Outboard YMU Booklet_FINAL_dealershare_4.16.24

Growing Marine Technicians

To keep your customers coming back, your dealership depends on exceptional outboard service professionals. Finding qualified service technicians is the number one business challenge our dealers face. Through Yamaha Marine University™ (YMU™), we’ve designed several programs, Instructor-Led Training (ILT) courses, and web-based training modules to help grow technicians using our 3R approach— Recruit, Reinforce, and Retain. In addition, Yamaha Marine remains committed to equipping marine professionals like you with relevant technical information right when you need it, such as On Board magazine, technical bulletins, and product guides. Together, we can develop the superior service workforce you need to boost customer satisfaction and business potential at your dealership.

RECRUIT REINFORCE RETAIN

AT YMU, WE OFFER FOUR TYPES OF TRAINING:

TECHNICAL TRAINING

Technical Training helps your dealership create a culture that puts your customers first, leading to loyalty and long-term business potential. Through a combination of technical training materials and handson labs at Yamaha’s two training locations, service technicians are empowered to tackle the challenges that come with having more customers on the water.

CAREER DEVELOPMENT TRAINING

Career Development Training focuses on helping students enter the marine industry and build a career in marine service. This pillar is vital when it comes to growing the number of skilled technicians to improve customer satisfaction. Through training available at Yamaha, technical schools, and the dealer workplace, career development content champions marine personnel as they learn and grow in their careers.

SERVICE MANAGEMENT TRAINING

Service Management Training is comprised of Service Advisor and Service Management online training courses. These courses help dealerships increase efficiency and business potential, while maximizing the service provided to customers. After completing the online training, Yamaha’s District Service Managers (DSMs) can provide additional support through in-dealership consulting.

SALES TRAINING

Sales Training equips dealers with the knowledge and skills to meet the needs of consumers from all walks of life. Whether a die-hard angler is searching for the ultimate tournament boat, or a couple is searching for a new family bonding experience, sales training prepares dealers with the product and sales knowledge needed to sell successfully.

INTRODUCING THE NEW YAMAHA MARINE UNIVERSITY ONLINE PORTAL

The new YMU portal provides easier password recovery, is more mobile friendly, and gives you more freedom to track your progress.

How to Login

Login for Existing Account Holders

If you already have a YMU account, you will need to reset the password to login to the account.

Step 1

From a computer or mobile, open Google Chrome® and go to https://train.yamahalearning.com/

Step 2

Click “Forgot password.” On the next screen, enter your email address as your username, complete the captcha, and then click “Email My Password.”

Step 3

A screen will then notify you to check your email.

Login for New Account Holders

Step 1

From a computer or mobile, open Google Chrome® and go to https://www.yamahalearning.com/YMU.

Step 3

Step 2

Click “Create Account.”

Step 4

When you receive the email from Saba Cloud, click the URL inside the email to continue the login. If you do not receive the email, then you will need to create a new account.

The next page will ask if you have an existing account. To move to the next page, answer “No.”

Step 4

Then, you will need to validate your dealer number. Please enter your six digit dealer number, e.g, 779999, and click “Validate Dealer.”

Step 6

Fill out the form in its entirety and then click “Create Account.”

Step 7 Now, you’re ready to login. Use your email address as your username.

How to Register for Classes

Step 1

Browse courses via B “Browse” at the top of the screen, C“Browse Course Catalog” in the red band on the screen, or the D Calendar icon as shown in the image to the right.

Step 2

Catalog View: Browse through the course offerings. Click any of the thumbnails to learn more about the course and the available dates.

Calendar View: Browse through the course offerings by date. Keep in mind, classes begin on Monday. Click any of the days to continue to enroll.

Step 3

Click the “See Classes to Enroll” button to review available dates.

Step 4

Click “Enroll” to add a class.

Step 5

Receive confirmation notification.

How to Add to a Wait List

Step 1

If a course is full, you will receive a wait list notification. Click “Continue.”

Step 2

You will receive a confirmation; however, you will not be fully registered for the course unless another student drops the course.

Step 3

Wait for an email notification for an available seat. At that time, you can accept or reject the seat. You will then receive a confirmation of your accepted or declined seat.

Class Registration Requirements

• Students must be at least 18-years old. Individuals under 18-years old can email dealertraining@yamaha-motor.com to request a waiver that must be completed, signed, and returned on the first day of class.

• Students must be employed full-time at a sponsoring dealership.

