May 2020 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

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VOL. LX

• May 2020

COVID-19: Changing the Way We Do Business.

See Pages 4, 6, 24, 34, & 80 In this issue Next Steps: What Owners and Operators Should Consider.......................................................24 April 2020 Rent Collections & Operating Activity.....................................................................32 Treasury Encourages Businesses Impacted by COVID-19 to Use Employee Retention Credit......34 COVID-19: A Reminder of O.C.’s Vulnerability...........................................................................42 Focusing on Lessons Learned...................................................................................................54

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LX

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May 2020

Contents AAOC Education & Events

Departments

5 General Membership Meeting — Webinar 20 Livable Webinar 38 Workplace Harassment Webinar 45 Introducing AAOC’s Multifamily Career Center 46 Passing the Torch— Family Succession Workshop 48 Managing Your Small Business Webinar 50 WelcomeHomeOC 52 Proposition 65 Handbook Update 80 COVID-19 Information Resources for Rental-Housing Providers

4 President’s Message — Improvise, Adapt, and Overcome 6 Executive Director’s Message — Bridging the Physical Distancing Gap 8 Sacramento Report — AB 828: A Deadly Threat to California’s Rental Housing Industry 10 Orange County Legislative Watch — The Importance of AAOC Legislative Advocacy During the COVID-19 Emergency 12 Legal Corner 16 Dear Maintenance Men 20 Craig’s Corner — The 2010s — The decade that was…

56 The Benefits of AAOC Membership 57 Welcome New Members 58 PSC Corner — Angelo Termite & Construction Company / Arize 59 Product & Service Council’s Service Provider Directory 63 Product & Service Council’s Contact Index 76 Advertisers’ Index — Category 78 Advertisers’ Index — Alphabetical

Features 24 Next Steps: What Owners and Operators Should Consider By Stephanie Anderson 28 COVID-19 Crisis Brings AAOC Members Together (But Physically Distanced) in Support of Local Seniors 32 April 2020 Rent Collections & Operating Activity By CBRE 34 Treasury Encourages Businesses Impacted by COVID-19 to Use Employee Retention Credit 40 What You Need to Know About Termites, Fumigation and Tile Roofs By Tony Angelo 42 COVID-19: A Reminder of O.C.’s Vulnerability By Ali Sahabi 54 Focusing on Lessons Learned By Tim Gorman

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

May 2020

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The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Frank Alvarez Craig Kirkpatrick Nick Lieberman John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson

Directors n n n n

n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

Directors Emeriti n n n

Ronald Berg David A. Cossaboom Nicholas Dunlap

n n n

Jerry L’Ecuyer William R. Gorman Ray Maggi

M AY 6 - Certified Rental Housing Provider – Week 6 Wednesday, 8:30 am–12:30 pm, ONLINE 12 - Board of Directors Meeting Tuesday, 6 pm, ONLINE 13 - Certified Rental Housing Provider- Week 7 Wednesday, 8:30 am–12:30 pm, ONLINE 14 - Welcome Home OC Workshop Thursday, 8:30–9:30 am, ONLINE (See Page 50) 14 - Livable Seminar Thursday, 1–2 pm, ONLINE (See Page 20) 18 - Workplace Harassment Seminar Monday, 9–11 am, ONLINE (See Page 38) 19 - PSC Workshop—Managing your small business: AB 5 and Workers Compensation Tuesday, 11:30 am–1 pm, ONLINE (See Page 48) 19 - General Membership Meeting Tuesday, 7–9 pm, ONLINE (See Page 5) 20 - Certified Rental Housing Provider- Week 8 Wednesday, 8:30 am–12:30 pm, ONLINE 25 - Memorial Day Monday, Office Closed 27 - Certified Rental Housing Provider – Week 9 Wednesday, 8:30 am–12:30 pm, ONLINE 27 - Passing the Torch Workshop Wednesday, 6:30–9 pm, (See Page 46)

JUNE 3 - Certified Rental Housing Provider – Week 10 Wednesday, 8:30 am–12:30 pm, ONLINE 9 - Board of Directors Meeting Tuesday, 6 pm, ONLINE 10 - Certified Rental Housing Provider – Week 11 Wednesday, 8:30 am–12:30 pm, ONLINE 16 - General Membership Meeting Tuesday, 7–9 pm, TBD 17 - NAA Apartmentalize — Postponed Wednesday, Boston, MA 18 - NAA Apartmentalize — Postponed Thursday, Boston, MA 19 - NAA Apartmentalize — Postponed Friday, Boston, MA

J U LY 3 - Independence Day Holiday Friday, Office Closed 9 - Welcome Home OC Workshop Thursday, 10–11:30 am, AAOC Offices 14 - Board of Directors Meeting Tuesday, 6 pm, AAOC Offices 22 - Resident Screening Wednesday, 9–11 am, AAOC Offices 23 - INSPIRE Property Management Luncheon Thursday, 11 am–1:30 pm, The Pacific Club 28 - PSC Workshop: Work-Life Balance Tuesday, 11:30 am–1 pm, AAOC Offices

May 2020

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Apartment News

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PRESIDENT’S MESSAGE B y F rank A lvarez P resident

Improvise, Adapt, and Overcome

I

f this sounds familiar, it is because it is the slogan of the bravest and most powerful fighting force on the face of the earth, The United States Marines!

Make no mistake, today, we are fighting for our families, businesses, customers, industry, and livelihoods.

Marines are taught to overcome any obstacle, physical or mental, in order to survive the ever-changing landscape of battle. This serves them well in the chaos of combat and will serve us well in this trying time.

Currently, we have all been pried from our comfort zones and thrust into a climate of unpredictability and uncertainty, not knowing exactly how to navigate these uncharted waters or exactly where we will land.

Thank goodness there is strength in numbers! Being an active member of our great association (AAOC) brings me comfort and hope for our combined prospects. If ever there was a time to be unified and support one another, this is it.

Are you looking for a particular product or service?

We can help!

Visit our Service Provider Directory beginning on page 59 for the resources you need!

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Apartment News

AAOC is calling upon all its members, including the Product & Service Council, to look within our association before outsourcing any services, to keep our loyal and dedicated service providers afloat during this difficult time.

Many of our service providers have supported our association and members through their generous contributions to our education programs, seminars, special events, and general membership meetings to name a few. Plus, they have stepped up as sponsors, advertisers, and even volunteers.

Their contributions have strengthened our association and allowed for its continued growth, provision of trusted service, sustained financial stability, effective engagement on the political front, and more.

We are all suffering to some extent, but I ask that we share the pain, the wealth, and the glory to come.

The Apartment Association of Orange County was built for its members by its members, and we will be sustained by the same cohesive approach.

Improvising

Early in the onset of this pandemic, the AAOC Board of Directors was faced with difficult decisions on how to proceed with scheduled events and association operations in the event of a quarantine or some other response that would have the effect of a shutdown.

Information, guidance, public policies, and industry news was changing on a daily — if not hourly — basis, which

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May 2020

required us to continually update our communications and our response plan. The AAOC executive director and the staff were tasked with coordinating necessary event cancellations, postponements and rescheduling, negotiating with venues, preparing to work remotely, and a slew of other important activities to help mitigate the effects of social distancing measures. We used nearly every tool at our disposal, short of smoke signals, to communicate and disseminate information amongst ourselves and to our members.

Adapting

The AAOC staff moved quickly to mobilize its operations and its remote communication systems. The recent investments that were made in the association’s phone system, its network infrastructure, and other system and software upgrades paid off quickly, as it made it possible for the office to close and the staff to work remotely, delivering seamless service to our members and the entire association. Small investments were also made in video equipment and video conferencing technology that allowed AAOC to quickly begin conducting audio and video conferencing, meetings, webinars, classes, and more. We are now able to collaborate on multiple platforms using an array of tools, mobile devices, laptops, desktops, tablets and even the good old telephone.

President’s Message — continued on page 11

General Membership Meeting Tuesday, May 19, 2020 • 7–9 p.m.

PRESENTED EXCLUSIVELY ONLINE!

Operating Your Rental Property in a COVID-19 Environment Best Practices, Legal Considerations & Financial Impacts COVID-19 has significantly impacted rental property operations and created a lot of uncertainty. Housing providers have questions and concerns regarding general operations, rent collection, mortgage payments, eviction moratoriums, legal liabilities, staffing, landlord/tenant relations, and the financial health of the market.

Join us for an informative webinar, as our panelists offer operational insight, guidance, best practices and more.

Please Note: This meeting will be presented exclusively online.

It will not be held at the Courtyard by Marriott.

Members will need to register online at www.AAOC.com to access the webinar.

Stephen C. Duringer, Esq.

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Register Online: www.AAOC.com As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

May 2020

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Apartment News

5

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Bridging the Physical Distancing Gap

W

ho would have thought that just six weeks of physical distancing would have had such a significant impact on the way that so many of us do business? For those of us who are presently working from home, perhaps the dining room table or your favorite chair in the family room has been transformed into your de facto home office. Maybe your cell phone has found itself relegated to your nightstand or coffee table, as videoconferencing on Zoom or GoToMeeting has become your new primary and preferred means of communication. If you are still working onsite at a rental property, you may have transitioned from providing guided tours to offering self-guided or virtual online tours to prospective residents. Maybe your maintenance and repair duties have been limited to only critical jobs that involve health, safety and habitability issues, with all elective projects being shelved, while protective masks, gloves, and other gear have become the norm and part of your everyday uniform.

For AAOC, perhaps the greatest impact on how we do business, aside from the temporary closure of our physical office and our staff working from home, has been the change in how we present member education programs, informational meetings, and other events. After our initial postponement six weeks ago of events for March, April and May, we began assessing our options for rescheduling and even repackaging certain programs as webinars or live

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steamed events. We found ourselves in unchartered territory as AAOC had never presented online programming before, but we were committed to restoring this very important member service as soon as possible. And with the support of the board of directors and some valuable technical guidance from one of our newest PSC members, Arize, this is exactly what we have done.

In April, AAOC kicked off its 11-week Certified Rental Housing Provider (CRHP) Education Program with course instruction having transitioned from a classroom setting to a weekly webinar every Wednesday morning. I am pleased to report the transition has gone smoothly and the students have reached the half-way point in their training. The association also presented its General Membership Meeting on April 21 as a webinar and members have been enthusiastic and supportive about the meeting being held online.

Coming up this month, AAOC will present at least five additional webinars for its members. Our next Welcome Home OC education and engagement meeting as well as a Utility Management webinar presented by Livable will be presented on Thursday, May 14. The following week, our rescheduled Workplace Harassment webinar will be presented on Monday, May 18, in addition to a Managing Your Small Business webinar and our General Membership Meeting on Tuesday, May 19. Finally, AAOC will present its Passing the

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May 2020

Torch seminar on Wednesday, May 27.

While our hope is to be able to present this as an in-person event, AAOC and the panelists are ready to present it as an online webinar if local and state directives still prohibit gatherings of 10 or more people.

The COVID-19 health crisis not only required AAOC to take immediate steps to restore its education programming as quickly as possible, but it also provided the impetus for the association to begin looking more concretely at its delivery of programming moving forward. To facilitate this process, AAOC President Frank Alvarez last month established a Technology Task Force, under the leadership of board member Laurel Dial, that will evaluate AAOC’s existing technology resources, identify investments that are needed to support expanded online delivery of programming, and make recommendations that can be implemented over time.

I look forward to working with the task force in the months ahead and moving AAOC in a more innovative, technology-focused direction, that will position it to provide even greater value to its members through expanded educational opportunities — both online and in person. Stay tuned.

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Apartment News

7

SACRAMENTO REPORT B y R on K ingston

AB 828: A Deadly Threat to California’s Rental Housing Industry

B

y now, every Californian is familiar with COVID-19. But, are they familiar with the response by the California Legislature?

A few of the responses by members of the Legislature should catch your attention. If fact, you may experience a bit of indigestion immediately after reading about a few of the bills presented herein.

Let’s start with AB 828 (Ting) which proposes to amend existing law, providing that a state court, county sheriff, or party to an unlawful detainer case in California shall not accept for filing, or take any further action including but not limited to executing a writ of possession, any unlawful detainer action except those relating to breach of covenant not related to payment default or relating to nuisance or waste, during the current state of emergency and up to fifteen (15) days following. The amendments additionally provide that any unlawful detainer matter that is not in one of the excepted categories, and has already been set for trial hearing, settlement conference or in person appearance, is hereby continued until further notice.

