March 2017 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

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VOL. LVII

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March 2017

Are You Making a Good First Impression?

See Page 5 In this issue: January General Membership Meeting Recap.............................................................................20 Curb Appeal Tips for Spring...........................................................................................................28 5 Biggest Voicemail Mistakes You’re Probably Making...............................................................32 Getting Ready — Tax and Other Times from Cash In on the Myths of Real Estate.................36 Don’t Let the Bed Bugs Bite!..........................................................................................................38

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVII

• March 2017

Contents AAOC Education & Events

Departments

5 Property Management Forum Luncheon

4 President’s Message — Trade Show 2017— 46 Years and Counting!

17 NAA Education Conference & Exposition 25 2017 Annual Trade Show and Conference

6 Executive Director Report/ Lou’s News

27 Workplace Harassment Seminar 35 Smoke-Free Housing Seminar

8 Sacramento Report — Matching Numbers

39 Pest Control Issues Seminar

10 Legal Corner — Questions and Answers

41 Online Training with visto^ 63 NAA Community Site & Online Resource

14 Dear Maintenance Men

69 ApplyConnect Tenant Screening

45 Welcome New Members 46 PSC Corner — Procure America

Features

47 Product & Service Council Members’ Buyer’s Guide

20 January General Membership Meeting Recap 28 Curb Appeal Tips for Spring By Elaine Simpson 32 5 Biggest Voicemail Mistakes You’re Probably Making By Nancy Friedman 36 Getting Ready — Tax and Other Times from Cash In on the Myths of Real Estate By William R. Gorman

70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

38 Don’t Let the Bed Bugs Bite! By Coastal Risk Management

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

March 2017

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1

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March 2017

12/23/16 9:59 AM

Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Se rvice Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MARCH 8 — Trade Show Move-In Wednesday, 12:00–6:00 pm, OC Fair & Event Center, See Page 25

9 — 46th Annual Trade Show & Conference Thursday, 8:30 am–4:00 pm, OC Fair & Event Center, See Page 25

14 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

23 — Pest Control Issues Seminar Thursday, 9:00–11:00 am, AAOC Offices, See Page 39

APRIL 4 — Legislative Day Tuesday, Sacramento

5 — Legislative Day Wednesday, Sacramento

11 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

13 — Smoke Free Housing Seminar Thursday, 9:00–11:00 am, AAOC Offices, See Page 35

18 — General Membership Meeting Tuesday, 7:00–9:00 pm, Embassy Suites

19 — Property Management Forum Luncheon Wednesday, 11:30 am–1:30 pm, Embassy Suites, See Page 5

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

27 — Workplace Harassment Seminar Thursday, 9:00–11:00 am, AAOC Offices, See Page 27

MAY

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Craig Kirkpatrick Alan Dauger Michael Chew

n n

Nicholas Dunlap Tim Gorman James Wohrman Rick Roshan Nicholas Dunlap

Directors n n n n n

Frank Alvarez Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.

n n n n n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

n n

n

Dale Hayden Jerry L’Ecuyer Nick Lieberman Jim Loftus John Tomlinson

9 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

16 — General Membership Meeting Tuesday, 7:00–9:00 pm, Embassy Suites

24 — Rental Application Process Seminar Wednesday, 9:00 –11:00 am, AAOC Offices

29 — Memorial Day Monday, Office Closed

Robert C. Shaw Robert B. Thompson Dean Zarkos

March 2017

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Apartment News

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PRESIDENT’S MESSAGE C raig K irkpatrick

Trade Show 2017— 46 Years and Counting!

A

AOC’s 46th Annual (and consecutive) Trade Show is on Thursday, March 9, 2017 from 8:30am to 4:30pm at the Orange County Fair and Event Center in Costa Mesa, CA. I’ve attended many, many of our Trade Shows and can remember a host of various locations: from Angels’ Stadium to Disneyland-area hotels to the Anaheim convention center and recently the OC Fair and Event Center.

As this is AAOC’s biggest event and

“Pest Control”

FAST EVICTIONS Orange County

Basic Fee Filing Fee Process Server Writ Sheriff Total

$150.00 260.00 85.00 30.00 145.00 $670.00

L.A. County

(uncontested no appearances)

$150.00 240.00 50–125.00 25.00 145.00 $610.00** $690.00*

*$200.00 additional if contested **$225.00 and up if contested

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Apartment News

fundraiser of the year, the association is always striving to improve everything from location to programs to check-in procedures and vendor number and quality. This year is no different.

Our program of seminars is really spectacular: Stephen Duringer kicks off at 9:30am packing hours worth of information into his one-hour “Legal Update – Building a Better Community”.

Kate Good of the Apartment All-Stars follows next at 11:30am with “Constructing Positive Resident Experiences” When is the last time a resident contacted you or your manager about something they appreciated and were grateful for? Kate will speak about reconstructing management practices with a more consumerfriendly focus. The last seminar of the day is the very popular, informationpacked and 7th Annual Rental Housing Economic Forum at 2:30pm, moderated by Nick Lieberman with an outstanding panel. Any one of these seminars could be a day’s worth of invaluable training and information!

The AAOC is always looking toward the future so this year we are introducing a Trade Show app available on Google Play for Android devices and the AppStore for Apple devices. You can check on exhibitor participation, seminar line up, times, and everything Trade Show related! Just type AAOC in the search bar!

Last year we saw attendance increase over 20% to around 1200 attendees.

This year appears likely to shatter that

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March 2017

record! Lastly, another valuable resource at the trade show is the myriad vendors and booths that display their goods and services. I’m amazed at the fresh ideas I get year-in and yearout from visiting and chatting at the vendor booths. As technology evolves and we see big and fast changes, so too are maintenance products and services evolving. From new roofing systems to new counter surfaces and flooring options, it’s obvious our choices of materials and ways to affordably renovate and update our apartments are also evolving.

So mark your calendars and come on March 9 for a fun-filled day of learning, networking and giveaways.

You can look for additional details in this edition of Apartment News or check out the new AAOC app. See you there!

Craig has been in the rental housing industry since 1981. He currently lives in San Clemente with his wife and enjoys traveling around the world.

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March 2017

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Apartment News

5

LOU’S NEWS B y L ou P enrose E xecutive D irector

I

love this California as much as anyone. But let’s face it, this is not an easy state wherein to do business.

As members of the rental housing industry, you have heard this before.

But this past year California has seen a host of efforts and measures aimed directly at our industry the likes not seen before in a generation.

In Alameda, a city measure passed that imposed rent control, cause evic-

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Apartment News

tion elements, and mandatory relocation fees. More rent control and cause eviction law in East Palo Alto and Mountain View. In Oakland and Richmond measures that require preapproval from city of rent increases, and limitation on reasons tenants can be evicted, respectively.

Now you may be saying to yourself: “sure but this is par for the course for the Bay Area of The Golden State, we

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March 2017

are safe here in Orange County.” I disagree. All the measures listed above were proposed and campaigned on as addressing the area’s “affordable housing crisis.”

Within a month, The Apartment Association of Orange County and its Legislative Committee will head north to Sacramento. I will be leading our association delegation in our Annual Sacramento Legislator Fly-In, held at

the California State Capitol.

With the help of Apartment Association of Orange County and Lobby Team of Jon Smock and Ron Kingston, whose monthly column appears here in Apartment News Magazine, we will be meeting with members of the State Assembly and State Senate from Southern California.

In addition, we will have the added support of the participation of The California Rental Housing Association (CalRHA) and the National Apartment Association (NAA). Both organizations coordinate to assist us in Sacramento.

We need to send a strong message to our lawmakers. The Apartment Industry in the Orange County is a vital component to the overall economy: there are over 545,000 apartment homes in Orange County which translates into $38 billion in economic activity. That economic footprint supports an estimated 950,000 Orange County jobs.

If you want to get involved with our

advocacy activities, join us. You can participate on so many levels and help make our voice heard. Please keep an eye out for emails, communications, and RED ALERTS, to get involved and contact your elected leaders regarding vital industry votes.

March 2017

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YOU!!

Apartment News

7

SACRAMENTO REPORT

Matching Numbers

A

B y J on S mock & R on K ingston

t this writing, we are one week government entities in all California shy of the legislative deadline jurisdictions from requiring rental for bill introductions. Notwith- property owners and managers from standing the absence to date of some compiling, disclosing, reporting, provery contentious measures we expect viding, or otherwise taking any action to see, there are several bills already based on the immigration or citizenship introduced that deserve prime time status of a tenant or prospective tenant. attention. Putting a number on it: The bill is an extension to a 2007 bill, Assembly Bill 299 is the co-sponsored also led by AACSC and AAOC, which immigration-related housing bill barred cities and counties from requirdescribed in last month’s legislative ing owners to take action against tenants JLE.ad:Layout 1 would 3/8/10 prohibit 11:21 AMallPage 1 based on their citizenship. The 2017 article.

The bill

bill, authored by Assembly Majority Leader Ian Calderon, will ensure all rental property owners and tenants are protected from these types of discriminatory policies.

Assembly Bill 291 contains a number of disparate provisions governing various aspects of discrimination relating to immigration status, including attorney disciplinary actions and housing related matters. One provision in particular would curb the use credit reporting in

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Apartment News

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March 2017

UD cases on existing tenants or occupants for determining either identity or credit worthiness.

