October 2018 Apartment News

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

October 2018

Vote NO on 10: November 6th, 2018

In this issue

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Managing the Income Property Legacy from Cash In on the Myths of Real Estate............ 18 Lifetime Achievement Award — Rick Julian.................................................................... 20 AAOC Welcomes Randy Combs to the Board of Directors.................................................. 24 Build Your Portfolio on a Solid Foundation........................................................................ 30

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See Pages 4–7

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

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October 2018

Contents AAOC Education & Events

Departments

5 No on 10 Fact Sheet

4 President’s Message — Proposition 10: The $80+ Million Dollar Fight

7 No on 10 Myth vs. Fact Sheet 8 Bisnow’s The Future of South Orange County

6 Executive Director Report/ Craig’s Corner — No on Prop 10 and AAOC Events in full swing

9 October General Membership Meeting — Tax Laws 22 Intro to AAOC 2019 Multifamily Forecast

8 Legal Corner

23 AAOC 2019 Multifamily Forecast

12 Dear Maintenance Men

26 Statement of Ownership 28 Inspire Property Mangement Luncheon — The Path to Perseverance 42 AAOC 2018 Holiday Cruise

36 Pulse on the Marketplace 50 The Benefits of AAOC Membership 51 Welcome New Members

46 RealShare/Apartments — Multifamily Market 48 Workplace Harassment Training

52 PSC Corner — Bastion Security / SoCalGas

Features

53 Product & Service Council’s Service Provider Directory

16 AAOC Summer Cruise!

18 Managing the Income Property Legacy from Cash In on the Myths of Real Estate By Timothy Gorman 20 Lifetime Achievement Award — Rick Julian 24 AAOC Welcomes Randy Combs to the Board of Directors 30 Build Your Portfolio on a Solid Foundation By Jason Sherr 40 The Heart of AAOC

57 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — The Buyer’s Guide — an important resource!

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2018 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

October 2018

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Craig Kirkpatrick n Editor in Chief – Craig Kirkpatrick n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms

Nicholas Dunlap Alan Dauger Nick Lieberman

n n

Nicholas Dunlap James Wohrman Frank Alvarez Rick Roshan

Directors n n n n

Julia Araiza Vicki Binford Randy Combs Laurel Dial

n n n n

Stephen C. Duringer, Esq. Jerry L’Ecuyer Jim Loftus John Tomlinson

OCTOBER 4 - Certified Rental Housing Provider Week 5 Thursday, 8:30 am–12:30 pm, AAOC Offices 9 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 11 - Certified Rental Housing Provider Week 6 Thursday, 8:30 am–12:30 pm, AAOC Offices 16 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge, See Page 9 17 - INSPIRE Property Management Luncheon Wednesday, 11:30 am–1:30 pm, Great Wolf Lodge, See Page 28 18 - Certified Rental Housing Provider Week 7 Thursday, 8:30 am–12:30 pm, AAOC Offices 23 - Workplace Harassment Training Tuesday, 9:00–11:00 am, AAOC Offices, See Page 48 24 - Multifamily Housing Forecasting Event Wednesday, 7:00–9:30 am, The Pacific Club, See Page 23 25 - Certified Rental Housing Provider Week 8 Thursday, 8:30 am–12:30 pm, AAOC Offices 30 - Educational Workshop: Basics of Apartment Housing Analysis and Investing Tuesday, 2:00–4:00 pm, AAOC Offices

NOVEMBER 1 - Certified Rental Housing Provider Week 9 Thursday, 8:30a-12:30 pm, AAOC Offices 8 - Certified Rental Housing Provider Week 10 Thursday, 8:30a-12:30 pm, AAOC Offices 13 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 15 - Certified Rental Housing Provider Week 11 Thursday, 8:30a-12:30 pm, AAOC Offices 22 - Thanksgiving Thursday, Office Closed 23 - Thanksgiving Holiday Friday, Office Closed

DECEMBER 11 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 18 - Holiday Cruise Tuesday, 6:00–8:00 pm, Electra Cruises — Eternity Newport Beach, See Page 42 24 - Christmas Holiday Monday, Office Closed 25 - Christmas Holiday Tuesday, Office Closed

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

n n

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Robert C. Shaw Robert B. Thompson Dean Zarkos

October 2018

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Apartment News

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PRESIDENT’S MESSAGE

Proposition 10: The $80+ Million Dollar Fight

B y N icholas D unlap D irector of P roperty M anagement , A vanath C apital M anagement

B y N icholas A. D unlap aka N o on 10 N ick

J

ust about everywhere I go, someone asks me about rent control or the impact of Proposition 10 in the state and in Orange County. Admittedly and at present, these are the two biggest issues facing our industry in California.

While I’d love to talk about rates, the economy, the investment outlook and the way app/tech disruption is reshaping the way we do business, through Tuesday, November 6th the full focus is on defeating the flawed initiative to repeal the Costa Hawkins Act.

Show Me the Money

Our association involvement is strong and our fundraising efforts are in full force. Based on historical data and recent polling information, We need to outspend the proponent by 3 times in order to run a successful opposition campaign. Thus, we find ourselves as an industry in the midst of an $80million-dollar fight.

We’ve asked you in-person, sent letters, sent emails, made telephone calls

and the ask remains the same. Please contribute to the Prop10flaws.com campaign. Our side of the Proposition 10 effort has been tasked with a several million-dollar campaign and we are working to meet these goals. We are seeking base contributions of $50+ per unit and for every unit you own in a jurisdiction that is currently under rent control or facing an immediate threat via petition or ballot initiative, we are asking for $250+ per unit. There is no limit to the amount you can contribute or invest to protect your property rights or property values via the opposition campaign.

Not What You Say, How You Say It

It doesn’t take an economist to recognize that as the economy has recovered, rent rates have been on the rise.

For many who rent, the pace of wage growth has not kept up with rent growth and the cost of housing has become increasingly burdensome. As such, it’s no surprise that polling shows

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that Democrat, Republican and Independent voters generally favor rent control and a potential repeal of the Costa Hawkins Act. It is not until the details are fully explained and the idea of a flawed initiative that grants an autonomous local body the regulatory capacity and ability to enforce, punish, institute fees and set prices that the numbers shift. Look for the messaging you see online, in-print and on television to demonstrate this to the audience.

Pompous Hypocrisy

The proponents have attached the slogan “Support Affordable Housing” and “Rent is too Damn High” to their “Yes on 10” campaign, but if the campaign were truly about supporting affordable housing, they would have focused their efforts and resources on legislation that would increase development and relax some of the stringent CEQA requirements enforced by local governments and municipalities. Fact is, their targeting of the Costa Hawkins Act would not only limit the construction of much-needed new development, but disincentivize needed reinvestment in aging housing stock up and down the state. So as we fail to plan and build for the future, we would lose what is already in place.

So now, educate your family, friends, neighbors and peers. Contribute to AAOC’s PAC. Pick up a yard sign or two from the AAOC offices. Then, on November 6th, be sure to vote No on Proposition 10. California’s future is depending on you.

For more information, visit: www.Prop10Flaws.com Info@Prop10Flaws.com

Fact Sheet

Coalition Members:

California Community Builders California Business Properties Association California Business Roundtable California Rental Housing Association

Prop 10, the so-called “Affordable Housing Act,” is anything but affordable housing. Don’t be fooled, the initiative is bad for homeowners and renters – and will make California’s housing crisis worse.

California Senior Advocates League California State Conference of the National Association for the Advancement of Colored People (NAACP) Family Business Association of California California Small Business Association

NO on Prop 10. It just has too many flaws.

Allows Regulation of Single Family Homes •

California Chamber of Commerce California Taxpayers Association California Taxpayer Protection Committee California Taxpayers Union Californians Against Wasteful Spending Howard Jarvis Taxpayers Association

Allows government to dictate pricing for privately owned single-family homes, controlling how much homeowners can charge to rent out their home – or even just a room. It may even lead to bureaucrats charging homeowners a fee for taking their home off the rental market.

Places Bureaucrats in Charge of Housing with the Power to Add Additional Fees •

Institute of Real Estate Management – California

Puts as many as 539 rental boards in charge of housing and gives government agencies unlimited power to add fees on housing that will be passed on to tenants in the form of higher rents – making homes and apartments even more expensive.

Pro-Small Biz California The Two Hundred United Latinos Vote Central Valley Business Federation (BizFed)

Puts Taxpayers at Risk for Millions in Legal Costs •

Fresno Chamber of Commerce Greater Irvine Chamber of Commerce

Requires California taxpayers to pay the proponents of the initiative’s legal bills if homeowners, tenants or voters challenge the law in court. Even if the proponents lose in court, taxpayers will still be on the hook to pay their legal bills.

Kern County Taxpayers Association Los Angeles Area Chamber of Commerce Los Angeles Business Federation (BizFed)

Adds Tens of Millions in New Costs to Local Governments •

Mountain View Chamber of Commerce Orange County Business Council Palo Alto Chamber of Commerce Sacramento Metropolitan Chamber of Commerce Sacramento Taxpayers Association San Bernardino Area Chamber of Commerce San Diego Regional Chamber of Commerce Silicon Valley Taxpayers Association Southwest California Legislative Council The Silicon Valley Organization Valley Industry and Commerce Association

*Partial List

The state’s non-partisan legislative analyst says the measure could increase costs for local governments by tens of millions of dollars per year and cost the state millions more in lost revenue, which could mean diverting funds from other vital state services.

Drives Up the Cost of Existing Housing •

New government fees and regulations will give homeowners a huge financial incentive to convert rental properties into more profitable uses like short-term vacation rentals – increasing the cost of existing housing and making it even harder for renters to find an affordable place to live.

BOTTOM LINE: Prop 10 has too many flaws and will make the housing crisis worse.

Vote NO on November 6th!

Paid for by No on Prop 10 – A Flawed Initiative That Will Make The Housing Crisis Worse a coalition of housing advocates, renters, large and small businesses, taxpayer groups, and veterans Committee major funding from Michael K. Hayde, including Western National Group & Affiliated Entities Blackstone Property Partners, L.P.; BREIT MF Holdings LLC; Blackstone Real Estate Partners (VI through VIII) L.P.; and their Holdings Geoffrey H. Palmer funding details at www.fppc.ca.gov

October 2018

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Apartment News

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CRAIG'S CORNER

No on Prop 10 and AAOC Events in full swing—

C

ampaigning over Prop 10 is in full swing as we head into the home stretch to November 6th.

