May 2016 Apartment News

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVI

• MAY 2016

See Page 7

In this issue: • Fair Housing Council of Orange County’s Annual Luncheon..............................................25 • HUD Rules Against Using Arrest Records...........................................................................26 • AAOC’s 45th Annual Trade Show & Conference was “SUPER!”...........................................30 • The Reality of Doing Nothing from “Cash In on the Myths of Real Estate” ........................40 • The Service Mentality.......................................................................................................42

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MAY 2016

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VOLUME LVI

7 May General Membership Meeting and Business Mixer 15 Online Training with Grace Hill 17 ApplyConnect Tenant Screening 21 AAOC’s Legal and Operational Forms 69 NAA Community Site & Online Resource Center

Departments 4 President’s Message — Time Flies When You’re Having Fun

6 Executive Director Report/Lou’s News 8 Sacramento Report 12 Legal Corner — Questions and Answers 18 Federal Focus 20 Dear Maintenance Men 46 Welcome New Members 48 PSC Corner — Association Reserves 49 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 25 Fair Housing Council of Orange County’s Annual Luncheon 26 HUD Rules Against Using Arrest Records By Ryan Green

30 AAOC’s 45th Annual Trade Show & Conference was “SUPER!” 40 The Reality of Doing Nothing from “Cash In on the Myths of Real Estate”

By William R. Gorman

42 The Service Mentality By Nancy Friedman

MAY

AAOC Education & Events

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events M AY

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

10 - Board of Directors Meeting

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

17 - General Membership Meeting

Executive Director — Lou Penrose n Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

30 - Memorial Day

Tuesday, 6:00 pm, AAOC Offices

Nicholas Dunlap Alan Dauger James Wohrman John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Monday, Office Closed

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 7

JUNE 14 - Board of Directors Meeting

21 - General Membership Meeting

Tuesday, 6:00 pm, AAOC Offices

Tuesday, 7:00–8:45 pm, Embassy Suites

J U LY 4 - 4th of July Holiday

21 - Social Media Solutions

Monday, Office Closed

Thursday, TBD

12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

CONGRATULATIONS to the AAOC Staff for a GREAT Show, and thank you to all the attendees who stopped by our booth to say hi! from:

Dale Hayden Jerry L’Ecuyer Jim Loftus Rick Roshan

Robert C. Shaw Robert B. Thompson n Dean Zarkos n n

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

Time Flies When You’re Having Fun

A

busy March and April just flew by at AAOC and fortunately (or unfortunately) for me, my beloved UCLA Bruins were nowhere to be found in March Madness and so I had plenty of time to dedicate to my next favorite pastime: the apartment association. Between our record setting trade show that drew more than 1,200 attendees and our fly-in visit to meet with State legislators in Sacramento, we

Copeland, Brianna Macias, Gissel Cuevas and Debbie DiBernardo did a world-class job in orchestrating our 45th annual tradeshow. The speakers were exceptional, the exhibitors were best-in-class and the atmosphere was electric. Walking the tradeshow floor, I was stopped several times by members and vendors who complimented us on the success of the event. Well folks, it’s all a result of our wonderful staff ’s

were able to fundraise and advocate for our association with force. Forming new relationships and reinforcing those already in place with members, vendors, legislators and their staffs helps us to continuously perform at a level superior to other associations.

Special Thanks to Team AAOC! Our staff, led by Lou Penrose and consisting of Janet Proctor, Veronica

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efforts, great vendor support and you!

I am grateful and appreciative for the dedication shown to our industry and our association. Please make it a point to thank our staff for all of their efforts the next time you see them.

All Eyes on OC Our time with legislators in the State Capitol proved powerful and effective as always. We’ve got a solid bunch in Sacramento and are the envy of many other associations who aren’t as close with their elected officials. We are fortunate to have allies who are pro-business, pro-property rights and interested in our cause. What’s more, our legislators understand our dual roles as business owners and housing providers. Being able to meet with elected officials like Young Kim, Travis Allen, Bob Huff, Janet Nguyen, Ling Ling Chang, Tom Daly, John Moorlach and others, asking for their support on bills or issues while knowing that they are willing to go to bat for our cause is

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crucial to our success. Come November, be sure to look out for and support the candidates who support us. You can always count on receiving our trusty AAOC voter’s guide in the fall and if you ever have questions, you can always reach out to the association directly.

I hope you will join us this month at our General Membership Meeting where we will be launching our “Legacy” program. This new line of programming and content is geared towards business and property owners dealing with succession, retirement and their legacies as they look to sell, gift or transfer assets and businesses to family and friends without throwing it all away on taxes.

Assemblyman Travis Allen will be providing opening remarks and we have renowned attorney and partnership expert Matthew Burke, Managing Director of PricewaterhouseCoopers joining us to speak on “How to Avoid Reassessment on Transfer and Partnerships”. Come for the program and stay for the networking event. Trust

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me, you won’t want to miss it.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 49 for the resources you need!

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

I

f it is spring time, then it is the time of year when the Apartment Association of Orange County and its Legislative Committee head north to Sacramento. And that was the case, this past month when I had the pleasure of leading our association delegation in our Annual Sacramento Legislator Fly-In, held at the California State Capitol.

So much of our multi-family housing industry is affected by laws and regulations coming out of the offices of our State Assembly member and Senators. This year’s agenda reflects that reality.

With the help of Apartment Association of Orange County and Lobby Team of Jon Smock and Ron

in economic activity. That economic footprint supports an estimated 950,000 Orange County jobs.

The organized meetings took us through 18 legislators’ offices and we offered our detailed and thoughtful opinions of the bills at hand. The face to face sit down between rental housing industry partners and elected lawmakers of the state legislature, literally in the state Capitol in Sacramento has value, and I believe our collective voice was heard.

Orange County California is truly a political mosaic and always results in robust debate, fierce campaigns, and sometimes, even compromise.

Kingston, whose monthly column appears here in Apartment News Magazine, we were able to meet with 18 members of the State Assembly and State Senate from Southern California.

In addition, we had added support with the attendance of our sister organizations though our affiliation with the California Rental Housing Association (CalRHA) and the National Apartment Association (NAA). Both organizations send emissaries to assist us in Sacramento.

Our legislative team offered the reminder: the Apartment Industry in the OC remains a vital component to the overall economy: there are over 545,000 apartment homes in Orange County which translates into $38 billion

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AAOC Representatives meeting with California Senator Pat Bates.

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Lou Penrose, Malcolm Bennett and John Tomlinson meet with California State Assemblywoman Ling Ling Chang.

(714) 245-9500 AAOC Representatives meeting with California Assembly Member Jose Medina.

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General Membership Meeting & Business Mixer Tuesday, May 17, 2016, 7:00–9:00 pm Guest Speaker:

Meeting: 7:00pm–8:00pm • Business Mixer: 8:00pm–9:00pm

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Special Opening Comments from Assemblymember and 2015 AAOC Legislator of the Year Travis Allen on Property Rights, Prop 13 and Navigating California’s Small Business Climate.

Speaker Matthew F. Burke will present on “How to Minimize Tax Consequences on Changes in Ownership”.

The Perks of Prop 13 Protection What Constitutes a Change in Ownership?

Legal Entity Interest Transfers (Partnerships, Trusts, TICs and More) Change in Control vs Change in Ownership — Does it Matter?

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forbidden territory where money and politics collide. It is a serious violation of law and common sense to discuss both in a common meeting on or off campus, and money can never be discussed under the dome.

The policy issues selected by the group for discussion included three bills of significant detriment to the rental housing industry that were culled from a longer list of other bills

t’s now an annual ritual. As in years Tomlinson, the group included AAOC past, AAOC’s leadership team met Board Members Alan Dauger and Rick in Sacramento on March 29 and 30 Roshan, and Executive Director Lou with fellow leaders from other regional Rossetti. Major bills of significant interest were the topics for discussion associations affiliated with NAA. The with legislators and their staffs. Like purpose of these meetings is to meet other industry groups whose leaderwith their respective legislators on ships and members meet regularly with important bills affecting the rental their representatives, the AAOC group housing industry. Led by AAOC focused on policy issues only. Each President Nicholas Dunlap and JLE.ad:Layout 1 3/8/10 11:21 John AM Page 1 participant is reminded not to stray into Legislative Committee Chairman

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of concern. And another two bills that deal favorably with unlawful detainer reform were added to the mix. The limited time legislators make available for this activity in Sacramento is constrained by many other responsibilities involving committee membership and ongoing hearings on their own bills.

Hence, a few minutes with each legislator to hit the high points on a few bills is about all one can expect. Legislators meet regularly with a variety of constituent groups to discuss many diverse issues throughout the year. We commend all of our legislators and their staffs for being gracious with their time and attention to the positions articulated by the group.

Why these particular bills? On the positive side, the unlawful detainer process has deteriorated from expeditious recovery of possession to a costly and ugly extortionate slugfest. Reform of some kind is overdue. For the negative bills, it is a choice of picking in relative terms a few really, really awful bills from among several other bad bills that affect the housing industry. The order of magnitude or severity of interest is subject to debate. Pick your poison. There also is the issue of scope, that is, are rental housing providers targeted alone or just swept up in a larger universe? And, if we are the targets, how pervasive is the circumstance? Also, can our position be explained and easily understood without lengthy commentary? With these characteristics in mind, consider the Smock/Kingston — continued on page 10

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five primary measures targeted for discussion this year.

Assembly Bill 2003 and Assembly Bill 2312 enjoy widespread industry support for at least raising before the Legislature the obvious deterioration of the court process for recovery of possession in “non-pay” unlawful detainer cases. Both deal with forms and procedures designed to assist the courts and parties in more expedient and transparent resolution. AB 2003 would require early disclosure of more detailed information regarding habitability claims if raised in defense and permit lessor entry to the premises to correct any alleged habitability issues.

It also would prohibit the parties from requesting a change of venue if the court selected for trial is nearest the location of the property in dispute.