Senate Bill 277 resurrects a contentious land use issue that has occupied courts and the Legislature over the past several years. It would would authorize the legislative body of any city or county to adopt ordinances to require, as a condition of development of residential rental units, that the development include a certain percentage of residential rental units affordable to, and occupied by, moderate-income, lower income, very low income, or extremely low income households, as defined by existing provisions.

Assembly Bill 199 would require private residential properties built on private property pursuant to an agreement with the state or a political subdivision to meet all the requirements of being a “public works” project, i.e., bidding, union labor, etc.

Assembly Bill 62 would require all public housing agencies to implement a policy of “no smoking” of tobacco products in all public housing living units, interior areas and outdoors within 25 feet. Generally conforms to federal HUD guidelines.

Senate Bill 2 would impose a $75 fee to be paid at the time of recording of every real estate document required or permitted to be recorded, per each single transaction per each single parcel of real property, not to exceed $225.

Funds are to be sent quarterly to the Department of Housing and Community Development for deposit

in the Building Homes and Jobs Fund, which the bill would create within the State Treasury. The funds are to be used for a variety of activities generally related to housing production and rental and ownership opportunities.

Assembly Bill 181 would increase the renter’s credit beginning January 2017 to $240 (joint filers with less than $100,000 income) and $120 (for income less that $50,000) and require FTB to adjust gross income for inflation binning in 2018.

Assembly Bill 150 would prescribe various notice requirements for a plaintiff to follow before filing an ADA action, including at least 6 months’ notice and preclude a filing if the defendant has made a good faith effort to correct the alleged violation.

Senate Constitutional Amendment 3 would create an additional exception to the 1% limit for a tax rate imposed by local governments’ bonded indebtedness that is incurred for library facilities approved by 55% of the voters instead of the 2/3 vote now required.

Senate Constitutional Amendment 4 would provide a program to ensure that affordable water is available to all Californians and that water conservation is given a permanent role in California’s future.

There are a number of bills dealing with employment issues of concern and also a host of spot bills dealing with housing and other issues that have yet to be fleshed out. Also of interest is the absence to date of significant bills that have not yet been introduced. Topping

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that list is a revival of a mandate to accept all Section 8 voucher-holding tenant aspirants. The current state law is very clear on this subject: there is no violation of the Fair Housing Act based on “source of income” because, despite the misleading “voucher” nomenclature, the rental assistance does not flow to the tenant applicant and is not income to the tenant applicant. The issue, which has been debated and rejected by the Legislature on several occasions, will arise again largely because of a very recent trial court decision from Los Angeles that upheld a local Santa Monica city ordinance that expressly referred to Section 8 vouchers as being within its independent “source of income” definition. There will likely be much more discussion on this issue in courtrooms and legislative halls as owners meanwhile contemplate more than perusal of the 4,000+ pages of federal HUD compliance rule governing Section 8 “vouchers”.

Copyright© 2015 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I just sent out my annual rent increases to a leaky faucet. I remember that she shorted all of my residents. Because times are tough, the rent, but I didn’t really mind, she took I delayed sending them out, and I kept the care of the dripping faucet herself. What increases minimal. Well, I just got home, does this mean, what is “retaliation?” Did I checked my messages, and got an earful do something illegal by serving my annual from one of my more “vocal” residents. She rent increase notice? claims that I was retaliating against her, and that the rent increase notice was not No. Although there are strong protecvalid. Says that she won’t pay it, and that I tions in place for certain tenant conduct, violated the law by even giving it to her. your resident is confused. A landlord Something about her deducting $6.50 cannot punish a tenant for exercising law from her rent three or four 1-4page_300:Layout months ago for a1 “legal 0404-15_PRESTIGE_AAOC 1/24/16right.

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Apartment News

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March 2017

certain protections from retaliatory evictions and retaliatory acts. California law will infer that a landlord has a retaliatory motive if he seeks to evict the tenant or take other retaliatory action within six months after the tenant has exercised certain protected rights, including using the repair and deduct remedy, complaining about the condition of the unit to a public agency, after giving the landlord notice, or after filing a lawsuit based upon the condition of

Are you looking for a particular product or service?

We can help!

Visit our Buyer’s Guide beginning on page 47 for the resources you need!

the unit. The tenant must prove that she exercised one of these rights, in the past six months, and that her rent is current.

The landlord may counter the tenant’s claims of retaliatory conduct by establishing that he did not have a retaliatory motive. If the landlord’s actions were based on a valid reason, and not in response to the tenant’s exercise of a protected right, then a court would find that the landlord did not retaliate. If your annual rent increase was consistent with past practices, didn’t solely target this individual tenant, was based upon objective business reasons, and was not meant to “punish” this resident, then your rent increase would most likely not be deemed retaliatory.

I just put my single family house on the rental market, and have agreed to rent it to a nice family of four; mom, dad and two kids, two and five. The parents seem responsible enough and I’m sure they’ll make great tenants, but I am concerned because the house has a pool. Is there anything I can do to protect myself from liability should one of the children fall in and drown?

The short answer is yes. There are several measures you can, and should, take to protect yourself. First and foremost, ensure that the pool and the gate/enclosure conform to all state and local codes and ordinances. The gate should be self latching, and should be checked to ensure that it closes properly. Review your insurance policy with your broker to ensure that your coverage is adequate; consider an umbrella policy as well.

Your broker can counsel you on coverage limits; consider $3,000,000 as a minimum. Finally, you should include as part of your rental documents an addendum to the lease in which the tenant acknowledges the dangers of the pool, agrees to ensure that all gates are kept closed, and agrees to periodically verify that the self latching gate functions properly. Consider requiring that

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March 2017

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3:47 PM

Q&A — continued from 11 your tenants procure renters liability insurance as well. These requirements should be a part of your rental policies for a property with a pool, regardless of whether or not your tenants have children.

My new tenants just moved in a month and a half ago. The lease requires that the tenant pays for all utilities, and must put the utilities in their own name prior to moving in. Well, I just received the electric bill, and it’s still in my name. I’m thinking about not paying it, just letting it get shut off. Maybe when the lights go out, they’ll take care of it. Can I do that?

No, can’t let the utilities be shut off.

Your tenant’s actions are a breach of the rental agreement, and must be addressed in compliance with California law. You should immediately prepare and serve a Notice to Perform or Quit- Breach of Covenant notice. The notice should identify the specific breaches, the failure to place the electric utility in their own name, and their failure to pay the utility charges incurred since taking possession. The notice should be specific as to how they must cure the breach, namely, they must put the utilities in their name, and reimburse you for the amount of utility changes that have been billed and incurred post tenancy.

Note that some jurisdictions may require that you include a statement

12

Apartment News

identifying a witness who observed the breach, as well as the date and time of the breach. In such jurisdiction, you or your manager would suffice as the witness, and the breach would be considered ‘ongoing’ as it continues to occur.

In the event of non-compliance, you would be entitled to file an unlawful detain action to recover possession of the premises. Rarely though is that necessary, as the vast majority of residents will immediately comply.

I’m looking at a single family residence to purchase. It’s a pocket listing, no signage, not on the MLS. The agent claims it’s a great deal because the seller needs cash quickly, wants a quick escrow, and is willing to let it go for under market. The only catch is, the tenant doesn’t know the house is for sale, and the owner doesn’t want the tenant to know. He says that when I close escrow, I can serve my own notice to have the tenant leave, but he doesn’t want the tenant getting nervous and moving out if the deal doesn’t go through. Seems like a really good deal, I know the house, I’ve peeked in the windows, and it’s in incredibly great shape. What am I missing, what can go wrong?

Lots. You have actual notice of a tenant in possession. That means that you are bound by whatever rental agreement, or contract, exists between the owner and the existing resident. The tenancy agreement may turn out to be a fixed term lease for a long period of time at

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March 2017

less than market rent. The resident may have a lease with an option to purchase the house for a fixed sum, possibly less than what you are paying for it. There may be litigation between the parties relating to the premises, possibly mold or some other contamination issue that you may not be aware of. If the deal really is as described, then prepare a purchase agreement providing a due diligence period allowing you a brief time period to check title, condition and other issues. Once escrow is open, and you are satisfied with title, and the condition of the premises, contact the resident, confirm the terms of his tenancy, get a copy of his rental agreement, and prepare an estoppel certificate for the resident to sign affirming the tenancy agreement, amount of deposit, and affirming that he has no equitable or legal interest in the property.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 245,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

March 2017

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Apartment News

13

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

What is the difference between Cement and Concrete. I hear people use both terms to describe a sidewalk or building. I understand there is a difference, but don’t know which one means what! George

Dear George:

Great question! Many people including those in the building industry mix the two terms up. Cement is a binding agent used to hold other materials

together. You may have heard the term “Portland Cement”. Portland cement is not a brand name, but the generic term for the type of cement used in almost all concrete today. Portland cement is a mixture of ground sintered limestone or calcium, silicon, aluminum and iron all ground into a very fine powder.

Concrete is a mixture of aggregate, gravel, sand and Cement. Mixed together with water and you have Concrete, a stone like material.

Another way remember which is

– – – – –

which: Cement has a soft “C” sound like soft powder and Concrete has a hard “C” sound like a hard sidewalk.

Cement and the resulting concrete has been around for a long time. The process goes all the way back too Ancient Macedonia and was used extensively by Roman Empire to build the aqueducts, the Pantheon and many other Roman structures.

Maintenance — continued on page 16

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Apartment News

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March 2017

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Apartment News

15

Maintenance — continued from 14 Dear Maintenance Men:

I am replacing a number of rotted pressure-treated 4x4 fence posts on my property. Why do some posts rot and other do not. I cannot see any rhyme or reason for one post to be good the other bad. How can I avoid this trouble in the future? Kent

Dear Kent:

The issue of the rotting posts lies in the

Tree Growth Rings and their location.

