame our government for not addressing the illegal immigration issue; one side of the aisle wanting cheap labor, the other wanting cheap votes. We blame employers for hiring, and our ‘welfare state’ for creating the magnet that keeps drawing.

Landlords are part of the problem as well. By succumbing to the short-term temptation of the quick rental to the unverified, the undocumented, we are

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June 2019

contributing to the problem. Many landlords are realizing that rather than just complaining, they can be a part of the solution. Landlords have absolutely no obligation whatsoever to rent to an individual who is unable to independently verify his identity, his past tenant history, and his ability to comply with the terms of the rental agreement, including his financial ability to pay the rent. Our system of society is built around a numeric social security or tax ID number. Our life history, good and bad, is reported more often than not, into a data base that is organized by, and sorted by the social security number. Names are common, but social security numbers are unique. No two people should share the same number.

Credit as well as criminal convictions are reported similarly. These very basic requirements should be applied uniformly to all applicants, regardless of race, national origin or ethnicity. It is just good business sense. With average rents over $1600 a month, landlord investment of $200,000 or more per rental unit, and a litigation climate that is out of control, landlords must know who their residents are, must reduce their risk of financial loss and must know how to recover from a breaching resident.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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17

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

My pest control company has removed a beehive from my property. However, the bees have not left and the tenants are complaining about bees inside their units. I have sealed every hole, crevasse and crack I can find. Yet, the bees still find a way of getting into the units. What is missing or are these bees just too smart? Bert

Dear Bert:

We have had a similar problem at one of our properties. We also sealed everything we could think of and still the bees found a way in. You may want to look at your roof vents that service the bathroom & kitchen exhaust fans. The bees come down the vent and go into the voids between the ceiling and roof.

Most fan boxes are not well sealed below the fan blades. Once they are in the ceiling, it is easy for them to travel to different units, find a hole and drop down into the apartment’s living area.

Because the bees may be discovered in

an area far from the original entry point, it is hard to track down where they first came in. We now install screening at all bath and kitchen exhaust vent tubes.

The material used is 1/8 inch square metal screening and is attached to the top of the vent tube at the roof level. Be sure to extract the hive and any honey you find, or you might not only continue to have a bee problem, but also an ant problem.

Dear Maintenance Men:

I have a bathroom sink that is slow draining. I have already snaked the drain and found no stoppage. When I remove the pop-up assembly and have an open drain, water whooshes down with no problem. However, with the pop-up in place, water backs up into the sink and drains very slowly. Paul

Dear Paul:

Most bathroom sinks have an overflow hole near the top edge of the sink. This hole serves two purposes: 1. It acts as a

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Apartment News

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Westminster, CA June 2019

safety drain to keep the sink from overflowing, should the water rise above a certain level in the sink; and 2. It serves as an air vent for the sink when the water levels are above the pop-up plug.

The overflow hole allows air to escape through the drain and the water to evacuate more efficiently.

What has happened is hair, toothpaste, grime etc. have built-up and sealed off the overflow drain where it exits just below the pop-up assembly plug. Most snakes are too big to go through the overflow drain. Alternatively, a speedometer cable will work great or even a long zip tie will work. Push the cable or zip tie down through the overflow hole at the top of the sink and push any gunk out into the drain. Use water to help push the debris out the overflow drain, a funnel works great to direct a good flow of water. If you cannot get the overflow to drain, disassemble the main drain assembly to gain access to the overflow drain exit. Once the overflow drain has good airflow, the sink should drain a bit faster. If this does not solve the problem completely, look at restricting the water flow coming out of the faucet. Use a restrictive aerator to cut down on the GPM of the faucet.

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I am thinking of converting my thirsty lawn into a drought resistant landscape. What recommendation do you have to help me achieve my plan?

Dorothy

Dear Dorothy:

Creating a drought tolerant landscape is a great idea. In the end, the drought tolerant landscape will cost you less money in water and will be easier to maintain. The single greatest consumer of water in your landscape is the turf.

Reduce the grass area to ease the burden on water.

Xeriscaping is a term for a water conserving landscape. Some of the benefits of Xeriscaping is water saving, low maintenance, pesticide free, pollution free (no lawnmowers), and use of local native plants. You might want to consider using Ornamental grasses, as they are drought tolerant, look great and give your landscape a bit of vertical dimension. Succulents, of course, are great at conserving water. Flax and Delphiniums Iris are a few perennials to use.

Marigolds, Mexican Sunflowers, Phlox and Vinca Passion are annuals that will work well. As for shrubs, look at Japanese black pine, Mountain currant, Sassafras, Honeysuckle, etc. Good trees are Acacia, Gray Birch, Monterey Cypress, Eucalyptus, Fig, Juniper Amur Maple, to name a few.

If you need maintenance work or consultation for your building or project, please feel free to contact us.

We are available throughout Southern California. For an appointment, please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years. He is also a lecturer and educational instructor, Co-Chair of the Education Committee of the Apartment Association of Orange County, and Chair of the association’s Product and Service Counsel. Frank can be reached at (714) 956-8371 or rankie@BuffaloMaintenance.com. For more information, visit www.BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker. He is a Past President of the Apartment Association of Orange County and now serves on the board of directors as a Director Emeritus. He is also a past Chair of the association’s Education Committee. Jerry has been involved with apartments, as a professional, since 1988.

Maintenance Tip: If you keep potted plants or flowers on your deck; always elevate the pot with plastic, or terracotta legs to let any water under the pot evaporate. This will help avoid water and rust rings from developing under the pot.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com

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Support your PAC and Legal Defense Fund!

June 2019

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19

April INSPIRE Property Management Luncheon Recap

Y

ou can’t be impactful on your own…We truly need each other… Relationships and connecting are what life is all about. This powerful opening statement by featured speaker Jason Stoughton, CAS, CHBC, at AAOC’s Inspire Property Management

luncheon on April 25, set the stage for many other valuable tips and insights on the importance of connecting with one another.

Stoughton pointed out the key to advancement and promotion for professionals is an ability to communicate

and connect effectively. To illustrate his point, he pointed out five skills and qualities of successful U.S. presidents: vision, pragmatism, consensus building, charisma and trustworthiness.

Stoughton also stressed the need to truly connect with people by going the

Don’t be left out, join your fellow industry peers next time! See you June 13th.

All the way from Atlanta, Georgia….the one and only…Jason Stoughton, alongside his friend, Marie Kaplan of NEXT LEVEL Property Solutions!

20

Apartment News

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June 2019

Bill Christiansen of AAOC checking out our Sponsor’s swag bags from Diana Hughes of Guardian Roofs.

AAOC Executive Director, David Cordero, catching up with longtime member, Denise Arredondo of JLE Property Management.

extra mile; displaying appreciation; and maintaining unguarded openness. He then shared some his own challenges growing up and pointed out that owning your life story, especially the adverse and negative events and experiences, define and refine you, and should be shared.