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YOU!

Apartment News

Why oppose the bill?

AB 828 eliminates all means for a property owner to recover economic loss or the operational costs associated with running rental properties, by foreclosing their ability to litigate unlawful detainers and in so doing will lose substantial rental income due to nonpayment of rent. This has adverse consequences for thousands of Californians — not just owners.

AB 828 leaves no means for a rental property owner to recover operational costs or any losses related to the operation and management of the rental property. This proposal inequitably shifts the burdens of the ongoing economic crisis, created by the COVID-19 pandemic, to the property owner with no consideration of their ability, or lack thereof, to shoulder such burdens or sustain ongoing operations. By not providing for a procedure that reviews rental matters between landlords and tenants on a case-by-case basis, but instead impeding the channels of litigation by prohibiting the bulk of unlawful detainer actions, AB 828 stifles efficient business dealings.

AB 828 not only erects a wall or barrier to commerce by restricting the traditional negotiating and bargaining process between landlords and tenants, but it also hinders property owners in the ability to effectively operate, while in the midst of a crisis, by cutting off essential resources and limiting the path to recourse.

In the limited circumstances where a hearing may be convened, only in

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May 2020

situations where the defendant stipulates to the entry of a pursuant order, the property owner is left bearing the entire burden of establishing a material economic hardship, merely to recover a sum that the tenant has legally incurred and has previously obliged to tender.

AB 828 unjustly deflects a duty that should be borne by the tenant, that of establishing a material economic hardship that justifies breach of obligation and shifts that duty to the owner. The language of AB 828 states verbatim “the court shall bear in mind the Legislature’s intent that the common economic hardships resulting from the Covid-19 virus is not the fault of any one person or group of people and so must ordinarily be borne by both landlords and tenants.” However, by requiring that landlords have to establish a “material economic hardship” in order to recover the amounts they are legally owed and that are essential to the ongoing ability to operate, the burden of this crisis is being placed unfairly, inequitably, and one-sidedly on property owners with no attempt to establish a middle ground that would be equitable to both parties. The burden of proof required by either or both parties should be equally burdensome; it is inequitable for one party to enjoy the benefits of a “presumption,” while the other is tasked with providing proof to meet an arbitrary, unqualified standard.

AB 828 establishes “material economic hardship” in order to determine an owner’s/landlord’s entitlements.

However, such a standard is quite arbitrary, undefined, and vague leaving no direction for one to assess what constitutes a “material economic hardship.”

As such, the standard for what constitutes such a hardship is left to the discretion of the trier of law on a caseby-case basis. Leaving no objective criteria to aid in determination, or to put an owner/landlord on notice of the criteria required. The result is a landscape of uncertainty, where an owner would never know prior to actually attending a hearing if his/her current circumstances would qualify them for a position of “material economic hardship.” Making it virtually impossible to plan and budget economic resources.

To require an owner to operate in such a climate under such circumstances is unfair and creates an obstacle to efficient operations.

And if that was not enough…this should catch your attention: AB 828’s provision to reduce rent by twenty-five percent (25%) for a twelve (12) month period, would effectively bankrupt the rental housing industry, leaving owners without recourse.

Our members and affiliates provide service to renters in residential communities. Such service is interdependent on the work provided by a host of others including maintenance personnel, plumbers, electricians, technicians, roofers, painters, and many others that contribute to the efficient and necessary management of a residential property. Most, if not all, of the economic obligations associated with running and maintaining a rental property are met through the timely collection of rental income. Any strain on the ability to secure such resources directly results in an inability to meet such operational obligations. As such a rental reduction, such as that proposed in AB 828 calling for an arbitrary 25% reduction in rent, for a twelve (12) month period would effectively cripple owners and decimate the rental housing industry.

Should it be enacted, such an order would trigger not only the foreclosure of many rental housing properties, but possible suspension of day-to-day operations throughout the industry.

The reality that many owners face is an environment with rising cost and a significant diminution in revenue. Most owners enjoy restricted and limited access to revenue as a result of recent legislation, aimed at the rental housing industry. Consequently, as they strive to make economic and operational adjustments that would enable them to weather the financial turbulence, uncertainty and circumstance provide increased and greater burdens.

AB 828 arbitrarily establishes a twenty-five percent (25%) reduction in the rent amount owed citing no rational or reasonable basis for determining that a twenty-five percent (25%) reduction would be appropriate and required in all cases.

AB 828 cites no evidentiary support in determining that a twenty-five percent (25%) reduction in rent is warranted or required in every case in which a tenant claims he or she is adversely affected by Covid-19. Clearly, tenants are not all the same and will have varied circumstances that will require a variety of solutions that must be tailored to each specific need. An arbitrary amount or percentage, determined in a vacuum, and not contemplated by an assessment of the facts or circumstances germane to the appeal, would be an inefficient and erroneous approach that may potentially exacerbate the issues.

Additionally, just as arbitrary as the percentage of rent reduction is the amount of time AB 828 proposes that the reduction be in force, a twelve (12) month period. As with the amount, there is no direction for determining when and in what circumstances a twelve (12) month period should be applicable. Because the threshold for qualification in order to be granted such a reduction, is so low and in many cases will be presumptively granted for almost every tenant, the need to justify May 2020

the values and time periods proposed is of great importance.

And another bill, this one authored

by Senator Nancy Skinner: SB 1079 authorizes acquisition of residential properties by eminent domain if the property has been vacant for at least ninety (90) days and is owned by a corporation. The California Constitution permits private property to be taken or damaged for public use only when just compensation is paid.

SB 1079, as currently drafted, would establish eminent domain and “right of first refusal” procedures that run afoul to both current state and federal law.

Our arguments are solid.

SB 1079 acts to unconstitutionally deprive a residential property owner of “just compensation” by a replacement of the current “just compensation” standard with a mandate ordering property owners to accept the “lowest assessment” of the property value obtained by a local agency: SB 1079 provides no standard with which to evaluate the merits of the provider of the “lowest assessment.” As such, the language in SB 1079 as it relates to “the lowest assessment obtained for the property by the local agency,” is vague and ambiguous: SB 1079, as written, makes no provision or exception for special or unforeseen circumstances such as a property that is in the process of remodel, repair, or restoration; a property that is in the process of applying for licensing and acquiring permits; a property that is extremely damaged due to acts of God or other uncontrollable circumstances.

Now, do you think your last meal gave you indigestion or is it the content of this article?

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For Questions regarding this article, please call the AAOC at (714) 245-9500

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Apartment News

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ORANGE COUNTY LEGISLATIVE WATCH

The Importance of AAOC Legislative Advocacy During the COVID-19 Emergency

O

ne of the many benefits of belonging to the Apartment Association of Orange County (AAOC) is our constant attention to state and local issues that affect the rental-housing industry. AAOC is looking out for its members interests on a daily basis, particularly as we respond collectively to the COVID-19 emergency. The AAOC office may physically be closed at this time, but we are working remotely and very much open for business. Our attention to the public policy goings on in Sacramento and here in Orange County and our level of engagement is as focused and active as ever.

In these extraordinary and challenging times, we have had to alter course a few times over the past month to make sure your interests stay in front of both our elected and non-elected officials. In many cases during this emergency, we have found that nonelected officials can impact our indus-

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961?

10

Apartment News

try as much, if not sometimes more, than those whom we vote into office.

In Santa Ana, for example, it was the non-elected city manager who exercised power in early April, as the city’s director of emergency services, to freeze rents via executive order, not by a vote of the city council. AAOC had its legal counsel review the action and assess whether it was within the city manager’s authority. Subsequent to legal counsel’s review, AAOC and a coalition comprised of local housing industry allies, business community organizations, and taxpayer-protection advocates submitted a letter to the mayor and city council requesting immediate revisions to the city’s manager’s executive order that affects rental housing providers.

AAOC has also been monitoring local COVID-19 eviction moratorium proposals and engaging with city elected officials and non-elected staff to ensure its members would not be unreasonably affected. Thankfully, the moratoriums that have been adopted by a handful of Orange County cities have not gone beyond the provisions contained in the statewide moratorium enacted via Governor Gavin Newsom’s executive order on March 27.

Meanwhile, at the county level, AAOC engaged Orange County Treasurer-Tax Collector Shari Friedenrich in early April and urged her to waive late charges, fees and other penalties for rental property owners who, due to COVID-19 impacts, could

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May 2020

B y B ill C hristiansen , V ice P resident of G overnment A ffairs

not pay their property tax by the April 10 deadline. More than 100 AAOC members responded to our Red Alert and sent emails to the Treasurer-Tax Collector’s office urging her favorable consideration. The pressure applied by AAOC and its members resulted in the Treasurer-Tax Collector modifying her previous position and agreeing to consider waiver requests on a case-by-case basis.

At the state level, AAOC has been working with Orange County’s state legislators to ensure that they keep the interests of the rental-housing industry in mind as legislative bills are deliberated while the COVID-19 situation plays out in the background. A number of problematic bills had already been introduced prior to COVID-19. Now, that situation has exacerbated the extreme and radical positions that many progressive lawmakers hold regarding the rental-housing industry.

Our hope and intention is that our Orange County state legislative delegation fights with us and for us on a bipartisan basis.

Also, due to the COVID-19 emergency, our annual Legislative Advocacy Day in Sacramento had to be cancelled last month. However, we are working with our lobbyist, Ron Kingston, and our statewide California Rental Housing Association (CalRHA) to defend against some of the harmful legislation coming out of Sacramento, including AB 828 by Assemblymember Phil Ting of San Francisco. Among the

provisions in this COVID-19 related bill is allowing for judges to impose 25% rent reduction for residents, as well as interpret and establish what an economic hardship is for both a tenant and a landlord. Plus, it creates a past-due rant payment plan scenario where tenants pay an amount not to exceed 10% of the balance due each month until the past due rent is paid in full. This is another instance where AAOC’s relationships with the members of the Orange County state legislative delegation will be very helpful as we fight this bad legislation.

This is the year that direct advocacy will be critical to the survival of our rental-housing industry. AAOC will continue to fight on the front lines, while asking its members to also engage and make their voices heard on a wide range of public policy issues. Keep your eyes open for AAOC Red Alerts in your email inbox. For more information on our legislative advocacy efforts, please email me at BillC@aaoc.com.

President’s Message — continued from 4 Overcoming

AAOC’s goal during this time has been to provide its members with responsive customer service and information resources to help them protect their businesses and finances, while our members tend to their families and employees and make sure they remain safe and healthy.

We have already been through many challenging and difficult moments during the COVID-19 response, and that will continue in the weeks and months ahead. We may at times feel like the circumstances are insurmountable, especially as we confront challenging market conditions or a loss of finances, personal health struggles or the loss of a loved one. Plus, we also now have a slew of new, anti-housing provider legislation and regulation to deal with.

Regardless, we continue to fight the good fight and we refuse to wave the white flag.

Together we will make it through this historic and tragic pandemic that has caused emotional, physical, and financial hardship for so many.

The Apartment Association of Orange County is committed to helping its members weather this storm by continuing to provide you with timely and effective representation at the federal, state, and local levels and valuable guidance on the most relevant issues at this time.

Finally, I am pleased to report that our board of directors, officers, directors emeriti, executive director and staff, committee chairs, co-chairs and members, volunteers, and industry partners are all working long hours and diligently in service to our members.

I am proud to serve with these individuals and honored to be of service to you.

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11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I own a 40-unit building in a high crime neighborhood. I have done extensive work on the building to reduce the risk of crime to my tenants. We installed fencing with locked gates, increased the common area lighting and cut back on the shrubbery and vegetation that blocked views in the interior walkways. Last week we started implementing a neighborhood watch program. I was thinking of attracting new residents by advertising my building as a “security” building. Any problem with this?

Yes. The improvements that you have made to your building are commendable. Actions like yours and other responsible housing providers will do wonders in the battle against gang related activity and other criminal conduct. You must be cautious in how you represent your building and the surrounding community to new or existing tenants, however.

California courts are quick to saddle housing providers with liability for rep-

12

Apartment News

resenting to their current or prospective residents that their complex is “secure” or “crime free.” Courts have held that by advertising or informing residents that they live in a “security” building that the housing provider is held to a higher standard of care in that he is essentially warranting that the tenant will not suffer the effects of crime. It is important that in all your rental advertising, brochures and rental agreement that the housing provider does not create an implied warranty of security.

