January 2017 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVII

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January 2017

Introducing Our 2017 President, Craig Kirkpatrick See Page 4

In this issue: Protect Yourself Against Liability Within Your Community............................................ 24 What To Do If Your Applicant Is On a Visa........................................................................... 28 Understanding Property Values from “Cash In on the Myths of Real Estate”............... 34 Checking In................................................................................................................................. 38

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

•

VOL. LVII

• January 2017

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — A Stroll Down Memory Lane…

Are the Good Days Behind Us?

13 RenTV Seminar 17 Fair Housing Seminar

6 Executive Director Report/ Lou’s News

25 2017 Annual Trade Show and Conference 32 Thank You to Our CHPEP Instructors

8 Sacramento Report — Fresh Faces, Old Issues (Again)

33 Congratulations CHPEP Graduates!

10 Legal Corner — Questions and Answers

41 Online Training with Grace Hill 63 NAA Community Site & Online Resource

14 Federal Focus

69 ApplyConnect Tenant Screening

18 Dear Maintenance Men

24 Protect Yourself Against Liability Within Your Community By Elaine Simpson

36 Pulse on th Marketplace — Trump Presidency: Instant Paradigm Change?

28 What To Do If Your Applicant Is On a Visa By Becky Bower

45 Welcome New Members

34 Understanding Property Values from “Cash In on the Myths of Real Estate”

46 PSC Corner — Entrata

38 Checking In By National Apartment Association

47 Product & Service Council Members’ Buyer’s Guide

Features

By William R. Gorman

70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

January 2017

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

JANUARY 2 — New Year’s Holiday

Monday, Office Closed

10 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

17 — General Membership Meeting

Tuesday, 7:00–9:00 pm, Embassy Suites, See Page 5

FEBRUARY 14 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

20 — Presidents’ Day Holiday Monday, Office Closed

21 — General Membership Meeting

Tuesday, 7:00–9:00 pm, Embassy Suites

23 — Fair Housing Seminar

Thursday, 9:00 am–12:00 pm, AAOC Offices, See Page 17

MARCH 8 — Trade Show Move-In

Wednesday, 12:00–6:00 pm, OC Fair & Event Center, See Page 25

9 — 46th Annual Trade Show & Conference

Thursday, 8:30 am–4:00 pm, OC Fair & Event Center, See Page 25

14 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

23 — Pest Control Issues Seminar

Thursday, 9:00–11:00 am, AAOC Offices

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Craig Kirkpatrick Alan Dauger Michael Chew

n n

Nicholas Dunlap Tim Gorman James Wohrman Rick Roshan Nicholas Dunlap

Directors n n n n n

Frank Alvarez Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.

n n n n n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

n n

n

Dale Hayden Jerry L’Ecuyer Nick Lieberman Jim Loftus John Tomlinson Robert C. Shaw Robert B. Thompson Dean Zarkos

Do you know…

AAOC is led by people just like YOU…Owners!!

January 2017

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Apartment News

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PRESIDENT’S MESSAGE C raig K irkpatrick

A Stroll Down Memory Lane…

Are the Good Days Behind Us?

I

t’s an honor and a privilege to be your new AAOC President. I want to give a big thanks to your Board of Directors for selecting me to serve in such a lofty position! I will be following in the large shoes of Nicholas Dunlap who was an outstanding President and is a leader in our industry. Thanks Nicholas for your service!

I’ve had a long history with AAOC dating back to the early 1980’s and have seen our business change in many ways.

Hence the subtitle: “Are the good days behind us”? Or are they ahead of us?

I remember in the early to mid 80’s when investors we represented purchased a large property in Tustin for the unheard of price of $50,000 per unit.

How much are your units worth today?

I also remember the “experts” predicting

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that upwards of 10,000 new units would have to be built to keep up with the expected population growth. However the population in the OC exploded during that period from approximately 2M people to currently just over 3M people—or 50%! I don’t know how many units were built during that time, but it’s safe to say the number is fewer than 10,000 annually and not enough to keep up with this growth. Rents as we know have also risen dramatically since those early days to the point that the idea of rent control in Orange County gets thrown around by legislators and media alike. Moreover, rent control has been an issue AAOC and others had to strongly oppose and probably will have to fight against in the future. So are the good days behind us or are they indeed

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January 2017

ahead of us? To be continued…

2017 is shaping up to be another exciting year; Steve Duringer will speak to a full house at the January Membership meeting while Rent Control is tentatively scheduled for the February meeting. We will be adding content to the Legacy program to educate and address concerns that second and third generations might have about entering this business. And of course there’s our Trade Show in March. And that only covers the first quarter!

Craig has been in the rental housing industry since 1981. He currently lives in San Clemente with his wife and enjoys traveling around the world.

General Membership Meeting Tuesday, January 17, 2017, 7:00–9:00 pm

Back by Popular Demand!!

Legal Corner Live 7!

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AAOC is proud to welcome back our very own Stephen C. Duringer, Esq., for the 7th Annual Legal Corner Live! As a featured legal columnist in the Apartment News magazine, Steve will once again bring his experience and expertise in the rental housing industry directly to you…Live and in Person!

Learn all about: 2016 Legislative Recap — What’s New for 2017 New Forms, New Notices — Know what’s new!

Tenant Screening Changes — Do it right!

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Stephen C. Duringer, Esq. We will also be swearing in our 2017 Board of Directors and recognizing the graduates of the Fall 2016 Certified Housing Provider Education Program

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

LOU’S NEWS B y L ou P enrose E xecutive D irector

T

he New Year is upon us and, certainly this year, the operative word is “new.” There are new events and programs for Apartment Association of Orange County members. There is a new President of the United States. There are a plethora of new California laws affecting the way we run our businesses and our industry.

There is a new C.E.O. of the National Apartment Association. There is a new President of the Board of Directors of

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your Apartment Association of Orange County. There is a new “Super Majority” in the California State Legislature. As my good friend and former Apartment Association President Bill Gorman would say: “there is no good news or bad news, there is only news.” So, let us assess, adapt, modify and more forward into 2017 together.

The Apartment Association of Orange County provides ongoing opportunities for all our members and

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January 2017

industry partners to renew industry education, business relationship building, and legislative advocacy. The January General Membership Meeting is a must attend event featuring our guest speaker, industry legal expert Stephen Duringer. You can read Mr. Duringer’s “Legal Corner” column each month in the pages of the magazine you are currently holding. This is your opportunity to learn from Steve directly and he is always available for questions.

If you own units in California, you don’t want to miss this.

The Apartment Association General Membership Meetings are the single best forum for independent rental property owners to learn, share, mingle and connect. The programs and speakers this year will continue in the spirit of helping small owners. So, come for valuable information, and stay for the social hour and food!

Mark your calendar for the 46th Annual Trade Show and Conference, scheduled for Thursday March 09th.

Last year saw a record breaking 26% increase in attendance and we look to beat our record. The annual event allows you to see the latest products and services in the apartment industry all under one roof as well as opportunities to win cash and prizes while spending time with your apartment industry friends.

I mentioned earlier the new “Super Majority” in both houses of the California State Legislature. This domi-

nance gives one political party (the Democrat Party) power to pass taxes, amend political spending laws, move constitutional amendments to the ballot or enact urgency legislation without Republican support. Given the fact that housing is a top tier issue in California public policy, and multifamily housing is the fastest growing segment therein, I expect our full attention will be necessary in participating in this upcoming legislative year. Legislative Advocacy continues to be vital in a thriving industry like the multifamily housing industry here in Orange County and throughout our great State.

Executive Director Lou Penrose at the California State Capitol in Sacramento

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Apartment News

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SACRAMENTO REPORT

Fresh Faces, Old Issues (Again)

T

B y J on S mock & R on K ingston

he opening lines for this post- upon the convening of legislators to election report were written, begin a fresh round of legislative activscrapped, rewritten, and scrapped ity in 2017.

A new legislative session began on again, and repeated. It’s hard not to inject some concern about the obvious December 5, bringing 9 new Senators and growing fissures in our society. and 22 new Assembly Members to join Political differences appear to have returning colleagues for the 2017–18 attached themselves to every level of session. In the Senate, “new” memberhuman activity. The feuding Hatfields ship does not necessarily mean unfaand McCoys of legend were small pota- miliarity except for 3 Senators who are toes compared to today’s divisive dialog. truly new to the Capitol: Josh Newman JLE.ad:Layout 1 was 3/8/10 11:21 AM Page 1 25), Henry Stern (SD 27), and Scott (SD This observation on full display

Wiener (SD 11). The other 6 newly dubbed Senators are familiar figures from their prior Assembly service.

Democrats in the Senate again enjoy a super-majority 27-vote margin over their Republican colleagues. And in the Assembly, their super-majority numbers swelled to 55–25, providing a 1-vote cushion above the minimum 54-vote threshold for new taxes and urgency legislation. Among the latest “newbies” are returning Assembly

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Apartment News

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January 2017

Members Sharon Quirk-Silva (AD 65) and Al Muratsuchi (AD 66) who recaptured their respective legislative seats after losing their first re-election effort in 2014.

