January 2019 Apartment News

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LIX

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Introducing Our 2019 President, John Tomlinson See Page 4

In this issue Goal-based Insurance Strategies Can Help Strengthen Your Portfolio............................... 20 Specialization — When It Really Counts from Cash In on the Myths of Real Estate........... 24 Soft Question Selling........................................................................................................ 26 Working Class America...................................................................................................... 28 Being a Member of an Association is Vital........................................................................ 32 Protect Your Residents’ Identity......................................................................................... 38

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LIX

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January 2019

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message

11 INSPIRE Property Management Luncheon

6 Executive Director Report/ Craig’s Corner

19 Fair Housing Seminar

8 Sacramento Report — Use of Criminal History Records

33 48th Annual Trade Show & Conference 34 AAOC’s Legal and Operational Forms on CD or USB 39 Trade Show Exhibitor Boot Camp

12 Local Legislature — What’s New for the Upcoming Year

45 AAOC’s Legal and Operational Forms

14 Legal Corner 16 Dear Maintenance Men

Features 20 Goal-based Insurance Strategies Can Help Strengthen Your Portfolio

By Jason Sherr

36 Pulse on the Marketplace 50 The Benefits of AAOC Membership 51 Welcome New Members

24 Specialization — When It Really Counts from Cash In on the Myths of Real Estate By Timothy Gorman

52 PSC Corner — Landcare Logic/ Pacific Environmental & Abatement Solutions Inc.

26 Soft Question Selling By Nancy Friedman 28 Working Class America By Angel Rogers

53 Product & Service Council’s Service Provider Directory

32 Being a Member of an Association is Vital By Brianna Macias 38 Protect Your Residents’ Identity By Elaine Simpson

57 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — Our Magazine, Still a Valuable Resource After All These Years

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2018 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

January 2019

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Craig Kirkpatrick n Editor in Chief – Craig Kirkpatrick n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President John Tomlinson n First Vice President Alan Dauger n Second Vice President Rick Roshan n Vice President Legislative Council Nicholas Dunlap n Treasurer James Wohrman n Secretary Frank Alvarez n Sergeant at Arms Stephen C. Duringer, Esq. n Immediate Past President Nicholas Dunlap n

JANUARY 1 - New Year’s Holiday Tuesday, Office Closed 15 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge, See Page 5 24 - INSPIRE Property Management Luncheon Wednesday, 11:30 am–1:30 pm, Great Wolf Lodge, See Page 11

FEBRUARY 7 - Trade Show Exhibitor Boot Camp Thursday, 9:00–11:00 am, AAOC Offices, See Page 39 12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 18 - Presidents’ Day Holiday Monday, Office Closed 19 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge 21 - AAOC’s Multifamily Mingle Thursday, 5:00–7:30 pm, TBD 27 - Fair Housing Seminar Wednesday, 9:00am–12:00 pm, AAOC Offices, See Page 19

MARCH 12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 27 - Trade Show Exhibitor Move-In Wednesday, 12:00–6:00 pm, OC Fair & Event Center, See Page 33 28 - 48th Annual Trade Show & Conference Thursday, 8:30 am–4:00 pm, OC Fair & Event Center, See Page 33

SAVE THE DATE!

48th Annual Trade Show & Conference The

of Rental Housing

Directors n n n

Julia Araiza Vicki Binford Randy Combs

n n

Laurel Dial Nick Lieberman

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

n n

n

Robert C. Shaw Robert B. Thompson Dean Zarkos

Thursday, March 28, 2019 • 8:30am–4:00pm Orange County Fair & Event Center, Costa Mesa, CA January 2019

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PRESIDENT’S MESSAGE B y J ohn T omlinson

H

appy New Year, my name is John Tomlinson and I am honored to serve as your President for 2019. I would like to a take a moment to thank Nicholas Dunlap for his tireless efforts and stewardship of the Association over the past several years. It is my goal to carry the torch and further promote all that the AAOC has to offer its members. I would also like to take a moment to recognize two directors who retired in 2018, Jim Loftus and past President Jerry L’Eucyer.

Jim and Jerry both served our board with distinction and honor for many years. Their exemplary leadership and good counsel will be missed by our Association and especially myself.

I can remember as a young child attending membership meetings with my parents. When I look back, some of my fondest memories are associated with spending time with my parents as they managed our rental properties.

After many years of working for my

father’s company, Tomlinson Enterprises, my cousin and I William “Bill” Tomlinson II formed Tomlinson Management in 2001. Providing quality rental housing to our residents is our number one priority and AAOC is an integral partner in our ability to achieve our number one priority.

You may not know, but this year happens to be a very special one, in that we are celebrating the 55th Anniversary of the AAOC. We hope that you will join us as we ring in the New Year and celebrate this milestone of 55 years of service and representation of apartment owners in Orange County.

This year will also be an important year legislatively, with the likelihood of the increasing double threat of regulation and taxation, especially Split Roll Taxation. The AAOC is extremely fortunate to have a dedicated and experienced group of volunteers spearheading the good fight to preserve our ownership rights. Prior to my involvement on

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January 2019

the Legislative Committee and the Board of Directors, I was unaware of how much the AAOC does to protect apartment owners from overly burdensome and onerous laws and regulations.

Now more than ever, we require your continued participation and financial support to fight the new challenges that lie ahead.

As with every new year, we encourage you to be aware of both new and past policies and trends that could affect your property and more importantly, your bottom line. The hot topic for 2018 was Proposition 10. With your help, we were instrumental in the overwhelming defeat of this nefarious attack on our ability to the provide what we do best, quality rental housing for our residents. While we at the Association continuously strive to be at the forefront of this industry, I cannot stress enough that it is the individual members of this organization that ultimately make the difference. Make 2019 the year you take advantage of all the benefits your Association has to offer.

Attend membership meetings and quarterly luncheons, take a seminar or bring your family to the trade show.

The AAOC and other members benefit from your participation!

Again, I am grateful for the opportunity to be a member of this Association and look forward to serving as your 2019 AAOC President.

General Membership Meeting Tuesday, January 15, 2019 • 7:00–9:00 pm

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AAOC is proud to welcome back our very own Stephen C. Duringer, Esq., for the 9th Annual Legal Corner Live! As a featured legal columnist in the Apartment News magazine, Steve will once again bring his experience and expertise in the rental housing industry directly to you…Live and in Person!

Learn all about: What’s New for 2019 — Legal Update The Rent Control Battle Continues — What You Need to Know L earn How to Handle Resident Marijuana Use, Animals, and Felons, Appropriately Rental Housing Issues and Trends That Will Affect You! Fair Housing Compliance — Staying Informed to Stay Out of Court Open Question & Answer Segment. Bring Your Questions!!

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Stephen C. Duringer, Esq. We will also be swearing in our 2019 Board of Directors and recognizing the graduates of the Fall 2018 Certified Housing Provider Education Program

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

January 2019

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CRAIG'S CORNER B y C raig K irkpatrick E xecutive D irector

T

he New Year is here and certainly there is a lot of “new” to talk a out. In a historic election both nationally and at home we saw many changes — both good and bad.

Statewide, the good saw the rental housing and real estate industry come together in a concerted effort to soundly defeat Proposition 10 — the repeal of Costa-Hawkins. On the bad side; several of our property rights advocate legislators were defeated in November.

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The Democrats made historic gains in the state Legislature. They secured control of three-fourths of the Assembly — a feat that has not been accomplished since 1883. In the Senate, Democrats control 29 seats out of 40, which would be the party’s largest margin since 1962.

These margins will give Democrats numbers well beyond the two-thirds threshold needed to approve tax increases or place constitutional amendments on the ballot without Republican votes. It remains unclear whether the Democratic caucus will, as it has in the past, include enough centrists to block liberal proposals opposed by business groups and property rights advocates. Please stay tuned and watch for Red Alerts from AAOC asking for your support in opposing bad policy affecting our industry.

Looking ahead in 2019 we start with our January General Membership Meeting on January 15th at the Great Wolf Lodge. Once again this meeting will feature our guest speaker and friend, Steve Duringer. Steve always draws a large audience and brings us up to date regarding the newest legal and legislative issues facing us.

The AAOC General Membership Meetings are the single best forum for Independent Rental Owners to learn, share, mingle and connect. We have seven of these and all will be held at the Great Wolf Lodge. If you need addi-

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January 2019

tional education and who doesn’t(?), every year is filled with education classes and workshops including Maintenance, Fair Housing as well as the 11 week Housing Providers course.

Check this magazine or aaoc.com for this information throughout the year.

Mark your calendar for our Annual Trade show and Conference scheduled for March 28th. This annual event allows you to see the latest products and services in the apartment industry all under one roof as well as opportunities to win cash and prizes.

I mentioned earlier the “super Majority” in both houses of the State Legislature. As I said, this dominance gives the Democrat Party the power to pass taxes, amend political spending laws, move constitutional amendments to the ballot, and so forth without Republican support. Housing is THE top issue in California with the rental market being in the cross-hairs. I expect our full attention will be necessary in protecting our property rights like never before. AAOC Legislative Advocacy continues to be vital in an industry such as ours and we couldn’t do it without your support. Many of you stepped up to help defeat Prop 10 and other bad legislation, but in this environment, we certainly can’t rest on our laurels. Please stay tuned, monitor your inboxes and continue to answer our calls for support. Thank you and Happy 2019!

January 2019

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SACRAMENTO REPORT B y R on K ingston

Use of Criminal History Records

A

B 53 (Assembly Member JonesSawyer) introduced on the first day of the 2019–2020 session a bill that requires property owners to follow a lengthy, costly, burdensome 5-step tenancy application process in order to fill any vacancy. When a rental unit becomes available, lproperty owners will no longer be able to fill their units and begin collecting rental income immediately. Instead, property owners will now have to go through the following 5 phases: Phase One: During the “initial application assessment phase,” tenants may be screened, but criminal history questions and background checks are off limits.

Phase Two: After the initial assessment phase, owners are allowed to ask about criminal history and perform a criminal background check.

Phase Three: Owners must then provide a written statement to any

(949) 552-7831 8

Apartment News

applicant he or she wishes to deny tenancy explaining his or her decision.

Phase Four: Owners must then give any applicant who was denied tenancy 14 days to respond with evidence demonstrating the inaccuracy of a criminal record, or evidence of rehabilitation or mitigation.

Phase Five: If an owner receives a response from an applicant, the owner must delay making a final decision for a “reasonable period”, and reconsider his her decision in light of the new information.

Only after going through these five phases is an owner allowed to deny tenancy based on criminal convictions.

AB 53 also creates new protected class by prohibiting landlords from denying tenancy for any of the following reasons: 1) an arrest not resulting in a conviction; 2) participation in, or completion of, a diversion or a deferral of judgment program; 3) a conviction that has been judicially dismissed, expunged, voided, or invalidated; 4) any adjudication from the juvenile justice system; and 5) information pertaining to an offense other than a felony or misdemeanor.

