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CLEAR SIGNAGE, CLEAR BENEFITS – with clear legislative requirements to meet and the threat of hefty fines and even imprisonment as a possibility, it’s essential that businesses implement compliant and efficient recycling systems. However, Rubbermaid Commercial Products (RCP) argue that simply investing in new bins isn’t enough. Discover how investing in durable bins that offer consistent and clear signage can help your business avoid costly cross contamination, instill a strong culture of recycling and ensure a sorting system built for success.

opinion From greenwashing to accountability: The new demand for honest sustainability

For a long time, sustainability was treated like a checkbox. Add a leaf symbol on the packaging, throw in a line about being “eco-friendly,” and most people wouldn’t look further. That was enough to sound responsible.

But that’s not the case anymore. Today, people read the fine print, compare brands, and ask questions companies didn’t expect. Sustainability can’t be staged, it has to be genuine, traceable, and consistent according to Evolutyz Corp, a global consulting firm who offer a macro outlook on sustainability.

Why “Green” is not enough anymore

The danger of greenwashing isn’t just the exaggeration; it’s the trust it breaks. Once people feel misled, it’s very hard to win them back. Think of a brand promising “all natural” while still depending on harmful suppliers, or announcing climate goals with no clear path. Customers pick up on it. And, in a world where every misstep can go viral, those gaps get exposed quickly. People including buyers, investors, or even employees are now looking for evidence, not slogans.

The rise of accountability

Being honest about sustainability doesn’t mean being flawless. It means being upfront about progress, and even about where you have fallen short. Strangely enough, admitting “we’re not there yet” can inspire more confidence than pretending everything is under control. That’s why companies are starting to share audited reports, real data, and even setbacks. It shifts the focus from a polished image to an ongoing journey.

Why honesty makes business sense

This isn’t just about ethics; it’s about survival in the market. People want to stay loyal to brands they feel they

can trust. Investors are now favouring companies with credible ESG practices. And employees, especially younger ones, are drawn to workplaces that actually stand for something. Transparency, in many ways, has become currency. It shapes reputation, strengthens loyalty, and even impacts the bottom line.

Small steps that matter

Not every company can overhaul its entire system overnight. And it’s okay. Change often begins with smaller decisions: cutting down on unnecessary packaging, sourcing more responsibly, or switching to renewable energy where possible. What matters is how these steps are communicated without hype, without stretching the truth. Clear, steady progress builds credibility.

The “green gloss” era is losing its shine. What’s taking its place is a culture where honesty carries more weight than clever marketing. Companies that recognise this shift won’t just dodge criticism; they’ll set themselves apart as leaders who mean what they say. Sustainability is no longer a PR campaign. It’s a responsibility and the businesses willing to treat it that way will define the future.

Multi-service provider SSG to become a subsidiary of Fidelity

Fidelity Services Group has acquired a majority shareholding in SSG Holdings after obtaining all the requisite regulatory approvals.

SSG, established in 2014, is a multiservice provider offering cleaning, hygiene and security services. Currently, the company provides services to clients in the mining,

commercial, retail, industrial, and government sectors. The company headed by former Springbok captain, John Smit, operates across 14 locations nationwide with a dedicated workforce of nearly 9,000 employees.

The acquisition will grow Fidelity’s footprint to over 255 locations and grow its workforce to about 69,200 employees across South Africa.

Fidelity added that the transaction marks a significant milestone in its continued mission to deliver worldclass integrated facilities services across Southern Africa.

The acquisition also adds to Fidelity’s track record on strategic expansion, including previous highprofile acquisitions such as ADT South Africa, Bidvest Protea Coin Cash Management Solutions and key assets from National Security. According to the Group, these transactions significantly enhanced the company’s scale and service capabilities.

“This deal strengthens Fidelity’s leadership in commercial integrated security, cleaning, and facilities

management. Welcoming SSG’s experienced leadership and committed team to the Fidelity family is completely aligned with our continued focus on operational excellence and innovation,” said Wahl Bartmann, CEO of Fidelity.

Under the terms of the agreement, SSG will become a subsidiary of Fidelity and will continue to operate under its own brand and existing leadership team. Fidelity said that a comprehensive management retention programme that forms part of the transaction aims to ensure continuity, performance, and alignment with Fidelity’s long-term growth objectives.

“As a proudly South African company, SSG is extremely excited about the opportunities this partnership presents to our customers, stakeholders, and employees. Fidelity’s diverse expertise and deep resources will allow us to elevate our services even further – while remaining true to our commitment to service excellence,” said John Smit.

ISSA launch comprehensive consulting services to elevate the cleaning industry

ISSA, the worldwide cleaning industry association, recently launched ISSA Consulting, a comprehensive suite of consulting services designed to help organisations improve efficiency, ensure compliance, and drive business growth amidst challenges like budget constraints and evolving facility demands.

ISSA Consulting provides a full range of solutions, including operational assessments, training programme development, OSHA compliance support, workloading, process and operational improvement, strategic and digital marketing, public relations and communications, and customised services tailored to the specific needs of building

service contractors, in-house cleaning teams, distributors, and manufacturers.

“ISSA is committed to advancing the cleaning industry through education, advocacy, and now direct consulting,” said ISSA Chief Global Education Officer, Brant Insero. “Our consulting services provide organisations with practical, expert guidance to strengthen their operations, protect their employees, and enhance the value they deliver to customers every day.”

Led by ISSA Associate Director of Consulting, David Swindle, the team combines deep industry expertise with practical on-site and virtual support to solve real-world challenges, especially now as organisations navigate budget cuts

while managing rising occupancy in office buildings.

“We know the unique demands faced by cleaning industry professionals,” said Swindle. “ISSA Consulting offers an experienced, objective perspective to help companies improve processes, reduce risks, and achieve their business goals efficiently.”

ISSA Consulting is designed to provide measurable improvements with minimal disruption to daily operations. The team partners directly with each organisation to ensure the recommended changes align with their culture, goals, and regulatory requirements.

For more information about ISSA Consulting and its services, visit issa.com/consulting.

Wahl Bartman

Genesis Biosciences

partnered with Unilever to develop innovative probiotic cleaning technology

Cardiff-based Genesis Biosciences has been working with global consumer product manufacturer, Unilever, to help transform the industry through groundbreaking product and technological innovation as part of its Partner with Purpose programme. The partnership has already seen the firm secure the Unilever Clean Future Partner Award, recognising it as one of Europe’s leading and most innovative microbial developers, and Genesis’

technology will appear in some of Unilever’s biggest consumer brands around the world.

Unilever recently launched the Cif Infinite Clean All-in-One Cleaner Spray, a next-generation surface cleaner that features Genesis Biosciences’ probiotics within its formulation. The spray is designed to deliver longlasting cleanliness on surfaces around the home, making use of beneficial bacteria to support ongoing surface hygiene for up to 72 hours.

CSG Group acquires facility services group FSG

CSG Group recently announced its acquisition of FSG, a facility services group. As a leading strategic outsourcing partner, CSG Group specialises in optimising workplaces through both advanced facilities management and strategic talent solutions. Their approach is designed to ensure operational efficiency, meeting the diverse needs of both large and small clients.

For more than 25 years, FSG has dedicated itself to building a legacy of excellence, delivering award-winning soft facilities services across South Africa. Both companies share a deep commitment to sustainable practices. This acquisition will significantly enhance its ability to provide environmentally conscious and economically sound solutions for facilities, enabling clients to meet their own sustainability goals.

The launch of the spray follows other global collaborations between Unilever and Genesis Biosciences, using the company’s technology to deliver cleaning powered by nature’s smart bacteria. These collaborations have included the Wipol Bioshield and Sunlight brand Floor Cleaners in Indonesia, the Vim UltraPro Floor Cleaners in India and the Handy Andy Professional Multi-Surface and Floor Cleaner for the professional cleaning industry in South Africa.

“We couldn’t be more positive about the move and what it means for every single one of our clients and the future of FSG. This is a moment of incredible growth and evolution, and our commitment to delivering exceptional service remains our top priority. With the incredible added resources and expertise of the CSG Group, we are truly poised to achieve even greater impact for our clients,” said Brandon Mansour, FSG CEO.

Italian cleaning innovation on show at Cleantex Africa 2026

Mazzoni, one of the world’s largest manufacturers of cleaning machines and

components including pumps, motors, and heaters confirmed their presence at the 15th edition of the Cleantex Africa exhibition set for 13 to 15 October 2026 in Johannesburg.

