April 2019 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

See Page 5

In this issue Beyond Communication: The Art of Connecting.................................. 24 Protecting Your Family With Estate Planning...................................... 32 When is the Time to Sell? Too Late…Too Early…Not Acting at All from Cash In on the Myths of Real Estate......................................... 38 Taking Your Career to the Next Level................................................... 40

VOL. LIX

• April 2019

Tenant Problems?

Eviction of non-performing tenants and collection of unpaid rent can be a frustrating, time-consuming, aggravating and expensive experience. Choosing the right law firm to handle your eviction and debt collection needs is critical. You want a firm that has seen it all, that has the knowledge, experience and staff to handle your case right. No excuses, no delays, just the results you want! The Duringer Law Group is one of California's largest and most experienced landlord tenant law firms, and only represents landlords. The firm has successfully prosecuted over 245,000 evictions and has recovered over $155,000,000 in debt since 1988. Our vast experience and outstanding record of success is unmatched.

The Eviction Leader.

Tenant Eviction Efficient and Effective legal representation.

Attorney fees of $95 to $150 plus costs for an uncontested residential eviction. No office visit required, start case by email or over the phone.

Residential and commercial evictions handled in all courts and counties throughout California.

We have recovered over $155,000,000 for

Don’t be vulnerable! Extensive experience

our clients. No fee if no recovery. Put the

in Asset Preservation strategies for high net

power of an experienced law firm to work for

worth individuals, including domestic and

you.

off-shore entities and strategies.

Efficient, Effective, Affordable!

Our highly experienced attorneys and staff have developed procedures and processes that result in tenant evictions on the fastest track possible. The same efficiencies are evident in our debt collection services. We deliver quality legal representation and exceptional value.

www.DuringerLaw.com

Locations Los Angeles 800.829.6994

San Diego 800.829.6994

Inland Empire 800.829.6994

Sacramento 800.829.6994

Orange County office 181 S. Old Springs Rd., 2nd Floor Mailing address: PO Box 28270 Anaheim Hills, CA 92809 714.279.1100 800.829.6994

Download your FREE Copies!

Eviction & Debt Collection and Asset Preservation Strategies at DuringerLaw.com

Asset Preservation 28059 Lakes Edge Road Mailing address: PO Box 2489 Lake Arrowhead, CA 92352-2489 909.336.1160 877.387.4643

Wilmington, Delaware 877.387.4643

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LIX

•

April 2019

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — Who is Rent Controlling? Rent Control…Really?

22 INSPIRE Property Management Luncheon 30 Social Media 101 Seminar 34 Multifamily Mingle 46 AAOC Scholarship

Features

6 Executive Director Report/Craig’s Corner — It’s Been a Great Year of Many Accomplishments 8 Sacramento Report — Don’t Poke the Bear 10 Local Legislature — The Local Political Scene 12 Legal Corner

18 February GMM Recap

16 Dear Maintenance Men

20 Multifamily Mingle Recap

36 Pulse on the Marketplace — Good Times

24 Beyond Communication: The Art of Connecting

48 The Benefits of AAOC Membership

By Jason J. Stoughton

32 Protecting Your Family With Estate Planning By Anson Cain

49 Welcome New Members 50 PSC Corner — HandyCrew Services/Brian Case Insurance Agency

38 Taking the First Step — The Offer and Due Diligence from Cash In on the Myths of Real Estate By Timothy Gorman

51 Product & Service Council’s Service Provider Directory

40 Taking Your Career to the Next Level By Rommel Anacan

55 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — Before there was Pulse on the Marketplace, there was the Orange County Apartment Profile

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2018 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

April 2019

www.aaoc.com

Apartment News

1

MULTIFAMILY LENDING Low Fees | Great Rates | Streamlined Process

T E A M Stephanie Bologna Client Associate

Robert Taylor Client Specialist

S C H W E E R

Scott Schweer Executive Director

Cooper Dodd Client Associate

Maggie Shubat Client Specialist

We share the same goal— your success.

A lender through every commercial real estate cycle.

Call (888) 587-7548 or visit www.chase.com/mfl-scottschweer today Credit is subject to approval. Rates and programs are subject to change; certain restrictions apply. Terms and conditions subject to commitment letter. Products and services provided by JPMorgan Chase Bank, N.A. ©2019 JPMorgan Chase & Co. All rights reserved. Chase is a marketing name for certain businesses of JPMorgan Chase & Co. and JPMorgan Chase Bank, N.A., Member FDIC. 529271

2

Apartment News

www.aaoc.com

April 2019

Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Craig Kirkpatrick n Editor in Chief – Craig Kirkpatrick n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

9 - Board of Directors Meeting Tuesday, 6:00pm, AAOC Offices 10 - Certified Rental Housing Provider — Week 1 Wednesday, 8:30 am–12:30 pm, AAOC Offices 11 - Workplace Harassment Seminar Thursday, 9:00–11:00 am, AAOC Offices 16 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge, See Page 5 17 - Certified Rental Housing Provider — Week 2 Wednesday, 8:30 am–12:30 pm, AAOC Offices 24 - Certified Rental Housing Provider — Week 3 Wednesday, 8:30 am–12:30 pm, AAOC Offices 25 - INSPIRE Property Management Luncheon Thursday, 11:30 am–1:30 pm, Great Wolf Lodge, See Page 22

MAY 1 - Certified Rental Housing Provider — Week 4 Wednesday, 8:30am–12:30pm, AAOC Offices 8 - Certified Rental Housing Provider — Week 5 Wednesday, 8:30am–12:30pm, AAOC Offices 14 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 15 - Certified Rental Housing Provider — Week 6 Wednesday, 8:30am–12:30pm, AAOC Offices 21 - General Membership Meeting Tuesday, 7:00–9:00pm, Great Wolf Lodge

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

22 - Certified Rental Housing Provider — Week 7 Wednesday, 8:30am–12:30pm, AAOC Offices

BOARD OF DIRECTORS

27 - Memorial Day Monday, Office Closed

Officers

President John Tomlinson First Vice President Alan Dauger n Second Vice President Rick Roshan n Vice President Legislative Council Nicholas Dunlap n Treasurer James Wohrman n Secretary Frank Alvarez n Sergeant at Arms Stephen C. Duringer, Esq. n Immediate Past President Nicholas Dunlap n n

Directors n n n

Julia Araiza Vicki Binford Randy Combs

n n

Laurel Dial Nick Lieberman

Directors Emeriti n n n n n

APRIL

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n

n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

23 - AAOC’s Multifamily Mingle Thursday, 5:00–7:30 pm, Aqua Lounge Fashion Island Hotel, See Page 34

29 - Certified Rental Housing Provider — Week 8 Wednesday, 8:30am–12:30pm, AAOC Offices

JUNE 5 - Certified Rental Housing Provider- Week 9 Wednesday, 8:30 am–12:30 pm, AAOC Offices 11 - General Membership Meeting-SPECIAL DATE Tuesday, 7:00–9:00 pm, Great Wolf Lodge 12 - Certified Rental Housing Provider- Week 10 Wednesday, 8:30 am–12:30 pm, AAOC Offices 13 - INSPIRE Property Management Luncheon Thursday, 11:30 am–1:30 pm, Great Wolf Lodge 18 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 19 - Certified Rental Housing Provider- Week 11 Wednesday, 8:30 am–12:30 pm, AAOC Offices

April 2019

www.aaoc.com

Apartment News

3

PRESIDENT’S MESSAGE B y J ohn T omlinson

Who is Rent Controlling?

Rent Control…Really?

M

y first experience with rent control was back in the spring of 1987. I was a student at the University of California— Berkeley, and one of my fraternity brothers had a small studio in closeproximity to the campus. We had class together multiple times a week, and on one particularly cold February day I remember stopping by his studio. It was quite cold in his apartment that morning and I asked him to fire-up his heater to take off the chill of my brisk morning walk.

He sheepishly informed me that his heater was not working.

“Why haven’t you asked your landlord to fix it?” I asked.

It was that exact moment when the twisted reality of living accommodations under rent control were fully explained to me. My friend was actually the subtenant of one of our fraternity brothers who had graduated years prior. He divulged to me that he was paying $500 a month for his studio, and our friend

4

Apartment News

and fraternity brother was only paying $250 to the landlord for the studio.

Turns out, our mutual friend was using the extra $250 to subsidize his apartment in a nearby community called Blackhawk, a community not subject to rental control or rental stabilization ordinances.

“What a sham!” was my immediate reaction as a rental property owner.

Over the next couple of days, I pondered what was really happening and how the landlord was getting the shortend of the stick, thereby limiting their ability to effectively manage the longterm stability of the investment. (Just for reference, at that particular time, I was living in Albany, a community several miles away from campus and was paying $400 a month for my 1-bedroom apartment.)

In my opinion, any form of price control damages the ability of commodity or service providers to competitively offer the best product to the community (at a reasonable risk and rate of return.) My micro and macroeconomic classes (at the same university and in the same city where rent control was prevalent), taught me that production and use of resources would be optimized in the free market.

Why would you risk your future and your family’s future on a regulatory agency or other governmental entity that thinks they know your business better than you do? If we wanted to do that, we would put our money in the bank and earn meager interest payments.

www.aaoc.com

April 2019

We built this nation on the freedom of choice and our ability to prosper and make a living with “reasonable” governmental oversight based on law and order.

“The greater risk the better the return!”

One final question: If we as risktakers and providers of quality rental housing leave the market because the return is no better than investing in bonds or CD’s, who will provide housing for our nation? This experiment was undertaken in the former failed experiment of the USSR. This past summer, I had the opportunity to tour Latvia and Estonia and learned that housing provided for and built by the Communist/Socialist government was almost completely abandoned and disparaged by local residents. These former Soviet Union countries learned their lesson and almost overwhelmingly agreed that price controls are not conducive to a higher standard of living.

When I inquired about the abandonment of Soviet era constructed housing, the most frequent response was…a lack of heating and substandard construction!

This is the same conclusion I had reached back in 1987, in a rent-controlled jurisdiction, where one of my best friends rented a studio and was afraid to contact the landlord about the lack of heating in his studio.

Bottom line: Rent control and rent stabilization ordinances are counterproductive to our ability as investors and believers in a market driven economy as envisioned by our founding forefathers.

General Membership Meeting Tuesday, April 16, 2019 • 7:00–9:00 pm Sponsored by:

Smart & Strategic Estate Planning Guidelines It’s never too late to do estate planning! Learn valuable tips and guidelines with two legal experts in the field – Richard Albrecht and Anson Cain.

Learn all about: • The importance of estate planning • The tax cut of 2017 and how this impacts old estate plans • Planning for increased income tax basis in your property • California property tax reassessment issues, traps and exclusions

The Great Wolf Lodge 12681 Harbor Blvd.

Garden Grove, CA 92840

• AND MUCH MORE!!

Featuring:

Self-parking structure is free with validation *Recommended to park on the 3rd level

Members Only Event; FREE to attend!

Richard Albrecht

Anson Cain

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

April 2019

www.aaoc.com

Apartment News

5

CRAIG'S CORNER B y C raig K irkpatrick E xecutive D irector

It’s Been a Great Year of Many Accomplishments—

T

his will be my last column since my role as Interim Executive Director is coming to an end.

It’s been an honor and privilege serving you in this capacity for just over a year.

Having been on the Board of Directors for many years and Board President, I certainly thought I knew what transpired at the office of AAOC. Boy was I wrong — little did I really know!

Be that as it may, it’s been a year of many accomplishments and milestones.

The first item I embarked on was to elevate the professionalism, class, integrity and respect at AAOC. West Point and the Army taught me that without these tenets, no organization could truly be successful.

AAOC had an inordinate amount of personnel turnover, but with the help of a very dedicated staff, AAOC hardly missed a beat. Some of the accomplishments that may be more apparent included the following: Apartment News was redesigned to free up 4.5 pages for additional content and advertising. We also started the “Rental Housing Retrospective” which appears on the last page.

We modernized our social media campaign and established intent to its purpose. We communicate a lot of information through social media. We also established the Rental Housing Industry Newsletter that we e-blast midmonth. This is the information age and things change quickly and this is our way of keeping you informed and current.

6

Apartment News

Our Product Service Council (PSC) membership is our fastest growing membership component. We expanded opportunities for members to sponsor events, which allows us to offer our membership more programs. Through planning and budgeting, most every event now makes a profit, which wasn’t always the case. All staff members understand the fiduciary obligation we have to manage association funds wisely.

Lastly, we had our first PSC round up in September to allow members to sign up for sponsorships before their companies establish budgets. This was a huge success and it allows for better planning of our events.

You probably realize that most of our events, and all General Membership Meetings, are currently held at the Great Wolf Lodge. We think this is a great partnership and brought our overall costs way down allowing those great cookies and coffee to be served.

Our outreach on the legislative front grew tremendously. We solidified our advocacy at the state level and our local involvement has exploded. We are in contact with our local elected officials on a daily basis and continue to engage cities on issues such as parking, just cause eviction and rent control.