A prospective resident recently applied for one of my rentals. He seems nice and all, but when he filled out the application, he left a blank where his social security number should go; he said he didn’t have one.

He had a California driver’s license, and something called a Matricular Consular card. He seemed a bit combative when we discussed this issue, said that his attorney said I had to rent to him, that I couldn’t discriminate against him, as long as he

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May 2020

could afford the rent. Must I rent to him?

How do I verify any of his information?

Proper tenant screening results from the proper use of a variety of tools. Credit reports and eviction reports are two of the best tools available to predict the ability of the prospective tenant to perform his obligations. Qualification of a resident goes far beyond ensuring that “he makes enough money” to pay the rent. Verification of past rental history, tenant stability, and verification of his ability to honor his credit obligations, as well as determining the likelihood of his continued employment are all fair game in evaluating a prospect.

Like it or not, our country’s system of storing information on each of its citizens, uses a person’s social security number as the primary identifier. A Matricular Consular card is merely an identification card issued by a foreign country and is not valid for identification in the United States. In order to

work in the United States legally, one must have a social security or a taxpayer identification number. It is illegal for an employer to hire an individual without a valid social security or a taxpayer identification number.

Identity theft is rampant in California, and it is incumbent upon all credit providers, including housing providers, to ensure that the person that fills out the credit application truly is who he says he is. Many tenant’s rights advocates, and that is exactly what they are, advocates, advancing the rights of tenants at the expense of housing providers, insist that it is discriminatory to require a social security number when evaluating a prospect.

You, as a housing provider, have a legitimate business purpose in determining the credit worthiness of a proposed resident, and not only to predict his ability to timely meet his rental obligations, but you must determine his ability to continue to meet those in the future. Further, in the event you had to pursue this individual in the future due to a breach of the agreement, you must assess the risk in searching for and locating this individual should you need to collect a past due amount. A consistently enforced policy of requiring a social security or a taxpayer identification number in order to screen your prospective residents does not violate Fair Housing laws and does not constitute illegal discrimination.

My tenants and I seem to be able to work out our differences quite easily, but there are times when we disagree as to just who is responsible for making certain repairs to the apartment. Can you give me some guidelines that will help me decide if the repairs are my responsibility or the responsibility of the tenant?

Residential rental units must be “habitable.” In legal terms, “habitable” means the rental unit is fit for persons to live

in and that it substantially complies with state and local building and health codes that materially affect a tenant’s health and safety. The law makes both housing providers and tenants responsible for certain repairs, but you are ultimately responsible to ensure the unit is habitable. You are not responsible under the “implied warranty of habitability” for repairing damage caused by the tenant, his guests or his pets. You are responsible to take care of the habitability items, but your rental

agreement can determine who takes care of the minor repairs.

California law lists several items that are required to maintain a habitable unit, these are effective water proofing and weather protection, including unbroken windows and doors; plumbing in good working order, including hot and cold running water connected to a sewage disposal system; gas facilities, heating, and electrical in good Legal Q&A — continued on page 14

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Legal Q&A — continued from 13 working order; clean and sanitary buildings and grounds; adequate trash receptacles; floors, stairways and railings in good repair. Additionally, each rental unit must have a working toilet, washbasin and a bathtub or shower, operable dead bolts on the main entry doors, window locks, and smoke detectors. A housing provider is also responsible for the installation and maintenance of the inside wiring for

one telephone jack.

Tenants must take reasonable care of the rental unit and the common areas.

Tenants are responsible for repair of all damage resulting from their neglect, abuse, or acts by their family, guests or pets. Tenants must do all of the following: keep the premises “clean and sanitary;” use and operate gas, electrical and plumbing fixtures properly; dispose of trash and garbage properly; not destroy, damage or deface the property;

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not remove any part of the structure, dwelling, facilities or equipment; must use the premises as a place to live, and use the rooms for their intended purpose; and notify the housing provider when dead bolts and window locks don’t operate properly.

What types of repairs can I require the tenant to take responsibility for?

A housing provider and tenant can agree, in writing by the rental agreement, to allocate responsibility for minor repairs between them. Often housing providers and tenants may agree that certain items, amenities, will be the tenant’s responsibility to maintain. These may include refrigerators, washing machines, pools or spas, air conditioning, and minor plumbing issues.

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I am a very conscientious housing provider. I want to ensure that my rentals are well maintained and that any maintenance issues are addressed immediately.

Every year, I send a notice to my residents informing them that I will inspect each unit. I have been doing this for years without any problems. This month I received a letter from one of my tenants telling me that I had no right to enter his apartment to look around, that he would not let me in.

What do I do? Can I force my way in to do the inspection?

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Your policy of doing annual inspections is admirable and is practiced by responsible housing providers throughout California. Most tenants welcome a responsible housing provider’s actions in ensuring that all is well, and voluntarily cooperate in providing access upon the housing provider’s reasonable request. It is clearly in the best interest of all to ensure that any maintenance issues are promptly addressed, and that a spirit of communication and co-operation exists between a housing provider and his residents.

The trouble is your resident is right.

There is no specific provision in California law requiring a resident to allow the housing provider access to merely “inspect” the premises.

California law states that a housing provider can enter a rental unit only for certain reasons. Those reasons are in an emergency, when the tenant has moved out or abandoned the premises, to make necessary or agreed repairs, decorations, alterations or other improvements, to show the unit to prospective purchasers, tenants or lenders, to provide entry to contractors or worker who are to perform work on the unit, or to conduct a pre-move out inspection at the end of the tenancy, pursuant to court order, or to inspect the smoke detector or inspect the installation of a waterbed.

Conspicuously absent from this body of law is the unfettered right of a housing provider to just inspect for the pure sake of just making sure everything is all right. You cannot force your tenant to allow access for the purpose of inspection.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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15

8:37 AM

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I have a multi-unit apartment building with a 100-gallon water heater that serves all the residents. The problem is that only the nearest units to the water heater get any hot water. The units at the other end of the building only get cold water or it takes a long time to get hot water. The heater seems to be working and producing hot water. How do I solve this dilemma? David

Dear David:

Sounds like your circulation pump is not working properly. Calcium or hard water deposits in the water heater and lines may also aggravate this problem.

The job of the circulation pump is to bring hot water to all the units at the same time. When the pump is not working or is clogged, the hot water will take much longer to get to the units furthest away from the water heater.

The first step is to determine if the pump is working. Locate the pump near the water heater, check that the motor is plugged into an electrical outlet.

Next, touch the water lines on either side of the pump and determine the temperature. If it is working properly, the lines should be warm or cool to the touch, not hot. If the pipes are hot or very hot to the touch, the pump is not working properly. If the pump does not spin when plugged in, it may need to be replaced. If the pump motor is working, the pump may be clogged with debris. Remove the pump and clear out

16

Apartment News

the lines. Take care to clean the line from the pump to the water heater.

This is generally the problem.

While you have things apart, this is a good time to clean out the calcium deposits in the water heater. These deposits may have caused the clog in the first place. Water heater clean outs should be done at least once a year depending on how hard your incoming water is. Check with your city water department or local water district to determine the hardness of the water in your area. If the calcium buildup continues to be a problem, consider adding a water softener to your system.

Dear Maintenance Men:

One of my residents is requesting a grab bar for the shower/tub. What do I need to get and how do I install it safely? Bob

Dear Bob,

This is a subject that is surfacing more and more as our residents are getting older. The use of handrails and safety bars help to provide stability and extra support required by the elderly and people with limited mobility. Shower and bathroom safety grab bars are available in a wide variety of configurations, colors and finishes. The most common is the stainless steel or chrome finish.

Installation of grab bars must be done securely. The bars must be able to support a dead weight pull of 250 pounds. The preferred method is to bolt directly into the wall studs. This is

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May 2020

not always practical, as the stud might not line up where they are needed.

Grab bars can be mounted vertically or at an angle to match wall stud spacing.

Horizontal installation can be difficult because stud spacing and bar size do not always match. If finding studs becomes a problem, alternate installation methods are available. If your walls are in good condition and have not been compromised by water intrusion, you may use large toggle bolts. If you have access to the back side of the shower or bath walls, insert a backer plate or add a new stud for an anchor point. Safety grab bars can be found at any local hardware store.

Dear Maintenance Men

I need to replace a dishwasher and I am little intimidated by the process.

Can you walk me through the installation process? Mac

Dear Mac,

The installation of a dishwasher is not as complicated as it looks. Turn off the electricity leading to the machine. Turn off the water at the main shut-off. If your dishwasher site is not pre-plumbed with a separate water valve, remove the existing hot water angle stop valve under the sink and install a doublethreaded angle stop/shutoff valve under the kitchen sink. Use a stainless steel braided flex water line to hook up to the dishwasher. You may need to buy a Maintenance Men — continued on page 18

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Maintenance Men — continued from 16 fitting to screw into your dishwasher to accept the hose (most new machines do not come with the fitting) or remove the existing fitting from the old dishwasher. Next, connect the drain line from the dishwasher pump motor outlet to the garbage disposer inlet. Don’t forget to remove the “knock-out” in the garbage disposal inlet. It is important to install an “Air Gap” between the dish-

washer and the garbage disposal. The air gap is installed next the faucet and stops the water from draining back into the dishwasher by siphon action. If you are unable to install a true air gap device, loop your drain line over the dishwasher before hooking up to the garbage disposal. Both methods will prevent debris from sucking back into the machine. Look for the small electrical box under the dishwasher, remove the cover and pull out the wires.

Connect your wires or pig tail (a wire with a plug on one end and bare wires on the other end) to the machine. Be sure to hook up the green “ground” wire for safety. Carefully push your machine under the counter. Once in place, adjust the legs by turning them in or out to level the machine. There should be two tabs at the front top of the dishwasher; use these to secure the machine to the countertop with screws. Now turn on your water and electricity and test your dishwasher and check for leaks.

We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please email it to: DearMaintenanceMen@gmail.com If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment.

We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and co-chair of the AAOC Education Committee.

Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

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Apartment News

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CRAIG'S CORNER B y C raig K irkpatrick , V ice P resident , M organ S kenderian I nvestment R eal E state G roup

Commentary from a Broker, Owner and Manager Perspective

The 2010s — The decade that was…

I

f you want to take a break from COVID-19, read on. My last article addressed the effects of AB 1482 and rent control. This month, I want to look at the past decade and the pace at which rents and expenses went up versus gains in apartment and house prices. Much has been written about OC and SoCal rent increases gaining at a rate exceeding CPI in the last decade.

Renters faced nine years and 35 consecutive quarters of rent increases dur-

ing the 2010s. At this same time, apartment values as well as house prices recovered from the recession spectacularly well and were currently near alltime highs before COVID-19.

Before we look at some numbers, I must say that some of these numbers might be skewed since mostly high-end product was built. Naturally, most of these high-end units offer amenities that our older buildings lack.

Consequently, the figures reported in

local print skew toward the high side as those owners/managers tend to have a more well-heeled resident and may push rents more aggressively compared to most owners reading this article.

According to Costar, rents increased around 35.11% during the decade.

Remember some of this was “catch-up” from stagnant or drops in rents due to the Great Recession that preceded the Craig’s Corner — continued on page 22

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21

Craig’s Corner— continued from 20 2010s. However, this is inconsistent with a recent article in our local newspaper that stated rents increased 43%–53% in the four counties in the So Cal region.

Moreover, it stated that rents in LA and Orange Counties climbed to an average of $2,100. I would opine that most of our rental units are more along the lines of workforce housing and our rents are far below this mark and a lot more affordable.

One key indicator that nobody seems to write about is what the apartment owner’s CPI has been during the decade. If your plumbing costs, wages, lumber costs and/or paint costs have risen commensurate with the much quoted CPI of 3%± during the decade, please drop what you’re doing and give me a call. For the decade, my rents increased about 30+% while my maintenance expenses doubled.

Looking at the 2010’s decade through the eyeglasses of an apartment broker at Morgan Skenderian, while rents

increased 35% or even 53% (pick a number), apartment prices doubled.

Pricing continued to rise until COVID19, as investor interest in Orange County had yet to wane. Most of the deals coveted were for older “valueadd” properties needing some work or upgrades. With the world awash in cheap money, there was a lot of money competing for limited inventory, and pricier deals that didn’t pencil out at 5–6% mortgage rates made sense at 4%.

