March 2020 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LX

• March 2020

THe 49TH ANNUaL TRaDe SHOW & CONFeReNCe Thursday, March 26, 2020 See Page 42

In this issue Does Your Apartment Complex Pass This Earthquake Safety Test?..................... 20 Nobody Gave Me a Copy of…........................................................................... 26 January General Membership Meeting Recap.................................................... 32 Seattle Eviction Ban: No Facts, No Data, Higher Rents, More Evictions............... 44 Reality Check: Part 3 in How to Survive and Thrive with the New Norm......... 58

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Apartment News The Resources You Want — The Representation You Need — Since 1961

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VOL. LX

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March 2020

Contents AAOC Education & Events

Departments

5 Apartment Maintenance & Repair Series 9 2020 AAOC Golf Classic 13 Angels Night & Tailgate 30 Multifamily Mingle 36 Stallions & Stemware (PAC Fundraiser) 38 Earthquake Vulnerability & Retrofitting 101 40 Welcome Home OC — United to End Homelessness 41 CRHP Spring 2020 Program 42 AAOC Trade Show & Conference Seminars 47 Introducing AAOC’s Multifamily Career Center 49 Apartment Association of Orange County Mold Operations and Maintenance Plan 50 Workplace Harassment Seminar 52 Proposition 65 Handbook Update 54 AAOC’s Legal and Operational Forms on USB or CD 56 AAOC’s Legal and Operational Forms Order Sheet

4 President’s Message — No Time to Waste…

Keeping Up and Keeping On 6 Executive Director’s Message — A Time to Work and a Time to Play 8 Sacramento Report — What’s Next After Statewide Rent Control and Just Cause for Tenancy?

10 Orange County Legislative Watch — California’s “Single Family Sprawl” 12 Legal Corner 16 Dear Maintenance Men 60 The Benefits of AAOC Membership 61 Welcome New Members 62 PSC Corner — The Liberty Company / Geiger Brandspiration 63 Product & Service Council’s Service Provider Directory 67 Product & Service Council’s Contact Index 80 Advertisers’ Index — Category 82 Advertisers’ Index — Alphabetical 84 Rental Housing Retrospect — All you need…

Features 20 Does Your Apartment Complex Pass This Earthquake Safety Test? By Ali Sahabi 26 Nobody Gave Me a Copy of… By John Cottrell 32 January General Membership Meeting Recap 44 Seattle Eviction Ban: No Facts, No Data, Higher Rents, More Evictions By Roger Valdez 58 Reality Check: Part 3 in How to Survive and Thrive with the New Norm By Tim Gorman

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

March 2020

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Frank Alvarez Craig Kirkpatrick Nick Lieberman John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson

Directors n n n n

n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

MARCH 17 - Board of Directors Meeting Tuesday, 6 pm, AAOC Office 25 - Trade Show Exhibitor Move-In Wednesday, 12– 6 pm, OC Fair & Event Center/ Office Closed 26 - 49th Annual Trade Show & Conference Thursday, 8:30 am–3 pm, OC Fair & Event Center/ Office Closed (See Pages 42–43)

APRIL 1 - Certified Rental Housing Provider- Week 1 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 2 - Welcome Home OC Workshop Thursday, 10–11:30 am, AAOC Offices 8 - Certified Rental Housing Provider – Week 2 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 9 - Workplace Harassment Seminar Thursday, 9–11 am, AAOC Offices 14 - Board of Directors Meeting Tuesday, 6 pm, AAOC Offices 15 - Certified Rental Housing Provider – Week 3 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 16 - Optimum Seismic Workshop Thursday, 11 am –1 pm, AAOC Offices (See Page 34) 16 - Multifamily Mingle Thursday, 5:30–8 pm, Location TBD 21 - General Membership Meeting Tuesday, 7–9 pm, Courtyard by Marriott 22 - Certified Rental Housing Provider – Week 4 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 29 - Certified Rental Housing Provider – Week 5 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41)

MAY 2 - Stallions & Stemware (PAC Fundraiser) Saturday, 2–5 pm, Coto de Caza (See Page 36) 6 - Certified Rental Housing Provider – Week 6 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 7 - Apartment Maintenance & Repair Series – Week 1 Thursday, 9 am–1 pm Buffalo Maintenance (See Page 5) 12 - Board of Directors Meeting Tuesday, 6 pm, AAOC Offices 13 - Certified Rental Housing Provider – Week 7 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 14 - Apartment Maintenance & Repair Series – Week 2 Thursday, 9 am–1 pm, Buffalo Maintenance (See Page 5) 15 - Golf Tournament Friday, 12 pm Shotgun Start, Strawberry Farms Golf Club, Irvine (See Page 9) 19 - PSC Workship—Managing Your Small Business Tuesday, 11:30 am–1 pm, AAOC Offices 19 - General Membership Meeting Tuesday, 7–9 pm, Courtyard by Mariott 20 - Certified Rental Housing Provider – Week 8 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 21 - Apartment Maintenance & Repair Series – Week 3 Thursday, 9 am – 1pm, Buffalo Maintenance (See Page 5) 25 - Memorial Day Monday, Office Closed 27 - Certified Rental Housing Provider – Week 9 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 27 - Passing the Torch Workshop Wednesday, 6:30–9 pm, AAOC Offices 28 - Apartment Maintenance & Repair Series – Week 4 Thursday, 9 am–1 pm, Buffalo Maintenance (See Page 5)

March 2020

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PRESIDENT’S MESSAGE B y F rank A lvarez

No Time to Waste…

Keeping Up and Keeping On

B

y the time you read this, we will have already entered the third month of 2020. Yes, time flies!

Keeping Up…

The AAOC has prepared a year full of special events, seminars, and other educational opportunities to help its members prepare for and address challenges to their private property rights, the operation of their rental properties, and the long-term stability of their business.

I would like to encourage all members to keep and reference the December 2019 and January 2020 issues of AAOC’s Apartment News magazine. Both issues feature extremely valuable content, with the contributors taking extra care to articulate, in an reader-friendly and digestible format, answers to many of the difficult questions our members may have throughout the year.

In the December 2019 issue, AAOC state legislative advocate Ron Kingston offered a truly valuable read in his Sacramento Report, entitled “Implementing AB 1482 Statewide Rent Control and Just Cause Evictions.”

This virtual road map for navigating California’s rent control and just cause eviction law is extremely helpful and should be kept as a quick-reference guide.

In the January 2020 issue, AAOC Vice President of Government Affairs Bill Christiansen went into depth, in his Orange County Legislative Watch article, entitled “Big Changes for the 2020 Elections in Orange County,” about the county’s new vote by mail

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Apartment News

system, as well as other changes affecting voter registration, voting options and ballot processing, and how it will impact our elections moving forward. The article also provided some interesting political insight into why California’s Primary Election was moved to earlier in the year and how that will affect California’s standing on the national political stage.

Also, in the January 2020 issue, AAOC board member Stephen C. Duringer (Duringer Law Group, PLC), dedicated his Legal Corner question and answer column to addressing some of the burning questions rental property owners have about AB 1482.

Additionally, a stand-alone article from Mr. Duringer entitled, “Tenant Protection Act of 2019 — Just Cause Eviction and Rent Control [AB 1482],” breaks down the different component of the law and offers additional guidance to rental-property owners.

Finally, you may wish to reread the quarterly PULSE on the MARKET PLACE column, which is produced exclusively for Apartment News magazine by Nick Lieberman, president of Bona Fide Mortgage and a member of the AAOC Board of Directors. Nick provided us with his “2020 New Year’s Considerations for Orange County Apartment Values.” It contains all of the information at your fingertips with key financial data and an easy to read analysis of other considerations.

Keeping On…

www.aaoc.com

AAOC strives to make Apartment March 2020

News a publication that offers its readers timely and topical content as well as practical information that will benefit both the seasoned and novice rentalhousing provider. Our knowledgeable and experienced contributors cover a wide range of topics that affect rentalproperty owners, both directly and indirectly. The magazine also features a large pool of advertisers and Product & Service Council members that can help you provide the best and most professional representation for the services you provide to your residents. I’m sure you will find this issue to be filled with the same meaningful and edifying content and professional resources that you have come to find each month.

Finally, the AAOC looks forward to seeing you at the following events and educational programs in the coming months. Be sure to bring a colleague or family member!

AAOC Trade Show & Conference March 26, 2020, 8:30 a.m.–3 p.m.

OC Fair & Event Center, Costa Mesa www.aaoc.com AAOC PAC Fundraiser Stemware & Stallions: A Wine Tasting & Kentucky Derby Viewing Party May 2, 2020, 2–5 p.m.

Coto de Caza www.aaoc.com AAOC Golf Classic May 15, 2020, 9:30 a.m. Registration / 12 p.m. Shotgun Start President’s Message — continued on page 11

MAINTENANCE - May

PLUMBING - May

Hands on general maintenance repairs and demonstrations What your maintenance technicians should know Making a unit ready to rent without breaking the bank

Hands on demonstrations of routine plumbing issues Averting potential costly plumbing problems Learn the tools and tricks of the trade that can save you time and money

APARTMENT MAINTENANCE REPAIR SERIES

ELECTRICAL - May 28

DECKING - May 2

Troubleshooting to save you money Preparing electrical for Section 8 certification Installing proper lighting Grounding your apartment building and why it is important

Hands on decking demonstrations The difference between waterresistant and waterproof systems Repairing damaged decks Installing new decks

REGISTER ONLINE! www.AAOC.com (714) 245-9500

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March 2020

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Apartment News

5

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

A Time to Work and a Time to Play

R

ental property owners and operators are some of the hardest working and personally vested people whom I have met in the business world. Independent owners who self-manage their properties, feebased management companies and their staff, corporate owners and their regional and onsite leasing agents and managers, maintenance techs, porters, and others. Likewise, I have found this same level of hard work and personal vestment in so many of the small business owners and employees who provide the products and services that help rental property owners and operator keep their communities operating smoothly, safely, and responsively.

Whether they’re on the ownership/ operational side or the vendor side of the rental-housing industry, you have dedicated men and women who are committed to the work they do and keeping our industry strong. However, too much work without balancing it with some relaxation and fun is not good for anyone. AAOC has some events this spring and summer that can provide its members with some of that balance.

The AAOC Trade Show & Conference on Thursday, March 26, at the OC Fair & Event Center, presents an opportunity for rental-housing providers and industry suppliers to do business in a relaxed environment while also having a little fun with the show’s theme: “Rental Housing: Roaring into the 20s.”

Join us as AAOC travels back 100 years

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and pays homage to a decade in our nation’s history remembered for its opportunity, prosperity, high fashion, cultural and artistic awakening, and more. Trade show exhibitors are encouraged to go all out with booth décor and personal attire that embodies the Roaring 20s theme. Show attendees are encouraged to do the same. After all, I’m sure there are many members who have a vintage outfit and accessories from a costume party hanging in their closet. The trade show is just a few weeks away and AAOC looks forward to its members having fun while also doing some serious business.

Another opportunity to mix some business with pleasure is coming up on Friday, May 15, when the AAOC Golf Classic makes its return after a six-year hiatus. All rental-housing industry professionals are invited to enjoy a fun day of golf, networking, and some friendly competition at Strawberry Farms Golf Club in Irvine. Not only do deals get done on the golf course but new connections are also made that can lead to future business opportunities. So, come out and play some golf or elevate your company’s profile as an event sponsor.

Golf registration and sponsorship sales are now open at www.AAOC.com. And if you’re looking to save some money on your green fees, AAOC has an “early birdie” registration discount available until April 1. There will also be an opportunity for one lucky person to win a cash prize as part of the “Helicopter Drop to End Homelessness” fundrais-

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March 2020

ing contest, which will benefit AAOC’s charitable partner for the golf classic, Orange County United Way, and its United to End Homelessness Initiative.