With the organizational process well underway, fitting new and returning legislators into important committee slots, the legislative leadership must now turn attention to perennial issues confronting the constituency: transportation grid-lock, housing shortages, aging water infrastructures, education funding shortfalls, et cetera, et cetera, et cetera. California’s needs seem to grow exponentially year and after year without end. There is no magic solution in sight now, but maybe something new may emerge among these freshly installed Senate and Assembly Members.

The following comment pertains to clarification of an item of special interest and a reminder of a plumbing retrofit that needs to be done pursuant to prior legislation if not already accomplished.

Bed Bugs. As noted last month, a new law operative on and after July 1, 2017, will require new leases and month-to-month rental agreements to include a specific notice regarding bed bug identification, behavior, and biology.

All current tenants must receive the same disclosure notice by January 1, 2018. (Civil Code 1954.603.) The remaining sections in the new law are effective January 1, 2017, including a provision that prohibits an owner from showing, renting or leasing any vacant dwelling unit that the owner knows has

a current bed bug infestation (Civil Code 1954.604), and prohibits owners from retaliating against a tenant for reporting a suspected bed bug infestation.

Plumbing Fixtures. On or before January 1, 2017, all noncompliant plumbing fixtures in any single-family residential real property built prior to 1994 must be replaced with waterconserving plumbing fixtures. For multifamily residential real property built prior to 1994, all noncompliant plumbing fixtures must be replaced with water-conserving plumbing fixtures on or before January 1, 2019. Installation may be more difficult than expected.

Replacing a faucet may involve replacing water supply lines and angle stops.

Replacing a toilet may include replacing flooring because the toilet footprint may not match the old footprint. When purchasing a new faucet, ensure that the faucet matches the cover and openings in the sink.

Water Conservation. The State Water Control Board has recently voiced concern over reports from local agencies throughout the state of customers slipping back into old usage patterns. Increased water usage in the face of another drought year suggests the need for tighter control beyond voluntary cutbacks. We could all be in a world of hurt if the trend continues unabated.

Look for updates on this issue as at this writing the slushy wet snow continues to fall in the northern Sierra.

Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500

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LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers of Housing and Urban Development (HUD) issued ‘guidelines’ with respect to criminal background checks on April 4, 2016. Those HUD guidelines extend protections for individuals with criminal histories. They build on similar policies issued by HUD in 2015 that No, that policy needs to be revised. only applied to public and federalThere have been significant changes to assisted housing. The new guidelines the tenant screening process over the prohibit the use of arrest records to past couple of years. Most notably, the deny residency. Additionally, denials General Counsel for the US Department based on convictions consider the 0404-15_PRESTIGE_AAOC 1-4page_300:Layout 1 1/24/16 3:06 PM Pagemust 1 I’ve always had a policy of refusing to rent to persons who have been arrested. Kind of seems best to keep those folks out of my buildings. After all, if they didn’t do anything wrong, they wouldn’t have been arrested, right? Is that policy ok?

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nature and severity of the incident.

Overall, the guidelines seek to end blanket exclusions of prospective residents based on criminal history in favor of a more individualized approach that is more narrowly tailored to achieve property safety and security concerns. Note that those with criminal histories are not a protected class under the Fair Housing Act (FHA). HUD has crafted the policy using disparate impact theory. Disparate impact allows

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fair housing complaints to proceed where actions have a discriminatory result even if there was no intent to discriminate. The better process is to develop a screening process that identifies prospective residents who have been convicted of a serious crime against persons or property. Further, your inquiry should take into consideration factors that demonstrate a risk to resident safety and/or property. The guidelines suggest that a policy that fails to take into account the nature and severity of an individual’s conviction is unlikely to satisfy the new standard.

Further, a policy that does not consider the amount of time that has passed since the criminal conduct occurred is unlikely to satisfy the standard.

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Any new forms I need to start using in 2017?

Beginning July 1, 2017, all prospective tenants must receive certain notifications regarding bed bugs and how to control them. Your apartment association will have revised rental agreements, bed bug addendums and other notification documents revised by the time this article is published and will be available for your use. All current residents must receive the same notifications and information by January 1, 2018.

Essentially, the notifications include information about bed bug identification, behavior and biology and it will stress the importance of cooperation for prevention and treatment. Additionally, a new law encourages (does not require) owners and managers to provide residents with a booklet about common property related environmental hazards. The booklet is titled “Residential Environmental Hazards: A Guide for Homeowners, Homebuyers, Landlords and Tenants” was created with your tax dollars by the state and provides scary information about radon gas, asbestos, lead based paint, formaldehyde, water and soil contamination. It is available

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January 2017

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3:47 PM

Q&A — continued from 11 free to download at www.cdph.ca.gov.

Can’t seem to keep my apartments maintained. Lately, it seems like they are falling apart. I do the best I can, I fix most stuff myself, and contract out some, but it seems like some of my tenants are sabotaging the apartments. I’ve replaced the smoke detectors in one of my rentals three times in the last year. I know something’s up, what do I do?

It’s more important now than ever before that you establish and follow an operations and maintenance plan when managing and maintaining your rentals.

Not only is it just good business sense to maintain your rentals properly, but also the law mandates your prompt response to complaints of serious habitability defects. It is critical to identify tenants who engage in damaging and destructive conduct. Although the code

12

Apartment News

specifically precludes a tenant from benefiting due to his inflicting damage to the apartment, often it is difficult to prove the tenant caused the habitability defect. A good practice to enact is to create a maintenance log of repairs to each unit. Many owners will require a tenant “sign off ” when the repair is completed, other owners photograph the repaired item upon completion as proof of completion. These practices will support your claim that the “selfdestructing” smoke alarm is being damaged by the tenant. Several pieces of legislation have been enacted to crack down on the small minority of landlords who fail to properly maintain their buildings. Depending upon the severity of the defect, and providing that it is not tenant caused, a landlord may be cited by one of several governing agencies and given a period of time, ten to thirty-five days to make the repairs. If the repair is not completed as required, there are provisions that would allow the governing agency to

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January 2017

make the repair, and add the fees and costs of correction as a lien against the property. Additionally, legislation eliminates the tax benefits to the owner during the period of non-compliance, and in extreme circumstances, precludes an offending owner from demanding or accepting rent. Now more than ever before, it is critical that you document your repairs and identify the residents who are engaged in sabotage or other destructive conduct.

Just when I thought I was doing everything right, I think maybe I’m not. Here’s the short version. I’ve had my building on the market for a while, waiting for a buyer. I received an offer and we opened escrow a couple of weeks ago. The buyer is doing his due diligence and is going through the books records and all of that. A couple issues arose. First, the buyer is doing his inspections of the units and we gave all of the residents plenty of notice of when the buyer and his inspection people would visit

each unit. My manager served written notices to all, and provided well over the required twenty-four-hour notice, most got at least three days’ prior notice. Well, Mr. Thinks He Knows It All in one of the apartments just sent me a letter warning me that if anyone enters “his” apartment he will sue everyone. Says he used to go to law school; that he knows his rights, says I can’t go in. Needless to say, this was unexpected.

I have the inspectors and appraisers and the buyer scheduled to visit at the same time. The buyer is very hands on, and says he must personally inspect each unit. If he doesn’t let me in, it may jeopardize the sale, what do I do?

Mr. Thinks He Knows It All is mistaken.

California law provides that residents must allow access to and entry for appraisers and prospective purchasers, among others, upon service of at least twenty-four hours’ notice. His failure to allow access violates California law and is a breach of your rental agreement.

Your resident needs a little “prompting.”

Prepare a Three-Day Notice to Perform Condition or Covenant directing him to comply with California law and the terms of your agreement by allowing access at the already noticed date and time. Additionally, provided his tenancy is a periodic tenancy, and your property is not subject to rent control, a notice of termination of tenancy can be a great motivator. Prepare a Notice of Termination, and instruct your manager to serve it at the same time as the Notice to Perform or Quit. Let the resident know that provided he allows access as scheduled, you will rescind the notice of termination. But if he doesn’t, he should start packing. Given the alternatives, compliance almost always occurs. In the unlikely event he continues in his refusal, you have several options. Typically escrow instructions will preclude your evicting a tenant without the buyer’s consent once escrow is opened, check your escrow instructions to see if this applies.

Most buyers would have no problem

January 2017

and will consent to his removal. The buyer and lender can be appeased by agreeing to a hold back in escrow of sufficient money to effect any needed repairs to the unit, and or to cover eviction costs. Escrow instructions can be amended to allow for reimbursement for repairs, and costs, or a return of the retained money to you.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 245,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

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Apartment News

13

FEDERAL FOCUS — THE NAA CONNECTION

M

ark your calendars and make your travel arrangements for the 2017 NAA Capitol Conference and Lobby Day which will take place March 7 and 8 in Washington, D.C. The Capitol Conference will start after lunch on March 7 with an issues orientation and advocacy training session. We will train you to be an effective advocate for the apartment industry through this high-impact programming, including a presentation by

presidential historian and Pulitzer Prize-winning author Doris Kearns Goodwin, our keynote speaker.

Both the House and Senate will be in session on Lobby Day giving everyone an opportunity to connect with their members of Congress. Remember, NAA’s goal is to reach all 535 Congressional offices—that’s 435 Representatives and 100 Senators. There are also more than 50 new members in the 115th Congress making this Lobby Day especially

– – – – –

important.

