Prime Cleaning Suppliers is a leading South African cleaning-solutions supplier, established in 1996. Prime Cleaning Suppliers has spent a number of years building strong brands, many of which have been tested by the SABS 1828 and 1853 standards and carry their mark of surety, which gives the customer confidence when using the products. All disinfectants are registered as per Act 29 and are compliant with the VC8054 compulsory specification for disinfectants. Prime Cleaning Suppliers’ complete cleaning solutions cover paper products/dispensers, cleaning chemicals/disinfectants, floorcare machines, and cleaning sundries. Prime Cleaning Suppliers has an ongoing commitment to ensure the best long-term solution for their customers and represents the following brands: Aquarius, Kleenex, Scott, Tork, Wetrok, WypAll, and Rubbermaid Commercial Products.
African Cleaning Review is aimed at end-users, contractors and suppliers of products and services to Africa’s Cleaning, Hygiene, Maintenance, Textile Care, Pest Control, Waste- and Facility Management industries. It is published every other month by: e-squared Media
All editorial contributions can be sent to the editor who reserves the right to publish editorial based on the strength of its content. No articles or photographs may be reproduced, in whole or in part, without written permission from the publishers.
Although every effort is made to ensure the accuracy and reliability of material published in African Cleaning Review, e-squared Media and its agents can accept no responsibility for the veracity of the claims made by contributors, manufacturers or advertisers. Copyright of all material published in African Cleaning Review remains with e-squared Media and its agents.
Water solutions company nets 18 awards
Study recommends complete overhaul of skills development system
FM services company introduces cleaning robots
Chemical workshop to explore reduced environmental impact through safer choices
World’s largest toilet paper pulp manufacturer announce deal
September/October issue: Editorial deadline 22 August
• Sustainability in cleaning
Washroom hygiene
November/December issue: Editorial deadline 17 October • Hospitality cleaning solutions
Women’s month, Cleantex Summit, revolutionary drone tech, and more
As we celebrate women’s month during August, this issue takes a closer look at the causes of discrepancies between men’s and women’s washrooms and the role of the hygiene products within. Posing the question, are the needs of a woman in a public washroom so very different from those of a man?
Our other two main features explore the main objectives of healthcare cleaning and disinfection, and a revelation of a link between microfiber cloths and environmental contamination in the form of microplastics.
Drone cleaning technology is poised to revolutionise facility maintenance and the cleaning sector worldwide, driven by ongoing advancements in robotics, sensor technology, and artificial intelligence. In this issue, LIVClean, a national cleaning company announced their collaboration with Arial Monitoring Solutions, a provider of high-tech UAV manufacturing solutions throughout Africa to develop the inaugural, 100 percent proudly South African windowcleaning drone.
In addition, this issue offers detailed information pertaining to the Cleantex Executive Summit in Cape Town with a co-located ISSA accredited workshop aimed at addressing sustainability from the top with safer chemical choices and smart green procurement. As a bonus distribution, the July/August issue will be available in print format to all confirmed delegates at the Cleantex Executive Summit.
Enjoy the read!
opinion
Eliminating waste through effective worker training
Poor training in the professional cleaning industry generates widespread waste, directly impacting profitability and safety. When workers lack proper training, negative consequences often cascade throughout cleaning operations, according to Stephen Ashkin sustainability expert and the Father of Green Cleaning.
Ashkin cites the following examples to bolster his statement:
• Time is lost to correct poorly cleaned areas.
• Improperly trained workers often use excessive cleaning solutions that are not diluted properly, hampering cleaning performance.
• Equipment misuse extends work duration and often damages equipment.
• Regulatory compliance costs, penalties, and workman’s compensation charges increase.
• High worker turnover negates past training investments.
• Safety incidents and potential injuries can escalate.
The
training gap
Proper training has always been a crucial factor in the professional cleaning industry. However, it’s a challenge that we’ve struggled to overcome. In far too many situations, no training is provided for cleaning workers, and this needs to change. And when it is provided, cleaning contractors often focus on just teaching basic skills and miss critical steps that eliminate waste. Workers develop inefficient habits when left to figure out processes on their own.
Three
essential steps to improve training and reduce waste
1. Conduct skills assessments
Observe workers performing cleaning tasks. Each worker may have developed
unique methods based on past training or through trial and error. Identify which approaches are correct and minimise waste, and which are not, then correct and eliminate inefficiencies. This direct observation reveals the gap between trained and untrained workers and actual work performance.
2. Gather worker feedback
Ask workers directly where they need additional training. Their daily cleaning experience provides invaluable insights into their cleaning process and training gaps. Collect this feedback in meetings or through anonymous written submissions to encourage honest input.
3. Analyse performance data
Compare completion times across comparable sites. When one set of workers finishes a building in three hours, and another set of workers in an identical building takes five hours, the difference typically stems from variations in the quality of training. The faster crew has eliminated wasteful steps through proper training.
The bottom line
Practical training transforms waste into efficiency. By implementing systematic skills assessment, gathering worker feedback, and analysing performance data, cleaning contractors can eliminate the costly waste that undermines profitability and safety. Investing in comprehensive training pays dividends through reduced costs, improved safety, and increased customer satisfaction.
Stephen Ashkin
What do women want from a washroom?
The month of August has become synonymous with being a period in the year when we celebrate the role of women in society. South Africa has an exceptional history as it is our women who have played a vital role in shaping the future and the societies we now find ourselves in. South Africa has been celebrating women during the month of August since 1994. It serves as a reminder of the tough and tenacious, gracious and passionate, formidable and, above all, courageous women who have and who continue to shape our future.
In this issue, we take a closer look at the causes of discrepancies between men’s and women’s washrooms and the role of hygiene products within.
Are the needs of a woman in a public washroom so very different from those of a man? Or at the end of the day does everyone simply require a toilet that is clean and sanitary? There are noticeable differences between the public toilets used by men to those frequented by women, according to Tom Marshall from Tork manufacturer, Essity.
The length of the queues is an obvious case in point. The queue for the ladies’ is often much longer than the one for the gents’ – and this is due to several factors. While the same floor space tends to be allocated for both sexes, gents’ facilities usually incorporate a row of urinals whereas the ladies’ will feature cubicles only. This means fewer women can access the toilets at once.
Women also tend to linger longer in the loo, perhaps taking extra time to check their appearance, brush their hair or reapply make-up. Some regard the washroom as a safe haven, visiting in groups to take time out from a busy club, bar or restaurant.
But the length of the queues is not the only disparity between the men’s and women’s facilities. Ladies’ toilets frequently offer “frills” such as vanity
mirrors, hand creams and fresh flowers and are also more likely to feature baby change facilities and family rooms than the gents’. They also need to offer sanitary bins and period products –whether the latter are provided free or available from a vending machine depends on the washroom.
Men’s washrooms are generally perceived to be functional spaces for a quick visit. The décor in the gents’ is often more austere with extras such as mirrors being scarce or nonexistent. And, many people claim the gents’ tends to be smellier and less hygienic than the ladies’, presumably due to the presence of urinals.
inequities could be addressed. This would unify the service provision and ensure that everyone had access to baby-changing stations. It would also make it easier for parents to accompany a child of the opposite sex to the washroom while also helping to iron out any discrepancies in the queues. However, many people are reluctant to share an intimate space with members of the opposite sex, while some women may feel unsafe when sharing a private facility with a man. So, efforts should be made instead to reduce queueing in women’s facilities while also ensuring that men receive a better level of provision.
Since female facilities tend to attract longer queues than male ones, all dispensers should be designed to be quick and easy to use and provide a long-lasting supply of soap and paper to prevent runouts.
But as society continues to change and the sexes become increasingly equal, why should such differences still occur in the washroom? Surely it is crucial that everyone should have access to a clean, hygienic, and pleasant-smelling space along with adequate hand washing facilities, whatever their gender?