For a small fee of $10 per golf ball, contest participants will be given a ball number and after all participants’ golf balls have been dropped from the helicopter, hovering above the green, the participant whose numbered ball lands in the hole or nearest to the hole, will win half of total funds raised. So, in addition to a fun day of golf and networking, you’ll also have an opportunity to win some cash and help support Orange County United Way’s efforts to end homelessness in our own backyard.

Finally, AAOC is pleased to announce that its Angels Game & Tailgate will be held on Saturday, July 11 and will feature a mid-season Freeway Series matchup between our hometown Angels and the Los Angeles Dodgers.

The catered tailgate in the stadium parking lot will begin at 1 p.m., with the game scheduled to begin at 4:15 p.m. and fireworks spectacular to immediately follow. Don’t miss out on this opportunity to enjoy a beautiful summer afternoon with your colleagues, your family, and your fellow AAOC members. Tickets go on sale Monday, April 6 at www.AAOC.com.

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Apartment News

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SACRAMENTO REPORT B y R on K ingston

What’s Next After Statewide Rent Control and Just Cause for Tenancy? each property including all limited partners, general partners, LLC members and shareholders.

AB 2406 will require you to register your units with the state in order to evict or raise rent.

N

o residential property owner that “operates fewer than five rental dwelling units” will be able to increase rent or evict a tenant unless he or she submits detailed data regarding the rental housing that he or she owns if Assemblymember Buffy Wicks is successful getting her bill, AB 2406, signed into law this year.

So, let’s look at greater detail what the bill will propose to do.

First, the state, namely the Department of Housing and Community Development, would create a statewide registry of residential properties. The registry would require every owner of five or more units on one or more properties to annually report invasive information that the state would collect.

Failure to complete the report by an owner or manager would have severe consequences as previously noted.

The rental registry form would include the following information: • The legal address of each property.

• The year the owner acquired the property (which may be very difficult should a change of ownership occur during a fiscal year).

• The occupancy status of each tenant.

• The reason for termination of tenancy for each tenant.

• The legal name of the owner(s) for

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Apartment News

• The number and size of each unit, including the number of bedrooms, bathrooms, and approximate square footage of each dwelling unit.

• The month and year that most recent occupancy began.

• The total number of days the unit was rented during the most recent 12 months.

• The amount of payments collected for rent and utilities during the most recent 30-day period for each rental units and the number of days the unit was vacant.

• The month and year of the effective date of the last rent increase for each rental units and the amount of the increase.

• The number of tenants that have been evicted from the owner’s units in the last 12 months.

• Property owners would submit the completed form for each property, under penalty of perjury, on or before April 1, 2022 and on or before March 31 of each following year.

The Department of Housing and Community Development estimates the start-up costs would be in excess of $20 million to procure an information technology system, to at a minimum provide an owner portal to submit information electronically. That same

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March 2020

department estimates the first-year costs to operate the system would be $8.7 million and ongoing costs of $7.9 million and need 53 staff to perform the required duties, management and maintenance of the program.

Are you ready to submit matters that will invade the privacy of owners and tenants by disclosing addresses, utility costs, the number and size of their bedrooms and bathrooms? Some argue that owners and managers cannot enter the rental unit while it is occupied to determine square footage, etc. So, if a tenant refuses to grant access into their home, owners will be forced to choose which law to obey.

Are you ready to make each tenant’s rent payment history public? This may include missed rent payments.

And interestingly, the bill would require owners to disclose information about evictions when that information is more likely than not currently “masked” by the courts. This eviction information is a matter that tenants successfully sought to hide from the public and now it will be opened for public review.

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For Questions regarding this article, please call the AAOC at (714) 245-9500

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Friday, May 15, 2020 Strawberry Farms Golf Club 11 Strawberry Farm Rd, Irvine

JOIN THE FIGHT TO END HOMELESSNESS A portion of the proceeds to benefit the Welcome Home OC Network and the United to End Homelessness Initiative, empowered by Orange County United Way.

www.WelcomeHomeOC.org Golfer Registration & Sponsorship Sales now open

DRINK SPONSOR - $1,000 (2 S available) OLD Includes signage and “meet & greet” at Mimosa & ‡Bloody Mary bars PHOTO BOOTH SPONSOR - $1,500 (1 available) Includes meet & greet; sponsor’s name printed on posed player photo

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www.AAOC.com For more information (714) 245-9500•golf@aaoc.com•www.AAOC.com

2/20/2020

March 2020

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Apartment News

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ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs

California’s “Single Family Sprawl”

M

y grandparents moved from New York City to Southern California in 1946. They grew up in high density New York City housing where they could hear their neighbors fighting, they couldn’t park their cars in front of their stacked buildings, and Mrs. Smith next door would hang her laundry on the fire escape ladder. They left New York after World War II because it had become the land of rent control with no decent

housing for their children and the oneparty politics had become corrupt. My grandfather always said, “when a bridge falls in New York it is because somebody did not pay off the city borough precinct chairman or the mob.

My grandparents moved to suburban Southern California because their young children could play in their grassy front yard and attend local schools that were not covered in cement. My parents grew up in safe, well-managed communities.

I was fortunate enough to grow up in the same communities with even better infrastructure, beautiful and spacious parks in which to play baseball, and even landscaped street medians. It was the American Dream realized for my parents and grandparents, who were able to make their lives better, and it is something to which millions of Californians still aspire today.

The Sacramento Bee recently reported that “California’s housing

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crisis is getting worse. The status quo is not working. But as much as we like to complain about high housing costs, traffic congestion, and dwindling open space, we remain attached to an old version of the California Dream: single-family homes with big green lawns and swimming pools out of a David Hockney painting.”

Yes, this is what most Californians work so hard to achieve for themselves and their families. This is their California Dream, but state lawmakers are creating nightmare scenarios for our communities. The Bay Area Progressives who are driving so much of today’s state housing policies are trying to tell us we need more high-density housing, even in communities where it doesn’t necessarily fit and is not necessarily wanted. Senator Scott Weiner introduced last year, SB 50, which would have overridden local zoning laws to allow the construction of high-density housing in most suburban neighborhoods in Orange County.

His goal was to bypass local city plan-

ning approval processes and allow Sacramento to decide if high-density housing complexes could be built on your street. The bill was defeated by three votes just a couple of months ago.

Scott Weiner and his fellow Bay Area politicians want to force the hands of local lawmakers in Southern California with top down policies that will result in them having to “defy” their NIMBY constituents and others who may not embrace the progressive “solutions” being proposed to solve California’s housing crisis. There are other and better ways to address the housing supply and affordability issues presently before us. Hopefully, state lawmakers will learn from the defeat of SB 50 and take a different approach that will respect local control and land-use decision making by our cities and their locally elected officials.

President’s Message — continued from 4 Strawberry Farms Golf Club, Irvine Golfer Registration and Sponsorship Sales are Open! www.aaoc.com Certified Rental Housing Provider (CRHP) Education Program Every Wednesday April 1–June 10, 2020 8:30 a.m.–12:30 p.m.

AAOC Office, Santa Ana www.aaoc.com My friends, the year will be over before we know it and it is never too early to plan or contribute.

Please contact the AAOC for help with choosing the events you wish to attend or our Legislative and Government Affairs department to contribute to our fight in preserving our private property rights!

See you soon.

Frank Alvarez

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11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I understand that when I serve my notices to pay or quit, I can post it on the door if the tenant isn’t home or doesn’t answer the door. I then have to mail it by regular mail.

Is that correct? Am I missing something?

Yes that is correct, however there is a statutory requirement that you attempt to serve the notice at your resident’s place of employment, if known, before you post and mail the notice. Most folks don’t know that requirement and simply post the notice. A good tenant attorney or a seasoned judge will know the requirement and may ask the witness in court if they tried to serve the notice at the resident’s workplace prior to posting it. If the answer is no, then the court might rule in the tenant’s favor due to the failure to comply with the statutory requirement. If the truthful answer is that you are unaware of the current place of employment, then service by posting and mailing would be fine.

I received a letter from my local city code enforcement officer. It was a bit testy. In short, the code enforcement officer demanded that I allow him entry to one of my rental units in order to perform an annual city inspection. He even threatened me if I don’t comply. I’m not sure what to do, I am not aware of any issues and I have not been cited for anything. Do I have to allow him in?

As a general rule, we as housing providers want to cooperate with our city officials, and generally should assist in their good faith efforts to ensure that the housing stock is in good repair. The vast majority of city code enforcement officers respect housing providers and residents’ rights and enforce a ‘broken window’ approach to inspections. That is, if there is visible problem with housing, i.e. a broken window, then the inspector will concentrate on that particular building rather than engage in a blanket inspection of every unit in the

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city, with or without any visible sign of dilapidation. You as the housing provider do not have a right of possession to the rental unit after you have entered into a lease agreement and provided the keys to your resident, and therefore you do not have the power to enter the premises except as narrowly provided for in CC §1954. That code section does not contain a provision allowing access to simply inspect. That right of possession belongs to the resident in possession. If you as the housing provider are notified of a ‘broken window’ or some other dilapidation, then as a responsible property owner, you would resolve the issue, repair as needed, and if the damage is caused by the resident, pass the cost on to the tenant as appropriate. If however, the inspector is simply demanding that you provide access for no other reason that his desire to inspect, then you can remind that inspector that state law does not provide you that ability, that absent a court order, the resident is in possession, not you, and that the resident is the person that the inspector should be communicating with and requesting access, not you.

My apartment building has always been a nice and quiet community, no bother, no worries. Everyone keeps to themselves; never have complaints about behavior.

Well, that all changed when my manager let down her guard and didn’t fully screen my newest residents! Ever since these two Legal Q&A — continued on page 14

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13

Legal Q&A — continued from 12 characters moved in, flashing me their ‘doctor’s note’ saying they could smoke pot, they’ve been puffing away ever since.

Apparently they claim to be ‘disabled’ and that because they are ‘disabled’ they get to do whatever they want. Huge clouds of smoke literally billow out of their apartment! I’m concerned about lots of things, but mostly, the little girl who lives next door, I believe that she’s asthmatic. How much more of this must I, and the neighbors take?

The audacity of some medical ‘professionals’ to abuse and game the system by willfully proscribing the use of ‘medical marijuana’ to non-disabled fraudsters is an affront to all truly disabled persons. As of this writing, the use of marijuana, medical or otherwise, is still illegal under federal law however the authorities have elected to stay any enforcement and prosecution for the use and or possession of ‘medical marijuana.’ California enacted the Compassionate Use Act which allows

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for the possession of a limited amount of marijuana, for personal use, provided certain requirements are met. The right to ‘smoke’ marijuana in your apartment community is not automatic and will depend upon the individual facts of each case. The use of medical and nonmedical marijuana is illegal under federal law, and cannot be used or smoked anywhere, including your community, and can be grounds for termination of their tenancy. The use of medical marijuana requires that the user be disabled, and the disability must be ‘verifiable.’

Additionally, the disabled individual must request a “reasonable accommodation” from you the housing provider prior to just lighting up. Once the disabled person makes the request for a reasonable accommodation, you are obligated to consider the request, and attempt in good faith to accommodate the request in a reasonable manner.

The accommodation does not necessarily require you to ‘grant’ the request outright, but you must make a good faith effort to provide an accommodation that addresses the disability, but does so in such a manner that it does not unreasonably ‘burden’ you the housing provider. The courts will apply a “benefit to the requestor” versus a “burden to the housing provider” standard in determining whether or not you met your obligation to reasonably accommodate the disability. In your specific situation, the initial hurdle for your new residents to surpass is to establish that one or both truly has a “verifiable” disability. A ‘doctors’ note provided it has not been forged, although highly suspect will generally satisfy the extremely low threshold here in California. The reasonable accommodation, their request to smoke willy nilly within the apartment, must be balanced with the ‘burden’ to you the housing provider, and those other residents that might be affected, i.e. the asthmatic child living next door. It is conceivable, and probably likely, that an asthmatic child when exposed to the smoke billowing from next door might

have a devastating and fatal reaction.

