October 2015 Apartment News

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

SECTION

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VOL. LV

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OCTOBER 2015

HOUSING

The Mystery, the Madness & the Myths…

See page 5 In this issue: • 12 Tips: How to Locate Property within California............................................................24 • Are Applicants Giving You Fraudulent Paystubs?..............................................................28 • Tell ‘Em What You Can Do..................................................................................................30 • El Nino is Coming…Are You Prepared?............................................................................34

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VOLUME LV

AAOC Education & Events 5 General Membership Meeting 15 Advanced Apartment Maintenance & Repair Series

17 ApplyConnect Tenant Screening 25 Economic Forecast Event 27 AAOC’s Property Management Forum Luncheon 40 Online Training with Grace Hill

44 NAA Community Site & Online Resource Center 45 Fair Housing Seminar

Departments 4 President’s Message — October 2015 and It’s Still a Great Time to Be an Apartment Owner

6 Executive Director Report/Lou’s News 8 Sacramento Report — Balancing Acts 10 Legal Corner — Questions and Answers 16 Federal Focus — Fall Outlook: Presidential Race and Congressional Issues 20 Dear Maintenance Men 36 Pulse on the Marketplace— Rising Rents Mean We Should…By Nick Lieberman 48 Welcome New Members 50 PSC Corner — American Appliance Rentals 51 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 24 12 Tips: How to Locate Property within California By Elizabeth Reynolds 28 Are Applicants Giving You Fraudulent Paystubs? By Becky Bower 30 Tell ‘Em What You Can Do By Nancy Friedman 34 El Nino is Coming…Are You Prepared? By John McCarthy

38 Marketing Your Property Management Reference Information…It Works! By Ernest F. Oriente Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

OCTOBER

OCTOBER 2015

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

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525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com Executive Director — Lou Penrose Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n

1 - CHPEP Week 4 — Leasing Techniques & Renting to Qualified Applicants

20 - General Membership Meeting

6 - Advanced Apartment Maintenance & Repair

21 - Property Management Forum Luncheon

8 - CHPEP Week 5 — Legal Issues Affecting Landlords & Tenants

22 - CHPEP Week 7 — Fair Housing & Government Standards

13 - Advanced Apartment Maintenance & Repair

27 - Advanced Apartment Maintenance & Repair

13 - Board of Directors Meeting

27 - EPA — REFRESHER Certification Seminar

15 - CHPEP Week 6 — Human Resources

28 - Fair Housing Seminar

Tuesday, 9:00 am–1:00 pm, Home Depot, Santa Ana See Page 15

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

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Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

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n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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Thursday, 8:30 am–12:30 pm, AAOC Offices

20 - Advanced Apartment Maintenance & Repair Tuesday, 9:00 am–1:00 pm, Home Depot, Santa Ana See Page 15

Thursday, 8:30 am–12:30 pm, AAOC Offices

Tuesday, 9:00 am–1:00 pm, Home Depot, Santa Ana See Page 15

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 45

29 - CHPEP Week 8 — Employee Development Thursday, 8:30 am–12:30 pm, AAOC Offices

NOVEM BER 12 - CHPEP Week 10 — Liability, Emergency & Crime Mgmt

Thursday, 8:30 am–12:30 pm, AAOC Offices

19 - CHPEP Week 11 — Insuring & Protecting You Community Thursday, 8:30 am–12:30 pm, AAOC Offices

Thursday, 8:30 am–12:30 pm, AAOC Offices

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Wednesday, 11:30 am–1:30 pm, Embassy Suites See Page 27

Tuesday, 7:45 am–12:00 pm, National Econ

Tuesday, 6:00 pm, AAOC Offices

5 - CHPEP Week 9 — Financial Management & Budgeting

Nicholas Dunlap Alan Dauger Dean Zarkos

Directors Emeriti

Tuesday, 9:00 am–1:00 pm, Home Depot, Santa Ana See Page 15

Thursday, 7:30–9:30 am, The Westin — South Coast Plaza See Page 25

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Thursday, 8:30 am–12:30 pm, AAOC Offices

5 - Economic Forecast Event

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Officers

Tuesday, 6:00–7:45 pm, Embassy Suites See Page 5

Thursday, 8:30 am–12:30 pm, AAOC Offices

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26 - Thanksgiving

10 - Board of Directors Meeting

Thursday, Office Closed

Tuesday, 6:00 pm, AAOC Offices

27 - Thanksgiving Holiday

12 - EPA — INITIAL Certification Seminar

Friday, Office Closed

Thursday, 7:45 am–5:00 pm, National Econ

DECEM BER 8 - Board of Directors Meeting

24 - Christmas Holiday

15 - Holiday Party & Awards Presentation

25 - Christmas Holiday

Tuesday, 6:00 pm, AAOC Offices

Thursday, Office Closed

Tuesday, 5:30–8:00 pm, Embassy Suites

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

October 2015 and It’s Still a Great Time to Be an Apartment Owner “But I’m just a soul whose intentions are good. Oh Lord, please don’t let me be misunderstood.”

— Eric Burdon (The Animals)

S

everal month’s ago, a reporter from the Orange County Register called me for insight regarding rental rates in Orange County.

Specifically, the reporter wanted to know if I was worried that Orange County’s rents (according to research he had obtained) were only up 3% year-over-year as opposed to places like Los Angeles that were nearing double digits. What’s more, he wanted to know if I was worried that we had dropped several spaces nationally in the “rent growth ratings” he had obtained and that our current growth rate was below last year’s of 5%. My response was simple: Buildings are full and rents are on the rise — it’s a great time to be an apartment owner. Really no science to my quote whatsoever, just happy to be here in 2015 and having emerged from the depths of the early 90’s and most recently 08-10 when this business was not so fun.

Past the Sell By Date Fast forward three months and I have now seen this quote broken down, regurgitated and reprinted in no less than 2 blog posts and 3 printed articles by the same reporter. It’s even more amusing to read the manner in which the quote is split up and reused.

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“Tenants were forced to move as rents increased.” OK, cue that Dunlap guy’s quote. “Families feeling the pinch and barely getting by…” Yeah, it should work there, too. Who knew that in such a genuine, grateful and transparent statement, my words would be used against me? No, I am not so naïve, but it does bring a smile to my face every time I come across the quote in a new article. Sadly, there is so much going on in the world and in the economy today and yet our local media seems bent on creating a “frenzy” or “crisis” out of the rental market rather than cover the real news. There is a key difference between creating a story and covering the news.

Real reporters will cover the news and tell a story, not create one. But yes, the reporter’s work does have a special place on my dartboard and beneath my coffee mug.

Being the Bad Guy Sure, in the court of public opinion landlords are situated somewhere between the IRS and politicians in terms of society’s least favored people. But the flak that we get for being positive about the operation or outlook of our business is just so ridiculous that it becomes even more nonsensical when applied to other fields. Could you imagine a prizefighter the day of a fight, “well, not much of plan so I’ll just go into the ring and take a beating.”

Or what about Arte Moreno, owner of the Los Angeles Angels of Anaheim

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speculating on the team’s playoff hopes. Do you think Arte would ever not pick his team to win? Of course not! And yet I am expected to tone down my satisfaction with the current performance of the rental market and the underlying fundamentals of the investment real estate market. That’s right, I should hope my team loses and just be content with that.

For those of us who have experienced multiple real estate cycles and focused on multifamily housing, we understand the impact of supply and demand on our industry. While the general public might believe the media, I say don’t buy the hype. Continue to focus on operations, creating and adding value to your properties and your portfolio. Prepare to close 2015 strong and start 2016 even stronger. And next time you’re misquoted or misunderstood, I hope you smile and think of me.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 51 for the resources you need!

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Special Meeting Time!! ◆ Tuesday, October 20, 2015 ◆ 6:00–7:45 pm

~ Section 8 Housing ~

The Mystery, The Madness & The Myths…

Do You Know the REAL Truth??

Over the years many property owners have shown concern over accepting Housing Choice Voucher Program Housing, mostly because it was not understood. Many stories have circulated; some true and some not so true. There is still a lack of understanding today. To better serve our members and to keep you informed, AAOC has assembled representatives from three city administered Housing Authorities ( Santa Ana, Garden Grove, Anaheim), along with John Hambuch of the OC Housing Authority. These experts will be on hand to answer your questions and concerns and to finally help you to understand the REAL truth behind Housing Choice Voucher Program Housing!

The Mystery, The Madness & The Myths to be answered: What does the inspection process consist of?

Can I evict a Section 8 tenant?

How long does the approval process take?

Are there programs designed to assist veterans and the homeless?

How much rent can I charge?

And much, much more!!

Come early and bring your questions. This is your time to ask the experts!

Participating Cities:

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

F

rom time to time I like to turn the column over to an Orange County elected official to help make the point. This month I offer to you California State Assembly Member Bill Brough. Brough represents the 73rd assembly district covering most of South Orange County and is a former Dana Point City Councilmember.

On June 6, 1978, a political earthquake rumbled through California in

the form of Proposition 13 — officially named the “People’s Initiative to Limit Property Taxation” and enshrined in our constitution as — what else? — Article 13A. It came 34 years to the day Allied forces stormed the beaches at Normandy, but for California taxpayers, this was, and remains, their D-Day. Following years of punishing property tax increases that drove thousands from their homes

and threatened many more, the voters rose up.

The measure did one thing right away: Set property taxes at 1976 assessed values and limited tax increases to two percent a year as long as the property remained unsold.

But it did something even more profound for everyone else in California: Required that all state tax increases be approved by a two-thirds vote of the

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legislature and that local tax rates also be approved by a vote of the people.

To critics, this is Prop. 13’s original sin: It placed a public vote and a legislative supermajority between the desires of big government and the people’s pocketbook. The special interest spending community has despised it ever since.

Like clockwork, liberal commentators, academics and politicians will flatly state that California’s economy and governmental systems never recovered from the passage of Prop. 13. Critics have also compiled an increasingly ludicrous list of troubles attributed to the initiative, making it California’s own Keyser Soze — a mythical malevolent measure that can be blamed for everything and anything.

But it’s a lie. And it was always a lie.

The state’s budget grew from $55 billion in 1980 to $97 billion in 1992 to $167 billion this year — all record highs.

Only in California can this be considered inadequate public revenue.

To date, Prop. 13 endures as the state’s most mainstream political belief.

Many believe that the initiative’s standing is everlasting. But that’s not true.

I’ve come to this conclusion after a recent San Francisco field hearing of the Assembly Revenue and Taxation Committee. I was the only member of the GOP on the panel that day (reports that I was also the only Republican in

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all of San Francisco can’t be confirmed).

Along with the usual rage against Proposition 13’s ideals, I witnessed an unmistakable organized and strategized plan to overturn it once and for all.