AAOC and our members were vital in turning back the Santa Ana rent control efforts as well as the proposed state legislation known as Prop 10 that would have overturned Costa-Hawkins. Our members stepped up and donated money to our PAC’s that allowed us to

www.aaoc.com

April 2019

donate $500,000 to CalRHA’s effort to defeat Prop 10. This amount combined with other monies raised far surpassed our past fundraising efforts which allows us to support property rights and candidates.

We streamlined our accounting department and now pay bills online which saves hours and money in the process with a quicker turnaround and more punctual bill payments.

This year’s Trade Show was one of our best and biggest in recent memory.

Not only did we hold four seminars but we also introduced informative maintenance demos throughout the day.

Lastly, we sold out of trade booths and increased our sponsorship opportunities.

One of the accomplishments I’m most proud and hopeful of is the partnership between AAOC and the Untied Way to End Homelessness that I’ve been involved in. Take a look at the website at: www.unitedtoendhomelessness.org. We have a seat at the table on the Rental Housing Committee as well as the Leadership Committee in order to ensure any program introduced is successful. Homelessness is a real hot button these days and the United Way is following the lead of other cities such as Orlando, Florida by engaging rentalhousing providers to be part of the solution.

I’ve had the opportunity to talk to a lot of you about Santa Ana Rent Control, Prop 10, Prop 65, as well as many other Craig’s Corner — continued on page 9

April 2019

www.aaoc.com

Apartment News

7

SACRAMENTO REPORT B y R on K ingston

Don’t Poke the Bear Learned Lessons from Pharma

I

n 2015, the Assemblymember Chiu introduced legislation that would have required pharmaceutical companies to file an annual report on how they develop their drug pricing for new and existing products. Much of the language in the bill was already public information, but it was not easily accessible for the general consumer. It’s important to note the political landscape at that time was still generally positive to the Pharmaceutical Industry

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

$75.00

Includes Service Call & Labor Main Lines from $95.00

AAROW

(Pharma). Seen as a necessary force, Pharma had positioned itself for the longest time as a white hat in the proverbial health care arena. So, when Assemblymember Chiu wanted to increase transparency to their industry, they drew a hard line in the sand. How hard? Well, the lobbying efforts to the committee were so strong that the author canceled his request for a hearing. No transparency bills were passed, and the Legislature was put on notice that these types of transparency bills would not be supported by the industry. While one can argue that Pharma made the smart move, we would contend they set themselves up for longterm failure. Pharma was not reading the tea leaves. Drug pricing was continuously increasing, and changes from the Affordable Care Act meant solely blaming health insurers was no longer a viable option. Health advocates knew public pressure was beginning to shift towards drug costs, and so they wisely

DRAIN & PLUMBING

AIR CONDITIONING & HEATING

24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851

8

Apartment News

Cell-909-228-9956 Service • Repair • Installations Since 1988

Joe Mottes

Licensed, Bonded, Insured C-20 # 538090

www.aaoc.com

April 2019

tried again the following year.

In 2016, health advocates asked the Chair of Senate Health, Dr. Ed Hernandez, to introduce a drug transparency bill. The Senator agreed to carry the bill (SB 1010) but was adamant that compromises and agreements to provide increased transparency be made on all sides (including insurers).

Pharma, perhaps feeling emboldened by the previous year’s success, continued to oppose the legislation at every stop in the legislative process. Their opposition was also a stark contrast to the public’s opinion of them, as the EpiPen scandal had been on every news station from California to New York.

For reference, Mylan raised the EpiPen cost from $100 a 2-pack to $600. The bill would eventually die on the Assembly Floor, but it cost the industry greatly.

And, it was an unnecessary utilization of said political capital.

A simple assessment of the public’s perception should have been sufficient to demonstrate to the pharmaceutical industry that changes were coming.

Changes that involved reporting information that was already public were minor compared to what could come down the road. Yet, they fought because they believed too much in their own talking points. The result was SB 17, a substantially similar version of SB 1010 that had the full weight and resources of Senator Hernandez behind its passage. That bill is now law. Senator Hernandez’s tenure in the State Legislature may be over, but the memo-

ries of those battles are still ripe in people’s minds and new bills are being introduced that go far beyond reporting requirements.

If you’re not seeing how this all relates to our apartment association, google California housing crisis and read the top hits…they all discuss the crisis as an issue of affordability and try to make justifications for rent control.

The public perception of the housing

issue is at an apex, and Legislators are going to want every relevant stakeholder to offer compromises. How much effort should the industry put behind stopping an inevitable tide?

What are the long-term implications of the public’s demands and beliefs? Based on SB 17, the best approach is one that realizes the status quo is closer to becoming historical context than continuing precedence.

Copyright© 2019 CalStrategic

Craig’s Corner — continued from 6

But as with any leader, I was only as good as my teammates, and they were/are exceptional! Let me close by thanking them; Bill Christiansen is our amazing Government Affairs VP; Brianna Macias wears many hats and does everything at an A+ level, but her title is Director of Membership Services; Debbie DeBernardo is our outstanding Advertising and Sales Director; Gissel Cuevas is our Membership Counselor and so much more extraordinaire; and Sandy Gimpelson is our new Events

and Magazine Coordinator who joined us in the middle of Trade Show prep.

Of course, I must also thank Veronica Copeland who moved on in January.

And lastly to Janet Proctor for her accounting acumen and sunny disposition. Thank you all for pitching in and growing your skill sets in order to keep AAOC thriving this last year. We all grew a lot! It’s been a pleasure working alongside each and every one of you. It’s what made working at AAOC so productive, educational and rewarding.

issues and I’m amazed at how diverse our membership is. I will truly miss this. But if you have a desire to contact me in the future, I can be reached at: multiunitsinc@gmail.com. I may be leaving AAOC, but I will continue to be involved in this industry.

As a rental property owner, I am grateful to have contributed in a small way to furthering our Association’s quest to represent and support our industry.

April 2019

Copyright© 2019 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

www.aaoc.com

Apartment News

9

LOCAL LEGISLATURE B y B ill C hristiansen

The Local Political Scene

O

ur Apartment Association of Orange County Legislative Committee has had an active year. We have been meeting with new city council members and recently reelected state and county legislators.

Newly elected officials provide an opportunity for a fresh education with new people regarding the issues that affect the rental housing industry.

We had the chance recently to meet with several elected officials regarding the increasingly lengthy eviction lockout process experienced by our AAOC members. One of the major frustrations in the past year has been the lengthening time between an eviction notice and scheduling a sheriff ’s deputy for the eviction lock-out procedure.

This has resulted in lost rental income and in some cases an increase in crime on several properties. Recent cuts in court fees by the State of California and a budget reduction at the County of Orange had reduced the number of

deputies assigned to the Sheriff ’s Civil Unit for eviction lock-outs. This has been a problem industry-wide.

We brought the situation to the attention of newly elected Sheriff Don Barnes and his staff as well as the Orange County Board of Supervisors.

With our efforts and the help of Board Chairwoman Lisa Bartlett, the Sheriff ’s Department was able to reassign six deputies to the civil unit to help decrease the time needed to schedule an eviction lock-out.

Our AAOC Legislative Committee continues to monitor and maintain our relationships with city council members.

Many of our cities in Orange County have collective anxiety regarding the large number of over-reaching bills that have been introduced in Sacramento this year. A few of these bills would take away the local authority of cities to decide how dense they allow development in “major transit” areas. Under proposed legislation our cities would

have their state transportation dollars taken away if they don’t increase the density of inexpensive and subsidized housing in certain city neighborhoods.

Over-building local neighborhoods and underfunding local transportation would severely affect the rental housing industry and Orange County’s quality of life.

More than 2,700 bills have been introduced this year in our state legislature and much of the legislation allegedly tries to help lessen the affordable housing crisis in California. It is a very active legislative year and our Legislative Committee will stay on top of it. Ronald Reagan always warned of the dangers of those who say “I’m from the government and I’m here to help.”

COIN-OP APARTMENT LAUNDRY SALES  SERVICE  REVENUE LEASE  PARTS

(949) 552-7831 10

Apartment News

High Quality Apartment Laundry Service ACE Commercial Laundry Equipment Inc www.aaoc.com

April 2019

Westminster, CA

acelaundry.com

Are you paying too much for flood insurance?

FRS assists commercial and residential structure owners nationwide with

Helping clients since 1999

CALL TODAY 1-877-311-6622 www.FRSpecialists.com

Flood Relief Specialists was professional and a pleasure to work with on two larger projects in Southern California.

FRS successfully removed all flood requirements result in an annual savings of over fifty thousand dollars. Had our management company been made aware of FRS in the 90’s when these buildings were acquired, we could have saved over half a million

FRS developed a specialized method to reveal any discrepancies that may misrepresent the level of flood risk associated with the structure. With our knowledge and experience, FRS is confident that we can identify the solutions available to reduce the flood insurance premium or remove the requirement to maintain flood insurance. FRS works as the client’s advocate through the entire process with land surveyors, community officials, FEMA, the client’s lender, and the client’s insurance provider to obtain the most beneficial results possible.

FRS and local land surveyor Sir-Geo have assisted many Southern California property owners. Below is a map showing some of the structures in your area that have already been reclassified into a “low to moderate” risk flood zone and are no longer required to maintain flood insurance. This benefits not only the current owner, but also potential buyers.

dollars! We highly recommend anyone paying flood insurance in a marginal zone to act now and contact FRS. Tony Maggi– MPMS, Inc. Garden Grove, CA

April 2019

www.aaoc.com

Apartment News

11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I encourage my tenants to pay rent by electronic funds transfer. I use the apartment association’s lease, which states “If Resident fails to pay the rent in full by the end of the 3rd day after it is due, Resident shall pay a late charge of $100.00 as additional rent…”

One tenant seems to initiate the EFT later than the 1st day of the month, but I can’t be certain of what day it is, and if that day is a week-end or holiday, I see no sign of her payment in my bank until the following bank business day. That can mean I see the payment on the 5th or 6th day of the month. Is her rent late? When is rent legally considered paid? If my tenant gives me a check on the 3rd day of the month, and that day is a Saturday and I deposit it that day, I can see a pending transaction immediately, but the funds are not available to use until the next bank business day. With a check, I know when the transaction is initiated and completed. With an EFT, I only know when the transaction is completed.

When rent is paid by ETF, it is consid-

ered received by you when it is credited to your account. It is immaterial when the tenant initiated the transfer, the date which the funds actually are credited to your account is controlling. In the case of a check or draft delivered to you, it is the date which you actually receive the actual check or draft. You have control over the funds/payment instrument upon deposit of funds or receipt of the actual check. Of course, the specific terms of your lease control. Most leases require that the resident ‘deliver’ the rent to you on or before the first. This eliminates the old ‘check is in the mail’ excuse. However, some ‘creative’ landlords insist on writing their own ‘special’ terms on their leases, and if those special terms require the tenant to ‘mail the check to a PO Box’ or put it in a ‘drop box,’ then these terms may alter the date of payment, and in some cases may shift the risk of loss in the mail to you the landlord rather than the resident. Additionally, if the account number provided for the resident to make his ETF to is incorrect and the delay is caused by the landlord’s incorrect instructions, then the resident will be provided additional time. For these and many other reasons, it is very important not to alter the language provided to you in your apartment association forms, they typically anticipate these types of situations.

I recently had the pleasure of spending my entire morning watching small claims cases

12

Apartment News

www.aaoc.com

April 2019

come and go, while waiting for my own.

The more I watched, the more I realized that it is a highly “subjective” area, and prone to a lot of “creative” testimony.

Needless to say, by the time my case was called my confidence level had been reduced several notches. I guess I did ok, at least better than most, but I’m not sure what I could have done that would have helped. Can you give me some pointers that will help me out next time?

If landlords and tenants are meeting in small claims court, it usually is because the tenant is suing the landlord over a security deposit, or the landlord is suing the tenant over damages done to the unit over and above the security deposit, or some combination of the two. Whatever the underlying cause of action, there are many things a landlord should do that would greatly reduce the chances of being brought into a suit, or if a suit is brought, will greatly increase the landlord’s chance of prevailing.

Proper tenant screening at the inception of the tenancy will effectively weed out the “habitual” litigant. By verifying past tenancies, many former landlords will volunteer past disputes, and their outcome, with you. Using the proper rental agreement will also aid you in a future lawsuit, by clearly identifying rights and duties of all parties during the tenancy. A properly completed move-in inspection form, signed by the tenant establishes a baseline in which to determine future damage. Proper Legal Q&A — continued on page 14

April 2019

www.aaoc.com

Apartment News

13

Legal Q&A — continued from 12 documentation recording requests for repairs, actual repairs made, defining the cause of the needed repair, and correspondence documenting any alleged breach by the tenant, such as overcrowding, failure to clean or maintain, or other misuse of the premises. Upon the tenants moving out of the unit, it is important to carefully prepare a moveout checklist detailing any and all damage to the unit. Excessive damage to walls, or carpet covered with pet stains or ground in dirt and oil. Remember that you are required to properly account for the security deposit within twentyone days of receiving possession, charging the tenant only for damages and cleaning in excess of ordinary wear and tear. Stay away from any “standard cleaning fee”, only pass on proper deductions. If the tenant damaged it, don’t be afraid to charge him for it, conversely, if the tenant left the premises in the same condition as when he got it, then refund the deposit. One last thing, if you go to court, be prepared, be organized, and be truthful.