Prop 10 will likely be the most expensive vote in California’s history. With spending estimates north of $100M this is a critical vote that will certainly have more far-reaching effects on our state if it passes than if it fails.

If it fails, barring a meeting of the minds to hammer out a compromise everyone can live with, proponents will likely rewrite Prop 10 and place a similar proposition on a future ballot.

If it passes, excuse my French, all hell will likely break loose. The prospect of single-family homes falling within rent control will surely cause many owners of single-family — accidental and otherwise — to sell their rentals to mostly owner-occupants. This of course will take an enormous amount of inventory off the rental market. And where will those renters go? The proponents haven’t thought that one through. They believe

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unrestricted rent control with singlefamily homes and condos returning to rent control is important to local communities. They believe that rent control cities have been gentrified, and CostaHawkins will return a huge amount of units to rent control to keep people housed in these communities. The likely unintended consequence will lead to fewer of these units being owned as rentals.

The main reason that rent controlled properties still make sense to own is vacancy decontrol. This of course allows owners, upon a vacancy, to reset the rent to market. If this protection is lifted, a tenant-heavy board will likely inform owners what they can charge for the new rent. Personally I believe this will lead to owners spending a lot less on maintenance and even less on improving or modernizing their rentals. I rarely hear the argument about how much this will cost renters.

How? Of every maintenance dollar spent, a significant amount is paid for labor. The beneficiaries of these labor costs include many renters employed as flooring people, painters, demo people, handymen, landscapers, etc. How much will it cost them? Again, I don’t believe the proponents have thought this through.

I think it’s hard to argue that apartment values as well as single-family and condos will decline. How much values will fall is open for argument, but falling property values will depress property taxes, which will have an enormous

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October 2018

B y C raig K irkpatrick E xecutive D irector

impact on those entities that are funded by property taxes For 2017–18 the state is projected to collect at least $65B in property taxes so even a small percentage decline translates into huge dollars.

It is incumbent that we all pitch in by educating, donating, and fighting for the defeat of Prop 10. AAOC through its membership with CalRHA is doing its part to defeat Prop 10. If you haven’t already donated to our PAC for this fight, please do so now. We are asking each member to donate a minimum of $250 plus $50 per unit. You can educate yourself and now donate through our website: www.aaoc.com.

Check out the new “Rent Control” tab for more information.

October Calendar of Events

In addition to our October 16 General Membership Meeting we have a couple of premier events on the calendar. The first is the Inspire Property Management Luncheon on October 17.

October 24 is the 4th Annual AAOC Multifamily Forecast where you will learn about the year that was, the impact of rates on the investment outlook as well as rental trends in OC and beyond.

Please check this magazine for more details. VOTE NO on Prop 10!

For more information, visit: www.Prop10Flaws.com Info@Prop10Flaws.com

MYTH vs. FACT

Coalition Members:

California Community Builders California Business Properties Association

MYTH

Prop 10 will give renters immediate relief.

California Business Roundtable

FACT

Prop 10, the so-called “Affordable Housing Act,” repeals current law and does not force the state or any city to lower rents. This flawed initiative: • Will NOT provide any immediate relief for people facing higher housing costs.

• Will NOT increase funding for affordable housing.

• Will NOT force local communities to build the housing approved in their general plans.

MYTH

Prop 10 will make housing more affordable across California.

FACT

Numerous studies show that the exact opposite could happen. Prop 10 could increase prices for existing housing and make it even more difficult for families to purchase their first home. It could even force thousands of renters – including seniors and others living on fixed incomes – out of their apartments and communities.

California Rental Housing Association California Senior Advocates League California State Conference of the National Association for the Advancement of Colored People (NAACP) Family Business Association of California California Small Business Association California Chamber of Commerce California Taxpayers Association California Taxpayer Protection Committee California Taxpayers Union Californians Against Wasteful Spending Howard Jarvis Taxpayers Association Institute of Real Estate Management – California

In fact, the initiative’s new government fees and regulations on housing will give apartment owners a huge financial incentive to convert rental properties into more profitable uses like short-term vacation rentals and condos. As a result, Prop 10 could increase the cost of existing housing and make it even harder for renters to find affordable housing in the future.

Pro-Small Biz California The Two Hundred United Latinos Vote Central Valley Business Federation (BizFed) Fresno Chamber of Commerce Greater Irvine Chamber of Commerce Kern County Taxpayers Association Los Angeles Area Chamber of Commerce

MYTH

Prop 10 will not harm the construction of new homes.

FACT

This flawed initiative will only make California’s housing crisis worse. The state’s nonpartisan Legislative Analyst’s Office stated in their analysis of Prop 10 that, “A substantial expansion of rent control in California could result in economic effects more dramatic than those suggested by research on rent control to date, including significant reductions in construction of new housing.”

MYTH

Prop 10 will benefit California’s economy.

FACT

The state’s nonpartisan Legislative Analyst’s Office found that Prop 10 could increase costs for local governments by tens of millions of dollars per year and cost the state millions more in lost revenue. This could result in less money for schools and emergency services, reduced new home construction, and a loss of thousands of well-paid construction jobs.

Los Angeles Business Federation (BizFed) Mountain View Chamber of Commerce Orange County Business Council Palo Alto Chamber of Commerce Sacramento Metropolitan Chamber of Commerce Sacramento Taxpayers Association San Bernardino Area Chamber of Commerce San Diego Regional Chamber of Commerce Silicon Valley Taxpayers Association Southwest California Legislative Council The Silicon Valley Organization Valley Industry and Commerce Association

*Partial List

BOTTOM LINE: Prop 10 has too many flaws and will make the housing crisis worse.

Vote NO on November 6th!

Paid for by No on Prop 10 – A Flawed Initiative That Will Make The Housing Crisis Worse a coalition of housing advocates, renters, large and small businesses, taxpayer groups, and veterans Committee major funding from Michael K. Hayde, including Western National Group & Affiliated Entities Blackstone Property Partners, L.P.; BREIT MF Holdings LLC; Blackstone Real Estate Partners (VI through VIII) L.P.; and their Holdings Geoffrey H. Palmer funding details at www.fppc.ca.gov

October 2018

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Apartment News

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers

I

s it true that even though my rental agreement says rent is due on the first, there are times when the due date actually slips a day or two?

Yes, when the first of the month falls on a weekend or a holiday, the actual ‘due’ date will slip to the next business day.

Just last month, in September, the first fell on a Saturday. Since the first was a weekend and the following Monday was Labor Day, the rent, the due date rolled until the next business day, Tuesday September 4. This means that rent that was normally due on the first, was actually ‘due’ on Tuesday September 4, and would be considered late on

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September 5. This is important to know because in the event you served a threeday notice to pay rent or quit demanding September rent prior to Tuesday September 5, 2010, then the notice was defective, as it was served prior to the rent actually being ‘late.’

I am about to enter into a five year term lease for an industrial unit in Southern California. The unit has been vacant several months and I don’t want to lose this deal, seems like good tenants are kind of few and far between lately. We’ve agreed on just about all of the deal points except a couple. At the last minute the tenant

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October 2018

requested the lease be prepared with a subsidiary of his company rather than the parent company, saying it is for ‘tax reasons.’ Additionally, he wants to make the use provision extremely broad rather than specific allowing him to do just about anything in the premises without having to get my permission. He knows I need to lease the space, but I’m not sure I want to give in on these points, what are my options?

Negotiating commercial leases involves a bit of horse trading. Often, terms that are very important to your tenant may not be so important to you, and vice Legal Q&A — continued on page 10

General Membership Meeting Tuesday, October 16, 2018 • 7:00–9:00 pm

Sponsored by:

Tax Laws Join us to learn about new tax laws and the effect on property owners.

Featuring:

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As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

October 2018

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Apartment News

9

Legal Q&A — continued from 8 versa. Knowing the pros and cons of each deal point allow you to knowingly accept or reject certain risks when considering certain requests. Generally, parties meet somewhere in the middle of a request, allowing certain concessions, but protecting the interests of the Lessor. The tenant’s last minute request to substitute a subsidiary in its stead is an attempt to shift the risk away from the financially stable parent company, and obligate a less financially qualified entity, often times a mere shell, with relatively few assets. Screen the proposed replacement tenant as you would any proposed tenant to determine if it meets your rental criteria. Is it an existing concern or a new entity recently formed solely for the purpose of signing this lease? Is it an independent business concern, generating its own revenue stream? With its own assets?

Or merely a subsidiary of the parent with no independent means of sustain-

ability. There are many options to offer that would allow the tenant to satisfy his ‘tax reason’ while still protecting the Lessor’s interests. You may allow the replacement tenant, but require the parent company to guaranty the lease.

The Guaranty can range from an unconditional full term guaranty to a limited guaranty based either on a certain period of time, or a certain maximum exposure. An increased security deposit adds protection as well. Options such as an irrevocable declining letter of credit issued by a reputable financial institution allow parties to salvage deals that might otherwise fail. Use provisions are important for a number of reasons. It is important that the tenant’s use does not overburden the facility, or interfere with the neighbors. Certain unacceptable tenant uses may involve high levels of noise, or the use of corrosive or carcinogenic materials, or other toxic byproducts. As your facility is an industrial complex, parking is no doubt limited. It is important that the

approved uses do not overburden the limited available parking. Rather than approving a very broad undefined use, it is better to identify the allowed use, but allow the tenant to request approval for a change of use in the event its operations change in the future.

I’ve been reviewing my tenancy files and realize that most of the information is outdated. The phone numbers, job info and vehicle information is all from when the tenants first moved in, some many years ago. I’m not even sure who lives in each unit, as many have changed roommates.

What is the best way to correct this mess?

Many landlords find themselves in exactly your situation. As you surely realize it is very important to actively manage your units and keep your records up to date. It is good business practice to update resident contact information at least once a year. Rather than just circulate a blank rental appli-

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October 2018

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cation and ask your residents to complete it, prepare a specific request for specific information that you’d like from your residents. The type of information you should have, and maintain current is a list of all occupants, email and telephone contact information for each, both evening and day phone numbers for every occupant.

Periodically make photocopies of your tenants rent checks to gather bank account information for your files in the event you ever need to collect from them. Note license plate numbers for vehicles and keep abreast of changes in employment throughout the tenancy, as best you can.

I was recently called by another landlord requesting reference information on one of my past residents. This particular resident was a genuine pain in the rear, and the day she moved was one of the happiest days of my life. I also know that this particular ex-tenant is no stranger to the

courthouse. She seems to have her own personal lawyer with way too much time on his hands, who likes to sue anyone and everyone she has a bad experience with.

