May 2017 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVII

•

May 2017

Energy Conservation See Page 5

In this issue: Is Your Toolbox Equipped for You to be a Successful Leasing Professional?........... 20 Credit Bureaus’ New Standards Might Improve Renters’ Credit Score................... 26 AAOC’s 46th Annual Trade Show & Conference..................................................... 30 Investment Decision-Making from Cash In on the Myths of Real Estate................ 40

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVII

• May 2017

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — Thank You Membership!

17 NAA Education Conference & Exposition

6 Executive Director Report/ Lou’s News

18 NAA Community Site & Online Resource 19 Fair Housing Seminar

8 Sacramento Report

23 Rental Application Process Seminar 36 BISNOW — The Future of Irvine and South Orange County

10 Legal Corner — Questions and Answers

38–39 Welcome the 2017 Product and Service Council Committee of AAOC

14 Dear Maintenance Men 45 Welcome New Members

Features 20 Is Your Toolbox Equipped for You to be a Successful Leasing Professional?

By Elaine Simpson

26 Credit Bureaus’ New Standards Might Improve Renters’ Credit Score

By Becky Bower

46 PSC Corner — AFR Furniture Rental 47 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category

30 AAOC’s 46th Annual Trade Show & Conference 40 Investment Decision-Making from Cash In on the Myths of Real Estate

72 Advertisers’ Index — Alphabetical

By William R. Gorman

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

May 2017

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Closing on promises every day.

T E A M Maggie Shubat Client Specialist

Robert Taylor Client Specialist

S C H W E E R Scott Schweer Client Manager

Cooper Dodd Client Associate

Stephanie Bologna Client Associate

Scott Schweer serving Southern California apartment owners for the past 20 years Call (888) 587-7548 or visit www.chase.com/m-scottschweer Credit is subject to approval. Rates and programs are subject to change; certain restrictions apply. Terms and conditions subject to commitment letter. Š 2017 JPMorgan Chase & Co. All rights reserved. Chase is a marketing name for certain businesses of JPMorgan Chase & Co. and JPMorgan Chase Bank, N.A., Member FDIC. 322854

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Apartment News

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May 2017

Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Se rvice Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Craig Kirkpatrick Alan Dauger Michael Chew

n n

Nicholas Dunlap Tim Gorman James Wohrman Rick Roshan Nicholas Dunlap

Directors

n n n

Frank Alvarez Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.

n n n n n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

Monday, Hyatt Regency, Huntington Beach

9 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

16 — Affiliate Event: Bisnow — Future of Irvine & South Orange County Tuesday, 7:30–10:30 am, TBD, See Page 36

16 — General Membership Meeting Tuesday, 7:00–9:00 pm, Embassy Suites, See Page 5

18–19 Affiliate Event: IMN Middle-Market Multifamily Forum (West) Thursday–Friday, Hyatt Regency, Huntington Beach, See Page 10

24 — Rental Application Process Seminar Wednesday, 9:00 –11:00 am, AAOC Offices, See Page 23

29 — Memorial Day Monday, Office Closed

JUNE 13 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

15 — Fair Housing Seminar Thursday, 9:00 am–12:00 pm, AAOC Offices, See Page 19

20 — General Membership Meeting

JULY 4 - 4th of July Holiday Tuesday, Office Closed

BOARD OF DIRECTORS

n

8 — Affiliate Event: AIM Conference

Tuesday, 7:00–9:00 pm, Embassy Suites

MISSION STATEMENT

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MAY

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n

Dale Hayden Jerry L’Ecuyer Nick Lieberman Jim Loftus John Tomlinson Robert C. Shaw Robert B. Thompson Dean Zarkos

11 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

Are you looking for a particular product or service?

We can help!

Visit our Buyer’s Guide beginning on page 47 for the resources you need!

May 2017

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PRESIDENT’S MESSAGE C raig K irkpatrick

Thank You Membership!

A

t the February Membership meeting AAOC acknowledged members who reached 20, 30 and 40 years of membership. All total there were 69 of these members. The breakdown was: 19 at 20 years, 17 at 30 years and 33 at 40 years. By the way, this is based on consecutive years of membership. Having personally signed all certificates I recognized many names and was surprised by the number I didn’t recognize.

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I don’t know if many of you are aware, but today AAOC ‘s membership numbers continue to grow with over 81,000 units represented. Just for some historical perspective the number of units represented as of May 2010 was 56,706; which computes to a 43% increase.

Having been a member for 20 years, I have always appreciated all that AAOC does for our industry. But it wasn’t until joining the Board of Directors did I recognize all that it does. A lot of the benefits are obvious to most: a huge annual Trade Show (46 and counting) a terrific monthly magazine — “Apartment News”, membership meetings and upto-date forms. There are many benefits to being a member that might not be so obvious such as: resident screening, education classes both online and in person, legislative representation at city, state and national levels and the service provider resource guide and referrals just to name a few. A more

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complete list of benefits is outlined in this magazine May is known as Membership May at AAOC. It’s a month we simply thank all of our members for their continuous support and contributions to the industry.

So thank you to each and every one of our members. AAOC’s strength and effectiveness in legislative affairs and everything else depends on a balance between our old members and new members spanning all ages. You will see in the coming months our continued commitment to this fantastic organization with a focus on recruiting new members both young and old, as well as retaining our existing members.

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LOU’S NEWS B y L ou P enrose E xecutive D irector

A

s every landlord, including this one, all too well knows: so much of our multi-family housing industry is affected by laws and regulations coming out of the offices of our State Assembly member and Senators. This is exactly the reason that every spring time, the Apartment Association of Orange County and its Legislative Committee head north to Sacramento.

This past month when I had the

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pleasure of leading our association delegation in our Annual Sacramento Legislator Fly-In, held at the California State Capitol.

With the help of Apartment Association of Orange County and Lobby Team of Jon Smock and Ron Kingston, whose monthly column appears here in Apartment News Magazine, we were able to meet with 14 members of the State Assembly and State Senate from Southern California.

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May 2017

In addition, we had added support with the attendance of our sister organizations though our affiliation with the California Rental Housing Association (CalRHA) and the National Apartment Association (NAA), assisting our efforts in Sacramento.

Our leg team offered the reminder: the Apartment Industry in the OC remains a vital component to the overall economy: there are over 545,000 apartment homes in Orange County

which translates into $38 billion in economic activity. That economic footprint supports an estimated 950,000 Orange County jobs.

The organized meetings took us through 14 legislators’ offices and we offered our detailed and thoughtful opinions of the bills at hand. The face to face sit down between rental housing industry partners and elected lawmakers of the state legislature, literally in the state Capitol in Sacramento has value, and I believe our collective voice was heard.

Nicholas Dunlap, V.P. Legislative Affairs, California State Assembly member Tom Daly, Lou Penrose, Executive Director.

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6:45 PM

SACRAMENTO REPORT

B y J on S mock & R on K ingston

O

n April 5 your association leadership joined with leaders of other independent California NAA affiliates to meet with their legislators in Sacramento to discuss several important bills of special interest to owners and managers of residential rental housing. The largely unspoken underlying theme, of course, is what legislative action may be taken to address the obvious and growing California “housing crisis”—too few homes for too many people with too few private or public resources to address current needs as well as a gigantic backlog of unmet need. The repeal of the redevelopment law—both cursed and praised—left a huge billiondollar hole in tax proceeds dedicated to construct and improve low and moderate income housing. The disappearance of that sustainable source of funding has fostered a number of proposals for replacement, some modest and others bold. It also has generated a call from some quarters for more and severe

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regulation of rental housing. It is with that backdrop that your leadership approached this year’s Lobby Day in Sacramento.

Legislators and their staff members were very cordial in making limited time available to address these important issues both in generality and specificity.

We grouped to oppose several regulatory bills affecting both new and existing housing in juxtaposition with funding measures deserving of support notwithstanding their effect on taxes—a tough sell! As one might expect, we received mixed signals on the tax issue but largely favorable reactions on bills that we opposed.

At the top of bills to oppose was AB 1506 (Bloom), which would repeal the Costa-Hawkins Act, a significant 22-year old housing measure that excluded from rent control single-family homes and all developments built after 1995 (or earlier if a rent control ordinance exempted new construction from a specific point in time), while giving

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May 2017

owners of existing housing stock in rent controlled communities the right to establish initial and subsequent rental rates. That 1995 Act was approved by the Legislature to put the brakes on local governments’ overreaching and strict rent control ordinances that were spreading throughout the State and negatively impacting the economy and the housing industry. Its repeal would usher in a new wave of local ordinances adopting the strictest forms of price and rent controls. The result would be catastrophic Following a similar regulatory trend are measures that would require inclusionary housing for moderate, low, and very low income levels in all new developments. These include in varying degrees of specificity and detail: AB 1505 (Boom), AB 915 (Ting) and SB 277 (Bradford). In many respects, the inclusionary housing requirements imposed on new construction are more onerous than a typical rent control ordinance because they require deed-

restricted occupancies based on income for up to 55 years or more.

In total, the regulatory approach to the housing shortage by keeping rental rates artificially below market necessarily reduces the income stream for improvements, maintenance and repair of existing units, while, at the same time, negatively affecting the investment and development of muchneeded rental housing.

Money, money, money. Where to get the funds necessary to address all of California’s many needs? State funding priorities are like shifting sands in the desert. Thanks to Proposition 98 and the education community, K-12 education funding takes the lion’s share right off the top of each years state budget.

Everything else scrambles for secondor third-fiddle with barely more than a half of loaf left. At this writing, the Senate is poised to vote and send to the Assembly a multi-billion dollar transportation measure to “fix” degraded highways and roadways throughout the State. It constitutes a huge funding boost on top of an already very expensive State Department of Transportation.

Where does housing fit in?

