December 2018 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

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December 2018

AAOC Legislator of the Year Assemblywoman Sharon Quirk-Silva See Page 34

In this issue Text Messages: Senders Beware........................................................................................ 18 The Analytics and Psychology of Pricing from Cash In on the Myths of Real Estate............ 26 Be Nice or Leave................................................................................................................ 30 AAOC Legislator of the Year Assemblywoman Sharon Quirk-Silva..................................... 34 Conquer Your Digital Addiction......................................................................................... 38

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

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December 2018

Contents AAOC Education & Events

Departments

5 INSPIRE Property Management Luncheon

4 President’s Message — Going Out on a High Note

17 AAOC 2018 Holiday Cruise

6 Executive Director Report/ Craig’s Corner

45 AAOC’s Legal and Operational Forms on CD or USB 48 AAOC’s Legal and Operational Forms

8 Sacramento Report — 2018 New Laws Guide

Features

10 Legal Corner

18 Text Messages: Senders Beware By Colin P. Calvert 20 October INSPIRE Property Management Luncheon Recap 24 Multifamily Forecast Breakfast Recap 26 The Analytics and Psychology of Pricing from Cash In on the Myths of Real Estate By Timothy Gorman 30 Be Nice or Leave By Elaine Simpson

14 Dear Maintenance Men 50 The Benefits of AAOC Membership 51 Welcome New Members 52 PSC Corner — McCarthy Roofing/ West Coast Drywall & Paint 53 Product & Service Council’s Service Provider Directory

33 Thank You to Our 2018 Sponsors & Volunteers!

34 AAOC Legislator of the Year Assemblywoman Sharon Quirk-Silva 36 Three Important Steps For Welcoming New Property Management SuperStars! By Ernest F. Oriente

57 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category

38 Conquer Your Digital Addiction By Jason Sherr

70 Advertisers’ Index — Alphabetical

42 October General Membership Meeting Recap

72 Rental Housing Retrospect — Legal Defense Fund — Thank you for your Support!

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2018 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

December 2018

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Craig Kirkpatrick n Editor in Chief – Craig Kirkpatrick n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms

Nicholas Dunlap Alan Dauger Nick Lieberman

n

Nicholas Dunlap James Wohrman Frank Alvarez Rick Roshan

DECEMBER 11 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 18 - Holiday Cruise Tuesday, 6:00–8:00 pm, Electra Cruises — Eternity Newport Beach, See Page 17 24 - Christmas Holiday Monday, Office Closed 25 - Christmas Holiday Tuesday, Office Closed

JANUARY 1 - New Year’s Holiday Tuesday, Office Closed 15 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge 24 - INSPIRE Property Management Luncheon Wednesday, 11:30 am–1:30 pm, Great Wolf Lodge, See Page 5

FEBRUARY 12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 18 - Presidents’ Day Holiday Monday, Office Closed 19 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge 21 - AAOC’s Multifamily Mingle Thursday, 5:00–7:30 pm, TBD 27 - Fair Housing Seminar Wednesday, 9:00 am–12:00 pm, AAOC Offices

SAVE THE DATE!

48th Annual Trade Show & Conference The

of Rental Housing

Directors n n n n

Julia Araiza Vicki Binford Randy Combs Laurel Dial

n n n

Stephen C. Duringer, Esq. Jerry L’Ecuyer John Tomlinson

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

n n

n

Robert C. Shaw Robert B. Thompson Dean Zarkos

Thursday, March 28, 2019 • 8:30am–4:00pm Orange County Fair & Event Center, Costa Mesa, CA December 2018

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PRESIDENT’S MESSAGE B y N icholas D unlap D irector of P roperty M anagement , A vanath C apital M anagement

Going Out on a High Note “It ain’t over till it’s over.”

—Yogi Berra

B

ack in June when Michael Weinstein announced that his proposed ballot initiative to repeal Costa Hawkins had obtained the required signatures to qualify for the November 2018 ballot, our industry was fragmented. There were differing factions of small and large owners who were aligned only in their ideology and understanding that Costa Hawkins must remain intact. Over the next 6 months, through tremendous fundraising, coalition building and public education efforts, we were able to come together and decisively thwart Prop 10. And in looking at the map, we did just that.

“fat cat apartment owners” or “private equity giants” and good for the general public. In reality, this initiative was nothing more than another self-dealing effort by Weinstein who is fundamentally opposed to growth, development and any resulting progress as part of his radical political agenda deployed through the AIDS Healthcare Foundation.

Teamwork Beats Self-Dealing

Opportunity Knocks? Opportunists Get Knocked

We could not have done this alone.

That is, the multifamily industry and the real estate sector could not have defeated Prop 10 without help from our allies in the business and social justice communities. The threat was marketed by the proponent as being bad for the

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Apartment News

The Year That Was

2018 will forever be known as the year that spawned nearly a dozen local rent control efforts, with activists in Glendale, Pasadena, Inglewood, Long Beach, Santa Ana, National City, Unincorporated Los Angeles County, Sacramento, Pomona, Santa Barbara, Santa Cruz mostly failing to secure the required signatures to qualify for the ballot. Local efforts attempted to draw energy from Prop 10, but largely fell flat. AAOC managed to fend of rent control twice in the City of Santa Ana and played a critical role in the aligned effort to thwart Prop 10. By my count, that makes us 3 for 3 in 2018. Don’t get too comfortable. These victories figure to be short-lived and we are fully expecting additional activity ahead of the 2020 election.

Ever the opportunist, Weinstein attempted to harness the need for affordable housing and use that as his ploy to kill development. The solution to today’s housing affordability challenges remain in constructing more purpose-

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December 2018

built workforce and affordable housing.

So we celebrate not the housing burden faced by so many Americans, but the fact that further and future development (the solution to the housing crisis) will not be inhibited by a self-dealing opportunist.

We at AAOC remain committed to working with and presenting practical, viable solutions to the housing challenges faced by those across the County, State and Country.

So as I write the President’s Message for the last time, I extend my sincere gratitude and thanks for your calls, complaints, concerns, contributions, criticism, emails, feedback, friendship, ideas, input and most importantly, your support. You have helped me learn new things about our industry and great things about what happens when people work together to make a difference.

As an English major I always enjoyed a good ending and with regard to 2018, I’d say I got the grand finale. Good luck to my friend and incoming President John Tomlinson on topping that!

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December 2018

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CRAIG'S CORNER B y C raig K irkpatrick E xecutive D irector

W

ith the Prop 10 battle over for now, it might be a good time to look at some steps to help relieve California’s affordable housing crisis. On November 6, California voters spoke loud and clear reaffirming that destructive retreaded policies like rent control have no place in addressing the state’s ongoing affordable housing issues. Unfortunately, any problem that has festered for such a long time has no easy solution and will require

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sacrifice and creative ideas.

First a story about Germany; in 2002, I met a German cousin in Berlin who worked in the Economic Affairs Ministry when Helmut Schroeder was the popular Chancellor. He stated the published GDP rate of 1% was calculated by assuming very favorable assumptions and arguably should have been negative. At the same time, the country was struggling with the assimilation of East Germany. A couple of years later in 2004, we met and he told me he was looking for a different job because Schroder wouldn’t be reelected. The reason was because they realized Germany’s social programs were unsustainable and the leadership had to announce unpopular changes to the German people. History shows that lose he did to Angela Merkel. My point is while Germany’s economy was struggling, leadership made difficult and unpopular but necessary changes that required attacking the root of the problem and not merely the symptoms.

Since then the German economy has thrived and is arguably propping up the entire EU. I believe only by attacking the many roots of this problem will California’s housing problems be solved or at least relieved. It has taken 30–40 years to get into this mess; it might take 30–40 years to get out. But with most agreeing this is a crisis now is the time to get started and move quickly.

Economists estimate that at best, California needs 664,000 new apartments by 2030 just to keep up with current

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December 2018

population growth. That’s a lot of apartments. Currently, California produces less than half the necessary overall housing. Why does the state not produce enough housing? If you don’t produce enough milk to meet demand, you don’t kill the cows but instead find ways to increase the number of cows.

It’s simple economics — supply vs. demand. Though this housing issue is much more complicated than milk, it is still economics and supply vs. demand.

Yet for years California has killed cows with a byzantine entitlement process, obstacles, regulations, roadblocks, delays, etc. These run up costs and slow down the development process. It’s a fact that between 30–45% of all development costs are due to soft costs.

Moreover, a project won’t be built if it doesn’t make economic sense.

Relieving this crisis will require a longer list than the following, but here’s a start: a top to bottom look at regulations, CEQA, Nimbyism and everything else that contributes to delays and added costs. Obstacles to development need to be removed and instead good projects should be fast-tracked. The supply problem — 40 years in the making must be dealt with. Private — public partnerships need to coalesce.

Additionally new avenues must be developed to bridge the gap between the workforce and needy to affordable housing with ways to fund it. There’s much here to discuss in future Craig’s Corners.

December 2018

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Apartment News

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SACRAMENTO REPORT B y R on K ingston

2018 New Laws Guide:

A Guide To California’s New Residential Rental Property Laws

T

o help residential rental property owners and managers understand and keep up with California’s ever-changing legal landscape governing the rental property industry, our lobbying team, California Strategic Advisors (Cal Strategic), has prepared this helpful New Laws Guide.

The Guide provides an overview of California’s relevant new residential rental property related laws that were signed into law in 2018. It also provides helpful compliance tips where necessary to help owners and managers meet their obligations under the new laws.

2018 Legislation Signed Into Law • SB 721 (Hill) Multifamily “Deck” and Waterproofing Inspections • AB 2343 (Chiu) UD 3-Day Notice and Answer Grace Period Will Change • AB 2219 (Ting) Mandatory ThirdParty Rent Payments

• AB 2413 (Chiu) Domestic Violence: 911 or Law Enforcement • AB 3194 (Daly) Housing Accountability Act — “Anti-Nimby” Legislation • AB 3212 (Irwin) Military Member Release from Lease Obligations • SB 969 (Dodd) Automatic Garage Door Openers • SB 1227 (Skinner) Density Bonus for Low-Income Student Housing Development • SB 1300 (Jackson) Sexual Harassment in the Workplace Law Suits

2018 New California Laws 1. Mandatory Building Inspections:

• AB 686 (Santiago) Local Government Duty to “Affirmatively Further Fair Housing.”

• AB 1565 (Thurmond) Joint Liability for Failure to Pay Worker Wages • AB 1919 (Wood) Rental housing: Price Gouging During a State of Emergency • AB 2173 (Santiago) Abandoned Apartment News

• AB 2753 (Friedman) Density Bonus

• AB 2930 (Santiago) Illegal Weapons Nuisance—Sunset Extension.

8

city or county), “Load-bearing exterior elevated elements” is defined in the bill as:

Property After A Commercial Lease Ends

www.aaoc.com

SB 721 (Hill) Multifamily “Deck” and Waterproofing Inspections.

