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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

VOL. LIX

• March 2019

48th Annual Trade Show & Conference The

of Rental Housing

See Page 36

In this issue 7 Powerful Visual Motivators............................................................................................. 20 Emergency Preparedness — Will You Be Ready?............................................................. 24 Are You Prepared to Handle a Personal Financial Crisis?.................................................... 26 Taking the First Step — The Offer and Due Diligence from Cash In on the Myths of Real Estate............................................................................... 38 Property Management New Year’s Resolutions for 2019................................................... 40 Proposition 13 — The Last Taxpayer Protection............................................................... 42 Sacramento Meetings: Don’t Shoot the Messenger.......................................................... 43


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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

VOL. LIX

March 2019

Contents AAOC Education & Events

Departments

5 INSPIRE Property Management Luncheon

4 President’s Message

15 Workplace Harassment Seminar

6 Executive Director Report/ Craig’s Corner — Committees — Legislative

26 Multifamily Mingle 34 Certified Rental Housing Provider Education Program

8 Sacramento Report — Statewide Rent Control, Mandatory Section 8, New Water Fees And…

36 48th Annual Trade Show & Conference

Features 20 7 Powerful Visual Motivators By Toni Blake

10 Local Legislature — The Local Political Scene

24 Emergency Preparedness — Will You Be Ready? By Elaine Simpson

12 Legal Corner

26 Are You Prepared to Handle a Personal Financial Crisis? By Jason Sherr

16 Dear Maintenance Men

30 January General Membership Meeting Recap

18 Conserve to Preserve — For Substantial Water Savings, Begin in the Bathroom

38 Taking the First Step — The Offer and Due Diligence from Cash In on the Myths of Real Estate By Timothy Gorman 40 Property Management New Year’s Resolutions for 2019 By Becky Bower 42 Proposition 13 — The Last Taxpayer Protection By State Assemblyman William P. Brough

43 Sacramento Meetings: Don’t Shoot the Messenger By Nicholas Dunlap 44 January INSPIRE Property Management Luncheon Recap

48 The Benefits of AAOC Membership 49 Welcome New Members 50 PSC Corner — Symmons Industries/PM Staffing 51 Product & Service Council’s Service Provider Directory 55 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — The Beginning of “The Heart of AAOC”

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2018 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

March 2019

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March 2019


Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Craig Kirkpatrick n Editor in Chief – Craig Kirkpatrick n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President John Tomlinson First Vice President Alan Dauger n Second Vice President Rick Roshan n Vice President Legislative Council Nicholas Dunlap n Treasurer James Wohrman n Secretary Frank Alvarez n Sergeant at Arms Stephen C. Duringer, Esq. n Immediate Past President Nicholas Dunlap n n

Directors n n n

Julia Araiza Vicki Binford Randy Combs

n n

Laurel Dial Nick Lieberman

MARCH 12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 27 - Trade Show Exhibitor Move-In Wednesday, 12:00–6:00 pm, OC Fair & Event Center, See Page 36 28 - 48th Annual Trade Show & Conference Thursday, 8:30 am–4:00 pm, OC Fair & Event Center, See Page 36

APRIL 9 - Board of Directors Meeting Tuesday, 6:00pm, AAOC Offices 10 - Certified Rental Housing Provider — Week 1 Wednesday, 8:30 am–12:30 pm, AAOC Offices, See Page 34 11 - Workplace Harassment Seminar Thursday, 9:00–11:00 am, AAOC Offices, See Page 15 16 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge 17 - Certified Rental Housing Provider — Week 2 Wednesday, 8:30 am–12:30 pm, AAOC Offices, See Page 34 24 - Certified Rental Housing Provider — Week 3 Wednesday, 8:30 am–12:30 pm, AAOC Offices, See Page 34 25 - INSPIRE Property Management Luncheon Thursday, 11:30 am–1:30 pm, Great Wolf Lodge, See Page 5

MAY 1 - Certified Rental Housing Provider — Week 4 Wednesday, 8:30am–12:30pm, AAOC Offices, See Page 34 8 - Certified Rental Housing Provider — Week 5 Wednesday, 8:30am–12:30pm, AAOC Offices, See Page 34 14 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 15 - Certified Rental Housing Provider — Week 6 Wednesday, 8:30am–12:30pm, AAOC Offices, See Page 34 21 - General Membership Meeting Tuesday, 7:00–9:00pm, Great Wolf Lodge 22 - Certified Rental Housing Provider — Week 7 Wednesday, 8:30am–12:30pm, AAOC Offices, See Page 34 23 - AAOC’s Multifamily Mingle Thursday, 5:00–7:30 pm, TBD 27 - Memorial Day Monday, Office Closed 29 - Certified Rental Housing Provider — Week 8 Wednesday, 8:30am–12:30pm, AAOC Offices, See Page 34

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

March 2019

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PRESIDENT’S MESSAGE B y J ohn T omlinson

T

hank you all for your membership and continued support in the Apartment Association of Orange County. As I’m sure you are aware, our annual Trade Show is right around the corner and promises to inform our members of the latest developments and ideas available in today’s rapidly evolving market. Approximately 100 vendors and exhibitors will be on-hand offering attendees a wide variety of

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products and services. I have personally attended this Trade Show for many years and have been introduced to a plethora of innovative and dynamic products & services that have not only streamlined my operations, they have positively impacted my bottom line. As I mentioned last month, we have a phemonal line-up of dynamic speakers not to be missed, including Toni Blake, Stephen C. Duringer, and representatives from Newmeyer and Dillion, LLP. The seminar program concludes with the Rental Housing Economic Forum hosted by Nick Lieberman. We just added the Chief Economist of CoreLogic — Frank E. Nothaft to this panel. The board of directors and I would like to take a moment to thank this year’s Trade Show platinum sponsor, Marcus and Millichap, for their generous support of this marquee event. Thanks also to our other sponsors for their support without which our Trade Show wouldn’t be the fine event it has been for 48 years. I hope to see you there, and most importantly, I encourage you to take at least one new idea or product home with you that day. “I have tried to learn something new every day, and that philosophy has served me well,” longtime family-friend Judge Edward J. Guirado once told me over 25 years. I encourage you to accept Judge Guirado’s challenge and learn something new at this year’s Trade Show!

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March 2019

On another note, I would like to address the importance of Red Alerts. As mentioned in this month’s article from our Executive Director, Craig Kirkpatrick, a Red Alert generally comes in the form of an email from the Association regarding an impending bill in front of either the California Legislature, or locally at the City Council level. It is important to note that Red Alerts only work when we have a current email address in our system for you and your company. Secondly, and most importantly, if you do receive a Red Alert, please contact your elected officials and voice your opinion on the legislative matter at issue. I have learned after many calls and visits to Sacramento as well as having served locally as a City Council member, that your voice as a constituent counts and will be heard. I anticipate you will be surprised to hear that elected officials and their staff are actually happy to hear from the people they represent. Make that call! Write that letter! Your elected officials need to hear your voice!

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??


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March 2019

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CRAIG'S CORNER B y C raig K irkpatrick E xecutive D irector

Committees — Legislative

C

ommittees are a big deal at AAOC. Volunteers constitute several committees including Legislative, Education, Membership/ Marketing and Product Service Council. Their missions range from fighting stupid legislation to structuring education classes and membership meetings to promoting business and marketing for new members. Participation on a committee or two is usually necessary to be considered for board membership. Our busiest committee is the Legislative Committee that is chaired by Nicholas Dunlap. This committee is the most visible because it’s on the frontline working hard to promote favorable policy and legislation on local and state levels. It seems when legislative activity can’t get any busier (or worse), California will see much more legislative activity directly aimed at our industry. The same characters are back again like just cause eviction and development up-zoning around transportation routes. Though the effort to repeal Costa Hawkins was resoundingly defeated 60–40, rent control efforts continue on many fronts. Newly elected Newsome has coined the term “Marshall Plan” to solve the state’s housing affordability problem quickly. However, it’s hard to imagine a problem that has festered for decades being solved quickly. I think that’s partially where the idea of rent control resonates with legislators. Though we know the inefficacy of rent control, legislators can show their constituents that they’re

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trying to solve the crisis. The legislature introduced approximately 200 bills on December 2 — the first day of session. Upon reconvening on January 3 it continued to introduce new bills by doubling the number to 474 bills in two weeks. Will they surpass last year’s total of 2200? Probably! Just to put that into context, remember there are 80 members in Assembly and 40 State Senators. We expect around 150 bills affecting our industry with 45–55 being on our Tier 1 list. The last day for bills to be introduced in the Legislature was February 22. Gov. Newsome has long been an advocate for affordable housing and has repeatedly called for this housing “Marshall Plan.” His proposed budget released on January 10 includes a number of affordable housing proposals, including funding for local governments to “jump-start” housing development as well as funding for development of housing for moderate-income households. It also expands the state’s Housing Tax Credit Program. In total the budget proposes $7.7 billion across multiple state departments and agencies dedicated to housing and homelessness. Moreover, following a housing roundtable, he issued an Executive Order on housing on January 15. This order requires the Department of General Services to create an inventory of all state owned property to determine what properties can be developed on state lands to increase affordable housing. It also asks the Legislature to address rent

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March 2019

costs post Prop 10. However there is little mention of tacking the barriers to development that slow the process and contribute to making building affordable housing very difficult and almost impossible to pencil out. We need to send a strong message to our lawmakers. The apartment industry in Orange County and the state is a vital component to the overall economy. AAOC and the California Rental Housing Association (CalRHA) will have to be more proactive in the legislative process. Our industry needs to realize that we will continue to be under attack and it’s incumbent that we figure out a way to be part of the solution. We can either be at the table or on the (chopping) table. I don’t know what the solution is, but rest assured the AAOC Legislative Committee is prepared to be at the table to ensure the solutions presented are reasonable and supportive of our industry. If you want to get involved with our advocacy activities, please join us. You can participate on so many levels and help make our voice heard. Please keep an eye out for emails, communications, and RED ALERTS, and get involved when asked to contact your elected officials regarding vital industry votes.


March 2019

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SACRAMENTO REPORT B y R on K ingston

Statewide Rent Control, Mandatory Section 8, New Water Fees And…

T

he legislature and state administration has started out the new-year proposing numerous statutory and regulatory changes that could immediately affect our day-today business. The proposals should assure we must be heavily involved shaping the outcome of dozens of the publics policy issues. Now, let’s take a look a just a few of the state proposals that should raise your eyebrow a bit.

was amended that would have generated at least $100 million a year to pay for the cost of rebuilding the water systems in the central valley. That bill died. The bill proposed to impose a tax on every customer’s water bill, including all rental property owners water bills, would be increased by the following amounts:

Proposed tax on water bills:

2. For a customer with a water meter that is greater than one inch and less than or equal to two inches in size, ($4) per month.