Moreover, contributing to these price gains was a compression of cap rates from 5.7% to 4.1%. It’s a fact that homeownership has steadily dropped in California and Orange County since 2006, which contributed to lower vacancy factors and healthy rent increases. Without a major increase in housing units being built, especially workforce units, it’s hard to see things changing long term.

Jonathan Lansner of the Orange County Register recently stated that California house prices rose 120% in the

2010s vs. 26% in the 2000s. The average California house buyer now pays 2.2 times what a typical U.S. house costs, whereas the average over the past 50 years was 70% more than the typical U.S. house. Of course much of this has led to more renters, lower vacancy rates and consequently higher rents and prices.

In closing, rents increased steadily in the 2010s, but underperformed apartment and housing price actions.

Most predict that rent growth will decline in the following years and rent control efforts have already started.

“Proposition 10 — 2.0” has qualified for the November ballot and activists in Santa Ana are gathering signatures to put a rent control initiative on the city ballot. Moreover, COVID-19 has thrown all markets into uncharted territory that’s never been experienced and can’t yet be quantified.

Stay tuned…

If you would like to chat with me about any of this, I welcome you to email me at ctk@morganskenderian.com

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23

Next Steps: What Owners and Operators Should Consider

BY STEPHANIE ANDERSON

Special from the National Apartment Association

W

e are all still deep in the trenches of adjusting our operations to the challenges presented by the COVID-19 pandemic.

It may seem that day-to-day modifications and on-your-toes thinking is the best one can accomplish given the regular changes happening. However, leaders need to begin thinking about postCOVID-19 life and how the forwardthinking decisions made now will have the greatest impact on operations in the future. The following scenarios suggest a range of possible outcomes as the COVID-19 crisis evolves. It is too soon to tell which of these—if any, or others, or some combination—will emerge, but resilient leaders are preparing now for what the future may hold.

The human and financial impact on a company, its residents and its property operations can be devastating if the recovery process is not included in the overall business continuity plan.

Checking-in on your employees should

be a vital part of your weekly, if not daily, goals. Additional considerations should be given to human resources policies, transitioning employees back to work if moved to remote work and identifying any need for Employee Assistance Programs or counseling. For those employees still serving on the front lines of your business during this time, it’s an immediate priority to follow updates from the Centers for Disease Control and Prevention (CDC), government and other public health officials to ensure they are protected and supported as much as possible, even after the pandemic hits its peak.

Deferred maintenance will factor significantly as we emerge from shelter-inplace policies. Filter changes, apartment inspections, delayed capital expenditure projects and postponed service requests are just a few items that may have been delayed as many communities are only responding to emergency requests at present. Depending on how long the

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pandemic lasts, what could the longterm effects of this deferred maintenance have on the asset itself?

Even with a full maintenance staff, it could take months to catch up on the backlog of maintenance, if not longer.

Property Meld, a computer software company in South Dakota, has provided data that suggests residents are withholding 22 percent of service requests, while property management firms are prioritizing emergency work resulting in a 32 percent decline of work being completed. As we head into the summer months of HVAC calls, turnover season and potentially re-opening amenities, you will need a plan in place to strategize the maintenance workload once shelter-in-place orders are lifted.

Consideration of resident screening qualifications is another aspect to evaluate. Because of this pandemic, potential residents may suffer financial hardships that can equate to lower credit scores, late payments and possible bankruptcy.

To maintain occupancy while also ensuring residents are qualified, should you consider changing your rental criteria to accommodate credit blemishes and poor owner/operator references? If you use a third-party credit screening service, should you consider lowering your scoring model?

If your company executes a credit screening for employment applications, be mindful of any hardships that could have affected a credit report. Top talent is hard to find and even harder to attain; Next Steps — continued on page 26

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Apartment News

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Next Steps — continued from 24 therefore, overcoming the challenge of onboarding talent should be a consideration. It’s also important to make note of the recent changes incorporated into available positions that may require a different skill set or personality. Changes could include increase in technology usage, interpersonal skills that require extra attention for distant connecting, and organizational skills that allow prioritization to be at the forefront.

Of course, the priority concern when thinking ahead is the financial and economic impacts that will directly result from COVID-19. Strategic conversations will need to take place to consider how to offset loss of income and unexpected expenses. Watching and anticipating portfolio delinquency will be a large factor, and plans should be put into place to determine how the property mortgage will be paid in the event of negative cash flow. Speaking with your lender as soon as you are

26

Apartment News

aware of financial challenges for making future payments may assist.

Your company should be familiar with local and federal regulations to include eviction moratoriums for renters. While the easiest areas to cut expenses may turn to resident events, property marketing and employee training, it is advised that your company to be careful on trimming costs that reduce company value. Your employees and residents alike will need more encouragement and motivation in the months to come as they navigate this new normal.

Market rent may change as a result of supply and demand in the economy downturn. Renewal lease offers may need to be evaluated with the intent for reduced or no increase to monthly rent instead of the budgeted increase if occupancy is a concern. This will be market-specific and should be evaluated on an ongoing basis. It’s important to take emotion out of pricing and build a pricing strategy with a balance

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May 2020

of science and operational expertise.

For properties on revenue management platforms, this can still be a solid strategy for pricing if the 2008 recession is any indication of the systems’ successes.

Thoughts for continued reflection: • What would you need to do differently to move your company forward post-pandemic?

• What changes can you make in your daily operations?

• What changes have you made in response to this pandemic that may continue to be implemented to have a greater impact in the future?

• What capabilities, partnerships and strategies do you need to learn more about?

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Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $76.50...................................... $109.50 BASIC SERVICE CALL .................................................................................. $76.50...................................... $109.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $86.50...................................... $109.50 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $795.00.................................. $1075.00 Backflow Testing/Service ................................................................................................................ Call for pricing Hydrojetting .................................................................................................................................................... Call for pricing

Water Heaters

30 Gallons Gas Water Heater ...................................................................................................... Avg. Price $1095.00 40 Gallons Gas Water Heater ......................................................................................................Avg. Price $1095.00 50 Gallons Gas Water Heater ...................................................................................................... Avg. Price $1150.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

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May 2020

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27

COVID-19 Crisis Brings AAOC Members Together (But Physically Distanced) in Support of Local Seniors

T

he COVID-19 health crisis has impacted each of us in different ways. For our senior citizen

population, their higher susceptibility to infection and severe symptoms has resulted in their having to be even

AAOC Cares. AAOC member Jonel Lancaster and President Frank Alvarez both generously donated food and other supplies for AAOC’s Supplies for Seniors Donation Drive.

AAOC board member Nick Lieberman (Bona Fide Mortgage) gets photo bombed by board member Marie Kaplan (Next Level Property Solutions), as executive director David Cordero looks on.

28

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www.aaoc.com

May 2020

more vigilant about avoiding potential Supplies — continued on page 30

A truck full of food, water and other supplies to help senior citizens in need, all thanks to our generous AAOC members.

Our AAOC members’ donations, assembled and ready to be delivered.

May 2020

www.aaoc.com

Apartment News

29

Thank you to PSC Member Angelo Termite and Construction for your donation.

From left to right: Marie Kaplan, Misty Cushman, David Cordero, Nicholas Dunlap and Nathan Poth.

Supplies — continued from 28

some are also struggling financially and simply cannot afford even the most basic of items.

With this knowledge, AAOC board member Marie Kaplan (Next Level Property Solutions) began laying the groundwork for the association’s “Supplies for Seniors” donation drive along with AAOC President Frank

exposure. Many of them are isolated from family, friends and neighbors. They have also dealt with an inability to secure basic necessities like food, water and personal care products because they either cannot safely go shopping at stores, there are long delays for deliveries, and

Alvarez (Buffalo Maintenance), board member Nathan Poth (LoCali Property Management), and AAOC Executive Director David Cordero. The event was held in the AAOC parking lot on Saturday, April 3, 2020, and AAOC members generously donated enough Supplies — continued on page 32

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30

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May 2020

APRIL 2020 RENT COLLECTIONS & OPERATING ACTIVITY

MULTIFAMILY SOCAL SURVEY DAN BLACKWELL & TEAM

Responses were collected from 60 owners and include approximately 25,000 units located primarily in Orange County, and bordering regions of Los Angeles County.

The dataset primarily includes Class B and C properties sampling private investors who own 5-10 units through operators of 100+ units. The median for all properties in survey is approximately 40 units.

Our April survey results are summarized as follows:

90.1% Full Rent Collection

25.6% COVID-19 Rent Concessions Offered

6.0% Partial Rent Collection

0.02% COVID-19 Rent Concessions Implemented

3.9% No Rent Collection

0.53% COVID-19 Rent Deferral Agreements Executed

61.1% Proactive Tenant Approach / 38.9% Wait & See

Approx. 50% Slow / 50% Good Leasing Activity

Summary of April Rent Collections

What percentage of your tenants have not paid April rent?

3.7%

9.2%

6.0% 3.9%

Partial Rent

22.2%

3.7%

24.1%

Less than 5%

No Rent

70.4%

Between 5% and 10%

Between 10% and 15%

Greater than 15%

Supplies — continued from 30

AAOC Director Emeritus Nicholas Dunlap and his assistants pose proudly with their signs after dropping off their family’s donation.

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Apartment News

3.7%

63.0%

90.1%

Full Rent

What percentage of your tenants paid partial April rent?

items and care packages to fill the cab and the bed of Alvarez’s truck. The items were then donated to Overture RSM, a senior residential community operated by Greystar in Rancho Santa Margarita.

Having so many AAOC members turn out to donate items in support of our senior citizen community was a heartwarming moment that not only allowed the multifamily industry to serve a group of people in need but also to put a temporary pause on the uncertainty, concern, and anxiety that so many of us are presently experiencing.

Given the success of the “Supplies for Seniors” event on April 3, AAOC will hold a second donation drive in

www.aaoc.com

May 2020

Less than 5%

Between 5% and 10%

Between 10% and 15%

Greater than 15%

early May to benefit another senior community. AAOC would like to thank its members who made such generous donations as well as board members Marie Kaplan and Nathan Poth, and board president Frank Alvarez who provided the leadership and support to make this event a reality.

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

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33

Treasury Encourages Businesses Impacted by COVID-19 to Use Employee Retention Credit

W

ashington—The Treasury Department and the Internal Revenue Service have launched the Employee Retention Credit, designed to encourage businesses to keep employees on their payroll. The refundable tax credit is 50 percent of up to $10,000 in wages paid by an eligible employer whose business has been financially impacted by COVID-19.

“We encourage businesses to take full advantage of the Employee Retention

Run Credit Checks via the INTERNET 24/7 and SAVE! Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

Credit to keep employees on their payroll during these challenging times,” said Secretary Steven T. Mnuchin.

“This new credit is available to all employers, regardless of size of business, and covers up to 50 percent of up to $10,000 in wages.”

Does My Business Qualify to Receive the Employee Retention Credit?

The credit is available to all employers regardless of size, including tax-exempt organizations. There are only two exceptions: State and local governments and their instrumentalities and small businesses who take Small Business Loans.

Qualifying employers must fall into one of two categories: • The employer’s business is fully or partially suspended by government order due to COVID-19 during the calendar quarter • The employer’s gross receipts are

CALL OR EMAIL FOR YOUR FREE ESTIMATE! 34

Apartment News

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May 2020

below 50 percent of the comparable quarter in 2019. Once the employer’s gross receipts go above 80 percent of a comparable quarter in 2019 they no longer qualify after the end of that quarter.

These measures are calculated each calendar quarter.

How Is the Credit Calculated?

The amount of the credit is 50 percent of qualifying wages paid up to $10,000 in total. Wages paid after March 12, 2020, and before January 1, 2021 are eligible for the credit. Wages taken into account are not limited to cash payments, but also include a portion of the cost of employer provided health care.

How Do I Know Which Wages Qualify?

Qualifying wages are based on the average number of a business’s employees in 2019.

(714).253.3330

Retention Credit — continued on page 36

ALLPROOFDECKS@GMAIL.COM

With Livable’s bill-back program, excessive tenant water usage is no longer your problem. Plus, the smart billing system can be applied to HOA’s, single-family homes, multifamily properties and commercial buildings.

There are no unit minimums to enroll and no expensive submeters to install.