• Classes are complimentary. Students are responsible for transportation, lodging, and meals.

Cancellation Policy

• Log in to your YMU Online account to cancel your class.

• If the class is canceled 10 or more calendar days prior to the start date, no fee will be charged.

• If you need to cancel less than 10 calendar days prior to the start date, email dealertraining@yamaha-motor.com or call (800) 854-4876, option 3, to cancel your registration. A cancellation fee of $150.00 will be charged. You will receive a cancellation confirmation email.

Questions?

Email: dealertraining@yamaha-motor.com

Call: (800) 854-4876, option 3

Training Facility Location

Southeastern Headquarters

Yamaha Motor Corporation, U.S.A. 1270 Chastain Road NW Kennesaw, GA 30144

More Registration Tips

Scan the QR Code® to view an introduction video for more navigation tips on registering for courses.

THE MASTER TECHNICIAN PATHWAY

Yamaha created this pathway to help technicians see the full track to become a certified Master Technician. Technicians will either begin at the Student or Maintenance level, depending on their base competency.

Student to Maintenance Technician

GRAPH TIP:

The courses between the yellow brackets are based on technician competency and skill level.

Technicians progress to the next technician level after completing all courses in each phase.

After completing the online test for Introduction to Outboard Systems (ITOS), a graduating Technical School Partnership (TSP) student joins a sponsoring dealership. All entry-level technicians with less than two years of experience should take Service Skills Training (SST). After completing SST, the technician is called a Maintenance Technician

Maintenance to Practiced Technician

The Maintenance Technician must take Inline Engine Systems, V-Engine Systems, and Drive Train Systems to advance to the next training phase.

After completing these three courses, the technician is called a Practiced Technician

Practiced to Advanced Technician

The Practiced Technician must take Electrical Systems, Yamaha Diagnostic Systems 2.0 (YDIS), and Advanced Troubleshooting

After successfully completing these three courses, plus the three courses in the previous phase, the technician is called an Advanced Technician and is eligible to take the Yamaha Marine Master Technician Test.

Advanced to Master Technician

The Advanced Technician must successfully pass the Yamaha Marine Master Technician Test to become a certified Master Technician.

Web-Based Training (WBT)

Learn at your own pace and on your own schedule!

We are thrilled to announce that our new Learning Management System (LMS) has made accessing our webbased training a breeze! We take pride in sharing that we have added new sales and technical training this year, and we have plans to keep adding more. You can rest assured that our LMS will provide you with the best learning experience possible. We are excited to show you

what we have in store for you!

Introduction to Outboard Systems (ITOS)

Skill Level: Entry-Level

Method: Online

Prerequisite: None

Introduction to Outboard Systems (ITOS) functions as either a standalone course or an enhancement to your dealership’s training initiatives. ITOS offers fundamental content on boating basics and the latest outboard technology. The program includes a textbook and supplemental online curriculum. While following the textbook, participants work through labs and test their knowledge with quizzes. The ten online modules serve as knowledge checks to help reinforce the training.

These modules are free to authorized Yamaha dealers and can be accessed on YMU (https:// train.yamahalearning.com/). After completing the textbook and online material, your employees are better prepared to pass the course test and receive a Yamaha certificate.

Included in this course:

• Boating basics

• Electrical basics

• Powerhead

• Fuel systems

• Lower units, brackets, and power trim and tilt

• Propellers

• Corrosion

• Rigging

• Common materials, parts, and tools

Accessing ITOS

To purchase the textbook curriculum, place an order through Yamaha Marine Business System (YMBS).

• Use MAR-TTRNG-00-00 to purchase the student book.

• Use MAR-TTRNG-01-00 to purchase the instructor materials.

To reinforce your knowledge base, take the ten online ITOS modules by visiting YMU Online https://train.yamahalearning.com/

Expanded Technical Training

Yamaha recognizes the significance of hands-on and face-to-face learning. We feel our students benefit the most from instructor-led training. However, we also understand the demands of today’s busy world and are therefore working towards creating the most interactive e-learning modules to set us apart.

The following WBT courses have been created to supplement the instructor-led portion of your learning journey. Take advantage of these additional training resources before arriving for the in-person courses to enhance your understanding of the material.

Yamaha Diagnostic System (YDIS) WBT

Method: Online 5 modules

Master Tech Recertification: NO

Prerequisite: None

In this course, students will be introduced to the Yamaha Diagnostic System, the software and hardware requirements, the basic operation of YDIS, and optional accessories. With a combination of video and explanation of components, this course will help technicians navigate the YDIS system.