The rotting posts may have centered growth rings. If you look at the 4x4 post end, the growth rings will be either centered or not centered. A centered growth ring is common in post made from a peeler core. The tight centered growth rings of the peeler core will not accept pressure treatment as well as a post with off-centered growth rings. Chances are the fence you are repairing may have a mixture of peeler core posts and off-center growth

ring posts. A Peeler core is the byproduct of plywood manufacturing. A log is turned on a lathe to produce plywood veneer and the center that remains is called a peeler-core. When buying pressure treated post, look for off-center growth rings.

Dear Maintenance Men:

I am trying to do my part to conserve water and have found my toilets are the biggest offenders. The toilet constantly fills every five or ten minutes.

I have replaced the fill & flapper valves but the problems persist. I’m at my wits end about this! What can I do besides replacing the toilets? Benjamin

Dear Benjamin:

Leaks at the Flush Valve are possibly caused by a damaged flush valve seat which may have a hole or the rim is pitted or cracked. The seat is the large drain hole at the bottom of the tank. A temporary repair may be to sand the seat with a steel wool pad or wet/dry sandpaper. This will remove the calcium build-up. If the seat is damaged, replacing the seat will be the next option. “Fluidmaster, Inc” makes a Flusher Fixer Kit that can be cemented directly on top of your old worn flush valve seat. This is a quick fix that may not work on all toilets. If the seat kit does not work, you will need to replace the valve seat. This can be accomplished by removing the tank from the base of the toilet: Turn off the water to the fill valve, disconnect the water line and remove any water from the tank.

Maintenance — continued on page 18

16

Apartment News

www.aaoc.com

March 2017

APARTMENTALIZE.

Get focused. Get inspired. Get going.

The NAA Education Conference & Exposition is headed to Atlanta, and you’ll want to start planning now. It’s the main event. The big one.

The apartment industry’s can’t-miss gathering of 2017. We’ve added more education, solutions and networking than ever before. So get ready. It’s time to apartmentalize.

Register today!

Learn more at www.naahq.org/educonf.

June 21-24, 2017 | Georgia World Congress Center | Atlanta

March 2017

www.aaoc.com

Apartment News

17

Maintenance — continued from 16 Unscrew the two or three brass bolts under the tank and carefully lift the tank off. Once the tank is removed, turn it upside down. Remove the rubber “Spud” washer from the tank. Spin the large nut from the threads and then push the valve seat through the tank.

Reverse the procedure when installing the new valve seat. Always install a new “Spud” washer and new brass bolts and washers. Be sure your toilet tank is installed level, as this will aid in its operation. The new flush valve will give the rubber flapper a smooth seat for a positive seal.

If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371.

Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors of the Apartment Association of Orange County.

Jerry has been involved with apartments as a professional since 1988.

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

Frank Alvarez is the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for over 20 years. He is also a lecturer & educational instructor.

Frank can be reached at (714) 956-8371 — Frankie@BuffaloMaintenance.com. For more info please go to: www.BuffaloMaintenance.com

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Apartment News

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Apartment News

19

January General Membership Meeting Recap

L

egal Corner Live 7, our January General Membership Meeting, gathered a crowd of over 250 attendees, leaving standing room only in the ballroom! With such high attendance, the evening was filled with excitement!

A special thank you to the sponsors for the meeting, Ascent Multifamily Accounting and Prestige Property Management. Mike Ballard and Brad

Clark were both on hand to say a few words on behalf of their companies and welcome attendees to the meeting.

Executive Director, Lou Penrose, was first on the agenda to welcome Veronica Copeland to the stage to announce the graduates of the 2016 Fall Certified Housing Provider Education Program, our 11th graduating class. This group of individuals passed a comprehensive 11-week education course, learning the

Palm Court

ins and outs of the rental-housing industry. Since the program’s introduction in the fall of 2008, we have educated nearly 330 students! Congratulations to all of the CHPEP graduates!

Our newly appointed Education Committee Chairman, James Wohrman, updated the crowd on upcoming events offered by the association, including GMM Recap — continued on page 22

Mission Plaza

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We have built, owned and managed properties for over 45 years and we have learned that the best way to improve a property is from the inside out. If our “Customers” or residents as we like to call them, are happy and feel cared for, they will typically want to stay longer and this is good for everyone.

Our goal is to provide you with an apartment living lifestyle that meets your comfort and needs. Whether it’s WIFI access in the apartment community common areas, beautiful outdoor pools (at most locations) or 24 hour laundry facilities, The Management Works apartment communities is where you can relax in your quality apartment home.

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Apartment News

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March 2017

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GMM Recap — continued from 20 our 46th Annual Trade Show & Conference, being held on Thursday, March 9th! Don’t miss out on educational opportunities by checking in and reviewing the Upcoming Calendar of Events regularly on our website.

The Vice President, Legislative Council, Nicholas Dunlap, gave a brief review of some legislative issues the association is in the midst of working with city councilmembers on. Parking issues and water rates tend to be the popular subjects lately.

Lou Penrose then invited up Garden Grove Mayor, Steve Jones, who has been Mike Ballard of Ascent Multifamily Accounting, Garden Grove Mayor, Steve Jones, also a longtime a supporter and member of AAOC for tonight’s sponsor, proudly poses for the camera to member of AAOC, takes to social media before swearing in our newly elected Board. many years. We were honored to have represent his company. him on hand to swear in the 2017 Board of Directors, including Craig Live. As always, Steve continues to be a 2017; Democratic super majority in Kirkpatrick as the new President of favorite. He provided a recap of 2016, Sacramento, rent control and/or eviction where we saw positives (rent control control, repeal/revision of Prop 13 and AAOC. After Mayor Jones made the Board defeated) and negatives (permanent limitations on selecting residents, to “official,” we welcomed Steve Duringer, masking of UD records). He went on to GMM Recap — continued on page 24 back for the 7th Annual Legal Corner give insight on where we are headed for

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Apartment News

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Apartment News

23

GMM Recap — continued from 22

The 11th graduating class of the Certified Housing Provider Education Program. Congratulations Fall 2016 Graduates!

We present the 2017 Board of Directors.

GMM Recap — continued on page 26

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(949) 552-7831 24

Apartment News

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March 2017

46th Annual Trade Show & Conference

Orange County Fair & Event Center, Costa Mesa, California Thursday, March 9, 2017 • 8:30 am–4:00 pm For more information, please call (714) 245-9500 or visit us online at www.AAOC.com

March 2017

www.aaoc.com

Apartment News

25

Our sponsor, Prestige Management was front row, center, to answer questions about their services.

GMM Recap — continued from 24

Stephen Jones of Consensys Property Management, one of the many PSC Members on hand for the evening, provides a lucky winner with his raffle prize.

March, but don’t miss our 46th Annual Trade Show and Conference on Thursday, March 9th at the Orange

name a few. Be on the lookout for new forms that will help you comply with these new rules and regulations.

If you enjoyed the meeting, you won’t want to miss Mr. Duringer’s Legal Seminar at the Trade Show on March 9, 2017. The seminar time is 9:30–10:30 am. Get there early, we expect standing room only!

Lou Penrose thanked Steve for his very informative presentation and welcomed all attendees to join the networking in the rear of the ballroom with light hors d’eourves and a cash bar.

He thanked the Product & Service Council members in attendance and announced raffle prizes, compliments of the PSC Members.

There will be no General Craig Kirkpatrick, the 2017 President of AAOC. Membership meeting in the month of

26

Apartment News

www.aaoc.com

March 2017

County Fair & Event Center. Register online at www.AAOC.com to be entered into a special drawing!

Stephen Duringer packed the house with over 250 attendees!

WORKPLACE HARASSMENT

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AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years.

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Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on April 27, 2017

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

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MasterCard

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Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

March 2017

www.aaoc.com

Apartment News

27

Curb Appeal Tips for Spring

BY ELAINE SIMPSON OF OCCUPANCY SOLUTIONS LLC

W

ithin seven seconds, we generally know if we like something or not, at least when it comes to first impressions. When it comes to your community, curb appeal can really set you apart from the competition in a special way and it attracts prospects as they are driving by your community. A community with great or outstanding curb appeal will fare better than one with little to no curb appeal. Making things seasonally appropriate is always a stellar way to ensure you stand out. Here are several of our best simple and inexpensive community curb appeal tips for this spring: Plants — spring is a time of rebirth so plant some new colorful flowers and hedges. Pull out or cut down any dead plants or trees. Add flower pots or replace the old crumbly ones and add color to the entrance of your office and clubhouse. Don’t spend a lot, a few pops of color will go a long way. Use the

28

Apartment News

colors of the season and embrace the pinks and purples to make your community stand out in a totally festive and spring sort of way.

Grass — beautiful new flowers won’t look good against a backdrop of a brown or dead grass lawn. Check your watering schedule, rake up sticks and leaves that fell during the winter, reseed bare areas of the lawn, and green up the back ground. Set up a gorgeous snapshot of what life is really like within your community.

Building Exteriors — refresh your building exteriors. Sweep away the cobwebs. Touch up paint, paint or power wash any unsightly areas of the community. Freshen things up without being too time or resource consuming.