In 2016 NAA focused on three issues during the Capitol Conference—mitigating “drive-by” Americans with Disabilities Act (ADA) lawsuits, streamlining the Section 8 Housing Choice Voucher program and opening up more private sector options for flood insurance. We scored a victory on Section 8 vouchers with passage of the Housing Federal Focus — continued on page 16

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Federal Focus — continued from 14 Opportunity through Modernization Act that eliminated much of the bureaucracy around the inspections process.

We were not as successful on the other two issues though our preferred legislation on those topics advanced a great way towards passage. The issues remain critical today so we are reprising our focus on ADA lawsuits and flood insurance at the 2017 Capitol Conference and Lobby Day. The effort on flood insurance has added importance this year as the National Flood Insurance Program (NFIP) will expire in September. Without the NFIP apartment owners and operators would have few, cost-prohibitive options for flood insurance. This program must be extended and improved.

Added to the list of issues for the 2017 Capitol Conference is tax reform.

Back when we all thought Hilary Clinton would be the next President of the United States, the odds of tax reform actually happening were low. There was simply too wide of a gulf between Secretary Clinton and the GOP. Those odds are now flipped on their head.

Reform of the tax code was a hot topic during the campaign and Presidentelect Trump’s team has stated it is a “200-day” priority after the repeal and/ or replacement of the Affordable Care Act. Meanwhile, House Republicans have crafted a proposal they call a “blueprint” for tax reform which suggests some fairly radical changes to the

code, including areas impacting real estate. Their goals are generally the same or similar to those of the Presidentelect but it’s the details that matter. That will be the first level of negotiation.

A critical decision the majority powers must make is what kind of bill they want to pass—the preferred Republican package or a negotiated bill that includes Democratic priorities.

Recently, the concept of durability has come up a lot in this context.

Specifically, according to advisors close the President-elect, Congress should take a bipartisan approach to tax reform (like was done in 1986) so that whatever bill is passed survives beyond the GOP majority. The obvious comparison is to the Affordable Care Act—a bill passed on party lines without a single GOP vote that now is almost certain to be repealed or significantly weakened.

The President-elect wants a legacy which demands a bipartisan approach.

No matter what route tax reform takes, the apartment industry will have to be involved. Anyone who was in the industry when the Tax Act of 1986 was passed will remember how significant —positive and negative—this legislation was for commercial real estate. This new round of reform is shaping up to be potentially as significant with a lot of specific implications for our industry.

Literally everyone who develops, owns or manages apartments or who works for a company that does will be impacted by tax reform. As such, everyone needs to be involved. The table is being set

and it’s up to you if you want to be a guest or a main course.

Your lives are very busy and it can be extremely challenging to cram one more task onto an already overflowing list. The good news is that NAA now makes it easy to do your part for the industry. Our new Advocacy365 App puts Congress in the palm of your hand. It’s your year-round indispensable tool that’s packed with resources to keep your finger on the legislative pulse of the apartment industry. The app’s key elements include talking points and fact sheets on the issues, the ability to directly communicate with your legislators, Congressional directories, yearround mobile action alerts sent directly to you and much more. Download the app now and take apartment advocacy with you wherever you go.

Great advocacy means carrying the message to your elected officials all year long. But, the NAA Capitol Conference and Lobby Day is the oncea-year opportunity for our advocates in Washington, D.C., to show the Congress the power of the industry. Go to the NAA website to register and talk with your local affiliated association about being part of the effort. I know you care about the future of your industry, your business and your bottom line and want to be part of our effort to make the voice of the apartment industry heard.

Thanks for reading. Talk to you next month.

Regards, Greg

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructed by: Fair Housing Council of Orange County Date:

Thursday, February 23, 2017

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

3 CEC Points

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on February 23, 2017 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

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MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

January 2017

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17

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

Slab leaks! They are the bane of my existence! Turns out the problem is the hot water recirculation line. I’m trying to decide if I should fix it again or just abandon the line and remove the circulation pump and be done with it. What harm can it do? Do I really need a hot water return line for my residential units? John

Dear John:

Unfortunately, dealing with slab leaks

is almost a “rite of passage” for property owners or managers. First, let us demystify what a return line really is.

Simply, it is a dedicated hot water line which loops from the water heater to the furthest unit, and back to the cold water heater inlet. Its purpose is to maintain hot water at each tap by assistance from the circulation pump. The circulation pump constantly delivers hot water through the return line or loop. A slab leak is a water line break under the concrete floor of a building.

Palm Court

A water pipe under a concrete floor can leak for a long time before it is noticed or it can bubble up through cracks in the concrete depending on soil conditions. The most reported type of slab leak is on the hot water side of the plumbing and along the return line of the recirculating system. The reason for the return line being the most popular leak point is because the water never stops moving and it wears away and Maintenance — continued on page 20

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Our goal is to provide you with an apartment living lifestyle that meets your comfort and needs. Whether it’s WIFI access in the apartment community common areas, beautiful outdoor pools (at most locations) or 24 hour laundry facilities, The Management Works apartment communities is where you can relax in your quality apartment home.

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Maintenance — continued from 18 corrodes the pipe.

We do not recommend canceling the return line and removing the pump.

This will cause other unintended consequence such as a slow delivery of hot water to many of the units in the building. The lack of a pump will waste water while the residents wait for hot water to come out of the tap which in turn will make the water heater work harder. Not only will this annoy the

residents, it will cause the water heating bill to go up.

As for repair of the return line, there are a number of solutions. If the return line has chronic leaks, it is best to run a new line outside the slab. The old return is canceled at the pump and the furthest plumbing fixture in the building and the new line installed and routed back to the water heater.

Another solution after the pipe is repaired is to limit the incoming water pressure with a pressure regulator and

put a timer on the recirculation pump to operate only at peak demand times such as morning and evening. Installing a water softener system will also help keep both the hot water heater and water lines from corroding as quickly.

Dear Maintenance Men:

I am installing safety grab bars in all of my showers & bathtubs and I need some guidance on the installation procedure. What do I need to know to install these bars correctly? David

Dear David:

The use of handrails and safety bars help provide stability and extra support required by the elderly and people with limited mobility. Approved ADA grab bars are available in a wide variety of configurations, colors and finishes.

The most common is the stainless steel or chrome finish. The grab-bars must be able to support a dead weight pull of 250 pounds. The preferred method is to bolt directly into the wall studs. This is not always practical, as the stud might not line up where they are needed. Grab-bars can be mounted vertically or at an angle to match wall stud spacing. If finding studs becomes a problem, alternate installation methods are available. If your walls are in good condition, you may use large toggle bolts or if you have access to the backside of the shower or bath walls, insert a backer plate or add a new stud for an anchor point. Safety grab bars can be located at any local hardware store. It is advisable that you check ADA requirements with local, state and federal agencies for regulations governing height, distance & angle of the bars.

Dear Maintenance Men:

I was cleaning the kitchen stove in one of my vacant units and noticed the free standing stove tipped forward when I put a bit of weight on the open oven door. It looked a bit dangerous and was wondering how I can fix this issue. Rick Maintenance — continued on page 22

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common, removing a turkey, roast or other large item from the oven and placing it on the open door. The extra weight is enough to tip the stove forward.

The solution is an “anti-tip bracket” installed behind the stove. An anti-tip bracket is “L” shaped and usually installed on the floor and against the wall (towards the back of the stove) for one of the rear legs to slide into. Replacement parts are available at any hardware or home center stores, however, if not installed, there is a good chance, it is still in the plastic bag tied to the back of the stove. Shut off the circuit breaker or gas line feeding the stove, carefully slide the stove away from the wall, ensure a bracket isn’t installed (the last time the stove was slid against the wall it may have simply missed the bracket) and if not installed, search around for the original

Maintenance — continued from 20 Dear Rick:

You are very lucky it was you and not one of your resident’s children that found out about the dangers of a tipping oven. First let us explain what a tipping oven is: Most stoves with an oven are free standing appliances. The stove is placed in the kitchen, gas or electrical lines are installed and it is ready for use, very simple. The issue arises when a resident is using the stove and they or a child opens the oven door and puts weight on the open door. This causes a cantilever effect which may pitch the whole stove forward causing the stove top pots or pans to fly off the stove and onto the person or child in front of the stove. Best case scenario is this causes a mess in the kitchen and worse case is a resident or child is badly burned or disfigured. It is not uncommon to hear about a small child wanting to see what Mommy is cooking by using the oven door as a stepping stool or even more

plastic bag. Hopefully, the instructions and template is still in the bag.

Keep in mind installing an antitipping bracket is both a resident safety issue as well as an owner liability issue.

This is a $10.00 part and a ten minute install that will keep both you and your resident out of hot water.

If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors and Chairman of the Education Committee of the Apartment Association of Orange County.

Jerry has been involved with apartments as a professional since 1988.

Frank Alvarez is the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for over 20 years. He is also a lecturer & educational instructor.

Frank can be reached at (714) 956-8371 — Frankie@BuffaloMaintenance.com. For more info please go to: www.BuffaloMaintenance.com

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23

Protect Yourself Against Liability Within Your Community

BY ELAINE SIMPSON OF OCCUPANCY SOLUTIONS LLC

O

Americans with Disabilities Act both protect residents from discrimination due to a variety of factors.