Also, it would require modification of appropriate Judicial Council forms to reflect these changes. (The bill was

defeated at its first hearing before the Assembly Judiciary Committee on April 5, 2016.) AB 2312 would require, in UD non-pay cases where the defendant is represented by an attorney, periodic confirmation by the attorney that future rent obligations as they may become due are or had been placed in the defense attorney’s trust account as a condition for contesting by jury trial a typical nonpayment UD case. (The bill at this writing is pending hearing in the Assembly Judiciary Committee.)

Assembly Bill 2502 (Mullin) would authorize local governments to establish price controls on new developments, as a condition of development, which require the provision of residential units affordable to, and occupied by, owners or tenants whose incomes do not exceed the limits for lower income, very low income, or extremely low income households as specified in the Health and Safety Code. The bill seeks to validate below-market housing set-asides and nullify the effect of the

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seminal Palmer decision that successfully challenged the efforts of the City of Los Angeles to impose these adverse conditions. (The US Supreme Court denied hearing on an unsuccessful facial challenge to a similar San Jose ordinance dealing with on-site belowmarket set-asides for low-income persons in for-sale residential developments.) The operational effect of longterm (e.g., 55 years) price controls via “inclusionary housing” is viewed by many as even worse than rent control.

(The bill at this writing is pending hearing in the Assembly Local Government Committee, with a hearing scheduled for April 13.)

Senate Bill 1053 would require all rental property owners to participate in the federal government’s voluntary Section 8 voucher program. The federal Section 8 housing program provides financial assistance to qualified lowincome tenants through a voluntary contract mechanism that provides direct payment to owners of a portion

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of the rental obligation. The bill would alter the definition of “source of income” so as to encompass the voluntary Section 8 voucher program as well as any other public or private assistance program for low income tenants. The practical effect of this measure is to mandate contracting with third parties under a variety of different circumstances and different programs.

Enforcement of the mandate is through CalFEHA, the principal anti-discrimination statutory scheme. It is opposed by virtually all private housing providers.

(The bill was approved by the Senate Judiciary Committee at its first hearing on March 29, and sent to the Senate Appropriations Committee.)

Assembly Bill 2819 would modify the “60-day masking rule” dealing with closing public access to court actions involving unlawful detainer (eviction) cases. The measure would provide that UD court records remain closed to public access indefinitely thereafter unless the property owner prevails and presents the appropriate paperwork to close the case by judgment or stipulation of all parties. The bill would hide from public view and keep from owners and other credit providers important information regarding fiscal management of applicants for credit. (The bill is pending hearing in the Assembly Judiciary Committee, with a hearing scheduled for April 12.)

These are the most prominent bills of interest that have surfaced in this session and about which much will be written and discussed, including a need for active member involvement in and timely responsiveness to RED ALERTS as they are promulgated.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

P

roper tenant screening keeps the bad guys out. Sure, sounds obvious, but what exactly is ‘proper tenant screening’ and how exactly do you ensure that the bad guys are identified right away and never get into your rental?

This article addresses the realities of tenant screening; it describes the tools that really work in weeding out the ne’er do wells, and provides insight to

some simple and extremely effective methods that every owner should consider implementing. Proper tenant screening starts with a completed application, not one you buy at the stationery store, but the one provided by your apartment association.

Identity theft has been a growing problem for years. Landlords have increasingly been victimized by prospects posing as someone else, using false

or fraudulent information. Often, these thieves take advantage of a desperate landlord, eager to fill a vacancy, or a newbie landlord who hasn’t gone through the school of hard knocks yet.

Completed and signed applications by all adults are a must. Verify the information provided. Personally inspect some form of U.S. government issued photo identification. Make a photo copy of the ID and keep it secured with your file. Verify that the social security or the tax ID number provided by the prospect is actually his number, and is valid.

Contact your apartment association and request that they run a credit report and eviction history report. Understand that the data in these reports is not

Are you missing out on all the great benefits of AAOC membership?

Don’t delay any longer, call AAOC’s help desk at

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Q&A — continued on page 14

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Q&A — continued from page 12 perfect, only about 60% of evictions in California are reported and appear on the standard eviction data reports. Know that these are merely tools that you must utilize, just know their limitations.

If practical, go outside to the prospect’s vehicle, and verify that the license number on the car he just drove matches the license number he just wrote down on the rental application.

Many ‘hands on’ owners will actually visit the prospect’s current residence unannounced, prior to approval to ensure the prospect actually lives there, and doesn’t just sleep on the couch.

You’d be amazed at what you’ll learn by a simple visit. A visit about dinner time is generally the most productive, you get to see the prospect with all his friends, family, buddies, a real snapshot of how he’ll act in your building. The car parked on the lawn will be parked on your lawn if he’s approved. If no one is home, talk to the neighbors, they

will certainly share their opinions!

Inform all prospective applicants that you have a policy of taking a picture of all residents. Follow through with this policy, and when you meet to sign the rental agreement, actually take a picture of all proposed occupants and keep the picture in your tenancy files.

This is one of the simplest and most effective tools that keep the drug dealers, identity thieves and gang bangers out of your building. Bad guys don’t want their picture taken, and will not want to live in your building. They won’t even submit the application.

When verifying employment and residency, ask for a description of the person, and compare the description with the person who filled out the application. Don’t trust the phone numbers provided by the applicant; independently verify them through the internet, or phone book. Don’t be afraid to inquire as to whether or not they have a pet, or if they smoke. You may not get an answer, but you won’t

know until you ask. Ask for original bank statements, utility bills, electric, telephone, cell phone, cable, anything with the prospect’s name.

Ensure that you establish minimum tenancy criteria, and apply your criteria consistently to all. 1) verifiable and positive credit history, 2) verifiable and positive tenancy history, 3) sufficient and verifiable income to ensure that the prospect can meet his future financial obligations, and 4) not pose a threat to persons or property should be required of all successful applicants. Contrary to the fair housing advocates, you don’t have to rent to undocumented persons, or others that don’t have verifiable identification or a verifiable social security or tax identification number.

You are required however to accept applications from all, simply evaluate each and every one consistently and apply the same criteria to all.

With the challenging housing Q&A — continued on page 16

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Train Online

No Gas Required With today’s gas prices, we are all trying to drive less. Until now, your education would probably require a long commute — no longer! Now that AAOC has partnered with Grace Hill for access to online training, all you need is a computer and internet access. Train from wherever you are. You will find interactive, engaging and informative education right when — and where — you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage The Impact of Maintenance on Retention Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Basic Maintenance Much, much, more!

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Q&A — continued from page 14 market, it’s tempting to relax standards, to rent to those that really cannot be ‘properly screened.’ Many landlords have looked the other way, in favor of the quick rental, the cash payments, the full building, the reduced confrontation; many have taken the easy way out.

Landlords have been wary of lawsuits claiming discrimination, and have believed the bullying taunts and threats from the tenant and immigrant rights activists, and have taken the easier and less confrontational course. We blame our government for not addressing the illegal immigration issue; one side of the aisle wanting cheap labor, the other wanting cheap votes. We blame employers for hiring, and our ‘welfare state’ for creating the magnet that keeps drawing.

Landlords are part of the problem as well. By succumbing to the short term temptation of the quick rental to the unverified, the undocumented, we

the first to apply, but the one who excels above the others.

These very basic requirements should be applied uniformly to all applicants. It is just good business sense.

With average rents over $1,200 a month, landlord investment of $175,000 or more per rental unit, and a litigation climate that is out of control, landlords must know who their residents really are.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 245,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information and to sign up for our periodic newsletter.

are contributing to the problem we face here in California. Many landlords are realizing that rather than just complaining, they can be a part of the solution.

Landlords have absolutely no obligation whatsoever to rent to an individual who is unable to independently verify his identity, his past tenant history, and his ability to comply with the terms of the rental agreement, including his financial ability to pay the rent.

Our system of society is built around a numeric social security or tax ID number. Our life history, good and bad, is reported more often than not, into a data base that is organized by, and sorted by the social security or a tax identification number. Names are common, but social security and tax identification numbers are unique. No two people should share the same number. Credit as well as criminal convictions are reported similarly.

Once you’ve narrowed the field to a relatively few qualified prospects, select the ‘best’ prospect, not necessarily

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Federal Focus — The NAA Connection

BY GR EG BROWN

N

early 50 years ago, President Lyndon Johnson signed into law the Civil Rights Act of 1968. Title VIII of the Act contains what we commonly refer to as the Fair Housing Act. This law, along with amendments passed in 1988 and 1990, protects individuals from housing discrimination based on race, color, religion, sex, national origin, disability or familial status. As a result of this

Court decision in Texas Department of Housing and Community Affairs v.

The Inclusive Communities Project, Inc. confirmed this concept as a legitimate extension of fair housing and paved the way for expanded investigative activity. One of the highest priority areas for these investigations is resident screening, especially criminal background checks. Events this April illustrate exactly how fine a point has been

legislation, industry training and education, the federal government’s support and housing professionals’ hard work, systematic and intentional discrimination in housing has been all but eliminated.

Federal fair housing enforcement today is focused on the much more nuanced area of law involving unintentional discrimination or disparate impact liability. The 2015 Supreme

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placed on this aspect of the rental housing application process.

The Lawyers Committee for Civil Rights Under Law, according to an April 4 news release, has “…opened a nationwide inquiry into owners who impose blanket bans upon applicants who have had contact with the criminal justice system.” Thirteen housing providers across 12 states have been targeted in particular by the Committee in this “phase 1” action for allegedly using screening policies that bar anyone with a criminal history from obtaining housing. The Committee is a nonpartisan, nonprofit entity formed in 1963 at the request of President John F. Kennedy.

The second and perhaps more significant event in April related to fair housing and resident screening is new guidance issued by HUD’s Office of General Counsel entitled, Application of Fair Housing Act Standards to the Use of Criminal Records by Providers of Housing and Real Estate-Related Transactions. This guidance places specific parameters around how housing providers can utilize criminal histories in their resident screening processes.