First, Democrats have opted to kill the slight fix to Prop. 13 (that they once insisted upon) inspired by tech entrepreneur Michael Dell’s controversial property swap. This matters because rather than pursue a small reform to Prop. 13 that might draw bipartisan support, they will, instead, insist it can’t be fixed and must be completely dumped.

Next, Democrats have advanced not one but two special sessions organized around a central question: How much should we raise taxes on hardworking Californians? If Republicans don’t stay united, it will happen for sure.

This is not just the latest asymmetrical blaming of Prop. 13. These are the rumblings of an approaching force. As never before, California’s collaborative of special interests and the Democrat Party that exists to serve it, believe now is different.

They believe the historically weak Obama economic recovery, combined with high unemployment and low growth for those who need it most, will ironically inspire voters to open the floodgates to new and higher taxes at the state and local levels.

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They believe that having mobilized a massive coalition and tens of millions of dollars in 2012 to con enough voters to pass Prop. 30, (the first voterapproved statewide tax increase in a generation), the blueprint to repeal Prop. 13 is obvious.

Republicans often say we must ask voters if they agree with the Democrats’ agenda. This is fine, but in times like this, we must do more.

We must ask ourselves: Do we have the resolve to save Prop. 13 like the Democrats have to destroy it? If we do, I am convinced we can preserve the spirit of the most important initiative in California history.

If we don’t, then a different kind of D-Day will have occurred — with far less honorable results.

Thank you Assemblyman Brough.

You help make the case for property rights here in Orange County and across the state. The fight goes on.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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Sacramento Report

BY JON SMOC K

Balancing Acts

“

have proved their case. It also validated Hope for the best but prepare for using the weatherman’s warning lanthe worst” is an observation most appropriate for a dire weather forecast. guage. Among their number are many that had a direct and often adverse You may recognize it also as the lead sentence in an earlier legislative report impact on owners and managers of residential rental housing. These have at the beginning of the 2015–2016 been duly chronicled in these pages Legislative Session. Newly minted from month to month as the year wore and returning legislators opined on a growing number of issues they intended on and most of them have been satisfactorily resolved or postponed for later to tackle this year. And the following JLE.ad:Layout 1 of 3/8/10 11:21 AM Page 1 consideration.

Putting aside for the weeks and months bill introductions

moment the remaining bills of particular concern to the housing industry, there are at this writing, on the eve of the last week of this session, many important issues of general public concern that remain undecided. The general media will no doubt report on most of these.

To their credit, legislators this year tackled many thorny issues beyond the normal array of water, taxation, transportation, education and other topics

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of perennial concern. The Capitol is replete with the usual gathering of interest groups and parades of public involvement relating to specific proposals. It is the nature of politics that there are differing views on these subjects. Is the glass half full or half empty?

That common template was augmented this year by an unusual display of real citizens of diverse backgrounds willing to tell their personal stories of gut-wrenching loss and sacrifice. By the dozens, then hundreds and perhaps even thousands swarmed the Capitol to express their concern over proposed legislation to strengthen the existing mandate for measles vaccination for public school children. Spawned by the Disneyland measles outbreak and its eventual spread to other states and foreign countries, the proposed legislation eliminated the so-called “personal” exemption from mandated measles vaccination for public school children.

The media reported widely on the critical events surrounding this change in the “opt out” proposal, which eventually passed the Legislature in a significantly modified form and was approved

by Governor Brown. No other proposal of recent memory generated such an outpouring of private citizen involvement with little to weak organization. Its author is facing a possible recall election.

Another similar bill of significant public involvement in personal affairs relates to an effort to permit “assisted suicide” or “dying with dignity.” Like the vaccine bill, this measure too evoked

the depths of personal grief and understanding. It also brought real people to the Capitol to relate their intimate stories. That measure could be acted upon this week.

These two highlighted bills serve as important reminders that legislative activity at every level…federal, state and local…affect real people. Of course, individual circumstances necessarily vary according to the extent of the particular proposal. With apartment living on the rise in the wake of home ownership decline, it is more significant than ever to be reminded that every landlord-tenant bill presented in the Legislature affects nearly half of California’s population. Whether it’s permissive or mandated action on the part of one or the other of the players in the game, both owners and tenants are affected by the balancing act performed by our legislative representatives. The depth of personal angst in a particular rental situation has been paraded before the Legislature on other occasions and will no doubt arise again upon consideration of future proposals. But the need for balance must always be kept in mind, a difficult task in this contentious environment.

Case on point: The mold bill (SB 655) received final Senate approval on a 25–14 vote, with local area Senators Huff, Moorlach, Morrell Nguyen, and Stone voting No. A balanced bill? Not really unless you support the decision of a code enforcement officer’s best guess based upon “I know it when I see it”

standard. An earlier Assembly vote (44–28) found our local area Assemblymembers opposed or not voting: Allen, Brough, Daly, Chang, Harper, Kim, Linder, Mayes, and Wagner.

Another timely example: The bed bug bill (AB 551), now pending on the Senate Floor, has much to commend it for some balance; but still would require owners to give a lengthy personal notice

by January 1, 2017, to every tenant in California generally describing the noxious bug. A huge cost imposed for very limited reason. Enough said.

Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

I

have the misfortune of a classic problem tenant. The noise, the parties, and the trash…I don’t know where to begin. She’s on a fixed term lease; she’s bad enough to get under my skin, way under, but probably not bad enough to evict her. She’s paid her rent late for each of the past three months.

The lease has a late fee provision, charging an additional $50.00 if the rent is not received by the 5th. She’s been paying

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both the rent and the late fee well into the second week of the month. Last month, the first of the month fell on a Saturday. So I served her a 3-Day Notice to Pay Rent or Quit on the 2nd. Was that proper, or should I have waited until after the 5th of the month to serve the Notice?

If rent is due on the first of the month, and the first of the month falls on a weekend or a holiday, the tenant has

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until the next business day to pay the rent. The rent is considered late the following day. In your case, since the rent came due on a Saturday, the rent due date would roll to Monday, the 3rd, and the rent would be considered late on Tuesday, the 4th. A three-day notice to pay or quit served prior to Tuesday would have been premature and invalid.

Q&A — continued on page 12

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1st falls on a business day).

Q&A — continued from page 10 Regarding your question about whether or not you must wait until after the 5th of the month to serve due to your late charge provision, the answer depends on the specific language used in your rental agreement. If your lease states that “rent is due on the 1st of the month, but will be considered late if not paid by the 5th,” then your lease defines when rent is late, and a notice served prior to the rent becoming late would be premature. Conversely, most leases merely establish time periods before late fees kick in, but do not alter when rent becomes late. For example, if your lease states that “rent is due on the 1st of the month, and if the rent is not paid by the 5th a late fee of 6% will accrue,” then the clause is merely establishing when a late fee accrues, and does not change the rental due date.

In this second scenario, you may serve a 3-Day Notice to Pay Rent or Quit on the 2nd of the month (provided the

I’ve been trying to get into one of my units to do some repairs and my tenant is giving me grief. Funny thing, it was my tenant who first complained that the toilet runs constantly, wasting water, yet he’s been stalling and is never available to let me in to make the simple repair.

It’s been over a week, and he still won’t let me in, what do I do? What are the general rules regarding my right to enter the unit?

Tenants are required to provide access to the landlord for certain limited purposes, including performing needed repairs, pursuant to California law, and also pursuant to standard lease provisions requiring such access. The landlord must give the tenant reasonable notice of intent to enter the premises, in writing, and enter only during normal business hours. Normal business hours are not codified, but are generally

accepted to be Monday through Friday from 8:00 a.m. to 5:00 p.m. The notice must specify the date, approximate time, and purpose of the entry. No written notice is required when the tenant and the landlord agree orally to an entry for the purpose of making repairs or supplying services that the tenant and the landlord have agreed on, but the oral agreement must specify the date and time of entry, which must occur within one week of the agreement. No notice is required at all if the landlord enters in response to an emergency, if the tenant is present and consents to the landlord’s entry at the time of entry, or after the tenant has abandoned or surrendered the premises.

The written notice of entry may be mailed, but the presumption of reasonableness of the notice will not apply unless the notice is mailed at least six days prior to the entry. Alternatively, the written notice may be personally delivered to the tenant or left on, near, or under the usual entry door of the

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premises in a manner in which a reasonable person would discover the notice.

Special advance notice procedures may be used to facilitate showing the unit to prospective or actual purchasers. In that event, the landlord may give oral notice, in person or by telephone, with at least 24 hours being presumed reasonable, if the landlord or its agent has given the tenant notice in writing that the property is for sale within 120 days before the oral notice. The oral notice must specify the date, approximate time, and purpose of the entry. The landlord may not abuse the right of entry or use it to harass the tenant. If your tenant refuses access after you have served the requisite notice, then you should serve a three day notice to cure breach of covenant or quit. The notice will specify the breach, the failure to provide access, and instruct the tenant to allow access within the three day cure period. If the tenant fails to provide the required access, then you may file an unlawful detainer action to terminate the tenancy and recover possession. Rarely is the filing necessary, as the vast majority of tenants comply.

early payment, specifically payment before the first, would survive because the amount due on the first would be $1,200.00, but if paid prior to the first, only $1,150.00.

With the recent heavy rains, my apartments have experienced some roof leaks.

Most of the leaks are minor, but there is a pretty big leak in one apartment. This is of great concern to me, because the roof is less than five years old, and has never

…FOR THIS!

A P A R T M E N T

Investors can potentially realize a better rate on return by exchanging their investment property.

Did you know that 1031 exchange options offer these potential benefits? n n n n

Q&A — continued on page 14

Exchange This…

Several of my older rental agreements provide discounts to my residents of $50.00 if they pay their rent on time.

Most state that their rent is $1,200, but if they pay their rent on the first, they can deduct $50.00. My question is, which amount do I put on the three-day notice to pay rent or quit, the $1,200 or the $1,150?

Most courts would require that the three-day notice only demand the $1,150.00. Most courts would consider the additional $50.00 a penalty or a disguised late charge. The courts would reach this conclusion based on the terms of your agreement. If the due date, per the agreement, is the first, then the proper amount to demand is that amount that was required to be paid on the first, specifically the $1,200.00.

However, an incentive that encourages

leaked before. I even had it inspected prior to the rainy season by a competent roof inspector. The trouble is that the water leaked into one of my resident’s unit, and apparently caused a substantial amount of damage. The resident claimed that his stereo equipment, television, computer, furniture, and clothing were ruined. He even has pictures of the water dripping from the ceiling onto his stereo and television set. The resident is threat-

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Q&A — continued from page 13 ening to sue me if I don’t reimburse him for his losses. What should I do? Am I responsible for the resident’s personal property losses?

An owner is not generally liable for damage caused to the personal property of a tenant, absent negligence on the part of the owner or his agents.