Without question, California needs more housing. According to a recent report from the Assembly Housing and Community Development Committee, California has a housing shortage—we simply are not building enough homes to keep up with the high demand. This is particularly true for low-income rental units while middle-income households are priced out of buying

homes. Over regulation, high development and permitting costs and a lack of consistent public funding have contributed to California’s housing shortage.

SB 3 and ACA 11 will help address California’s housing problems.

SB 3 (Beall) would authorize issuance of bonds in the amount of $3 billion to finance various existing housing programs. Bonds add more debt and are costly one-time affairs, not long-term sustainable, but certainly satisfy a nearterm need.

ACA 11 (Caballero) would impose a 0.25% tax on all retailers to be placed in a newly created “California Middle Class Affordable Housing and Homeless Shelter Account” in the state General Fund for the support of local and state programs that assist in the development or acquisition of housing.

We support these bills not only because their passage will lead to a much needed boon in housing development, but also because these bills focus on building homes through bond and sales tax money instead of targeting the rental housing industry for regulation such as rent control and just cause for tenancy.

The State must continue to address the housing shortage problem through investing in affordable home development and rehabilitation, rental and homeownership assistance and community development. Targeting our industry with more regulations and eliminating rental property owner rights and protections such as under the Costa Hawkins Act and Ellis Act

will serve to drive up costs, force rental property owners out of business and reduce incentives to build, maintain and invest in more badly needed housing.

Our industry representatives did an outstanding job presenting compelling reasons to oppose AB 1506 and AB 1505 (Bloom), AB 915 (Ting) and SB 277 (Bradford) and support SB 3 (Beall) and ACA 11 (Caballero).

Copyright© 2015 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I’m looking at a single-family residence to the deal doesn’t go through. Seems like a purchase. It’s a pocket listing, no signage, really good deal, I know the house, I’ve not on the MLS. The agent claims it’s a peeked in the windows, and it’s in incredigreat deal because the seller needs cash bly great shape. What am I missing, what quickly, wants a quick escrow, and is will- can go wrong? ing to let it go for under market. The only catch is the tenant doesn’t know the house Lots. You have actual notice of a tenant is for sale, and the owner doesn’t want the in possession. That means that you are tenant to know. He says that when I close bound by whatever rental agreement, escrow, I can serve my own notice to have or contract, that exists between the the tenant leave, but he doesn’t want the owner and the resident. The tenancy may8:08 turn to 1be a fixed tenant getting nervous and1-4page moving out if agreement 0547-17_PRESTIGE_AAOC revise_400:Layout 1 2/16/17 PMout Page

term lease for a long period of time at less than market rent. The resident may have a lease with an option to purchase the house for a fixed sum, possibly less than what you are paying for it. There may be litigation between the parties relating to the premises, possibly mold or some other contamination issue that you may not be aware of. If the deal really is as described, then prepare a purchase agreement providing a due diligence period allowing you a brief

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May 2017

time period to check title, condition and other issues. Once escrow is open, and you are satisfied with title, and the condition of the premises, contact the resident, confirm the terms of his tenancy, get a copy of his rental agreement, and prepare an estoppel certificate for the resident to sign affirming the tenancy agreement, amount of deposit, and affirming that he has no equitable or legal interest in the property.

you from enforcing your late fee provision or demanding payments on time.

As such, even though the utility payment may be small when compared to the rent, it is still an obligation under the lease, and it should be enforced like any other provision.

Just opened up the mail, and what do you suppose was in it? A notice from my bank informing me that one of my tenant’s rent

check was returned unpaid because he placed a stop payment on it. Imagine that, it’s now mid-month, no warning, no phone call, the deadbeat didn’t even have the courtesy of letting me know he was going to stop payment on his check. It kind of makes sense though, he asked a couple of weeks back if I’d let him out of his lease early, guess his girlfriend has a nicer place and he wanted to move in with her. I called

Q&A — continued on page 12

We have a guesthouse in the back of our home. The place has been there forever.

Anyway, after the kids went off to college, we started renting it out. The current tenant signed a lease to pay rent plus their prorated portion of the monthly utilities.

We didn’t get a payment this month. I am getting ready to serve a default notice, but I want to make sure I do it correctly. He owes rent and the utilities. Not sure if I can include both on the same notice. How can I recover the utility portion? Also, what if the resident pays the rent, but fails to pay the utilities? The utilities aren’t much, should I just let him run an outstanding balance and either deduct it from his deposit when he leaves or maybe ask for it when it gets a bit higher?

First, the outstanding utilities should be paid timely and can be demanded through the service of a 3-Day Notice to Perform or Quit for Breach of Covenant. This notice should be served concurrently with your three day notice to pay rent or quit. The Notice to Perform would inform the resident of his default in payment of the utility charges, and would require that the tenant perform by paying the outstanding utility charges within three days. It’s never a good business practice to carry balances over from one month to the next. When the time comes for you to take action, your prior conduct of accepting late payments without objection could result in the court finding that you ‘waived’ your right to receive payment on time. Such a ‘waiver’ of your rights and remedies may prevent

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Q&A — continued from 11 his phone number, got a recording saying that it had been disconnected. His cell phone works, got his voice mail, and left a message. I’m guessing that when I swing by later today, it’ll be empty. What do I do now? I don’t want to make any mistakes; can I just change the locks if he’s out?

You have a couple of issues that you need to resolve, first the issue of return of possession of the premises, and then, of course, getting you paid. If the tenant appears to have vacated when you visit the unit later today, then you must follow certain procedural rules before you simply change the locks. Ideally, you will be able to contact the tenant on his cell or at work. If you make contact, ask that the tenant confirm that he is out by faxing or emailing you written confirmation. If you are able to confirm that he has moved out, you will not have to follow the abandoned real property notice requirements, and will be able to

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Apartment News

retake possession immediately. If when you visit the unit, and find that it is vacant, and if the rent is due and unpaid for fourteen days, and the tenant has not voluntarily surrendered possession, then you must serve a written notice of Belief of Abandonment of Real Property. The notice can be posted on the premises and mailed by regular mail to the tenant’s last known address, your property. You must wait eighteen days before you retake possession. If the tenant does not reply, in writing, by informing you of his address for service of an unlawful detainer within eighteen days, then you may retake possession, and change the locks. Once you regain possession, prepare the security deposit disposition form. If he skipped mid lease, he will owe the balance of the term, or until you mitigate your damages by reletting the unit, whichever occurs first. Hang on to the tenant’s check that was returned by the bank.

Stop payment orders are only effective for six months, unless renewed by the

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May 2017

maker, which rarely happens. That means, in six months and a day, you can redeposit the check, and if there are sufficient funds, the check will clear.

I recently had the pleasure of spending my entire morning watching small claims cases come and go, while waiting for my own. The more I watched, the more I realized that it is a highly “subjective” area, and prone to a lot of “creative” testimony.

Needless to say, by the time my case was called my confidence level had been reduced several notches. I guess I did ok, at least better than most, but I’m not sure what I could have done that would have helped. Can you give me some pointers that will help me out next time?

If landlords and tenants are meeting in small claims court, it usually is because the tenant is suing the landlord over a security deposit, or the landlord is suing the tenant over damages done to the unit over and above the security

deposit, or some combination of the two. Whatever the underlying cause of action, there are many things a landlord should do that would greatly reduce the chances of being brought into a suit, or if a suit is brought, will greatly increase the landlord’s chance of prevailing.

Proper tenant screening at the inception of the tenancy will effectively weed out the “habitual” litigant. By verifying past tenancies, many former landlords will volunteer past disputes, and their outcome, with you. Using the proper rental agreement will also aid you in a future lawsuit, by clearly identifying rights and duties of all parties during the tenancy. A properly completed move-in inspection form, signed by the tenant establishes a baseline in which to determine future damage. Proper documentation recording requests for repairs, actual repairs made, defining the cause of the needed repair, and correspondence documenting any alleged breach by the tenant, such as overcrowding, failure to clean or maintain,

or other misuse of the premises. Upon the tenants moving out of the unit, it is important to carefully prepare a moveout checklist detailing any and all damage to the unit. Excessive damage to walls, or carpet covered with pet stains or ground in dirt and oil. Remember that you are required to properly account for the security deposit within twenty-one days of receiving possession, charging the tenant only for damages and cleaning in excess of ordinary wear and tear. Stay away from any “standard cleaning fee”, only pass on proper deductions. If the tenant damaged it, don’t be afraid to charge him for it, conversely, if the tenant left the premises in the same condition as when he got it, then refund the deposit. Make sure that you attach copies of all receipts, including the name, address and phone number of the vendor doing the repairs, to the security deposit disposition statement. One last thing, if you go to court, be prepared, be organized, and be truthful.

May 2017

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 255,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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Apartment News

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DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

We are getting bids for the driveway of an apartment house. Each contractor has his own opinion about the scope of work. It becomes confusing. Anne

Dear Anne:

“Apples and Oranges” bids are very common and not unique to the asphalt trade. Every contractor has different materials and suppliers which they are not only familiar with, but experienced

in the application. As with any profession, a diagnosis, procedure, product and cure may vary. This is why a second opinion is always encouraged or necessary. We too often consider the” three bid” rule as a tool to compare pricing and do not delve deeper into quality, workmanship, application, or other specification which can dramatically increase or decrease the costs related to our repairs.

It is best to develop a scope of work,

– – – – –

with drawings which identify in detail the following, (this will ensure all other contractors are bidding on the same scope).

1. Areas to be covered, replaced, repaired in square feet and outlined in site plan.

2. Clearly identified type and quantity of asphalt mix, slurry, sealer. This Maintenance — continued on page 16

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Apartment News

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May 2017

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Apartment News

15

against “pooling or “ponding”

Maintenance — continued from 14 is very important as most asphalt is recycled and diminishes in quality.

3. Which equipment will be used to address repairs and distribution of materials (compaction and heavy rolling equipment is key).

4. Communicate your long term or short term expectations.

5. Ask that the application warrants

6. Look for proper compacted thickness according to load. (Example: 2.5” of laid asphalt and then compacted 2” by roller.)