By January 1, 2025, and then every six years thereafter, all load-bearing exterior elevated and associated waterproofing elements of multifamily properties with three or more units must be inspected by a qualified professional (licensed general contractor, licensed architect or licensed civil or structural engineer with a minimum of five years’ experience in wood framed multistory buildings and not a building inspector or official of a December 2018

Balconies, decks, porches, stairways, walkways, supports and their structures, and entry structures that extend beyond exterior walls of the building and which have a walking surface that is elevated more than six feet above ground level, are designed for human occupancy or use, and rely in whole or in substantial part on wood or wood-based products for structural support or stability of the exterior elevated element.

2. New Three-Day to Cure Notice Requirements and New 5-Day Notice Requirements

AB 2343 (Chiu) UD Notice and Answer Grace Period Calculation Changes. Under current law, before a rental property owner begins the unlawful detainer (UD) process for failure to pay rent or for breach of a lease condition, the owner must provide the tenant with three calendar days of notice, and allow the tenant to pay rent or cure the violation with within that period. Furthermore, after a UD has been filed with the court and the summons and complaint has been served on the tenant, the tenant has five calendar days to respond to the complaint by filing an “Answer” with the court. These notice or grace periods have always

included weekends and holidays.

That changes under AB 2343.

Beginning September 1, 2019, the 3-(calendar) day notices to cure or quit, and the 5-(calendar) day answer period will be calculated excluding weekends and holidays.

Owners and managers should review best practices and lease/ rental agreements well before the law becomes operative. In particular, grace periods and late payment requirements should be re-examined and modified for new and existing contractual requirements. Failure to calculate the new time periods for the delivery of the notices will delay performance requirements.

3. Mandatory Third Party (Guarantor) Payments

AB 2219 (Ting) Third Party Rent Payments. Beginning January 1, 2019, rental property owners will be required to accept rent payments from third parties (individuals or

entities other than the tenant), so long as certain conditions are met.

These conditions were negotiated

by CalStrategic team and included in the bill before it was signed. The conditions are as follows: a. Third party must sign an acknowledgement stating that: a) it is not a tenant of the premises; and b) the acceptance of the rent payment does not create a new tenancy with the third party; b. Acceptance of the third-party rent payment does not require any owner to enter into a contract with federal, state, or local housing assistance program, including, but not limited to, the federal housing assistance voucher programs under Section 8; c. The new law does not impact or change a rental property owner’s right to terminate a tenancy;

December 2018

d. The new law does not extend the due date for any rent payment or require an owner to accept late rent payments beyond the 3-day pay or quit period.

The information provided herein is intended to provide general guidance and awareness on recently passed state laws and regulations and shall not be construed in any way as a substitute for individual legal advice. Those that require specific advice should consult an attorney.

Copyright© 2018 CalStrategic Copyright© 2018 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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Apartment News

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I have a dilemma. I rent a townhouse to three roommates, two girls and a guy.

They all signed a one-year lease just four months ago. I got a call the other night from one of the girls, she told me that the guy had moved out a week after they moved in, after the three of them had some sort of disagreement. She said that he called her the other day and said he wanted to move back in this weekend. She spared me the details, but she sounded afraid of him. The neighbors told me some stories

about the guy, sounds like we’re all better off if he isn’t around. She asked if she could change the locks and not let him in. I’m not sure what to do, if he’s locked out, won’t he just come to me and ask for a key? What do I tell him?

The one-year lease agreement provides each of the three occupants the right to occupy and use the premises for the entire term of the lease, or until terminated. No one tenant has greater rights

than any other. Any action, absent a court order, by one or both of the girls to deny the third roommate entry would be actionable. If the remaining two roommates are truly afraid of the third, they should immediately seek a restraining order barring him from coming near the townhouse. The restraining order, if done properly, will allow you to refuse to provide him with a key to the changed locks, and will keep him away from the premises. He

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December 2018

”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.”

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will, however, still be contractually obligated to perform the obligations, but the restraining order will prevent him from living in or visiting the unit.

Can’t take it anymore, every time I visit my building, there is another satellite dish bolted to my facia or attached to the roof.

It’s not just the satellite dish folks; I’m having the same problem with the cable guys. They spread cable all over my brandnew roof, leave nails and screws scattered all around, and certainly are causing premature wear to the roof by all of their activities up there, and of course, all without my permission. No one should be on my roof! What do I do?

The problem you describe is one that owners have been facing for years.

Often it is the tenants who are the cause of the improper installation, but recently we’ve noticed the problems are more often caused by the actual dish or cable provider, by one of their subcontractors

or employees. The transgressions are many; certainly, the installation by attaching the dish to your building facia or structure, and the stringing of cable on your roof is neither permitted by the rental agreement, nor by law. More importantly, the entry upon your roof without your permission is an illegal trespass. The damage caused to your roof by directly attaching the dish to facia, or by the scattered nails and other debris working their way into the roofing material causing the roof membrane to leak are certainly unacceptable and are actionable. Don’t be surprised when your roofing contractor seeks to void his warranty due to your failure to prevent persons from abusing the roof, the lack of maintenance by allowing nails, screws and debris to remain on the roof, and the intentional penetrations of the roof membrane by the installers.

Enforcing the terms of the agreement against the tenant is of course the obvious choice, but not necessarily the best.

The fix has become a bit more compli-

cated given the current climate of increasing vacancy and declining rents.

In strong rental markets, a notice of default could be served on the tenant requiring the tenant to correct the problem, and if he failed to do so, evict him. Once evicted, the replacement tenant then moves in, calls the dish or cable guys, and the exact same problem happens again, deja vu. Problem solved?

No. In the current rental market, owners want to solve the problem, keep it from re-occurring, and yet maintain the tenancy if at all possible. The best solution in today’s market, assuming the installation was not done by the resident, is to put the resident on notice of the breach, and with the tenant’s co-operation, demand that the dish or cable installer correct the problem, and repair any damage done to the roof. A written demand should be served upon the dish or cable provider, as well as the installer, that you intend to pursue Legal Q&A — continued on page 12

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Legal Q&A — continued from 11 them civilly and will seek damages for their trespass on to your property, the roof, for recovery of the damages you have suffered and will suffer due to the damage to the roof and facia, and for further damages due to their ‘unfair business practices’ of engaging in illegal activity, trespassing and causing damage to property. Provide them a reasonable amount of time, ten days, to contact you to make arrangements to remove the offending equipment and to repair any damage done to your roof. Upon receipt of your letter, or your attorney’s letter, the provider will certainly prefer to correct the situation and will certainly not repeat the transgression on your property.

I’ve been thinking of installing a drop box somewhere on my property so that the residents can put their rent checks in it. I’m thinking I’ll save them a stamp and get the rents sooner. Any problem with doing this?

Many landlords do exactly that, most with absolutely no problems whatsoever.

If you are considering the practice, it is very important to install a secure box that cannot be removed or broken into and provide your residents with written procedures regarding the use of the drop

12

Apartment News

box. Specifically, inform the residents that use of the box is optional; that they may use it for their convenience, but that there always is a risk of loss or theft.

Rent will not be considered paid until you actually receive their check. And of course, never deposit cash. Also provide the residents with a physical address where they can personally deliver the rent, not a PO Box, if they prefer not to deposit the rent into the drop box. By not requiring the use of the drop box, the resident will bear the risk of loss, until you actually receive the rent. If you mandate the use of a drop box, and fail to provide a physical address for payment, or require payment to be made to a PO Box, courts will find that the risk of loss transfers to you upon their placement in the drop box, or in the mail.

Most of my rental units are large and many have an enclosed yard. I think that tenants with dogs tend to stay longer because not many buildings accept pets, so I allow my tenants to have pets. I recently received a letter from a resident complaining that another resident’s dog growled and seemed to lunge at her poodle. Now, I like dogs, not necessarily poodles, nervous little creatures, I think that the poodle probably started it, but I don’t know for sure. Anyway, no harm done, no bites, no blood, should I be concerned?

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December 2018

Yes. Although you are not the owner of the dog and would not directly be responsible for any injuries that may result from a vicious dog attack, you may be held responsible based upon the theory that you, as a landowner, allowed a dangerous condition, the vicious dog, to remain on your premises. Once you are on notice of any dangerous propensity, either a bite or even an aggressive growl, you must take action to eliminate the threat of injury. Many juries will extend liability beyond the dog’s owner to the landlord if the landlord knew or should have known of the dog’s dangerous propensities yet took no action to eliminate the danger.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 265,000 landlord tenant matters throughout California and has collected over $175,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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13

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

How do we safely get rid of mouse droppings and nesting from a recent infestation? We have managed to get rid of the mice, but they have left behind a mess. What is the best way to handle some cleanup under the house now that they’re gone? It’s been about 6 months. Observed are mice fecal pellets and chewed insulation.

Kirstin

Dear Kirstin:

Mice droppings and nesting can carry the Hantaviruses, so a bit of caution needs to be used. When you begin cleaning, it is important that you do not stir up dust by sweeping or vacuuming up droppings, urine, or nesting materials.

• Wear rubber, latex, or vinyl gloves when cleaning urine and droppings.

• Spray the urine and droppings with a disinfectant or a mixture of bleach

and water and let soak 5 minutes.

The recommended concentration of bleach solution is 1 part bleach to 10 parts water. When using a commercial disinfectant, following the manufacturer’s instructions on the label for dilution and disinfection time.

• Use a paper towel to pick up the urine and droppings, and dispose of the waste in the garbage.

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December 2018

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• After the rodent droppings and urine have been removed, disinfect items that might have been contaminated by rodents or their urine and droppings.

If you have not done this already, seal up any entryways to ensure that no rodents can get back in.

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Dear Maintenance Men:

I am in the process of installing new dead bolt locks on a number of doors at my building. These doors have never been drilled for dead bolts before. The problem I’m running into is how to line up where to drill for the latch plate in the doorframe. The door is either tight against the fame or is too loose. Do you have any good tricks for getting this done? Ken

Dear Ken:

Indeed we do. Lip stick or shoe polish is the answer. After the dead bolt lock is installed in the door and with the door open, extend the bolt. Now, dab the end of the bolt with lip stick or shoe polish and return the bolt to the unlocked position. Close the door and attempt to lock or extend the bolt into the frame.

Open the door and on the frame should be the exact location of the latch plate bolt hole. Using a one-inch wood bit, bore a hole 1.5 inches deep. If your wife will not let you use her lipstick, here is an alternate method.

Cut a one-inch thick dowel rod three inches long, insert a small finish nail into the end of the dowel rod, and be sure to center the nail. Cut the head of the nail off. With the dead bolt lock removed from the door, insert the dowel rod into the latch hole in the door with the nail end facing out. Close the door and with your finger, push the dowel rod into the doorframe. Pull the rod out and your drilling site is marked exactly.