Seems like I’m always clearing out a clogged drain, or fixing some other minor problem generally caused by my tenant.

Trouble is, I don’t live near the units, and calling a plumber out for such routine repairs is way too expensive. Is there a way to pass this responsibility on to the resident?

Yes, the responsibility for minor maintenance and repair items can be negotiated as part of the rental agreement.

You cannot require your tenant to waive his right to live in a habitable unit, but you can require the resident to take responsibility for minor repairs and maintenance that may be required during the course of the tenancy. A provision requiring the resident to maintain the drainage lines, the toilets and the garbage disposal will require the resident to either perform the repairs and maintenance or hire a pro-

14

Apartment News

fessional to do it for him. Stoppages in the main line caused by root or other causes will typically be an obligation reserved to the owner, while clogged drains, toilets and garbage disposals may be delegated to the resident to repair.

A prospective resident recently applied for one of my rentals. He seems nice and all, but when he filled out the application, he left a blank where his social security number should go; he said he didn’t have one.

He had a California driver’s license, and something called a Matricular Consular card. He seemed a bit combative when we discussed this issue, said that his attorney said I had to rent to him, that I couldn’t discriminate against him, as long as he could afford the rent. Must I rent to him?

How do I verify any of his information?

Proper tenant screening results from the proper use of a variety of tools.

Credit reports and eviction reports are two of the best tools available to predict the ability of the prospective tenant to perform his obligations. Qualification of a resident goes far beyond ensuring that “he makes enough money” to pay the rent. Verification of past rental history, tenant stability, and verification of his ability to honor his credit obligations, as well as determining the likelihood of his continued employment are all fair game in evaluating a prospect. Like it or not, our country’s system of storing information on each of its citizens, uses one’s social security or taxpayer identification number as the primary identifier. A Matricular Consular card is merely an identification card issued by a foreign country and is not valid for identification in the United States. In order to work in the United States legally, one must have a social security number or a taxpayer identification number. It is illegal for an employer to hire an individual without a valid social security or tax identification number.

Identity theft is rampant in California, and it is incumbent upon all credit pro-

www.aaoc.com

April 2019

viders, including landlords, to ensure that the person that fills out the credit application truly is who he says he is.

Many tenant’s rights advocates, and that is exactly what they are, advocates, advancing the rights of tenants at the expense of landlords, insist that it is discriminatory to require a social security or taxpayer identification number when evaluating a prospect. You as a housing provider have a legitimate business purpose in determining the credit worthiness of a proposed resident, and not only to predict his ability to timely meet his rental obligations, but you must determine his ability to continue to meet those in the future.

Further, in the event you had to pursue this individual in the future due to a breach of the agreement, you must assess the risk in searching for and locating this individual should you need to collect a past due amount. A consistently enforced policy of requiring a social security or a taxpayer identification number in order to screen your prospective residents does not violate Fair Housing laws and does not constitute illegal discrimination.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

Do you know…

AAOC is non-profit?? That means YOUR dollars come back to

YOU!!

MORE ACCESS MORE CLOSINGS MORE OPPORTUNITIES Marcus & Millichap Newport Beach has closed over 250 apartment investment transactions in Orange County alone since 2015. Let our unmatched experience and expertise lead you to maximizing your investment goals.

Jonathan Giannola Regional Manager (949) 419-3274 jgiannola@marcusmillichap.com

Real Estate Investment Sales Financing Research Advisory Services MarcusMillichap.com

Newport Beach

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men,

WATER HEATER LONGEVITY: Having replaced about five water heaters in the last five years, it is my subjective impression that water heaters manufactured in recent years do not last as long as those purchased prior to that time. For example, I have replaced several failed water heaters that were about 15 years old. This contrasts with some water heaters (same size) manufactured in the 80’s which are still in service. Consequently, I have been seeking ways to prolong the life

of water heaters. I have been told that replacing the sacrificial anode rod will help accomplish this. Is it worth the time and cost to replace an anode rod? Is there a way to determine the condition of an anode rod short of removing it? What tools would be needed to accomplish this? Gerard

Hi Gerard:

You are not alone! Unfortunately, many of our clients, including us, have had the same experience as you. It has been very frustrating to replace a water heater with a six year warranty the day after it expires! Most information available is purely anecdotal as the manufactures do not wish to share the actual reasons why. It appears that manufactures have moved to the model of disposable water heaters much the same as all other large appliances for residential use. However, the following is what we know by dissecting a few duds: 1. The tanks appear to be thinner and made of lesser quality metals, possibly a weaker blend. (This is true for Residential, Big Box store purchased water heaters of any brand.)

2. The anode rods (sacrificial rod) is also thinner. (Replace often using a 14" to 20" Crescent wrench or Pipe wrench.) I prefer a socket wrench and extension but it can be a pricey tool for a job you will do once every two yrs. (dependent upon how bad your water is in your city).

Replacement of the rods is absolutely worth the time and effort, they are relatively inexpensive and

16

Apartment News

www.aaoc.com

April 2019

not hard to replace. If your water heater is more than 3yrs old it’s probably time to replace them.

Unless you remove them you cannot tell what condition they are in.

If you remove them be prepared to install new ones.

3. Water quality. Consider a water softening system or filter between your water heater and the city supply. A water softening system will also prolong the life of your dishwashers, faucets and shower heads.

4. Sediment. Clean out or drain your water heater once a year. Severe build up can cause premature failure due to tank expansion, prolonged burner operation, encapsulation of the anode rod, and damage to your fixtures.

5. Residential vs Commercial quality water heaters. Do not purchase any brand of water heater at a big box store. They are all manufactured for residential use no matter what the packaging says. For the past 10 yrs or so we have been purchasing our 40 to 100 gallon water heaters from a commercial source. Research where in your areas the commercial plumbers buy their water heaters.

A commercial plumbing house deal with warranty issues directly with the manufactures and vet their suppliers rigorously. (They do not want to deal with a rash of returns).

6. Temperature settings. If at all possible keep the temperature as low as you can without causing issues with your tenants. Install a protective

cover to eliminate the chances of your residents raising or decreasing the temperature at will.

7. Check you vent sizing as many people have replaced their old water heater and have not resized the vent stack accordingly.

Dear Maintenance Men:

Our apartments are early 1960s era.

During remodels, we replace the doors and due to the small bathrooms, we have been changing the “swing-in” door to “swing-out” to allow more room and for installing an elongated toilet. Any unforeseen problem with doing this? Marc

If you need maintenance work or consultation for your building or project, please feel free to contact us.

We are available throughout Southern California.

For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is a licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel. Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker. He is currently on the Board of Directors and Past President of the Apartment Association of Orange County and past Chairman of the association’s Education Committee. Jerry has been involved with apartments as a professional since 1988.

Dear Marc:

Interesting. Currently, there is no IRC Rule (not codified) regarding in-swing or out-swing doors on interior residential dwellings. However, it may be a good idea to consider the following: Most individuals are accustomed to opening doors inward and the years of that action has made it second nature which can cause some frustration, accidents, disrupt flow and unintentional damage.

Depending on where the door is located in respect to the general layout, an out-swinging door can be opened in the direct path of another occupant.

Blocking the door from the outside and trapping someone inside the bathroom during an emergency, or earthquake.

Since we usually walk up to a door and knock, there is now a risk the door will be opened inadvertently causing you to knock with your nose.

A slightly more costly alternative would be to install a pocket door, or frame for a 24" to 28" in-swing door.

Lastly, installing a bi-fold door may be an alternative, although not a very secure door.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com

April 2019

www.aaoc.com

Apartment News

17

February GMM Recap

T

o start the program, we presented Certificates of Appreciation to our dear members celebrating 20, 30 and 40-year member anniversaries! We are so incredibly grateful to have such loyal housing partners in our community. While only a small few were able to attend, we were honored to announce that we had a total of 28 twenty-year members, 21 thirty-year

members and 18 forty-year members celebrating anniversaries this year!

Once a year, we bring you the incredible Clem Morin to guide us through the new tax laws and how they’ll affect the rental housing providers and industry. On December 22, 2018, President Trump signed sweeping tax reform into law. This “Act” is the largest in over 30 years dating back to Ronald

Barbara Tonelli chatting with Teri Simes at Farmers Insurance before the program started!

Reagan’s Presidency. Several highlights include an increased standard deduction and the state and local tax (SALT) maximum deduction of $10,000 which will collectively have the biggest impact on California taxpayers. The new section possibly having the largest impact on AAOC owners is Section 199a. This is a 20% profit deduction for pass-thru business owners. Lastly, the estate

Congrats to Ca Tran for winning a raffle from The Door & Window Company.

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc. Over 70+ Years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations RAY ROBERTS REALTY

Ask for: Mark Roberts 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

18

Fax (562) 430-0693

Apartment News

www.aaoc.com

www.rayrobertsrealty.com April 2019

Clem Morin started the evening off with a funny story before dropping some tax knowledge, per usual!

Some of our most loyal members — celebrating 20, 30 & 40 year member anniversaries!

exemption doubles to $11.2M per individual and $22.4M per couple in 2018.

A special thank you to our sponsors — CHASE Multifamily Lending — Scott Schweer, McCarthy Roofing and Farmers Insurance — Theresa Simes Agency. We can’t have events like this without the support of our valued Product & Service Council Members & sponsors!

To download event photos, please visit us here: www.aaoc.com/event-photos

50 Years Serving Orange County Emergency Plumbing Service HVAC Service & Installations Property Management Specialists

714-754-1774

www.orangecountyplumbinghvac.com

Tenant Default Insurance Protects your rental income

...it just makes sense!

What if you could get an insurance policy that would cover legal expenses, and even pay you your lost rent? Rent Defense takes care of all that for a worry-free rental. Rent Defense will not only manage the eviction for you, but will pay you for up to six months of your lost rent.

www.RentDefense.com Toll Free: 833-3TENANT (833-383-6268)

April 2019

1

Insurance that protects you when your tenant can’t, or won’t, pay the rent.

2

Pays for lost rents for up to six months.

3

Pays legal fees and costs up to $1500 per eviction.

4

Manages the eviction for you.

5

Protects your income.

6

Costs as low as $25/month per lease.

www.aaoc.com

Apartment News

19

Multifamily Mingle Recap

M

ultifamily professionals from all over Orange County gathered for an evening of networking and laughter in one of the coolest places in Newport Beach, Aqua Lounge. There were new industry friends and plenty of connections made

which makes even more excited for the next one! A special thank you to everyone who joined us - Property Managers, Regional Managers, Property Owners, Industry Partners & AAOC’s Product & Service Council Committee! We sure do hope that you can join us on May

23rd for the next Multifamily Mingle – visit www.AAOC.com to RSVP or give us a call at (714) 245-9500. To download event photos, please visit us here: www.aaoc.com/event-photos.

Just a few of our friends at the first Multifamily Mingle of 2019!

Savi & Leslie of ICF for SoCalGas Multifamily Energy Efficiency Rebates.

Amy Marthaller of Apartments.com, Vicki Bishop of Bridge Property Management and Josh Guerrero of Genesis Credit Management.

AAOC’s VP of Government Affairs, Bill Christiansen, Diane Avalos and Alan Dauger of A&M Properties.

20

Apartment News

www.aaoc.com

April 2019

949.652.2683

Let's Add to Your Portfolio

In the past 7 years, Opus Bank’s Commercial Real Estate Banking Division has funded over $7 Billion dollars – that’s Billion with a “B” – so we have the strength and staying power you want in a financial partner.

Opus Bank’s Orange County team of experienced Commercial Real Estate Bankers have comprehensive knowledge of the local market and are ready to discuss your objectives today. They will explain our selection of new and unique lending options, explore different scenarios, and put a financing package together that works best for you.

Call us at 949.652.2683 OpusBank.com/LetsDoThis

April 2019

www.aaoc.com

Apartment News

21

Beyond Communication: The Art of Connecting The only thing that stands between you and success. It isn’t experience.

It isn’t talent. If you want to succeed, you must learn how to connect with people.

The ability to connect with others is a major determining factor in reaching your full potential. And, while it may seem like some folks are just born with it, the fact is anyone — yes, anyone, can learn how to make every communication an opportunity for a powerful connection.

Learn to establish common ground, keeping it simple, inspiring people, staying authentic in all your relationships and more!

Date:

Featuring:

Jason Stoughton National Account Executive BG Multifamily

Special Guest Emcee:

Thursday, April 25, 2019

Time: 11:30am...............................Registration & Networking 12:00–1:30pm..................Lunch & Program Location: Great Wolf Lodge 12681 Harbor Blvd., Garden Grove, 92840 Cost: Member...............................$45 per person PSC Member.....................$55 per person Non Member....................$65 per person *Rates above reflect early bird pricing, save $20 per ticket by registering by 4/5/19

Vendor participation limited to AAOC Product & Service Council Members

Register TODAY! Call (714) 245-9500 or go online www.AAOC.com Reservations & Cancellations Require 72-Hour Notice All registration closes end of day 4/19/19

Mark Your Calendars!!