It was pointed out there is a 37 percent employee turnover in the multi-

Property Management Associates team.

family industry. To Stoughton, this necessitates better understanding of our employee groups, which could consist of high, average and low achievers and that developing trust is the foundation for relating to the different segments.

Finally, as he concluded his remarks, Stoughton shared an impactful video that illustrated the meaning of true empathy, not sympathy, to others, which

brought the captivated audience back to what each of us can do to connect with others and build real relationships.

AAOC’s next Inspire Property Management Luncheon is on Thursday, June 13 at Great Wolf Lodge in Garden Grove! You won’t want to miss featured speaker and Apartment All Star, Luncheon Recap — continued on page 22

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June 2019

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21

Mark Hilbert Property Management team.

Luncheon Recap — continued from 21 Rommel Anacan, who will discuss creating your blueprint for success! For

more information or to register online, visit www.aaoc.com.

Melissa Ke sharing her excitement with Laura Aliberti of NPM Staffing before the program.

How many of you want to learn to connect better?

I’m here to show you!” — Jason Stoughton, National Speaker & National Account Executive of BG Multifamily.

A & M Properties team.

One of our event sponsors, Ashley Loya of Career Strategies, was happy to raffle Special Guest Emcee, Ronn Ruiz of Apartment SEO, presented raffle prizes on off a “Smile Bucket” of goodies! behalf of Bob Heer of To’ and Mo’ Towing.

22

Apartment News

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June 2019

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June 2019

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23

Proactive Reputation Management

M

any multifamily communities already understand how a positive online reputation attracts renters. According to J Turner Research, 71% of prospects decide to visit a property with a higher online reputation rating, and renters report 52% of their decision to lease at a property as based on online reviews. As renters narrow down their short list, it’s important that your community make a strong first impression with a two-

BY THE RENTPATH TEAM

pronged approach: responding to reviews and proactively surveying current residents.

Respond in Real Time

Online reviews left by current residents impact your community’s renter retention and influence prospective renters. Addressing positive and negative online comments across all review platforms in a timely and professional way allows you to stay on top of your

online reputation. In a J Turner Research survey, renters reported that the top two things they look for in a response to either a positive or negative review are “commitment to resolve the issue” (69%) and “authentic/customized response” (43%). Although it takes more time, carefully customizing empathetic responses leads to a more positive impression of your community. Be sure to respond to a negative review as soon as possible, using it as an opportunity

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June 2019

”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.”

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to showcase your customer service. In order to ensure polite and professional responses that reflect well on your community, engage a trusted team member or reputation management expert to handle negative comments. In addition, responding to positive reviews demonstrates that your community is engaged with residents, rather than only engaged in damage control.

Proactively Growing Relationships with Renters

In order to maintain your community’s positive reputation over the longterm, your reputation management strategy should also proactively engage current residents. Posting regularly on social media, surveying residents, and generating fresh reviews can lead to organic, positive reviews and impressions that will be seen by both residents and prospects. While some proactive activities require an investment of time and energy, connecting with renters on social media is an easy way to start strengthening your online reputation.

A social media feed of interesting content, engaging responses to renters, and helpful resources proactively demonstrates your community’s values and personality. Next, in order to grow your reputation with current residents, proactively reach out to your renters to discuss any concerns before they become issues. By staying ahead of any potential problems, you not only avoid negative online reviews, but you also have the opportunity turn your resident into an advocate for your community.

Finally, surveys of existing residents generate new, original feedback that you can promote across review platforms. Fresh reviews paint an accurate picture of your community, and they even play a role in bettering your community’s SEO ranking. According to an article from Multifamily Executive, managers should use a targeted, personal touch in asking residents to leave new reviews. For example, instead of random email surveys, consider sending surveys that are timed with service.

Residents may be most willing to give feedback after receiving a completed work order, or in the 90-day period after moving into your community.

Making Time for Short- and Long-Term Tactics

Reputation management is a longterm effort that demands commitment, time, and resources. To organize your community’s reputation management strategy, schedule activities on a daily, weekly, monthly, and quarterly basis

with a dedicated execution team. If your in-house team doesn’t have the time or internal resources, you may want to consider outsourcing your community’s reputation management.

Look for a third-party service that specializes in the multifamily industry and is familiar with all aspects of reputation management, such as social review responses and proactive resident surveys. Being vigilant in maintaining and Reputation — continued on page 26

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June 2019

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Apartment News

25

Beware of ACA 1

T

his legislative session started off with a bang, as it shattered another record where the State Legislature collectively introduced 2,576 bills. One consequential piece of legislation that should be of interest to members of the Apartment Association of Orange County is Assembly Constitutional Amendment (ACA) 1 by Assemblymember Cecilia Aguiar-Curry.

Essentially, this bill would lower the voter threshold for approval of any new local general obligation bonds and certain special taxes from two-thirds to 55 percent, for anything that is used for infrastructure. Simply put, you can call it a new “parcel tax.” As many of you know, since the passage of Proposition 13 in 1978, any local bonds (excluding school bonds, with the passage of Proposition 39 in 2000) or tax increases for a specific purpose must be approved by the voters by a two-thirds majority.

The Howard Jarvis Taxpayers Association is officially opposed to this bill because it would weaken the protections of Proposition 13.

The two-thirds voter approval threshold is essential for good governance and accountability from our different levels of government. Because of the high threshold, it requires our local governments to persuade more voters to agree to tax or mortgage themselves more. This results in a more rigorous vetting process since more voters have to approve. Increased examination from voters promotes greater transparency and shouldn’t this remain the

26

Apartment News

BY TYLER DIEP, STATE ASSEMBLYMAN, 72ND DISTRICT

standard for any new tax or bond proposals? With ACA 1, Sacramento is giving these local governments an easy way out.

In addition, many argue that this would only impact owners of property and not those who are renters. However, time and time again, studies have shown that the costs on additional bonds and taxes on property will eventually be passed on to those who rent apartments or other housing units.

This is counterproductive to improving the housing crisis that California is facing. It would also cause business owners, large and small, who rent commercial properties to pass the extra costs on to consumers, impacting those especially with limited or moderate incomes. Finally, this would negatively impact seniors on fixed incomes, who have lived in their homes for decades, by seeing higher property tax bills.

Proposition 39, which was passed in November 2000, lowered the voter approval threshold from two-thirds to 55% for any school bonds. ACA 1 would be another step to circumvent the requirements of Proposition 13, which was put in place by voters since 1978. If voters continue to approve these propositions, there will be momentum to push for split roll or even reverse the protections of Proposition 13.