Combining the men’s and women’s toilets is one way in which these
Disparities will always occur where urinals are provided in the gents’. However, efforts can be made to mask bad smells in all washrooms with an effective air freshening system. And efficient dispensers will help to speed up the queues and minimise the waiting time for everyone.
The Tork Constant Air Freshener helps to keep washrooms smelling fragrant because the scent lasts
for up to 90 days before needing a refill. The system uses propellantfree technology to neutralise odours continuously and evenly.
Since female facilities tend to attract longer queues than male ones, all dispensers should be designed to be quick and easy to use and provide a long-lasting supply of soap and paper to prevent runouts.
The Tork Foam Soap dispenser serves up to 1,650 users between refills while the Tork PeakServe ® ContinuousTM Hand Towel dispenser caters for up to 2,100. Both dispensers have been designed to be easy to use, even for people with low hand strength. And the Tork PeakServe dispenser gives out towels in just three seconds to provide a quick throughput.
Where items such as mirrors, hand creams and fresh flowers are offered in the ladies they should also be provided in the gents to create a more welcoming feel. And easy-toclean dispensers designed to attract fewer fingerprints will help to keep all facilities looking clean. For example, Tork Elevation dispensers have smooth, easy-to-clean casings and are available in automatic versions to reduce the problem of finger-marks.
Many institutions are exploring the idea of introducing unisex toilets to remove the inequalities between men’s and women’s toilets. For example, the South African Department of Basic Education is considering doing so in schools to reduce bullying and provide a more inclusive space.
Goscor Cleaning Equipment appoints new MD
Leading cleaning equipment provider Goscor Cleaning Equipment (GCE), part of the Goscor Group of Companies, recently announced the appointment of Peter Esterhuizen as Managing Director. This follows the resignation of Greg Venter who played a key role in growing Goscor Cleaning Equipment into a trusted leader in the industrial and commercial cleaning industry. Venter left the company at the end of June 2025, following 16 years of dedicated service.
“You have been a great example of what can be achieved by putting one’s shoulder to the wheel and drumming out a consistent message, day in, day out,” said Barry Owen, CEO of the Goscor Group.
Peter Esterhuizen assumed the position of Managing Director on
1 July 2025. Esterhuizen joined GCE in 2016 and served as National Sales Director. With more than 27 years industry experience, he brings deep insight, proven leadership, and a customer-centric approach that will help guide the business into its next phase of growth. GCE stated that Esterhuizen’s wealth of experience and strategic leadership made him the ideal person to lead the company into the future.
As part of the continued strengthening of the leadership team, Wesley Bodmer, formerly National Aftersales Manager, was promoted to Operations Director from 1 July. Wesley’s operational insight and dedication to service excellence are well aligned with the company’s vision for delivering consistent value to its customers.
However, proposals also include the provision of individual cubicles with their own hand-washing facilities to provide privacy for those students who desire it.
These types of separate facilities are ideal – but expensive to install which means they tend to be provided merely as an add-on to the traditional, communal facilities. So, it seems that segregated washrooms are here to stay. However, in this age of equality it is important that no-one loses out and that all washrooms are maintained to a high standard of cleanliness and hygiene – whoever their users happen to be.
These leadership changes position GCE for continued success, with a strong focus on customer service, operational excellence, and innovation.
For more information visit: www.goscorcleaning.co.za
Peter Esterhuizen
Water solutions company nets 18 awards
Xylem Africa, the continent’s leading vendor for pure water solutions and innovations, has been awarded the Gold Award for health and safety performance by the Royal Society for the Prevention of Accidents (RoSPA), the world’s largest health and safety programme.
For 2024, Xylem won a total of 18 RoSPA Awards – 15 Gold and 3 Silver – awarded to Xylem Water Solutions and Services (WSS).
Xylem Africa is proud to again be a part of the awards haul. Xylem’s Cape Town site won its second consecutive gold award, and Xylem’s Kempton Park site in Johannesburg achieved its first gold award. The RoSPA Award recognises organisations that demonstrate an ongoing
commitment to high safety standards. Earning so many awards is no small feat – a clear reflection of Xylem’s vigilant and accountable safety culture, where care is front and centre.
“At Xylem, safety is the foundation of everything we do. Creating a safe environment is what allows us to deliver with excellence every day. Today, I’m proud to recognise our Water Solutions and Service team for their outstanding achievements in safety performance. Safety is not a milestone – it’s a mindset. By continuing to lead with safety, we build
a stronger, more resilient WSS. Congratulations and thank you to every colleague who made this recognition possible,” said Chetan Mistry, Xylem Africa’s Strategy and Marketing Manager.
Xylem (XYL) is a Fortune 500 leading global water solutions company, with brands such as Flygt, Sensus, Godwin, and Lowara, and a significant partner network serving sectors from public utilities to commercial businesses and industry. For more information visit: www.xylem.com
Study recommends complete overhaul of skills development system
Anew study revealed that South Africa’s Sector Education and Training Authorities (SETA’s) are ineffective and expensive, overall costing more than university enrolments. This is despite SETA courses being shorter and not involving any research obligations. There is also a high non-completion rate with non-qualifying learners in SETA programmes, costing the country R2.7 billion annually.
SETA’s were established as statutory skills training bodies within economic sectors and funded by the Skills Development Levy (SDL), a 1 percent tax paid by employers, and governed by organised business and labour. The SDL
raises R19 billion annually, effectively acting as a tax on employment.
The study by Peter Courtney for the research programme Southern Africa – Towards Inclusive Economic Development (SA-TIED) and Operation Vulindlela in the Presidency says that increased spending on post-school education has not translated into improved educational outcomes.
Courtney recommends “a complete overhaul of the skills development system, the SETA’s and the Quality Council for Trades and Occupations (QCTO)”, the body that oversees the certification of occupational qualifications. Courtney says there is “little evidence of employment benefits
or a return on investment from SETA programmes”.
There are also concerns about the quality of TVET education, which should be re-orientated towards fields where the country’s employment needs lie. Courtney’s study also reveals waste and inefficiencies in higher education funding through the National Student Financial Aid Scheme (NSFAS). As many as 44 percent of recipients do not complete their undergraduate degree in three years, and 35 percent do not complete within six years, which is the maximum receipt period.
For further insight on the Peter Courtney academic report visit: www.news24.com
FM services company introduces cleaning robots
Aleading provider of comprehensive security and facilities management services, Stallion Integrated, has introduced cuttingedge cleaning robots into its operations. This strategic move is aimed at elevating cleaning standards, enhancing operational efficiency, and supporting its dedicated cleaning teams. These robots are ideal in high foot-traffic environments, for example in retail spaces, transport hubs, healthcare facilities, and commercial buildings. This innovative integration of robotics is a direct response to growing expectations for cleanliness and public health. In answer to this, Stallion is proactively embracing automation to augment the capabilities of its cleaning professionals. These advanced robotic solutions are designed to perform a range of essential cleaning functions with remarkable consistency and data-driven precision. Tasks such as autonomous floor scrubbing and large-area carpet vacuuming will be seamlessly handled by these machines, thus allowing human teams to focus on more intricate and detail-oriented tasks.
“Our decision to introduce cleaning robots is rooted in a clear understanding of the evolving needs of our clients and the spaces they manage,” explains André Snyman, National Sales Manager at
Stallion Integrated. “We see a significant opportunity to leverage technology to not only meet but exceed the rising demands for cleanliness. This is about intelligently enhancing our service delivery.”
Clients can expect a consistently higher and more measurable standard of cleaning, leading to improved operational efficiency, reduced downtime, and increased compliance. This is particularly crucial in sectors such as healthcare and hospitality, where stringent cleanliness practices are paramount.
Stallion’s approach to robotics is carefully tailored to address the unique cleaning challenges in different settings and industries. From the rapid turnaround times demanded by airports to the stringent disinfection requirements of healthcare facilities, the robots utilise AI-powered navigation and customisable cleaning programming to operate with optimal effectiveness.
