hindheadproperty Sales & Lettings
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
Firstly, thank you for taking the time to browse our company brochure. Within it we have compiled a few facts  to inform you about our services and explain how we can assist you on your property journey. We hope that you enjoy the content. My name is Connor Deacon and I set up Hindhead Property. It is now a multi branch agency which is growing and flourishing. Our success is primarily due to the very hard work of our dedicated team, all of whom have in depth knowledge of the local property market and are professionally qualified. My family has been in Plymouth for generations and has seen huge changes in the Plymouth property market. As a Plymothian my grandfather will challenge anybody who tells him Plymouth isn’t a great place to live, with its combination of coastal beauty and picturesque moors. He instilled in all of us a passion for his home city and I really hope that by setting up Hindhead we can make a positive contribution to Plymouth for years to come. We would very much like to be part of your property journey. Whether you are looking to buy or sell a home or wish to explore renting, our team are at your disposal. Please feel free to give us a call or better still, pop in to one of our offices and have a coffee with our experienced and friendly staff. We look forward to working with you.
Connor Deacon NAEA/ARLA
hindheadproperty “Proven Not Promised”
Welcome to hindheadproperty... where we pride ourselves on being the most innovative and driven estate agents in Plymouth. Having opened in April 2015 we have achieved dramatic results from our proactive approach of matching Buyers with Sellers and Tenants with Landlords. Our family run business puts service at the forefront of everything that we do. Both our residential sales and lettings teams have a “keep it in Plymouth” policy which means we endeavour to recommend other local businesses and instruct local tradesmen. In an industry that has not always lived up to expectations, we know that the training and knowledge we obtain from professional organisations such as the NAEA and ARLA set us apart from 95% of our competition. All our staff are either qualified or working towards qualifications to ensure they can offer the best customer service possible, add this to our experience and local knowledge and we believe we should be your agent of choice. Our team has over 50 years’ experience with both local and corporate estate agencies. We have learnt from both the good and the bad in the industry and have used these experiences to provide a rounded service for our clients based on results. Our simple aim is to sell or let your properties for the best possible price, in the quickest timescale or with letting to get the best quality tenant for that property. At Hindhead Property we want our service to be memorable for all the right reasons. There is no greater advertisement for a business than the feedback from your own customers. We are very appreciative of all the positive comments already shared on the Hindhead Property Facebook page and Trust Pilot site. Don’t take our word for it, have a look for yourself.
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
Why Choose hindheadproperty? • 3 local high street offices for the price of 1
• Property sales and lettings
• Industry qualified NAEA & ARLA staff
• Conveyancing
• No sale – no fee
• Financial advice • Energy Performance Certificates • Zero-week contracts available • 1 point of contact
hindheadproperty “Proven Not Promised�
Why Sell With hindheadproperty... Our unique marketing strategy is one that has worked from the very first day that we opened our doors. Many potential vendors fall in to the trap of thinking that all Plymouth estate agents do is, put their property on the internet and then wait for the phone to ring. This may work on occasions, but this is the exception rather than the rule. We look at each property individually and set out a strategy that is best suited to the vendor. This could be to market your property by an open house or by traditional private treaty. We tailor make a package to suit your property needs. We are able to maximize excitement by speaking with our actively looking buyers before your property goes to the market, generating interest to help us achieve the best possible price. NAEA We are extremely proud to say that we are unique in Plymouth by having all senior negotiators in our sales team NAEA qualified. They have taken and passed the technical award in residential sales in order for them to deal with clients in a timely, professional and efficient manner. All Hindhead trainees embark upon the same program of qualifications in order to maintain consistency.
SOLD
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
Home Buying Explained Step 1: Arranging Your Mortgage Before you begin your property search, it is advisable to arrange your finances and, if required, have a mortgage agreed in principle. This will confirm how much money you will have to fund the purchase. We can recommend a local financial advisor. Step 2: Register Your Interest The first step to finding the right property is to register with us either by calling us on 01752 875075 or visiting one of our offices where you can discuss your property requirements. Step 3: Finding A Property Regularly check agent’s websites as well as portals such as Rightmove, Zoopla and Primelocation. When you view properties make sure you are asking questions and that you look at everything you feel you need to. Ask to see the property’s EPC. Step 4: Offering On A Property Once you have found a property that suits your requirements place an offer with the agent. If you have any outstanding questions, make your offer subject to these being answered. You may need to demonstrate, if requested, that you are able to proceed (e.g. provide evidence of your mortgage agreed in principle). There are no legal obligations on either side until contracts are exchanged. Step 5: Offer Agreed Once your offer is accepted we will do the following: prepare a memorandum of sale & send to all parties and ask you to confirm your solicitor’s and mortgage broker’s details. Step 6: Conveyancing As part of the conveyancing process your solicitor will do the following: • Raise any enquiries on receipt of the draft contract from the seller’s solicitor • Request their own local searches • Agree on a date for exchange of contracts. We will assist your solicitor and negotiate throughout. We can obtain a quote from a local solicitor.