Now that she’s gone, I really don’t want to have anything to do with her ever again. I am afraid that if I say anything against the tenant, and the new landlord rejects her, then she might sue me. If I give her a glowing recommendation, and the new landlord relies upon my statements, what happens when he finds out the truth, that she really is the tenant from hell?

A former landlord who is asked to provide a reference for an ex-tenant must be careful to provide accurate and truthful information. If a former landlord misleadingly gives a good recommendation about a problem tenant, the landlord may be liable to the new landlord who relies on the information and is damaged. It is the policy of many landlords to not respond to subjective inquiries, that is questions such as “Was she a good tenant?” or “Would you rent

to her again?” Many landlords enact policies to provide neither good nor bad references, and only confirm specific objective information such as rental rate, and dates of occupancy.

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11

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

D

ear Maintenance Men:

I have a green mold problem on the vinyl siding of the building.

It was installed in 2013 by a reputable home services company. A year later the mold started to appear in the bottom of the siding, and today it is spreading to the top of the 2 Story house. Luckily it is only on the north side of the house. It is rather unsightly and unhealthy to have the green mold on the siding. What do I do to clean it

off and keep it off? Would a good coat of paint help to keep the mold off?

Thank you. James

Dear James:

The magic words in your question is “North Side of the House”! If you ever go into the forest, you might notice moss growing on the north side of the most trees. That is because the forest is moist and the north side does not get a great deal of sun light to dry out the

bark of the tree. The same can be happening at your property. First check the landscape sprinklers on that side of the building. They might be running too long, hitting the side of the wall or the vegetation is too close to the property and not allowing proper air circulation.

Mold, Moss and algae grow well in moist and wet environments. The way to clean the siding is to use mixture of the water, bleach and detergent. Use a pump up sprayer or hose sprayer bottle.

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Apartment News

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October 2018

• Roller Shades • Shutters • Vinyl Mini Blinds

Mix 1/3 laundry detergent, 2/3 household cleaner (409 cleaner) one quart of laundry bleach and a gallon of water. (Do not mix bleach & ammonia.)

Using a pump up sprayer or hose sprayer; start from the top of the wall and soak the siding with the solution.

(Be sure to cover any plants, vegetation, trees etc. with plastic sheeting to protect them from the bleach solution.) Let the solution soak on the siding for ten minutes. Using a garden hose, rinse the siding starting for top to bottom. This process may need to be repeated until the wall is clean.

An alternative to bleach: use a white vinegar and baking soda mixed with water. 1/3 white vinegar to 2/3 water and generous amount of baking soda to add grit to the solution. This method requires a more hands on approach using a scrub brush and physically scrubbing the vinyl siding until clean.

To keep the mold/moss/mildew from returning; remove what is causing moisture to build up on that side of the property. After cleaning one could paint with a mold killing primer such as Zinsser primer and paint the siding.

However, the whole point of vinyl siding is eliminate painting!

which mean more people at your apartment buildings. Chances are, some of those residents will be inviting guests for dinner over the coming holidays. For some of these residents, this will be the first time this year they will turn on the oven! What are the odds you are just starting your own dinner or you are sitting down with your own guests when an emergency call comes to you on Thanksgiving Day from one of your residents. That call might be about a clogged sink or non-working oven with an apartment full of guests waiting for dinner. This scenario can ruin both you and your residents’ holiday. The answer is: Preventive Maintenance.

Remember, the holiday season starts with Halloween and the demand on your properties only gets worse

Maintenance — continued on page 14

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We are getting close to the holidays,

from there. Check each stove and oven for proper operation, many residents only turn on their ovens at this time of year, and the problem may be as simple as a pilot light being out. Also, check the oven’s temperature calibration with an oven thermometer. This time of year sees a higher than normal use of the plumbing, it may be a good idea to snake out or hydro jet your main plumbing lines. Also, sending a note to each tenant on the proper use of the garbage disposal will be useful. Note what they should and should not put down the disposal unit. A few items to include on this “No No” list are: banana peels, potato skins, coffee grounds and any stringy food. Also make sure they turn on the water before using the disposer

October 2018

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Apartment News

13

Maintenance — continued from 13 and put down small amounts of food at a time. Instruct your residents to not use the disposer as a trash can and then turn it on when full, it will clog.

Christmas and other holidays also mean more people than usual walking on your property. Is your property safe?

What are some of the liabilities to worry about? Check trip and fall hazards. Do you have sprinkler heads sticking up

above the grass or landscape near sidewalks? Use pop-up heads to solve this problem. Look for sidewalks that have been pushed up by tree roots. This can be solved with a concrete grinder or replacement of the section and removal of the tree root. Cut any low hanging tree branches and look for branches that may break in heavy winter wind or rain. Check your decking for cracks or damage and inspect the exterior stairways for wear and tear. Inspect all your

garage door springs, winter wind and rain may make them heavy causing the door to close or fall unexpectedly. As a precaution, always replace both garage springs at the same time and throw away any used springs. Never install used garage springs. Check all property lighting and timers. Remember: Preventive Maintenance is cheaper than Emergency Maintenance!

Dear Maintenance Men:

I would like your advice. My husband and I are installing new interior doors in our vacant unit. My understanding is using pre-hung doors is better and easier and my husband insists that buying a door slab is cheaper and faster. We’ve never installed doors before and want to do it right the first time. Maurine

Dear Maurine:

We have found that there are no two doors hung alike. They are all unique to their doorways. Let’s start with your husband’s plan. When buying a slab door, it does not have a hole for the door knob or latch; it also does not have the hinges attached. It might take a master carpenter to fit the door perfectly; the door frame might not be square, which means you will need to trim the door to fit the opening. You will find, getting the hinges to line up with the existing hinges on the jamb is not an easy feat. You also need a special tool to drill the door knob hole and latch. It might take you a few doors to

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Apartment News

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October 2018

get it right, negating the savings of buying a slab door.

Now, Maurine, your plan is to buy a pre-hung door. As you might guess, we recommend buying a pre-hung door.

For those who don’t know what a prehung door is; let us explain. The prehung door comes as a complete door, including jambs, trim, hinges, doorknob & latch holes etc. The pre-hung door comes as a package with the jambs already square to the door. At first glance, a pre-hung door might looking like a lot more work. But it is not. A pre-hung door can be installed by a novice easily the first time and is much faster than trying to wrestle with a slab door. After removing the old door jamb and trim and exposing the rough opening, insert the pre-hung door into the rough opening. Using a level, plumb and level the hinge side of the jamb using shims and gently nail the hinge side of the jamb in place.

Level the top of the jamb using shims and nail into place. Using shims on the doorknob side of the jamb; be sure the door opens freely and closes without binding and nail the jamb in place.

Most pre-hung doors come with the trim in place. The trim can now be nailed and use caulking around the trim to hide any gaps that might be present. Paint, install the knob and you are done. Installation tip: Do not disassemble the pre-hung door package.

Install it as it came from the hardware store. The ridged packaging will help in keeping everything square while you install the door.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com

October 2018

If you need maintenance work or consultation for your building or project, please feel free to contact us.

We are available throughout Southern California.

For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel. Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com JJerry L’Ecuyer is a real estate broker. He is currently on the Board of Directors and Past President of the Apartment Association of Orange County .and past Chairman of the association’s Education Committee. Jerry has been involved with apartments as a professional since 1988.

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15

AAOC Summer Cruise!

I

t was a beautiful night for a cruise!

Attendees gathered in Newport Beach on August 16th to enjoy the stunning sunset and a night of networking.

Our guests were treated to glasses of champagne, preparing for the beautiful sunset and great company. From networking, eating passed hors d’oeuvres, and some dancing with guitarist,

Attendees and excitement gathers as boarding begins for the Summer Cruise.

Roderick, a fun time was had by all!

A big shout out to our PSC Members who purchased tickets to invite their favorite property management companies and owners…and a huge thank you

One of our sponsors, Roger Sonnenfeld from Access Exterminator Service enjoys this evening with his wife.

The ladies in floral – from left, Valerie Sargent or Yvette Poole & Associates, Jen Satellite Management is ready to network!

Halstead of Alliance Residential, and Darcy Wagner of Appliance Warehouse.

16

Apartment News

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October 2018

The beautiful yacht, Destiny!

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17

Managing the Income Property Legacy

BY TIMOTHY GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR

from Cash In on the Myths of Real Estate

W

hen I joined WR Gorman & Associates, my father began imparting to me his truths about investing in multi-family properties. He went on to write his book, Cash In on the Myths of Real Estate and, from there, elaborated on

Myth 7-2

his favorite topics in this monthly Apartment News column.

Now it is my turn. In carrying on the WR Gorman tradition as an owner/ investor, a real estate broker, and more recently columnist, I’m returning to my father’s book.

Just as my father chose to write his first article about the legacy of property ownership, I also am going to focus on that topic; but, from a slightly different perspective.

My heirs will be able to manage my properties.

Popular Belief: Owners think that since they managed their own properties, other family members will be able to do the same.

Bill’s Truth: Over the years, property management has become much more challenging. Not everyone can manage their real estate holdings effectively – especially those who are new to the business and have no experience.

Times have changed. Fair Housing and an ever-growing list of local ordinances have added to the complexities and risks of owning property. Your heirs may not have the skills or the desire to learn what they need to know.

Make sure that you consider provisions for your heirs to hire professional management. However, be aware that hiring a property manager does not relieve your heirs from the responsibilities of ownership. They need to understand the principles of ownership to ensure that whomever they hire is effectively managing their building. Suggest that they take some classes at your local apartment owners association and do some outside reading to obtain the knowledge and training that they will need.

Keep track of who is providing what services regarding management and operations. And, make notes as to your own recommendations about what should be done. In fact, if you can, create a relationship with a good property manager. You might ask this individual to conduct an annual review and give you an updated quote regarding management services and fees.

Cash In: Recognize that your heirs may need professional assistance and make arrangements to ensure that any transition will be as smooth as possible.

To paraphrase Client Eastwood as Dirty Harry, “A man’s got to know his limitations.”

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Apartment News

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October 2018

Times have changed. Not only, as my father noted, have laws and regulations made property management a much more complex undertaking; family dynamics and responsibilities have also impacted priorities.

In dual income households, time becomes a very precious commodity that often requires careful juggling between career, children, spouses and self. Adding in the demands of managing an income property may not be possible or practical.