The robots can work around the clock, adapting seamlessly to various floor types and layouts. Furthermore, they collect valuable data that enables Stallion to continuously refine cleaning schedules and optimise overall performance.
Over time, technology will become cheaper and manpower more expensive, and as a result, clients making an investment now will see an ROI over
five years and have a more efficient solution. Robots will never completely replace humans but will certainly reduce the manpower on site. The cleaning robots being introduced are highly versatile and equipped with task-specific modules capable of handling a range of surfaces and functions. While some robots specialise in floor scrubbing and vacuuming across both hard floors and carpets, their adaptability allows Stallion to tailor cleaning solutions. “In an era where cleanliness is intrinsically linked to public confidence and brand reputation, Stallion Integrated’s innovation goes beyond mere cleaning – it signifies a profound transformation in service delivery,” concludes Snyman.
André Snyman
Chemical workshop to explore reduced environmental impact through safer choices
An intensive hands-on ISSA accredited workshop titled ‘Strategic Chemical Safety: Leading Sustainability from the Top’ will take place at this year’s Cleantex Executive Summit on 4 September in Cape Town. Sponsored by Safic Environmental Solutions, it will empower executives to lead with confidence in managing chemical safety while aligning with sustainability goals. It explores how to reduce environmental impact through safer chemical choices, green procurement, and compliance with evolving ecoregulations.
Core training points:
• Understanding the life cycle impact of cleaning chemicals on health and the environment.
• How to implement green procurement policies and evaluate eco-labels (e.g., Green Seal, EU Ecolabel).
• Executive responsibilities in chemical risk communication and sustainability reporting.
• Case studies on green chemical substitution and cost-benefit analysis.
• Aligning with CIMS Green Building and environmental regulations in Africa.
Delegates will gain strategic insights into leading sustainable chemical safety initiatives, enabling them to make informed decisions that balance regulatory compliance, environmental stewardship, and organisational risk management.
The training will be conducted by Larona Serero (MSc), a highly accomplished and driven occupational health and safety professional, and a certified ISSA trainer that brings technical excellence and strategic insight. Serero is also an active volunteer tutor with Workplace Health Without Borders, reflecting her dedication to global health equity. She is a proud member of professional organisations such as ISSA, OSH Africa and the International Commission on Occupational Health, underscoring her commitment to continuous professional
development and international collaboration.
The workshop is sponsored by Safic Environment Solutions. Founded in 1981, Safic is a leading South African manufacturer and supplier of cleaning and maintenance chemicals, equipment, and consumables. Safic was the first chemical blending company in South Africa to be certified with ISO 9001, ISO 14001, and ISO 45001.
For more information and to book a seat visit: www.cleantexsummit.co.za
World’s largest toilet paper pulp manufacturer announce deal
Toilet paper is something that brings people together, in the sense that people use it all over the world. It’s simply a basic need, and often taken for granted until there’s a big shakeup. Who can forget the toilet paper shortage in during the pandemic? Now, one of the world’s biggest pulp producers has announced a deal with a US company worth billions.
Introducing Suzano, a Brazilian pulp maker dating back more than 100 years, and the largest pulp manufacturer in the world. “We are part of the bioeconomy, this drives us to develop sustainable, innovative and renewable products made from eucalyptus, which is planted and harvested by us for this purpose,” according to a Suzano statement.
Suzano and Kimberly-Clark, best known for the Kleenex brand, concluded a deal that sees the latter selling a majority stake in its international tissue business, valuing the business at about $3.4 billion. The deal now has Kimberly-Clark holding a 49 percent stake and Suzano paying around $1.73 billion for a 51 percent stake.
Kimberly-Clark said Suzano will have the option, if they choose to take it, to purchase Kimberly-Clark’s ownership interest under certain conditions. “This transaction is a powerful step forward in the transformation strategy we laid out last year,” said Kimberly-Clark Chairman and Chief Executive Officer, Mike Hsu.
Taking hospitality standards to the next level
Beyond the lobby and the luxury suite lies the engine room of your reputation: your daily operations. True five-star service depends on tools that are as sophisticated and reliable as the experience you provide. This is the principle behind the comprehensive Numatic Hotel Trolley range, a solution for every facet of modern hospitality.
For front-of-house excellence, the NuKeeper series offers unparalleled discretion. With silent, soft-ride castors and elegant Flexi-Front or lockable hard-front designs, these trolleys blend seamlessly into high-end environments, keeping supplies hidden and preserving the guest ambiance.
When versatility is key, the robust ServoMatic range steps in. Built with heavy-duty Structofoam and sustainable
ReFlo Technology, these adaptable workhorses can be configured for a multitude of housekeeping tasks. For streamlined linen management, the foldable Servo-X and multi-bag NuBag systems provide a masterclass in logistical efficiency, saving valuable space and time.
From the first impression to the last detail, your brand’s integrity is paramount. With the ability to create a bespoke solution through the NuDesign configurator, the Numatic range ensures your operational equipment doesn’t just support your standards, it takes them to the next level. It’s a professional system for professional establishments, engineered to uphold the quality your guests expect.
For more information visit: www.numatic.co.za
feature healthcare cleaning
Essential benefits of healthcare cleaning
In healthcare settings, maintaining cleanliness is crucial for protecting patient health, supporting staff safety, and ensuring regulatory compliance. Healthcare-acquired infections (HAIs) remain a significant risk that impact patient outcomes and the facility’s reputation. This makes healthcare cleaning practices essential. By implementing a comprehensive cleaning strategy, facilities can reduce infection risks, enhance patient experience, and create a safer environment for everyone. Here are the core benefits of healthcare cleaning and how it can help facilities achieve the highest standards in hygiene.
Reducing infection risks with healthcare cleaning
One of the main objectives of healthcare cleaning is to prevent the spread of infections. High-touch surfaces in healthcare settings, such as bed rails and door handles, can quickly become breeding grounds for pathogens. Without proper cleaning and disinfection, these germs can spread easily, posing risks to patients and staff alike.
• Targeting high-touch areas: Regularly cleaning surfaces that are frequently touched can help break the chain of infection. By prioritising these areas, facilities can significantly reduce the presence of bacteria and viruses.
• Complementing hand hygiene: Combining hand hygiene practices with thorough cleaning protocols ensures that surfaces stay germfree, even in high-traffic areas. Clean surfaces reduce the likelihood of contamination, supporting a more comprehensive approach to infection control.
A well-implemented cleaning programme is essential in reducing HAIs, leading to better patient outcomes and fewer readmissions.
Enhancing patient recovery
A clean healthcare environment not only helps prevent infections but also positively impacts patient recovery and overall satisfaction. Patients who feel safe and comfortable in a wellmaintained facility are more likely to have a positive experience, and this perception of care quality can aid in their recovery.
• Psychological benefits of cleanliness: Patients experience less anxiety in a clean, orderly setting. Knowing that hygiene is prioritised can provide peace of mind, contributing to a supportive healing environment.
• Boosting facility reputation: Visible cleanliness in healthcare facilities builds trust with patients and their families. A commitment to cleanliness enhances the facility’s reputation and encourages positive reviews.
By investing in healthcare cleaning, facilities not only create a healthier space but also contribute to a better patient experience that can elevate their reputation.
Protecting
healthcare staff with effective cleaning protocols
Effective cleaning protocols are vital for the safety and well-being of healthcare staff who are frequently exposed to pathogens. A clean environment minimises their risk of exposure and supports a healthier, more productive workforce.
• Reduced sick days and absenteeism: An effective cleaning programme helps limit exposure to harmful contaminants, which reduces the frequency of illness among staff. This leads to fewer sick days and supports consistent staffing.
• Providing peace of mind for staff: Working in a clean and hygienic setting reassures staff that their health and safety are prioritised. This can increase job satisfaction and reduce stress, leading to a more engaged workforce.