Our next INSPIRE Property Management Luncheons will feature: Rommel Anacan, The Relationship Difference June 13, 2019

22

Apartment News

www.aaoc.com

Valerie Sargent Yvette Poole & Assoc.

October 23, 2019

April 2019

Ronn Ruiz

ApartmentSEO

Proudly Sponsored by:

• • • • • • • • • • • •

Every owner has different wants and needs Monthly cash flow statements Rent rolls & check registers Bi-lingual staff Fee management service Temporary vacation management service Rent up management service Award winning seasoned professional team Immediate availability for owners and tenant needs Rapid response & 24 hour emergency availability Expert monitoring of local rental trends and legal developments Routine maintenance, exterior/interior inspections

We take care of your business, your residents & your peace of mind!

DRE01460075

For Information: 714.778.0480 Contact: Denise Arredondo Email: denise@contactjle.com • www.ContactJLE.com • 202 E. Broadway, Anaheim, CA 92805

April 2019

www.aaoc.com

Apartment News

23

Beyond Communication: The Art of Connecting

A

ccording to Harvard Business Review: “The #1 criteria for advancement and promotion for professionals is an ability to communicate effectively.”

Only one thing stands between you and greater success in your personal and professional life. Yes, only one thing…

It isn’t intellect, knowledge, skill, experience, talent or luck for that matter!

BY JASON J. STOUGHTON, CAS, CHBC

Distilled down, the gap between where we are now and where we want to be largely depends on our ability to connect with people.

In a world where success is increasingly dependent upon collaboration, we must learn to connect with people. It’s a common misconception that certain people are born with the ability to connect with others. The truth is, anyone

can learn how to make every communication an opportunity for a powerful connection.

Yes, anyone!

Now, if I were ask you, “How many of you want to improve your overall results at work, and at life in general?”

I’d venture to say almost every one of you would say, “yes,” emphatically!

And, for the few of you that wouldn’t

Apartment Turnovers and Maintenance Full-scope Residential Rehab, Repair, and Construction Services

• Shower enclosures • Granite & quartz countertops • Tile/wood flooring • Furnace installation • Interior/exterior paint

• Tile showers • Plumbing • Drywall • Electrical • Cabinetry • And more!

Residential Rehab & Maintenance Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com CA General Contractor Lic #1026688 Licensed, Bonded & Insured Workers Comp Insurance

24

Apartment News

www.aaoc.com

April 2019

”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.”

— Mark B., Real Estate Broker & AAOC Member “The work you did in the kitchen was high quality and at a fair cost. The quartz countertops are a great update. I appreciate your professional crew and their workmanship.”

— Don S., AAOC Member

Save money on repairs when you use South Coast Real Estate & Property Management to manage your units!

See our ad in this magazine.

— if you’re really honest, you’d really say yes too! The bottom line is we all want to improve the results that we’re currently getting in our lives.

Results in finances..more time...a better lifestyle...healthier relationships... being healthier in general…

And, what I’ve come to realize over the years is if we want to get better results we’ve simply got to get better at connecting with people.

I’m talking about a father or mother, a spouse, son or daughter — anyone who runs their own business, or a maintenance tech or property manager — a Vice President or a CEO. It doesn’t matter who you are, you can improve your results by improving your ability to connect and influence people in an ethical way.

Want to improve your relationship with your spouse — connecting better will make a huge difference that’s for sure!

Want a promotion? Time to connect better with your boss — or, your customers...your peers...your team…or all of the above!

Want to improve team engagement and build a leadership culture?

It’s all about connecting!

Bottom line is this — we need people. Nothing great can be accomplished in isolation. We cannot do anything on our own in today’s world.

I’ve heard it said that, “cooperation is working together ‘agreeably’, but collaboration is working together ‘aggressively’.

Love that. It is so true.

But, to truly be collaborative we must be able to connect and influence other people to succeed today. The resistance we experience daily comes down to leadership, connecting, and influence.

And, everything I’m talking about is unquestionably 100% a teachable skill, as well as an attitude to possess. Which means we can learn to connect! We can learn to lead. We can learn to improve our ability to influence people — if we want to!

Everyone speaks, some communicate — but the best connect. If we want to get our message across, we must learn how to communicate in someone else’s world.

During our time together we will cover proven connecting principles and connecting practices that will help you become a more effective communicator in everything you do.

Looking forward to seeing you on April 25th!

About the Author: Jason Stoughton is a National Account Executive at BG Multifamily and an Executive Director on The John Maxwell Team. Coming from a background in relationship sales, Jason is known for his servant’s heart and for truly adding value to others. Jason holds a Theology degree and is a certified consultant in the DISC Model of Human Behavior. With over 20 years of sales, leadership and team building experience, Jason is passionately equipped to provide staffing to the multifamily industry and/or bring value to you or your organization as a speaker. His favorite quote is, “Growth’s highest reward is not what you get from it – it’s what you become through it.”

LOCAL ADVANTAGE. MULT I FA M I LY S A L ES | 1 0 3 1 EX C H A N G E S | F I N AN C E | APPRAISAL

www.multifamilysocal.com Contact your local multifamily expert: Dan Blackwell, Senior Vice President

+1 949 307 8319 dan.blackwell@cbre.com

April 2019

www.aaoc.com

Apartment News

25

The Door & Window Company will provide the look you want in a budget that fits your project!

Local Family Owned Business with the Goal to Provide Exceptional Customer Service

We specialize in Windows and Doors and much, much more…

• Windows • Doors • Sliding Doors • Cabinets • Complete Kitchen & Bath Refinishing AAOC Members Receive an additional

10% Discount Please mention you are with AAOC when you call!

26

Apartment News

www.aaoc.com

April 2019

Lic # 876513

Free Estimate • Call Today!

714-754-4085

1529 W. Alton Avenue • Santa Ana, CA

Rooter & Plumbing Inc.

Servicing all of Orange County

Water Heaters

199,000 BTU Commercial Rated ..........................................

Trenchless sewer repair Cracks in clay, lead, cast iron and plastic pipes

949-222-2202 • 714-505-0577 Fax 949-222-0214

See us on line at: www.calrooter.com

10% Multi-Unit Discounts

CONVENIENT ONLINE CLASSES IN

REAL ESTATE – – – – –

All-Wood Kitchen Cabinetry & Vanity Packages Quartz & Granite Countertops Installations & Full Remodel Services, CA Contractor Licensed Family Owned & Operated Complimentary On-Site Estimates

RANKED #2 IN THE NATION

*

PLAN FOR THE FUTURE:

• Easy online Real Estate training for your heirs • Augments the AAOC Property Management classes

(714) 848-1580

www.thecabinetdepotinc.com 7451 Warner Avenue, Suite H, Huntington Beach, CA, 92647 Mon.–Fri. 10am-4pm; Sat. 10am–3pm; Sun. by Appointment.

ENROLL TODAY! sccollege.edu/realestate

*Named #2 best online associate in real estate by bestcolleges.com

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

28

Apartment News

www.aaoc.com

April 2019

April 2019

www.aaoc.com

Apartment News

29

30

Apartment News

www.aaoc.com

April 2019

You Can Buy A Vinyl Window Anywhere.

COME SEE WHY YOU SHOULD BUY FROM US!

PROUDLY SERVING SOUTHERN CALIFORNIA FOR OVER 25 YEARS!

Free In-Home Consultation! w w w. C a l R e p Wind o ws A nd Do o rs .co m

VISIT OUR SHOWROOMS 714-395-5775

Owners Juli McCann and Joel Peck

714-400-2702

1129 Kraemer Blvd., Anaheim

11247 Slater Ave., Fountain Valley

Hours: Mon–Fri 9–5 • Sat 10–3

Hours: Mon–Fri 9–5 • Sat 10–3

FINANCING AVAILABLE O.A.C.

April 2019

SPECIAL OFFER

FREE UPGRADE TO LOW-E3 & CRAFTSMAN FRAMES Applies to Daylight Max windows only With purchase of 8 windows or more.

Cannot be combined with any other offer.

Expires 09/01/18

Lic. #918800

www.aaoc.com

Apartment News

31

Protecting Your Family With Estate Planning

E

state planning—the process that forces people to focus on two things most people do not want to talk about in life: death and taxes.

But estate planning should not just be another item at the bottom of a “to do” list. Estate planning is really an opportunity—it is an opportunity to take care of your family in a way that will help them when you can no longer do it yourself. Thought of that way, doing your estate plan is practically a gift to your loved ones.

There is a common misconception that only “rich” people need an estate plan. It is true that most people will not be subject to estate taxes since the current Federal estate tax exemption is so high. Every individual can currently pass $11.4 Million to their beneficiaries estate-tax free; a married couple can pass $22.8 Million, free of estate taxes.

However, a proper estate plan does far more than just avoid estate taxes. An estate plan saves you and your family time, money, and headache upon your incapacity and eventual passing. An estate plan can also be designed to save capital gains tax and property tax reassessment upon your passing, and to help shield your beneficiaries from future potential creditors.

Probate. Probate is a proceeding in which the court supervises distribution of an estate. This supervision comes with mandatory costs, numerous hoops to jump through, and constant delays.

All of the assets you own in your own name that do not have a beneficiary

32

Apartment News

designation, and that in total exceed $150,000 in gross value, are subject to probate in California. This basically means that if you have California real property that is not owned by a trust or another legal entity, your estate will be subject to probate upon your death and California’s default distribution rules.

Use a Trust to Avoid Probate. Wills do not avoid probate, they simply instruct the judge to whom and how you want your estate distributed. Trusts, on the other hand, avoid probate. A living trust can be thought of as a Will that avoids probate. The document still states to whom and how you want your estate distributed, but without having to go through the oversight, costs, and time delays associated with probate.

Trusts can also create protection for your surviving loved ones. This protection can come in the way of creditor protection, divorce protection, and protection from receiving money and responsibility at too young of an age.

Other Basic Estate Planning Documents are Important. While the trust is arguably your main estate planning document, it is still important to have a Pour-Over Will, a Power of Attorney for Asset Management, and an Advance Health Care Directive. A Pour-Over Will is important as it deals with any assets you may have forgotten to title in the name of the trust during your lifetime and instructs the judge to place those assets in the name of your trust, to be distributed in accordance with the trust terms. Additionally, the

www.aaoc.com

April 2019

BY ANSON CAIN

Pour-Over Will is the proper place to designate guardians for any minor children, though the appointment of a guardian is ultimately overseen by the court.

A Power of Attorney for Asset Management allows someone else to sign your name to financial documents in the event you cannot sign for yourself, for example, if you are incapacitated. Without someone having the power to act on your behalf, a court appointed conservatorship could be required — while the time and costs involved in probate are bad, the process for a conservatorship are worse.

An Advance Health Care Directive is a document which allows someone to make health care decisions for you if you cannot make those decisions for yourself. Without an Advance Health Care Directive, state law directs that your “family” would have priority to make such decisions. It is unclear which family member has more priority over the others. We can assume that the closest lineal family member would have priority, but think about what would happen if you have a non-traditional relationship (or if you do not get along with your immediate family).

These issues can be avoided with an Advance Health Care Directive in place.

Advanced Planning is Also Possible. While the above described documents round out a comprehensive basic estate plan, there are also other sophisticated planning techniques Estate Planning — continued on page 34

Where else but at…

7472 Orangewood Ave. Garden Grove, CA 92841 (Garden Grove Industrial Park) SW Corner of Orangewood & Western Ave.

One-Shop Store for All Your Apartment Needs

Gas or Electric, 20”, 24”, 30” With or Without Oven Door Window White, Black or Bisque

Gas or Electric, Wall oven 24”W x 34H or 38H White or Black

Gas or Electric, 24”, 30”, 36” White, Black or S/S Cutout/opening dimension is very helpful in determining the c/top

Dishwasher 24” White, Black, Bisque Hotpoint, GE, Frigidaire

Thru-the Wall AC115V or 220V 24W x 14-1/2H Frigidaire, Friedrich, Garrison [Please check dimensions and power source]

Luxury Vinyl Plank Residential or Commercial Please call for pricing and availability

Vertical Blinds (We customize to your opening sizes) Miniblinds (Aluminum or vinyl)

Vinyl or mirrored closet door 80”H or 96”H

Carpet & Pad (6 lb or 8 lb ½)

By Shaw, Mohawk, Dreamweaver 100% BCF Nylon or PET Polyester Face Weight 17oz to 25oz

April 2019

www.aaoc.com

Apartment News

33

Estate Planning — continued from 32 available to accomplish advanced estate planning goals such as charitable giving planning, gift tax planning, income tax planning, estate tax planning for taxable estates, and asset protection planning.

Many techniques require a multitude of trusts, some in California, and others in jurisdictions such as Nevada, South Dakota, or even the Cook Islands. It is important to discuss with your estate planning attorney if such techniques are a good fit for your circumstances and goals.

Updates and Reviews of Estate Plans Are Needed. It is important to review your estate plans every couple of years. When the estate plan is drafted, it takes into account all of your assets, and your current spouse, children, family, and other life circumstances as they exist at that time. As time goes on, those facts and circumstances, and your estate plan needs to be updated accordingly.