One last item, if you are doing a number of doors, it may be worth purchasing a doorknob drilling jig. It will contain all the tools needed for profes-

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15

4:51 PM

Maintenance — continued from 15 sional door lock drilling and installation. The kit typically costs about $30 on up; a professional version can cost between $200 & $400. If you are doing more than a few doors, buying a professional door drilling kit will pay for itself just in the time and frustration is saves.

Dear Maintenance Men:

I have started a kitchen-remodeling project in my apartment building and

need some ideas for under kitchen cabinet lighting. I don’t want to use fluorescent fixtures, as they are very bulky and the light is harsh. Jackie

Dear Jackie:

Try using “Rope Light” for accent lighting in some units. Rope light is very flexible and has a life expectancy of 25,000 hours. It can be installed behind the lip under the upper cabinets or if you have space above the cabinet, just lay it on the top. Rope light produces a

nice subdued light, not too bright.

Other areas where rope light can be installed are closets, inside cabinets, in the garden, (it is very tough material), under the roof eave to accent the building etc. The problem with rope lights is that you can go crazy with it, there are so many applications. Rope light can be found at most hardware stores and it comes in rolls as long as 150 feet or in small sections of 10, 12, 24 and 48 foot.

We recommend getting the LED rope lite as the rope does not get hot with use.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com If you need maintenance work or consultation for your building or project, please feel free to contact us.

We are available throughout Southern California.

For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is a licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel. Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com JJerry L’Ecuyer is a real estate broker. He is currently on the Board of Directors and Past President of the Apartment Association of Orange County .and past Chairman of the association’s Education Committee. Jerry has been involved with apartments as a professional since 1988.

Are you looking for a particular product or service?

We can help!

Visit our Buyer’s Guide beginning on page 53 for the resources you need!

16

Apartment News

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December 2018

Text Messages: Senders Beware

BY COLIN P. CALVERT

Introduction

Text messages are a common way employers and employees communicate, both during the working day and after hours. The convenience of text messaging is a large reason for this phenomenon. Employers can be sure that employees have received the information, and employees can quickly respond.

However, sending a text message can have significant and unexpected consequences for employers, both financially and in potential litigation. Understanding these costs will better position employers to know when it really is worth it to hit send, and when something can wait until Monday morning.

Labor Code Section 2802: Show me the Money

Labor Code Section 2802 requires all California employers to “indemnify his or her employee for all necessary

(949) 552-7831 18

Apartment News

expenditures or losses incurred by the employee in direct consequence of the discharge of his or her duties, or of his or her obedience to the directions of the employer…” Cal. Lab. Code § 2802(a).

Employees are entitled to reasonable costs, including attorneys’ fees, for enforcing the law. Cal. Lab. Code. § 2802(c). Employees can recover money that should have otherwise been reimbursed by the employer under this section and the employer can also face civil penalties. Cal. Lab. Code § 2802(d).

The California Court of Appeal for the Second District has held that employers must reimburse employees for their cell phone expenses based on how much the employee reasonably uses his cell phone for work, even if the employee has an “unlimited” plan.

Cochran v. Schwan’s Home Service, Inc., 228 Cal.App.4th 1137 (2014). The court stated that “[t]he threshold question in this case is this: Does an employer always have to reimburse an employee for the reasonable expense of the mandatory use of a personal cell phone… The answer is that reimbursement is always required.” Id. at 1144.

Employers must pay “some reasonable percentage” of an employee’s phone bill when an employer requires an employee to use a personal cell phone for work. Id. Unwary employers who do not reimburse employees can face a class action lawsuit, as did Schwan’s Home Service in the above case. The resulting

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December 2018

litigation can cost the employer millions of dollars in attorneys’ fees, damages, and penalties. Therefore, employers should think carefully before sending work related information to personal cell phones and demanding a response from employees.

Wage and Hour Issues: De Minimis No More

Until recently, California followed the federal standard which allowed employers to not pay employees for regular de minimis work that took place off the clock. The California Supreme Court changed all that in July of 2018 in Troester v. Starbucks Corp. (publication pending). In this case, a Starbucks manager regularly performed brief tasks after clocking out, such as setting the store alarm, locking the door, and doing other miscellaneous tasks that on average took 4 minutes of work off the clock per day. The manager brought a class action against Starbucks, alleging that Starbucks violated the law by not paying for the manager’s off the clock labor. The California Supreme Court held that Starbucks had to pay the manager for work that regularly took place off the clock, and that Starbucks could not rely on the de minimis doctrine to defeat the manger’s claim.

Employers who call or text their employees off the clock could face a similar problem. If an employee were required to check in with their employer

at a certain time every day, or if the texts and calls were regular enough to be analogous to the managers off the clock duties at Starbucks, then the employer would have to pay the employee for the time spent texting.

This could raise a host of issues, including potential meal period or rest break violations, unpaid overtime, and incorrect wage statement penalties.

Employers should consider these compliance costs potentially associated with hitting send.

messages reached the jury.

Therefore, employers would be wise to consider how a text message would look from a judge or jury’s perspective before hitting send.

Conclusion

Technology has revolutionized our world in many ways, and the employee/ employer relationship is no exception.

The lines between work and home continue to be blurred as communication

becomes quicker, easier, and more ever present. Employers benefit greatly from texting their employees. However, employers must know and appreciate the potential risks, both in terms of financial costs and future litigation.

About the Author: Colin P. Calvert is a partner in the Irvine, California office of the labor and employment law firm Fisher & Phillips LLP. Please do not hesitate to contact him if you have any questions or seek additional information.

Mr. Calvert may be reached at (949) 798-2160.

Litigation: I’ll Text you in Court

Most people have seen a police officer on television or in the movies triumphantly scolding an arrested suspect that anything he says can, and will, be used against him in a court of law.

Employers would be wise to keep that warning in mind when texting employees, as what an employer texts can, and will, be used against the employer and the company in litigation.

The California and Federal rules of evidence generally forbid hearsay, which is defined as an out of court statement used to prove the truth of the matter asserted. Essentially, courts do not want a witness taking the stand and saying “I heard so and so say that the defendant did it!” as the jury would not be able to judge “so and so’s” credibility, and the defendant would not be able to confront “so and so,” as he or she is not actually in court.

However, there are many exceptions to the hearsay rule. In California, statements made by parties to a case are admissible even if they are hearsay. Cal. Evid. Code § 1220. The federal rules do not even consider these kinds of statements hearsay, and therefore they can be admitted as evidence. Fed. R. Evid.

801(d)(2). Employees could use these exceptions to great advantage in a lawsuit as it is likely that the supervisor who sent the text will be sued along with the company. Even if these exceptions failed for whatever reason, an employee would have numerous other avenues to defeat the hearsay rule and ensure that the text

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19

October INSPIRE Property Management Luncheon Recap

O

ctober’s INSPIRE Property Management Luncheon was not your ordinary luncheon!

We were honored to have Valerie Sargent speak for our group, bringing a story of inspiration that tugged at all of our attendee’s heart strings.

Before the luncheon began, members were able to network with Product &

Service Council Members in attendance who demonstrated the latest and greatest in their perspective fields. This gave attendees the opportunity to discuss products and services with vendors who truly understand and specialize in the unique needs of the rental-housing community. We were also fortunate to have two sponsors for this Luncheon; a

A group of cheerful faces of attendees ready to be INSPIRED.

Apartment News

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Luncheon Recap — continued on page 22

Roger of Access Exterminator Service gets started with an appetizer before lunch.

PSC Committee Member, Laura Aliberti of NPM Staffing welcomes Aulani Cruz of PM Staffing to her first luncheon.

20

special thank you to McCarthy Roofing and Next Level Property Solutions for graciously sponsoring this event.

Our amazing speaker, Valerie Sargent, President of Yvette Poole & Associates, brought a story of a beautiful warrior, Lila, and her unwavering

Vicki Binford of AMC and Jessie Childers of Santa Fe Management pose for a friendly photo.

December 2018

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Midway through my flight, the guy next to me asks if I’m traveling for business? I say yes. I’m looking for some multifamily properties to pick up, renovate and turn. The guy says, ‘No kidding. Right in my wheelhouse.

I’m a commercial real estate banker with Opus Bank.’

He tells me they’ve funded over $7 billion the last seven years, in fact, on all kinds of properties, up and down the West Coast. I tell him what I’m looking for in a loan and by the time we land, he’s lined up three options before we even deplane. That’s a smooth flight.

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21

Our amazing speaker, Valerie Sargent… did we mention she was AMAZING?

Luncheon Recap — continued from 20 courage and perseverance. Despite setback after setback, her hope and faith have never faltered, yet only intensified her willingness to prove that her mind and body are stronger than her cancer.

Valerie asked the audience to consider their emotional intelligence. How many of us actually know what that means? If you know what it means, how do you

Mike Rey of Rey Insurance proudly presents a Target gift card to the lucky winner, Tracie of FDC Management.

put your knowledge into action? Do you have mental strength? Have you ever been tested to your breaking point?

Creating positive habits and attainable goals can help make you overcome any obstacles that you might face in the future. Be bigger than your fears.

We cannot thank Valerie enough for sharing her beautiful story with our attendees. We would also like to again thank our sponsors, McCarthy Roofing

and Next Level Property Solutions, as well as the Product & Service Council Members who so generously donated a record number of raffles prizes to show support of the Apartment Association of Orange County and its members. We look forward to seeing you all again in January where we will bring back, by popular demand, Angel Rogers! Mark your calendars for Thursday, January 24th!

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December 2018

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December 2018

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23

Multifamily Forecast Breakfast Recap

T

he early call time was worth it to attend our Multifamily Forecast Breakfast on October 24th!

Held at the prestigious Pacific Club in Newport Beach, our attendees received insight from some of the most influential speakers in the rental-housing industry.

We wouldn’t have been able to pull off this event without the support of

our sponsors! A special thank you to Chase Multifamily Lending—Team Schweer and CBRE—Dan Blackwell.

Their generosity is greatly appreciated.

Moderated by Nicholas Dunlap, this panel of today’s finest insiders of the real estate market consisted of Jerome Fink of the Bascom Group, John R. Williams of Avanath Capital, It’s early, but Doug Hofer and Maria Jones are all Paul Dunlap of Advanced Real Estate smiles!

Our expert panel, from left: John R. Williams, Paul Julian, Michael Massie, Jerome Fink, and Ella Shaw Neyland.

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AAOC President Nicholas Dunlap introduces the panel.

Our sponsor, Dan Blackwell of CBRE, discusses opportunities in 2019 with member Jim Colombo.

Services, Michael Massie of Jamboree Housing, and Ella Shaw Neyland of Steadfast Companies.

Rent increases and the Proposition 10 fight were a part of the discussion, as were rental trends that we have been seeing over the past few years.