Provided a licensed roofing contractor performed the roof installation, you

maintained the roof adequately, had it inspected on a regular basis, and were not on notice of any prior problems, you should not be responsible for damage to the resident’s personal property. Additionally, the tenant has an obligation to mitigate his damages when faced with a leaking roof. This basically means that if the leak was coming slowly through the roof, and the tenant knew about it, then he should have taken some measures to minimize the damage to his personal property.

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The fact that the resident had time to grab a camera and take pictures of the dripping water, while letting his television set, stereo and other belongings get soaked suggest the resident failed to mitigate his damages. In simple terms, the tenant should have moved his stuff, and grabbed a bucket, rather than watch it drip.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

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Apartment Maintenance & Repair Series 4-week HANDS ON course covering 4 common apartment maintenance areas LIGHT MAINTENANCE - Tuesday, October 6, 2015 Learn the basics and professional secrets of: • Framing • Drywall • Stucco

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Federal Focus — The NAA Connection

BY GR EG BROWN

Fall Outlook: Presidential Race and Congressional Issues

T

he “summer of Trump” has come to a close, so now we will see whether or not “the Donald” can continue his dominance of the GOP presidential field into the fall. He continues to poll well with a commanding lead over everyone else, but there are more debates coming and he has shown some difficulty in responding to questions of policy, especially on foreign affairs issues. Style-over-substance

only carries a candidate so far before he or she must show some ability to tackle the issues. Look what happened to 2012 front-runner Rick Perry when he couldn’t remember the name of one federal agency. I suspect the mortar fire will increase on Mr. Trump during the next debate as the other candidates all recognize they have to bring him down to have any chance of winning.

Also watch the performance of Carly

SEPTEMBER 23, 2015



Fiorina who was the winner of the first “happy hour” debate last month. Now that CNN has refined its selected process for the debates, Ms. Fiorina gets to participate in the prime time contest.

On the Democratic side, Hillary Clinton’s campaign is in trouble as the email server scandal (pretty boring by D.C. standards, by the way) lingers.

Federal Focus — continued on page 18

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Federal Focus — continued from page 16 Mrs. Clinton cannot find the right tone to deal with this issue and her standing in the polls is going in the wrong direction. Moreover, too many people think she is untrustworthy. At the same time, Bernie Sanders continues to draw record crowds and poll very strongly with primary voters. The new x-factor is Vice President Joe Biden who is no stranger to Democratic Presidential primaries (1988, 2008), has a strong base of support among Democrats, but does not really seem excited about running. It has been a tough year for the Vice President and his family so one can understand the hurdle he must get over to commit to run.

In the House of Representatives the fall months will have more than

the Presidential contest as backdrop.

There is also the small matter of the attempt by a group of House Republicans to oust John Boehner (R-Ohio) as Speaker. Discontent with Mr. Boehner among the conservative ranks is not new as evidenced by the 25 House GOP members who voted against his election for Speaker back in January. What is different is taking the aggressive step of actually filing a motion to formally strip him of his rank. While that motion did not require a vote, the consensus is that a vote will take place at some point this fall. That vote will be impacted by what the Speaker does on pending legislative business, including the federal budget, efforts to defund Planned Parenthood and his support for a government shutdown if it comes to that. As many

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Washington observers have pointed out, even if someone is elected to replace Boehner, the President will still have the veto pen for another 15 months.

What will change in the calculus on these issues?

One of the biggest issues in front of Congress is the Iran nuclear agreement negotiated by the President and several other western European countries.

Congress argued quite strenuously months ago that they should have a say in whether that agreement goes forward so they passed the Iran Nuclear Agreement Review Act of 2015 by a vote of 98 to 1 in the Senate and 400 to 25 in the House. Under the terms of this agreement, the Congress would be voting on legislation to disapprove the agreement rather than approving it.

This process illustrates what some would call a cynical and others would characterize as a pragmatic way to govern. Here is how it works.

To pass legislation requires 218 votes in the House and effectively 60 votes in the Senate (see “cloture”).

Using a vote to disapprove versus approve the Iran agreement is not relevant in the House where the majority rules but is very relevant in the Senate.

That 60-vote threshold lowered the number of votes needed to defeat the disapproval legislation, kill the overall effort in Congress and protect the

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Iran deal to 41. Had the vote been to approval the agreement, supporters would have needed 60 votes. And, indeed that is what occurred with a 58 to 42 vote blocking consideration of the agreement and paving the way for its implementation. Even if the 60-vote threshold was met and the bill passed, the President would have vetoed it and the Senate would then have needed 67 votes to override or, put another way, supporters would have needed 34 votes to sustain the President’s veto and allow the agreement to go forward. In short, the process was arguably tilted to defeat efforts to stop the agreement from moving forward.

Again, Congress voted almost unanimously on setting up this process.

Why? Obviously, no one is on the record stating that the fix was in but, according to Norm Ornstein, a longtime observer and scholar of Congress at the American Enterprise Institute, once the Administration made the deal with the other nations and had the endorsement of the United Nation’s Security Council, opposing it would make Congress and the U.S look bad.

More broadly, Ornstein noted, there is a long tradition in both Republican and Democrat Congresses of allowing members to vote no without affecting the ultimate policy outcome. Another example where this is used is with the federal debt ceiling. No one wants the nation to default on its debt so the process is set up to allow members of Congress to voice their opinion, vote against increasing the debt but not damage the country in the process.

As Otto Von Bismarck said, “Laws are like sausages, it is better not to see them being made.”

As always, thanks for reading. Talk with you next month.

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: Because of the drought, we have left our yards to dry out and the grass to die. One issue I have is the mature trees on the property.

Grass and plants are easy to replace, however the trees are another thing altogether. How do maintain our trees and still conserve water?

Margret

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Dear Margret: The extended drought we are experiencing is tough on everything and sacrifices must be made. However we think a line must be drawn at our trees.

The method we recommend to save the trees and still be draught aware is in the use of soaker hoses. The placement of the soaker hose is important. Visualize the shape of a tree with its truck and canopy of branches and leaves. The edge of the canopy is known as the “Drip Line” of the tree. This means that any “rain” or moisture that falls on the tree will be absorbed by the tree’s feeder root system at the drip line. To take advantage of these thirsty roots, place a soaker hose at the drip line or edge of the tree’s canopy. A soaker hose is very water efficient and puts water exactly where you want it. Water the trees at least twice a week and for a couple of hours at a time. The water will soak deep into the soil where it is needed without waste. The trees will be much happier and you will be using and conserving water efficiently.

Dear Maintenance Men: I am trying to do my part to conserve water and have found my toilets are the biggest offenders. The toilet constantly fills every five or ten minutes.

I have replaced the fill & flapper valves but the problems persist. I’m at my wits end about this! What can I do besides replacing the toilets?

Benjamin

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Dear Benjamin: Leaks at the Flush Valve are possibly caused by a damaged flush valve seat which may have a hole or the rim is pitted or cracked. The seat is the large drain hole at the bottom of the tank.

A temporary repair may be to sand the seat with a steel wool pad or wet/dry sandpaper. This will remove the calcium build-up. If the seat is damaged, replacing the seat will be the next option.

“Fluidmaster, Inc” makes a Flusher Fixer Kit that can be cemented directly on top of your old worn flush valve seat. This is a quick fix that may not work on all toilets. If the seat kit does not work, you will need to replace the valve seat. This can be accomplished by removing the tank from the base of the toilet: Turn off the water to the fill valve, disconnect the water line and remove any water from the tank. Unscrew the two or three brass bolts under the tank and carefully lift the tank off. Once the tank is removed, turn it upside down.

Remove the rubber “Spud” washer from the tank. Spin the large nut from the threads and then push the valve seat through the tank. Reverse the procedure when installing the new valve seat. Always install a new “Spud” Maintenance — continued on page 22 O C T O B E R

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Maintenance — continued from page 20 washer and new brass bolts and washers.

Be sure your toilet tank is installed level, as this will aid in its operation. The new flush valve will give the rubber flapper a smooth seat for a positive seal.

Dear Maintenance Men: I hear people talking about winterizing their buildings. I grew up on the east coast were that meant something! In Southern California, what “Winterizing” could we possibly be doing? Jonathon Dear Jonathon: In California and many western states, “Winterizing” simply means we switch from light shorts and white T-shirt to dark shorts and a long sleeve T-shirt!

When it comes to your building, “Winterizing” California style is simple.

Start from the top and go down.

Inspect your roof; replace any loose BUFFALO.AD.Resized:Layout 1 3/1/12 tiles, shingles etc. Caulk all flashings

around fireplaces, vent pipes, siding to roof transitions and skylights. Remove any junk on the roof, clean your gutters, and secure any loose gutters. Test your gutters with water to make sure they are pitched correctly and check your gutter downspouts; make sure they direct the water away from the building.

If you have any floor drains, clean out and snake them. Caulk any wood seams, window trim, stucco cracks, vents and any area that might soak in water during a rainstorm. Check your sprinkler timers and adjust the duration and days watered. Depending on water restrictions in your area; to keep your grass green all winter; fertilize and seed with Rye grass. During windy, rainy weather, trees may touch both the side and roof of your building, trim any branches that may cause damage.

Secure any weak or young trees or bushes that may fall in a storm. These simple winterizing steps will help keep you dry and off of the roof during 5:37 PM weather.

Page 1 winter

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371 Denise Arredondo at 714 778-0480.

CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

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12 Tips: How to Locate Property within California

BY ELIZABETH REYNOLDS

W

hen locating a new property, engaging the right property management firm is key!!

Here are twelve strategies to locate new properties.

1. Distressed properties. These offer the best opportunities for creating value. Be sure to avoid floor-plan obsolescence and structural problems. Analyze the property as if you were going to live in it. Partner with your property management

firm to get bids on costs for easily solving problems, determining your optimization plan, and offer price for that asset.

2. Vacant properties. Keep an eye out for properties with boarded window or doors, those that are lacking cosmetics, landscape, maintenance, or repos and shells.

Determine what would be the highest and best value for that asset.

3. Auction houses. There are numerous auction houses nationwide. Call on auction houses in advance to understand the acquisition process, list price versus sales price, and know how much you are willing to pay for property based upon its true value.

4. Bank workout department.

Work with bank asset management 12 Tips — continued on page 26

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The Westin - South Coast Plaza Thursday, November 5th ❖ 7:30–9:30 am Southern California is home to some of the hottest multifamily real estate markets in the United States and one of them happens to be Orange County. With low interest rates, record sales prices and soaring rents, owners and operators are wondering just how good it can get. Join us for our inaugural event, the first annual Apartment Association of Orange County Multifamily and Economic Forecast.

Daryl Carter Avanath

Senator John Moorlach

California’s 37th District

Jerome Fink

The Bascom Group

Rick Julian

Advanced Real Estate Services, Inc.