Certainly, the neighbor child, with a truly verifiable disability, asthma, is entitled to be free of the exhaled smoke as a “reasonable accommodation” for her verifiable disability. When balancing the benefit to Cheech and Chong of being able to light up in their apartment, with the burden to you as well as the extreme life threatening burden to the asthmatic child, courts would most likely find that a reasonable accommodation would be to prohibit the smoking of the marijuana within the apartment unit, or in any place that might affect the asthmatic child, or others with such a sensitivity to smoke, but provide an area within the community, possibly a portion of the outdoor common area that may be used for the smoking of their medical marijuana.

Alternatively, there are other methods of delivering the active ingredient in marijuana, i.e. ingestion, pills or tablets, food based, etc. Remember, reasonable accommodation issues are extremely fact sensitive and the analysis is dependent on a proper review of the relevant facts. Always contact an experienced attorney when faced with a request for a reasonable accommodation, as the issues are typically complex and a reasoned response must be made in a timely manner.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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15

8:37 AM

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I have a hard-of-hearing resident. She uses a Ring Doorbell with camera but it doesn’t always alert her when someone is at the door. I thought of a doorbell with a flashing light. I know these types of doorbells exist but I can’t find one that directly replaces my doorbell with a bell and flashing light.

There are several available that run on a battery and require another doorbell button to be added. With these, I worry the battery will die and I will be constantly changing it. Do you know of a flashing light/doorbell which would directly replace my existing doorbell? Thanks for your help. John

Dear John:

There are several different options on the market for you to choose from — both hardwired and battery operated.

Quality battery operated devices use a 10-year, sealed lithium battery which helps to avoid constant change-outs.

The installation of an audio/visual door alert for the hearing impaired comes in handy for knowing when to answer the door. Just as important, the installation of audio/visual CO and smoke alarms are critical for knowing when a hearing-impaired person should exit the door in an emergency.

For hardwired devices, EdwardsSignaling Corp. makes a Hotel Room Annunciator Kit that easily replaces your existing doorbell and chime system for single button function and operates using your existing 24v transformer.

16

Apartment News

However, we recommend using the transformer included in the kit. The chime is replaced with the combination signaling horn and strobe light. Harris Communications also manufactures a very inexpensive Doorbell Strobe Signaler that readily connects to any 24v transformer and you simply replace it for your chime.

For battery-operated or wireless doorbells and audio/visual “chimes,” Nutone and scores of other companies manufacture battery-operated doorbell buttons to replace your existing one and come with one or multiple audio/visuals alarms that plug into any 120v outlet.

They are sold in kits and can be purchased for one room or the entire dwelling. When dealing with a batteryoperated system, chose quality over price.

For fire, life and safety devices, Kidde, First-Alert and Gentex manufacture great combination CO and smoke alarms. They are ADA compliant devices for the hearing impaired and can be purchased as either battery operated or hardwired. The best part is they are available at any big box hardware store.

Note: The big take away from this particular question is, anytime you are presented with maintenance issues that may lead to ADA requirements or “reasonable accommodations,” consider your approach and performance very carefully. This includes consulting with professionals. ADA requirements are very specific in regard to the installation and locations of devices and equipment.

www.aaoc.com

March 2020

Dear Maintenance Men:

Now that winter is coming to an end, do you have a spring-time list of maintenance tips? Bill

Dear Bill:

What a great question! Yes, we do have a few tips.

1. We like to start at the top and check the roof for any winter-time damage. Check the flashing, roof transitions and fascia boards. Don’t forget to check any downspouts and drain covers.

2. Check all the windows and make sure they well sealed. Clean out the weep holes in any aluminum window frames and caulking on wooden windows. This is a good time to put a drop of grease on the moving parts of the crank out windows. Check screens for holes and replace any missing screens 3. Check the proper operation of all smoke and carbon monoxide alarms.

Keep note of the original install date and the date each alarm was checked thereafter for your records.

4. Check the building’s siding, brick and stucco walls for cracks, peeling paint and rot.

5. Clean out air conditioning filters and vents. Remove any lint, dust and dirt from around A/C coils.

6. Check sidewalks, stairs, decks, Maintenance Men — continued on page 18

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17

Maintenance Men — continued from 16 balconies and ramps for cracks, lifting and possible water intrusion.

7. Turn on and check all lawn sprinkler valves and look for broken heads, pipes and errant concrete watering.

8. Inspect water heaters and boilers for proper operation.

9. Check and adjust any exterior lights and timers.

10. Check on your residents and ask for any feedback on anything that might need repair. They live at the building, day in and day out. Their input can be quite valuable in terms of preventive maintenance and resident relations.

Dear Maintenance Men:

We have wood floors in our units and want to know how best to refinish them. We have several vacancies com-

ing up and the floors look well lived in. Mark

Dear Mark:

Wood floors take the most abuse of any wood product. The floors need to be protected from scratches, spills, foot traffic and any grit and dirt on the surface. Polyurethane finishes provide a hard, durable finish that wood floors require. Polyurethane is easy to apply, however it is best to use a natural bristle brush rather than a foam pad. The foam pad will leave air bubbles in the finish. Sand properly to remove any loose finish; this will allow the new finish to adhere properly. When applying the polyurethane finish, allow the first coat to dry overnight, and then sand it lightly with a 220-grit sandpaper. Always apply a second coat, but we recommend a third coat to ensure the best protection and look for your wood floors.

We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please email it to: DearMaintenanceMen@gmail.com If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment.

We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and co-chair of the AAOC Education Committee.

Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board members of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

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March 2020

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Apartment News

19

Does Your Apartment Complex Pass This Earthquake Safety Test?

Check out these basic risk factors and get a more comprehensive assessment, if needed, for your property

H

ow vulnerable is your apartment to earthquake damage?

Is it located near a fault, landslide or liquefaction zone?

The United States Geological Survey has published an interactive map online, (https://maps.conservation.ca.gov/cgs/ EQZApp/app/) enabling the public to search by property address to determine the earthquake risks associated with specific land parcels.

Much of Central Orange County lies

within liquefaction zones, where the ground reacts like Jell-O to seismic waves — jiggling, undulating and putting the structures built upon it in jeopardy.

Active earthquake faults run along the coast and mountain ranges, hitting places such as Huntington Beach and Yorba Linda.

And the hillside communities of Laguna Beach, San Clemente and Santiago Canyon are prone to landslides that can be triggered in a major

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March 2020

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I have been working for many years with professional organizations and communities throughout California to help educate people about the risks they face from earthquakes.

Earthquake Test — continued on page 22

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21

Earthquake Test — continued from 20

when the “Big One” strikes.

It’s important to arm yourself with the facts when assessing your options about earthquake safety.

This makes sense, not only from a business perspective, but it also helps to build resiliency within our communities — and that benefits everyone.

According to the Federal Emergency Management Agency, there are three factors to consider when determining your property’s seismic risk. They include: the level of the seismic hazard, the number of people affected by the hazard, and the vulnerability of these people and potential loss of property value to the hazards.

This article is the first of many I will be writing to help inform Apartment Association of Orange County members about earthquake resilience, financial risks and benefits of protecting one’s self from liability and damage, and importance of avoiding the type of social and economic ruin anticipated

Vulnerable buildings

The United States Geological Survey determined that 300,000 structures would be damaged in a 7.8 San Andreas earthquake.

That’s one in every 16 buildings in our region.

The composition of your apartment is therefore another important factor to consider.

Building safety experts have determined the following building types to be most at risk of damage from an earthquake: Soft-story structures built before 1978: This style is common among apartment buildings, characterized by open parking on the ground floor and dwelling units built above. In some instances, the ground floor may be used as retail space and enclosed by windows that do not provide any structural support. These wood-framed structures are considered extremely vulnerable to

collapse in a major earthquake.

Non-ductile concrete buildings built before 1977: These structures have concrete floors and/or roofs supported by concrete walls, columns and/or frames.

Due to their rigid construction and limited capacity to absorb the energy of strong ground-shaking, these structures are at risk of collapse in an earthquake.

In fact, non-ductile concrete buildings make up the majority of earthquake losses around the world. Because they are frequently used for office and retail uses that draw large numbers of people, the potential for death and injury with these structures is of particular concern.

Tilt-up construction built before the 1994s: This type of building began in the early 1900s, but didn’t really catch on until the post-World War II construction boom. This cost-effective technique of pouring a building’s walls directly at the jobsite and then raising or “tilting” the panels into position was Earthquake Test — continued on page 24

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23

Earthquake Test — continued from 22 and continues to be a popular way to meet California’s demand for new commercial buildings.

The walls of a concrete tilt-up building can weigh between 100,000 and 300,000 pounds. Steel plates with headed studs are positioned into the forms prior to pouring the concrete to establish viable connection points that secure the walls to the foundation and the roof trusses to hold them in place.

Many tilt-up structures built prior to 1994 were constructed with limited or weak connections that have been proven to fail in an earthquake, causing severe damage and/or collapse. These building defects can be easily corrected with seismic retrofitting.

Steel moment frame construction dates back to the 1880s with the very first skyscraper, the Home Insurance Building in Chicago, but this building technique was most commonly used in the 1960s to 1990s.

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Steel moment frame construction is characterized by the use of a rigid steel frame of beams connected to columns to support the many floors of the structure.

These structures, when built before 1996 following The Northridge earthquake, can sustain brittle fracturing of the steel frames at the welded joints between the beams and the columns. In fact, many moment frame buildings in Southern California reveal cracks and fissures in these frames and may be susceptible to collapse in a major earthquake.

Unreinforced masonry buildings make up many of the older structures typical in downtown communities.

They are characterized by walls (both load-bearing and not) and other structures such as chimneys that are made of brick, cinderblock, or other masonry materials not braced with rebar or another reinforcing material.

URM structures are vulnerable to collapse in an earthquake, due to a general failure of the mortar or when portions of the masonry such as parapets peel from the building façade and fall onto the sidewalk below.

If you own one of these types of buildings, or if your apartment is located near a fault or liquefaction or landslide zone, it is important to gather the facts you need to make an informed decision about your property.

Stop by our booth at the 2020 Trade & Conference Expo March 26 to learn more. I hope to see you there.

About the Author: Ali Sahabi has been a licensed General Engineering Contractor (GEC) since 1993, and is a principal at Optimum Seismic, Inc. He has completed hundreds of seismic retrofitting and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California.

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March 2020

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25

Nobody Gave Me a Copy of…

“The lease during escrow!”

“The lease you had was with the previous owner.”

“I didn’t sign any lease!”

“All contracts were canceled when I purchased the property.”

T

hese are some of the statements heard by laundry service companies from new owners of apartment buildings.

26

Apartment News

Purchasing a multi-family property can be an exciting, yet challenging endeavor. There is the loan process, the seller, the residents, due diligence, escrow, title companies, and mountains of paperwork. Keeping informed about everything involved in the process is a daunting task, at best, for a prospective buyer.

It can also create difficult times for a laundry service company that has to explain to a new owner that they have

www.aaoc.com

March 2020

BY JOHN COTTRELL, GENERAL MANAGER, ALL VALLEY WASHER SERVICE

the legal right to continue providing their equipment and services at the property for several years.

There appears to be a myth about the following two transactions “automatically” canceling laundry contracts: 1) When a property is sold; and 2) When a property is purchased through a foreclosure. Neither of those offers such assurance. I am hopeful that this Nobody Gave Me — continued on page 28

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27

Nobody Gave Me — continued from 26 article will assist prospective owners in finding out about the possibility and validity of an existing lease before escrow closes.

There are three basic types of notices indicating that there may be an existing lease for the laundry space: Actual notice — The prospective buyer knows of the existence of the lease. This is the case in most purchases. The buyer may receive information about, or a copy of, the lease from the seller, their agent, the escrow or title company, etc.

Constructive notice — The lease may have been recorded in a County Recorder’s Office. The recorded information should come up in a title search.

