May 2019 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LIX

• May 2019

High Stakes in Sacramento See Page 44

In this issue AAOC’s 48th Annual Trade Show has Things Down to a Science.......... 20 Playing the Rate Game....................................................................... 38 Assembly Republicans Announce “Housing For All” Bill Package........ 40 AAOC Shores Up Lawmaker Support at CalRHA Legislative Days........ 44

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LIX

•

May 2019

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — AAOC Celebrates Successful Trade Show, Welcomes New Executive Director

32 It’s Membership May! 34 Multifamily Mingle 36 Social Media 101 Seminar

Features

6 Executive Director’s Message — It’s Good to be Home 8 Sacramento Report — Runaway Trains and the People Who Stop Them

20 AAOC’s 48th Annual Trade Show has Things Down to a Science By Sandy Gimpelson

10 Orange County Legislative Watch — Anaheim and Fullerton to Examine Rent Regulation Policies, in Wake of Mobile Home Rent Increase

38 Playing the Rate Game By Timothy Gorman

12 Legal Corner

40 Assembly Republicans Announce “Housing For All” Bill Package

18 Dear Maintenance Men

44 AAOC Shores Up Lawmaker Support at CalRHA Legislative Days By Bill Christiansen and David Cordero

48 The Benefits of AAOC Membership 49 Welcome New Members 50 PSC Corner — Newmeyer & Dillion/Black Bird Fire Protection 51 Product & Service Council’s Service Provider Directory 55 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — I’ll gladly pay you tomorrow…or the day after that…

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2019 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

May 2019

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Apartment News

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May 2019

Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President John Tomlinson First Vice President Alan Dauger n Second Vice President Rick Roshan n Vice President Legislative Council Nicholas Dunlap n Treasurer James Wohrman n Secretary Frank Alvarez n Sergeant at Arms Stephen C. Duringer, Esq. n Immediate Past President Nicholas Dunlap n n

Directors n n n

Julia Araiza Vicki Binford Randy Combs

n n

Laurel Dial Nick Lieberman

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n

n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

MAY 1 - Certified Rental Housing Provider – Week 4 Wednesday, 8:30 am–12:30 pm, AAOC Offices 8 - Certified Rental Housing Provider – Week 5 Wednesday, 8:30 am–12:30 pm, AAOC Offices 9 - PSC Workshop: Social Media Thursday, 9:00–11:00 am, AAOC Offices 14 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 15 - Certified Rental Housing Provider – Week 6 Wednesday, 8:30 am–12:30 pm, AAOC Offices 16 - RENTLER Workshop: Keeping up with Renters Thursday, 8:30 am–12:30 pm, AAOC Online Webinar 21 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge 22 - Certified Rental Housing Provider – Week 7 Wednesday, 8:30 am–12:30 pm, AAOC Offices 22 - Special Event: Be Aware of Your Surroundings Wednesday, 12:45–1:30 pm, AAOC Offices 23 - AAOC’s Multifamily Mingle Thursday, 5:00–7:30 pm, AQUA Lounge Fashion Island Hotel, See Page 34 27 - Memorial Day Monday, Office Closed 29 - Certified Rental Housing Provider – Week 8 Wednesday, 8:30 am–12:30 pm, AAOC Offices

JUNE 5 - Certified Rental Housing Provider- Week 9 Wednesday, 8:30 am–12:30 pm, AAOC Offices 11 - General Membership Meeting-SPECIAL DATE Tuesday, 7:00–9:00 pm, Great Wolf Lodge 12 - Certified Rental Housing Provider- Week 10 Wednesday, 8:30 am–12:30 pm, AAOC Offices 13 - INSPIRE Property Management Luncheon Thursday, 11:30 am–1:30 pm, Great Wolf Lodge 18 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 19 - Certified Rental Housing Provider- Week 11 Wednesday, 8:30 am–12:30 pm, AAOC Offices

JULY 4 - 4th of July Holiday Thursday, Office Closed 9 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 11 - Reverse Trade Show Thursday, 8:00 am–12:00 pm, Embassy Suites 16 - PSC Workshop: Hiring Employees Tuesday, 9:00–11:00 am, AAAOC Offices 17 - Apartment Maintenance & Repair Series- Week 1 Wednesday, 9:00 am–1:00 pm, Buffalo Maintenance Office 24 - Apartment Maintenance & Repair Series- Week 2 Wednesday, 9:00 am–1:00 pm, Buffalo Maintenance Office 31 - Apartment Maintenance & Repair Series- Week 3 Wednesday, 9:00 am–1:00 pm, Buffalo Maintenance Office

May 2019

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Apartment News

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PRESIDENT’S MESSAGE B y J ohn T omlinson

AAOC Celebrates Successful Trade Show, Welcomes New Executive Director

O

n March 28, 2019, the Apartment Association of Orange County’s 48th Annual Trade Show & Conference went down as one of the most successful and well attended shows in recent memory.

Nearly 120 booths and exhibits educated and provided our more than 1,000 members in attendance with the latest, most innovative products and services available on the market. Our esteemed lineup of speakers and pre-

senters were also extremely popular, making standing room only the order of the day. Thank you to our AAOC staff, our trade show volunteers, sponsors, exhibitors and speakers, and our attendees, for making this marquee event a day to truly remember.

I would like to offer my sincere thanks to former AAOC President Craig Kirkpatrick for his magnificent job as Interim Executive Director of the association. In my opinion and experience, Mr. Kirkpatrick was well suited, as a graduate of West Point, to lead our organization during this critical transition period, not only as a leader but also as an owner and operator of rental properties in Orange County. Our association is extremely fortunate to have a man of this caliber on our side, and we look forward to his resumption of duties as a member of your Board of Directors. Thank you again, Craig, for your keen sense of professionalism and dedicated leadership.

(949) 552-7831 4

Apartment News

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May 2019

As I thank President Kirkpatrick for his service and dedication, I would like to take a moment to introduce our new Executive Director, David Cordero. Mr. Cordero has over twenty years of experience as a public affairs, government, and communications professional. He has worked for private sector communications firms, public agencies, as well as county and regional trade associations.

He previously served as Government Affairs Manager for the Municipal Water District of Orange County and before that as Director of Public Affairs for the Building Industry Association of Southern California. More importantly, David has prior experience and familiarity with our association and its history, as he worked as AAOC’s Director of Public Affairs from 1998 to 2000. Good luck, Mr. Cordero. I have full confidence in your ability to lead this association and our dedicated staff and core of volunteers.

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Apartment News

5

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

It’s Good to be Home

M

any of us are probably familiar with Washington Irving’s short story, Rip van Winkle. It’s about a fictional, Dutch-American villager in colonial America, who falls asleep for 20 years, misses the Revolutionary Way, and then awakens to discover that his village has completely changed while he slumbered in the mountains above.

I’ll admit that I’m feeling a little like Rip van Winkle. I’ve come home to my AAOC village, after nearly 20 years away, to find that my office has moved to a new city, my staff is comprised of a completely different group of people, my board of directors represents a broader cross-section of our industry, and my once struggling association is now strong, thriving, and fully equipped to meet any challenge or opportunity that presents itself. While Rip van Winkle was dismayed by the changes that he came home to, in his village, I couldn’t be more excited and energized

by the changes that I’ve come home to, at AAOC. It’s good to be home.

I want to thank the board of directors for the trust and confidence it has placed in me to lead the association that gave me my professional start, when I was hired as its Director of Public Affairs in 1998. The multi-family housing industry has evolved considerably over the past 20 years, as have the issues, challenges and threats facing rentalproperty owners and managers today. I look forward to resuming my work, on our members’ behalf, and ensuring that the services, programs and representation that AAOC provides will equip and position them for success.

Things have been extremely busy since my return, but I’ve enjoyed jumping right back into the thick of things.

It was a pleasure meeting many of our exhibitors, sponsors, and attendees at AAOC’s 48th Annual Trade Show & Conference. The show was a smashing success, with 118 exhibitors, four infor-

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Apartment News

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May 2019

mative and well-attended workshops, and our first-ever maintenance demonstration zone providing our attendees with valuable tips, tools, information and other resources. It was also good getting back to my housing policy roots and participating in the California Rental Housing Association’s (CalRHA) annual Legislative Days in Sacramento with the AAOC delegation. President John Tomlinson, and Vice Presidents Alan Dauger, Rick Roshan and Nicholas Dunlap provided strong leadership and excellent representation in our meetings with state legislators and their staff, where we discussed our concerns with the anti-business, anti-property rights legislation that is threatening rental-housing providers this year.

Special thanks to AAOC lobbyist Ron Kingston and his team, for working so diligently to prepare us for our meetings and for continuing to defend the interests of AAOC and its members.

You can read more about the trade show and our recent legislative activities in this issue of Apartment News.

I’ve also enjoyed getting to meet the rental-housing professionals who are presently enrolled in our spring Certified Rental Housing Provider (CRHP) education course. The 11-week course, which began in early April, explores many facets of effective residential management and the operation of multi-family properties. I appreciate our class members’ commitment to Director’s Message — continued on page 9

May 2019

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Apartment News

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SACRAMENTO REPORT B y R on K ingston

Runaway Trains and the People Who Stop Them “A compelling narrative fosters an illusion of inevitability.”