By protecting healthcare staff with robust cleaning practices, facilities can foster a positive work environment that enables staff to provide high-quality care to patients.
The next pandemic or antibiotic-resistant superbug could emerge anywhere. Our best defence lies not in isolated efforts but in a coordinated global response.
Preventing cross-contamination and improving air quality
Cross-contamination is a serious concern in healthcare environments, where patients with various health conditions may share spaces. Effective cleaning practices help reduce this risk and support better indoor air quality, contributing to a healthier environment.
• Dedicated tools for different areas: To minimise crosscontamination, facilities often use designated cleaning tools for specific areas, such as isolation rooms. This strategy is a best practice for reducing the spread of pathogens.
• Improving air quality through routine cleaning: Dusting, disinfecting, and maintaining ventilation systems as part of a
feature healthcare cleaning
cleaning protocol can improve air quality, reducing respiratory risks for patients and staff alike.
Addressing cross-contamination and enhancing air quality through cleaning is essential for maintaining a safe, comfortable environment.
Supporting cost efficiency and sustainability
While healthcare cleaning requires resources, it also delivers long-term savings by preventing infections and extending the life of equipment. In addition, many facilities are adopting sustainable practices in their cleaning routines, contributing to environmental goals.
and grime buildup on medical equipment, reducing wear and tear. This proactive approach can prevent costly replacements and maximise resources.
• Adopting sustainable cleaning solutions: More facilities are choosing eco-friendly products and methods to reduce environmental impact. These sustainable practices align with healthcare’s broader goals for social responsibility while maintaining hygiene standards. Investing in an efficient cleaning strategy not only improves safety and health but also supports sustainability and cost savings, allowing facilities to maintain high standards without unnecessary expenses.
The next pandemic or antibioticresistant superbug could emerge anywhere. Our best defence lies not in isolated efforts but in a coordinated global response. Let us work together – across borders and disciplines – to ensure that infection prevention remains a priority for all.
feature healthcare cleaning
How to clean and disinfect a hospital room
Cleaning a hospital room is far more than a routine chore, it’s a critical part of the frontline defence in any healthcare setting. Contaminated surfaces can harbour harmful micro-organisms, making effective environmental hygiene essential for protecting patient safety. While advanced technologies like UV-C disinfection play an important role as adjuncts, it’s crucial to recognise that manual cleaning is not merely a preliminary step – it’s a foundational component of a comprehensive disinfection strategy. Acknowledging this strengthens the essential connection between people, process, and technology, emphasising that the success of any hygiene protocol depends on how well these elements work together.
So, how should hospitals approach this vital task? There’s no one-size-fitsall answer. Each facility must develop its approach based on factors like geographic location, patient population, available resources, and the insights of the broader healthcare team. Still, there are some general principles to guide the process, informed by expert recommendations from the CDC and other leading organisations:
Start with a risk-based mindset Effective cleaning begins with a clear understanding of risk.
• Patient-related risk: The vulnerability of individuals in the space to microbial exposure.
• Surface-related risk: The likelihood that a surface harbours microorganisms and contributes to their spread through contact.
• Micro-organism-related risk: The persistence and mode of transmission of the microorganisms present.
• Room type: For example patient, OR, contact isolation, ICU, ER facility etc.
These dimensions are interrelated and must be considered together to prioritise where and how often cleaning and disinfection are needed.
Follow a standardised cleaning process
Routine cleaning typically involves daily cleaning and disinfection of patient rooms using a two-step process: first, removing visible soil with detergent, and then applying disinfectants. Terminal cleaning –performed after patient discharge – goes deeper, targeting hidden and neglected surfaces, replacing linens, and disinfecting reusable equipment.
Choose the correct tools and products to disinfect
Chemical disinfectants like alcohol, chlorine, or hydrogen peroxide vary in efficacy, safety, material compatibility, and environmental impact. Equipment choices – whether disposable wipes or reusable mop heads – must balance hygiene with usability.
Use UV-C light to disinfect a hospital room
Where enhanced disinfection protocols are necessary for situations involving resistant or high-risk microorganisms – like MRSA, C. difficile, or norovirus – there are adjunct technologies that can be used to provide great piece of mind, according to UVDI, manufacturer of innovative ultraviolet technology to clean the air and surfaces.
This is often referred to as germicidal irradiation, or UVGI, where UV-C light is used to inactivate harmful microorganisms. UV-C light is generated by specialised germicidal lamps that work by ionising low-pressure mercury vapor. These lamps are similar to standard fluorescent bulbs but lack the phosphorescent coating that gives
off visible light. Most commercial UV-C lamps emit light at a wavelength of 253.7 nanometres – an optimal range for damaging the DNA of bacteria, viruses, and other harmful microorganisms.
Train and support environmental services staff
Cleaning is only as effective as the people performing it. That’s why proper staffing, training, and communication are essential. Training should be multilingual and accessible, emphasising both technique and the importance of environmental hygiene.
Monitor and assess cleanliness across the institution
Visual checks alone don’t cut it. Hospitals should employ methods like fluorescent markers and direct observation to validate cleanliness. These methods help detect microbial residue and ensure that cleaning protocols are followed consistently and effectively. The UVDI-360 employs SmartConnect™ Cloud Connection technology to automatically assist with tracking the cleaning of rooms, providing a resource for actionable data.
Conclusion
Effective hospital room cleaning requires more than just wiping down surfaces. It involves risk-based strategies, specialised training, appropriate disinfectants, chemical and enhanced surface disinfection like UV light as well as ongoing assessment. Executed properly, it can promote higher levels of cleanliness and a sense of comfort and confidence in safety for patients and staff.
educational the rise of Artificial Intelligence
Artificial Intelligence (AI) in professional cleaning
One definition of intelligence is that it is the purposeful ability to capture, adapt, and use information. As concerns arise regarding artificial intelligence or AI taking over, causing mischief, or worse, it’s wise to remember that AI arose from human intelligence (HI), not vice versa. In this abridged article, Allen Rathey offers more insight to understand the details, implications, and strategies when machines, software, computers, and/or microchips use information purposefully to manage, affect, and perform cleaning tasks and related operations.
Information, purpose, and control
When we supply the information and purpose to machines, integrated circuits, and/or software, we largely control the decisions and outcomes. Examples include current robotic floor cleaning, pollutant and contaminant sensors that validate cleaning or prompt remediation, and “smart” systems that integrate data from cameras, sensors, autonomous equipment, and humans to optimise cleaning operations in predetermined ways. Artificial intelligence (AI) has advanced rapidly in recent years due to more computing power, large language models in systems such as ChatGPT, and better algorithms, prompting the question: “Who’s in control, and what does it all mean?” Interestingly, ChatGPT calls itself a language model, not a reasoning machine. Humans have supplied the information and, to a large extent, its purpose, and hence, have some degree of control over outcomes.
“Language models encode what is reflected in human text rather than offering a deep understanding
of it, although they may sometimes project the appearance of such deep understanding,” notes the book The Age of AI: And Our Human Future, authored by Henry A. Kissinger, Eric Schmidt, and Daniel Huttenlocher. So, in many ways, humans still control AI, but with advancing technology, AI has more ability to “think” at least within certain limits.
Limits and possibilities
Limits and possibilities are infinite – as a Google or AI search can attest – with copious amounts of data, powerful computing resources, and innovative algorithms applied, AI has advanced healthcare, education, entertainment, and manufacturing to improve efficiency, quality, and even customer satisfaction. Currently, AI is not good at non-repetitive tasks; however, AGI (human-like artificial general intelligence) will be if/when it comes to the cleaning sector. AI is potentially good at repetitive tasks in professional cleaning, such as emptying of trash, dusting, floor care, and more, with limits that relate
mainly to financial considerations; for example, building the perfect dusting robot would be an expensive undertaking, one most useful where the size of an operation justifies the cost of development. AR (augmented reality) and VR (virtual reality) applications in aviation demonstrate this and help define AI in commercial cleaning as a “helper technology.”