If a resident believes he or she was not treated fairly under one of these two laws, they could hold community management liable for their situation. Getting to know these laws well, and adhering to them exactly, is the best way to avoid liability in this area.

ne of the biggest concerns that many people have before investing in a community or becoming a property manager is liability. What if someone gets hurt or something happens on the property? How will that affect me and the community?

Well, there are things that community management teams can do to protect themselves against liability. A few of these are: • Learn and follow the ADA and FHA — The Fair Housing Act and

• Look into Liability Insurance — If an accident does occur within the

community, a community manager can be held responsible for the payout. Missed work wages, medical bill payments, and other factors may come into play should a community manager be held liable, but liability insurance can compensate you for these losses.

• Place an indemnification clause in the lease — If a community manager is worried about being held liable Liability — continued on page 26

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January 2017

46th Annual Trade Show & Conference

Orange County Fair & Event Center, Costa Mesa, California Thursday, March 9, 2017 • 8:30 am–4:00 pm For more information, please call (714) 245-9500 or visit us online at www.AAOC.com

January 2017

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25

Liability — continued from 24 for a resident’s negligence, such as in the event of an avoidable accident, an indemnification clause put into the lease is a great way to avoid this type of liability. This clause will state in the signed lease that the community manager is in no way responsible for accidents resulting from the resident’s negligence.

• Keep up with maintenance and safety checks — The easiest and most worthwhile way to avoid liability is to simply keep up with the community maintenance. Hazards like broken sidewalks and run down structures are ideal places for accidents to occur, and these can be avoided simply by keeping up with routine maintenance.

Staying protected against liability is an important job that should be treated as such by both the community owner and community manager. This type of

protection will ensure that owners and managers will be covered in the event of any type of accident or situation, and that things will be handled fairly should any type of scenario occur.

About the Author: Elaine Simpson — Owner, Occupancy Solutions, LLC Operations, Leasing, Marketing Consultant and Training Specialist Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.

With almost 30 years of experience in the multifamily industry, Elaine Simpson founded Occupancy Solutions, LLC to provide on-site operations, human resources, housing program compliance, maintenance, marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and affordable housing communities throughout the United States. Occupancy Solutions assists communities by providing proven, cost-effective techniques and strategies that achieve increased occupancy, improve resident retention, minimize expenses and increase net operating income.

Ms. Simpson is a licensed real estate broker in Michigan and Arizona, a Certified Senior Real Estate Specialist, a National Apartment Association Education Institute Faculty Member, an Accredited Resident Manager, Certified Assisted Housing Manager and just received 2016 certification as a trainer and coach by John Maxwell. Occupancy Solutions is proud to be a Women Business Enterprise Network certified business. Let Occupancy Solutions create solutions for your community. To learn more about the vast range of services and trainings Occupancy Solutions can provide, please visit www.occupancysolutions.com for more information.

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Apartment News

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January 2017

YOU!!

What To Do If Your Applicant Is On a Visa

BY BECKY BOWER

W

hile finding a suitable resident for your vacancies, you’ve probably come across applicants who are on a visa. Whether it’s a work or student visa, many of these applicants have no financial background in the United States, and this makes performing a credit check impossible. Everyone in the United States (regardless of whether they’re a citizen, a green card holder, or have a visa) is protected under the Fair

28

Apartment News

Housing Act, which specifically covers “discrimination because of race, color, national origin, religion, sex, disability, and the presence of children.”

To avoid a potential discrimination lawsuit, you should prepare your leasing process to include practices that can vet your applicants, equally. You should conduct a background screening check on all your applicants and allow all interested to fill out a rental application. To make the application process for visa

www.aaoc.com

January 2017

holders easier, consider accepting these alternative forms of documentation: • Passports as Identification

You want to confirm that the applicant really is who they say they are, but in most cases, they probably don’t have a state-issued ID or driver’s license yet. The most reliable form of identification, in this Visa — continued on page 30

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29

might have a social security number, it’s important to note that not everyone does. Regardless, you should always accept SSNs from applicants (as you can run a credit report on a SSN). You will not always be able to run a credit report on a taxpayer identification number (TIN).

Contemporary Information Corporation, the screening service provider we use, has the ability to process a credit report without the SSN, which is helpful when screening applicants with visas.

Visa — continued from 28 case, would be their passport and using that information to run a criminal background check to see if the applicant has been in trouble within the U.S. or is on the terrorist watch list (OFAC).

• Proof of Income

As with any applicant, you’ll need to see that the applicant has a steady source of income. Be aware that there are multiple ways to illegally create fraudulent paystubs online.

A letter from their employer can easily be forged. Some ways which visa applicants can prove they’re reliable can be through copies of bank statements, tax returns and student grants.

• The Previous Landlord’s Contact Information

• Social Security Numbers, If Available

While some applicants with visas

Another way you can see if the applicant is reliable is to contact their previous landlords. Considering that your time zones might conflict, request the landlord’s email address instead of their phone number. While this should not be your only means of figuring

out whether or not an applicant is reliable, in combination of additional documents, contacting the previous landlord can help secure your final decision.

While allowing alternative forms of documentation like passports, tax returns or bank returns when making a rental decision will significantly help applicants on visas, it’s vital that you receive backup documentation on all applicants.

About the Author: Becky Bower is a writer for the ApplyConnect® Blog and a communications intern at ApplyConnect®, a consumer initiated tenant screening company.

She has also spent several years in compliance and auditing. Becky holds a degree in English with a focus in creative writing from CSU Channel Islands and is a published writer.

Do you know…

AAOC monitors all 34 Orange County City Council agendas as well as the 3 largest Riverside County City Council agendas to protect your investment from negative issues??

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January 2017

January 2017

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A Special Thank You Certified Housing Provider Education Program Instructors The Apartment Association of Orange County would like to recognize the instructors of our Certified Housing Provider Education Program for their loyalty and support of our association. We thank these industry professionals for their hard work and dedication, making it possible to offer this educational program to owners, managers, and members of the rental-housing industry.

Frankie Alvarez Buffalo Maintenance Company

Denise Arredondo JLE Property Management

Colin Calvert Fisher & Phillips LLP

Irina Cioban Stratford Capital, LLC

Stephen C. Duringer, Esq. Duringer Law Group PLC

Dan Firestone Contemporary Information Corporation

Laura Lemansky RentPath

Rich Lombardi CCIPS Institute

Tony Maggi MPMS, Inc.

Jim McClung American Environmental Specialists, Inc.

Marie Renteria Former Housing Authority Representative (Not Pictured)

Linda Tarzjani Orange County Housing Authority (Not Pictured)

Erika Baca & Melissa Ortega Santa Ana Police Department (Not Pictured)

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January 2017

Orange County Fire Authority (Not Pictured)

n o s i G t a r l a u d t u a r a g tes! n o C

We are proud to announce the graduates of the Fall 2016 Certified Housing Provider Education Program. These students worked exceptionally hard to complete this 11‐week college‐level course and we are proud to announce their success. Congratulations!

Graduates (listed in alphabetical order)

Susana Alcantar Rondell Homes

Tessa Masood Emily Kulp Dunlap Real Estate Investments Dunlap Real Estate Investments

Sarai Sandoval Rondell Homes

Kiana Baston Santa Fe Management

Lyanne Lares ACP Property Management

Edith Montelon ACP Property Management

Maria Cazares Estancia Downey

Josephine Magill Glenhaven Mobilodge

Andreea Padurean Santa Fe Management

Ida DeLeon & Chai

Stanley Magill Glenhaven Mobilodge

Ana Palencia Northpointe Apartments

Kristina Martinez JD Property Mgmt

Isabella Pechan

Karla Tapia Rondell Homes

Doina Radulescu San Angelo

Vanessa Vilichez Dunlap Real Estate Investments

Richard Dow Krystal Higuera Somerset Villa Preston Koyl Hacienda La Jolla

Pamela Martinez ACP Property Management David Martins

Joseph Schleifer Danielle Seguin Santa Fe Management Patrick Stiffler Sullivan Property Management

Monica S. Rios Dunlap Real Estate Investments

Looking to get educated on the rental-housing industry? Don’t miss your chance to learn!!

REGISTER TODAY! Enroll in the Fall 2017 Session of the Certified Housing Provider Education Program!

Please visit our website at www.AAOC.com or call our offices at (714) 245-9500.

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Understanding Property Values from Cash In on the Myths of Real Estate

A

ll too often owners gauge the current value of their property based upon the reports that they receive from their local real estate agents. They hear that a fourplex just down the street sold for $895,000 and

immediately assume that since they, too, own a fourplex that that must be the value of their property.

In the final chapter of my book, Cash In on the Myths of Real Estate, I tackle one of the most critical compo-

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

nents of income property investing— establishing the value of a property. The very first myth in this chapter addresses the difference between price and value.

9-1 The market establishes property values.

Popular Belief: In a free market economy, the price at which a property is sold establishes the value of that property.

Bill’s Truth: The market sets the price, not the value. There are many ways to determine value. What someone pays for a property is not necessarily the best indicator of what that property is actually worth.

For an investor, the underlying purpose of purchasing a property is to achieve a target rate of return. So, value needs to be analyzed not as to how the property will perform today, but what the cumulative return will be based upon the future profit to be taken at the time of sale and the income generated up until that point. This is what I define as intrinsic value.