Lighting — Do a night time light check and replace burned out lightbulbs. Lighting should be bright and inviting and light up all of the areas you wish to highlight. Your signage, in par-

www.aaoc.com

March 2017

ticular, should be well lit. It will allow those passing by to notice your community name first and connect it with your community’s look and landscaping.

Parking Lots — freshen your parking lots by repainting the curbs and parking spaces if needed. Patch any pot holes left over from winter weather.

Use the natural laws of attraction to increase your traffic and rentals. You want to show the world that your community is well put together and well taken care of.

About the Author: Elaine Simpson — Owner, Occupancy Solutions, LLC Operations, Leasing, Marketing Consultant and Training Specialist Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional

Curb Appeal — continued on page 30

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Apartment News

29

Curb Appeal — continued from 28 manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.

With almost 30 years of experience in the multifamily industry, Elaine Simpson founded Occupancy Solutions, LLC to provide on-site operations, human resources, housing program compliance, maintenance, marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and affordable housing communities throughout the United States. Occupancy Solutions assists communities by providing proven, cost-effective techniques and strategies that achieve increased occupancy, improve resident retention, minimize expenses and increase net operating income.

Ms. Simpson is a licensed real estate broker in Michigan and Arizona, a Certified Senior Real Estate Specialist, a National Apartment Association Education Institute Faculty Member, an Accredited Resident Manager, Certified Assisted Housing Manager and just received 2016 certification as a trainer and coach by John Maxwell. Occupancy Solutions is proud to be a Women Business Enterprise Network certified business. Let Occupancy Solutions create solutions for your community. To learn more about the vast range of services and trainings Occupancy Solutions can provide, please visit www.occupancysolutions.com for more information.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

30

Apartment News

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March 2017

BAD TENANTS HAPPEN When “good-bye” isn’t enough...it’s time to call Brennan Law Firm. Evicting or attempting to collect from an uncooperative tenant can be stressful, complex, and costly if not handled correctly.

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March 2017

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Apartment News

31

5 Biggest Voicemail Mistakes You’re Probably Making

BY NANCY FRIEDMAN

A

re you guilty of terrible voicemail etiquette? Chances are high the answer is yes.

When was the last time you listened to your own voicemail message? It’s probably been a while. So now’s a good time to check it to be sure you’re not guilty of the following bad choices. If you are, set a resolution to change your recording this minute to avoid these common mistakes:

1. “Hi, I’m not here right now.”

Well, that’s obvious. This a boring and useless statement. Instead, why not live a little? Let your callers know where you are, not where you’re not. Tell them, “I am in the office all this week” or “I’m in a sales meeting till 3 pm.” Also let them know if you do or don’t check messages. Tell them when you’ll be back.

2. “Your call is very important to me.”

Seriously? This phrase is an all-time waste of space, Friedman says. The caller, of course, is thinking, “Well, if I’m so

32

Apartment News

darned important, where are you?”

Maybe the call isn’t so valuable to you after all. So lose this statement.

3. “I’m sorry I missed your call.”

How dull. Of course you’re sorry you missed the call. (Although, in truth, there may be some calls you’ve purposely screened and are not a bit sorry you’ve missed.) It’s okay to leave this phrase out. The sentiment is a kind of a given. Use the time for more valuable information such as where you are and when you’ll return, who they can call, or how they can reach you best for more information.

4. “I’ll call you back as soon as possible.”

Everybody says it. But it’s not interesting and is definitely not fun. And most assuredly your “as soon as possible” and the caller’s “as soon as possible” will not be the same. In truth, most people don’t return calls in a timely fashion (and perhaps not at all). If you’re telling your callers you’ll call

www.aaoc.com

March 2017

them back, be sure you do. If you don’t want to return the call, have someone from your organization return it upon your behalf or let the caller know in your message to reach out via text or email instead. Promising to return a call and not doing so is like using your turn signal on the freeway and moving the other direction instead. It’s a breach of promise, and it’s downright rude.

Don’t be guilty of this.

5. You provide no alternative route.

Offer the caller another name or extension. Or invite them to text you or tell them how to reach you on email.

The main point here is to offer a reasonable alternative when you’re not available, and–even better–to use the time and space to say something memorable or interesting to your caller instead.

And a note to consider when you listen to the voicemail of somebody else Voicemail— continued on page 34

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Voicemail — continued from 32 —I suggest you always listen, all the way through. It may give you helpful clues of the kind I’ve described about somebody else’s preferences and schedule—are they out of town? Re-assigned? Do they mention any other, better ways for you to reach them? These are valuable clues for you as a voicemail recipient as well (regardless of how well they abide by these voicemail productivity rules).

About the Author: Nancy Friedman , President of Telephone Doctor Customer Service Training, is a featured keynote speaker and subject matter expert on customer service, sales and communications skills, at franchise, association and corporate meetings.

To reach Nancy, please call 314.291.1012 or visit www.nancyfriedman.com.

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Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

W.R. GORMAN & ASSOCIATES Since 1972

PERSONALIZED WEALTH BUILDING IN REAL ESTATE  Custom

OUR EXCLUSIVE BUY AND SELL PROCESS:

commission schedule  Custom listing presentations

 Exchange

up-leg opportunities  Free labor for make ready repairs

Contact us to discuss how we can help you achieve your financial freedom.

CONTACT US TODAY

CALL (714) 255-9998 OR VISIT www.WRGORMAN.com CalBRE# 00616310

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From left to right: Randy, Bill, Tim & Sonya

www.aaoc.com

March 2017

Smoke-Free Housing The Benefits Are Clear!

Have you thought about how lovely it would be not to have to clean up cigarette butts on your property or clean up a smoked-in unit? How about feeling worried that a resident might start a fire in your unit because they didn’t extinguish their cigarette properly? Do you wonder about the legalities of smoke-free housing or if your rental prospects will dwindle?

Put your mind at ease as you learn: Transitioning into smoke-free communities and the benefits Difference between smoking cigarettes vs marijuana or e-cigarettes Effects of second hand smoke on residents of the property How to use a Non-Smoking Addendum to Rental Agreement Presented by: American Lung Association in California & OC Health Care Agency Date:

Thursday, April 13, 2017

Time:

9:00–11:00 am

Cost:

$50 — Members $70 — Non-Members

Location: AAOC Offices 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

2 CEC Points

Register TODAY! Call (714) 245-9500, Fax (714) 245-9505, or Online at www.AAOC.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

March 2017

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Apartment News

35

Getting Ready — Tax and Other Times

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

from Cash In on the Myths of Real Estate

M

arch traditionally marks the arrival of spring, which for some people translates into a frenzy of deep cleaning and for others

1-2

into digging in the garden. March is also the time when we gather together all of those numbers and receipts for our tax preparer.

This is such a prevailing practice that it landed among my “Bill’s TOP Four Myths” in Chapter One of my book Cash In on the Myths of Real Estate.

A tax time review is all that is needed.

Popular Belief: Whether consciously or by default, getting ready for that annual tax preparation meeting is often the only time that investors analyze what is going on with their real estate investments.

Bill’s Truth: Aside from celebrating your birthday and similar anniversary events, once a year is not sufficient — especially in reference to reviewing the performance of your investment properties.

There are any number of possible trigger events that require a full portfolio review. Many of these are economic or real estate-related, such as a change in interest rates or in local market conditions. Or, these triggers may be personal occurrences such as the death of a spouse or parent, divorce, a job change, or a change in one’s health.

Depending upon the nature of the event, you may also want to reevaluate your cash flow needs, longterm investment goals, risk tolerance, and other considerations.

The most important trigger events are market-driven.

Be ready to act when you can make more money.

Cash In: Don’t ignore trigger events. Actively manage your portfolio to maximize your returns.

In many ways, a tax-time review of one’s investment properties is almost counter-productive. As you are sitting across the desk from your tax preparer,

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even if he or she is a CPA, the focus is not really upon performance, but rather upon tax consequences. Although minimizing one’s tax liabilities may be a

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March 2017

benefit gained from owning a rental property, it should not necessarily be the driving force behind that investment.

So, when tax time rolls around, you may want to make an appointment not just with your tax preparer, but also with your real estate advisor. In addition to an update on market trends, rents, and property values; the two of you should also be analyzing how well your real investments are doing in terms of meeting your financial goals.

This is also a great time to look at your options. Perhaps, now is when you should consider selling or exchanging into a property that can improve cash flow/security with less daily management headaches. Or, you may want to consider refinancing and using some or all of that cash to make improvements and upgrades.

There are all types of possibilities and no one right or wrong answer. You, with the help of your trusted advisors, need to evaluate what works best for you and your particular circumstances.

As I mentioned in Myth 1-2, circumstances can change and when they do, that is called a “trigger event”. Trigger events can be personal or, if not more important, market-driven. Stay alert and be willing to listen to your real estate advisor who should be following local as well as national trends and projections. Again, it is not a matter of necessarily taking action, but rather of taking the time to look at what may have shifted in terms of your options and opportunities.

In the AAOC’s 2017 Resource & Legislative Guide, I prepared a brief article on how to select the right real estate agent to meet your particular needs. If you do not have a copy of that guide, get one. The entire publication is a wonderful compendium of resources, including a full listing of Products and Service Council members, who are all strong supporters of the AAOC. About the Author: William R. Gorman, MBA and CCIM, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, who is a CPA and Broker; along with Randy Combs, MBA and Broker; plus Sonya Loera, Realtor.

Bugs? Call Kevin Perhaps you have experienced “bugs” in your computer software. Nearly everyone has at some point and then they have to call an IT specialist to sort it out and get the “bugs” out.