Outboard Electrical WBT

Method: Online 6 modules

Master Tech Recertification: NO

Prerequisite: None

By the end of this course, students will have an understanding of electrical theory including AC/DC, circuits, insulators, and semiconductors. Students will learn to use a digital multimeter, read wiring diagrams, understand the difference between relay, amp, and resistance testing. Students will also review Transistor Controlled Ignition (TCI), starting, and charging systems. Lastly, students will learn about the different components that make up the outboard electrical system.

Engine Control WBT

Method: Online 7 modules

Master Tech Recertification: NO

Prerequisite: None

By the end of this course, students will have a comprehensive understanding of fuel injection models, their components, and how they are tested. They will also gain knowledge about how these components work together, the flow of electricity in the system, and how virtual driving and digital electronic control play a role in engine control.

• Module 1: Introduction

• Module 2: Software and Hardware

• Module 3: Basic Operation

• Module 4: Accessories

• Module 5: Final Exam

• Module 1: Course Intro and Electrical Theory

• Module 2: Basic Circuit Testing and the Digital Multimeter

• Module 3: Direct Current Transistor Controlled Ignition

• Module 4: Starting and Charging Systems

• Module 5: Components

• Module 6: Final Exam

• Module 1: Fuel Injection Model

• Module 2: Components and Testing

• Module 3: How it all Works Together

• Module 4: Flow of Electricity

• Module 5: Virtual Driving

• Module 6: Digital Electronic Control

• Module 7: Final Exam

Revolutionizing Outboard Education

Outboard training is designed for technicians who want to develop the skills needed to service and repair outboards effectively. Our instructorled training (ILT) courses are led by experienced instructors who provide hands-on experience and classroom instruction. From beginner to experienced technicians, students who take our courses will develop the knowledge and skills needed to service outboard products confidently and effectively.

Master Tech Pathway Courses

Inline Engine Systems

Type of Course: Master Technician Career Path

Duration: (4 ½ days, Mon.–Fri.)

Master Tech Recertification: YES

Prerequisite: None

Inline Engine Systems focuses on four-stroke inline engine systems through the F200 outboard. The course will be comprised of lab work and lectures.

V-Engine Systems

Type of Course: Master Technician

Career Path

Duration: (4 ½ days, Mon.–Fri.)

Master Tech Recertification: YES

Prerequisite: None

V-Engine Systems focuses on four-stroke V-engine systems. All lab work and lectures will use various engines throughout the week such as the V MAX SHO®, 4.2L Offshore, and V8 engines and simulators.

Drive Train Systems

Type of Course: Master Technician

Career Path

Duration: (4 days, Mon.–Thurs.)

Master Tech

Recertification: YES

Prerequisite: None

Drive Train Systems offers the technician necessary skills to identify, adjust, diagnose, and repair related drive train components (PT&T assemblies, gearcases, etc.) found on Yamaha outboard motors.

This course covers:

• Electronic Fuel Injection (EFI) systems

• Transistor Controlled Igniter (TCI) ignition systems

• Valve train

• Yamaha Diagnostic System (YDIS)

• Troubleshooting

• Related service and maintenance

This course covers:

• Electronic Fuel Injection (EFI) systems

• Live running engine labs

• Valve train

• Yamaha Diagnostic System (YDIS)

• Related service and maintenance

• Digital Electronic Control (DEC) systems

This course covers:

• Teardown and assembly of various PT&T units

• 2.8L F200 gearcase

• 4.2L gearcase—disassembly and shimming

• 5.3L F350 right-hand and left-hand gearcases

• V6 PT&T and lower units

Electrical Systems

Type of Course: Master Technician Career Path

Duration: (4 ½ days, Mon.–Fri.)

Master Tech Recertification: YES

Prerequisite: None

Electrical Systems offers the technician necessary skills to identify, adjust, diagnose, and repair various electrical systems found on Yamaha outboard engines.

Yamaha Diagnostic System 2.0 (YDIS)

Type of Course: Master Technician Career Path

Duration: (4 ½ days, Mon.–Fri.)

Master Tech Recertification: YES

Prerequisite: Any Yamaha ILT course within four years

Yamaha Diagnostic System 2.0 (YDIS) is for experienced technicians who want to learn advanced features of YDIS.

Advanced Troubleshooting

Type of Course: Master Technician Career Path

Duration: (4 days, Mon.–Thurs.)