— Daniel Kahneman

A

mere 6-months ago, November 2018, Californians all across the state soundly rejected Proposition 10. Proposition 10 would have functionally repealed the CostaHawkins Rental Housing Act and expanded local government’s authority to enact pricing restrictions on all rental housing-single-family homes and

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new construction. In addition, it would have authorized local governments to establish vacancy control. With a near 20 percent margin of victory, many assumed this particular proposed solution to addressing the housing shortage was no longer a viable alternative to be considered by the Legislature. Well, someone forgot to tell the losers and state legislators because statewide, universal rent control is becoming the white hat offering by tenant advocates across the state. And, unless you think it will have no traction, remember what just happened to the death penalty.

Two years ago, Californians voted to keep it and streamline the process, but months ago the Governor issued a moratorium because he opined the state constitution allows him to do so, due to his personal opinion about the death penalty.

Make no mistake, if there is no one to stand up and speak out about an issue, in our case, rent control, it will be passed. The argument that Californians just voted against Proposition 10 is not compelling to the power brokers. It should be, but it’s not. Legislators are acting like runaway trains, and the only way to stop rent control from eliminating the already depleted housing stock in California, is to change the narrative.

The narrative in the California State Legislature is that rent control is a reasonable and comprehensive response to the housing shortage. Like gaining weight, Legislators know that the crisis did not happen overnight. It was a slow

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May 2019

and comprehensive process that started with lack of housing production and inevitably got worse, as the state applied band-aid solutions to the evolving problem. And now, in the digital age where everything comes fast, Californians like the narrative that “rent control” or “rent gouging” can reset the clock back to zero. This is why our Legislative Day was so important for all Californians, not just our association.

We know that rent control exacerbates existing housing problems and only pushes out the quality tenants that we have come to cherish over the years.

Last month, our members met with state legislators and their staff, in the Capitol, to focus on three main points: 1. Our members are the backbone of small businesses and new restrictions significantly harm mom-and-pop shops, compared to rental corporations.

2. Results-oriented solutions to the housing shortage are possible. We presented several solutions and we are committed to solving the complex problem.

3. A one-size fits all approach to housing makes no sense in such a geographically diverse state.

Every meeting provided an opportunity to inform policymakers and learn what challenges weighed heaviest in their offices. Every day our legislators are hearing from low-income constituents who are struggling to pay rent.

Unfortunately, those constituents who are calling have been manipulated into believing that capping rent will solve their problems. We know that is not the case and, in many ways, it could actually decrease their quality of life, in the long-term.

Having our members share their stories helped staff, in the Capitol, realize that this is not a tenant versus housing manager issue, but one where both sides are fighting for the same goal: a

good community. If we do not continue to offer solutions and show that we care about our community, legislators will only hear one side of the housing crises. Are you prepared to lay down your sword this year or continue to be part of the solution?

Remember, we must always be mindful of the old adage: silence equals concession.

Director’s Message — continued from 6

sional education and training in the areas of plumbing, maintenance, decking and electrical. To register for the series or to receive more information, visit www.aaoc.com or call (714) 245-9500.

As executive director, I am committed to seeing AAOC continue to provide its members with a range of educational and professional development opportunities, as well as with opportunities to engage and contribute to the growth of the association, their

excellence and the time each of them is putting into educating themselves and taking their careers to the next level.

Another educational opportunity on the horizon is AAOC’s Apartment Maintenance & Repair Series, co-sponsored and instructed by Buffalo Maintenance and KD Electric Company.

Participants in this four-week course will receive a total of 16 hours of profes-

Copyright© 2019 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

Copyright© 2019 CalStrategic

May 2019

fellow members, and the greater rentalhousing industry. Whether you are new to association or a longtime member, AAOC has something for you.

Again, it’s good to be home and to be back working for you. Please do not hesitate to contact me if you ever have questions or suggestions, or you wish to discuss other association matters. I can be reached at (714) 245-9500 or cordero@aaoc.com.

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Apartment News

9

ORANGE COUNTY LEGISLATIVE WATCH

Anaheim and Fullerton to Examine Rent Regulation Policies, in Wake of Mobile Home Rent Increase

O

n March 19, Apartment Association of Orange County (AAOC) Board Member Nick Dunlap and I attended the Anaheim City Council meeting, to comment on a city staff report agenda item regarding rental pricing and rent regulations in Anaheim. During public comment, Dunlap firmly and unequivocally stated AAOC’s opposition to rent control and its support for discussions of alternative solutions to address housing affordability issues.

As the meeting was drawing to a close, Council Member Jose Moreno unexpectedly requested that “rent spike relief ” and “just cause” eviction items be added to a future city council agenda, in reaction to a just announced rent increase at a mobile home park on the Anaheim and Fullerton border. Days earlier, the new owner of the Rancho La Paz Mobile Home Park had sent rent increase notices to residents, many of whom are senior citizens, living on fixed

10

Apartment News

incomes. As residents of both cities would be affected by the rent increase, the Fullerton City Council also discussed the issue on the same evening.

Following the city council meetings, AAOC immediately initiated dialogues with both Anaheim and Fullerton city councilmembers and staff, addressing the specific mobile home park rent increase and also sharing information that put this isolated incident in perspective, when looking at how the greater, rental-housing industry typically handles rent increases.

Subsequently, Anaheim City Council Member Trevor O’Neil facilitated a meeting with the owner of the Rancho La Paz Mobile Home Park, along with Mayor Harry Sidhu and Councilmember Stephen Faessel, to discuss the impact of the rent increase on residents and its potential, far-reaching ramifications.

The meeting proved to be effective, as the owner ultimately chose to rescind the immediate rent increase and meet with park residents to work out affordable housing options. The owner also wrote a letter to the Fullerton City Council, promising that no long-term residents at the mobile home park would be displaced due to an inability to pay the rent.

The educational and outreach efforts of AAOC and its fellow housing-industry associations paid off, as both the Anaheim and Fullerton city councils, at their respective meetings on April 2, engaged in follow up discussions that focused exclusively on rent issues for

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May 2019

B y B ill C hristiansen , V ice P resident of G overnment A ffairs

mobile home parks, and not the larger rental-housing industry.

As of the writing of this article, the Fullerton City Council has directed city staff to research the legality of rent control ordinances for mobile home parks and to also identify what other cities are doing, before the item is brought back at the first council meeting in July.

The Anaheim City Council will have an item on its April 16 meeting agenda, to consider a possible ordinance that would impose a six-month freeze on mobile home park rent increases. At this time, both items would be specific to mobile home parks, not multi-family rental properties, and no discussion of rent control for apartments is anticipated. Finally, AAOC will be participating in meetings of the newly formed Anaheim Rent Affordability Ad Hoc Committee, to serve as a resource to the city and to help inform the committee’s discussions.

If you own or manage rental property in Anaheim or Fullerton, and you’d like to be kept apprised of this issue or become involved, contact AAOC Vice President of Government Affairs Bill Christiansen at (714) 245-9500 or billc@aaoc.com.

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11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I’m accepting applications from prospective residents for an upcoming vacancy. I’m kind of surprised at the response I’m getting from my advertisement. Lots of calls and lots of interest. A fellow in a wheel chair applied and asked if I allowed co-signers.

He says that, because of his injury, he can’t work full time, and that his parents help him out with the rent. I have always had a strict no co-signer policy — just seems like too much hassle — so I told him that I was sorry, that I did not accept co-signers, and wished him good luck. Now, I think that maybe I should have handled the situation differently. Should I have?

Yes. Even though you have a policy of not accepting co-signers, there are exceptions for persons with a verifiable disability. Federal and state law provide that a no co-signer policy may be a violation of the Fair Housing Act, as applied to a person with mobility or other verifiable disability. You would be required to “reasonably accommodate” the disabled person by making an excep-

tion to your no co-signer policy, as the courts would likely find that the benefit to the resident greatly outweighs the burden to you of allowing a co-signer.

Rent is almost due and I just received a phone call from one of my residents. He asked if he can pay half on the first and the balance on the fifteenth. He’s been a great tenant for several years and never a problem. I’d like to help him out, but don’t want to waive any of my rights or complicate things in the future. I think he’ll do as he says. I trust him and have never had a reason not to. How should I handle this?

As a general rule, you don’t want to accept partial payments from your residents. You can, of course, make exceptions. His long-term tenancy, the trust established, and the fact that he gave you a heads up before the rent came due, all favor working with the tenant.

Provided the unit is well maintained, and if you have an adequate security

deposit, the risk is relatively minimal.

When the resident pays his partial rent on the first, apply it first to any late charge you intend to pass on, and the remaining amount to the rent. If you provide receipts for payment, note the remaining balance as rent due. Don’t prorate the rent for any particular period; rather the payment is applied to the entire monthly rental installment, leaving a balance due for the entire month as well. If the balance is not paid when promised, serve a three-day notice for the remaining sum. A single allowance for split payment will generally not waive your right to insist on payment in full, in the future.

Help! It seems like everyone wants a pet or two, and they’ll say anything to get one! I had a prospective tenant with two cats apply. When told of our no pet policy she said she’d leave them with her mom and then signed our lease, prohibiting pets. She

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never mentioned any ‘disability’ and she certainly showed no signs of any disability.

She moved in, apparently hiding the cats, until we discovered them during an emergency plumbing repair. When confronted, she asked if there was any way she could keep her ‘pets.’ She said she could even get a ‘sappy’ note written for her, that the ‘Fair Housing Act’ required me to allow the cats because she is ‘disabled’ and entitled to a ‘reasonable accommodation.’ My manager said he’d consider whatever she wished to provide. Five days passed; no note. My manager followed up and she said she forgot. Seven days later; still nothing. If she truly is disabled and needs help, then sure, I’d certainly consider her request. Jeesh, both my wife and I are in our 70s and would probably be considered disabled nowadays! We have several tenants, who are disabled, and we have allowed pets and such. We then served a three day notice to perform or quit, to remove the pets, and she vacated. Did I handle it properly? What is this Fair Housing Act anyway? And what exactly qualifies as a ‘disability’?