The same goes for your insurance coverage. In almost all reviews we’ve conducted, we have found “bugs” in their insurance program. Most are not done intentionally by the agent or insurance company. Usually it is a result of trying to do too much by the insurance agent in an understaffed office.

PHD Insurance Brokers has a seasoned trained staff that will take their time to review your insurance portfolio. Not only will they be taking adequate time to review your situation, they will also be working with photos from an inspection performed by Kevin Hendrie. Kevin has over 10 years of experience surveying and taking photos before the review and quoting even takes place.

Clients have told us about being cancelled by a well-intentioned agent who felt it was their duty to always come in with the lowest premium. Often this approach backfires because the quoting company makes the coverage effective and then does the inspection. In many cases, the inspector finds a problem, tells the insurance underwriter and the policy is cancelled. This usually necessitates the apartment owner to go into a non-standard market for a year or more with substantially higher premiums. This is why it is crucial that an inspection is done prior to being quoted by an insurance company. Avoid having a cancelled policy due to the “bugs” being found after the policy is in place.

Call us now at (800) 640-4743 or (714) 534-6310 for a competitive quote with the “bugs” out at the start of the quoting process.

Call today.

Lee Hendrie President/CEO Author, Speaker, Consumer Advocate

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

March 2017

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Apartment News

37

Don’t Let the Bed Bugs Bite!

BY COASTAL RISK MANAGEMENT

L

iterally, bed bugs are on the hunt for a food supply, and unsuspecting people are the main entrée for these blood-sucking creatures. Bed bugs are wingless insects, oval in shape.

These creatures range in color from brown, or rusty red to almost white.

One out of five people in the U.S. are in contact with someone who has or has had bed bugs. It is nearly an inevitable situation owners of apartment buildings will have to face.

Bed bugs can dwell in bedding, mattresses, and freely travel to unsuspecting locations by suitcase and boxes. The plague of bed bugs can involve wall cavities, carpets, and furniture. Property owners are obligated to provide the best protection from any bed bug infestation.

Renters are entitled to have a peace of mind by simply knowing they’re off the menu for a bed bug invasion. This can be accomplished by establishing a protocol for eradication of the incursion of bed bugs.

Apartment owners providing rental leases and agreements should especially be proactive in adapting an eradication program. According to a recent univer-

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sity research, bed bugs are already showing resistance to powerful, professionally applied pesticides.

In addition, not all pesticide methods and applications are lethal enough to kill the bed bug eggs. Therefore, knowledge is the key to understanding how to wipe out the blood-sucking pests.

For that reason, information is available to learn more about non-toxic approaches for eliminating such pests and their eggs. Some additional sources for fact finding information can be found on the websites of the California Department of Public Health and the California Department of Health Services. Such methods employed should be from successful, licensed and experienced companies.

There is considerable documentation citing the temperature and time correlations necessary to kill bedbugs and their eggs. Several sources (Usinger 1966, Gulmahamad 2002, Quarles 2007) report that adults and nymphs die within 15 minutes at temperatures greater than 113°F and 60 minutes to kill eggs. Raising room temperatures above the thermal death point and

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March 2017

maintaining that temperature for several hours normally eliminates a bed bug infestation.

One should consider using a product that will penetrate into cracks and crevices, force heat into beds, bedding, mattresses, furniture, electronics, wall cavities, etc., and kill bed bugs where they reside. This is important because adult bed bugs have been shown to live up to a year on a single blood meal, and may simply go to a small, dark space away from mattresses to live and reproduce.

The importance of decisive action based on a protocol for eliminating a rising nuisance and possible health hazards among apartment communities is foremost among tenants and their loved ones. The obligation is beyond a legal one, it’s simply the humane and right thing to do.

Learn more about Coastal Risk Management: www.coastalriskmanagement.com For additional information or questions contact: Fred Ananian or Tony Nocera, (888) 822-6653 or email: fred@coastalriskmanagement.com.

PEST CONTROL ISSUES...

HOW ARE THEY AFFECTING YOU? Is your community plagued with a pest or two? Try hundreds or thousands… When pests move in, they bring all their friends, and it can be quite a hassle to remedy the issue.

Let us help you get the “bugs” out of your Pest Control issues!

You’ll Learn: How to be able to properly identify commonly encountered pests How to Create a Control Strategy How to Handle Resident Concerns and Avoid Turnover Presented by: Ryan Bueller, Western Exterminator Service Date:

Thursday, March 23, 2017

Time:

9:00–11:00 am

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

Cost:

$50 — Members $70 — Non-Members

REGISTER TODAY! Call (714) 245-9500 or on line at

www.AAOC.com Reservations not cancelled 24 hours in advance will be billed. Admission must be paid in full before event date.

March 2017

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Apartment News

39

Reconstruction Full service reconstruction, remodel, and repair including wood, stucco, siding, windows, doors, concrete, foundations, painting, and other community-wide projects.

Roofing and Waterproofing Replacement, restoration, coating, repair, and maintenance of all modern roofing systems for both flat and pitched roofs, waterproofing of decks, balconies and subterranean waterproofing.

Termite Multi-unit fumigation, localized treatments, annual controls and other services.

Consulting Professional scope evaluation and consultations on project specific technical issues.

PROFESSIONAL QUALITY, ROCK SOLID DEPENDABILITY! CALL 877-471-2224 • info@CBCIconstruction.com www.CBCIconstruction.com • License #458773

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www.aaoc.com

March 2017

Train Online

No Gas Required With today’s gas prices, we are all trying to drive less. Until now, your education would probably require a long commute — no longer! Now that AAOC has partnered with Visto^ for access to online training, all you need is a computer and internet access. Train from wherever you are. You will find interactive, engaging and informative education right when — and where — you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage The Impact of Maintenance on Retention Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Basic Maintenance Much, much, more!

For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Visto^ Help Desk at 1-866-472-2344. Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Visto^ website.

March 2017

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Apartment News

41

! ! ! ! ! ! ! ! ! ! ! ! ! !

! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !

!Canadian Maritime & Santiago to Buenos Aires !

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Is there anything more beautiful than fall colors on a rugged maritime coastline or along the vast banks of the mighty St. Lawrence River? This October, we invite you to join us ! as we explore Halifax, Sydney, Quebec City and the off-the-beaten-path town of Corner Brook, Newfoundland. We enhance this journey even further with wonderful historic exploration in Philadelphia after this coastal adventure.

February of 2018, we turn our compass south for a grand adventure from Santiago to Buenos Aires that includes passage through the Straits of Magellan, navigation around Cape Horn and even a visit to Amalia Glacier, which originated in the Patagonian Ice Field.

Our South American journey starts in Santiago, Chili with exploration of this facinating city in the shadows of the Andes. Over the course of 3 nights you will experience the people, architecture and countryside of this city, and even have a chance to make your very own wine in a Chilian Vineyard.

After a quick overland to the coast and some touring in Valparaiso, we’ll board the spectacular Emerald Princess for a 14-day cruise that will take us through the Chilian Fjords and around the Horn of South America. During the cruise all touring is included in each town or city we visit, a boutique land tour experience just for Stewart Tours travelers. (See Map Above for Ports)

Our home for 10 days will be the vibrant and fun Norwegian Gem, this mid-sized cruise ship offers wonderful dining (12 venues), beautiful lounges and scenic balcony cabins giving you a front row seat for all the stunning Maritime and Fall Foliage vistas.

The tour start in New York City after an easy daytime group air flight right from LAX, no early morning or red-eye flights. After a comfortable pre-night on the east coast, we’ll board the Gem and enjoy 10 nights exploring four Maritime jewels, including an overnight stay in Quebec City. A Stewart Tours tradition, we have included our boutique hand-built shore tours in every port. No crowded cruise ship shore excursions! Plus all your touring is included in the tour fare. Enjoy 2-nights after the cruise in Philadelphia with amazing historical touring you will surely love. (Oct 20-Nov 2, 2017)

At the end of the voyage, we’ll enjoy 3 days of touring in Buenos Aires. We will explore the city of Buenos Aires one day, and the next day we’ll venture to the Tigre Delta, an oasis and one of the biggest deltas in the world. We’ll enjoy the Tango one evening, and even experience a full day Gaucho ranch day with Argentine BBQ. This 19-night South America tour will captivate you each day with the spirit of past explorers all while enjoying the luxury and pampering aboard the lovely Emerald Princess.

Tour Dates: Feb 11 – Mar 4, 2018

Visit StewartTours.com or Call 1.866.944.3036 for more information, pricing and brochure. $3,999pp.

42

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Apartment News

For pricing and information, visit StewartTours.com or call 866.944.3036.

!

www.aaoc.com

March 2017

!

Where else but at…

Medicine Cabinets

FOR ALL OF YOUR APARTMENT NEEDS

WE CARRY:

Hill Bros & Life Paint Decks (Magnesite & Concrete )

1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, planks, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs Wall Oven: Brown or Maytag

6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY.

6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

March 2017

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Apartment News

43

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

“#1 REAL ESTATE TEAM IN ORANGE COUNTY” PER THE WALL STREET JOURNAL

WATERFRONT 4 UNITS - HUNTINGTON BEACH - $1,288,000 Remodeled 1 bedroom units in great condition, walk to beach & restaurants. Excellent investment opportunity!