Founded in 1969, the current Mazzoni facility in Italy’s Cavriago province, covers an area of over 20,000 square meters, where a combination of highly qualified staff, quality materials, and technical research amalgamate to produce excellence in cleaning machines and components for industrial and professional cleaning.

On display at the exhibition will be Mazzoni’s latest innovations in

cleaning technology, including the high-performance MMD high-pressure pump and advanced hot water high-pressure washer, designed for maximum efficiency and durability.

For more information visit: www.e-mazzoni.it

ISSA introduce healthcare platform to advance safer, cleaner patient environment

The worldwide cleaning industry association, ISSA, has launched the ISSA Healthcare Platform – a dynamic hub where professionals in healthcare, cleaning and facility solutions work side-by-side to confront the pressing challenges of healthcare environmental hygiene.

This initiative brings together experts, frontline staff, manufacturers, and innovators who are not only sharing knowledge but are actively engaging in joint research, task force activities and

collaborative problem-solving aimed at advancing patient care and reducing healthcare-associated infections (HAIs).

“ISSA is committed to adapting to the evolving needs of healthcare by bringing together a global community focused on raising environmental hygiene standards and eliminating avoidable harm. With this platform, we are empowering professionals to set new benchmarks for safer healthcare environments and improved patient outcomes,” said John Barrett, ISSA Executive Director.

Members and industry stakeholders will engage in specialised training and collaborative projects through the ISSA Healthcare Platform, drawing on the expertise of ISSA’s divisions, including the Healthcare Surfaces Institute (HSI), the Indoor Environmental Healthcare and Hospitality Association (IEHA), and the Global Biorisk Advisory Council (GBAC). Together, they identify gaps, develop evidence-based strategies, and unite frontline staff, experts, and innovators to raise care standards and eliminate avoidable harm in healthcare environments worldwide.

Linda Lybert, ISSA Healthcare Lead and Executive Director of the HSI, added: “We believe that building bridges between areas of expertise to create strategic and effective collaboration is key to eliminating avoidable harm and creating consistency in environmental hygiene standards. By uniting leaders, experts, and professionals from every corner of the healthcare sector, the ISSA Healthcare Platform will drive meaningful progress in patient safety by advancing safer healthcare environments.”

For more information visit: www.issa.com/healthcare

South Africa’s commitment to banning plastic microbeads

The Minister of Forestry, Fisheries and the Environment, Dr Dion George, has reaffirmed South Africa’s support for urgent and coordinated international action to end plastic pollution across its full life cycle, with the country moving to ban plastic microbeads.

George led the South African delegation that attended the second part of the fifth session of the Intergovernmental Negotiating Committee (INC 5.2) on Plastic Pollution in Geneva, Switzerland. The session was a critical opportunity to finalise a legally binding global treaty to tackle plastic pollution.

“Plastic pollution is one of the fastest-growing environmental threats facing our planet. South Africa supports the conclusion of a legally binding agreement that will help reduce plastic waste and promote a more sustainable future for all,” said George.

Global plastic production has grown rapidly, from two million tonnes in 1950 to 475 million tonnes in 2022. Without urgent intervention, South Africa’s plastic pollution is expected to nearly double by 2040 compared to 2020 levels, the department said.

In response, South Africa has moved to ban plastic microbeads. Draft regulations have been signed and are set to be published for public comment. These regulations aim to prohibit the manufacture, import, export, sale and distribution of microbeads and products containing them. “South Africa is acting with urgency to address this crisis. But no country can solve it alone. We need global cooperation, innovation, and ambition,” said George.

Engineered solutions that empower organisations to perform at peak levels

In today’s fast-paced world, efficiency, reliability, and durability are not optional, they’re the standard businesses demand. At Numatic, we go beyond designing cleaning equipment. We engineer solutions that empower organisations to operate at their very best, day after day.

From compact vacuums delivering unwavering power, to advanced ride-on scrubber dryers built to master the largest spaces, every Numatic machine is guided by a single philosophy: where performance meets persistence. This isn’t just a slogan, it’s a commitment. A commitment that every investment you make in Numatic will stand the test of time, no matter the challenge.

What truly sets us apart is more than innovation, it’s trust. For decades, professionals across industries worldwide have relied on our equipment, not simply as tools, but as vital partners in productivity. Precisionengineered, built for endurance, and proven in the field, our machines deliver consistent results where they matter most.

Picture an environment where downtime is rare, cleaning feels seamless, and standards never slip. That’s the Numatic difference. From spotless hospital corridors to welcoming hospitality venues, and from commercial offices to industrial spaces, our solutions adapt effortlessly to every demand.

When you choose Numatic, you’re choosing more than machinery. You’re

choosing peace of mind, reliability, and the assurance that your standards will never be compromised. Because when performance meets persistence, success always follows.

For more information visit: www.numatic.co.za

educational thriving in the digital economy

Empowering the cleaning workforce through digital inclusion

In today’s fast-changing business environment, cleaning and facilities management companies face mounting pressure to improve efficiency, retain staff, and deliver consistent service to clients. While new technologies and mechanisation have reshaped parts of the industry, one critical factor remains constant: the people on the ground.

Cleaners, supervisors, and site managers are the backbone of service delivery, yet they are often the least digitally connected within an organisation. This according to MyMobile, a platform that brings all your employees into one virtual room, encouraging team co-operation through effective communication.

At this year’s Cleantex Executive Summit, the conversation extended beyond equipment and consumables. It highlighted a deeper challenge: how do companies empower their employees with the tools they need to thrive in a digital economy?

Digital divide in the cleaning sector

For many organisations, cleaners and frontline staff do not have access to company email addresses, scheduling apps, or productivity platforms. This disconnect limits communication, reduces accountability, and makes it difficult for employees to feel part of the broader organisational culture.

Studies across South Africa show that digital exclusion impacts not only productivity but also employee retention. Workers who feel ‘left out’ of their company’s communication ecosystem are more likely to disengage and experience high turnover. For a labour-intensive sector like cleaning, this represents a real business risk.

Mobile-first employee solutions

To bridge this gap, payroll-linked mobile solutions have emerged as an effective way of putting smart devices into the hands of every employee. Known as the Connect Team model, this approach links device access to payroll or stipends, enabling employees to acquire a smartphone or tablet without upfront capital expenditure.

The result is simple yet powerful: every employee can be equipped with a reliable device, pre-loaded with the apps and tools needed for their specific role. For cleaning companies, this could mean digital timesheets, health and safety checklists, training modules, or direct communication from HR.

Beyond devices: Unlocking the EVP advantage

Technology alone does not transform a workforce. What sets this model apart is its integration into the broader Employee Value Proposition (EVP). By making digital access part of an EVP, companies send a clear signal: ‘We are investing in you’. This approach carries several advantages for the cleaning sector:

• Productivity gains: Employees can clock in/out digitally, reducing payroll errors and improving shift management.

• Training at scale: Online induction and refresher courses can be delivered consistently across large, dispersed teams.

educational thriving in the digital economy

• Communication and inclusion: Supervisors and staff stay connected to company updates, policies, and recognition programmes.

• Employee wellbeing: Devices can also support personal use, enabling employees to stay in touch with family, access online learning, or manage finances.

For companies, these benefits translate into measurable outcomes: lower absenteeism, reduced staff turnover, and stronger client satisfaction.

Case

study: LIVClean

One cleaning company already exploring the benefits of this model is LIVClean, a national professional cleaning company which partnered with MyMobile in January 2024. Since then, around 200 employees have taken up the option to acquire smartphones through payroll-linked deductions.

The impact has been notable. Staff members have embraced the opportunity to own a device outright after 12 months of repayment, with many citing the sense of pride and independence it brings. For employers, the programme has enabled better communication with dispersed teams and simplified HR processes.

For context, cleaners in South Africa typically earn between R5,500 and R6,500 per month. In this range, a 12-month, payroll-linked device repayment represents a manageable commitment. Crucially, the real value lies beyond work: many employees use these devices to support their children’s education, accessing online learning

resources and school communications – turning a work tool into a family investment.

The LIVClean example highlights how workforce empowerment and digital inclusion can go hand-in-hand, improving both employee wellbeing and operational performance.

