LIVINGSTON MEMORIAL VISITING NURSE ASSOCIATION
VISITORS
“home is where the heart is” FALL 2018
lmvna.org • (805) 642-0239
WHAT DOES THE GOLD SEAL MEAN FOR YOU? There are a lot of things to consider when selecting a home health care agency — trust, quality care, personal service and comfort. For more than 70 years, Livingston has earned its reputation every day by focusing attention on the things that matter most to patients and families. We take these things seriously and measure our success with three independent sources.
THE HIGHEST STANDARD OF QUALITY Established in 1988, the Joint Commission’s accreditation process for home health concentrates on operational systems critical to the safety and quality of patient care. It is the standard in home health care. In order to earn and maintain accreditation, we submit yearly reports and undergo a rigorous onsite review every 18 to 36 months. Not every home healthcare agency in Ventura County holds itself to this standard.
FOUR STAR CARE As a CMS (Medicare and Medicaid Services) certified home health agency, we are required to have an independent vendor survey our home health and hospice patients to determine their level of satisfaction with our care. Their survey measures key quality and satisfaction indicators. The results are compiled and assigned a star rating. The information is reported on the official CMS Home Health Compare website (www.medicare. gov/homehealthcompare/search.html). We are proud to consistently receive a four star rating for Quality of Care and Patient Satisfaction. In fact, 90 percent of our past patients and hospice families would recommend Livingston services and would use our services again.
OUR PATIENTS SAY IT BEST Our Gold Seal and Four Star ratings are two external measures of quality, feedback from actual patients is a third measure. We receive cards and letters like this nearly every day, “Everyone that came to help me were great. They answered all my questions. This was the second time I used your services.” Shirley, Home Health Patient.
YOUR CARE MATTERS Our extraordinary team provides compassionate, high-quality healthcare for the best value, one person at a time. As a community anchor and leader in healthcare in Ventura County, we make sure our care is accessible to all regardless of their ability to pay. Our professional caregivers are specially selected, background checked and trained to provide the highest level of professional care in a time of need. Our care team consists of licensed nurses; physical, occupational and speech therapists; medical social workers and dietician as well as certified home health aides. We have certified Wound/Ostomy nurses who provide the highest level of care to patients in need of this highly specialized service. We are proud of our staff and the quality of care they provide. If you have any questions, or would like more information, please contact Jamie O’Brien at (805) 642-0239, ext. 625.