There were talks of how companies

Cooper Dodd of Chase Multifamily Lending, one of our sponsors, meets with an attendee after the breakfast.

are seeing a change in their resident profile due to amenity changes and lifestyle changes alike. Services like Wag for dog-walking, and Amazon Pantry for grocery delivery have changed the need for proximity to a park or grocery store.

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the amazing panel discussion as they continued the discussion individually after the breakfast!

What will the next year bring? How will trends affect the rental-housing industry? Keep up with these questions and more in upcoming issues of the Apartment News Magazine!

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25

The Analytics and Psychology of Pricing from Cash In on the Myths of Real Estate

L

ast month I focused on negotiating a successful sale. Before negotiations can begin, a price needs to be established, which is the task of the seller and the selling agent.

Establishing an effective asking price on an income property involves more than just an evaluation of like-kind sales

(i.e. comps) and/or the application of that favorite short-cut tool used by many investors — a gross rent multiplier or cap rates. You also need to look at how values are trending. This is one of the primary reasons that real estate professionals pay so much attention to factors like days on market, price reductions

BY TIMOTHY GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR

and cancellations.

On top of that, there are the psychological aspects of effective pricing as addressed by my father in his book, Cash In on the Myths of Real Estate.

Pricing — continued on page 28

Myth 4-2 It is best to price high and leave room for negotiations.

Popular Belief: In the time-honored tradition of negotiations, sellers think that they need to build into the price enough dollars to meet buyer demands.

Bill’s Truth: Pricing high actually has an adverse effect by reducing the number of interested buyers, which tends to make the property seem less desirable. By definition, pricing to market requires a large enough sampling of willing buyers and sellers to establish a true value.

A property receives the most attention when it is first listed and, unless there is a lot of buzz, interest trails off quickly. A property that remains on the market for a long period of time raises questions and often receives lower-than-market-price offers.

A more effective pricing strategy is to calculate the value of the property and then set the asking price just below that value. When the market value is established correctly, this approach is apt to generate excitement among potential buyers and multiple offers. What often results is more buyers willing to pay more for the property with fewer concessions. Multiple buyers also allows for the possibility of backup offers.

Price it right and they will come.

You might even be able to get a bidding war going.

Cash In: Price your property correctly to stimulate action.

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Apartment News

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December 2018

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Pricing — continued from 26 Cash in on the Myths of Real Estate was published three years ago. At that time, we were in the first phase of a new 18-Year Real Estate Cycle, when demand was high and buyers were eagerly making offers. But that was then and this is now. That initial upswing has basically peaked.

However, at the bottom line, whatever the timing within the cycle, pricing principles remain the same. In fact,

as the market starts on a downward trend it becomes even more critical to correctly apply both the analytics and the psychology. No longer can you rely on comps from a year or, even, six months ago. You need to take a very realistic look at what properties are being sold right now and at what price.

Concurrently, you also need to think long and hard about the consequences of setting the price too high and never getting an offer that you are willing to accept.

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About the Author: Timothy Gorman, CPA, became a broker in his father’s firm, WR Gorman & Associate, in 2013. He is joined by fellow broker, Randy Combs, MBA; and Sonya Loera, Realtor. The firm, founded 1972 by William (Bill) R. Gorman, specializes in personalized wealth building through real estate.

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If you miss your window of opportunity, you may have to wait another three, four or five years to obtain the target price that you set in your head.

Do you really want to hold onto your property that long?

Yes, the property may be generating a positive cash flow, but what types of major repairs will be needed in the future? How is the neighborhood aging?

Is this a location where you will be able to raise rents to cover increases in operating expenses? What happens if your overhead costs accelerate faster than you are able to raise rents?

Consider, too, how the proceeds from a sale might be put to better use.

Perhaps there is another investment alternative that provides a less risky rate of return. What about the personal costs? Are there ways to be putting your own time and labors to better use?

The very fact that you put your property on the market says that, consciously or unconsciously, you have acknowledged that now is the time to sell. So in making that decision, be fair to yourself and run the numbers for all of your options, including setting a price that will actually generate a sale.

December 2018

December 2018

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29

Be Nice or Leave

“

It’s nice to be important, but it’s more important to be nice.” I’m sure you have heard that before and for a good reason. It’s true! There are business benefits to being nice.

Goodwill towards others can really pay off. Being nice is not a matter of weakness, it is a matter of choice. It pays to be kind.

Business can be generated from positive deeds and actions. When people enjoy their work and feel trusted

BY ELAINE SIMPSON, OCCUPANCY SOLUTIONS, LLC

and appreciated for their efforts, they become more engaged and productive in what they are doing. This results in better interactions with everyone — prospects, residents and co-workers.

Business is all about building relationships so be kind, show interest in and compassion for the people you work and interact with. That builds trust which is the single most important factor in business and in life.

Our brains are hard-wired to respond

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to kindness and trust. Neuroscience studies have shown when someone is kind and respectful to us our brains produce more oxytocin and dopamine.

That helps us relax and feel open to others and to be more sharing and cooperative. If we feel threatened or disrespected, the opposite occurs.

Neuroscientists call the opposite effect “amygdala hijack” where our fight-orBe Nice — continued on page 32

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31

but if you praise them first by recognizing something they do well, then point out that they must not be tardy, and follow up by thanking them for a positive behavior, you still get your point across in a positive way.

Be Nice — continued from 30 flight instinct takes over. That negative effect will not produce teamwork or productivity.

Following are four tips to foster a kinder work environment from the author of “The Power of Nice: How to Conquer the Business World With Kindness” by Kaplan Thaler.

1. Share the credit and allow others to feel a sense of ownership in an idea.

2. Don’t talk down to others or berate or belittle someone. Remember that every time you shut someone down, you might shut down a money-making idea.

3. Always focus on the positive — even when you have to deliver constructive criticism. Use the “sandwich” approach. For example, you may have to say “no” to someone or bring a negative behavior such as tardiness to their attention

4. Be courteous. “Mark Twain once said he could live for two months on a good compliment.”, Thaler says.

“It does not cost anything to give a compliment or say thank you. You can accomplish great things in business with just a positive comment and some humor.”

With over 30 years of experience in the multi family industry, Elaine Simpson founded Occupancy The world is filled with nice people.

Solutions, LLC to provide on site operations, human If you can’t find one, be one! You’ll be resources, housing program compliance, maintenance, glad you did. marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and About the Author: affordable housing communities throughout the Elaine Simpson — Owner, Occupancy Solutions, LLC United States. Occupancy Solutions assists Operations, Leasing, Marketing Consultant and communities by providing proven, cost-effective Training Specialist 1/4 page vertical: 3 and 11⁄16" x 4that 15⁄16" techniques strategies achieve increased Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, Be Nice — continued on page 34

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she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.

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December 2018

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PRC Restoration Prestige Property Management RentPath Service First Restoration State Farm — Sarah Atkinson SVN Vanguard — Cameron Irons The Liberty Group Tomlinson Management USGI — Upland Group V & S Carpet and Flooring

We appreciate you!

A & M Properties Adam Sanders Advanced Management Company Alan Dauger Angel Rogers Avanath Capital Bill Jay Bill Gorman Bob Heer Carmel Tran Carmel Monger Carolyn Padilla Christine Baran Chuck Weinhardt Clem Morin Colin Calvert Collette Roach Consensys Property Management Cooper Dodd Dan Firestone Danielle Holloway Dayna Gardner Debra Quillin Denise Arredondo Dunlap Property Group Dyana Owens

Ella Shaw Neyland Eric Avila FDC Management, Inc. Frank Alvarez Gedion Abraham Glen Lastimoza Greystar Irina Cioban Jaime Dabbs-Ball James Wohrman Jenna Lenard Jennifer Barragan Jerry L’Ecuyer Jerry Fink Jessie Childers Jim Loftus Jim McClung JLE Property Management John Tomlinson John McCarthy John Williams

Jon Lansner Julia Araiza Kimberly Laten Laura Aliberti Laurel Dial Lisa Fagan Lowell Takahashi Marie Kaplan Melissa Ortega Michael Massie Milton Neira Monterey Group, Inc. MPMS Inc Nathan Poth Nicholas Dunlap Nick Lieberman Pacific Coast Management Paul Julian Pinnacle Prestige Property Management Randy Combs

December 2018

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Ray Roberts Realty Richard Rodrigues Richard Lombardi Rick Roshan Rick Julian Ronn Ruiz Rose Fitzgerald Samantha Cisneros Sarah Oberly Scott Schweer Shannon Valentino Stacey Lanza Stefanie Koslosky Stephen Duringer Strattford Residential Teresa Gutierrez The Management Works Tom Cummings Tony Maggi Tyler Durkee Valerie Sargent Veronica Jay Vicki Binford William Estela Yadira Gonzalez Apartment News

33

AAOC Legislator of the Year Assemblywoman Sharon Quirk-Silva

O

ur 2018 Legislator of the Year has been strongly supportive of the rental housing industry and private property rights throughout her elected career. This year she was firmly against Proposition 10 and she was supportive of our successful efforts in January to stop the State Legislature’s push to weaken the Costa-Hawkins rent control protections.

Sharon Quirk-Silva was elected to the State Assembly in 2016 to represent the 65th Assembly District which includes the cities of Anaheim, Buena Park, Cypress, Fullerton, La Palma and Stanton. She was re-elected to her second term in November of this year.

Prior to her election to the Assembly, Quirk-Silva served as a two-term

mayor of the City of Fullerton and was first elected to the Fullerton City Council in 2004.

A passion for education and public service have guided Quirk-Silva throughout her career. Growing up as one of ten children, she learned the benefits of negotiation and teamwork at an early age. She was educated in the Fullerton public school system from kindergarten through high school and went on to earn an AA degree from Fullerton College, a BA in sociology from UCLA and a Teaching Credential from Cal State Fullerton.

Earlier this the year Assemblywoman Quirk-Silva reaffirmed her general opposition to increased taxes and her strong support of Proposition 13. Her

Be Nice — continued from 32

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

34

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positions given to the AAOC Legislative Committee stated that “Private property is an essential right of Americans.

Thus local and state government should be restrained in regulating private property.” She was especially concerned with how taxes and fees could impact the current housing crisis in California.

Additionally, she has served as vice chairman of the Orange County Council of Governments, board member for the Orange County Sanitation District and as representative to the Southern California Association of Governments.

We are very proud to salute Assemblywoman Sharon Quirk-Silva as the recipient of our 2018 Apartment Association of Orange County Legislator of the Year Award.

December 2018

occupancy, improve resident retention, minimize expenses and increase net operating income.

Ms. Simpson is a licensed real estate broker in Michigan and Arizona, a Certified Senior Real Estate Specialist, a member of the National Speakers Associations, a National Apartment Association Education Institute Faculty Member, an Accredited Resident Manager a Certified Assisted Housing Manager and John Maxwell Certified Coach, Trainer and Speaker. Let Occupancy Solutions create solutions for your community. To learn more about the vast range of services and trainings Occupancy Solutions can provide, please visit www.occupancysolutions.com for more information.