The Fair Housing Act defines a person with a disability to include (i) individuals with a physical or mental impairment that substantially limits one or more major life activities; (ii) individuals who are regarded as having such an impairment; and (iii) individuals with a record of such an impairment. The term “physical or mental impairment” includes, but is not limited to such diseases and conditions as orthopedic, visual, speech and hearing impairments, cerebral palsy, autism, epilepsy, muscular dystrophy, multiple sclerosis, cancer, heart disease, diabetes, Human Immunodeficiency Virus infection, mental retardation, emotional illness, drug addiction (other than addiction caused by current, illegal use of a controlled substance), and alcoholism.

The term “substantially limits” suggests that the limitation is “significant” or “to a large degree.” The term “major life activity” means those activities that are of central importance to daily life, such

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Legal Q&A — continued from 13 as seeing, hearing, walking, breathing, performing manual tasks, caring for one’s self, learning, and speaking.

A “reasonable accommodation” is a change, exception, or adjustment to a rule, policy, practice, or service that may be necessary for a person with a disability to have an equal opportunity to use and enjoy a dwelling, including public and common use spaces. Since rules, policies, practices, and services may have a different effect on persons with disabilities than on other persons, treating persons with disabilities exactly the same as others will sometimes deny them an equal opportunity to use and enjoy a dwelling. The Act makes it unlawful to refuse to make reasonable accommodations to rules, policies, practices, or services when such accommodations may be necessary to afford persons with disabilities an equal opportunity to use and enjoy a dwelling.

To show that a requested accommo-

dation may be necessary, there must be an identifiable relationship, or nexus, between the requested accommodation and the individual’s disability.

A housing provider can deny a request for a reasonable accommodation if the request was not made by or on behalf of a person with a disability or if there is no disability-related need for the accommodation. In addition, a request for a reasonable accommodation may be denied if providing the accommodation is not reasonable — i.e., if it would impose an undue financial and administrative burden on the housing provider or it would fundamentally alter the nature of the provider’s operations. The determination of undue financial and administrative burden must be made on a case-by-case basis involving various factors, such as the cost of the requested accommodation, the financial resources of the provider, the benefits that the accommodation would provide to the requester, and the availability of alternative accommodations that would

effectively meet the requester’s disability-related needs.

In the case that you are involved with, your tenant completed a rental application for the rental. In the application she indicated that she had two ‘cats’ as pets. She made no mention whatsoever of any purported ‘disability’ or ‘handicap’ and any such purported disability or handicap was not apparent.

When you advised her of the community’s restrictions on pets, she agreed to leave the cats with her mother and affirmed that she would not bring them onto the premises. There was no discussion or request regarding any purported disability or any request for accommodation based upon such purported disability.

Your tenant then executed a written rental agreement detailing the terms and conditions of her tenancy. The lease expressly prohibited the bringing or maintaining of a pet on the Premises Legal Q&A — continued on page 16

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Legal Q&A — continued from 14 without the Lessor’s prior knowledge and express written consent.

Contrary to the express terms of the lease, your tenant brought the two cats onto the Premises without asking for, nor receiving the required written consent.

She concealed the cats’ presence on the Premises, never admitting her breach, and never requesting permission.

The breach of her lease was discovered by you during an emergency plumbing repair. When confronted with the discovery of her violation, the offending tenant asked if there was any way that “she could keep her pets.” She then stated that she would get someone to “write a sappy note” for her. Your resident manager responded that he would consider whatever information she wished to provide. Five days later, hearing nothing from the tenant, your manager followed up with her asking for the “note.” The tenant said, “she forgot to ask for the note” and provided

nothing further. Seven days later, hearing nothing further from tenant, your manager again followed up with the tenant, without result.

Although no formal request for a reasonable accommodation was ever requested by your tenant, you properly considered her actions as an implied request for a reasonable accommodation, and you correctly engaged in a review and evaluation of the facts as they were presented to you.

To that end, you considered the evidence before you: i) the intentional and knowing breach of the written lease by your tenant; ii) the concealment of the cats in an effort not to be discovered; iii) the lack of diligence by your tenant in producing any credible supporting evidence of her alleged disability; iv) the lack of credible evidence verifying that your tenant was a person with a verifiable disability and such verifiable disability substantially impaired one or more major life activity; v) the lack of any evidence establishing a nexus between any purported disability and the necessity for “two cats” as opposed to an alternative accommodation.

Further, you considered your tenant’s statements relative to getting a ‘sappy note’ in evaluating the credibility and genuine need for a disability related accommodation.

Your actions show that you recognize the very real need for a disabled person to enjoy the full use of his or her rental premises. The truly disabled individual is deserving of protections and it appears that you recognize and

willingly provide such accommodations when needed. Sadly, there are people in this world who abuse and game the system for their personal benefit in their deceitful attempt to exact an advantage and ‘get their way’ by posing as something they are not.

Based upon the facts you provided and following the above factual analysis, it would be reasonable for you to conclude that your tenant’s actions were undertaken to ‘game the system’ in an attempt to keep her cats in direct violation of the written rental agreement which she willingly agreed to and signed.

It appears that you properly engaged in the requisite dialog with Complainant, followed up repeatedly for promised information which was not provided and evaluated the information that you had available to you.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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17

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

One of my maintenance chores is caulking and sealing shower/tub fixture flanges and shower walls. My problem is getting the caulking to dry before a resident uses the shower. Any Suggestions? David

Dear David:

A lot of people will say: “Just tell the resident not to use the shower ‘til the caulking is dry.” Well it doesn’t work and by the time you are driving away from the building, your resident is already taking a shower and your fresh caulking is washing down the drain.

Your caulk should cure at least 24 hours before use. Water-based latex caulking is easy to use, but very susceptible to water until it is cured. Try using a silicone- or polyurethane-based caulking for doing tubs, showers, toilets, sinks or other wet locations. It tends to set quickly and will repel water during its cure time.

Another solution that we have found works well with very busy showers, is to remove all the fixtures, including the showerhead & arm, valve handles and tub spout, before caulking. It’s a bit extreme, but effective. We then plug the showerhead and tub spout with a capped pipe, then caulk the tub/shower.

We come back 24 hours later and reinstall all the fixtures.

One more thought; if you have sliding shower doors for your tub, check the bottom track. If it is loose, do not caulk until the track is removed, cleaned and

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dried. Reinstall the track with new adhesive caulk to hold it down and caulk the edges to keep the water out.

Dear Maintenance Men:

I own a small apartment building with an average amount of landscaping around the property. I have a garden service that comes each week. They cut and edge and do what their supposed to do, I think, although they don’t spend a lot of time at the property.

What should I expect from my landscapers or garden service? John

Dear John:

We have a list of minimum items that must be completed at a property. If these items are skipped or ignored, we feel the property will suffer. On a weekly basis, we expect the garden service to provide the following: 1. Cut the grass.

2. Edge the grass.

3. Pull out weeds between the sidewalk cracks, walk around the building, including the alley.

4. Turn over the dirt in all the flowerbeds each week.

5. Pick up any trash around the property.

6. Broom, blow or hose down the walkways.

7. Turn on the sprinkler lines and check for clogged heads, broken lines, etc.

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May 2019

8. Check that the timer is set properly.

9. Cut, trim and thin any shrubs or bushes.

10. Maintain communication with the owner about problems or improvements The above list takes time; a halfhour, minimum, at a small property. If your landscape gardener completed the list on a weekly basis, you could very well have the best-looking property on the block! That means higher rents… and if you add colorful flowers…even higher rents!

Finding a landscape gardener to do the above list, consistently, is not easy.

Ask your local apartment association for recommendations, or look around your neighborhood or city for a property with outstanding landscaping and ask who the gardener is. Ask the gardener for a quote, according to your “list.” Keep in mind that a landscape company or gardener who provides the above services will charge more than a “blow and go” gardener. However, your property will reflect their above-average service.

Dear Maintenance Men,

I am planning major remodel work to my fourplex and need some advice.

My contractor has told me not to worry and he will have everything under control. I know that city inspections can cause serious delays if we are not ready for them or do something wrong. I am not an expert or experienced in construction. What

should I watch for, as far as the actual inspections are concerned? Bob

Dear Bob:

It is not often that we are able to share our experience on the actual general contracting and building side of our business. Thank you for your question.

Here is the list of top reasons why professionals do not pass inspections, taken from a 2015 Journal of Light Construction (JLC) survey.

If you need maintenance work or consultation for your building or project, please feel free to contact us.

We are available throughout Southern California. For an appointment, please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years. He is also a lecturer and educational instructor, Co-Chair of the Education Committee of the Apartment Association of Orange County, and Chair of the association’s Product and Service Counsel. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com. For more information, visit www.BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker. He is a Past President of the Apartment Association of Orange County and now serves on the board of directors as a Director Emeritus. He is also a past Chair of the association’s Education Committee. Jerry has been involved with apartments, as a professional, since 1988.

• Foundation: Improper reinforcement or support of rebar.

• Wall Framing: Missing fire-blocks, hold-down straps, etc.

• Floor Framing: Missing anchor bolts, sheeting nails, missing joist.

