Amadeus Airline IT Amadeus Mobile Solutions for Airlines Airlines
Amadeus Mobile Solutions for Airlines lets you future-proof your mobile strategy whilst enhancing the end-to-end customer travel experience. Technological advances coupled with a more sophisticated traveller are driving airlines to offer new solutions and services that will give customers more control throughout their entire journey.
With Amadeus Mobile Solutions for Airlines, you can: > I mprove the passenger experience >R educe operational costs >M aximise revenue opportunities
Improve the travel experience, reduce costs and increase revenues Passengers want to be empowered during their journey, informed of changes dynamically and equipped to manage their trip whilst on-the-go. To do this, airlines must be able to offer comprehensive flight services across consumer mobile devices. With Amadeus Mobile Solutions for Airlines advanced technology, you can both enhance the passenger journey and benefit from more streamlined operations. The end-to-end solutions cover all stages of the journey, from booking and servicing, to check-in and boarding pass issuance. In addition, shared business rules and integrated ‘triggers’ within the underlying airline IT platform ensure real-time data accuracy and consistency across channels. Furthermore, by shifting simple, yet high-impact customer service functions to mobile self-service management – seat and meal selection, updating contact details, booking and paying for ancillary services such as excess baggage - your sales agents will be able to focus their time on selling seats and providing enhanced levels of customer service, resulting in a more productive use of staff resources.
>O perate an efficient IT model
Outstanding integration and reliability Amadeus Mobile Solutions are fully integrated with other Amadeus airline IT solutions such as Altéa Departure Control – Customer Management. They work together using the same framework to efficiently manage passengers at the airport and across all touch points, as well as providing customers with consistent, up-to-date travel information. With traffic in the mobile channel growing exponentially, a robust infrastructure is critical in ensuring reliability and stability. Amadeus Mobile Solutions for Airlines delivers on all fronts: providing the same high levels of service and support as with Amadeus web options, and ensuring reliable uptime, response time and scalability thanks to hosting in the world-class Amadeus data centre.
Booking display (Moblie Applications)
Booking on mobile (date selection)
Schedule disruption management
Key benefits at a glance Improve the passenger experience
Maximise revenue opportunities
>P assengers are kept informed with real-time, relevant and value-
>N ew sales opportunities with last-minute bookings and
added information; > F ast and easy check-in, on-the-go; >A dd information or service requests and purchase additional
services anytime and anywhere; > I nstant notification of flight disruptions and the ability to modify
travel plans accordingly; > F lexible content tailored to each customer – ‘the right service at
the right time’.
ancillary services; >G row revenue per passenger by offering the right ancillary service
at any point in the travel experience; > F aster reschedule and disruption process to release sales staff and
seats for additional sales; > Increase product exposure and visibility.
Operate an efficient IT model >S ynergies with Amadeus Altéa solution;
Reduce operational costs
>R eusability of Amadeus e-Retail services and customisations;
> I mprove disruption management with automated
>C onsistency across channels;
re-accommodation; > Expand self-service options; >R educe call centre work load, airport footprint (personnel or kiosk
hardware), time spent by airport staff on certain operational tasks; >D ynamic mobile portal management: enable business teams to
manage mobile portals (e.g. content, campaign).
>O ffer native application solutions for mobile websites and
mobile devices.
Localisation
Main features Information and Booking services
Boarding pass delivery
>R etrieve a booking and view the itinerary;
>U RL by email or SMS;
>E mail flight information to a contact;
>2 D mobile barcode generated in IATA approved formats: QR, Aztec
>V iew baggage allowance policy; >V iew flight status (if supported by the airline); >V iew airline’s call centre telephone number;
and Datamatrix; >E ligibility checks for Mobile Check-in and Mobile Boarding Pass
based on journey and customer information.
>A llow seat and meal selection (non-chargeable);
Customer contact
>M odify contact details (email and phone number);
>S end notifications in case of schedule disruption;
>A dd frequent flyer number.
>A nnounce opening of check-in to passengers.
Book a flight >C ombined outbound and inbound calendar display for
date flexibility; > Availability and up-sell to select best flights.
Ancillary services >A dd excess baggage by weight or piece; >P ay for excess baggage and receive confirmation.
Schedule change proposal for the traveller to accept or follow up with airline call centre.
Check-in > F light(s) and passenger(s) selection; > I nformation update: frequent flyer status and regulatory data; >S eat selection via graphical seat maps.
Find out more For further information, visit www.amadeus.com/airlineIT or speak to your Amadeus Account Manager today.
Š 2011 Amadeus IT Group SA | 2DML10/03468
> F light, time or route change notification sent with new flight