February 2020 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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Tax Laws for 2020 See Page 5

In this issue Prediction For 2030: A Government Take Over of Rental Housing.... 24 Modeling the Impacts of Rent Control............................................. 44 Holiday Cruise Recap........................................................................ 52 Practicing Purposefulness................................................................ 58

VOL. LX

• February 2020

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Apartment News The Resources You Want — The Representation You Need — Since 1961

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VOL. LX

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February 2020

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — Our Legacy: Passing the Torch

9 2020 AAOC Golf Classic

6 Executive Director’s Message — Your Story is Our Story: Yesterday, Today and Tomorrow

10 Multifamily Mingle 17 AAOC Trade Show & Conference 32 AAOC Membership Anniversaries 34 Earthquake Vulnerability & Retrofitting 101 36 Fair Housing Seminar 38 AAOC’s Legal and Operational Forms Order Sheet 40 AAOC’s Legal and Operational Forms on USB or CD 41 CRHP Spring 2020 Program 42 AAOC Trade Show & Conference Seminars 47 Introducing AAOC’s Multifamily Career Center

8 Sacramento Report — The Federal and State Governments Agree on Online Assistance Animal Certifications 10 Orange County Legislative Watch — What’s Coming on the March 3rd Primary Election Ballot 12 Legal Corner 16 Dear Maintenance Men 20 Craig’s Corner— The Effects of AB 1482 60 The Benefits of AAOC Membership 61 Welcome New Members

50 Proposition 65 Handbook Update

62 PSC Corner — KW Commercial / Strategic Sanitation Services

Features

63 Product & Service Council’s Service Provider Directory

24 Prediction For 2030: A Government Take Over of Rental Housing By Roger Valdez

67 Product & Service Council’s Contact Index

44 Modeling the Impacts of Rent Control By Paula Munger

82 Advertisers’ Index — Alphabetical

80 Advertisers’ Index — Category

52 Holiday Cruise Recap 58 Practicing Purposefulness

By Tim Gorman

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

February 2020

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CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Frank Alvarez Craig Kirkpatrick Nick Lieberman John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson

Directors n n n n

n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

FEBRUARY 6 - Trade Show Exhibitor Boot Camp Thursday, 9:00–11:00 am, AAOC Office 11 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Office 17 - President’s Day Holiday Monday, Office Closed 18 - General Membership Meeting Tuesday, 7:00–9:00 pm, Courtyard by Marriott (See Page 5) 26 - Fair Housing Seminar Wednesday, 9:00 am–12:00 pm, AAOC Office (See Page 36) 27 - Multifamily Mingle Thursday, 5:30–8:00 pm, Core Apartments Resident Lounge (See Page 10)

MARCH 17 - Board of Directors Meeting Tuesday, 6 pm, AAOC Office 25 - Trade Show Exhibitor Move-In Wednesday, 12– 6 pm, OC Fair & Event Center/ Office Closed 26 - 49th Annual Trade Show & Conference Thursday, 8:30 am–3 pm, OC Fair & Event Center/ Office Closed (See Pages 17, 42)

APRIL 1 - Certified Rental Housing Provider- Week 1 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 2 - Welcome Home OC Workshop Thursday, 10–11:30 am, AAOC Offices 8 - Certified Rental Housing Provider – Week 2 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 9 - Workplace Harassment Seminar Thursday, 9–11 am, AAOC Offices 14 - Board of Directors Meeting Tuesday, 6 pm, AAOC Offices 15 - Certified Rental Housing Provider – Week 3 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 16 - Optimum Seismic Workshop Thursday, 11 am –1 pm, AAOC Offices (See Page 34) 16 - Multifamily Mingle Thursday, 5:30–8 pm, Location TBD 21 - General Membership Meeting Tuesday, 7–9 pm, Courtyard by Marriott 22 - Certified Rental Housing Provider – Week 4 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41) 29 - Certified Rental Housing Provider – Week 5 Wednesday, 8:30 am–12:30 pm, AAOC Offices (See Page 41)

February 2020

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PRESIDENT’S MESSAGE B y F rank A lvarez

Our Legacy: Passing the Torch

M

any an AAOC member have been fortunate to either inherit or build their rentalproperty portfolios and utilize it is a vehicle to provide a multitude of benefits — financial or otherwise. Whether by circumstance, a wealthy relative, by way of a great divorce attorney, or through old fashion hard work, we have all realized the rewards of rental-property ownership, as well as the sacrifices involved in keeping and maintaining it.

Many of us have learned the “do’s and don’ts” of ownership and management by trial and error, which is not only a costly approach but, in some cases, it can also be financially and personally devasting. I can only imagine that those who became members of the AAOC very early in their ownership and management of income property have done better and circumvented many pitfalls inherent to our industry, as a result of learning from their peers or other professionals over the years.

It always amazes me when I think of all of the different hats we wear as rental property owners and the number of years it takes to learn the many facets of being a housing provider. It reminds me of the 1952 I Love Lucy episode, “Marriage License,” when the inn keeper is also the mayor, fire chief, postman, and everything else under the sun! Over many years, we have had to become familiar with or become “experts” in LandlordTenant Law, maintenance, construction, housing politics, city government, utilities, Employment law, insurance,

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real estate, accounting, leasing, estate planning, landscaping…the list goes on and on. Those of us who have selfmanaged for many years have hopefully developed a healthy dose of diplomacy and patience.

As a second-generation rental property owner and housing provider, I have benefited from the sacrifices, examples, and advice of my parents, and learned many things about life, in general, and more specifically, about managing my finances and the responsibility of property ownership. It was through their successes and failures that I was able to quickly develop a keen awareness of the need to continue my education and position myself to receive mentorship and wise counsel.

However, being young and eager has its drawbacks. We are not always open to the aged wisdom of our own family members, thinking at times we know it all, or that the student has surpassed the teacher. For this reason, it is sometimes best to educate your children by way of third-party mentorship, peers, seminars, and early exposure and participation in the organizations from which you have benefited.

Many receive advice, only the wise profit from it.

—Publilius Syrus quotes (Roman author, 1st century B.C.) My message is this — There is no greater inheritance that you can provide than teaching your children or successors a positive work ethic, sound

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February 2020

business principles, commitment to growth and continuing education, good character, honesty, and the value of a dollar. These are things that will forever provide them the tools they need to live and prosper in this ever-changing world.

What good can come from leaving your family wealth or property, if they are unprepared to manage and maintain it?

To that end, I want to encourage you and your future successors to seize the educational opportunities offered by the Apartment Association of Orange County. The association has an extensive list of informative educational programs and courses planned for this year, including the always popular and well-attended “Passing the Torch” seminar, that are designed to help you and your family members, and especially your children, succeed in the rentalhousing industry. Who knows? They may enjoy it!

Here’s a look ahead at some upcoming classes and workshops.

Fair Housing Seminar Wednesday, February 26, 2020 8:30 a.m.–12 p.m.

AAOC Office in Santa Ana Register online — www.AAOC.com Certified Rental Housing Provider Education Program Wednesdays from April 1–June 10, 2020 8:30 a.m.–12:30 p.m.

AAOC Office in Santa Ana. Register online — www.AAOC.com President’s Message — continued on page 11

General Membership Meeting Tuesday, February 18, 2020 • 7–9 p.m.

Tax Laws for 2020 Sponsored by:

Will it be “business as usual” for rental-property owners or should we be prepared to make changes in our tax planning and preparation?

$ The Effects of 2018 Tax Reform: The Good, The Bad and The Ugly $ Section 199A – Qualified Business Income Deductions: New information you need to know

$ Inherited IRAs: Recent changes and the potential long-term impact on you and your family

New Location for 2020!

Courtyard by Marriott 8 MacArthur Place Santa Ana, CA 92707

Featuring:

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Plus, AAOC honors its 20, 30 and 40-year members!

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

www.AAOC.com

February 2020

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Apartment News

5

EXECUTIVE DIRECTOR’S MESSAGE

Your Story is Our Story: Yesterday, Today and Tomorrow

O

n any given week, there are probably two dozen or more AAOC members who come into the office for assistance with credit checks or to have their resident screening or landlord-tenant questions answered by our knowledgeable, firstclass staff. This is in addition to the dozens of telephone calls that we receive each day. While our members wait for the results or for a more indepth discussion of their specific needs, I often try take the opportunity to introduce myself and find out about them and their background in the rental-housing industry. No two members’ stories are alike, nor are their rental-property ownership or management journeys. There are, however, common themes and experiences that they share as industry colleagues and fellow AAOC members.

Many of our members joined AAOC early on in their careers as housing providers, often the result of having been referred by a family member or friend who already owned and operated rental property. Others joined as their portfolios grew and they realized they couldn’t continue to do business the same way as when they owned their first single family rental or duplex. They realized that they needed additional operational and informational resources to help them run their business more effectively and to protect themselves and their investments. Wisely, they searched, found, and made the decision to invest in a membership in AAOC.

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Not surprisingly, access to the operational and legal forms, the information presented at the general membership meetings and various classes and workshops, and the ability to run credit checks and receive member counseling services are typically cited with the greatest frequency as our members’ reasons for joining AAOC. Additionally, they cite the value they find in the articles presented each month in Apartment News, the selection of different industry suppliers they can choose from among the Product & Service Council membership, and the state legislative and local government updates, assistance and representation they receive.

As Frank Alvarez observes this month in his President’s Message, many of our AAOC members have grown their rental property businesses over time and reaped the benefits accordingly, in large part due to their hard work, long hours, personal sacrifice, and good business decisions. Now, as our second- and even third-generation AAOC members come into their own, carrying the torch for their parents and grandparents, they have their own stories, perspectives and experiences to share, that will shape the future of the rental-housing industry and even AAOC. Like Frank, who is a second-generation rental property owner, who grew up in the business, our second- and third-generation members have the opportunity to not only build upon the work of their previous generation but also to contribute to the evolution of

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February 2020

B y D avid J. C ordero E xecutive D irector

the AAOC, the association to which their family has turned for professional resources, services and support for decades. While the principles that lead to business success have probably not changed very much over the years, the business and political climates in which they operate today certainly have.

To this end, as we look to the challenges and the opportunities before the rental-housing industry today, I want to call upon our second- and thirdgeneration members to engage in AAOC at a deeper level and join us in shaping our future, just as their predecessors have done. We are a membership association that wants its members to be active and engaged, so that AAOC and its services may continue to be a reflection of the priorities and needs of its collective and evolving membership.

There are four standing committees on which our members may serve: Education, Product & Service Council, Legislative, and Membership. We are always looking for members who wish to share ideas, insights, and experiences that can translate into programs, services and even policy positions that will benefit all AAOC members and the greater rental-housing industry. If you feel you have something to contribute in any of these areas; if there are certain topics or needs that you’d like to see addressed or presented as an educational program; if there is a service that you believe AAOC could offer as a member benefit; please contact me at cordero@aaoc.com or (714) 245-9500.

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Apartment News

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SACRAMENTO REPORT B y R on K ingston

The Federal and State Governments Agree on Online Assistance Animal Certifications

F

inally, the federal and state governments agree on something, and that something benefits the rental hous ing industry!

The federal Department of Housing and Urban Development (HUD) and the California Department of Fair Employment and Housing (DFEH) agree that online certifications from websites which claim to represent that they can help a tenant’s or applicant’s disability related need for an assistance animal (many times referred to as an emotional support animal) are presumptively unreliable, unless they include an individualized assessment (emphasis added). Even though the two government agencies were generally in agreement, HUD’s position is far more hostile to businesses engaged in offering to sell online certifications.

Not long-ago, HUD asked the Federal Trade Commission (FTC) to investigate websites claiming to offer assistanceanimal documentation for misleading consumers, including property owners, managers, tenants and applicants.