• Trusses: Bracing not installed, improperly connected to wall plate.

• Roofing: Over-driving of nails in shingles, missing nails, incorrect felt.

• Window and Door: Improper flashing, inadequate fire rating, improper weather stripping.

• Handrail: Improper height or spacing.

• Plumbing: Missing nail plates, improper pipe support.

• Electrical: Missing grounds, GFCI protection, labeling of circuits.

• Decks: Deck not built according to the plans, improper handrail installation.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com

May 2019

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Apartment News

19

AAOC’s 48th Annual Trade Show has Things Down to a Science

T

est tubes, beakers, lab coats, Tesla globes, dry ice, giant periodic tables, and even a robot, were among the colorful and authentic props and decorations that adorned exhibitor booths at the Apartment Association of Orange County’s 48th Annual Trade Show & Conference, held on March 28, at the OC Fair & Event Center in Costa Mesa.

This year’s show, “The Science of Rental Housing,” featured 118 exhibitors, representing an array of industries, including maintenance, roofing, plumbing, appliances, banking, insurance, staffing agencies and more.

The morning kicked off, with a lively keynote session featuring internationally known speaker, author and consultant,

BY SANDY GIMPELSON, AAOC EVENTS & MAGAZINE COORDINATOR

Toni Blake, who is recognized for her innovative concepts in customer service, sales, marketing and social media.

Blake touched on the value of good customer service skills and the importance of appreciating and thanking your residents, especially with a nice handwritten note. She also stressed the need to respond to phone calls/inquiries

STANDING ROOM ONLY: Stephen C. Duringer’s 2019 Legal Update packed the seminar room and provided attendees with valuable knowledge about legal and political issues and trends, and practical best management practices.

PROUD WINNER: Carol Booth, Booth Properties, Orange, displays her “stash” of $500 that she won during the afternoon bingo drawing. David Cordero, AAOC Executive Director, gets in on the excitement.

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May 2019

The Renoir Staffing team had their “staffing laboratory” on display!

TASTY OPTIONS: Attendees had the unique opportunity to partake in a variety of luncheon fare, courtesy of gourmet food trucks. Falafels and burgers were some of the delicious options offered.

in a timely manner. Blake pointed out it takes 27 hours, on average, to respond to a call! Blake also covered the importance of social media, noting that this is how many prospective residents get to know your property. She also discussed that “voice memo” is an effective means of communicating to residents, in your

Stefanie Koslosky of The Liberty Group was “geeking out” over her new staffing solutions experiment!

own voice.

The second seminar was the always popular “Legal Update” with over 500 people in attendance! AAOC board member Stephen Duringer (The Duringer Law Group, PLC) addressed a wide range of pertinent legal and legislative issues facing the industry,

including the latest updates on threeday notices; third party payments; rent control; disability issues, and many other topics. He stressed the importance of owners and managers securing the best residents possible through Trade Show Recap — continued on page 22

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May 2019

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21

Trade Show Recap — continued from 21 comprehensive screening, verifying strong credit and tenant history, and sufficient income. He also emphasized the need to actively manage your property, with consistent annual inspections and always responding to tenant issues in a timely manner.

The conclusion of this late-morning session drew hungry attendees to the sunny outdoors, where they could enjoy a variety of tasty lunches from the gourmet food trucks located just outside the exhibit hall. From falafels to burgers, and everything in between, no one went away hungry!

PANEL DISCUSSION: A distinguished group of industry leaders, participated in the “Rental Housing Economic Forum” seminar, covering topics such as the current real estate market, media resources, and other pertinent economic topics. From left: Paul Julian, Advanced Real Estate Services; Tim Gorman, WR Gorman and Associates; Nicolas Dunlap, Avanath Capital; Ralph Mc Laughlin, Core Logic, and Nick Lieberman, Bona Fide Mortgage.

Trade Show Recap — continued on page 24

We found ourselves a Mad Scientist at the Farmers Insurance booth.

Denise Arredondo (center) and her JLE Property Management team were all smiles, as Gold Sponsors at the show!

AFTERNOON EDUCATION: Rondi Walsh, partner, Newmeyer & Dillion, was one of the presenters of the “Preventing Litigation Through Insurance and Employment Practices” seminar, which detailed pitfalls when obtaining insurance and best practices for avoiding litigation. Jason Morris, also with Newmeyer & Dillion, co-presented these timely topics.

DEMO ZONE: A new feature at the 2019 trade show was the maintenance demonstration zone, where attendees received tips about an array of topics, including waterproofing, painting, drywall, and HVAC. Pictured above is Frankie Alvarez, Buffalo Maintenance, imparting his knowledge to interested attendees.

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May 2019

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May 2019

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23

KEYNOTE SPEAKER: Toni Blake, internationally known speaker, author and consultant, kicked off the day’s seminar series with “Unlocking the Secrets of Neuromarketing.”

Trade Show Recap — continued from 22 The afternoon seminar sessions kicked off with “Preventing Litigation Through Insurance and Employment Practices,” featuring first-time trade show presenters Rondi Walsh and Jason Morris from Newmeyer & Dillion,

Attorneys at Law. Walsh, a partner in the firm, specializes in insurance coverage matters, while Morris, an associate and a retired combat veteran and Judge Advocate in the U.S. Marine Corps, specializes in labor and employment law and business litigation.

The seminar covered what consti-

tutes workers as employees or independent contractors, under Industrial Welfare Commission (IWC) wage orders, and presented practical and informative real-life scenarios of wage/ living situations in the apartment management setting. The duo also conveyed the pitfalls of not keeping

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May 2019

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accurate records for unpaid overtime, and failure to audit your own practices; and covered the array of insurance policies available.

A new component to this year’s show was the day-long Maintenance Demonstration Zone, where attendees learned valuable, first-hand tips about waterproofing; painting and drywall, HVAC, and plumbing. Thank you to Buffalo Maintenance, Ingersoll Rand, and Specialized Pipe Technologies for providing our attendees with a wealth of maintenance information.

Throughout the day, attendees were enthusiastically playing bingo, carrying their cards with them and getting their squares stamped by our sponsoring exhibitors, and entering their completed cards, in the hopes of winning a

$500 cash prize. Our two winners were Carol Booth (Booth Properties) and Raul Cuevas (Beach Creek Resort Apartments). Congratulations Carol and Raul!

The concluding seminar of the day was the “Rental Housing Economic Forum,” which featured a distinguished panel of real estate and financial experts, comprised of Paul Julian, vice president of Advanced Real Estate Services; Tim Gorman, team leader of the WR Gorman Commercial Team at

Keller Williams, Irvine; AAOC board member Nicholas Dunlap, senior vice president, property management, Avanath Capital Management LLC; and Dr. Ralph McLaughlin, Core Logic, along with AAOC board member Nick Lieberman, president of Bona Fide Mortgage, serving as panel moderator.

The panel shared their “go to” sources of business/industry information which Included: Biz Now, Orange Trade Show Recap — continued on page 26

LOCAL ADVANTAGE. MULT I FA M I LY S A L ES | 1 0 3 1 EX C H A N G E S | F I N AN C E | APPRAISAL

We can’t help but smile at the annual trade show, either.

www.multifamilysocal.com Contact your local multifamily expert: Dan Blackwell, Senior Vice President

+1 949 307 8319 dan.blackwell@cbre.com The Dynamic Duo! AAOC Board members and Product & Service Council members Nathan Poth of LoCali Management Group & Frank Alvarez of Buffalo Maintenance Company.

May 2019

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TOP RECOGNITION: The Orange County Housing Authority used clever touches and decorating efforts to relay the trade show theme of “The Science of Rental Housing.” They were awarded the “Best Overall Booth” distinction.

Well done!

Trade Show Recap — continued from 25 County Business Journal, Orange County Register, Voice of OC, Twitter and Bloomberg. They also discussed the current real estate market, noting some softening in pricing and when it would be an optimal time to buy. They

LUCKY WINNER: Raul Cuevas, Beach Creek Resort Apartments, Garden Grove, was the lucky winner of the $500 morning raffle drawing. Congratulations, Raul!

did note the shortage of homes and apartments, in general, and noted that many Millennials may end up as lifelong renters.

The show culminated with the awarding of honors, for outstanding booth designs that captured the trade show theme, in an effective and color-

ful manner. The award for “Best Overall Booth” went to The Orange County Housing Authority; “Best Use of Product” award went to Southern California Edison; “Best Use of Theme” was awarded to Renoir Staffing; and Trade Show Recap — continued on page 28

Real Suppliers. Real Members. Real Connections.

Crowded aisles with attendees playing “Biology Bingo.”

Part of the AAOC team enjoying a photo op! Left to right: Gissel Cuevas, Debbie DiBernardo & Brianna Macias.

AAOC Director Emeritus, Bill Gorman, and his associates having some fun and chatting with attendees.

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May 2019

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Trade Show Recap — continued from 26 the award for “Most Fun and Original Booth” went to Farmers Insurance.

Congratulations to all exhibitors who participated and thank you for your

creativity and ingenuity in capturing “The Science of Rental Housing” theme!

Finally, the AAOC Trade Show & Conference would not be complete or possible without all of our wonderful

volunteers, sponsors, exhibitors, and industry partners! And, of course, thank you to our valued members and prospective members who attended the show. We look forward to seeing all of you, again, at next year’s show.

Dan Lukes and fellow industry associate, Vicki Bishop of Bridge Property Management, take a moment to pose for a photo, while walking the trade show floor.