Master Tech Recertification: YES

Prerequisites:

• Electrical Systems

• Yamaha Diagnostic System (YDIS)

• Plus, any two of the following:

» Inline Engine Systems

» V-Engine Systems

» Outboard Systems (no longer available)

» Fuel Systems (no longer available)

» Four-Stroke Systems (no longer available)

This course covers:

• Electrical theory and corrosion

• Transistor Controlled Igniter (TCI) ignition systems

• Direct ignition system Coil-Over-Plug (COP)

• Single-phase and three-phase charging systems

• Sensors and switches

• Yamaha Diagnostic System (YDIS)

This course covers:

• 2.0 kit components

• Obtaining key number and installation

• Data logging

• Digital Electronic Control (DEC) checker

• Engine Control Module (ECM) rewrite

• External sensors

• Check engine and signal tester function

Advanced Troubleshooting is for advanced technicians with experience in electrical, YDIS, inline, and V-engine. Students will troubleshoot various problems on a variety of running engines and simulators.

This course covers:

• Effective use of YDIS

• Advanced data logging

• Graphing

• Using the digital multi-meter and peak adapter

Elective Courses

Advanced Offshore

Type of Course: Elective Training

Duration: (4 ½ days, Mon.–Fri.)

Master Tech Recertification: YES

Prerequisites: YDIS, plus any other Yamaha engine course

Advanced Offshore is an advanced course where students must be experienced technicians. This class covers the features and systems of Yamaha’s V6 engines, plus an overview of the latest XTO Offshore ® engines.

Electrical I

Type of Course: Elective Training

Duration: 5 days (Monday-Friday)

Prerequisite: None

Master Tech Recertification: NO

Update: NOW AVAILABLE FOR WATERCRAFT AND OUTBOARD TECHNICIANS

Electrical I is a comprehensive electrical diagnostics course that provides technicians with the information necessary to diagnose and pinpoint the source of an electrical fault. Training covers the fundamentals of electricity, including Ohm’s Law and Lenz’s Law. Students will use Digital Volt-Ohm Meters (DVOM) during hands-on activities, which measure AC-voltage, DC-voltage, ohms, and amps to determine the health of the electrical system. Training begins

NEW

Engine Control

Type of Course: Elective Training

Duration: (5 days, Mon.–Fri.)

Master Tech Recertification: YES

Recommended Prerequisites: Electrical Systems

Engine Control is designed to take the mystery out of how engine sensors communicate with the ECU to influence fuel delivery and timing for the engine. This course will breakdown sensor location, how the sensors work, what they monitor, and how they communicate to the ECU. You will gain insight into the Yamaha ECU fuel mapping logic and safety features. Hands-on sensor testing will help you in troubleshooting real world problems and get your customers back on the water faster.

This course covers:

• Steer-by-Wire System (SBW)

• Direct injection fuel system (VST and injector servicing)

• Electrical Power Management Unit (EPMU)

• New gearcase and water pump

• Rigging (single and multi-engine)

• Yamaha Diagnostic System (YDIS)

with test boards to understand the fundamentals of electrical testing. Then technicians will transition to outboard or watercraft units to apply their electrical testing knowledge on real-world applications. Understanding these procedures drastically improves a technician’s productivity and efficiency when presented with electrical faults that are prone to the marine environment.

This course covers:

• Ohm’s Law

• Lenz’s Law

• Measuring AC-voltage, DC-voltage, ohms, and amps

• Fundamentals of electrical testing

This course covers:

• Location of engine sensors

• How the sensors work

• The influence the sensors have on fuel delivery and engine timing

• ECU fuel mapping logic and safety features

• Hands-on sensor testing for fast diagnosis and troubleshooting

Helm M aster ® EX Systems

Type of Cou rse: Elective Training

Duration: (5 days, Mon.–Fri.)

Master Tech Recertification: YES

Prerequisite: Intro to Helm Master EX Web-Based Training

Helm Master EX Systems provides marine dealerships, technicians, boat builders, and technical school partners with information on Helm Master EX and how to install, rig, configure, test, and troubleshoot the system.

Rigging

Type of Course: Elective Tra ining

Duration: (5 days, Mon.–Fri.)

Master Tech Recertification: YES

Warranty Recertification: YES

Prerequisite: None

Rigging teaches technicians how to rig multiple components on a Yamaha outboard. A combination of lectures and lab work will prepare technicians to repower and integrate newer and older components.