Our panel discussion will include: ◆ Rental and Occupancy Trends — Skyward Bound? ◆ Seller Strategies to Ensure Success in 2016. ◆ Where’s the Money? Attractive Debt Options in Today’s Economic Climate. ◆ Cap Ex Crunch — Upgrades to Drive Rents and Resident Experience ◆ Outside the OC — Finding Opportunity in Other Markets.

Cost: $1,000 per table of 10 (Cost includes breakfast)

Join Us! (714) 245‐9500

Apartment Association of Orange County, Better Business Bureau, Institute of Real Estate Management, Society of Industrial and Office Realtors and BNI International.

12 Tips — continued from page 24 departments to help solve their problems. Be seen as their solution as they will off-load assets to you thereafter, becoming a part of the REO group as an approved investor.

5. Professional associations.

Working closely with local chapters of national organizations is best.

Organizations include, the National Apartment Association,

6. Realtors. Work with commercial realtors with Certified Commercial Investment Management designations for complexes. New agents will have more time and be more willing to help find value added opportunities.

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

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7. Courthouse. Title companies, county websites, Internet search engines and courthouses are great options for sourcing deals.

8. Unpaid taxes. Tax sales done by the county are some of the best deals on the market.

9. Internet. There are dozens of Internet sites that are key for sourcing properties. Work with experts who can help you navigate through them effectively and efficiently.

10. Attorneys. Knowing how to start a relationship is vital. Attorneys handle bankruptcy, eviction notices, review financing agreements, private funding, probate, default or asset management for banks, county prosecutor’s office.

11. Letter campaigns. Use letter campaigns to source owners looking to sell but who have not yet made the commitment.

Working with relocating owners and leveraging 1031 exchanges are also very effective.

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12. Government sources. Find government-supplied properties through IRS, U.S. federal marshal, sheriff ’s sales and online.

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A forum for networking, information and education

Maintenance for Managers If the success of your company is important to you, (and we know it is!), then your management staff needs to be at this presentation! One of the industry’s leading “Maintenance Men”, Frankie Alvarez, Director of Operations with Buffalo Maintenance, will be speaking and teaching management how to communicate effectively with maintenance to increase productivity, as well as learn basic maintenance techniques.

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Community

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Management

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Date:

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Time:

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Location: Embassy Suites Hotel 11767 Harbor Blvd. Garden Grove, 92840 Cross Streets: Harbor and Chapman Cost:

Member: $40 per person PSC Member: $50 per person Non Member: $60 per person (Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

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EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840 Cross Streets: Harbor & Chapman

Reservations: Call (714) 245-9500 Register online at www.AAOC.com Reservations & Cancellations Require 72-Hour Notice

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Are Applicants Giving You Fraudulent Paystubs?

BY BECKY BOWER

C

owners, students and entrepreneurs (where providing income information for rental and credit applications is very difficult), those outside services are extremely relaxed on their requirements for accuracy. Paystub companies depend on the honesty of the person buying the income document and, while honest applicants do exist, no 3rd party verification is conducted.

Protect yourself from the possibility of accepting counterfeit paystubs by cross referencing the information listed on the applicant’s credit report —

reating fraudulent documents has become easier as technology has improved. With just a computer, printer, scanner and Photoshop software, fabricating fake paystubs can be done at home.

Even online paystub services like stubsamples.com and speedystub.com generate paystubs based on the information put in by the user for an inexpensive fee.

While these services might seem like a good idea to applicants who are independent contractors, business

UPGRADE

YOUR

employment section. Another step is to do an online search of the employer listed on the rental application and call to perform a verbal verification.

When asking for proof of income for tenant screening, be aware of how your application process can help undocumented applicants apply. Keep in mind other forms that can prove income for tenant screening like copies of bank statements reflecting deposits, student grant or VA benefits, or tax Paystubs — continued on page 32

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2 9

Tell ‘Em What You Can Do

BY NANCY FRIEDMAN, THE TELEPHONE DOCTOR

O

ne of the most abrupt and shocking forbidden phrases you can say to a customer is, “We can’t do that.” These words close the door on the customer’s request as quickly as does its close cousin — “That’s our policy.” Everyone has heard the “We can’t” phrase before, and we’ve heard it used in situations in which we could imagine a reasonable alternative.

Telling customers “We can’t do that” doesn’t help them. It’s a dead end.

Customers are only concerned with

what you can do, not what you can’t do.

The solution is to remove the “We can’t” out of your vocabulary when speaking with a customer. Instead, offer suggestions of what you can do for them. We call this a positive alternative.

Consider this scenario in which someone calls their local government asking for help with a problem: Eric: “Good afternoon, county assessor’s office. This is Eric.”

Customer: “Yes, I need to talk with your appraiser. I just received my new

real estate tax bill and it’s way too high.

Now, I work until a quarter to five, but I’m just a few blocks away. Can someone meet with me just after 5 o’clock?”

Eric: “Ohhh, we can’t do that.”

Here’s a far better way to handle this situation: Eric’s positive alternative: “Well, here’s what we can do. We’re only open until 5, but let me transfer you to Mark Murphy. He’s one of our appraisers. He Tell ‘Em — continued on page 32

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Tell ‘Em — continued from page 30 could meet with you over the lunch hour, or maybe you could get off work a couple of minutes early tomorrow.

I’ll set it up for you. If you’re able to hold, I’ll transfer you to Mark.”

Here’s another example: A man calls a local retailer and asks if they have a particular sales item in stock.

“Yes. We still have three left. We’re open until 5:30 today,” the clerk replies.

“Unfortunately, I’m out of town on business today. Is there any way you could hold it for me until tomorrow morning? I’ll be in to get it.”

The clerk is aware their policy does not allow sale items to be placed on hold, but instead of saying, “We can’t do that,” the clerk responds with the positive alternative: “If you’ve got a moment, I’ll talk with my supervisor and see if we could take a credit card number from you over the phone.

That way we could hold it until you pick it up.”

The important thing to remember is that every time someone repeats, “We can’t do that,” a customer likely is lost. The key is to replace that forbidden phrase with a positive alternative: “Here’s what we can do.”

Remember this theme, don’t tell them what you can’t do, tell them what you can do!

Paystubs — continued from page 28 returns prepared by a tax preparer.

And make sure that your rental application, especially if it’s online, allows these documents to be submitted and possibly explained.

To protect you and your income property, be vigilant in analyzing paystubs and official documents.

Nancy Friedman , President of Telephone Doctor Customer Service Training, is a featured keynote speaker and subject matter expert on customer

Becky Bower is a writer for ResidentScreening Blog.com and a communications intern at Contemporary Information Corporation (C.I.C),

service, sales and communications skills, at

a nationwide tenant & employment screening

franchise, association and corporate meetings.

company. She has also spent several years in

To reach Nancy, please call 314.291.1012 or

compliance and auditing. Becky holds a degree

visit www.nancyfriedman.com.

in English with a focus in creative writing from CSU Channel Islands and is a published writer.

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El Nino is Coming…Are You Prepared?

BY JOHN MCCARTHY, MCCARTHY ROOFING

I

can’t say with 100% certainty we will experience an El Nino this winter.

No matter what predictions you may hear. I can say everyone needs to be 100% confident their roof will be ready if it comes. If you aren’t familiar with the term, El Nino, it means more significant rainfall for Southern California due to the prolonged warming in the Pacific Ocean and sea surface temperatures. The likelihood, although speculated, according to the NOAA’s Climate Prediction Center, is that there

is greater than a 90% chance that El Nino will hit this winter and continue into the spring of 2016. How much additional rain can we expect? There is no real way to predict the percent, but if history is any indication, we could experience up to 13.68 inches, which is what we got in February of 1998.

Has it been a few years since anyone has looked at your roof? If so, you should have your roof inspected by a licensed roofing contractor. This will give you the knowledge of any needed

repairs and what the cost will be. Or, hopefully, the peace of mind your roof will hold up to no matter what comes this winter. To be prepared in any event, develop a recovery plan and provide emergency roofing contacts to your property managers.

If you think you are one of the lucky ones that won’t be affected, and don’t take the above recommendations to heart, you might just hear the following El Nino — continued on page 42

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Pulse on the

A Quarterly Review of Key Financial Data for

2nd Quarter 2015 Update Apartment Data

Orange County

USA

2nd Qtr 2013

2nd Qtr 2014

2nd Qtr 2015

2nd Qtr 2013

2nd Qtr 2014

2nd Qtr 2015

48

31

46

3,923

3,916

3,869

$367 million

$1.13 billion

$152 million

$29.4 billion

$36.1 billion

$20.8 billion

• Actual Average Cap Rate

4.72

3.97

5.33

6.02

6.25

6.66

• Average Gross Rent Multiplier

14.08

12.77

12.49

11.22

11.18

10.36

• Price per Square Foot

$238

$319

$221

$121

$141

$100

$236,673

$277,784

$189,888

$115,156

$133,327

$93,326

1 Bed/ 1 Bath

$1,440

$1,494

$1,619

$934

$991

$1,073

2 Bed/ 1 Bath

$1,524

$1,576

$1,675

$974

$1,026

$1,107

2 Bed/ 2 Bath

$1,914

$1,973

$2,090

$1,229

$1,296

$1,393

94.8%

95.1%

94.6%

93.9%

94.1%

94.7%

Total Apartment Sales Transactions Total Sales Volume

• Price Per Unit

Average Asking Rent

Average Occupancy Rate

Total Notices of Default Recorded Apartment Building Permits Issued (by total # of units, not buildings)

1,651

1,134

NA

NA

NA

NA

2–4 Units

333

208

522

7,600

7,300

9,300

5+ Units

703

4,627

6,127

87,700

94,000

144,300

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties Source: Data Quick www.dataquick.com All properties (including singleunit residential) Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

1.4%

1.8%

0.8%

1.8%

2.1%

0.1%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

9.4%

7.6%

6.6%

7.5%

6.1%

5.3%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, Riverside, San Bernardino and Ventura Counties. ** For unemployment rate, “Orange County” includes the Los Angeles–Long Beach–Santa Ana, CA Metropolitan Statistical Area.

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Marketplace

r the Apartment Investor

Rising Rents Mean We Should…

BY N IC K LI E BE R MAN

H

igher apartment rents are being widely reported and this always stirs the pot a bit. The adjacent chart illustrates the recent trends.

RealFacts reports that in Orange County in Q2 2015 year over year percentage rent increases were 8.4% for one bedroom, 6.3% for two bed / one bath and 5.9% for two bed / two bath (based on 100 unit + properties).

Blending all unit types together (studios to 3 bed), RealFacts shows an overall 6.9% increase year over year on apartment rents in Orange County and a 7.7% upturn nationwide.

Some will look at the recent figures and claim that rent increases of this magnitude are excessive in light of an otherwise docile inflation rate of .8% in southern Cal and .1% nationally over that same period. As the question could perhaps be framed, “why should apartment rents increase at a significantly faster clip than CPI?” For perspective, let’s back track seven years to see how rent levels in OC have fared as we’ve emerged from the financial meltdown/recession era of 2007–2008.