7. Monitor all work being performed to ensure the contractor is adhering to the contracted specifications. (Ask that a supervisor is always onsite).

8. Scrutinize the lowest bid very carefully.

9. Require all other industry standard practices, insurance, contract language be in the agreement.

10. Visit the www.cslb.gov for additional tips on how to protect yourself.

Dear Maintenance Men:

I am having a dilemma; one of my downstairs units has a major plumbing problem. According to the plumber, the tub/shower drain beyond the trap is rotted and needs to be replaced. The plumber says the tub must be removed to complete the repairs. I’m afraid to approve the bid due to not only the cost and inconvenience to my resident, but my shower wall tile is in perfect condition. What are some of the steps to make sure this ‘rotted’ pipe is the issue before I give the plumber the OK? Joan

Dear Joan:

Most likely the tub may be compromised as well as the drain pipe. Most tubs have access behind them for pipe repair. You may want to get a second opinion as this is a major job.

The shower tile is most times the “ouch” factor in a tub replacement. It is hard to see perfectly good tile go to waste. As a matter of fact, removing a tub is always a big job and we don’t blame you for being hesitant.

We recommend doing a rooter service first. If the pipe is rotted or broken, evidence of mud or other debris might stick to the snake. Next, using a camera snake, you might be able to see the break and confirm the plumber’s diagnosis. The snake and camera will give you a good idea of the direction, distance and location of the break. This will come in handy when it comes time to make holes in your concrete. (The less holes the better!)

Some ‘telltale’ signs your line is broken, corroded or worn through form the bottom: 1: The tip and cable of the ‘snake’ Maintenance — continued on page 18

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Apartment News

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May 2017

APARTMENTALIZE.

Get focused. Get inspired. Get going.

The NAA Education Conference & Exposition is headed to Atlanta, and you’ll want to start planning now. It’s the main event. The big one.

The apartment industry’s can’t-miss gathering of 2017. We’ve added more education, solutions and networking than ever before. So get ready. It’s time to apartmentalize.

Register today!

Learn more at www.naahq.org/educonf.

June 21-24, 2017 | Georgia World Congress Center | Atlanta

May 2017

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Apartment News

17

Maintenance — continued from 16 rooter line is clogged with mud, (Black sludge is normal in older lines) 2: The rooter cable cannot break loose the clog. (The cable tip may have found the hole in the pipe and is busy digging a tunnel in the dirt.)

3: The clog returns time and time again.

4: Waste water is found at the interior or exterior of the unit.

With regards to your shower wall tile, simply cut the first two tile courses above the tub. You can break the tile along a natural grout line or use a ceramic tile saw to cut through the tile.

After the tub is removed and reinstalled. Replace any of the drywall behind the tile with ‘HardieBacker cement board materiel and install the missing tile and grout to match.

Dear Maintenance Men:

I am updating my resident move-in

letter about the proper usage of the appliances in the unit and I have a question about coffee grounds. I have always heard it is bad to put coffee grounds down the garbage disposal unit, but don’t know why? The grounds are finely ground and should pass through the disposal with no problem, so why are coffee grounds bad? Robert

Dear Robert:

The problem with coffee grounds is most people just dump the contents of the coffee machine into the drain and don’t use enough water to wash it away.

What happens with the coffee grounds, especially with back-to-back drains, is that the coffee grounds tend to pile up in the pipe as it goes through the wall. Over time it will pack the pipe completely.

The garbage disposal does not have trouble with the grounds themselves; it’s what happens after they leave the disposal. Again, if the coffee grounds are fed slowly into the disposal with plenty of water running, the grounds will disperse and not compact in the

drain line. Unfortunately, we find most residents are not really patient enough and just dump the grounds and go.

If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371.

Frank Alvarez is the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County.

Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com. For more info please go to: www.BuffaloMaintenance.com Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors and Past President and past Chairman of the Education Committee of the Apartment Association of Orange County. Jerry has been involved with apartments as a professional since 1988.

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL) 18

Apartment News

www.aaoc.com

May 2017

Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructed by: Fair Housing Council of Orange County Date:

Thursday, June 15, 2017

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

3 CEC Points

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on June 15, 2017 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

May 2017

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Apartment News

19

Is Your Toolbox Equipped for You to be a Successful Leasing Professional?

BY ELAINE SIMPSON, PRESIDENT OF OCCUPANCY SOLUTIONS, LLC.

S

et yourself up for leasing success by making a resolution to consistently use these basic leasing tools. If you put all of them in your leasing toolbox and use them regularly and properly, they will lead you to success!

The Tour Path — As they say, “put your best foot forward”. After making sure the office entrance and office look inviting, are clean and in order for the day, take the time to preview the path on which you will take your prospects while touring and demonstrating why your community is perfect for them. Be

sure to pick up any trash or cigarette butts along your route. While walking your tour path, be sure to take notes of maintenance or other issues that must be addressed to make your tour route look its best so you can impress your prospect.

Models and Vacant Market Ready Apartments — Preview the apartments that you will be showing. Create a “sparkle kit” of basic cleaning supplies to carry with you so you can clean a mirror, dust a shelf, pick up a dead bug, change a light bulb, etc. Include furni-

ture markers to touch up scratches and scuffs on the model furniture. All the interior lights in the apartment should be on. Set the thermostat to the proper temperature for the day. Turn on the radio and open the blinds.

Leasing Binder — We love to use Leasing Binders to hold and organize our paperwork. Leasing binders are generally 3-ring notebooks with tab dividers and pockets to hold: availability list; product knowledge; marketing Toolbox — continued on page 22

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(949) 552-7831 20

Apartment News

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May 2017

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¥ Rebate begins after minimum $10,000 spend. Rebate period is January 1–December 31. Rebate checks are issued 60 days after the rebate period ends. Rebates of less than $1,000 will be provided in the form of a The Home Depot Gift Card. ©2016 Homer TLC, Inc. All rights reserved.

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you sell against them. This list can help you when overcoming objections.

Telephone Call Log — Everyone in the office should be logging their telephone calls. It will capture how many calls were answered by a person during business hours. The data will also illustrate which days and times of day are the busiest. Many people just hang up and won’t leave a message when they hear a voice message so try to answer every call in person.

Terrific Telephone Techniques — The goal is to give and receive as much information as possible in an organized way in very little time in a polite and professional manner that leads to an appointment to visit the community or a lease over the phone. You can create your own leasing script. We don’t want you to sound like a robot, but if you follow along with a script you won’t forget to ask important questions and to give each caller a brief description of the apartment interior and community amenities, invite them to tour and set

Toolbox — continued from 20 materials including brochures, floor plans, photos and current flyers; market surveys so that you can educate your prospects regarding the competition (remember not to gossip but speak factually about what they offer or don’t offer); guest cards; applications; business cards; calculator; tape measure.

Also use page protectors to keep the documents and pages looking clean and crisp.

Product Knowledge Notebook — Make this section of your binder a place to keep all of the information that you can find about the physical asset: year built, number of acres, type of zoning, number of units, unit mix, type of construction, type of insulation, floor plans, room dimensions, window sizes, carpet and flooring colors, lists of upgrades, etc.

List of Competitive Advantages — Make a list of the things that set you apart from your competition to help

up an appointment. You should ask for each caller’s name at the beginning of the call and use it during your conversation to personalize the call. Find out how each caller heard about your community so you can track what advertising sources are working and which ones are not working for you. Your list of questions should also include: Desired floorplan? How soon needed? Number of occupants? Pets? Length of lease?

Why moving? Your description should include: feature/benefits of apartment interiors; community amenities; utility information; deposits and fees; invitation to visit; location and office hours; directions if needed; instructions on how to apply, etc.

Ear Appealing Descriptions and Words to Avoid — Each leasing consultant should take the time to write out a description of each floor plan within the community and then practice verbally using those descriptions Toolbox — continued on page 24

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Apartment News

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Rental Application Process Seminar Select the best residents by using the best tools! Learn how to accept applications, process screening reports, increase your net operating income, maximize your property’s potential, and fill your vacancies with confidence.

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Attend this seminar to learn how to: 1) Accept the Application 2) Navigate the Screening Process 3) Approve or Deny the Applicant 4) Prepare for Occupancy

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5) Implement Move in Procedures 6) Follow-up with New Residents

Location: AAOC Offices 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

Cost:

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2 CEC Points

Register TODAY! Call (714) 245-9500 or Online at www.AAOC.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

May 2017

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Apartment News

23

Toolbox — continued from 22 for their presentations whether over the phone, on line or in person. Think of your own “ear appealing” words to use in your descriptions. Examples: exceptional, unique, charming, cleverly designed, stylish, etc. Avoid using industry words. Replace complex, property, site and unit with community and apartment or home.

Proper In-Person Greeting — Stand up to greet each prospect. Look them in the eye, extend your arm to offer a firm handshake, verbally introduce yourself and welcome them to your community.

Guest Cards — Whether you use printed or computer guest cards, best practice is to fill out the guest cards for your prospects instead of asking them to do it. You can ask questions and make notes while making conversation.

Record their “hot” buttons and note what is really important to them in finding their next home. These notes

will help you later during your presentation, tour and closing.

Product Demonstration — We suggest you show your selected vacant apartment(s) before showing your model(s). This helps prospects envision their own furniture being placed in their new home. Use the information from your guest card and point out the features and benefits you already know will interest them. Take this time to build rapport and start closing the sale.

Closing Techniques — There are several ways to approach closing the sale. You can set the stage for closing when you first speak to a prospect on the phone or at the beginning of an office visit before you ever leave the office by asking two key questions: 1. What other options are you considering? 2. If you see something you like, are you prepared to lease today? This will start the dialog you need to work your magic.

Fantastic Follow Up — It is a little old fashioned, but we suggest the use of a

Palm Court

“tickler box” in your leasing office to keep track of all leads from all employees so constant, progressive follow up can be done with each prospect until they tell you that they have leased somewhere else or to stop contacting them.