Lessons from other industries

The cleaning industry is not alone in facing these challenges. Hospitality, healthcare, and security companies have already begun integrating payroll-linked mobile solutions into their operations. At hotels, for example, housekeeping staff now receive shift schedules and task lists directly on their phones. In hospitals, auxiliary staff use devices for compliance reporting. By learning from these adjacent sectors, cleaning businesses can leapfrog traditional barriers and adopt proven models that align with their workforce realities.

Building for scale and sustainability

One of the biggest concerns for employers is cost. However, the payrolllinked model is designed to remove capital outlay from the equation. Employers do not need to purchase hundreds of devices upfront. Instead, employees access these Samsung devices through affordable, salary-linked deductions.

This structure ensures sustainability: the company avoids debt exposure while employees enjoy the pride of ownership. Importantly, all devices come with official Samsung support, warranty, and upgrade pathways, ensuring reliability in the field.

Road ahead for cleaning companies

The post-pandemic economy has reshaped client expectations. Facility managers now demand transparency, accountability, and evidence-based service delivery. For cleaning contractors, this means demonstrating not only that tasks are being completed, but also that staff are trained, equipped, and engaged. Mobile-first solutions provide the infrastructure to deliver on these expectations. By ensuring that every employee – from site supervisor to cleaner – is digitally enabled, companies can move from paper-based reporting to real-time insights. This, in turn, strengthens relationships with clients and creates a competitive edge.

Conclusion

The future of the cleaning industry is not just about machines or chemicals, it is about people. Empowering cleaners with digital access is no longer a ‘nice to have’ – it is a business imperative. By integrating payrolllinked devices into their Employee Value Proposition, cleaning companies can unlock productivity, enhance employee wellbeing, and deliver the quality of service that clients demand. As highlighted at the recent Cleantex Executive Summit, the cleaning industry is ready for this transformation. The question is: who will take the lead in making digital inclusion a cornerstone of workforce empowerment?

MyMobile empower businesses with cuttingedge mobile solutions. From seamless device management software to comprehensive distribution and insurance. MyMobile’s advanced technology and mobile solutions take your day-to-day business operations to the next level. For more information visit: www.mymobilezabusiness.com

Why modern businesses are rethinking the washroom Where cleanliness meets class

In today’s fast-paced business world, first impressions count. Companies meticulously craft frontof-house spaces and customer experiences, but one area still too often gets overlooked: the washroom. Far from being purely functional, a well-maintained, thoughtfully designed washroom speaks volumes about a company’s values. Cleanliness, quality fittings, and reliable hygiene solutions reflect attention to detail, respect for visitors, and a commitment to health and well-being. In an era where hygiene is a top priority, no brand can afford to treat this space as an afterthought.

The Quartz collection redefines expectations for washroom dispensers. Available in timeless white or black, each sleek, minimalist unit complements any setting from busy corporate offices to luxury retail spaces. Crafted from durable ABS and polypropylene, these dispensers withstand heavy use while their scratch-resistant surfaces maintain a polished look. Silent operation makes them ideal for executive areas, clinics, and premium lounges. Quartz is designed with maintenance and user convenience in mind. Features like a universal key system ensure quick, secure access for refills and servicing, minimising downtime and ensuring essentials like soap, paper towels, and sanitiser are always available. Because true hygiene only happens when systems are consistently stocked and operational.

Modern customers expect spotless facilities and the reassurance that their health matters. The Quartz collection lets businesses send a clear message: We care about cleanliness. We care about our image. We care about people. Washrooms are now part of the brand experience spaces where trust can be built or broken. If yours isn’t reflecting your company’s quality and professionalism, it may be time for a rethink. With Quartz, you can align hygiene with style and elevate every impression you make.

Step into a washroom that welcomes you with lasting comfort and freshness.

Taking a closer look at today’s main washroom trends

Has the long shadow of COVID led to an increased focus on hygiene, or are other considerations such as sustainability, accessibility or technology driving the narrative? In this article, Tom Marshall, from Tork manufacturer, Essity, considers the question. The COVID-19 pandemic left an indelible mark on our society and changed our perceptions of daily life. Public washrooms were also altered beyond recognition.

Most toilets were closed during lockdowns because everyone remained at home. When the outside world did eventually re-open, various models were adopted to help keep people safe. Social distancing was difficult to achieve in public toilets where space was limited so some facilities incorporated one-way systems while others ensured that every other wash hand basin was taped up and unavailable for use.

Everyone became hyper-sensitive about hygiene which meant the provision of hand washing facilities was considered even more important. Hand sanitiser dispensers began to appear at washroom entrances while posters and signage warned people of the dangers of dirty hands. But these highly functional washrooms with their stark reminders of the need for hand hygiene were a far cry from the facilities that predominated before the pandemic.

In the first 20 years of the millennium, hotels, restaurants and bars vied with each other to provide interesting or quirky washrooms designed to surprise and delight the clientele. This was largely driven by the new trend for sharing our experiences on social media and it spawned a great many “wacky washroom” lists on the

internet. The Protea Hotel Fire and Ice in Cape Town was ahead of this curve, and its funky toilets featured multiple toilet paper dispensers, photo backdrops, murals and a quirky décor.

the global pandemic. Today there is a growing emphasis on sustainable solutions that save water along with systems that improve sanitation for everyone.

Vision Cleaning allows cleaners to monitor dispenser

refill levels via a smartphone or tablet, while visitor counters allow a facility to build up a profile of washroom visits.

Several bars in New York began pioneering see-through toilet cubicles, the walls of which would reassuringly fog up as soon as the door had been locked from the inside. The Rabbit Hole bar near Santa Clarita in California modelled its own washrooms on The Shining horror film. Visitors would be confronted with a scary close-up of Jack Nicholson’s face in a white room splattered with fake blood. The former South African-themed Shaka Zulu restaurant in London made its own washrooms into a talking point by filling them with life-sized statues of safari animals.

So, what are today’s major trends? Hygiene remains of vital importance but there has been less emphasis on talking points and quirks since

For example, the SmartSan system developed in South Africa recycles flush water using a combination of nano-filtration processes to purify the water for re-use, while EcoSan offers a waterless toilet that converts human waste into a compostable material. Meanwhile, several pit toilets in South African schools are being replaced with newer, more hygienic facilities with the help of Breadline Africa. The charity marked its 25th school toilet installation in November 2024 to coincide with World Toilet Day. Another new trend that has grown rapidly in recent years has been the implementation of technology. This is increasingly being introduced into public washrooms to speed up

queues, gauge customer feedback and to aid cleaning.

Traffic light systems that light up green when a cubicle is empty and turn red when it is occupied are helping to prevent congestion in busy washrooms, while “smiley” feedback panels allow visitors to rate their washroom experience by pressing a red, amber or green button. Smart dispensers are increasingly being used to ensure that washroom soap and paper supplies never need to run out.

Essity’s Tork Vision Cleaning allows cleaners to monitor dispenser refill levels via a smartphone or tablet, for example, while visitor counters allow a facility to build up a profile of washroom visits.

There is also a greater focus today on providing accessible, inclusive facilities that may be used by anyone regardless of age, gender or ability. Baby changing facilities are increasingly appearing in men’s toilets, and efforts are being made to ensure that all toilets are easy to use. For example, Tork dispensers for foam and liquid soaps have been certified by the Swedish Rheumatism Association as being easy to use for people with lower hand strength.

So, the post-COVID trends have been sustainability, accessibility, improved sanitation and a greater use of technology.

However, those quirky pre-pandemic washrooms still crop up now and then. At this year’s Glastonbury Festival in

Purchasing commercial washroom fixtures?

Consider this…

the UK, a toilet located inside a giant blue boombox co-designed by singing legend Sir Rod Stewart provided a focal point. Decorated in Sir Rod’s trademark leopard print, the toilet was made in collaboration with the charity WaterAid which works in multiple African countries to provide decent toilets and access to clean water. Visitors to the facility would hear pre-recorded messages from the singer stressing the importance of good sanitation.

So, while washrooms are subject to many trends, hygiene remains a core value. The ongoing moves to improve accessibility, sustainability, and sanitation can only be positive news for us all.

Commercial washrooms provide employees, visitors, and customers with a clean and comfortable environment.

As businesses recognise the importance of hygiene and user experience, the design and functionality of washroom fixtures have evolved significantly. This article provides facility managers and building owners with valuable food for thought when it comes to washroom fixture purchases or when renovating facilities.