Our issues with the bill as introduced include: AB 53 forces landlords to hold units off the market for up to a month.

Rental property owners will collectively lose millions of dollars under the provisions of this bill, because they will be

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January 2019

required to keep units vacant for up to month to comply with the bill’s fivephase application process. No longer will landlords be able to assess an applicant’s qualification and rent their units within a few days. The new process requires an initial interview, which can take a few days, then a second interview to determine an applicant criminal history, which can take a few days, then they have to write a denial letter which can take a few days, then they have to wait 14 days for a response, then they have to wait another “reasonable” period of time for reconsideration, which may be 7–10 more days. All together, that’s nearly a month of potential rental income that landlords are denied.

The five-phase process is unprecedented and unwarranted. The rental application process is not like the employment application process where applicants are called back for second and third interviews. Prospective tenants typically submit an application, after which a landlord interviews the applicant. Criminal background and credit checks are performed, and an applicant is either offered tenancy or denied. In the residential rental business, time is money. Thus, landlords typically make quick decision to fill vacancies they may have. The five-phase application process is an unprecedented overreach into regulating the tenancy application process that unnecessarily delays filling vacant units, creates administrative burdens, and unreasonably results in income loss.

Barring criminal history inquiries during the “initial phase� also serves to bar questions about employment, rental history, and credit. Questions about employment, rental history and credit are often related to criminal history. For example, an applicant just released from prison after spending the last five years incarcerated, will have no employment, rental, or credit history during that period. Any questions about employment, rental, and credit history, or any background credit checks will either reveal the gap in records or will force the applicant to discuss his or her criminal history. Because such criminal history questions are prohibited during the initial phase, landlords will be forced to wait to the second phase to ask these important tenancy application questions, further delaying their ability to fill their vacancies.

The bill creates a several new protected class. First, the bill ultimately serves to protect convicted felons by forcing landlords to hold property off

the market, and requiring written explanations detailing why a convicted felon was denied tenancy. Second, the bill protects anyone who committed a crime as a juvenile regardless of the type of crime. Third, the bill protects anyone who has been arrested, but not convicted, regardless if they are factually guilty of the crime for which they were arrested. Fourth, it protects anyone who has participated in a diversion or deferral program regardless of whether they successfully completed, and regardless of the underlying facts of the case. Fifth, the bill protects anyone who has committed any offense that is not a misdemeanor or felony, including offenses economic offense relating to late payments, bankruptcies, civil liability, and other fines and citations.

Landlords are liable and subject to forfeiture and nuisance abatement laws for criminal activity on their property. A landlord can be liable for criminal acts committed by tenants against other tenants. See Yu Fang Tan

January 2019

v. Arnel Mgmt. Co., 170 Cal. App. 4th 1087, 1095 (2009), citing Ann M. v.

Pac. Plaza Shopping Ctr., 6 Cal. 4th 666, 674 (1993) (holding landlords owe a duty to their tenants to take reasonable steps to protect against foreseeable criminal acts of third parties that are likely to occur in the absence of such precautionary measures. A landlord may also be subject to governmental forfeiture laws if their properties are used for illegal purposes. Additionally, landlords can be cited, fined, or otherwise penalized by local drug nuisance abatement statutes.

Landlords have a duty to keep their tenants and property safe. Landlords must have the ability to keep their tenants and premises safe from criminal activity. Not only is safety an important legal obligation for which landlords can be sued, it is also a moral and ethical duty.

A landlord who rents to families with young children, for example, must be Sacramento — continued on page 10

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Sacramento — continued from 9 able to keep convicted sex offenders away from the property. Protecting the property and tenants sometimes means denying tenancy to convicted felons who pose significant safety threats. Where young children reside, for example, a landlord needs the ability to check a prospective tenant’s criminal history to determine whether he is a convicted sex offender. There is no justification for requiring landlords to put their tenant’s lives and property in danger.

Landlords have a legitimate nondiscriminatory purpose for checking the criminal background of prospective tenants, and denying tenancy when they pose a significant threat. They must be able to protect their tenants and protect their property. Felons who have been convicted of sex offenses, drug sales or manufacturing, property crimes, burglary, arson, robbery, assaults and other violent crimes, pose the greatest danger to the residents and

the property.

The United States Department of Housing and Development (HUD) requires landlords to deny tenancy to applicants who have committed certain crimes. The fact that HUD policy requires landlords to deny tenancy to felons not only supports our policy position on the issue, it is strong evidence that…Under HUD policy, landlords are prohibited from admitting an applicant if the applicant, or any member of the applicant’s household “has been evicted from federally assisted housing for drug-related criminal activity.”

Criminal history is a fundamentally different character trait than those of current protected classes. Protected classes consist of categories in which people have no choice in participation — race, color, national origin, sex, sexual orientation, persons with disabilities — or groups in which the choice would not be relevant to a landlord, such as religion or families with children. The same cannot be said regarding felons.

No one is born with a felony conviction. A felony conviction results from choices made by that individual. To give felons protected class status protects them from the consequences of their own conduct. No such protection is presently afforded to anyone by the Fair Housing Act. The Assembly Member is committed to the issue and the bill. It now is up to us to show the legal and problematic issues to him and the legislature.

Copyright© 2018 CalStrategic Copyright© 2018 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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LOCAL LEGISLATURE B y B ill C hristiansen

What’s New for the Upcoming Year

T

he 2018 elections galvanized the AAOC to be part of the powerful effort to defeat Proposition 10, which would have repealed the Costa Hawkins Act and allowed the expansion of rent control. Because of the engagement of our own members and the support throughout the state, the No on Prop 10 Campaign received 59.43% of the statewide vote. In Orange County over 65% of the voters said no to Prop 10. In an election year when many changes occurred on the state and national levels, the voters of California and Orange County emphatically decided not to change the current rent control laws of our state.

But, of course, this does not mean that the issue of rent control will go away. The affordable housing crisis in California will be one of the big

12

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Sacramento political footballs in the upcoming 2019 session of our California State Legislature. Affordable housing is a complex subject and does not lend itself well for solutions by noncomplex politicians. The politicians in Sacramento use the terms “rent control” and “just cause evictions” to show that they are trying to work on the complex affordability problem. We will be carefully monitoring all their efforts.

We will have new Orange County elected officials in both the Assembly and Senate who will be joining our delegation in Sacramento. The AAOC will look forward to reaching out to these new members regarding property rights issues.

In the upcoming year the AAOC will also be working extensively with our Orange County local elected city officials to make sure they have the

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January 2019

tools and facts needed to protect the multi family housing industry. We want our members to be at the table especially when issues regarding housing affordability or private property rights are discussed on the city level.

The 2018 local city elections were very positive for property rights candidates. Over 2/3 of the candidates endorsed by the AAOC were elected to city councils. We will continue to reach out and actively participate with these newly elected officials in the coming year.

2019 will be a year of political changes, but with the heightened engagement level of our informed and active membership ignited by the No On Prop 10 efforts, we will continue to keep AAOC members updated regarding additional ways to stay involved and to continue the fight.

January 2019

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers One of my former tenants took me to small claims court over her security deposit. She claims that I was unreasonable in spending all of it, because she claims she had a cleaning crew come through the place before she moved out. Well I don’t know if she used a cleaning crew or a wrecking crew, because the place was trashed.

Anyway, the Judge in the small claims court apparently liked her, and I guess I lost my temper at the hearing. When all the dust settled, the judge ordered me to pay her!

Go figure. The little paper says that I have time to appeal this decision if I want to. I basically wanted to know what happens in the event of an appeal, and whether or not I could have a lawyer handle it.

A small claims appeal is a “trial de novo,” that is, the appellate hearing will be a “new trial.” You, as the Defendant, essentially get another chance to prove your case. By and large, the structure of the proceeding is essentially the same.

However, on a small claims appeal, as opposed to the initial small claims proceeding, you may have an attorney represent you. In your situation, if you’re afraid that you might lose your temper again, call a lawyer who will talk about the case with you. Of course, there are times when it’s simply more cost effective to “go it alone,” when the amount you’re fighting over is less than the cost of retaining counsel. If this is the case for you, and you really feel that you were not treated fairly in the small claims court, then appeal the decision.

Just remember to take a deep breath

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out in the hallway.

I am a resident manager of a 16-unit complex. I received a telephone call from a person wanting to rent a unit from our small complex. I asked the prospective tenant if she had any children. She got offended and told me, in no uncertain terms, that I could not ask that question. I replied by thanking her for her criticism and hung up the telephone. Is the prospective tenant correct that I cannot ask if she has any children?

Yes. Rather than ask how many children will reside in the unit, a more relevant question would be to ask how many occupants would reside in the unit.

Most acts of discrimination in rental housing occur during the resident screening process. For this reason, it is prudent to put your screening procedures in writing and to adhere to them strictly and impartially. All rental units must be available to families with children. Furthermore, rules designed to discourage families from applying to rent may lead to the filing of discrimination complaints. Minimize the prescreening over the telephone; you never know if the caller is truly a prospective applicant or just a tester from Fair Housing hoping that you will say something actionable.

A young couple responded to a recent advertisement for a two bedroom apart-

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January 2019

ment. The couple came over to the property and like always, I show everyone the very same unit. I really didn’t think these kids would fit in with my more mature residents, so I told them about the big mega apartment complex down the street. I have recently attended a property management training class put on by the local apartment association and I was told that my conduct was discriminatory. I was looking at the interest of the applicant; I truly didn’t think they would enjoy themselves.

Was my conduct in violation of the antidiscriminatory laws?

Yes. You cannot ‘steer’ certain prospective residents to another complex that you think they’d like better. Do not attempt to discourage prospective residents by saying, “You wouldn’t like it here — it’s too noisy” or “There are mostly adults living here, so your children wouldn’t have anyone to play with.” Additionally, be truthful about vacancies. Don’t say that there are no units available when, in fact, there are units available. Clearly, this also applies to the sizes and types of units available. Don’t pretend that there are no two-bedroom units available, or no units with other desirable features, if there actually are. Don’t deliberately show certain prospective residents the least desirable vacancies on the property. The key is fairness — it is illegal to show only the units that are dirty, damaged, or otherwise unattractive to certain prospective residents, while showing clean, attractive units to others.

I just sent out my annual rent increases to all of my residents. Because times are tough, I delayed sending them out, and I kept the increases minimal. Well, I just got home, checked my messages, and got an earful from one of my more “vocal” residents. She claims that I was retaliating against her, and that the rent increase notice was not valid. Says that she won’t pay it, and that I violated the law by even giving it to her. Something about her deducting $6.50 from her rent three or four months ago for a leaky faucet. I remember that she shorted the rent, but I didn’t really mind, she took care of the dripping faucet herself. What does this mean, what is “retaliation?” Did I do something illegal by serving my annual rent increase notice?