About the Author: Elaine Simpson, owner of Occupancy Solutions, offers awesome in-person training sessions on this property management topic and many others in addition to e-learning courses and webinars. She can be reached at (800) 865-0948 or www.occupancysolutions.com

Mission Plaza

Park Magnolia

We have built, owned and managed properties for over 45 years and we have learned that the best way to improve a property is from the inside out. If our “Customers” or residents as we like to call them, are happy and feel cared for, they will typically want to stay longer and this is good for everyone.

Our goal is to provide you with an apartment living lifestyle that meets your comfort and needs. Whether it’s WIFI access in the apartment community common areas, beautiful outdoor pools (at most locations) or 24 hour laundry facilities, The Management Works apartment communities is where you can relax in your quality apartment home.

T: (949) 644-2063 • F: (949) 644-2067 E: contact@mgtworks.com • W: www.mgtworks.com

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Apartment News

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May 2017

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May 2017

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Apartment News

25

Credit Bureaus’ New Standards Might Improve Renters’ Credit Score

W

ith the credit bureaus’ new National Consumer Assistance Plan (NCAP) hot on our heels, it’s starting to look like these future changes could actually improve millions of U.S. credit scores. While a score boost definitely rears in the rental applicants’ favor, these new standards might be a little disconcerting for landlords and real estate agents where tax

26

Apartment News

liens and civil judgments play an important role in the rental decision.

What is the National Consumer Assistance Plan (NCAP)?

Announced September of last year, NCAP establishes new standards (or PII) for a record to appear on a consumer credit report. New and existing Public Record data will have to adhere

www.aaoc.com

May 2017

BY BECKY BOWER

to these two standards: 1. The minimum is required of consumer identifying information: name, address, social security number and/or date of birth 2. The minimum frequency (at least every 90 days) of courthouse visits New Standards — continued on page 28

May 2017

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Apartment News

27

New Standards — continued from 26 to obtain newly filed and updated public records is required.

NCAP will be applied to all new and existing public record data used by Experian®, Equifax®, and TransUnion® on July 1, 2017.

While Experian® and the other bureaus “anticipate no change to bankruptcy public record data” since bankruptcies are typically filed with the

minimum consumer ID information, like SSN (which passes standard #1), this will affect civil judgment public record and tax lien data. In fact, the preliminary analysis by Experian® projects that about 96% of civil judgement data might not meet the new standards.

For tax lien data, they’re expecting “as much as 50% of this data may not meet the enhanced PII requirements.”

What Does this Mean for Landlords, Real Estate Agents, & Renters?

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Contact your local multifamily expert: Dan Blackwell, Senior Vice President +1 949 307 8319 cbre.com/invocmultifamily Multifamily Investment Property Sales

28

Apartment News

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May 2017

As an estimated 96% of civil judgement data and as much as ½ of all tax lien data does not meet the new standards, records that do not comply with PII will be removed. This means, if a property manager or landlord’s rental applicant has a civil judgement record (like an monetary eviction), but that civil judgment data is incomplete in some way (for example, it’s missing the applicant’s SSN or date of birth), then that data will be removed. That eviction record will not impact the rental applicant’s credit score (FICO®, VantageScore®). So if you were depending on your applicant’s credit report to clue you in on evictions or other civil judgments, you will want to get that eviction data from a reputable source.

This removal of unstandardized data, as an effect, is expected to slightly boost credit scores across the U.S. VantageScore® suspects in their initial impact analysis that (in worst case scenario) a little over 8% of the scorable U.S. population will have a change in score. FICO®, one of the most widely used scoring models, are expected to release an impact analysis within the next month.

In the coming months insure that your tenant screening provider’s eviction and criminal data is up to par with your standards. As credit scores are expected to rise mid-year, keep track of your own score with https://www.annualcreditreport.com/index.action. You might be surprised (in a good way).

About the Author: Becky Bower is a writer for the ApplyConnect® Blog and a communications intern at ApplyConnect®, a consumer initiated tenant screening company.

She has also spent several years in compliance and auditing. Becky holds a degree in English with a focus in creative writing from CSU Channel Islands and is a published writer.

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May 2017

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Apartment News

29

AAOC’s 46th Annual Trade Show & Conference Not a seat left in the place as attendees listen intently to Stephen C. Duringer’s Legal Issues presentation.

T

he Orange County Fair & Event Center was the place to be on Thursday, March 9th! With over 100 vendors on hand and three awesome and informative seminars, AAOC’s Trade Show & Conference welcomed attendees interested in “Building Community in Rental Housing!”

This year’s Platinum Trade Show Sponsor was Home Depot and our 2

Gold Sponsors were Career Strategies and D & D Technologies. Their generosity and support are greatly appreciated.

The first seminar began with Stephen Duringer, Esq. of the Duringer Law Group, PLC speaking to a standing room only crowd about legal issues in 2017. This gave members a great opportunity to hear the latest from an expert, as well as to have the chance to

ask questions. Once again, Steve left the crowd better informed and educated.

He is definitely helping “build a better community!”

Next was our Leasing Seminar, “Constructing Positive Resident Experiences” presented by Apartment All Star–Kate Good. Her seminar included

Who has orange couches? AFR Furniture Rentals, that’s who! Thank you for sponsoring the lounge so guests could take a “load” off!

Some people have a chip on their shoulder. Roger Sonnenfeld from Access Exterminator Service has a spider on his.

Nate Mohle of Wine & Paint Apartments celebrates their Best Use of Product Booth Award win with wine and paint!

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Apartment News

www.aaoc.com

May 2017

Trade Show Recap — continued on page 32

BAD TENANTS HAPPEN When “good-bye” isn’t enough...it’s time to call Brennan Law Firm. Evicting or attempting to collect from an uncooperative tenant can be stressful, complex, and costly if not handled correctly.

At Brennan Law Firm, we focus on representing landlords and property managers exclusively in landlordtenant transactions and disputes. Our knowledgeable, assertive, and client-centered advocacy helps to get the job done right the first time – saving you time and money.

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May 2017

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Apartment News

31

The crew from NPM Staffing was on a break.

Trade Show Recap — continued from 30 learning how to generate a competitive advantage by focusing on speed and ease of deconstructing common practices in property management and learning how to reconstruct them with

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Apartment News

Winner of our Most Fun & Original Booth… Orange County Housing Authority.

a more consumer-friendly focus.

Our final seminar was the 7th Annual Rental Housing Economic Forum. This seminar was moderated by Nick Lieberman, AAOC Past President and President of Bona Fide Mortgage.

Four industry experts were guest panel-

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May 2017

ists. Those that participated were; Michael Brown of Camden Properties; Jonathan Lansner, columnist and blogger for The Orange County Register; Keith Wasserman of Gelt, Inc. and Lowell Trade Show Recap — continued on page 34

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33

What did you get at the Trade Show? PRC Restoration was giving away a “wad” of cash!

The hall was PACKED with attendees!

Trade Show Recap — continued from 32 Takahashi of Fannie Mae. It’s not often that there is a gathering of four industry leaders together at the same place and time to give their opinions and advice on rental housing management and ownership. Our attendees took

away some great information!

Throughout the day attendees played Bingo in the hopes of winning one of two available $500 cash prizes. After completing a bingo card each participant’s name was entered into the drawing. This year our lucky winners were Joy Ferrufino and Julie Brown…congratulations!

Our show was made up of exhibitors that are finest of any around! Our Trade Show & Conference would not be possible without them. The services that were offered by our exhibitors ranged from carpet cleaning to nurseries, apartment supplies to pest control, and many more! Exhibitors made the day so much

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Apartment News

From left to right: Randy, Bill, Tim & Sonya

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May 2017

Friendly faces at Signal 88 Security!

The lovely ladies of Bernardo Concrete.

Attendee Mary Caldwell spins the prize wheel at the Home Depot Booth, our Platinum Sponsor for the show. Congrats to Home Depot for winning our Best Use of Theme Booth Award!

Best Overall Booth Award goes to… State Farm – Sarah Atkinson Insurance Agency!

TWINS! Apartment All Star Speaker, Kate Good, poses with her twin for the day, Lisa Fagan, of Steadfast Companies.

One of our Gold Sponsors, D & D Technologies.

Trade Show Recap — continued on page 36

May 2017

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35

Thank you, Career Strategies, for being one of our Gold Sponsors!

Trade Show Recap — continued from 35 fun with their booth decorations and enthusiasm! Being recognized this year for their outstanding booth designs were, Sarah Atkinson — State Farm Insurance Agency, Best Overall Booth; Wine &

36

Apartment News

The panelists and moderator for the 7th Annual Economic Forum (from left: Nick Lieberman, Jon Lansner, Keith Wasserman, Lowell Takahashi, & Michael Brown).

Paint Apartments, Best Use of Product; Home Depot, Best Use of Theme; and Orange County Housing Authority, Most Fun & Most Original Booth.

A huge thank you goes to our WiFi Sponsor, CBRE; our lanyard sponsor, Career Strategies and of course our

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May 2017

volunteers!

Lastly, the ultimate thank you goes to you, our wonderful members! You are what made this a true success. Thank you for your continued support!

Exhibitors —Thank you for ...

Our Exhibitors: ACCESS Exterminator Service, Inc. ACE Coin-Op Laundry Services ACT, Inc. D’MAND Kontrols Systems AEI Corporation AFR Furniture Rental All Valley Washer Service Alliance America On Track American Environmental Specialists, Inc. Andersen Cabinets Anderson Group International Apartments.com/CoStar Group Apex Window Décor Ascent Multifamily Bernardo Concrete, Inc. Biosweep OC Bolour Brennan Law Firm Buffalo Maintenance Cal Solar Inc. Calbath California Rooter & Plumbing California Safety Agency Career Strategies Chase Bank Commercial Term Lending CIC CloudKeyz Commercial Bath Refinishing CSC ServiceWorks/Appliance Warehouse D & D Technologies Debinaire Co. Dedicated Transportation Services Delta Repipe Duringer Law Group PLC EDC Technologies, Inc.