In Q2 2008, Realfacts shows the average rent on an Orange County 2/2 unit was $1,829/mo. Rents dropped by 7% over the next two years, with Q2 2010 2/2 rents slipping to $1,700/mo, i.e., $129/mo lower that what tenants were paying for the same unit type two years earlier.

By Q2 2012, the rental market had improved and landlords were collecting

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$1,844 on the same 2/2 unit, or, 1% above the Q2 2008 level.

Fast forwarding to the Q2 2015, current rent on a 2/2 unit in OC has climbed to $2,090, which is 14.27% above the $1,829 rent level of 2008.

With that metric in mind, let’s circle back to consider whether today’s $2,090/mo 2/2 rent in OC is “excessive”.

Over the past seven years OC rents have increased about 2% annually.

That is not excessive or overreaching in my book.

There’s ebb and flow within markets. Dynamics shift and evolve.

We have to permit investors to recoup losses from down years when market forces allow, meaning there will be disproportionately greater returns in some years. That’s a healthy and a necessary phenomenon in a free market economy.

Thus, the upward trend in rent levels does not give cause to indict the rental housing industry. Sure, we’re now in a landlord’s market, but tenants clearly had the upper hand from 2008 to 2010.

And yes, apartment owners, like all other investors, will seek to maximize returns on their investments. That’s no bulletin. Nor is the fact that tenants and all consumers will always seek to pay as little as possible for the goods and services they purchase. That is the capitalism model. Simply two sides tugging on opposite ends of the rope to gain the greatest possible pricing advantage. Mess with the purity of that basic model by intervening to aid one

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side or the other and unintended consequences tend to occur.

That said, without question, government plays a vital role in maintaining order and regulating many markets. It’s the when, the how and the degree of such regulation that are our ongoing challenge.

Capital and liquidity—both vital to fuel a sound economy—are fickle.

They can spook and withdraw if market dysfunctionality or overweight government interference is sensed.

In China’s “state capitalism” system (government dictated economic infrastructure blended with private enterprise), recent events have exposed the risks of public sector orchestration of market functions. Specifically the Yuan had become so over-manipulated

by Beijing that attempts to re-work it backfired. As of this writing (9-7-15), the financial debacle that ensued had amputated a staggering 38% in value from their stock market from their mid-June high and precipitated significant outflows of capital.

Not to say that China and the US rental housing industry are perfectly analogous, but I’ll use the comparison to make this basic point: Let’s trust and defer to market forces to the greatest extent possible before “re-engineering” a marketplace.

So please, no panic button pushing needed on apartment rents at this time.

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Marketing Your Property Management Reference Information…It Works!©

BY ERNEST F. ORIENTE, THE COACH

A

s a property management executive, strategic reference “information” shared by your leasing teams with future residents is an excellent way for them to demonstrate their industry knowledge, professionalism and will significantly increase their leasing performance. Are you and your leasing teams using reference information to your strategic advantage? Have you seen the reference information being shared by your nearby competitors?

Defining reference information: With your leasing teams, determine the information your future residents are most likely to find useful. Also, ask your leasing teams what questions or objections are most frequently asked by future residents. Here are some examples of reference information: A list of moving companies, nearby schools, telephone numbers to set-up cable, electric and telephone services, a checklist of things to remember on moving day, places to buy moving

boxes, tips on how to have fun when moving with children, places to rent furniture, industry trends/statistics, etc.

TIP FROM THE COACH: When determining which reference information to provide future residents, keep in mind the benefit of specific information your future residents can refer to over and over again while planning their moves. Frequency is also an important consideration. This means,

Owning an apartment building may be the single biggest investment one makes in a lifetime. It is important that apartment owners and property managers have the best legal representation available to address any legal dispute or issue that might affect the value of that investment.

Wesierski & Zurek is a full service law firm that can provide legal representation and advice to apartment owners and property managers on any type of issue or dispute with tenants, applicants, guests or governmental agencies concerning their property. Our services include communication as necessary with tenants, serving notice to gain compliance with the rental agreement and house rules and prosecuting unlawful detainer actions.

Our firm also provides service in defending claims and lawsuits pursued by tenants, applicants or governmental agencies. These include habitability issues, Fair Housing or American with Disability complaints, or premises liability claims where money damages are being sought.

Our firm will conduct personal meetings with you to discuss potential claims or lawsuits and develop a personal litigation pan to address the issue while still being mindful of litigation costs. Our attorneys will aggressively pursue the agreed litigation plan and work to bring any claim or dispute to a resolution as quickly, efficiently and inexpensively as possible. Our goal and objective is to successfully resolve and close disputes for the benefit and to the satisfaction to you, the client.

Please call Wesierski & Zurek next time you face a problem concerning your property and its management. www.wzllp.com

tcarney@wzllp.com

tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

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if you can offer reference information to future residents on a continuous and consistent basis, you will build a strong relationship long after they have toured your apartment communities.

Marketing your reference information: Once you and your leasing teams have determined what information is most useful to your future residents, you will need to develop a marketing plan and a budget to share your reference information.

This means you and your team will need to determine the best way to “offer” this information—i.e., a booklet; well-designed print pieces; a printed newsletter format, an attractive folder for inserting information, or a piece to be direct-mailed/E-mailed within 24 hours of meeting a future resident.

TIP FROM THE COACH: While you don’t want your leasing team to “give-away” their industry/ competitive magic, providing reference

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information to showcase their expertise as property management professionals is a proven way to instill confidence and to lease to lots more future residents.

A compelling case study: The Apartment Coloring Book, www.customcoloringbooks.com, is a personalized coloring book that helps children anticipate their move to a new apartment community. Each coloring book is customized to an individual apartment community and shares with children and their parents areas of interest (schools, malls, shopping, entertainment), amenities the community offers, games, puzzles—and excellent name recognition for each apartment community. As part of their marketing effort, The Apartment Coloring Book provides a free monthly newsletter written for property management professionals/companies and is filled with great ideas on how to entertain the children at apartment communities. This free newsletter arrives once a month and can be

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received by either fax or E-mail. More importantly, this newsletter allows property management professionals a wonderful way to have fun with the children at their apartment community.

TIP FROM THE COACH: In the above case study, The Apartment Coloring Book is freely sharing their expertise. In exchange, the reader of each newsletter is receiving information that will make them more successful as property management professionals. As a result, companies and individuals will contact The Apartment Coloring Book asking for additional advice on ways to best serve their residents’ children…and will want to learn more about the products provided by The Apartment Coloring Book. As a result of reading this case study, how will you and your leasing teams implement this powerful marketing strategy with future resident Coach — continued on page 42

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3 9

Train Online

No Gas Required With today’s gas prices, we are all trying to drive less. Until now, your education would probably require a long commute — no longer! Now that AAOC has partnered with Grace Hill for access to online training, all you need is a computer and internet access. Train from wherever you are. You will find interactive, engaging and informative education right when — and where — you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage The Impact of Maintenance on Retention Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Basic Maintenance Much, much, more!

For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344.

Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Where else but at…

Medicine Cabinets

FOR ALL OF YOUR APARTMENT NEEDS

WE CARRY:

Hill Bros & Life Paint Decks (Magnesite & Concrete )

1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, planks, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs Wall Oven: Brown or Maytag

6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY.

6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

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Coach — continued from page 39

El Nino — continued from page 34

and also your current residents?

voicemail when calling a roofer after a massive leak appears during this storm: “Due to the large volume of calls we have received, we will not be able to return your call for 48 to 72 hours. If this is a roofing emergency, please call another roofer.”

If you feel you can’t wait and after hearing the above message a few times, you panic. You see a truck on your street with a large ladder on a roof rack or in the bed. You approach and tell the men your roofing predicament. Here is that they will tell you. “We are just waiting for our next appointment to arrive home. We are booked for the remainder of the day. We can go up on the roof and take a look but you will have to pay us cash. You can’t call the office.” You agree. They inform you it’s too big a problem for them to repair now. They can do a temporary repair for $500–$800 in cash. Again, you have

Ernest F. Oriente, a business coach/trainer since 1995 [32,050 hours], serving property management industry professional since 1988--the author of SmartMatch Alliances™, the founder of PowerHour® (www.powerhour.com), the founder of PowerHour SEO (www.powerhourseo.com), the live weekly PowerHour Leadership Academy (www. powerhourleadershipacademy.com/pm) and Power Insurance & Risk Management Group (www.pirmg. com), E-mail ernest@powerhour.com or visit their website: www.powerhour.com

no one else to turn to. You can go either to the ATM or your home savings. If you are lucky, they know what they are doing and the repair will last during the winter. If not, it leaks in the same spot or a new one. The number on the card you were given is not working or the company says no one by that name works here. Now what, go back to waiting 48–72 hours? What if it continues to rain and the problem grows?

These aren’t made up stories to scare you. I was personally told these examples by many owners during and after the last El Nino. Why take the chance of putting yourself and your family through this?

If you have any doubts and have a roofer, call to arrange a roof inspection.

If not, research and find a roofer that you can depend on. You can’t afford not to!

For more information about this topic, please call McCarthy Roofing at (714) 538-3330. License # 910068.

Free Real Estate Investment Seminar If you’re a beginner in real estate investing, or are looking to grow

your real estate portfolio, this event is for you! Hear from our panel of esteemed experts in investing and lending, plus network with other investors, entrepreneurs and professionals.

ATTEND THIS

SEMINAR TO

LEARN

■

HOW TO START INVESTING IN REAL ESTATE

■

HOW TO EXPAND YOUR REAL ESTATE PORTFOLIO

■

ADVANTAGES TO HIRING A PROPERTY MANAGER

■

BENEFITS OF A 1031 EXCHANGE

■

OWNER FINANCING FOR RESIDENTIAL INVESTMENTS

■

LIGHT SNACK, COFFEE, TEA AND PARKING INCLUDED

Crowne Plaza

November 14, 2015 | 9am - 11am

Brad Clark Owner/Broker Prestige Realty & Prestige Property Management • • • •

Ryan Gale - JMJ Financial Curtis Kaiser - Kaiser Law Group Joshua Pena - Exchange Resources, Inc. Phil Gautschi - Perle, Gautschi & Company CPS’s Inc.

RSVP REQUIRED - LIMITED SPACE http://prestige-pm.com/seminar/ 949.933.1518

3131 Bristol St. Costa Mesa, Ca 92626

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Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

Apartment and Community Specialists

Cool, Protect & Beautify

* Fabric Window Awnings * Retractable Fabric Awnings * Aluminum Window Awnings * Fabric Patio Covers * Aluminum Patio Covers * Aluminum Wood Patio Covers * Balcony Awnings

Your Property With

Affordable Awnings

* Outdoor Curtains * Fabric Awning Recovers * Drop Rolls & Sunscreens * Cabanas * Graphics * Shade Sails * Sunbrella Fabric yea Warranty * 10 year

Serving Southern California

CALL FOR FREE ESTIMATES

(877)-483-9400

AFFORDABLE AWNINGS COMPANY of CALIFORNIA, Inc. www.affordableawningsco.com - affordableawnings@sbcglobal.net

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Wednesday, October 28, 2015

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

3 CEC Points Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on October 28, 2015 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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More Benefits for NAA Affiliates!