ACA 1 is likely to pass out of the Legislature and be signed by the governor. All Californians will have an opportunity to vote on this measure, as it will be placed either on the March or

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June 2019

November 2020 ballot. And it will only require a simple majority of voters for this measure to pass. It is imperative that all members of the Apartment Association of Orange County contact their state representatives and voice their opinion on this proposal. More and more, Sacramento is putting pressure to deteriorate the protections we’ve enjoyed from Proposition 13. We must put a stop to ACA 1 before it gets worse.

About the Author: Assemblyman Tyler Diep was elected in 2018 and represents the 72nd Assembly District, which includes Fountain Valley, Los Alamitos, Seal Beach, Westminster, portions of Huntington Beach, Garden Grove, and Santa Ana, and the unincorporated areas of Midway City and Rossmoor.

Reputation — continued from 25 marketing your communities’ reputation allows you to attract quality prospective renters and retain your current residents. In today’s digital landscape, your community already has an online reputation. Responsive, proactive reputation management ensures your community’s reputation makes the best first impression.

About the Author: RentPath simplifies the rental experience and provides digital marketing solutions for the rental industry.

Visit www.RentPath.com for additional information and resources.

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27

April General Membership Meeting Recap

P

lan ahead. It’s never too late to give your loved ones and family a desired set of wishes, creating peace of mind for all. This meaningful and powerful message was the opening statement at AAOC’s April 16 General Membership Meeting entitled, “Smart and Strategic Estate Planning Guidelines.”

Anson Cain and Richard Albrecht, attorneys with Albrecht and Barney, Irvine, presented the nearly 100 meeting attendees with wise advice about the importance of estate planning, in order to avoid the expensive and time-consuming probate process. Proper planning also eliminates disagreements that

can occur among family members over a loved one’s desired medical wishes. The speakers then outlined the necessary steps for preparing a revocable living trust & will, along with their differences, including guidelines for completing Meeting Recap — continued on page 30

Another packed room full of loyal members who care about their investments!

Important discussion of estate planning between Steve Duringer of Duringer Law Group & AAOC Executive Director David Cordero.

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June 2019

Three musketeers, friends who become family – Nathan Poth with LoCali Management Group, Debbie DiBernardo with AAOC & Marie Kaplan with NEXT LEVEL Property Solutions.

June 2019

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29

Nicholas Dunlap provided our members with legislative updates from the local & state level.

Richard Albrecht of Albrecht & Barney answers a member’s question about the estate planning process.

Anson Cain introduces the importance of estate planning.

Meeting Recap — continued from 28

ship meetings without the support of our valued Product and Service Council members and sponsors!

To catch the highlights of the evening and view event photos, visit www.aaoc.com/event-photos.

advance health care directives.

The duo pointed out that the tax laws are constantly changing in regard to estate planning. For example, in 2019, $11.4 million is the gift tax and estate tax exemption. By 2026, this figure is indexed at $5 million. Cain and Albrecht covered other California property tax reassessment issues, traps and exclusions, and pinpointed the steps in how you can use the parentchild exclusion, in combination with “change in control” and “change in ownership” rules, to your advantage.

A special thank you to our meeting sponsors — Chase Multifamily Lending; Guardian Roofs & Energy Solutions; and WR Gorman & Associates. We Sonya Loera & Tim Gorman with WR Gorman & Associates, greeted each member with their smiling couldn’t have these general member- faces.

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Apartment News

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June 2019

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Property Tax Bills are Coming Out Soon

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nsecured Property Tax bills will be mailed in July and are due on September 2, 2019 and the Secured Property Tax bills will be mailed in mid-September, with the first installment due on November 1, 2019 and the second installment due on February 1, 2020. The last timely payment dates are on December 10, 2019 and April 10, 2020, respectively.

We have made one of the necessary chores associated with owning property — that is, ensuring that annual property tax payments are made on time — easier by improving the ways in which Orange County property owners can interact with the Office of the Treasurer-Tax Collector.

In Fiscal Year 2018–19, 61% of property tax payments were received electronically and 27% of the total property taxes paid used our no-cost eCheck payment option. This option allows for secure online payment at ocgov.com/octaxbill using your bank account and eliminates the need either to mail a paper check or to make the

payment in person. And with the eCheck option, there is no service fee.

Payments by eCheck save you time and money, as you don’t need a stamp or have to pay for parking, and payment can be made until midnight on the last timely payment date to avoid the 10% penalty. The online payment option uses a cart function allowing for payment of up to 50 parcels using a single payment method. Online payments receive same-day credit and a detailed receipt, listing each parcel paid, is emailed and can also be printed. Mobile users can scan the QR code that comes on their property tax bill for direct access to information about their specific parcel and view an online statement that shows any delinquent property taxes or overpayments. All taxpayers can call 714-834-3411 to request a refund of an overpayment.

Did you know that while secured property taxes are prorated based on the purchase date, unsecured taxes are not prorated and must be paid by the owner on January 1? All unsecured and

BY SHARI FREIDENRICH, ORANGE COUNTY TREASURER-TAX COLLECTOR

secured property tax bills, including business equipment, boats and aircraft for FY 2019–20 are available online as soon as they are mailed, along with the last nine years of property tax bills. In addition, if the bill is for a business, you can search by business name online at our website. Have you checked to ensure that you don’t have any outstanding unsecured property tax bills? You can also easily locate any secured property tax bills by inputting the Assessor Parcel Number (APN) or the property address. Also, check out our newest enhancement, a downloadable app at mello.ocgov.com that provides a GIS view of any parcel and detailed information of the taxes and special assessments including contact information for questions that you may have.

If you wish to appeal your secured property tax assessment value, the deadline for filing a secured appeal is November 30. To avoid a non-refundable 10% penalty when appealing, pay Property Tax Bills — continued on page 34

Our office offers a variety of online property tax information and interactive options.

To become better acquainted with these options, visit our website links listed below:

32

Eight years of property tax bills and two years of payment detail ocgov.com/octaxbill

Tax auction information ocgov.com/octaxauction ocgov.com/taxauctionreminder

Postmark information if mailing property tax payments ocgov.com/postmarks

Mello-roos information ocgov.com/melloroos mello.ocgov.com (download app)

Unsecured property tax (text/email) ocgov.com/ocunsecuredreminder

Change of Address/Exemptions & Change of Ownership forms ocgov.com/assessor

Secured property tax (text/email) ocgov.com/octaxreminder

Properties with delinquent taxes ocgov.com/taxdefaultedproperty

View unclaimed funds ocgov.com/unclaimedfunds

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Nathan Poth Appointed to AAOC Board of Directors

T

he Apartment Association of Orange County (AAOC) is pleased to announce the appointment of Nathan Poth (LoCali Management Group, LLC) as the newest member of the Board of Directors.

Poth was officially seated at the May board meeting after receiving unanimous board support.