Enovative Group, Inc. Entrata Evolution Building Efficiency Excalibur Laundries Fair Housing Council of Orange County FastEvict.com Law Group Five Star Turf Commercial For Rent Media Solutions ForeverLawn Pacific Coast FSI Construction Gorman Roofing Services Guardian Roofs Hackett Insurance Services/Farmers Insurance Hardy Window Company Home Depot Illumination Foundation Ironwood Plumbing, Inc. JLE Property Management Inc KD Electric KMG Property Management Kwikset L & D Appliance Corporation L.A. Hydro-Jet & Rooter Service, Inc. LegendMRO Lighting Supply, Inc. Los Gatos, Inc. Marcus & Millichap Commercial Real Estate McCarthy Roofing McCormack Roofing Milgard Windows & Doors National Apartment Association National Service Co. NFP Property & Casualty NPM Staffing Orange County Housing Authority

Overnight Kitchens P C Vending Pacific Painting & Construction Inc. Power Pro Plumbing PRC Restoration Precision Provident Bank R & B Wholesale Distributors, Inc. Renewal by Andersen Renoir Staffing, LLC Reynolds Realty Advisors Rose Paving LLC Saber Foundation Repair SERVPRO of Newport Beach & HB South Shaw Builder Flooring Signal 88 Security Smoke-Free Housing Options SoCalGas Southern California Edison Spicer Mechanical, Inc. State Farm – Sarah Atkinson Insurance Agency Inc. Storm Water Inspection & Maintenance Services, Inc. Suntrek Solar TELACU Weatherproofing The American Lung Association in California The Liberty Group The Republic Companies Theresa Simes Agency – Farmers Insurance Turnaround Solutions W.R. Gorman & Associates WASH Multifamily Laundry Systems Water Heater Man, Inc. Water Heaters Only, Inc. Wine and Paint Apartments Zillow Group

A special thank you to our sponsors…

Gold Sponsors: Career Strategies D&D Technologies

Platinum Sponsor: Home Depot

May 2017

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37

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May 2017

!

Please Help Us Welcome the 2017 Product and Service Council Committe of AAOC

PLEASE HELP US WELCOME THE 2017 PRODUCT AND SERVICE COUNCIL COMMITTEE of AAOC

Nathan Poth

LoCali Management Group Managing Principal M: 714-747-9074 nathan@livinglocali.com www.livinglocali.com

The Managing Principal of local professionals who know Property Mgmt. He left the corporate world to focus on the boutique properties of 50 units or less. Our name says it all… We live local, manage local and play local here in SoCal.

Jordan Lewis

Entrata Regional VP of Sales M: 801-735-6988 jlewis@entrata.com www.entrata.com

The Regional Vice President of the Sales and Client Relations in SoCal. After extensive experience in marketing, sales and accounting, his main roll was to work with various associations throughout the country. He and his family recently relocated to SoCal from Washington DC.

Frankie Alvarez

Buffalo Maintenance Inc. President M: 174-956-8371 frankie@contactbuffalo.com www.buffalomaintenance.com

The President of a full service property remodeling and repair company. He has been involved with the rental housing industry for over 25 years. 2017 Board of Directors, PSC Committee Chair, Education Committee Co-Chair.

Debbie Malloy DiBernardo

Apartment Association of Orange County Advertising & Media Sales Director M: 949-795-0703 debbied@aaoc.com www.aaoc.com

The Advertising & Media Sales Director for AAOC and is responsible for placing all advertising in AAOC’s award winning magazine “Apartment News”, which is the official publication of AAOC. She is also responsible for getting all level AAOC Event Sponsorships.

May 2017

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39

Investment Decision-Making

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

from Cash In on the Myths of Real Estate

A

ll too often we fall into traps that seem to make perfect sense, but in reality only hurt us.

In many ways, that is why I wrote my book, Cash In on the Myths of Real Estate. After years of investing myself, working with clients as a real estate

8-5

broker, and talking with members in my various roles on the AAOC board, I realized that there are many popular beliefs that hold us back from achieving our goals.

One of the most prevalent of these is, I think, at the crux of why so many

of us make less than optimal decisions regarding our rental properties. We approach these investment opportunities from a transactional basis rather than looking at the big picture.

Investing is a simple buy, sell, or hold decision.

Popular Belief: Your choice of options regarding a particular investment property are basically limited to buy, sell, or hold — especially when talking with a real estate agent.

Bill’s Truth: Real estate agents represent buyers and sellers, so their focus is on those transactional aspects. However, as an investor, your perspective has to take into account not just the transaction itself, but how the action that you take is going to impact our wealth building goals.

Ideally, you want to be working with an agent who is willing to go beyond the transactional basics and really delve into all of your options. A full review should take into account not just the choice of buy/ sell or hold, but also look at the ramifications of selling versus exchanging, as well as how a particular investment decision might further diversify your portfolio and/or provide a means to implement a possible gift of exit strategy.A good advisor should understand the specific objectives of the transaction under consideration and then, on your behalf, clearly outline all of your options as well as quantify how each action would impact your long-term financial goals.

Cash In: Capitalize on the flexibility of real estate ownership.

Think about and run the numbers on all of your options.

So what are your options? As I stated in an earlier Apartment News Magazine article (June, 2016), it all starts with having a written real estate plan. This

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provides the means for seeking out reasonable options and quantifying outcomes so that you can make decisions that help you achieve your goals.

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May 2017

The minute you hear the words, real estate agent/broker, you think that you need to be selling or buying. Most investors aren’t ready to make that

commitment, so they just hold on to what they have without realizing that “holding” is an option.

Those investors have just made a decision without quantifying the outcome. Nor have they thought about other options — such as refinancing and pulling out some of the profits to use for additional investments, improvements or other purposes. Or, perhaps, they should consider exchanging into a different type of property ownership that offers an income stream with less hands-on work.

The options you review and the conclusions that you reach all depend upon your plan and your objectives. This decision-making process applies whether you are in wealth-building mode or are more concerned about securing your cash flow and taking care of your heirs. However, be aware that these are two entirely different scenarios and as you transition from one to the other, some judicious repositioning may be required.

In last month’s article entitled “Owning Forever,” (April 2017 issue of Apartment News Magazine), I touched upon legacy planning. Most people think that all they need is a will and possibly a trust, but those are really just the legalities. There is a lot more involved.

As I ran through the process of trying to put together my own legacy plan, I realized that there are so many variables involved that there is no one solution or resource. You really need to sit down and have some one-on-one discussions with yourself, your heirs and with a number of advisors.

Once again, my son Tim and I are teaming up to do some writing. Keep watch for more information about Your Legacy & Your Real Estate Assets.

About the Author: William R. Gorman, MBA and CCIM, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, who is a CPA and Broker; along with Randy Combs, MBA and Broker; plus Sonya Loera, Realtor.

Bugs? Call Kevin Perhaps you have experienced “bugs” in your computer software. Nearly everyone has at some point and then they have to call an IT specialist to sort it out and get the “bugs” out.

The same goes for your insurance coverage. In almost all reviews we’ve conducted, we have found “bugs” in their insurance program. Most are not done intentionally by the agent or insurance company. Usually it is a result of trying to do too much by the insurance agent in an understaffed office.

PHD Insurance Brokers has a seasoned trained staff that will take their time to review your insurance portfolio. Not only will they be taking adequate time to review your situation, they will also be working with photos from an inspection performed by Kevin Hendrie. Kevin has over 10 years of experience surveying and taking photos before the review and quoting even takes place.

Clients have told us about being cancelled by a well-intentioned agent who felt it was their duty to always come in with the lowest premium. Often this approach backfires because the quoting company makes the coverage effective and then does the inspection. In many cases, the inspector finds a problem, tells the insurance underwriter and the policy is cancelled. This usually necessitates the apartment owner to go into a non-standard market for a year or more with substantially higher premiums. This is why it is crucial that an inspection is done prior to being quoted by an insurance company. Avoid having a cancelled policy due to the “bugs” being found after the policy is in place.

Call us now at (800) 640-4743 or (714) 534-6310 for a competitive quote with the “bugs” out at the start of the quoting process.

Call today.

Lee Hendrie President/CEO Author, Speaker, Consumer Advocate

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

May 2017

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Apartment News

41

Traveling Around The World Together, Come Along!

In 2017 and early 2018 we have three wonderful tours for members to enjoy, small group experiences across diverse tours spanning the globe. If you’re looking to stay closer to home, join us for a glorious and fun journey up the scenic and rugged Canadian coastline. It’s round-trip New York City with exploration all the way to stunning Quebec City, including a voyage on the mighty St. Lawrence River.

Over the course of 14 days, we’ll explore Sydney, Halifax, Newfoundland and even an overnight in Quebec City. And like all Stewart Tours, touring is included in all cruise ports. Our beautiful home away from home is the incredible Norwegian Gem. This midsize cruise ship features amazing dining and terrific entertainment to enjoy each evening. To make this tour even better, we’ll enjoy 2 nights right in the heart of historic Philadelphia! Join us for chance to be in the heart of fall foliage this October in the Canadian Maritimes. $3,999pp / Oct 20-Nov 2, 2017.

This August, we have a fascinating journey on the eastern region of the Danube River as we explore from Budapest to Bucharest over 16 Days. A fabulous week-long 5-Star river cruise is bookended by 3 nights of exploration in Budapest and Slovakia and 3 nights in the heart of Romania in exotic and off-the-beaten-path Transylvania! A voyage on the beautiful Danube River will include visit to 5 countries – Serbia, Croatia, Hungary, Bulgaria and Romania. Touring is included on the cruise, which features a next generation riverboat that is sure to impress. During the land exploration of the tour, enjoy Stewart Tours’ cultural touring with an emphasis on people-to-people and historical experiences, everything from dining in a resident’s home to a private classical music performance. A truly magical 16-day tour this August/September. $5,699pp /Aug 31-Sept 14, 2017.