This course covers:

• Helm Master EX overview

• Components

• Rigging

• Set-up and pre-delivery inspection

• Warnings and notifications

• Warranty

• Operation

This course covers:

• Where to find and read rigging diagrams, setup manuals, installation manuals, etc.

• How to install, connect, and configure Y-COP®

• How to install, connect, and configure mechanical and DEC control components

• The difference between Command Link® and Command Link Plus®

• How to connect and interact with Yamaha and NMEA 2000® CAN-Bus systems

• How to properly install multiple engines (including DEC models)

Service Skills Training (SST)

Type of Course: Elective Training

Duration: (2 full weeks, Mon.–Fri.)

Master Tech Recertification: NO

Prerequisite: Introduction to Outboard Systems (ITOS) online course

Service Skills Training (SST) is a two-week, entry-level program that features traditional classroom learning and concentrated hands-on training on Yamaha portable, midrange, inline, and V-engine outboard engines.

This course covers:

• Engine nomenclature, maintenance charts, and descriptions of services

• Yamalube® lubricants and additives

• General filter service, including oil and fuel

• Water pump service

• Decarbonizing

• Valve train maintenance and timing belt inspection/replacement

• Vapor separator tank service

• Anodes

SEE WHAT STUDENTS HAVE TO SAY NETWORKING

“I like being able to work with other technicians from different areas and talk with them to learn more about problems they encounter and how they work.”

“

The networking is great to meet other techs and make friends in the industry.”

GREAT LABS

I enjoyed the labs and actually working with YDIS hands-on. [The instructor] was great when I had questions or couldn’t figure something out. He wouldn't just come and fix it, he would work through my questions with me.”

POWER TRIM AND TILT

“I liked that we were able to work on several different gearcases and power tilt systems back-to-back to help understand similarities and differences between the models.”

ELECTRICAL UNDERSTANDING

“I liked the repetition of tracing the electrical circuits to find voltage and checking the wires and sensors for resistance. I have very little electrical experience, so this gave me a better idea of the layout of the wiring. ”

Sales Web-Based Training

All passengers are wearing USCGapproved personal flotation devices.

Yamaha Marine University’s online Sales Training courses give dealers indepth information on Yamaha products as well as tips for successful selling in the dealership and at boat shows. While there is a multitude of online Sales Training courses offered on YMU, we’ve narrowed the list down to the most important ones. These courses serve as guides for setting dealership sales goals, realizing high sales performance, and developing customers for life. Check out our sales training and put your dealership on the fast track to greater business potential!

CHECK OUT OUR NEW DEALER SALES TRAINING

NEW Maximizing Dealer Marketing with Co-Op Advertising

This module provides an overview of the Co-Op program guidelines, how to navigate YMBS to find important Co-op information, and where to find additional support for Co-Op advertising needs.

Upon completing this course, learners will be able to:

• Describe the Co-Op program guidelines and confirm the important dates for the advertising period, accrual period, and claims deadlines.

• Navigate YMBS to access Co-Op information, access approval forms, submit claims, and check the status of their claims.

• Identify where to look for additional support with YMBS and their Co-Op advertising needs.

NEW CSI Program Overview and Aimbase® Reference Guide

This module provides training on the customer experience management system, Aimbase®, which has advanced reporting to review CSI survey results. Feedback on the sales transaction, dealership interactions, purchase motivations, ownership experiences, and customer demographic information are compiled in reporting.

By the end of this course, students will know:

• How to navigate YMBS and Aimbase® to review reports of customer satisfaction for your dealership.

• How to read surveys, review CSI scores and product ratings, as well as service and owner satisfaction.

• How to use Aimbase® for the full issue resolution process from understanding the need of an unsatisfied customer, how record issues and interactions with a customer, and how to close a ticket.

Best in Class / Key Dealer Course Requirements

Motivate your dealership team to be the best in class in everything they do: the best in sales, best in marketing, and the best in customer service. Our Best in Class and Key Dealers must complete training requirements within a specified time frame according to the annual dealer sales program guide. Part of those requirements are completing the Yamaha Marine University Product Training Modules on YMU online. These courses include Siren Marine 2024, Lead Management Systems, and the three Engine Family modules on the facing page.

NEW Siren Marine® Sales and Service Training 2024 Update

Take advantage of the new 2024 Siren Marine e-learning course to learn the full scope of the Siren Marine products, the 2024 mobile application and its robust features, and installation tips for popular sensors.