Poth is the owner of the Irvine-based LoCali Management Group, which specializes in managing smaller apartment communities throughout Southern California. He is also a licensed real estate professional who brings to the board of directors more than 15 years of corporate and boutique property management and leasing experience.

Shortly after founding LoCali Management Group, Poth joined AAOC in 2016 and immediately began attending networking events, serving as an event sponsor, participating in workshops and meetings, and providing support and leadership as a mem-

ber of the Product & Service Council. consultant, as well as a mentor and He was selected as AAOC’s “Product & trainer for on-site staff.

During his downtime, Poth enjoys Service Council Member of the Year” in 2017 and presently serves as PSC coaching his nine year old son Jadan’s football team and watching his sevenCommittee Chair.

Prior to his career in the multi- year-old daughter, Savannah, in gymfamily industry, Poth worked briefly in nastics and ballet. They all enjoy long the restaurant industry after culinary road trips, on-or-off road, with their school. However, realizing that he ulti- two dogs, his fiancé, Mary, and her mately wanted a career that would nine-year-old daughter, Khloe.

Poth regularly attends AAOC allow him to spend more quality time with his family and friends, he left the General Membership Meetings and kitchen and started selling office sup- other association events and workplies with a local start-up company. He shops. Please be sure to say “hello” the thought The Irvine Company would be next time you attend an event. You can a great account to land. The Irvine also reach him at nathan@livinglocali.

Company never bought one pencil but com or find out more information at Poth’s persistent follow up resulted in www.livinglocali.com. the company offering him a leasing position instead. From there, a new career was born. A few positions and national property management companies later, Poth shifted his focus to smaller management companies and Property Tax Bills — continued from 32 portfolios, working as a manager and the property tax bill in full by the last timely payment date. If the assessment is adjusted, you will receive an overpayment refund.

About the Author: Shari Freidenrich was first elected Orange County Treasurer in 2010 and re-elected in 2014 and 2018.

Shari has more than 15 years as a certified public accountant in private industry, specializing in real estate and banking and more than 20 years as an elected Treasurer in local government. Contact Shari at ShariforOCTreas@aol.com or www.ShariFreidenrich.com and Text OCTREASURER to 22828 to sign up for Shari’s Dollars & Sense eNewsletter.

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June 2019

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The Case for Adequate Reserves

M

ajor expenses are inevitable.

The roof will fail at some point. The air conditioners will fail at some point. The boilers will fail at some point. The question is: How do we prepare for these major expenses and what options do we have to pay for them? The best way to prepare is by having a Replacement Reserve Fund that provides for the timely execution of those projects.

These major expenses are predictable. Consider a $100,000 roof with a 25-year life. Setting aside $4,000 each year reflects the true cost of ownership, and means that when the roof eventually fails, you’ll have the funds necessary to perform the project. No delays, no cash flow surprises, no finance charges.

Ongoing contributions to a Reserve account will offset the ongoing cost of deterioration. Reserve contributions are an affordable way to avoid being caught off guard. These major expenses are going to happen. You might as well be prepared. There is no good reason to

BY SEAN ERIK ANDERSEN, RS

expose yourself to unsettling major expenses, due to predictable deterioration that occurred in plain sight, over years or decades. A little responsible planning can limit your financial “surprises” to true surprises!

In addition, ongoing Reserve contributions save you money. Deferred maintenance is expensive, and you avoid it by having the funds available and ready to be spent. Waiting too long (while you try to assemble the funds) is risky and often a very expensive strategy (think roof leaks and driveway potholes).

Another way to save money is by avoiding the high cost of financing. As a roof ages over 25 years, you gradually set aside funds (earning interest along the way). When the roof needs to be replaced you have the cash to get it done.

Paying the “deterioration bill” on an ongoing basis, through the years, allows you to eliminate finance costs to pay for those predictable major projects. Go from paying interest to earning interest.

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Your tenants are going to pay for the cost of building deterioration one way or another. A few dollars set aside each month, on an ongoing basis, allows you to totally eliminate the high cost of deferred maintenance and finance charges you’ve been paying, resulting in net cost savings. Avoiding these unnecessary expenses goes straight to your bottom line! So, account for the true cost of building ownership with ongoing Reserve contributions. The tangible benefits are that you minimize your surprises and maximize your profits. It’s all surprisingly simple. Have a Reserve Study conducted and strengthen your cash flow.

About the Author: Sean Erik Andersen, RS, will be the featured speaker at the AAOC General Membership Meeting on Tuesday, June 11 at The Great Wolf Lodge, in Garden Grove. He will provide additional information about establishing and maintaining Replacement Reserve Funds and discuss what’s involved in having Reserve Studies conducted for rental properties.

Are you looking for a particular product or service?

We can help!

Visit our Buyer’s Guide beginning on page 51 for the resources you need!

June 2019

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37

What is the True Cost of an Eviction?

A

sk any attorney what the cost of an eviction is, and he or she will provide you a list of their services and fees, along with a schedule of court costs. Legal fees and costs are money out of your pocket, but an eviction exacts a much heavier toll. Every day in which your property is occupied by a non-paying renter is another day without income. In the meantime, you are still responsible for the mortgage, property taxes, insurance, and mainte-

nance. And now, in many California courts and jurisdictions, it is taking longer and longer to get an eviction.

The 2018 Court Statistics Report of the Judicial Council of California reports that less than 75% of all eviction cases will be resolved in 45 days or less. More cases than ever will take months to resolve. The loss of rental income for two months, three months, or even as long as six months, is the real cost of an eviction, and can be devastating for

BY ERIC D. JARVIS, ESQ. FOUNDER OF ERLY INSURANCE SOLUTIONS, INC.

rental property owners who are not adequately protected.

The unlawful detainer process in California was originally designed to be a fairly quick legal process. Legal timelines were shortened, and proceedings were held on a speedy basis, with the goal of getting property back into the hands of the landlord quickly, so it could become income producing again.

In the current legal and political climate, however, the unlawful detainer

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process has been swept up in the sympathies associated with homelessness and the “housing shortage” and “affordable housing”. The result is that more and more resources are being made available to tenants who have defaulted on their rent. These resources range from public assistance and charitable organizations with honorable intentions, to mercenary law firms who have jumped on the bandwagon to shake down honest landlords.

When a tenant becomes attorneyrepresented, the unlawful detainer is no longer going to be a speedy process.

One goal of the attorney is to provide the tenant with rent-free possession for as long as they can! The delaying tactics used include making numerous motions and objections, each of which requires its own individual court hearings, propounding extensive discovery, which requires the landlord to supply numerous documents, respond to written questions, and possibly even be examined under oath, and even demanding trial by jury. Even if you win, the tenant can file bankruptcy, which will result in another round of hearings in federal court, just to enforce the judgement. All of these tactics will extend the eviction process by weeks or even months.