An adventure to the very tip of the Americas is what waits Rental Property Owners for February of 2018.

Imagine sailing around the fabled horn of South America, witnessing the famous Straits of Magellan and gazing at the face of Amalia Glacier, part of the southern Patagonia Icefield. This South American tour starts in Buenos Aires with 2 nights of exploration. A highlight will be getting out into the countryside for a day with South American Gauchos and BBQ on a local ranch. Don’t worry, we didn’t forget about the famous Tango too, with a wonderful night out in vibrant Buenos Aires.

After two night in Buenos Aires, we’ll step aboard the beautiful and elegant mid-sized Norwegian Sun, unpacking only once for the next 14 days as we explore the coast of Argentina & Chile.

During the cruise, forget about booking a thousand-plus dollars of crowded cruise line shore excursions, all your touring is included and features hand-picked Stewart Tours’ land experiences. We will explore Puerto Montt, Punta Arenas, Ushuaia (Tierra del Fuego), Puerto Madryn, Montevideo and even the Falkland Islands. Ending in Valparaiso, we’ll spend three nights in the very best area of Santiago, Chile. Our Stewart Tours included land experiences range from making your very own wine in a Chilean vineyard to soaking up the vibrant and bustling atmosphere of Santiago’s famous market destinations. A 20-day journey around the iconic horn of South America, come along this February! $5,999pp /Jan 31-Feb 20, 2018. www.StewartTours.com or 1.866.944.3036

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Apartment News

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May 2017

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Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

May 2017

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Apartment News

43

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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May 2017

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May 2017

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45

Featuring

Product & Service Council Member:

Seven Tips for Attracting the Right Customers to Your Community

M

oving season is ready to launch with the warm summer months just around the corner. If you haven’t updated your models and clubhouse — it’s not too late. While the budget may be a concern, there are still several ways that you can minimize costs, maximize impact, and ensure that your apartment models and community spaces attract the residents that you want for your property.

First, assess what must be done. Take a walk through your models and community spaces and take a good hard look at them from your customers’ perspective. Maybe they still look good, but have they been looking that same “good” for a year or two? What about your target demographic? Has it changed? Perhaps it used to be the first-time renter right out of college, and you’ve done a renovation this past year, and it is now the 35-year old professional. Every detail should reflect the living experience that prospective residents will enjoy if they rent a unit. A properly done model and clubhouse is a statement about the services and culture of the property, which allows the customer to visualize living there.

Do you need to update your model but can’t afford a complete overhaul? You don’t have to change the entire model. Change out key pieces — perhaps the sofa, love seat and artwork. Check out the bedroom and consider the style of the headboard and furnishings and change out the soft goods. Replace the accent color on the bedroom wall, or perhaps add one. Many times, simple, subtle changes have a significant impact!

Putting model apartments and clubhouse environments together can be an overwhelming task, but it does not have to be if you remember the basics. Here are some to inspire.

1. Know the dimensions of the room. Also, know the ingress points and the measurements of each. Be sure to include doors, hallway, and stair widths (if they are used to get to the room you are decorating).

2. Set the tone. Want energy in a room? Select the furnishings in different heights and sizes. If you want a more serene, calm environment, make sure the furnishings are the same height and scale. The ratio of the furniture to the size of the room is essential. There is nothing worse than walking into a model with furniture that is too large or too small.

3. Work the form. All spaces have form; whether the shape is oval, round, or square, etc. For instance, divide a long, narrow room into two squares. Use one end of the space for a conversational space with big lounge chairs and television and use the other for a different function such as a dining area.

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May 2017

4. Encourage conversation. Arrange the settings so that the area is a shared space. For example, two chairs facing a sofa, two love seats facing one another, or any arrangement that allows people to enjoy easy conversation. Consider the same thing in the dining area. Inclusive conversation is the reason that dining tables claim the middle of the room.

5. Take advantage of the view. Position the furnishings in front of a beautiful view.

6. Avoid the perimeter. Floating pieces are always best. Of course, we don’t all have the luxury of much space. Even so, you can place a large sofa along the wall and float chairs at angles facing it to create the feeling of more space.

7. Choose neutral colors. Choosing neutral tones for models and club houses extends the relevance of design. Use accent pieces like throw pillows, throws, artwork, and accessories to add trending color and textiles.

Keeping these simple tips in mind, your communities can look professionally designed while creating a warm and inviting feel that suits the purpose of each space perfectly — and help attract the perfect occupants. If you need help deciding what needs to be done and will make the most impact, or need assistance with design ideas, contact your AFR Representative for a consultation at 888-AFR-RENT or visit our website at www.rentfurniture.com.

PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Access Control Solutions

Air Conditioning & Heating

Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Accounting Services

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Accounting Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com

See the Advertisers Index on Page 72 for the location of our ad.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Product & Service Council — continued on page 48

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Outsourced accounting, tax credit and management consulting.

The fastest growing property management software in the industry

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment data and market research.

May 2017

www.aaoc.com

Apartment News

47

Product & Service Council continued from page 47

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Appliances Sales, Service & Leasing

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Multifamily brokerage and advisement services.

#1 nationwide provider of information and advertising services.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Apartment/Student Housing

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338

PAVING COMPANY, INC. • Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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Apartment News

American Appliance Rentals Rodrigo Cardenas 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 rodrigo@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

• Asphalt Overlays • New Installations • Seal Coating

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

www.aaoc.com

May 2017

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

H.G. Long and Associates—FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Assistance in avoiding capital gains taxes on sale.

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

Provide legal services on all employment related issues and Fair Housing discrimination claims.

Product & Service Council — continued on page 50

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

May 2017

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Product & Service Council

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Bath Renovations

continued from page 49

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ruzicka, Wallace & Coughlin, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

See the Advertisers Index on Page 72 for the location of our ad.

Boiler Systems

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Apartment Turnover Specialists.

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Ironwood Plumbing, Inc. Carl Ludwig 1315 N. Tustin St., Suite I387 Orange, CA 92867 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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Apartment News

www.aaoc.com

A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

May 2017

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Water Heater/boiler service and installation.

Buying Group NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Carpentry Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction Services, Inc. Scott DeMint 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (949) 595-5990, Fax (949) 595-5956 sdemint@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 52

Cabinets Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

R3 Construction Services, Inc. Scott DeMint 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (949) 595-5990, Fax (949) 595-5956 sdemint@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

714-538-3330 CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

May 2017

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Apartment News

51

Product & Service Council

Cleaning Service

continued from page 51

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Apartment Turnover Specialists.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Carpet Sales & Service Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

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Apartment News

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnover Specialists.

We are a full service company specializing in interior renovations and unit turns.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Collections Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

www.aaoc.com

May 2017

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Construction

See the Advertisers Index on Page 72 for the location of our ad.

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Parking lot maintenance.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Consulting AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com

Provide capital plans for multiunit housing, churches and schools.

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Outsourced accounting, tax credit and management consulting.

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

General Contractor.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

May 2017

www.aaoc.com

Product & Service Council — continued on page 54

Apartment News

53

Product & Service Council

Deck Coatings, Magnesite Repairs, Waterproofing

Contract Services

continued from page 53

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Countertops

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

See the Advertisers Index on Page 72 for the location of our ad.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Laminate, quartz & granite available. No job too small.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450, Fax: (562) 9442470 info@thecountertopfactory.net — www.thecountertopfacory.net Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Doors & Windows R3 Construction Services, Inc. Scott DeMint 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (949) 595-5990, Fax (949) 595-5956 sdemint@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs.

• Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more!

• Tile/wood flooring • Drywall • Carpet/linoleum • Electrical Free Estimates. Fully Insured.

Thank you for your great work on our apartments before we put them up for sale.

Your work was top notch and you got everything done in the time frame we needed.

— Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you.

— Dale S., AAOC Member

54

Apartment News

www.aaoc.com

May 2017

Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Republic Windows & Doors Gayle Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Drain Cleaning

Electric Vehicle Products

Energy Management

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

American Appliance Rentals Thomas Hogue 14252 Culver Drive, Ste. 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com

Draperies/Blinds/Window Coverings Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Electrical

See the Advertisers Index on Page 72 for the location of our ad.

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

COMMERCIAL

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 56

L AUNDRY

SOLU TIONS

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Visit

CSCSW.com

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Electric wiring & installation of car charges & charging stations.

May 2017

www.aaoc.com

Apartment News

55

Product & Service Council continued from page 55

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Evictions

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

See the Advertisers Index on Page 72 for the location of our ad.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

56

Fax (562) 430-0693

Apartment News

www.aaoc.com

www.rayrobertsrealty.com May 2017

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire & Flood Restoration A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Garage Doors

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

See the Advertisers Index on Page 72 for the location of our ad.

Handyman

General Contractor

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Fire Extinguishers Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Fitness Equipment Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554, Fax: (866) 274-3488 stephan@opti-fit.com — www.opti-fit.com

Flooring Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Furniture Rental AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367, Fax: (323) 728-2143 sreyes@rentfurniture.com — www.rentfurniture.com Furniture rental for residents.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Republic Garage Doors Gayle Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

See the Advertisers Index on Page 72 for the location of our ad.

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com R3 Construction Services, Inc. Scott DeMint 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (949) 595-5990, Fax (949) 595-5956 sdemint@r3construction.com — www.r3construction.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

Product & Service Council — continued on page 58

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

May 2017

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57

Product & Service Council

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

continued from page 57

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Independent insurance brokerage representing commercial building owners and operators. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial, Personal & Health Insurance.

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

We provide the best insurance services for Apartment Owners in California.

PHD Insurance Brokers, Inc. Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett Provide insurance consulting & coverage.

Nelson & Associates, LLC Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com — www.nelsoninsure.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429, Fax: (714) 975-8966 eric.r.marrs@nfp.com — www.nfp.com

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Sarah Atkinson Insurance Agency Inc. Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com Providing insurance and financial services. See the Advertisers Index on Page 72 for the location of our ad.