Although DIY (do it yourself) projects may hold a certain appeal, many heirs who watched their parents spend hours and hours repainting an apartment or tackling the replacement of a toilet, recognize that they simply do not have the time for these types of undertakings.

Professional property management is a solution. However, there is a cost involved. When planning one’s legacy and setting expectations, it is very important to add in management fees and related expenses when calculating cash flow and return on investment.

Similarly, you need to think about and plan for major repairs and replacements of such items as HVAC units and roofs.

Even more importantly, you need to be getting your heirs informed and think about not only day-to-day operations, but also about how income property ownership can help them achieve their dreams and wishes for themselves and their children.

What do your heirs see as their future role? Do they want to undertake

repairs themselves? How confident are they in being able to oversee a property manager? To what extent does their investment interests differ from yours?

Do they see real estate as their primary means of achieving financial independence? Or, do they have a different set of investment and personal priorities?

Now is the time to start those family discussions. Some of the answers may be tough to hear. However, by listening and learning, both you and your heirs

can gain a better understanding of how best to prepare for and manage that income property legacy.

About the Author: Timothy Gorman, CPA, became a broker in his father’s firm, WR Gorman & Associate, in 2013. He is joined by fellow broker, Randy Combs, MBA; and Sonya Loera, Realtor. The firm, founded 1972 by William (Bill) R. Gorman, specializes in personalized wealth building through real estate.

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October 2018

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19

Lifetime Achievement Award — Rick Julian

T

he Apartment Industry has changed significantly since the 1970’s and few are more aware and in tune with these changes than Rick Julian. As the co-founder and President of Advanced Real Estate Services, Inc., Rick is both old school and new.

Someone who has been there, done that and continues to thrive in a climate of change, using expert insight and deep market knowledge and scale to create returns for investors.

Just look at some of the biggest and most important apartment transactions of recent years and you’ll notice Advanced Real Estate Services at the top of the

20

Apartment News

list. Acquiring legacy assets in Southern California from former developer/ owners such as Camden and Western National Group while completing extensive renovation efforts and building the company into a regional powerhouse. Since 2016, the firm has acquired more than 1,077 units in Riverside, Orange and Los Angeles Counties.

The success did not occur overnight.

Since the 1980’s, Rick has weathered multiple real estate cycles, identifying value and opportunity where others were fearful or uncertain. Additionally, the firm was able to identify improving locations within the Orange County

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October 2018

market, cleaning up rundown communities and creating quality housing for so many by solving environmental challenges such as gangs or drug activity.

In speaking with Rick, you quickly identify traits of humility and selflessness. He attributes his success to his partners and his team, and he is quick to credit his investors for their loyalty.

His thirty-year partnership with Frank Holloway and former AAOC President

Vicki Binford are two especially important relationships. When asked about his approach to the business, Vicki remarked, “Rick is so optimistic. Even in the course of adversity and when people around him have given up hope, he manages to find a way to persevere — and identify the opportunity within a particular challenge.”

Rick is an Orange County, California native and grew up in Anaheim, where he first invested in real estate as a high school student. He learned the tricks of the trade and soon amassed a portfolio of rental houses. The headaches of managing a growing portfolio of rental homes caused him to consider a tried and true approach to wealth building: using the 1031 Tax Deferred Exchange to trade into a larger and more sophisticated real asset: apartments. Today, this portfolio includes more than 8,500 units across Orange, Los Angeles and Riverside Counties along with a series of successful ancillary businesses that service the portfolio and others.

This vertical integration has helped Advanced seize value-added opportunities. The firm provides professional management services through AMC (Advanced Management Company) and facilitates its own renovations through R3 Construction (A renovation/construction company). Collectively, they employ more than 400 employees across the companies. Aside from their multifamily operations, the firm has completed multi/single family development, currently entitling 185 acres in San Juan Capistrano that will become 94 single family estates, 130 multifamily units, 85,000 square feet of commercial space and a 500 horse equestrian center) and is currently under construction on a $120 million dollar luxury condominium project in Corona Del Mar and a 48 unit condominium project in coastal Huntington Beach.

With today’s aging housing stock, preservation of systems and structures is imperative. Whether adding parking to under-parked communities through his Vertical Parking Solutions company

or conducting best-in-class interior/ exterior renovations, Julian and company are truly cutting-edge. AAOC Past President and Director Emeritus Ray Maggi has been impressed by Advanced’s efforts over the years and had this to say, “Rick has been a true pioneer and industry leader when it comes to renovating and rehabbing building interiors and exteriors. Again and again, stripping units to the studs, upgrading systems and surfaces, he has

improved so many properties and so many rental units all for the betterment of the community.”

Mr. Julian received the Apartment Association of Orange County’s 2016 Lifetime Achievement Award. This article is the second in a series of three highlighting past recipients of AAOC’s Lifetime Achievement Award. Please be sure to join us in December where we will name and recognize the 2018 honoree.

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On Wednesday, October 24th, a panel of some of the most active investors and developers in Southern California will be appearing on our 4th Annual Apartment Association of Orange County Multifamily Forecast. Learn about the year that was, the impact of rates on the investment outlook, rental trends in OC and beyond, the potential repeal of Costa Hawkins and the market in general.

The panel consists of developers, investors, value-add investors and owners who have acquired thousands of units this year while investing hundreds of millions in equity. Joining us are Michael Massie of Jamboree Housing, Paul Julian of Advanced Real Estate Services, Ella Shaw Neyland of Steadfast Companies, Jerry Fink of Bascom Group and John Williams of Avanath.

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Apartment News

23

AAOC Welcomes Randy Combs to the Board of Directors Name? Randy Combs Where are you from originally? Half Moon Bay, California

acquire investment Real Estate for long term appreciation.

When did you first enter the rentalhousing industry? 2005

What was your biggest challenge you were faced with when you first entered the industry? Finding qualified renters and property management companies.

Both are so important to have in order for a successful investment.

Why did you enter the rental-housing industry? Live the American dream,

What is the biggest challenge you are faced with today regarding the rental-

How long have you lived in Orange County? 22 years

housing industry? Same as above.

Specifically in California — the ability to find additional affordable investments with a good return.

Where do you see the rental-housing industry going in the future? People need a place to live and tenants appreciate a quality, well maintained Randy Combs — continued on page 26

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25

Randy Combs — continued from 24 residence‌that need/want will always be there.

How long have you been a member of the AAOC? 8 years How are you active in the AAOC? I attend member meetings, I am a Trade Show exhibitor and participant and I have helped with branding efforts on committee.

What do you value most about being a member of the AAOC? The ability to give to the members of the AAOC. This organization is so important to property owners. Hopefully my participation can contribute to the AAOC Board and members.

What are your hobbies/interests?

Boating, fishing, sports with my children.

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STATEMENT OF OWNERSHIP MANAGEMENT AND CIRCULATION 1. Publication Title: Orange County Apartment Association/ Apartment News 2. Publication No: 410000 3. Filing Date: 9/1/2017 4. Issue Frequency: Monthly 5. No. of Issues Published Annually: 12 6. Annual Subscription Price: $25.00 7. Complete Mailing Address of Known Office of Publication: 525 Cabrillo Park Drive, Suite 125, Santa Ana, Orange County, California 92701-5076. Contact Person: Craig Kirkpatrick, Telephone: 714-245-9500 8. Complete Mailing Address of the Headquarters of General Business Offices of the Publisher: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701-5076 9. Full Names and Complete Mailing Addresses of Publisher, Editor, and Managing Editor: Publisher: Orange County Multi-Housing Service Corporation, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 927015076. Editor: Craig Kirkpatrick. Managing Editor: Veronica Copeland, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701-5076 10. Owner (If owned by a corporation, its name and address must be stated and also immediately there under the names and addresses of stockholders owning or holding 1 percent or more of total amount of stock. If not owned by a corporation, the names and addresses of the individual owners must be given. If owned by a partnership or other unincorporated firm, its name and address as well as that of each individual must be given. If the publication is published by a nonprofit organization, its name and address must be stated.) Orange County Multi-Housing Service Corporation, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701-5076.

11. Known Bondholders, Mortgages and Other Security Holders Owning or Holding 1 Percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None.

13. Publication Title: Orange County Apartment News.

14. Issue Date for Circulation Data Below: 09/05/2018 15. Extent and Avg. No. Copies Single Issue Nature of Each Issue Nearest to Circulation Preceding 12 Mo. Filing Date a. Total No. Copies (Net press run) 2087 2089 b. Paid and/or Requested Circulation: (1) Paid/Requested Outside County Mail Subscriptions 452 455 (2) Paid In-County Subscriptions 1636 1634 (3) Sales Through Dealers & Carriers, Street Vendors, Counter Sales and Other NonUSPS Paid Distribution 0 0 (4) Other Classes Mailed Through USPS 0 0 c. Total Paid and/or Requested Circulation 2088 2089 d. Free Distribution by Mail (1) Outside County 0 0 (2) Inside County 0 0 (3) Other Classes Mailed Through USPS 0 0 e. Free Distribution Outside the Mail 0 0 f. Total Free Distribution 0 0 g. Total Distribution 2088 2089 h. Copies Not Distributed 0 0 i. Total 2088 2089 j. Percent Paid and/or Requested Circulation 100.00% 100.00% 16. Published Issue Date 10/01/2018 I certify that the statements made by me above are correct and complete. s/CRAIG KIRKPATRICK

October 2018

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Although the name may sound intimidating, asset allocation is just a technical term for a rather simple

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investing to achieve. For many of us, a major goal is to enjoy a financially secure retirement. If you have younger children or grandchildren, helping them afford higher education without building a mountain of debt is likely another goal. Or maybe you’d also like to make a luxury purchase — such as buying a vacation home or dream car or taking an exotic vacation — down the road.

Time horizon. One reason why knowing your goals is important is because it helps determine your time horizon (how long you have until you need to tap into your investments). If you’re 28, for example, and want to retire at 68, your time horizon is 40 years.

Simple as that.

Risk tolerance. Your risk tolerance is the amount of volatility in your portfolio’s value you’re comfortable with. If you find you can’t sleep because you’re worried about your investments — especially when there’s market volatility — you probably need to adjust your asset

allocation to suit your risk tolerance.