Durability and quality

Durability and quality are essential considerations for commercial washroom fixtures. Since these accessories will experience heavy usage and potentially rough handling, choosing products made from highquality materials that can withstand wear and tear is crucial. Look for commercial washroom products constructed from robust materials such as stainless steel, high-density plastic, or solid brass. Consider the manufacturer or supplier’s reputation

to ensure the accessories are known for their durability. This article provides facility managers and building owners with valuable food for thought when it comes to washroom fixture purchases or when renovating.

Cleaning and maintenance

Efficient cleaning and maintenance are essential in commercial washrooms to uphold hygiene standards. Choose accessories that are easy to clean, preferably with smooth surfaces and minimal crevices where dirt and

grime can accumulate. Accessories with antimicrobial or easy-to-disinfect surfaces can also be advantageous. Additionally, consider how accessible the accessories are for cleaning purposes. Some accessories may have removable parts or features that facilitate effortless maintenance.

Functionality

The functionality of commercial washroom accessories is critical to meet users’ needs. Consider the specific requirements of your facility.

Image by freepik

feature washroom hygiene

For example, if you have a high volume of visitors, you might need accessories that can handle heavy usage, such as robust hand dryers or touchless soap dispensers. Accessibility is another important aspect, ensuring that the accessories are usable for individuals with disabilities, comply with accessibility standards, and provide ease of use for all users.

Aesthetics and design

The aesthetic appeal of your washroom plays a significant role in creating a positive user experience. Choose accessories that harmonise with the overall design and style of your facility. Consider factors such as colour, finish, and style when selecting accessories. For instance, opt for sleek and modern designs for contemporary settings or classic and timeless options for a more traditional ambiance. Well-designed accessories contribute to a cohesive and visually pleasing washroom environment.

Space optimisation

Efficient use of space is crucial in commercial washrooms, especially in areas with limited space. Look for accessories that are compact and space-saving without compromising functionality. For example, wall-mounted soap dispensers, foldable baby changing stations, or recessed paper towel dispensers can help optimise space utilisation. By selecting space-saving accessories, you can enhance the comfort and convenience of washroom users while maximising the available area.

Safety and security

Ensuring the safety and security of washroom users is of paramount importance. Consider accessories that prioritise user safety, such as anti-slip surfaces on the flooring or grab bars, rounded edges to prevent injuries, and tamper-resistant mechanisms to deter vandalism. Additionally, verify that the accessories comply with relevant safety regulations and standards to maintain a secure environment.

Sustainability

Sustainability is an increasingly important consideration in today’s world. Look for eco-friendly options when choosing washroom accessories. Consider accessories made from recycled or recyclable materials to minimise environmental impact. Energy-efficient hand dryers or faucets can reduce water and energy consumption. Water-saving features like low-flow faucets or dual-flush toilets can promote sustainability. By selecting sustainable accessories, you contribute to a greener washroom and demonstrate your commitment to environmental stewardship.

Cost and budget

One key aspect of preparing for a washroom renovation is setting aside an appropriate budget for all necessary accessories as you evaluate different product options from various suppliers. Take care to assess pricing thoroughly to avoid overspending unnecessarily.

While searching exclusively for bargain-priced items or sales deals is tempting, remember that these low-cost solutions may prove more costly over time due to inferior quality or durability issues. Instead opt for products that provide solid value in both affordability and reliable performance qualities – even if they require greater upfront investment than other alternatives.

Warranty and support

When purchasing washroom accessories, a wise shopper considers more than just product features – it’s critical to evaluate warranty terms and support structures from manufacturers or suppliers. Reputable companies generously offer warranties with ample flexibility to assure consumers of comfortable use over time – regardless of unexpected faults should they arise. To ensure peace of mind, critically assess details such as duration limits and customer service performance records before purchasing.

User reviews and recommendations

Don’t gamble when investing in your commercial washroom – do your due diligence before purchasing by researching customer reviews and seeking input from experienced industry players on accessory options that interest you. User feedback can offer invaluable insights into endurance, ease of use, and general effectiveness while operating those items within your needs and showing how satisfied users have been using them. Look for thoughtful reviews on dependable platforms or take advantage of professional connections within the industry when gathering information – this may save you communication headaches further down the road!

Choosing the correct fit for smart washrooms

Smart washrooms are no longer a futuristic concept, but rather a practical solution to one of the most scrutinised areas in any facility. In today’s cleaning and hygiene services landscape, where every second counts, technology plays a pivotal role in streamlining operations, optimising labour and enhancing the user experience.

Washrooms reflect a facility’s overall quality, and even the smallest cleanliness issue tends to be noticed first in the washroom. Maintaining pristine environments can be challenging, particularly in high-traffic sites, but smart washroom systems offer a proactive approach. These tools use data analytics and automation to maintain standards, reduce unnecessary labour, and improve response times across custodial teams.

Driving smarter labour efficiency

While outcomes differ across sites, buildings that adopt smart washroom solutions often report measurable improvements in labour efficiency. Some facilities have seen productivity gains of up to 80 percent.

One example comes from an ESFM-managed site that reallocated approximately 360 hours of labour annually after installing smart washroom technology. With fewer wasted rounds and clearer visibility into actual washroom conditions, the custodial team could shift focus toward urgent issues and high-priority tasks. The result: better service delivery, fewer complaints, and stronger satisfaction scores.

Smart systems also support broader sustainability goals. By tracking usage patterns in real time, these systems help reduce product waste and cut unnecessary inventory costs. Facilities can better align their supply with actual

demand, ensuring dispensers are refilled when needed, not on a fixed schedule.

QR codes versus sensors: What’s the difference?

Not all smart washroom tools offer the same value, and choosing the right one depends on your site’s needs and your team’s capacity. The two primary options, QR codes and sensors, represent very different approaches to data collection.

QR codes provide a cost-effective entry point for feedback-driven maintenance. Users scan the code to report issues, such as an empty soap dispenser or untidy stall. This empowers building occupants to become part of the quality assurance process. However, it relies on users taking initiative and doesn’t provide continuous data.

Sensors, on the other hand, deliver realtime insights by monitoring foot traffic, air quality, supply levels, and more. These sensors trigger alerts based on actual conditions, enabling predictive cleaning and just-in-time refills. Though the upfront investment is higher, the payback comes in precision, labour savings, and a proactive approach to facility care.

Ultimately, the best smart washroom strategy aligns with your goals, whether it’s fast feedback, increased labour efficiency, or elevated guest satisfaction.

A previous version of this abridged article was published in CMM.

Probiotic cleaners – busting the myths encompassing cleaning’s microbial makeover

The world of cleaning is quietly shifting as probiotic cleaners bring a fresh, science-driven approach to hygiene. Jeffery Madkins, Market Manager at Unilever Professional, highlights how these products enlist good bacteria to break down dirt and outsmart harmful germs, offering a sustainable, effective alternative to harsh chemicals.

Despite some myths, probiotic cleaners have proven their worth in demanding environments like healthcare, delivering longer-lasting protection and reducing the need for frequent chemical use. With growing demand for eco-conscious solutions, probiotic cleaning products are no longer niche, they’re reshaping what “clean” means for modern businesses.

The cleaning industry is experiencing a microscopic revolution. While traditional cleaning products rely on harsh chemicals to eliminate bacteria, probiotic cleaners are taking a more balanced approach – enlisting beneficial microbes to do the heavy lifting.

“Chemical cleaners have played a vital role in health and safety for decades, and continue to do so,” says Jeffery Madkins. “But a growing number of industries and consumers are exploring gentler, longer-lasting ways to maintain hygiene.”

And while the term ‘probiotics’ might sound more like a supplement than a surface spray, probiotic cleaners are an eco-friendly alternative. They work by introducing helpful bacteria that break down dirt and keep unwanted germs in check.

“The old mentality of ‘kill all germs’ is giving way to a more sophisticated understanding of beneficial bacteria and their role in maintaining truly clean environments,” adds Madkins. “And probiotic cleaning technology is moving from niche to mainstream

as businesses become more ecoconscious and seek sustainable cleaning solutions that don’t compromise on performance.”