Note: Although the title search should show the existence of a recorded lease, it may not give the entire terms of that lease. The laundry company should be contacted to have a copy of the entire lease put in the escrow.

Inquiry notice — Most laundry companies have signs in the laundry rooms and/or on the machines with their company name, phone numbers, etc. California law is straightforward in saying that this clear and apparent possession gives the prospective buyer an affirmative duty to inquire as to the basis under which the vendor is in possession of the laundry space. When doing due diligence and walking the property, the laundry facilities should not be ignored.

Let’s briefly discuss foreclosures.

Not all leases are extinguished by a foreclosure process! Generally speaking, a lease is extinguished if that lease is subordinate to the foreclosed deed of trust. In a case where the lease is dated prior to the note that was foreclosed upon, the lease is generally considered senior, not subordinate to the foreclosed deed of trust. The lease would still be valid and in full force and effect.

Again, not every case is clear cut, and there may be other circumstances to be

considered, but this a dependable “ruleof-thumb” tool.

Generally speaking, Leases of Laundry Space “carry with the land.” If a new owner comes in, they are bound by the terms of the laundry lease currently in place, similarly to the rental leases with the residents. A purchaser cannot arbitrarily go in and cancel all the leases in place with the previous owner.

There are cases where a purchaser of a property thinks the lease is not binding, and the laundry company contends that it is. In this case, the property owner should not remove the laundry provider’s equipment, just as the owner cannot go into an apartment unit and simply dispose of the resident’s belongings. The law mandates proper legal process be followed (i.e.

An unlawful detainer action).

“Self-help” remedies, such as denying residents and the laundry company access to the facilities or removing the Nobody Gave Me — continued on page 30

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March 2020

March 2020

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Nobody Gave Me — continued from 28 equipment, are neither recommended, nor legal. These actions could force the vendor to file a Forcible Detainer action, which could include recovering possession of the premises, actual damages, additional damages allowed by statute, attorney’s fees under the lease, and other relief allowed by law. Most laundry companies are more interested in discussing an amicable solution than proceed with litigation; however, they have the lawful right to enforce the terms of their lease.

Bottom Line — If you cannot work something out with the current laundry company, get dependable legal advice to help you proceed accordingly.

Contacting an attorney with experience in “contract law” is recommended and may save you time, energy and money in the long run.

The information in this article is intended to help prospective buyers

Thursday, April 16, 2020 5:30 - 8p.m.

Location: To Be Announced All multifamily pros invited at no cost.

Must RSVP!

www.AAOC.com (714) 245-9500

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March 2020

with one phase of the sale that does not always get attention when “looking at the big picture.” It can also help provide a smooth transition between the laundry service provider and new owner.

Should you have any questions about your current lease, please feel free to contact me for general assistance.

About the Author: John Cottrell is the General Manager for All Valley Washer Service, a leading coin and card-op and phone-app laundry service company servicing multifamily properties throughout California for over 61 years. Mr. Cottrell has been with the company for over 30 years. If you have any questions/comments regarding this article, please contact him at John@allvalleywasher.com.

January General Membership Meeting Recap

I

t was standing room only in the banquet room of the Courtyard by Marriott, in Santa Ana, as nearly 370 AAOC members came together for the first General Membership Meeting

of 2020 and an information-packed legal update from Stephen Duringer, Esq. (The Duringer Law Group, PLC).

The evening was also highlighted by the formal installation of the 2020

AAOC Board of Directors and President Frank Alvarez, with the oath of office being administered by Orange Meeting Recap — continued on page 34

AAOC President Frank Alvarez (Buffalo Maintenance) is administered the oath AAOC can always count on Theresa Simes (Farmers Insurance) to brighten up of office by Orange County Supervisor Don Wagner. the room with her smile.

From left to right: Stefanie Koslosky (The Liberty Group) and AAOC board member Vicki Binford (Advancement Management Company) were in good spirits and ready for an informative membership meeting program.

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March 2020

(From left to right) AAOC Director Emeritus Nicholas Dunlap (Avanath Capital Management LLC) and Dan Firestone (Contemporary Information Corporation) take a break from their discussion for a photo.

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33

The team from Zumper is prepped and ready to meet with AAOC members.

Meeting Recap — continued from 32 County Supervisor Don Wagner, and a recognition of the graduates of AAOC’s Fall 2019 Certified Rental Housing Provider education program.

Duringer’s remarks focused heavily on the implementation of AB 1482, the statewide rent control law that took effect on January 1, 2020. The new law caps annual rent increases at 5 percent,

AAOC Executive Director David Cordero and Irina Cioban (Strattford Capital LLC) enjoy a moment of levity before the start of the meeting.

plus the change in cost of living, as measured by the Consumer Price Index (CPI), for all rent increases occurring on or after March 15, 2019. He also explained how the law also now requires landlords to have just cause in order to evict tenants who have occupied a unit for at least 12 months, or up to 24 months, when an adult tenant adds onto a lease (i.e. when there is a change in roommates). Exempt from the law

— at least for now — are single family homes, condos and townhomes that are operated as rentals.

Duringer noted that if you issued a notice of change of terms, increasing the rent that resulted or will result in a new rental rate as of January 1, 2020, which exceeds the allowable percentage increase, then you should provide

AAOC proudly recognized the graduates of the Fall 2019 Certified Rental Housing Provider education program.

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www.aaoc.com

March 2020

Meeting Recap — continued on page 36

With Livable’s bill-back program, excessive tenant water usage is no longer your problem. Plus, the smart billing system can be applied to HOA’s, single-family homes, multifamily properties and commercial buildings.

There are no unit minimums to enroll and no expensive submeters to install.

“Personally, I have used RUBS at my building since last year and am happy with the results. Not only does collecting for utilities boost my bottom line, but it makes the residents more accountable and more likely to conserve their consumption.”

- Craig Kirkpatrick, Association Member Apartment Association of Orange County

March 2020

www.aaoc.com

Apartment News

35

Meeting Recap — continued from 34 notice to your residents as effective January 1, 2020. The new rental rate will also need to be reduced to the maximum allowable rental rate.

For example, if your rent on March 15, 2019 was $1,000.00 and you subsequently increased it to $1,250.00, your maximum allowable rate on January 1, 2020 would be $1,083.38, if your property is located in the Los Angeles, Long Beach, or the Anaheim region, and you should notify your resident of this fact.

Duringer indicated that the vacancy decontrol provisions established in the Costa Hawkins Rental-Housing Act is unaffected by AB 1482. When the unit becomes vacant, either after eviction or voluntary move-out, the rent can be adjusted to market rate, without restriction. However, the rent control initiative that has qualified for the November 2020 ballot seeks to eliminate these provisions.

Overall, Duringer expressed the belief that AB 1482 was poorly drafted and is confusing and vague. He believes it will be applied inconsistently by the courts and that we will see further changes in state law, that will affect rental rates, other property rights for owners and operators of rental property, and even a significant increase in taxes.

In conclusion, Duringer strongly recommended that members obtain and use the updated 2020 legal and operational forms available from AAOC for their rental businesses and to contact the association if they have questions.

AAOC would like to thank CBRE Multifamily SoCal — Dan Blackwell & Team, Chase Multifamily Lending — Team Schweer, Farmers Insurance, FPK Security, and WIRE Associates for sponsoring the January General Membership Meeting. Their support of

AAOC board member Stephen C. Duringer, Esq. (The Duringer Law Group, PLC) provides the audience with a visual representation of either how the state government treats rental-property owners or how serious he is about the current threats to the industry.

the association and its members is greatly appreciated.

Wine Tasting & Kentucky Derby Viewing Party Raising Funds in Support of the AAOC Multi-County Property Rights PAC Saturday, May 2, 2020 • 2:00 – 5:00 p.m. • Coto de Caza

Event details Featuring the wines of Mt. Eden Vineyards Kentucky Derby Chic attire encouraged Online Registration & PAC Contributions: www.AAOC.com Event Information: Bill Christiansen at 714.245.9500 or BillC@aaoc.com Sponsorship Opportunities: Debbie DiBernardo at 714.245.9500 or DebbieD@aaoc.com

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March 2020

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37

Vulnerability & Retrofitting 101 How to Know if Your Rental Property is at Risk… and What You Can and Should Do About It.

The Apartment Association of Orange County and Optimum Seismic invite you to a free informational workshop on seismic retrofitting and the steps you can take to protect your rental property investment.

In addition to more cities starting to consider local retrofitting ordinances, state law will soon require all multifamily properties to undergo inspections of their decks, balconies, stairways, and more.

Get the facts about seismic retrofitting and decide the best course of action for your rental property: • Soft-story buildings and the importance of seismic retrofitting • Are seismic retrofitting ordinances coming to Orange County?

• Identifying areas of structural vulnerability on your rental property • The different types of buildings that can be retrofitted and what is involved • Reasons to Retrofit — Protecting your residents, your staff, and your investment • The cost of seismic retrofitting and financing alternatives • Deck, balcony and stairway inspections — Getting ready for the SB 721 compliance deadline Date:

April 16, 2020

Time:

11:30 a.m. to 1:30 p.m. (includes complimentary lunch)

Location: Apartment Association of Orange County 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 Cost: Free

Register Online: www.AAOC.com 38

Apartment News

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March 2020

The following locations in Garden Grove got their flood designation reclassified to “low to moderate” risk, dramatically lowering their premiums in many cases.

Would you like your flood premium to be reduced as well?

These addresses represent structures that have been successfully reclassified by FEMA (Federal Emergency Management Agency) and the requirement to carry Mandatory Flood Insurance has been lifted, with the assistance of FRS (Flood Relief Specialists). The structures are now officially at a “Low to Moderate” risk of flooding and are eligible for an optional PRP (Preferred Risk Policy) flood insurance policy, through the NFIP (National Flood Insurance Program):

Flood Relief Specialists www.FRSpecialists.com

Call Today! 877-311-6622

March 2020

www.aaoc.com

Apartment News

39

You’re invited to attend an informational workshop to learn more about WelcomeHomeOC. This program provides sound business benefits to rental property owners and operators who want to help better their community and is a key component to ending homelessness in Orange County.

At this workshop, you will have the opportunity to hear from AAOC members and other rental property owners and operators who have already signed up as WelcomeHomeOC partners, as well as from housing experts from the Orange County Housing Authority and nonprofit supportive services providers.

You will learn the specifics involved in becoming a part of the program, and have the opportunity to ask questions of our team.

United to End Homelessness is a community-wide collaboration bringing together the county’s top business, philanthropic, governmental, faith-based, and nonprofit leaders committed to ending homelessness in Orange County.

To learn more about the program, visit WelcomeHomeOC.org.

AAOC Offices

Thursday, April 2

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

10 am to 11:30 am

RSVP by March 30 to Sandy Gimpelson at SandyG@aaoc.com or 714.245.9500.

EMPOWERED BY

UnitedtoEndHomelessness.org

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#EndHomelessnessOC March 2020

Certified Rental Housing Provider E D U C AT I O N P R O G R A M

Take Your Career to the Next Level!

— Spring 2020 Program — Every Wednesday April 1 – June 10, 2020 8:30 a.m – 12:30 p.m.

REGISTER TODAY!!

All Classes held at the AAOC Office 525 Cabrillo Park Dr., Ste. 125 Santa Ana, 92701

Members: $595 Non-Members: $695 Payment must be paid in full by event date. Cancellations require 72-hour notice.

This 11-week comprehensive training course is beneficial to anyone in the rental-housing industry! Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Schedule of Classes • Residential Property Management • Property Marketing Analysis & Strategies • Property Maintenance • Leasing Techniques & Renting to Qualified Residents • Legal Issues Affecting Landlords & Tenants • Human Resources • Fair Housing & Government Standards • Employee Development • Financial Management & Budgeting • Liability, Emergency & Crime Management • Insuring & Protecting Your Community

REGISTER online: www.AAOC.com or Call: (714) 245-9500

March 2020

www.aaoc.com

Apartment News

41

The 49th Annual Trade Show & Conference Thursday, March 26, 2020 8:30 a.m. - 3 p.m.