Putting the pieces together

With those factors in hand, you can begin to piece your asset allocation together. The primary building blocks, at least to begin with, are likely to include: Stocks. Historically, stocks have offered attractive returns, but along with those returns, there have also been periods of volatility. If you’re young, you should have a long time horizon — especially when it comes to retirement. That may allow you to have a larger allocation to stocks because you have longer to ride out any short-term market volatility that occurs.

Bonds. One reason investors like bonds in a portfolio is because their prices have historically been relatively stable. By owning bonds, an investor’s aim may be to help manage his or her portfolio’s overall value when there’s volatility in the stock market. The larger the proportion of bonds, the more steady the portfolio’s overall value

should remain. Keep in mind, however, that bonds’ returns have been significantly less than stocks.

Cash alternatives. These are relatively lower-risk, lower-return investments. On the upside, they can be easily be converted into cash when it’s needed. On the downside, their returns may not even keep up with inflation.

Of course, there are many other investments to consider, such as real estate investment trusts (REITs) and commodities. Just remember that you should intend for each type of investment you choose to play a particular role, such as providing the potential for growth or income or stability, in your overall allocation. Alternative investments, such as those mentioned above, also have their own unique risks that you should fully understand before investing.

Once you’ve decided on the types of investments to include, you need to Foundation — continued on page 32

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Foundation — continued from 31

Get help if you need it

determine how much of each is appropriate. If you’re looking to grow your investments’ value, you’ll likely have a larger stock allocation and a smaller one for bonds. The result would be a portfolio with more potential volatility than one with a larger proportion of bonds. You should ask yourself if that’s a trade-off you’re comfortable with.

Although asset allocation is a relatively simple concept, you can see it has lots of “moving parts.” That’s one reason why many investors opt to work with a professional advisor. If you decide to seek help, look for an advisor who will first get to know you and then help create an investment plan that’s built around an appropriate asset allocation.

Asset allocation cannot eliminate the risk of fluctuating prices and uncertain returns.

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AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

About the Author: TThis article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President-Investments. He can be reached at Jason.

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Pulse on the

A Quarterly Review of Key Financial

2nd Quarter 2018 Update Apartment Data

Orange County

USA

2nd Qtr 2016

2nd Qtr 2017

2nd Qtr 2018

2nd Qtr 2016

2nd Qtr 2017

2nd Qtr 2018

40

48

42

4,173

2,970

3,504

$559 Million

$431 Million

$496 Million

$35.4 Billion

$36.9 Billion

$37.3 Billion

• Actual Average Cap Rate

4.27

4.29

4.14

5.94

5.88

5.71

• Average Gross Rent Multiplier

14.47

14.58

16.76

12.72

13.60

13.95

• Price per Square Foot

$294

$267

$302

$133

$138

$144

$353,334

$253,583

$294,960

$130,501

$134,747

$142,887

$1,901

$1,953

$2,014

$1,244

$1,282

$1,329

5.3%

4.2%

2.3%

4.4%

2.9%

2.5%

2%

1.7%

2.2%

3%

3.2%

3.1%

96.1%

96.2%

95.8%

95.5%

95.3%

95.4%

Total Apartment Sales Transactions Total Sales Volume

• Price Per Unit Average Rent Level Annual Effective Rent Growth Concession Percentage Average Occupancy Rate Average Monthly Employee Wages** Apartment Building 2–4 Units Permits Issued by total # of units 5+ Units (not buildings)**

$4,204

$4,216

$4,445

$3,788

$3,880

$4,009

335

491

544

7,400

9,300

9,700

6,103

5,089

6,869

100,900

104,900

111,600

Consumer Price Index*

1.8%

2.2%

4%

Unemployment Rate**

5.1%

4.5%

4.5%

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealPage, Inc. www.realpage.com Primarily 100 unit + properties

Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted Source: U.S. Census Bureau: Privately owned, new construction

1%

1.6%

2.9%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

4.9%

4.3%

4%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.

36

Apartment News

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October 2018

Marketplace

Data for the Apartment Investor

Midterms Around the Corner

W

elcome to election season.

This one should be a doozy.

What are apartment owners most focused on?

Clearly, the lightning rod is Proposition 10, the rent control initiative that would repeal the 1994 enacted CostaHawkins landlord protections bill. Its passage would open the door to implementation of new rent control laws (aka” rent stabilization ordinances”) in cities throughout the state, the prospect of which is sending shivers down the spines of rental housing investors from San Diego to Redding.

As of this writing (9-7-18) polls show an extremely tight race. The No on 10 campaign (the against rent control side) is expected to spend between $70 and $100 million by election day. Expenditures of that magnitude hint at just how huge the hit to overall apartment valuations might be if Prop 10 passes.

For the moment though, at least through this year’s second quarter, multifamily asset values continue to flex muscle. As the CoStar reported figures in the adjoining chart show, Orange County apartment sale prices averaged a stratospheric 16.76 gross rent multiplier in Q2, another record setting GRM (that’s four quarters in a row of hitting a new GRM high).

Nationwide, GRMs averaged 13.95, not a record (Q1 2018 set the record at 14.44), but still very strong by historical standards.

Furthermore, unemployment remained low as Q2 closed (4.5% locally and 4% nationally), a bullish circumstance for apartment values; less people out of work means more qualified pro

spective tenants to fill rental units.

And while rent increases have slowed recently — RealPage reports on the opposite page that rents moved higher in OC at a modest 2.3% annual pace in the last quarter compared to a 5.3% increase in Q2 2016 and 4.2% in Q2 2017, while nationwide the rise in rents has decreased to a 2.5% clip in this most recent Q2 versus 4.5% in 2016’s second quarter and 2.9% a year ago — the underlying reality as everyone knows is that the supply of affordable units simply hasn’t been able to keep up with demand. Hence the strength in existing multifamily asset prices and the corresponding hue and cry among renters for a non-market driven “solution” for rental housing scarcity, namely, rent control.

But beyond the apartment industry’s obvious and critical need to defeat Proposition 10, there is an additional, more nebulous economic factor at stake come November 6th: It’s about the unquantifiable element of presidential credibility, or more bluntly, the believability of the US president’s word.

This really isn’t something that’s been discussed at this decibel level with previous US presidents. Sure, citizens and media have always debated and expounded upon particular president’s policies, intelligence, strength of character, political sophistication, leadership qualities, dalliances and a host of other aspects of what our nation’s chief executives have brought to the table.

And of course every US president has and will be accused of lies and misrepresentations.

But no modern president (post WW II) has had the questionable veracity October 2018

BY NICK LIEBERMAN

issues that have attached to President Trump. This is not a partisan statement, its simply an observation. One may support or oppose what the president has accomplished to date and his stated intentions for the future, but it seems undeniable that his credibility is on the minds of citizens, businesses, markets and global investors, and this has ramifications. The ability to make things happen is more difficult when credibility erosion occurs. We don’t want that problem encumbering the man or woman sitting in the Oval Office.

Now, according to the president, the nation’s vast conglomeration of media outlets has contrived to fabricate “fake news” en masse in a plot to effectuate a distorted perception of the Trump presidency.

Really? Think about the logistics involved to pull that off.

Yes, it must be said that it is perfectly plausible that that a majority of the nation’s publishers and editors disapprove of and even despise the president, but that does not mean that they’ve abandoned all professionalism and allegiance to reporting truth.

These upcoming midterms could well be a referendum on the president and, in effect, his credibility. Votes for congressmen, state legislators, all the way down to dogcatchers may end up being cast based on candidates’ perceived affiliations to the president. If the Republican party ends up taking a sizeable hit this November, the outcome should be construed in part as a plea for a course correction in presidential credibility, a vital component of our nation’s CEO.

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AMC’s 6th Annual Backpack Drive

T

he Apartment Association of Orange County is honored to participate in AMC’s Annual Backpack Drive benefits the children in need at a local apartment community.

This year, 410 children received a brandnew backpack filled will school supplies to start the 2018–2019 academic school year with pride, enthusiasm and ready to succeed!

Families Forward Housing Partner Appreciation Event Orange County rental housing providers that partner with Families Forward to house the most vulnerable families were recently honored. A client who has benefited from the program, shared her journey with Families Forward. She came to them as a survivor of domestic violence and now a single mother who needed housing. Families Forward not only assisted her family with housing but also provided funds to pay for a semester of college for her daughter who was an honor student. If you are a rental housing provider and interested

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Apartment News

in how you can partner with Families Forward, please contact Yadira Gonzalez

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October 2018

at ygonzalez@families-forward.org or (949) 419-2477.

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45

Industry’s most relevant topics, delivered and discussed by the top minds in real estate.

Presents

NATIONAL EVENT

27TH ANNUAL

RealShare APARTMENTS

OCTOBER 29-30, 2018 | THE WESTIN BONAVENTURE | LOS ANGELES, CA

MULTIFAMILY MARKET: TRENDS, STRATEGIES & INSIGHTS • Join 1000+ of the industry’s leading owners, investors, developers, brokers & financiers • Hear from 70+ of the brightest minds in the multifamily community

• Connect and network with top industry professionals from across the US • Gain unparalleled market insights & intelligence unavailable elsewhere

EXCLUSIVE OFFER: AAOC members get 15% OFF* the prevailing rates Register Online with Promo Code AAOC15

Visit: http://at.alm.com/RealShareApartments2018 For registration inquiries, contact: NICHOLAS CRIMI | 212-457-9538 | NCrimi@alm.com Interested in sponsoring? Contact: PEGGY SCHECTER | 212-457-9509 | PSchecter@alm.com *New registrations only | Cannot be combined with any other offer

www.GlobeSt.com/events

7/31/18 10:11 AM

REMRS-18-293801_RealShareAPTS_AAOCHalfPageAd

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October 2018

October 2018

www.aaoc.com

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WORKPLACE HARASSMENT

Are Your Employees Up to Date on Training?

AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years.

Join us for our Workplace Harassment Training to learn about: n

Sexual Harassment

n

Investigating Complaints

n

Title VII Civil Rights Act

n

Prevention of Claims

n

Sex Discrimination

Each attendee will receive a Certificate of Completion after completing the training.

Colin Calvert Fisher & Phillips, LLP

Presented By:

Date:

Tuesday, October 23, 2018

Time:

Registration — 8:30am Program — 9:00–11:00am

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

Cost:

Members — $50 Non-Members — $70

2 CEC Points

Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on October 23, 2018

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

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October 2018

We’ve Moved to Another Location: st March 1

888-255-ORCO (6726) 7472 Orangewood Ave. Garden Grove, Ca 92841 (Garden Grove Industrial Park, Southwest Corner of Orangewood & Western)

October 2018

www.aaoc.com

Apartment News

49

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

– Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

BRAND NEW LA DUPLEX | $850,000 Close to Downtown. Both units 5 bedroom, 3 bath.