NAA, along with our partners at the National Multifamily Housing Council, will issue explanatory material in the coming weeks to help owners and operators navigate the guidance.

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ing of how an apartment owner and operator should design their processes to comply with fair housing rules is not isolated to resident screening.

Preconceived ideas are being challenged in the areas of familial status, occupancy standards, source of income and many others. NAA, our affiliated associations and our members are all grappling with these changes and trying to draw a clear picture of this new world. I suspect it will be some time before that clarity emerges.

For more information on HUD’s most recent guidance as well as resources in other areas of fair housing, go to the NAA website under Government Affairs.

Thanks for reading. Talk with you next month.

In general, the HUD guidance seeks to end blanket exclusions of prospective residents based on criminal history in favor of a more individualized approach.

Specifically, it prohibits the use of arrest records alone to deny residency and denials based on convictions must consider the nature and severity of the incident. Evaluation of resident screening policies will follow the “burdenshifting” test HUD created in its 2013 Final Rule on the “Implementation of the Fair Housing Act’s Discriminatory Effects Standard.”

Not surprisingly, the HUD guidance raises a number of questions about how apartment owners and operators will be able to maintain the critical balance between meeting the goals of fair housing and adequately protecting their residents, employees and property from criminal activity.

This is especially complex in light of state and local laws which in some cases create strong disincentives for owners to rent to those with criminal histories. Moreover, while the guidance establish general parameters, it does is not specific about which policies will pass muster and which will not. This leaves owners and operators in the position of trying to thread a very fine needle to stay on the right side of fair housing law.

Changes to long-held understand-

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I have a hundred gallon waterheater serving seven units. The residents are complaining about a lack of hot water and sand coming out of the faucets and shower heads. The heater seems to be working normally.

What would cause sand to come out of the lines? Johan

— Turn off the gas supply.

Dear Johan: Your water-heater probably needs the calcium build-up removed from inside the tank. If your 100-gallon water heater is a commercial unit, you should find a clean out port at the bottom of the tank. Determine the tank manufacturer and purchase a new gasket for this port. Most plumbing supply outlets will have these in stock.

— Turn off the water supply to the tank — Drain the water heater completely.

— Remove the clean out port. Some have a series of bolts, others have only one big nut to remove.

Once you gain entry into the interior of the tank, you may see white or yellow sediment on the bottom of the tank. If the tank has not been cleaned out regularly, the build-up may be significant. A hammer and chisel may be necessary to remove the more stubborn areas. This is also a good time to check the anode rod and dip tube (note: if your dip tube is damaged it can prevent the cold incoming water from reaching the bottom of the tank and being heated.) If either is damaged or eroded, check with your plumbing

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Maintenance — continued on page 22

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

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Maintenance — continued from page 20 supply outlet for a replacement. The anode rod can be replaced by unscrewing it from the top of the tank. After completing the tank clean out, be sure to check all the faucet spout screens and shower heads to remove any acummulated debris. After all the work is completed, reinstall the port opening and always use a new rubber gasket.

Your tank should work much more efficiently and cost less money to run

while supplying more hot water. This clean out procedure should be done at least once a year.

Dear Michael: Water is a funny thing and tracking down leaks sometimes takes a bit of detective work. The first thing we would check is the roof. As you stated, the roof is new, but sometimes the odd flashing does not get caulked and the water finds its way down the side of a pipe, valley or junction area. Have your roofer, double check all the flashings.

Another issue to look at, is water pooling around the foundation. If you have cracks in the foundation, water will find its way in. Be sure to clear any debris, dirt and leaves from around your building or anything that will cause a water dam effect. Overgrown or old landscaping can contribute to leaks by trapping water or redirecting water to the building instead of away from it.

Inspect the building’s stucco for cracks.

We have seen small cracks in the stucco suck in large amounts of water. Pay close attention to the stucco between floors or on the edge of balconies.

Balconies shed a lot of water which may cascade over the edge and flow back into the stucco where a hidden crack will allow the water to enter.

If you have aluminum windows, check the weep holes that allow water to drain out of the window tracks.

Dear Maintenance Men: During the recent rains, my building started leaking. I was surprised, as the roof is less than a year old. The odd thing about the leak is that it is only affecting the downstairs units.

What is going on and how do I solve this? Michael

Dear Maintenance Men: Should I check smoke alarm batteries in my units or is that the residents job? Also, how often should I clean out my water heaters, not to mention A/C filters and so on? Linda Dear Linda:

1. Most rental agreements have a check box that says the resident is responsible for the operation of the smoke alarm. The newest rental agreements now have a check box for Carbon Monoxide alarms. We lay awake at night thinking about that little check box. In order to sleep, we check the residents smoke and CO alarms every time we do Maintenance — continued on page 24 2 2

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Maintenance — continued from page 22 maintenance on the unit. We keep a log of each time we check and what action was taken. The smoke and Carbon Monoxide alarms should be “Officially” checked and logged, at least once a year.

Typically, January is a good month for the annual check.

2. A typical 100-gallon water heater depending on the BTU rating will costs anywhere from $1,800 to over $3000.00 installed. That cost alone should be incentive to clean out your heater regularly. Normally, the clean out should be done at least once a year. If the water at your building has a high mineral content, then it should be cleaned out every nine months. Again keep a log of each clean out; it will help in remembering when to do the next cleaning.

3. If your building has forced air and heating, the filter should be checked, cleaned or replaced each October or November and each May or June.

This will help keep your systems working properly and reduce strain on the components. It will also ensure proper filtration before the winter and summer workloads.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation; JLE Property Management, Inc for management service or consultation; Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480 CA contractor lic: #797645, EPA

4. Cleaning out the exhaust vent tubes of the laundry room dryer.

Everyone knows about cleaning out the dryer lint basket and throwing it on the laundry room floor. We’re talking about cleaning out the lines leading out the back of the dryer. Keeping the exhaust vent tubes clean will help cut down on gas and electric usage, longer machine life and shorter drying time and lint in these tubes have been known to be a fire hazard. It should be done at least once a year and again, keep a log of each cleaning for reference.

Real Estate lic: #01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com & www.ContactJLE.com www.Facebook.com/BuffaloMaintenance

Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

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Fair Housing Council of Orange County’s Annual Luncheon

M

embers of the Apartment Association of Orange County were on hand to celebrate Fair Housing Month in April at the Fair Housing Council of Orange County’s annual luncheon celebrating diversity in housing. Our very own Jeremy Fitzl of L’abri Management and Nicholas Dunlap of Avanath joined Garden Grove City Councilman Phat Bui and attorney Margaret Elder in recognizing the exceptional efforts in education by Fair Housing CEO Denise Cato and her staff. Stay tuned to Apartment News for upcoming educational offerings by the Fair Housing Council of Orange County.

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HUD Rules Against Using Arrest Records

BY RYAN GREEN

T

he Department of Housing and Urban Development (HUD) issued new guidance on April 4th, 2016 that is going to require all single-family and multifamily rental professionals to revisit their policies.

In a decision that is aimed at protecting the rights of “returning citizens”, HUD is limiting the use of arrest records in tenant screening nationwide for both public and private housing. While they are not discouraging the use of criminal records in the

or practice of excluding individuals because of one or more prior arrests (without any conviction) cannot satisfy its burden of showing that such policy or practice is necessary to achieve a substantial, legitimate, nondiscriminatory interest. 25 As the Supreme Court has recognized, “[t]he mere fact that a man has been arrested has very little, if any, probative value in showing that he has engaged in any

background screening process, they are requiring a conviction be reported for the record to be considered in the decision. Using an arrest record without a conviction is being viewed as discriminating against a consumer who has not been found guilty of having done anything illegal.

Per the New Guidance: Exclusions Because of Prior Arrest A housing provider with a policy

HUD Rules — continued on page 28

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HUD Rules — continued from page 26 misconduct. An arrest shows nothing more than that someone probably suspected the person apprehended of an offense.” 26 Because arrest records do not constitute proof of past unlawful conduct and are often incomplete (e.g., by failing to indicate whether the individual was prosecuted, convicted, or acquitted), 27 the fact of an arrest is not a reliable basis upon which to assess the potential risk to resident safety or property posed by a particular individual. For that reason, a housing provider who denies housing to persons on the basis of arrests not resulting in conviction cannot prove that the exclusion actually assists in protecting resident safety and/or property.

What does this mean?

In your rental policy there should be clearly defined requirements for an applicant to be approved to live in your

so it answers these 3 questions:

property. For example: income must be xx times the monthly rent. Likewise there should be criteria that will disqualify applicants despite them meeting other requirements. This is the section where your policy clarifies your stance on criminal records that appear during the applicant’s background check. Our recommendation is that you specify that the use of a criminal record must be the result of a conviction, and denial should be limited to specific crimes such as:

1. What is the nature of the criminal conviction?

2. How severe is crime that resulted in a conviction?

3. What is the length of time since conviction occurred?

Along with each of these questions you should consider whether your requirement is appropriate for the type of housing you offer, and the community it is in (i.e. family community, senior community, individual home, etc…).

The new guidance does not go so far as to make criminals a protected class so you are still completely within your right to deny applicants that violate the criteria above. However, more than ever before, you have a burden of proof requirement. In order to safely depend upon making a decision involving prior convictions, you as the housing provider, must be able to prove that your policy clearly excludes

• Violent crimes, which would include any convictions with the use of firearms, • Crimes of a sexual nature, • Crimes against property or persons (such as arson and theft), and, • Convictions of drug manufacturing or distribution.

When updating your written rental policy, you should review the content

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individuals with only certain types of convictions. This proof in your policy is necessary to achieve a substantial, legitimate, nondiscriminatory interest.

The use of ambiguous language or blanket statements such as, “a felony is an automatic denial” will get you into trouble.