Caught up in the immediacy of today, investors often ignore the impact that changes in interest rates, cap rates, and market rents may have upon the value of their property when they are ready to sell.

Determining intrinsic value requires an analysis of operating income/ expense projections and a projected sales price. Two key factors—interest rates and cap rates—will impact that future sales price, so consideration needs to be given to what those rates will be at the time of sale.

Be critical of other people’s evaluations. Yours should be better.

Other factors that influence the intrinsic value that you set for a property might include owning a nearby property and thus gaining greater operational savings, a need for additional depreciation, or the timing of concluding the upleg of a 1031 exchange.

Cash In: Determine the intrinsic value of a property to more accurately add a premium or discount to the listed sales price.

Ask yourself one simple question: Is this property at the price presented going to provide me with the return that I am seeking?

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With the recent bump in interest rates, we are starting to see prices slip.

For some investors, this might be considered as a window of opportunity, although I would advise caution given where we are in relationship to the current 18-Year Real Estate Cycle.

Remember that when you are establishing what price to pay, you need to set a realistic date for selling the property.

Almost everyone who knows me has heard me tell the story about putting a dollar in the bank and doubling that investment every day versus every other day. Extending the holding period on a property while waiting for prices to rebound, significantly reduces the return on your investment.

So what about selling? If prices have started to drop, is it too late to put your property on the market?

In the December 2016 issue of Apartment News Magazine, I talked about the impact that an increase in interest rates will have upon values. We have yet to know how quickly by how much interest rates may or may not rise.

What we do know is that, although slightly reduced, there is still a premium to be taken upon selling in Orange County.

My advice is to take a very hard look at each and every one of your properties.

Run the numbers and determine how well each property is meeting its targeted rate of return. Be honest with yourself about the actual costs of holding onto each property. Do not anticipate that expenses are going to be less or that certain types of repairs/maintenance undertakings can be deferred forever.

As I say in my book, every property in your portfolio has a job to do. Make sure that your properties are working for and not against you.

About the Author: William R. Gorman, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, and by Randy Combs, broker, and Sonya Loera, Realtor.

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you?

PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you?

The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business.

But where does that leave you?

Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process?

We recently had a call from an AAOC member who went through this experience.

His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long.

At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage.

We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in.

Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

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Checking In

BY NATIONAL APARTMENT ASSOCIATION

F

or years, the hotel and apartment management industries have been moving closer together, the line between the two often blurred as residents seek hotel-level customer service and amenities. Waterton recognized the trend—as well as the potential cost and time-savings associated with integration—and formally merged its two platforms in September. Goodbye, Ultima Hospitality and Waterton Associates; hello, Waterton.

“In Chicago, we started our hospitality division in 2006 and utilized a similar value-add investment strategy to that of residential,” says David Schwartz, CEO of Waterton. “As we continued building that platform, we recognized that the hotel side had more employees than residential but was doing a lot of the same things-be it HR, construction, accounting or operations.”

Once Waterton explored consolidation as a means to greater efficiency, the similarities between hospitality and residential became all the more apparent. So, too, did its buying power and areas of potential growth.

“We’ve coined this overlap between residential and hospitality ‘Resitality,’” Schwartz says. “It’s the idea of recreating the comforts of home for our hotel guests, and giving our apartment residents all of the services and amenities they expect when staying at a resort or hotel.”

With a $4 billion portfolio of approximately 20,000 apartment units and 13 hotels nationwide, Schwartz says Waterton now has an even clearer

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sense of its brand.

“Over the years, we realized that whether we were managing an apartment community or a hotel, our goal was the same: To deliver an exceptional level of service to our customers, regardless of whether we counted their stay in nights or years.”

Guest of Honor

With more than 2,000 employees— 500 of whom were on the residential side—Waterton began the integration process by addressing the more obvious components: Merging HR and payroll under one umbrella, and consolidating the construction teams under one leader.

From there, other departments followed.

Operationally, Waterton began implementing many of the same servicebased SOPs that its hotels follow.

“All of our hotels are branded and have franchise agreements,” Schwartz says. “We have the unique perspective of being required to run them under stringent operating procedures. The hospitality industry is very well trained in service culture and we want to bring the best of that to multifamily.”

Since the integration, Waterton’s apartment housing employees have made a concerted effort to focus on customer service practices more often seen in hospitality, such as mentioning every resident by name.

Schwartz says Waterton is also encouraging its property managers to offer food and beverage options that are extremely common in extendedstay hotels-such as a coffee and snack

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January 2017

station in the lobby, a managers’ wine and cheese club for preferred residents or a smoothie bar for celebrations.

Going forward, the company is exploring hiring an employee dedicated solely to food and beverage.

“We’re very focused on surprising and delighting our residents with best practices that come straight out of Marriott and Hilton,” Schwartz says.

Easier said than done, of course.

“The multifamily industry can be very transactional,” says David Scharfenberg, Waterton’s Assistant Vice President of Operations. “We have credit checks, lease agreements, policies and standard operating procedures for every aspect of our business. They are all important, but Resitality challenges our teams to eliminate some of the busy work and do more.”

Part of doing more means understanding more.

“Hotel operators regularly solicit feedback from their customers and have a much higher customer service response rate,” says Barney Pullam, Vice President, Business Process, for Waterton.

“We are looking at how we can further drive our response rates to better understand residents’ overall experience at our apartment communities.”

As Waterton evaluates the emotional needs of its customers, it’s discovering the behaviors that are most important to meet those needs.

That might be a service technician who responds to a work order for a Checking In — continued on page 40

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Checking In — continued from 38 broken garbage disposal and also takes the initiative to replace an old faucet once they’re there; or a leasing agent walking a new resident to their destination instead of giving directions-much like hotel staff.

“It’s the little extra effort that makes the resident say, ‘Wow, they really care about me,’” Scharfenberg says. “And when things go wrong, our associates have the autonomy and resources needed to correct the situation on the spot.”

Blurred Lines

Tucson, Lexington, Denver or Brooklyn—it really doesn’t matter.

When you walk into an Aloft Hotel, you know it. The boutique brand owned by Starwood Hotels is modern, fresh and fun. There’s a unique energy there; a certain vibe.

“Every hotel brand has a vibe dictated by its SOP,” Schwartz says. “From lighting levels, to music to scent, it’s basic stuff that hotels do every day.”

Although Schwartz says it’s impossible to compare a Waterton apartment community to an Aloft Hotel that has the exact same lobby everywhere in the country, he says all of its high-rise apartment communities should have the same feel when you walk in them; the same with all of its garden-style properties.

That means playing the same music in the common areas and using the same air-freshener scent in the lobbies.

In other words, “A property manager can’t pick any old Glade stick.”

“We want to take subsets of physical types of properties-such as high-rise and garden-style-and create more SOPs for standardization,” Schwartz says. “It allows for more quality control and a stronger, more identifiable brand. It’s very exciting and creating great efficiency. We should have done it a long time ago.”

On the amenities side, Schwartz says many of Waterton’s properties are ahead of the game.

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“When you look at newly renovated apartments, the rooftops, lobbies and fitness rooms all resemble great hotels—sometimes even nicer,” he says.

“So much of the arms race in development is amenities, all of which are now rivaling hospitality.”

Conversely, Schwartz says the hotel industry could benefit from many apartment industry interior design trends. Many apartments, for example, are replacing carpeting with hardwoodstyle vinyl tongue-and-groove floors.

Some hotels are beginning to follow suit, using throw rugs over hardwood flooring to provide a more homey atmosphere for guests.

Modern Family

From “Step-by-Step” to “The Brady Bunch,” a blended family is not without its growing pains. The same can be said for a blended company.

Prior to the integration, everyone working on the hotel side was an Ultima employee.

“They had a lot of pride with that name and company, and now they’re Waterton,” Schwartz says. “That’s required a lot of communication.

They’re part of a bigger pond, and that’s a good thing. They have more opportunity for growth. But we had to sell that.”

Although most job titles have not changed, and some employees’ duties are still strictly hospitality or residential, Schwartz says many are now involved in both aspects of the company.

“It’s still early in the process, but our employees want to play in both spaces and fill the holes on each sides,” he says.

Of course, not everything lends itself to seamless integration.

Schwartz says marketing is approached very differently on the hospitality side, a challenge Waterton is working to reconcile.

“Hotels have national accounts with the likes of Coca-Cola, and multifamily is not as good at establishing those partnerships,” he says. “It’s not as straightforward and we’re trying to figure that out.”

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Marketing also ties into leasing— a process still unique to rental housing.

“A hotel purchase decision is a commitment for one night or a few days,” Scharfenberg says. “This decision is often based on online photos, reviews or word-of-mouth. With rental housing, the online experience and word-ofmouth are only part of the sales process. The majority of renters still want to tour the property before making a commitment.

“When a prospect arrives at one of our communities, they start making their decision the moment they pull up to the front door. And when they come inside, it is critical that they are promptly greeted by a professional who welcomes them, listens to their needs and, most importantly, makes that connection—similar to the level of service provided to guests checking into a hotel.”