As with any new technology, however, it’s not uncommon for a few myths and misconceptions to follow. And in the case of probiotic cleaners, using bacteria to fight bacteria when sanitising surfaces might seem a little counterintuitive. Madkins outlines some of the most common myths:

Probiotic cleaners are not as effective as chemicals

This misconception stems from the belief that only chemical products can clean effectively. But probiotic cleaners take a different approach by using helpful bacteria to clean and protect surfaces. In trials in healthcare settings, they’ve been shown to perform on par with traditional disinfectants, offering extended efficacy that makes it harder for harmful germs to grow back.

Just another cleaning trend

Far from being a fad, probiotic cleaning is part of a broader shift toward sustainable hygiene. Independent studies confirm that probiotic products are a sustainable, biodegradable alternative to conventional chemical disinfectants and are as effective.

Probiotic cleaners are just marketing hype

The scepticism is understandable,

but again, the science is solid. These cleaners work by creating a layer of helpful bacteria on surfaces – a microbial barrier that inhibits the growth of harmful pathogens – that blocks harmful germs from settling in. They use safe, carefully chosen bacteria (usually from the Bacillus family) that have been thoroughly tested to make sure they’re both safe and effective.

Probiotic cleaners are expensive

While the upfront cost may be higher, evidence points to longer-lasting surface protection. Over time, this can mean less frequent cleaning, reduced labour costs, and less damage to surfaces.

Sustainability is just about packaging

While packaging matters, true sustainability goes far beyond a container. Probiotic cleaners are biodegradable, leave no harmful residues in wastewater, and can help reduce reliance on chemical cleaners, making them an environmentally conscious option.

“Probiotic cleaners are not a replacement for traditional cleaning products. Rather, they offer a complementary approach,” emphasises Madkins. “For example, Handy Andy’s Probiotic Multi-Surface Cleaner, designed for professional use on floors and high-traffic surfaces, extends hygiene between cleans and supports more eco-conscious cleaning routines.”

feature sustainability in cleaning

Probiotic cleaning shows that we don’t have to fight nature to stay

clean. We can work with it. It’s a smart, science-led addition to the cleaning toolkit, especially in professional spaces where hygiene isn’t just a checklist, but a long-term commitment to health and sustainability.

The revolution in cleaning isn’t just about new technology or products – it signals a fundamental shift in understanding what “clean” really means in the 21st century. “Probiotic cleaning shows that we don’t have to fight nature to stay clean. We can work with it. It’s a smart, science-led addition to the cleaning toolkit, especially in professional spaces where hygiene isn’t just a checklist, but a long-term commitment to health and sustainability,” concludes Madkins.

Unilever Professional is a trusted partner for businesses in South Africa, offering innovative and effective cleaning and hygiene solutions. As part of the global Unilever family, Unilever Professional leverages well-known brands like OMO, Sunlight, Domestos, and Handy Andy to meet the needs of South African businesses across diverse industries.

Waterless urinals driving measurable gains in building sustainability

Facility managers looking for high-impact sustainability upgrades are turning to an often-overlooked fixture: the urinal. The shift toward waterless urinals, specifically, appears to be gaining momentum across commercial real estate, education, and healthcare sectors. This is because managers are under increased pressure to reduce water usage, trim utility expenses, and meet growing environmental compliance standards.

According to the Environmental Protection Agency, each conventional urinal replaced with a waterless unit can save approximately 98,421 litres of water annually. In a facility with 50 urinals, that’s 4.9 million litres saved per year – enough to fill two Olympicsized swimming pools.

“These aren’t minor efficiency tweaks,” says Klaus Reichardt, CEO and founder of Waterless Co. Inc, a leader in water efficiency. “They represent transformational change that lowers operating costs, enhances indoor hygiene, and improves a facility’s sustainability profile.”

Operational and environmental advantages

Beyond reducing water consumption, waterless urinals also deliver tangible energy savings.

• Traditional urinals rely on energy to pump water to and from a facility and treat it. By eliminating flushing entirely, facilities reduce their energy footprint and decrease the volume of wastewater entering treatment systems, lowering chemical and energy demands.

• Custodial teams also report benefits. Waterless urinals can typically be cleaned with only all-purpose cleaners, whereas flush units may require harsh chemicals to combat scale, staining, and bacterial growth.

• With no standing water, dry surfaces inhibit odour and biofilm buildup, streamlining custodial workflows.

Green building credentials

Waterless urinal technology aligns directly with the goals of LEED, WELL, and other Green building certifications, contributing points under LEED v5 Indoor Water Use Reduction credit and WELL’s Water Concept for Health and Sustainability.

“These certifications increasingly influence tenant decisions, investor interest, even insurance assessments,” says Reichardt. “Installing waterless urinals can be a low-barrier way to support certification goals without major capital investment.”

Reichardt notes that with shifting climate conditions and increasingly stringent building performance standards, the demand for scalable water-saving technologies is on the rise.

“We’re at the point today where every gallon saved is a gain for the environment and our planet.”

For more information visit: www.waterless.com

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Current global landscape, new tech facilitates green cleaning adoption

Green Cleaning solutions and methods have become standard practice across North America and most of Europe. However, adoption has lagged in other regions of the world. But this is shifting dramatically in 2025, according to Steve Ashkin, the professional cleaning industry’s leading advocate for Green Cleaning and sustainability.

According to Ashkin, “countries throughout Asia, Africa, and South America are rapidly adopting Green Cleaning products and methods in their daily facility operations. These regions are following the same adoption patterns we saw in North America’s early transition.” As to why this is happening, Ashkin says the four key drivers fuelling this global shift toward Green Cleaning are the following:

1. Protecting human health Green Cleaning safeguards the health of building occupants and the environment, while increasingly prioritising cleaning workers’ health and safety through reduced exposure to chemical irritants.

2. Enhanced cleaning performance

Better indoor air quality and fewer chemical irritants boost cognitive function and concentration. Workers,

including cleaning workers, in greencertified facilities, consistently report improved well-being, leading to higher productivity levels.

3. Environmental stewardship

More manufacturers worldwide recognise they have a responsibility to protect not only their employees and cleaning staff, but also the customers and communities they serve.

4. Cost effectiveness

Green cleaning solutions deliver economic benefits. Modern formulations are more concentrated and multi-purpose, enabling cleaning staff to work more efficiently with less product per task, reducing costs and purchasing frequency.

“This global transition is also driving more cleaning contractors and facility managers to actively seek Green Cleaning education and information,” Ashkin notes.

“It takes me back to my early advocacy days. Early on, I focused on providing foundational knowledge about Green Cleaning principles and practical guidance for incorporating these methods into daily cleaning routines.” Ashkin adds that today’s Green Cleaning adoption is significantly easier than it was twenty-five years ago. That’s because, “we now have well-established Green certification standards that didn’t exist previously. Plus advanced cleaning products and equipment, some developed using artificial intelligence, enhance cleaning efficiency while further reducing cleaning’s impact on the user, building users, and the environment, exactly what Green Cleaning is all about.”

Steve Ashkin is the president of The Ashkin Group. He is considered the “Father of Green Cleaning” and has been recognised by the ISSA as one of the most influential members of the cleaning industry over the past 100 years.

Thank Your Cleaner Day is a special day once a year to celebrate and acknowledge the vital contribution that professional cleaners make to our everyday lives. Join us in saying thanks on the 15th of October.

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editorial Rubbermaid Commercial Products

Africa contributes roughly 9 percent of all global waste, but with only 10 percent of the 70 million tonnes of annual waste getting recycled, it’s clear that there is a significant gap when it comes to recycling infrastructure and compliance.1 And where does the rest of the rubbish end up? In open dump sites, landfills and rivers.

However, there is hope, and South Africa has been leading the charge. The country’s Waste Act, alongside Extended Producer Responsibility (EPR) regulations, shifts accountability to the producers for the full lifecycle of their products. What’s more, with legislation requiring companies to increase the percentage of their post-consumer recyclate to 75 percent from this year, and 100 percent by 2027, and with non-compliance resulting in fines of up to R5 million and even imprisonment for up to ten years, it’s clear the nation is taking serious steps to turn the tide on poor recycling.2

The dirty truth about crosscontamination

It’s estimated that the average recycling contamination rate is 25 percent –that means that one in four items is disposed of incorrectly.3 Not only could this put businesses at risk of hefty fines and even imprisonment, but it could also lead to increased processing costs and increased energy consumption. In some cases, the contaminated materials end up in landfills, contributing to pollution. In short, cross-contamination is not only a costly problem for your business but for the planet too.