Just as your life circumstances change, state laws and tax laws change as well. For example, in 2013, President

Obama signed the American Taxpayer Relief Act of 2012, which made the concept of “portability” permanent and initiated a monumental shift in the way traditional estate planning has been done. Then, in 2017, President Trump signed the Tax, Cuts and Jobs Act into law which temporarily increased the Federal estate tax exemption from $5 million (indexed for inflation) to $10 million (indexed for inflation). These changes were huge. The combination of those two tax bills has dramatically changed the estate planning world and has opened doors that were not previously possible. It is important that older estate plans are reviewed to make sure they are taking advantage of the opportunities that are now available, which can help reduce income taxes, preserve property tax basis, and allow more assets to be distributed to your loved ones without the payment of taxes.

Importance of Proper Trust Funding. Lastly, a trust only works to avoid probate when the trust is properly funded. Besides periodically reviewing your estate plan for updates to the trust language, it is also impor-

Thursday, May 23, 2019 5:30pm - 8:00pm Aqua Lounge - Fashion Island Hotel 690 Newport Center Drive Newport Beach, CA 92660 All multifamily pros invited at no cost, must RSVP! www.AAOC.com (714) 245-9500

34

Apartment News

www.aaoc.com

April 2019

tant to periodically review your assets to ensure that every asset is properly titled in the name of the trust (like bank accounts and real property), or has a properly designated beneficiary designated (for assets like retirement plans and life insurance policies).

About the Author: Anson T. Cain is a Partner at Albrecht & Barney Law Corporation and is a Certified Specialist in Estate Planning, Trust and Probate Law by the State Bar of California Board of Legal Specialization. His practice focuses on estate and gift tax law, which includes basic and advanced estate planning. Anson graduated from Point Loma Nazarene University, where he received a Bachelor of Arts in Accounting and Business Administration. He was an NAIA All-American Scholar Athlete while in college and also served as President of the Student Accounting Society. Anson later attended law school at Pepperdine University where he received his Juris Doctorate and a Certificate in Dispute Resolution from the Straus Institute for Dispute Resolution. Following law school, he received his LL.M. (in Estate Planning) from the University of Miami School of Law. Anson has also lectured at the Notre Dame Tax and Estate Planning Institute and is an Adjunct Professor at Western State College of Law.

+

UTILITIES NOT INCLUDED AAOC and Livable are excited to offer you a new, unique and FREE workshop!

At this workshop you will not only learn how to use Livable’s Smart Utility Billing system, but if you bring last month’s utility bill(s), Livable will provide an estimate of how much you might recover from each unit by enrolling in their program.

Throughout this workshop the Livable experts will be here to answer all of your questions regarding Smart Utility Billing Systems.

WHEN: WEDNESDAY, APRIL 17, 2019 FROM 2:00-4:00PM WHERE: 525 CABRILLO PARK DRIVE | SUITE 125 | SANTA ANA RSVP: WEB.AAOC.COM/EVENTS OR CALL 714-245-9500 BRING: LAST MONTH’S UTILITY BILL(S)

COME SAVE WITH US

(877) 789-6027 | LIVABLE.COM/MEMBER

April 2019

www.aaoc.com

Apartment News

35

Pulse on the

A Quarterly Review of Key Financial

4th Quarter 2018 Update Apartment Data

Orange County

USA

4th Qtr 2016

4th Qtr 2017

4th Qtr 2018

4th Qtr 2016

4th Qtr 2017

4th Qtr 2018

46

48

37

3,771

3,197

3,535

$419 Million

$506 Million

$547 Million

$43.5 Billion

$46.8 Billion

$51.9 Billion

• Actual Average Cap Rate

4.48

4.25

4.08

5.95

5.73

5.62

• Average Gross Rent Multiplier

15.33

15.44

17.87

13.40

14.33

14.08

• Price per Square Foot

$320

$334

$431

$144

$148

$161

$284,903

$276,172

$370,438

$140,643

$149,565

$160,773

$1,947

$2.008

$2,074

$1,243

$1,292

$1,353

Annual Effective Rent Growth

4.9%

2.8%

2.6%

3.1%

2.5%

3.3%

Concession Percentage

1.9%

2%

1.8%

3.5%

2.5%

3.3%

Average Occupancy Rate

96.2%

96%

96.2%

94.9%

95%

95.4%

Total Apartment Sales Transactions Total Sales Volume

• Price Per Unit Average Rent Level

Average Monthly Employee Wages** Apartment Building 2–4 Units Permits Issued by total # of units 5+ Units (not buildings)**

$4,150

$4,363

$4,695

$3,845

$3,974

$4,186

473

419

497

8,900

8,700

8,900

4,246

3,947

3,793

111,400

105,900

111,800

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealPage, Inc. www.realpage.com Primarily 100 unit + properties

Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

2%

3.6%

3.2%

2.1%

2.1%

1.9%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

4.5%

3.8%

4.2%

4.7%

4.1%

3.9%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.

36

Apartment News

www.aaoc.com

April 2019

Marketplace

Data for the Apartment Investor

O

Good Times

range County apartment investors should be pinching themselves. Can it get any more positive for multifamily values?

As the adjacent chart illustrates, the metrics depict a kind of perfect storm.

Start with gross rent multiplier: It’s not a typo…the Q4 2018 number was truly 17.87, trouncing the previous record of 17.16 set the previous quarter.

Each of the last six quarters have been GRM record busters.

The value climb is stunning. Just four years ago (Q4 2014) CoStar reported the GRM in OC as 12.60. That means $100K in annual gross rent made an apartment worth $1,260,000 then, while the same $100K gross today equates to $1,787,000 in value, a dizzying 42% increase of $527,000. Had rents been raised just 10% to $110K during those four years, today’s value jumps to $1,965,700, a staggering four-year 56% trampoline-esque bounce.

Certainly, apartments have exhibited strong performance across the US over this same time period, though few markets have achieved the spike that Orange County has. Nationwide, multifamily properties averaged an 11.89 GRM four years ago before reaching a 14.08 GRM in the quarter just ended, a healthy 18.4% increase.

Underlying economic fundamentals displayed on the opposite page explain the super strong environment for apartments: • Wages are on the rise after many stagnant years: up 13% in OC and 9% nationwide compared to two years ago; those wage gains trans

BY NICK LIEBERMAN

late to a more creditworthy class of tenants; • Unemployment is low by historical standards: 4.2% in southern California and 3.9% nationwide; 5% unemployment is considered optimal; the current sub-5% figures produce a disproportionately large crop of workers to fill apartments; • Inflation remains relatively subdued — CPI in Q4 was running at 3.2% annually in southern California, and just 1.9% nationwide (as of January 2019 the national CPI figure is down to 1.6%); low inflation promotes consumer confidence, which in turn spurs young people living with parents to move out and take on their own rental unit; • Building permit issuance for multifamily has plateaued at moderate levels locally and nationwide, suggesting that an oversupply of new units is not in the offing; • Rental housing occupancy is strong — 96.2% in OC and 95.4% nationwide; moreover, demographics depict a growing preference among millennials to rent versus own, providing additional wind at the back of the rental housing industry; What could rain on this parade? A few political hot potatoes come to mind.

First would be the possible impeachment of President Trump. What effect on the economy, and by extension, the apartment industry was this to occur?

We have two modern era presidential impeachments to look to for insight.

April 2019

In the case of Bill Clinton, scandal rocked the White House throughout 1992, with formal impeachment in December, followed by acquittal in February 1993. Notwithstanding the political turmoil, the economy did not skip a beat. GDP robustly grew 4.5% in ’92 and 4.8% in ’93.

The Watergate debacle of 1973/1974 led to Richard Nixon’s resignation in August ’74 after impeachment proceedings had begun. GDP actually boomed in 1973 with 5.6% growth, but the nation fell into recession the following two years, declining .5% and .2% in ’74 and ’75, respectively.

Hard to draw definitive cause and effect conclusions from these samples considering the varying growth and contraction experiences associated with the Clinton and Nixon impeachments.

However, I would foresee a hiccup in the US economy if Mr. Trump is impeached since disruption to business and consumer confidence would likely ensue given the general sense that the current economy has been sparked by the “business friendly” policies of this president. That said, given the bedrock nature of rental housing coupled with greater demand for rental housing than existing and future supply would appear to be able to fully accommodate, the apartment sector would not be expected to suffer dramatically from impeachment fallout.

The second concern to possibly destabilize residential income properties is rent control. This is first and

www.aaoc.com

Pulse — continued on page 39

Apartment News

37

When is the Time to Sell?

Too Late…Too Early…

Not Acting at All

BY TIMOTHY GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR

from Cash In on the Myths of Real Estate

S

ince 2011, Orange County income properties have experienced record appreciation in value. We are now seeing a growing number of price reductions and longer time-onmarket periods.

Could our rocket-ship ride be running low on fuel? In recent months, there has been more and more discussion, both locally and nationally, about a shift.

So what should you do? As a buyer, do you wait and see how far prices will drop? As a seller, should you pull your listing, hunker down and wait? In any time of change, there is opportunity.

5-2

Whether buying or selling, the trick is to have the courage to act when others might not.

When my father and I tackled this topic for his book, Cash In on the Myths of Real Estate, we were thinking primarily about our sellers, but the lessons apply equally to buyers and sellers.

Sellers with properties on the market need to be aware of the trends. Astute real estate agents work very hard to stay ahead of the curve. They know and understand that pricing right is critical to a successful and expeditious sale.

And, as a buyer, you should never stop looking for opportunities. Even in

the hottest market, a certain property may provide you with just the right value-added position. Remember, the true value of any property is unique to each investor. Knowing how to calculate this value is the key to your success.

A market shift is a trigger event that should not be ignored — even if you have no desire to buy or sell. As discussed in a previous article, doing nothing is taking an action in and of itself.

So how do you proceed? Take a very honest look at how your property/ properties is/are performing not just in terms of cash flow, but in regards to your financial goals and personal

You need to sell at the top of the market to maximize your return.

Popular Belief: Most owners do not want to leave any money on the table, so they keep waiting for the market to hit its peak.

Bill’s Truth: Pinpointing the exact peak of the market is nearly impossible. It is better to sell just short of the top than to be caught in a declining market.

Waiting to hit the top of the market also leads to inaction and lost opportunities. You make more money by selling when the market is going up rather than when it is trending on the downside. In fact, if you start soon enough, you may be able to sell, buy, and then sell again – all during the same up-phase of the real estate cycle.

Also, if you wait too long, you may be unable to sell and possibly lose the property. Or, at the very best, with the extension of the holding period, you will significantly diminish the effect that compounding has upon maximizing the growth of your wealth potential.

Have a financial plan and understand both the 18-Year and the Long Wave Real Estate Cycles. Take action when you have achieved your targeted equity growth point and you have quantified the advantages of your next move.

Cash In: Act when the time is right for you, not at some perceived absolute top or bottom of the market.

38

Apartment News

www.aaoc.com

April 2019

needs, wants and desires.

Do some projections. Maybe, if the market is heading into the downside of a cycle, now would be a better time to sell rather than holding for five to seven more years.

Think, too, about your personal situation. If you are self-managing and doing much of the work yourself, is this how you want to spend your next five years? What if something happens to you? Can your spouse or heirs step in and handle everything? Are they even interested and/or prepared?

Perhaps there are other opportunities.

Look at and quantify all of your options.

When the market shifts, property owners need to respond. Your action of buying, selling or holding should be suited to your goals, projections and personal situation. Don’t be afraid to be a contrarian investor and improve your position while others do nothing and find that they end up worse off.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

The Bridge Group A Multifamily Brokerage Team

Can Provide You...

Tim Gorman is a commercial real estate broker with WR Gorman & Associates. Founded in 1972 by William (Bill) R. Gorman, this Orange County (CA)based firm specializes in personalized wealth building through real estate

*Listings for Sale *Market Research Reports *Property Analysis

Tim is also the team leader of the WR Gorman Team, the exclusive commercial real estate team for Keller-Williams Irvine. There he is joined by fellow broker, Randy Combs, along with agents Gina Oliveros and Sonya Loera.

*1031 Exchange Analysis *Rental Surveys *Recent Sales *New Financing Options *Re-Financing Options

Pulse — continued from 37 foremost a threat to California landlords where, notwithstanding the defeat of Proposition 10 in November, the state legislature might enact law enabling cities to institute rent increase restrictions on landlords. The big question would be, how much limitation might be imposed.

With those risks noted (and there are no doubt others), it is hoped that all rental housing investors fully appreciate the industry’s so far enduring golden era in which we have all been so fortunate to participate.

*Excellent Brokerage!

The Bridge Group | Over $106,200,000 in Sales for 2018

Mark Bridge

First Vice President Investments Director, National Multi Housing Group License: 01316702 Phone: 949-419-3297 Mark.Bridge@marcusmillicap.com

www.teambridgegroup.com April 2019

www.aaoc.com

Apartment News

39

Taking Your Career to the Next Level

I

hit a dead end in my multifamily career. I knew that I had the potential to advance in my company and make a difference, but the people around me didn’t seem to think so.

Opportunities for promotions would come and go and I wasn’t considered for any of them.

It wasn’t supposed to be like this!