December 2018

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Apartment News

35

Three Important Steps For Welcoming New Property Management SuperStars!©

O

nce you have hired a new property management SuperStar, the next step is critical. It’s now time to welcome this SuperStar into your property management company in a way that will accelerate their success and make a lasting first impression. Read the three steps outlined in this article to learn special tips for welcoming a new SuperStar and how to organize a positive and productive first week.

Organizing their arrival: When organizing the arrival of a new SuperStar, preparation must begin at least one week before their first day of employment with your property management company. This preparation might include gathering the following: a company directory/handbook, a telephone/address/email list, a cell phone, personalized business cards, a computer/ laptop with all the necessary software already loaded for them, a folder with any corporate or medical/health forms they will need to complete on their first day and any property management

36

Apartment News

forms or special business tools they will need. Here are some additional ideas: stock their office/desk with enough office supplies for a full month, a company credit card, easy-to-follow directions for common office tools like the telephone, computer scanner, email and copier, a day planner or new calendar logged with important events or meetings, and maybe a nice company mug to say “welcome aboard”.

Tip From The Coach: Remember, the preparation that is done prior to the arrival of your new property management SuperStar will make for a smooth first day and ensure that training can continue on the second day, with no interruptions. To ensure that each SuperStar receives the best welcome aboard, review each of the items listed in the above paragraph and create an internal checklist specifically customized for your property management company. The format and flow of this first week will make a big impact with new SuperStars, but you only get one

www.aaoc.com

December 2018

BY ERNEST F. ORIENTE, THE COACH

chance to make a first impression—so make it count!

Planning their first day: Wow! What a great plan to welcome your new SuperStar, right? So what’s missing?

Assign a person in your property management company who will be fully responsible for welcoming each new SuperStar in a way that is consistent with your company culture and high standards. Start by selecting a SuperStar on your current team and assign him or her to be a welcome mentor for your new SuperStar during their first week.

This person can show your new SuperStar around your property management company, make introductions to your residents, go to lunch with them the first few days, and explain the company hierarchy and procedures.

Most importantly, this mentor can answer the many questions all new SuperStars will have.

Tip From The Coach: On the first day you can help your new SuperStar gain acceptance among the team by quoting him or her about a new idea or suggestion they shared with you. This demonstrates that you value their feedback and will be quick to give them credit. This also shows your current team that the new SuperStar on their team can make valuable contributions to the success of your property management company and will accelerate the acceptance process.

Scheduling the first week: As the hiring manager you are also responsible for meeting with your new SuperStar at

the start of their first day to share with them the written plan you have for their first week. This written plan should include a specific agenda, detailing their exact training steps and who will be assisting them in their learning. In addition, this plan must include a space for each of you to sign and date every step in their training plan as they are being accomplished. This is an important check-and-balance, because it communicates to your new SuperStar that they are responsible for the success of their training and you are equally responsible for the completion of a comprehensive training program.

Tip From The Coach: At least for the first week, meet with your new SuperStar for fifteen minutes at the end of each day. Make sure they are settling in, answer their questions, review their responsibilities and ask how their transition into your property management company is going. Remember, whenever someone new joins your company they bring fresh eyes and new ideas— so listen and watch closely to see what you can learn.

Want to hear more about this important topic or ask some additional questions about how to welcome a new SuperStar? Send an E-mail to ernest@powerhour.com and The Coach will E-mail you a free PowerHour invitation.

About the Author Ernest F. Oriente, a business coach/trainer since 1995, serving property management industry professional since 1988—the author of SmartMatch Alliances™, the founder of PowerHour® (www.powerhour.com), the founder of PowerHour SEO (www.powerhourseo. com), the live weekly PowerHour Leadership Academy (www.powerhourleadershipacademy.com/pm) and Power Insurance & Risk Management Group (www. pirmg.com), has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/ SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. He provides private and group coaching for property management companies around North America, executive recruiting, investment banking, national utility bill auditing, national

real estate and apartment building insurance, SEO/ SEM web strategies, national WiFi solutions (www. powerhour.com/propertymanagement/nationalwifi. html), powerful tools for hiring property management SuperStars and building dynamic teams, employee policy manuals (www.powerhour.com/propertymanagement/employeepolicymanuals.html) and social media strategic solutions (http://www.powerhour. com/propertymanagement/socialmedialeadership. html). Ernest worked for Motorola, Primedia and is certified in the Xerox sales methodologies. Recent interviews and articles have appeared more than 8000+ times in business and trade publications and in a wide

variety of leading magazines and newspapers, including Smart Money, Inc., Business 2.0, The New York Times, Fast Company, The LA Times, Fortune, Business Week, Self Employed America and The Financial Times.

Since 1995, Ernest has written 225+ articles for the property management industry and created 400+ property management forms, business and marketing checklists, sales letters and presentation tools. To subscribe to his free property management newsletter go to: www.powerhour.com. PowerHour® is based in Olympic-town…Park City, Utah, at 435-615-8486, by E-mail ernest@powerhour.com or visit their website: www.powerhour.com

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December 2018

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37

Conquer Your Digital Addiction

BY JASON SHERR

M

obile devices have revolutionized the way we communicate and access information. Yet as we constantly communicate with others via social media sites and cellphone apps, it sometimes comes at the expense of face-to-face interactions, which are so crucial to establishing and maintaining meaningful personal relationships.

Below are five tips to help you enjoy your favorite gadgets without sacrificing quality time with the people you care about most.

Free up your hands. Licensed clinical social worker and relationship therapist Rhonda Milrad says most of us

are more deeply connected to our mobile devices than we realize. In fact, according to a recent study by Deloitte, people in the United States collectively check their smartphones more than 9 billion times per day.¹ To truly unplug, you have to eliminate all temptation.

“The phone has to be turned off and put in a place where you cannot see or hear it,” Milrad says. “Only then are you free to be more mindfully present to yourself, your surroundings, and others.”

Physically separating from your mobile device also frees you to engage in important nonverbal activities that nurture human connection. A 2015

study² published in the journal Social Psychological and Personality Science indicates that touch-related gestures strengthen the bond and feelings of closeness between couples. Similar studies indicate that touching can improve and protect adult relationships — romantic and otherwise.

Schedule a quitting time for devices.

“It’s impossible to bond with the people who are in the room with you when your attention is elsewhere,” says Milrad.

“Meaningful connections at the dinner table cannot happen when everyone is Digital Addiction — continued on page 40

1 h ttp://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/global-mobile-consumer-survey-us-edition.html (page 9 of report) 2 http://spp.sagepub.com/content/6/7/831.abstract

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39

Digital Addiction — continued from 38 busy checking their phones.” To help promote healthier family dynamics, set rules for when technology is off-limits in the house. Pick a common area, such as a box or basket, where all family members must leave their digital gadgets during the designated tech-free timespan.

Change your activities. If you’re worried about your ability to resist the

lure of your cellphone, make more action-oriented plans with your friends, like taking a walk or learning a new activity together. This will help you be more mindful of your environment and focused on the people around you.

Give yourself permission to disconnect. Addicted to your mobile device because you have a job where it’s the norm to respond to email and text messages outside of business hours?

Life coach Amy Hall says you may need

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Apartment News

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December 2018

to give yourself permission to disconnect to feel comfortable separating from technology. “We experience the most trouble disconnecting on our days off because we have an impulse to stay connected but feel a pull to make the most of our weekends,” she says. “The paradox can be quite anxiety-inducing.”

When her clients struggle with the idea of disconnecting because of work demands, Hall suggests they schedule 30 minutes on Sunday mornings to comb through email for any emergencies or fires to put out, write a to-do list for the week ahead, and make specific short- and long-term goals. Tending to pressing business (briefly) and outlining what the week ahead will entail can relieve the sense of anxiety that powering down often presents.

Create a new morning ritual devoid of electronics. Hall says that you’re sending yourself a signal that electronics will rule your day if you reach for the phone first thing. “Take time for yourself in the morning: meditate, have a screenless breakfast as a family, set positive intentions for your day before you ever glance at a screen,” she says.

Although your mobile device may give you access to vital information, news, and tools, you’re in charge of where you place your attention.

About the Author: TThis article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President-Investments. He can be reached at Jason.

Sherr@wfadvisors.com or 949-862-1248.

Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/ MAY LOSE VALUE Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. © 2018 Wells Fargo Clearing Services, LLC. All rights reserved.

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December 2018

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41

October General Membership Meeting Recap

H

aving spoken for the AAOC for nearly 40 years, Clem Morin was the natural fit to provide members with all the information they will need as they prepare for their 2018 tax returns.

Our evening began with a thank you to our sponsors of the evening, Chase Multifamily Lending — Team Schweer and McCarthy Roofing. We are very fortunate to have their support and the support of the entire Product & Service Council membership.

We were then given an update on the Proposition 10 fight from our President, Nicholas Dunlap. AAOC continues to provide resources for our members and hand out free No on Prop 10 yard signs.

From the statistics we have seen, it appears that we will win the battle, but the fight will never truly be over.

President Nicholas Dunlap gives the legislative report and urges members to vote NO on PROP 10!

Nicholas then invited up the man of the hour, Clem Morin, to knock our members socks off with comedy, laugh-

ter, and some education… in that order.

Meeting Recap — continued on page 44

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

42

Apartment News

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December 2018

BAD TENANTS HAPPEN When “good-bye” isn’t enough...it’s time to call Brennan Law Firm. Evicting or attempting to collect from an uncooperative tenant can be stressful, complex, and costly if not handled correctly.

At Brennan Law Firm, we focus on representing landlords and property managers exclusively in landlordtenant transactions and disputes. Our knowledgeable, assertive, and client-centered advocacy helps to get the job done right the first time – saving you time and money.

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December 2018

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43

Marty Quick of Baldwin Construction attends her first General Membership Meeting.

Our esteemed speaker, Clem Morin… educating our members for over 40 years about tax laws.

Daniel Sharabi of Livable waits to give his Morton’s Steakhouse gift card to the winner with the lucky ticket that Executive Director Craig Kirkpatrick announces.

Meeting Recap — continued from 42

answers, he is there to help.

Before concluding the evening, we couldn’t forget about the raffles! Giveaways included a Morton’s Steakhouse gift card from Dan at Livable, a Home Depot gift card from Roger at Access Exterminator Service, and an Aldi gift card — including the quarter for the

cart… courtesy of James McCormick of Argos Home Systems.

A special thank you to Clem Morin for being our very special guest and presenting our members with information about Tax Laws and also to our sponsors, Chase Multifamily Lending — Team Schweer and McCarthy Roofing.

We are always so honored to have Clem as part of our educational resources.