And then there’s the issue of economic incentives under one platform; determining how to engage a resident in the hotel space. If a resident lives at a Waterton community, does that now give them preferred Starwood status? If Waterton were owned by Marriott, could that resident move around to Marriott hotels throughout the country?

On the employee side, Waterton is exploring hotel discounts for its apartment community personnel, and if it’s feasible to offer its hotel employees rent concessions.

Schwartz says this is new territory, but this is the future.

Going forward, Waterton would like to see a STR-like benchmarking system in multifamily. Though not without its challenges, Schwartz says it’s a long time coming.

Adds Scharfenberg, “Waterton has great apartments, but we know today’s renters are looking for more.”

As a member with the local affiliate, you are also a member of the National Apartment Association. For access to special events, programs, and educational opportunities, please visit us at www.naahq.org.

Ready? Set? Train!

It has never been easier for Apartment Industry Professionals to sharpen their skills, learn a new trick, or earn CEC credits for NAA certifications. Train from wherever you are thanks to our partnership with Grace Hill. You will find interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills…all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership Much, much, more!

For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344.

Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Two Grand Journeys For Members In 2017

FFootsteps t t off Ki Kings, i QQueens & PPoetst One island nation, a journey from top to bottom through some of the most iconic and beautiful regions. A tour through this northern land only made better with a mix of boutique and historic hotels, each day full of fabulous cultural experiences all in the footsteps of Kings, Queens and Poets.

We’ll spend 16 days, with mostly two-night stays, in the heart of 8 stunning areas of Great Britain. We’ll explore famous castles like Blair, Edinburgh & Caernarfon, walk in the footsteps of poets like Williams Wordsworth in the amazing Lake District, and visit amazing historic homes and abbeys.

Using wonderful hotels as our home away from home, we’ll discover the far north of Great Britian in Inverness and travel through the very heart of Scotland and Wales before spending three nights in London at the end of the tour. The days will be filled wonderful guides, walking tours, cultural musical performances and even a night out in one of the famous West End theaters in London. Over more than 2 weeks, we’ll enjoy wonderful food, tastings and even a chance to visit a top Scottish Whisky distillery.

You’re invited to join your fellow rental property owners on a grand journey this June, a wonderful boutique tour. Even if you have visited Great Britain before, you don’t want to miss this! For more information, visit us at StewartTours.com or Call 866.944.3036.

Tour Cost $5,999pp / Group Airfare $ 1,099 pp June 11-26, 2017

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BBudapest d to Bucharest B h Countries steeped in history, and once behind an iron curtain, are in a period of rennaissance. The music, art and food of these hamlets and capitals are now flourishing, a time capsule of beautiful architecture and folk culture. This September, we’ll explore across six countries, both by river and by land.

Starting in Budapest, Hungary, we’ll spend three nights exploring this lush historic city and venture out into the countryside to see Hungary off the beaten path. Then, stepping onto a 5-Star riverboat, we’ll cruise the mighty eastern Danube River as it meaders along the shores of Slovakia, Croatia, Serbia, Bulgaria and Romania. We’ll venture out and explore the towns, villages and countryside, with stops such as Novi Sad, Vukovar, Mohacs and Vidin.

After a week of wonderful food, touring and sights along the river, we step ashore in breathtakingly beautiful Romania. Starting in Bucharest, we’ll set out out ut to witness the magic of the fairytale f landscape of famous Tranyslvania. Cities frozen in time for hundreds eds of year will dazzle every traveler.

Join us this fall as we explore Budapest to Bucharest.

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January 2017

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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Featuring

Product & Service Council Member:

Does your property management software work for you or against you?

Entrata champions innovation and time-savings w/ one, comprehensive platform At Entrata, we find that some of the most innovative ideas about what technology should do come from the people who use it. So we work to champion new ideas, relentlessly pursue new tech, and we happily align ourselves with industry partners who inspire that innovation, both property managers and technology providers: people like you.

What keeps us grounded as we constantly reach for the new? We root our technologies in a single, seamless platform that brings your websites, accounting, utilities, reporting, payments and everything else you need to run your business to one place.

Don’t believe us? We’ve heard from dozens of customers who have been able to use the Entrata platform to streamline their property-level workflows and get more done faster.

Here’s what a few of them had to say: “My properties have become more efficient at processing payments, more organized when sorting through leads, more effective at utilizing Craigslist, and so much more using the convenient dashboard. Everything is right in one place.”

— Hope Hill, Regional Property Manager, Drucker and Falk “Entrata is a one stop shop for all of our resident management, sales and marketing needs. The workflow experience for both the industry professional and the customer is flawless.

We save time on follow up, application screening, lease execution, resident communication and more! The amount of time saved allows property management professionals to generate more business, expand their portfolios and establish a reputable organization.”

— Christopher Beckwith, VP of Marketing The Franklin Johnston Group

“Entrata impressed us with its single-sign on system that could be used on any browser. only want my team to have to train and implement one product, and I don’t want them to have to call four different people to get answers to their questions. Entrata offered that well-integrated, one stop source we had been looking for.”

— Jerry Wokenski, Executive Vice President & Chief Operating Officer, NDG Student Living “Entrata provides us with the reports to show our owners and prospective owners that the technology is benefiting our communities. We strive to show we are at the forefront of technology trends that can improve our business model and Entrata helps us do just that.”

— Nicole Mclemore, National Special Projects Manager Lincoln Property Company “The efficiencies created by the Entrata platform free up our onsite team members and allow them to focus on our residents.”

— Julie Bonnin, COO, Asset Campus Housing “Entrata is so seamless; everything falls into place when it needs to fall into place. Before we were spending time with too many things that we shouldn’t have been dealing with.”

Property management is easier when all your software tools are aligned as part of one, continuous workflow. Want to learn more? Visit www.entrata.com or contact your local sales representative Jordan Lewis — JLewis@entrata.com or 801.735.6988.

Entrata By the Numbers The Entrata platform serves more than 20,000 apartment communities.

Entrata develops more than 30 technology solutions including tools for leasing, marketing, resident, facilities management, and accounting operations.

You pay ZERO licensing fees for PM software.

Entrata’s ResidentPay processes more than $1 billion in rent payments each month.

Site staff generate leases 80 percent faster w/ online leasing.

Properties have seen 74 percent more leads using Entrata’s LeadManager.

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PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

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Accounting Services Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

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Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Accounting Software Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Major appliances for apartments.

Apartment Rental Publications & Services

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

#1 nationwide provider of information and advertising services.

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

See the Advertisers Index on Page 72 for the location of our ad.

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Product & Service Council — continued on page 48

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com Apartment data and market research.

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

January 2017

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Product & Service Council

Appliances Sales, Service & Leasing

continued from page 47

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

American Appliance Rentals Thomas Hogue 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Apartment/Student Housing RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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January 2017

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

Ruzicka, Wallace & Coughlin, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Product & Service Council — continued on page 50

Provides property management & consultation services in the multifamily industry.

Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

H.G. Long and Associates—FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

January 2017

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Product & Service Council continued from page 49

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Ironwood Plumbing, Inc. Carl Ludwig 1315 N. Tustin St., Suite I387 Orange, CA 92867 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Apartment Turnover Specialists.

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Boiler Systems

Water Heater/boiler service and installation.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Buying Group

See the Advertisers Index on Page 72 for the location of our ad.

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

Complete kitchen and bath restoration and refinishing company.

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION

TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

714-633-1811 • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

January 2017

Cabinets

Carpentry

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 52

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

714-538-3330 CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

January 2017

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Product & Service Council

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

continued from page 51 Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Carpet Sales & Service Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

We are a full service company specializing in interior renovations and unit turns.

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

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Apartment News

Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Cleaning Service Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

www.aaoc.com

January 2017

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Collections Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Commercial Gas Grills AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters AEI Corporation Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Communications

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Concrete Maintenance & Repair

See the Advertisers Index on Page 72 for the location of our ad.

Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com

Construction American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com

January 2017

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 54

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Product & Service Council continued from page 53

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Consulting AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com

Provide capital plans for multiunit housing, churches and schools.

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Contract Services

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Laminate, quartz & granite available. No job too small.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Deck Coatings, Magnesite Repairs, Waterproofing

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Countertops

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

See the Advertisers Index on Page 72 for the location of our ad.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Complete kitchen and bath restoration and refinishing company.

We are a full service company specializing in interior renovations and unit turns.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs.

• Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more!

• Tile/wood flooring • Drywall Free Estimates. Fully Insured.

• Carpet/linoleum • Electrical Thank you for your great work on our apartments before we put them up for sale.

Your work was top notch and you got everything done in the time frame we needed.

— Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you.

— Dale S., AAOC Member

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Apartment News

www.aaoc.com

January 2017

Call Paul at

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Electrical

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Product & Service Council — continued on page 56

See the Advertisers Index on Page 72 for the location of our ad.

Doors & Windows Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Drain Cleaning California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

COMMERCIAL

L AUNDRY

SOLU TIONS

ur o Y e v Sa

s r e t r a u Q for the

n u F

f f u St

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com

Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.

Draperies/Blinds/Window Coverings Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com

Visit

See the Advertisers Index on Page 72 for the location of our ad.

CSCSW.com

or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com

January 2017

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Apartment News

55

Product & Service Council continued from page 55

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

See the Advertisers Index on Page 72 for the location of our ad.