Helper technology – follow the money
Just as airline pilots train on simulators, workers can receive training using AR and VR. The question is: Will they be so trained, and if yes, when? Will autonomous equipment replace or complement workers, as they currently replace or complement workers in repetitive, tedious, dangerous, and highly precise industrial tasks? In the current environment (2024), with the relatively low cost of entry-level labour (cleaners) and the modest needs of most jobs, technology solutions will not be top-of-mind in most operations, at
least as it relates to the labour pertaining to commercial cleaning endeavours. As helper technologies (e.g., AR, VR) become less costly to access, either through supply and demand, market pressures, or rental and leasing fees, helper or service tech will gradually become a part of the daily lives of many workers. This has already begun in operations where the cost of tapping these innovations makes financial sense.
Scope-of-work driven AI
AI technology will essentially emerge in a matrix linked to a scope of work unique to each cleaning operation. Scope of work relates directly to the purpose of cleaning. The selection of AI cleaning “tools,” including those with AR and VR technology, will depend on where they make sense. It will also depend on whether and to what extent identifying specific contaminants or pollutants matters and which measurements pivot to the customer and affected business(es).
AI’s future is in our hands
While the future of AI is potentially bright and exciting, it can also be largely a self-fulfilling prophecy. “Don’t ask what computers can do; ask what they should do,” said Brad Smith of Microsoft. “Humans still control it. We must shape it with our values,” noted The Age of AI: And Our Human Future. Likewise, the future of AI for commercial cleaning is mainly in our hands.
AI applications in professional cleaning
We can apply AI to professional cleaning in various ways, such as:
• Autonomous cleaning equipment: AI can enable the development of smart robotic cleaning equipment that can navigate complex environments, avoid obstacles, and perform various cleaning tasks, such as vacuuming, mopping, disinfecting, and sanitising. These innovations can reduce the need for human labour, increase productivity, and improve quality and consistency. They can also collect and analyse data on cleaning performance, the condition of the facilities, and user feedback to optimise cleaning schedules, routes, and methods.
educational the rise of Artificial Intelligence
As helper technologies (e.g., AR, VR) become less costly to access, either through supply and demand, market pressures, or rental and leasing fees, helper or service tech will gradually become a part of the daily lives of many workers.
• Occupancy sensors detect people’s presence or movement and can help determine how often areas should be cleaned and where/when lights and HVAC can be turned on or off to save energy.
• Data analysis can help cleaning companies improve efficiency in deploying labour. For example, if an area is more frequently trafficked, cleaning operations can adjust schedules to focus more attention there.
• Intelligent cleaning products: AI can enable the development of intelligent cleaning products that can adapt to different types of surfaces, stains, and dirt to deliver the optimal amount of cleaning agents, water, and energy. These products can improve cleaning efficiency, quality, and safety, reducing environmental impact and operational costs. They can also monitor and report the usage and performance of the cleaning products and provide recommendations for maintenance and replenishment.
• Smart cleaning management: AI can enable the development of smart cleaning management systems that can integrate and analyse data from various sources, such as sensors, cameras, autonomous equipment, products, and users, to provide real-time insights and actionable suggestions for cleaning operations. These systems can help optimise cleaning resources, workflows, and outcomes and enhance communication and collaboration among the cleaning staff, managers, and clients. They can also provide feedback and training for the cleaning staff and improve their skills and satisfaction.
• Content creation: AI can create and translate original training content, including procedural guides and checklists.
• Business strategy: AI tools such as ChatGPT and MS Copilot can provide marketing and business growth strategies based on the criteria provided.
• Research: Large language models such as those used by ChatGPT and Microsoft Copilot enable market analyses, determining customer preferences, and more, though the results are not in real time as the information models used may be several years old.
• Customer service: ChatGPT or AI-driven chatbots can help create customer service responses, answer FAQs, direct questions to the right person or department, book appointments, and more.
Top priority: Educating the workforce
One definition of intelligence is that it is the purposeful ability to capture, adapt, and use information. As concerns arise regarding artificial intelligence or AI taking over, causing mischief, or worse, it’s wise to remember that AI arose from human intelligence (HI), not vice versa. In principle, then, improving human potential through the practical application of knowledge should precede improving AI, and expanding our workers’ ability to capture, retain, and build on human knowledge and expand their skill set as a top priority. In turn, workers imbued with a growth mindset through expanded knowledge can help inform, develop, and maintain related AI for better grassroots-driven, customer-centric, and financially attractive cleaning.
Allen P. Rathey, director of the Indoor Health Council (IHC), is an educator specialising in healthy facilities. He has assembled an advisory group of scientists, PhDs, and facility and public health experts who share his passion for helping people everywhere create and maintain safe and healthy indoor environments.
SA company set to transform facility maintenance with drone technology
Drone cleaning technology is poised to revolutionise facility maintenance and the cleaning sector worldwide, driven by ongoing advancements in robotics, sensor technology, and artificial intelligence.
National professional cleaning company LIVClean announced a collaboration with Arial Monitoring Solutions, a provider of high-tech UAV manufacturing solutions throughout Africa to develop the inaugural, 100 percent South African windowcleaning drone. It is specifically designed for cleaning high-level windows, structures, and solar panels. The drone possesses the capability to complete tasks in a significantly reduced timeframe compared to conventional window-cleaning methods, while eliminating
the safety concerns associated with these traditional methods.
Equipped with advanced technology, including four powerful U10 II KV100 motors, fitted with G30 10.5 inch carbon-fibre props, the drone is capable of cleaning buildings of diverse shapes and heights, ensuring efficient and thorough cleaning. The drone is tethered, with primary power and water/solutions provided from a fully contained trailer which houses a 380-volt silent generator, a deionising filtration system, and a ground station with Mission Planner, thereby extending the flight time and substantially reducing the risk. The deionising system is a resin-based water filtration process that removes all dissolved solids from a water source by attracting non-water ions and replacing
them with water ions resulting in purer water leaving no contaminants behind on windows following cleaning.
The system integrates novel technology with existing water purification technology to generate a system capable of delivering deionised water through a 3KW 400V multistage vertical pump. The combination of high pressure and deionised water effectively removes years of dirt from areas traditionally inaccessible due to cost constraints. The system incorporates multiple safety features to ensure safe operations, not only for the environment but also for buildings and the public. Powered by the control unit, the drone is additionally equipped with a battery pack and safety parameters that enable autonomous landing in the event of any system failure.
For more information about the cleaning drone or to arrange for a demonstration email: Jenny Gilson at: info@livclean.co.za or visit: www.livclean.co.za
Pictured from left to right are LIVClean’s Murray Gilson (Sales Director), Matt Simpkins (MD) and Louis Kruger (National GM).
Microfiber – really the wonder cleaning product?
Microfiber cloths and mops have been used in commercial cleaning for over twenty years because they can trap dirt and reduce bacteria with less water and fewer chemicals. Despite this, today we find that microfiber products are creating several unexpected problems, including microplastic pollution, inconsistent cleaning performance, and misleading marketing claims, according to Stephen Ashkin sustainability expert and the Father of Green Cleaning.
The microfiber microplastic problem
The most serious issue is environmental contamination. Microfiber products are made from synthetic materials, primarily polyester and polyamide, that release microscopic plastic fibres every time they are washed. These tiny particles slip through wastewater treatment systems and accumulate in oceans, rivers, and the atmosphere.
Health impacts
The health implications are significant. When people inhale or ingest these microplastic fibres, they face increased risks of lung disease, respiratory problems, various cancers, and liver, kidney, and digestive disorders. The smallest particles can even penetrate the bloodstream, placenta, brain, and other vital organs.
The irony
Microfiber was promoted as environmentally superior because it could be reused, thereby reducing the need for chemical cleaners. However, this marketing narrative ignored the long-term environmental and health consequences. A product designed to support Green Cleaning initiatives has become a significant contributor to plastic pollution, illustrating how well-intentioned solutions can backfire without proper consideration of their full impact.