Luis and Richard of Black Bird Fire Protection, listening intently to what our members are looking for.

A great trade show is not possible without amazing volunteers! Left to Right are Debra Quillin of Property Management Associates, and Laura Lemansky & Shannon Valentino of RentPath.

AAOC Past President Nicholas Dunlap and Avanath Capital Rockstar, Jaime Dabbs-Ball, are all smiles following Dunlap’s participation in the AAOC Rental Housing Economic Forum.

HandyCrew Services, Inc. made their debut at AAOC’s 48th Annual Trade Show & Conference. Left to right: Hector Barragan and Aldo Rubalcava, with AAOC Board Member Frank Alvarez of Buffalo Maintenance Company.

Gemma Alegria and Ana Aguilar of Career Strategies shared their smiles all day long!

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Trade Show Recap — continued on page 30

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Trade Show Recap — continued from 28

Exhibitors — Thank You for Joining Us… Our Exhibitors: A.S. Wise AAA Restoration, Inc. Access Exterminator Service, Inc. ACE Commercial Laundry Equipment, Inc. Act, Inc. D’MAND Kontrols Systems ADT Multifamily Alan smith Pools All Valley Washer Service Alliance Environmental Group America On Track American Environmental Specialists, Inc. AMS Paving, Inc. Andersen Cabinets Apartments.com API Property Management Appliance Warehouse/CSC Service Works AT & T Baldwin Construction Black Bird Fire Protection Buffalo Maintenance Calbath California Rooter & Plumbing California Safety Agency CAN-DO Windows & Doors Career Strategies Inc. Chase Bank CIC Tenant Screening CINCH KIT Citizens Business Bank Consolidated Appliance Rental D & D Technologies DCM Services, Inc. Direct 1031 Exchange Diversified Mortgage Co DTS Duringer Law Group PLC Earthco Commercial Landscape Emergency Services Restoration

Energx Controls Eurostone Evolution Building Efficiency Evolve Technologies, LLC Excalibur Laundries Executive Coatings & Contracting Fair Housing Council of OC FireAvert Garbagedash Guardian Roofs HandyCrew Services Hardy Window Company Harvest Landscape Homasote Interstate Restoration JLE Property Management, Inc. Kay Properties and Investments, LLC KBE, Inc. KD Electric Kings III Emergency Communications L & D Appliance Corporation L.A. Hydro-Jet & Rooter Service, Inc. Landcare Logic Liquid Amber Designs, Inc. Livable Lloyd Pest Control Lumber Liquidators Marcus & Millichap McCarthy Roofing McCormack Roofing Mesa Artificial Turf Milgard Windows & Doors MTD Kitchen OC National Service Co NFP Property & Casualty NPG Asphalt NPM Staffing OC Concrete Optimum Seismic, Inc.

Orange County Housing Authority Out of the Gutter Overnight Kitchens Pacific Painting & Construction Inc. PRC Restoration R & B Wholesale Dist. Inc. Renewal by Andersen Renoir Staffing, LLC Rent Defense, LLC Rentler Restoration Management Company Rose Paving ServiceFirst Restoration, Inc. SoCal Gas Multifamily Energy Efficiency Rebates SOCi, Inc. Southern California Edison Southern California Regional Energy Network Specialized Pipe Technnologies The Cabinet Depot The Door & Window Company The Liberty Group Theresa Simes Agency— Farmers Insurance Top Cabinets Trane HVAC UCI’s Off Campus Partners Universal Bank Urban Surfaces V & S Carpet and Flooring, Inc. W.R. Gorman & Associates WASH Laundry Water Heaters Only, Inc Welcome Home OC Network West Coast Drywall & Paint WIRE Associates-Coldwell Banker Zillow Group

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Dennis Acuna, Strattford Capital Frankie Alvarez, Buffalo Maintenance Company Diane Avalos Jennifer Barragan, ACP Property Management Jacqulene Bond, Families Forward Suzie Cesarina, RentPath Christina Cota, Families Forward Kraichelle Curren, RentPath Cooper Dodd, CHASE Rose Fitzgerald, Advanced Management Company David Gimpelson Heidi Herrera, Families Forward Yadira Gonzalez, Families Forward Bob Heer, To’ and Mo’ Towing Marie Kaplan, NEXT LEVEL Property Solutions Stefanie Koslosky, The Liberty Group Laura Lemansky, RentPath Carina Macias Kristin Oliphant, Families Forward

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Playing the Rate Game

I

nterest rates topped the list of hot topics at this years’ AAOC Trade Show & Conference. In many ways, that’s nothing new. However, over the last twelve months, mortgage rates have been as unpredictable as ever, trending up for a month or two, then dropping down and rising again at another spate of good news/bad news.

Many people have been expecting rates to go up. The Federal Reserve raised its benchmark interest rate in December, but then the Central Bank signaled fewer increases expected in 2019. Mortgage rates dropped and, by the end of March, reached 60-week lows. Still, conventional wisdom says over the long haul, rates will go up. The question is when.

3-5

Over recent months, I’ve seen buyers waffle about making an offer, just on the basis of where they think interest rates are going. Some want to take a longer escrow period, thinking rates will drop even further. But that isn’t always the case. Sometimes there’s a rate spike.

When I worked with my father on his book, Cash In on the Myths of Real Estate, the focus for the interest rate discussion was primarily on the fact that terms could play an equal or more important role than the interest rate, itself.

Playing the rate game in today’s market is counterproductive, especially given the relatively small changes that we have been seeing over the past year

BY TIMOTHY GORMAN REAL ESTATE BROKER/ ENTREPRENEUR

or so. Yes, a quarter of a point rate difference adds up to thousands upon thousands of dollars over the full period of a 30-year loan, but you are not looking at the big picture.

The first question is — will the property cash flow, based upon the current rate? If that answer is yes, then think about the holding period. The longer you plan to hold onto a property, the less a slight decrease (or increase) in the interest rate will have upon the overall profit outcome of your investment.

The next question to consider is where interest rates will be when you plan to sell the property. Prices tend to trend in the opposite direction of interest rates. If you believe interest rates

Financing at the lowest interest rate is always best.

Popular Belief: Lower interest rates equate to smaller payments and reduced finance charges, which yields a higher return on your investment.

Bill’s Truth: Low interest rates are nice, but the actual terms of the loan are much more important. What is the loan period? What points are required? Is this a variable or a fixed-rate loan? What, if any, are the prepayment penalties? Is there a balloon payment due? Is this a recourse or nonrecourse loan? Is the loan assumable? What is the amortization period? What happens at the end of the loan term?

Answers to these questions all significantly impact your return on investment. Make sure that you are working with a good mortgage broker who understands and discusses with you all of the terms of each loan program that you are considering.

You need to look at and quantify the outcome based upon several if not all of these variables. After analysis, you may end up choosing a loan with a slightly higher interest rate because, based upon your particular situation that choice is going to provide you with a better return.

Cash In: Find a loan with terms that respond to all of your needs, not just the one with the lowest interest rate.

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May 2019

will be higher at the time of sale, there will be a downward pressure on prices and hurt your return. You might have to adjust your holding period or factor that into the amount you want to pay now for the property.

As you have heard so often before in this column, quantify your situation and run multiple projections. Analyze the value of the property and impact on your returns given different assumptions. The longer and more flexible your holding period, the less impact interest rates will have. Conversely, if you have a relatively short hold period, interest rates could have a significant impact on your return.

Working with a knowledgeable mortgage broker and other professional advisors should give you a better insight into various options. Predicting trends, especially as related to interest rates, may not be as important as understanding how a particular property fits into your wealth-building picture and your long-term goals as related to all of your real estate investments.

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Assembly Republicans Announce “Housing For All” Bill Package Bills will lower costs, help disaster recovery efforts and encourage new home construction.

Special to Apartment News

T

he State Assembly Republican Caucus announced its “Housing For All” bill package on April 10, to provide immediate relief from the affordability crisis and solve the systemic issues that drive up the cost of housing. The bills will ease the impact of development fees, remove obstacles to rebuilding after a disaster and cut red tape that holds up the construction of new housing.

“Too many bills in Sacramento would just put a Band-Aid on the housing crisis. This proposal is different,” said Assemblyman Philip Chen (R-Brea). “We’re taking action to quickly bring down costs that are crushing ordinary Californians, but we also have a long-term vision to make housing accessible for everyone who needs it. Removing obstacles that needlessly slow down home construction is

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Relief from Development Fees: AB 264 (Melendez) will allow homebuilders to deduct development fees Housing For All — continued on page 42

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the only way we’re going to solve the housing shortage and bring costs under control.”

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Housing For All — continued from 40 off their state taxes, bringing down the cost of new housing.

AB 1386 (Chen) will provide flexibility regarding when development fees must be paid, allowing new housing to be built with a lower up-front investment.

Help with Disaster Recovery: AB 178 (Dahle) will allow wildfire victims to rebuild their homes without installing a solar power system, saving approximately $10,000 each.

AB 191 (Patterson) will allow Californians who lost their homes in disasters to rebuild to less-stringent energy efficiency standards.

AB 430 (Gallagher) will streamline the construction of homes in Butte County to provide much-needed housing to people impacted by the Camp Fire.

Long-Term Solutions that Cut Red Tape:

AB 1244 (Fong) will stop the practice of tying up projects in costly lawsuits unless there is a threat to public safety or important cultural or ecological values.