The new guidance clarifies this requirement as: A housing provider with a more tailored policy or practice that excludes individuals with only certain types of convictions must still prove that its policy is necessary to serve a “substantial, legitimate, nondiscriminatory interest.” To do this, a housing provider must show that its policy accurately distinguishes between criminal conduct that indicates a demonstrable risk to resident safety and/or property and criminal conduct that does not.

HUD’s new requirements may seem like a big change at first, but it can be

followed very easily by following these steps:

Ryan Green has been working within the real estate

1. Review your policy to make sure the language is clear, and conforms to the HUD guidelines (and have your housing specialist attorney read it over).

and property management industries since 2005, and presently serves as the Marketing Manager for ApplyConnect®. He holds a degree in Business Administration as well as FCRA and Experian certifi-

2. Educate your staff, or anyone involved in reviewing background checks, so they are aware of the new guidance.

cations for the rental property industry. Since 2014, Ryan has been a writer for the ApplyConnect® Blog as well as a contributing author for industry

3. Consider contacting your tenant screening provider to ask about their ability to restrict records that cannot be used in the decision.

publications, news outlets and multiple forums.

Do you know…

CIC™ has already taken the steps necessary to filter our criminal background checks to exclude arrest records in order to mitigate our clients from Fair Housing enforcements and civil litigation. This is just the beginning of a new trend in screening, please watch for news regarding this in the near future.

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

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AAOC’s 45th Annual Trade Show & Conference was “SUPER!”

W

hat a fantastic day March 24th turned out to be! With over 100 vendors on hand and three awesome and informative seminars, AAOC’s Trade Show & Conference welcomed the “Heroes of Rental-Housing!” This was definitely the place to be!

This year’s Platinum Trade Show Sponsor was Home Depot and our 4 Gold Sponsors were apartments.com/ CoStar Group, Career Strategies, D & D Technologies and Ferguson

Enterprises. Their generosity and support are greatly appreciated.

The first seminar began with Stephen Duringer, Esq. of the Duringer Law Group, PLC speaking to a standing room only crowd about legal issues in 2016. This gave members a great opportunity to hear the latest from an expert, as well as to have the chance to ask questions. Once again, Steve left the crowd better informed and educated.

He is definitely “saving rental-housing professionals, one unit at a time!”

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Next was our 5th Annual Rental Housing Economic Forum “Where is Your Building in the City Skyline.”

This seminar was moderated by Nick Lieberman, AAOC Past President and President of Bona Fide Mortgage. Three industry experts were guest panelists.

Those that participated were; Dave Bragg, Managing Director — Green Street Advisors; Jonathan Lansner, columnist and blogger for The Orange Trade Show — continued on page 32

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Costar Apartment Network, one of our sponsors, were all smiles.

Being green ainâ&#x20AC;&#x2122;t easy during the drought, let Los Gatos help you out!

The winner of our most fun & original booth isâ&#x20AC;Ś Biosweep of North Orange County.

Renoir Staffing, our lanyard sponsor, was also the winner of the best use of theme award!

All of our seminars were standing room only!

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The aisles were packed with attendees!

Trade Show — continued from page 30 County Register; and Dr. Anil Puri, Dean — Mihaylo College of Business Cal State Fullerton. It’s not often that there is a gathering of three industry

presented by the Apartment All Stars — Toni Blake, Lisa Trosien, Kate Good, and Mindy Williams. Their topics included personal development,

leaders together at the same place and time to give their opinions and advice on rental housing management and ownership. Our attendees took away some great information!

Our final seminar of the day was

Trade Show — continued on page 34

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California

ROOTER & PLUMBING INC. LICENSE #703820

Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, backflow testing/service, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

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30 Gallons Gas Water Heater ........................................................................................................ Avg. Price $907.23 40 Gallons Gas Water Heater ........................................................................................................ Avg. Price $885.20 50 Gallons Gas Water Heater ........................................................................................................ Avg. Price $940.28 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

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Trade Show — continued from page 32

Stephen C. Duringer, Esq. saves members, legally, one unit at a time!

D & D Technologies, one of our Gold Sponsors, proudly displays their gate hardware products.

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Trade Show — continued on page 36

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Your best overall booth winner… W. R. Gorman & Associates.

Trade Show — continued from page 34 working as a team, keeping this fresh, characteristics of the best salesperson and challenges to passion, purpose, and profit. A special thank you to their

Representing the Platinum Sponsor, the Home Depot, Jim Chaves and Raul Hernandez.

one of two available $500 cash prizes.

After completing a bingo card each participant’s name was entered into the drawing. This year our lucky winners

sponsors RentPath, CORT, 30 Lines, Yardi, Weblisters, Entrada & Modern Message for helping make their appearance happen!

Throughout the day attendees played Bingo in the hopes of winning

The Apartment All Stars, our Fantastic 4 for the day, provided attendees with valuable leasing tips.

Trade Show — continued on page 38

The bright faces of FDC Management.

“Boom” “Crash” “Wham” Carrie Polonsky of Steadfast Management and Carolyn Wisbey of Advanced Management Company, “ham it up”!

The Farmers Insurance booth was buzzing with attendees!

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The

Thank you to all who came out to seeâ&#x20AC;Ś

Heroes

of Rental Housing

Our Exhibitors: Access Exterminator Service Inc. Ace Commercial Laundry Equipment, Inc. AEI Corporation All Valley Washer Service America On Track/Fair Housing Foundation American Environmental Specialists, Inc. Andersen Cabinets Apartment SEO, LLC Apartments.com Powered By CoStar Apex Window DĂŠcor Appliance Warehouse AT&T Entertainment Group ATI Bernardo Concrete, Inc. BioSweep Brennan Law Firm Brooker Asspciated Design Build Contractors Buffalo Maintenance, Inc. CalBath California Safety Agency Career Strategies CHASE Multifamily Lending CIC Citizens Business Bank Commercial Bath Refinishing D & D Technologies Debinaire Co. Delta Mechanical Diversified Investment Strategies/ICRE DTS Duringer Law Group Emergency Services Restoration, Inc. Enovative Group, Inc. ePIPE Restoration

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Excalibur Laundries, Inc. Fair Housing Council of Orange County Farmers Insurance - Theresa Simes Agency Fast Eviction Service Ferguson Facilities Supply For Rent Media Solutions Gorman Roofing Services Griffin Pest Management Guardian Roofs Hayward, Tilton & Rolapp Insurance Associates, Inc. J.B. Bostick Company, Inc. JLE Property Management JWilliams Staffing KD Electric KIVA Kitchen & Bath Kwikset L & D Appliances L.A. Hydro-Jet & Rooter Service, Inc. Liquid Amber Designs, Inc. Lloyd Pest Control Los Gatos, Inc. Marcus & Millichap McCarthy Roofing McCormack Roofing Multifamily Home Tune-up Program National Apartment Association National Service Co. Nova Contractors, Inc. NPM Staffing Orange County Housing Authority Out of the Gutter Inc. Overnight Kitchens Pacific Painting Power Pro Plumbing N E W S

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PRC Restoration Property Owners Protection Provident Bank R & B Wholesale Reliant Parking Renewal by Andersen Renoir Staffing, LLC RENTV Republic Windows Reynolds Realty Advisors RokitNow RTI Properties, Inc. Sarah Atkinson Agent/State Farm Serviz Southern California Edison Southern California Edison Spicer Mechanical, Inc. Sustain-Ability Solutions T & G Roofing The American Lung Association in California The Home Depot The Screening Pros (TSP) Tim Krueger Photographer Traks R Us Turnaround Solutions W.R.Gorman & Associates WASH Multifamily Laundry Systems Waste Away LLC Water Heater Man, Inc. Water Heaters Only, Inc. Western Exterminator Company Yardcam Zillow Group

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Trade Show â&#x20AC;&#x201D; continued from page 36 were Lezlie Berg of Shea Apartments and Lynda Reyes of Avanath Realtyâ&#x20AC;Ś congratulations!

Our show was made up of exhibitors that are finest of any around! Our Trade Show & Conference would not be possible without them. The services that were offered by our exhibitors ranged from carpet cleaning to nurseries, apartment supplies to pest control, and many more! Exhibitors made the day so We were privileged to have a panel with years of experience under their belts. Moderated by Nick Lieberman, our panel consisted of (from left) Dave Bragg, Green Street Advisors; Jonathan Lansner, Orange County much fun with their booth decorations Register; and Dr. Anil Puri, Cal State Fullerton. and enthusiasm! Being recognized this course our volunteers! year for their outstanding booth designs Orange County, Most Fun & Most Lastly, the ultimate thank you goes were, W.R. Gorman & Associates, Best Original Booth.

A huge thank you goes to our WiFi to YOU, our wonderful members! You Overall Booth; Home Depot, Best Use Sponsor, Reynolds Realty Advisors; our are what made this a true success. Thank of Product; Renoir Staffing, Best Use lanyard sponsor, Renoir Staffing and of you for your continued support! of Theme and Biosweep of North

One of our Gold Sponsors, Ferguson, takes a break from networking for a quick snapshot.

Lezlie Berg was $500 richer by the end of the show by participating in our bingo card game.

One of our bingo card winners, Lynda Reyes.

Thank you, Reynolds Realty Advisors, for sponsoring the WiFi for our show!

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Where else but at…

Medicine Cabinets

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4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts 5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs Wall Oven: Brown or Maytag

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Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

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3 9

The Reality of Doing Nothing from “Cash In on the Myths of Real Estate”

BY WILLIAM R. GORMAN, REAL ESTATE BROKER/OWNER, CCIM, AAOC PAST-PRESIDENT

E

very misconception discussed in my book, Cash In on the Myths of Real Estate, is derived from my more than 60 years as an investor, broker, and past AAOC president.

I, myself, have fallen prey to many misbeliefs. However, careful study and experience have taught me a different truth. And, for every truth, I have found a way of using the knowledge

of taking advantage of one of the remaining tax breaks allowed when selling your home.

This month, I am addressing a common problem for all of us — that of doing nothing. Although perhaps never before articulated as such, I have phrased this as a myth and included it in my book.

that I have gained to help my clients further their wealth building goals.