Closing the loop: How clear signage could transform recycling in Africa

So, with the responsibility of better recycling falling at the producers’ doors, how do businesses do better, asks Rubbermaid Commercial Products (RCP)?

Sorting success starts with signage

Although it may seem blindingly obvious, excuse the pun, implementing a visible system is essential for success. Reduce the costly problem of cross-contamination and boost overall recycling efficiency by ensuring clarity through signage. Research has found that symbols are more easily recognised by our brains than words. By investing in a system of instantly recognisable iconography and colourcoding rather than easily missed handmade signs, you make it easy for staff to quickly identify what waste goes where.

Let’s talk about consistency of messaging. It’s likely that most businesses will require different

types of bins in different locations, but choosing a manufacturer who can provide consistent colour-coding and messaging across all containers will only further embed a culture of recycling compliance in your venue as well as demonstrating a clear dedication to sustainability.

Discover bespoke labelling with RCP

On top of their extensive range of recycling bins available in multiple specifications to suit your business’ needs, Rubbermaid Commercial Products also offer a bespoke labelling service. Make your bins your own by adding tailored text, branding, iconography and colours. To find out more about the newest innovations, visit the portal here.

Sources

1. https://www.africanleadershipmagazine.co.uk/ addressing-waste-crisis-in-africa-throughrecycling/

2. https://news.sap.com/africa/2025/03/sacompanies-urged-to-fast-track-compliance-toincoming-plastics-legislation/

3. https://www.rubicon.com/blog/recyclingcontamination-facts/

The importance of a robust end-of-life battery management system in South Africa

The environmental consequences of incorrect battery disposal can be catastrophic. Landfilling batteries can lead to the leaching of toxic substances into soil and water, while poor handling poses fire risks and can release harmful emissions.

Managing these risks requires the implementation of accessible collection networks and strict processing standards, as well as public awareness campaigns. Patricia Schröder, CEO of Circular Energy, a producer responsibility organisation (PRO), outlines how this can be achieved.

The National Environmental Waste Management Act of 2008 identifies all battery chemistries as hazardous waste. Therefore, producers and users must abide by strict protocols for treatment, storage and transportation of these materials. While compliance is a basic requirement, it is not all-encompassing. A truly effective system demands a broader commitment to responsible practices and an understanding of the risks.

The introduction of Extended Producer Responsibility (EPR) regulations enabled a significant change in how battery waste is managed. It holds producers accountable for the entire lifecycle of

their products. However, the practical impact of this depends on the commitment of the regulatory bodies. Minimal oversight and a focus solely on cost-reduction undermines the purpose of the regulations. A genuine commitment requires investing in robust tracking mechanisms, infrastructure, and a thorough check of end-of-life management processes. Increasing safe and effective battery recycling, particularly for the rapidly growing volumes of lithium-ion batteries, presents many technical and logistical hurdles. These require proactive planning, specialised infrastructure, and appropriate technological capabilities within South Africa. Delaying these poses significant environmental and economic risks.

A truly sustainable approach to battery management must embody the principles of a circular economy. This means going beyond a linear ‘take-make-dispose’ model to one that extends the lifespan of batteries

through refurbishment, repair, and repurposing. When recycling is the only viable option, utilising clean, efficient technologies that maximise the recovery of valuable materials for re-use in the manufacturing process should be a priority. This reduces the reliance on virgin resources and minimises waste-generation.

Effective battery management cannot occur in isolation. It requires collaboration between government agencies, industry stakeholders, and the private sector. Government plays a crucial role in establishing clear, enforceable regulations, but industry must actively participate in implementing best practices and investing in sustainable solutions. The private sector – often the first point of contact for endof-life materials – can improve collection rates and create economic opportunities in a safe and regulated manner.

Environmental protection is a major priority. Disadvantaged communities are often over-burdened by the negative impacts of hazardous waste.

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feature waste management

Preventing hazardous materials from batteries being discarded in landfills or contaminating water sources requires a shift in how we view and handle battery waste. It requires a commitment to existing legislation, along with proactive measures to keep batteries out of conventional waste streams.

A responsible battery management system must prioritise their protection, ensuring that collection and processing of battery waste do not create new environmental or health hazards in these areas. Integrating these communities into the value chain through safe and dignified work opportunities is also crucial.

Preventing hazardous materials from batteries being discarded in landfills or contaminating water sources requires a shift in how we view and handle battery waste. It requires a commitment to existing legislation, along with proactive measures to keep batteries out of conventional waste streams. This can be achieved by setting up accessible

collection points and effective recycling programmes.

While South Africa has made strides in developing local battery processing capabilities, the complexity of certain battery chemistries may still require international collaborations for specialised material refining. However, the long-term goal should be to bolster local capacity to handle the majority of end-of-life battery streams.

Transparency and traceability are essential in building trust and ensuring accountability within the battery management system. Implementing tracking and auditing mechanisms throughout the battery lifecycle –from collection to final processing –

provides important data and allows for continuous improvement.

Looking to the future, a holistic end-of-life battery management system forms part and parcel of South Africa’s Just Energy Transition. With the increase in renewable energy storage and electric vehicles, a well-run system will be essential in ensuring the environmental sustainability of this transition.

Ultimately, the responsibility for effective battery management belongs to all stakeholders. Businesses must prioritise responsible disposal and comply with legislation, and households need to be educated and empowered to take part in collection initiatives. By recognising the value in end-of-life batteries and working together, South Africa can transform this challenge into an opportunity for environmental stewardship, economic growth, and a truly sustainable energy future.

For more information about responsible management of your battery waste, click here.

feature waste management

Responsible sanitary waste disposal in South Africa – the choice is ours

The regulatory framework surrounding the disposal of sanitary waste in South Africa paints a vague and often conflicting picture, blurred by legal ambiguities and ethical considerations. While the need for responsible waste management is evident, the road to achieving it is far from clear, which creates uncertainty and the risk of non-compliance for businesses, according to Sanitech, a division of WACO Africa.

An increasingly ambiguous framework

In South Africa, the foundation of waste management regulation lies in the National Environmental Management: Waste Act 59 of 2008. While this Act gives very little specific guidance on sanitary waste, confusion stems from its subsequent amendments and drafts.

A 2012 amendment took a hard-line approach, classifying sanitary waste as hazardous, which meant that businesses had to treat it as medical waste. In contrast, a draft circulating in 2018 took an opposing stance, by categorising it as general waste. Without a clear definition, businesses remain in a precarious position, unsure of the correct disposal methods, while the practical implications of this ambiguity are considerable. In audit-driven environments, such as those with health and safety accreditations, sanitary waste is typically required by auditors to be treated as medical waste. This usually means incineration or autoclaving, followed by disposal as hazardous waste.

Further steps to complicate compliance

However, for small businesses and domestic settings, the 2012 amendment gives smaller business or domestic dwellings a threshold of approximately 5 kg per month, below which it is acceptable to dispose of as general waste. Although this scalebased classification feels like a step

toward clarity, there is still a significant grey area for medium-sized businesses.

The 2018 draft’s proposal, although it seemingly simplifies disposal, amounts to a major environmental and public health gamble. Allowing sanitary waste into general landfills risks pathogens leaching into soil and groundwater, potentially contaminating scarce resources. Additionally, the inevitable increase in flies and pests

the inherent health risks associated with untreated sanitary waste.

Acknowledging an ethical responsibility

So what steps should businesses take to ensure they’re doing the right thing, even in the face of regulatory ambiguity? It is recommended that businesses in audit-driven sectors prioritise sanitary waste disposal as

When all is said and done, the decision rests with each business to carefully consider the environmental and health implications of their chosen

at landfill sites increases the threat of disease transmission, which will disproportionately affect vulnerable communities near such facilities.

Industry discrepancies – cost vs best practice

The waste management industry itself is caught up in this inconsistency and uncertainty. Some hygiene companies dispose of sanitary waste as general waste, while others choose hazardous waste landfills or incineration. The cost implications vary significantly, with incineration being more expensive than landfill disposal. However, incineration or autoclaving is recommended by the Department of Health and numerous publications as best practice, due to

disposal methods.

medical waste, ensuring compliance by obtaining disposal certificates from reputable waste management companies. Business owners must also approach the decision of sanitary waste disposal from an ethical perspective. While there is a cost involved in doing the right thing, that cost cannot be considered prohibitive. When all is said and done, the decision rests with each business to carefully consider the environmental and health implications of their chosen disposal methods. While the law may be vague, the ethical need is clear, and businesses should choose responsible waste management over short-term cost savings.