According to HUD, these websites offer documentation that is not reliable for the purposes of determining whether an individual has a disability or disability-related requirement for which an assistance animal is needed. All of this is due to a lack of knowledge by website operators and the health care professionals who consult with them on what is required to opine that a tenant or applicant needs an assistance animal.

HUD pointed out in its position on this issue that healthcare professionals

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may provide remote services which may include over-the-internet reliable verification, “if the provider has personal knowledge of the individual’s disability-related need for an animal.”

HUD stated that “personal knowledge” is of the type that health care professionals ordinarily use for diagnostic and treatment purposes.

Effective January 1, 2020 the DFEH new regulations address the type of documentation that will be sufficient as evidence of a disability-related need for an assistance animal. The new regulations state that a support animal certification from an online service that does not include an individualized assessment from a medical profession is “presumptively unreliable.” The new regulations also state that merely having a certificate of having an animal wear a vest is not in and of itself sufficient. Note, however, that property owners and managers that are provided with these types of “unreliable online certification” cannot outright deny the accommodation.

Property owners and managers are instead to request addition information in order to make a determination for a reasonable accommodation.

There is good news to report, as well, regarding a bill that sought to provide convicted felons with a second chance to secure rental housing with the general population of existing tenants. The bill would have created a new class of protected individuals that are not recognized as a protected class by any other civil rights legislation, either in state or federal law. Members of this class,

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February 2020

unlike the members of all of the other recognized protected classes, would not be in the class because of immutable characteristics or conditions over which they have no control. To the contrary, the members of this new class that was to be created would become members of this new class solely because of actions they have voluntarily and intentionally taken against the interests of others.

We argued that safety and security of tenants is always of paramount importance to property owners and tenants. The primary duty and desire of rental property owners is to ensure their tenants’ safety and security. Interestingly, a recent report the state Department of Corrections and Rehabilitation found that the three-year recidivism rate of those either arrested or convicted of crimes was 65%! Other relevant findings in that report included: inmates committed to prison for property crimes consistently recidivate at a higher rate (69%) than those committed for other crimes; and most felons (73%) who recidivate return to prison within a year of release. And to add to the issue, we also argued that the bill, AB 53, would have provided greater benefits to this new class that are provided for any other protected group.

Ron Kingston may be reached at Ron@CalStrategic.com.

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For Questions regarding this article, please call the AAOC at (714) 245-9500

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February 2020

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Apartment News

9

ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs

What’s Coming on the March 3rd Primary Election Ballot

I

n less than a month we will be casting our ballots in the March 3rd California Primary Election. In Orange County, it will be our first entirely vote-by-mail election. This will also be the first statewide Primary Election since the primary was permanently moved from June to the beginning of the election season. After the 2016 election, the State Legislature and former Governor Jerry Brown decided an earlier primary would increase

California’s impact in the 2020 Presidential Election. This election will also be part of “Super Tuesday,” when 12 other states will hold their Presidential Primary Elections on the same day as California. The move will likely increase the number of Democrat voters in the California Primary Election because of the multiple Democrat presidential candidates on their ballot.

Registered Republicans in California will have President Trump on their

Thursday, February 27, 2020 5:30 - 8:00pm Core Apartments Resident Lounge 1815 S. Westside Dr. Anaheim, CA 92805 All multifamily pros invited at no cost.

Must RSVP! www.AAOC.com [714] 245-9500

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February 2020

presidential ballot, and “No Party Preference” voters may request a ballot to vote in the California Democrat, Libertarian or American Independent Party presidential primary election.

They can choose only one.

Important dates to remember with Orange County’s new voting system: • All registered Orange County voters will be mailed a vote-by-mail ballot between February 3, 2020 and

March 3, 2020. The vote-by-mail packet will include a postage-paid return envelope with directions of how to use it.

• From February 3 through Election Day, all ballot drop-off locations will be open. Vote-by-mail ballots can either be returned by mail or physically dropped off at more than 200 locations in Orange County.

• February 18 is the last day to register to vote in the Primary Election….

But from February 19 through Election Day, an individual can vote conditionally using a provisional ballot.

• New citizens can register and vote anytime between February 19 through the close of the polls on March 3, if they provide the county elections official with proof of citizenship and a declaration that they have established residency in California.

• On February 22, many vote centers will open for 10 days throughout Orange County so that voter may vote in person or drop off their vote-by-mail ballot. Beginning on February 29, additional vote centers will open daily through Election Day. • On Election Day, March 3, all Orange County Vote Centers will be open from 7:00 a.m. to 8:00 p.m.

The deadline for the Registrar of Voters to receive vote-by-mail ballots hand delivered to a vote center, a drop-off location or to a drop box is by the close of the polls on Election Day.

election year. The new voting rules are very different than anything we have experienced previously, and we want to make sure that every AAOC Members’ vote is counted. If you have questions regarding the new Orange County voting procedures, please contact me at (714) 245-9500 or billc@aaoc.com.

President’s Message — continued from 4 “Passing the Torch” Workshop Wednesday. May 27, 2020 6:30–9 p.m.

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• If a vote-by-mail ballot is postmarked no later than Election Day, March 3, 2020, it will be counted if The AAOC looks forward to meetreceived by the Registrar of Voters ing and serving the next generation of by 8:00 p.m. on Friday, March 6. rental housing providers and thanks Every AAOC Members’ pro-multi- you in advanced for your continued family vote is critically important this membership and support.

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Apartment News

11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers Any changes to the security deposit laws for 2020?

Yes. Existing law regulates the terms and conditions of residential tenancies, and prohibits a housing provider from demanding or receiving security for a rental agreement for residential property, however denominated, in an amount or value in excess of two months’ rent in the case of unfurnished residential property, or three months’ rent in the case of furnished residential property. Senate Bill 644 (SB 644) changed those limits as they relate to active duty service members. SB 644 prohibits a housing provider from demanding or receiving security from an active duty service member who rents residential property in which the active duty service member will reside in an amount or value in excess of one months’ rent in the case of unfurnished residential property, or two months’ rent if furnished. The bill would also

prohibit a housing provider from refusing to enter into a rental agreement for residential property with a prospective tenant who is a service member because of this limitation.

When filling out the three-day notice to pay rent or quit, I noticed that there is space where I am supposed to insert the name of the person authorized to accept rent. I don’t really care who they pay it to, just want my tenants to pay it. Can I just write “resident manager” or put the name of the apartment community in that space?

No, CCP 1161(2) requires that the notice must include “…the name, telephone number, and address of the person to whom rent payment shall be made…” A corporation is a ‘person’ as defined by California law, however the same is not true for a partnership, a fictitious business name or an LLC. Judges in Los Angeles courts have been strictly

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enforcing this requirement for a while now, Orange County and other courts are beginning to follow suit. To avoid a problem when you go to trial, make sure that you include the name of a person who is authorized to accept rent on behalf of the housing provider.

A prospective resident recently applied for one of my rentals. He seems nice and all, but when he filled out the application, he left a blank where his social security number should go; he said he didn’t have one. He had a California driver’s license, and something called a Matricular Consular card. He seemed a bit combative when we discussed this issue, said that his attorney said I had to rent to him, that I couldn’t discriminate against him, as long as he could afford the rent. Must I rent to him? How do I verify any of his information?

Proper tenant screening results from the proper use of a variety of tools. Credit reports and eviction reports are two of the best tools available to predict the ability of the prospective tenant to perform his obligations. Qualification of a resident goes far beyond ensuring that “he makes enough money” to pay the rent. Verification of past rental history, tenant stability, and verification of his ability to honor his credit obligations, as well as determining the likelihood of his continued employment are all fair game in evaluating a prospect. Like it or not, our country’s system of storing Legal Q&A — continued on page 14

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Legal Q&A — continued from 12 information on each of its citizens, uses a person’s social security number as the primary identifier. A Matricular Consular card is merely an identification card issued by a foreign country and is not valid for identification in the United States. In order to work in the United States legally, one must have a social security or a taxpayer identification number. It is illegal for an employer to hire an individual without a valid social

security or a taxpayer identification number. Identity theft is rampant in California, and it is incumbent upon all credit providers, including landlords, to ensure that the person that fills out the credit application truly is who he says he is. Many tenant’s rights advocates, and that is exactly what they are, advocates, advancing the rights of tenants at the expense of landlords, insist that it is discriminatory to require a social security number or a taxpayer identification number when evaluating

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a prospect. You, as a housing provider, have a legitimate business purpose in determining the credit worthiness of a proposed resident, and not only to predict his ability to timely meet his rental obligations, but you must determine his ability to continue to meet those in the future. Further, in the event you had to pursue this individual in the future due to a breach of the agreement, you must assess the risk in searching for and locating this individual should you need to collect a past due amount. You should accept the application from the prospective resident and apply your screening criteria to the information provided. Absent a social security or a taxpayer identification number, it will be impossible for you to determine his or her credit worthiness. You have no obligation to rent to a prospect that you are unable to properly screen and do not meet your tenant screening criteria.

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Your policy of doing annual inspections is admirable and is practiced by responsible housing providers throughout California. Most tenants welcome a responsible housing provider’s actions in ensuring that all is well, and voluntarily cooperate in providing access upon your reasonable request. It is clearly in the best interest of all to ensure that any maintenance issues are promptly addressed, and that a spirit of communication and co-operation exists between a housing provider and his

residents. Trouble is, your resident is right. There is no specific provision in California law requiring a resident to allow the housing provider access to merely “inspect” the premises. California law states that a housing provider can enter a rental unit only for certain reasons. Those reasons are in an emergency, when the tenant has moved out or abandoned the premises, to make necessary or agreed repairs, decorations, alterations, or other improvements, to show the unit to prospective purchasers, tenants, or lenders, to provide entry to contractors or worker who are to perform work on the unit, or to conduct a pre-move out inspection at the end of the tenancy, pursuant to court order, or to inspect the smoke detector or inspect the installation of a waterbed.

Conspicuously absent from this body of law is the unfettered right of a housing provider to just inspect for the pure sake of just making sure everything is all right. You cannot force your tenant to allow access for the purpose of inspection.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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15

8:37 AM

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

A resident is complaining that their water heater is knocking and making rumbling noises. They are worried it might explode. What is the problem and how do I fix the rumbling issues?

Jane

Dear Jane,

First, the water heater will not explode.

However, it could leak if this issue is left unchecked. Sediment collects in the bottom of the tank and traps water under layers of the minerals, such as calcium and lime. When the burner heats the water, the trapped water boils and bubbles up. This is what causes the rumbling or knocking noise. The solution is to flush the water heater of any accumulated sediment. We will assume the tank in question is not a commercial unit with a clean out port.

Flushing procedure: 1. Turn off the gas or breaker to the heater.

2. Turn off the water supply above the tank.

3. Connect a hose to the drain valve at the bottom of the tank so the water can drain away from the heater. (Leave this valve closed for the moment.)

4. Open a hot water valve in the unit, such as a shower valve or kitchen faucet.

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Apartment News

5. Open the valve at the bottom of the tank to let the water drain through the hose. Caution: This water will be hot.

6. Allow the tank to drain completely.

7. Once the tank is empty, open and close the cold water valve above the water heater. This will help flush any remaining sediment from the tank. Do this until the water runs clear out of the hose connected to the heater drain valve.

8. Close the drain valve and disconnect the hose from the bottom of the tank.

9. Open the cold water valve above the water heater, to fill the tank.

10. When water starts coming out of the shower or kitchen valves, the tank is full. Turn off the shower and kitchen valves. Leave the cold water valve above the water heater open.