The myths, truths and cash ins incorporated into my book are my legacy. I am pleased to be able to share a few of these hard-earned realities with my fellow AAOC members.

In previous issues of the Apartment News Magazine, I presented the topics of getting your children involved and

Myth 5-5 Doing nothing is an option.

Popular Belief: People often believe that by not taking action, they are maintaining the status quo and enjoying greater comfort and security.

Bill’s Truth: Failing to act can be more risky than taking action. Most people do not recognize that no action is an action in and of itself.

On a regular basis, even though everything is proceeding smoothly, you should review your real estate plan and check that each property is achieving the objectives that you want. Even if the decision is to do nothing, the analysis process helps to get you mentally and emotionally prepared to take action when you need to do so.

My favorite coffee mug states: “Impatience is a virtue” and I drink from it daily.

Be sure to watch for various trigger points within the market as well as within your own life. Trigger points represent critical times at which you should review your portfolio and take a look at all of the options. Missing an opportunity, especially at a time of market change, can be costly.

Cash In: Doing nothing is an option only after you validate that doing nothing is the right option.

People like to say that “good things come to those who wait”.

What they don’t tell you is that those who wait are the ones who get the leftovers.

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When the market is really bad, investors often do nothing because they are caught up in the panic of the moment. They are like a deer in the headlights. Yet one of the best ways to mitigate fear is to delve into the options and quantify the possible outcomes.

On the opposite side of the spectrum, when the market is good, owners become complacent. They happily focus on their current cash flow, rather than looking at the long-term consequences of not taking action.

I often talk about compounding as the Eighth Wonder of the World.

It certainly is one of the key tools for wealth building. Missing opportunities to take advantage of value premiums can dramatically impact the overall return on investment that an investor is able to achieve during his or her lifetime.

What may be even worse is when an investor waits too long — either because of avoidance, analysis paralysis, or greed. When there is a trigger point, be it something that occurs in your own life or the result of a change in market conditions, you need to be prepared to act quickly and decisively. This can only happen by consistently knowing and quantifying your options, as well as by understanding how your choices will affect your goals.

Which brings me to another very important topic — a written real estate plan. It’s so simple, why write it down?

Find out next month!

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you?

PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you?

The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business.

But where does that leave you?

Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process?

We recently had a call from an AAOC member who went through this experience.

His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long.

At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage.

We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in.

Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

William R. Gorman, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, and by Randy Combs, broker, and Sonya Loera, Realtor and Transaction Coordinator.

Are you looking for a particular product or service?

We can help!!

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com

Visit our Buyer’s Guide beginning on page 49 for the resources you need!

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The Service Mentality

BY NANCY FRIEDMAN

S

kills and techniques are important in providing excellent service to customers, but they aren’t the only keys to success. Leading organizations have identified seven traits they see in their highest performing service providers.

We call the seven traits The Service Mentality. These characteristics create a mindset for serving customers. Let’s look at each one.

1. Empathy is the capacity for

2. Enthusiasm brings an observable high level of energy or interest to a situation. It can be shown towards your customers and your work. It’s not wildly over the top, but it is energetic, positive and openly expressed. Your enthusiasm influences your effectiveness in a service position, because the appropriate enthusiasm determines how the world sees you as able or willing to help. Enthusiastic people enjoy helping others and show it

understanding, being aware of and sensitive to the feelings, thoughts and experiences of your customers.

They want to know they have been heard and understood no matter how large or small their problem.

They want to know that you see the problem from their point of view.

A caring, empathetic tone, more than words, allows the customer to hear your concern. Customers don’t care what you know until they know that you care.

Do you know…

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with a positive attitude and high energy. They enjoy being proactive and going the extra mile.

3. Ownership is about having the commitment to solve a problem. It’s the opposite of the mentality that says, “That’s not my department,” and then shifts the resolution off to someone else. Ownership makes a clear connection with the customer that says, “I am your partner and own this situation with you,” which more effectively represents you and the company. It shouldn’t take two people to give good customer service. Step up and take ownership of the challenges that come your way.

4. Responsibility involves living up to commitments. This trait relates just as easily to your co-workers as to your customers. In every case, it’s critical that we live up to our commitments. Colleagues need to know they can count on each other to be on time for a scheduled shift or meeting. A co-worker who can’t be counted on disrupts everyone’s schedule. Ill will and stress is a chain reaction that can radiate outward until service mentality slips among team members. As they saying goes, “There is no I in the word team.” Follow-through and dependability demonstrate a service mentality of responsibility.

5. Adaptability is having an easy flexibility to deal effectively with different types of customers and situations. As your customer base becomes more diverse, adaptability is crucial. Aging populations, language and cultural differences and related factors are challenges to providing excellent service, but people who are adaptors are accepting and tolerant. Their mind-set is evidenced by their ability to adapt and to respond and react positively. With the service mentality trait of adaptability, you’ll assist all of your customers respectfully and effectively.

A P A R T M E N T

6. Balance requires the capacity to be successful at satisfying the customer, while taking into account the resources and needs of your organization. Going too far either way puts you out of balance.

Customers must feel they have been heard and treated fairly.

The company needs employees to operate within guidelines and practices. A secret to having balance is knowing that you can acknowledge the feelings of the

customer, even if you disagree with the facts presented by them.

Acknowledgement does not mean agreement, so acknowledge the feelings, move on to the facts, and address the issues.

7. Resiliency means having the ability to bounce back quickly from adversity. Resiliency allows a representative to remain calm in adverse situations or recover Service Mentality — continued on page 44

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

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Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

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If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

Service Mentality — continued from page 43 quickly from crisis and not show discouragement. We’ve all had setbacks, both personally and in our daily work. We need to be able to bounce back emotionally and professionally and handle those setbacks, while never taking out frustrations on customers or co-workers.

Exceptional customer service helps a great organization stand out from the competition. It’s the tie breaker and the added value that gets the business for your company that pays for jobs— including your job. A high-performing customer contact employee requires The Service Mentality mindset. Make it your goal to become more aware of all of the seven traits as a first step to more effective customer interactions.

Nancy Friedman , President of Telephone Doctor Customer Service Training, is a featured keynote speaker and subject matter expert on customer service, sales and communications skills, at franchise, association and corporate meetings.

To reach Nancy, please call 314.291.1012 or visit www.nancyfriedman.com.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

#1 REAL ESTATE TEAM IN ORANGE COUNTY-$404 MILLION IN CLOSED SALES FOR 2015!

4 u nits santa a na $99 9,000

featured property

WHAT ARE YOUR APARTMENTS WORTH? If you’re curious about your apartments’ value in today’s market, just send us an email with the property address and we’ll send you a free comparative market analysis.

Send to: michael@stanfieldgroup.net

Owner spent $80,000 refurbishing much of the property. Shows great! (2) 3 bedroom & (2) 2 bedroom units. Abundance of parking. Inside laundry hook-ups in all units. Close to Downtown.

mike thornton

94 9. 6 8 9 . 7 5 8 7

realtor® #1 apartment agent in o.c.* michael@stanfieldgroup.net cal bre no. 01236638

*Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/14.

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A Special Welcome to Our Newest Members!

Frank Broccolo Properties Cambria at Riverwalk — Greystar Cedar Lake Properties LLC Bradley Corr Property Patricia Cox Property Curtis Properties, Inc. Marlene Foster Properties Graham Real Estate Blaire Jo Properties Terrence Kolasa Property Michelle Liberg Properties Marc Desbans & Associates, Inc. Karen Mikkelsen Properties Ocean Breeze Villas — Greystar Promenade at Anaheim Apartments — Greystar Rancho Belago — Weidner Lori Robnett Properties RSG Pacific Properties Helen Smith Properties The Tso Family Trust Zimpelmann Properties

New PSC Members AR Capital Plans 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 Contact: Sean Andersen (949) 481-0421

LoCali Management Group 8552 Hamilton Ave Huntington Beach, CA 92646 Contact: Nathan Poth (714) 747-9074

BluSky Restoration 1000 E. Howell Ave. Anaheim, CA 92805 Contact: Meredith Magaha (714) 290-6048

NAI Capital Multifamily Services Group 1920 Main Street, Suite 100 Irvine, CA 92614 Contact: Christopher Arvizu (949) 468-2336

Bugs Away Exterminators 210 E. Ellsworth Ave Anaheim, CA 92805 Contact: Craig Butler (714) 290-1850

Palm Trinity Insurance Services 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 Contact: Brian Kong (213) 616-8500

Hackett Insurance Services — Farmers Insurance 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 Contact: Rick Hackett (949) 943-3610

A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

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Capital Planning — Security in Your Future What is a Capital Plan?

A Capital Plan is the art and science of anticipating and preparing for repair and replacement expenses. A Capital Plan allows owners and management to offset the ongoing deterioration of the components with Capital Funds to ensure their timely repair or replacement. A well-crafted Capital Funding plan will ensure that irregular Capital expenses are offset by ongoing, regular Capital contributions.

A Capital Plan reveals the true cost of properly maintaining the physical assets of commercial buildings designed to serve the needs of the public. Proper maintenance and well-timed replacement of building & infrastructure systems all play an important role in protecting property values and providing tenants with a positive experience.

We want you to feel confident selecting the right type of Capital Plan for your organization! All of our Capital Plans are prepared by Reserve Specialists.

Why Do Your Apartments Need a Capital Plan?

It is wise to set aside an “appropriate” amount of money on a regular basis to offset the ongoing deterioration of the community assets. All physical assets deteriorate with time and most of the “major” components which an Association is responsible to maintain will require repair or replacement in a predictable manner.

A credible, current Capital Plan makes it possible to prepare well in advance for these inevitable expenses, spreading out the Capital contributions evenly over time, rather than funding Capital through loans.

The Capital Plan Report

The resulting report covers a one-year period and includes a 30-year cash flow forecast. Your Report (and other files) will be posted online for easy, anytime access. Your free Video Explanation of Results will help you communicate with owners and management. Your free Funding Analysis Software will allow you to compare various what-if scenarios.