“Personally, I have used RUBS at my building since last year and am happy with the results. Not only does collecting for utilities boost my bottom line, but it makes the residents more accountable and more likely to conserve their consumption.”

- Craig Kirkpatrick, Association Member Apartment Association of Orange County

May 2020

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Apartment News

35

Retention Credit — continued from 34 Employers with less than 100 employees: If the employer had 100 or fewer employees on average in 2019, the credit is based on wages paid to all employees, regardless if they worked or not. If the employees worked full time and were paid for full time work, the employer still receives the credit.

Employers with more than 100 employees: If the employer had more than 100 employees on average in 2019,

then the credit is allowed only for wages paid to employees who did not work during the calendar quarter.

I Am An Eligible Employer. How Do I Receive My Credit?

Employers can be immediately reimbursed for the credit by reducing their required deposits of payroll taxes that have been withheld from employees’ wages by the amount of the credit.

Eligible employers will report their total qualified wages and the related

health insurance costs for each quarter on their quarterly employment tax returns or Form 941 beginning with the second quarter. If the employer’s employment tax deposits are not sufficient to cover the credit, the employer may receive an advance payment from the IRS by submitting Form 7200, Advance Payment of Employer Credits Due to COVID-19.

Eligible employers can also request an advance of the Employee Retention Credit by submitting Form 7200.

Employee Retention Tax Credit: What You Need to Know Overview The employee retention tax credit is a broad based refundable tax credit designed to encourage employers to keep employees on their payroll. The credit is 50% of up to $10,000 in wages paid by an employer whose business is fully or partially suspended because of COVID-19 or whose gross receipts decline by more than 50%.

Availability 1. The credit is available to all employers regardless of size including tax exempt organizations. There are only two exceptions: (1) state and local governments and their instrumentalities and (2) small businesses who take Small Business Loans 2. To qualify, the employer has to meet one of two alternative tests. The tests are calculated each calendar quarter – Either – the employer’s business is fully or partially suspended by government order due to COVID-19 during the calendar quarter or – the employer’s gross receipts are below 50% of the comparable quarter in 2019. Once the employer’s gross receipts go above 80% of a comparable quarter in 2019 they no longer qualify after the end of that quarter.

Calculation of the Credit • The amount of the credit is 50% of the qualifying wages paid up to $10,000 in total • It is effective for wages paid after March 13th and before December 31, 2020 • The definition of qualifying wages varies by whether an employer had, on average, more or less than 100 employees in 2019 • Less than 100. If the employer had 100 or fewer employees on average in 2019, then the credit is based on wages paid to all employees whether they actually worked or not. In other words, even if the employees worked full time and got paid for full time work, the employer still gets the credit.

• Greater than 100. If the employer had more than 100 employees on average in 2019, then the credit is allowed only for wages paid to employees who did not work during the calendar quarter.

• In both cases, “wages” includes not just cash payments but also a portion of the cost of employer provided health care.

Payment Employers can be immediately reimbursed for the credit by reducing the amount of payroll taxes they have withheld from employees’ wages that they are required to deposit with the Treasury.

36

Apartment News

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May 2020

APARTMENTS | RESIDENTIAL | HOA | COMMERCIAL

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WE ARE YOUR TRUSTED SOURCE AND SUPPORT TEAM

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Licensed & Insured, CA LIC# 1010967

May 2020

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37

WORKPLACE HARASSMENT Are Your Employees Up to Date on Training?

Senate Bill 1343 requires that all CA employers with five (5) or more employees provide sexual harassment prevention training to both supervisory and non-supervisory employees every two years.

This Workplace Harassment Training will cover: n

Sexual Harassment

n

Investigating Complaints

n

Title VII Civil Rights Act

n

Prevention of Claims

n

Sex Discrimination

A Certificate of Completion will be provided to each attendee who completes the training.

Presented By:

Date:

Monday, May 18, 2020

Time:

9:00–11:00am

Location: Webinar Members — $50 Non-Members — $70

Cost:

Colin Calvert Fisher & Phillips, LLP

2 CEC Points

Register Online: www.aaoc.com

Registrations not cancelled 72 hours in advance will be charged Registration Form — Please Print Yes — I want to participate in the Legally Required Workplace Harassment Training Webinar on May 18, 2020

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

38

Apartment News

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May 2020

The following locations in Garden Grove got their flood designation reclassified to “low to moderate” risk, dramatically lowering their premiums in many cases.

Would you like your flood premium to be reduced as well?

These addresses represent structures that have been successfully reclassified by FEMA (Federal Emergency Management Agency) and the requirement to carry Mandatory Flood Insurance has been lifted, with the assistance of FRS (Flood Relief Specialists). The structures are now officially at a “Low to Moderate” risk of flooding and are eligible for an optional PRP (Preferred Risk Policy) flood insurance policy, through the NFIP (National Flood Insurance Program):

Flood Relief Specialists www.FRSpecialists.com

Call Today! 877-311-6622

May 2020

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Apartment News

39

What You Need to Know About Termites, Fumigation and Tile Roofs

W

hile fumigation is an initial solution, it does not combat re-infestations. Localized treatments involve the injection of termiticides directly into the infested channels of the timbers, as well as the topical application of chemicals. This is commonly known as “drill and treatment.� This process not only controls the colony itself, but also provides a barrier against re-infestations in the specific area. It is then followed up with an injection of Drione to all accessible attic areas. This is performed to minimize re-infestations.

Without the benefits of periodic inspections and treatments, the potential for dry wood termites and subsequent inspection almost always results in a recommendation for fumigation. When termite infestations are not identified and controlled from the exterior and infestations are permitted to enter a structures interior, they will swarm and re-infest attic areas and the interior; this is usually when a fumigation is recommended. It is important to understand that fumigation does not affect existing subterranean termites, fungus, or dry rot conditions.

Dry wood termite swarming season occurs each year around September and October. They will swarm and reinfest to start new colonies; a common misconception is that during the dry wood termite swarming periods, the alates or winged termites (swarmers) fly from one area to another. In fact, they transport themselves through thermal

40

Apartment News

guidance provided by the prevailing air currents. This explains why fumigation tarps can be removed and the same day new colonies can swarm and re-infest the immediate areas or relocate in the same susceptible areas of adjoining or adjacent structures.

We live in Southern California. Dry wood termites reproduce here. The goal should be, when possible, to perform localized treatments to control the infestations to prevent structural damage. Take the high cost of fumigation and apply that savings to any recommended repairs.

Once identification of infestations and structure damage is performed, recommendations can be made to remove the infected wood material from the property and replace with new, leaving the structure free and clear of active infestations. However, concerned parties will be required to work with a structural pest control company with a construction background or licensed as a general contractor. Warranties and certifications can be issued stating that the property is free and clear of active infestations to lenders for escrow.

A fumigation process requires workers to walk and drag heavy tarps across tile roofs; tile roofs are not designed to be walked upon. When fumigation workers carry heavy tarps and walk on the roof, they can damage the tile roof shingles and puncture holes in the felt membranes underlayment (which is applied over the plywood sheathing under the tile). Once holes are punc-

www.aaoc.com

May 2020

BY TONY ANGELO, ANGELO TERMITE & CONSTRUCTION COMPANY

tured in the felt paper, you must remove the tiles and replace the felt underlayment. The felt underlayment paper is for waterproofing the plywood sheathing and is the life of the roof which protects the interior of a structure from moisture.

The purpose of the tile is to protect the felt membrane from the elements.

Replacing the broken tile will not correct leaks when the felt paper in damaged. You must remove the tile, replace the damaged felt underlayment and reinstall the tile to correct active leaks.

Fumigations can create long-term roofing problems after your escrow has already closed. Unfortunately, this problem has become a common occurrence in the industry. Roof releases are required to be signed by the owner or agent of the property, which releases companies from any roof damage and liability exposure that may be caused through the fumigation process. It is necessary to emphasize tile roofs are not designed to be walked upon.

The interest of the responsible parties is best served by investigating alternative methods to fumigations by competent people who are qualified and capable to issue necessary warranties and certifications on all work performed.

About the Author: Tony Angelo is the CEO and owner of Angelo Termite & Construction Company. If you have questions or concerns about the roof of your apartment building, you can contact him at info@AngeloTermite.com or (800) 589-8809.

ORANGE COUNTY’S MOST QUALIFIED APARTMENT SPECIALISTS EXPERIENCED TERMITE & STRUCTURAL RESTORATION FIRM

DO NOT FUMIGATE UNTIL YOU CALL US! Over 300,000 termite treatments performed

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Email: info@AngeloTermite.com • AngeloTermite.com Structural Pest Control License #OPR6683 • General Contractor License #1063588 (800) 589-8809 or (949) 595-0111

May 2020

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41

COVID-19: A Reminder of O.C.’s Vulnerability

O

range County’s response to the novel coronavirus pandemic was like much of the rest of California: lives lost, businesses closed, social distancing enforced, and most everyone told to wait it out in the isolation of their homes.

These have been unprecedented times, and in many ways the experience has heightened our attention to other risks and vulnerabilities we face.

Case in point: When a 4.9-magnitude

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Apartment News

earthquake struck Anza last month, many of us wondered, what next?

Earthquake risks in Orange County

Earthquakes are considered a major threat to Orange County, due to the proximity of the San Andreas, NewportInglewood, Whittier, Elsinore and San Jacinto fault zones, as well as others.

A significant earthquake along one of these faults could devastate our communities.

www.aaoc.com

May 2020

BY ALI SAHABI

Here are the U.S. Geological Survey’s hazard predictions for Orange County, should a major 7.8-magnitude quake strike Southern California: • 362 deaths (105 from collapsed steel high-rises) • 148 serious injuries • 60% of hospitals non-functional Vulnerability — continued on page 44

MORE ACCESS MORE CLOSINGS MORE OPPORTUNITIES Marcus & Millichap Newport Beach has closed over 250 apartment investment transactions in Orange County alone since 2015. Let our unmatched experience and expertise lead you to maximizing your investment goals.

Jonathan Giannola Regional Manager (949) 419-3274 jgiannola@marcusmillichap.com

Real Estate Investment Sales Financing Research Advisory Services MarcusMillichap.com

Newport Beach

Vulnerability — continued from 42 • 2,825 “non-fatal” injuries • 39,917 displaced households (1.16 million individuals) • Fires spanning “tens of city blocks” “Of concern, are fires in Orange County and the central Los Angeles basin, where a large plain of relatively uniform, dense low-rise buildings provides a fuel bed such that dozens to hundreds of large fires are likely to merge into dozens of conflagrations,” the study determined. “These fires could destroy tens of city blocks, and several of these large fires could merge into one or several super conflagrations that could destroy hundreds of city blocks.”

Beach and higher-density communities will be most at risk, particularly where the bulk of buildings were constructed before 1990. (View the report at https://pubs.usgs.gov/of/2008/1150/ of2008-1150small.pdf)

What’s the risk to you?

Much of that depends on the type of apartment building you own, the year it was constructed, the type of soil it stands on and its proximity to an earthquake fault.

The closer you are to a fault, the more likely you are to be impacted by seismic activity. Here in Southern California, the junction of the San Andreas and San Jacinto faults creates a very scary seismic scenario where both might rupture simultaneously, causing what scientists say could be an epic magnitude-7.5 earthquake.

Southern California faces a greater threat of earthquake loss than any other region in the state, according to two recent sources: the USGS and a U.C. Berkeley study performed on behalf of the California Geological Survey.

These conclusions were based on an updated catalog of past and recent earthquakes, including last year’s Ridgecrest temblors.

Structural safety experts have deter-

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mined that these five building types are most vulnerable to damage in a quake: • Pre-1978 soft-story “dingbat” buildings • Pre-1975 unreinforced masonry buildings • Pre-1994 concrete tilt-up buildings • Pre-1977 non-ductile concrete structures • Pre-1996 steel moment frame structures If one of these building types applies to your property, consider having it assessed if only to gain accurate information regarding potential loss and the risks you may face.

With COVID-19, we have witnessed the impacts in terms of personal tragedies and waves of economic disruption that the forces of nature can bring to everyone.

Having your building assessed for earthquake risks is an important step toward resilience, and having accurate information is key to making smart decisions for the future. Protect your investment. Have your building evaluated today.