He is a wealth of knowledge and provides members with answers to some of the hardest questions there are to be had in regard to tax laws. If you are in need of

44

Apartment News

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December 2018

$50 + Tax

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company________________________________________________________________________________________________________________________________________________________________ Address________________________________________________________________________ City/State/Zip_______________________________________________________________ Phone_________________________________________________________________ Email_________________________________________________________ Member #__________________ Payment Method:

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December 2018

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45

Members Tour: Apr 22-May 4

Greek Isles & Ancient Athens

Stewart Tours and Association Members are off to the ancient land of Greece next April. Join us as we stand in the shadow of the Acropolis, step into the ring where Olympians first competed and contemplate the oracle’s insights while being surrounded by the grandeur of Delphi. In Athens, we’ll also enjoy shopping and dining on the bustling Plaka. Our days will be filled with the best of Greece in this 4,000-year-old capital.

You can’t visit Greece without heading to the islands and we are doing that on one of the best cruise ships in the world, the award-winning Crystal Serenity with Crystal Cruises. We’ll sail the glorious blue waters of the Aegean and visit Mykonos, Santorini, Rhodes, Crete and even Paphos on Cyprus. We’ll admire the Greek Isles’ sun-bleached ruins under piercing blue skies as the Aegean laps at an endless coastline.

The Greek culture is filled with passionate music, delectable cuisine and a fascinating history rich with stories and legend. We’ll start the tour with a fascinating 4-night stay in ancient Athens and after uncovering Athens, we’ll cruise the legendary Greek Islands for a week of cultural and historical touring on the beautiful Crystal Serenity.

Come experience why Greece has drawn visitors to its shores for millennia, let this sparkling white-washed land enchant you as we explore the very birth place of western civilization together in Stewart Tours style!

Visit StewartTours.com or Call 1.866.944.3036 for more information and bookings. Very limited space, so don’t wait!

46

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December 2018

December 2018

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Apartment News

47

AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/18 Legal Notices

PRICE

QTY.

FORM #

Bedbug Addendum (2017)

$ 5.95

_____

1170

Proof of Service (2015)

$ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (2017)

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

_____

Non-Smoking Addendum to Rental Agreement (2017)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2018)

$ 6.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2017)

$ 5.95

_____

1160

Application to Rent (2018)

$ 5.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2017)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1330

Animal Agreement (2017)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

1125

DESCRIPTION

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2018)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2018)

$ 5.95

Pre-Move Out Inspection Checklist (2017) Duplicate

$ 6.95

_____ *1500

Courtesy Forms

DESCRIPTION

PRICE

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2017)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2018)

$ 8.95

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2015)

_____

1106

Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2015)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1360

Rent Proration Table (2017)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

Notice of Denial to Rent (2016)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2018)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2018)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

DESCRIPTION

PRICE

$ 5.95

Books, Manuals, and Forms Collection QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50 $ 45.00

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

_____ Microbial Operations and Maintenance Plan — (2016)

(An Apartment Owner’s Guide to Mold)

$ 5.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____ Asbestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____ California Tenant’s Rights

$ 20.95

_____ Forms Collection (CD or USB)

$ 50.00

Maintenance Request (2011)

Downloadable forms available at www.AAOC.com at no charge for members only

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Tele­phone (

) ____________________ E-mail________________________________

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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December 2018

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

$______________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

We’ve Moved to Another Location: st March 1

888-255-ORCO (6726) 7472 Orangewood Ave. Garden Grove, Ca 92841 (Garden Grove Industrial Park, Southwest Corner of Orangewood & Western)

December 2018

www.aaoc.com

Apartment News

49

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

OCEANFRONT DUPLEX $4,200,000 Seller wants to sell. Lowest price oceanfront property per sq.ft. in Newport Beach! Absolute moneymaker.

Spacious 3BR/3BA & 3BR/2BA. Won’t last! Call or email for more details.

THINKING OF SELLING? CALL FOR A PRIVATE & ACCURATE PROPERTY EVALUATION. MIKE THORNTON | 949.689.7587 | 38 YEARS IN ORANGE COUNTY REAL ESTATE TOP MULTIFAMILY AND COMMERCIAL REALTOR® | MICHAEL@STANFIELDREALESTATE.COM #1 REAL ESTATE TEAM IN O.C. PER THE WALL STREET JOURNAL 2017 SALES | $517 MILLION | 351 TRANSACTIONS *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE 01767484. The accuracy of all information contained herein is deemed reliable but is not guaranteed and should be independently verified by personal inspection or inspection by the appropriate professionals.

Sean DRE 01024996 Mike DRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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December 2018

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! D.A. Macias Property Esqueda Properties J. Edwards Properties

J. Grubert Property Jones Investments, LLC M.V. Ross Property

Renew Riverside — Trinity Property Consultants V. Gordon Properties

New PSC Members Brian Case Insurance Agency Inc. 3607 S El Camino Real San Clemente, CA 92672 Contact: Brian Case (949) 716-3643

Junk Off 1305 S. Wakeham Ave Santa Ana, CA 92705 Contact: Mynor Melgar (714) 818-3035

Protective Law Corporation 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 Contact: David Duringer (949) 215-9995

EmpireWorks Reconstruction and Painting 1682 Langley Ave. Irvine, CA 92614 Contact: Chet Oshiro (888) 278-8200

Kings III Emergency Communications 751 Canyon Dr, Ste 100 Coppell, TX 75019 Contact: Teresa Atwood (562) 248-9225

Symmons 7581 Hazard St Ste B Westminster, CA 92683 Contact: Rob Bivens (800) 796-6667

Ingersoll Rand 11927 Ottawa Pl. #90 Chino, CA 91710 Contact: Jesse Estrada (909) 306-9390

PM Staffing 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 Contact: Claudine Kanjo (310) 677-9000

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

December 2018

www.aaoc.com

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Featuring

Product & Service Council Members

Let’s Take it from the Top —Your Roof

If you think about your home or investment property from a risk exposure standpoint, you must start from the top—your roof. Everything you own, including your building, furnishings and most importantly, your family, are exposed to harm if you have a faulty roof.

The cost of keeping your roof in top shape is small when compared to the overall value of your property, but it protects 100% of the building and interiors.

Over the years, I have utilized a concept called “The 3-R’s of roofing: • Restore: restore your roof by performing maintenance on it. The goal is to extend the life of the existing roof and prepare it for wet weather conditions • Repair: This repairs an existing or potential leak. This also extends the life of your existing roof.

• Reroof: This is recommended only when Restore or Repair will not be effective in protecting your property.

Don’t let anyone sell you on this unless you have a few opinions.

Basically, it comes down to trusting that your roofing provider will be honest and ethical with you in estimating what is needed to protect your property from the elements.

Remember, not every roof inspection needs to result in an “urgent repair”. If your roof is fine, an honest roofing vendor will tell you so.

Why Choose McCarthy Roofing?

As a roofing professional and the owner of McCarthy roofing, I can’t help but observe roofs all day long that could use some service to extend their life. I started this business over 10 years ago because I saw an opportunity to provide ethical, honest and reliable service in an industry that, frankly, had deservedly earned an awful reputation.

Our Mission: to provide honest and reliable residential and commercial roofing services that stand head and shoulders above the rest.

About McCarthy Roofing: • Founded in 2010, we offer a wide range of services and our team has over 100 years combined roofing experience.

• Experience working with Multifamily Owners, Property Managers, HOA Boards, as well as SingleFamily Homeowners

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West Coast Drywall & Paint has a rich history of providing quality workmanship for over 40 years. Recently we became an employee owned organization, which allows employees to take even greater pride in their work with the understanding that they are now owners. Quality has always been our top priority. We have measures in place to make sure our work is done correctly the first time. This assures the satisfaction of our clients and their tenants.

West Coast Drywall & Paint takes pride in the property management & rehabilitation work we do, which includes Apartments, HOA’s, Retail, Commercial and Warehouses.

Also, we do paint and drywall work for new construction of single family homes, multi-family homes and warehouse/ industrial complexes. Our work territory includes, but is not limited to the following locations: Los Angeles, Orange County, Inland Empire, Riverside, San Bernardino, Temecula Valley, San Diego, Palm Springs, and Victorville. No job is too big or too small for us to tackle.

Our workforce includes over 1800 employees, which is why we are one of Southern California’s largest Paint and Drywall contractors. In addition to our field employees, we have an excellent crew of Supervisors that help to make sure projects are completed on time and with quality as their number one priority.

When a client chooses to work with West Coast Drywall & Paint, they are making the choice to increase the value of their investment.

• Experts in all roofing materials including Composite Shingle, Tile and torch/coatings for Flat roofs.

Our Services: • • • •

Roof Inspections & Estimates Residential and Commercial Roof Repair Residential and Commercial Roof Replacement Emergency Roof Repairs We service North and South Orange County, the Long Beach area, and portions of the Inland Empire. McCarthy Roofing is a proud member of the Apartment Association of Orange County.

Contact Us: www.mccarthyroofing.com Office: 625 W. Katella Ave #29, Orange, CA 92867 Phone: 714.538.3330

December 2018

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Asphalt Sales & Service

Carpet Sales & Service

CloudKeyz Parakeet

M & M Contracting, Inc. Rose Paving LLC

Accounting Services

Attorneys

HMWC, CPAs & Business Advisors

Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Fisher & Phillips, LLP Protective Law Corporation David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring

Accounting Software Entrata HENRI

Answering Service Anyone Home

Antimicrobial Services BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE – OC Multifamily

Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Apartment/Student Housing Kairos Investment Management Company LaundryUp RokitNow South Coast Real Estate & Property Management

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Apartment Rentals Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Carpet Cleaning Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring

Cleaning Service Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services

Bath Restoration or Renovations Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration Pinnacle Apartment Supply South Coast Construction & Repair Symmons

Coin-Operated Laundry Equipment

Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Buying Group

Collections

Xpera Group

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management

Boiler Systems

Cabinets/Refinishing Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs Pinnacle Apartment Supply S M Painting Corp South Coast Construction & Repair

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

Communications

Carpentry

TouchPoint

Buffalo Maintenance, Inc. The Cabinet Depot, Inc.

Computer Services RentDynamics

Appraisal PSC Service Provider Directory — continued on page 54

Lee Walker Appraisals

December 2018

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PSC Service Provider Directory

Draperies/Blinds/Window Coverings

Fitness Equipment Opti-Fit Fitness Solutions

Concrete Maintenance & Repair

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

continued from page 53

Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC

Electrical KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Construction AAA Restoration Baldwin Construction CBCI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

Countertops

Buffalo Maintenance, Inc. CBCI Construction McCarthy Roofing WICR Waterproofing & Decking

Drain Cleaning California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc.