Every Capital Plan includes the following key three results: 1. Component List detailing the scope & schedule of all Capital Projects 2. Calculation of current Fund Strength (Percent Funded) 3. Customized Funding Plan going forward that allows for timely repairs & replacements, with an emphasis on avoiding the need for loans and deferred maintenance.

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Your proposal from Capital Plan will include the following offerings: •

Single Year Engagements & Updates

•

“Loyalty Plan Update Plan”

This popular “flat fee” Loyalty Update Plan is designed to save you time & stabilize your budget. The Loyalty Update Plan is a 3-year series of renewing one year “flat fee” engagements. The plan includes 3 Capital Plan reports prepared over 3 consecutive years: (1) Full Capital Plan or (1) Capital Plan Update With Site Visit (WSV) in addition to (2) Capital Plan Updates No Site Visit (NSV), in any order.

When is the Optimal Time to Do a Capital Plan?

Since a Capital Plan is a budget planning tool, most owners start the process by soliciting a Capital Plan proposal six months in advance of their Fiscal Year (FY) End. This gives the owners and management a month or two to select a Capital Plan Specialist, a month or two to get the Capital Plan done, a month to review the completed report, and sufficient time to incorporate the funding recommendations into the budget for the upcoming Fiscal Year.

AR Capital Plans?

Our mission is bringing insight and order to a distracted and cluttered world, so our clients can cost-effectively make wise decisions about the care of their properties. Founded in 1986, Association Reserves is a recognized industry authority in preparing Reserve Studies and Capital Plans for Association-governed communities, apartments, business parks, schools and worship facilities. Each year, thousands of clients trust in our ability to provide independent, custom, financially stable funding plans that ensure timely repairs & replacements to their common area assets.

Serving Orange County

Association Reserves 27702 Crown Valley Pkwy. D-4 #103 Ladera Ranch, CA 92694 Tel: (949) 481-0421 Fax: (949) 481-0516 www.ARcapitalplans.com

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Regional Offices Arizona California Colorado Florida Hawaii Nevada North Carolina Washington

All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

R&B Wholesale Distributors, Inc.

Apartment SEO

See the Advertisers Index on Page 72 for the location of our ad.

Advertising firm specializing in Websites, Search & Social Media Marketing.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Axiometrics, Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Spicer Mechanical

Pierce-Eislen

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Antimicrobial Services

Property Owners Protection

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

SatisFacts c/o Internet Brands

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Biosweep of North Orange County

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Rental Publications & Services Apartment SEO

Apartment Market Research Data

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

ALN Data

Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment data and market research

Product & Service Council — continued on page 50

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

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Product & Service Council continued from page 49

apartments.com

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

South Coast Real Estate & Property Management

Industrial Laundry Repair

Real estate brokerage and property management.

Machine sales; Coin Operated Washer & Dryer Repairs.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

KIVA Kitchen & Bath

Appliances Sales, Service & Leasing

#1 nationwide provider of information and advertising services.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

For Rent Media Solutions

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Lowe’s — Irvine

Appliance rentals and purchase solutions for properties and residents.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Appliance Warehouse

National Service Company

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

See the Advertisers Index on Page 72 for the location of our ad.

Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Online apartment guide.

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Orco Apartment Supply, Inc.

Appliance World

RentPath

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

R&B Wholesale Distributors, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Apartment/Student Housing

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal

Home Depot

Text messaging services to help communicate with your customers.

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Lee Walker Appraisals

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

• Paving Stones • Curb & Gutters • Striping

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

c&cpaving

Product & Service Council

ADA Experts, Ramps, Signage, Truncated Domes

— continued on page 52

Fully Insured & Bonded www.candcpavingcompany.net

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Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Law Offices of Sam Chandra, APC

Awnings

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Charitable Trust Administrators, Inc.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc.

Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Bath Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Assistance in avoiding capital gains taxes on sale.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Fast Eviction Service

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Asset Management

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

Complete kitchen and bath restoration and refinishing company.

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Point Blank Consulting

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com www.pointblankconsulting.net

Apartment Turnover Specialists.

Fisher & Phillips, LLP

Provides property management & consultation services in the multifamily industry.

Attorneys

South Coast Construction & Repair

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Ruzick & Wallace, LLP

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Eviction Attorneys.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Boiler Systems

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Flat rate prices for all apartments. Certified Boiler Specialist.

(949) 552-7831 5 2

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Spicer Mechanical

Salvador Munguia Painting Co.

Premier Roofing & Building Co Inc.

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

South Coast Construction & Repair

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Buying Group

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Water Heater Man, Inc.

Water Heater/boiler service and installation.

NAI Capital Multifamily Services Group

Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.caicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Professional Apartment Services

David Record 3 Cala Moreya Laguna Niguel, CA 92677 (800) 875-0250 x 1015, Fax (713) 974-6889 drecord@pasonline.com

Cabinets Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Camera Systems

Carpet Sales & Service

Multicom, Inc.

Home Depot

Carpentry

Helping professionals like you consolidate suppliers with world class service.

Brent Collins Construction

Lowe’s — Irvine

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

The Cabinet Depot, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com www.thecabinetdepotinc.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com www.thecabinetdepotinc.com

See the Advertisers Index on Page 72 for the location of our ad.

Stair Nosing, LLC

Kitchen & bathroom remodeling, cabinet, granite, installations.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

Liquid Amber Designs

Stainless steel stairnosings for any flooring material or step.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Product & Service Council — continued on page 54

IS THE WORLD MOVING TOO FAST FOR YOU?

Custom & standard cabinets for all areas. No job too small!

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

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Turnaround Solutions, LLC

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

On-Site.com

See the Advertisers Index on Page 72 for the location of our ad.

David S. Schonfeld, Attorney at Law

Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Excalibur Laundries

We are a full service company specializing in interior renovations and unit turns.

Carpet Cleaning

801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Specializing in residential & commercial evictions.

Commercial Gas Grills

Industrial Laundry Repair

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

AEI Corporation

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Machine sales; Coin Operated Washer & Dryer Repairs.

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

L and D Appliance Corp.

Cleaning Service Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Turnaround Solutions, LLC

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Appliance Warehouse

Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Communications

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Text messaging services to help communicate with your customers.

TouchPoint

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Collections

Todd A. Brisco & Associates

Concrete Maintenance & Repair

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

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A P A R T M E N T

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

DirecSupply, Inc.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Fast Eviction Service

H.H.H. Commercial General

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

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M & M Contracting, Inc.

Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

McCormack Roofing Weatherproofing & Construction

Pavescapes

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com Install 1” thick pavers over existing concrete.

NPG — Nelson Paving

Premier Roofing & Building Co Inc.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Construction

Product & Service Council

Argos Independent Contractor

— continued on page 56

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

DIGITAL LAUNDRY SOLUTIONS INDUSTRY LEADING TECHNOLOGY & CUSTOMER SERVICE

General Contractor Specializing in Multi-Family Remodel.

Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com All types of roofing & construction.

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Coinmach is now

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

While this is a significant milestone in our company’s

history, in effect nothing has changed except our name.

Design Build Contractor specializing in exterior restoration and fencing.

You will continue to receive uninterrupted service at the

Buffalo Maintenance, Inc.

same great level you deserve. With over one million

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

machines in service, we’re the leading provider of commer-

cial and in-unit laundry solutions to the multi-family, student

See the Advertisers Index on Page 72 for the location of our ad.

housing, and university industries. Our customers know

EmpireWorks

that better laundry solutions equal improved resident

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

experience. And that’s not only good for business - it just makes life easy.

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Simplify your laundry solutions today!

Chris Wilson 800-954-9000 x54330 chrisw@cscsw.com cscsw.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

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Property Owners Protection

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Consulting AR Capital Plans

Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

Provide capital plans for multiunit housing, churches and schools.

Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NAI Capital Multifamily Services Group

Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.caicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Point Blank Consulting

Premier Roofing & Building Co Inc.

Kitchen & bathroom remodeling, cabinet, granite, installations.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com www.thecabinetdepotinc.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Door Locks & Hardware Kwikset

Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Kwikset manufactures and markets a complete line of door locks and hardware.

Doors & Windows

Laminate, quartz & granite available. No job too small.

21st Century Doors & Windows

Lowe’s — Irvine

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Lowe’s — Irvine

Surface Restoration

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

R3 Construction, Inc.

Bathtub & Tile Refinishing.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Turnaround Solutions, LLC

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Premier Roofing & Building Co Inc.

We are a full service company specializing in interior renovations and unit turns.

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com www.pointblankconsulting.net

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Deck Coatings, Magnesite Repairs, Waterproofing

Provides property management & consultation services in the multifamily industry.

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate & Tax Strategy and Investment Planning.

Contract Services Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Countertops

Brent Collins Construction

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Drain Cleaning California Rooter & Plumbing

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

EmpireWorks

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

McCarthy Roofing

See the Advertisers Index on Page 72 for the location of our ad.

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The Cabinet Depot, Inc.

A P A R T M E N T

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

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Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Platinum Plumbing Services, Co. Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Draperies/Blinds/Window Coverings Apex Window Décor

Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings.

Orco Apartment Supply, Inc.

Orco Apartment Supply, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

Service 1st

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Electrical

Electric Vehicle Products

Bishop Inc.

American Appliance Rentals

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Appliance rentals and purchase solutions for properties and residents.

Commercial Fire Protection

Elevator Services

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com www.performanceelevator.com

Fire Life Safety.

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Providing exceptional service for competitive prices.

Product & Service Council — continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Product & Service Council continued from page 57

Energy Management Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

Dick Wardlow Insurance Brokers

Buffalo Maintenance, Inc.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Wesierski & Zurek, LLP

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Evictions Brennan Law Group

Financial Planning

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Environmental Services American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration

Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration

National Center for Audio & Video Forensics

Biosweep of North Orange County

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Security video enhancements to aid in evictions and insurance claims.