11. Re-light the gas burner pilot and turn on the burner or switch on the breaker for an electric heater.

This procedure should be part of your preventive maintenance routine and done once a year, every year.

Dear Maintenance Men:

I want to install some low voltage landscape lighting in the courtyard of my apartment building and I need some advice. Should I go with a wired system or a solar-powered system?

Chuck

www.aaoc.com

February 2020

Dear Chuck:

Good question! Solar looks so attractive and it is very easy to install. You can’t get more plug and play than sticking the light fixture in the ground and waiting for the sun to charge up the light.

Unfortunately, as great as solar seems, it does have some drawbacks. The light produced can be dim and may not last the whole night. The fixture must be in direct sunlight to recharge. If you want to use it to simply mark a path, it will do a good job, but if you want it to light up the path, it does not have enough power. In order to light up a path or area, a wired low voltage system is best.

You will need to determine how many lights you will use and the wattage of the bulbs in each fixture. The wattage information will help you determine what size transformer and wire to use. Light bulbs range in wattage from 4 to 50 watts. Do not exceed the bulb wattage as dictated by the transformer. As an example: a 300-watt transformer will support twelve 25-watt light fixtures or thirty 10-watt fixtures.

Transformers range from 88-watts, 100-watts, 200-watts and 300-watts.

There are transformers that list their wattage as high as 600 watts and 900 watts. Typically, the 600- and 900-watt transformers allow the use of multiple cables from one transformer. As far as what gauge wire to use, again, wattage will determine the wire size. For Example: Max 150-watts, use 16-gauge wire; 200-watts, use 14-gauge wire; Maintenance Men — continued on page 18

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Maintenance Men — continued from 16 300-watts, use 12-gauge wire. Keeping the above numbers in mind, using LED landscape lighting will dramatically change the amount of transformer power you will need. We highly recommend using LED fixtures in your landscape lighting designs.

Dear Maintenance Men:

I’m planning to rehab all the upstairs

bathrooms in my apartment building but it’s getting expensive. In order to save money, I am thinking of using heavy-duty shower curtains instead of the more expensive sliding shower doors. What do you think of this idea? Shelly

Dear Shelly:

We highly recommend that you try to save money elsewhere and install the more expensive sliding shower doors.

In the long run, this will save you more money in the form of avoiding water damage to the flooring, walls, and in the ceilings of the unit below, not to mention possible rot of structural members and floor joists below the tub.

Shower curtains invite water damage because it is so easy for water to escape onto the floors and beyond. A little water can do a lot of damage.

Water Trivia: About 1,460 teratonnes (Tt) of water covers 71% of the Earth’s surface, mostly in oceans and other large water bodies. The above number pales in comparison with the perceived amount of water a clogged toilet will allow to flow over the rim after flushing and before you can turn off the water valve under the toilet.

We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please email it to: DearMaintenanceMen@gmail.com If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment.

We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and co-chair of the AAOC Education Committee.

Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board members of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

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CRAIG'S CORNER Commentary from a Broker, Owner and Manager Perspective

B y C raig K irkpatrick , V ice P resident , M organ S kenderian I nvestment R eal E state G roup

The Effects of AB 1482

M

y last article addressed AB 1482 and rent control. This month, I want to look at the effect it now has on apartments in Orange County and throughout California.

According to Costar; when implemented on January 1, 2020, AB 1482, which caps rent increases for apartments built 15 years ago or longer, will apply to 1.65 million units or 65% of existing inventory that wasn’t already

subject to rent control ordinances.

California apartments that were already under rent control totaled just over 25% of the state’s inventory, and units not under rent control because they are younger than 15 years will total about 10%. Depending on the number of units built, nearly 90% of apartment units in California will continue to be under rent control by 2020 and thereafter.

Here in Orange County, where there was no existing rent control, 84.4% of

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February 2020

our inventory now falls under AB 1482.

That percentage totals approximately 204,000 apartment units. Only about 15% will not be subject to rent control because they will be younger than 15 years old. These were built primarily as high-end apartment communities. The number of apartments that fall under the provisions of AB 1482 will increase as buildings age. These are truly stunCraig’s Corner — continued on page 22

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21

Craig’s Corner — continued from 20 ning numbers!

In San Francisco, 34.5% of apartments not subject to rent control before January 1, 2020 will be added to the 52.3% already under local ordinances, for a total of 86.8%. In Los Angeles, that number is 45.3% added to the existing 46.8%, for a total of 92.1%. We know that these cities had widespread rent control ordinances in place prior to AB 1482, but now only 14% and 8% of the two city’s respective inventories won’t fall under rent control. By contrast, Orange County is going from 0% to 84.4%, and only 15.6% won’t be rent controlled. Again, stunning numbers!

Suffice it to say that California, statewide, has the most stringent rent control in the nation, and remember that most trends, good or bad, start here in California.

Two large apartment owners, Equity Residential Trust and Essex Property Trust, each with approximately 40,000

units in California, weighed in shortly after the passage of AB 1482. Both said the new state laws fail to address the root causes of the housing shortage, which is helping to drive up rents.

Moreover, the new law is complex and will create compliance challenges for all landlords, while also acting as a powerful disincentive to building the new affordable apartments so badly needed up and down the state. We all agree there’s a shortage of workforce and affordable housing in our state, but few believe the actions taken by the State Legislature will help solve the problem.

However, neither Equity or Essex expects AB 1482, as it’s currently written, to have a significant impact on rent increases or operations because their increases have trended below 5% + CPI. The operative words here are: “as it’s currently written”.

On another front, the Rental Affordability Act, currently referred to as “Proposition 10: 2.0” has gathered enough signatures to be placed on the

November 2020 ballot. As we know, this would have a huge impact on our business because it would eliminate vacancy decontrol. To review, vacancy decontrol allows us to raise rents to market upon a move-out. The ability to meet the market is vital to our business!

We must defeat this ballot initiative and/or any expansion of rent control beyond what was passed legislatively last year.

In 2018, AAOC, CalRHA and other opponents poured a combined $71.4 million into defeating Proposition 10, the ballot measure that would have repealed our state’s Costa-Hawkins Act. Costa Hawkins is the 1995 bipartisan law that limits cities’ abilities to impose new rent control ordinances and protects vacancy decontrol. The repeal of this act would allow even stronger rent control and tenant protections across the state. Stay tuned. If the battle hasn’t already started, I’m sure it will very soon!

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23

Prediction For 2030: A Government Take Over of Rental Housing

K

eeping a resolution is difficult and so is making an accurate prediction about the year ahead; I tend to avoid doing both at the New Year. But I have a prediction about housing. The United States may see the nationalization of private rental housing by the end of this decade. Through apparently disparate and incremental steps, housing is becoming the new health care, the subject of fundamental debate about whether everyone should

24

Apartment News

have access to it regardless of ability to pay. The ideological and economic implications of this debate are no less consequential to our future; will we become a socialist country or will we keep a free market.

What do I mean by “nationalization” of housing? I mean that by 2030 we could see a housing economy in which federal, state, and local government set such limits on rental housing — its financing, development, and manage-

www.aaoc.com

February 2020

By Roger Valdez

ment — that, in effect, government will own and operate most rental housing in the United States. But isn’t this a drastic assessment or hyperbole? Here is why I think it isn’t.

The Premise — Like health care or access to health care, those on the left are currently calling housing a “human right.” The National Economic and Social Rights Initiative (NESRI) says, “It is the Prediction — continued on page 26

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Prediction — continued from 24 government’s obligation to guarantee that everyone can exercise this right to live in security, peace, and dignity.” The book, In Defense of Housing argues against what it calls the commodification of housing, meaning the same thing: everyone is entitled to some kind of housing.

The Emergency — Rent control began in New York City as part of the Emergency Price Control Act during

World War II. Watch television, read the popular media, or listen to public radio over the next 24 hours and you’re very likely to hear about the “housing crisis” in the United States. It’s an “emergency!” Take any of these stories and search for a reference to a standard quantitative definition of “crisis.” You won’t find one because one doesn’t exist.

Good and Evil — There are good people and bad people in the housing economy; tenants are good, and landlords are bad. In fact, I’m fond of ironi-

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cally reminding my audiences of real estate professionals when I speak to them that the media is on to their scheme: making big money from evicting people and from charging excessive fees, something the Washington Post breathlessly called, “the new sub prime crisis.” If you ask public radio, evictions are even more lucrative when they are aimed at people of color.

This is the backdrop in 2020 for the housing discussion: a quantitatively dubious “crisis” perpetrated by landlords, developers, and the wealthy against a defenseless, poor, disenfranchised people of color. Government, academics, and media do little or nothing to challenge this set of assumptions other than repeat them with outrage.

Indianapolis, for example, went in the span of a year from 14th highest rate of evictions in the country, to 4th, to 2nd after New York! The local press without any substantiation reported this last “fact” dutifully, of course.

The truth is that using US Census numbers to double check the Eviction Lab’s assessment that 7.27 percent of rental households were evicted in Indianapolis in 2017 yields a lower percentage, 5.9 percent. Is that an “epidemic?” We don’t know because there is no endemic rate of eviction. How many evictions should there be? Zero, of course. Remember, housing is a “human right.”

Looking over the dais at an angry crowd of people or assessing prospects for higher office, local elected officials, don’t ask many questions of this kind of free flowing angst about housing prices, like “Why are average prices going up?

Could it be that new housing construction is skewing averages higher? Are we permitting enough housing to keep up with demand? The answer is a series of interventions.

Screening — Minneapolis has already banned the use of credit scores to rent.

Seattle has abolished the ability to check for criminal records and has mandated that the first person to appear must be Prediction — continued on page 28

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Apartment News

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February 2020

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Prediction — continued from 26 allowed to rent a unit, taking away any discretion from the property owner. As these interventions fail to produce the outcome officials seek, they will only be widened to the point that anyone who wants a unit will have to be given one regardless of credit, eviction history, criminal background, or even ability to pay.

Price Controls — Once a tenant is in a unit, how much should they be required to pay? In a growing number of states and cities across the country the answer is, essentially, whatever government says they should pay. As I’ve pointed out in an analysis of rent control, such measures are intended to democratize pricing so that government in consultation with advocacy groups, not supply and demand or costs of operation, determines what a tenant will pay.

No Evictions — The NESRI says that, “Residents should possess a degree of

security of tenure that guarantees protection against forced evictions.” What if tenants don’t pay rent? Well, under a proposal being considered in Seattle, in the “winter months,” from November 1stto April 1st, there would be no evictions allowed. Winter, like World War II and the “crisis” constitutes an “emergency,” for tenants who don’t pay or who violate a lease. Taking the next step to stopping removals all together is entirely consistent with the premise.

The winter eviction ban led me to suggest that socialism is just around the corner. And when all the sentiments and interventions I’ve mentioned are added up, it’s easy to see how owning and operating rental housing will no longer be viable unless it is handed over to the government. How would that work?

I can imagine a system in which the regulatory environment is so onerous, that some government entity would simply force a master lease on most rental property to that entity, we’ll call it the Bureau of Housing Security. The

Bureau would then handle everything from advertising, leasing, managing, to setting and collecting rent. The Bureau would determine who got in, who stayed, and who might be forced out. If any funds from operation were left, they’d be given to the property owner.

Obviously such a system would evolve over time, and, ironically, would probably be done collaboratively with larger property owners. Why would they do this? It’s more predictable. Remember, predictability trumps almost everything else for people in real estate.

This is where we’re heading as a country, a government housing system driven by resentment, entitlement, and political power instead of abundance, opportunity, risk, and reward. Would a system like this make life better for people who need housing? How do we stop this from happening? I’ll write about that in my next post.