hindheadproperty “Proven Not Promised”
Sales Packages Online
Our take on the “online” agents package but with the added benefit of only paying on success. • Advertising on our website, Rightmove, Zoopla & Primelocation 24/7
• Viewing arrangements and feedback
• Vendor care on a weekly basis
• For sale board
• Sales progression to completion
High Street Package
Traditional high street package with competitive fee’s. • Advertising on our website, Rightmove, Zoopla & Primelocation 24/7 • Floorplans • Accompanied viewings and feedback • Full colour brochures
• Office window displays • Vendor care on a weekly basis • For sale board • Sales progression to completion
All Inclusive Package
Take advantage of a package that keeps everything in house. • Everything in our High Street Package and more! • Premium listings on Rightmove and Zoopla • Open house • 3D floorplans
• Solicitor fees for sale included (not including additional expenses) • Free financial review with discounted fees • FREE EPC – if required
We pride ourselves on being able to offer all of our vendors: Free Financial Review
The Mortgage Guy offers a first class personal and professional service to all clients resulting in happy customers returning time and time again, recommending their friends, family and colleagues for an appointment.
No Sale - No Fee
At Hindhead Property we do not expect any fee money until the sale has completed. This along with our knowledge and enthusiasm helps us to push sales through to completion. Our motto is simple, “proven not promised”.
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
Moving Checklist
3 Weeks To Go • Obtain estimates & book removals. Ask about packing, unpacking & insurance during your move • If moving yourself, check your contents insurance policy for cover in transit and at your new address • Provide your new address to bank/credit card companies, DVLA, Inland Revenue, Council, clubs and memberships, milk and other delivery services and utility services • Arrange for water, electric, gas, telephone and other accounts to be finalised and sort out the new accounts for your new home.
2 Weeks To Go • Begin to discard unwanted items from the cupboards, attics and sheds • Arrange for the post office to redirect your mail
1 Week To Go • Label any items you are leaving and remove any fixed objects not included in the sale • Gather all keys for your existing property & arrange their handover • Make up a tool kit with screwdriver, pliers, knife, hammer, hooks, bulbs etc and keep it handy • Ensure loft, garden shed and other storage places are cleared out ready for removal/new owner • Advise your solicitor of the expected time of your move so they can ensure all completion money has been transferred from buyer to seller, prior to your arrival
hindheadproperty “Proven Not Promised”
Enjoy your new home! To help us improve our service we would love to hear your views. If you’re happy, please leave a review on our Facebook page or Trust Pilot
Moving Today • Strip beds & pack bedding, towels etc • Take down curtains not being left behind & remove rugs & loose floor coverings that are going with you • Check all storage spaces and rooms are clear, lock all doors and windows • Make a note and photograph all gas, electricity & water meter readings • Leave/collect keys from your agent or as arranged with the new owners
Moving Tomorrow • Defrost fridge & freezer & pack kettle and tool kit • Clean down all paintwork and working surfaces • Clean and cover carpets which are being walked over to avoid damage • Complete packing
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
Why Let With hindheadproperty? In 2015 Hindhead Property was born and its goal was to raise the bar within the Plymouth rental market. As landlords ourselves we had first hand experience of other local agents and we believed that there really was room for improvement. In an industry where legislation is constantly changing and new and more onerous regulations are being introduced, we needed to be confident that our properties were in the right hands. We started by assessing what we believed a landlord was looking for when they entrusted a letting agent with their property. We spoke to fellow landlords and the resounding message was that they wanted a hassle free process. First and foremost they wanted good tenants who would look after their properties and pay their rent. But they also wanted to know that we were carrying out regular inspections and addressing maintenance issues as and when required. They wanted to be kept abreast of any changes in legislation to ensure they remained compliant. At Hindhead we have put in place processes to ensure that we look after your property like our own. All tenants go through a rigorous referencing process and once in situ they are subject to regular inspections to ensure the property remains in a good state of repair. Rent arrears, if they should occur, are addressed within 24 hours and at all times we communicate with landlords to ensure they are kept informed in relation to their property. We now manage a number of large local portfolios and many of these have come to us through word of mouth. Our reputation for “going above and beyond” for our landlords has seen the business grow to three offices in just two years. We are proud of what we have achieved so far but we are not complacent. We will continue to invest in all our lettings staff so that every negotiator achieves their ARLA qualification and can offer landlords and tenants the reassurance that they are not only experienced in their field but also fully qualified.