Last year, Coldwell Banker released a study that found the 10 most expensive places to buy a home are all in California. A recent survey from the Public Policy Institute of California found that more than two-thirds of Californians believe housing costs are a “big problem,” and nearly half of adults are considering relocating to find cheaper housing.

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AAOC Shores Up Lawmaker Support at CalRHA Legislative Days

S

tatewide rent control, just cause evictions and mandatory acceptance of Section 8 housing vouchers were just a few of the issues that representatives from the Apartment Association of Orange County (AAOC) discussed with state lawmakers, recently, as part of the California Rental

Housing Association’s (CalRHA) annual Legislative Days, in Sacramento.

AAOC and its fellow CalRHAmember apartment associations converged on the State Capitol to meet with legislators and outline our concerns with the crop of rental-housing legislation being considered this year.

California Housing Legislation Highlights

2019

as of April 4, 2019

BALLOT MEASURES

SCA 1 Eliminates requirement SB 330 AB 1484 that public Development fees published Faster approvals for housing be housing & zoning and constant throughout approved by changes; no parking project approval process. requirements; statewide ballot measure. ban on downzoning.

AB 1485 & AB 1706 Incentives and faster approvals for moderate-income housing built with prevailing (union) wage labor.

SB 50 Upzoning near jobs, good schools, and mass transit.

SHELTERS

SCA 3 Ends inheritance of Prop 13 tax break, unless heir lives in the house.

TAX POLICY

Apartment News

FUNDING

AB 725 Limits use of sprawl as way to meet housing planning goals.

AB 10 Expands Low Income Housing Tax Credit funding program by $500 million per year.

AB 11 & SB 5 Creates new local funding agencies for affordable housing, infrastructure, and community investment.

DATA

AB 1483 Creates housing production database.

AB 724 Creates rental housing database.

AB 857 Allows cities to create Public Banks.

AB 1487 FUNDING Creates Housing Alliance for the Bay Area, regional entity to raise $1.5 billion via ballot measure for affordable housing.

SB 18 Funds for legal aid and rent assistance.

LEGAL AID

AB 36 Costa-Hawkins reform, allows cities to rent control houses, condos, and new buildings after 10 years.

SB 529 Protections for tenant organizing

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TRANSPORT ACA 1 Allows bonds AB 1568 for housing & Ties transport infrastructure funding to to pass with a housing 55% majority. production.

AB 1486 Surplus public land for affordable housing

AB 723 Property tax exemption for housing leased for 35+ years to nonproits in Alameda or Contra Costa County.

Legislative Days — continued on page 46

SB 13, AB 68, & AB 69 Simpliies process of approvals and allows more houses to add Accessory Dwelling Units.

AB 1763 80% density bonus for affordable housing.

SB 48 By-right approval for homeless shelters.

The AAOC delegation, comprised of Board President John Tomlinson, Vice Presidents Alan Dauger, Rick Roshan and Nicholas Dunlap, and staff members Bill Christiansen and David Cordero, had face-to-face meetings

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AB 1481 Statewide Just Cause limits to evictions.

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AB 1482 Rent cap: Statewide limit to annual rent increases.

SB 329 Requires landlords to accept Section 8 vouchers.

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Legislative Days — continued from 44 with 16 legislators or their policy staff, and took the opportunity to explain what AAOC is “for” as much as what AAOC is “against.” They communicated the association’s unequivocal opposition to rent control, but also explained that Orange County rental property owners and managers want to be engaged in the proactive development of reasonable solutions to the state’s housing challenges, rather than simply reacting to legislation that is harmful and counterproductive.

Additionally, the delegation reaffirmed AAOC’s support for the preservation of local control when it comes to cities and counties addressing rental-housing issues, including affordability and supply, applicant screening, evictions and other management and operational functions.

The strength of the relationships that AAOC has developed and maintained with the members of the Orange

County State Legislative Delegation, over the years, was evident in the way that the members welcomed AAOC and engaged in open and honest discussions, in their familiarity with the legislation that has been introduced, and in their genuine sympathy for the position that rental-housing providers presently finds themselves. AAOC is fortunate to have strong bi-partisan support from the members of the legislative delegation, including two members who serve on the Assembly Housing and Community Development Committee, Assemblymember Sharon Quirk-Silva (D-Fullerton) and committee vice chair, Assemblymember Tyler Diep (R-Huntington Beach).

Both were generous with their time and the insight they shared.

In a year when Bay Area members of the State Legislature have introduced a slew of bills that are hostile to the rental-housing industry, even after Proposition 10 was resoundingly defeated just six months ago, CalRHA

Legislative Day was productive and instructive, as we work together to defend the interests of the rental-housing industry. Our conversations with legislators and other Capitol insiders revealed that our state lawmakers from Southern California are significantly more understanding of the concerns of suburban neighborhoods and the desire to preserve their quality of life.

They also appear to be more supportive of working together, to find reasonable solutions that can help address California’s housing affordability crisis.

Keeping Southern California lawmakers together, as a bi-partisan voting block, will be critical if we are to defeat the radical housing policy being deliberated in Sacramento this year.

For additional information about CalRHA, the state legislation affecting the rental-housing industry and how you can become involved, contact AAOC Vice President of Government Affairs Bill Christiansen at (714) 2459500 or billc@aaoc.com.

Left to right: AAOC 2nd Vice President Rick Roshan, AAOC President John Tomlinson, Assemblyman Bill Brough, AAOC Executive Director David Cordero, and AAOC 1st Vice President Alan Dauger take a moment to pose for a photo on the floor of the California State Assembly.

46

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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• Fire Hydrant Service and Repairs

bring us all together.

When Tom Newmeyer & Greg Dillion formed Newmeyer & Dillion LLP in 1984, they believed that lawyers are not simply professionals. Successful, sought-after lawyers know that they are in the service business, and providing this at the highest level would attract clients to stay for a lifetime. This, coupled with a top quality work product and the best results possible are the foundation of the firm. Plus with core values of like, trust, respect and loyalty, we also create an environment where people enjoy their work.

We are proud to practice in the following areas: • Business Litigation • Business & Corporate Transactions • Real Estate, Property Ownership & Construction Litigation

• Environmental Law, including Water Contamination • Insurance Coverage • Intellectual Property

• Labor & Employment Law, including OSHA related matters • Corporate Matters, including Finance and Securities • Land Use & Wireless • Corporate/Internal Investigation

• Privacy & Data Security • Eminent Domain & Real Estate Evaluation

Telecom

• Lending & Finance • Mergers & Acquisitions • Probate Litigation • Real Estate Transactions

As no two problems are exactly alike, no two solutions should be either. With offices in Newport Beach and Walnut Creek, California, and Las Vegas, Nevada, we look forward to finding the unique strategy to help move your legal needs further.

Learn more about our firm at www.ndlf.com.

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May 2019

• Fire Hose Service and Sales • Fire Suppression System Services • Backflow Testing As dedicated fire protection professionals, we are committed to the preservation of life and property. We provide service of the highest quality through exceptional customer support and technical knowledge. Our team of skilled technicians are trained, licensed, and dedicated to ensuring your facility meets, as well as exceeds, all of the latest fire code regulations.

Driven by our expertise in fire protection and our dedication to providing best-in-class service, our team has developed long-term relationships with property management firms both large and small. Black Bird Fire Protection recognizes the demands placed on business owners and managers can be staggering - maintaining compliance with fire code regulations does not have to be. Helping our customers protect their employees, customers, and property remains our utmost concern. Our objectives are to obtain an active partnership with each client and to provide a comprehensive fire protection plan tailored to each client’s unique challenges.

At Black Bird Fire Protection, our core values are at the heart of everything we do: exceeding customer expectations, maintaining open and honest communication, nurturing growth and learning, and developing passion and determination.

We are committed to doing it right the first time with no hidden charges. We promise upfront pricing each and every time!

For more information, give us a call at (714) 462-6095, or email us at info@blackbirdfire.com, and see what we can do for you. Please visit our website below to learn more about our services: http://www.blackbirdfire.com/.

Licensed and Insured C16-1035140 E-2495

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Asphalt Sales & Service

Carpentry

CloudKeyz Kastle Systems Parakeet

M & M Contracting, Inc. Rose Paving LLC

Buffalo Maintenance, Inc. MTD Kitchen The Cabinet Depot, Inc.

Accounting Services

Carpet Sales & Service

BioSweepOC

Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Fisher & Phillips Newmeyer & Dillion, LLP Protective Law Corporation Rent Defense David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Apartment Market Research Data

Awnings

Cleaning Service

ALN Data Apartment SEO CBRE – OC Multifamily

Can-Do Windows & Doors

Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services

HMWC, CPAs & Business Advisors

Accounting Software HENRI

Answering Service Anyone Home

Antimicrobial Services

Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Apartment/Student Housing Kairos Investment Management Company LaundryUp RokitNow

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Appraisal Lee Walker Appraisals

Attorneys

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring

Carpet Cleaning Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring

Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction Pinnacle Apartment Supply South Coast Construction & Repair Symmons

Coin-Operated Laundry Equipment

Boiler Systems DCM Services, Inc Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group Xpera Group

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management

Commercial Gas Grills

Cabinets/Refinishing

AEI Corporation

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs MTD Kitchen Pinnacle Apartment Supply South Coast Construction & Repair The Door & Window Company

May 2019

Commercial Patio Heaters AEI Corporation

Communications TouchPoint

PSC Service Provider Directory — continued on page 52

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PSC Service Provider Directory

Drain Cleaning

Fire & Flood Restoration

Computer Services

California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies

BioSweepOC Coastal Risk Management Commercial Restoration Company Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Restoration Management Company Service First Restoration Inc.

continued from page 51 RentDynamics

Concrete Maintenance & Repair

Draperies/Blinds/Window Coverings

Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC

Apex Window DĂŠcor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Electrical

Construction AAA Restoration Baldwin Construction FSI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting

KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Electric Vehicle Products American Appliance Rentals

Environmental Consulting & Training American Environmental Specialists, Inc. Coastal Risk Management Energx Controls Inc. Enviro Diagnostics Mesa Artificial Turf/Garage Doors

Fitness Equipment Opti-Fit Fitness Solutions

Flooring Interior Logic Group Property Services Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring

Furniture Rental AFR Furniture Rental

Garage Doors Mesa Artificial Turf/Garage Doors

General Contractor

Countertops 

Estate Planning

The Cabinet Depot, Inc. California Bath Restoration Eurostone Liquid Amber Designs MTD Kitchen The Countertop Factory Turnaround Solutions, LLC

Protective Law Corporation

Baldwin Construction Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. So Cal Builders

Evictions

Handyman

Rent Defense

Buffalo Maintenance, Inc.