About the Author: Ali Sahabi has been a licensed General Engineering Contractor (GEC) since 1993, and is a principal at Optimum Seismic, Inc. He has completed hundreds of seismic retrofitting and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California.

Licensed, Bonded, Insured C-20 # 538090

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc. Over 70+ Years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations RAY ROBERTS REALTY

(562) 430-3588

44

Ask for: Mark Roberts 4662 Katella Ave., Los Alamitos, CA 90720

Fax (562) 430-0693

Apartment News

www.aaoc.com

www.rayrobertsrealty.com May 2020

(949) 552-7831

Introducing AAOC’s Multifamily Career Center A New Online Service for Multifamily Industry Employers and Job Seekers AAOC is your new online source for connecting multifamily industry employers and job seekers in Orange County. Our Multifamily Career Center is designed to exclusively promote industryspecific job openings to current and prospective industry talent.

Employers can post job openings, view resumes, and pre-screen candidates.

Job seekers can search job openings, create alerts, post resumes, and apply online.

The AAOC Multifamily Career Center features: Relevant, industry-specific job postings that will reach desired audiences Email notifications directly to employers’ and candidates’ inboxes Easy to use, web-based interface Competitive job posting rates for AAOC members and non-members

www.AAOC.com/CareerCenter

May 2020

www.aaoc.com

Apartment News

45

Passing

the Torch

Family Succession Workshop Replace fear with knowledge and certainty. Heirs don’t want to keep their parent’s or grandparent’s rental property because they are afraid of the burdens and are unaware of its great value. This workshop will explore the worries and how to eliminate them, while revealing the benefits of continued, multi-generational rental property ownership.

This workshop will help prepare you for FAMILY SUCCESS in FAMILY SUCCESSION! What You’ll Learn:

Who should attend:

• Preparing yourself and your beneficiaries for your death

• You

• Establishing a Legacy Plan: How to communicate your wishes, divide/distribute your assets, and deal with accounting and legal issues.

• Your Beneficiaries What You’ll Take with You: • A detailed handout — Information and tools to facilitate a successful transition • Answers to your questions from an experienced and knowledgeable panel.

Apartment Ownership is a Gift that Keeps on Giving — Don’t Let Your Torch Burn Out! Date: May 27, 2020 Time: 6:30–9:00 p.m.

Location: AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana 92701

Cost:

Members —

$65 per person/ $110 per family (up to 4) Non Members — $90 per person/ $155 per family (up to 4)

Register Online at AAOC.com Reservations not cancelled 48 hours in advance will be charged This event may be preseented as a webinar

May 2020

www.aaoc.com

Apartment News

47

Managing Your Small Business COVID-19: Protecting Yourself from Employment Practices Liability Exposures Owning and operating a business is not for the faint of heart. COVID-19 had made it even more complicated and treacherous. Not only are employers now being confronted with employee furloughs and layoffs, but also new employment practices liability issues.

Join us for a live webinar featuring insurance broker and consultant Eric Marrs (NFP Property & Casualty) and employment attorney Anita York (Scott & Whitehead), as they share their insight and provide valuable guidance on the following topics: — Employment Practices Liability Issues & Claims

— G uidelines for Reopening Your Workplace

— Employee Layoffs & Furloughs

Don’t miss this informative live webinar.

DATE:

Tuesday, May 19

TIME:

10 a.m. to 11:30 a.m.

LOCATION:

LIVE Webinar

COST:

FREE!

REGISTER ONLINE: www.AAOC.com Submit Your Questions in Advance: info@aaoc.com 48

Apartment News

www.aaoc.com

Eric Marrs, CIC, CRM Vice President NFP Property & Casualty May 2020

Anita York, Esq. Partner The Law Firm of Scott & Whitehead

May 2020

www.aaoc.com

Apartment News

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You’re invited to attend an informational workshop to learn more about WelcomeHomeOC. This program provides sound business benefits to rental property owners and operators who want to help better their community and is a key component to ending homelessness in Orange County.

At this workshop, you will have the opportunity to hear from AAOC members and other rental property owners and operators who have already signed up as WelcomeHomeOC partners, as well as from housing experts from the Orange County Housing Authority and nonprofit supportive services providers.

You will learn the specifics involved in becoming a part of the program, and have the opportunity to ask questions of our team.

United to End Homelessness is a community-wide collaboration bringing together the county’s top business, philanthropic, governmental, faith-based, and nonprofit leaders committed to ending homelessness in Orange County.

To learn more about the program, visit WelcomeHomeOC.org.

Virtual Workshop

Thursday, May 14

Online via Zoom Meeting Login will be sent upon RSVP

8:30 am to 9:30 am

EMPOWERED BY

UnitedtoEndHomelessness.org

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#EndHomelessnessOC May 2020

Ref 102319

RSVP by May 12 to Kristine Peters at kristinep@unitedwayoc.org or (949) 263-6139.

949.662.3855

Your Untapped Potential.

Our Undivided Attention.

Save time, enhance cash flow, and accomplish more with your funds. It starts with the right banking team. Opus’ experienced Fiduciary Banking Team understands the unique banking requirements of property management firms. We’re ready to provide the custom solutions you need and the superior service you deserve.

A single point of contact and local decision-making Competitive pricing on earnings credit and interest rates Streamlined treasury management tools & robust technology capabilities Dedicated support for a seamless banking transition So make the move to Opus Bank® – and make opportunities happen for your business.

“Opus’ team of experienced bankers came up with a very creative approach to allow our company to offer more services, resources, and options to our clients.”

- Hilary Gilman, Windemere Property Management

Danny Lee VP, Fiduciary Banking

949.662.3855 Where Business Meets Opportunity

SM

May 2020

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Apartment Owners Are You in Compliance with California’s New Proposition 65 Requirements?

Purchase AAOC’s Updated Proposition 65 Handbook for $25: • Protect your residents and employees • Reduce the risk of costly enforcement violations • Educate yourself on new signage requirements • Access updated operational disclosure forms

PROP 65

Name _______________________________________________________________________________________________________________________ Quantity ________________________ Company Name ______________________________________________________________ Mailing Address ___________________________________________________________________ City/State/Zip ___________________________________________________ Phone ___________________________________ Fax _______________________________ AAOC Member #_____________________________________________________ Email_______________________________________________________ Amount Enclosed: __________________

Payment Method:

Bill My Company (members only)

Check Enclosed

Visa

MasterCard

AMEX

Credit Card # _________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card _______________________________________________________________ Signature ________________________________________________________________________ Billing Address ___________________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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May 2020

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Focusing on Lessons Learned

A

lthough I am writing this article for the May issue of Apartment News, it is only the first of April and who knows what will have happened before you actual read what I have written. That said, there are some early lessons to be learned just from the first three weeks of what has become a monumental change in all our lives.

• Communication means listening as well as talking • Good, reliable resources are a must

BY TIM GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR

• Cultivate patience • Have a support system for business, family, and self • Recognize the importance of planning Maintaining good communications is always important. However, in times of crisis, it is hard to know what to communicate and when to do so. More often than not the best approach is to start by listening or making that the

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May 2020

entire purpose of a call. You cannot fix every problem, but you can lend your ear and your time.

When you need to communicate something specific, there is now, more than ever, a need to achieve a balance between coming out with edicts that might sound harsh or insensitive versus not getting your message conveyed or saying nothing at all.

Think about whom you are addressing and their concerns, then try to communicate your needs and requirements as empathetically as possible.

This applies not just in business, but in your personal world as well. Word of warning regarding the latter, no matter how hard you try, there are times that what you say may backfire on you!

Right now, we are being bombarded by news in every direction. Yet people

Are you looking for a particular product or service?

We can help!

Visit our Service Provider Directory beginning on page 59 for the resources you need!

still feel like they aren’t getting the information that they want and need.

Facts help give people a sense of control.

But when there is so much conflicting messaging, people don’t know who to believe or trust.

Reliable information sources are a must. However, do not fall into the trap of only listening to just one source. Call upon your personal network of trusted advisors. Force yourself to view the opinions coming from different perspectives. The AAOC website is another fabulous resource.

For those who know me, patience does not run in the family. Yet with so much happening so quickly, I have come to recognize that my priorities are not always going to be met on the schedule that I would prefer. When there is not a lot that can be done to hurry up a situation, then you need to take a breath and find a way to cultivate patience and make it work for you. When you discover the answer, let me know.

Having a support system is another key component. This is true no matter what is going on in the world, but especially when there is a crisis. Without a support system, you are facing an uphill battle. The good news is that all of us have resources and people out there who can help us on one level or another.

Ask yourself, as well, who you can help support. Reach out to those who perhaps you haven’t talked to in years.

It is amazing what you will discover. At the same time, I am also learning to refine my “go-to” systems. Yes, there are back-ups, but now I am looking at ways to more seamlessly put those resources in place.

At the bottom line, now is the time to recognize the importance of planning.

Preparing for the next crisis is very apt to be a big part of our lives going forward. I have no doubt that we all will be better positioned for the next event.

I’m already taking notes about what — when the world returns to a degree of normality — I need to look into and put in place. Prioritizing the items on this preparedness list further gives me a

sense of what really is important, although I also accept that those priorities may change.

Planning doesn’t and shouldn’t just involve a crisis. Legacy planning, organizing that next vacation, purposefully creating more family time, and scheduling time for the things that you want to do, not just the “must-dos.” These are the plans we should all look forward to making soon.

For now, I am focusing on the good

things that I can control. Family dinners, walking the dog and reaching out to old friends and clients just to say hello.

About the Author: Timothy Gorman, CPA, has been a broker with WR Gorman & Associate since 2013. Founded in 1972

by William (Bill) R. Gorman, this Brea-(CA)-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that creates sustainable legacies for investors and their heirs.

1048449

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

WE COVER ALL OF ORANGE COUNTY

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MIKE THORNTON

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Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE #01767484 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Fusion Apartments Harbor Apartments

Kerry Vanderwaag Malden Station by Windsor

Virginia Harvey Yvette Seeccutt

New PSC Members HOMEE, Inc. Lisa Wagner 1413 S. Howard Ave, Suite 220 Tampa, FL 33606 (310) 780-2503 lisa@homee.com

Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com

Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

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Featuring

Product & Service Council Members

Jesus is Lord

TERMITE & CONSTRUCTION

Angelo Termite & Construction Company has been a business partner of the Apartment Association of Orange County since 1984, as well as a contributor of many articles published in the Apartment News magazine over the years.

We are the industry leader and authority in Orange County and are known for our unique, winning strategy in termite control and reconstruction for apartment owners, managers and real estate agents and brokers.

As a 40+ year firm located in South Orange County, Angelo Termite & Construction Company specializes in localized treatments, as opposed to the traditional fumigation, as well termite infestation and dry rot repair and reconstruction for multi-unit structures.

Licensed as a Structural Pest Control Operator, General Contractor & Roofing Contractor, there is no job that we cannot conquer.

Angelo Termite & Construction Company is also known as an innovator for education within the multi-family industry, including education related to SB 721. Our company has seven certifications from The California Department of Real Estate and CAMICB (Certified Manager of Community Associations) which provides us the opportunity to educate all within the multi-family industry.

“Wood Destroying Pests & Organisms” (termites, fungus dry rot, and moisture intrusion) is a serious concern and large liability exposure for apartment owners and managers.

It is important to know the condition of your properties. Being PROACTIVE when wood destroying pests and organisms are present is the key to reducing hazardous conditions for the occupants of rental units and liability exposure for the property owners and management. Common area exterior inspections, such as balcony, decks and high traffic areas can be key to identifying existing conditions that may be hazardous or create a liability issue.

Experience and award-winning results means that Angelo Termite & Construction Company gets the job done with speed of service and a spirit of excellence. Angelo is a trusted company with a vast ledger of satisfied customers since 1976.

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Arize is a smart apartment solutions provider offering smart automation technology to property managers and residents alike. The Arize platform upgrades multi-family properties with modern smart home amenities along with a convenient and connected way to manage the property. This all-inclusive system is a surefire way to attract new tenants, increase occupancy rates, and enhance property value.

Studies have shown that most property management groups experience three major challenges. First is property damage due to fires, water leaks, and burglary. Second is profit loss born from low vacancy rates and increased operating costs. Finally, dedicating time to property tours and maintenance take away from resources that could be allocated to revenue-generating activities. Arize alleviates these concerns by taking a proactive approach to managing, monitoring, and maintaining your property.