Electric Vehicle Products American Appliance Rentals Thomas Hogue 14252 Culver Drive, Ste. 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Electric wiring & installation of car charges & charging stations.

Elevator Services Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com — www.performanceelevator.com Providing exceptional service for competitive prices.

Energy Management

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

Environmental Consulting & Training

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Evictions

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

See the Advertisers Index on Page 72 for the location of our ad.

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Apartment News

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com

Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

www.aaoc.com

January 2017

FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com

Attorney owned and operated Eviction and Collections Since 1979.

See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire & Flood Restoration A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

General Contractor

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 58

Exchange This…

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Fire Extinguishers Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

…FOR THIS!

Investors can potentially realize a better rate on return by exchanging their investment property.

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Flooring Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Did you know that 1031 exchange options offer these potential benefits? n n n n

See the Advertisers Index on Page 72 for the location of our ad.

n

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

n

No management or maintenance requirements No property taxes No day-to-day landlord headaches Potential 5–7% cash-on-cash return (average) Low investment minimums NNN (Triple Net) leverage and diversification.

Many of our clients have found out its good to have options — ask us about yours!

Apartment Turnover Specialists.

Garage Doors

Call for a FREE, no obligation consultation by our comprehensive team of professionals who offer qualified analysis you can trust.

Republic Garage Doors John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Ph:

See the Advertisers Index on Page 72 for the location of our ad.

866-261-0104

This does not constitute an offer to buy or sell any security. An offer can only be made to qualified accredited investors via Private Placement Memorandum. Investments are illiquid in nature and those seeking to dispose of their investments early may be unable to do so. Securities offered through Concorde Investment Services LLC — Note: Diversified Investment Strategies and Diversified Real Estate Advisors are independent of Concorde Investment Services LLC. Member FINRA/SIPC.

January 2017

www.aaoc.com

Apartment News

57

Product & Service Council continued from page 57

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Handyman

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning

Apartment News

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Independent insurance brokerage representing commercial building owners and operators. See the Advertisers Index on Page 72 for the location of our ad.

Major appliances for apartments.

See the Advertisers Index on Page 72 for the location of our ad.

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

58

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Insurance

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

www.aaoc.com

January 2017

Provide insurance consulting & coverage.

Commercial, Personal & Health Insurance.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Nelson & Associates, LLC Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com — www.nelsoninsure.com Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com

We provide the best insurance services for Apartment Owners in California.

PHD Insurance Brokers, Inc. Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com

Sarah Atkinson Insurance Agency Inc. Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Janitorial Services

Providing insurance and financial services. See the Advertisers Index on Page 72 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Internet Services

Kitchen Renovations

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

See the Advertisers Index on Page 72 for the location of our ad.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com

Landscapes/Hardscapes

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Advertising firm specializing in Websites, Search & Social Media Marketing.

#1 nationwide provider of information and advertising services.

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Product & Service Council — continued on page 60

T h e O ls o n D u n c a n A g e n c y #1 Trusted Orange County Apartment Building Insurance Broker!

The Olson Duncan Advantage: • Access to over 300 different carriers • Your risk management partner • Customize a tailored insurance package based on your property needs

Jim Kinmartin, CPCU 310.373.6441, ext. 227 jim@olsonduncan.com olsonduncan.com

January 2017

www.aaoc.com

Apartment News

59

Product & Service Council continued from page 59

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Seacoast Commerce Bank Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Lending Institutions

Industry specific banking services for Property Management Companies.

Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Lighting

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Citizens Business Bank Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com

Business Banking, Apartment Loans/Commercial Loans.

Mailboxes

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

60

Apartment News

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, p­ atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

www.aaoc.com

January 2017

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Marketing Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Mold Remediation American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Odor Removal Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Online Rent Payment RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Ornamental Iron Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info

Pest Control

See the Advertisers Index on Page 72 for the location of our ad.

We are a full service company specializing in interior renovations and unit turns.

Heat treatment equipment & training for bedbugs.

Full service parking permit management solution. We issue the permits!

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Patio Covers

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com Western Exterminator Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Residential and commercial pest control and termite control since 1921.

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

Patrol Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Photography Tim Krueger Photography Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com — www.timkruegerphotographer.com

Product & Service Council — continued on page 62

RASH YAMBO DECKING & STAIRS Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts Fully Insured • Lic.# 804656

Apartment Turnover Specialists.

Free Estimates

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Commercial and residential pest control.

Parking

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com

800-677-6168 January 2017

www.aaoc.com

Up to 10 Years Guaranteed

Apartment News

61

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Product & Service Council continued from page 61

Plumbing, Contractors & Supplies California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Ironwood Plumbing, Inc. Carl Ludwig 1315 N. Tustin St., Suite I387 Orange, CA 92867 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Power Washing Advanced Powerwashing Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Power washing of walkways, dumpsters, parking areas, trash chutes.

Property Management AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

62

Fax (562) 430-0693

Apartment News

www.aaoc.com

www.rayrobertsrealty.com January 2017

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

40 Years of Property Management Experience in Orange County.

WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

15+ years of experience in managing multi-family and senior apartments.

Property Management Software CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry

Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com

Full service parking permit management solution. We issue the permits!

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Property Management Staffing & Training JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Product & Service Council — continued on page 64

We are the leading screening and risk management provider for the multifamily industry.

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Product & Service Council continued from page 63

Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

Rain Gutters Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

See the Advertisers Index on Page 72 for the location of our ad.

Real Estate/Investments Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

See the Advertisers Index on Page 72 for the location of our ad.

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Tarbell Realtors Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Real estate brokerage and rental property management.

Reconstruction A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

We help homeowners defer or reduce capital gains taxes.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Marcus & Millichap Michelle Croce 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 851-3030, Fax (949) 833-0701 mcroce@marcusmillichap.com — www.marcusmillichap.com NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com

Proving brokerage services, portfolio valuation and investment strategies to apartment owners.

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

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EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

TransUnion Kyle Nelson 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (312) 402-3472 kgnels@transunion.com — www.Rentalscreening.transunion.com

TransUnion offers resident screening and analytics to multifamily operations

Roofing Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 72 for the location of our ad.

Rent Payment Services

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net

Resident Screening

BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com

Providing the most rent payment options in the industry.

On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com H.H.H. Commercial General David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com — www.hhhconstruction.weebly.com General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Helping professionals like you consolidate suppliers with world class service.

Full service restoration including environmental, emergency services fire, flood asbestos and trauma.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 66

Put 20 Years of Property Management Experience to Work for You • All-inclusive property management includes minor repairs & unit rental service

4 UN

ITS —

SAN

TA A N

A

• Vacant units made rent-ready in 7 days • All monthly & annual statements prepared by our in-house C.P.A. • Routine inspections performed to prevent large repairs “Thank you for getting our unit rented before it was even rent ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.”

— Barbara C., AAOC Member

Paul Rosow

Real Estate Broker CA BRE # 01205240

800-541-1962

3151 Airway Avenue, Ste M1 Costa Mesa, CA 92626

paul@southcoastrealestatebroker.com

•

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Product & Service Council continued from page 65

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Tax & Financial Planning

Towing

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Commercial & Personal Lines. Insurance advisor of financial planning services.

See the Advertisers Index on Page 72 for the location of our ad.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Assistance in avoiding capital gains taxes on sale.

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

Satellite TV Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

We help homeowners defer or reduce capital gains taxes.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Security Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Telecommunications Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Security Systems Multicom, Inc. Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

1031 Exchanges H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

www.aaoc.com

714.897.4342

January 2017

www.acelaundry.com

Towing company with 4 locations in Orange County.

Training Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Utilities & Sub Metering Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com Utility Management and Energy Management.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Video Surveillance Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Waste & Recycling Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Water Heaters California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Water heater repair and replacement including residential, tankless, and commercial.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Water Heater/boiler service and installation.

Helping professionals like you consolidate suppliers with world class service.

Product & Service Council — continued on page 68

Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship

Sondance Painting

A+ Rated Member of the Better Business Bureau

866-788-3646 www.republiccompanies.com

NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS

562

926-7138

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LIC. #828563

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Product & Service Council

Website Development/Online Advertising

continued from page 67

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Waterproofing Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Advertising firm specializing in Websites, Search & Social Media Marketing.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Windows & Doors Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing. com — www.mccormackroofing.com

Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Windows & Doors John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience

Lee Walker, MAI

Lee Walker Appraisals Orange, CA 92867

714-744-1074 www.leewalkerappraisals.com

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

January 2017

www.aaoc.com

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ADVERTISERS’ INDEX

Category

See page 72 for alphabetical listings

ENVIRONMENTAL SERVICES

PATIO COVERS

American Environmental Specialists..................18

Bienek Roofing.............................................................12

Wesierski & Zurek, LLC..............................................50

PAINT SALES & SERVICE

ESCROW & EXCHANGE

Bienek Roofing.............................................................12

Safe Harbor Exhange, Inc........................................24

AIR CONDITIONING & HEATING

CARPETS

EVICTIONS

JM Air Conditioning & Heating..............................9

Carpet Crafts.................................................................19

Block & Associates......................Inside Back Cover

APPLIANCES—REPAIRS, PARTS, RENTALS

Home Depot PRO.......................................................21

Brennan Law Firm.......................................................31

American Appliance Rentals.................................45

ORCO Apartment Suppy.........................................43

Duringer Law Group, PLC.......Inside Front Cover

Ferguson.........................................................................71