• •

Job Posts for Residential Property Management Industry

Résumé Searches for qualified candidates

•

• REWARD

Designed to maximize profit and mitigatie risk, NAA CLICK & LEASE provides the support and stability for leasing success.

Customized Company Forms regularly reviewed by attorneys

Learn more WWW.NAAHQ.ORG/LEASE

•

RISK

STRIKE THE RIGHT BALANCE BETWEEN RISK AND REWARD

•

Receive résumé alerts

Error checking functionality

Online application, e-signature & storage to support electronic leasing process

•

Savings from companies like Home Depot Pro, FedEx & Lowe’s Pro

•

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Purchasing power of 68,000 NAA members buying as one

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Celebrate America: A Journey On American Queen Join Rental Property Owners July 4th – Nashville to Chicago

Next July, rental property owners come together for a grand journey featuring the largest paddle wheeler ever built. You are invited to sail the mighty Mississippi River as we cross three states northbound to Chicago.

We’ll start out in vibrant Nashville, known as Music City, and explore the history of this city that has become home to a very American music form, country music. We’ll enjoy a performance at the legendary Grand Ole Opry with a special backstage tour behind the curtain. As July 4th approaches, we’ll step back in time to visit beautiful “Hermitage,” the historic home of Andrew Jackson, 7th President of the United States. We’ll have a personal tour of the plantation by a senior interpreter.

After a wonderful couple of days in Nashville, we’ll go overland to Memphis, where the gleaming American Queen, dressed in her best July4th red, white and blue bunting, awaits. we’ll journey northbound on Over the next 7 nights, we the famed Mississippi River visiting the river towns of New Madrid, Paducah, Cape Giradeau, Chester and St. Louis. Land tours are included at all stops and features the award-winning American Queen touring that presents all the highlights of each town visited.

After the river, we we’ll go overland to Springfield, Ill where, in the midst of the town’s “History Alive” month, we’ll experience the Lincoln Presidential Library, his tomb and all the historic sites around this city that were made famous by this great President.

We’ll continue north and arrive in the iconic city of Chicago, perched on Lake Michigan. We’ll spend a few Nashville nights in the heart of the city, right on the scenic Chicago River. Our touring ranges from the water to the clouds as we learn about Chicago’s history, architecture and people. So join us, July 1, 2016 on a 12-night journey from Nashville to Chicago and Celebrate America’s Birthday! See more details at StewartTours.com or call us at 866.944.3036 for more information, pricing and full tour brochure.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

Do you know…

AAOC is non-profit??

That means YOUR dollars

come back to

Licensed and Insured

We will un-clutter your life…

• Residential • Office

• Commercial • Construction

YOU!!

10% discount for AAOC members.

949-800-9935

360 East 1st Street #240, Tustin, CA 92780

royaljunkremoval.com

Lic. # 796052 Bonded & Insured

Quality Work at the Best Price

Lighthouse Electric 4 8

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RESIDENTIAL

COMMERCIAL

• Expert Troubleshooting

• Tenant Improvements

• Breaker Replacement

• Lighting Maintenance

• Circuit Additions

• Parking Lot Lighting

• House Fans

• 3 Phase Wiring

• Lighting Upgrades

CALL

(949) 209-7387 (714) 434-9856

• Panel Changes • Phone & Cable Outlets • Security Lighting

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24 hr.

7 Day Service

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A Special Welcome to Our Newest Members!

Decca Realty

New PSC Members

Fradkin Properties

ACE Commercial Laundry Equipment, Inc. 14404 Hoover Street Westminster, CA 92683 Contact: Multi-Housing Division (714) 897-4342

Johnston-Dwyer Properties McCall Properties Redwood Apartments Robles Properties Slack Property

Kwikset 19701 Da Vinci Lake Forest, CA 92610 Contact: Tran Troung (949) 672-4379

CoreLogic 201 Spea Street San Francisco, CA 94105 Contact: Jessica Garcia (415) 336-3532

Smith Properties Witz Properties Wright Properties

“Over the years AAOC has helped me find ways to obtain compensation for residents destroying rental property when I had no idea what to do.”

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

— Clara F., 8 year member

KEEP YOUR EXISTING CONCRETE SAVE MONEY • SAVE TIME • SAVE THE ENVIRONMENT

One Inch Pavers Installed Over Existing Concrete

0% Financing MAY (OAC)

WHY CHOOSE PAVESCAPES? 1. Makeover your cracked and unlsightly concrete 2. Cost effective paver overlay system 3. Eco-friendly alternative

BEFORE

4. Fast turn around time 5. Quick way to boost your curb appeal

How our innovative system works!

Revolutionary PAVERLOC

1” Thin Pavers

Existing Concrete

www.pavescapesinc.com AFTER

Lic. #989613

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714.415.4160 949.596.0322

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Who We Are American Appliance Rentals is a family owned company active for over 20 years. We started locally in Orange County and have grown to cover all of Southern California. We are one of the largest appliance rental companies in California but still privately owned and managed. We are continually growing and are always looking to further develop in the markets we are already active in as well as penetrating new ones.

What We Do We provide rental services for refrigerators, washer dryers, microwaves, televisions, and electric vehicle chargers to individual customers, businesses, multifamily properties, and management companies. Our inventory is comprised of both new and used appliances. We provide free maintenance for the duration of the rental period for all appliances.

Additionally, we can assist with the purchasing of new or used appliances for your property, as well as offer repair services.

How We Can Help You We can help you provide high quality appliances to your residents as part of their rental package, or as needed.

We offer discounted rental and purchase pricing for AAOC member companies and also have the potential for ancillary income for your business.

Leaders in Our Industry American Appliance Rentals is the leading company in the Southern California appliance rental market. Our service is the best in the industry and we maintain a very high satisfaction rate among our customers. Our partners have confidence in us to work with their residents. Take a look at what some have had to say: Our apartment community has been working with American Appliance Rentals Inc. for years and we are 5 0

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extremely happy with the service we and our residents receive. Appliances are delivered on time by friendly staff, making the process very easy on our new residents. We appreciate the ease at which our residents are able to call for maintenance requests, and the speed at which repairs are made. Customer service at American Appliance is top notch and it is a pleasure speaking and working closely with this company. Our leasing office anticipates a long business relationship with American Appliance. â&#x20AC;&#x201D;Katie T., Leasing Consultant Our representative has been very prompt and responsive to our residentsâ&#x20AC;&#x2122; needs. The company itself is punctual and organized. I have 2 or 3 other appliance rental companies to choose from but I always choose American Appliance first! â&#x20AC;&#x201D;Payton B., Business Manager Innovative Services American Appliance Rentals is proud to be leading the way in providing new technologies for the multifamily housing community. We have partnered with several companies to provide all types of Electric Vehicle Supply Equipment. We take the stress out of planning, installation, and implementation of service.

Local Service American Appliance Rentals is centrally located in Orange County. We service all of Orange, San Diego, Riverside, Los Angeles, and Ventura Counties.

American Appliance Rentals 14252 Culver Dr., #A329 Irvine, CA 92604-0326 (714) 834-0530 (800) 414-1776 toll-free (714) 834-0853 fax Contact@Rentafridge.com www.RentaFridge.com

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services

Service 1st

Pierce-Eislen

Flat rate prices for all apartments. Certified Boiler Specialist.

SatisFacts & ApartmentRatings.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Spicer Mechanical

Law Office of Steven F. Schroeder

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Answering Service

Air Conditioning & Heating

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment Market Research Data

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

apartments.com

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apartment SEO

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

#1 nationwide provider of information and advertising services.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services

Excel Telemessaging

24/7 Bilingual Telephone Answering Service.

Coast Plumbing, Heating & Air

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Product & Service Council — continued on page 52

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 51

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

American Appliance Rentals

National Service Company

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Orco Apartment Supply, Inc.

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

For Rent Media Solutions

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Ferguson Enterprises

Move

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Online apartment guide.

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Lee Walker Appraisals

Helping professionals like you consolidate suppliers with world class service.

Industrial Laundry Repair

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

KIVA Kitchen & Bath

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

See the Advertisers Index on Page 72 for the location of our ad.

Ben’s Asphalt & Maintenance Co., Inc.

Machine sales; Coin Operated Washer & Dryer Repairs.

Text messaging services to help communicate with your customers.

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Asphalt Sales & Service

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Apartment/Student Housing

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

Attorneys Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Fully Insured & Bonded www.candcpavingcompany.net

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Law Offices of Sam Chandra, APC

Water Heater Man, Inc.

Bath Renovations

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Buffalo Maintenance, Inc.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water heater/boiler service and installation.

See the Advertisers Index on Page 72 for the location of our ad.

Buying Group

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

California Bath Restoration

Professional Apartment Services

Fast Eviction Service

Complete kitchen and bath restoration and refinishing company.

Duringer Law Group, PLC

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Cabinets

NU-SHINE Construction Svcs. Inc

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Brent Collins Construction

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Ruzick & Wallace, LLP

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Eviction Attorneys.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Western Multi-Family Renovation

Liquid Amber Designs

David S. Schonfeld, A Professional Law Corp.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Custom & standard cabinets for all areas. No job too small!

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Boiler Systems Debinaire Company

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Enovative Group

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Lowe’s — Irvine

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Product & Service Council — continued on page 54

Service 1st

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Awnings

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

See the Advertisers Index on Page 72 for the location of our ad.

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R3 Construction, Inc.

Product & Service Council

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

continued from page 53

Salvador Munguia Painting Co.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Home Depot

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Stair Nosing, LLC

Premier Roofing & Building Co Inc.

Stainless steel stairnosings for any flooring material or step.

See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Appliance World

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

We are a full service company specializing in interior renovations and unit turns.

ACE Commercial Laundry Equipment, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Brent Collins Construction

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Coin-Operated Laundry Equipment

Orco Apartment Supply, Inc.

Carpentry

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Turnaround Solutions, LLC

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Tidy

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Carpet Sales & Service

South Coast Construction & Repair

Cleaning Service

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Coinmach Corp.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

Machine sales; Coin Operated Washer & Dryer Repairs.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

National Service Company

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

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R&B Wholesale Distributors, Inc.

TouchPoint

Communications

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Excel Telemessaging

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc.

24/7 Bilingual Telephone Answering Service.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

RokitNow

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Collections

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

Text messaging services to help communicate with your customers.