No. Although there are strong protections in place for certain tenant conduct, your resident is confused. A landlord cannot punish a tenant for exercising a “legal right.” The law offers tenants certain protections from retaliatory evictions and retaliatory acts. California law will infer that a landlord has a retaliatory motive if he seeks to evict the tenant or take other retaliatory action within six months after the tenant has exercised certain protected rights, including using the repair and deduct remedy, complaining about the condition of the unit to a public agency, after giving the landlord notice, or after filing a lawsuit based upon the condition of the unit. The tenant must prove that she exercised one of these rights, in the past six months, and that her rent is current. The landlord may counter the tenant’s claims of retaliatory conduct by establishing that he did not have a retaliatory motive. If the landlord’s actions were based on a valid reason, and not in response to the tenant’s exercise of a protected right, then a court would find that the landlord did not retaliate. If your annual rent increase was consistent with past practices, didn’t solely target this individual tenant, was based upon objective business reasons, and was not meant to “punish” this resident, then your rent increase would

most likely not be deemed retaliatory.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant

matters throughout California and has collected over $200,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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15

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

Our rental has a non-standard size sliding glass door that we’d like to replace. We’d like to get a whole new door and track. How easy is that? We have siding on the house. What should we expect in the way of wall damage or ability to get a larger standard door frame into the space? What questions do we need to ask the installer? KWT

Dear KWT:

Replacing a sliding glass door and frame as a DIY job is not for the faint of heart! It is not really that difficult as it is unwieldy and the doors are large and heavy. You state the door is a nonstandard size; this might be a good time to standardize your glass door. Start by removing the door, bottom track and frame. This will expose the rough opening in your door way. Measure the rough opening for a standard sliding door of your choice. It is sometimes easier to enlarge the rough opening to

accommodate the new door. The reason for a larger opening is because you will not need to find or install new outside siding or stucco nor patch the inside drywall. “Rough opening” refers to the dimensions inside the trimmer studs and between the floor and the bottom header. This opening will be slightly larger than the patio doorframe. The extra space allows a little fudge room for squaring the frame with shims. If you decide to have a contractor install the new sliding door, have the installer explain in detail what the job will entail, what the finish will look like and how long the job will take.

Make sure they are set up for dust control as a job like this can cause a considerable amount of dust during the construction if the opening is enlarged.

Dear Maintenance Men:

I need to replace a dishwasher for the first time and I am a little intimidated by the process. Can you walk me

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16

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through the installation procedure?

Mac

Dear Mac:

The installation of a dishwasher is not as complicated as it looks. Turn off the electricity leading to the machine. Turn off the water at the main shut-off. If your dishwasher site is not pre-plumbed with a separate water valve, remove the existing hot water angle stop valve under the sink and install a double threaded angle stop/shutoff valve. Use a stainless steel braided flex water line to hook up to the dishwasher. You may need to buy a fitting to screw into your dishwasher to accept the hose. Most new machines don’t come with the fitting, or remove the fitting from the old dishwasher.

Next, connect the drain line from the dishwasher pump motor outlet to the garbage disposer inlet. (Don’t forget remove the “knock-out” in the garbage disposal inlet.) Be sure to use an “Air Gap” between the dishwasher and the

garbage disposal. The air gap is installed next the faucet and stops the water from draining back into the dishwasher by siphon action. If you are unable to install a true air gap device, loop your drain line over the dishwasher before hooking up to the garbage disposal.

Both methods will prevent debris from sucking back into the machine. Look for a small electrical box under the dishwasher, remove the cover and pull out the wires. Connect your wires or pig tail to the machine (A “Pig Tail” is a wire with a plug on one end and bare wires on the other end). Be sure to hook up the Green ground wire for safety.

Carefully push your machine under the counter. Once in place, adjust the legs by turning them in or out to level the machine. There should be two tabs at the front top of the dishwasher, use these to secure the machine to the counter top with screws. Now turn on your water and electricity and test your dishwasher and check for leaks.

Dear Maintenance Man:

I am a new owner of a small apartment building and plan on doing my own maintenance. My first task will be recaulking the bathtubs. Unfortunately every time I caulk, I make a huge mess and there is caulking everywhere.

What is the trick to caulking? Tom

Dear Tom:

Yes, we’ve all struggled with our caulking nightmares. Here is a simple solution; First always remove the old caulk and clean before installing new caulk.

1. Check the size of bead you will need. Smaller is better than larger.

2. Cut the nozzle of your tube to the desired size. It is best to cut the nozzle at a 45-degree angle and again, the smaller the opening (within reason) the easier it will be to apply.

3. (If you are new at this, it is best to use a water-based product. The

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Maintenance — continued on page 18

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17

10:21 AM

clean-up is easier.)

Apply your caulk in a slow and even continuous fashion. Do not stop or worry about defects at this time.

Your caulking gun should be at a 45-degree angle to your work. If you don’t lay down enough caulk the first time, you can go over it again. As you get more comfortable caulking, try pushing the caulking

finger along the caulk, gently pushing the material into the corner. 98 percent of the material should glide under your finger and not be pushed in front of your finger. If you have a big gob of caulk on your finger, you may be pushing too hard on the caulk and not letting enough glide through or you have used too much caulk.

gun as opposed to pulling when applying caulk. With practice, this will give you a better caulk bead.

Maintenance — continued from 17

4. Now using your damp finger wipe away excess caulk from your desired location. Some basics to keep in mind; keep a damp rag with you to wipe off your nozzle and fingers from time to time. Don’t let the caulk build-up too much. Position your finger between a 30 to 45 degree angle to the work, pull your

Now taking a damp square sponge wipe in a slow continuous fashion along your new caulk. Being careful to not wipe too much away. You should see a noticeable difference in your finish.

WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com If you need maintenance work or consultation for your building or project, please feel free to contact us.

We are available throughout Southern California.

For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is a licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel. Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com JJerry L’Ecuyer is a real estate broker. He is currently on the Board of Directors and Past President of the Apartment Association of Orange County .and past Chairman of the association’s Education Committee. Jerry has been involved with apartments as a professional since 1988.

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January 2019

Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructed by: Fair Housing Council of Orange County Date:

Wednesday, February 27, 2019

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

3 CEC Points

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on February 27, 2019 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

January 2019

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Apartment News

19

Goal-based Insurance Strategies Can Help Strengthen Your Portfolio

S

imilar to your investments, your insurance needs and related strategies change over time. As part of a smart financial strategy, it’s critical to review and adjust coverage at different life stages to make sure that you’re protected.

“I refer to insurance as one of the cornerstones of an effective financial strategy,” says Peter Landry, Director of Wells Fargo Advisors Life Insurance.

“You can have the best investment strategy, and you can have the best rate on your loans, but nothing is going to carry that forward without the right type of protection in place. Insurance can act as a safety net for any good financial strategy.”

Landry outlines four basic life stages that should trigger a reassessment of your insurance strategies.

Life stage: Starting out

When you’re launching a career, your insurance needs to fall primarily into the category of income replacement: ensuring that critical expenses like the mortgage and college tuition are paid if you pass away.

During this stage in life, as you’re dealing with multiple expenses and trying to build wealth, it’s important that your insurance strategies are properly aligned with your budget and timeline.

“You may want to consider term life insurance — a good, relatively affordable solution that covers you until your peak earning period and your reduction in expenses can come through,” says Landry. “You might use a level premium term policy that’s maybe 20 or 30 years.”

Life stage: Pre-retirement

At around 45 to 60 years old, it may be appropriate to think about leveraging life insurance to help with retirement planning. “Folks in that age range may have maxed out what they can contribute to a 401(k) on an annual basis,” Landry says. “They may not have options from an income perspective to contribute to an IRA either.”

Individuals in this situation who have a need for life insurance may want to consider insurance strategies such as an indexed universal life product or a variable universal life product, designed

20

Apartment News

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January 2019

BY JASON SHERR

to accumulate what is called high early cash value.

Landry says this approach is not necessarily geared toward funding a particular death benefit, but rather toward accumulating cash inside of the policy.

“The life insurance provides for your protection needs, but then the supplemental income and that high early cash value component deliver a lot of value so as you get into retirement, you can seek to maximize things like Social Security and IRA withdrawals — and use that life insurance cash value as a bridge strategy.”

Note: Investments in variable universal life are subject to market risk, including loss of principal. “High early cash value” will fluctuate in value based on market performance. Cash value is accessed through policy loans and withdrawals, which reduce death benefit.

Extended care planning

The third life stage involves insurance strategies based around extended care needs, an area where carriers have gotten creative with solutions, says Landry. Options include traditional long-term care, a hybrid policy that combines life insurance and long-term care insurance, and a life insurance product with a long-term care rider.

Landry says that while some people Strategies — continued on page 22

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Midway through my flight, the guy next to me asks if I’m traveling for business? I say yes. I’m looking for some multifamily properties to pick up, renovate and turn. The guy says, ‘No kidding. Right in my wheelhouse.

I’m a commercial real estate banker with Opus Bank.’

He tells me they’ve funded over $7 billion the last seven years, in fact, on all kinds of properties, up and down the West Coast. I tell him what I’m looking for in a loan and by the time we land, he’s lined up three options before we even deplane. That’s a smooth flight.

”

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21

Strategies — continued from 20 are hesitant to use long-term care insurance strategies, if positioned properly they can be an effective estateplanning tool.

“The knock on long-term care coverage is, ‘If I never need it then I don’t really get any value from it.’ But in many cases, you can marry it with a life insurance product solution. You have a life insurance product, and if you need long-term care, you can draw upon that policy,” Landry says. “It reduces the face amount of the policy, but you are able to cover your costs related to long-term care services, and if you never need long-term care, well, you have a life insurance policy that you can leverage for your estate planning purposes.”

Legacy planning

The last life stage is legacy planning: using life insurance strategies to create leverage — in a tax-efficient manner — so you can leave a gift to your recipient

of choice, such as a family member or charitable organization. These solutions tend to be individually tailored.

“We have insurance specialists who work hand-in-glove with estate planning attorneys to put together life insurance solutions that can help meet legacy planning needs,” Landry says.

At every stage, Landry says, he and his team focus not on products, but on solutions and insurance strategies. “It’s not about, ‘You have to get an insurance product,’” Landry says. “It’s, ‘Let’s talk about the insurance that you have.

Is it still meeting your needs as you move through life’s stages?’”

Insurance products are offered through non-bank insurance agency affiliates of Wells Fargo & Company and are underwritten by unaffiliated insurance companies.

Variable insurance products are sold by prospectus. Please consider the investment objectives, risks, charges and expenses carefully before investing. The prospectus, which contains this and

other information, can be obtained by calling your financial advisor. Read it carefully before you invest.

Unlike variable life insurance, indexed universal life (IUL) policies are typically structured so that they are not securities registered with the SEC. Nor are the sales in IULs regulated by the SEC or FINRA Regulation, Inc. About the Author: TThis article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President-Investments. He can be reached at Jason.

Sherr@wfadvisors.com or 949-862-1248.

Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/ MAY LOSE VALUE Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. © 2017 Wells Fargo Clearing Services, LLC. All rights reserved.

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23

Specialization — When It Really Counts

BY TIMOTHY GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR

from Cash In on the Myths of Real Estate

O

ver the course of producing this monthly column, my father and I have delved into various aspects of building one’s wealth through real estate and, in particular, through the buying and selling of residential income properties.

There are many reasons to sell or exchange. A change in personal or family circumstances may dictate a need for a property that requires less hands-on supervision. Perhaps you are consider-

Myth 4-7

ing a move and want to purchase an income property in that area.

Or, as my father would recommend, you have developed a written real estate plan and, having analyzed and quantified your options, you recognize that now is the time to make that change that will better fulfill your investment and personal goals.

Whatever the reason, when the time arrives to take action, most owners call upon the services of a licensed real

estate professional. As covered in my father’s book, Cash In on the Myths of Real Estate, selecting that individual is often more important than perhaps initially recognized.

Buying or selling an income property is a much more complex process than the typical residential property. It takes knowledgeable professionals at many different levels to ensure an optimal outcome for all involved.

One of the largest real estate com-

Any residential real estate agent is qualified to sell income property.

Popular Belief: Many real estate agents believe that they are fully qualified to sell any type of residential property. After all, the basic mechanics are pretty much the same.

Bill’s Truth: Yes, the forms are readily available to all agents. However, selling residential income property requires a depth of knowledge that extends much further than the rules and regulations covered in real estate licensing classes.

Determining the value of an income property requires added expertise and calculations. There are also special tax rules – such as those for a 1031 exchange – that may impact the terms of the sale.

On an even more practical level, conducting the appropriate due diligence, communicating with the renters, and resolving potential issues with a lender are just a few of the challenges that residential income property agents face with nearly every transaction.

Look for agents who have firsthand experience with the ownership and operation of the type of property that you are selling. They should also have available a trusted group of equally knowledgeable advisors and support services to call upon as needed.

You would not go to a general practitioner for brain surgery.

Cash In: Remember, this is a business transaction. Hire an expert who knows and understands all aspects of selling income properties.

24

Apartment News

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January 2019

panies in the country, if not the world, has come to recognize this reality. The Keller Williams Realty — Irvine office, which alone encompasses more than 300 highly trained agents, has reached out to WR Gorman & Associates to head up a specialized commercial team.

So what would this type of David and Goliath alliance mean? First, take note of the word alliance. This is a joining of forces and a blending of strengths.

In 2017 Keller Williams embarked upon a mission to become the technology leader and innovator within the realm of the real estate business. As noted in the KW’s 2017 State of Your Company Address: “Real Estate is a relationship business and it always will be, but it is absolutely necessary that we create more meaningful experiences for your clients.”

For clients who have income properties this means providing the expertise of qualified professionals who understand all that is involved beyond the mechanics of the real estate transaction. Whether selling or buying, you want to be working with a representative, who has knowledge and experience in rental housing; understands not just the local market but all of the factors influencing rents and the income property business; and — most importantly of all — puts your interests first.

LOCAL ADVANTAGE. MULT I FA M I LY S A L ES | 1 0 3 1 EX C H A N G E S | F I N AN C E | APPRAISAL

About the Author: Timothy Gorman, CPA, became a broker in his father’s firm, WR Gorman & Associate, in 2013. He is joined by fellow broker, Randy Combs, MBA; and Sonya Loera, Realtor. The firm, founded 1972 by William (Bill) R. Gorman, specializes in personalized wealth building through real estate.

As announced in mid-December, WR Gorman & Associates has also joined forces with KW Irvine to provide, under the auspices of the WR Gorman Real Estate Team, Keller Williams agents with specialized commercial and multifamily services.

www.multifamilysocal.com Contact your local multifamily expert: Dan Blackwell, Senior Vice President

+1 949 307 8319 dan.blackwell@cbre.com

January 2019

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Apartment News

25

Soft Question Selling

S

ince the inception of business, customer service has fallen into three categories: passive, average and proactive.

• Passive and average people wait for things to happen, and, in general, do the bare minimum.

• Proactive people make things happen and create positive situations.

Proactive people are naturally inquisitive. They use their personality.

They are friendly, warm and above average in being helpful and getting the job done. They speed the rapportbuilding process by immediately introducing themselves. This creates a positive and lasting impression. Is it any wonder why customers prefer dealing with proactive people?

Proactive people look for opportunities to make it easy for a customer to do business with their organization.

This gives them an edge, not just in rapport building, but also in cross-selling. Generically, it’s called cross-selling, upselling or even suggestive selling.

Here at Telephone Doctor we call it Soft Question Selling.

Remember to see if your caller has any need for other services or products your company offers. Your company is likely in a very competitive environment, and extra business is important, but how do you keep from seeming too pushy?

You may worry that the customer is going to resent your attempts to crosssell. I do hear that every once in a while, and certainly none of us wants to offend

26

Apartment News

the customer. It’s a matter of technique.

Your company probably has products and services that your customer needs but doesn’t know about. If you don’t offer or suggest these helpful ideas, you’re actually denying them something they might need.

Don’t deny your customer a choice: That’s key in being proactive!

But how is it done?

By asking Soft Questions like these: • By the way, are you aware of our free overnight shipping policy if we make a mistake on your order? or • Would you be interested in taking advantage of our sale on knit polo shirts? or • Were you aware of our VIP plan? It allows business travelers to upgrade for only $25 per day.

Those were Soft Questions, and they are seldom rejected. If the customer needs the services, they will give you a positive response, and if they don’t, they’ll give you a soft turn down to your soft question. Try it. It works.

Here’s a brief scenario using the Soft Question Selling.

Proactive Agent: Great! I’ll put your paperwork in today’s mail, Mr. Mills.

[Soft Question] Oh, by the way, are you aware of our free, online bill paying service?

Mr. Mills: No, I’m not.

www.aaoc.com

January 2019

BY NANCY FRIEDMAN

Proactive Agent: Well, it’s a convenient way to pay your bills without needing to write the checks or needing to mail them.

Mr. Mills: Well, that sounds interesting. Sure, tell me more.

Remember: Use soft questions to give your customer a choice!

And, once again, here’s something to keep in mind that will help you with that all-important cross-selling, upselling and suggestive selling: Soft Questions usually get soft answers.

You won’t feel rejected with a soft answer even if you don’t get the added sale. The important thing is that you aren’t denying your caller the choice of having access to a product or service that could benefit them.

Statement of Fact: • To achieve a superior level of customer service, we need to exceed our customers’ expectations. That is done by showing an obviously friendly and sincere interest in your customers and doing what’s needed to make every encounter a positive situation.

You also can exceed your customers’ expectations with a soft approach to cross selling, up selling and suggestive selling. If you’ll use Telephone Doctor’s Soft Question Selling technique, you’ll get soft answers, whether yes or no. In either case your customer won’t be offended, and in many cases you’re Soft Question — continued on page 30

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Working Class America

O

nce upon a time, in the land we will call “Working Class America”, gentlemen and ladies worked at their jobs 40-hours a week for 30 years so that they could achieve the epitome of success, the gold watch at retirement. These people went to work dressed professionally, on time, and loyal to their employer. This value system was crucial to an entire generation.

Fast forward to 2019, is a gold watch still the perception of success? Most people would say nope, not at all. Our most visible CEO’s wear jeans and hoodies to work and have created work spaces that resemble a living room.

There are many contributing factors to why our attitudes and values have changed. For starters, we typically experience a change cycle every twenty-

five years. Each of these cycles bring new technology as well as changes toward authority, balance, loyalty, and entitlement.

This is an important aspect of our work environment today because for the first time in American history we have four different generations working together side by side. By 2020 there will be five generations out there.

Traditionalists, Baby Boomers, Gen X, Millennials, (and soon Nexter’s) are collaborating, leading, and having conflict with each other at work. Each generation has distinct attitudes, behaviors, expectations, habits, and motivational buttons. Roles today are all over the place and the rules are being rewritten daily. Our challenge is to manage this phenomenon for a

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BY ANGEL ROGERS

peaceful work environment where everyone can thrive.

Research shows that the most dynamic and potentially volatile work relationship is between Baby Boomers and Millennials. According to AARP, 10,000 baby boomers reach retirement age every day (that is not a typo!) and this will continue until 2030. Due to not being financially prepared for retirement, and many supporting adult children, 60% of baby boomers plan to work past the age of 65. This can lead to a resentment and frustration for Millennials that upward advancement is not as readily available. Boomers work efficiently and tend to be workaholics. Millennials are goal oriented, have a “what’s next” mentality, and are accustomed to pushing a button to get what they want. They are starting in the workforce with crippling student loan debt and have an overwhelming desire to get ahead while working with other equally bright and creative people.

How do we satisfy both vital populations? The answer is to listen to them both and realize their similarities can form a unique bond. For example, both groups adopting a mind-set that for the other to be successful at work that “you Working Class — continued on page 30

January 2019

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Apartment News

29

Working Class — continued from 28 need me as much as I need you”; each group appreciating the fact that the others’ challenges and viewpoints are not absolutely wrong and theirs right—they are just different; neither group can have a “my way or the highway” operational mode, everyone needs to be able to make accommodations; if we make improvements, each group takes equal credit, just as each group needs to take equal responsibility if there are errors.

Understanding the differences between generations is fundamental in building a successful multigenerational workplace.

I also believe that we need to stop labeling the people we work with. I recently attended an HR conference and nearly every topic was about “how to deal with millennials”. I found this rather interesting as I have never heard of anyone addressing “how to deal with boomers”, or “how to deal with Gen X” as a seminar topic. When we put people in boxes, we tend to see only the gen-

eral perceptions of the people in that box, not the unique talents. Let’s not blame the Millennials for everything that is wrong in the workplace and remember the time when we were shiny and new as well. The Boomers have amazing and rich work experiences and should be regarded as the living historians and culture keepers of your company.

If good business is based on understanding others, then excellent business would be based on listening to each other and celebrating what each individual brings to the workplace, regardless of their birthdate. The land of “Working Class America” now has a unique opportunity to learn and prosper from each other, carving new roads and examples for those “Nexters”!

For a more in-depth information please join me on January 24th at the AAOC Inspire Luncheon.

About the Author: Angel Rogers has over 20 years of Property

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Management experience. She has been teaching for various Apartment Associations for 10 years and has successfully launched her own training company, S.T.A.R. — Specialized Training by Angel Rogers. She is dedicated to providing educational sessions that are motivational and create a fun learning environment.

Angel can be reached at (909)725-2700 or angel@angelrogers.com — check out her website: www.angelrogers.com

Soft Question — continued from 26 helping them (and your company) with a new service or product they need. In addition, this technique will make you more successful at your job.

About the Author: Nancy Friedman , President of Telephone Doctor Customer Service Training, is a featured keynote speaker and subject matter expert on customer service, sales and communications skills, at franchise, association and corporate meetings.