hindheadproperty “Proven Not Promised”
Lettings Packages Rent Collection Service Our rent collection service will give you peace of mind during the tenancy. • We will chase any late rental payments • Answer any rental queries from the tenant
Basic Tenant Find Service Our basic tenant find package can be taken alongside the rent collection and extra tenant find services below. • Professional photos of your property • Property marketed on our own website along with Rightmove, Zoopla & Primelocation 24/7 • Accompanied viewings • Tenant referencing conducted by a third party professional company and previous landlord referencing • A dedicated property manager • Tenancy Agreement created and signed with the tenants
Extra Tenant Find Services • EPC’s and/or floor plans • Professional inventory • Check in/check out • A property inspection • Utility notifications for move ins/move outs • Deposit handling in the deposit protection scheme (DPS)
Fully Managed Service Our fully managed package includes all the above services and more. Take advantage of a service that keeps everything in house. • Management of all tenant queries and maintenance • Interim property reports with photographs • Emergency out-of-hours assistance for your tenants • Service of notices
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
Information for Landlords Step 1: Accurate Valuation Our qualified staff carry out valuations every day giving them an unparalleled knowledge of property values in your area. Using this experience, they will know exactly what to market your property for and will always be honest with you about what you can expect. We consistently achieve the asking price for our clients’ properties. Step 2: Property Management Property Management is the key to reaping maximum returns on your property. Many tenants insist on renting managed properties as they prefer the security of dealing with an agent. Instructing Hindhead to manage your property gives you peace of mind that both your property and tenant will be cared for and that your property meets all legal requirements ensuring your investment stays stress and hassle free. Step 3: Presenting Your Property First impressions count so the initial presentation of your property is critical to a successful let. Consider addressing any outstanding DIY jobs, add a fresh coat of paint where necessary and try to declutter to help rooms appear larger. When presenting a good quality property, you tend to find that most tenants will continue to maintain it to the same standard. Step 4: Marketing Your Property To find your perfect tenant you need to give your property maximum exposure across a wide range of media. When you instruct Hindhead Property you will automatically benefit from our comprehensive marketing package, including: exposure on our website, Rightmove, Zoopla and Prime Location. Full colour property details will be emailed to existing registered applicants. Our team of dedicated professionals will take photographs and write a comprehensive description of your property. Once you have approved the description you’ll be ready to advertise.
hindheadproperty “Proven Not Promised”
Step 5: Accompanied Viewings Our longer opening hours maximise viewing opportunities for your property. Many of our viewings are carried out after work and at weekends. Accompanied viewings mean we can use our expertise to help let your property. Step 6: Receiving An Offer Hindhead Property will work hard to ensure that we find you a suitable tenant, who matches your given guidelines. All tenants are thoroughly checked, with credit history and previous landlord references. As soon as an offer is received, we will contact you to discuss all details of the applicant enabling you to make an informed decision as to whether you are happy to proceed. Step 7: Preparing Your Property For Tenancy Before you let your property for the first time it is advisable to obtain a professional and comprehensive inventory of your property and contents. If we fully manage your property, Hindhead Property will carry this out on your behalf. When the tenant moves in they are asked to sign the inventory as proof that they accept it as a true representation of the condition of the property and its’ contents. This will be used as a comparison at the end of the tenancy and will ensure that any issues can be resolved fairly.
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
Responsibilities for Landlords Gas Safety All gas appliances to be certified annually by ‘Gas Safe’ registered engineer.
Electrical Safety Although not a requirement by law, best practice to ensure the safety of your property and your tenant is to have the electrical installation tested along with any portable appliances.