Internet Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

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Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Janitorial Services S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Junk Removal Junk Studz, LLC Ben Pourcho 120 Tustin Avenue, Suite C #1125 Newport Beach, CA 92663 (949) 315-8999 junkstudz@gmail.com — www.junkstudz.com

Kitchen Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Landscapes/Hardscapes Forever Lawn Pacific Coast Denise Karmie 2763 Enclave St NW Uniontown, OH 44685 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Citizens Business Bank Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Bar-B-Clean Bryan Weinstein 24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350 bryan@bar-b-clean.com — www.bar-b-clean.com

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Business Banking, Apartment Loans/Commercial Loans.

Barbecue cleaning, repair, maintenance and replacement

Lighting

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Mailboxes Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Marketing

Maintenance, Repairs, Products

Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

See the Advertisers Index on Page 72 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

ELIMINATE TRIP HAZARDS

Concrete grinding costs up to 90% less than concrete replacement.

Before

After

Sidewalk trip hazards

Surface preparation

Raised cracks

Line removal

Humps in floors

And more!

Curb/Gutter

Call now for a free sidewalk evaluation.

800.922.2488 SaberFoundations.com Contractor License: 826234

May 2017

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Apartment News

59

Product & Service Council

Odor Removal

continued from page 59

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Mold Remediation American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Online Rent Payment RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Ornamental Iron

Apartment Financing

• 2– 4 units

• 5+ units

Full service parking permit management solution. We issue the permits!

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

See the Advertisers Index on Page 72 for the location of our ad.

Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

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Apartment News

We are a full service company specializing in interior renovations and unit turns.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com

“Depend on us”

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Parking

Paint Sales & Service

Serving multi-family owners since 1983

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

See the Advertisers Index on Page 72 for the location of our ad.

BONA FIDE MORTGAGE

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

www.aaoc.com

May 2017

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Patio Covers Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Patrol Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Pest Control Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com Western Exterminator Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Photography Tim Krueger Photography Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com — www.timkruegerphotographer.com

Plumbing, Contractors & Supplies California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Ironwood Plumbing, Inc. Carl Ludwig 1315 N. Tustin St., Suite I387 Orange, CA 92867 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

We are the leading screening and risk management provider for the multifamily industry.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Power Washing Advanced Powerwashing Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Power washing of walkways, dumpsters, parking areas, trash chutes.

Property Management AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 62

Property Management Services/Investments.

RASH YAMBO DECKING & STAIRS Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts Fully Insured • Lic.# 804656

Free Estimates

800-677-6168 May 2017

www.aaoc.com

Up to 10 Years Guaranteed

Apartment News

61

Product & Service Council continued from page 61

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Boutique style property management.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California. See the Advertisers Index on Page 72 for the location of our ad.

Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

15+ years of experience in managing multi-family and senior apartments.

Property Management Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Full service parking permit management solution. We issue the permits!

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Property Management Staffing & Training Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Rain Gutters Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 64

62

Apartment News

www.aaoc.com

May 2017

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 15 Includes and Installation

$ 15 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 25 Includes and Installation sq. ft.

sq. ft.

1

$ 15 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622

May 2017

www.aaoc.com

Apartment News

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Product & Service Council continued from page 62

Real Estate/Investments CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

We are the leading screening and risk management provider for the multifamily industry.

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

Assistance in avoiding capital gains taxes on sale.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

See the Advertisers Index on Page 72 for the location of our ad.

Advising clients with acquisition and dispositions of their apartment units.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Marcus & Millichap Jonathan Giannola 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3274, Fax (949) 833-0701 jonathan.giannola@marcusmillichap.com www.marcusmillichap.com See the Advertisers Index on Page 72 for

the location of our ad.

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Reconstruction A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

Lee Walker Appraisals Orange, CA 92867 64

Apartment News

www.aaoc.com

May 2017

714-744-1074 www.leewalkerappraisals.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Rent Payment Services

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Providing the most rent payment options in the industry.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Resident Screening On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com TransUnion Kyle Nelson 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (312) 402-3472 kgnels@transunion.com — www.Rentalscreening.transunion.com

TransUnion offers resident screening and analytics to multifamily operations

Roofing Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 72 for the location of our ad.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 66

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Put 20 Years of Property Management Experience to Work for You • All-inclusive property management includes minor repairs & unit rental service

4 UN

ITS —

SAN

TA A N

A

• Vacant units made rent-ready in 7 days • All monthly & annual statements prepared by our in-house C.P.A. • Routine inspections performed to prevent large repairs “Thank you for getting our unit rented before it was even rent ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.”

— Barbara C., AAOC Member

Paul Rosow

Real Estate Broker CA BRE # 01205240

800-541-1962

3151 Airway Avenue, Ste M1 Costa Mesa, CA 92626

paul@southcoastrealestatebroker.com

•

www.southcoastrealestatebroker.com May 2017

www.aaoc.com

Apartment News

65

Product & Service Council

Staffing Service

1031 Exchanges

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

See the Advertisers Index on Page 72 for the location of our ad.

Towing

Tax & Financial Planning

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

continued from page 65

Helping professionals like you consolidate suppliers with world class service.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

See the Advertisers Index on Page 72 for the location of our ad.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Assistance in avoiding capital gains taxes on sale.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Security Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Signal 88 Security of Orange County Mark Anderson 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 manderson@signal88.com — www.signal88.com

We help homeowners defer or reduce capital gains taxes.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Provide visible security patrol for multifamily housing.

Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Telecommunications Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

66

Apartment News

Westminster, CA

www.aaoc.com

714.897.4342

May 2017

www.acelaundry.com

We help homeowners defer or reduce capital gains taxes.

Towing company with 4 locations in Orange County.

Training Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Utilities & Sub Metering Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Video Surveillance Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Waste & Recycling Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Water Heaters California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Water heater repair and replacement including residential, tankless, and commercial.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Water Heater/boiler service and installation.

Helping professionals like you consolidate suppliers with world class service.

Product & Service Council — continued on page 68

Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship

Sondance Painting

A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS

562

926-7138

May 2017

LIC. #828563

• 949

www.aaoc.com

472-7516

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Product & Service Council

Website Development/Online Advertising

continued from page 67

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Waterproofing Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Advertising firm specializing in Websites, Search & Social Media Marketing.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Windows & Doors Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

R3 Construction Services, Inc. Scott DeMint 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (949) 595-5990, Fax (949) 595-5956 sdemint@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors Gayle Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Run Credit Checks via the INTERNET 24/7

and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500 68

Apartment News

www.aaoc.com

May 2017

ARE YOU LOOKING FOR

QUALITY, SAFETY & PERFORMANCE?

A40 on Stainless Pedestal and Rugged Cast Aluminum Patio Base

Over the years, we’ve often been told by unhappy property managers that their community grills have been used in the evening and left on all night. Our solution? The S27T, S36T and A40T. They all feature the PGS FuelStop® - our exclusive, built-in mechanical one-hour gas flow timer that shuts off the gas supply after one hour of use. Combine this great feature with our commitment to producing highly efficient burner systems, our use of materials that get the heat to the cooking grids quickly, and the result is the ultimate “green” Performance Grilling System! PGS grill materials, chosen to last, keep our grills on the patio and not in a landfill.

Additional Models and Configurations Available. Available in Natural Gas and Propane Fuels. We stock all PGS replacement parts. One Year Parts Warranty on T Series.

PGS FuelStop® One-Hour Gas Flow Timer

S27TNG with S27NPED Pedestal Base

S36T with SS Door Kit

Laser Etched Control Panels, Theft Proof knobs and Series 304 Commercial Grade Stainless Steel used in all Legacy Models.

DEFINING THE OUTDOOR GRILLING & COMFORT HEAT EXPERIENCE SINCE 1966

S27T in masonry island with doors (S27T + MDS L30) ETL/Intertek Certified with Timers

2641 Du Bridge Ave. Irvine, CA 92606 | 949-474-3070 www.aeicorporation.com

May 2017

www.aaoc.com

Apartment News

69

ADVERTISERS’ INDEX

Category

See page 72 for alphabetical listings

ENVIRONMENTAL SERVICES

PAINT SALES & SERVICE

American Environmental Specialists..................24

Rash Yambo Decking & Stairs...............................61

Wesierski & Zurek, LLP..............................................50

S M Painting Corp.......................................................24

ESCROW & EXCHANGE

Sondance Painting.....................................................67

Safe Harbor Exhange, Inc........................................20

PEST CONTROL

Access Exterminator Service..................................11

AIR CONDITIONING & HEATING

CARPETS

EVICTIONS

JM Air Conditioning & Heating..............................9

Carpet Crafts.................................................................63

Block & Associates......................Inside Back Cover

Home Depot PRO.......................................................21

Brennan Law Firm.......................................................31

PLUMBING, CONTRACTORS SUPPLIES

ORCO Apartment Suppy.........................................43

Duringer Law Group, PLC.......Inside Front Cover

Aarow Drain & Plumbing........................................72

R&B Wholesale Distributors, Inc. .......Back Cover

Fast Evict Law Group..........................................Insert

APPLIANCES—REPAIRS, PARTS, RENTALS

American Appliance Rentals.................................45 Home Depot PRO.......................................................21 Lin-Ed’s Appliance Service & Repair...................47 ORCO Apartment Suppy.........................................43 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

COIN-OPERATED LAUNDRY EQUIPMENT

ACE Commerical Laundry Equipment, Inc......66 CSC Service Works......................................................55 National Service...........................................................50 WASH Multifamily Laundry Systems....................7

Steven D. Silverstein, Law Office............................4 Wesierski & Zurek, LLP..............................................50 FENCING & GATES

Alertt Access Gate Controls....................................26 Buffalo Maintenance, Inc.........................................16 FLOORING, REPAIRS, TILE