Product & Service Council — continued on page 56

Clean, single and

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

looking for a mate.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Bring people together and make a lasting impression on your residents by providing a state-of-the-art digital laundry center.

We specialize in custom laundry center solutions to meet your community’s specific needs.

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

You are committed to enhancing your residents’ experience, and Coinmach is committed to making your laundry center goals a reality.

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

That’s what we call a perfect match.

Why Digital Laundry?

• Enhanced Resident Satisfaction • Increased Community NOI • Online Reporting and Accountability • Higher Resident Retention

Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council

NPG — Nelson Paving

Surface Restoration

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Bathtub & Tile Refinishing.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

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DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Pavescapes

Turnaround Solutions, LLC

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

We are a full service company specializing in interior renovations and unit turns.

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Premier Roofing & Building Co Inc.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Construction

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Consulting Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

General Contractor Specializing in Multi-Family Remodel.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Bishop Inc.

NPM Staffing

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Door Locks & Hardware

Liquid Amber Designs

Kwikset manufactures and markets a complete line of door locks and hardware.

McCormack Roofing Weatherproofing & Construction

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

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Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Kwikset

Complete kitchen and bath restoration and refinishing company.

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Premier Roofing & Building Co Inc.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

California Bath Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Brent Collins Construction

Buffalo Maintenance, Inc.

Countertops

Buffalo Maintenance, Inc.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Business Succession, Estate and Tax Strategy and Investment Planning.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Deck Coatings, Magnesite Repairs, Waterproofing

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

Doors & Windows 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Laminate, quartz & granite available. No job too small.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

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Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

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Lowe’s — Irvine

Discount Drain & Plumbing Repair

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Republic Windows & Doors

Complete plumbing & drain services since 1992. You can rely on us.

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Draperies/Blinds/Window Coverings

California Rooter & Plumbing

Apex Window Décor

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Bishop Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Drain Cleaning

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Commercial Fire Protection

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Electrical

Service 1st

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Platinum Plumbing Services, Co.

Reliable Rooter & Plumbing

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Premier Roofing & Building Co Inc.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Orco Apartment Supply, Inc.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com Fire Life Safety.

KD Electric

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Flooring and window coverings.

Product & Service Council

— continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Product & Service Council continued from page 57

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Electric Vehicle Products American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

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Dick Wardlow Insurance Brokers

Environmental Consulting & Training

A P A R T M E N T

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Duringer Law Group, PLC

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

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Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Brennan Law Group

American Environmental Specialists, Inc.

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Wesierski & Zurek, LLP

Evictions

Environmental Services

N E W S

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

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Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

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Fast Eviction Service

HMWC, CPAs & Business Advisors

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Flooring

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Bishop Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration

National Center for Audio & Video Forensics

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Interstate Restoration

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Security video enhancements to aid in evictions and insurance claims.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Restore 247

Fire Extinguishers

General Contractor

Commercial Fire Protection

Argos Independent Contractor

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

General Contractor Specializing in Multi-Family Remodel

Enovative Group

Shield Fire Protection

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Garage Doors

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Life Safety

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Garage Doors John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Fire Life Safety.

Premier Roofing & Building Co Inc.

Stair Nosing, LLC

Stainless steel stairnosings for any flooring material or step.

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Fencing & Gates

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Financial Planning

Product & Service Council

ACI Commercial Insurance Broker, Inc.

— continued on page 60

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc.

SAFE HARBOR EXCHANGE

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council

Handyman

continued from page 59

Brent Collins Construction

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Pavescapes

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation

South Coast Construction & Repair

R&B Wholesale Distributors, Inc.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Financing

• 2– 4 units

• 5+ units

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Stainless steel stairnosings for any flooring material or step.

Flat rate prices for all apartments. Certified Boiler Specialist.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Insurance ACI Commercial Insurance Broker, Inc.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

TO CALL…800 640-4743 TODAY WWW.PHDINSURANCEBROKERS.COM

(949) 651-0999

info@phdinsurancebrokers.com License # 0462338

nlieberman@cox.net www.bonafidemortgage.com A P A R T M E N T

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Brian Berg Insurance Services, Inc.

Delta is the nation’s largest plumbing, HVAC and repiping company.

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David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Stair Nosing, LLC

Associated Heating & Air

Serving multi-family owners since 1983

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Heating & Air Conditioning

BONA FIDE MORTGAGE

KIVA Kitchen & Bath

Major appliances for apartments.

See the Advertisers Index on Page 72 for the location of our ad.

Hardwood Floor Refinishing

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Ferguson Enterprises

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TWFG Insurance

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Zillow Rental Network

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

We are the leading screening and risk management provider for the multifamily industry.

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Internet Services

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Apartment SEO

Kitchen Renovations

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Buffalo Maintenance, Inc.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment insurance, auto & home packages — several companies to choose from.

apartments.com/LA Times

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

California Bath Restoration

Move

Complete kitchen and bath restoration and refinishing company.

#1 nationwide provider of information and advertising services.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

South Coast Construction & Repair

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Online apartment guide

SatisFacts & ApartmentRatings.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Product & Service Council

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

— continued on page 62

Commercial, Personal & Health Insurance.

Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

RASH YAMBO DECKING & STAIRS

Nelson & Associates, LLC

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

PHD Insurance Brokers, Inc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Fully Insured • Lic.# 804656

Free Estimates

800-677-6168

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

DON'T REPLACE YOUR BBQ…

Rey Insurance Services, Inc.

CALL OC BBQ CLEANING & REPAIR!

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

is your one stop, mobile BBQ & Grill Repair Service

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Serving All Of Orange County Call Lou at

949-293-2762

Business Succession, Estate and Tax Strategy and Investment Planning.

A P A R T M E N T

Up to 10 Years Guaranteed

www.ocbbqcleaning.com

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Credit Union of Southern California

Product & Service Council

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

continued from page 61

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Mailboxes

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Commercial Lending

Luther Burbank Savings

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Landscapes/Hardscapes

Seacoast Commerce Bank

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Maintenance, Repairs, Products

Walker & Dunlop

ACE Commercial Laundry Equipment, Inc.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Wells Fargo Multifamily Capital

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Lighting

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

DirecSupply, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending

See the Advertisers Index on Page 72 for the location of our ad.

Industry specific banking services for Property Management Companies.

Specialized lending programs for multifamily properties.

Chase Commercial Term Lending

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

R&B Wholesale Distributors, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Fire Life Safety.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Roberts Management & Investments

Industrial Laundry Repair

Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588 6 2

Fax (562) 430-0693

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Machine sales; Coin Operated Washer & Dryer Repairs.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

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John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

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Mold Remediation

Notary Services

American Environmental Specialists, Inc.

TWFG Insurance

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Largest multi-family suppliers of contract furniture in the country

Ornamental Iron

Paint Sales & Service

Brent Collins Construction

Bishop Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Buffalo Maintenance, Inc.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

R&B Wholesale Distributors, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Outdoor Furniture & Refinishing

Salvador Munguia Painting Co.

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Alan Smith Pool Plastering, Inc.

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council

Pest Control

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Access Exterminator Service, Inc.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

www.dedicatedtransportationservices.com

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Heat treatment equipment & training for bedbugs.

Ferguson Enterprises

Lloyd Pest Control

Patrol Services

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Western Exterminator

Orco Apartment Supply, Inc.

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

Plumbing, Contractors & Supplies Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Flat rate prices for all apartments. Certified Boiler Specialist.

Lic. # A-715010

PAVEWAY Your Complete Solution For

ASPHALT PAVING

CONCRETE & SLURRY SEAL Owner Operated

Call For Free No Obligation Quote

(949) 851-1865

More Than 20 Years Experience

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com

DRE#00935916

A P A R T M E N T

Reliable Rooter & Plumbing

Fully Insured

www.jdproperty.com

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See the Advertisers Index on Page 72 for the location of our ad.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

JD Property Management, Inc. (714) 751-2787

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Rent Collection Payments of Bills Tenant Selection & Rent Surveys Monthly Computerized Statement Accredited Management Organization Over 20 Employees Over 30 Years Experience Competitive Rates

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

California Rooter & Plumbing

• • • • • • • •

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

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Western Multi-Family Renovation

JLE Property Management

Western Senior Housing

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

See the Advertisers Index on Page 72 for the location of our ad.

15+ years of experience in managing multi-family and senior apartments.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Pool/Spa Service & Repair Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

We are the leading screening and risk management provider for the multifamily industry.

RokitNow

Ohana Properties

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Text messaging services to help communicate with your customers.

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Property Management Services/Investments.

CoreLogic

Property Management Staffing & Training NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Product & Service Council — continued on page 66

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

We are the leading screening and risk management provider for the multifamily industry.

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Consensys Property Management

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

DM Smithco

ProActive Realty Investments

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors

Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

See the Advertisers Index on Page 72 for the location of our ad.

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Satellite Management Co.

Dunlap Property Group

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

CoreLogic

Monterey Group

Property Management

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshousing.com

Property Management Software

Full service property management provider for 16+ units.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

A P A R T M E N T

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Steadfast Management Company, Inc.

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

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Buffalo Maintenance, Inc.

Investment Capital Real Estate

See the Advertisers Index on Page 72 for the location of our ad.

Jazmine Ochoa PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 alerts@wrgorman.com

continued from page 65

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Renoir Staffing, LLC

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Interstate Restoration

Prestige Property Management

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Argos Systems

ProActive Realty Investments

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Resident Screening

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

CoreLogic

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

A P A R T M E N T

TransUnion offers resident screening and analytics to multifamily operations.

Roofing

Real estate brokerage and rental property management

Bishop Inc.

Reconstruction

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Brent Collins Construction

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

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Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

We are the leading screening and risk management provider for the multifamily industry.

On-Site.com

TransUnion

Tarbell Realtors

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Realtors Commercial Alliance of Orange County (RCAOC)

Real Estate/Investments

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Premier Roofing & Building Co Inc.

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Rain Gutters

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Central Roofing

McCormack Roofing Weatherproofing & Construction

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Guardian Roofs by Sudduth Construction Inc.

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Premier Roofing & Building Co Inc.

Village Patrol, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

Royal Roofing.com (RWS&P, Inc.)

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

McCarthy Roofing

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Satellite TV Multicom, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems ASSA ABLOY Door Security Systems

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Home Depot

Security Services California Safety Agency

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Product & Service Council — continued on page 68

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame

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Towing

Video Surveillance

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Dedicated Transportation Services

Commercial Fire Protection

TO’ and MO’ Towing

Fire Life Safety.

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

National Center for Audio & Video Forensics

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Tax & Financial Planning

Towing company with 4 locations in Orange County.

ACI Commercial Insurance Broker, Inc.

Training

Security video enhancements to aid in evictions and insurance claims.

NPM Staffing

Water Heaters

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Diversified Investment Strategies

Trash Services

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors

Delta is the nation’s largest plumbing, HVAC and repiping company.