Just days after becoming Governor, Gavin Newsom is proposing a tax on drinking water. It would be “voluntary on all ratepayers to fund safe drinking water projects in the central valley. The claim is that it is necessary because this is in the eyes of proponents, the only opportunity to bring clean and safe drinking water to nearly 1 million Californians who cannot drink the water that comes out of their faucets. An investigation by media claims that 360,000 residents are served water by systems that violate the state standards for nitrates, arsenic, uranium and other pollutants. This is not the first time the legislature has considered trying to pass a new tax where those that are served by those water systems can ill afford to pay the millions of dollars that are necessary to repair and replace their water system infrastructure. Just days before the 2018 legislature was due to adjourn for the year a bill,

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1. For a customer with a water meter that is less than or equal to one inch in size, ($.95) per month.

3. For a customer with a water meter that is greater than two inches and less than or equal to four inches in size, ($6) per month. 4. For a customer of a water meter that is greater than four inches in size, ($10) per month. 5. For a customer without a water meter, ($.95) per month. The bill would have allowed each customer to provide a voluntary remittance as part of the customer’s water bill. Each water bill would have allowed for voluntary remittance to pay for the cost of an overhaul of the central valley water systems. Each customer would have allowed the option of deducting the voluntary remittance from the bill if the customer elects not to pay the voluntary remittance (emphasis added). The vol-

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March 2019

untary nature of paying the surcharge would have been required to “opt out” with each bill. This of course, would have had a significant impact on our industry. We do not expect this year’s legislative measure to be significantly different than last year’s bill.

Statewide Rent Control

Few thought that the legislature we not let go of rent control. As expected, Assembly Members Bloom, Bonta and Chiu introduced AB 36. The bill states that the Legislature’s intent is to enact legislature to “stabilize renal prices and increase the availability of affordable rental units.” The intent and direction of this measure is clear. It is unfortunate that some believe the only way to address the housing affordability crises is through rent control.

Mandatory Section 8

The Western Center on Law and Poverty is sponsoring a bill that will prohibit property owners from denying an applicant for residential tenancy because he or she has a Section 8 voucher. The bill proposes to force owners to accept vouchers, which will require owners to keep property off the market for up to 45 days for inspections and other contractual obligations to be met at the inception of a tenancy. The proposal requires property owners and managers to participate in the “voluntary” federal program and adhere to over 400 pages of the federal


program’s rules and regulations. It thus forces owners and managers to contract with the federal government, whether they want to or not. A forced partnership with a governmental agency significantly impacts business operations, unreasonably interferes with private property rights, and requires the property owner to contract with the federal government. Under contract, property owners become subject to federal laws and regulations to which the owner would not otherwise be subject. Moreover, they are subject to mandates onerous and burdensome inspections, maintenance, reporting, and other compliance regulations. Numerous federal courts have refused to force owners to involuntarily participate in a federal program because those courts recognize that owners have a legitimate business reason to participate in the programs. For example: • In Salute, the Second Circuit held: “We think that the voluntariness

provision of Section 8 reflects a congressional intent that the burdens of Section 8 participation are substantial enough that participation should not be forced on landlords.” 136 F.3d at 300 (emphasis added). The “burden of participating in the Section 8 program cannot be viewed as imposing only reasonable costs or insubstantial burdens[.]” Id. at 301. To the contrary, “it is easy to conclude that, for landlords who reject voluntary Section 8 participation, the contract with the federal government, the retention of counsel to make the Section 8 arrangements, the requirements for compliance, and the limitations on use (actual and potential), are ‘unreasonable costs,’ an ‘undue hardship,’ and a ‘substantial burden.’” We expect well over 100 bills to be introduced this year that will affect the business of residential rental property ownership and management. This

March 2019

month’s article should have wet your appetite or should I say, ruined your meal if you read this short article over a meal. Copyright© 2018 CalStrategic Copyright© 2018 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

Are you looking for a particular product or service? We can help! Visit our Buyer’s Guide beginning on page 51 for the resources you need!

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LOCAL LEGISLATURE B y B ill C hristiansen

The Local Political Scene

All politics is local” is the oftenquoted phrase mostly associated with 1980’s Speaker of the House Tip O’Neil. Local politics in Orange County is different than in many urban areas in California because we don’t have one predominate city. The cities of San Diego, Los Angeles, San Francisco and Fresno all dominate their local political scene and the multi-family policies of their counties. In Orange County we have 34 individual cities each with their own political policy agendas, plus we have five County Supervisors. Local politics in Orange County has an advantage because each of our 34 cities has an elected city council, which in turn provides much more direct representation with over 150 city council members for our 3 million residents. In Orange County we have a greater opportunity to hold our elected officials responsible for their policies. In contrast the City of Los Angeles has 4 million people represented by only 15

city council members and the County of Los Angeles has 5 County Supervisors for over 12 million people. Most of our local Orange County elections will be in 2020, with a few exceptions in 2019. The City of Seal Beach had a run-off election to fill a city council seat at the end of January, and the City of Orange will have an election on November 5th to fill a vacant city council seat. The City of Fullerton opted to appoint a new city council member at the end of January rather than leave a seat vacant until November. The other upcoming local election is for County Supervisor in the 3rd District. The seat is currently vacant because the previous 3rd District Supervisor was Todd Spitzer, who was elected as Orange County District Attorney last November. Spitzer had to resign the supervisor’s seat in January to take office as District Attorney. The special election to fill the 3rd District

seat will be on March 12th. The three front-runners are Irvine Mayor Don Wagner, former Congresswoman Loretta Sanchez and former Anaheim City Councilmember Kris Murray. These local elections all matter to the multi-family housing community because our local politicians are being increasingly pressured by Sacramento to address the affordable housing crisis in California. The Sacramento politicians want to use our local city governments to solve their statewide housing crisis and Orange County is in their crosshairs. The governor’s lawsuit against the City of Huntington Beach over affordable housing policy is the prime example. “All politics is local,” and in Orange County we will continue to watch our local elected officials very closely to make sure the affordable housing crisis does not generate “solutions” that hurt the multi-family housing community.

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March 2019

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers Normally I love the smell of garlic, but enough is enough! I’ve been receiving escalating complaints from my residents concerning a housing tenant on Section 8, who seems to use a bit too much garlic and curry when cooking meals. The smell permeates the building and has been bothering the other residents. Other than the garlic and curry complaints, she is a great tenant, don’t want to lose her, but I certainly can’t lose the other tenants! What to do?

Since you don’t want to lose her as a tenant, then you should send her a letter explaining the complaints and reminding her that she cannot interfere with the other residents’ use of their apartments. The objectionable smells wafting from her apartment are entering the others and bothering them. Keep it friendly but firm, offer suggestions, i.e. open windows, air purifier, take a cooking class, etc. When that doesn’t work, then a three day notice to perform covenant or quit requiring her

to cease her objectionable conduct could be served. Depending upon the severity of the matter, you could either proceed to evict based upon the notice to perform, or you may terminate the tenancy with a ninety day notice to terminate the section 8 housing contract. Keep in mind that the threshold of ‘good cause’ is low after the first year of a housing tenancy, and the risk of losing good tenants due to her objectionable behavior is very real and actionable.

in the event of a CO poisoning inside your apartments causes a death, or worse severe brain damage in a child or other resident. Your failure to comply with the statute, negligence per se, will support a very large jury award against you. An intentional non-compliance with the statutory requirement can be very problematic for you and may actually provide grounds for your insurance carrier to deny your coverage. Best to get the required CO detectors installed as soon as possible.

Never got around to installing the CO (Carbon Monoxide) detectors in my apartments, I know it was required, but just didn’t have the time to install. Any rush?

My new tenants just moved in a month and a half ago. The lease requires that the tenant pays for all utilities, and must put the utilities in their own name prior to moving in. Well, I just received the electric bill, and it’s still in my name. I’m thinking about not paying it, just letting it get shut off. Maybe when the lights go out, they’ll take care of it. Can I do that?

Yes, a violation of the statute is an infraction punishable by a fine of up to $200 per offense. Before a fine is levied, the property owner must receive a thirty day notice to comply. The greater risk is

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No, can’t let the utilities be shut off. Your tenant’s actions are a breach of the rental agreement and must be addressed in compliance with California law. You should immediately prepare and serve a Notice to Perform or Quit- Breach of Covenant notice. The notice should identify the specific breaches, the failure to place the electric utility in their own name, and their failure to pay the utility charges incurred since taking possession. The notice should be specific as to how they must cure the breach, Legal Q&A — continued on page 14

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Legal Q&A — continued from 12 namely, they must put the utilities in their name, and reimburse you for the amount of utility changes that have been billed and incurred post tenancy. Note that some jurisdictions may require that you include a statement identifying a witness who observed the breach, as well as the date and time of the breach. In such jurisdiction, you or your manager would suffice as the witness, and the breach would be considered ‘ongoing’ as it continues to occur. In the event of non-compliance, you would be entitled to file an unlawful detain action to recover possession of the premises. Rarely though is that necessary, as the vast majority of residents will immediately comply. Can’t seem to keep my apartments maintained. Lately, it seems like they are falling apart. I do the best I can, I fix most stuff myself, and contract out some, but it seems like some of my tenants are sabotaging the apartments. I’ve replaced the smoke detectors in one of my rentals three times in the last year. I know something’s up, what do I do?

It’s more important now than ever before that you establish and follow an operations and maintenance plan when

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managing and maintaining your rentals. Not only is it just good business sense to maintain your rentals properly, but also the law mandates your prompt response to complaints of serious habitability defects. It is critical to identify tenants who engage in damaging and destructive conduct. Although the code specifically precludes a tenant from benefiting due to his inflicting damage to the apartment, often it is difficult to prove the tenant caused the habitability defect. A good practice to enact is to create a maintenance log of repairs to each unit. Many owners will require a tenant “sign off ” when the repair is completed, other owners photograph the repaired item upon completion as proof of completion. These practices will support your claim that the “selfdestructing” smoke alarm is being damaged by the tenant. Several pieces of legislation have been enacted to crack down on the small minority of landlords who fail to properly maintain their buildings. Depending upon the severity of the defect, and providing that it is not tenant caused, a landlord may be cited by one of several governing agencies and given a period of time, ten to thirty-five days to make the repairs. If the repair is not completed as required, there are provisions that would allow the governing agency to make the repair and add the fees and

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March 2019

costs of correction as a lien against the property. Additionally, legislation eliminates the tax benefits to the owner during the period of non-compliance, and in extreme circumstances, precludes an offending owner from demanding or accepting rent. Now more than ever before, it is critical that you document your repairs and identify the residents who are engaged in sabotage or other destructive conduct. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

Do you know… AAOC is non-profit?? That means YOUR dollars come back to

YOU!!