Income $72,000 yr. Turnkey investment.

Call or email Mike for brochure and pictures.

THINKING OF SELLING? CALL FOR A PRIVATE & ACCURATE PROPERTY EVALUATION. MIKE THORNTON | 949.689.7587 | 38 YEARS IN ORANGE COUNTY REAL ESTATE TOP MULTIFAMILY AND COMMERCIAL REALTOR® | MICHAEL@STANFIELDREALESTATE.COM #1 REAL ESTATE TEAM IN O.C. PER THE WALL STREET JOURNAL 2017 SALES | $517 MILLION | 351 TRANSACTIONS *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE 01767484. The accuracy of all information contained herein is deemed reliable but is not guaranteed and should be independently verified by personal inspection or inspection by the appropriate professionals.

Sean DRE 01024996 Mike DRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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October 2018

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! New PSC Members

Elan Huntington Beach — Greystar Feld Property Vu Property Blancarte Property McIntyre Properties Paino Property Section 8 Management South Coast Real Estate & Property Management Zhang Property

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

Anyone Home 25521 Commercentre Dr #100 Lake Forest, CA 92630 Contact: Jaime Conde (949) 916-3919

Kay Properties & Investments, LLC 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 Contact: Dwight Kay (855) 466-5927

D’Egidio Shah & Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 Contact: Eric Townsend (619) 550-3011

Valet Living 100 South Ashley Drive, Suite 700 Tampa, FL 33602 Contact: Briana Sellers (813) 248-1327

Kairos Investment Management Company 30242 Esperanza Rancho Santa Margarita, CA 92688 Contact: Jon Needell (949) 709-8888

West Coast Metropolitan Patrol 10441 Stanford Ave #1165 Garden Grove, CA 92840 Contact: Robert Dalton (888) 502-1702

BTUC

Excellence in Property Management Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

“The Right Management Makes the Difference!”

Why choose ConsensYs? We provide SUPERIOR customer service: Collect the income at your property in a timely manner Obligations as a professional, licensed management firm will be met Never place our interests above yours Systematic and understandable reporting Enhance your revenues by pursuing ancillary income opportunities No-nonsense approach to the headaches of property management Staff your property with trained, professional on-site personnel Your one-stop, cost effective solution for property management Standard of excellence, integrity and accountability r d fo is a n th al fee o i t n n Me motio nt! pro discou

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laureld@consensyspm.com

October 2018

www.aaoc.com

www.consensyspm.com

Apartment News

51

Featuring

Product & Service Council Members

In today’s world, multifamily property owners and managers face increasing obstacles to maintain safe and secure communities, while resident expectations are higher than ever.

As a leading West Coast provider of managed security services, Bastion Security helps multifamily property operators excel in this challenging environment. Our unique, turnkey, technology-enabled solution, called “Active Security Monitoring,” helps to: • Reduce homeless / transient activity • Protect storage / other high-risk areas from theft • Deter vandalism, graffiti, & dumping • Improve personal safety • Enforce restricted hours & areas To deliver our service, our team designs a custom security plan for your property. We then install a camera system (which records 24/7) with integrated video analytics and loudspeakers. Cameras are monitored by our Video Central Station, who will “Voice Down” in response to unwanted activity, dispatch police, or contact other personnel as needed.

Some of our clients previously used guards, but wanted a new option that provided more dependable service quality at a lower price. Posted security guards are prohibitively expensive, and most courtesy patrols are on-site less than 2% of the time… leaving you unprotected the other 98%.

For a fraction of the cost of posted guards (& without upfront investment), Bastion Security improves security and livability, so you can focus on the rest of your business.

Benefits include: • PEACE OF MIND: Reduce liability & security risk by deterring unwanted & criminal activity • QUALITY OF LIFE: Stop chronic livability issues • ROI: Real security performance for far less cost • SAVED TIME: Prevented incidents mean less hassle; View live video of your properties from anywhere Bastion Security has 12 years experience protecting hundreds of multi-family, commercial, and industrial clients from our 3 West Coast offices. We own 9 security technology patents and are staffed 100% in the USA by certified security professionals.

If you’re new to working with us, you may be eligible for a free trial, and we offer a 10% discount to AAOC members.

Contact us anytime for a complimentary security assessment. http://BastionSecurity.com/aaoc

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October 2018

Multifamily Owners and Managers: thinking about property improvements? SoCalGas® is glad to help!

With California’s push to make multifamily housing more affordable, SoCalGas understands how important it is for property owners and managers to be cost-conscious when it comes to energy efficiency projects. Multifamily energy efficiency programs from SoCalGas help reduce energy use— improving California’s carbon footprint—and lowering costs to make your income property more profitable.

SoCalGas offers several no-cost direct install programs that provide multifamily property owners and managers with a variety of complimentary products that can help reduce energy usage in tenant units. Equipment, which varies by program, includes low-flow energy-efficient showerheads, faucet aerators and smart thermostats. That is, property managers and owners do not pay for such improvements while tenants enjoy the added comfort from equipment installed.

Through the SoCalGas Multifamily Energy Efficiency Rebates Program, property owners and managers can receive incentives of up to $1,400 on qualifying energy-efficient installations. Rebates are available on qualifying boilers, furnaces, tankless water heaters, attic or wall insulation, ENERGY STAR® certified dishwashers, pool heaters and smart thermostats. Additionally, via the multifamily whole-building improvement program, SoCalGas offers a complimentary energy assessment to determine the building’s energy performance and identifies a customized bundle of energy efficiency upgrades for your property. Incentives start at $220 per unit.

Simultaneously, the Central Water Heater Multifamily Building Solutions Pilot Program helps customers upgrade their property’s central water heating system through complementary measures. Customers can receive upfront incentives of up to $225 per unit and an additional post-installation incentive after 12 months of energy usage tracking.

The no-cost benchmarking program compares your property’s energy efficiency with that of similar properties. It can help you track improvements, receive Environmental Protection Agency (EPA) recognition and may potentially increase property value. SoCalGas also provides qualified customers with access to zero-percent, unsecured loans to finance eligible energy efficiency upgrades.

SoCalGas is glad to guide you through your next property improvement project. To receive a comprehensive customized overview of available incentives and recommended improvements, contact our dedicated multifamily program expert Leslie Diaz-Villavicencio at 626-622-2463 or multifamilyrebates@icf.com.

Review full program information and applicable disclaimers at socalgas.com.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Asphalt Sales & Service

Carpet Cleaning

CloudKeyz Parakeet

M & M Contracting, Inc. Rose Paving LLC

Accounting Services

Attorneys

Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring

HMWC, CPAs & Business Advisors

Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Fisher & Phillips, LLP David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Cleaning Service

Bath Restoration or Renovations

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Accounting Software Entrata HENRI

Answering Service Anyone Home

Antimicrobial Services Biosweep of North Orange County

Apartment Market Research Data ALN Data Apartment SEO CBRE – OC Multifamily

Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Boiler Systems Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group Xpera Group

Kairos Investment Management Company LaundryUp RokitNow South Coast Real Estate & Property Management

Cabinets/Refinishing

ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Smart Systems Domestic Leasing Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Appraisal Lee Walker Appraisals

Coin-Operated Laundry Equipment

Buffalo Maintenance, Inc. California Bath Restoration Pinnacle Apartment Supply South Coast Construction & Repair

Apartment/Student Housing

Appliances Sales, Service & Leasing

Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management

Commercial Gas Grills

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs Pinnacle Apartment Supply S M Painting Corp South Coast Construction & Repair

AEI Corporation

Commercial Patio Heaters AEI Corporation

Communications TouchPoint

Computer Services

Carpentry

RentDynamics

Buffalo Maintenance, Inc. The Cabinet Depot, Inc.

Concrete Maintenance & Repair

Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring

October 2018

Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC

PSC Service Provider Directory — continued on page 54

www.aaoc.com

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PSC Service Provider Directory

Furniture Rental

continued from page 53

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Construction

Electric Vehicle Products

General Contractor

AAA Restoration CBCI Construction Harvest Landscape Enterprises, Inc. Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

American Appliance Rentals

CBCI Construction OC Concrete LLC PRC Restoration Service First Restoration Inc. So Cal Builders

A-Tech Consulting American Environmental Specialists, Inc. Coastal Risk Management Enviro Diagnostics

Handyman

Consulting

Environmental Services

Coast Plumbing, Heating & Air Expressions Home Gallery L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

Countertops

Electronic Signature DocuSign

Environmental Consulting & Training

American Environmental Specialists, Inc. Biosweep of North Orange County Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc. Servpro of Huntington Beach

The Cabinet Depot, Inc. California Bath Restoration Liquid Amber Designs The Countertop Factory Turnaround Solutions, LLC

Fencing & Gates

Deck Coatings, Magnesite Repairs, Waterproofing

Fire & Flood Restoration

Buffalo Maintenance, Inc. CBCI Construction McCarthy Roofing WICR Waterproofing & Decking

Biosweep of North Orange County Coastal Risk Management Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Rainbow International of Orange County Restoration Management Company Service First Restoration Inc. Servpro of Huntington Beach Shield Fire Protection

Drain Cleaning California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc.

Draperies/Blinds/Window Coverings Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Electrical KD Electric Company JRG Electric Co

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D & D Technologies Gate Hardware

Financial Planning HMWC, CPAs & Business Advisors

Fitness Equipment Opti-Fit Fitness Solutions

Flooring FSI – Total Floor Care Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring

www.aaoc.com

October 2018

CORT

Buffalo Maintenance, Inc.

Heating & Air Conditioning

Insurance Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. Rey Insurance Services, Inc. State Farm — Sarah Atkinson Agency

Interior Design Color Design Development Group Straight Designs

Internet Services Apartment SEO apartments.com KnockRentals.com Zillow Group Rentals

Janitorial Services S M Painting Corp

Kitchen Renovations

Paint Sales & Service

Property Management Software

The Cabinet Depot, Inc. California Bath Restoration Pinnacle Apartment Supply

Behr Paint Benjamin Moore & Co CBCI Construction Color Design Development Group R&B Wholesale Distributors, Inc. S M Painting Corp Turnaround Solutions, LLC

Anyone Home Entrata HENRI Rentler RokitNow

Landscapes/Hardscapes Agricultural Pest Control Services BrightView Tree Care Services Critical Environments, Inc. Forever Lawn Pacific Coast Harvest Landscape Enterprises, Inc. Park West Tree Care Richard Cohen Landscape Universal Site Services

Lending Institutions Bank of America Mortgage Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Luther Burbank Savings NorthMarq Capital Opus Bank

Lighting JRG Electric Co KD Electric Company

Mailboxes Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.