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Women bring a different leadership style to facilities management

Thoughts from Maria Ruiz

Evolving seems to be a resounding theme as women in facilities management. People say we wear many hats, that it’s multi-faceted, multi-tasking, multi-dimensional and somehow, we as women, juggle it all. And not only in the office, but at home, in our communities and in our daily interactions as well.

I feel like we evolve with this industry every single day. The constant navigation of competing priorities, stakeholder expectations, global changes and daily operations puts the mind, the soul, and the universe in a whirlwind, but as the eye of the storm, women remain calm and execute. The industry’s most pressing challenges require precisely the skills that we have been developing both professionally and personally for decades.

The evolution is in how we must stop proving ourselves and just nurture, apply, and leave a legacy of our systems, critical thinking talents and abilities. Demonstrating and implementing these systems, abilities, confidence and skill competencies, and most importantly believing in ourselves, is essential to this evolution. Women are leading in facilities management in so many ways. One example is sustainability initiatives, a current trend that is defining our industry now and for the next few decades. I developed a programme working closely and in contract with a green vendor decommissioning UNICEF offices in a sustainable way for the long term. I realised how, in the past, when a person acquires real estate, they only worry about the acquisition and the long-term cost of disposal is only discussed toward the end. This leads to wasted time and energy. By implementing a site-wide sustainability programme, it becomes

a policy shift. It is also the way we consume and buy products that have been evolving. Women can navigate costs by intuitively making strategic purchases to avoid over ordering and storing unnecessarily.

Also moving the needle in this evolution is the style of collaboration that we use. As an example is smart building integrations that require and even demand collaborative leadership that brings IT, operations, and the end-user together. I currently have an outdated pantry area holding IT network cables and as we refresh this office, I have enlisted a structured cable management vendor to help me build an assessment to show IT that we must come together to ensure that our network infrastructure and where it’s housed is properly updated and maintained. This requires delicate buy-in and data as well as physical walkthroughs involving all relevant parties at the beginning of the project.

These aren’t just business challenges, but ways that women in leadership bring different and unique styles from life and professional experiences. This creates momentum and interest in the evolution while demonstrating a distinct advantage in the industry as a women in facilities management. When I implemented our multi-location sustainability programme, success did not come from top-down mandates but from understanding each site’s unique needs. I spent time with the people, understanding their buildings and stakeholders, building consensus among the different stakeholders. This is a strength that runs through our veins as women leaders.

The evolution is also apparent and highlighted in the way that women represent such a large portion of new

appointments in facilities management and earning facilities related degrees and certifications. Therefore, we are coming to the table with both natural and intuitive talents, advanced skills, and credentials representing a fundamental shift in who is entering the pipeline and bringing new perspectives to age-old challenges. I believe the real evolution is when we in facilities management stop apologising for approaching problems differently and start leveraging our unique strengths. Recently, during a quick physical observation I used my Lean Six Sigma analysis by using the “five whys” – a series of why questions, five times – in a team huddle to get down to the root cause with my team. This not only reduces wasted time, but instils a foundational continuous improvement mindset that helps optimise everything from family schedules to facility operations.

Not only are we participating in this industry’s evolution, we are leading it. The facilities of tomorrow will be better managed, more sustainable, and more responsive to human needs because we helped design that future. I also believe that the question isn’t whether we belong in facilities management – it’s how determined and willing the industry is, to adapt to everything we bring to the table and the board room.

Maria Ruiz has more than 15 years of cross-sector expertise, overseeing multiple national offices, she applies Lean Six Sigma methodologies to create sustainable, efficient workspaces supporting humanitarian missions. Her writing champions women in facilities management by blending technical knowledge with practical insights that empower professionals in this traditionally maledominated field.

How to market your dry cleaning business without greenwashing

Attracting new customers is always a boon for business.

With this in mind, Kreussler Textile Care offer some guidelines to market a dry cleaning business without greenwashing, as it is important to build trust with your marketing messages. What is greenwashing anyway? Greenwashing is an ethical issue when companies overstate their sustainable business practices or make an unsubstantiated or misleading claim about the environmental benefits of a product, service, technology, or company practice. In simpler terms, the Cambridge dictionary defines greenwashing as, “an attempt to make your business seem interested in protecting the natural environment when it is not.”

Greenwashing becomes a legal issue if dry cleaners and other small businesses don’t follow the FTC Green Guides. The Green Guides states, “Marketers should not make broad, unqualified general environmental benefit claims like ‘green’ or ‘ecofriendly.’ Broad claims are difficult to substantiate, if not impossible.”

So, how can you market your dry cleaning business? Here are a few tips to make sure you are on the right track.

1. Ensure that you are using the proper terminology to describe your services and the products in use. Avoid using vague terms like organic and green.

2. Ask your textile chemistry partner if you can use terms like sustainable or renewable if you are using their products. A typical example would be: “Dry cleaning with Kreussler’s SYSTEMK4 uses renewable resources such as corn to create the bio-based formula.” What not to say, “We use a green, organic product called SYSTEMK4 to clean your clothes.”

3. Do share facts with the science behind them: corn is a renewable resource, and SYSTEMK4 is biobased. You can’t prove a product is “green.” To be marketed as “organic”, products require certification and must comply with specific guidelines.

More positive ways to market your dry cleaning business:

1. Be familiar with all your products as this will enable you to share your knowledge with customers.

2. Make product choices that are environmentally sound if you want to be able to use environmental marketing to entice customers.

3. Educate your customers on the sustainable choices you’ve made for your business.

4. Create a sustainability plan for your company to reach more goals in the future like Starbuck’s goal to phase out all plastic straws.

If you work with a marketing agency or have somebody executing your social media campaigns on your behalf, make sure that they are familiar with the FTC Green Guides and market your business appropriately. Established in 1912, Kreussler Inc. has been a pioneer in textile care for over a century. With a rich history and an eye for the future, this company continues to bring innovation and sustainability to the forefront of the industry.

The 2026 Laundry Association Australia (LAA) conference is set to take place from 20 to 22 May 2026 in Sydney, Australia. The programme includes laundry site visits, exhibits, a networking harbour cruise, a dinner and culminating in a Friday conference with a range of international and Australian speakers addressing innovation and technological advancements. For more information visit: www.laundryassociationaustralia.com.au

Girbau honoured for innovative sorter

Girbau North America has been recognised with an Honourable Mention at the Clean Show 2025 Innovation Awards for Sortech, its automation solution for smart garment sorting. It is an automated UHF RFID solution for sorting soiled laundry in industrial settings and automates the separation of soiled linen, improving efficiency, operator safety, and overall productivity in high-volume laundries.

The system combines a reliable design with intuitive interfaces and visual aids, flexible configurations, and the ability to detect hazardous items, making it a “smart solution” for modern commercial laundries. According to Girbau, it provides a clear improvement in productivity and operational continuity by enabling fast and accurate garment sorting, reducing the physical workload of operators, and optimising energy consumption.

2026 PTC Global Best Practices Awards

The 7th edition of CINET’s Global Best Practices Awards is another exciting milestone in professional textile care! Following strong collaboration with national associations worldwide, and growing participation from professionals across the globe, CINET announced that the prestigious international event themed ‘Smarter PTC Management Strategies” will take place at Interclean Amsterdam 2026 from 14 to 17 April 2026 in The Netherlands and at EXPO Detergo from 23 to 26 October 2026, in Milan, Italy.

For more information visit: www.cinet-online.com

“This recognition reflects our commitment to transforming the industry through solutions that improve the experience of workers and the competitiveness of our clients. Sortech is another step towards a safer, more efficient, and sustainable future,” said, CEO and Managing Director, Mercè Girbau.

For more information visit: www.girbau.com

people and events

The 5th annual Cleantex Executive Summit, specifically developed for African cleaning professionals to hone their skills in maximising productivity and profitability took place at Lagoon Beach Hotel on 4 September 2025.

The sold out summit, highlighting a packed programme, kicked off with over a hundred cleaning, hygiene and FM professionals in attendance. It included official delegations from South Africa’s National Contract Cleaners Association (NCCA), the BEECA Cleaning Association, delegates representing the Contract Cleaners Association of Ghana (CCAG), as well as delegates from Botswana and Zambia. Also in attendance were international guests, Robert Stelling, Director Interclean Amsterdam and Shanghai, as well as ISSA EMEA Education and Certification Development Manager, Alexandra Goman.