THINKING OF SELLING OR EXCHANGING YOUR APARTMENTS? HAVE QUESTIONS? WE’RE HERE TO HELP. CALL STANFIELD APARTMENT GROUP. MIKE THORNTON | REALTOR® | #1 APARTMENT AGENT IN O.C.* MICHAEL@STANFIELDREALESTATE.COM *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Sean CalBRE 01024996 Mike CalBRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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Apartment News

www.aaoc.com

March 2017

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! ATQ Properties, LLC

New PSC Members

Cores Management, Inc.

AFR Furniture Rental 3330 Garfield Avenue Commerce, CA 90040 Contact: Stacey Reyes (213) 259-4367

The Countertop Factory 2740 E. Coronado Street Anaheim, CA 92806 Contact: Shae Askew (562) 944-2450

Opti-Fit Fitness Solutions PO Box 6716 Folsom, CA 95763 Contact: Stephan Hermann (916) 880-5554

The Liberty Group 500 N. State College, Suite 1100 Orange, CA 92868 Contact: Stefanie Koslosky (657) 221-2340

El Paseo Apartments — Pinnacle Hjelm Properties Interiano Property Lockton Properties Martin Property Real Property Management OC Metro Rigas Properties Schock Property

Signal 88 Security of Orange County 2230 W. Chapman Ave. Orange, CA 92868 Contact: Mark Anderson (855) 496-1771

Valentia — Fairfield Residential Willut Properties Wilson Properties

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

WE PAY CASH FOR REFERRALS!

RENT FROM US TODAY

Proudly retaining a 4.5 Star Rating on Yelp!

Next Day Delivery Free Maintenance Included Family Owned And Operated

Greatest Referrals Paid Supreme Customer Service Outstanding Yelp Rating

800-414-1776 www.rentafridge.com Office Hours: Mon–Fri, 9am–5pm • Available Online 24/7!

March 2017

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45

Featuring

Product & Service Council Member:

Save Money Here

I

t’s not what you gross, it’s what you keep! Ask any capitalist and they will explain how simple yet clouded this philosophy can be at times. We read constantly about companies with increased sales, a merger, or the addition of new locations, but rarely about net profit. Personally, I get excited about learning how cost was reduced generating more net profit- each dollar saved is a full dollar that hits the bottom line. Whereas for each “NEW” dollar grossed through expansion/growth, only 10 cents traditionally goes to the bottom line (in a normal 10% net margin business). I would much rather have a dollar than 10 cents!

But we are seeing a change. After the Great Recession every company looked to lower expenses just to stay afloat, it was a matter of pure survival! Well a funny thing happened along the way — as business improved over the past couple years and revenues grew, the lean and mean philosophy continued in many of the companies bringing much higher margins than pre-recession. The name of the game was to grow, but do so conservatively and strategically.

It’s a very similar phenomenon to the folks who survived the Great Depression; when things improved they never forgot how tough times were and always felt that uncertainty could again be just around the corner.

Procure America takes this philosophy to the next level and provides business owners a platform to outsource efficiency, effectiveness and bottom line profitability in specific areas common to most apartment owners. By conducting thousands of audits and reviews, we have identified three unappreciated operating expenses that significantly impact the bottom line with property management and owners of all size. Utilities, Waste Management and Banking Fees too often are viewed as fixed costs with no options or recourse, yet you do have options.

Utilities: The U.S. Energy Information Administration (or EIA) projects energy consumption to increase 48% by 2040. This number even includes future technology innovation for conservations purposes and cost can be mitigated with technology; but what is almost always overlooked are the actual tariff and tax rates being paid per Kilowatt hour. Scrutinizing your tariff and tax rates from the utility company can identify alternatives you qualify for that result in lower power, water, gas and sewer cost without any operational changes nor investment. Our company focuses on CPUC (California Public Utility Commission) regulations, interpretations and rulings to ensure you are on the most favorable rate possible. More often than not we are able to identify alternative rate structures that result in dramatically lower cost. From multifamily housing rates, to low income and senior housing programs and more, there are many tariff alternatives that reduce cost.

Procure America will identify the applicable program, submit the proper applications, shepherd the rate adjustment and document

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March 2017

the cost reduction for the client—you just pay less!

Waste: This expense category has many moving parts (and cost structures)-bin sizes, pickup schedules, fuel and environmental charge. Additionally each city has their own assigned hauler operating under unique contract points and fee structures. Add in that this industry is renowned for “margin creep” practices by the service providers, and you have a recipe for cost savings when in the hands of an experienced professional. Our audit team comes directly from the hauling industry and bring a deep understanding of haul rates, operational efficiencies and bill auditing. Attention to invoice compliance is a must as we encounter mistakes and misbillings in a large percentage of our clients’ invoices. When it is all said and done our clients average 38% gross savings in this cost category along with an increase of capacity and service levelsanother win-win-win.

Banking fees: Over the past decade use of electronic payment for rents has skyrocketed and so have the fees. Interchange management, client profile, level 1 versus level 3 reporting, all continue to convolute this environment. Our Treasury practice group is staffed by former bankers and processors who find significant variance in the client’s actual applied rates versus the “advertised” fees presented by the processing community during the sales process. We commonly see 50% to 300% variance in the rate “highlighted in the sales presentation” versus the true rate in the reconciliation statement. This industry is complex and known for irregularities in terms, fees and structures. Our average savings is north of 40% in this segment and better yet, can be attained without investment, processor or operational changes.

Over the years Procure America has worked with several of AAOC members generating millions of dollars in net savings. We have true industry experts on staff with frontline knowledge in many of the companies who serve you now. They come armed with offline pricing models, favorable contract points, and service level options. The program was designed as a no risk, no cost and no obligation tool that the members can leverage. The audit fees are waived and we share in the savings as partners (thank Lou for this one). It’s kind of like chicken soup, it can’t hurt!

PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Air Conditioning & Heating

Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Accounting Services

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Accounting Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com

See the Advertisers Index on Page 72 for the location of our ad.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Apartment Rental Publications & Services

Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Product & Service Council — continued on page 48

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Outsourced accounting, tax credit and management consulting.

The fastest growing property management software in the industry

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Apartment data and market research.

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Product & Service Council continued from page 47

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Appliances Sales, Service & Leasing

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

American Appliance Rentals Thomas Hogue 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Apartment/Student Housing RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Text messaging services to help communicate with your customers.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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Helping professionals like you consolidate suppliers with world class service.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

Ruzicka, Wallace & Coughlin, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Product & Service Council — continued on page 50

Provides property management & consultation services in the multifamily industry.

Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

H.G. Long and Associates—FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 49

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Ironwood Plumbing, Inc. Carl Ludwig 1315 N. Tustin St., Suite I387 Orange, CA 92867 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Apartment Turnover Specialists.

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Boiler Systems

Water Heater/boiler service and installation.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Buying Group

See the Advertisers Index on Page 72 for the location of our ad.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Complete kitchen and bath restoration and refinishing company.

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

March 2017

Cabinets Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Product & Service Council — continued on page 52

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

714-538-3330 CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

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Product & Service Council

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

continued from page 51 Carpet Sales & Service

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

We are a full service company specializing in interior renovations and unit turns.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Carpet Cleaning

Helping professionals like you consolidate suppliers with world class service.

Coin-Operated Laundry Equipment

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Cleaning Service Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Apartment Turnover Specialists.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

SO CAL’S LArGeST KITCHeN & BATH CABINeTS WAreHOUSe

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

65

VANITY STYLES Assembled & In Stock

FEATURING MADE IN THE

USA

18

KITCHEN STYLES Assembled & In Stock

20,000 KITCHeN & BATH CABINeTS

ASSeMBLeD & IN STOCK 35 VANITY TOP STYLES IN STOCK

See It. Buy It. Take It Home Today!

1800 E. Dyer Rd. • Santa Ana, CA

888-535-2585

HOURS: Tues.–Sat. 9am–5pm • Closed Sun. & Mon.

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L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Collections Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Commercial Patio Heaters AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Construction American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Product & Service Council — continued on page 54

March 2017

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Product & Service Council

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

continued from page 53 Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Consulting AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

Provides property management & consultation services in the multifamily industry.

Provide capital plans for multiunit housing, churches and schools.

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Contract Services Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450, Fax: (562) 9442470 info@thecountertopfactory.net — www.thecountertopfacory.net Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Deck Coatings, Magnesite Repairs, Waterproofing A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Countertops Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Laminate, quartz & granite available. No job too small.

We are a full service company specializing in interior renovations and unit turns.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs.

• Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more!

• Tile/wood flooring • Drywall • Carpet/linoleum • Electrical Free Estimates. Fully Insured.

Thank you for your great work on our apartments before we put them up for sale.

Your work was top notch and you got everything done in the time frame we needed.

— Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you.

— Dale S., AAOC Member

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March 2017

Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Electrical

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 56

See the Advertisers Index on Page 72 for the location of our ad.

Doors & Windows Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors Gayle Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Drain Cleaning California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

COMMERCIAL

L AUNDRY

SOLU TIONS

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

Draperies/Blinds/Window Coverings Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com

Visit

See the Advertisers Index on Page 72 for the location of our ad.

CSCSW.com

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

March 2017

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Apartment News

55

Product & Service Council

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

continued from page 55

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

See the Advertisers Index on Page 72 for the location of our ad.

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

See the Advertisers Index on Page 72 for the location of our ad.

Electric Vehicle Products American Appliance Rentals Thomas Hogue 14252 Culver Drive, Ste. 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Electric wiring & installation of car charges & charging stations.

Elevator Services Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com — www.performanceelevator.com

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Evictions Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

See the Advertisers Index on Page 72 for the location of our ad.

Energy Management

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Financial Planning

Providing exceptional service for competitive prices.