Access Exterminator Service, Inc. Agricultural Pest Control Services Bugs Away Exterminators Coastal Risk Management Fenn Termite & Pest Control Greentech Heat Solutions Innovative Pest Solutions Lloyd Pest Control The Bee Man Western Exterminator

Pool/Spa Service & Repair Clear Expectations, Inc. Universal Site Services

American Environmental Specialists, Inc. Biosweep of North Orange County Interstate Restoration Service First Restoration Inc.

Moving & Mobile Storage Right Movers

Odor Removal Biosweep of North Orange County Servpro of Huntington Beach

Argos Homes Systems McCarthy Roofing

Real Estate/Investments

ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Buffalo Maintenance, Inc. Evolution Building Efficiency FSI – Total Floor Care ICF for SoCalGas Multifamily Energy Efficiency Rebates KD Electric Company Millennial Property Maintenance Pinnacle Apartment Supply South Coast Real Estate & Property Management Universal Site Services WICR Waterproofing & Decking

Mold Remediation

Rain Gutters

Plumbing, Contractors & Supplies

Pressure Washing

KnockRentals.com

BG Multifamily Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group

Pest Control

Maintenance, Repairs, Products

Marketing

Property Management Staffing & Training

CBRE – OC Multifamily Creative Investment Group, LLC DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments, LLC

PSC Service Provider Directory — continued on page 56

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Property Management AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. Leonardo Property Management LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC

October 2018

Apartment Financing

• 2–4 units

• 5+ units

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com www.aaoc.com

Apartment News

55

PSC Service Provider Directory continued from page 55

NorthMarq Capital Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) South Coast Real Estate & Property Management SVN / Vanguard — Cameron Irons

Security Services/Patrol Services

Video Commercials

California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

NPM Staffing

Solar Thermal

Water Heaters

Green Solar Technologies

ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Resident Screening

Tax & Financial Planning

Rentler

H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Reconstruction A-Rising Builders AAA Restoration Buffalo Maintenance, Inc. Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking

Towing

Roofing

Valet Living

CBCI Construction Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Roofing Southwest Royal Roofing.com (RWS&P, Inc.)

Tree Service

Dedicated Transportation Services Messina Operative Protection Services TO’ and MO’ Towing

Video Surveillance A.S. Wise, Inc. Bastion Security

Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction Roofing Southwest WICR Waterproofing & Decking

Trash Services

BrightView Tree Care Services Harvest Landscape Enterprises, Inc. Park West Tree Care

Utilities & Sub Metering ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program

Website Development/Online Advertising Apartment SEO

Windows & Doors Milgard Windows & Doors Pinnacle Apartment Supply

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.”

Why Choose Guardian Roofs?

Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience.

Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be Legacy Planning — continued from 56 relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients.

Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!!

Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

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Apartment News

“Excellent job—neat and clean— definitely highly recommend them —Thank you!”

— Benito Notarstefano

www.aaoc.com

October 2018

Lic. No. 847279, B1 & C39

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net A-Tech Consulting Casandra Williams 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 casandraw@atechinc.net — www.atechinc.net

See the Advertisers Index on Page 70 for the location of our ad.

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com

Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

See the Advertisers Index on Page 70 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 70 for the location of our ad.

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

PSC Contact Index — continued on page 58

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 70 for the location of our ad.

Run Credit Checks via the INTERNET 24/7 and SAVE! Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

October 2018

www.aaoc.com

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57

PSC Contact Index — continued from page 57

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 sales@alndata.com — www.alndata.com

Engagement and automation tools through Contact Center and CRM software.

Apartment data and market research.

American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 70 for the location of our ad.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

#1 nationwide provider of information and advertising services.

See the Advertisers Index on Page 70 for the location of our ad.

Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com

ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Suite 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net Bank of America Mortgage Brett Robinson 1200 Newport Center Dr., #250 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

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Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 Ph: (714) 838-0601 pbeissel@beissel.com — www.beissel.com

Insurance Agency/Brokerage See the Advertisers Index on Page 70 for the location of our ad.

Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com Paint Manufacturer & Supplier

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com

BG Multifamily Jay Lopeman 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 (678) 873-0728 jlopeman@bgmultifamily.com — www.bgmultifamily.com

Most trusted recruiting & staffing resource provider in the multifamily industry for 30 years.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com BrightView Tree Care Services Larry Martony 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Larry.Martony@Brightview.com — www.brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 70 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

PSC Contact Index — continued on page 60

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PSC Contact Index — continued from page 59

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 70 for the location of our ad.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 70 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

We are the leading screening and risk management provider for the multifamily industry.

See the Advertisers Index on Page 70 for the location of our ad.

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 70 for the location of our ad.

Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com

Business Banking, Apartment Loans/Commercial Loans.

See the Advertisers Index on Page 70 for the location of our ad.

Consolidated Smart Systems Domestic Leasing Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 Ph: (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com

Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net See the Advertisers Index on Page 70 for the location of our ad.

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

Lee Walker Appraisals Orange, CA 92867

714-744-1074 www.leewalkerappraisals.com

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

Critical Environments, Inc. 2973 Randolph Ave Costa Mesa, CA 92626 (714) 323-9138 www.criticalenv.com

Landscape maintenance, management, construction and arborcare.

See the Advertisers Index on Page 70 for the location of our ad.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DocuSign Tiffany Tanquary 221 Main Street, Suite 1000 San Francisco, CA 94105 (866) 219-4318 tiffany.tanquary@docusign.com — www.docusign.com

Enviro Diagnostics Rick Rainey 3100 Airway Ave, Suite 111 Costa Mesa, CA 92626 (800) 963-8184 rrainey@envirodiagnostics.com — www.envirodiagnostics.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance claims attorney. We make sure insurance pays what’s owed.

DocuSign allows people to manage documents anytime, anywhere, on any device, securely.

The fastest growing property management software in the industry.

Major appliances for apartments.

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 62

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 70 for the location of our ad.

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 Ph: (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Inside cleaning & all floor care and window washing

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com October 2018

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Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

PSC Contact Index — continued from page 61

Fenn Termite & Pest Control Hillary Day 7322 Walnut Avenue Buena Park, CA 90620 (714) 736-9000 Hillary.day@fennpest.com — www.fennpest.com Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

Provide legal services on all employment related issues and Fair Housing discrimination claims.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 70 for the location of our ad.

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd.

North Hollywood, CA 91606 Ph: (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 70 for the location of our ad.

JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com

Family owned business providing service to commercial, industrial & residential.

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kay Properties & Investments, LLC Dwight Kay 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 (855) 466-5927 info@kpi1031.com — www.kpi1031.com

We’re a national Delaware Statutory Trust investment firm — we help with private, exclusive & off-market DST properties. See the Advertisers Index on Page 70 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maile@knockrentals.com — www.knockrentals.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Full service property management provider for 16+ units.

PSC Contact Index — continued on page 64

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NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 15 Includes and Installation

$ 15 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

1

New Pad $ 25 Includes and Installation sq. ft.

sq. ft.

1

$ 15 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622

October 2018

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PSC Contact Index — continued from page 62

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

Leonardo Property Management Kari Horii 107 W. Torrance Blvd. #200 Redondo Beach, CA 90277 (310) 745-8004 kari@leonardomgmt.com — www.leonardomgmt.com Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com Custom & standard cabinets for all areas. No job too small!

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 Ph: (877) 789-6027 comesave@livable.com — www.livable.com

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com

See the Advertisers Index on Page 70 for the location of our ad.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com

Full apartment renovation and maintenance services

Luther Burbank Savings John Fisher 20 Pacifica, Suite 600, Irvine, CA 92618 (949) 428-8057 jfisher@lbsavings.com — www.lutherburbanksavings.com M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

See the Advertisers Index on Page 70 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Commercial, Personal & Health Insurance.

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com

Boutique style property management.

NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

See the Advertisers Index on Page 70 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.

Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Suite 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

NorthMarq Capital Joe Giordani 500 Newport Center Drive, Suite 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

Put 20 Years of Property Management Experience to Work for You • All Repairs and Rehab Performed by Licensed General Contractor at Discounted Rates

2 UNITS — COSTA MESA

• All Monthly & Annual Statements Prepared by our In-House CPA • Vacant Units Made Rent-Ready in 7 Days • Routine Inspections Performed to Prevent Large Repairs

”Thank you for getting our unit rented before it was even rent-ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow Real Estate Broker CA BRE # 01205240

paul@southcoastrealestatebroker.com • www.southcoastrealestatebroker.com

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800-541-1962

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

See the Advertisers Index on Page 70 for the location of our ad.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

Rainbow International of Orange County Maria Herrera 1274 N. Red Gum St. Anaheim, CA 92806 (888) 778-3492 mariahocrainbowoc@outlook.com — www.rainbowintl.com/orangecounty

RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com

See the Advertisers Index on Page 70 for the location of our ad.

For 30 years, we have provided qualified employees to the property management industry.

PSC Contact Index — continued on page 66

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 70 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 70 for the location of our ad.

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65

PSC Contact Index — continued from page 65

Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Dayna Gardner 22365 El Toro Rd., Suite 171 Lake Forest, CA 92630 (949) 943-5177 dgardner@rentpath.com Restoration Management Company Michelle Lopez 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 Ph: (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Right Movers Tim O’Green 2631 Michelle Dr. Tustin, CA 92780 (714) 800-3559 tim@rightmovers.biz Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588 See the Advertisers Index on Page 70 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com

Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com

So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Roofing and waterproofing services.

Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 70 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556 matt@shireldfireprotection.com — www.shieldfireprotection.com NFPA 25 Fire Sprinkler inspections and 5 year re-certifications, repairs, service and maintenance.

Provide visible security patrol for multifamily housing.

Real estate brokerage and property management. See the Advertisers Index on Page 70 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com State Farm — Sarah Atkinson Agency Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com Providing insurance and financial services.

Steadfast Management Company, Inc. Justin Maranto 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 justin.maranto@steadfastco.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

Text messaging services to help communicate with your customers.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 70 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com

See the Advertisers Index on Page 70 for the location of our ad.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Suite 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com

Urban Surfaces Nicole Sims 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 nicole@urbansurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com

Western Exterminator Jason Bennett 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000 jbennett@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

See the Advertisers Index on Page 70 for the location of our ad.

Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com

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ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings

AIR CONDITIONING & HEATING

CLEANING SERVICES

JM Air Conditioning & Heating............................14

Able Services.................................................................45

Orange County Plumbing.......................................13

V & S Carpet and Flooring Services....................69

APPLIANCES—REPAIRS, PARTS, RENTALS

Lin-Ed’s Appliance Service & Repair...................67 ORCO Apartment Suppy.........................................49 R&B Wholesale Distributors, Inc. .......Back Cover RSSA Home Improvement......................................25 APPRAISALS/VALUATIONS

C & C Paving Company, Inc....................................60

Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................43 Duringer Law Group, PLC.......Inside Front Cover

Lloyd Pest Control......................................................71

Duringer Law Group, PLC.......Inside Front Cover

PLUMBING, CONTRACTORS SUPPLIES

FENCING & GATES

Aarow Drain & Plumbing........................................22

Alertt Access Gate Controls....................................12

California Rooter & Plumbing................................29

Buffalo Maintenance, Inc.........................................14

Orange County Plumbing.......................................13

FLOORING, REPAIRS, TILE

ORCO Apartment Suppy.........................................49 PORCELAIN REFINISHING

Buffalo Maintenance, Inc.........................................14

Bath Crafters..................................................................19

ACE Commerical Laundry Equipment, Inc......24

Carpet Crafts.................................................................63

PROPERTY MANAGEMENT

V & S Carpet and Flooring Services....................69

Consensys......................................................................51

National Service...........................................................51 COLLECTIONS

Block & Associates......................Inside Back Cover

GATED ENTRIES

JLE Property Management Inc.............................33

Alertt Access Gate Controls....................................13

ProActive Realty Investments Inc........................12

HANDYMAN

Roberts Management & Investments.................4

Duringer Law Group, PLC.......Inside Front Cover

South Coast Construction & Repair....................10

South Coast Real Estate & Property Mgmt......64

CONCRETE MAINTENANCE & REPAIR

HEATING & AIR CONDITIONING

RAIN GUTTERS

C & C Paving Company, Inc....................................60

JM Air Conditioning & Heating............................14

Argos Home Systems..................................................6

Orange County Plumbing.......................................13

Out of the Gutter .......................................................65

INSURANCE

REAL ESTATE INVESTMENTS

Brent Collins Construction......................................30

Beissel Insurance.........................................................22

CBRE................................................................... Insert, 19

Buffalo Maintenance, Inc.........................................14

Farmers Insurance —

Hom Sotheby’s International Realty —

COUNTERTOPS

Theresa Simes Agency.............................................58

The Stanfield Group...................................................50

KITCHEN RENOVATIONS

Kay Properties & Investments...............................44

RSSA Home Improvement......................................25

ProActive Realty Investments Inc........................12

South Coast Construction & Repair....................10

South Coast Real Estate & Property Mgmt......64

LEAK DETECTION

SVN/Vanguard Investment Properties..............17 SVN/Vanguard Investment Properties—

The Judge Law Firm..................................................31

The Countertop Factory...........................................32

BATHROOM RENOVATIONS

DECK COATINGS, MAGNESITE REPAIRS,

South Coast Construction & Repair....................10

Brennan Law Firm.......................................................43

COIN-OPERATED LAUNDRY EQUIPMENT

CONSTRUCTION

ATTORNEYS

PEST CONTROL

Access Exterminator Service..................................21

Brent Collins Construction......................................30

Lee Walker Appraisals...............................................60 ASPHALT SALES & SERVICE

EVICTIONS

Block & Associates......................Inside Back Cover

WATERPROOFING

BATHTUB REFINISHING

Brent Collins Construction......................................30

California Rooter & Plumbing................................29

Bath Crafters..................................................................19

Buffalo Maintenance, Inc.........................................14

LENDING

BBQ & GRILL SERVICES

Rash Yambo Decking & Stairs...............................24

American First Credit Union...................................70

AEI Corporation...........................................................39

DECKING

BLINDS

All Proof Decks.............................................................54

Apex Window Decor.................................................12

DOORS, WINDOWS

CABINETS/REFINISHING

Brent Collins Construction......................................30 RSSA Home Improvement......................................25 South Coast Construction & Repair....................10 The Cabinet Depot.....................................................30 CARPENTRY

Brent Collins Construction......................................30 Buffalo Maintenance, Inc.........................................14

Bona Fide Mortgage..................................................55

California Replacement Windows.......................34 RSSA Home Improvement......................................25 DRAINS

Carpet Crafts.................................................................63 ORCO Apartment Suppy.........................................49

The Bridge Group.......................................................26 W. R. Gorman................................................................46

Chase Multifamily Lending.......................................2

REPIPE

OpusBank.......................................................................38

Orange County Plumbing.......................................13

Umpqua Bank...............................................................11

ROOFING

MAIL BOXES

Dale’s Roofing...............................................................24

ORCO Apartment Suppy.........................................49

Guardian Roofs.............................................................56

R&B Wholesale Distributors, Inc. .......Back Cover

Imperial Roof Management...................................61

MAINTENANCE, REPAIRS, PRODUCTS

McCarthy Roofing.......................................................47

Aarow Drain & Plumbing........................................22

Brent Collins Construction......................................30

McCormack Roofing..................................................27

California Rooter & Plumbing................................29

Buffalo Maintenance, Inc.........................................14

Royal Roofing................................................................15

HD Supply......................................................................41

SECURITY SERVICES

R&B Wholesale Distributors, Inc. .......Back Cover

Alertt Access Gate Controls....................................13

DRAPERIES/BLINDS/WINDOW COVERINGS

Apex Window Decor.................................................12

MOLD REMEDIATION

UTILITY BILLING

American Environmental Specialists..................58

Livable..............................................................................35

DRYWALL

ORNAMENTAL IRON

WATER HEATERS

Brent Collins Construction......................................30

Alertt Access Gate Controls....................................13

California Rooter & Plumbing................................29

Brent Collins Construction......................................30

Orange County Plumbing.......................................13

PAINT SALES & SERVICE

ORCO Apartment Suppy.........................................49

R&B Wholesale Distributors, Inc. .......Back Cover

CARPETS

Webster.....................................................................59

R&B Wholesale Distributors, Inc. .......Back Cover

ELECTRICAL

V & S Carpet and Flooring Services....................69

Buffalo Maintenance, Inc.........................................14

Rash Yambo Decking & Stairs...............................24

WINDOWS

CARPET CLEANING

ENVIRONMENTAL SERVICES

S M Painting Corp.......................................................67

California Replacement Windows.......................34

V & S Carpet and Flooring Services....................69

American Environmental Specialists..................58

Sondance Painting.....................................................32

RSSA Home Improvement......................................25

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V&S Carpet and Flooring Services Serving Southern California since 1990 We specialize in property management companies, homeowners, realtors and commercial property owners.

Vinyl Plank Installation Call us: (562) 601 - 8141 ext. 2 Visit us online:

www.vsflooring.com

Flooring Installation • Carpet

• Vinyl Plank

• Laminate

• Sheet Vinyl

• VCT and Tile

• Hardwood Refinish

17208 Roseton Ave. Artesia, CA 90701 17208 Roseton Ave. Artesia, CA 90701

October 2018

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69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

Aarow Drain & Plumbing...........................................22

CBRE...................................................................... Insert, 19

Orange County Plumbing..........................................13

Able Services....................................................................45

Chase Multifamily Lending..........................................2

ORCO Apartment Suppy............................................49

Access Exterminator Service.....................................21

Consensys.........................................................................51

Out of the Gutter ..........................................................65

ACE Commerical Laundry Equipment, Inc.........24

Dale’s Roofing..................................................................24

ProActive Realty Investments Inc...........................12

AEI Corporation..............................................................39

Duringer Law Group, PLC..........Inside Front Cover

Rash Yambo Decking & Stairs..................................24

Alertt Access Gate Controls.......................................13

Farmers Insurance — Theresa Simes Agency..........................................58

R&B Wholesale Distributors, Inc. ..........Back Cover

Guardian Roofs................................................................56

Royal Roofing...................................................................15

HD Supply.........................................................................41

RSSA Home Improvement.........................................25

Hom Sotheby’s International Realty — The Stanfield Group................................................50

S M Painting Corp..........................................................67

Imperial Roof Management......................................61

South Coast Construction & Repair.......................10

JLE Property Management Inc................................33

South Coast Real Estate & Property Mgmt.........64

JM Air Conditioning & Heating...............................14

SVN/Vanguard Investment Properties.................17

Kay Properties & Investments..................................44

All Proof Decks................................................................54 American Environmental Specialists.....................58 American First Credit Union......................................70 Apex Window Decor....................................................12 Argos Home Systems.....................................................6 Bath Crafters.....................................................................19 Beissel Insurance............................................................22 Block & Associates.........................Inside Back Cover

Roberts Management & Investments....................4

Sondance Painting........................................................32

Bona Fide Mortgage.....................................................55

Lee Walker Appraisals..................................................60

SVN/Vanguard Investment Properties— Webster........................................................................59

Brennan Law Firm..........................................................43

Lin-Ed’s Appliance Service & Repair......................67

The Bridge Group..........................................................26

Brent Collins Construction.........................................30

Livable.................................................................................35

The Cabinet Depot........................................................30

Buffalo Maintenance, Inc............................................14

Lloyd Pest Control.........................................................71

The Countertop Factory..............................................32

C & C Paving Company, Inc.......................................60

McCarthy Roofing........................................... Insert, 47

The Judge Law Firm.....................................................31

California Replacement Windows..........................34

McCormack Roofing.....................................................27

Umpqua Bank..................................................................11

California Rooter & Plumbing...................................29

National Service..............................................................51

V & S Carpet and Flooring Services.......................69

Carpet Crafts....................................................................63

OpusBank..........................................................................38

W. R. Gorman...................................................................46

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October 2018

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71

RENTAL HOUSING RETROSPECT

The Buyer’s Guide — an important resource!

O

ne of the most referenced portion of our magazine is the Buyer’s Guide. Back in 1970 there were about 60 companies that were a part of this resource. Today, we are at about 200! All of these companies have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty, and professionalism.

As always, mention you were referred

by AAOC! Have a moment you would like to share? Email it to Veronica Copeland at vcopeland@aaoc.com

72

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Tenant Eviction Unlawful Detainer

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