Energy Performance Certificate Every property which is advertised to let must have a current Energy Performance Certificate. From 01/04/18 the minimum requirement for a property being marketed to let will be a rating of E.
Legionella Assess the risk of exposure to Legionnaires disease present in static water.
Smoke and Carbon Monoxide Alarms A smoke alarm must be fitted on every floor of a property and a carbon monoxide alarm in every room where there is solid fuel burning appliances. Although not required by law, we would expect a carbon monoxide alarm to be fitted where there is a gas boiler.
Furniture, Upholstery and Soft Furnishings Must all comply with The Furniture and Furnishings (Fire Safety) Regulations 1988. This includes beds, mattresses, pillows, sofas, scattered cushions etc.
hindheadproperty “Proven Not Promised”
Information for Tenants Step 1: Register Your Interest Register your interest via 01752 875075, lettings@hindheadproperty.com or visit us in person at your local office. Step 2: Finding A Property We will accompany you to all viewings and will try our best to accommodate a convenient time for you whilst being respectful to any tenants in the property. Step 3: Choosing Your New Home When you have found a home you will need to complete an online application form, this will be passed to the landlord for their consideration. Once approved we will request a referencing fee and referencing will commence. Step 4: Once Your Referencing Is Complete Upon satisfactory references being received we will contact you to make arrangements fo the tenancy signing. Keys can only be released when the following has been provided; deposit and 1st months rent, proof of standing order being set up, ID (photographic, proof of address and right to rent documentation). You will also need to obtain an Accidental Damage Insurance policy. Step 5: Signing Prior to the signing, it is recommended that you read the tenancy agreement so you fully understand the contract you will be committing to. Step 6: Inventory & Check In If the property is fully managed we will meet you there following your appointment where we will go through the inventory with you, show you the location of the meters, test the alarms and show you where the stop cock is. We will check your hot water is on and ensure you know how the boiler works. Once we are happy that everything is in order we will leave you to settle in to your new home.
Our fees are available on www.hindheadproperty.com
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
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hindheadproperty “Proven Not Promised”
“These 5 stars are for your service and helping us as newly tenants in UK. We had been let down in other agency where the lack of information just made more difficult the things for our family, fortunately we visited Hindhead and had the pleasure to meet Phillipa Salguero who was our agent explaining to us every step with attention, a lot of patience and kindness. Thank you very much!”
“Having not been involved in house sales or purchase for many years (we have lived in the same house for 40 years) I was dreading selling my parents home. Indigo handled it all in a sensitive and professional manner. I would not hesitate to reco mmend Hindhead Property.” A. Hardwood
“Brilliant company very friendly and so caring, helped us as family at very hard time to get a new family home and made my children very happy.” M. McDonald
H. Casas
“Hindhead were recommended to me and that was the first I had heard of them to be honest, so decided to use them to sell a flat and also a house. They were absolutely brilliant and professional from beginning to end Connor and the team were amazing!! Not to mention the v ery reasonable fees. I sold 2 properties in less than a week and thought the whole experience had no hiccups whatsoev er. I would highly highly recommend. They made it easy for us.” R. Tremain
“I have recently been in contact with Maria Billington regarding an apartment in the Millfields Complex. She arranged the viewing and ensured I had contact details in case I had any problems locating the property or had any further questions. I found her to be friendly, polite and professional. I would use Hindhead again and would recommend them to friends and colleagues.” R. Stewart
“Maria showed me around a couple of properties v ery promptly after my asking. She was helpful and highlighted the positives of each property whilst giv ing enough space for me to view at my leisure.” L. Ashley
Our Offices 18 Mannamead Road, Plymouth, PL4 7AA | 2E Pemros Road, St Budeaux, Plymouth, PL5 1ND | 31 College Road, Keyham, Plymouth, PL2 1NR
Contact Us
T. 01752 875075 | E. enquiries@hindheadproperty.com | www.hindheadproperty.com
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18 Mannamead Road, Plymouth, PL4 7AA
Opening Hours: Mon-Fri 8.30-6.00 Saturday 9.00-4.00
2E Pemros Road, St Budeaux, Plymouth, PL5 1ND
Opening Hours: Mon-Fri 8.30-6.00 Saturday 9.00-4.00
31 College Road, Keyham, Plymouth, PL2 1NR
Opening Hours: Mon-Fri 10.00-5.00