Fencing & Gates

Heating & Air Conditioning

D & D Technologies Gate Hardware

Coast Plumbing, Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

Deck Coatings, Magnesite Repairs, Waterproofing Alan Smith Pools Buffalo Maintenance, Inc. McCarthy Roofing WICR Waterproofing & Decking

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Environmental Services American Environmental Specialists, Inc. BioSweepOC Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc.

Financial Planning HMWC, CPAs & Business Advisors

Fire Safety Black Bird Fire Protection, Inc.

www.aaoc.com

May 2019

Insurance

Maintenance, Repairs, Products

Pool/Spa Service & Repair

Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. Rent Defense Rey Insurance Services, Inc. Sarah Atkinson — State Farm Insurance Agent

Buffalo Maintenance, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company Millennial Property Maintenance Pinnacle Apartment Supply WICR Waterproofing & Decking

Alan Smith Pools Clear Expectations, Inc.

Interior Design Straight Designs

Internet Services Apartment SEO apartments.com Zillow Group Rentals

Mold Remediation American Environmental Specialists, Inc. BioSweepOC Interstate Restoration Service First Restoration Inc.

Odor Removal BioSweepOC Specialized Pipe Technologies

Outdoor Furniture & Refinishing Alan Smith Pools

Kitchen Renovations

Paint Sales & Service

Baldwin Construction The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Pinnacle Apartment Supply Symmons

Behr Paint Benjamin Moore & Co EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC West Coast Drywall & Paint

Landscapes/Hardscapes

Can-Do Windows & Doors

Forever Lawn Pacific Coast Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Pest Control

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Banc of California CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company NorthMarq Capital Opus Bank

Lighting JRG Electric Co KD Electric Company

Mailboxes Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.

Property Management AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. Leonardo Property Management LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

PSC Service Provider Directory — continued on page 54

BONA FIDE MORTGAGE

Patio Covers

Serving multi-family owners since 1983

Apartment Financing

Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Bugs Away Exterminators Coastal Risk Management Greentech Heat Solutions Innovative Pest Solutions Pacific Pest Control Inc The Bee Man

• 2–4 units

• 5+ units

Pet Waste Community Pet Solutions

Plumbing, Contractors & Supplies California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Symmons

May 2019

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

www.aaoc.com

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PSC Service Provider Directory continued from page 53

Property Management Software Anyone Home HENRI Rentler ResMan RokitNow

Property Management Staffing & Training Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group

Reconstruction

Towing

A-Rising Builders AAA Restoration Baldwin Construction Buffalo Maintenance, Inc. Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking

Dedicated Transportation Services TO’ and MO’ Towing

Resident Screening

Harvest Landscape Enterprises, Inc.

Rentler

Utilities & Sub Metering

Roofing

ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Rain Gutters Argos Homes Systems McCarthy Roofing

Real Estate/Investments 1031 Crowdfunding, LLC CBRE – OC Multifamily Creative Investment Group, LLC Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments, LLC Marcus & Millichap NorthMarq Capital Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Training Protective Law Corporation

Trash Services Junk Off Valet Living

Tree Service

Video Commercials NPM Staffing

Security Services/Patrol Services

Video Surveillance

ADT Multifamily California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

A.S. Wise, Inc. Bastion Security Kastle Systems

Solar Thermal Green Solar Technologies

Staffing Service PM Staffing

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors Protective Law Corporation

Water Heaters ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Waterproofing

Telecommunications

AAA Restoration McCormack Roofing Weatherproofing & Construction WICR Waterproofing & Decking

Kings III Emergecny Communications Company

Website Development/Online Advertising Apartment SEO

Windows & Doors Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors Pinnacle Apartment Supply The Door & Window Company

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PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 70 for the location of our ad.

A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 70 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 70 for the location of our ad.

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 56

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.”

Why Choose Guardian Roofs?

Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience.

Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients.

Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

“Excellent job—neat and clean— definitely highly recommend them —Thank you!”

— Benito Notarstefano

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!!

Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

May 2019

Lic. No. 847279, B1 & C39

www.aaoc.com

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PSC Contact Index — continued from page 55

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Property Management Services/Investments.

Engagement and automation tools through Contact Center and CRM software.

ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apartment data and market research.

Appliance rentals and purchase solutions for properties and residents.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

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Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com

We provide multifamily loans to investors.

Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com

Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 (714) 838-0601 pbeissel@beissel.com — www.beissel.com Insurance Agency/Brokerage

Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com Paint Manufacturer & Supplier

BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 70 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Buildian Construction Services, Inc. 555 Anton Blvd., Ste 150 Costa Mesa, CA 92626 (714) 432-6598 mark@buildianconstruction.com Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

PSC Contact Index — continued on page 58

May 2019

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PSC Contact Index — continued from page 57

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 70 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 70 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management.

Pest Control for Professionally Managed Properties OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

1.877.522.2377 | www.AccessExt.com 58

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May 2019

Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com

CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 60

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

9350 Narnia Drive Riverside, CA 92503 LIC #975880

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Insurance claims attorney. We make sure insurance pays what’s owed.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com May 2019

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PSC Contact Index — continued from page 59

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Inside cleaning & all floor care and window washing

Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com

Enviro Diagnostics Rick Rainey 3100 Airway Ave, Suite 111 Costa Mesa, CA 92626 (800) 963-8184 rrainey@envirodiagnostics.com — www.envirodiagnostics.com Eurostone 800 S. Robertson Blvd., Ste 2 Los Angeles, CA 90035 (310) 967-8000 george@eurostone.us Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 70 for the location of our ad.

Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

Sondance Painting NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST 562 60

926-7138 Apartment News

Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

See the Advertisers Index on Page 70 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

We supply all financial needs.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com

PSC Contact Index — continued on page 62

BUILDING REPAIR SPECIALIST

• Carpentry • Waterproofing

714-612-8747 BRENT COLLINS CONSTRUCTION

& MAINTENANCE Owner Hands-On Quality Assured Since 1982

Free Estimates

LIC. #828563

• 949

472-7516

www.aaoc.com

May 2019

• Balconies • and More…

Bonded & Fully Insured Nat. Lic. #664171

St. Lic. #426137

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

1

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

May 2019

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PSC Contact Index —

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

continued from page 60

Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd.

North Hollywood, CA 91606 (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 70 for the location of our ad.

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

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Apartment News

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com

www.aaoc.com

May 2019

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 70 for the location of our ad.

JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com

Family owned business providing service to commercial, industrial & residential.

Junk Off Mynor Melgar 1305 E. Wakeham Ave Santa Ana, CA 92705 (714) 818-3035 mynor.melgar@chhj.com — www.collegehunkshaulingjunk.com Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com Kay Properties & Investments, LLC Dwight Kay 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 (855) 466-5927 info@kpi1031.com — www.kpi1031.com

We’re a national Delaware Statutory Trust investment firm — we help with private, exclusive & off-market DST properties. See the Advertisers Index on Page 70 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Mesa Artificial Turf/Garage Doors Luis Rojas 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996 lrojas@mesaturf.com

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 64

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

Leonardo Property Management Kari Horii 107 W. Torrance Blvd. #200 Redondo Beach, CA 90277 (213) 674-4140 kari@leonardomgmt.com — www.leonardomgmt.com Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com Custom & standard cabinets for all areas. No job too small!

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 70 for the location of our ad.

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

May 2019

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PSC Contact Index — continued from page 63

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com

NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 70 for the location of our ad.

Full apartment renovation and maintenance services

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

See the Advertisers Index on Page 70 for the location of our ad.

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com

See the Advertisers Index on Page 70 for the location of our ad.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NorthMarq Capital Joe Giordani 500 Newport Center Drive, Suite 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com See the Advertisers Index on Page 70 for the location of our ad.

Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Real estate title, escrow and title insurance services.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net

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May 2019

PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 70 for the location of our ad.

Protective Law Corporation David Duringer 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 (949) 215-9995 info@lawnews.tv — www.lawnews.tv R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 70 for the location of our ad.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

Rent Defense Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 70 for the location of our ad.

RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com

RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588 See the Advertisers Index on Page 70 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com

Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com

Provide visible security patrol for multifamily housing.

So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (877) 785-2237 multifamily@socalren.org Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Sarah Atkinson — State Farm Insurance Agent Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com — atkinsonagency.com Providing insurance and financial services.