Unverified marketing claims
The microfiber market is flooded with products making bold promises:
• 99% bacteria removal.
• Durability through hundreds of washes.
• Reduced need for disinfectants. The problem is that the industry lacks uniform testing standards, making it impossible for buyers to verify these claims.
Does
not promote sustainability
Microfiber products appear sustainable because they’re reusable and reduce chemical consumption. However, a complete lifecycle analysis reveals a different story.
Production relies on fossil fuels; the products aren’t recyclable, and they
These unintended consequences necessitate a closer examination as cleaning industry businesses strive for genuine sustainability.
Without third-party verification or clear performance benchmarks, cleaners often find that microfiber products fail to meet expectations. This leads to poor cleaning results, faster replacement cycles, and higher costs than anticipated, the opposite of what businesses hoped to achieve when seeking better hygiene and sustainability.
Inventory loss and hidden costs
Microfiber creates unexpected operational challenges. “Shrinkage,” the loss of cleaning cloths through accidents, theft, or employees mistaking them for personal items, drives up replacement costs and disrupts cleaning schedules. These losses are particularly problematic because microfiber products represent a significant upfront investment.
may persist in landfills for decades. When combined with microplastic pollution, these hidden environmental costs often exceed any benefits. Without transparent data and complete lifecycle assessments, purchasing decisions based on sustainability claims can lead to greenwashing rather than genuine environmental progress.
Our
responsibility
While microfibers are “the most prominent form of microplastics in the environment,” according to a 2023 review in Science of the Total Environment, the cleaning industry contributes minimally compared to consumer textiles and clothing. However, cleaning professionals can still lead by example, just as many have done by adopting green cleaning
feature wiping update
practices and reducing the use of harmful chemicals. Research shows promise for improvement. A 2021 study in Environmental Science & Pollution Research found that “finer count yarns with filaments and compact structures reduce microfiber shedding” and that proper production methods can “yield a textile that sheds less or no microfiber.”
New standards to promote innovation
The microfiber situation demonstrates what happens when innovation lacks adequate oversight. The industry needs an evidence-based approach with several key changes:
Establish technical standards: Transform “microfiber” from a marketing buzzword into a technical term with measurable performance criteria, including standardised shedding tests like the AATCC TM212-2021 test method.
Require third-party validation: Environmental and antimicrobial claims should be independently verified rather than self-reported.
Improve laundering practices: Since washing synthetic textiles is the primary source of microplastic release, adopt gentler methods:
• Pre-soak and rinse soiled cloths in cold water;
• Install filters in washing machines and dryers to capture released fibres;
• Wash microfiber separately without fabric softener, using mesh bags to contain fibres;
• Avoid bleach and high-pH detergents that break down fibres; and
• Air dry or use low heat settings (40°C).
With sustainability and public health paramount in the cleaning sector, the industry should prioritise transparency, adopt innovation, and create solutions that support environmental and ethical objectives while minimising impacts on health and the environment.
Educate
the industry
Cleaning professionals and purchasers require comprehensive information about the environmental, operational, and health implications of microfiber use to make informed decisions.
The goal isn’t to eliminate microfiber overnight but to ensure its use is based on complete information rather than incomplete marketing claims. Only through transparency, innovation, and accountability can the cleaning industry avoid repeating the pattern of well-intentioned solutions creating unintended problems.
The challenge of alternatives
Finding suitable replacements for microfiber isn’t straightforward. Each alternative presents its own set of trade-offs:
Cotton cloths: Even organic cotton undergoes dyeing and chemical treatments to enhance its durability. Scaling cotton production to meet commercial cleaning demand would require a substantial amount of land and water. Additionally, cotton’s reduced cleaning performance might increase the need for more powerful chemical cleaners.
Disposable paper wipes: These often contain plastic fibres, such as polyester, that don’t biodegrade, contributing to the same microplastic pollution problem that microfiber creates.
Bioplastics: While these reduce petroleum dependency, they may contain the same chemical additives as traditional plastics and still contribute to microplastic pollution.
A November 2024 study in Environmental Science & Technology raised concerns about whether bioplastics present greater environmental hazards than conventional polymers in equivalent applications.
The way forward
Microfiber products were introduced with genuine promises of improved hygiene and sustainability. In many ways, they delivered on these goals –but not without significant unforeseen consequences. From microplastic contamination to labour issues and operational challenges, the cleaning industry must now address these unintended impacts.
The microfiber story serves as a reminder that even well-intentioned innovations require careful evaluation of their complete impact, not just their immediate benefits.
Steve Ashkin is the president of The Ashkin Group. He is considered the “Father of Green Cleaning” and has been recognised by the ISSA as one of the most influential members of the cleaning industry over the past 100 years.
Leadership in facility management
In previous articles, we explored how to design and populate a strategic and tactical data repository with information to make management decisions. Initially, these discussions formed a comprehensive set of information that companies need to collect to make robust decisions.
However, while writing the final article on customer lifetime value, it became clear that leadership is crucial for effectively allocating resources and executing the concepts outlined in those articles. Some might argue that it is the most essential ingredient. This article by Jim Collins, CEO of Cobotiq focuses on the importance of leadership within the facility management industry, drawing on Jim Collins’ Level 5 Leadership Model from his influential book, Good to Great
Understanding leadership Leadership transcends management. It is about inspiring and guiding teams toward collective goals. While management is concerned with organising workflows, operations, and resources, leadership fosters an environment where individuals are empowered to work efficiently and productively. A robust organisational structure provides guidance while establishing the tone and focus for employees’ work.
As leaders, our responsibilities encompass various tasks, including:
• Setting clear objectives and aligning team efforts;
• Fostering a culture of collaboration and innovation;
• Providing ongoing support and resources to our teams; and
• Evaluating and refining processes.
Insights from Jim Collins
Jim Collins analysed over 1,400 companies to identify those that achieved sustained growth, selecting
11 organisations whose stock returns outperformed the market at least three times over fifteen years. Collins began with the premise that great organisations don’t necessarily need great leaders. As his research progressed, he found a correlation among the successful companies. They were all led by what he terms “Level 5 leaders.”
Unlike prominent figures such as Jack Welch (GE), Al Dunlap (known for turnarounds), and Lee Lacocca (Chrysler), Collins argues that these leaders often prioritised their own egos, and exemplified a lack of personal humility and commitment to their teams.
Collins emphasises that the downfall of companies led by these well-known CEOs after their departures serves as a testament to the importance of leadership grounded in humility rather than self-promotion. Ultimately, the difference lies in how Level 5 leaders “look out the window” to credit others for their success rather than “looking in the mirror” to seek personal glory.
Dual characteristics of Level 5 leaders
Level 5 leadership is unique and can be distilled into two primary constructs: personal humility and professional will.
1. Personal humility: Level 5 leaders are characterised by their modesty. They shun public accolades and focus on the success of their teams. Collins uses the metaphor that these leaders “look out the window” to attribute success to others and external factors, rather than looking in
the mirror to seek personal credit. They demonstrate a calm determination and rely on inspired standards rather than charisma to motivate their teams.
2. Professional will: In stark contrast to their humility, Level 5 leaders exhibit a fierce resolve and unwavering commitment to the organisation’s long-term success. They possess an “absolute, obsessed, burning ambition” for the company. This commitment is not about personal glory; instead, it involves a relentless drive to build an enduring organisation that will outlast them.
Collins describes Level 5 leaders as a “study in duality.” They are both modest and wilful, humble and fearless. Their personal humility fosters a supportive and inclusive environment, while their professional will drives their organisations toward excellence.