OC Fair & Event Center 88 Fair Drive, Costa Mesa, CA 92626

Online Registration at www.AAOC.com

All the finest industry resources gathered in one location: • Appliance Sales & Leasing

• Evictions & Collections

• Plumbing

• Asphalt & Concrete

• Financial & Tax Planning

• Property Management

• Banking & Lending

• Fire & Flood Restoration

• Resident Screening

• Carpet & Window Covering

• Heating & Air

• Roofing & Gutters

• Coin Operated Laundry

• Insurance

• RUBS Programs

• Construction

• Landscape

• Security

• Doors & Windows

• Maintenance

• Towing

• Environmental Services

• Pest Control

• And Much More!

This is a MUST attend event!

• Attend seminars that can help you better your business (see opposite side) • Network with fellow property owners, managers and rental housing professionals • Door prizes, raffles, cash prizes, and more!

• Admission is FREE — Note: The OC Fair & Event Center charges a parking fee of $10.00 (CASH ONLY)

Platinum Sponsors:

Gold Sponsors:

For information on booth sales, contact Debbie DiBernardo at DebbieD@AAOC.com

714.245.9500 www.AAOC.com Online registration closes 3/12/20 Onsite registration will be available!

The 49th Annual Trade Show & Conference Thursday, March 26, 2020 • 8:30 a.m. - 3 p.m.

OC Fair & Event Center, 88 Fair Drive, Costa Mesa, CA 92626

2020 Trade Show Seminars 9:00 - 9:45 a.m.

Keynote Session: Wrestling Resident Issues Complaints, Roommates, Neighbors, Day Cares, Transfers, Parking, Special Requests… All in a day’s work, isn’t it? Angel Rogers will address these issues head-on and get some great dialog going about how to handle the craziest of all situations! You will go back to your property armed with all the right solutions to your everyday challenges!

Angel Rogers has held numerous property management and corporate education and training positions over the years, and for the past decade has been the owner of her own training and consulting business for the multifamily industry.

Sponsored by:

2020 Legal Update

10:30 - 11:15 a.m.

• Issues and Trends • Fair Housing Compliance • Best Management Practices • Best Strategies to Survive These Challenging Times

Sponsored by:

Stephen C. Duringer, Esq. The Duringer Law Group, PLC & AAOC Board Member

12:00 - 12:45 p.m.

Rental Housing Economic Forum

Moderator:

Panelists: Sponsored by:

Nick Lieberman Bona Fide Mortgage & AAOC Board Member

1:30 - 2:15 p.m.

Ed Coulson Professor of Economics and Public Policy, UCI

Michele Kauffman Executive Managing Director, Cushman & Wakefield

Mark Thoeny Credit Manager/ Underwriter for Multifamily Lending, Fannie Mae

Fair Housing in Your Rental Community • Update on Fair Housing laws • The Fair Housing Council of Orange County as a resource for rental property owners and managers • Making your management policies and property rules Fair Housing compliant

Sponsored by:

Denise Cato President/CEO, Fair Housing Council of Orange County

Maintenance Demos on Trade Show Floor 10:00 a.m., 11:30 a.m., 1:00 p.m. & 2:30 p.m.

For more information, please call 714.245.9500 or visit www.AAOC.com

Seattle Eviction Ban: No Facts, No Data, Higher Rents, More Evictions

I

n late January, a committee of the Seattle City Council edged closer to passing a ban on evictions from November to April because it is cold outside during those months. At best, the effort is misdirected compassion and at worst it is an effort to sow chaos in the rental housing market in order to gain power for a narrow band of tenant activists and Seattle’s socialist City Councilmember Kshama Sawant. More broadly and regardless of the motiva-

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tion, the imposition of such a ban will fuel inflation in a housing market already struggling to produce housing because of excessive regulation.

New Seattle Councilmember Tammy Morales summed up the heedlessness of the Seattle City Council best. “I appreciate that there is more data that we need perhaps to understand the scope of what we’re talking about better to understand the cost of what other programming what other funding we might

www.aaoc.com

March 2020

BY ROGER VALDEZ

need to be thinking about,” she said.

But, she said, “In my mind it really doesn’t matter if we’re talking about eviction by private corporations or if we’re talking about evictions of people from public housing or public entity or some private building.” Morales said the only concern was to keep people safe from the trauma of eviction. Data and facts are less important than stopping Eviction Ban — continued on page 46

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Eviction Ban — continued from 44 something that, evidently, in mind of Seattle City Councilmembers is a force of nature, or a crime against a tenant.

Forget about the fact that people who rent private property for thousands of years have generally been obligated to pay for the use of that private property.

Eviction is not a crime. Far from it.

Eviction is the culmination of a costly effort undertaken through the court system by a property owner to remove a person holding private property for cause. The Seattle City Council’s behavior is fueled by politicians like Morales pandering to the left, free of the constraints of the facts or reality. If we don’t like something because it traumatizes someone, just ban it.

I heard from a tax credit attorney and insurance broker who explained the impact of these “compassionate” moves by the Council. I asked what would happen with housing subsidized with tax credits and private housing. The

lawyer said, “The tax credit investors will not like it because it increases operating risk. But, remember, they will simply make developers escrow more money to cover the potential loss of revenue and protect their own yield. So it’s the developers who will need more financing sources to fund a larger operating deficit escrow, which means that private developers will have to come out of pocket or raise rents and that nonprofit developers (who don’t have anything at risk in these projects) will just ask the city and state to provide more subsidy.” (emphasis mine).

And the insurance broker said, “We will likely propose to our carriers that they increase rates in Seattle, at least for these months” (emphasis mine). Who pays for those increases? Renters, of course.

Keep in mind what I’ve pointed out many times, there are only 1,218 eviction filings recorded in 2017 out of 168,000 (or more) rental-housing units in Seattle. That’s a rate of 0.7 percent.

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And actual removals? About half that number, 558. But this is data, something that Morales says doesn’t matter. It also doesn’t matter that there are millions of dollars in a fund supported by the Seattle Mariners and managed by the local United Way, that could easily help the probably dozens of people who might be facing homelessness in December, for example.

Instead of addressing the underlying issues, poverty and inflation — when housing prices go up, people with less money suffer — the Council will try to protect the “victims” of eviction by causing rents to go up, then increase public spending when housing problems get worse. Rents will go up to support the measure that will help only a tiny fraction of people already dealing with rising rents. And when people paying rent see rents rise because of this ban, and wind up in eviction court because they can’t pay, the Council will suggest that with rising eviction numbers the solution is to, well, ban eviction altogether.

This is why we’re heading toward an eventual collapse of the business of rental housing. Socialists would cheer that on. But what the destruction of the rental housing market will do is accelerate scarcity, boost prices, and thus, cause even more trauma and suffering among the people that these Councilmember claim to care about.

And when that suffering happens, it Eviction Ban — continued on page 48

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Apartment News

www.aaoc.com

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(949) 552-7831

Introducing AAOC’s Multifamily Career Center A New Online Service for Multifamily Industry Employers and Job Seekers AAOC is your new online source for connecting multifamily industry employers and job seekers in Orange County. Our Multifamily Career Center is designed to exclusively promote industryspecific job openings to current and prospective industry talent.

Employers can post job openings, view resumes, and pre-screen candidates.

Job seekers can search job openings, create alerts, post resumes, and apply online.

The AAOC Multifamily Career Center features: Relevant, industry-specific job postings that will reach desired audiences Email notifications directly to employers’ and candidates’ inboxes Easy to use, web-based interface Competitive job posting rates for AAOC members and non-members

www.AAOC.com/CareerCenter

March 2020

www.aaoc.com

Apartment News

47

Eviction Ban — continued from 46 won’t be their own misguided and reckless policy they will blame, but greedy landlords and capitalism. Then they’ll ban those too.

About the Author: For the past twenty-five years, Roger Valdez has been involved in public policy in the areas of education, health, and housing. Most recently, he was housing director at a large regional non-profit, managing housing operations and development. At the same time, he has been an advocate for progressive, supplyside solutions to housing scarcity, as lack of housing is what usually keeps cities expensive for poorer people and families. His background as a staff person for state and local elected officials, work in the non-profit sector, at a sustainability think tank, in political campaigns, and in the public health field have culminated in his work for Seattle For Growth, a housing and growth advocacy organization pushing for more housing supply for all levels of income in Seattle.

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

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March 2020

It’s coming to a unit near you… ARE YOU PREPARED? With the passage of Senate Bill 655, Mold may be a substandard housing condition. Under the new law, the presence of visible mold in a dwelling may be considered a substandard housing condition. City and county building inspectors may issue a citation against a property owner for not addressing a Mold problem under the circumstances specified in the new law.

PROTECT YOURSELF AND YOUR INVESTMENT! The Apartment Association of Orange County Mold Operations and Maintenance Plan has been updated to comply with SB 655 Become educated on the following: n

Mold Prevention and Management

n

Mold Investigation and Evaluation

n

Categories of Risk and Recommended Actions

n

Remediation Procedures

n

Mold Prevention and Control Agreement for Rental Lease

Only $45

ORDER YOUR COPY TODAY! Each copy is individually licensed and available to MEMBERS ONLY.

CALL (714) 245‐9500 to order

March 2020

www.aaoc.com

Apartment News

49

WORKPLACE HARASSMENT Are Your Employees Up to Date on Training?

Senate Bill 1343 requires that all CA employers with 5 or more employees to provide sexual harassment prevention training to both supervisory and non-supervisory employees every two years.

Join us for our Workplace Harassment Training to learn about: n

Sexual Harassment

n

Investigating Complaints

n

Title VII Civil Rights Act

n

Prevention of Claims

n

Sex Discrimination

Each attendee will receive a Certificate of Completion after completing the training.

Presented By: Date:

Wednesday, April 9, 2020

Time:

Registration — 8:30am Program — 9:00–11:00am

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701 Cost:

Lauren Stockunas Fisher & Phillips, LLP

Members — $50 Non-Members — $70

2 CEC Points

Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on April 9, 2020

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

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March 2020

March 2020

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51

Apartment Owners Are You in Compliance with California’s New Proposition 65 Requirements?

Purchase AAOC’s Updated Proposition 65 Handbook for $25: • Protect your residents and employees • Reduce the risk of costly enforcement violations • Educate yourself on new signage requirements • Access updated operational disclosure forms

PROP 65

Name _______________________________________________________________________________________________________________________ Quantity ________________________ Company Name ______________________________________________________________ Mailing Address ___________________________________________________________________ City/State/Zip ___________________________________________________ Phone ___________________________________ Fax _______________________________ AAOC Member #_____________________________________________________ Email_______________________________________________________ Amount Enclosed: __________________

Payment Method:

Bill My Company (members only)

Check Enclosed

Visa

MasterCard

AMEX

Credit Card # _________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card _______________________________________________________________ Signature ________________________________________________________________________ Billing Address ___________________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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$50 + Tax

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company________________________________________________________________________________________________________________________________________________________________ Address________________________________________________________________________ City/State/Zip_______________________________________________________________ Phone_________________________________________________________________ Email_________________________________________________________ Member #__________________ Payment Method:

Bill My Company (members only)

Check Enclosed

Credit Card:

Credit Card #______________________________________________________________________________________ Expiration Date ______________________________

Visa MasterCard AMEX

Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Billing Address__________________________________________________________________________________________________________________________________________________________

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949.662.3855

Your Untapped Potential.

Our Undivided Attention.

Save time, enhance cash flow, and accomplish more with your funds. It starts with the right banking team. Opus’ experienced Fiduciary Banking Team understands the unique banking requirements of property management firms. We’re ready to provide the custom solutions you need and the superior service you deserve.