Steadfast Management Company, Inc. Angeline Ly 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 Angeline.Ly@SteadfastCo.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com

The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 70 for the location of our ad.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 70 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com

See the Advertisers Index on Page 70 for the location of our ad.

The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com

We provide multifamily loans to investors.

PSC Contact Index — continued on page 66

May 2019

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65

PSC Contact Index — continued from page 65

USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 70 for the location of our ad.

Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com

West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

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May 2019

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May 2019

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67

ADVERTISERS’ INDEX

Category

FENCING & GATES

PEST CONTROL

Buffalo Maintenance, Inc.........................................19

Access Exterminator Service..................................58

FLOORING, REPAIRS, TILE

See page 70 for alphabetical listings

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

JM Air Conditioning & Heating............................12

ACE Commerical Laundry Equipment, Inc......10

Orange County Plumbing.........................................6

National Service...........................................................49

APPLIANCES—REPAIRS, PARTS, RENTALS

Lin-Ed’s Appliance Service & Repair...................64 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover

WASH Multi Family Laundry Systems................13 COLLECTIONS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover CONCRETE MAINTENANCE & REPAIR

APPRAISALS/VALUATIONS

OC Concrete, LLC..........................................................7

Lee Walker Appraisals...............................................42

C & C Paving Company, Inc....................................39

ASPHALT SALES & SERVICE

CONSTRUCTION

C & C Paving Company, Inc....................................39

Brent Collins Construction......................................60

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover The Judge Law Firm..................................................43 BATHROOM RENOVATIONS

COUNTERTOPS

Cabinet Masters.............................................................4 The Door & Window Company............................45 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Cabinet Masters.............................................................4

Brent Collins Construction......................................60

South Coast Construction & Repair....................24

Buffalo Maintenance, Inc.........................................19

BATHTUB REFINISHING

Rash Yambo Decking & Stairs...............................54

Bath Crafters....................................................................4

Buffalo Maintenance, Inc.........................................19 Cabinet Masters.............................................................4 Carpet Crafts.................................................................61 V & S Carpet and Flooring Services....................69 HANDYMAN

California Rooter & Plumbing................................27 Orange County Plumbing.........................................6 ORCO Apartment Supply........................................33 PORCELAIN REFINISHING

Bath Crafters....................................................................4 PROPERTY MANAGEMENT

South Coast Construction & Repair....................24

JLE Property Management Inc.............................23

HEATING & AIR CONDITIONING

ProActive Realty Investments Inc........................49

JM Air Conditioning & Heating............................12 Orange County Plumbing.........................................6

Farmers Insurance — Theresa Simes Agency.............................................56 FRS — Flood Relief Specialists.............................11 Erly Insurance...............................................................43

Roberts Management & Investments...............12 South Coast Real Estate & Property Mgmt......42 RAIN GUTTERS

Argos Home Systems................................................10 Out of the Gutter .......................................................63 REAL ESTATE EDUCATION

Santiago Canyon College........................................14 REAL ESTATE INVESTMENTS

KITCHEN RENOVATIONS

1031 Crowdfunding..................................................41

Cabinet Masters.............................................................4

CBRE................................................................... Insert, 25

MTD Kitchen.................................................................13

Hom Sotheby’s International Realty —

South Coast Construction & Repair....................24

The Stanfield Group...................................................48

The Door & Window Company............................45 LEAK DETECTION

California Rooter & Plumbing................................27

DECKING

PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing..........................................8

Handy Crew...................................................................66

INSURANCE

Buffalo Maintenance, Inc.........................................19

ATTORNEYS

Brent Collins Construction......................................60

Lloyd Pest Control......................................................71

Kay Properties & Investments...............................67 Marcus & Millichap.....................................................15 ProActive Realty Investments Inc........................49 South Coast Real Estate & Property Mgmt......42

All Proof Decks.............................................................52

LENDING

DOORS, WINDOWS

Bona Fide Mortgage..................................................53

Webster.....................................................................57

California Replacement Windows.......................31

Chase Multifamily Lending.......................................2

The Bridge Group.......................................................39

The Door & Window Company............................45

OpusBank.......................................................................17

DRAINS

MAIL BOXES

Aarow Drain & Plumbing..........................................8

ORCO Apartment Supply........................................33

The Cabinet Depot.....................................................14

California Rooter & Plumbing................................27

R&B Wholesale Distributors, Inc. .......Back Cover

CARPENTRY

DRAPERIES/BLINDS/WINDOW COVERINGS

MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction......................................60

Apex Window Decor.................................................66

Brent Collins Construction......................................60

Imperial Roof Management...................................59

Buffalo Maintenance, Inc.........................................19

R&B Wholesale Distributors, Inc. .......Back Cover

Buffalo Maintenance, Inc.........................................19

McCarthy Roofing........................................ Insert, 47

DRYWALL

Handy Crew...................................................................66

McCormack Roofing..................................................29

Brent Collins Construction......................................60

R&B Wholesale Distributors, Inc. .......Back Cover

Royal Roofing..................................................................9

ELECTRICAL

MOLD REMEDIATION

Buffalo Maintenance, Inc.........................................19

American Environmental Specialists..................56

Lighthouse Electric....................................................40

ORNAMENTAL IRON

ENVIRONMENTAL SERVICES

Brent Collins Construction......................................60

American Environmental Specialists..................56

PAINT SALES & SERVICE

EVICTIONS

Rash Yambo Decking & Stairs...............................54

WINDOWS

CLEANING SERVICES

Block & Associates......................Inside Back Cover

S M Painting Corp.........................................................4

California Replacement Windows.......................31

V & S Carpet and Flooring Services....................69

Duringer Law Group, PLC.......Inside Front Cover

Sondance Painting.....................................................60

The Door & Window Company............................45

BLINDS

Apex Window Decor.................................................66 CABINETS/REFINISHING

Brent Collins Construction......................................60 South Coast Construction & Repair....................24

CARPETS

Carpet Crafts.................................................................61 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover V & S Carpet and Flooring Services....................69 CARPET CLEANING

V & S Carpet and Flooring Services....................69

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May 2019

SVN/Vanguard Investment Properties—

W. R. Gorman................................................................21 REPIPE

Orange County Plumbing.........................................6 ROOFING

Dale’s Roofing...............................................................16 Guardian Roofs.............................................................55

UTILITY BILLING

Livable......................................................................35, 45 WATER HEATERS

California Rooter & Plumbing................................27 Orange County Plumbing.........................................6 ORCO Apartment Supply........................................33

May 2019

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Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

1031 Crowdfunding.....................................................41

Erly Insurance..................................................................43

Orange County Plumbing............................................6

Aarow Drain & Plumbing.............................................8

Farmers Insurance — Theresa Simes Agency....56

ORCO Apartment Supply...........................................33

Access Exterminator Service.....................................58

FRS — Flood Relief Specialists................................11

Out of the Gutter ..........................................................63

ACE Commerical Laundry Equipment, Inc.........10

Guardian Roofs................................................................55

ProActive Realty Investments Inc...........................49

All Proof Decks................................................................52

Handy Crew......................................................................66

Rash Yambo Decking & Stairs..................................54

American Environmental Specialists.....................56

Hom Sotheby’s International Realty — The Stanfield Group................................................48

R&B Wholesale Distributors, Inc. ..........Back Cover

Apex Window Decor....................................................66 Argos Home Systems...................................................10 Bath Crafters.......................................................................4 Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................53 Brent Collins Construction.........................................60 Buffalo Maintenance, Inc............................................19 C & C Paving Company, Inc.......................................39 Cabinet Masters................................................................4

Imperial Roof Management......................................59 JLE Property Management Inc................................23 JM Air Conditioning & Heating...............................12 Kay Properties & Investments..................................67 Lee Walker Appraisals..................................................42 Lin-Ed’s Appliance Service & Repair......................64 Lighthouse Electric.......................................................40 Livable.........................................................................35, 45 Lloyd Pest Control.........................................................71

Roberts Management & Investments..................12 Royal Roofing.....................................................................9 Santiago Canyon College...........................................14 S M Painting Corp............................................................4 Sondance Painting........................................................60 South Coast Construction & Repair.......................24 South Coast Real Estate & Property Mgmt.........42 SVN/Vanguard Investment Properties— Webster........................................................................57

Marcus & Millichap........................................................15

The Bridge Group..........................................................39

California Rooter & Plumbing...................................27

McCarthy Roofing........................................... Insert, 47

The Cabinet Depot........................................................14

Carpet Crafts....................................................................61

McCormack Roofing.....................................................29

The Door & Window Company...............................45

CBRE...................................................................... Insert, 25

MTD Kitchen....................................................................13

The Judge Law Firm.....................................................43

Chase Multifamily Lending..........................................2

National Service..............................................................49

V & S Carpet and Flooring Services.......................69

Dale’s Roofing..................................................................16

OC Concrete, LLC.............................................................7

W. R. Gorman...................................................................21

Duringer Law Group, PLC..........Inside Front Cover

OpusBank..........................................................................17

WASH Multi Family Laundry Systems...................13

California Replacement Windows..........................31

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

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May 2019

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May 2019

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71

RENTAL HOUSING RETROSPECT

I’ll gladly pay you tomorrow… or the day after that…

R

ent collection has never been completely painless. If it isn’t an issue for you, you are one of the

72

Apartment News

lucky ones. These “Tips on Rent Collections” are still useful for today’s manager or owner trying to collect.

www.aaoc.com

May 2019

Have a moment you would like to share? Email it to David Cordero at Cordero@aaoc.com

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