When I entered the property management industry I had been successful in several other industries and was very confident that this success would transfer over. There was a lot of excitement for me from human resources and my supervisors upon joining the company and it seemed clear the arrow was pointing up for me in my new industry and company.

Unfortunately I struggled…a lot! I learned that I had a lot to learn. Finally after enough pain I realized that I needed to change. I took the time to find out what I needed to do to get unstuck and take my career to the next level. While things didn’t happen overnight, I can say that my career was completely transformed by applying what I’m about to share with you.

So…how did I go from struggling leasing consultant to become a successful entrepreneur, motivational speaker, consultant and member of the famed Apartment All-Stars team? Read on!

Tip #1: Know If Your Jeans Fit

Have you ever been around someone whose clothes didn’t fit—and s/he didn’t know it? That happened to me

40

Apartment News

not too long ago, except I was the one who didn’t know it! I brought some jeans home from the same store in the same size that I always get and tried them on for my wife. She looked at me and said, “Are you sure those are the right size??”

I wanted to say, “I am a grown man, I know my jeans size!” Smartly, I didn’t say anything and (reluctantly) took her advice and exchanged the jeans for a different size. She. Was. Right.

Taking your career to the next level means knowing where your jeans don’t fit and where they do fit! In other words you need to be self-aware. Where do the jeans not fit in your career? Do you know what your weaknesses are? The people around you sure do! You might be perfectly suited for the next level leadership position in your company, but until the people stop being blinded by your weaknesses, they may not be able to see your strengths.

Pause now and ask yourself: “What are my weaknesses?”

“What do I need to do differently?”

“What have I been doing (or not doing) that could be holding me back?”

Then once you’ve identified the areas you need to shore up, do what you need to do to eliminate those weaknesses in your life. By the way, they don’t need to become your strengths, you just need to work on them enough so they they are no longer glaring weaknesses.

Focus on your strengths

www.aaoc.com

While I do recommend that you April 2019

BY ROMMEL ANACAN

reflect on where your jeans don’t fit— you also want to know where you look amazing! In other words, you need to know what you do well! So pause and think about these things: What do you better than most? Where are you naturally gifted? What do you make look easy that other people struggle in?

What are you passionate about?

Once you have identified your strengths this will provide you with a frame of reference to help you determine and execute your career strategy.

This is what happened for me. Once I knew that I ultimately wanted to be in training and organizational development, I funneled my career decisions through the prism of “what do I need to do to get there?” The clarity and focus I had from knowing my strengths and where I would be able to make the biggest impact was crucial to ultimately getting my foot in the door in organizational development, and over time, making a successful career in it.

Tip #2: Win With People

If you want to succeed you need to win with people. Period. Seems easy enough but the fact is winning with people isn’t easy. If it were easy 50% of marriages would not end in divorce. If it were easy at least some of the 75% of employees that leave their jobs each year because of their bosses wouldn’t leave. Winning with people is crucial to success and it isn’t easy.

Career — continued on page 42

Industrial

Senior Housing

Triple-Net Retail

Multifamily

Student Housing

Self Storage

+ More Asset Classes!

Own real estate without dealing with the tenants, toilets and trash!

Join the Crowd today to unlock & browse our marketplace of 1031 exchange approved properties.

Properties ready to be identified immediately, without the closing risk!

Ranked #1 Real Estate Crowdfunding Platform for 1031 Exchanges.*

Download our free eBook!

www.1031Crowdfunding.com/ebook

Largest selection of Delaware Statutory Trust offerings in the country.

www.1031Crowdfunding.com

(844) 533-1031

* https://www.therealestatecrowdfundingreview.com/1031-crowdfunding-review-and-ranking Property photos are for display use only and may not be affiliated with 1031 Crowdfunding.

This material does not constitute an offer to sell or a solicitation of an offer to buy any security. An offer can only be made by a prospectus that contains more complete information on risks, management fees and other expenses. A copy of a prospectus must be made available to you in connection with any offering and should read carefully prior to investing. There are material risks associated with investing in real estate, Delaware Statutory Trust (DST) and 1031 Exchange properties. These include, but are not limited to, tenant vacancies; declining market values; potential loss of entire investment principal; that past performance is not a guarantee of future results; that potential cash flow, potential returns, and potential appreciation are not guaranteed in any way; adverse tax consequences and that real estate is typically an illiquid investment. IRC Section 1031, IRC Section 1033, and IRC Section 721 are complex tax codes; therefore, you should consult your tax and legal professional for details regarding your situation.

1031 Crowdfunding.com is an investment platform owned by 1031 Crowdfunding, LLC. 1031 Crowdfunding is not a registered broker-dealer. Securities are offered through Capulent, LLC, a registered broker-dealer and member FINRA / SIPC (CRD# 155155). Certain principals of 1031 Crowdfunding are affiliated with Capulent, LLC and when offering investment services such offers are made in their capacities as registered representatives of Capulent, LLC.

April 2019

www.aaoc.com

Apartment News

41

Career — continued from 40 What can you do?

Ask yourself, “What is my effect on the people around me?” We all walk through life very aware of the impact that other people have on us; the driver that cuts you off on the freeway, or the customer who is holding up the line at your favorite coffee place because she has no idea what to order, or the person in the express lane at the grocery store who definitely has more than 20 items and is paying with a personal check! Ugh!!

But how often have you thought about your impact on other people?

What do people see when they see you?

When do people experience when they’re around you? Do people feel energized when they’re with you or drained? Are people open and honest with you or do they feel the need to tell you what you want to hear? Do people see you as a leader or only as a follower?

Once you’re honest with the positive and negative impact you have on the

people around you, you’ll know what you need to do to keep the positive impact going and to change the negative impact. You may need to read some books, attend a conference, watch a TED talk to help you in the area.

Whatever you need to do, do it! It’s worth it.

Tip #3: Commit to Growth

If you want to get to the next level commit yourself to growth. John Maxwell says, “Growth is the only guarantee that tomorrow will get better.” What can you do to grow? Start by reading a book on personal/professional development.

If you need suggestions you can email me (rommel@rommelanacan.com) or ask your network what books they’d recommend! Then implement at least one thing you learned from the books you’ve read.

As you grow the people around you will notice. You will see your influence expanding and your impact increasing.

You will see opportunities open for you

and because you’ve been committed to your growth, you’ll be ready for those opportunities.

Then impact the people around you by helping them grow. Share the secrets of what you’ve discovered. Share a book or podcast that impacted you. Carve out time with the people you lead to coach, mentor and/or encourage them.

Commit to being one of the reasons that someone else succeeds!

When you Grow Yourself and Grow Others, this creates the environment where everyone can Grow Together.

This is where the magic truly happens!

You move forward. The people around you move forward. You all move forward. This is how I took may career to the next level and I know it will work for you too!

About the Author: Rommel Anacan (Roh-mel Ana-kin) is a motivational speaker, entrepreneur, and strategist. He powerfully impacts people, companies and organizations by providing the clarity, education and inspiration they need to break through their limits and achieve the success they desire. Some of his clients include Camden Property Trust, Yardi Systems, Redwood Urban, Trinity Multifamily, The Dolben Company, Flir Systems, Sabra Foods, Apartment Services, Inc., the Building Industry Association, Avanath Realty and more! Rommel has presented at Apartmentalize, Multifamily Brainstorming and for apartment associations nationwide. He founded his company The Relationship Difference in 2011. In 2017 Rommel became the newest member of the famed Apartment All-Stars team! Learn more at www.RommelAnacan.com

Put 20 Years of Property Management Experience to Work for You • All Repairs and Rehab Performed by Licensed General Contractor at Discounted Rates

2 UNITS — COSTA MESA

• All Monthly & Annual Statements Prepared by our In-House CPA • Vacant Units Made Rent-Ready in 7 Days • Routine Inspections Performed to Prevent Large Repairs

”Thank you for getting our unit rented before it was even rent-ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow Real Estate Broker CA BRE # 01205240

paul@southcoastrealestatebroker.com • www.southcoastrealestatebroker.com

42

Apartment News

www.aaoc.com

April 2019

800-541-1962

WR GORMAN & ASSOCIATES AND KELLER WILLIAMS JOIN FORCES

Keller Williams Realty - Irvine Real Estate Team DRE# 01926151

Gina Oliveros Randy Combs

Bill Gorman

Tim Gorman

Sonya Loera

Real Estate Agent Broker, MBA Broker, MBA, CCIM Broker, CPA Real Estate Agent DRE# 01927880 DRE# 01930012 DRE# 00385396 DRE# 01929799 DRE# 01947308

Contact us today for a review of your property and options.

714-255-9998 x1 | info@wrgorman.com | WRGORMAN.com | WRG DRE# 00616310 | KWI DRE# 01926151

Contact us today 18881 Von Karman Avenue Suite 1500 Irvine, California 92612 (949) 833-8633

info@thejudgefirm.com

thejudgefirm.com

Debt Purchases Case Analysis Litigation Foreclosures Collections General Counsel Contract Review Bankruptcy Law

Is writing off your bad debts starting to feel like Groundhogs Day? Our firm can help; we have SUCCESSFULLY recovered over $12,000,000.00 for our clients’ in the last 4 years alone.

Let us help change the way you view Bad Debt by collecting or purchasing it! Give us a call today.

April 2019

www.aaoc.com

Apartment News

43

“Over 40 years of Customer Satisfaction” CA Lic # 849877  Repaint of HOA’s

 Paint estimates

 Repaint of Apartments

 New home construction

 Repaint of Warehouses

 Multi-family construction

 Repaint of Office Complexes

 Renderings

 Repaint of Retail Complexes

 Mockups

 Stucco repair

 Exterior wood repair

 Painting of exterior fencing

 Floor coverings

and fixtures

 Paint scheme consultations

Rejuvenate your investment and help maintain its VALUE! Territory coverage: 

Orange County



San Bernardino



Riverside



Temecula Valley



Los Angeles



Palm Springs



San Diego



Victorville



Inland Empire Call us for help with a Paint or Drywall Estimate at: (951) 778-3592 For Employment Opportunities please call: (951) 778-3592

44

Apartment News

www.aaoc.com

April 2019

April 2019

www.aaoc.com

Apartment News

45

SCHOLARSHIP

Apply by 4.26.19 www.AAOC.com/Scholarship

JUNE 26-28 2019

DENVER, COLORADO

85+ Breakout Education Sessions

10k + Rental Housing Professionals 480+ Exhibitors Colorado Convention Center

Scholarship made possible, courtesy of

46

Apartment News

www.aaoc.com

April 2019

CA License 1048449

April 2019

www.aaoc.com

Apartment News

47

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

SOLD

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

PLACENTIA

HUNTINGTON BEACH

SOLD

SOLD

SOLD

4 UNITS

5 UNITS

16 UNITS

4 UNITS

SOLD

SOLD

SOLD

SOLD

3 UNITS

24 UNITS

4 UNITS

6 UNITS

TUSTIN

FULLERTON

ANAHEIM

COSTA MESA

SANTA ANA

GARDEN GROVE

“We have bought and sold 4 income properties with Mike... and are enjoying our retirement.” –John & Tina N.

MIKE THORNTON MICHAEL@STANFIELDREALESTATE.COM STANFIELDREALESTATE.COM DRE #01236638

949.689.7587

Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE #01767484 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

48

Apartment News

www.aaoc.com

April 2019

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! New PSC Members 1031 Crowdfunding, LLC 1 Spectrum Pointe, Suite 320 Lake Forest, CA 92630 Contact: Edward Fernandez (844) 533-1031 Commercial Restoration Company 2380 Eastman Ave., Unit 108 Oxnard, CA 93030 Contact: Jeff Mandell (858) 922-3219 DCM Services, Inc. PO Box 400 Pico Rivera, CA 92056 Contact: David Carlson (800) 504-7103

Eurostone 800 S. Roberston Blvd., Ste 2 Los Angeles, CA 90035 Contact: George Mousa (310) 967-8000

WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 Contact: Sean Krubinski (888) 388-9427

Mesa Artificial Turf/Garage Doors 4915 E Hunter Ave Anaheim, CA 92807 Contact: Luis Rojas (714) 598-1996

WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 Contact: Christian Walsh (949) 677-3466

MTD Kitchen 13213 Sherman Way North Hollywood, CA 91605 Contact: Monica Nouriya (818) 764-2254 Rent Defense 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 Contact: Eric Jarvis (833) 383-6268

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 Contact: Gay Flater (720) 358-1031

New AAOC Members Cornerstone — Richman Property Services Jochmann C & M Properties Robin McDougle Property Ryan Peterson Property Stonegate I & II — Richman Property Services Ventana — Richman Property Services WIRE Associates

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

April 2019

www.aaoc.com

Apartment News

49

Featuring

Product & Service Council Members

H

andyCrew Services is operating in the greater Orange County area which focuses on all maintenance and repair needs. With us, one call can fix it all, as we have technicians who specialize in various trades and are adept at handling a variety of repairs. Not only are our technicians handy, but they provide high-quality service and come with outstanding customer reviews. We would like to help make California apartment association owners with a seamless experience when having to deal with maintenance and repairs for their properties.

In addition, we have a strong background in the MultiandyCrew Services Family, Commercial, HOA’s and Industrial areas having worked on homes, apartments, tenant improvements, industrial manufacturers, restaurants, remodeling projects, retail stores, and of course your everyday repairs.