Implementing Level 5 leadership in facility management
The 11 “good-to-great” companies were benchmarked against comparable firms within the same industry that did not achieve similar greatness. A key differentiator was the leadership style of their CEOs. Collins articulates a hierarchy of leadership comprising five levels:
1. Highly capable individual
2. Contributing team member
3. Competent manager
4. Effective leader
5. Executive Welch, Dunlop, and Lacocca were Level 3 or Level 4 leaders, not Level 5 leaders.
Image by Freepik
facilities management review
Leadership transcends management. It is about inspiring and guiding teams toward collective goals. While management is concerned with organising workflows, operations, and resources, leadership fosters an environment where individuals are empowered to work efficiently and productively.
In the context of facility management, the principles of Level 5 leadership can be instrumental in driving organisational success. Here are several ways to incorporate these concepts into your leadership practice:
• Empower your team: Foster a culture where team members feel valued and empowered. Encourage collaboration and open communication, allowing individuals to contribute their best ideas and efforts.
• Set clear goals: Align team efforts with clear, compelling objectives that resonate with the organisation’s mission. Ensure everyone understands how their contributions impact overall success.
• Cultivate accountability: Lead by example, demonstrating accountability for outcomes. Encourage your team to take ownership of their responsibilities and support them in overcoming challenges.
• Prioritise long-term success: Focus on sustainable practices and long-term goals over shortterm gains. This mindset creates a resilient organisation capable of adapting to changes and challenges.
The impact on facility management
Incorporating Level 5 leadership principles can transform how facility management teams operate. By embodying humility and resolve,
leaders can inspire their teams to excel, fostering an environment where everyone works towards common goals. The result is not just improved performance, but also enhanced employee satisfaction and retention. Effective leadership is essential for elevating practices in the facility management industry. By embracing the principles of Level 5 leadership as outlined by Jim Collins, leaders can create organisations that not only thrive, but endure challenges and changes. Reflecting on these insights, I encourage you to consider how you can implement Level 5 leadership within your organisation. As leaders at all levels, we can drive our industry forward, achieving excellence, and setting new standards that make our organisations great.
Jon Hill, CEO of Cobotiq provides business managers with information on how to create and implement profitability. He is a frequent speaker and presenter on the future impact of automation and technology in the cleaning industry.
Sustainable textile care: Future trends and innovations
The textile care industry is undergoing a profound shift towards greater sustainability.
Increasing environmental requirements and stricter regulations are putting laundries and textile cleaning services under pressure to adapt. Younger customer groups, in particular, are placing greater emphasis on ecofriendly services. At the same time, industries such as healthcare and elder care demand hygienic yet sustainable solutions. These developments create new opportunities but also require a strategic evolution of processes and business models.
Market development and new requirements
Sustainability is becoming an increasingly crucial market factor. Surveys show that 75 percent of Millennials value sustainable products, and 43 percent of consumers expect companies to take stronger action on environmental responsibility. This trend is driving demand for ecofriendly laundries and textile cleaning services. The healthcare and elder care sectors, in particular, are placing greater emphasis on hygiene and environmental responsibility. Hospitals and care facilities are increasingly adopting resource-efficient processes,
while service providers are already offering specialised solutions – from environmentally friendly treatment of resident laundry and workwear to sustainable cleaning of incontinence products.
Sustainability is also gaining significance in the business-to-business (B2B) sector. Companies are increasingly opting for environmentally friendly textile care, with rental laundry models emerging as a sustainable alternative to textile ownership.
These models extend the lifespan of textiles while conserving resources through optimised washing and maintenance processes. According to the Austrian Economic Chamber, all surveyed companies already utilise textile care services and plan to continue doing so. The primary reason is the outsourcing of laundry services, which allows businesses to reduce costs and allocate internal resources more efficiently.
In addition to growing consumer demand, regulatory requirements are accelerating this transformation. The EU aims to reduce microplastic emissions by 30 percent by 2030, while France will require microplastic filters in new washing machines starting in 2025. Similar regulations are under discussion in the United States. Furthermore, the
EU Textile Strategy mandates that, by 2030, textiles must be more durable, repairable, and recyclable – another major step towards a circular economy.
Digitalisation and automation as efficiency drivers
Technological innovations in digitalisation, sensor technology, and robotics play a key role in aligning sustainability goals with efficiency gains. Modern facilities are adopting smart technologies, where interconnected machines monitor water and energy consumption per wash cycle and automatically optimise processes. Closely linked to this is automation through artificial intelligence (AI) and robotics. In advanced industrial laundries, robots are taking over monotonous or physically demanding tasks, improving both productivity and workplace safety. AI-powered robots can fully automate the sorting of soiled laundry, ensuring a safe, hygienic, and efficient workflow. Intelligent detection systems identify foreign objects such as needles or pens in textiles, preventing damage to fabrics and equipment. After washing, robots can also assist in loading folding machines – using camera and gripping systems to align and fold towels and other items. In state-of-the-art facilities, up to 90 percent of process steps are already automated.
Furthermore, the use of Big Data unlocks additional potential. Analysing large datasets enables predictive maintenance of machines, minimising downtime and inefficient operations. At the same time, consumption patterns can be leveraged to optimise processes, such as scheduling wash cycles during low-energy periods. Such analytics-driven approaches enhance overall efficiency and reduce costs.
Customer loyalty through sustainable business models
Sustainability has become a key element in customer relationships. Transparency is now a crucial factor, as both business clients and end consumers expect verifiable proof of a textile care provider’s environmental performance. Many companies now publish sustainability metrics for each batch, such as CO2 emissions saved or water consumption reduced, offering customers insight into their environmental impact.
Third-party certifications further enhance credibility – labels like Clean Green certify that laundries optimise resource use, assuring customers that they are choosing an environmentally responsible service. Industry surveys indicate that such certifications help attract and retain sustainability-conscious customers.
Beyond transparency, innovative business models also play a significant role in strengthening customer loyalty. Textile rental services are gaining traction as an alternative to purchasing textiles. Instead of outright ownership, customers opt for rental models, where the service provider takes care of supply, maintenance, and repair. This approach not only promotes textile re-use but also reduces customer burden. Rental textiles are designed for durability and can be repaired when necessary, extending their lifecycle. The principle of “repair instead of replace” is also gaining popularity among end consumers, as seen in the growing demand for clothing repair services. Some providers have also implemented circular economy concepts, offering take-back programmes for worn-out textiles to be recycled or upcycled, further closing the material loop.
Finally, effective communication of sustainability initiatives is essential for customer engagement. Social media campaigns showcasing environmental achievements and actively promoting certifications help reinforce a brand’s green image. Studies show that consumers are increasingly valuing sustainability and social responsibility in businesses. Sustainable business
practices are, therefore, not just an ethical imperative but also a crucial competitive advantage.
Conclusion
Technological innovation and customerfocused sustainability strategies are shaping the future of textile care. Companies that already prioritise ecofriendly processes and business models are strengthening their market position and driving the industry’s sustainable transformation. Global examples demonstrate that ecology and economy can go hand in hand: high-tech laundries save millions of litres of freshwater annually through advanced water recycling systems, while energy-efficient washing tunnels and heat recovery significantly reduce energy consumption. At the same time, automation and AI help lower operational costs.
Sustainability is proving to be both an efficiency driver and a competitive advantage. Businesses that embrace transparency, implement circular economy models, and invest in green technologies will not only meet future regulatory requirements but also build long-term customer trust. Sustainability is not just a passing trend – it is a fundamental pillar for long-term success in the textile care industry.
people and events
Interview with Peter Esterhuizen
Goscor Cleaning Equipment (GCE), a division of the Goscor Group of Companies, has announced the appointment of Peter Esterhuizen as its new Managing Director. Having joined GCE in 2016 as National Sales Director, Esterhuizen brings over 27 years of industry experience, providing valuable insight and proven leadership as the company enters its next phase of development. African Cleaning Review Editor, Johann van Vuuren spoke with Esterhuizen to explore his strategic vision for GCE’s future.
Describe your leadership style –what strategies do you employ to build and maintain strong relationships within your team?