The Arize platform increases operating efficiencies and earning potential, all while delighting your current and future tenants. Real-time alert notifications and device status monitoring will provide clarity on the current status of each unit within your community, from virtually anywhere. The water leak and fire detection systems allow you to address utility issues before severe damage can occur, saving you time and money on maintenance expenses.

Finally, these smart features are sure to differentiate your property and increase property value, all while enabling you to charge a premium for your upgraded smart apartments.

Studies even show that 84% of residents are willing to pay more per month for smart home technology.

The Arize platform includes quality smart home devices, such as: • Keyless Entry Door Locks • Smoke Detectors • Water Leak Detectors • Door and Window Sensors • Motion Sensors • Thermostat and Lighting Controls With custom packages tailored to each portfolio size, Arize can add value to your property management business and your tenants. A dedicated team of specialists handles the quick and seamless installation process, walks your staff through the entire onboarding process and provides ongoing support so you can focus on your business.

Visit www.ArizeHub.com to schedule a free demo and claim your AAOC discount only available for a limited time.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions A.S. Wise, Inc. Kastle Systems

Accounting Services Ascent Multifamily, LLC HMWC, CPAs & Business Advisors

Accounting Software Ascent Multifamily, LLC Entrata HENRI Yardi Systems Inc.

M & M Contracting, Inc. Rose Paving LLC

Carpentry

Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com RentPath Zillow Group Rentals

Apartment/Student Housing ARIZE CallTek, Inc. Kairos Investment Management Company LaundryUp Red Capital Group Renter’s Legal Liability RokitNow Titanium Restoration Services Company Vesync

Appliances Sales, Service & Leasing

AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen The Cabinet Depot, Inc.

Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Cleaning Service

Awnings

Titanium Restoration Services Company

Can-Do Windows & Doors

Coin-Operated Laundry Equipment

Bath Restoration or Renovations

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction HandyCrew Services, Inc. South Coast Construction & Repair Symmons Titanium Restoration Services Company

Collections

Boiler Systems Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

ACE Commercial Laundry Equipment, Inc. Appliance Warehouse Consolidated Appliance Rentals

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. MTD Kitchen S M Painting Corp.

South Coast Construction & Repair The Door & Window Company

Asphalt Sales & Service

DryMaster

Antimicrobial Services

Cabinets/Refinishing

DryMaster HARBRO Emergency Services and Restoration

Attorneys

Anyone Home Entrata

Optim Real Estate Services Company PAS Purchasing Solutions

Asbestos

Acoustic Ceiling Removal Answering Service

Buying Group

Expressions Home Gallery L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

PSC Service Provider Directory — continued on page 60

May 2020

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PSC Service Provider Directory continued from page 59 Communications CallTek, Inc. Cox Communications ICF for SoCalGas Multifamily Energy Efficiency Rebates TouchPoint

Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Rose Paving LLC

Construction AAA Restoration AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction HandyCrew Services, Inc. Harvest Landscape Enterprises, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting Ascent Multifamily, LLC Flood Relief Specialists H & S Wealth Management/Centaurus Financial ICF for SoCalGas Multifamily Energy Efficiency Rebates Investment Capital Real Estate Optim Real Estate Services Company

Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing

Restoration Management Company Service First Restoration Inc.

Draperies/Blinds/Window Coverings

Flooring

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Interior Logic Group Property Services Urban Surfaces

Duct Cleaning

Mesa Artificial Turf/Garage Doors

Multi Team Services

General Contractor

Electrical

Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. HOMEE, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. S M Painting Corp.

HOMEE, Inc. KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Energy Management YoKartz LLC

Electric Vehicle Products & Services Yardi Systems Inc.

Environmental Consulting & Training American Environmental Specialists, Inc. Energx Controls Inc. Mesa Artificial Turf/Garage Doors

Fitness Equipment Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

Garage Doors

Graphics Direct Signs and Designs

Environmental Services

Handyman

Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC HARBRO Emergency Services and Restoration Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services

Buffalo Maintenance, Inc. HandyCrew Services, Inc. HOMEE, Inc. S M Painting Corp.

Heating & Air Conditioning

Content Restoration

ReassureRent

AMS Construction

Fencing & Gates

Coast Plumbing, Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Countertops

Buffalo Maintenance, Inc.

Buffalo Maintenance, Inc. The Cabinet Depot, Inc. California Bath Restoration MTD Kitchen

Insurance

Financial Planning

Deck Coatings, Magnesite Repairs, Waterproofing

Black Bird Fire Protection, Inc.

Alan Smith Pools AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking

Fire & Flood Restoration

Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance Insurent ISU — The Olson Duncan Agency NFP Property & Casualty ReassureRent

Drain Cleaning Ameri-Cal Repipe and Plumbing, Inc.

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Estate Planning Kimball, Tirey & St. John LLP Company

Evictions

HMWC, CPAs & Business Advisors

Fire Safety

BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. PRC Restoration

www.aaoc.com

May 2020

Rey Insurance Services, Inc. The Liberty Company Brokers, Inc.

Interior Design Straight Designs

Internet Services Apartment SEO apartments.com Cox Communications RentPath Zillow Group Rentals

Investments Morgan Skenderian Investment Real Estate Group Company

Janitorial Strategic Sanitation Services

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Symmons

Landscapes/Hardscapes BrightView Landscape Services, Inc. Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company WICR Waterproofing & Decking Yardi Systems Inc.

IPM Tech Pest & Termite Management Lloyd Pest Control Newport Exterminating Pacific Pest Control Inc Skyline Pest Control The Bee Man

Marketing

Ameri-Cal Repipe and Plumbing, Inc.

Direct Signs and Designs Geiger Promotional Products Company Jetty RentVision Zumper

Plumbing, Contractors & Supplies

Mold Remediation American Environmental Specialists, Inc. BioSweepOC DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. Service First Restoration Inc.

Moving & Mobile Storage Yardi Systems Inc.

Multi-Family Advisory Services CheckpointID Optim Real Estate Services Company

Lead Removal

Odor Removal

Pacific Environnemental & Abatement Solutions, Inc.

BioSweepOC Millan’s Restoration, Inc. Specialized Pipe Technologies Strategic Sanitation Services

Lending Institutions Alfa Investments & Loans Berkadia CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Opus Bank Red Capital Group Redwood Mortgage Sabal Capital Partners The Bank of Southern California

Outdoor Furniture & Refinishing Alan Smith Pools Patio Guys

Paint Sales & Service

Magnesite Repairs

Patio Covers

Buffalo Maintenance, Inc.

Can-Do Windows & Doors

Mailboxes

Pest Control

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Angelo Termite and Construction Bugs Away Exterminators Coasterra Pest Control Greentech Heat Solutions

Buffalo Maintenance, Inc. CallTek, Inc.

Pipe Restoration

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air HOMEE, Inc. ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Sustainable Solutions Int. Symmons Total Rooter & Plumbing

Pool/Spa Service & Repair Alan Smith Pools Clear Expectations, Inc.

Private Investigations Property Management

KD Electric Company

Maintenance, Repairs, Products

Community Pet Solutions

FPK Security, Inc.

Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. R&B Wholesale Distributors, Inc. S M Painting Corp.

West Coast Drywall & Paint

Lighting

Pet Waste

May 2020

AIM Properties Allen Properties API Property Management CallTek, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

PSC Service Provider Directory — continued on page 62

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PSC Service Provider Directory continued from page 61

Property Management Software ARIZE Anyone Home Appfolio, Inc. Ascent Multifamily, LLC HENRI Parking Boss Rentler ResMan RokitNow Vesync Yardi Systems Inc.

Rentler Yardi Systems Inc.

Conservice ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Resident Services

Vending Machines

Entrata FunFlicks Outdoor Movies

Yardi Systems Inc.

Security Services/Patrol Services

Argos Homes Systems McCarthy Roofing

Real Estate/Investments 1031 Crowdfunding, LLC Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Real Estate Broker CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company Optim Real Estate Services Company

Apartment News

Utilities & Sub Metering

Strategic Sanitation Services

AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction ProWest LLC Royal Roofing.com (RWS&P, Inc.)

Rain Gutters

62

Recycling

Roofing

Approved Real Estate Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing Renoir Staffing, LLC The Liberty Group

A-Rising Builders AAA Restoration AMS Construction Baldwin Construction

Trash Services

Resident Screening

Property Management Staffing & Training

Reconstruction

Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking

Strategic Sanitation Services Valet Living

Tree Service Harvest Landscape Enterprises, Inc.

Video Commercials NPM Staffing an InterSolutions Company

Video Surveillance Alpha Video Surveillance Assure by Remote Ally Bastion Security Kastle Systems

Water Heaters

ADT Multifamily ARIZE California Safety Agency CallTek, Inc. FPK Security, Inc. USGI — Upland Group Village Patrol, Inc. Vesync Yardi Systems Inc.

ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc.

Signage

Waterproofing

Direct Signs and Designs

AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp.

Smalley & Company WICR Waterproofing & Decking

Staffing Service Approved Real Estate

Surface Restoration AMS Construction

Sustainability/Green Energy NextLevel Optima

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Telecommunications Boingo Wireless, Inc. Cox Communications

Towing Dedicated Transportation Services TO’ and MO’ Towing

www.aaoc.com

May 2020

Water Removal ATI DryMaster Millan’s Restoration, Inc.

Website Development/Online Advertising Apartment SEO

Windows & Doors Bear Windows Inc. Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 78 for the location of our ad.

A-Rising Builders Emma Zaboth 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 emma@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 78 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 78 for the location of our ad.

May 2020

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 64

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PSC Contact Index — continued from page 63

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.

Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

See the Advertisers Index on Page 78 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 78 for the location of our ad.

Specializing in Multi-family, Affordable Housing & Home Owner Associations

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

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May 2020

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 78 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 78 for the location of our ad.

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com Ascent Multifamily, LLC 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net

Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Bear Windows Inc. George Torres 1055 W 7th Street Los Angeles, CA 90017 (888) 470-2645 info@bearwindows.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

PSC Contact Index — continued on page 66

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS      

Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance

     

Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains

Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes

Call 714-966-3000 today!

Smart choices last a lifetime.

May 2020

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65

PSC Contact Index —

BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com Brian Berg Insurance Services, Inc. 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com

continued from page 65

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net TR APTMagazine AD 2002PRINT.pdf

1

3/5/20

1:05 PM

Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 78 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 78 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

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May 2020

CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com

Cushman & Wakefield — The Bridge Multifamily Team Mark Bridge 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 372-4888 Mark.bridge@cushwake.com

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 78 for the location of our ad.

We are the leading screening and risk management provider for the multifamily industry.

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

See the Advertisers Index on Page 78 for the location of our ad.

PSC Contact Index — continued on page 68

9350 Narnia Drive Riverside, CA 92503

Business Banking, Apartment Loans/Commercial Loans.

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com

LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com

May 2020

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Apartment News

67

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DryMaster Rachel Arndt 26021 Pala Dr., #150 Mission Viejo, CA 92691 (949) 492-1100 Info@drymaster.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com

PSC Contact Index — continued from page 67

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 78 for the location of our ad.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

PSC Contact Index — continued on page 70

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

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$50.60

$45.00

$55.00

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

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Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

May 2020

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

LIC. #828563

949-472-7516

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

1

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

May 2020

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PSC Contact Index — continued from page 68 Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com FunFlicks Outdoor Movies Chad Hunter 11000 Brimhall, Suite 56 Bakersfield, CA 93312 (877) 263-0480 chad@funflicks.com Geiger Promotional Products Company Stephanie Haydon 17822 17th St, Suite 312 Tustin, CA 92780 (714) 913-2019 shaydon@geiger.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

We supply all financial needs.

Major appliances for apartments.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 78 for the location of our ad.

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

See the Advertisers Index on Page 78 for the location of our ad.

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

• • • • • • • •

• • • • • • • •

Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California!

Excellent Customer Service & Competitive Pricing!

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May 2020

See the Advertisers Index on Page 78 for the location of our ad.

Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 78 for the location of our ad.

HARBRO Emergency Services and Restoration Christina Winstead 2750 Signal Pkwy.