During the tea and lunch breaks, delegates were able to visit a niche expo designed to equip them with essential insights for advancing their company’s vision, while facilitating connections among fellow business professionals.

The summit represented a positive development for the industry and demonstrated that the professional cleaning sector, even amid economic uncertainties, remained committed to

progress by engaging in targeted executive sessions led by subject matter experts.

The sessions presented by local and international professional speakers covered key business areas such as customer experience, sales strategies, leadership, marketing, global trends impacting the industry, and a focused examination of sustainability in action. Furthermore, a panel discussion on the Impact of Global Trends on the African Market featured five industry leaders who related their take on the topic.

During a breakaway session, some of the delegates attended an ISSA workshop titled ‘Strategic Chemical Safety: Leading Sustainability from the Top’. This workshop was fully accredited by the ISSA, and

presented by Botswana-based, Larona Serero, a certified ISSA trainer.

The formal summit programme concluded with closing remarks by NCCA President, Lennox Batchelor.

Informal events included a NCCA sponsored cocktail party while later in the evening, delegates gathered in the hotel dining area for a networking dinner.

On 5 September, some delegates opted to go on an informal networking excursion visiting the client open day at the premises of Gold Sponsor Prime Cleaning Suppliers followed by a visit to a boutique wine farm for a wine tasting and light lunch.

View more images and highlights video at www.cleantexsummit.co.za

Co-located NCCA meetings

On 3 September, the National Contract Cleaners Association (NCCA) held their national AGM and NEC meetings at the summit venue.

ISSA workshop delegates showing off their certificates

people and events

Bidvest Prestige showcased the future of cleaning

At the recent Cleantex Executive Summit in Cape Town, South Africa, Bidvest Prestige introduced its first robotic vacuum cleaner featuring a ‘Welcome to Cleantex Executive Summit’ in its digital display.

The LIONSBOT R3 Scrub Powered by AI SmartClean technology delivers easier, faster, smarter cleaning. Imagine the future with optimal path planning, live obstacle adaptation, and self-recover capabilities. Its compact size enables cleaning in tight narrow pathways and corridors.

National Clean-up and Recycle Week

September 15 marked the start of National Clean-up and Recycle Week when sustainability organisations called on citizens to make recycling a lifelong habit. The annual campaign is used to bring awareness to the landfill crises in the country and to encourage citizens to partake in recycling initiatives. Producer responsibility organisation, Petco’s Marketing Manager, Kara Rohleder, said their aim was to divert recyclable waste from landfills.

PBEH and Services SETA conference in Midrand

African Cleaning Review attended the PBEH and Services SETA conference held on 18 September 2025 at the Protea Hotel in Midrand. The event was well attended by stakeholders across the cleaning and hygiene sector. Proceedings started with a detailed overview of Services SETA activities by Executive Manager Strategy and Planning, Mamabela Motla. Motla’s presentation was followed by speakers that explored AI and the future of work, ESG insights, future ready learning as well as data driven washroom hygiene. The event also hosted the PBEH AGM, where attendees were welcomed by PBEH Chairman Arthur Bath. Furthermore, a niche expo displayed cleaning products, training and course material as well as a colourful display by team Services SETA.

Safe, effortless, eco-friendly industrial hand cleaning

BMG’s dermatologically tested, pH-neutral Liqui Moly Hand Cleaner is manufactured using the highest quality raw materials and natural abrasives made from finely ground corn cob meal, which do not block drainpipes and pipelines. This biodegradable Liqui Moly handwash paste, which efficiently removes stubborn contamination, like oils, greases, tar, bitumen, and inks, can be applied with or without water and is available in convenient pack sizes of 500 ml to 12.5 kg, including 3 litre containers. This complex synergistic surfactant system is free of solvents and silicone, and gently cleans, while the lipid agents from natural sources protect the skin.

For further information visit www.bmgworld.net

New vacuum cleaner packs powerful cleaning in cordless design

TASKI, a Solenis brand, recently launched the AERO 8 FLEXX, a cordless canister vacuum cleaner that delivers efficient and flexible cleaning in any facility. This cordless vacuum cleaner combines the convenience of a battery-powered system with whisper motor technology, powerful suction and long run time.

“AERO 8 FLEXX is designed to address the evolving demands of today’s cleaning operations,” said Shaun Tinholt, TASKI Sales Director – North America. “It offers powerful performance, enhanced flexibility and a long battery life to optimise cleaning operations, minimise disruption and increase overall efficiency.”

Powered by breakthrough digital motor technology and a robust Li-Ion battery, it offers extended runtime and cordless convenience, allowing cleaning teams to work uninterrupted across large spaces without needing to pause for

recharging or to manage power cords. Its powerful battery ensures consistent, high-quality results while reducing cleaning time and operational costs.

The AERO 8 FLEXX is engineered with user comfort in mind, featuring lightweight construction and versatile accessories that reduce operator fatigue and improve productivity. With a market-best 90 minutes of runtime on standard mode and a rapid recharge time of just one hour, it delivers maximum cleaning efficiency. Its cordfree design removes the risk of trip and fall hazards, maximising safety and providing ultimate freedom.

Operating at an ultraquiet 52dB sound level, TASKI’s patented ultrasilent whisper technology ensures undisturbed cleaning during business hours, preserving a quiet

atmosphere. Its robust HEPA H13 filtration system captures dirt, debris and fine particles for superior indoor air quality, creating a cleaner and healthier environment.

TASKI has a proven heritage within the cleaning industry for innovative thinking and delivering high quality cleaning machines.

For more information visit: www.taski.com

African Cleaning Review SeptOct '25

Cover story

opinion From greenwashing to accountability: The new demand for honest sustainability

Multi-service provider SSG to become a subsidiary of Fidelity

ISSA launch comprehensive consulting services to elevate the cleaning industry

partnered with Unilever to develop innovative probiotic cleaning technology

CSG Group acquires facility services group FSG

Italian cleaning innovation on show at Cleantex Africa 2026

ISSA introduce healthcare platform to advance safer, cleaner patient environment

South Africa’s commitment to banning plastic microbeads

Engineered solutions that empower organisations to perform at peak levels

educational thriving in the digital economy

Empowering the cleaning workforce through digital inclusion

educational thriving in the digital economy

Case

Lessons from other industries

Building for scale and sustainability

Road ahead for cleaning companies

Conclusion

Why modern businesses are rethinking the washroom Where cleanliness meets class

Taking a closer look at today’s main washroom trends

Vision Cleaning allows cleaners to monitor dispenser

Purchasing commercial washroom fixtures?

Consider this…

Durability and quality

Cleaning and maintenance

Functionality

feature washroom hygiene

Aesthetics and design

Space optimisation

Safety and security

Sustainability

Cost and budget

Choosing the correct fit for smart washrooms

Probiotic cleaners – busting the myths encompassing cleaning’s microbial makeover

feature sustainability in cleaning

Waterless urinals driving measurable gains in building sustainability

Operational and environmental advantages

Current global landscape, new tech facilitates green cleaning adoption

editorial Rubbermaid Commercial Products

Closing the loop: How clear signage could transform recycling in Africa

The importance of a robust end-of-life battery management system in South Africa

feature waste management

feature waste management

Responsible sanitary waste disposal in South Africa – the choice is ours

Women bring a different leadership style to facilities management

How to market your dry cleaning business without greenwashing

Girbau honoured for innovative sorter

2026 PTC Global Best Practices Awards

people and events

Co-located NCCA meetings

people and events

Bidvest Prestige showcased the future of cleaning

National Clean-up and Recycle Week

PBEH and Services SETA conference in Midrand

Safe, effortless, eco-friendly industrial hand cleaning

New vacuum cleaner packs powerful cleaning in cordless design

Articles inside

Cleantex Executive Summit 2025

How to market your dry cleaning business without greenwashing

Responsible sanitary waste disposal in South Africa - the choice is ours

Current global landscape, new tech facilitates green cleaning adoption

Probiotic cleaners – busting the myths encompassing cleaning’s microbial makeover

Choosing the correct fit for smart washrooms

Empowering the cleaning workforce through digital inclusion

opinion From greenwashing to accountability: The new demand for honest sustainability