The delaying tactics of tenants and their attorneys affect even “simple” evictions, because of their impact on the courts. Most California counties have only one or two courtrooms which hear unlawful detainer cases. These were perfectly adequate when most cases took a relatively short time to resolve.

However, when cases started to stretch out longer and longer, the courts have become backlogged beyond their intended capacity. The result is that more and more unlawful detainer cases are being scheduled further into the future, and even then, may be rescheduled again. Once a judgement is obtained, the court clerk’s offices are backed up and delayed in issuing the paperwork that is required to get the property back.

In some California counties, the

average time to get a non-paying tenant out of your unit has expanded from six weeks to three months. In many cases, it now takes as long as six months to get your property back. During that time, you are still making payments on the mortgage, property taxes, insurance, and maintenance, and probably eating into your own savings to do so.

One solution to protect rental income in the event of an eviction caused by non-payment of rent, is tenant default insurance. Tenant default insurance is a

brand-new type of insurance. It is an insurance policy that protects the landlord in the event the tenant defaults by not paying rent. This insurance will hire and pay for the attorney and court costs, up to $1500. Most importantly, it will reimburse the landlord for the missing rent, from the day the original rent was due through the day the property is restored back to the landlord’s possession, up to six months (subject to Cost of Eviction — continued on page 40

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Cost of Eviction — continued from 39 a small deductible).

If you have an eviction, it could well be delayed, and you could be without rental income for up to six months. If you have tenant default insurance, however, your rental income will be

protected. Going through an eviction is difficult, but the real cost of the eviction can be greatly reduced with tenant default insurance.

About the Authour: Eric D. Jarvis is the founder of eRLY Insurance Solutions, Inc., the exclusive provider of ReassureRent tenant

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Values, Prices and Appraisals As the market shifts downward, buyers as well as sellers need to adjust their thinking — especially in regard to values and pricing.

Over the past several years, investors have benefitted from demand out-

9-2

BY TIMOTHY GORMAN REAL ESTATE BROKER/ ENTREPRENEUR

stripping supply. For the most part, sellers have commanded the prices they desired. Even if the appraised value came in a little low, buyers often made up the difference — banking on low interest rates, low vacancies and an

expectation of significant appreciation in a relatively short period of time.

However, today we are seeing signs of a change and caution needs to be applied.

The appraised value may not accurately reflect what buyers should pay.

The appraisal sets the value of the property.

Popular Belief: Appraisers are trained and certified; therefore the values that they calculate must be correct.

Bill’s Truth: The reality is that the appraised value is often not the actual market value. By definition, an appraisal is an opinion of value determined by using a combination of three different approaches. It is important to know which method or methods, the appraiser used and to understand the variables that impact the value as determined by each method.

1. The most common approach taken for determining the value of residential properties (one to four units) is the use of sales comparison data. This methodology, by its very nature, looks back in time – using sold properties that are comparable both in terms of location and type.

When the market is very active and prices are rising quickly, the value set by the sales comparison approach is apt to be less than the market value.

2. For multifamily, income-producing properties, appraisers also use an income method for establishing value.

This approach determines the net income a property generates and then applies capitalization rates, gross rent multipliers, and other market comparison tools.

3. Less often used and requiring more research is the cost approach. This appraisal method involves determining the value of the land and the depreciated value of all improvements.

Whatever method used, an appraisal is still an opinion, not a fact.

If, based upon the appraisal, the lender is unwilling to lend the full requested loan amount; you then have to decide as to whether or not you want to make up the difference. What is even more important than the actual dollars involved is the need to calculate how a larger equity position impacts your overall rate of return.

Even when faced with a low appraisal, if buying a property still works to your advantage, move ahead with the purchase. You can ask for a price adjustment and, if the seller is willing, that is great. However, do not let a good opportunity slip away, simply because of an opinion of value given by an appraiser.

Cash In: You set the value of the property by determining the intrinsic value. Don’t be spooked if the property does not appraise at the asking price.

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Which brings up the question — what is an appraisal? This is a topic addressed by my dad and I in his book, Cash In on the Myths of Real Estate.

Appraisals look backward, not forward into the future. So, when prices move upward, such as in 2016 when this book was written, the appraised values tend to be lower than what buyers are willing to pay.

In today’s market, with prices trending in the opposite direction, the appraised value may actually be higher than the agreed upon price. This does not mean that either party is “leaving money on the table.” It is simply the reality of what ready, willing and able buyers are willing to pay based upon their expectations in terms of cash flow and an overall return on investment.

Whether selling or buying, you are the one setting the value of a property. Price is simply a reflection of how you see that property serving your particular needs and goals. In the words of my father, “buy value, not the appraised price.”

About the Author: Tim Gorman is a commercial real estate broker with WR Gorman & Associates. Founded in 1972 by William (Bill) R. Gorman, this Orange County (CA)based firm specializes in personalized wealth building through real estate.

In late 2018, the company became the exclusive commercial real estate team for Keller-Williams Irvine.

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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Featuring

Product & Service Council Members

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Elsa has been involved in the door and window industry since 2000. Her greatest virtues are the extensive customer service skills, expertise in various products, and the ability to explain all details in clear and simple form for better understanding. Roberto has been in the construction industry since 1996 and possess a vast knowledge of finish construction which include residential painting, cabinet design, and construction.

At The Door & Window Company we love to educate our clients on the best possible products for their project without sacrificing the quality. What we care about is giving the client products that will make their projects come to life.

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• Inspection, cleaning and rehabilitation • Fast, non-invasive, in-place pipe lining • Drain, water lines, fire suppression and more We are the trusted advisors providing proven solutions that help multifamily property owners and managers resolve issues of failing water and drain pipelines. Compared to pipe replacement, our pipe rehabilitation technologies, CIPP pipe lining and epoxy barrier coating have proven to be • Less Invasive — you don’t have to destroy your property to fix your pipes.

• Less Expensive — pipe lining typically costs about half of pipe replacement.

• Faster — we are in and out in about half the time of pipe replacement.

• Long Lasting — pipe lining is a long-term solution that help prevents future corrosion and leaks.

Having worked with multifamily owners, property managers, and management companies for over two decades, we understand the unique circumstances you face: – Keeping renters happy and renewing leases

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Appraisal

Cabinets/Refinishing

CloudKeyz Kastle Systems Parakeet

Lee Walker Appraisals

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs MTD Kitchen Pinnacle Apartment Supply South Coast Construction & Repair The Door & Window Company

Accounting Services HMWC, CPAs & Business Advisors

Accounting Software HENRI

Answering Service Anyone Home

Antimicrobial Services BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE – OC Multifamily Cushman & Wakefield

Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Apartment/Student Housing Kairos Investment Management Company LaundryUp RokitNow

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Asphalt Sales & Service M & M Contracting, Inc. Rose Paving LLC

Attorneys Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Fisher & Phillips Newmeyer & Dillion, LLP Protective Law Corporation ReassureRent David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Carpentry Buffalo Maintenance, Inc. MTD Kitchen The Cabinet Depot, Inc.

Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring

Awnings Can-Do Windows & Doors

Carpet Cleaning

Bath Restoration or Renovations

Elite Cleaning Services V & S Carpet and Flooring

Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction Pinnacle Apartment Supply South Coast Construction & Repair Symmons

Cleaning Service Elite Cleaning Services Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services

Coin-Operated Laundry Equipment

Boiler Systems Bluefrog Plumbing + Drain of Orange County DCM Services, Inc Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Xpera Group

PSC Service Provider Directory — continued on page 52

June 2019

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PSC Service Provider Directory

Countertops 

Estate Planning Protective Law Corporation

Commercial Gas Grills

The Cabinet Depot, Inc. California Bath Restoration Eurostone Liquid Amber Designs MTD Kitchen The Countertop Factory Turnaround Solutions, LLC

AEI Corporation

Deck Coatings, Magnesite Repairs, Waterproofing

Commercial Patio Heaters

Alan Smith Pools Buffalo Maintenance, Inc. McCarthy Roofing WICR Waterproofing & Decking

continued from page 51 Collections

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management

AEI Corporation

Communications TouchPoint

Drain Cleaning

Computer Services

Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies

RentDynamics

Concrete Maintenance & Repair Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC

Draperies/Blinds/Window Coverings Apex Window DĂŠcor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Construction AAA Restoration Baldwin Construction FSI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

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Evictions ReassureRent

Fencing & Gates D & D Technologies Gate Hardware

Financial Planning HMWC, CPAs & Business Advisors

Fire Safety Black Bird Fire Protection, Inc.

Fire & Flood Restoration BioSweepOC Coastal Risk Management Commercial Restoration Company Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Restoration Management Company Service First Restoration Inc.

Fitness Equipment Opti-Fit Fitness Solutions

Electrical

Flooring

KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Interior Logic Group Property Services Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring

Electric Vehicle Products

Furniture Rental

American Appliance Rentals

AFR Furniture Rental

Environmental Consulting & Training

Garage Doors

American Environmental Specialists, Inc. Coastal Risk Management Energx Controls Inc. Mesa Artificial Turf/Garage Doors

Mesa Artificial Turf/Garage Doors

Environmental Services American Environmental Specialists, Inc. BioSweepOC Pacific Environnemental & Abatement Solutions, Inc.

www.aaoc.com

June 2019

General Contractor

Landscapes/Hardscapes

Pest Control

Baldwin Construction Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. So Cal Builders

Forever Lawn Pacific Coast Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Bugs Away Exterminators Coastal Risk Management Greentech Heat Solutions Innovative Pest Solutions Pacific Pest Control Inc Skyline Pest Control The Bee Man

Handyman Buffalo Maintenance, Inc.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. ReassureRent Rey Insurance Services, Inc. Sarah Atkinson — State Farm Insurance Agent

Interior Design Straight Designs

Internet Services Apartment SEO apartments.com Zillow Group Rentals

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Banc of California CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Opus Bank

Pet Waste Community Pet Solutions

Plumbing, Contractors & Supplies

JRG Electric Co KD Electric Company

Mailboxes Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products Buffalo Maintenance, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company Pinnacle Apartment Supply WICR Waterproofing & Decking

Mold Remediation American Environmental Specialists, Inc. BioSweepOC Interstate Restoration Service First Restoration Inc.

Odor Removal

Pool/Spa Service & Repair Alan Smith Pools Clear Expectations, Inc.

PSC Service Provider Directory — continued on page 54

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2–4 units

• 5+ units

BioSweepOC Specialized Pipe Technologies

Outdoor Furniture & Refinishing

Kitchen Renovations

Alan Smith Pools

Baldwin Construction The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Pinnacle Apartment Supply Symmons

Paint Sales & Service Behr Paint EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC West Coast Drywall & Paint

Patio Covers

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

Can-Do Windows & Doors

Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Symmons

Lighting

nlieberman@cox.net www.bonafidemortgage.com June 2019

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PSC Service Provider Directory continued from page 53 Property Management AIM Properties Allen Properties Consensys Property Management DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

Real Estate/Investments

Telecommunications

1031 Crowdfunding, LLC CBRE – OC Multifamily Cushman & Wakefield Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments, LLC Marcus & Millichap Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Kings III Emergecny Communications Company

Reconstruction

Anyone Home HENRI Rentler ResMan RokitNow

A-Rising Builders AAA Restoration Baldwin Construction Buffalo Maintenance, Inc. Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking

Property Management Staffing & Training

Resident Screening

Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group

Rentler

Property Management Software

Roofing Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Rain Gutters Argos Homes Systems McCarthy Roofing

Security Services/Patrol Services

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

ADT Multifamily California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

Solar Thermal Green Solar Technologies

Staffing Service PM Staffing

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors Protective Law Corporation

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Towing Dedicated Transportation Services TO’ and MO’ Towing

Training Protective Law Corporation

Trash Services Junk Off Valet Living

Tree Service Harvest Landscape Enterprises, Inc.

Utilities & Sub Metering ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Video Commercials NPM Staffing

Video Surveillance A.S. Wise, Inc. Alpha Video Surveillance Bastion Security Kastle Systems

Water Heaters ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction WICR Waterproofing & Decking

Website Development/Online Advertising Apartment SEO

Windows & Doors Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors Pinnacle Apartment Supply The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 70 for the location of our ad.

A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 70 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 70 for the location of our ad.

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 56

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.”

Why Choose Guardian Roofs?

Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience.

Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients.

Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

“Excellent job—neat and clean— definitely highly recommend them —Thank you!”

— Benito Notarstefano

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!!

Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

June 2019

Lic. No. 847279, B1 & C39

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PSC Contact Index — continued from page 55

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Property Management Services/Investments.

ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com

Engagement and automation tools through Contact Center and CRM software.

Apartment data and market research.

Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

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Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.

Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com

We provide multifamily loans to investors.

Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 (714) 838-0601 pbeissel@beissel.com — www.beissel.com

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com

Insurance Agency/Brokerage

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net

June 2019

See the Advertisers Index on Page 70 for the location of our ad.

Commercial and residential pest control.

Buildian Construction Services, Inc. 555 Anton Blvd., Ste 150 Costa Mesa, CA 92626 (714) 432-6598 mark@buildianconstruction.com

PSC Contact Index — continued on page 58

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PSC Contact Index — continued from page 57

Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 70 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 70 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Pest Control for Professionally Managed Properties

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management.

OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

1.877.522.2377 | www.AccessExt.com 58

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June 2019

Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com

CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 70 for the location of our ad.