To reach Nancy, please call 314.291.1012 or visit www.nancyfriedman.com.

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31

Being a Member of an Association is Vital

I

n the age of “Google” and “Siri,” we know that we have access to astronomical amounts of information in an instant at any time of the day. We know that we can obtain very generic industry information from social media also at any time. Who has the time to filter through all of that while running a business? I’m not just speaking to the suppliers in our industry, I’m also speaking to the independent rental owner with a single home — yes, you are

running a business! An association can teams to ensure that property and busihelp you by providing you with only ness rights are being protected.

An association helps you stay on top the information that will directly affect of your business and your industry. We you, saving you time and money.

An association will monitor legisla- do that by providing ongoing education that can possible hurt your invest- tional seminars curated just for you! Not ment too — representing thousands of only will you get the education, but you members’ voices instead of you fighting will meet fellow members just like you alone. AAOC has a prominent voice in and can learn how to handle similar Orange County and California we vertical: obstacles3that smallxbusinesses 1/4—page 11⁄16" 4 15⁄16" constantly work closely with elected officials at every level of government and their Being a Member — continued on page 44

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January 2019

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January 2019

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33

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Apartment News

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January 2019

January 2019

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35

Pulse on the

A Quarterly Review of Key Financial

3rd Quarter 2018 Update Apartment Data

Orange County

USA

3rd Qtr 2016

3rd Qtr 2017

3rd Qtr 2018

3rd Qtr 2016

3rd Qtr 2017

3rd Qtr 2018

50

42

35

4,207

2,918

3,280

$849 Million

$508 Million

$303 Million

$39.6 Billion

$42 Billion

$45.2 Billion

• Actual Average Cap Rate

4.51

4.20

4.02

5.98

5.85

5.67

• Average Gross Rent Multiplier

15.32

15.47

17.16

13.08

14.27

14.02

• Price per Square Foot

$300

$325

$381

$130

$149

$171

$283,137

$337,968

$335,534

$129,330

$149,956

$169,269

$1,924

$1,998

$2,062

$1,249

$1,296

$1,352

Annual Effective Rent Growth

5.4%

3.5%

2.3%

3.6%

2.7%

3.0%

Concession Percentage

1.5%

1.6%

2.6%

3%

2.9%

3.1%

Average Occupancy Rate

96.3%

96.2%

96.2%

95.3%

95.3%

95.8%

Total Apartment Sales Transactions Total Sales Volume

• Price Per Unit Average Rent Level

Average Monthly Employee Wages** Apartment Building 2–4 Units Permits Issued by total # of units 5+ Units (not buildings)**

$4,067

$4,304

$4,626

$3,835

$3,933

$4,132

433

485

443

9,800

9,800

9,200

5,612

5,814

3,020

115,500

100,000

98,900

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealPage, Inc. www.realpage.com Primarily 100 unit + properties

Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

1.9%

3.1%

3.9%

1.5%

2.2%

2.3%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

5%

4.3%

4.3%

5%

4.2%

3.7%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.

36

Apartment News

www.aaoc.com

January 2019

Marketplace

Data for the Apartment Investor

Sympathy for The Fed “Please allow me to introduce myself, I’m a man of wealth and taste…But what’s puzzling you is the nature of my game”…

Mick Jagger, Sympathy for the Devil, 1968

N

o, the Stones were not singing about the Federal Reserve in their late sixties counter culture classic, but perhaps parallels may be drawn today. The Fed, like the character in the song, is powerful but not fully understood given the complexity of its craft. Historically our nation’s central bank has conducted its business a bit below the radar, leading some to cast a suspicious eye, including our current chief executive, as noted below.

This seems rather an unfair characterization. Not that we need to get all dewy eyed about a bunch of bankers, but I would hope that as a society, and as investors specifically, we could acknowledge the relatively thankless job with which this institution has been charged and accord it the respect it is due.

Now, understandably, it can be a challenge to muster warm fuzzies for folks that periodically determine that interest rates must rise, which is the mode the Fed has been in since December 2015. During this time its Federal Open Market Committee initiated eight consecutive rate increases — .25% per hike, a total of two percentage points (200 basis points) — the last of which was rolled out in September, with a ninth bump expected at its late December meeting (this article goes to press 12-11-18).

Three weeks after its September hike the Fed was lambasted by President

BY NICK LIEBERMAN

Trump when he declared to reporters, “I think the Fed has gone crazy”. The irony there being that the president had handpicked Jerome Powell to become the new Fed chair in February. In an eight month stretch (after three rate hikes) Mr. Powell and his twelve-member policy setting committee had suddenly lost their wits.

As we know, the Fed also lowers interest rates, though public outcry is minimal at such times. The last rate downdraft occurred from December 2006, when subprime loans first began imploding, through December 2008, by which time major financial behemoths had been eviscerated. During this hellish two-year collapse, the Fed implemented ten consecutive rate decreases that kicked interest rates fully to the curb, lopping off five full percentage points from the Fed Funds rate.

Those rock bottom rates, ranging from 0% to .25% for institutions that borrowed directly from the Fed, ultimately produced long term lending rates of 3% to 4% for consumers and businesses, and helped the country get back on its feet. Ten years later, the economy remains solid, and as the adjacent chart attests, apartment owners are faring exceedingly well.

The Fed doesn’t need pats on the back. But we do need to let the Fed do its job as the independent body it was intended to be, free of undue influences.

Created by Congress and signed into law by Woodrow Wilson in 1913, the Federal Reserve has three primary mandates: (1) maximize employment January 2019

(2) stabilize prices and (3) moderate long term interest rates.

A throng of the Fed’s 16,000 employees are numbers crunchers that devote their lives to analyzing the financial ins and outs of our immense $20 trillion annual economy. The Fed’s “game” is to figure out how to make America run in as economically efficient manner as possible given the mind numbing number of variables with which it must contend. No doubt the Fed has its pockets of corruption like every other bureaucracy since the dawn of civilization, but to date no one has figured a better method of running a central bank than the one now in place.

To his credit, Chairman Powell recently announced a number of initiatives that will significantly increase Fed visibility and the transparency of its policies and its observations of the economy. This “coming out of the shadows” move is aimed at broadening public support following the president’s harsh criticism.

Apartment owners and all US investors should realize that an imperfect Federal Reserve is nevertheless a bulwark of the economic infrastructure that has made America a great nation, and capital markets should be encouraged to have confidence that the Fed will always honor its mandate without bowing to anyone’s particular agenda on Wall Street, Main Street or Pennsylvania Avenue.

It takes a thick skin and sturdy backbone to adhere to those principles.

Sympathy — continued on page 44

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Apartment News

37

Protect Your Residents’ Identity

BY ELAINE SIMPSON, OCCUPANCY SOLUTIONS LLC

L

andlords are required to adopt reasonable policies in an attempt to prevent identity theft of their prospective, current and past residents.

There are rules and laws that have been put in place that must be followed by

38

Apartment News

community owners and management company employees due to the handling of proprietary personal information obtained from residents. This policy should be included in your company’s P&P manual.

Pursuant to the FTC’s Red Flags Rule which implements Section 114 of the Fair and Accurate Credit Transactions Act of 2003, a landlord may be considered a “creditor” based upon the FTC’s current interpretation because it may collect rent delinquencies and it relies on consumer reports that ask for sensitive information including Social Security Numbers and addresses. The Rule’s purpose is to keep sensitive information secure to prevent identity theft.

Identity Theft is defined as “fraud committed using the identifying information of another person”.

A Red Flag is defined as “a pattern, practice, or specific activity that indicates the possible existence of Identity Theft.”

Identifying Information is defined under the Rule as “any name or number that may be used to identify a specific person including name, address, telephone number, social security number, date of birth, government issued driver’s license or ID #, alien registration number, government passport number,

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January 2019

employer or tax ID #, unique electronic ID #, computer IP address, or a routing code.

Identification of Red Flags

The following Red Flags may arise doing business in each of the following categories:

Notifications and Warnings from Credit Reporting Agencies Red Flags: 1. Report of fraud accompanying a credit report; 2. Notice or report from a credit agency of a credit freeze on a customer; 3. Notice or report of an active duty alert for an applicant from credit agency; 4. Indication from a credit report of activity that is inconsistent with usual pattern of activity.

Suspicious Documents: 1. Identification document or card that appears to be forged or altered; 2. ID or card on which a person’s photograph or physical description Resident’s Identity — continued on page 40

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39

Resident’s Identity — continued from 38 is not consistent with the person presenting the document; 3. Other documentation not consistent with customer information (such as a person’s signature on a check appearing forged); 4. Application for residency that appears to have been altered or forged.

Suspicious Personal Identifying Information: 1. Identifying information presented that is inconsistent with other information the customer provides (such as inconsistent birth dates); 2. Identifying information presented that is inconsistent with other sources of information (ex. an address not matching an address on a credit report);

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January 2019

3. Identifying information presented that is the same as information shown on other applications that were found to be fraudulent; 4. Identifying information presented that is consistent with fraudulent activity (such as an invalid phone number or fictitious billing address); 5. Social security number presented that is the same as one given by another customer; 6. An address or phone number presented that is the same as that of another person; 7. A person fails to provide complete personal identifying information on an application when reminded to do so (however, by law SS #’s must not be required); 8. A person’s identifying information is inconsistent with the information that is on file for the customer.

Suspicious Account Activity or Unusual Use of Account: 1. Change of address for an account followed by a request to change the resident’s name; 2. Stop Payment on an otherwise consistently up-to-date account; 3. Mail sent to the Resident is repeatedly returned as undeliverable; 4. Notice to the Landlord that a Resident is not receiving mail sent by the landlord; 5. Breach in the Landlord’s computer system security — unauthorized access to or use of Resident’s account information; 6. Attempt to pay full year’s rent in advance; 7. Rent payments begin being made by a third party.

Detecting Red Flags

In order to detect any of the Red

Resident’s Identity — continued on page 42

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January 2019

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41

whenever suspicious circumstances dictate;

Resident’s Identity — continued from 40 Flags identified above associated with an application for residency, it is recommended staff take the following steps to obtain and verify the identity of the person submitting the application: 1. Require certain identifying information such as name, date of birth, address, driver’s license or other identification; 2. Verify the applicant’s identity (for instance, review a driver’s license or other ID card); 3. Independently contact the applicant to verify all information provided in the application for residency against information disclosed in the consumer report including prior addresses, complete applicant name and identifying numbers.

In order to detect any of the Red Flags identified above for a current Resident, it is suggested staff take the following steps: 1. Verify the identification of the Residents if they request information (in person, via telephone, via fax, via email); 2. Verify the validity of request to temporarily or permanently change billing address; 3. Verify changes in banking information given for billing and payment purposes; 4. Obtain reasonable explanation for rent payments coming from third parties.