Prediction — continued on page 30

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February 2020

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Prediction — continued from 28

BONA FIDE MORTGAGE

About the Author: For the past twenty-five years, Roger Valdez has been involved in public policy in the areas of education, health, and housing. Most recently, he was housing director at a large regional non-profit, managing housing operations and development. At the same time, he has been an advocate for progressive, supply-side solutions to housing scarcity, as lack of housing is what usually keeps cities expensive for poorer people and families. His background as a staff person for state and local elected officials, work in the non-profit sector, at a sustainability think tank, in political campaigns, and in the public health field have culminated in his work for Seattle For Growth, a housing and growth advocacy organization pushing for more housing supply for all levels of income in Seattle.

Serving multi-family owners since 1983

Apartment Financing

• 2–4 units

• 5+ units

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

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nlieberman@cox.net www.bonafidemortgage.com

Are you looking for a particular product or service?

We can help!

Visit our Service Provider Directory beginning on page 63 for the resources you need!

30

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February 2020

Membership Milestones

The Apartment Association of Orange County congratulates and thanks the following individuals and companies as they celebrate their milestone membership anniversaries this year. We look forward to honoring these AAOC members during a special program at our General Membership Meeting on Tuesday, February 18, 2020.

a 20 Year Members b 1015 Springfield Ltd. A. Duane Smith Anza Management Barbara Clem Benny Kho Bonca Properties David and Kathy Miller Dunlap Property Group, Inc. Eugene and Shirley Laroff George and Esther Blanc Glenmore Apartments

Glenn Lee Harold and Brenda Donoghue Jeffrey L. Doke Maddox Apartments Main Street RE Properties Margaret Morris Mihir and Shobhana Minawala Ms. Hien Nguyen O’McGee’s Mobile Home Sales Orange Park Properties Pedersen Property

Quiet Bay RiverOaks Management Riverview Community Properties Robert Waller Estate Sandi Swanson Santa Fe Management Scott Templin Sherrie A Muro Swartz Commercial Real Estate The Wyszomirski Family Limited Partnership W. D. Finale, Inc.

a 30 Year Members b Al Moro Annita M. McKown Anthony Kubis Arjun Holdings Bemanali and Fay Dadbeh Bonnie F. Weber C & A Management Inc. Charles W. Eberhardt

Circle Z Properties David and Joan Dekoker Delagarza Properties Kwang-Tien Ho Lee Helgoe Monterey Group, Inc. Mosher Investments — Corporate Office

Ponciano V. Reyes Renee Cisneros Roy Lothringer Roy Reimer Sam Arpajirakul Seven One Four Development Teresa Yee Walter Khazoyan

a 40 Year Members b California Income Properties Cholakian Properties Dan Chinn Donald L. Schmidt Engin and Honorata Oktay George C. Brafford Greenleaf Apts.

Indamer Associates LLC James and Susan Klutnick

32

Apartment News

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Jerry Ruzicka John R. Woolston Karen Markley Kenley Hunt Knott Apts.

Luis Navarro M. Douglas & Yvonne C. Leong Maria MacDonald Mary Lou Fleer

February 2020

Pacific Coast Management Ray Roberts Realty Inc. Roland R. Ilsen SP Management, LLC Thomas and Janet Gunckel Thomas and Pamela Gray Wembleton Enterprises

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February 2020

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Vulnerability & Retrofitting 101 How to Know if Your Rental Property is at Risk… and What You Can and Should Do About It.

The Apartment Association of Orange County and Optimum Seismic invite you to a free informational workshop on seismic retrofitting and the steps you can take to protect your rental property investment.

In addition to more cities starting to consider local retrofitting ordinances, state law will soon require all multifamily properties to undergo inspections of their decks, balconies, stairways, and more.

Get the facts about seismic retrofitting and decide the best course of action for your rental property: • Soft-story buildings and the importance of seismic retrofitting • Are seismic retrofitting ordinances coming to Orange County?

• Identifying areas of structural vulnerability on your rental property • The different types of buildings that can be retrofitted and what is involved • Reasons to Retrofit — Protecting your residents, your staff, and your investment • The cost of seismic retrofitting and financing alternatives • Deck, balcony and stairway inspections — Getting ready for the SB 721 compliance deadline Date:

April 16, 2020

Time:

11:30 a.m. to 1:30 p.m. (includes complimentary lunch)

Location: Apartment Association of Orange County 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 Cost: Free

Register Online: www.AAOC.com 34

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February 2020

With Livable’s bill-back program, excessive tenant water usage is no longer your problem. Plus, the smart billing system can be applied to HOA’s, single-family homes, multifamily properties and commercial buildings.

There are no unit minimums to enroll and no expensive submeters to install.

“Personally, I have used RUBS at my building since last year and am happy with the results. Not only does collecting for utilities boost my bottom line, but it makes the residents more accountable and more likely to conserve their consumption.”

- Craig Kirkpatrick, Association Member Apartment Association of Orange County

February 2020

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35

Are You Playing Fair?

Learn the value of complying with Fair Housing laws!

This seminar will provide current, comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities, families with children, support animals, and more! n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructor: Fair Housing Council of Orange County Date:

Wednesday, February 26, 2020

Time:

9:00 am to 12:00 pm

Location: AAOC Office 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members

** Cost includes Fair Housing Certificate

Fair Housing Council of Orange County

Reservations not cancelled 24 hours prior to workshop will be charged.

Enrollment fee must be paid prior to event.

3 CEC Points

Register Today — (714) 245-9500 or www.aaoc.com 36

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February 2020

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Buffalo Maintenance, Inc. The Apartment Specialist

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February 2020

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37

AAOC’s Legal and Operational Forms New Tenant Forms

Effective 1/20

Legal Notices

QTY.

FORM #

PRICE

QTY.

FORM #

_____

1105

Bedbug Addendum (2017)

DESCRIPTION

$ 5.95

_____

1170

Proof of Service (2020)

DESCRIPTION

$ 5.95

PRICE

_____

1110

Disclosure of Lead-Based Paint & Lead-Based Paint Hazards Addendum (2017) $ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2017)

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

$ 10.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2020)

_____

1141

Just Cause and Rent Cap Addendum (new)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2020)

$ 5.95

_____

1160

Application to Rent (2018)

$ 5.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2020)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2020)

$ 5.95

_____

1330

Animal Agreement (2017)

$ 5.95

_____

1410

Smoke Detection & Carbon Monoxide Device Addendum (2020)

$ 5.95

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2020)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2018)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2020)

$ 5.95

Pre-Move Out Inspection Checklist (2017) Duplicate

$ 6.95

_____ *1500

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2017)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2019)

$ 8.95

Courtesy Forms

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2015)

_____

1106

Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2020)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1360

Rent Proration Table (2017)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

Notice of Denial to Rent (2016)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2019)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2019)

$ 5.95

1350

QTY.

FORM # 1020

Books, Manuals, and Forms Collection QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

Maintenance ____

$ 5.95

DESCRIPTION

PRICE

$ 12.50

_____ Microbial Operations and Maintenance Plan — (2016)

(An Apartment Owner’s Guide to Mold)

$ 45.00

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

$ 5.95

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____ California Tenant’s Rights

$ 20.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ Forms Collection (CD or USB)

$ 50.00

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ Asbestos/Proposition 65 Handbook and License

Downloadable forms available at www.AAOC.com at no charge for members only

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Tele­phone (

) ____________________ E-mail________________________________

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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February 2020

$ 25.00 plus $ 1.00 per unit

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

$______________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

The following locations in Garden Grove got their flood designation reclassified to “low to moderate” risk, dramatically lowering their premiums in many cases.

Would you like your flood premium to be reduced as well?

These addresses represent structures that have been successfully reclassified by FEMA (Federal Emergency Management Agency) and the requirement to carry Mandatory Flood Insurance has been lifted, with the assistance of FRS (Flood Relief Specialists). The structures are now officially at a “Low to Moderate” risk of flooding and are eligible for an optional PRP (Preferred Risk Policy) flood insurance policy, through the NFIP (National Flood Insurance Program):

Flood Relief Specialists www.FRSpecialists.com

Call Today! 877-311-6622

February 2020

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Apartment News

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$50 + Tax

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company________________________________________________________________________________________________________________________________________________________________ Address________________________________________________________________________ City/State/Zip_______________________________________________________________ Phone_________________________________________________________________ Email_________________________________________________________ Member #__________________ Payment Method:

Bill My Company (members only)

Check Enclosed

Credit Card:

Credit Card #______________________________________________________________________________________ Expiration Date ______________________________

Visa MasterCard AMEX

Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Billing Address__________________________________________________________________________________________________________________________________________________________

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February 2020

Certified Rental Housing Provider E D U C AT I O N P R O G R A M

Take Your Career to the Next Level!

— Spring 2020 Program — Every Wednesday April 1 – June 10, 2020 8:30 a.m – 12:30 p.m.

REGISTER TODAY!!

All Classes held at the AAOC Office 525 Cabrillo Park Dr., Ste. 125 Santa Ana, 92701

Members: $595 Non-Members: $695 Payment must be paid in full by event date. Cancellations require 72-hour notice.

This 11-week comprehensive training course is beneficial to anyone in the rental-housing industry! Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Schedule of Classes • Residential Property Management • Property Marketing Analysis & Strategies • Property Maintenance • Leasing Techniques & Renting to Qualified Residents • Legal Issues Affecting Landlords & Tenants • Human Resources • Fair Housing & Government Standards • Employee Development • Financial Management & Budgeting • Liability, Emergency & Crime Management • Insuring & Protecting Your Community

REGISTER online: www.AAOC.com or Call: (714) 245-9500

February 2020

www.aaoc.com

Apartment News

41

The 49th Annual Trade Show & Conference Thursday, March 26, 2020 8:30 a.m. - 3 p.m.

OC Fair & Event Center 88 Fair Drive, Costa Mesa, CA 92626

Online Registration at www.AAOC.com

All the finest industry resources gathered in one location: • Appliance Sales & Leasing

• Evictions & Collections

• Plumbing

• Asphalt & Concrete

• Financial & Tax Planning

• Property Management

• Banking & Lending

• Fire & Flood Restoration

• Resident Screening

• Carpet & Window Covering

• Heating & Air

• Roofing & Gutters

• Coin Operated Laundry

• Insurance

• RUBS Programs

• Construction

• Landscape

• Security

• Doors & Windows

• Maintenance

• Towing

• Environmental Services

• Pest Control

• And Much More!

This is a MUST attend event!

• Attend seminars that can help you better your business (see opposite side) • Network with fellow property owners, managers and rental housing professionals • Door prizes, raffles, cash prizes, and more!

• Admission is FREE — Note: The OC Fair & Event Center charges a parking fee of $10.00 (CASH ONLY)

Platinum Sponsors:

Gold Sponsors:

For information on booth sales, contact Debbie DiBernardo at DebbieD@AAOC.com

714.245.9500 www.AAOC.com Online registration closes 3/12/20 Onsite registration will be available!

The 49th Annual Trade Show & Conference Thursday, March 26, 2020 • 8:30 a.m. - 3 p.m.

OC Fair & Event Center, 88 Fair Drive, Costa Mesa, CA 92626

2020 Trade Show Seminars 9:00 - 9:45 a.m.

Keynote Session: Wrestling Resident Issues Complaints, Roommates, Neighbors, Day Cares, Transfers, Parking, Special Requests… All in a day’s work, isn’t it? Angel Rogers will address these issues head-on and get some great dialog going about how to handle the craziest of all situations! You will go back to your property armed with all the right solutions to your everyday challenges!

Angel Rogers has held numerous property management and corporate education and training positions over the years, and for the past decade has been the owner of her own training and consulting business for the multifamily industry.

Sponsored by:

2020 Legal Update

10:30 - 11:15 a.m.