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Inside cleaning & all floor care and window washing

PSC Contact Index — continued on page 60

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Cushman & Wakefield 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 474-4004 liz.hand@cushwake.com D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Insurance claims attorney. We make sure insurance pays what’s owed.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com June 2019

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PSC Contact Index — continued from page 59

Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com Eurostone 800 S. Robertson Blvd., Ste 2 Los Angeles, CA 90035 (310) 967-8000 george@eurostone.us

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com

Major appliances for apartments.

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

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Apartment News

Sales and installation of synthetic turf products.

PSC Contact Index — continued on page 62

NO HIDDEN COSTS

926-7138

We supply all financial needs.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc

Sondance Painting

562

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

BUILDING REPAIR SPECIALIST

• Carpentry • Waterproofing

714-612-8747 BRENT COLLINS CONSTRUCTION

& MAINTENANCE Owner Hands-On Quality Assured Since 1982

Free Estimates

LIC. #828563

• 949

472-7516

www.aaoc.com

June 2019

• Balconies • and More…

Bonded & Fully Insured Nat. Lic. #664171

St. Lic. #426137

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

1

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

June 2019

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PSC Contact Index — continued from page 60

Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 70 for the location of our ad.

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd.

North Hollywood, CA 91606 (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 70 for the location of our ad.

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com

See the Advertisers Index on Page 70 for the location of our ad.

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June 2019

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 70 for the location of our ad.

JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com

Family owned business providing service to commercial, industrial & residential.

Junk Off Mynor Melgar 1305 E. Wakeham Ave Santa Ana, CA 92705 (714) 818-3035 mynor.melgar@chhj.com — www.collegehunkshaulingjunk.com Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com Kay Properties & Investments, LLC Dwight Kay 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 (855) 466-5927 info@kpi1031.com — www.kpi1031.com

We’re a national Delaware Statutory Trust investment firm — we help with private, exclusive & off-market DST properties. See the Advertisers Index on Page 70 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 70 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.

Mesa Artificial Turf/Garage Doors Luis Rojas 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996 lrojas@mesaturf.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

PSC Contact Index — continued on page 64

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 70 for the location of our ad.

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 70 for the location of our ad.

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PSC Contact Index — continued from page 63 MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

See the Advertisers Index on Page 70 for the location of our ad.

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 70 for the location of our ad.

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com

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Apartment News

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Real estate title, escrow and title insurance services.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com

www.aaoc.com

June 2019

Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 70 for the location of our ad.

Protective Law Corporation David Duringer 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 (949) 215-9995 info@lawnews.tv — www.lawnews.tv R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 70 for the location of our ad.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 70 for the location of our ad.

RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588 See the Advertisers Index on Page 70 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com Provide visible security patrol for multifamily housing.

Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net

So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (877) 785-2237 multifamily@socalren.org Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Sarah Atkinson — State Farm Insurance Agent Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com — atkinsonagency.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Steadfast Management Company, Inc. Angeline Ly 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 Angeline.Ly@SteadfastCo.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net

Providing insurance and financial services.

40 Years of Property Management Experience in Orange County.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 70 for the location of our ad.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 70 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com

See the Advertisers Index on Page 70 for the location of our ad.

The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org

PSC Contact Index — continued on page 66

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PSC Contact Index — continued from page 65

V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 70 for the location of our ad.

Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

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June 2019

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June 2019

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67

ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

JM Air Conditioning & Heating............................12

ACE Commerical Laundry Equipment, Inc......18

APPLIANCES—REPAIRS, PARTS, RENTALS

National Service...........................................................49

Lin-Ed’s Appliance Service & Repair...................64

COLLECTIONS

ORCO Apartment Supply........................................33

Block & Associates......................Inside Back Cover

R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................70 ASPHALT SALES & SERVICE

C & C Paving Company, Inc....................................36 ATTORNEYS

Duringer Law Group, PLC.......Inside Front Cover CONCRETE MAINTENANCE & REPAIR

OC Concrete, LLC..........................................................7 C & C Paving Company, Inc....................................36

Duringer Law Group, PLC.......Inside Front Cover The Judge Law Firm..................................................43 BATHROOM RENOVATIONS

Cabinet Masters.............................................................4 South Coast Construction & Repair....................24 BATHTUB REFINISHING

PEST CONTROL

Buffalo Maintenance, Inc.........................................19

Access Exterminator Service..................................58

FLOORING, REPAIRS, TILE

Lloyd Pest Control......................................................71

Brent Collins Construction......................................60

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.........................................19 Cabinet Masters.............................................................4

California Rooter & Plumbing................................27

Carpet Crafts.................................................................61

ORCO Apartment Supply........................................33

V & S Carpet and Flooring Services....................69

PORCELAIN REFINISHING

HANDYMAN

Handy Crew...................................................................66 South Coast Construction & Repair....................24 HEATING & AIR CONDITIONING

JM Air Conditioning & Heating............................12 INSURANCE

CONSTRUCTION

Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................19

Block & Associates......................Inside Back Cover

FENCING & GATES

Farmers Insurance — Theresa Simes Agency.............................................56 FRS — Flood Relief Specialists.............................11

COUNTERTOPS

Cabinet Masters.............................................................4 The Door & Window Company............................45 DECK COATINGS, MAGNESITE REPAIRS,

Erly Insurance...............................................................43 KITCHEN RENOVATIONS

Cabinet Masters.............................................................4 MTD Kitchen.................................................................37

WATERPROOFING

Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................19

South Coast Construction & Repair....................24 The Door & Window Company............................45

Bath Crafters....................................................................4 PROPERTY MANAGEMENT

JLE Property Management Inc.............................23 ProActive Realty Investments Inc........................49 Roberts Management & Investments...............12 South Coast Real Estate & Property Mgmt......47 RAIN GUTTERS

Argos Home Systems................................................10 Out of the Gutter .......................................................63 REAL ESTATE EDUCATION

Santiago Canyon College........................................14 REAL ESTATE INVESTMENTS

1031 Crowdfunding..................................................41 CBRE................................................................... Insert, 25 Hom Sotheby’s International Realty — The Stanfield Group...................................................48

Bath Crafters....................................................................4

Rash Yambo Decking & Stairs...............................34

LEAK DETECTION

BLINDS

DECKING

California Rooter & Plumbing................................27

Marcus & Millichap.....................................................15

Apex Window Decor.................................................66

All Proof Decks.............................................................52

LENDING

ProActive Realty Investments Inc........................49

DOORS, WINDOWS

Bona Fide Mortgage..................................................53

South Coast Real Estate & Property Mgmt......47

California Replacement Windows.......................31

Chase Multifamily Lending.......................................2

SVN/Vanguard Investment Properties—

The Door & Window Company............................45

OpusBank.......................................................................17