WORKPLACE HARASSMENT

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Presented By:

Date:

Thursday, April 11, 2019

Time:

Registration — 8:30am Program — 9:00–11:00am

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

Cost:

Members — $50 Non-Members — $70

2 CEC Points

Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on April 11, 2019

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

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Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

March 2019

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15


DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I have heard the terms “Preventive Maintenance” for as long as I have owned apartments. But, I’m not sure how it applies to me. I own a small four-plex, I’m handy and just fix things as they come up. Preventive maintenance just sounds like more work and expense to me and no doubt invented by a hardware store owner! Tom

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On the surface “preventive maintenance” may sound like a hardware store owner’s dream and it may in fact be, we don’t know! But, whoever came up with the idea was pretty smart. Both on a large or small scale, preventive maintenance or “PM” for short is a huge money saver not only in parts, but also in time. An unplanned breakdown is never convenient. Surprisingly, chances are high of a breakdown happening on a Friday evening after hours or over the weekend. Planning for a breakdown is the first step in avoiding an unplanned breakdown. Look at your apartment building with a critical eye and list everything that might go wrong at some point in time. This list would include: water heaters, hot and cold water supply lines, faucets, drains, garage door springs, heating and air conditioning, etc. At minimum you should have on hand repair parts for all the items on your list along with the

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My apartment building was built in the 1950 and has no insulation in the walls or ceiling. What do you recommend as the most cost effective method of insulating the building? Sam It is very common for older buildings to have no insulation whatsoever. As for where the best bang for your buck is concerned; ceiling insulation is the winner. For single story or top story units, ceiling insulation is very easy and inexpensive to install. Wall insulation is much harder and involves a more invasive approach. To illustrate the

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tools to do the work. If you want to get ahead of a potential breakdown, figure out the estimated lifetime of each item and schedule either a service date for the item or replacement of the item before a potential breakdown. As an example: A one hundred gallon water heater without maintenance may last between six and eight years. The same water heater with yearly maintenance of cleaning out the calcium buildup in the tank, inspection of the Zinc rod and burner assembly might last as long as ten to fourteen years. Another less extreme example might be cleaning out the main drain lines once a year before the big holiday season. It is much cheaper to have a plumber service your building on a Tuesday morning than on Thursday Thanksgiving night.

March 2019


differences; ceiling insulation can be either batt insulation or loose fill insulation. The batt method is a bit more labor intensive and is less effective than loose fill. If you decide to use loose fill, be careful not to block ventilation holes or cover any through the ceiling light fixtures. Insulating existing walls typically involves drilling holes just below any fire blocks and blowing loose fill insulation into the wall cavity. Repairs to walls will be needed after the work is completed. The best of all worlds would be to do both wall and attic insulation. But if you must choose one over the other, we recommend doing the attic first as we have found this to be the most effective at cutting heating and cooling costs. You may want to check with your city or utility supplier; they often have low cost energy saving programs, or rebates.

If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is a licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel. Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker. He is currently on the Board of Directors and Past President of the Apartment Association of Orange County and past Chairman of the association’s Education Committee. Jerry has been involved with apartments as a professional since 1988.

Dear Maintenance Men:

I’m planning to rehab all the upstairs bathrooms in my apartment building. This is starting to be expensive and in order to save money, I am thinking of using heavy-duty shower curtains instead of the more expensive sliding shower doors. What do you think of this idea? Shelly

Dear Shelly:

We highly recommend that you try to save money elsewhere and install the more expensive sliding shower doors. In the long run this will save you more money in the form of avoiding water damage to the flooring, walls, and in the ceilings of the unit below. Not to mention possible rot of structural members and floor joists below the tub. Shower curtains invite water damage, because it is so easy for water to escape onto the floors and beyond. A little water can do a lot of damage. WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com

March 2019

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Apartment News

17


Conserve to Preserve For Substantial Water Savings, Begin in the Bathroom

D

espite a relatively strong rainy season, it’s no surprise that water bills are on the rise with no signs of abating. Years of drought conditions and deferred maintenance on an aging infrastructure mean that rates are likely to continue rising for the foreseeable future. But that doesn’t mean owners need to sit back and accept ever-higher bills. There are a number of easy, economical fixes that will cut down on water usage. A simple bathroom retrofit can give owners the biggest bang for their buck. Leaky and inefficient toilets, showers and sinks are the biggest contributors to wasteful water use. In fact, according to the Environmental Protection Agency’s WaterSense program, toilets alone account for nearly 30 percent of the average home’s indoor water consumption.

Tackling Toilets

Leaks are the first topic to tackle with your toilets, particularly so-called

“silent leaks” caused by worn flappers. This easily fixable issue can waste up to 30 gallons of water each day without you or your tenants even knowing there is a problem. Luckily, there is a simple way to find out if you have one of these silent leaks. Just place a few drops of food coloring into your toilet’s tank and wait 10 minutes. If the dye shows up in the bowl, you have a leak that can most likely be repaired simply by replacing the flapper. Even if your toilets aren’t leaking, they can still be wasting water with every flush. Toilets installed before 1977 use 5 gallons per flush, and those installed between 1977 and 1994 use 3.5 gallons per flush. Most toilets installed after 1994 use 1.6 gallons per flush, which is a huge improvement on the older models but still 20 percent more water than a new WaterSense-labeled toilet. These toilets, approved by the EPA and independently certified to meet a high bar in both performance and effi-

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B y E mily L andes ciency, use only 1.28 gallons per flush. Depending on the age of your existing toilets, replacing them with WaterSense models could reduce water use by up to 60 percent per flush. The EPA estimates that a toilet upgrade can save the average family 13,000 gallons of water per year. Obviously, those savings will be even larger in a multiunit building when toilets are replaced building wide. Plus, the SoCal Water$mart program offers a $40 rebate for each high-efficiency toilet installed in buildings with five or more units.

Shower and Sink Savings

More savings can be found in combination tubs that use a diverter to switch between bath and shower functionality. Older diverters often leak and can be easily replaced with newer models for substantial savings. Find out your leak rate by putting a bucket under the tub spout while the


shower is running. After one minute, measure the water collected in the bucket to determine the diverter leak rate. If the bucket collects more than one-tenth of a gallon of water, it should be replaced. In addition, replacing older showerheads with WaterSense showerheads can save the average family 2,900 gallons of water a year, according to the EPA. Plus, since these showerheads also reduce water heating demands, there is a secondary energy savings as well. The EPA estimates that if every home in the U.S. installed WaterSense showerheads, we could save more than $2.2 billion in water utility bills and more than $2.6 billion in water heating costs. Many of the complaints about low water flow from these aerated showerheads are actually caused by scale build up. When possible, inspect aerators to make sure that the flow is not restricted. Cleaning the existing aerator, or replacing it if necessary, can go a long way towards making sure tenants are happy and saving water without complaint. The same maintenance is needed on bathroom sink aerators, as these simple accessories can reduce waterflow by 30 percent without impacting performance—if they are kept clean. But, just as in the shower, scale accrual can occur due to mineral build up. Without regular maintenance, tenants get frustrated and often remove these aerators to increase flow rate. Installing tamper-proof water-saving accessories throughout your bathrooms, and following up with maintenance checks so that the devices are behaving as they should, will go a long way towards assuring that residents comply with your conservation goals. Emily Landes is the content director at Livable, a smart billing software company with products designed to save money, as well as the environment. To find out what Livable can do for your property, check out livable.com or call 877-789-6027.

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11/19/18 Apartment News

19

10:21 AM


7 Powerful Visual Motivators

I

a list of how you could feature notable personnel in your monthly company newsletters, blogs and digital feeds. Plan time during quarterly meetings to recognize great work. Print certificates and frame copies of their feature blog. Focus on how you can capture the moment in a visual tool. We love to use a company called DuraPlaq.com to turn paper and pictures into beautifully mounted plaques for your team’s office wall as a constant reminder of your praise.

f “seeing” is believing, I am a believer in seeing! I like things I can see, hold and touch. In this high tech world it is important to remember to give our team visual tools that facilitate ideas. The world today is filled with so many negative messages; we need to make sure our teams have encouragement in their office. I’ve created some visual tools and resources to keep them motivated! The “seeing is believing” graphic was built at www.recite.com A great place to take your message and create a fun visual that is easy to build and send to your teams.

What visual tools are you using this year to motivate your team? 1. Public Praise — Make a list of the public platforms you control from digital outlets to group gatherings, then outline how they can be used to praise your team in public. Make

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2. Presidential Praise — Utilize the voice that matters with “One Minute Motivators”. Set up a weekly congratulatory phone call from the president of your company to an onsite team to reward great performance. Provide a form for managers to use in requesting a phone call from the president to their team that gives specific names and details relevant to the accomplishment. Time yourself to see just what you can say in 60 seconds of “Atta-boys.” It will astound you! Today many

www.aaoc.com

March 2019

BY TONI BLAKE

executives and leaders are using “Voice memo” on their phone to record and then send personal motivational messages for their teams. This can be listened to over and over again for inspiration and recorded around the executive’s busy schedule. 3. Follow-up on requests, emails, comments and suggestions. How do you manage your things to do? I have a great app called “Things” that I added to my phone and desktop to help me stay on top of important details and deadlines. There are a ton of apps for that!

4. Speak their language — Utilize rewards that are meaningful and help the team experience a win. People like to have visual goal reminders. Post visual goals in the office with lists including: lease apartments, complete make-readies, follow-up calls on service requests and new move-ins, outreach marketing, call backs on prospect cards, Motivators — continued on page 22


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March 2019

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21


often clearly understood by leadership that needs to be passed down to the front-line team. Make sure they understand your motivation, reasons for directives and important timelines. Knowing “why” can give them clear understanding and inspiration to move your goals forward.

Motivators — continued from 20 send follow-up emails, upload a blog to the social content and set up weekly post on Facebook. Assign a number and one secret “Daily Double” to each task. When a team member accomplishes a task, they receive points from the assigned numbers and one will win the “Daily Double”! Use a sharable reward certificate like the one shown here for a 2-hour lunch or sleep late coupon. You don’t need money to reward your team. Time is money so give them extra “free time”! 5. Communicate the full why — Give a clear picture of projects data and details. Create an action plan template that includes all the required information so delegation can be complete and accurate. Establish regular checkpoints for team members to measure their progress. There is extra information

6. Direct in private — When performances need guidance, and expectations need to be clarified, take the matter up in private. Emphasize available support, service, tools and rewards for accomplishing goals. Build on the importance of each team member working together. Find out if there are special needs involved that you were not previously aware of and write out a plan that can be reviewed and seen by all parties. Being “on the same page” gives clarity to the goals and visually supports positive progress.