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Wesierski & Zurek, LLP

BluSky Restoration

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Fencing & Gates

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Design Build Contractor specializing in exterior restoration and fencing.

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Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

NPG — Nelson Paving

Garage Doors

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Pavescapes

See the Advertisers Index on Page 72 for the location of our ad.

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

General Contractor Argos Independent Contractor

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Restore 247

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Install 1” thick pavers over existing concrete.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

General Contractor Specializing in Multi-Family Remodel

Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

All types of roofing & construction.

BluSky Restoration

Fire Extinguishers

Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com Fire Life Safety.

Shield Fire Protection

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Flooring Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Handyman

Enovative Group

Brent Collins Construction

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

H.H.H. Commercial General

Buffalo Maintenance, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Mineral Wells Landscaping & Building Inc.

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Product & Service Council — continued on page 60

See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

Apartment Turnover Specialists.

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

866-331-1031

Stainless steel stairnosings for any flooring material or step.

www.SafeHarborExchange.com 825 Parkcenter Drive, Suite 200, Santa Ana, CA 92705

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Product & Service Council continued from page 59

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Ferguson Enterprises

Farmer’s Insurance — Theresa Simes Agency

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Hardwood Floor Refinishing Stair Nosing, LLC

L and D Appliance Corp.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Stainless steel stairnosings for any flooring material or step.

Heating & Air Conditioning Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

Hackett Insurance Services — Farmers Insurance

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett Provide insurance consulting & coverage.

Major appliances for apartments.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

Commercial, Personal & Health Insurance.

R&B Wholesale Distributors, Inc.

ISU — The Olson Duncan Agency

See the Advertisers Index on Page 72 for the location of our ad.

Independent insurance brokerage representing commercial building owners and operators.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Nelson & Associates, LLC

Flat rate prices for all apartments. Certified Boiler Specialist.

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

Spicer Mechanical

Palm Trinity Insurance Services Inc.

Insurance

We provide the best insurance services for Apartment Owners in California.

ACI Commercial Insurance Broker, Inc.

PHD Insurance Brokers, Inc.

Commercial & Personal Lines. Insurance advisor of financial planning services.

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Brian Berg Insurance Services, Inc.

Property Owners Protection

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

CoreLogic

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com 6 0

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Rey Insurance Services, Inc.

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers

Sarah Atkinson Insurance Agency Inc.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Providing insurance and financial services.

Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

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Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Internet Services Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com/LA Times

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

South Coast Construction & Repair

Lending Institutions

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Bona Fide Mortgage

Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Commercial Multifamily Lending — Scott Schweer

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

See the Advertisers Index on Page 72 for the location of our ad.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Chase Multifamily Lending

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Landscapes/Hardscapes H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Business Banking, Apartment Loans/Commercial Loans.

Move

Mineral Wells Landscaping & Building Inc.

Online apartment guide

Pavescapes

Commercial Lending

Credit Union of Southern California

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

SatisFacts c/o Internet Brands

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Luther Burbank Savings

Install 1” thick pavers over existing concrete.

Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com

Turnaround Solutions, LLC

Seacoast Commerce Bank

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

We are a full service company specializing in interior renovations and unit turns.

Kitchen Renovations

Product & Service Council

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

— continued on page 62

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com www.thecabinetdepotinc.com

RASH YAMBO DECKING & STAIRS

Kitchen & bathroom remodeling, cabinet, granite, installations.

Over 25 Years Experience

California Bath Restoration

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Fully Insured • Lic.# 804656

Complete kitchen and bath restoration and refinishing company.

Free Estimates

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Maintenance, Repairs, Products

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ACE Commercial Laundry Equipment, Inc.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Wells Fargo Multifamily Capital Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Specialized lending programs for multifamily properties.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Lighting

Brent Collins Construction

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Real estate brokerage and property management.

Marketing Lease Labs

Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Mold Remediation

Ferguson Enterprises

Buffalo Maintenance, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

American Environmental Specialists, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Commercial Fire Protection

Biosweep of North Orange County

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Fire Life Safety.

Enovative Group

Mailboxes

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Notary Services TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Machine sales; Coin Operated Washer & Dryer Repairs.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Odor Removal Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Roberts Management & Investments

Online Rent Payment

Subsidiary of Ray Roberts Realty, Inc.

RentPaidOnline

Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Providing the most rent payment options in the industry.

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588 6 2

Fax (562) 430-0693

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Bishop Inc.

Ornamental Iron

Turnaround Solutions, LLC

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

We are a full service company specializing in interior renovations and unit turns.

EmpireWorks

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Parking Reliant Parking Solutions

Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

See the Advertisers Index on Page 72 for the location of our ad.

Outdoor Furniture & Refinishing

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Full service parking permit management solution. We issue the permits!

Parking Enforcement

Apartment Turnover Specialists.

Dedicated Transportation Services

R&B Wholesale Distributors, Inc.

Largest multi-family suppliers of contract furniture in the country.

Paint Sales & Service

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

www.dedicatedtransportationservices.com

See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing

Patio Covers

Salvador Munguia Painting Co.

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Product & Service Council

— continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

$550.00

Includes location, excavation, repair and backfill up to 4 hours

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Photography

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Tim Krueger Photography

Patrol Services

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com www.timkruegerphotographer.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Mineral Wells Landscaping & Building Inc.

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Plumbing, Contractors & Supplies California Rooter & Plumbing

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Pest Control

Coast Plumbing, Heating & Air

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Access Exterminator Service, Inc.

Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Bugs Away Exterminators

Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com www.bugsawayexterminators.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

See the Advertisers Index on Page 72 for the location of our ad.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

DirecSupply, Inc.

Commercial and residential pest control.

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Western Exterminator

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Discount Drain & Plumbing Repair

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Enovative Group

Flat rate prices for all apartments. Certified Boiler Specialist.

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Residential and commercial pest control and termite control since 1921.

Power Washing Advanced Powerwashing

Fully Insured

Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Lic. # A-715010

Power washing of walkways, dumpsters, parking areas, trash chutes.

PAVEWAY

Property Management AIM Properties

Your Complete Solution For

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

ASPHALT PAVING

CONCRETE & SLURRY SEAL Owner Operated

Call For Free No Obligation Quote

(949) 851-1865

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

More Than 20 Years Experience

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com 6 4

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Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Consensys Property Management

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

CoreLogic

PMI Orange County

Property Management Software

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax (949) 202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Point Blank Consulting

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com www.pointblankconsulting.net

We are the leading screening and risk management provider for the multifamily industry.

Reliant Parking Solutions

Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Provides property management & consultation services in the multifamily industry.

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Prestige Property Management

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group

Nathan Poth 8552 Hamilton Ave. Huntington Beach, CA 92646 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063 www.mgtworks.com

Full service parking permit management solution. We issue the permits!

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Full Service Real Estate.

ProActive Realty Investments

Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Text messaging services to help communicate with your customers.

Property Management Staffing & Training

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

JWilliams Staffing

Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com

Reynolds Realty Advisors

Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Product & Service Council — continued on page 66

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Steadfast Management Company, Inc.

We provide apartment property management in Southern California

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

WSH Management

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

15+ years of experience in managing multi-family and senior apartments.

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Bona Fide Mortgage

Prestige Property Management

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Full Service Real Estate.

ProActive Realty Investments

See the Advertisers Index on Page 72 for the location of our ad.

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Charitable Trust Administrators, Inc.

Career Strategies

Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Assistance in avoiding capital gains taxes on sale.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Realtors Commercial Alliance of Orange County (RCAOC)

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Point Blank Consulting

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com www.pointblankconsulting.net

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

We are the leading screening and risk management provider for the multifamily industry.

South Coast Real Estate & Property Management

DM Smithco

Provides property management & consultation services in the multifamily industry.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Renoir Staffing, LLC

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

Real estate brokerage and property management.

Tarbell Realtors

Gorman & Associates

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

For 30 years, we have provided qualified employees to the property management industry.

Rain Gutters

Real estate brokerage and rental property management.

See the Advertisers Index on Page 72 for the location of our ad.

Argos Systems

Reconstruction

Investment Capital Real Estate

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

BluSky Restoration

Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Bienek Roofing

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Marcus & Millichap

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com All types of roofing & construction.

McCarthy Roofing

Michelle Croce 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 851-3030, Fax (949) 833-0701 mcroce@marcusmillichap.com — www.marcusmillichap.com

Brent Collins Construction

NAI Capital Multifamily Services Group

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.caicapitalmultifamily.com

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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www.acelaundry.com

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Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Bishop Inc.

McCormack Roofing Weatherproofing & Construction

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Premier Roofing & Building Co Inc.

BluSky Restoration

Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Central Roofing

Royal Roofing.com (RWS&P, Inc.)

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Rent Payment Services RentPaidOnline

Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

TransUnion

Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

TransUnion offers resident screening and analytics to multifamily operations.

Roofing Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com All types of roofing & construction.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

Satellite TV

H.H.H. Commercial General

Security Services

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

McCarthy Roofing

Product & Service Council

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

— continued on page 68

See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs.

• Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more!

• Tile/wood flooring • Drywall Free Estimates. Fully Insured.

• Carpet/linoleum • Electrical Thank you for your great work on our apartments before we put them up for sale.

Your work was top notch and you got everything done in the time frame we needed.

— Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you.

— Dale S., AAOC Member

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1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

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Product & Service Council continued from page 67

Security Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

Exchange Resources

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

The 1031 exchange provides a tax deferral of the sale of investment property.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

Technology Triumph Technology Solutions Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumphoffice.com

Water Heaters

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Towing company with 4 locations in Orange County.

Training

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Coast Plumbing, Heating & Air

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Utilities & Sub Metering

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Delta is the nation’s largest plumbing, HVAC and repiping company.

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Utility Management and Energy Management.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Home Depot

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

Video Commercials

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Video Surveillance

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Fire Life Safety.

National Center for Audio & Video Forensics Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Technology & computer services.

Towing

Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

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TO’ and MO’ Towing

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Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Security video enhancements to aid in evictions and insurance claims.