In the event staff detects any identified Red Flags, it is recommended to take one or more of the following steps, depending on the degree of risk posed by the Red Flag:

Prevent and Mitigate: 1. Continue to monitor an account for evidence of Identity Theft; 2. Contact the applicant or Resident

42

Apartment News

3. Change any passwords or other security devices that permit access to Resident information; 4. Notify the Program Administrator for determination of the appropriate steps to take; 5. Notify law enforcement; or 6. Determine that no response is warranted under the particular circumstances.

Protect Resident Identifying Information

In order to further prevent the likelihood of Identity Theft occurring with respect to residents and applicants, take the following steps with respect to internal operating procedures to protect resident and applicant identifying information: 1. After holding files for the appropriate time, ensure complete and secure destruction of paper documents and computer files containing resident and applicant information; 2. Ensure that office computers are password protected and that computer screens lock after a set period of time; 3. Keep offices clear of papers containing consumer information; 4. Except for applications for residency, do not request social security numbers; 5. Ensure computer virus protection is up to date; 6. Require and keep only the customer information that is necessary for landlord-tenant purposes; 7. Keep all documents containing resident social security numbers, dates of birth, numbers on driver’s licenses and other ID cards, consumer reports, account numbers on resident financial institution accounts in a secure place, limiting access only to individuals with a

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January 2019

business need for access.

Program Administration

The program administrator, a designated staff member or member of upper management, should periodically review and update the company policy to reflect changes in risks to residents and applicants from Identity Theft. In doing so, consider the prevalence of identity theft in the general multifamily community throughout your state, changes in identity theft methods of detection and prevention, and changes in the business arrangements with other entities your company does business with. If warranted, then update the policy. The designated program administrator is responsible for ensuring appropriate training of the office staff on the policy, reviewing any staff reports regarding the detection of Red Flags; implementing the steps for prevention and mitigation of identity theft; determining which steps should be taken in particular circumstances; and considering periodic changes to the policy.

Service providers should also perform activity in accordance with reasonable policies and procedures designed to detect, prevent and mitigate the risk of Identity Theft. You may want to consider, by contract, that service providers have such policies and procedures in place and that they review and report any Red Flags to staff.

About the Author: Elaine Simpson — Owner, Occupancy Solutions, LLC Operations, Leasing, Marketing Consultant and Training Specialist Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national

Resident’s Identity — continued on page 44

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Resident’s Identity — continued from 42 mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.

With over 30 years of experience in the multi family industry, Elaine Simpson founded Occupancy Solutions, LLC to provide on site operations, human

Being a Member — continued from 32 have to adjust to.

An association provides unique resources and opportunities, again, just for you! You know that every resource you have access to was made with you in mind so you can properly run your business. We predict what members will need to continue running their business in this every-changing industry so they stay relevant and successful.

An association cultivates community by hosting networking events to give

44

Apartment News

resources, housing program compliance, maintenance, marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and affordable housing communities throughout the United States. Occupancy Solutions assists communities by providing proven, cost-effective techniques and strategies that achieve increased occupancy, improve resident retention, minimize expenses and increase net operating income.

Ms. Simpson is a licensed real estate broker in

you real connection with peers. These business relationships can help you in day-to-day workflows, personal referrals and so much more. Every year, AAOC hosts General Membership Meetings, INSPIRE Property Management Luncheons, Multifamily Mingle events and so much more.

Most importantly, association involvement is an indispensable asset for successful operators. This is a friendly reminder to ask your association what they can do for you and also a reminder to invite that friend who

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January 2019

Michigan and Arizona, a Certified Senior Real Estate Specialist, a member of the National Speakers Associations, a National Apartment Association Education Institute Faculty Member, an Accredited Resident Manager a Certified Assisted Housing Manager and John Maxwell Certified Coach, Trainer and Speaker. Let Occupancy Solutions create solutions for your community. To learn more about the vast range of services and trainings Occupancy Solutions can provide, please visit www.occupancysolutions.com for more information

has not yet joined — you know more than anyone just how important it is to be a part of AAOC.

Sympathy — continued from 37 Nothing suggests that our Fed is deficient in either category, which explains in part why it continues to serve as the gold standard among central banks worldwide.

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$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2018)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2018)

$ 5.95

Pre-Move Out Inspection Checklist (2017) Duplicate

$ 6.95

_____ *1500

Courtesy Forms

DESCRIPTION

PRICE

Rules and Requirements QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2017)

DESCRIPTION

$ 5.95

PRICE

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2018)

$ 8.95

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2015)

_____

1106

Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2015)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1360

Rent Proration Table (2017)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

Notice of Denial to Rent (2016)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2018)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2018)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

DESCRIPTION

PRICE

$ 5.95

Books, Manuals, and Forms Collection QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50 $ 45.00

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

_____ Microbial Operations and Maintenance Plan — (2016)

(An Apartment Owner’s Guide to Mold)

$ 5.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____ Asbestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____ California Tenant’s Rights

$ 20.95

_____ Forms Collection (CD or USB)

$ 50.00

Maintenance Request (2011)

Downloadable forms available at www.AAOC.com at no charge for members only

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Tele­phone (

) ____________________ E-mail________________________________

Prices subject to taxes and may change without notice. ALL SALES FINAL.

January 2019

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

$______________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

www.aaoc.com

Apartment News

45

It’s coming to a unit near you… ARE YOU PREPARED? With the passage of Senate Bill 655, Mold may be a substandard housing condition. Under the new law, the presence of visible mold in a dwelling may be considered a substandard housing condition. City and county building inspectors may issue a citation against a property owner for not addressing a Mold problem under the circumstances specified in the new law.

PROTECT YOURSELF AND YOUR INVESTMENT! The Apartment Association of Orange County Mold Operations and Maintenance Plan has been updated to comply with SB 655 Become educated on the following: n

Mold Prevention and Management

n

Mold Investigation and Evaluation

n

Categories of Risk and Recommended Actions

n

Remediation Procedures

n

Mold Prevention and Control Agreement for Rental Lease

Only $45

ORDER YOUR COPY TODAY! Each copy is individually licensed and available to MEMBERS ONLY.

CALL (714) 245‐9500 to order 46

Apartment News

www.aaoc.com

January 2019

January 2019

www.aaoc.com

Apartment News

47

There’s No Need to Pack a Suitcase

Training is Just a Click Away No tickets to lose, no security checkpoint hassles, no jet lag. Just interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips. And, you may earn 50% of your annual CEC requirements from these online courses due to our partnership with Visto^, the industry’s leader in online education!

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Visto^ Help Desk at 1-866-472-2344. Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Visto^ website.

48

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January 2019

We’ve Moved to Another Location: st March 1

888-255-ORCO (6726) 7472 Orangewood Ave. Garden Grove, Ca 92841 (Garden Grove Industrial Park, Southwest Corner of Orangewood & Western)

January 2019

www.aaoc.com

Apartment News

49

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

BEACHFRONT 2 UNITS $4,199,000 LOWEST PRICE Beach front per sq.ft. in Newport Beach! Perfect for owner occupied, summer rental income.

3BR/3BA & 3BR/2BA. Walkability A+ Building 3,603 sq.ft. Lot size 3,278 sq.ft.

THINKING OF SELLING? CALL FOR A PRIVATE & ACCURATE PROPERTY EVALUATION. MIKE THORNTON | 949.689.7587 | 38 YEARS IN ORANGE COUNTY REAL ESTATE TOP MULTIFAMILY AND COMMERCIAL REALTOR® | MICHAEL@STANFIELDREALESTATE.COM #1 REAL ESTATE TEAM IN O.C. PER THE WALL STREET JOURNAL 2017 SALES | $517 MILLION | 351 TRANSACTIONS *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE 01767484. The accuracy of all information contained herein is deemed reliable but is not guaranteed and should be independently verified by personal inspection or inspection by the appropriate professionals.

Sean DRE 01024996 Mike DRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

50

Apartment News

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January 2019

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! 770 South Harbor — Morgan Group Adam Tjelmeland Anchor West Properties, Inc Burke Properties Cruz Properties Gary DeLong Jimmy Luong Maison-Delamour, LLC Parkview Apartments Premier Property Solutions Robin Springer Property

Sandra Vaighan Steve Moses Vince Chiya Properties

New PSC Members AFR Furniture Rental 3330 Garfield Avenue Commerce, CA 90040 Contact: Stacey Reyes (323) 248-8030

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

January 2019

www.aaoc.com

Apartment News

51

Featuring

Product & Service Council Members

Landcare Logic was formed by seasoned landscape professionals who shared the belief that the landscape industry needed to focus on “you”, the client again. We’re committed to you. Using new technologies, proactive consultation and better communication, we aim to add value and curb appeal to your property while also lowering your maintenance expenses.

Currently Landcare Logic provides comprehensive landscape management services in all the areas of San Diego, Orange and Riverside Counties under California Contractors’ License C27-915934.

Our mission is to provide a client-centered landscape service delivery using innovative techniques with a logical approach producing environmentally friendly landscapes.

Success in achieving our Mission will result in long-term client satisfaction and employee opportunities.

Our philosophy focuses on two primary areas.

Providing a smart landscaping service which is efficient and serves your purpose. Every touchpoint our clients have and that we have with them includes a logical approach with state of the are innovation and a focus on our client. From our customer relationship management system to operational schedules, our services extend well beyond landscaping. With sophisticated management tools, we aim to protect your investment and give shape to your longterm landscape strategy.

Providing an environment-friendly landscape service which protects our environment and mitigates your responsibilities. We aim to bring in smart, environmentfriendly and innovative techniques into our landscape management program. Landcare Logic has committed to the use of electric equipment. This allows us to reduce noise pollutions as well as air pollution. Our employees, our customers, including your tenants and the environment are noticing the benefits of this commitment.

Please consider Landcare Logic for your future landscape needs.

Jalin Gerber VP of Marketing 888-882-7055

52

Apartment News

www.aaoc.com

January 2019

Did you know that the use of asbestos was never banned and can still be present in new construction? Would it surprise you to know that your maintenance person could single handedly cost you tens, maybe hundreds of thousands of dollars by simply cutting some drywall open to make a water leak repair? According to AQMD’s (Air Quality Management District) Rule 1403, you must first test the drywall and joint compound prior to any renovation activity or minor repair if you are having an unlicensed contractor involved. Some property management companies or homeowners may have gone to the expense of sending their maintenance person to asbestos awareness training giving them the false sense of security that this certification is all they need to protect themselves. That couldn’t be farther from the truth! All that awareness course is designed to do is educate the maintenance person to identify risks associated with asbestos and at best stabilize the material so testing can be done. If the testing results are positive or you need to have access holes cut it must be done by a DOSH licensed abatement contractor like Pacific Environmental & Abatement Solutions Inc. In the past, maintenance workers and property owners have been able to get away with the old work practices due to the fact that homeowners and tenants just didn’t know any better or didn’t have access to the laws. With instant access to questions via the internet, that has all changed.