• Issues and Trends • Fair Housing Compliance • Best Management Practices • Best Strategies to Survive These Challenging Times

Sponsored by:

Stephen C. Duringer, Esq. The Duringer Law Group, PLC & AAOC Board Member

12:00 - 12:45 p.m.

Rental Housing Economic Forum

Moderator:

Panelists: Sponsored by:

Nick Lieberman Bona Fide Mortgage & AAOC Board Member

1:30 - 2:15 p.m.

Ed Coulson Professor of Economics and Public Policy, UCI

Michele Kauffman Executive Managing Director, Cushman & Wakefield

Mark Thoeny Credit Manager/ Underwriter for Multifamily Lending, Fannie Mae

Fair Housing in Your Rental Community • Update on Fair Housing laws • The Fair Housing Council of Orange County as a resource for rental property owners and managers • Making your management policies and property rules Fair Housing compliant

Sponsored by:

Denise Cato President/CEO, Fair Housing Council of Orange County

Maintenance Demos on Trade Show Floor 10:00 a.m., 11:30 a.m., 1:00 p.m. & 2:30 p.m.

For more information, please call 714.245.9500 or visit www.AAOC.com

NAA NATIONAL SPOTLIGHT

Modeling the Impacts of Rent Control the expected return on this investment.

in an area, curbing long-term growth in

The combined effects of limiting rents

rents. However, rent control blunts the

and deterring new construction work to

price mechanism, causing a misalloca-

estimate the effect of rent caps on total

reduce owner profitability. A cap on rent

tion of housing investment both within

income and, ultimately, property values.

tenance expenditures, and outputs BY the PAULA MUNGER

Reprinted with permission from the National Apartment Association

W

from those models were combined to

increase in rent toareas.

7 percent plus Allgiven year.

Limiting rent ofgrowth affects ithessentially the passage of aa destateincreases becomes facto the and across metropolitan estimates reflect the impact a7 inflation as measured by the Consumer the long-term viability of building new wide cap on rents in Oregon cap on the profits of building owners, CPA constructed several models to percent rent growth cap on rental units Price Index (which varies widely across units and performing maintenance on and California, as well as and that gets negatively capitalized in examine the effect of a rent growth cap in building with 5 or more units. expanded rent regulations in New York years and regions of the country). Rent existing units as it changes the expected the value of rental property. on the study markets. First, the change in The analysis of the model outputs and Washington, D.C., rent control control has many possible forms, but return on investment for each of these Each of these effects represent expected rents was modeled through an concluded: policies are gaining traction across the CPA used the Oregon legislation as a activities. By limiting rents, a rent growth n The expected change in rental inefficient outcomes relative to allowing examination of historical rent increases. likely precedent for other governments cap also will affect new construction as United States. values across metropolitan areas ranged the market price to adjust according to Those data were used to assign a probaAlthough there is no shortage of and chose to examine the imposition of it will change the expected return on from 2 percent in Chicago to 5 percent in supply and demand. By not allowing the bility that an apartment owner is likely academic research on the negative effects a similar limit, excluding inflation, on the this investment. The combined effects Denver and 9 percent in Seattle. market for dwellings to function properly, to see a spike in demand that results in of rent control, NAA engaged Capital amount of annual growth in rental prices. of limiting rents and deterring new n The effect on new apartment conrent control changes the allocation of a rental price increase that exceeds the 7 work to reduce owner Policy Analytics (CPA) to model its Rent growth caps affect the apart- construction struction would also substantial it housing investment across space.

Under percent cap in a given year for each area. on rentbutincreases impacts on three metropolitan areas, ment industry in several ways, each of profitability. A becap varies significantly across metropolitan normal conditions, rising rent levels That expected rent change was linked all of which have had increasing calls which is estimated in the model. The essentially becomes a de facto cap on see a reduction in and that would be metduring with increased building to estimates new supply the Seattle profitswould of building owners, for rent control the past two most direct ofeffect is onand themainmonthly areas. years: Chicago, Denver and Seattle. rent for units that would have experiThe rent growth cap in Oregon limits enced a growth above 7 percent in a Impacts — continued on page 46

What happens when a 7 percent annual cap is put on apartment rents in Chicago?

100%

Result of 7% rent cap by 2030

Result of 7% rent cap by 2030

Decreased Spending on Maintenance & Repairs

Decreased New Apartment Supply 3,840 units may not be built

of Chicago’s future apartment housing stock needs may be INFEASIBLE.

42,460 units at risk

3,840 apartments (320 per year)

80+ years old

<10 years old

(149,363 apts)

(58,972 apts)

10-20 years old (32,019apts)

20-40 years old (25,462 apts)

apartments needed by 2030

Chicago apartments and their residents contribute $92 billion to the metro economy every year and support 443,800 jobs.

44

Apartment News

www.naahq.org

(86,069 apts)

60-80 years old

35,225

40-60 years old (171,671 apts)

Through 2030: 35,225 units needed and 46,300 units at risk Result of 7% rent cap

Result of 7% rent cap

Result of 7% rent cap

Decreased Apartment Property Values

Decreased Property Tax Revenue

Decreased Apartment Rental Income

$487.8 million loss in values

$6.1

million loss each year

$24.6

million loss each year

because of decreased income

www.aaoc.com

February 2020

NOVEMBER 2019 | units

39

MORE ACCESS MORE CLOSINGS MORE OPPORTUNITIES Marcus & Millichap Newport Beach has closed over 250 apartment investment transactions in Orange County alone since 2015. Let our unmatched experience and expertise lead you to maximizing your investment goals.

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Real Estate Investment Sales Financing Research Advisory Services MarcusMillichap.com

Newport Beach

Impacts — continued from 44 gets negatively capitalized in the value of rental property.

Each of these effects represent inefficient outcomes relative to allowing the market price to adjust according to supply and demand. By not allowing the market for dwellings to function construction of 1,739 units perthe year,allowith properly, rent control changes 779 fewer units constructed annually cation of housing investment across Denvernormal and 320 conditions, fewer per yearrising in space. in Under Chicago. rent levels would be met with increased n an Thearea, models estimatelong-term that annual building in curbing maintenance spending would by $5.9 growth in rents. However, rent fall control in Seattle, $5.4 million in Chicago blunts million the price mechanism, causing a misallocation of housing investment both and $4.5 million in Denver. within and metropolitan n across The total rental income areas. lost for CPA constructed to apartment ownersseveral would bemodels significant. examine effect of a rent capinThethe model estimated that growth total annual on thecome studylossmarkets.

First, the change would be $33 million in Seattle, in expected rentsinwas modeled through $24 million Chicago and $23 million an examination of historical rent in Denver. These loss estimates include increases.

Those data were used to assign both the income lost due to restricting a probability that apartment is rents and thean income lost fromowner foregone likely toconstruction. see a spike in demand that results in a rentalnprice increase that exceeds the The projected income reductions 7 percent cap in a given year for each area. That expected rent change was linked to estimates of new supply and

apartment owners would be significant. The model estimated that total annual income loss would be $33 million in Seattle, $24 million in Chicago and $23 million in Denver. These loss estimates include both the income lost due to restricting rents and the income lost from foregone construction.

maintenance expenditures, and the outputs from those models were combined to estimate the effect of rent caps on total income and, ultimately, property values. All estimates reflect the impact of a 7 percent rent growth cap on rental units in building with 5 or more units.

The analysis of the model outputs concluded: logically translate into declines in the

A 7 percent growth cap on rents

• The reductions would have projected a substantialincome impact on the logically translate into declines in the apartment rental market in the areas value of apartment properties.

The studied. The estimates suggest that a model output estimated an aggrenon-trivial percentage of units would be gate loss of property value of $462 bound by the policy and that this would million in Denver, $487 million in n effect If property value apartment losses are realized • The on new con- lead to rent losses for building owners.

Chicago and $655 million in Seattle. instruction the assessment of property, they would also be then substantial The fact that rents would not be able would be realized by lower across properbut italso varies significantly If property are realized to • fluctuate to meet value marketlosses conditions Seattle would in the in the assessment of property, then tymetropolitan tax collections. areas.

Taking the property metropolitan area and across seeestimates a reduction in low-discount construction of neighborhoods they would also far-reaching be realized by lower loss from the will have 1,739 units year, that withproperty 779 fewer implications. property tax collections. the rate model and per assuming A 7 percent cap would Taking subunits constructed annually in Denver property loss estimates from the lowassessments follow market value losses, stantially reduce the amount of new unit and 320 fewer yearlosses in Chicago. discount and assuming annual property taxper revenue would construction and rate have model a negative impact property assessments follow market more than $6estimate million annually in on maintenance expenditures.

• beThe models that annual value losses, annual property Chicago, with losses of more would than $5 fall mil-by Finally, the models show that the 7 tax maintenance spending revenue losses would be more than lion in Seattle and million annually $5.9 million in$3.5 Seattle, $5.4 million percent growth cap would depress annual $6 million annually in Chicago, ininDenver. income for owners and ultimately be Chicago and $4.5 million in with losses of more than $5 million Denver.

• value Theofexpected in rental apartmentchange properties.

The model values across metropolitan output estimated an aggregate lossareas of rangedvalue fromof2$462 percent in inChicago property million Denver, to 5 percent inChicago Denverand and 9 percent $487 million in $655 million in Seattle. in Seattle.

• The total rental income lost for

Impacts — continued on page 48

What happens when a 7 percent annual cap is put on apartment rents in Denver?

97%

Result of 7% rent cap by 2030

Result of 7% rent cap by 2030

Decreased Spending on Maintenance & Repairs

Decreased New Apartment Supply 9,348 units may not be built

of Denver’s future apartment housing stock needs may be INFEASIBLE.

35,163 units at risk

9,348 apartments

80+ years old

(779 per year)

(11,090 apts)

60-80 years old

<10 years old

(11,347 apts)

(61,202 apts)

40-60 years old

45,972

10-20 years old

(81,690 apts)

(44,689 apts)

apartments needed by 2030

Denver apartments and their residents contribute $39 billion to the metro economy every year and support 186,400 jobs.

46

Apartment News

20-40 years old (67,693 apts)

Through 2030: 45,972 units needed and 44,511 units at risk Result of 7% rent cap

Result of 7% rent cap

Result of 7% rent cap

Decreased Apartment Property Values

Decreased Property Tax Revenue

Decreased Apartment Rental Income

$462.2 million loss in values

because of decreased income

www.aaoc.com

February 2020

$3.5

million loss each year

$23.3

million loss each year

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February 2020

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Apartment News

47

Impacts — continued from 46 in Seattle and $3.5 million annually in Denver.

A 7 percent growth cap on rents would have a substantial impact on the apartment rental market in the areas studied.

The estimates that a capitalized into falling suggest property values. non-trivial percentage of units would Falling property values could have be bound the policy thatinthis furtherby implications not and explored the wouldstudy leadsuch to as rent losses for building declines in local wealth owners. and public services funded by the local The fact that rents would not be property tax base. able to fluctuate to meet market condiUsing the results of a 2017 Report, tions in the metropolitan area and “U.S. Apartment Demand – A Forward across neighborhoods will have farLook,” produced by Hoyt Advisory reaching implications. A 7 percent cap Services for NAA and NMHC, we estimate would substantially reduce the amount the long-term effects of rent control and of new unit construction and have a how itimpact could impact needed rental negative onvitally maintenance housing units by 2030. These figures are expenditures. presented the accompanying Finally, theinmodels show thatcharts. the 7 percent growth cap would depress annualForincome for owners and ultimore information on impact model matelymethodology be capitalized into falling propand assumptions, please contact Paula Munger @ pmunger@naahq.org erty values.