7. Encourage problem solving — Establish a culture that rewards problem solving and creative thinking! Create awards for great ideas, new techniques, and problem solving, because progress matters. Creative companies find a high percentage of their best progress is found through problem solving in the field. Print signs, submission forms and offer tips on creativity to your teams. OfficeOxygen.com is a great place to find creative office Motivators — continued on page 25

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March 2019


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March 2019

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23


Emergency Preparedness — Will You Be Ready?

T

ypical emergency situations, in property management lingo, cover “fire, flood or blood”. Take a look at the headlines this month and most of our country has suffered from some type of disaster or emergency situation: wildfires, hurricane caused high winds and flooding, earthquakes, tornadoes, bomb threats, renegade shooters, and the list goes on. One of the duties of a property management company and its staff is to have a contingency plan in case of an emergency situation. As property managers, what should we do? We must educate our staff about possible situations and how to respond to them. We should include sample emergency situations in our policy and procedure manuals and share a list of emergency contacts. FEMA has leaders and regional offices around the country. Become familiar with their office closest to you. FEMA stands for the Federal Emergency Management Agency, an agency of the U. S. Department of Homeland Security.

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Apartment News

Their customer service number is 1-800-621-3362 and their website is https://www.fema.gov. There is a map of the United States showing which states are in which regions that can be accessed by visiting https://www.fema.gov/ regional-contact-information. This site also gives one access to flood maps. For the addresses and telephone numbers of the Emergency Management Agencies by state, visit https://www.fema.gov/ emergency-management-agencies. The National Emergency Training Center is a subsidiary of FEMA. They teach courses on how to minimize the impact of disasters and emergencies. Other “readiness resources” to have on your list should include: • Power outage — names and numbers for local electric supply companies; • Road closures — state Department of Transportation; • Water — city or private water providers for sewer-related emergencies such as broken water mains, fire

www.aaoc.com

March 2019

BY ELAINE SIMPSON

hydrant, or water service line or sewer backups; • Cable, Phone, Internet Service — list local companies with phone numbers and websites; • Gas — local companies with numbers and websites; • Public Safety — 911 and nonemergency numbers for police and fire departments; • American Red Cross — http://www.redcross.org/get-help; • Your County Department of Emergency Management; • Your County Department of Public Health; • Your State Department of Emergency & Military Affairs; You can also download a guide provided by the U.S. Department of Homeland Security at Ready.gov called Protecting Your Family and Your Home, an Emergency Preparedness Guide. For assistance writing a Policy and Procedure Manual or to find out more about the many and various ways Occupancy Solutions can prepare you for the future with in-person customized training or online e-learning training webinars and property management courses, visit www.occupancysolutions. com today or call 1-800-856-0948 for a free consultation. Stay safe and be ready. As one recent campaign touted “Disasters Don’t Plan Ahead…But You Can!”


About the Author: Elaine Simpson — Owner, Occupancy Solutions, LLC Operations, Leasing, Marketing Consultant and Training Specialist Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.

With over 30 years of experience in the multi family industry, Elaine Simpson founded Occupancy Solutions, LLC to provide on site operations, human resources, housing program compliance, maintenance, marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and affordable housing communities throughout the United States. Occupancy Solutions assists communities by providing proven, cost-effective techniques and strategies that achieve increased occupancy, improve resident retention, minimize expenses and increase net operating income.

Ms. Simpson is a licensed real estate broker in Michigan and Arizona, a Certified Senior Real Estate Specialist, a member of the National Speakers Associations, a National Apartment Association Education Institute Faculty Member, an Accredited Resident Manager a Certified Assisted Housing Manager and John Maxwell Certified Coach, Trainer and Speaker. Let Occupancy Solutions create solutions for your community. To learn more about the vast range of services and trainings Occupancy Solutions can provide, please visit www.occupancysolutions.com for more information.

LOCAL ADVANTAGE. MULT I FA M I LY S A L ES | 1 0 3 1 EX C H A N G E S | F I N AN C E | APPRAISAL

Motivators — continued from 22 tools your teams will use for inspiration. This year make a plan for using powerful visual motivators with your team. About the Author: Toni Blake is a popular international speaker, consultant, author and comedienne inspiring thousands of multifamily apartment industry professionals every year. With over 30 years of training experience, her “laugh while you learn” approach has made Toni one of the most soughtafter experts in her field. As a published author, Toni’s ideas have been published in dozens of trade magazines and blogs across the country. In November 2008, Toni was awarded the Multifamily PRO “Industry Legend” Award. She was selected by the National Apartment Association as one of the industry’s “Marketing Gurus” and is recognized for her research and innovative concepts in customer service, sales, marketing and social media. Toni was honored at the very first Multifamily PRO “People’s Choice Awards” winning awards for “Educational Excellence” and “Imagination and Innovation.” Utilizing her multi-lingual talents,Toni was a featured speaker at the 2006 ISTA Conference in KasselGermany, presenting IN GERMAN to an audience of 260 German multifamily professionals. She currently serves as President of TotallyToni.com. Toni lives in Northern Colorado with her husband.

www.multifamilysocal.com Contact your local multifamily expert: Dan Blackwell, Senior Vice President

+1 949 307 8319 dan.blackwell@cbre.com

March 2019

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25


Are You Prepared to Handle a Personal Financial Crisis?

I

ndividuals who are married or in a committed relationship face the possibility they’ll end up managing finances alone at some point in their lives. Unfortunately, the first time many experience handling complicated financial matters alone is during a personal crisis following the divorce or death of a spouse or partner. We’ve prepared a list of thoughtprovoking questions pertaining to

financial fitness and crisis preparedness. You can use these as a starting point to check how prepared you are to handle a personal financial crisis in your life. Begin by reviewing the questions, and then determine what you’ve already done and check those items off the list. For the questions you need to address or take action on, seek the advice of your professional advisors and trusted family members.

BY JASON SHERR

Asset management • Do I have a clear picture of where my assets are located? • Will my retirement assets provide a comfortable retirement for my life expectancy? • Do I have a well-diversified portfolio? Handle Crisis — continued on page 28

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March 2019

”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.” — Mark B., Real Estate Broker & AAOC Member “The work you did in the kitchen was high quality and at a fair cost. The quartz countertops are a great update. I appreciate your professional crew and their workmanship.” — Don S., AAOC Member

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Handle Crisis — continued from 26 • Are my assets titled properly? • Do I have an emergency fund? • Am I taking advantage of techniques to reduce my taxes?

Estate planning

Debt management • Do I know my credit score? • Could I get a loan if I applied?

Insurance • Do I have enough insurance coverage to cover medical expenses? • To provide for disability/long-term care?

• Do I have a will? • Is my will current? • Have I determined what my family may owe in estate taxes? • Have I funded my estate-tax liability? • Have I explored and taken advantage of wealth-transfer techniques? • Do I wish to provide for charitable giving? • Are my power of attorney and my living will up to date?

• To provide for family members’ security? • To fund estate-tax liability?

In addition… • Have I coordinated my advisors’ (financial, attorney, CPA, banker) activities? • What changes in my life are likely to occur within the next three years? • Do I know the status of my parents’ and children’s financial situations

and the implications for my financial well-being? • Would I be prepared for a family emergency if it happened tomorrow? Learn how to handle debt and find the balance between debt and investing at https://www.wellsfargoadvisors.com/ planning/goals/getting-started.htm. Our firm does not provide tax or legal advice. About the Author: TThis article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President-Investments. He can be reached at Jason. Sherr@wfadvisors.com or 949-862-1248. Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/MAY LOSE VALUE. Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. © 2018 Wells Fargo Clearing Services, LLC. All rights reserved. CAR # 0118-01823

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29


January General Membership Meeting Recap

R

ain couldn’t stop over 200 members from attending our first General Membership Meeting of the year! It was action-packed, but don’t just take our word for it — keep reading to find out.

To start the program, we presented distinguished awards to recipients that love this industry as much as we do. AAOC’s VP of Legislative Council, Nicholas Dunlap, presented Assemblywoman Sharon Quirk-Silva with the

2018 Apartment Association of Orange County Legislator of the Year Award. We also presented our Fall 2018 Certified Rental Housing Provider Meeting Recap — continued on page 32

2019 Board installation by Assemblyman Bill Brough. Left to right: Randy Combs, Nick Lieberman, Rick Roshan, Frank Alvarez, Julia Araiza, Laurel Dial and Stephen Duringer.

Membership Meeting Sponsor, Theresa Simes Agency, sharing a laugh with Emil Thank you Scott Schweer of CHASE Multifamily Lending for your continuous Cioban of Strattford Capital. support of AAOC.

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Assemblywoman Sharon Quirk-Silva awarded the 2018 Legislator of the Year by Nicholas Dunlap.

Meeting Recap — continued from 30

Congratulations to our CRHP Graduates. Left to right: Ana Szekely, Efren Garcia, Rosa Alonso, Judith Gutierrez and Ruslan Gasimov.

Graduates with their Certificates for excelling and competing the 11-week program. Our 2019 Board of Directors and President were sworn in by Assemblyman Bill Brough. Lastly, Steve’s presentation included a 2018 Year-In-Review, a look into what’s new for 2019 and Issues & Trends to watch. A special thank you to our sponsors — CHASE Multifamily Lending — Scott Schweer, McCarthy Roofing, Farmers Insurance — Theresa Simes Agency and WR Gorman & Associates. We can’t have events like this without the support of our valued Product & Service Council Members & sponsors! To download event photos, please visit Raise your hand if you love the Rental-Housing us here: www.aaoc.com/event-photos. Industry! Tim Gorman agrees!

Introducing AAOC’s newest President – John Tomlinson!

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All eyes on Steve Duringer for the LEGAL event of the year!

Membership Meeting Sponsor, McCarthy Roofing, enjoyed giving away a raffle to the lucky winner!

March 2019


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Apartment News

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Certified Rental Housing Provider Education Program Expand Your World of Knowledge! — Spring 2019 Program — Each Wednesday, April 10 through June 19 Time: 8:30 am–12:30 pm This 11-week comprehensive training course is beneficial to anyone in the rental-housing industry! Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Schedule of Classes

• Residential Property Management • Property Marketing Analysis & Strategies • Property Maintenance • Leasing Techniques & Renting to Qualified Residents • Legal Issues Affecting Landlords & Tenants • Human Resources • Fair Housing & Government Standards • Employee Development • Financial Management & Budgeting • Liability, Emergency & Crime Management • Insuring & Protecting Your Community

REGISTER TODAY!! All Classes held at the AAOC Office: 525 Cabrillo Park Drive, Suite 125, Santa Ana, 92701 Members: $595 Non-Members: $695 Payment must be paid in full by event date. Cancellations require 72-hour notice.