See the Advertisers Index on Page 72 for the location of our ad.

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

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Apartment News

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

www.aaoc.com

March 2017

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire & Flood Restoration

Flooring

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Fire Extinguishers Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Fitness Equipment Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554, Fax: (866) 274-3488 stephan@opti-fit.com — www.opti-fit.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Furniture Rental AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367, Fax: (323) 728-2143 sreyes@rentfurniture.com — www.rentfurniture.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Garage Doors

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Furniture rental for residents.

Republic Garage Doors Gayle Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Handyman Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

General Contractor A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Heating & Air Conditioning

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

March 2017

www.aaoc.com

Product & Service Council — continued on page 58

Apartment News

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Product & Service Council

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

continued from page 57 Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Insurance

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett Provide insurance consulting & coverage.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators. See the Advertisers Index on Page 72 for the location of our ad.

Nelson & Associates, LLC Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com — www.nelsoninsure.com

Orange County, We are home.

Executive Search * Temporary Staffing * Temp to Hire * RapidHire TM Is today fast enough?

Call us today and let us put our experience to work for you!

Main Number 657-221-2340 Toll Free 855-961-7666 Email SoCal@thelibertygroup.com Visit www.TheLibertyGroup.com 58

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March 2017

NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429, Fax: (714) 975-8966 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

We provide the best insurance services for Apartment Owners in California.

PHD Insurance Brokers, Inc. Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

Sarah Atkinson Insurance Agency Inc. Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com

Janitorial Services

Providing insurance and financial services. See the Advertisers Index on Page 72 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Internet Services

Kitchen Renovations

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

#1 nationwide provider of information and advertising services.

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

See the Advertisers Index on Page 72 for the location of our ad.

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Product & Service Council — continued on page 60

T h e O ls o n D u n c a n A g e n c y #1 Trusted Orange County Apartment Building Insurance Broker!

The Olson Duncan Advantage: • Access to over 300 different carriers • Your risk management partner • Customize a tailored insurance package based on your property needs

Jim Kinmartin, CPCU 310.373.6441, ext. 227 jim@olsonduncan.com olsonduncan.com

March 2017

www.aaoc.com

Apartment News

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Product & Service Council continued from page 59

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Maintenance, Repairs, Products

Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

See the Advertisers Index on Page 72 for the location of our ad.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Citizens Business Bank Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Landscapes/Hardscapes Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

Lending Institutions

• 5+ units

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Seacoast Commerce Bank Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

Lighting Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com

Mailboxes “Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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March 2017

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Marketing Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Mold Remediation American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Odor Removal Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Online Rent Payment RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

See the Advertisers Index on Page 72 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Ornamental Iron

Parking

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com See the Advertisers Index on Page 72 for the location of our ad.

Patrol Services

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

We are a full service company specializing in interior renovations and unit turns.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Pest Control Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Full service parking permit management solution. We issue the permits!

Parking Enforcement

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnover Specialists.

Providing the most rent payment options in the industry.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Patio Covers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Product & Service Council — continued on page 62

RASH YAMBO DECKING & STAIRS Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts Fully Insured • Lic.# 804656

Free Estimates

800-677-6168 March 2017

www.aaoc.com

Up to 10 Years Guaranteed

Apartment News

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Product & Service Council continued from page 61

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com Western Exterminator Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Photography Tim Krueger Photography Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com — www.timkruegerphotographer.com

Plumbing, Contractors & Supplies

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Ironwood Plumbing, Inc. Carl Ludwig 1315 N. Tustin St., Suite I387 Orange, CA 92867 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Power Washing

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Advanced Powerwashing Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Power washing of walkways, dumpsters, parking areas, trash chutes.

Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

Roberts Management & Investments

(562) 430-3588

Property Management

www.rayrobertsrealty.com March 2017

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Property Management Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Outsourced accounting, tax credit and management consulting.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

We are the leading screening and risk management provider for the multifamily industry.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

40 Years of Property Management Experience in Orange County.

Full service parking permit management solution. We issue the permits!

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

Text messaging services to help communicate with your customers.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

15+ years of experience in managing multi-family and senior apartments.

Product & Service Council — continued on page 64

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password! Community.naahq.org (please note there is NO www in the URL)

March 2017

www.aaoc.com

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Product & Service Council continued from page 63

Property Management Staffing & Training Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Rain Gutters Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Marcus & Millichap Jonathan Giannola 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3274, Fax (949) 833-0701 jonathan.giannola@marcusmillichap.com www.marcusmillichap.com NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Real Estate/Investments

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Assistance in avoiding capital gains taxes on sale.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

We are the leading screening and risk management provider for the multifamily industry.

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

Lee Walker Appraisals Orange, CA 92867 64

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www.aaoc.com

March 2017

714-744-1074 www.leewalkerappraisals.com

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Reconstruction

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Rent Payment Services RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Resident Screening On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Product & Service Council — continued on page 66

See the Advertisers Index on Page 72 for the location of our ad.

Put 20 Years of Property Management Experience to Work for You • All-inclusive property management includes minor repairs & unit rental service

4 UN

ITS —

SAN

TA A N

A

• Vacant units made rent-ready in 7 days • All monthly & annual statements prepared by our in-house C.P.A. • Routine inspections performed to prevent large repairs “Thank you for getting our unit rented before it was even rent ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.”

— Barbara C., AAOC Member

Paul Rosow

Real Estate Broker CA BRE # 01205240

800-541-1962

3151 Airway Avenue, Ste M1 Costa Mesa, CA 92626

paul@southcoastrealestatebroker.com

•

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Product & Service Council continued from page 65

TransUnion Kyle Nelson 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (312) 402-3472 kgnels@transunion.com — www.Rentalscreening.transunion.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Tax & Financial Planning

See the Advertisers Index on Page 72 for the location of our ad.

Roofing

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

TransUnion offers resident screening and analytics to multifamily operations

See the Advertisers Index on Page 72 for the location of our ad.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Security Services

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Provide visible security patrol for multifamily housing.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com

Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

See the Advertisers Index on Page 72 for the location of our ad.

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Signal 88 Security of Orange County Mark Anderson 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 manderson@signal88.com — www.signal88.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Staffing Service The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Telecommunications Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

1031 Exchanges H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Towing Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Helping professionals like you consolidate suppliers with world class service.

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Towing company with 4 locations in Orange County.

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

www.aaoc.com

714.897.4342

March 2017

www.acelaundry.com

Training Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Utilities & Sub Metering

SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Waste & Recycling Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Water Heaters California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Video Commercials

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Video Surveillance

Utility Management and Energy Management.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Product & Service Council — continued on page 68

Kastle Systems provides a comprehensive set of integrated/managed security services.

Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship

Sondance Painting

A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS

562

926-7138

March 2017

LIC. #828563

• 949

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Product & Service Council

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

continued from page 67 Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Water Heater/boiler service and installation.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Waterproofing Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

See the Advertisers Index on Page 72 for the location of our ad.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Website Development/Online Advertising

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

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Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors Gayle Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Are you missing out on all the great benefits of AAOC membership?

Don’t delay any longer, call AAOC’s help desk at

(714) 245-9500 or visit us on the web:

www.aaoc.com

March 2017

www.aaoc.com

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ADVERTISERS’ INDEX

Category

See page 72 for alphabetical listings

ELECTRICAL UTILITIES

PAINT SALES & SERVICE

Southern California Edison.....................................13

Rash Yambo Decking & Stairs...............................61

ENVIRONMENTAL SERVICES

S M Painting Corp.......................................................30

American Environmental Specialists..................20

Sondance Painting.....................................................67

Wesierski & Zurek, LLP..............................................50 ESCROW & EXCHANGE

PEST CONTROL

AIR CONDITIONING & HEATING

CARPETS

JM Air Conditioning & Heating..............................9

Carpet Crafts.................................................................19

APPLIANCES—REPAIRS, PARTS, RENTALS

Home Depot PRO.......................................................21

Block & Associates......................Inside Back Cover

Aarow Drain & Plumbing........................................72

American Appliance Rentals.................................45

ORCO Apartment Suppy.........................................43

Brennan Law Firm.......................................................31

California Rooter & Plumbing................................29

Home Depot PRO.......................................................21

R&B Wholesale Distributors, Inc. .......Back Cover

Duringer Law Group, PLC.......Inside Front Cover

ORCO Apartment Suppy.........................................43

Lin-Ed’s Appliance Service & Repair...................47

COIN-OPERATED LAUNDRY EQUIPMENT

Fast Evict Law Group..........................................Insert

PORCELAIN REFINISHING

ORCO Apartment Suppy.........................................43

ACE Commerical Laundry Equipment, Inc......66

R&B Wholesale Distributors, Inc. .......Back Cover

CSC Service Works......................................................55

FENCING & GATES

APPRAISALS/VALUATIONS

National Service...........................................................50

Alertt Access Gate Controls....................................18

Lee Walker Appraisals...............................................64

WASH Multifamily Laundry Systems..................11

Buffalo Maintenance, Inc.........................................16

Prestige Property Management...........................10

COLLECTIONS

FLOORING, REPAIRS, TILE

ProActive Realty Investments Inc........................14

ASPHALT SALES & SERVICE

Roberts Management & Investments...............62

Block & Associates......................Inside Back Cover

Brent Collins Construction......................................22

C & C Paving Company, Inc....................................48

Buffalo Maintenance, Inc.........................................16

South Coast Real Estate & Property Mgmt......65

Paveway............................................................................9