Flat rate prices for all apartments. Certified Boiler Specialist.

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Water Heaters Only, Inc.

Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com Water heater repair and replacement including residential, tankless, and commercial

Water Heater Man, Inc.

Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Waterproofing

Premier Roofing & Building Co Inc.

Lowe’s — Irvine

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Milgard Windows & Doors

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Website Development/Online Advertising Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Windows & Doors

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

21st Century Doors & Windows

Premier Roofing & Building Co Inc.

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Bienek Roofing

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

All types of roofing & construction.

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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ESCROW & EXCHANGE

MOLD REMEDIATION

Safe Harbor Exhange, Inc.................................59

American Environmental Specialists.................4 ORNAMENTAL IRON

EVICTIONS

Alertt Access Gate Controls..............................19

category See page 72 for alphabetical listings

Block & Associates.................. Inside Back Cover

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Duringer Law Group, PLC.... Inside Front Cover

Coast Plumbing, Heating & Air, Inc.................63

ACE Commerical Laundry Equipment, Inc....66

Fast Eviction.................................................Insert

PAINT SALES & SERVICE

JM Air Conditioning & Heating.......................49

Coinmach/CSC Service Works.........................55

Steven D. Silverstein, Law Office......................20

Bienek Roofing.....................................................5

APPLIANCES—REPAIRS, PARTS, RENTALS

National Service.................................................26

Wesierski & Zurek, LLC....................................47

Rash Yambo Decking & Stairs..........................61

Ferguson.............................................................71

WASH Multifamily Laundry Systems................9

FENCING & GATES

Lin-Ed’s Appliance Service & Repair...............49

COLLECTIONS

ORCO Apartment Suppy...................................39

Block & Associates.................. Inside Back Cover

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

APPRAISALS/VALUATIONS

Brennan Law Firm.............................................35

Buffalo Maintenance, Inc..................................22

PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63

Brent Collins Construction...............................26

Ferguson.............................................................71

Buffalo Maintenance, Inc..................................22

ORCO Apartment Suppy...................................39

C & C Paving Company, Inc..............................50

ASPHALT SALES & SERVICE

CONSTRUCTION

AMS Paving........................................................57

Bienek Roofing.....................................................5

GATED ENTRIES

C & C Paving Company, Inc..............................50

Brent Collins Construction...............................26

Alertt Access Gate Controls..............................19

Paveway..............................................................64

Buffalo Maintenance, Inc..................................22

HANDYMAN

ATTORNEYS

CONTRACT SERVICES

South Coast Construction & Repair.................67

Block & Associates.................. Inside Back Cover

Bienek Roofing.....................................................5

Brennan Law Firm.............................................35

DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Bienek Roofing.....................................................5

FLOORING, REPAIRS, TILE

Lee Walker Appraisals.......................................11

Duringer Law Group, PLC.... Inside Front Cover

PATIO COVERS

Sondance Painting.............................................24

Alertt Access Gate Controls..............................19

CONCRETE MAINTENANCE & REPAIR

Brent Collins Construction...............................26

PORCELAIN REFINISHING

Bath Crafters......................................................52 PROPERTY MANAGEMENT

JLE Property Management Inc...........................8 ProActive Realty Investments Inc....................14

HEATING & AIR CONDITIONING

Roberts Management & Investments...............62

Coast Plumbing, Heating & Air, Inc.................63

South Coast Real Estate & Property Mgmt.....29

JM Air Conditioning & Heating.......................49

RAIN GUTTERS

Steven D. Silverstein, Law Office......................20

Brent Collins Construction...............................26

Wesierski & Zurek, LLC....................................47

Buffalo Maintenance, Inc..................................22

INSURANCE

AWNINGS

Rash Yambo Decking & Stairs..........................61

Farmers Insurance —

Affordable Awnings Company..........................32

DOORS, WINDOWS

Argos Home Systems.........................................20 Out of the Gutter ..............................................44 REAL ESTATE INVESTMENTS

Theresa Simes Agency.................................47

Hom Sotheby’s International Realty —

Republic Windows & Doors.............................24

ISU — Olson Duncan Agency..........................18

Ferguson.............................................................71

DRAINS

PHD Insurance Brokers, Inc.......................41, 53

ProActive Realty Investments Inc....................14

South Coast Construction & Repair.................67

Aarow Drain & Plumbing.................................72

KITCHEN RENOVATIONS

South Coast Real Estate & Property Mgmt.....29

BATHTUB REFINISHING

California Rooter & Plumbing..........................33

Ferguson.............................................................71

Bath Crafters......................................................52

Coast Plumbing, Heating & Air, Inc.................63

NU-SHINE Construction Svcs. Inc...................14

DRAPERIES/BLINDS/WINDOW

BATHROOM RENOVATIONS

BBQ & GRILL SERVICES

COVERINGS

South Coast Construction & Repair.................67

W. R. Gorman....................................................16 ROOFING

Bienek Roofing.....................................................5

California Rooter & Plumbing..........................33

Dale’s Roofing....................................................65

Coast Plumbing, Heating & Air, Inc.................63

Guardian Roofs and Energy Solutions.............28

Apex Window Decor...........................................4

BLINDS

R&B Wholesale Distributors, Inc. ....Back Cover

Apex Window Decor...........................................4

DRYWALL

LENDING

BOILER SYSTEMS

Brent Collins Construction...............................26

Bona Fide Mortgage..........................................60

Debinaire Co......................................................12

ELECTRICAL

Chase/Scott Schweer............................................2

CABINETS/REFINISHING

Buffalo Maintenance, Inc..................................22

LIGHTING

Brent Collins Construction...............................26

Lighthouse Electric............................................34

The Cabinet Depot.............................................42

ENERGY MANAGEMENT

South Coast Construction & Repair.................67

Ecova Multifamily Home Tune-Up Program...13

CARPENTRY

ENVIRONMENTAL CONSULTING &

McCarthy Roofing.........................................3, 43 Royal Roofing.....................................................10 SECURITY SERVICES

Alertt Access Gate Controls..............................19 TAX & FINANCIAL PLANNING

Lighthouse Electric............................................34

Diversified Investment Strategies.....................11

MAIL BOXES

WATER HEATERS

ORCO Apartment Suppy...................................39

California Rooter & Plumbing..........................33

R&B Wholesale Distributors, Inc. ....Back Cover

TRAINING

Vanguard Investment Properties......................30

LEAK DETECTION

AEI Corporation................................................27

Brent Collins Construction...............................26

The Stanfield Group.....................................46

Coast Plumbing, Heating & Air, Inc.................63 Debinaire Co......................................................12

Buffalo Maintenance, Inc..................................22

Ecova Multifamily Home Tune-Up Program...13

MAINTENANCE, REPAIRS, PRODUCTS

CARPETS

ENVIRONMENTAL SERVICES

Brent Collins Construction...............................26

ORCO Apartment Suppy...................................39

ORCO Apartment Suppy...................................39

American Environmental Specialists.................4

Buffalo Maintenance, Inc..................................22

WINDOWS

R&B Wholesale Distributors, Inc. ....Back Cover

Wesierski & Zurek, LLC....................................47

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................24

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Ferguson.............................................................71

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

A P A R T M E N T

42 locations in Southern California to serve you.

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DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

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(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

Guardian Roofs and Energy Solutions............28

ACE Commerical Laundry Equipment, Inc....66

Hom Sotheby’s International Realty —

AEI Corporation...............................................27

The Stanfield Group.....................................46

Affordable Awnings Company.........................32

ISU — Olson Duncan Agency.........................18

Alertt Access Gate Controls.............................19

JLE Property Management Inc..........................8

American Environmental Specialists................4

JM Air Conditioning & Heating......................49

AMS Paving.......................................................57

Lee Walker Appraisals......................................11

Apex Window Decor..........................................4

Lighthouse Electric...........................................34 Lin-Ed’s Appliance Service & Repair..............49

Argos Home Systems........................................20

McCarthy Roofing........................................3, 43

Bath Crafters.....................................................52

National Service................................................26

Bienek Roofing....................................................5

NU-SHINE Construction Svcs. Inc..................14

Block & Associates..................Inside Back Cover

ORCO Apartment Suppy..................................39

Bona Fide Mortgage.........................................60

Out of the Gutter .............................................44

Brennan Law Firm............................................35

Need Questions Answered?

Contact one of our reliable membership service representatives at

Paveway.............................................................64

Brent Collins Construction..............................26

PHD Insurance Brokers, Inc......................41, 53

Buffalo Maintenance, Inc.................................22

ProActive Realty Investments Inc...................14

C & C Paving Company, Inc.............................50

Rash Yambo Decking & Stairs.........................61

The Cabinet Depot............................................42

R&B Wholesale Distributors, Inc. ...Back Cover

California Rooter & Plumbing.........................33

Republic Windows & Doors............................24

Chase/Scott Schweer...........................................2

Roberts Management & Investments..............62

Coast Plumbing, Heating & Air, Inc................63

Royal Roofing....................................................10

Coinmach/CSC Service Works........................55

Safe Harbor Exhange, Inc................................59

(714) 245-9500

Dale’s Roofing...................................................65

Sondance Painting............................................24

Debinaire Co.....................................................12

South Coast Construction & Repair................67

They will find your solution.

Diversified Investment Strategies....................11

South Coast Real Estate & Property Mgmt....29

Duringer Law Group, PLC....Inside Front Cover

Steven D. Silverstein, Law Office.....................20

Ecova Multifamily Home Tune-Up Program...13

Stewart Tours....................................................45

Farmers Insurance —

Vanguard Investment Properties.....................30

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A P A R T M E N T

Theresa Simes Agency.................................47

W. R. Gorman...................................................16

Fast Eviction................................................ Insert

WASH Multifamily Laundry Systems...............9

Ferguson............................................................71

Wesierski & Zurek, LLC...................................47

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Tenant Eviction Unlawful Detainer

125

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

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Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

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(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

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