To REGISTER — Go online: www.AAOC.com or Call: (714) 245-9500 As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

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WHEN: WEDNESDAY, APRIL 17, 2019 FROM 2:00-4:00PM WHERE: 525 CABRILLO PARK DRIVE | SUITE 125 | SANTA ANA RSVP: WEB.AAOC.COM/EVENTS OR CALL 714-245-9500 BRING: LAST MONTH’S UTILITY BILL(S)

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48th Annual Trade Show & Conference The

of Rental Housing

Orange County Fair & Event Center, Costa Mesa, California Thursday, March 28, 2019 • 8:30 am–4:00 pm ONLINE REGISTRATION IS OPEN, visit us at www.AAOC.com Platinum Sponsor:

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Gold Sponsors:

March 2019


FREE 2019 Trade Show Seminars 9:00 – 9:45 am

Keynote Session

Toni introduces attendees to powerful perception shifts by unlocking the secrets to neuromarketing that will impact meeting and greeting, tour path, demonstration, closing and follow-up. Learn how simple low-cost transformation in your customer leasing experience will increase your perceived value and position you as the BEST choice. Sponsored by:

Toni Blake TotallyToni.com and International Speaker

10:30 – 11:15 am

2019 Legal Update • • • •

Issues and Trends Fair Housing Compliance Best Management Practices Best Strategies to Survive These Challenging Times

Sponsored by:

Stephen C. Duringer, Esq. The Duringer Law Group, PLC, AAOC Board Member

12:00 – 12:45 pm

Preventing Litigation Through Insurance & Employment Practices • Preventing pitfalls when obtaining insurance • Best practices for avoiding litigation • Communicating with your tenants using modern technology Sponsored by:

Rondi Walsh & Jason Morris Newmeyer & Dillon, LLP

1:30 – 2:15 pm

Rental Housing Economic Forum Sponsored by:

Moderator: Nick Lieberman Bona Fide Mortgage and AAOC Board Member

Panelists:

Nicholas Dunlap Avanath Capital and AAOC Past President

Tim Gorman WR Gorman & Associates March 2019

Paul Julian Advanced Real Estate Services www.aaoc.com

Frank E. Nothaft CoreLogic

Apartment News

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Taking the First Step — The Offer and Due Diligence

BY TIMOTHY GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR

from Cash In on the Myths of Real Estate

C

ommitment begins with making an offer. And, as a buyer you have to take that important step in order to obtain the information needed to make an informed and welljudged decision. This is particularly true when purchasing income property. Unlike with most single-family homes, there are no open houses. The reality is that few owners are willing to open up their books much less let their residents

know that they have put the property on the market. Yet you, as a buyer, need to see and review for yourself the condition of both the income/expense side of the property and the state of the units, themselves. When working with my father on his book, Cash In on the Myths of Real Estate, we felt that this was an important topic to address. But is making an offer truly the first step?

As stated in the Cash-In below, the process begins when an opportunity becomes available. But how do you know that the property you are thinking about buying represents a realistic investment opportunity? Just because a broker or agent tells you that it is a “good deal,” you need to put everything into your own perspective. How does the subject property fit you’re your real estate plan? What purpose do you want that property to

3-1 Signing an offer commits the buyer. Popular Belief: Upon signing a purchase agreement, a buyer has to complete the transaction or face litigation if unable or unwilling to close the sale. Bill’s Truth: A purchase contract is a large legal document with lots of small print. The terms outlined are there to protect both parties and to ensure full disclosure of all relevant facts. For the buyer, signing an offer to purchase is merely an agreement to move forward into the due diligence process. The contract does not mandate closing. In the majority of cases, the only way that a buyer can thoroughly inspect a property is after an offer has been submitted and accepted. The commitment to purchase is based upon certain conditions being met and is only executable after all agreed-upon contingencies have been removed. As a buyer, you have the power to protect yourself through the terms that you set in the initial offer. Review any changes to the terms that the seller may seek during the initial negotiations and make sure that conditions are ones that provide you, the buyer, with the protections that you think are necessary. Then, use those protections throughout the escrow process to move ahead in the due diligence process. Cash In: When an opportunity becomes available, don’t be afraid to act quickly and decisively in making an offer.

In the words of hockey star, Wayne Gretzky, “you miss 100% of the shots that you do not take.” 38

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serve? What type of return are you seeking? Remember, too, that with residential investment properties, there are two parts to the equation — the potential income generated and the profit to be realized at the time of sale. However, if in order to achieve the profit desired you have to hold the property for an extra three or four years, then that added time often significantly diminishes your actual rate of return. So what is the first step? You need to analyze the opportunity as offered. If the location and timing in the market cycle are right based upon your personal circumstances, then making an offer is the logical next step. The key is to know the market where the property is located and understand where current prices and underlying values are positioned within the real estate cycle. Achieving this depth of understanding may require the assistance of a knowledgeable real estate professional who understands the dual nature of residential income property as the purchase of both an investment and a business opportunity. In submitting an offer, think about the conditions and contingencies. Again, this is where a professional with multifamily experience can be of invaluable assistance — both in terms of negotiating the appropriate terms as well as in helping to realistically evaluate situations as revealed during the due diligence process. After all, sometimes what may appear to be a negative may in actuality be the underlying opportunity that is a perfect fit for your particular situation. About the Author: Tim Gorman is a commercial real estate broker at WR Gorman & Associates. He is joined by fellow broker, Randy Combs, and Sonya Loera agent. The firm, founded 1972 by William (Bill) R. Gorman, specializes in personalized wealth building through real estate. In December 2018, WR Gorman & Associates joined forces with Keller Williams Irvine as their exclusive Commercial Real Estate Team with Tim Gorman as the Team Leader.

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Apartment News

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Property Management New Year’s Resolutions for 2019

Y

ou know how the saying goes —‘new year, new me.’ Whether you already have a couple ideas on what your 2019 work goals are going to be or are considering winging it, take some inspiration from these New Year resolutions for property management and make 2019 your time to shine. • Enhance your Property Management Skills Looking to reach a few rental property goals this year, like reduced retention rates and a higher ROI? Take the time to learn a few new property management skills or brush up on your training to kick start the New Year. While on your drive to your properties or the office, pick out a property management podcast to listen to. Make a wish list of all the property management skills you wish to learn by the end of the year and get started with online classes available at websites like Udemy1 or LinkedIn Learning2. Consider attending a rental housing exposition and tradeshow to learn more from experienced property management professionals. Learning a new management skill or brushing up on the skills you already have can help you manage more efficiently, and help you be on your A-Game for 2019.

• Quick Tip: CIC Subscribers get free access to the Safe Access For Credit (SAFC) course and certification for Multifamily Housing Professionals, a course

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BY BECKY BOWER

reviewing good credit reporting practices. • Work on your Property Management Brand and Network If your goal is to climb the property management ladder within the multifamily housing industry, you’ll want to pay close attention to your online brand. Believe it or not, your public social media profiles, especially LinkedIn, can play a key role in increasing your opportunities within the rental housing industry. After ramping up your online connections, it’s time to make connections in person. Getting active in your local apartment association or attending a tradeshow can help you meet property management professionals and give you the resources to grow in your field. • Get Organized with Property Management Strategies Staying organized by developing good property management strategies is a key skill. You can jumpstart your newfound organizational habits by working to keep your to-do lists organized and in one place (like your phone or in a planner). You can also use a planner or a calendar

app (like MinimaList3 or Any.do4) to ensure you complete all your daily tasks and remind yourself to check up on property management maintenance tasks. • Reduce Overall Property Management Stress If your goal for this year is to take a breather, use a mood tracking app like Youper5 or Reflectly6 to help discover what influences your mood. This can help you take a step back and think objectively about what’s causing your long-term property management stress and what actions you can take to minimize that stress. Meditation tools can help you in a pinch if you’re feeling particularly anxious and stressed in the moment. Stave away burnout by making it a habit to leave all work-related discussions and thoughts during work hours.

While sticking to New Year’s resolutions is a feat in and of itself, we’re confident you’ll be able to make great progress towards your 2019 property management goals. As long as you keep a positive mindset — Resolutions — continued on page 43

1 https://www.udemy.com/courses/search/?src=ukw&q=property+management 2 https://www.linkedin.com/learning/search?keywords=property%20management 3 https://itunes.apple.com/us/app/minimalist-to-do-list-task/id993066159?mt=8 4 https://www.any.do/ 5 https://www.youper.ai/ 6 https://reflectly.app/

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March 2019


Membership Milestones

The Apartment Association of Orange County would like to express our sincere gratitude to the following individuals and companies for their consecutive membership in AAOC for 20, 30, and 40 years!

a 20 Year Members b Advantage Property Management

Harry Torikian

Pointe Vista Management Inc.

Aileen Nakamura

James Howard

PPI Management, LLC

Alford Property Management

Jim Masoner Apartments

R K Management

Anita J Brace

John Egan

Robabeh Azari

Bowers Properties, Inc.

Kyle P Lemons

Sea Wind Properties, LLC

Bryan K McCoy

L’Abri Management Company

Sharp Homes By The Sea

Casa La Palma Apartments

Lido Equities Management, Inc

Thomas Lyons

Clara Lane

Loma H Webber

Gary and Laurie R Wilfert

Luzzi Apartments

Vern and Edwin Eberhard

Hansen M Perng

McCarthy Properties

a 30 Year Members b Barry and Sally Wasserman

For Rent Media Solutions

Soad Salam

Bruce and Denise Dixon

Herbert I Chambers

Stephen C and Virginia V Hill

Don and Martha Albrecht

Hilton M. Eidelman

Stoffel Realty

Donald R Lawrenz Jr

Inge Zoelch

Thomas and Lesa Williams

Dot’s Realty

Jack B and Arlene M Hoskins

Thomas Kunisaki

Douglas and Sandra Becker

Lawrence Morris

Tomlinson Management

Elton L and Deanna D Epley

Marilyn Houchen

William and Geneviene Southgate

a 40 Year Members b

Bebout Family Properties

Juan J. Sagastegui

Robert V. Peterson

Casa De Santiago Apts

Leroy A. Gates

Steven Kettner

David and Catherine Kirkeby

Newport Apts.

W L Chambers

David Redford and Associates Inc.