Duringer Law Group, PLC.......Inside Front Cover

Carpet Crafts.................................................................19

The Management Works.........................................20

ATTORNEYS

FastEvict.com Law Group.................................Insert

GATED ENTRIES

PROPERTY MANAGEMENT STAFFING

Block & Associates......................Inside Back Cover

CONCRETE MAINTENANCE & REPAIR

Alertt Access Gate Controls....................................18

Brennan Law Firm.......................................................31

C & C Paving Company, Inc....................................48

GENERAL CONTRACTOR

Duringer Law Group, PLC.......Inside Front Cover

CONSTRUCTION

H.G. Long & Associates —

Brent Collins Construction......................................22

Fast Evict Law Group..........................................Insert

Buffalo Maintenance, Inc.........................................16

Steven D. Silverstein, Law Office............................4

CONTRACT SERVICES

JM Air Conditioning & Heating..............................9

Hom Sotheby’s International Realty —

Wesierski & Zurek, LLP..............................................50

Saber Geotechnical Construction Solutions....18

INSURANCE

The Stanfield Group...................................................44

BATHROOM RENOVATIONS

DECK COATINGS, MAGNESITE REPAIRS,

Farmers Insurance —

Marcus & Millichap.....................................................71

Theresa Simes Agency.............................................45

ProActive Realty Investments Inc........................14

Builders Surplus...........................................................52

Safe Harbor Exhange, Inc........................................24 EVICTIONS

Steven D. Silverstein, Law Office............................4 Wesierski & Zurek, LLP..............................................50

CBCI Construction......................................................40

WATERPROOFING

HANDYMAN

South Coast Construction & Repair....................54 HEATING & AIR CONDITIONING

Lloyd Pest Control......................................................15 PLUMBING, CONTRACTORS SUPPLIES

Bath Crafters..................................................................24 PROPERTY MANAGEMENT

JLE Property Management Inc...............................8

The Liberty Group......................................................58 RAIN GUTTERS

Argos Home Systems................................................30 Out of the Gutter .......................................................49 REAL ESTATE INVESTMENTS

ISU — Olson Duncan Agency..............................59

South Coast Construction & Repair....................54

Brent Collins Construction......................................22

South Coast Real Estate & Property Mgmt......65

PHD Insurance Brokers, Inc.............................37, 48

Buffalo Maintenance, Inc.........................................16

Vanguard Investment Properties...........................6

BATHTUB REFINISHING

KITCHEN RENOVATIONS

W. R. Gorman................................................................34

Bath Crafters..................................................................24

Rash Yambo Decking & Stairs...............................61

South Coast Construction & Repair....................54

BBQ & GRILL SERVICES

DECKING

LEAK DETECTION

AEI Corporation...........................................................23

All Proof Decks.............................................................26

BLINDS

DOORS, WINDOWS

Apex Window Decor.................................................22

California Replacement Windows.......................33

Bona Fide Mortgage..................................................60

BOILER SYSTEMS

Republic Windows & Doors...................................67

Chase/Scott Schweer..................................................2

Royal Roofing..................................................................7

Debinaire Co.................................................................68

DRAINS

MAIL BOXES

SECURITY SERVICES

Enovative Group...................................................Insert

Aarow Drain & Plumbing........................................72

ORCO Apartment Suppy.........................................43

Alertt Access Gate Controls....................................18

CABINETS/REFINISHING

California Rooter & Plumbing................................29

R&B Wholesale Distributors, Inc. .......Back Cover

WATER HEATERS

Brent Collins Construction......................................22

DRAPERIES/BLINDS/WINDOW COVERINGS

Brent Collins Construction......................................22

Builders Surplus...........................................................52

Apex Window Decor.................................................22

Buffalo Maintenance, Inc.........................................16

South Coast Construction & Repair....................54

R&B Wholesale Distributors, Inc. .......Back Cover

R&B Wholesale Distributors, Inc. .......Back Cover

The Cabinet Depot.....................................................14

DRYWALL

CARPENTRY

Brent Collins Construction......................................22

Brent Collins Construction......................................22

ELECTRICAL

Buffalo Maintenance, Inc.........................................16

Brent Collins Construction......................................22

Republic Windows & Doors...................................67

Buffalo Maintenance, Inc.........................................16

70

Apartment News

www.aaoc.com

California Rooter & Plumbing................................29 LENDING

American First Credit Union...................................12

MAINTENANCE, REPAIRS, PRODUCTS

MOLD REMEDIATION

March 2017

ROOFING

Dale’s Roofing...............................................................64 Home Depot PRO.......................................................21 McCarthy Roofing.......................................................51 McCormack Roofing..................................................30

California Rooter & Plumbing................................29 Debinaire Co.................................................................68 Home Depot PRO.......................................................21 ORCO Apartment Suppy.........................................43

American Environmental Specialists..................20

WINDOWS

ORNAMENTAL IRON

California Replacement Windows.......................33

Alertt Access Gate Controls....................................18

Home Depot PRO.......................................................21

Newport Beach Top Multifamily Agents

Tyler Leeson

Greg Bassirpou

Mark Bridge

Sheil Stampwala

David Yeh

First Vice President Investments Top Agent | MultiFamily

Vice President Investments MultiFamily

President Investments MultiFamily

Senior Associate MultiFamily

Senior Associate MultiFamily

Anthony Brown

John Susank

Drew Holden

Kurt Hediger

Shane McConnell

Associate MultiFamily

Vice President Investments MultiFamily

Associate MultiFamily

Associate MultiFamily

Senior Associate MultiFamily

Marcus & Millichap Real Estate Investment Services, Newport Beach is the industry leader in Orange County. Our highly skilled agent roster closed over 5000 units in Southern California in 2016.

Our range in the marketplace allows us to provide brokerage expertise to investors seeking 5 units to 500 unit investment properties. We can assist

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Jon Mitchell

Associate MultiFamily

Vice President Investments MultiFamily

any real estate investor regardless of your current investment criteria. Our sub-market information is accurate, up-to-date, extremely useful, and FREE! Reach out to one of our investment professionals for a 2017 investment outlook.

Bob Osbrink | Regional Manager Jon Giannola | Sales Manager

www.marcusmillichap.com (949) 419-3200

19800 MacArthur Boulevard, Suite 150 Irvine, CA 92612

Licensed by the California Bureau of Real Estate

Apts Magazine Top 10.indd 1

March 2017

www.aaoc.com

1/9/17 8:47 AM

Apartment News

71

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

ADVERTISERS’ INDEX

Alphabetical

See page 70 for category listings

Aarow Drain & Plumbing...........................................72

JM Air Conditioning & Heating.................................9

ACE Commerical Laundry Equipment, Inc.........66

Lee Walker Appraisals..................................................64

AEI Corporation..............................................................23

Lin-Ed’s Appliance Service & Repair......................47

AAROW

Alertt Access Gate Controls.......................................18

Lloyd Pest Control.........................................................15

All Proof Decks................................................................26

Marcus & Millichap........................................................71

DRAIN & PLUMBING

American Appliance Rentals....................................45

McCarthy Roofing..........................................................51

24 HR.EMERGENCY SERVICE

American Environmental Specialists.....................20

McCormack Roofing.....................................................30

American First Credit Union......................................12

National Service..............................................................50

Apex Window Decor....................................................22

ORCO Apartment Suppy............................................43

Argos Home Systems...................................................30

Out of the Gutter ..........................................................49

Bath Crafters.....................................................................24

Paveway...............................................................................9

Block & Associates.........................Inside Back Cover

PHD Insurance Brokers, Inc................................37, 48

$75.00

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Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Bona Fide Mortgage.....................................................60 Brennan Law Firm..........................................................31 Brent Collins Construction.........................................22

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

Buffalo Maintenance, Inc............................................16 Builders Surplus..............................................................52 C & C Paving Company, Inc.......................................48 California Replacement Windows..........................33 California Rooter & Plumbing...................................29 Carpet Crafts....................................................................19 CBCI Construction.........................................................40 Chase/Scott Schweer.....................................................2 CSC Service Works.........................................................55 Dale’s Roofing..................................................................64 Debinaire Co....................................................................68 Duringer Law Group, PLC..........Inside Front Cover Enovative Group......................................................Insert Farmers Insurance —

72

Apartment News

Prestige Property Management..............................10 ProActive Realty Investments Inc...........................14 Rash Yambo Decking & Stairs..................................61 R&B Wholesale Distributors, Inc. ..........Back Cover Republic Windows & Doors......................................67 Roberts Management & Investments..................62 Royal Roofing.....................................................................7 Saber Geotechnical Construction Solutions......18 Safe Harbor Exhange, Inc...........................................24 S M Painting Corp..........................................................30 Sondance Painting........................................................67 South Coast Construction & Repair.......................54 South Coast Real Estate & Property Mgmt.........65 Southern California Edison........................................13 Steven D. Silverstein, Law Office...............................4 Stewart Tours...................................................................42

Theresa Simes Agency................................................45

The Cabinet Depot........................................................14

FastEvict.com Law Group....................................Insert

The Liberty Group.........................................................58

Hom Sotheby’s International Realty —

The Management Works............................................20

The Stanfield Group......................................................44

Vanguard Investment Properties..............................6

Home Depot PRO..........................................................21

W. R. Gorman...................................................................34

ISU — Olson Duncan Agency.................................59

WASH Multifamily Laundry Systems.....................11

JLE Property Management Inc..................................8

Wesierski & Zurek, LLP.................................................50

www.aaoc.com

March 2017

Tenant Eviction Unlawful Detainer

125

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