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

Technology Triumph Technology Solutions Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumpoffice.com Technology & computer services.

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Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

The 1031 exchange provides a tax deferral of the sale of investment property.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Royal Junk Removal

See the Advertisers Index on Page 72 for the location of our ad.

Exchange Resources

California Rooter & Plumbing

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Utilities & Sub Metering

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Utility Management and Energy Management.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

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Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

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R&B Wholesale Distributors, Inc.

McCormack Roofing Weatherproofing & Construction

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Reliable Rooter & Plumbing

Premier Roofing & Building Co Inc.

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Waterproofing Brent Collins Construction

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Premier Roofing & Building Co Inc.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Windows & Doors

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

21st Century Doors & Windows

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Lowe’s — Irvine

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Website Development/Online Advertising

Flat rate prices for all apartments. Certified Boiler Specialist.

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Service 1st

Home Depot

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Give the Gift of Knowledge, Give the Gift of Membership!!

Why not give a gift that lasts the whole year through??

Enjoy: Access to our Legal & Operational Forms Collection Educational Seminars and Certification Programs

For more information, call AAOC at

Monthly General Membership Meetings & Networking

(714) 245-9500

Comprehensive Resident Screening Services* Apartment News Magazine & NAA Units Magazine Subscriptions

* Please note in order to receive the full Transunion credit report additional documentation requirements and fees apply.

Protecting your Property Rights at the State and Local Levels

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EVICTIONS

category See page 72 for alphabetical listings

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists...............12

Brennan Law Firm.............................................35

ORNAMENTAL IRON

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls................................7

Steven D. Silverstein, Law Office......................20 Wesierski & Zurek, LLC....................................38

Brent Collins Construction...............................30 PAINT SALES & SERVICE

Rash Yambo Decking & Stairs..........................61

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

FENCING & GATES

Coast Plumbing, Heating & Air, Inc.................63

ACE Commerical Laundry Equipment, Inc....14

Alertt Access Gate Controls................................7

Coinmach...........................................................55

Buffalo Maintenance, Inc..................................22

XT-2000..............................................................23

National Service.................................................30

FLOORING, REPAIRS, TILE

PLUMBING, CONTRACTORS SUPPLIES

Brent Collins Construction...............................30

Aarow Drain & Plumbing.................................72

Buffalo Maintenance, Inc..................................22

California Rooter & Plumbing..........................33

Carpet Crafts......................................................31

Coast Plumbing, Heating & Air, Inc.................63

JM Air Conditioning & Heating.......................51 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............51

COLLECTIONS

ORCO Apartment Suppy...................................41

Block & Associates.................. Inside Back Cover

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

APPRAISALS/VALUATIONS

CONCRETE MAINTENANCE & REPAIR

Lee Walker Appraisals.......................................18 ASPHALT SALES & SERVICE

C & C Paving Company, Inc..............................52

Sondance Painting.............................................24 PEST CONTROL

Discount Drain & Plumbing Repair.................58

GATED ENTRIES

Alertt Access Gate Controls................................7 GENERAL CONTRACTOR

Ferguson.............................................................71 ORCO Apartment Suppy...................................41 PORCELAIN REFINISHING

CONSTRUCTION

Pavescapes..........................................................49

Bath Crafters......................................................53

Brent Collins Construction...............................30

HANDYMAN

PROPERTY MANAGEMENT

Paveway..............................................................64

Buffalo Maintenance, Inc..................................22

South Coast Construction & Repair...................9

J.D. Property Management................................64

ATTORNEYS

Pavescapes..........................................................49

HEATING & AIR CONDITIONING

JLE Property Management Inc...........................8

Block & Associates.................. Inside Back Cover

DECK COATINGS, MAGNESITE REPAIRS,

Coast Plumbing, Heating & Air, Inc.................63

AMS Paving........................................................57 C & C Paving Company, Inc..............................52

Brennan Law Firm.............................................35 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................20 Wesierski & Zurek, LLC....................................38 AWNINGS

JM Air Conditioning & Heating.......................51

WATERPROOFING

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................22 Rash Yambo Decking & Stairs..........................61

Roberts Management & Investments...............62 RAIN GUTTERS

Farmers Insurance —

Argos Home Systems.........................................72

Theresa Simes Agency.................................38 PHD Insurance Brokers, Inc.......................19, 60

The Awning Company.......................................28

Republic Windows & Doors.............................24

JUNK REMOVAL

South Coast Construction & Repair...................9 BATHTUB REFINISHING

Bath Crafters......................................................53

Hom Sotheby’s International Realty — The Stanfield Group.....................................34 ProActive Realty Investments Inc......................6

Royal Junk Removal..........................................48

Aarow Drain & Plumbing.................................72

KITCHEN RENOVATIONS

California Rooter & Plumbing..........................33

Ferguson.............................................................71

ROOFING

South Coast Construction & Repair...................9

Dale’s Roofing....................................................65

LANDSCAPE/HARDSCAPE SERVICES

Guardian Roofs and Energy Solutions.............32

Pavescapes..........................................................49

McCarthy Roofing.............................................26

Coast Plumbing, Heating & Air, Inc.................63 Discount Drain & Plumbing Repair.................58

BBQ & GRILL SERVICES

DRAPERIES/BLINDS/WINDOW

Apex Window Decor.........................................12

BLINDS

R&B Wholesale Distributors, Inc. ....Back Cover

Vanguard Investment Properties......................39 W. R. Gorman....................................................16

Royal Roofing.....................................................10

LEAK DETECTION

COVERINGS

OC BBQ Cleaning & Repair..............................61

Apex Window Decor.........................................12

REAL ESTATE INVESTMENTS

DRAINS

NU-SHINE Construction Svcs. Inc.....................6

AEI Corporation................................................29

ProActive Realty Investments Inc......................6

Dick Wardlow Insurance Brokers.....................21

DOORS, WINDOWS

Ferguson.............................................................71

Prestige Property Management........................42

INSURANCE

Affordable Awnings Company..........................44

BATHROOM RENOVATIONS

Ponderosa Property Management, Inc............72

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 LENDING

Sierra Roofing....................................................67 SECURITY SERVICES

Alertt Access Gate Controls................................7 SIGNS

DRYWALL

Bona Fide Mortgage..........................................60

ProImage Signs..................................................66

Brent Collins Construction...............................30

Chase/Alec Speltz................................................2

TAX & FINANCIAL PLANNING

ELECTRICAL

Rockhall Funding Corp.....................................11

Diversified Investment Strategies.....................13

Brent Collins Construction...............................30

Buffalo Maintenance, Inc..................................22

LIGHTING

TRAVEL AGENCIES

South Coast Construction & Repair...................9

Lighthouse Electric............................................48

Lighthouse Electric............................................48

Stewart Tours.....................................................47

CARPENTRY

ENVIRONMENTAL SERVICES

BOILER SYSTEMS

Debinaire Co......................................................18 CABINETS/REFINISHING

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................22 CARPETS

Carpet Crafts......................................................31 ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover

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WATER HEATERS

MAIL BOXES

American Environmental Specialists...............12 Dick Wardlow Insurance Brokers.....................21

ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 Debinaire Co......................................................18

MAINTENANCE, REPAIRS, PRODUCTS

Ferguson.............................................................71

Brent Collins Construction...............................30

ORCO Apartment Suppy...................................41

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................22

WINDOWS

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................24

Wesierski & Zurek, LLC....................................38

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

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alphabetical See page 70 for category listings

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

Aarow Drain & Plumbing................................72

J.D. Property Management...............................64

ACE Commerical Laundry Equipment, Inc....14

JLE Property Management Inc..........................8

AEI Corporation...............................................29

JM Air Conditioning & Heating......................51

Alertt Access Gate Controls...............................7

Lee Walker Appraisals......................................18

Affordable Awnings Company.........................44

Lighthouse Electric...........................................48

American Environmental Specialists..............12

Lin-Ed’s Appliance Service & Repair..............51

AMS Paving.......................................................57

McCarthy Roofing............................................26

Apex Window Decor........................................12

National Service................................................30

Argos Home Systems........................................72

NU-SHINE Construction Svcs. Inc....................6

The Awning Company......................................28

“Introductory Offer”

Bath Crafters.....................................................53

$65.00

Block & Associates..................Inside Back Cover

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

Bona Fide Mortgage.........................................60

AAROW

Brennan Law Firm............................................35 Brent Collins Construction..............................30

DRAIN & PLUMBING

Buffalo Maintenance, Inc.................................22

24 HR.EMERGENCY SERVICE

C & C Paving Company, Inc.............................52

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

California Rooter & Plumbing.........................33 Carpet Crafts.....................................................31 Chase/Alec Speltz...............................................2

(714) 836-4861

Coast Plumbing, Heating & Air, Inc................63

45 Years Experience Serving Orange County

Coinmach..........................................................55 Dale’s Roofing...................................................65

St. Cont. Lic. #730851

Debinaire Co.....................................................18 Dick Wardlow Insurance Brokers....................21

Ponderosa Property Management, Inc. Own a rental home? Looking for professional & affordable property management?

714-921-1622

•

www.ponderosapm.com

Our Services Include: – Marketing & Advertising – Owner disbursements & monthly statements – Finding qualified tenants – Rent collections – Tenant concerns – Performing inspections – Overseeing maintenance & repairs

Your investment. Our priority.

BRE Lic: 01195650 • Since 1978 202 W. Lincoln Ave. #E, Orange, CA 92865

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A P A R T M E N T

OC BBQ Cleaning & Repair.............................61 ORCO Apartment Suppy..................................41 Pavescapes.........................................................49 Paveway.............................................................64 PHD Insurance Brokers, Inc......................19, 60 Ponderosa Property Management, Inc...........72 Prestige Property Management.......................42 ProActive Realty Investments Inc.....................6 ProImage Signs.................................................66 Rash Yambo Decking & Stairs.........................61 R&B Wholesale Distributors, Inc. ...Back Cover Republic Windows & Doors............................24 Roberts Management & Investments..............62 Rockhall Funding Corp....................................11 Royal Junk Removal.........................................48 Royal Roofing....................................................10 Safe Harbor Exhange, Inc................................59

Discount Drain & Plumbing Repair................58

Sierra Roofing...................................................67

Diversified Investment Strategies....................13

Sondance Painting............................................24

Duringer Law Group, PLC....Inside Front Cover

South Coast Construction & Repair..................9

Farmers Insurance —

Steven D. Silverstein, Law Office.....................20

Theresa Simes Agency.................................38

Stewart Tours....................................................47

Ferguson............................................................71

Vanguard Investment Properties.....................39

Guardian Roofs and Energy Solutions............32

W. R. Gorman...................................................16

Hom Sotheby’s International Realty —

Wesierski & Zurek, LLC...................................38

The Stanfield Group.....................................34 N E W S

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Tenant Eviction Unlawful Detainer $

25

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

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Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com