Falling property values could have further implications not explored in the study such as declines in local

wealth and public services funded by Unintended Consequences of the local property tax base.

Using the results of a 2017 Report, Rent Control “U.S. Apartment Demand — A Forward Look,” produced by Hoyt Advisory Housing development, rehabilitaServices for NAA and NMHC, we tion and property maintenance estimate the long-term effects of rent generate significant economic control and how it could impact vitally benefits in terms of job creation Sources needed rental housing units by 2030. and wage growth, and overall economic value to the local and 1. “Modeling the Impact These figures areof Rent presented in the Unintended Consequences Growth Caps on Metropolitan state economies. Rent control poliaccompanying charts.

Apartment Markets” Capital Policy

of Rent ciesControl eliminates most of this benefit

Analytics for the National Apartment Association, April 2019. A 7% rent cap For was more information onasimpact chosen by the report author the basis of this study. model methodology and assumptions, Sources in this report include please contact Paula at Zillow, U.S. Census Bureau,Munger 20132017 American Community Survey pmunger@naahq.org 5-Year Estimates, U.S. Census Bureau American Housing Survey and Lincoln Institute of Land Policy "50-State Property Tax Comparison Study for Taxes Paid in 2017"

as development, renovation and

Housing development, rehabilitation rehabilitation of rental housing and property maintenance generate activity is significantly reduced or significant economic benefits in terms eliminated. of job creation and wage growth, and overall economic value to the local and state economies. Rent control Sources policies eliminates most ofMarkets” this 1. “Modeling the Impact of Rent Growth Caps on Metropolitan Apartment Capital Policy 2. “U.S. Apartment Demand – A benefitApril as development, renovation Analytics for the National Apartment Association, 2019.

A 7% rent cap was chosen by the Forward Look,” Hoyt Advisory report author asand theNMHC, basis of this study. and rehabilitation of rental housing Services for NAA May 2017 Sources in this report include Zillow, U.S. Census Bureau, 2013–2017reduced American Community activity is significantly 3.Survey 2013-2017 American Community 5-Year Estimates, U.S. Census BureauorAmerican Housing Survey and Lincoln Institute of eliminated.

Survey 5-Year Estimates Land Policy “50-State Property Tax Comparison Study for Taxes Paid in 2017” 4. CoStar

2. “U.S. Apartment Demand — A Forward Look,” Hoyt Advisory Services for NAA and NMHC, 5. weareapartments.org May 2017 6. Washington Multi-Family Housing

Association American Community Survey 5-Year Estimates 3. 2013–2017

4. CoStar 5. weareapartments.org 6. Washington Multi-Family Housing Association

What happens when a 7 percent annual cap is put on apartment rents in Seattle?

86%

Result of 7% rent cap by 2030

Result of 7% rent cap by 2030

Decreased Spending on Maintenance & Repairs

Decreased New Apartment Supply 3,840 units may not be built

of Seattle’s future apartment housing stock needs may be INFEASIBLE.

46,085 units at risk

20,868 apartments

80+ years old

(1,739 per year)

(25,185 apts)

<10 years old

60-80 years old

(92,390 apts)

(16,952 apts)

40-60 years old

10-20 years old

(93,975 apts)

77,563

(47,139 apts)

apartments needed by 2030

Seattle apartments and their residents contribute $34.4 billion to the metro economy every year and support 118,600 jobs.

48

Apartment News

www.naahq.org

20-40 years old (121,808 apts)

Through 2030: 77,563 units needed and 66,953 units at risk Result of 7% rent cap

Result of 7% rent cap

Result of 7% rent cap

Decreased Apartment Property Values

Decreased Property Tax Revenue

Decreased Apartment Rental Income

$655.6

$5.5

million loss in values

because of decreased income

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million loss each year

$33.0

million loss each year

Note: A 200-unit apartment development generates $11.5M in new tax revenues over a 10-year period.

The 20,868 units that won’t be developed between now and 2030 will equate to a $51M loss in sales tax revenue alone.

February 2020

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Apartment Owners Are You in Compliance with California’s New Proposition 65 Requirements?

Purchase AAOC’s Updated Proposition 65 Handbook for $25: • Protect your residents and employees • Reduce the risk of costly enforcement violations • Educate yourself on new signage requirements • Access updated operational disclosure forms

PROP 65

Name _______________________________________________________________________________________________________________________ Quantity ________________________ Company Name ______________________________________________________________ Mailing Address ___________________________________________________________________ City/State/Zip ___________________________________________________ Phone ___________________________________ Fax _______________________________ AAOC Member #_____________________________________________________ Email_______________________________________________________ Amount Enclosed: __________________

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Credit Card # _________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card _______________________________________________________________ Signature ________________________________________________________________________ Billing Address ___________________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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51

Holiday Cruise Recap

A

AOC kicked off the December holiday season in style as it presented its annual Holiday Cruise, on Tuesday, December 17.

Close to 200 AAOC members gathered for the two-hour cruise of Newport Harbor on board the Eternity, enjoying dinner, catching up with old friends

(and making new ones), dancing the night away and taking in the beauty of Cruise Recap â&#x20AC;&#x201D; continued on page 54

Hector Barragan (Handy Crew, Inc.) and Jennifer Barragan (ACP Property Management).

From left to right: AAOC Board Member Marie Kaplan (Next Level Property Solutions) and Yadira Gonzalez (Families Forward) pose with just some of the board games that were donated for families living in transitional housing.

From left to right: Valerie Sargent (Yvette Pool & Associates), Santa Claus (The North Pole), and Jenny Burney (Avenue5 Residential).

1988 U.S. Olympic Bronze Medalist Pairs Skater, Peter Oppegard, and Debbie DiBernardo (AAOC).

52

Apartment News

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February 2020

February 2020

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53

From left to right: Elsa Laufer (GK Management), Lolly Love (Gratitude Realty), From left to right: Elaine Vatakis (UCI Housing), Kevin Forsyth (Essex Property Candice Fracchia (Candice Fracchia Properties), and Chet Oshiro (Empire Works). Trust), Carrie Floyd (RentPath).

Cruise Recap â&#x20AC;&#x201D; continued from 52 the harbor and the lights that adorned many of the boats, homes and businesses. Attendees also had the opportunity to pose for some unforgettably fun photos with our special guest from the North Pole, Santa Claus.

In the spirit of the holiday season, AAOC once again partnered with Families Forward for a Board Game Drive to promote togetherness among families currently living in transitional housing. The generosity of our members was on full display, as the donation box was overflowing by the end of the evening. Thank you to all who made From left to right: Debbie DiBernardo (AAOC), Lolly Love (Gratitude Realty), Dan Lukes (Clear Capital), Tazia Moore (Pinnacle), Heather Patton (Greystar), Stefanie Koslosky (The Liberty Group), and David donations for so many families to enjoy. Cordero (AAOC) pose with Santa Claus.

A special evening such as this is not possible without the support of our valued sponsors. Thank you to our Platinum Sponsor: Optimum Seismic; Gold Sponsors: Chase Bank and Dedicated Transportation Services; Silver Sponsors: Next Level, PRC Restoration, and CIC Reports; and Bronze Sponsors: AP Staffing, Rey Insurance, Tomlinson Management, and Rent Path.

To relive the magic of the evening or to see what you missed, visit www. aaoc.com/event-photos.

From left to right: Noelle Phillips (LMC), Amy Marthaller (Apartments.com), William Estela (USGI-Upland

Cruise Recap â&#x20AC;&#x201D; continued on page 56 Group), Diana De La Cruz (LMC), and Joseph Barantas (The Liberty Company).

54

Apartment News

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February 2020

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Cruise Recap — continued from 54

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Practicing Purposefulness: Part 2 in How to Survive and Thrive with the New Norm

A

s we move into not just a new decade, but a new era in apartment ownership, the realities have changed and so must our practices as apartment owners.

Rent control is now a statewide law.

As I noted in my January 2020 article, this is the new norm under which owners and investors of multi-family properties must learn to operate and continue to thrive.

Last month, in answer to the What

do I do now? question that everyone is asking, I cited four key action items: • Compare your current rents to market rates • Review your current tenant base • Look at deferred maintenance, legal or other liabilities • Calculate the impact to your bottom line and evaluate your options Basically, these are the steps that

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owners need to take to fully understand how their properties are positioned in terms of financial performance, security and growth. Part One of this series delved into comparing current rents to market rates as the key to this process.

Part Two focuses on another important component – your tenants.

Maintaining your property’s value depends greatly upon your ability to keep it up-to-date. Now is also the time to make sure that your tenants are a good fit for what you want and need to accomplish, in terms of both improvements and rents.

First and foremost, check to see that your tenants are all current with their payments. If they are already behind, then you need to take immediate action and issue a three-day notice to pay or quit.

Review your written payment policies and make sure that the terms are adhered to by every tenant. There can be no exceptions or special treatment.

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Even if everyone is paying on time, consider sending out a reminder about this and other important policies.

Also, take a look at the payment patterns. If you have a tenant who is struggling and just meeting the deadlines, there is little likelihood that his or her ability to pay is going to get much better. An actual or potential change in work status is another important consideration. You should monitor both situations closely as you make improvements and raise rents to maintain or achieve market rates.

Similarly, if you have a tenant who is not a good neighbor and gives rise to complaints about loud parties, parking violations or other nuisance activities, think about what corrective actions you might take.

Be advised that unless the term of tenancy has been less than a year, landlords can no longer simply serve a 30-day or 60-day notice of termination.

You need to educate yourself as to the new guidelines regarding at-fault and no-fault evictions.

Even with a permissible reason to evict a tenant, if the cause is a curable violation, landlords are still required to provide notice of the violation and an opportunity to cure that violation within a specified time period. What this means is that you need to be on top of what is happening with your tenants and take the actions that you are permitted, promptly and decisively.

Otherwise you are setting precedents that may come back to bite you.

Last month I addressed the financial reasons to consider evicting a tenant and commencing with substantial remodeling or upgrading in order to achieve market rates. This falls under the category of an allowable, no-fault just cause.

Remember, however, before initiating this type of action, you need to run the numbers and consider the options.

With the new norm, apartment owners and investors need to think strategically and take a long-term approach. An important step is that of ensuring your current residents are the

right fit for your property.

Consider, too, about the ability of your property to attract and keep quality tenants. No matter how much is spent on improvements, one bad tenant can be a huge deterrent to prospects, many of whom check police reports and do their own off-hours drive-by before making a decision.

At the bottom line, taking action now and practicing purposefulness is the best way to protect your investment

as we move ahead into this new decade and era of apartment ownership.

About the Author: Tim Gorman, CPA, has been a broker with WR Gorman & Associate since 2013. Founded in 1972 by William (Bill) R. Gorman, this Brea-(CA)-based firm focuses on personalized wealth building through real estate.

With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that create sustainable legacies for investors and their heirs.

1048449

February 2020

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Araceli Padilla The Bryant at Yorba Linda Apartment Homes Cheryl Putnam

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New PSC Members

Sabal Capital Partners Joe Gomez 4 Park Place, Suite 2000 Irvine, CA 92614 (619) 508-9629 joe.gomez@sabal.com

Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com

Conservice Matt Gordon 750 S Gateway Dr River Heights, UT 84321 (866) 947-7379 communications@conservice.com

KW Commercial Randy Combs 4010 Barranca Parkway, Suite 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

API Property Management Margie Tabrizi 1400 Bristol St. N., Suite 245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com

ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

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Featuring

Product & Service Council Members

KW Commercial, the commercial real estate arm of Keller Williams Realty, the largest real estate company in North America, is no stranger to success. Our commercial team consists of the most knowledgeable, results-driven brokers backed by the most innovative and scalable technology the commercial real estate industry has to offer. Our KW Commercial agents and brokers are held to the highest standard of business to exceed our clients’ needs in virtually any market nationwide.