A single point of contact and local decision-making Competitive pricing on earnings credit and interest rates Streamlined treasury management tools & robust technology capabilities Dedicated support for a seamless banking transition So make the move to Opus Bank® – and make opportunities happen for your business.

“Opus’ team of experienced bankers came up with a very creative approach to allow our company to offer more services, resources, and options to our clients.”

- Hilary Gilman, Windemere Property Management

Danny Lee VP, Fiduciary Banking

949.662.3855 Where Business Meets Opportunity

SM

March 2020

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AAOC’s Legal and Operational Forms New Tenant Forms

Effective 1/20

Legal Notices

QTY.

FORM #

PRICE

QTY.

FORM #

_____

1105

Bedbug Addendum (2017)

DESCRIPTION

$ 5.95

_____

1170

Proof of Service (2020)

DESCRIPTION

$ 5.95

PRICE

_____

1110

Disclosure of Lead-Based Paint & Lead-Based Paint Hazards Addendum (2017) $ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2017)

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

$ 10.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2020)

_____

1141

Just Cause and Rent Cap Addendum (new)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2020)

$ 5.95

_____

1160

Application to Rent (2018)

$ 5.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2020)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2020)

$ 5.95

_____

1330

Animal Agreement (2017)

$ 5.95

_____

1410

Smoke Detection & Carbon Monoxide Device Addendum (2020)

$ 5.95

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2020)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2018)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2020)

$ 5.95

Pre-Move Out Inspection Checklist (2017) Duplicate

$ 6.95

_____ *1500

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2017)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2019)

$ 8.95

Courtesy Forms

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2015)

_____

1106

Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2020)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1360

Rent Proration Table (2017)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

Notice of Denial to Rent (2016)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2019)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2019)

$ 5.95

1350

QTY.

FORM # 1020

Books, Manuals, and Forms Collection QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

Maintenance ____

$ 5.95

DESCRIPTION

PRICE

$ 12.50

_____ Microbial Operations and Maintenance Plan — (2016)

(An Apartment Owner’s Guide to Mold)

$ 45.00

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

$ 5.95

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____ California Tenant’s Rights

$ 20.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ Forms Collection (CD or USB)

$ 50.00

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ Asbestos/Proposition 65 Handbook and License

Downloadable forms available at www.AAOC.com at no charge for members only

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Tele­phone (

) ____________________ E-mail________________________________

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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$ 25.00 plus $ 1.00 per unit

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

$______________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

March 2020

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Reality Check: Part 3 in How to Survive and Thrive with the New Norm

C

ontinuing with my series of articles on “Surviving and Thriving with the New Norm”, this month the focus is on the property itself. This is not a new subject, but it is one that takes on greater importance than ever.

In many ways, rent control is forcing all of us to be better owners and managers. The four key action items that I am addressing are all ones that successful investors have been applying for years

and years. These proposals are nothing new or frightening: • Compare your current rents to market rates • Review your current tenant base • Look at deferred maintenance, legal or other liabilities • Calculate the impact to your bottom line and evaluate your options As touched upon from a financial

COIN-OP APARTMENT LAUNDRY SALES  SERVICE  REVENUE LEASE  PARTS

High Quality Apartment Laundry Service ACE Commercial Laundry Equipment Inc

Westminster, CA

acelaundry.com

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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BY TIM GORMAN, REAL ESTATE BROKER/CPA/ ENTREPRENEUR

perspective in my January 2020 article and then from a marketing viewpoint in February, this third action item is intrinsically tied to whether or not your property will appeal to potential tenants who are willing and able to pay market rents. Now, let’s get into specifics.

About six months ago, I talked about “Knowing Your Property” and becoming nose-blind, which actually translates into no longer being able to see the realities of age deterioration simply because it has happened so slowly over time. Compounding the effects of what is actually happening is the “if it’s not broke, don’t fix it” trap.

These are natural tendencies that all owners should avoid no matter the circumstances. However, as we enter a new decade and a new norm, it is crucial that you remove the blinders and take a serious look at the condition of your property.

Even if your property is currently providing an acceptable profit or level of cash flow, you need to seriously consider the impact of major repairs or a need for capital improvements. No longer is there the flexibility of raising rents to any amount as an offset to cover these types of expenses.

This situation becomes even more critical if there are legal liabilities or code enforcement issues involved. City ordinances requiring safety upgrades cannot be ignored. Nor, once enacted, do officials take into account the fact that the cost may be impossible to recapture under today’s constraints

upon rent increases.

Consider, too, the fact that certain operating and repair costs are only going to increase over time. What about those old air conditioning units? As of January 1, 2020, producing or importing R22 Freon became illegal in the United States. Older units can still be serviced with recycled Freon but the limited supply will undoubtedly push up costs.

Now also is the time to seriously work towards bringing your rents up to market rates. Under the current law, there are no constraints on how much rent you can charge a new tenant.

However, if your property is not as well maintained or does not offer the comparable amenities, there is a very good chance that the tenants who can afford to pay the rents you would like to obtain are going to find a better property elsewhere.

Marketability is the great Catch-22.

And deferred maintenance is often the underlying culprit. In many ways, it is a vicious cycle that only trends downward. But now is the time to realistically evaluate what can and cannot be accomplished and weigh the costs involved.

There is one other component to be considered and that is the area in which your property is located. You need to look at this from both a market rent perspective as well as from that of property values.

What rates are other properties in your area commanding? If some properties are attaining higher rents, are those units truly comparable? Can you make sufficient changes to become competitive or are you locked in by virtue of not being as desirably located or able to offer certain, in-demand amenities?

You also need to do some projections into the future. Is your location apt to continue to attract better residents or is the trend more towards a slow deterioration. A knowledgeable real estate professional should be able to provide not only value trends for your specific

location, but also know about proposed changes such as new incoming retail or business centers.

This is reality check time. There are several property-related variables to be considered. Get the help you need, whether it is assistance in determining market rental rates, future values or simply another set of eyes that are not nose-blind.

About the Author: Tim Gorman, CPA, has been a broker with WR Gorman & Associate since 2013. Founded in 1972 by William (Bill) R. Gorman, this Brea-(CA)-based firm focuses on personalized wealth building through real estate.

With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that create sustainable legacies for investors and their heirs.

1048449

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

WE COVER ALL OF ORANGE COUNTY

Indicates Orange County Apartment Sales by Mike Thornton/Stanfield Real Estate Group

MIKE THORNTON

Personally Committed to Your Success MICHAEL@STANFIELDREALESTATE.COM STANFIELDREALESTATE.COM DRE #01236638

949.689.7587

Apartment prices have never been higher. To discuss selling yours, call me today!

Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE #01767484 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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A SPECIAL WELCOME TO OUR NEWEST MEMBERS! ARC Investment Group Casmer Properties David Spyra Thu Thi Dinh

Gregory Helm JW Property Services Inc Koko Kurdoghlian Lakritz Family Partnership

Travis Company Velma D McConnell William Nguyen

New PSC Members The Bank of Southern California Pam Marble 625 The City Drive, Suite 140 Orange, CA 92868 (714) 352-7475 pmarble@banksocal.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com Consensys Property Management Company Laurel Dial 1380 S Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com

Geiger Promotional Products Company Stephanie Haydon 17822 17th St, Suite 312 Tustin, CA 92780 (714) 913-2019 shaydon@geiger.com

RentVision Meghan Kamran 1001 S 70th Street Company, Suite 201 Lincoln, NE 68510 (402) 617-8368 meghan.kamran@rentvision.com

HARBRO Emergency Services and Restoration Christina Winstead 2750 Signal Pkwy Signal Hill, CA 90755 (562) 528-8000 Christina.winstead@harbro.com

Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St, Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com The Liberty Company Brokers, Inc. Gary A Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com

CALL OR EMAIL FOR YOUR FREE ESTIMATE!

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com

YoKartz LLC Olga Biedak 25 Waldorf Irvine, CA 92612 (858) 354-6924 olga@yokartz.com

(714).253.3330

March 2020

ALLPROOFDECKS@GMAIL.COM

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Featuring

Product & Service Council Members

The Liberty Company is an independently owned fullservice insurance broker handling the commercial, personal, and employee benefits insurance needs of businesses, non-profits, and individuals for more than 30-years.

Headquartered in Woodland Hills, Liberty has locations in Irvine, San Diego, San Jose, and Novato, California. From a single office in Hollywood years ago, Liberty has grown consistently by attracting ambitious people into an energetic and collaborative culture, and by partnering with successful entrepreneurs wanting to become part of something bigger.

As affirmed in the welcome letter we give to every new employee, “At the core of our strategy for success is this simple principle: we employ professionals.”

Everything we do at The Liberty Company is supported

by Risk Analytics, from Natural Catastrophic Modeling, Property Value Stratification, Annualized Average Loss modeling, and more. Our practice is built around four dimensions including Insurance Products, Loss Control, Claims Handling, and Industry Leadership. Through this platform, Liberty can design a customized insurance program – specifically developed for Real Estate property owners and managers. Our group is comprised of carefully chosen experts who have demonstrated their ability to create program and service solutions for our real estate clients.

While insurers continue to increase premiums and shrink capacity for owners and managers of real estate – we have implemented creative solutions that strive against the traditional high-risk nature of property ownership. Servicing real estate portfolio programs can be complex, therefore requires a streamlined workflow in order to ensure that your program is managed efficiently. Our Real Estate Service team will handle the daily servicing tasks and reduce the administrative challenges that the industry faces, so that your team can focus on more strategic projects.

Start assessing 120 days out from your renewal.

Traditionally, property owners are given a 90-day time frame to begin assessing their continued compatibility with their program prior to renewal. Giving your insurance advisor more time to compare and collect the most accurate data will relieve any uncertainty upon your renewal.

Joseph Barrantes Middle Market, Property The Liberty Company Insurance Brokers 111 Pacifica, Suite 230, Irvine, CA 92618 O 949.682.3094 | C 714.504.1226 | F 877.693.9834 libertycompany.com | joseph@libertycompany.com

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Remember the feeling you had the last time a person or company gave you a gift? Positive? That’s why people LOVE SWAG. Think about it. What other form of marketing ignites a feeling? Or leaves a delicious taste in your mouth (hello custom molded chocolate)? Or plays a role in your everyday well-being (reusable water bottle, I’m looking at you). Not only do people love SWAG, but consumers rank promotional products highest among marketing vehicles. The numbers say it all, based on a 2016 Promotional Products Association International PPAI Research™ and 2017 Consumer Study “Mapping Out the Modern Consumer”.

When receiving a promotional product: — 9 in 10 consumers remember the brand — 8 in 10 consumers revealed their impression of a brand positively changed — 81% of consumers keep promotional products more than a year But we don’t just “sell swag.” At Geiger, our Mission is to help our clients connect meaningfully with their customers, prospects, and employees using promotional products. This means we learn your brand standards and marketing goals and objectives to provide the best solution for you. We use our creativity to design and mold that solution. All while keeping your brand safe and products compliant with regulations such as CPSIA, FDA, FCC, and Prop 65.

We are socially responsible too. Our LEED certified headquarters has a 696-panel solar system that supplies 100% of our office’s power. We employ responsible recycling practices throughout our US locations, and we are the only distributor to partner with a leading shipper to purchase carbon offsets – making us a carbon neutral shipper. Plus, we’re family-owned & operated!

Want to check us out for yourself? We are hosting a FREE Idea Expo in Santa Ana on April 15 (lunch provided).

To RSVP or for more information, contact Stephanie Haydon at shaydon@geiger.com or Scott Siciliano at ssiciliano@geiger.com.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Appliances Sales, Service & Leasing

Boiler Systems

A.S. Wise, Inc. Kastle Systems

ACE Commercial Laundry Equipment, Inc. Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Asbestos

PAS Purchasing Solutions

Accounting Services Ascent Multifamily, LLC HMWC, CPAs & Business Advisors

Accounting Software Ascent Multifamily, LLC Entrata HENRI Yardi Systems Inc.