Pacific Environmental & Abatement Solutions Inc. is your asbestos and lead solution providers. Our technicians are all certified and medically cleared to tackle asbestos & lead for any emergency cuts and remodels, in accordance with all state and federal regulations. Our staff is knowledgeable in keeping your tenants safe and owners free from liability.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Asphalt Sales & Service

Carpet Sales & Service

CloudKeyz Parakeet

M & M Contracting, Inc. Rose Paving LLC

Accounting Services

Attorneys

HMWC, CPAs & Business Advisors

Antimicrobial Services

Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Fisher & Phillips, LLP Protective Law Corporation David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring

BioSweepOC

Bath Restoration or Renovations

Apartment Market Research Data

Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration Pinnacle Apartment Supply South Coast Construction & Repair Symmons

Accounting Software HENRI

Answering Service Anyone Home

ALN Data Apartment SEO CBRE – OC Multifamily

Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals

Apartment/Student Housing Kairos Investment Management Company LaundryUp RokitNow South Coast Real Estate & Property Management

Carpet Cleaning Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring

Cleaning Service Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services

Coin-Operated Laundry Equipment

Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Buying Group

Collections

Xpera Group

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management

Boiler Systems

Appliances Sales, Service & Leasing

Cabinets/Refinishing

ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Apartment Rentals Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs Pinnacle Apartment Supply S M Painting Corp South Coast Construction & Repair

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters AEI Corporation

Communications

Carpentry

TouchPoint

Buffalo Maintenance, Inc. The Cabinet Depot, Inc.

Computer Services RentDynamics

Appraisal Lee Walker Appraisals

PSC Service Provider Directory — continued on page 54

January 2019

www.aaoc.com

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PSC Service Provider Directory

Draperies/Blinds/Window Coverings

Fitness Equipment Opti-Fit Fitness Solutions

Concrete Maintenance & Repair

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

continued from page 53

Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC

Electrical KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Construction AAA Restoration Baldwin Construction CBCI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group

Countertops

California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc.

54

Apartment News

Environmental Consulting & Training A-Tech Consulting American Environmental Specialists, Inc. Coastal Risk Management Enviro Diagnostics

Environmental Services American Environmental Specialists, Inc. BioSweepOC Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc. Servpro of Huntington Beach

Estate Planning Protective Law Corporation D & D Technologies Gate Hardware

Financial Planning HMWC, CPAs & Business Advisors

Deck Coatings, Magnesite Repairs, Waterproofing

Drain Cleaning

American Appliance Rentals

Fencing & Gates

The Cabinet Depot, Inc. California Bath Restoration Liquid Amber Designs The Countertop Factory Turnaround Solutions, LLC Buffalo Maintenance, Inc. CBCI Construction McCarthy Roofing WICR Waterproofing & Decking

Electric Vehicle Products

Fire & Flood Restoration BioSweepOC Coastal Risk Management Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Restoration Management Company Service First Restoration Inc. Servpro of Huntington Beach

www.aaoc.com

January 2019

Flooring Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring

Furniture Rental AFR Furniture Rental CORT

General Contractor Baldwin Construction CBCI Construction EmpireWorks Reconstruction and Painting OC Concrete LLC PRC Restoration Service First Restoration Inc. So Cal Builders

Handyman Buffalo Maintenance, Inc.

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Insurance Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. Rey Insurance Services, Inc. Sarah Atkinson — State Farm Insurance Agent

Interior Design

Mold Remediation

Straight Designs

American Environmental Specialists, Inc. BioSweepOC Interstate Restoration Service First Restoration Inc.

Internet Services Apartment SEO apartments.com Zillow Group Rentals

Janitorial Services

Moving & Mobile Storage Right Movers

S M Painting Corp

Odor Removal

Kitchen Renovations

BioSweepOC Servpro of Huntington Beach

Baldwin Construction The Cabinet Depot, Inc. California Bath Restoration Pinnacle Apartment Supply Symmons

Landscapes/Hardscapes Agricultural Pest Control Services Forever Lawn Pacific Coast Harvest Landscape Enterprises, Inc. Richard Cohen Landscape Universal Site Services

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Banc of California Bank of America Mortgage Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Luther Burbank Savings NorthMarq Capital Opus Bank

Lighting JRG Electric Co KD Electric Company

Mailboxes Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products Buffalo Maintenance, Inc. Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company Millennial Property Maintenance Pinnacle Apartment Supply South Coast Real Estate & Property Management Universal Site Services WICR Waterproofing & Decking

The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC

Property Management Software

Paint Sales & Service

Anyone Home HENRI Rentler RokitNow

Behr Paint Benjamin Moore & Co CBCI Construction EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. S M Painting Corp Turnaround Solutions, LLC West Coast Drywall & Paint

Property Management Staffing & Training Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group

Pest Control Access Exterminator Service, Inc. Agricultural Pest Control Services Bugs Away Exterminators Coastal Risk Management Fenn Termite & Pest Control Greentech Heat Solutions Innovative Pest Solutions Lloyd Pest Control The Bee Man

PSC Service Provider Directory — continued on page 56

BONA FIDE MORTGAGE

Plumbing, Contractors & Supplies ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Symmons

Serving multi-family owners since 1983

Apartment Financing

• 2–4 units

• 5+ units

Pool/Spa Service & Repair Clear Expectations, Inc.

Pressure Washing Universal Site Services

Property Management AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. Leonardo Property Management LoCali Management Group

January 2019

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com www.aaoc.com

Apartment News

55

PSC Service Provider Directory continued from page 55 Rain Gutters Argos Homes Systems McCarthy Roofing

Real Estate/Investments CBRE – OC Multifamily Creative Investment Group, LLC DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments, LLC Marcus & Millichap NorthMarq Capital Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) South Coast Real Estate & Property Management SVN / Vanguard — Cameron Irons

Resident Screening Rentler

Reconstruction

Staffing Service

A-Rising Builders AAA Restoration Baldwin Construction Buffalo Maintenance, Inc. EmpireWorks Reconstruction and Painting Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking

PM Staffing

Roofing

Kings III Emergecny Communications Company

CBCI Construction Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Towing

Security Services/Patrol Services

Trash Services

California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

Junk Off Valet Living

Solar Thermal

Utilities & Sub Metering

Green Solar Technologies

ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors Protective Law Corporation

Telecommunications

Dedicated Transportation Services TO’ and MO’ Towing

Training Protective Law Corporation

Tree Service Harvest Landscape Enterprises, Inc.

Video Commercials NPM Staffing

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

Video Surveillance A.S. Wise, Inc. Bastion Security

Water Heaters ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.

Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction WICR Waterproofing & Decking

Website Development/Online Advertising Apartment SEO

Windows & Doors Milgard Windows & Doors Pinnacle Apartment Supply

56

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January 2019

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net A-Tech Consulting Casandra Williams 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 casandraw@atechinc.net — www.atechinc.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com

See the Advertisers Index on Page 70 for the location of our ad.

See the Advertisers Index on Page 70 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

PSC Contact Index — continued on page 58

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 70 for the location of our ad.

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.”

Why Choose Guardian Roofs?

Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience.

Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients.

Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

“Excellent job—neat and clean— definitely highly recommend them —Thank you!”

— Benito Notarstefano

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!!

Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

January 2019

Lic. No. 847279, B1 & C39

www.aaoc.com

Apartment News

57

PSC Contact Index — continued from page 57

Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com Apartment data and market research.

American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 70 for the location of our ad.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.

Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

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ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Suite 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net Baldwin Construction Marty Quick 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 martyq@baldwinconstruction.com Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com We provide multifamily loans to investors.

Bank of America Mortgage Brett Robinson 1200 Newport Center Dr., #250 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 Ph: (714) 838-0601 pbeissel@beissel.com — www.beissel.com Insurance Agency/Brokerage

Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com Paint Manufacturer & Supplier

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 70 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.

PSC Contact Index — continued on page 60

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PSC Contact Index — continued from page 59

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278

Consolidated Apartment Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 Ph: (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

Business Banking, Apartment Loans/Commercial Loans.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 70 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 70 for the location of our ad.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 70 for the location of our ad.

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker Appraisals Orange, CA 92867

714-744-1074 www.leewalkerappraisals.com

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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We are the leading screening and risk management provider for the multifamily industry.

CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com

Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.

See the Advertisers Index on Page 70 for the location of our ad.

Lee Walker, MAI

See the Advertisers Index on Page 70 for the location of our ad.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net See the Advertisers Index on Page 70 for the location of our ad.

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Insurance claims attorney. We make sure insurance pays what’s owed.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 70 for the location of our ad.

Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 Ph: (714) 541-4848 beth@elitemaid.com — www.elitemaid.com

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 70 for the location of our ad.

Fenn Termite & Pest Control Hillary Day 7322 Walnut Avenue Buena Park, CA 90620 (714) 736-9000 Hillary.day@fennpest.com — www.fennpest.com Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

PSC Contact Index — continued on page 62

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

Inside cleaning & all floor care and window washing

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com Enviro Diagnostics Rick Rainey 3100 Airway Ave, Suite 111 Costa Mesa, CA 92626 (800) 963-8184 rrainey@envirodiagnostics.com — www.envirodiagnostics.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com

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H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com

PSC Contact Index — continued from page 61 FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

We help homeowners defer or reduce capital gains taxes.

We supply all financial needs.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.

Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 70 for the location of our ad.

Green Solar Technologies John Harper 6400 Laurel Canyon Blvd.

North Hollywood, CA 91606 Ph: (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

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Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 70 for the location of our ad.

JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com

Family owned business providing service to commercial, industrial & residential.

Junk Off Mynor Melgar 1305 E. Wakeham Ave Santa Ana, CA 92705 (714) 818-3035 mynor.melgar@chhj.com — www.collegehunkshaulingjunk.com Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kay Properties & Investments, LLC Dwight Kay 46 E. Peninsula Ctr. Dr. #382 Palos Verdes Peninsula, CA 90274 (855) 466-5927 info@kpi1031.com — www.kpi1031.com

We’re a national Delaware Statutory Trust investment firm — we help with private, exclusive & off-market DST properties. See the Advertisers Index on Page 70 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com Full service property management provider for 16+ units.

PSC Contact Index — continued on page 64

www.aaoc.com

January 2019

NEW Stain Resistant Carpet

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$ 15 (material only)

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An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

January 2019

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PSC Contact Index — continued from page 62

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com

See the Advertisers Index on Page 70 for the location of our ad.

Leonardo Property Management Kari Horii 107 W. Torrance Blvd. #200 Redondo Beach, CA 90277 (213) 674-4140 kari@leonardomgmt.com — www.leonardomgmt.com Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com Custom & standard cabinets for all areas. No job too small!

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 Ph: (877) 789-6027 comesave@livable.com — www.livable.com

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com

Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com

Full apartment renovation and maintenance services

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com

Boutique style property management.

Luther Burbank Savings John Fisher 20 Pacifica, Suite 600, Irvine, CA 92618 (949) 428-8057 jfisher@lbsavings.com — www.lutherburbanksavings.com M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

See the Advertisers Index on Page 70 for the location of our ad.

NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Commercial, Personal & Health Insurance.

See the Advertisers Index on Page 70 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

NorthMarq Capital Joe Giordani 500 Newport Center Drive, Suite 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com

Put 20 Years of Property Management Experience to Work for You • All Repairs and Rehab Performed by Licensed General Contractor at Discounted Rates

2 UNITS — COSTA MESA

• All Monthly & Annual Statements Prepared by our In-House CPA • Vacant Units Made Rent-Ready in 7 Days • Routine Inspections Performed to Prevent Large Repairs

”Thank you for getting our unit rented before it was even rent-ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow Real Estate Broker CA BRE # 01205240

paul@southcoastrealestatebroker.com • www.southcoastrealestatebroker.com

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800-541-1962

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

See the Advertisers Index on Page 70 for the location of our ad.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.

Protective Law Corporation David Duringer 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 (949) 215-9995 info@lawnews.tv — www.lawnews.tv R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 70 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com

PSC Contact Index — continued on page 66

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 70 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 70 for the location of our ad.

January 2019

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65

PSC Contact Index — continued from page 65

Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 Ph: (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Right Movers Tim O’Green 2631 Michelle Dr. Tustin, CA 92780 (714) 800-3559 tim@rightmovers.biz Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588 See the Advertisers Index on Page 70 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 70 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com Provide visible security patrol for multifamily housing.

AIR CONDITIONING & HEATING

Cell-909-228-9956 Service • Repair • Installations Since 1988

Joe Mottes

So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 70 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com

Licensed, Bonded, Insured C-20 # 538090

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Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Sarah Atkinson — State Farm Insurance Agent Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com — atkinsonagency.com Providing insurance and financial services.

Steadfast Management Company, Inc. Justin Maranto 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 justin.maranto@steadfastco.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 70 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com

See the Advertisers Index on Page 70 for the location of our ad.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Suite 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com Urban Surfaces Nicole Sims 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 nicole@urbansurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org

V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 70 for the location of our ad.

Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking Sean Krubinski 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 customerservice@wicr.net — www.WICR.net Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

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ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings

EVICTIONS

PEST CONTROL

Block & Associates......................Inside Back Cover

Access Exterminator Service..................................15

Brennan Law Firm.......................................................43

Lloyd Pest Control......................................................71

Duringer Law Group, PLC.......Inside Front Cover FENCING & GATES

AIR CONDITIONING & HEATING

CLEANING SERVICES

Alertt Access Gate Controls....................................12

JM Air Conditioning & Heating............................66

V & S Carpet and Flooring Services....................69

Buffalo Maintenance, Inc.........................................18

APPLIANCES—REPAIRS, PARTS, RENTALS

COIN-OPERATED LAUNDRY EQUIPMENT

FLOORING, REPAIRS, TILE

ACE Commerical Laundry Equipment, Inc......28

Brent Collins Construction......................................39

Lin-Ed’s Appliance Service & Repair...................20 ORCO Apartment Supply........................................49 R&B Wholesale Distributors, Inc. .......Back Cover

National Service...........................................................51 WASH Multi Family Laundry Systems................17 COLLECTIONS

APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................60

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover

Buffalo Maintenance, Inc.........................................18

PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing..........................................6 California Rooter & Plumbing................................27 ORCO Apartment Supply........................................49 PORCELAIN REFINISHING

Bath Crafters....................................................................8

Carpet Crafts.................................................................63

PROPERTY MANAGEMENT

V & S Carpet and Flooring Services....................69

JLE Property Management Inc.............................23

GATED ENTRIES

ProActive Realty Investments Inc........................51

Alertt Access Gate Controls....................................12

Roberts Management & Investments...............16

HANDYMAN

South Coast Real Estate & Property Mgmt......64

CONCRETE MAINTENANCE & REPAIR

South Coast Construction & Repair....................10

RAIN GUTTERS

C & C Paving Company, Inc....................................60

OC Concrete, LLC..........................................................7

HEATING & AIR CONDITIONING

Argos Home Systems..................................................4

ATTORNEYS

C & C Paving Company, Inc....................................60

JM Air Conditioning & Heating............................66

Out of the Gutter .......................................................65

Block & Associates......................Inside Back Cover

CONSTRUCTION

INSURANCE

Brennan Law Firm.......................................................43

Brent Collins Construction......................................39

Farmers Insurance —

ASPHALT SALES & SERVICE

Duringer Law Group, PLC.......Inside Front Cover

Buffalo Maintenance, Inc.........................................18

The Judge Law Firm..................................................22

COUNTERTOPS

BATHROOM RENOVATIONS

South Coast Construction & Repair....................10

KITCHEN RENOVATIONS

The Countertop Factory...........................................32 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

BATHTUB REFINISHING

Bath Crafters....................................................................8

Theresa Simes Agency.............................................58

MTD Kitchen.................................................................13 South Coast Construction & Repair....................10 LEAK DETECTION

California Rooter & Plumbing................................27

Brent Collins Construction......................................39

LENDING

Buffalo Maintenance, Inc.........................................18

American First Credit Union...................................70

BLINDS

Rash Yambo Decking & Stairs...............................25

Bona Fide Mortgage..................................................55

Apex Window Decor.................................................39

DECKING

Chase Multifamily Lending.......................................2

CABINETS/REFINISHING

All Proof Decks.............................................................54

Brent Collins Construction......................................39

DOORS, WINDOWS

South Coast Construction & Repair....................10

California Replacement Windows.......................31

The Cabinet Depot.....................................................30

DRAINS

Aarow Drain & Plumbing..........................................6

CARPENTRY

Brent Collins Construction......................................39 Buffalo Maintenance, Inc.........................................18 CARPETS

Carpet Crafts.................................................................63 ORCO Apartment Supply........................................49 R&B Wholesale Distributors, Inc. .......Back Cover

REAL ESTATE INVESTMENTS

CBRE................................................................... Insert, 25 Hom Sotheby’s International Realty — The Stanfield Group...................................................50 Kay Properties & Investments...............................41 ProActive Realty Investments Inc........................51 South Coast Real Estate & Property Mgmt......64 SVN/Vanguard Investment Properties— Webster.....................................................................59 The Bridge Group.......................................................40 W. R. Gorman................................................................44

OpusBank.......................................................................21

ROOFING

MAIL BOXES

Dale’s Roofing...............................................................38

ORCO Apartment Supply........................................49

Guardian Roofs.............................................................57

R&B Wholesale Distributors, Inc. .......Back Cover

Imperial Roof Management...................................61

MAINTENANCE, REPAIRS, PRODUCTS

McCarthy Roofing........................................ Insert, 47

Brent Collins Construction......................................39

McCormack Roofing..................................................29

California Rooter & Plumbing................................27

Buffalo Maintenance, Inc.........................................18

Royal Roofing..................................................................9

DRAPERIES/BLINDS/WINDOW COVERINGS

R&B Wholesale Distributors, Inc. .......Back Cover

Apex Window Decor.................................................39

MOLD REMEDIATION

R&B Wholesale Distributors, Inc. .......Back Cover

American Environmental Specialists..................58 ORNAMENTAL IRON

DRYWALL

Brent Collins Construction......................................39 ELECTRICAL

Alertt Access Gate Controls....................................12 Brent Collins Construction......................................39 PAINT SALES & SERVICE

SECURITY SERVICES

Alertt Access Gate Controls....................................12 UTILITY BILLING

Livable..............................................................................35 WATER HEATERS

California Rooter & Plumbing................................27

V & S Carpet and Flooring Services....................69

Buffalo Maintenance, Inc.........................................18

CARPET CLEANING

ENVIRONMENTAL SERVICES

S M Painting Corp.......................................................16

WINDOWS

V & S Carpet and Flooring Services....................69

American Environmental Specialists..................58

Sondance Painting.....................................................32

California Replacement Windows.......................31

68

Apartment News

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January 2019

Rash Yambo Decking & Stairs...............................25

ORCO Apartment Supply........................................49

January 2019

www.aaoc.com

Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

Aarow Drain & Plumbing.............................................6

Chase Multifamily Lending..........................................2

OpusBank..........................................................................21

Access Exterminator Service.....................................15

Dale’s Roofing..................................................................38

ORCO Apartment Supply...........................................49

ACE Commerical Laundry Equipment, Inc.........28

Duringer Law Group, PLC..........Inside Front Cover

Out of the Gutter ..........................................................65

Alertt Access Gate Controls.......................................12

Farmers Insurance —

ProActive Realty Investments Inc...........................51

Theresa Simes Agency..........................................58

Rash Yambo Decking & Stairs..................................25

Guardian Roofs................................................................57

R&B Wholesale Distributors, Inc. ..........Back Cover

Hom Sotheby’s International Realty —

Roberts Management & Investments..................16

All Proof Decks................................................................54 American Environmental Specialists.....................58 American First Credit Union......................................70 Apex Window Decor....................................................39 Argos Home Systems.....................................................4 Bath Crafters.......................................................................8 Block & Associates.........................Inside Back Cover Bona Fide Mortgage.....................................................55 Brennan Law Firm..........................................................43

The Stanfield Group................................................50

Royal Roofing.....................................................................9

Imperial Roof Management......................................61

S M Painting Corp..........................................................16

JLE Property Management Inc................................23

Sondance Painting........................................................32

JM Air Conditioning & Heating...............................66

South Coast Construction & Repair.......................10

Kay Properties & Investments..................................41

South Coast Real Estate & Property Mgmt.........64

Lee Walker Appraisals..................................................60

SVN/Vanguard Investment Properties—

Lin-Ed’s Appliance Service & Repair......................20

Webster........................................................................59

Brent Collins Construction.........................................39

Livable.................................................................................35

The Bridge Group..........................................................40

Buffalo Maintenance, Inc............................................18

Lloyd Pest Control.........................................................71

The Cabinet Depot........................................................30

C & C Paving Company, Inc.......................................60

McCarthy Roofing........................................... Insert, 47

The Countertop Factory..............................................32

California Replacement Windows..........................31

McCormack Roofing.....................................................29

The Judge Law Firm.....................................................22

California Rooter & Plumbing...................................27

MTD Kitchen....................................................................13

V & S Carpet and Flooring Services.......................69

Carpet Crafts....................................................................63

National Service..............................................................51

W. R. Gorman...................................................................44

CBRE...................................................................... Insert, 25

OC Concrete, LLC.............................................................7

WASH Multi Family Laundry Systems...................17

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Apartment News

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70

COUNTY

January 2019

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January 2019

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Apartment News

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RENTAL HOUSING RETROSPECT

Our Magazine, Still a Valuable Resource After All These Years

T

he Orange County Apartment House News, or Apartment News as we know it today, has been a valuable resource for members since the foundation of our association. The first Presidents’ Message appeared in December 1961 and is still completely true, all these years later.

Have a moment you would like to share? Email it to Craig Kirkpatrick at ckirkpatrick@aaoc.com

72

Apartment News

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January 2019

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