KW Commercial agents are in over 650 offices nationwide, including secondary and tertiary markets.

This means wherever you need a commercial agent, there is one there for you. And with so many locations, we are never far from where our clients need to be.

With over $9 billion in transaction volume in 2019 and a network of 2,300 commercial brokers nationally, KW Commercial is ranked among the top Commercial real estate brokerages.

The KW Commercial Team located at the Irvine office is led by Randy Combs. With more than seven years of CRE experience focused on multifamily assets, a real estate brokers license, and an MBA from Pepperdine University, Randy offers clients the benefit of both mortgage banking and corporate finance expertise. His focus encompasses P&L analysis, forecasting, budgeting, asset development, and strategic planning. His focus is on personalized service to his clients in building their financial security through real estate. Randy is an active member of the Apartment Association of Orange County (AAOC) and presently serves on the Board of Directors as treasurer.

Additionally, he holds a Certified Apartment Manager (CAM) designation.

Please contact Randy to schedule a free real estate portfolio evaluation and analysis. He can be reached directly at 714-658-3263 or randycombs@kw.com. You can also submit a contact request through his website www.randycombs.kw.com.

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PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Appliances Sales, Service & Leasing

Buying Group

A.S. Wise, Inc. Kastle Systems

ACE Commercial Laundry Equipment, Inc. Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

PAS Purchasing Solutions Xpera Group

Accounting Services Ascent Multifamily, LLC HMWC, CPAs & Business Advisors

Cabinets/Refinishing

DryMaster

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. MTD Kitchen S M Painting Corp.

South Coast Construction & Repair The Door & Window Company

Asphalt Sales & Service

Carpentry

DryMaster

M & M Contracting, Inc. Rose Paving LLC

Answering Service

Attorneys

Anyone Home Entrata

Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen The Cabinet Depot, Inc.

Accounting Software Ascent Multifamily, LLC Entrata HENRI Yardi Systems Inc.

Acoustic Ceiling Removal

Antimicrobial Services BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com RentPath Zillow Group Rentals

Apartment/Student Housing CallTek, Inc. Kairos Investment Management Company LaundryUp Red Capital Group Renter’s Legal Liability RokitNow Titanium Restoration Services Company

Asbestos

Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Cleaning Service Titanium Restoration Services Company

Awnings

Coin-Operated Laundry Equipment

Can-Do Windows & Doors

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction South Coast Construction & Repair Symmons Titanium Restoration Services Company

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law

Boiler Systems Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

PSC Service Provider Directory — continued on page 64

February 2020

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63

PSC Service Provider Directory continued from page 63 Communications CallTek, Inc. TouchPoint

Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Rose Paving LLC

Construction AAA Restoration AMS Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Deck Coatings, Magnesite Repairs, Waterproofing

Fencing & Gates

Alan Smith Pools AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking

Buffalo Maintenance, Inc. D & D Technologies Gate Hardware

Drain Cleaning

Black Bird Fire Protection, Inc.

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing

Fire & Flood Restoration

Financial Planning HMWC, CPAs & Business Advisors

Fire Safety

Draperies/Blinds/Window Coverings Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster Emergency Services Restoration, Inc. Millan’s Restoration, Inc. PRC Restoration Restoration Management Company Service First Restoration Inc.

Fitness Equipment

Duct Cleaning Multi Team Services

Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

Electrical

Flooring

KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Interior Logic Group Property Services Urban Surfaces

Consulting

Energy Management

AFR Furniture Rental

Ascent Multifamily, LLC Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Xpera Group

Yardi Systems Inc.

Garage Doors

Environmental Consulting & Training

Mesa Artificial Turf/Garage Doors

American Environmental Specialists, Inc. Energx Controls Inc. Mesa Artificial Turf/Garage Doors

General Contractor

Content Restoration

Environmental Services

AMS Construction

Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC Pacific Environnemental & Abatement Solutions, Inc.

Countertops Buffalo Maintenance, Inc. The Cabinet Depot, Inc. California Bath Restoration Eurostone MTD Kitchen

Evictions ReassureRent

CALL OR EMAIL FOR YOUR FREE ESTIMATE! 64

Furniture Rental

Apartment News

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February 2020

Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. S M Painting Corp.

(714).253.3330

ALLPROOFDECKS@GMAIL.COM

Graphics

Lending Institutions

Patio Covers

Direct Signs and Designs

Banc of California Berkadia CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Opus Bank Red Capital Group Redwood Mortgage Sabal Capital Partners

Can-Do Windows & Doors

Handyman Buffalo Maintenance, Inc. HandyCrew Services, Inc. S M Painting Corp.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty ReassureRent Rey Insurance Services, Inc.

Interior Design Straight Designs

Internet Services Apartment SEO apartments.com RentPath Zillow Group Rentals

Investments Morgan Skenderian Investment Real Estate Group Company

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Symmons

Landscapes/Hardscapes Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Pest Control Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Bugs Away Exterminators Coasterra Pest Control Greentech Heat Solutions IPM Tech Pest & Termite Management Pacific Pest Control Inc Skyline Pest Control The Bee Man

Lighting KD Electric Company

Pet Waste

Magnesite Repairs

Community Pet Solutions

Buffalo Maintenance, Inc.

Pipe Restoration

Mailboxes

Ameri-Cal Repipe and Plumbing, Inc.

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Plumbing, Contractors & Supplies

Buffalo Maintenance, Inc. CallTek, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company WICR Waterproofing & Decking

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Sustainable Solutions Int. Symmons Total Rooter & Plumbing

Marketing

Pool/Spa Service & Repair

Direct Signs and Designs Zumper

Alan Smith Pools Clear Expectations, Inc.

Mold Remediation

Private Investigations

American Environmental Specialists, Inc. BioSweepOC DryMaster Millan’s Restoration, Inc. Service First Restoration Inc.

FPK Security, Inc.

Maintenance, Repairs, Products

Odor Removal BioSweepOC Millan’s Restoration, Inc. Specialized Pipe Technologies

Outdoor Furniture & Refinishing Alan Smith Pools Patio Guys

Paint Sales & Service Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. S M Painting Corp.

West Coast Drywall & Paint

February 2020

Property Management AIM Properties Allen Properties API Property Management CallTek, Inc. Consensys Property Management DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company

PSC Service Provider Directory — continued on page 66

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PSC Service Provider Directory continued from page 65

Property Management (Continued) South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

Property Management Software Anyone Home Appfolio, Inc. Ascent Multifamily, LLC HENRI Parking Boss Rentler ResMan RokitNow Yardi Systems Inc.

Reconstruction

Tree Service

A-Rising Builders AAA Restoration AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking

Harvest Landscape Enterprises, Inc.

Resident Screening Rentler Yardi Systems Inc.

Property Management Staffing & Training Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing Renoir Staffing, LLC The Liberty Group Argos Homes Systems McCarthy Roofing

Real Estate/Investments 1031 Crowdfunding, LLC CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

NPM Staffing an InterSolutions Company

Video Surveillance

Entrata

Water Heaters

Roofing

ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heaters Only, Inc. Water Heater Man, Inc.

AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction ProWest LLC Royal Roofing.com (RWS&P, Inc.) ADT Multifamily California Safety Agency CallTek, Inc. FPK Security, Inc. USGI — Upland Group Village Patrol, Inc.

Waterproofing

Direct Signs and Designs

AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp.

Smalley & Company WICR Waterproofing & Decking

Surface Restoration

Water Removal

AMS Construction

ATI DryMaster Millan’s Restoration, Inc.

Signage

Sustainability/Green Energy NextLevel Optima

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Telecommunications Boingo Wireless, Inc. Kings III Emergecny Communications Company

Towing

KW Commercial Morgan Skenderian Investment Real Estate Group Company

Dedicated Transportation Services TO’ and MO’ Towing

Trash Services Strategic Sanitation Services Valet Living

Apartment News

Video Commercials

Resident Services

Real Estate Broker

66

Conservice ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Alpha Video Surveillance Bastion Security Kastle Systems

Security Services/Patrol Services

Rain Gutters

Utilities & Sub Metering

www.aaoc.com

February 2020

Website Development/Online Advertising Apartment SEO

Windows & Doors Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 82 for the location of our ad.

A-Rising Builders Emma Zaboth 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 emma@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 82 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 82 for the location of our ad.

February 2020

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 68

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PSC Contact Index — continued from page 67

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Property Management Services/Investments.

Apartment data and market research.

Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 82 for the location of our ad.

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February 2020

See the Advertisers Index on Page 82 for the location of our ad.

Engagement and automation tools through Contact Center and CRM software.

AP Staffing Blanca Garcia 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (310) 295-2562 blanca@apstaffing.net — www.apstaffing.net API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 82 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 82 for the location of our ad.

Ascent Multifamily, LLC 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com

We provide multifamily loans to investors.

Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com

February 2020

Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com

PSC Contact Index — continued on page 70

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PSC Contact Index —

Buildian Construction Services, Inc. 555 Anton Blvd., Ste 150 Costa Mesa, CA 92626 (714) 432-6598 mark@buildianconstruction.com Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

continued from page 69

Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com Brian Berg Insurance Services, Inc. Dyana Owens 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 82 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 82 for the location of our ad.

See the Advertisers Index on Page 82 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com

TOTAL ROOTER & PLUMBING DRAIN CLEANING $75

(KITCHEN, LAVY, LAUNDRY, TOILET)

MAIN LINE SNAKING $85

(FROM 3 or 4 INCH GROUND LEVEL ACCESS INCLUDES CAMERA INSPECTION)

BACKFLOW TEST $75

(DISCOUNT AVAILABLE FOR MULTIPLE DEVICES)

SLAB LEAK REPAIR $750

(LOCATE, EXCAVATE, REPAIR BACKFILL and PATCH CONCRETE)

WATER HEATER INSTALL $1095

(30, 40, 50 GALLON GAS AVG PRICE GROUND LEVEL INSTALL)

CALL US FOR ALL YOUR PLUMBING AND DRAIN CLEANING Prices good Monday-Friday, 8am--5pm, Subject to change without notice Major credit cards accepted (3% charge) / 0% financing available 24 hour emergency service available Family owned and operated

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February 2020

Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 82 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

totalbfrp@gmail.com www.totalbfrp.com LIC # C36=1055056

(657) 217-6557 Se habla Espanol

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 82 for the location of our ad.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

PSC Contact Index — continued on page 72

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

We are the leading screening and risk management provider for the multifamily industry.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Cushman & Wakefield — The Bridge Multifamily Team Mark Bridge 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 372-4888 Mark.bridge@cushwake.com See the Advertisers Index on Page 82 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com February 2020

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DryMaster Rachel Arndt 26021 Pala Dr., #150 Mission Viejo, CA 92691 (949) 492-1100 Info@drymaster.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

PSC Contact Index — continued from page 71

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 82 for the location of our ad.

Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com

Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com Eurostone 800 S. Robertson Blvd., Ste 2 Los Angeles, CA 90035 (310) 967-8000 george@eurostone.us Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

PSC Contact Index — continued on page 74

Sondance Painting 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

$37.85

$50.60

$45.00

$55.00

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

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• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

February 2020

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(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

February 2020

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Apartment News

73

PSC Contact Index — continued from page 72

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 82 for the location of our ad.

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 82 for the location of our ad.

See the Advertisers Index on Page 82 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

We supply all financial needs.

Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 82 for the location of our ad.

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 82 for the location of our ad.

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

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Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

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Rated #1 Construction Company in Southern California!

Excellent Customer Service & Competitive Pricing!