DryMaster HARBRO Emergency Services and Restoration

Acoustic Ceiling Removal

Asphalt Sales & Service

DryMaster

M & M Contracting, Inc. Rose Paving LLC

Answering Service Anyone Home Entrata

Antimicrobial Services BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Yardi Systems Inc.

Attorneys Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Awnings

Buying Group Cabinets/Refinishing Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. MTD Kitchen S M Painting Corp.

South Coast Construction & Repair The Door & Window Company

Carpentry AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen The Cabinet Depot, Inc.

Carpet Sales & Service

Apartment Rental Publications & Services

Can-Do Windows & Doors

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

apartments.com RentPath Zillow Group Rentals

Bath Restoration or Renovations

Cleaning Service

Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction HandyCrew Services, Inc. South Coast Construction & Repair Symmons Titanium Restoration Services Company

Titanium Restoration Services Company

Apartment/Student Housing CallTek, Inc. Kairos Investment Management Company LaundryUp Red Capital Group Renter’s Legal Liability RokitNow Titanium Restoration Services Company

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

PSC Service Provider Directory — continued on page 64

March 2020

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PSC Service Provider Directory continued from page 63 Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Commercial Gas Grills

Deck Coatings, Magnesite Repairs, Waterproofing

Fire Safety

Alan Smith Pools AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking

Black Bird Fire Protection, Inc.

Drain Cleaning

AEI Corporation

CallTek, Inc. TouchPoint

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing

Concrete Maintenance & Repair

Draperies/Blinds/Window Coverings

AMS Construction Buffalo Maintenance, Inc. Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Rose Paving LLC

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Construction

Electrical

Commercial Patio Heaters AEI Corporation

Communications

Duct Cleaning Multi Team Services

AAA Restoration AMS Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction HandyCrew Services, Inc. Harvest Landscape Enterprises, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Consulting

Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC HARBRO Emergency Services and Restoration Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services

Ascent Multifamily, LLC Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate

Content Restoration AMS Construction

Countertops Buffalo Maintenance, Inc. The Cabinet Depot, Inc. California Bath Restoration MTD Kitchen

Energy Management YoKartz LLC

Electric Vehicle Products & Services Yardi Systems Inc.

Environmental Consulting & Training American Environmental Specialists, Inc. Energx Controls Inc. Mesa Artificial Turf/Garage Doors

Environmental Services

Estate Planning Kimball, Tirey & St. John LLP Company

Evictions ReassureRent

Fencing & Gates Buffalo Maintenance, Inc. D & D Technologies Gate Hardware

Financial Planning HMWC, CPAs & Business Advisors

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Fire & Flood Restoration BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster Emergency Services Restoration, Inc. HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. PRC Restoration Restoration Management Company Service First Restoration Inc.

Fitness Equipment Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

Flooring Interior Logic Group Property Services Urban Surfaces

Furniture Rental AFR Furniture Rental

Garage Doors Mesa Artificial Turf/Garage Doors

General Contractor Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. S M Painting Corp.

Graphics Direct Signs and Designs

Handyman Buffalo Maintenance, Inc. HandyCrew Services, Inc. S M Painting Corp.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance

Lighting

Patio Covers

Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty ReassureRent Rey Insurance Services, Inc. The Liberty Company Brokers, Inc.

KD Electric Company

Can-Do Windows & Doors

Magnesite Repairs

Pest Control

Buffalo Maintenance, Inc.

Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Bugs Away Exterminators Coasterra Pest Control Greentech Heat Solutions IPM Tech Pest & Termite Management Lloyd Pest Control Pacific Pest Control Inc Skyline Pest Control The Bee Man

Interior Design Straight Designs

Internet Services Apartment SEO apartments.com RentPath Zillow Group Rentals

Investments Morgan Skenderian Investment Real Estate Group Company

Janitorial Strategic Sanitation Services

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Symmons

Landscapes/Hardscapes BrightView Landscape Services, Inc. Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Berkadia CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Opus Bank Red Capital Group Redwood Mortgage Sabal Capital Partners The Bank of Southern California

Mailboxes Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products Buffalo Maintenance, Inc. CallTek, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company WICR Waterproofing & Decking Yardi Systems Inc.

Marketing Direct Signs and Designs Geiger Promotional Products Company RentVision Zumper

Mold Remediation American Environmental Specialists, Inc. BioSweepOC DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. Service First Restoration Inc.

Pet Waste Community Pet Solutions

Pipe Restoration Ameri-Cal Repipe and Plumbing, Inc.

Plumbing, Contractors & Supplies Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Sustainable Solutions Int. Symmons Total Rooter & Plumbing

Pool/Spa Service & Repair Alan Smith Pools Clear Expectations, Inc.

Moving & Mobile Storage Yardi Systems Inc.

Multi-Family Advisory Services CheckpointID

Private Investigations FPK Security, Inc.

Property Management

Odor Removal BioSweepOC Millan’s Restoration, Inc. Specialized Pipe Technologies Strategic Sanitation Services

Outdoor Furniture & Refinishing Alan Smith Pools Patio Guys

Paint Sales & Service Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. R&B Wholesale Distributors, Inc. S M Painting Corp.

West Coast Drywall & Paint

March 2020

AIM Properties Allen Properties API Property Management CallTek, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments

PSC Service Provider Directory — continued on page 66

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65

PSC Service Provider Directory continued from page 65

Property Management (Continued) Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

Reconstruction

Trash Services

A-Rising Builders AAA Restoration AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking

Strategic Sanitation Services Valet Living

Tree Service Harvest Landscape Enterprises, Inc.

Utilities & Sub Metering

Anyone Home Appfolio, Inc. Ascent Multifamily, LLC HENRI Parking Boss Rentler ResMan RokitNow Yardi Systems Inc.

Recycling

Conservice ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Strategic Sanitation Services

Vending Machines

Resident Screening

Yardi Systems Inc.

Rentler Yardi Systems Inc.

Video Commercials

Property Management Staffing & Training

Roofing

Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing Renoir Staffing, LLC The Liberty Group

AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction ProWest LLC Royal Roofing.com (RWS&P, Inc.)

Property Management Software

Resident Services Entrata

Rain Gutters

Security Services/Patrol Services

Argos Homes Systems McCarthy Roofing

Real Estate/Investments 1031 Crowdfunding, LLC CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Real Estate Broker CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company

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ADT Multifamily California Safety Agency CallTek, Inc. FPK Security, Inc. USGI — Upland Group Village Patrol, Inc. Yardi Systems Inc.

NPM Staffing an InterSolutions Company

Video Surveillance Alpha Video Surveillance Bastion Security Kastle Systems

Water Heaters ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heaters Only, Inc. Water Heater Man, Inc.

Waterproofing

AMS Construction

AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp.

Smalley & Company WICR Waterproofing & Decking

Sustainability/Green Energy

Water Removal

NextLevel Optima

ATI DryMaster Millan’s Restoration, Inc.

Signage Direct Signs and Designs

Surface Restoration

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Website Development/Online Advertising Apartment SEO

Telecommunications

Windows & Doors

Boingo Wireless, Inc. Kings III Emergecny Communications Company

Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company

Towing Dedicated Transportation Services TO’ and MO’ Towing

www.aaoc.com

March 2020

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 82 for the location of our ad.

A-Rising Builders Emma Zaboth 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 emma@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 82 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 82 for the location of our ad.

March 2020

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 68

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PSC Contact Index — continued from page 67

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Property Management Services/Investments.

Apartment data and market research.

Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

See the Advertisers Index on Page 82 for the location of our ad.

Engagement and automation tools through Contact Center and CRM software.

AP Staffing Blanca Garcia 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (310) 295-2562 blanca@apstaffing.net — www.apstaffing.net API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 82 for the location of our ad.

Specializing in Multi-family, Affordable Housing & Home Owner Associations

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

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March 2020

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 82 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 82 for the location of our ad.

Ascent Multifamily, LLC 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com

PSC Contact Index — continued on page 70

March 2020

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PSC Contact Index —

Buildian Construction Services, Inc. 555 Anton Blvd., Ste 150 Costa Mesa, CA 92626 (714) 432-6598 mark@buildianconstruction.com Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

continued from page 69

Brian Berg Insurance Services, Inc. Dyana Owens 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 82 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 82 for the location of our ad.

See the Advertisers Index on Page 82 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com

TOTAL ROOTER & PLUMBING DRAIN CLEANING $75

(KITCHEN, LAVY, LAUNDRY, TOILET)

MAIN LINE SNAKING $85

(FROM 3 or 4 INCH GROUND LEVEL ACCESS INCLUDES CAMERA INSPECTION)

BACKFLOW TEST $75

(DISCOUNT AVAILABLE FOR MULTIPLE DEVICES)

SLAB LEAK REPAIR $750

(LOCATE, EXCAVATE, REPAIR BACKFILL and PATCH CONCRETE)

WATER HEATER INSTALL $1095

(30, 40, 50 GALLON GAS AVG PRICE GROUND LEVEL INSTALL)

CALL US FOR ALL YOUR PLUMBING AND DRAIN CLEANING Prices good Monday-Friday, 8am--5pm, Subject to change without notice Major credit cards accepted (3% charge) / 0% financing available 24 hour emergency service available Family owned and operated

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March 2020

Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 82 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com

totalbfrp@gmail.com www.totalbfrp.com LIC # C36=1055056

(657) 217-6557 Se habla Espanol

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 82 for the location of our ad.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com

PSC Contact Index — continued on page 72

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

We are the leading screening and risk management provider for the multifamily industry.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Cushman & Wakefield — The Bridge Multifamily Team Mark Bridge 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 372-4888 Mark.bridge@cushwake.com See the Advertisers Index on Page 82 for the location of our ad.

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com March 2020

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DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DryMaster Rachel Arndt 26021 Pala Dr., #150 Mission Viejo, CA 92691 (949) 492-1100 Info@drymaster.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

PSC Contact Index — continued from page 71

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 82 for the location of our ad.

Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

PSC Contact Index — continued on page 74

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

$37.85

$50.60

$45.00

$55.00

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

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Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

March 2020

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

LIC. #828563

949-472-7516

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

1

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

March 2020

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PSC Contact Index — continued from page 72

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 82 for the location of our ad.

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

See the Advertisers Index on Page 82 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com Geiger Promotional Products Company Stephanie Haydon 17822 17th St, Suite 312 Tustin, CA 92780 (714) 913-2019 shaydon@geiger.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 82 for the location of our ad.

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

We supply all financial needs.

Heat treatment equipment & training for bedbugs.

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

• • • • • • • •

• • • • • • • •

Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California!

Excellent Customer Service & Competitive Pricing!

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Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 82 for the location of our ad.

HARBRO Emergency Services and Restoration Christina Winstead 2750 Signal Pkwy.

Signal Hill, CA 90755 (562) 528-8000 Christina.winstead@harbro.com Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 82 for the location of our ad.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

See the Advertisers Index on Page 82 for the location of our ad.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings

Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

See the Advertisers Index on Page 82 for the location of our ad.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com

PSC Contact Index — continued on page 76

IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 82 for the location of our ad.

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com

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PSC Contact Index — continued from page 75

Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 82 for the location of our ad.

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com

See the Advertisers Index on Page 82 for the location of our ad.

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 82 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 82 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

Boutique style property management.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 82 for the location of our ad.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

See the Advertisers Index on Page 82 for the location of our ad.

Multi Team Services Laura Wallis 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (949) 518-2125 Laura.Wallis@SteadfastCo.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 82 for the location of our ad.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com

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NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 82 for the location of our ad.

Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com See the Advertisers Index on Page 82 for the location of our ad.

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

See the Advertisers Index on Page 82 for the location of our ad.

Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Real estate title, escrow and title insurance services.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 82 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com

PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 82 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 82 for the location of our ad.

Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 82 for the location of our ad.

Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com RentVision Meghan Kamran 1001 S 70th Street, Suite 201 Lincoln, NE 68510 (402) 617-8368 meghan.kamran@rentvision.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com

PSC Contact Index — continued on page 78

Electrical Repair & Installation

• • • • • • • •

RESIDENTIAL Expert Troubleshooting Breaker Replacement Circuit Additions Lighting Upgrades Panel Changes Phone & Cable Outlets Security Lighting House Fans

• • • •

COMMERCIAL Tenant Improvements Lighting Maintenance Parking Lot Lighting 3 Phase Wiring Lic. # 796052

Call Today

(949) 209-7387 lighthouse949@yahoo.com

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CONVENIENT ONLINE CLASSES IN

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*Named #2 best online associate in real estate by bestcolleges.com

March 2020

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PSC Contact Index — continued from page 77

Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588 See the Advertisers Index on Page 82 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 82 for the location of our ad.

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Apartment News

See the Advertisers Index on Page 82 for the location of our ad.

Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 82 for the location of our ad.

Text messaging services to help communicate with your customers.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Sabal Capital Partners Joe Gomez 4 Park Place, Suite 2000 Irvine, CA 92614 (619) 508-9629 joe.gomez@sabal.com Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (877) 785-2237 multifamily@socalren.org Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com

www.aaoc.com

March 2020

Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

Sustainable Solutions Int. 33251 S Garfield Ave. Los Angeles, CA 90040 (778) 999-2040 doug@sustainablesolutions.com SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bank of Southern California Pam Marble 625 The City Drive, Suite 140 Orange, CA 92868 (714) 352-7475 pmarble@banksocal.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 82 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com The Liberty Company Brokers, Inc. Gary A Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

Water heater repair and replacement including residential, tankless, and commercial.

Towing company with 4 locations in Orange County.

See the Advertisers Index on Page 82 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2–4 units

• 5+ units

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

Coin-operated laundry equipment. See the Advertisers Index on Page 82 for the location of our ad.

YoKartz LLC Olga Biedak 25 Waldorf Irvine, CA 92612 (858) 354-6924 olga@yokartz.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

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79

ADVERTISERS’ INDEX

Category

FENCING & GATES

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.................................18, 37

California Rooter & Plumbing................................27

FLOORING, REPAIRS, TILE

See page 70 for alphabetical listings

Buffalo Maintenance, Inc.................................18, 37 Carpet Crafts.................................................................73

ORCO Apartment Supply........................................33 Total Rooter & Plumbing.........................................70 PORCELAIN REFINISHING

AIR CONDITIONING & HEATING

CONCRETE MAINTENANCE & REPAIR

JM Air Conditioning & Heating............................46

AMS Construction......................................................74

HANDYMAN

APPLIANCES—REPAIRS, PARTS, RENTALS

Buffalo Maintenance, Inc.................................18, 37

Buffalo Maintenance, Inc.................................18, 37

Lin-Ed’s Appliance Service & Repair...................76

OC Concrete, LLC........................................................53

Handy Crew...................................................................20

ProActive Realty Investments Inc........................68

ORCO Apartment Supply........................................33

C & C Paving Company, Inc....................................58

South Coast Construction & Repair....................44

Roberts Management & Investments...............46

R&B Wholesale Distributors, Inc. .......Back Cover

CONSTRUCTION

HEATING & AIR CONDITIONING

South Coast Real Estate & Property Mgmt......51

APPRAISALS/VALUATIONS

AMS Construction......................................................74

JM Air Conditioning & Heating............................46

RAIN GUTTERS

Lee Walker Appraisals...............................................12 ASPHALT SALES & SERVICE

AMS Construction......................................................74 C & C Paving Company, Inc....................................58

Buffalo Maintenance, Inc.................................18, 37 Handy Crew...................................................................20 COUNTERTOPS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover BATHROOM RENOVATIONS

Buffalo Maintenance, Inc.................................18, 37 Handy Crew...................................................................20 South Coast Construction & Repair....................44 BATHTUB REFINISHING

Bath Crafters..................................................................46 BLINDS

Apex Window Decor.................................................72 BOILER SYSTEMS

DCM Services................................................................79 CABINETS/REFINISHING

Buffalo Maintenance, Inc.................................18, 37 South Coast Construction & Repair....................44

Farmers Insurance — Theresa Simes Agency.............................................20

Buffalo Maintenance, Inc.................................18, 37 The Door & Window Company............................25

ATTORNEYS

INSURANCE

DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Buffalo Maintenance, Inc.................................18, 37 Rash Yambo Decking & Stairs...............................82 DECKING

Flood Relief Specialists.............................................39 ReassureRent................................................................22

REAL ESTATE INVESTMENTS

1031 Crowdfunding..................................................57

The Stanfield Group...................................................60

The Door & Window Company............................25

KW Commercial – Randy Combs........................17

LENDING

The Door & Window Company............................25

Bona Fide Mortgage..................................................79

DRAINS

OpusBank...............................................................23, 55

Aarow Drain & Plumbing........................................82

Umqua Bank.................................................................10

California Rooter & Plumbing................................27

MAIL BOXES

DRAPERIES/BLINDS/WINDOW COVERINGS

ORCO Apartment Supply........................................33

Apex Window Decor.................................................72

R&B Wholesale Distributors, Inc. .......Back Cover MAINTENANCE, REPAIRS, PRODUCTS

Buffalo Maintenance, Inc.................................18, 37

Sondance Painting.....................................................72

REAL ESTATE EDUCATION

Santiago Canyon College........................................77

Hom Sotheby’s International Realty —

California Replacement Windows.........................7

Buffalo Maintenance, Inc.................................18, 37

Out of the Gutter .......................................................75

South Coast Construction & Repair....................44

California Rooter & Plumbing................................27

AMS Construction......................................................74

Argos Home Systems................................................46

CBRE......................................................................Insert, 2

DOORS, WINDOWS

CARPENTRY

JLE Property Management Inc.............................21

MTD Kitchen.................................................................81

LEAK DETECTION

DRYWALL

PROPERTY MANAGEMENT

KITCHEN RENOVATIONS

All Proof Decks.............................................................61

R&B Wholesale Distributors, Inc. .......Back Cover

Bath Crafters..................................................................46

Marcus & Millichap.....................................................45 Morgan Skenderian...................................................31 ProActive Realty Investments Inc........................68 South Coast Real Estate & Property Mgmt......51 SVN/Vanguard Investment Properties— Webster.....................................................................69 Cushman & Wakefield — The Bridge Multifamily Team...........................14 W. R. Gorman................................................................26 ROOFING

AMS Construction......................................................74 Dale’s Roofing...............................................................30 Guardian Roofs.............................................. Insert, 11

Handy Crew...................................................................20

Imperial Roof Management...................................71

R&B Wholesale Distributors, Inc. .......Back Cover

McCarthy Roofing.......................................................59

MOLD REMEDIATION

McCormack Roofing..................................................29

CARPETS

EARTHQUAKE RETROFITTING

Carpet Crafts.................................................................73

Optimum Seismic.......................................................19

ORCO Apartment Supply........................................33

ELECTRICAL

R&B Wholesale Distributors, Inc. .......Back Cover

AMS Construction......................................................74

COIN-OPERATED LAUNDRY EQUIPMENT

Buffalo Maintenance, Inc.................................18, 37

ACE Commerical Laundry Equipment, Inc......58

Lighthouse Electric....................................................77

Handy Crew...................................................................20

National Service...........................................................28

ENVIRONMENTAL SERVICES

Rash Yambo Decking & Stairs...............................82

WASH Multi Family Laundry Systems................15

American Environmental Specialists..................68

S M Painting Corp.......................................................78

EVICTIONS

Sondance Painting.....................................................72

Block & Associates......................Inside Back Cover

Block & Associates......................Inside Back Cover

PEST CONTROL

California Replacement Windows.........................7

Duringer Law Group, PLC.......Inside Front Cover

Duringer Law Group, PLC.......Inside Front Cover

Access Exterminator Service..................................24

The Door & Window Company............................25

COLLECTIONS

80

Apartment News

www.aaoc.com

American Environmental Specialists..................68

March 2020

PAINT SALES & SERVICE

AMS Construction......................................................74

Royal Roofing................................................................67 UTILITY BILLING

Livable..............................................................................35 WATER HEATERS

California Rooter & Plumbing................................27 ORCO Apartment Supply........................................33 WINDOWS

AMS Construction......................................................74

Sherman Oaks, CA

Visit our showrooms and let our expert designers help create your next kitchen today!

1201 E Ball Rd Anaheim, CA 92805 714-766-4440

13213 Sherman Way North Hollywood, CA 91605 818-764-2254

March 2020

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Apartment News

81

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

1031 Crowdfunding.....................................................57

California Replacement Windows............................7

MTD Kitchen....................................................................81

Aarow Drain & Plumbing...........................................82

California Rooter & Plumbing...................................27

Morgan Skenderian......................................................31

Access Exterminator Service.....................................24

Carpet Crafts....................................................................73

National Service..............................................................28

ACE Commerical Laundry Equipment, Inc.........58

CBRE.........................................................................Insert, 2

OC Concrete, LLC...........................................................53

All Proof Decks................................................................61

Cushman & Wakefield —

Optimum Seismic..........................................................19

American Environmental Specialists.....................68

The Bridge Multifamily Team..............................14

OpusBank..................................................................23, 55

AMS Construction.........................................................74

Dale’s Roofing..................................................................30

ORCO Apartment Supply...........................................33

Apex Window Decor....................................................72

DCM Services...................................................................79

Out of the Gutter ..........................................................75

Duringer Law Group, PLC..........Inside Front Cover

ProActive Realty Investments Inc...........................68

Farmers Insurance — Theresa Simes Agency....20

Rash Yambo Decking & Stairs..................................82

Flood Relief Specialists................................................39

R&B Wholesale Distributors, Inc. ..........Back Cover

Guardian Roofs................................................. Insert, 11

ReassureRent...................................................................22

Handy Crew......................................................................20

Roberts Management & Investments..................46

Hom Sotheby’s International Realty —

Royal Roofing...................................................................67

Argos Home Systems...................................................46 Bath Crafters.....................................................................46 Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................79 Buffalo Maintenance, Inc....................................18, 37 C & C Paving Company, Inc.......................................58

DRAINS UNBLOCKED !

Expert Plumbing Repairs

The Stanfield Group................................................60

Santiago Canyon College...........................................77

Imperial Roof Management......................................71

S M Painting Corp..........................................................78

JLE Property Management Inc................................21

Sondance Painting........................................................72

JM Air Conditioning & Heating...............................46

South Coast Construction & Repair.......................44

KW Commercial – Randy Combs...........................17

South Coast Real Estate & Property Mgmt.........51

Lee Walker Appraisals..................................................12

SVN/Vanguard Investment Properties—

RESULTS OR NO CHARGE FREE ESTIMATES

Lin-Ed’s Appliance Service & Repair......................76

Webster........................................................................69

Lighthouse Electric.......................................................77

The Door & Window Company...............................25

$75.00

Livable.................................................................................35

Total Rooter & Plumbing............................................70

Marcus & Millichap........................................................45

Umqua Bank....................................................................10

McCarthy Roofing..........................................................59

W. R. Gorman...................................................................26

McCormack Roofing.....................................................29

WASH Multi Family Laundry Systems...................15

“Introductory Offer” Includes Service Call & Labor Main Lines from $95.00

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851

82

Apartment News

www.aaoc.com

March 2020

March 2020

www.aaoc.com

Apartment News

83

RENTAL HOUSING RETROSPECT

All you need‌

I

t used to be said that you could rent an apartment with just a handshake.

Nowadays, there are checklists and procedures a mile long to comply with current laws and requirements. Screening

84

Apartment News

a prospective resident includes a credit check, reference verifications, and remember, it should all be completed in compliance with Fair Housing rules & regulations, to stay out of court.

www.aaoc.com

March 2020

Have a moment you would like to share? Email it to David Cordero at cordero@aaoc.com.

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CELEBRATING 50 YEARS

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