Some of our services include:

H

· Industrial, HOA & MultiFamily

· Roofing & Leaks · Electrical & Lighting

· Water, Fire & Mold Restoration

· Plumbing & Re-pipe · Stucco & Drywall

· Seismic Retrofit

· Tenant Improvement

· Wood & Fascia Repairs

· Cement, Concrete & Asphalt · Iron, Vinyl & Wood Fences · Exterior & Interior Painting

· Retro-Fit Windows & Doors · Cleaning Services

Please visit www.ochandycrew.com for more information on HandyCrew Services.

We carry all necessary licenses, bonds, and insurances, and, if need be, can provide any documentation and certificates. We offer very competitive pricing and find that it’s extremely important to place a strong emphasis on customer service. We want our customers and tenants to be happy and comfortable with the final product and understand that, in working with homes and businesses, consistency, reliability and perfection are key.

Thank you for taking the time to learn about HandyCrew Services. We look forward to hearing from you and developing a strong working relationship.

Nir Bezalel Owner of HandyCrew Services, Inc. (714) 509-5045 info@ochandycrew.com

50

Apartment News

www.aaoc.com

April 2019

Brian Case Insurance Agency

Industry Leading Commercial Property Insurance Multi Family Owners, Commercial Building Owners, Property Managers, Landlords

Representing Farmers Insurance gives us access to some of the most competitive programs in the commercial market.

Farmers Insurance has over 90 years of experience in the insurance industry, leading the way in commercial insurance and maintaining A+ rating with BBB, AA# with Moody’s and AA with AMbest. Farmers also has 24 hour claims support.

Our agency has been in business for over 10 years and we focus on Commercial Real Estate and Habitational Insurance for our book of business. We have great relationships with our in house underwriters and claims adjusters to make sure you are well taken care of in the event a loss occurs.

For any unique coverage or high risk situations we also have access to dozens of brokered and surplus lines products to make sure your business and property are always covered.

Please contact us to request any bids to compare to your current policy, we would love to get to know you and have the opportunity to earn your business. We will make sure you are properly covered because there is a difference to having insurance and actually being insured!

Here is some coverage available in our package policy: – Building Property Coverage – Liability Coverage – Workers Compensation – Loss of Income – Inflation Guard Coverage – Employment Practices Liability Coverage – Umbrella Coverage Please let us know if we can be of service!

Brian Case Insurance Agency — Se Habla Espanol Ph: 949-716-3643 Fax: 949-498-7817 License: 0F96139 bcase@farmersagent.com https://www.farmersagent.com/bcase

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Asphalt Sales & Service

Carpentry

CloudKeyz Parakeet

M & M Contracting, Inc. Rose Paving LLC

Accounting Services

Attorneys

Buffalo Maintenance, Inc. MTD Kitchen The Cabinet Depot, Inc.

HMWC, CPAs & Business Advisors

BioSweepOC

Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Neymeyer & Dillon, LLP Protective Law Corporation Rent Defense David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Apartment Market Research Data

Awnings

ALN Data Apartment SEO CBRE – OC Multifamily

Can-Do Windows & Doors

Accounting Software HENRI

Answering Service Anyone Home

Antimicrobial Services

Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Apartment/Student Housing Kairos Investment Management Company LaundryUp RokitNow

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Appraisal Lee Walker Appraisals

Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring

Carpet Cleaning Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring

Cleaning Service Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services

Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration FSI Construction Pinnacle Apartment Supply South Coast Construction & Repair Symmons

Coin-Operated Laundry Equipment

Boiler Systems DCM Services, Inc Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management

Xpera Group

Cabinets/Refinishing Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs MTD Kitchen Pinnacle Apartment Supply South Coast Construction & Repair The Door & Window Company

April 2019

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

Communications TouchPoint

PSC Service Provider Directory — continued on page 52

www.aaoc.com

Apartment News

51

PSC Service Provider Directory

Drain Cleaning

Fire & Flood Restoration

Computer Services

California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Apex Window DĂŠcor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

BioSweepOC Coastal Risk Management Commercial Restoration Company Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Restoration Management Company Service First Restoration Inc.

Electrical

Fitness Equipment

KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Opti-Fit Fitness Solutions

continued from page 51 RentDynamics

Draperies/Blinds/Window Coverings

Concrete Maintenance & Repair Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC

Construction AAA Restoration Baldwin Construction FSI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

Electric Vehicle Products American Appliance Rentals

Environmental Consulting & Training A-Tech Consulting American Environmental Specialists, Inc. Coastal Risk Management Energx Controls Inc. Enviro Diagnostics Mesa Artificial Turf/Garage Doors

Environmental Services American Environmental Specialists, Inc. BioSweepOC Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc.

Countertops 

Estate Planning

The Cabinet Depot, Inc. California Bath Restoration Eurostone Liquid Amber Designs MTD Kitchen The Countertop Factory Turnaround Solutions, LLC

Protective Law Corporation

Evictions Rent Defense

Fencing & Gates D & D Technologies Gate Hardware

Deck Coatings, Magnesite Repairs, Waterproofing Buffalo Maintenance, Inc. McCarthy Roofing WICR Waterproofing & Decking

52

Apartment News

Financial Planning HMWC, CPAs & Business Advisors

Fire Safety Black Bird Fire Protection, Inc.

www.aaoc.com

April 2019

Flooring Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring

Furniture Rental AFR Furniture Rental CORT

Garage Doors Mesa Artificial Turf/Garage Doors

General Contractor Baldwin Construction EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. So Cal Builders

Handyman Buffalo Maintenance, Inc.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance

Maintenance, Repairs, Products

Property Management

Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. Rent Defense Rey Insurance Services, Inc. Sarah Atkinson — State Farm Insurance Agent

Buffalo Maintenance, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company Millennial Property Maintenance Pinnacle Apartment Supply WICR Waterproofing & Decking

AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. Leonardo Property Management LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

Interior Design Straight Designs

Internet Services Apartment SEO apartments.com Zillow Group Rentals

Kitchen Renovations Baldwin Construction The Cabinet Depot, Inc. California Bath Restoration MTD Kitchen Pinnacle Apartment Supply Symmons

Landscapes/Hardscapes Agricultural Pest Control Services Forever Lawn Pacific Coast Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Banc of California Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company NorthMarq Capital Opus Bank

Lighting JRG Electric Co KD Electric Company

Mailboxes

Mold Remediation American Environmental Specialists, Inc. BioSweepOC Interstate Restoration Service First Restoration Inc.

Odor Removal BioSweepOC

Paint Sales & Service Behr Paint Benjamin Moore & Co EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC West Coast Drywall & Paint Can-Do Windows & Doors

BONA FIDE MORTGAGE

Pest Control Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Agricultural Pest Control Services Bugs Away Exterminators Coastal Risk Management Greentech Heat Solutions Innovative Pest Solutions Lloyd Pest Control Pacific Pest Control Inc The Bee Man

Serving multi-family owners since 1983

Apartment Financing

• 2–4 units

• 5+ units

Plumbing, Contractors & Supplies California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Symmons

Pool/Spa Service & Repair Clear Expectations, Inc.

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.

PSC Service Provider Directory — continued on page 54

Patio Covers

nlieberman@cox.net www.bonafidemortgage.com April 2019

www.aaoc.com

Apartment News

53

PSC Service Provider Directory continued from page 53

Property Management Software Anyone Home HENRI Rentler ResMan RokitNow

Property Management Staffing & Training Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group

Reconstruction

Towing

A-Rising Builders AAA Restoration Baldwin Construction Buffalo Maintenance, Inc. Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking

Dedicated Transportation Services TO’ and MO’ Towing

Resident Screening

Harvest Landscape Enterprises, Inc.

Rentler

Utilities & Sub Metering

Roofing

ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program

Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Rain Gutters Argos Homes Systems McCarthy Roofing

Real Estate/Investments 1031 Crowdfunding, LLC CBRE – OC Multifamily Creative Investment Group, LLC Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments, LLC Marcus & Millichap NorthMarq Capital Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Security Services/Patrol Services ADT Multifamily California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

Solar Thermal Green Solar Technologies

Staffing Service PM Staffing

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors Protective Law Corporation

Telecommunications Kings III Emergecny Communications Company

Training Protective Law Corporation

Trash Services Junk Off Valet Living

Tree Service

Video Commercials NPM Staffing

Video Surveillance A.S. Wise, Inc. Bastion Security

Water Heaters ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction WICR Waterproofing & Decking

Website Development/Online Advertising Apartment SEO

Windows & Doors

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

Lee Walker Appraisals Orange, CA 92867 54

Apartment News

714-744-1074 www.leewalkerappraisals.com

www.aaoc.com

April 2019

Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors Pinnacle Apartment Supply The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

A-Tech Consulting Casandra Williams 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 casandraw@atechinc.net — www.atechinc.net

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

See the Advertisers Index on Page 70 for the location of our ad.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 70 for the location of our ad.

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 56

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.”

Why Choose Guardian Roofs?

Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience.

Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients.

Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

“Excellent job—neat and clean— definitely highly recommend them —Thank you!”

— Benito Notarstefano

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!!

Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

April 2019

Lic. No. 847279, B1 & C39

www.aaoc.com

Apartment News

55

PSC Contact Index — continued from page 55 ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

We provide home automation, security systems, keyless door locks & smart thermostats.

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Property Management Services/Investments.

Engagement and automation tools through Contact Center and CRM software.

ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com Apartment data and market research.

American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 70 for the location of our ad.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

56

Apartment News

www.aaoc.com

April 2019

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.

Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

Baldwin Construction Marty Quick 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 martyq@baldwinconstruction.com Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com

Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 (714) 838-0601 pbeissel@beissel.com — www.beissel.com Insurance Agency/Brokerage

Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com Paint Manufacturer & Supplier

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com

We provide multifamily loans to investors.

BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 58

April 2019

www.aaoc.com

Apartment News

57

PSC Contact Index — continued from page 57

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 70 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 70 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Pest Control for Professionally Managed Properties

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management.

OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

1.877.522.2377 | www.AccessExt.com 58

Apartment News

www.aaoc.com

April 2019

Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com

CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com

Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com

PSC Contact Index — continued on page 60

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Insurance claims attorney. We make sure insurance pays what’s owed.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com April 2019

www.aaoc.com

Apartment News

59

PSC Contact Index — continued from page 59

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 70 for the location of our ad.

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Inside cleaning & all floor care and window washing

Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com Enviro Diagnostics Rick Rainey 3100 Airway Ave, Suite 111 Costa Mesa, CA 92626 (800) 963-8184 rrainey@envirodiagnostics.com — www.envirodiagnostics.com Eurostone 800 S. Robertson Blvd., Ste 2 Los Angeles, CA 90035 (310) 967-8000 george@eurostone.us Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

562 60

926-7138 Apartment News

See the Advertisers Index on Page 70 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

We supply all financial needs.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 70 for the location of our ad.

Sondance Painting

NEAT, FAST, HONEST

Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

BUILDING REPAIR SPECIALIST

• Carpentry • Waterproofing

472-7516

www.aaoc.com

April 2019

• Balconies • and More…

714-612-8747 BRENT COLLINS CONSTRUCTION

& MAINTENANCE Owner Hands-On Quality Assured Since 1982

Free Estimates

LIC. #828563

• 949

PSC Contact Index — continued on page 62

Bonded & Fully Insured Nat. Lic. #664171

St. Lic. #426137

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

1

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

April 2019

www.aaoc.com

Apartment News

61

PSC Contact Index — continued from page 60

Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 70 for the location of our ad.

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd.

North Hollywood, CA 91606 (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 70 for the location of our ad.

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 70 for the location of our ad.

JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com

Family owned business providing service to commercial, industrial & residential.

Junk Off Mynor Melgar 1305 E. Wakeham Ave Santa Ana, CA 92705 (714) 818-3035 mynor.melgar@chhj.com — www.collegehunkshaulingjunk.com Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kay Properties & Investments, LLC Dwight Kay 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 (855) 466-5927 info@kpi1031.com — www.kpi1031.com

We’re a national Delaware Statutory Trust investment firm — we help with private, exclusive & off-market DST properties. See the Advertisers Index on Page 70 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com Full service property management provider for 16+ units.

62

Apartment News

www.aaoc.com

April 2019

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Mesa Artificial Turf/Garage Doors Luis Rojas 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996 lrojas@mesaturf.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

See the Advertisers Index on Page 70 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

PSC Contact Index — continued on page 64

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

Leonardo Property Management Kari Horii 107 W. Torrance Blvd. #200 Redondo Beach, CA 90277 (213) 674-4140 kari@leonardomgmt.com — www.leonardomgmt.com Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com Custom & standard cabinets for all areas. No job too small!

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 70 for the location of our ad.

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

See the Advertisers Index on Page 70 for the location of our ad.

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

April 2019

www.aaoc.com

Apartment News

63

PSC Contact Index —

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

continued from page 63

Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com

See the Advertisers Index on Page 70 for the location of our ad.

Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Full apartment renovation and maintenance services

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com

Real estate title, escrow and title insurance services.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

Neymeyer & Dillon, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NorthMarq Capital Joe Giordani 500 Newport Center Drive, Suite 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 70 for the location of our ad.