Philip R. and Luisa Taylor

W L Whitlock Jr

George B. and Katherine Murray

Richard E. Ruegger

Wayne Parenteau

Helen K. Homer

Robert and Joe-Ann Schmahl

James A. LeRoux

Robert O. McDearmon

March 2019

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Proposition 13 — The Last Taxpayer Protection

T

hank you for having me at your annual membership meeting to swear-in your board and John Tomlinson as your 2019 President. I wish your leadership the best of luck. As I start my third term in the state legislature, affordability is a growing concern to more and more Californians. Since 2009, state taxes and fees have increased $10 billion a year totaling $72 billion. In fact, the state budget currently has a $21 billion surplus, so why are we asking Californians to pay

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more taxes? Many of these increases were implemented to stave off severe cuts to government programs during the previous economic downturn. The recession is long over but the taxes remain and Californians are finding it harder to afford living in the Golden State. The cost of housing is a major part of California’s affordability problem and will only be made worse by attempts to change our property tax laws. Proponents of changing Proposition 13

www.aaoc.com

March 2019

BY STATE ASSEMBLYMAN WILLIAM P. BROUGH

say the 40-year-old measure is the root of California’s fiscal crises; I disagree and believe taxpayers should not have to hand over one more dollar to Sacramento. In the late 1970s, as housing values began to rise and property taxes skyrocketed, many Californians faced the real threat of losing their home. In 1978, California voters passed Prop 13 to stop the never-ending property tax increases. Proposition 13 — continued on page 43


Sacramento Meetings: Don’t Shoot the Messenger

F

BY NICHOLAS DUNLAP

defeat of Prop 10 and many felt compelled to intimate or suggest that it would not end the calls for rent control. The feedback was unanimous: we are either at the table or on the menu and the meal is expected to take place at or before the November 2020 Presidential Election. In fact, most legislators encouraged us to be prepared to negotiate on some sort of workable solution to today’s housing challenges that is centered on or around rent control. Don’t shoot the messenger. The impending deadline to introduce legislation is rapidly approaching (February 22), so be sure to stay tuned to AAOC for all of the updates out of Sacramento. Together, we must continue to fight the troublesome legislation facing our industry and protect and preserve property rights.

or those still reveling in the Prop 10 victory, take notice: the Legislature is back in session and that means we are back to work advocating for our members and our industry. We lost some friends during the last election cycle and only time will tell as to whether or not some of OC’s newly minted Assembly and Senate members will be good for our cause. But it’s not all bad news. We have recently obtained additional lobbyist representation in Sacramento for our CalRHA umbrella entity. So we remain represented as an Association by Ron Kingston and benefit from the representation provided to CalRHA by Capitol Advocacy. We are hopeful that doubling down on our representation efforts will result in better relationships, better insight and

better results. As part of our introductory efforts, I had the opportunity to meet in Sacramento with a small contingency of CalRHA leadership along with new lobbyist Capitol Advocacy. Over the course of two days, we had the opportunity to meet with each member of the Assembly and Senate Housing Committees, along with the Governor’s office to express our interest in working together to address the housing challenges faced by so many across California and really the Country. While there were no specific bills or pieces of legislation discussed, general topics of conversation included: rent control, just cause eviction, Costa Hawkins, new development and more. Legislators were well aware of our

Proposition 13 — continued from 42

proposed bills to water down the prop- Resolutions — continued from 40 osition including implementing a “split-roll” tax, which would eliminate thinking of all the things you want taxpayer protections for businesses. to accomplish rather than all the Higher taxes on businesses will lead to things you can’t or shouldn’t do — higher prices for consumers and fewer you’ll be one step closer to your jobs. Removing residential protections New Year resolutions. of Prop 13 will drive up the cost of About the Author: housing and increase rent, forcing Becky Bower is the Content Strategist at The CIC Blog. many to rethink living in California. She holds a degree in English, with a focus in creative The real problem is not that you pay writing, from CSU Channel Islands. too little in taxes — it is that Sacramento spends too much. As your State Assemblyman, I will fight to protect Prop 13 and continue to advocate for fiscal constraint that is the true solution for California’s boom and bust budgets. It is an honor to serve you and our community in the Capitol.

Prop 13 ensures that property tax increases are limited to no more than one percent of assessed value per year, with a two percent maximum increase in assessed valuation of the property per year. Additionally, Prop 13 requires a two-thirds supermajority vote to pass new taxes in the Legislature and a twothirds vote if local agencies want to impose special taxes. This taxpayer protection kept legislators in check and has helped many seniors and families keep their homes. However, there have been increasing attempts to try to chip away at Prop 13. I oppose attempts to repeal or amend Prop 13. There have been a number of

March 2019

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January INSPIRE Property Management Luncheon Recap

B

ack by very popular demand… (drum roll please) …Angel Rogers! She dropped some knowledge that inspired us to leave that ballroom wanting to make some changes!

Did you know that by 2020, we will have five generations working together? Here’s the breakdown: Traditionalists —born before 1945; Baby Boomers — born 1946–1964; Generation X — born 1965–1980; Generation Y aka Millennials

— born 1981–1995 and Generation Z shaped differently. The three key trends that have shaped these generations are parenting, technology, and economics. Luncheon Recap — continued on page 46

Crystal Gonzalez with AMLI Residential went home with Monopoly: Millennials Edition!

Marie Kaplan with NEXT LEVEL Property Solutions with winner of her raffle prize, Solange Madain.

Janet Clemmons was happy to receive her raffle and McCarthy Roofing’s infamous Friendship soup, thank you to John McCarthy our Membership Meeting Sponsor!

Membership Meeting Sponsor, Teresa Mendoza at AP Staffing got called on by Angel Rogers. Interactive programs are our favorite!

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March 2019

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Luncheon Recap — continued from 44 For example, many Baby Boomers have the parenting philosophy, “We want it to be easier for our kids than it was for us.” This philosophy, in turn, helped create and reinforce Millennials’ sense of entitlement, which is now a hotly debated topic. Moreover, each generation communicates and is motivated differently which is the challenge for employers in order to manage and support this diverse workforce. A special thank you to our sponsors — AP Staffing, McCarthy Roofing and Team Schroeder Management Company ready to be INSPIRED! RentPath! To download event photos, please visit us here: www.aaoc.com/ event-photos

Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

MultiFAMILY & Friends Reunion! Left to right: Angel Rogers, Ronn Ruiz with Apartment SEO, Lisa Wetzel with JWilliams Staffing, Michelle Hartman with Greystar and Debbie Halverson with Deans & Homer Renter’s Insurance

SAVE THE DATE! General Membership Meeting Estate Planning Tuesday, April 16, 2019 • 7:00–9:00 pm 46

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CA License 1048449

March 2019

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

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– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Alexan CTR City — Alliance Residential Blue Sol Apartments — Greystar Cable Properties Cummings Property Dillon Properties Eldridge Property Friendship Shelter, Inc. Gerlach Property Katich Properties Milton Place — Sunrise Management Company Moon Properties Orange Pacific Management LLC Real Estate Investment Associates LLC Roth Family Town and Country Apartments — Sunrise Management Company Young Property

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Featuring

Product & Service Council Members

S

ymmons Industries wants to help you deliver a winning rental experience. How can we do that? Innovation. When you specify Symmons®, you get a brand that has been improving water experiences for 80 years. We are a premier US-based manufacturer of commercial and residential plumbing products, producing a variety of durable, reliable, and beautifully designed products for everything from private homes to large-scale multifamily developments. With Symmons, you’ll impress tenants with faucets and showers that are designed to stand out. You’ll delight property managers with products that are built to last. You can trust that Symmons wants to keep your residents happy and you happier. Here are a few ways we partner with you:

P

M Staffing is a staffing agency dedicated to delivering exceptional customer-focused service and support for the multifamily industry.

We have decades of hands-on experience in the property

management industry and every member of our team has experience in the industry so we have an understanding of your expectations. We’re passionate about finding the perfect fit you need and providing the customer service you deserve. We also stand by our guarantee; if we you’re not pleased with a candidate just notify us within the first 4 hours and we will send you a replacement candidate and you will not be charged for the first candidate. Since we opened in 2015 PM Staffing has been passion-

• Get recommendations from our dedicated Multifamily team for solutions tailored to your project

ate about customer service. Not only do we require each of

• Select from a wide range of faucets, tub/shower systems, and accessories in trending styles and finishes

ensure that you get the same level of service from our in-

• Leverage Symmons Design Studio™ to create one-of-akind designs for an Instagram-worthy look • Receive support from our sales team and in-house design consultants throughout each stage of your new construction or renovation We are the creators of Temptrol®, the first-ever pressurebalancing, anti-scald shower valve constructed of brass, bronze, and stainless steel. The Temptrol shower valve can save you thousands of dollars over the course of your property’s lifetime. Do you keep a regular renovation schedule? Temptrol allows you to replace the shower valve spindle — not the entire valve, which is costly and invasive — to upgrade to any of our stylish interchangeable trims. In a 250-unit property, that could add up to $174,000 in savings between initial installation and two renovations/upgrades. Headquartered in Braintree, MA, Symmons is a privately-held company with regional sales offices and local representatives located throughout the United States, Canada, and Asia. For more information, visit symmons. com or call 714-330-5071.

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our candidates to provide a high standard of service, but we house team as well. Open communication has been the key to our success within our relationships with our clients and our candidates. We ask questions, provide helpful suggestions, and ensure you get the results you need by discussing outcomes with you. We appreciate the time you take in providing feedback to us. As well giving us the opportunity to serve you and our candidates better. We believe at PM Staffing that feedback is invaluable. We know that building and maintaining successful communities starts with quality people — that’s why PM Staffing focuses on finding the right candidate for your community. Because we’ve sat behind your desk before we know what you are looking for in the ideal candidate. Here at PM Staffing we have the experience, attention to your individual client needs, and cutting-edge hiring strategies to serve you best. We’re committed to living these values each and every day because here at PM Staffing, we’re truly Setting the Standard in Multifamily Staffing.


PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Access Control Solutions

Asphalt Sales & Service

Carpentry

CloudKeyz Parakeet

M & M Contracting, Inc. Rose Paving LLC

Buffalo Maintenance, Inc. The Cabinet Depot, Inc.

Accounting Services

Attorneys

Carpet Sales & Service

HMWC, CPAs & Business Advisors

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring

Antimicrobial Services

Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Neymeyer & Dillon, LLP Protective Law Corporation David S. Schonfeld, A Professional Law Corp. The Judge Law Firm Wesierski & Zurek, LLP

BioSweepOC

Awnings

Apartment Market Research Data

Can-Do Windows & Doors

ALN Data Apartment SEO CBRE – OC Multifamily

Bath Restoration or Renovations

Accounting Software HENRI

Answering Service Anyone Home

Carpet Cleaning Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring

Cleaning Service Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services

apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration FSI Construction Pinnacle Apartment Supply South Coast Construction & Repair Symmons

Apartment/Student Housing

Boiler Systems

Kairos Investment Management Company LaundryUp RokitNow South Coast Real Estate & Property Management

Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp. National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Buying Group

Collections

Xpera Group

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management

Apartment Rental Publications & Services

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Cabinets/Refinishing Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs Pinnacle Apartment Supply South Coast Construction & Repair The Door & Window Company

Appraisal

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

Communications TouchPoint

Lee Walker Appraisals

Coin-Operated Laundry Equipment

PSC Service Provider Directory — continued on page 52

March 2019

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PSC Service Provider Directory

Drain Cleaning

Fire & Flood Restoration

Computer Services

California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc.