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Furniture Rental CORT

General Contractor

American Appliance Rentals A-Tech Consulting American Environmental Specialists, Inc. Coastal Risk Management Enviro Diagnostics

Baldwin Construction CBCI Construction EmpireWorks Reconstruction and Painting OC Concrete LLC PRC Restoration Service First Restoration Inc. So Cal Builders

Environmental Services

Handyman

American Environmental Specialists, Inc. BioSweepOC Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc. Servpro of Huntington Beach

Buffalo Maintenance, Inc.

Environmental Consulting & Training

Estate Planning Protective Law Corporation D & D Technologies Gate Hardware

Financial Planning HMWC, CPAs & Business Advisors

Deck Coatings, Magnesite Repairs, Waterproofing

Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring

Electric Vehicle Products

Fencing & Gates

The Cabinet Depot, Inc. California Bath Restoration Liquid Amber Designs The Countertop Factory Turnaround Solutions, LLC

Flooring

Fire & Flood Restoration BioSweepOC Coastal Risk Management Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Restoration Management Company Service First Restoration Inc. Servpro of Huntington Beach

www.aaoc.com

December 2018

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. Rey Insurance Services, Inc. Sarah Atkinson — State Farm Insurance Agent

Interior Design

Mold Remediation

Straight Designs

American Environmental Specialists, Inc. BioSweepOC Interstate Restoration Service First Restoration Inc.

Internet Services Apartment SEO apartments.com Zillow Group Rentals

Janitorial Services

Moving & Mobile Storage Right Movers

S M Painting Corp

Odor Removal

Kitchen Renovations

BioSweepOC Servpro of Huntington Beach

Baldwin Construction The Cabinet Depot, Inc. California Bath Restoration Pinnacle Apartment Supply Symmons

Landscapes/Hardscapes Agricultural Pest Control Services BrightView Tree Care Services Forever Lawn Pacific Coast Harvest Landscape Enterprises, Inc. Park West Tree Care Richard Cohen Landscape Universal Site Services

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Banc of California Bank of America Mortgage Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Luther Burbank Savings NorthMarq Capital Opus Bank

Lighting JRG Electric Co KD Electric Company

Mailboxes Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.

Property Management Software

Paint Sales & Service

Anyone Home Entrata HENRI Rentler RokitNow

Behr Paint Benjamin Moore & Co CBCI Construction EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. S M Painting Corp Turnaround Solutions, LLC West Coast Drywall & Paint

Property Management Staffing & Training Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group

Pest Control Access Exterminator Service, Inc. Agricultural Pest Control Services Bugs Away Exterminators Coastal Risk Management Fenn Termite & Pest Control Greentech Heat Solutions Innovative Pest Solutions Lloyd Pest Control The Bee Man

PSC Service Provider Directory — continued on page 56

BONA FIDE MORTGAGE

Plumbing, Contractors & Supplies ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Symmons

Serving multi-family owners since 1983

Apartment Financing

• 2–4 units

• 5+ units

Pool/Spa Service & Repair Clear Expectations, Inc.

Pressure Washing

Maintenance, Repairs, Products

Universal Site Services

Buffalo Maintenance, Inc. Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company Millennial Property Maintenance Pinnacle Apartment Supply South Coast Real Estate & Property Management Universal Site Services WICR Waterproofing & Decking

Property Management

The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC

AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. Leonardo Property Management LoCali Management Group

December 2018

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com www.aaoc.com

Apartment News

55

PSC Service Provider Directory continued from page 55 Rain Gutters Argos Homes Systems McCarthy Roofing

Real Estate/Investments CBRE – OC Multifamily Creative Investment Group, LLC DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments, LLC Marcus & Millichap NorthMarq Capital Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) South Coast Real Estate & Property Management SVN / Vanguard — Cameron Irons

Resident Screening Rentler

Reconstruction

Staffing Service

A-Rising Builders AAA Restoration Baldwin Construction Buffalo Maintenance, Inc. EmpireWorks Reconstruction and Painting Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking

PM Staffing

Roofing

Kings III Emergecny Communications Company

CBCI Construction Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Roofing Southwest Royal Roofing.com (RWS&P, Inc.)

Towing

Security Services/Patrol Services

Trash Services

California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

Junk Off Valet Living

Solar Thermal Green Solar Technologies

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors Protective Law Corporation

Telecommunications

Dedicated Transportation Services Messina Operative Protection Services TO’ and MO’ Towing

Training Protective Law Corporation

Tree Service BrightView Tree Care Services Harvest Landscape Enterprises, Inc. Park West Tree Care

Utilities & Sub Metering ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program

If you don’t advertise, something terrible will happen…

Video Commercials NPM Staffing

Video Surveillance A.S. Wise, Inc. Bastion Security

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

Water Heaters ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction Roofing Southwest WICR Waterproofing & Decking

Website Development/Online Advertising Apartment SEO

Windows & Doors Milgard Windows & Doors Pinnacle Apartment Supply

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December 2018

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net A-Tech Consulting Casandra Williams 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 casandraw@atechinc.net — www.atechinc.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 70 for the location of our ad.

Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

PSC Contact Index — continued on page 58

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 70 for the location of our ad.

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.”

Why Choose Guardian Roofs?

Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience.

Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients.

Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

“Excellent job—neat and clean— definitely highly recommend them —Thank you!”

— Benito Notarstefano

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!!

Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

December 2018

Lic. No. 847279, B1 & C39

www.aaoc.com

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PSC Contact Index — continued from page 57

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 sales@alndata.com — www.alndata.com Apartment data and market research.

American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.

Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

Advertising firm specializing in Websites, Search & Social Media Marketing.

ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Suite 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 70 for the location of our ad.

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

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December 2018

Baldwin Construction Marty Quick 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 martyq@baldwinconstruction.com Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com

We provide multifamily loans to investors.

Bank of America Mortgage Brett Robinson 1200 Newport Center Dr., #250 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 Ph: (714) 838-0601 pbeissel@beissel.com — www.beissel.com

Insurance Agency/Brokerage See the Advertisers Index on Page 70 for the location of our ad.

Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com Paint Manufacturer & Supplier

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com BrightView Tree Care Services Larry Martony 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Larry.Martony@Brightview.com — www.brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 70 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

PSC Contact Index — continued on page 60

December 2018

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PSC Contact Index —

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

continued from page 59

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

See the Advertisers Index on Page 70 for the location of our ad.

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278

See the Advertisers Index on Page 70 for the location of our ad.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 70 for the location of our ad.

➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker Appraisals Orange, CA 92867

714-744-1074 www.leewalkerappraisals.com

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

60

Apartment News

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 70 for the location of our ad.

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

See the Advertisers Index on Page 70 for the location of our ad.

Consolidated Apartment Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 Ph: (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com

Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.

APPRAISALS & VALUATIONS

Lee Walker, MAI

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

www.aaoc.com

December 2018

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net See the Advertisers Index on Page 70 for the location of our ad.

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Enviro Diagnostics Rick Rainey 3100 Airway Ave, Suite 111 Costa Mesa, CA 92626 (800) 963-8184 rrainey@envirodiagnostics.com — www.envirodiagnostics.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance claims attorney. We make sure insurance pays what’s owed.

The fastest growing property management software in the industry.

Major appliances for apartments.

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 62

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 70 for the location of our ad.

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 Ph: (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Inside cleaning & all floor care and window washing

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com

December 2018

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PSC Contact Index — continued from page 61

Fenn Termite & Pest Control Hillary Day 7322 Walnut Avenue Buena Park, CA 90620 (714) 736-9000 Hillary.day@fennpest.com — www.fennpest.com Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

Provide legal services on all employment related issues and Fair Housing discrimination claims.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

We help homeowners defer or reduce capital gains taxes.

We supply all financial needs.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 70 for the location of our ad.

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd.

North Hollywood, CA 91606 Ph: (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

Apartment News

Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 70 for the location of our ad.

JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com

Family owned business providing service to commercial, industrial & residential.

Junk Off Mynor Melgar 1305 E. Wakeham Ave Santa Ana, CA 92705 (714) 818-3035 mynor.melgar@chhj.com — www.collegehunkshaulingjunk.com Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kay Properties & Investments, LLC Dwight Kay 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 (855) 466-5927 info@kpi1031.com — www.kpi1031.com

We’re a national Delaware Statutory Trust investment firm — we help with private, exclusive & off-market DST properties. See the Advertisers Index on Page 70 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

PSC Contact Index — continued on page 64

Roofing systems for residential and commercial property for over 30 years.

62

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

www.aaoc.com

December 2018

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 15 Includes and Installation

$ 15 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 25 Includes and Installation sq. ft.

sq. ft.

1

$ 15 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622

December 2018

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PSC Contact Index — continued from page 62

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

Leonardo Property Management Kari Horii 107 W. Torrance Blvd. #200 Redondo Beach, CA 90277 (213) 674-4140 kari@leonardomgmt.com — www.leonardomgmt.com Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.

Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Suite 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Custom & standard cabinets for all areas. No job too small!

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 Ph: (877) 789-6027 comesave@livable.com — www.livable.com Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com

Full apartment renovation and maintenance services

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com

Boutique style property management.

Luther Burbank Savings John Fisher 20 Pacifica, Suite 600, Irvine, CA 92618 (949) 428-8057 jfisher@lbsavings.com — www.lutherburbanksavings.com M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

See the Advertisers Index on Page 70 for the location of our ad.

NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Commercial, Personal & Health Insurance.

NorthMarq Capital Joe Giordani 500 Newport Center Drive, Suite 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com

See the Advertisers Index on Page 70 for the location of our ad.

Put 20 Years of Property Management Experience to Work for You • All Repairs and Rehab Performed by Licensed General Contractor at Discounted Rates

2 UNITS — COSTA MESA

• All Monthly & Annual Statements Prepared by our In-House CPA • Vacant Units Made Rent-Ready in 7 Days • Routine Inspections Performed to Prevent Large Repairs

”Thank you for getting our unit rented before it was even rent-ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow Real Estate Broker CA BRE # 01205240

paul@southcoastrealestatebroker.com • www.southcoastrealestatebroker.com

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December 2018

800-541-1962

NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete

PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 70 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 66

See the Advertisers Index on Page 70 for the location of our ad.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com

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PSC Contact Index — continued from page 65

Protective Law Corporation David Duringer 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 (949) 215-9995 info@lawnews.tv — www.lawnews.tv R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 70 for the location of our ad.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com Restoration Management Company Michelle Lopez 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

AIR CONDITIONING & HEATING

Cell-909-228-9956 Service • Repair • Installations Since 1988

Joe Mottes

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 Ph: (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Right Movers Tim O’Green 2631 Michelle Dr. Tustin, CA 92780 (714) 800-3559 tim@rightmovers.biz Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 70 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 70 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com

Licensed, Bonded, Insured C-20 # 538090

Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com

Provide visible security patrol for multifamily housing.

So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 70 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Sarah Atkinson — State Farm Insurance Agent Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com — atkinsonagency.com Providing insurance and financial services.