R&B Wholesale Distributors, Inc. .......Back Cover

Fast Evict Law Group..........................................Insert

Home Depot PRO.......................................................21

COIN-OPERATED LAUNDRY EQUIPMENT

Lin-Ed’s Appliance Service & Repair...................47

ACE Commerical Laundry Equipment, Inc......66

ORCO Apartment Suppy.........................................43

CSC Service Works......................................................55

R&B Wholesale Distributors, Inc. .......Back Cover

National Service...........................................................50

APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................68 ASPHALT SALES & SERVICE

C & C Paving Company, Inc....................................48 Paveway............................................................................9

WASH Multifamily Laundry Systems..................11 COLLECTIONS

Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover FastEvict.com Law Group.................................Insert CONCRETE MAINTENANCE & REPAIR

ATTORNEYS

Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................31 Duringer Law Group, PLC.......Inside Front Cover H.G. Long & Associates — Fast Evict Law Group..........................................Insert Steven D. Silverstein, Law Office............................9 Wesierski & Zurek, LLC..............................................50 BATHROOM RENOVATIONS

Ferguson.........................................................................71 South Coast Construction & Repair....................54 BATHTUB REFINISHING

Bath Crafters..................................................................24 NU-SHINE Construction Svcs. Inc........................10 BBQ & GRILL SERVICES

AEI Corporation...........................................................23 BLINDS

C & C Paving Company, Inc....................................48 CONSTRUCTION

Wesierski & Zurek, LLC..............................................50

S M Painting Corp.......................................................26 Sondance Painting.....................................................67 PEST CONTROL

Lloyd Pest Control......................................................15 PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing........................................72 California Rooter & Plumbing................................29 Ferguson.........................................................................71

FENCING & GATES

ORCO Apartment Suppy.........................................43

Alertt Access Gate Controls....................................28

PORCELAIN REFINISHING

Buffalo Maintenance, Inc.........................................20

Bath Crafters..................................................................24

FLOORING, REPAIRS, TILE

PROPERTY MANAGEMENT

Brent Collins Construction......................................22

JLE Property Management Inc...............................8

Buffalo Maintenance, Inc.........................................20

Prestige Property Management...........................10

Carpet Crafts.................................................................19

ProActive Realty Investments Inc........................14

GATED ENTRIES

Alertt Access Gate Controls....................................28 HANDYMAN

South Coast Construction & Repair....................54

Roberts Management & Investments...............62 South Coast Real Estate & Property Mgmt......65 The Management Works.........................................18 RAIN GUTTERS

Argos Home Systems................................................26

Bienek Roofing.............................................................12

HEATING & AIR CONDITIONING

Brent Collins Construction......................................22

JM Air Conditioning & Heating..............................9

REAL ESTATE INVESTMENTS

Buffalo Maintenance, Inc.........................................20

INSURANCE

Hom Sotheby’s International Realty —

CONTRACT SERVICES

Farmers Insurance —

The Stanfield Group...................................................44

Bienek Roofing.............................................................12

Theresa Simes Agency.............................................45

ProActive Realty Investments Inc........................14

Saber Geotechnical Construction Solutions....16

ISU — Olson Duncan Agency..............................59

South Coast Real Estate & Property Mgmt......65

DECK COATINGS, MAGNESITE REPAIRS,

PHD Insurance Brokers, Inc.............................35, 48

Vanguard Investment Properties...........................6

KITCHEN RENOVATIONS

WATERPROOFING

Out of the Gutter .......................................................49

W. R. Gorman................................................................27 ROOFING

Brent Collins Construction......................................22

Ferguson.........................................................................71

Buffalo Maintenance, Inc.........................................20

South Coast Construction & Repair....................54

Rash Yambo Decking & Stairs...............................61

LEAK DETECTION

DECKING

California Rooter & Plumbing................................29

McCarthy Roofing.......................................................51

LENDING

McCormack Roofing..................................................52

Bona Fide Mortgage..................................................60

Royal Roofing..................................................................7

All Proof Decks.............................................................26 DOORS, WINDOWS

California Replacement Windows.......................39

Apex Window Decor.................................................22

Steven D. Silverstein, Law Office............................9

Rash Yambo Decking & Stairs...............................61

Republic Windows & Doors...................................67

Bienek Roofing.............................................................12 Dale’s Roofing...............................................................64 Home Depot PRO.......................................................21

Chase/Alec Speltz.........................................................2

SECURITY SERVICES

MAIL BOXES

Alertt Access Gate Controls....................................28

ORCO Apartment Suppy.........................................43

TAX & FINANCIAL PLANNING

R&B Wholesale Distributors, Inc. .......Back Cover

Diversified Investment Strategies........................57

BOILER SYSTEMS

DRAINS

Debinaire Co...................................................................4

Aarow Drain & Plumbing........................................72

Enovative Group...................................................Insert

California Rooter & Plumbing................................29

CABINETS/REFINISHING

DRAPERIES/BLINDS/WINDOW COVERINGS

Brent Collins Construction......................................22

Apex Window Decor.................................................22

South Coast Construction & Repair....................54

R&B Wholesale Distributors, Inc. .......Back Cover

The Cabinet Depot.....................................................14

DRYWALL

American Environmental Specialists..................18

CARPENTRY

Brent Collins Construction......................................22

ORNAMENTAL IRON

California Replacement Windows.......................39

Brent Collins Construction......................................22

ELECTRICAL

Alertt Access Gate Controls....................................28

Home Depot PRO.......................................................21

Buffalo Maintenance, Inc.........................................20

Buffalo Maintenance, Inc.........................................20

Brent Collins Construction......................................22

Republic Windows & Doors...................................67

70

Apartment News

www.aaoc.com

January 2017

MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction......................................22 Buffalo Maintenance, Inc.........................................20 R&B Wholesale Distributors, Inc. .......Back Cover MOLD REMEDIATION

WATER HEATERS

California Rooter & Plumbing................................29 Debinaire Co...................................................................4 Ferguson.........................................................................71 Home Depot PRO.......................................................21 ORCO Apartment Suppy.........................................43 WINDOWS

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January 2017

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Apartment News

71

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ADVERTISERS’ INDEX

Alphabetical

JLE Property Management Inc..................................8

ACE Commerical Laundry Equipment, Inc.........66

JM Air Conditioning & Heating.................................9

AEI Corporation..............................................................23

Lee Walker Appraisals..................................................68

Alertt Access Gate Controls.......................................28

Lin-Ed’s Appliance Service & Repair......................47

All Proof Decks................................................................26

Lloyd Pest Control.........................................................15

American Appliance Rentals....................................45

McCarthy Roofing..........................................................51

American Environmental Specialists.....................18

McCormack Roofing.....................................................52

Apex Window Decor....................................................22

National Service..............................................................50

Argos Home Systems...................................................26

NU-SHINE Construction Svcs. Inc...........................10

Bath Crafters.....................................................................24

ORCO Apartment Suppy............................................43

Bienek Roofing................................................................12

Out of the Gutter ..........................................................49

Block & Associates.........................Inside Back Cover

Paveway...............................................................................9

Bona Fide Mortgage.....................................................60 Brent Collins Construction.........................................22

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

Buffalo Maintenance, Inc............................................20 C & C Paving Company, Inc.......................................48 California Replacement Windows..........................39 California Rooter & Plumbing...................................29 Carpet Crafts....................................................................19 Chase/Alec Speltz............................................................2 CSC Service Works.........................................................55 Dale’s Roofing..................................................................64 Debinaire Co......................................................................4 Diversified Investment Strategies...........................57 Duringer Law Group, PLC..........Inside Front Cover Enovative Group......................................................Insert Farmers Insurance —

72

Apartment News

See page 70 for category listings

Aarow Drain & Plumbing...........................................72

Brennan Law Firm..........................................................31

Do you know…

PHD Insurance Brokers, Inc................................35, 48 Prestige Property Management..............................10 ProActive Realty Investments Inc...........................14 Rash Yambo Decking & Stairs..................................61 R&B Wholesale Distributors, Inc. ..........Back Cover Republic Windows & Doors......................................67 Roberts Management & Investments..................62 Royal Roofing.....................................................................7 Saber Geotechnical Construction Solutions......16 Safe Harbor Exhange, Inc...........................................24 S M Painting Corp..........................................................26 Sondance Painting........................................................67 South Coast Construction & Repair.......................54 South Coast Real Estate & Property Mgmt.........65 Steven D. Silverstein, Law Office...............................9

Theresa Simes Agency................................................45

Stewart Tours...................................................................42

FastEvict.com Law Group....................................Insert

The Cabinet Depot........................................................14

Ferguson............................................................................71

The Management Works............................................18

Hom Sotheby’s International Realty —

Vanguard Investment Properties..............................6

The Stanfield Group......................................................44

W. R. Gorman...................................................................27

Home Depot PRO..........................................................21

WASH Multifamily Laundry Systems.....................11

ISU — Olson Duncan Agency.................................59

Wesierski & Zurek, LLC.................................................50

www.aaoc.com

January 2017

Tenant Eviction Unlawful Detainer

125

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

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Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

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