74

Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

Apartment News

www.aaoc.com

February 2020

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

See the Advertisers Index on Page 82 for the location of our ad.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com

Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com

Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com

PSC Contact Index — continued on page 76

Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 82 for the location of our ad.

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

See the Advertisers Index on Page 82 for the location of our ad.

February 2020

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PSC Contact Index — continued from page 75

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 82 for the location of our ad.

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

See the Advertisers Index on Page 82 for the location of our ad.

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Multi Team Services Laura Wallis 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (949) 518-2125 Laura.Wallis@SteadfastCo.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

See the Advertisers Index on Page 82 for the location of our ad.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 82 for the location of our ad.

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 82 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 82 for the location of our ad.

See the Advertisers Index on Page 82 for the location of our ad.

See the Advertisers Index on Page 82 for the location of our ad.

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com

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Anything related to concrete See the Advertisers Index on Page 82 for the location of our ad.

See the Advertisers Index on Page 82 for the location of our ad.

Real estate title, escrow and title insurance services.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 82 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com

PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 82 for the location of our ad.

See the Advertisers Index on Page 82 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Full Service Real Estate.

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 82 for the location of our ad.

Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com

Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com

Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

PSC Contact Index — continued on page 78

Electrical Repair & Installation

• • • • • • • •

RESIDENTIAL COMMERCIAL Expert Troubleshooting • Tenant Improvements Breaker Replacement • Lighting Maintenance Circuit Additions • Parking Lot Lighting Lighting Upgrades • 3 Phase Wiring Panel Changes Lic. # 796052 Phone & Cable Outlets Call Today Security Lighting House Fans (949) 209-7387

(714) 434-9856 lighthouse949@yahoo.com

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February 2020

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Apartment News

77

PSC Contact Index —

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

continued from page 77

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 82 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 82 for the location of our ad.

Sabal Capital Partners Joe Gomez 4 Park Place, Suite 2000 Irvine, CA 92614 (619) 508-9629 joe.gomez@sabal.com

See the Advertisers Index on Page 82 for the location of our ad.

Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 82 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (877) 785-2237 multifamily@socalren.org Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com

Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

Sustainable Solutions Int. 33251 S Garfield Ave. Los Angeles, CA 90040 (778) 999-2040 doug@sustainablesolutions.com SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 82 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

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Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

See the Advertisers Index on Page 82 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 82 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

February 2020

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

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ADVERTISERS’ INDEX

Category

FENCING & GATES

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.................................18, 37

California Rooter & Plumbing................................27

FLOORING, REPAIRS, TILE

See page 70 for alphabetical listings

Buffalo Maintenance, Inc.................................18, 37 Carpet Crafts.................................................................73

ORCO Apartment Supply........................................33 Total Rooter & Plumbing.........................................70 PORCELAIN REFINISHING

AIR CONDITIONING & HEATING

CONCRETE MAINTENANCE & REPAIR

JM Air Conditioning & Heating............................50

AMS Construction......................................................74

HANDYMAN

PROPERTY MANAGEMENT

APPLIANCES—REPAIRS, PARTS, RENTALS

Buffalo Maintenance, Inc.................................18, 37

Buffalo Maintenance, Inc.................................18, 37

JLE Property Management Inc.............................21

Lin-Ed’s Appliance Service & Repair...................76

OC Concrete, LLC........................................................53

Handy Crew...................................................................61

ProActive Realty Investments Inc........................68

ORCO Apartment Supply........................................33

C & C Paving Company, Inc....................................50

South Coast Construction & Repair....................79

R&B Wholesale Distributors, Inc. .......Back Cover

CONSTRUCTION

HEATING & AIR CONDITIONING

APPRAISALS/VALUATIONS

AMS Construction......................................................74

JM Air Conditioning & Heating............................50

Lee Walker Appraisals...............................................12 ASPHALT SALES & SERVICE

AMS Construction......................................................74 C & C Paving Company, Inc....................................50

Buffalo Maintenance, Inc.................................18, 37 COUNTERTOPS

Buffalo Maintenance, Inc.................................18, 37 The Door & Window Company............................25 DECK COATINGS, MAGNESITE REPAIRS,

ATTORNEYS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover BATHROOM RENOVATIONS

Buffalo Maintenance, Inc.................................18, 37 South Coast Construction & Repair....................79 BATHTUB REFINISHING

Bath Crafters..................................................................56 BLINDS

Apex Window Decor.................................................72 BOILER SYSTEMS

DCM Services................................................................30

WATERPROOFING

Buffalo Maintenance, Inc.................................18, 37 Rash Yambo Decking & Stairs...............................82 DECKING

All Proof Decks.............................................................64

REAL ESTATE INVESTMENTS

ReassureRent................................................................22 KITCHEN RENOVATIONS

MTD Kitchen.................................................................81

Capital Equity, Inc.......................................................20

California Rooter & Plumbing................................27

OpusBank...............................................................23, 55

Sondance Painting.....................................................72

CARPETS

EARTHQUAKE RETROFITTING

Carpet Crafts.................................................................73

Optimum Seismic.......................................................19

The Stanfield Group...................................................60

Marcus & Millichap.....................................................45

Aarow Drain & Plumbing........................................82

Buffalo Maintenance, Inc.................................18, 37

Hom Sotheby’s International Realty —

KW Commercial – Randy Combs........................13

Bona Fide Mortgage..................................................30

AMS Construction......................................................74

CBRE......................................................................Insert, 2

The Door & Window Company............................25

DRAINS

CARPENTRY

1031 Crowdfunding..................................................57

South Coast Construction & Repair....................79

LENDING

DRYWALL

Out of the Gutter .......................................................75

Flood Relief Specialists.............................................39

The Door & Window Company............................25

R&B Wholesale Distributors, Inc. .......Back Cover

Argos Home Systems................................................30

Theresa Simes Agency.............................................61

California Rooter & Plumbing................................27

Buffalo Maintenance, Inc.................................18, 37

RAIN GUTTERS

REAL ESTATE EDUCATION

California Replacement Windows.........................7

Apex Window Decor.................................................72

South Coast Real Estate & Property Mgmt......51

Santiago Canyon College........................................77

LEAK DETECTION

DRAPERIES/BLINDS/WINDOW COVERINGS

Roberts Management & Investments...............56

Farmers Insurance —

DOORS, WINDOWS

CABINETS/REFINISHING

South Coast Construction & Repair....................79

INSURANCE

Bath Crafters..................................................................56

MAIL BOXES

ORCO Apartment Supply........................................33

Morgan Skenderian...................................................31 ProActive Realty Investments Inc........................68 South Coast Real Estate & Property Mgmt......51 SVN/Vanguard Investment Properties— Webster.....................................................................69 Cushman & Wakefield — The Bridge Multifamily Team...........................14 Triqor Group..................................................................49 W. R. Gorman................................................................24 ROOFING

R&B Wholesale Distributors, Inc. .......Back Cover

AMS Construction......................................................74

MAINTENANCE, REPAIRS, PRODUCTS

Dale’s Roofing...............................................................30

Buffalo Maintenance, Inc.................................18, 37

Guardian Roofs.............................................. Insert, 11

Handy Crew...................................................................61 R&B Wholesale Distributors, Inc. .......Back Cover

Imperial Roof Management...................................71 McCarthy Roofing.......................................................59 McCormack Roofing..................................................29

MOLD REMEDIATION

Royal Roofing................................................................67

American Environmental Specialists..................68

UTILITY BILLING

PAINT SALES & SERVICE

Livable..............................................................................35 WATER HEATERS

ORCO Apartment Supply........................................33

ELECTRICAL

R&B Wholesale Distributors, Inc. .......Back Cover

AMS Construction......................................................74

COIN-OPERATED LAUNDRY EQUIPMENT

Buffalo Maintenance, Inc.................................18, 37

ACE Commerical Laundry Equipment, Inc......58

Lighthouse Electric....................................................77

AMS Construction......................................................74

National Service...........................................................28

ENVIRONMENTAL SERVICES

Rash Yambo Decking & Stairs...............................82

WASH Multi Family Laundry Systems................15

American Environmental Specialists..................68

S M Painting Corp.......................................................78

COLLECTIONS

EVICTIONS

Sondance Painting.....................................................72

Block & Associates......................Inside Back Cover

Block & Associates......................Inside Back Cover

PEST CONTROL

California Replacement Windows.........................7

Duringer Law Group, PLC.......Inside Front Cover

Duringer Law Group, PLC.......Inside Front Cover

Access Exterminator Service..................................26

The Door & Window Company............................25

80

Apartment News

www.aaoc.com

February 2020

California Rooter & Plumbing................................27 ORCO Apartment Supply........................................33 WINDOWS

AMS Construction......................................................74

Sherman Oaks, CA

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13213 Sherman Way North Hollywood, CA 91605 818-764-2254

February 2020

www.aaoc.com

Apartment News

81

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

1031 Crowdfunding.....................................................57

California Replacement Windows............................7

MTD Kitchen....................................................................81

Aarow Drain & Plumbing...........................................82

California Rooter & Plumbing...................................27

Morgan Skenderian......................................................31

Access Exterminator Service.....................................26

Capital Equity, Inc..........................................................20

National Service..............................................................28

ACE Commerical Laundry Equipment, Inc.........58

Carpet Crafts....................................................................73

OC Concrete, LLC...........................................................53

All Proof Decks................................................................64

CBRE.........................................................................Insert, 2

Optimum Seismic..........................................................19

American Environmental Specialists.....................68

Cushman & Wakefield — The Bridge Multifamily Team..............................14

OpusBank..................................................................23, 55

AMS Construction.........................................................74 Apex Window Decor....................................................72 Argos Home Systems...................................................30 Bath Crafters.....................................................................56

Dale’s Roofing..................................................................30 DCM Services...................................................................30 Duringer Law Group, PLC..........Inside Front Cover Farmers Insurance — Theresa Simes Agency....61

Block & Associates.........................Inside Back Cover

Flood Relief Specialists................................................39

Bona Fide Mortgage.....................................................30

Guardian Roofs................................................. Insert, 11

Buffalo Maintenance, Inc....................................18, 37

Handy Crew......................................................................61

C & C Paving Company, Inc.......................................50

Hom Sotheby’s International Realty — The Stanfield Group................................................60

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

$75.00

Includes Service Call & Labor Main Lines from $95.00

AAROW

ProActive Realty Investments Inc...........................68 Rash Yambo Decking & Stairs..................................82 R&B Wholesale Distributors, Inc. ..........Back Cover ReassureRent...................................................................22 Roberts Management & Investments..................56 Royal Roofing...................................................................67 Santiago Canyon College...........................................77 S M Painting Corp..........................................................78

JLE Property Management Inc................................21

Sondance Painting........................................................72

JM Air Conditioning & Heating...............................50

South Coast Construction & Repair.......................79

KW Commercial – Randy Combs...........................13

South Coast Real Estate & Property Mgmt.........51

Lee Walker Appraisals..................................................12

SVN/Vanguard Investment Properties—

Lin-Ed’s Appliance Service & Repair......................76

Webster........................................................................69

Lighthouse Electric.......................................................77

The Door & Window Company...............................25

Livable.................................................................................35

Total Rooter & Plumbing............................................70

Marcus & Millichap........................................................45

Triqor Group.....................................................................49

McCarthy Roofing..........................................................59

W. R. Gorman...................................................................24

McCormack Roofing.....................................................29

WASH Multi Family Laundry Systems...................15

24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851

Apartment News

Out of the Gutter ..........................................................75

Imperial Roof Management......................................71

DRAIN & PLUMBING

82

ORCO Apartment Supply...........................................33

www.aaoc.com

February 2020

February 2020

www.aaoc.com

Apartment News

83

84

Apartment News

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February 2020

Tenant Eviction Unlawful Detainer

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