Steadfast Management Company, Inc. Justin Maranto 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 justin.maranto@steadfastco.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

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The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 70 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com

See the Advertisers Index on Page 70 for the location of our ad.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Suite 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com Urban Surfaces Nicole Sims 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 nicole@urbansurfaces.com — www.urbansurfaces.com

USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking Sean Krubinski 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 customerservice@wicr.net — www.WICR.net Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

See the Advertisers Index on Page 70 for the location of our ad.

Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Do you know…

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

AAOC is non-profit?? That means YOUR dollars come back to

YOU!!

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com

December 2018

www.aaoc.com

Apartment News

67

ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings

EVICTIONS

PEST CONTROL

Block & Associates......................Inside Back Cover

Access Exterminator Service..................................19

Brennan Law Firm.......................................................43

Lloyd Pest Control......................................................71

Duringer Law Group, PLC.......Inside Front Cover FENCING & GATES

AIR CONDITIONING & HEATING

CLEANING SERVICES

Alertt Access Gate Controls....................................12

JM Air Conditioning & Heating............................66

V & S Carpet and Flooring Services....................69

Buffalo Maintenance, Inc.........................................16

APPLIANCES—REPAIRS, PARTS, RENTALS

COIN-OPERATED LAUNDRY EQUIPMENT

FLOORING, REPAIRS, TILE

Lin-Ed’s Appliance Service & Repair...................67 ORCO Apartment Supply........................................49 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................60 ASPHALT SALES & SERVICE

ACE Commerical Laundry Equipment, Inc......38 National Service...........................................................51 WASH Multi Family Laundry Systems................15 COLLECTIONS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover

Brent Collins Construction......................................30

PROPERTY MANAGEMENT

JLE Property Management Inc.............................23

GATED ENTRIES

ProActive Realty Investments Inc........................51

Alertt Access Gate Controls....................................12

Roberts Management & Investments...............24

HANDYMAN

South Coast Real Estate & Property Mgmt......64

HEATING & AIR CONDITIONING

ATTORNEYS

C & C Paving Company, Inc....................................60

JM Air Conditioning & Heating............................66

Block & Associates......................Inside Back Cover

CONSTRUCTION

INSURANCE

Brennan Law Firm.......................................................43

Brent Collins Construction......................................30

Beissel Insurance.........................................................28

Duringer Law Group, PLC.......Inside Front Cover

Buffalo Maintenance, Inc.........................................16

The Judge Law Firm..................................................22

CONTRACTORS

BATHTUB REFINISHING

Bath Crafters..................................................................18 BBQ & GRILL SERVICES

The Countertop Factory...........................................32 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

PORCELAIN REFINISHING

V & S Carpet and Flooring Services....................69

OC Concrete, LLC..........................................................7

South Coast Construction & Repair....................10

ORCO Apartment Supply........................................49

Carpet Crafts.................................................................63

C & C Paving Company, Inc....................................60

COUNTERTOPS

California Rooter & Plumbing................................27

Bath Crafters..................................................................18

South Coast Construction & Repair....................10

BATHROOM RENOVATIONS

Aarow Drain & Plumbing..........................................6

Buffalo Maintenance, Inc.........................................16

CONCRETE MAINTENANCE & REPAIR

West Coast Drywall & Paint....................................13

PLUMBING, CONTRACTORS SUPPLIES

Farmers Insurance —

RAIN GUTTERS

Argos Home Systems..................................................4 Out of the Gutter .......................................................65 REAL ESTATE INVESTMENTS

CBRE................................................................... Insert, 37

Theresa Simes Agency.............................................58

Hom Sotheby’s International Realty —

KITCHEN RENOVATIONS

The Stanfield Group...................................................50

South Coast Construction & Repair....................10

Kay Properties & Investments...............................41

LEAK DETECTION

ProActive Realty Investments Inc........................51

California Rooter & Plumbing................................27

South Coast Real Estate & Property Mgmt......64

LENDING

SVN/Vanguard Investment Properties..............14

American First Credit Union...................................70

SVN/Vanguard Investment Properties—

Brent Collins Construction......................................30

Bona Fide Mortgage..................................................55

Webster.....................................................................59

AEI Corporation...........................................................39

Buffalo Maintenance, Inc.........................................16

Chase Multifamily Lending.......................................2

The Bridge Group.......................................................40

BLINDS

Rash Yambo Decking & Stairs...............................36

OpusBank.......................................................................21 Umpqua Bank...............................................................11

Apex Window Decor.................................................25

DECKING

CABINETS/REFINISHING

All Proof Decks.............................................................54

Brent Collins Construction......................................30

DOORS, WINDOWS

South Coast Construction & Repair....................10 The Cabinet Depot.....................................................30 CARPENTRY

Brent Collins Construction......................................30 Buffalo Maintenance, Inc.........................................16 CARPETS

Carpet Crafts.................................................................63 ORCO Apartment Supply........................................49 R&B Wholesale Distributors, Inc. .......Back Cover

MAIL BOXES

ORCO Apartment Supply........................................49 R&B Wholesale Distributors, Inc. .......Back Cover

California Replacement Windows.......................31

MAINTENANCE, REPAIRS, PRODUCTS

W. R. Gorman................................................................44 ROOFING

Dale’s Roofing...............................................................26 Guardian Roofs.............................................................57 Imperial Roof Management...................................61 McCarthy Roofing........................................ Insert, 47

DRAINS

Brent Collins Construction......................................30

Aarow Drain & Plumbing..........................................6

Buffalo Maintenance, Inc.........................................16

McCormack Roofing..................................................29

California Rooter & Plumbing................................27

R&B Wholesale Distributors, Inc. .......Back Cover

Royal Roofing..................................................................9

DRAPERIES/BLINDS/WINDOW COVERINGS

MOLD REMEDIATION

SECURITY SERVICES

Apex Window Decor.................................................25

American Environmental Specialists..................58

Alertt Access Gate Controls....................................12

R&B Wholesale Distributors, Inc. .......Back Cover

ORNAMENTAL IRON

UTILITY BILLING

Alertt Access Gate Controls....................................12

DRYWALL

Brent Collins Construction......................................30

Brent Collins Construction......................................30 PAINT SALES & SERVICE

ELECTRICAL

Rash Yambo Decking & Stairs...............................36

Livable..............................................................................35 WATER HEATERS

California Rooter & Plumbing................................27

V & S Carpet and Flooring Services....................69

Buffalo Maintenance, Inc.........................................16

CARPET CLEANING

ENVIRONMENTAL SERVICES

Sondance Painting.....................................................32

WINDOWS

V & S Carpet and Flooring Services....................69

American Environmental Specialists..................58

West Coast Drywall & Paint....................................13

California Replacement Windows.......................31

68

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S M Painting Corp.......................................................67

December 2018

ORCO Apartment Supply........................................49

Please look in our next publication for our other services

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You will need a set or two of hands to install click vinyl plank flooring.

If you’re experiencing any water damage issues

give us a call! on 24/7

Waterproof

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(562) 577-8001

info@vsflooring.com December 2018

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Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

Aarow Drain & Plumbing.............................................6

Chase Multifamily Lending..........................................2

Out of the Gutter ..........................................................65

Access Exterminator Service.....................................19

Dale’s Roofing..................................................................26

ProActive Realty Investments Inc...........................51

ACE Commerical Laundry Equipment, Inc.........38

Duringer Law Group, PLC..........Inside Front Cover

Rash Yambo Decking & Stairs..................................36

AEI Corporation..............................................................39

Farmers Insurance —

R&B Wholesale Distributors, Inc. ..........Back Cover

Alertt Access Gate Controls.......................................12

Theresa Simes Agency..........................................58

Roberts Management & Investments..................24

All Proof Decks................................................................54

Guardian Roofs................................................................57

Royal Roofing.....................................................................9

American Environmental Specialists.....................58

Hom Sotheby’s International Realty —

S M Painting Corp..........................................................67

American First Credit Union......................................70

The Stanfield Group................................................50

Sondance Painting........................................................32

Apex Window Decor....................................................25

Imperial Roof Management......................................61

South Coast Construction & Repair.......................10

Argos Home Systems.....................................................4

JLE Property Management Inc................................23

South Coast Real Estate & Property Mgmt.........64

Bath Crafters.....................................................................18

JM Air Conditioning & Heating...............................66

SVN/Vanguard Investment Properties.................14

Beissel Insurance............................................................28

Kay Properties & Investments..................................41

SVN/Vanguard Investment Properties—

Block & Associates.........................Inside Back Cover

Lee Walker Appraisals..................................................60

Webster........................................................................59

Bona Fide Mortgage.....................................................55

Lin-Ed’s Appliance Service & Repair......................67

The Bridge Group..........................................................40

Brennan Law Firm..........................................................43

Livable.................................................................................35

The Cabinet Depot........................................................30

Brent Collins Construction.........................................30

Lloyd Pest Control.........................................................71

The Countertop Factory..............................................32

Buffalo Maintenance, Inc............................................16

McCarthy Roofing........................................... Insert, 47

The Judge Law Firm.....................................................22

C & C Paving Company, Inc.......................................60

McCormack Roofing.....................................................29

Umpqua Bank..................................................................11

California Replacement Windows..........................31

National Service..............................................................51

V & S Carpet and Flooring Services.......................69

California Rooter & Plumbing...................................27

OC Concrete, LLC.............................................................7

West Coast Drywall & Paint.......................................13

Carpet Crafts....................................................................63

OpusBank..........................................................................21

W. R. Gorman...................................................................44

CBRE...................................................................... Insert, 37

ORCO Apartment Supply...........................................49

WASH Multi Family Laundry Systems...................15

Commercial Real Estate

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COUNTY

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Commercial Real Estate Officer NMLS #1638375

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Apartment News

www.aaoc.com

Commercial Real Estate Officer NMLS #1454059

Mobile 858.201.0443 ttimmons@amerfirst.org

amerfirst.org/CommercialRealEstate

*Visit amerfirst.org for details to apply. Membership requirements apply.

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GREAT NEWS FOR PROPERTY MANAGERS...

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BED BUG ELIMINATION • Dedicated eradication team providing heat and chemical options.

• Canine inspections, legal documentation & Bed Bug Clearance Certificates.

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December 2018

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Apartment News

71

RENTAL HOUSING RETROSPECT

Legal Defense Fund — Thank you for your Support!

S

ince the association opened in 1961, we have been a positive legislative advocate for our members in the rental-housing industry. We couldn’t fight the battles we have without the support of contributions to our Legal Defense Fund. We want to say, THANK YOU, for continuing to donate to our Legal Defense Fund and Political Action Committees.

Have a moment you would like to share? Email it to Veronica Copeland at vcopeland@aaoc.com

72

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December 2018

Tenant Eviction Unlawful Detainer

150

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

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Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

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Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

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CELEBRATING 50 YEARS

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• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

www.rbdist.com