BioSweepOC Coastal Risk Management Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Restoration Management Company Service First Restoration Inc.

continued from page 51 RentDynamics

Draperies/Blinds/Window Coverings

Concrete Maintenance & Repair

Apex Window DĂŠcor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC

Electrical

Construction AAA Restoration Baldwin Construction FSI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Electric Vehicle Products

AFR Furniture Rental CORT

A-Tech Consulting American Environmental Specialists, Inc. Coastal Risk Management Energx Controls Inc. Enviro Diagnostics American Environmental Specialists, Inc. BioSweepOC Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc.

Countertops 

Protective Law Corporation

The Cabinet Depot, Inc. California Bath Restoration Liquid Amber Designs The Countertop Factory Turnaround Solutions, LLC

Fencing & Gates

Apartment News

Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring

Environmental Consulting & Training

Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

52

Flooring

Furniture Rental

Environmental Services

Buffalo Maintenance, Inc. McCarthy Roofing

Opti-Fit Fitness Solutions

American Appliance Rentals

Consulting

Estate Planning

D & D Technologies Gate Hardware

Financial Planning HMWC, CPAs & Business Advisors

Deck Coatings, Magnesite Repairs, Waterproofing

Fitness Equipment

Fire Safety Black Bird Fire Protection, Inc.

www.aaoc.com

March 2019

General Contractor Baldwin Construction EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. So Cal Builders

Handyman Buffalo Maintenance, Inc.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp. R&B Wholesale Distributors, Inc. Spicer Mechanical


Insurance

Mailboxes

Pool/Spa Service & Repair

Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. Rey Insurance Services, Inc. Sarah Atkinson — State Farm Insurance Agent

Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.

Clear Expectations, Inc.

Interior Design Straight Designs

Internet Services

Buffalo Maintenance, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company Millennial Property Maintenance Pinnacle Apartment Supply South Coast Real Estate & Property Management Universal Site Services

Mold Remediation American Environmental Specialists, Inc. BioSweepOC Interstate Restoration Service First Restoration Inc.

Kitchen Renovations

Odor Removal

Baldwin Construction The Cabinet Depot, Inc. California Bath Restoration Pinnacle Apartment Supply Symmons

BioSweepOC

Agricultural Pest Control Services Forever Lawn Pacific Coast Harvest Landscape Enterprises, Inc. Richard Cohen Landscape Universal Site Services

Paint Sales & Service

Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Agricultural Pest Control Services Bugs Away Exterminators Coastal Risk Management Greentech Heat Solutions Innovative Pest Solutions Lloyd Pest Control The Bee Man

Banc of California Bank of America Mortgage Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Luther Burbank Savings NorthMarq Capital Opus Bank

Lighting JRG Electric Co KD Electric Company

Serving multi-family owners since 1983

Apartment Financing

Can-Do Windows & Doors

Pacific Environnemental & Abatement Solutions, Inc.

AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. Leonardo Property Management LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC

BONA FIDE MORTGAGE

Patio Covers Pest Control

Property Management

PSC Service Provider Directory — continued on page 54

Behr Paint Benjamin Moore & Co EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC West Coast Drywall & Paint

Lead Removal Lending Institutions

Universal Site Services

Maintenance, Repairs, Products

Apartment SEO apartments.com Zillow Group Rentals

Landscapes/Hardscapes

Pressure Washing

• 2–4 units

• 5+ units

Plumbing, Contractors & Supplies California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Symmons

March 2019

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

www.aaoc.com

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PSC Service Provider Directory

Reconstruction

Training Protective Law Corporation

Anyone Home HENRI Rentler ResMan RokitNow

A-Rising Builders AAA Restoration Baldwin Construction Buffalo Maintenance, Inc. EmpireWorks Reconstruction and Painting FSI Construction Interstate Restoration Service First Restoration Inc.

Property Management Staffing & Training

Resident Screening

Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group

Rentler

continued from page 53

Property Management Software

Roofing Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Rain Gutters Argos Homes Systems McCarthy Roofing

Security Services/Patrol Services

Real Estate/Investments CBRE – OC Multifamily Creative Investment Group, LLC DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments, LLC Marcus & Millichap NorthMarq Capital Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) South Coast Real Estate & Property Management SVN / Vanguard — Cameron Irons

ADT Multifamily California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

Solar Thermal Green Solar Technologies

Staffing Service PM Staffing

Tax & Financial Planning

Trash Services Junk Off Valet Living

Tree Service Harvest Landscape Enterprises, Inc.

Utilities & Sub Metering ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program

Video Commercials NPM Staffing

Video Surveillance A.S. Wise, Inc. Bastion Security

Water Heaters ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction

FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors Protective Law Corporation

Website Development/Online Advertising

Telecommunications

Can-Do Windows & Doors Milgard Windows & Doors Pinnacle Apartment Supply The Door & Window Company

Kings III Emergecny Communications Company

Towing

Apartment SEO

Windows & Doors

Dedicated Transportation Services TO’ and MO’ Towing

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

Lee Walker Appraisals Orange, CA 92867 54

Apartment News

714-744-1074 www.leewalkerappraisals.com

www.aaoc.com

March 2019

AIR CONDITIONING & HEATING

Cell-909-228-9956 Service • Repair • Installations Since 1988

Joe Mottes

Licensed, Bonded, Insured C-20 # 538090


PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net A-Tech Consulting Casandra Williams 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 casandraw@atechinc.net — www.atechinc.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 70 for the location of our ad.

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 56

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.” Why Choose Guardian Roofs? Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience. Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients. Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

“Excellent job—neat and clean— definitely highly recommend them —Thank you!” — Benito Notarstefano

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!! Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

March 2019

Lic. No. 847279, B1 & C39

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Apartment News

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PSC Contact Index — continued from page 55

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Property Management Services/Investments.

Engagement and automation tools through Contact Center and CRM software.

ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com Apartment data and market research.

American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents. See the Advertisers Index on Page 70 for the location of our ad.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com

AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

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Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

Baldwin Construction Marty Quick 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 martyq@baldwinconstruction.com Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com

We provide multifamily loans to investors.

Bank of America Mortgage Brett Robinson 520 Newport Center Drive, Suite 950 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com

Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 (714) 838-0601 pbeissel@beissel.com — www.beissel.com Insurance Agency/Brokerage

Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com Paint Manufacturer & Supplier

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com

BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 58

March 2019

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PSC Contact Index — continued from page 57

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

The Bridge Group A Multifamily Brokerage Team

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 70 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 70 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Can Provide You... *Listings for Sale *Market Research Reports *Property Analysis *1031 Exchange Analysis *Rental Surveys *Recent Sales *New Financing Options *Re-Financing Options *Excellent Brokerage!

The Bridge Group 2018 Year to Date: 500+ Units Sold

First Vice President Investments Director, National Multi Housing Group License: 01316702 Phone: 949-419-3297 Mark.Bridge@marcusmillicap.com

www.teambridgegroup.com Apartment News

www.aaoc.com

See the Advertisers Index on Page 70 for the location of our ad.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 70 for the location of our ad.

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

See the Advertisers Index on Page 70 for the location of our ad.

Mark Bridge

58

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278

March 2019

Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.


CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com

Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net See the Advertisers Index on Page 70 for the location of our ad.

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 70 for the location of our ad.

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Inside cleaning & all floor care and window washing

Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

PSC Contact Index — continued on page 60

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date. We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Insurance claims attorney. We make sure insurance pays what’s owed.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

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PSC Contact Index — continued from page 59

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com Enviro Diagnostics Rick Rainey 3100 Airway Ave, Suite 111 Costa Mesa, CA 92626 (800) 963-8184 rrainey@envirodiagnostics.com — www.envirodiagnostics.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

Major appliances for apartments.

Sales and installation of synthetic turf products.

Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 70 for the location of our ad.

Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com We supply all financial needs.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 62

Sondance Painting NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST 562 60

926-7138 Apartment News

BUILDING REPAIR SPECIALIST

• Carpentry • Waterproofing

714-612-8747 BRENT COLLINS CONSTRUCTION

& MAINTENANCE Owner Hands-On Quality Assured Since 1982

Free Estimates

LIC. #828563

• 949

472-7516

www.aaoc.com

March 2019

• Balconies • and More…

Bonded & Fully Insured Nat. Lic. #664171

St. Lic. #426137


NEW Stain Resistant Carpet

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$ 15 (material only)

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Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County! • Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

March 2019

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PSC Contact Index — continued from page 60

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd. North Hollywood, CA 91606 (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 70 for the location of our ad.

JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com

Family owned business providing service to commercial, industrial & residential.

Junk Off Mynor Melgar 1305 E. Wakeham Ave Santa Ana, CA 92705 (714) 818-3035 mynor.melgar@chhj.com — www.collegehunkshaulingjunk.com Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Put 20 Years of Property Management Experience to Work for You • All Repairs and Rehab Performed by Licensed General Contractor at Discounted Rates

2 UNITS — COSTA MESA

• All Monthly & Annual Statements Prepared by our In-House CPA • Vacant Units Made Rent-Ready in 7 Days • Routine Inspections Performed to Prevent Large Repairs

”Thank you for getting our unit rented before it was even rent-ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow Real Estate Broker CA BRE # 01205240

paul@southcoastrealestatebroker.com • www.southcoastrealestatebroker.com

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800-541-1962


Kay Properties & Investments, LLC Dwight Kay 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 (855) 466-5927 info@kpi1031.com — www.kpi1031.com

We’re a national Delaware Statutory Trust investment firm — we help with private, exclusive & off-market DST properties. See the Advertisers Index on Page 70 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Luther Burbank Savings John Fisher 20 Pacifica, Suite 600, Irvine, CA 92618 (949) 428-8057 jfisher@lbsavings.com — www.lutherburbanksavings.com

Custom & standard cabinets for all areas. No job too small!

Boutique style property management.

PSC Contact Index — continued on page 64

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

Leonardo Property Management Kari Horii 107 W. Torrance Blvd. #200 Redondo Beach, CA 90277 (213) 674-4140 kari@leonardomgmt.com — www.leonardomgmt.com

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PSC Contact Index — continued from page 63

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete

See the Advertisers Index on Page 70 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Opus Bank Ed Padilla 
19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com See the Advertisers Index on Page 70 for the location of our ad.

Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Real estate title, escrow and title insurance services.

Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

Full apartment renovation and maintenance services

See the Advertisers Index on Page 70 for the location of our ad.

Neymeyer & Dillon, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NorthMarq Capital Joe Giordani 500 Newport Center Drive, Suite 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com

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Apartment News

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com

www.aaoc.com

March 2019

PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 70 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 70 for the location of our ad.