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 70 for the location of our ad.

64

Apartment News

www.aaoc.com

April 2019

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 70 for the location of our ad.

Protective Law Corporation David Duringer 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 (949) 215-9995 info@lawnews.tv — www.lawnews.tv R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 70 for the location of our ad.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

Rent Defense Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 70 for the location of our ad.

RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 70 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com Provide visible security patrol for multifamily housing.

So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Sarah Atkinson — State Farm Insurance Agent Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com — atkinsonagency.com

The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

Steadfast Management Company, Inc. Angeline Ly 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 Angeline.Ly@SteadfastCo.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net

www.mgtworks.com We provide apartment property management in Southern California.

Providing insurance and financial services.

Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info

40 Years of Property Management Experience in Orange County.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com

We are a full service company specializing in interior renovations and unit turns.

We provide multifamily loans to investors.

The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Urban Surfaces Nicole Sims 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 nicole@urbansurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org

PSC Contact Index — continued on page 66

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 70 for the location of our ad.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com

See the Advertisers Index on Page 70 for the location of our ad.

April 2019

www.aaoc.com

Apartment News

65

PSC Contact Index — continued from page 65

V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 70 for the location of our ad.

Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

See the Advertisers Index on Page 70 for the location of our ad.

West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$25.00

$27.00

$32.00

$40.00

$52.00

54"

$27.00

$30.00

$34.00

$44.00

$54.00

66"

$30.00

$31.00

$35.00

$45.00

$56.00

84"

$31.00

$33.00

$39.00

$39.95

$49.95

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

66

Apartment News

www.aaoc.com

April 2019

• Roller Shades • Shutters • Vinyl Mini Blinds

Get Your FREE 1031 Exchange Investment Book and FREE 1031 Exchange Listings!

C

M

Y

CM

MY

CY

CMY

K

Contact Us To Learn More!



www.kpi1031.com



1(855)466-5927



info@kpi1031.com

There are material risks associated with investing in real estate and real estate securities, including tenant vacancies, market risks such as local property supply and demand conditions, development risks, long hold periods, illiquidity, potential loss of investment principal and adverse tax consequences. Please read the Private Placement Memorandum for a full discussion of risks prior to investing. Securities offered through WealthForge Securities, LLC. Member FINRA/SIPC. Kay Properties and Investments, LLC and WealthForge Securities, LLC are not affiliated. Please speak with your tax and legal advisor prior investing, Kay Properties does not provide legal or tax advice.

April 2019

www.aaoc.com

Apartment News

67

ADVERTISERS’ INDEX

Category

FENCING & GATES

PEST CONTROL

Buffalo Maintenance, Inc.........................................17

Access Exterminator Service..................................58

FLOORING, REPAIRS, TILE

See page 70 for alphabetical listings

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

JM Air Conditioning & Heating..............................8

ACE Commerical Laundry Equipment, Inc......10

Orange County Plumbing.......................................19

National Service...........................................................49

APPLIANCES—REPAIRS, PARTS, RENTALS

COLLECTIONS

Lin-Ed’s Appliance Service & Repair...................65

Block & Associates......................Inside Back Cover

ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................54 ASPHALT SALES & SERVICE

C & C Paving Company, Inc....................................39 ATTORNEYS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover The Judge Law Firm..................................................43

Duringer Law Group, PLC.......Inside Front Cover

Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................17 Carpet Crafts.................................................................61 V & S Carpet and Flooring Services....................69

PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing..........................................8 California Rooter & Plumbing................................27 Orange County Plumbing.......................................19 ORCO Apartment Supply........................................33

HANDYMAN

PORCELAIN REFINISHING

Handy Crew...................................................................66

Bath Crafters..................................................................10

South Coast Construction & Repair....................24 HEATING & AIR CONDITIONING

CONCRETE MAINTENANCE & REPAIR

JM Air Conditioning & Heating..............................8

OC Concrete, LLC..........................................................7

Orange County Plumbing.......................................19

C & C Paving Company, Inc....................................39

Lloyd Pest Control......................................................71

INSURANCE

PROPERTY MANAGEMENT

JLE Property Management Inc.............................23 ProActive Realty Investments Inc........................49 Roberts Management & Investments...............18 South Coast Real Estate & Property Mgmt......42 RAIN GUTTERS

CONSTRUCTION

Farmers Insurance —

Argos Home Systems................................................12

Brent Collins Construction......................................60

Theresa Simes Agency.............................................56

Out of the Gutter .......................................................63

Buffalo Maintenance, Inc.........................................17

FRS — Flood Relief Specialists.............................11

REAL ESTATE EDUCATION

COUNTERTOPS

Rent Defense................................................................19

Santiago Canyon College........................................28

The Door & Window Company............................26

KITCHEN RENOVATIONS

REAL ESTATE INVESTMENTS

DECK COATINGS, MAGNESITE REPAIRS,

MTD Kitchen.................................................................13 South Coast Construction & Repair....................24

WATERPROOFING

1031 Crowdfunding..................................................41 CBRE................................................................... Insert, 25 Hom Sotheby’s International Realty —

BATHROOM RENOVATIONS

Brent Collins Construction......................................60

The Door & Window Company............................26

South Coast Construction & Repair....................24

Buffalo Maintenance, Inc.........................................17

LEAK DETECTION

Kay Properties & Investments...............................67

BATHTUB REFINISHING

Rash Yambo Decking & Stairs...............................42

California Rooter & Plumbing................................27

Marcus & Millichap.....................................................15

Bath Crafters..................................................................10

DECKING

LENDING

All Proof Decks.............................................................52

Bona Fide Mortgage..................................................53

BLINDS

Apex Window Decor.................................................66 CABINETS/REFINISHING

Brent Collins Construction......................................60 South Coast Construction & Repair....................24 The Cabinet Depot.....................................................28

Chase Multifamily Lending.......................................2

DOORS, WINDOWS

California Replacement Windows.......................31 The Door & Window Company............................26 DRAINS

Aarow Drain & Plumbing..........................................8 California Rooter & Plumbing................................27

CARPENTRY

DRAPERIES/BLINDS/WINDOW COVERINGS

Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................17 CARPETS

Apex Window Decor.................................................66 R&B Wholesale Distributors, Inc. .......Back Cover DRYWALL

Carpet Crafts.................................................................61 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover V & S Carpet and Flooring Services....................69

Brent Collins Construction......................................60 ELECTRICAL

ENVIRONMENTAL SERVICES

ProActive Realty Investments Inc........................49 South Coast Real Estate & Property Mgmt......42 SVN/Vanguard Investment Properties— Webster.....................................................................57

OpusBank.......................................................................21

The Bridge Group.......................................................39

MAIL BOXES

W. R. Gorman................................................................43

ORCO Apartment Supply........................................33

REPIPE

R&B Wholesale Distributors, Inc. .......Back Cover

Orange County Plumbing.......................................19

MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................17 Handy Crew...................................................................66

ROOFING

Dale’s Roofing...............................................................16 Guardian Roofs.............................................................55 Imperial Roof Management...................................59 McCarthy Roofing........................................ Insert, 47

R&B Wholesale Distributors, Inc. .......Back Cover

McCormack Roofing..................................................29

MOLD REMEDIATION

Royal Roofing..................................................................9

American Environmental Specialists..................56 ORNAMENTAL IRON

Buffalo Maintenance, Inc.........................................17

The Stanfield Group...................................................48

Brent Collins Construction......................................60 PAINT SALES & SERVICE

UTILITY BILLING

Livable......................................................................35, 45 WATER HEATERS

California Rooter & Plumbing................................27 Orange County Plumbing.......................................19

CARPET CLEANING

American Environmental Specialists..................56

Rash Yambo Decking & Stairs...............................42

V & S Carpet and Flooring Services....................69

EVICTIONS

S M Painting Corp.........................................................4

WINDOWS

CLEANING SERVICES

Block & Associates......................Inside Back Cover

Sondance Painting.....................................................60

California Replacement Windows.......................31

V & S Carpet and Flooring Services....................69

Duringer Law Group, PLC.......Inside Front Cover

West Coast Drywall & Paint....................................44

The Door & Window Company............................26

68

Apartment News

www.aaoc.com

April 2019

ORCO Apartment Supply........................................33

April 2019

www.aaoc.com

Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

1031 Crowdfunding.....................................................41

Farmers Insurance — Theresa Simes Agency....56

ORCO Apartment Supply...........................................33

Aarow Drain & Plumbing.............................................8

FRS — Flood Relief Specialists................................11

Out of the Gutter ..........................................................63

Access Exterminator Service.....................................58

Guardian Roofs................................................................55

ProActive Realty Investments Inc...........................49

ACE Commerical Laundry Equipment, Inc.........10

Handy Crew......................................................................66

Rash Yambo Decking & Stairs..................................42

All Proof Decks................................................................52

Hom Sotheby’s International Realty —

R&B Wholesale Distributors, Inc. ..........Back Cover

American Environmental Specialists.....................56 Apex Window Decor....................................................66 Argos Home Systems...................................................12 Bath Crafters.....................................................................10 Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................53 Brent Collins Construction.........................................60 Buffalo Maintenance, Inc............................................17 C & C Paving Company, Inc.......................................39

The Stanfield Group................................................48

Rent Defense...................................................................19

Imperial Roof Management......................................59

Roberts Management & Investments..................18

JLE Property Management Inc................................23

Royal Roofing.....................................................................9

JM Air Conditioning & Heating.................................8

Santiago Canyon College...........................................28

Kay Properties & Investments..................................67

S M Painting Corp............................................................4

Lee Walker Appraisals..................................................54

Sondance Painting........................................................60

Lin-Ed’s Appliance Service & Repair......................65

South Coast Construction & Repair.......................24

Livable.........................................................................35, 45

South Coast Real Estate & Property Mgmt.........42

Lloyd Pest Control.........................................................71

SVN/Vanguard Investment Properties—

Marcus & Millichap........................................................15

Webster........................................................................57

California Replacement Windows..........................31

McCarthy Roofing........................................... Insert, 47

The Bridge Group..........................................................39

California Rooter & Plumbing...................................27

McCormack Roofing.....................................................29

The Cabinet Depot........................................................28

Carpet Crafts....................................................................61

MTD Kitchen....................................................................13

The Door & Window Company...............................26

CBRE...................................................................... Insert, 25

National Service..............................................................49

The Judge Law Firm.....................................................43

Chase Multifamily Lending..........................................2

OC Concrete, LLC.............................................................7

V & S Carpet and Flooring Services.......................69

Dale’s Roofing..................................................................16

OpusBank..........................................................................21

W. R. Gorman...................................................................43

Duringer Law Group, PLC..........Inside Front Cover

Orange County Plumbing..........................................19

West Coast Drywall & Paint.......................................44

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

70

Apartment News

www.aaoc.com

April 2019

GREAT NEWS FOR PROPERTY MANAGERS...

Easier scheduling...

Better reporting...

7/24 online portal...

...No headaches

...BAD NEWS FOR BUGS. LLOYD PEST CONTROL COORDINATES SCHEDULING WITH YOUR APPROVED TENANTS AND RESIDENTS.

INTERIOR/EXTERIOR SOLUTIONS • Rodent eradication and exclusion.

• Next Generation™ roach baiting.

• Customized solutions for ants, spiders, fleas & other invaders.

BED BUG ELIMINATION • Dedicated eradication team providing heat and chemical options.

• Canine inspections, legal documentation & Bed Bug Clearance Certificates.

GOPHERS, PIGEONS AND NUISANCE PREDATORS • Coordination of wildlife trapping, dispersal & removal.

TERMITE ERADICATION • Tailored solutions for your property’s unique circumstances.

• Guaranteed localized treatments, fumigations & heat applications.

100% MONEY BACK GUARANTEE Use us for 90 days - and if you don’t love our service, we’ll refund every penny you’ve paid us.

MEMBER

1-800-223-2847

BADNEWSFORBUGS.COM

April 2019

www.aaoc.com

Apartment News

71

RENTAL HOUSING RETROSPECT

Before there was Pulse on the Marketplace, there was the Orange County Apartment Profile

N

ick Lieberman, past President of the AAOC compiles data and authors the Pulse on the Marketplace article quarterly in the

72

Apartment News

Apartment News Magazine. Much earlier than, President at the time, Allen Banick, put together a profile outlining the state of the multiple unit residential

www.aaoc.com

April 2019

market in Orange County.

Have a moment you would like to share? Email it to Craig Kirkpatrick at ckirkpatrick@aaoc.com

Tenant Eviction Unlawful Detainer

150

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

&

WHOLESALE DISTRIBUTORS, INC.

CELEBRATING 50 YEARS

YOUR NUMBER ONE SOURCE FOR APPLIANCES!

Attention All Property Management Companies, Builder & Developers & Housing Investors: From high end appliances to apartment grade appliances, R&B is your number one source.

Contact R&B Wholesale Distributors for all your appliance needs!!

• Next Day Delivery Available • Fleet of 25 Trucks • Experienced In-house Installers 2350 S. Milliken Ave. • Ontario, CA 91761 Phone: (909) 230-5400 • Fax: (909) 230-5405 F

• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

www.rbdist.com