Signal Hill, CA 90755 (562) 528-8000 Christina.winstead@harbro.com Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 78 for the location of our ad.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

See the Advertisers Index on Page 78 for the location of our ad.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com

JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

HOMEE, Inc. Lisa Wagner 1413 .S Howard Ave, Suite 220 Tampa, FL 33606 (310) 780-2503 lisa@homee.com ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Diaz-Villavicencio 555 W. 5th Street, Suite 3100 Los Angeles, CA 90013 (213) 312-1716 multifamilyrebates@icf.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Building Products & manufacturer

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com Jetty Zakk Adoum 37 W 20th Street, #1101 New York, NY 10011 (240) 422-1965 zakk.adoum@jetty.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

Boutique style property management.

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

See the Advertisers Index on Page 78 for the location of our ad.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

May 2020

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 78 for the location of our ad.

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 78 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 78 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

See the Advertisers Index on Page 78 for the location of our ad.

PSC Contact Index — continued on page 72

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71

PSC Contact Index — continued from page 71 MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

See the Advertisers Index on Page 78 for the location of our ad.

Multi Team Services Laura Wallis 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (949) 518-2125 Laura.Wallis@SteadfastCo.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 78 for the location of our ad.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com

NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 78 for the location of our ad.

Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com See the Advertisers Index on Page 78 for the location of our ad.

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

See the Advertisers Index on Page 78 for the location of our ad.

Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Real estate title, escrow and title insurance services.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 78 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com

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May 2020

Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 78 for the location of our ad.

Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 78 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 78 for the location of our ad.

Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com

PSC Contact Index — continued on page 74

VA N G UA R D

COMMERCIAL REAL ESTATE ADVISORS

PROPERTY MANAGEMENT

OUR MISSION

Increase owner cashflow & remove the stress of management by streamlining maintenance & accounting Is your property performing to its full potential?

Contact SVN Vanguard for a property evaluation

24 hour response including fire & water damage Multiple crews Small & large jobs Fully licensed, bonded & insured Insurance company approved All employees covered by worker compensation

SVN Vanguard is proud to offer our own in-house

Maintenance & Construction services

714.446.0600 • www.svnvanguard.com

May 2020

www.aaoc.com

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PSC Contact Index — continued from page 72

Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com RentVision Meghan Kamran 1001 S 70th Street, Suite 201 Lincoln, NE 68510 (402) 617-8368 meghan.kamran@rentvision.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 78 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 78 for the location of our ad.

Sabal Capital Partners Joe Gomez 4 Park Place, Suite 2000 Irvine, CA 92614 (619) 508-9629 joe.gomez@sabal.com Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com

Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 78 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company Courtney Owen 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (903) 830-2126 courtney.owen@icf.com Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com Sullivan Property Management Mr. Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

Sustainable Solutions Int. 33251 S Garfield Ave. Los Angeles, CA 90040 (778) 999-2040 doug@sustainablesolutions.com

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SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bank of Southern California Pam Marble 625 The City Drive, Suite 140 Orange, CA 92868 (714) 352-7475 pmarble@banksocal.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 78 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com The Liberty Company Brokers, Inc. Gary A Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com YoKartz LLC Olga Biedak 25 Waldorf Irvine, CA 92612 (858) 354-6924 olga@yokartz.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

See the Advertisers Index on Page 78 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Coin-operated laundry equipment. See the Advertisers Index on Page 78 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Apartment Financing

• 2–4 units

• 5+ units

Water Heater/boiler service and installation.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com

May 2020

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com www.aaoc.com

Apartment News

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ADVERTISERS’ INDEX

Category

FENCING & GATES

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.................................18, 37

California Rooter & Plumbing................................27

FLOORING, REPAIRS, TILE

See page 78 for alphabetical listings

Buffalo Maintenance, Inc.................................18, 37 Carpet Crafts.................................................................69

ORCO Apartment Supply........................................33 Total Rooter & Plumbing.........................................66 PORCELAIN REFINISHING

AIR CONDITIONING & HEATING

CONCRETE MAINTENANCE & REPAIR

JM Air Conditioning & Heating............................44

AMS Construction......................................................70

HANDYMAN

APPLIANCES—REPAIRS, PARTS, RENTALS

Buffalo Maintenance, Inc.................................18, 37

Buffalo Maintenance, Inc.................................18, 37

Lin-Ed’s Appliance Service & Repair...................74

OC Concrete, LLC........................................................49

Handy Crew...................................................................65

ORCO Apartment Supply........................................33

C & C Paving Company, Inc....................................54

South Coast Construction & Repair....................42

R&B Wholesale Distributors, Inc. .......Back Cover

CONSTRUCTION

HEATING & AIR CONDITIONING

South Coast Real Estate & Property Mgmt......47

APPRAISALS/VALUATIONS

AMS Construction......................................................70

JM Air Conditioning & Heating............................44

RAIN GUTTERS

INSURANCE

Argos Home Systems................................................44

Farmers Insurance —

REAL ESTATE EDUCATION

Theresa Simes Agency.............................................65

Santiago Canyon College........................................57

Flood Relief Specialists.............................................39

REAL ESTATE INVESTMENTS

ReassureRent................................................................22

1031 Crowdfunding..................................................53

Lee Walker Appraisals...............................................24 ASPHALT SALES & SERVICE

AMS Construction......................................................70 C & C Paving Company, Inc....................................54

Buffalo Maintenance, Inc.................................18, 37 Handy Crew...................................................................65 COUNTERTOPS

Buffalo Maintenance, Inc.................................18, 37 The Door & Window Company............................25

ATTORNEYS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover BATHROOM RENOVATIONS

Buffalo Maintenance, Inc.................................18, 37 Handy Crew...................................................................65 South Coast Construction & Repair....................42 BATHTUB REFINISHING

Bath Crafters..................................................................44 BLINDS

Apex Window Decor.................................................68 BOILER SYSTEMS

DCM Services................................................................12

DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Buffalo Maintenance, Inc.................................18, 37 Rash Yambo Decking & Stairs...............................78

MTD Kitchen.................................................................77 South Coast Construction & Repair....................42 The Door & Window Company............................25

DECKING

PROPERTY MANAGEMENT

JLE Property Management Inc.............................21 ProActive Realty Investments Inc........................64 Roberts Management & Investments...............44

CBRE......................................................................Insert, 2 Pacific | Sotheby’s International Realty — Stanfield Real Estate Group.............................56 KW Commercial – Randy Combs........................17 Marcus & Millichap.....................................................43

All Proof Decks.............................................................34

LEAK DETECTION

Morgan Skenderian...................................................31

DOORS, WINDOWS

California Rooter & Plumbing................................27

ProActive Realty Investments Inc........................64

California Replacement Windows.........................7

LENDING

South Coast Real Estate & Property Mgmt......47

The Door & Window Company............................25

Bona Fide Mortgage..................................................75

SVN | Vanguard Commercial Real Estate

DRAINS

OpusBank...............................................................23, 51

Aarow Drain & Plumbing........................................78

MAIL BOXES

California Rooter & Plumbing................................27

ORCO Apartment Supply........................................33

DRAPERIES/BLINDS/WINDOW COVERINGS

R&B Wholesale Distributors, Inc. .......Back Cover

CABINETS/REFINISHING

Apex Window Decor.................................................68

Buffalo Maintenance, Inc.................................18, 37

R&B Wholesale Distributors, Inc. .......Back Cover

South Coast Construction & Repair....................42

KITCHEN RENOVATIONS

Bath Crafters..................................................................44

DRYWALL

Advisors — William Webster..........................73 Cushman & Wakefield — The Bridge Multifamily Team...........................14 W. R. Gorman................................................................26 ROOFING

MAINTENANCE, REPAIRS, PRODUCTS

AMS Construction......................................................70

Buffalo Maintenance, Inc.................................18, 37

Dale’s Roofing...............................................................72

Handy Crew...................................................................65

Guardian Roofs.............................................. Insert, 11

R&B Wholesale Distributors, Inc. .......Back Cover

Imperial Roof Management...................................67

MOLD REMEDIATION

McCarthy Roofing.......................................................55

CARPENTRY

AMS Construction......................................................70

Buffalo Maintenance, Inc.................................18, 37

Sondance Painting.....................................................68

CARPETS

EARTHQUAKE RETROFITTING

Carpet Crafts.................................................................69

Optimum Seismic.......................................................19

ORCO Apartment Supply........................................33

Point Design Build......................................................57

R&B Wholesale Distributors, Inc. .......Back Cover

ELECTRICAL

COIN-OPERATED LAUNDRY EQUIPMENT

AMS Construction......................................................70

ACE Commerical Laundry Equipment, Inc......54

Buffalo Maintenance, Inc.................................18, 37

Rash Yambo Decking & Stairs...............................78

National Service...........................................................30

ENVIRONMENTAL SERVICES

S M Painting Corp.......................................................74

WASH Multi Family Laundry Systems................15

American Environmental Specialists..................64

Sondance Painting.....................................................68

EVICTIONS

PEST CONTROL

AMS Construction......................................................70

Block & Associates......................Inside Back Cover

Block & Associates......................Inside Back Cover

Access Exterminator Service..................................13

California Replacement Windows.........................7

Duringer Law Group, PLC.......Inside Front Cover

Duringer Law Group, PLC.......Inside Front Cover

Angelo Termite & Construction............................41

The Door & Window Company............................25

COLLECTIONS

76

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American Environmental Specialists..................64 PAINT SALES & SERVICE

AMS Construction......................................................70

May 2020

Handy Crew...................................................................65

McCormack Roofing..................................................29 Royal Roofing................................................................63 UTILITY BILLING

Livable..............................................................................35 WATER HEATERS

California Rooter & Plumbing................................27 ORCO Apartment Supply........................................33 WINDOWS

Sherman Oaks, CA

Visit our showrooms and let our expert designers help create your next kitchen today!

1201 E Ball Rd Anaheim, CA 92805 714-766-4440

13213 Sherman Way North Hollywood, CA 91605 818-764-2254

May 2020

www.aaoc.com

Apartment News

77

ADVERTISERS’ INDEX

Alphabetical

See page 76 for category listings

1031 Crowdfunding.....................................................53

C & C Paving Company, Inc.......................................54

Morgan Skenderian......................................................31

Aarow Drain & Plumbing...........................................78

California Replacement Windows............................7

National Service..............................................................30

Access Exterminator Service.....................................13

California Rooter & Plumbing...................................27

OC Concrete, LLC...........................................................49

ACE Commerical Laundry Equipment, Inc.........54

Carpet Crafts....................................................................69

Optimum Seismic..........................................................19

All Proof Decks................................................................34

CBRE.........................................................................Insert, 2

OpusBank..................................................................23, 51

American Environmental Specialists.....................64

Cushman & Wakefield —

ORCO Apartment Supply...........................................33

AMS Construction.........................................................70

The Bridge Multifamily Team..............................14

Angelo Termite & Construction...............................41

Dale’s Roofing..................................................................72

Apex Window Decor....................................................68

DCM Services...................................................................12

Argos Home Systems...................................................44

Duringer Law Group, PLC..........Inside Front Cover

Bath Crafters.....................................................................44

Farmers Insurance — Theresa Simes Agency....65

Block & Associates.........................Inside Back Cover

Flood Relief Specialists................................................39

Bona Fide Mortgage.....................................................75

Guardian Roofs................................................. Insert, 11

Buffalo Maintenance, Inc....................................18, 37

Handy Crew......................................................................65 Imperial Roof Management......................................67

DRAINS UNBLOCKED !

JLE Property Management Inc................................21 JM Air Conditioning & Heating...............................44 KW Commercial – Randy Combs...........................17

Stanfield Real Estate Group................................56 Point Design Build.........................................................57 ProActive Realty Investments Inc...........................64 Rash Yambo Decking & Stairs..................................78 R&B Wholesale Distributors, Inc. ..........Back Cover ReassureRent...................................................................22 Roberts Management & Investments..................44 Royal Roofing...................................................................63 Santiago Canyon College...........................................57 S M Painting Corp..........................................................74 Sondance Painting........................................................68 South Coast Construction & Repair.......................42

Expert Plumbing Repairs

Lee Walker Appraisals..................................................24

RESULTS OR NO CHARGE FREE ESTIMATES

Lin-Ed’s Appliance Service & Repair......................74 Livable.................................................................................35

Advisors — William Webster.............................73

$75.00

Marcus & Millichap........................................................43

The Door & Window Company...............................25

McCarthy Roofing..........................................................55

Total Rooter & Plumbing............................................66

McCormack Roofing.....................................................29

W. R. Gorman...................................................................26

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