Throughout my tenure as Sales Director, I have consistently led by example rather than simply delegating tasks. I maintain an open-door policy and strive to minimise hierarchical barriers, fostering transparent communication within the team.
At GCE, we take pride in our strong family-oriented culture, even as we operate within a corporate framework following Bud’s acquisition of the Goscor Group. The organisation maintains a flat structure that empowers team members to take ownership of their roles and environments. This approach encourages independent decisionmaking and allows individuals the freedom to learn from both successes and setbacks. This leadership philosophy has continually guided my management style.
The positional changes
As a Managing Director, I will maintain a very strong sales driven approach, ensuring that commercial performance remains a core priority, for I will oversee both Sales and Managing Director roles. Wesley Bodmer has been promoted to Operations Director,
overseeing parts, workshop, and equipment rental. Stephen Rapaka is now Service Manager in Johannesburg, filling Wesley’s previous role.
What are the biggest challenges facing the company?
One significant challenge is the current economic situation and public perceptions of it. Additional factors such as global economic trends and their impact on the local currency also influence clients’ decisions regarding new equipment purchases. The procurement of cleaning-related products has typically been viewed as a necessary but reluctant expense.
Within the facility services sector, there is ongoing pressure from end-users to reduce costs, which encourages cleaning contractors to seek more affordable alternatives in order to remain competitive. This trend has contributed to a cycle of price reductions. Economic factors have expanded the market for lower-cost brands, many of which are imported and offer shorter product lifespans and limited aftersales support.
How do you address this?
There are two aspects to this – our strongholds being the mining and manufacturing sector with our range of Tennant heavy duty models,
which makes us unique as few competitors offer comparable models or demonstrate the same level of commitment to stock investment. Hence, backed by scale and the stability of the Bud Group, our strength lies in an ability to offer a wide range of solutions along with customised offthe-shelf packages to individual clients based on their specific requirements. Another advantage lies in the fact that we are able to offer fullmaintenance finance rental options in-house through our group company, Goscor Finance. This is important as many customers struggle to obtain finance or have affordability criteria issues, as many financial institutions struggle to understand the concept of cleaning equipment, the lifespan thereof, and the remarketing of cleaning equipment. Many financial institutions do not see a lot of surety in the asset, whereas we understand our product.
What are your long-term visions for the company, and how do you plan to achieve them?
There are specific objectives that the group aims to achieve, including those related to the cleaning business. At present, my focus is on short-term goals. These include providing clients and staff with assurance regarding the
stability and continuity of the business under current management, as well as ensuring that Original Equipment Manufacturers (OEMs) remain confident in the South African market.
Are you contemplating introducing new brands in the future?
I maintain the view that specialising leads to better outcomes than attempting to cover every area. Although we have evaluated additional product lines, at present we do not intend to expand our equipment range. Instead, we are exploring the possibility of introducing Autonomous Mobile Robot (AMR) versions from Tennant as the local market is gradually becoming more receptive to this technology.
How to stay updated with industry trends?
Our operations are strongly supported by our OEMs, enabling us to establish a comprehensive network both domestically and internationally. This network provides opportunities to explore various markets, revealing that many regions face comparable challenges.
While South Africa presents unique difficulties due to its status as a longhaul destination – necessitating careful planning to sustain appropriate stock levels – we observe notable similarities in equipment marketing, market response, and trends when compared with other countries where our OEMs operate.
Has the introduction of the professional range made new inroads in a price sensitive market?
The Tennant brand is known for its robust and long-lasting equipment, though it has generally been positioned at a higher price point. With the introduction of the new Tennant professional range, more companies have shown interest due to the revised pricing structure, while still benefiting from the durability of Tennant products and the association with Goscor Cleaning Equipment’s service and maintenance plans. Initial sales of the professional range have been strong, resulting in several first models being sold out and subsequent shipments arrived recently.
At GCE, we take pride in our strong family-oriented culture, even as we operate within a corporate framework following Bud’s acquisition of the Goscor Group. The organisation maintains a flat structure that empowers team members to take ownership of their roles and environments.
How do you defend price and educate on value?
GCE does not compete on price alone; instead, we focus on the total cost of ownership. This comprehensive approach encompasses not only equipment costs, but also operating expenses, operator wages, training, breakdowns, call-out fees, down-time, depreciation, and buy-back schemes, all integrated into our offerings. While lower initial costs may appear attractive, they often fail to account for hidden expenses that accumulate over time. By emphasising true value and longterm return on investment, we position ourselves as partners in our customers’ ongoing success. Our value proposition ensures that clients receive superior overall pricing when considering the broader scope of ownership.
The rise of robotics in cleaning –your view?
The South African end-user market requires further education regarding the
benefits and practical applications of robotic machines. Contrary to common perception, not all models are entirely autonomous solutions. In our view the initial adoption of robotics is expected to progress gradually, primarily due to cost. However, we have identified a few niche sectors where robotics have the potential to enhance productivity, improve safety and strengthen operational security.
We are conducting research into the feasibility of introducing AMR machines to the local market. GCE hopes to launch the first Tennant robotic cleaning machine in South Africa during 2026. The Tennant range of AMRs is engineered to operate safely alongside staff while delivering efficient and thorough cleans through a suite of advanced features. AMRs represent the next advancement in the cleaning industry, establishing new benchmarks for cleanliness, safety, operational efficiency, and userfriendliness.
Part of the Tennant professional range launched by GCE in May 2025.
A safer, smarter liquid spill solution
Mandatory Codes of Practice (COP) in the mining industry are regularly audited by the Department of Mineral Resources and Energy (DMRE). These COPs are often audited against the COP guidelines that are published by the regulator. One important mandatory COP that addresses spills in mines is the mandatory ‘Prevention of Fires at Mines’.
High-performance industrial products manufacturer, Pratley highlights the significant advantage of mines relooking at the methods used to clean up liquid hydrocarbons or other nuisance spills to comply with the COP guideline.
Eldon Kruger, Marketing Director at Pratley, explains that sawdust might appear to be an inexpensive solution,
but opting for this method is not always the safest. “In fact, when sawdust is used to absorb oil, petrol or diesel, it becomes highly flammable, creating a serious fire risk in already hazardous mining conditions,” he warns.
Pratley suggests use of an innovative absorbent product called Gunge Spunge® that is said to be a safer and more effective alternative for spill management in mining environments. In contrast to outdated solutions, Gunge Spunge® is a non-flammable absorbent mineral product that fully contains and removes oil and other liquid spills without leaving behind a residue. Many mines using traditional methods also rely on additional flammable solvent-based cleaners to deal with residues left behind, often
compounding the danger. “Gunge Spunge® eliminates the need for secondary cleaning with flammable solvents. It contains and absorbs the entire spill effectively, leaving the area safer and significantly reducing the risk of both fire and slip-and-fall incidents.”
Unlike sawdust and peat moss which are bulky spill absorbents, Gunge Spunge® is supplied in easy-to-handle, compact 12 kg bags, making it ideal for easy storage, particularly in Trackless Mobile Machines (TMMs) with storage space constraints. It does not require any special storage or handling protocols due to its non-flammable and non-hazardous nature.
For more information visit: www.pratleyminerals.com
Anti odour, insect, and rodent barrier
Introducing a new effective pest control system from Ecosystem that allows for waste discharge into waste traps, featuring a closing mechanism that eliminates rising odours and pests from entering the facility.
Ecosystem is made entirely of stainless steel AISI 304 to ensure maximum performance and to avoid damage. It is equipped with an intelligent mechanism that allows the flow of different waste materials both solid and liquid to the waste
trap exhaust, and features a function that avoids any unwanted intrusion.
The easy and economical way to stop mosquitoes, cockroaches, rats, and odours from entering through the waste trap.
The installation of the Ecosystem will eliminate pest and odor control interventions that include aggressive agents and chemicals, to the benefit of the environment.
For more information visit: www.linkindustries.com