DRAINS

MAIL BOXES

Aarow Drain & Plumbing........................................70

ORCO Apartment Supply........................................33

California Rooter & Plumbing................................27

R&B Wholesale Distributors, Inc. .......Back Cover

DRAPERIES/BLINDS/WINDOW COVERINGS

MAINTENANCE, REPAIRS, PRODUCTS

Apex Window Decor.................................................66

Brent Collins Construction......................................60

R&B Wholesale Distributors, Inc. .......Back Cover

Buffalo Maintenance, Inc.........................................19

DRYWALL

Handy Crew...................................................................66

Brent Collins Construction......................................60

R&B Wholesale Distributors, Inc. .......Back Cover

BOILER SYSTEMS

DCM Services................................................................30 CABINETS/REFINISHING

Brent Collins Construction......................................60 South Coast Construction & Repair....................24 The Cabinet Depot.....................................................14 CARPENTRY

Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................19 CARPETS

Carpet Crafts.................................................................61 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover V & S Carpet and Flooring Services....................69

Kay Properties & Investments...............................67

Webster.....................................................................57 The Bridge Group.......................................................39 W. R. Gorman................................................................21 ROOFING

Dale’s Roofing...............................................................16 Guardian Roofs.............................................................55 Imperial Roof Management...................................59 McCarthy Roofing........................................ Insert, 47 McCormack Roofing..................................................29 Royal Roofing..................................................................9

ELECTRICAL

MOLD REMEDIATION

Buffalo Maintenance, Inc.........................................19

American Environmental Specialists..................56

Livable..............................................................................35

Lighthouse Electric....................................................40

ORNAMENTAL IRON

WATER HEATERS

California Rooter & Plumbing................................27

UTILITY BILLING

ENVIRONMENTAL SERVICES

Brent Collins Construction......................................60

CARPET CLEANING

American Environmental Specialists..................56

PAINT SALES & SERVICE

ORCO Apartment Supply........................................33

V & S Carpet and Flooring Services....................69

EVICTIONS

Rash Yambo Decking & Stairs...............................34

WINDOWS

CLEANING SERVICES

Block & Associates......................Inside Back Cover

S M Painting Corp.......................................................16

California Replacement Windows.......................31

V & S Carpet and Flooring Services....................69

Duringer Law Group, PLC.......Inside Front Cover

Sondance Painting.....................................................60

The Door & Window Company............................45

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June 2019

June 2019

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Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

1031 Crowdfunding.....................................................41

California Replacement Windows..........................31

McCormack Roofing.....................................................29

Aarow Drain & Plumbing...........................................70

California Rooter & Plumbing...................................27

MTD Kitchen....................................................................37

Access Exterminator Service.....................................58

Carpet Crafts....................................................................61

National Service..............................................................49

ACE Commerical Laundry Equipment, Inc.........18

CBRE...................................................................... Insert, 25

OC Concrete, LLC.............................................................7

All Proof Decks................................................................52

Chase Multifamily Lending..........................................2

OpusBank..........................................................................17

American Environmental Specialists.....................56

Dale’s Roofing..................................................................16

ORCO Apartment Supply...........................................33

Apex Window Decor....................................................66

DCM Services...................................................................30

Out of the Gutter ..........................................................63

Argos Home Systems...................................................10

Duringer Law Group, PLC..........Inside Front Cover

ProActive Realty Investments Inc...........................49

Bath Crafters.......................................................................4

Erly Insurance..................................................................43

Block & Associates.........................Inside Back Cover

Farmers Insurance — Theresa Simes Agency....56

Bona Fide Mortgage.....................................................53

FRS — Flood Relief Specialists................................11

Brent Collins Construction.........................................60

Guardian Roofs................................................................55

Buffalo Maintenance, Inc............................................19

Handy Crew......................................................................66

C & C Paving Company, Inc.......................................36 Cabinet Masters................................................................4

DRAINS UNBLOCKED !

Hom Sotheby’s International Realty — The Stanfield Group................................................48 Imperial Roof Management......................................59

R&B Wholesale Distributors, Inc. ..........Back Cover Roberts Management & Investments..................12 Royal Roofing.....................................................................9 Santiago Canyon College...........................................14 S M Painting Corp..........................................................16 Sondance Painting........................................................60

JLE Property Management Inc................................23

South Coast Construction & Repair.......................24

JM Air Conditioning & Heating...............................12

South Coast Real Estate & Property Mgmt.........47

Kay Properties & Investments..................................67

SVN/Vanguard Investment Properties—

Expert Plumbing Repairs

Lee Walker Appraisals..................................................70

Webster........................................................................57

RESULTS OR NO CHARGE FREE ESTIMATES

Lin-Ed’s Appliance Service & Repair......................64

The Bridge Group..........................................................39

Lighthouse Electric.......................................................40

The Cabinet Depot........................................................14

Livable.................................................................................35

The Door & Window Company...............................45

Lloyd Pest Control.........................................................71

The Judge Law Firm.....................................................43

Marcus & Millichap........................................................15

V & S Carpet and Flooring Services.......................69

McCarthy Roofing........................................... Insert, 47

W. R. Gorman...................................................................21

“Introductory Offer”

$75.00

Includes Service Call & Labor Main Lines from $95.00

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE

APPRAISALS & VALUATIONS

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851

70

Rash Yambo Decking & Stairs..................................34

Apartment News

➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

Lee Walker Appraisals Orange, CA 92867

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June 2019

714-744-1074 www.leewalkerappraisals.com

GREAT NEWS FOR PROPERTY MANAGERS...

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INTERIOR/EXTERIOR SOLUTIONS • Rodent eradication and exclusion.

• Next Generation™ roach baiting.

• Customized solutions for ants, spiders, fleas & other invaders.

BED BUG ELIMINATION • Dedicated eradication team providing heat and chemical options.

• Canine inspections, legal documentation & Bed Bug Clearance Certificates.

GOPHERS, PIGEONS AND NUISANCE PREDATORS • Coordination of wildlife trapping, dispersal & removal.

TERMITE ERADICATION • Tailored solutions for your property’s unique circumstances.

• Guaranteed localized treatments, fumigations & heat applications.

100% MONEY BACK GUARANTEE Use us for 90 days - and if you don’t love our service, we’ll refund every penny you’ve paid us.

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1-800-223-2847

BADNEWSFORBUGS.COM

June 2019

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71

RENTAL HOUSING RETROSPECT

Furniture Rentals: Yesterday vs. Today

I

n the 1970’s, furnished apartments were very popular. With busy business people moving from place to place every few years, who had the time or patience to move furniture, when

72

Apartment News

you could just step right in to a fully furnished unit? Today, furniture rentals have a new meaning. They are used primarily for staging apartments to make residents envision what they can

www.aaoc.com

June 2019

do with the space.

Have a moment you would like to share? Email it to David Cordero at cordero@aaoc.com

Tenant Eviction Unlawful Detainer

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$

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interests of landlords and income property owners

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