Protective Law Corporation David Duringer 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 (949) 215-9995 info@lawnews.tv — www.lawnews.tv R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 70 for the location of our ad.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com


Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Providing insurance and financial services.

See the Advertisers Index on Page 70 for the location of our ad.

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com Provide visible security patrol for multifamily housing.

So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com

Real estate brokerage and property management. See the Advertisers Index on Page 70 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Sarah Atkinson — State Farm Insurance Agent Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com — atkinsonagency.com

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com

See the Advertisers Index on Page 70 for the location of our ad.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com
 We provide apartment property management in Southern California.

Steadfast Management Company, Inc. Justin Maranto 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 justin.maranto@steadfastco.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824
(949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221
 brian@touchpoint365.com — www.touchpoint365.com Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info

40 Years of Property Management Experience in Orange County.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com

We are a full service company specializing in interior renovations and unit turns.

PSC Contact Index — continued on page 66

We provide multifamily loans to investors.

The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 70 for the location of our ad.

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PSC Contact Index — continued from page 65

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Suite 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com Urban Surfaces Nicole Sims 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 nicole@urbansurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 70 for the location of our ad.

Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com

Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

See the Advertisers Index on Page 70 for the location of our ad.

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

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March 2019

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March 2019

www.aaoc.com

Apartment News

67


ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings

FENCING & GATES

PEST CONTROL

Alertt Access Gate Controls....................................14

Access Exterminator Service..................................39

Buffalo Maintenance, Inc.........................................17

Lloyd Pest Control......................................................71

FLOORING, REPAIRS, TILE

Brent Collins Construction......................................60

PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing........................................16 California Rooter & Plumbing................................27

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

JM Air Conditioning & Heating............................54

ACE Commerical Laundry Equipment, Inc......10

Carpet Crafts.................................................................61

Orange County Plumbing.......................................12

National Service...........................................................49

V & S Carpet and Flooring Services....................69

APPLIANCES—REPAIRS, PARTS, RENTALS

WASH Multi Family Laundry Systems................19

GATED ENTRIES

Lin-Ed’s Appliance Service & Repair...................65

COLLECTIONS

Alertt Access Gate Controls....................................14

ORCO Apartment Supply........................................33

Block & Associates......................Inside Back Cover

HANDYMAN

JLE Property Management Inc.............................23

R&B Wholesale Distributors, Inc. .......Back Cover

Duringer Law Group, PLC.......Inside Front Cover

Handy Crew...................................................................66

ProActive Realty Investments Inc........................49

South Coast Construction & Repair....................26

Roberts Management & Investments...............18

HEATING & AIR CONDITIONING

South Coast Real Estate & Property Mgmt......62

Buffalo Maintenance, Inc.........................................17

APPRAISALS/VALUATIONS

CONCRETE MAINTENANCE & REPAIR

Lee Walker Appraisals...............................................54

OC Concrete, LLC..........................................................7

ASPHALT SALES & SERVICE

C & C Paving Company, Inc....................................39

C & C Paving Company, Inc....................................39

CONSTRUCTION

INSURANCE

ATTORNEYS

Brent Collins Construction......................................60

Farmers Insurance —

Block & Associates......................Inside Back Cover

Buffalo Maintenance, Inc.........................................17

Duringer Law Group, PLC.......Inside Front Cover

DECK COATINGS, MAGNESITE REPAIRS,

The Judge Law Firm..................................................22

Brent Collins Construction......................................60

South Coast Construction & Repair....................26

Buffalo Maintenance, Inc.........................................17

Bath Crafters..................................................................10

Rash Yambo Decking & Stairs...............................24 DECKING

Theresa Simes Agency.............................................56 FRS — Flood Relief Specialists.............................11

Bona Fide Mortgage..................................................53

South Coast Construction & Repair....................26

Aarow Drain & Plumbing........................................16

The Cabinet Depot.....................................................28

California Rooter & Plumbing................................27

CARPENTRY

DRAPERIES/BLINDS/WINDOW COVERINGS

Brent Collins Construction......................................60

Apex Window Decor.................................................66

Buffalo Maintenance, Inc.........................................17

R&B Wholesale Distributors, Inc. .......Back Cover

Handy Crew...................................................................66

CARPETS

DRYWALL

R&B Wholesale Distributors, Inc. .......Back Cover

Carpet Crafts.................................................................61

Brent Collins Construction......................................60

MOLD REMEDIATION

ORCO Apartment Supply........................................33

ELECTRICAL

R&B Wholesale Distributors, Inc. .......Back Cover

Buffalo Maintenance, Inc.........................................17

V & S Carpet and Flooring Services....................69

ENVIRONMENTAL SERVICES

V & S Carpet and Flooring Services....................69

Duringer Law Group, PLC.......Inside Front Cover

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March 2019

CBRE................................................................... Insert, 25 Hom Sotheby’s International Realty —

SVN/Vanguard Investment Properties— Webster.....................................................................57 The Bridge Group.......................................................58 W. R. Gorman................................................................42 REPIPE

Orange County Plumbing.......................................12

ORCO Apartment Supply........................................33

ROOFING

R&B Wholesale Distributors, Inc. .......Back Cover

Dale’s Roofing.................................................................4

MAINTENANCE, REPAIRS, PRODUCTS

Guardian Roofs.............................................................55

Brent Collins Construction......................................60

Imperial Roof Management...................................59

Buffalo Maintenance, Inc.........................................17

McCarthy Roofing........................................ Insert, 47

American Environmental Specialists..................56

Block & Associates......................Inside Back Cover

REAL ESTATE INVESTMENTS

South Coast Real Estate & Property Mgmt......62

Brent Collins Construction......................................60

CLEANING SERVICES

REAL ESTATE EDUCATION

Santiago Canyon College........................................28

California Rooter & Plumbing................................27

MAIL BOXES

EVICTIONS

Out of the Gutter .......................................................63

ProActive Realty Investments Inc........................49

DRAINS

V & S Carpet and Flooring Services....................69

RAIN GUTTERS

Argos Home Systems................................................16

LEAK DETECTION

OpusBank.......................................................................21

American Environmental Specialists..................56

PROPERTY MANAGEMENT

Kay Properties & Investments...............................67

California Replacement Windows.......................31

CARPET CLEANING

Bath Crafters..................................................................10

The Stanfield Group...................................................48

Chase Multifamily Lending.......................................2

CABINETS/REFINISHING

PORCELAIN REFINISHING

South Coast Construction & Repair....................26

DOORS, WINDOWS

Apex Window Decor.................................................66

ORCO Apartment Supply........................................33

MTD Kitchen.................................................................13

LENDING

All Proof Decks.............................................................52

BLINDS

Orange County Plumbing.......................................12

KITCHEN RENOVATIONS

WATERPROOFING

BATHROOM RENOVATIONS

BATHTUB REFINISHING

JM Air Conditioning & Heating............................54

Orange County Plumbing.......................................12

ORNAMENTAL IRON

Alertt Access Gate Controls....................................14 Brent Collins Construction......................................60

McCormack Roofing..................................................29 Royal Roofing..................................................................9 SECURITY SERVICES

Alertt Access Gate Controls....................................14 UTILITY BILLING

Livable......................................................................35, 45 WATER HEATERS

California Rooter & Plumbing................................27

PAINT SALES & SERVICE

Orange County Plumbing.......................................12

Rash Yambo Decking & Stairs...............................24

ORCO Apartment Supply........................................33

S M Painting Corp.......................................................18

WINDOWS

Sondance Painting.....................................................60

California Replacement Windows.......................31


March 2019

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Apartment News

69


ADVERTISERS’ INDEX

Alphabetical Aarow Drain & Plumbing...........................................16

See page 68 for category listings Farmers Insurance —

Orange County Plumbing..........................................12

Access Exterminator Service.....................................39

Theresa Simes Agency..........................................56

ORCO Apartment Supply...........................................33

ACE Commerical Laundry Equipment, Inc.........10

FRS — Flood Relief Specialists................................11

Out of the Gutter ..........................................................63

Alertt Access Gate Controls.......................................14

Guardian Roofs................................................................55

ProActive Realty Investments Inc...........................49

All Proof Decks................................................................52

Handy Crew......................................................................66

Rash Yambo Decking & Stairs..................................24

American Environmental Specialists.....................56

Hom Sotheby’s International Realty —

R&B Wholesale Distributors, Inc. ..........Back Cover

Apex Window Decor....................................................66

The Stanfield Group................................................48

Roberts Management & Investments..................18

Argos Home Systems...................................................16

Imperial Roof Management......................................59

Royal Roofing.....................................................................9

Bath Crafters.....................................................................10

JLE Property Management Inc................................23

Santiago Canyon College...........................................28

Block & Associates.........................Inside Back Cover

JM Air Conditioning & Heating...............................54

S M Painting Corp..........................................................18

Bona Fide Mortgage.....................................................53

Kay Properties & Investments..................................67

Sondance Painting........................................................60

Brent Collins Construction.........................................60

Lee Walker Appraisals..................................................54

South Coast Construction & Repair.......................26

Buffalo Maintenance, Inc............................................17

Lin-Ed’s Appliance Service & Repair......................65

South Coast Real Estate & Property Mgmt.........62

C & C Paving Company, Inc.......................................39

Livable.........................................................................35, 45

SVN/Vanguard Investment Properties—

California Replacement Windows..........................31

Lloyd Pest Control.........................................................71

Webster........................................................................57

California Rooter & Plumbing...................................27

McCarthy Roofing........................................... Insert, 47

The Bridge Group..........................................................58

Carpet Crafts....................................................................61

McCormack Roofing.....................................................29

The Cabinet Depot........................................................28

CBRE...................................................................... Insert, 25

MTD Kitchen....................................................................13

The Judge Law Firm.....................................................22

Chase Multifamily Lending..........................................2

National Service..............................................................49

V & S Carpet and Flooring Services.......................69

Dale’s Roofing....................................................................4

OC Concrete, LLC.............................................................7

W. R. Gorman...................................................................42

Duringer Law Group, PLC..........Inside Front Cover

OpusBank..........................................................................21

WASH Multi Family Laundry Systems...................19

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

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March 2019

www.aaoc.com

Apartment News

71


RENTAL HOUSING RETROSPECT

The Beginning of “The Heart of AAOC”

R

ecently, we have partnered with many organizations to donate necessary items for families in need as part of “The Heart of AAOC”. In February of 1970, the OCAHA (now known as AAOC) organized a charitable project to provide gifts and supplies to 30 children at the Big Heart Orphanage 60 miles south of the Mexican border. Have a moment you would like to share? Email it to Craig Kirkpatrick at ckirkpatrick@aaoc.com

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Tenant Eviction Unlawful Detainer

150

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

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State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

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Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com


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• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

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Profile for Apartment Association of Orange County

March 2019 Apartment News Magazine  

March 2019 Apartment News Magazine