Lee Walker Appraisals...............................................64

COLLECTIONS

ASPHALT SALES & SERVICE

Block & Associates......................Inside Back Cover

Buffalo Maintenance, Inc.........................................16

C & C Paving Company, Inc....................................48

Duringer Law Group, PLC.......Inside Front Cover

Carpet Crafts.................................................................63

Paveway............................................................................4

FastEvict.com Law Group.................................Insert

GATED ENTRIES

ATTORNEYS

CONCRETE MAINTENANCE & REPAIR

Alertt Access Gate Controls....................................26

Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................31 Duringer Law Group, PLC.......Inside Front Cover H.G. Long & Associates — Fast Evict Law Group..........................................Insert Steven D. Silverstein, Law Office............................4 Wesierski & Zurek, LLP..............................................50 BATHROOM RENOVATIONS

South Coast Construction & Repair....................54

Brent Collins Construction......................................22

ProActive Realty Investments Inc........................14 Roberts Management & Investments...............56 South Coast Real Estate & Property Mgmt......65 The Management Works.........................................24 RAIN GUTTERS

Argos Home Systems..................................................7

CBRE..................................................................................28

JM Air Conditioning & Heating..............................9

Hom Sotheby’s International Realty —

INSURANCE

The Stanfield Group...................................................44

Farmers Insurance —

Marcus & Millichap.....................................................71

Theresa Simes Agency.............................................45

ProActive Realty Investments Inc........................14

PHD Insurance Brokers, Inc.............................41, 48

South Coast Real Estate & Property Mgmt......65

KITCHEN RENOVATIONS

SVN/Vanguard Investment Properties................6

Buffalo Maintenance, Inc.........................................16 CONTRACT SERVICES

Saber Geotechnical Construction Solutions....59 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Brent Collins Construction......................................22 Buffalo Maintenance, Inc.........................................16

South Coast Construction & Repair....................54 LEAK DETECTION

American First Credit Union.....................................8

AEI Corporation...........................................................69

DOORS, WINDOWS

Bona Fide Mortgage..................................................60

California Replacement Windows.......................33

Chase/Scott Schweer..................................................2

Republic Windows & Doors...................................67

MAIL BOXES

DRAINS

ORCO Apartment Suppy.........................................43

South Coast Construction & Repair....................54

Prestige Property Management...........................10

Brent Collins Construction......................................22

All Proof Decks.............................................................68

Brent Collins Construction......................................22

PROPERTY MANAGEMENT

JLE Property Management Inc.............................25

HEATING & AIR CONDITIONING

BBQ & GRILL SERVICES

CABINETS/REFINISHING

Bath Crafters..................................................................20

CONSTRUCTION

DECKING

Debinaire Co.................................................................52

PORCELAIN REFINISHING

HANDYMAN

Bath Crafters..................................................................20

BOILER SYSTEMS

ORCO Apartment Suppy.........................................43

South Coast Construction & Repair....................54

Rash Yambo Decking & Stairs...............................61

Apex Window Decor.................................................22

California Rooter & Plumbing................................29

C & C Paving Company, Inc....................................48

BATHTUB REFINISHING

BLINDS

Lloyd Pest Control......................................................15

California Rooter & Plumbing................................29 LENDING

Aarow Drain & Plumbing........................................72 California Rooter & Plumbing................................29 DRAPERIES/BLINDS/WINDOW COVERINGS

Apex Window Decor.................................................22 R&B Wholesale Distributors, Inc. .......Back Cover

R&B Wholesale Distributors, Inc. .......Back Cover MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction......................................22 Buffalo Maintenance, Inc.........................................16 R&B Wholesale Distributors, Inc. .......Back Cover

Out of the Gutter .......................................................49 REAL ESTATE INVESTMENTS

W. R. Gorman................................................................34 ROOFING

Dale’s Roofing...............................................................64 Home Depot PRO.......................................................21 McCarthy Roofing.......................................................51 McCormack Roofing..................................................32 Royal Roofing................................................................13 SECURITY SERVICES

Alertt Access Gate Controls....................................26 STAFFING SERVICES

The Liberty Group......................................................12 WATER HEATERS

California Rooter & Plumbing................................29 Debinaire Co.................................................................52 Home Depot PRO.......................................................21

MOLD REMEDIATION

ORCO Apartment Suppy.........................................43

American Environmental Specialists..................24

WINDOWS

ORNAMENTAL IRON

California Replacement Windows.......................33

The Cabinet Depot.....................................................14

DRYWALL

CARPENTRY

Brent Collins Construction......................................22

Brent Collins Construction......................................22

ELECTRICAL

Alertt Access Gate Controls....................................26

Home Depot PRO.......................................................21

Buffalo Maintenance, Inc.........................................16

Brent Collins Construction......................................22

Republic Windows & Doors...................................67

Buffalo Maintenance, Inc.........................................16

70

Apartment News

www.aaoc.com

May 2017

Newport Beach Top Multifamily Agents

Tyler Leeson

Greg Bassirpou

Mark Bridge

Sheil Stampwala

David Yeh

First Vice President Investments Top Agent | MultiFamily

Vice President Investments MultiFamily

President Investments MultiFamily

Senior Associate MultiFamily

Senior Associate MultiFamily

Anthony Brown

John Susank

Drew Holden

Kurt Hediger

Shane McConnell

Associate MultiFamily

Vice President Investments MultiFamily

Associate MultiFamily

Associate MultiFamily

Senior Associate MultiFamily

Marcus & Millichap Real Estate Investment Services, Newport Beach is the industry leader in Orange County. Our highly skilled agent roster closed over 5000 units in Southern California in 2016.

Our range in the marketplace allows us to provide brokerage expertise to investors seeking 5 units to 500 unit investment properties. We can assist

Hap Knowles

Jon Mitchell

Associate MultiFamily

Vice President Investments MultiFamily

any real estate investor regardless of your current investment criteria. Our sub-market information is accurate, up-to-date, extremely useful, and FREE! Reach out to one of our investment professionals for a 2017 investment outlook.

Bob Osbrink | Regional Manager Jon Giannola | Sales Manager

www.marcusmillichap.com (949) 419-3200

19800 MacArthur Boulevard, Suite 150 Irvine, CA 92612

Licensed by the California Bureau of Real Estate

Apts Magazine Top 10.indd 1

May 2017

www.aaoc.com

1/9/17 8:47 AM

Apartment News

71

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

$75.00

Includes Service Call & Labor Main Lines from $95.00

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

72

Apartment News

ADVERTISERS’ INDEX

Alphabetical

See page 70 for category listings

Aarow Drain & Plumbing...........................................72

JM Air Conditioning & Heating.................................9

Access Exterminator Service.....................................11

Lee Walker Appraisals..................................................64

ACE Commerical Laundry Equipment, Inc.........66

Lin-Ed’s Appliance Service & Repair......................47

AEI Corporation..............................................................69

Lloyd Pest Control.........................................................15

Alertt Access Gate Controls.......................................26

Marcus & Millichap........................................................71

All Proof Decks................................................................68

McCarthy Roofing..........................................................51

American Appliance Rentals....................................45

McCormack Roofing.....................................................32

American Environmental Specialists.....................24

National Service..............................................................50

American First Credit Union........................................8

ORCO Apartment Suppy............................................43

Apex Window Decor....................................................22

Out of the Gutter ..........................................................49

Argos Home Systems.....................................................7

Paveway...............................................................................4

Bath Crafters.....................................................................20

PHD Insurance Brokers, Inc................................41, 48

Block & Associates.........................Inside Back Cover

Prestige Property Management..............................10

Bona Fide Mortgage.....................................................60

ProActive Realty Investments Inc...........................14

Brennan Law Firm..........................................................31

Rash Yambo Decking & Stairs..................................61

Brent Collins Construction.........................................22

R&B Wholesale Distributors, Inc. ..........Back Cover

Buffalo Maintenance, Inc............................................16

Republic Windows & Doors......................................67

C & C Paving Company, Inc.......................................48

Roberts Management & Investments..................56

California Replacement Windows..........................33

Royal Roofing...................................................................13

California Rooter & Plumbing...................................29

Saber Geotechnical Construction Solutions......59

Carpet Crafts....................................................................63

Safe Harbor Exhange, Inc...........................................20

CBRE.....................................................................................28

S M Painting Corp..........................................................24

Chase/Scott Schweer.....................................................2

Sondance Painting........................................................67

CSC Service Works.........................................................55

South Coast Construction & Repair.......................54

Dale’s Roofing..................................................................64

South Coast Real Estate & Property Mgmt.........65

Debinaire Co....................................................................52

Steven D. Silverstein, Law Office...............................4

Duringer Law Group, PLC..........Inside Front Cover

Stewart Tours...................................................................42

Farmers Insurance —

The Cabinet Depot........................................................14

Theresa Simes Agency................................................45

The Liberty Group.........................................................12

FastEvict.com Law Group....................................Insert

The Management Works............................................24

Hom Sotheby’s International Realty —

SVN/Vanguard Investment Properties...................6

The Stanfield Group......................................................44

W. R. Gorman...................................................................34

Home Depot PRO..........................................................21

WASH Multifamily Laundry Systems.......................7

JLE Property Management Inc................................25

Wesierski & Zurek, LLP.................................................50

www.aaoc.com

May 2017

Tenant Eviction Unlawful Detainer

125

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

&

WHOLESALE DISTRIBUTORS, INC.

ONTARIO • HAYWARD • PHOENIX

YOUR NUMBER ONE SOURCE FOR APPLIANCES!

Attention All Property Management Companies, Builder & Developers & Housing Investors: From high end appliances to apartment grade appliances, R&B is your number one source.

Contact R&B Wholesale Distributors for all your appliance needs!!

• Next Day Delivery Available • Fleet of 25 Trucks • Experienced In-house Installers

2350 S. Milliken Ave. • Ontario, CA 91761 Toll Free: (800) 262-1946 • Phone: (909) 230-5400 Fax: (909) 230-5405

• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

www.rbdist.com