Lead Management System Marine Sales

This module provides an overview of the basic functions of the Lead Management System to help Yamaha sales professionals manage and track sales leads.

After this course, you will learn:

• The full benefits of the Siren Marine Connected Boat® and how your customers and your business can benefit from Siren Marine products.

• How the application connects the user to all facets of their boat.

• The different subscription plans offered to consumers.

• Installation tips for Siren Marine products.

How to Find Best in Class and Key Dealer Training on the LMS

1.

Engine Families 4

1.8L Inline 4, Practical and Punchy

This video module provides an overview of the 1.8L inline four engines and why they are considered the practical and punchy engines.

This course covers the high-level overview of:

• Multi-point fuel injection

• 16-valve Single Overhead Camshaft (SOHC)

• Knock sensor

• Power and fuel economy

• Ease of rigging

Engine Families 7 SHO, The Cool Kids

This video module provides an overview of the V MAX SHO engines and why they prioritize hole shot, acceleration, and top speed for midrange application.

This course covers the high-level overview of:

• Model mix for different audiences

• Control systems

• Lighter brackets

• Explanation of mechanical V MAX®

• Displacement differences

• Induction system

• Fuel mapping

Engine Families 8 T-Series, The Bullies

This video module provides an overview of the T-Series engines, their larger lower unit, higher gear ratio, and dual thrust propeller. They are most known for their high thrust.

This course covers the high-level overview of:

• Dual thrust propeller

• Model mix from 9.9 hp to 60 hp

• Easy on gas

• High thrust

Service Advisor and Service Management WBT

Service Advisor Workshops

Your customers should have the best service experience possible while in your dealership. To help you achieve this goal, YMU has developed Service Advisor Training. This online course gives the Service Advisor tools to better serve customers.

This course is comprised of eight modules:

1. The Service Advisor’s Role in the Customer Journey

Learn the importance of customer satisfaction and the pivotal role the Service Advisor plays in customer satisfaction.

2. Setting Appointments

Understand professionalism and customer expectations when setting appointments. Learn the difference between a substandard and excellent appointment call and best practices for preparing work orders.

3. Reception & Write-Up

Learn the importance of active listening and the three Cs of a work order (Concern, Cause, and Correction). Understand the importance of a walk-around and how to identify opportunities to sell and/or educate the customer.

4. Progress Checks & Consultative Selling

Learn the importance of keeping the customer informed. Plus, learn how to advise and sell additional findings of multi-point inspections and upcoming maintenance.

5. Active Delivery & Hand-Off

Understand the customer’s expectations when they return to pick up their products and the importance of reselling completed work.

6. After Service Follow-Up

Learn the importance of following up within a certain time frame. Also, learn best practices for addressing unresolved issues and how to maintain relationships to create customers for life.

7. Key Steps to Fixing It Right the First Time

Understand what’s at stake every time you service a product, the cost of a comeback, and some common causes of comebacks. Also, learn best practices to ensure all customer concerns are properly addressed.

8. Continually Improving the Customer Experience

Learn where to find your dealership’s customer satisfaction scores and how to identify opportunities based on survey results. Discover how to elevate your service standards from “satisfying” to “surprising and delighting” customers.

Service Management Training

Yamaha Marine University’s Service Management Training helps dealers maximize the value of service for the dealership and the customer. This three-part series can help increase efficiency, effectiveness, and business potential of your dealership’s service department.

The workshop includes three modules:

1. Building an Effective Service Team

This first installment focuses on key service processes that lead to better internal communication and higher customer satisfaction.

2. Customer-Focused Service Processes

In this module, we take a look at how establishing a good process map for your store can help make your shop more effective and efficient so you can enjoy your job with less stress and more easily build customer loyalty.

3. Measuring Profitability and Performance

In this module, we show you some easy ways to track performance in your shop and provide you with some great practices to turn your service department into a highly successful business center for the dealership.

Learn how to exceed customer expectations and drive product sales with Service Advisor Training.

Marine Service PRO

Yamaha Marine Service PRO is a service standards and recognition program designed to help dealers improve their customer service experience. The program can help dealers increase service performance and success by measuring a variety of factors related to technician training levels, Yamaha Marine University (YMU) business training modules, Customer Satisfaction Index (CSI) scores, diagnostic tools, and more. Using Marine Service PRO, each Yamaha dealer can create lifelong customers and build a reputation as a reliable, customer-focused business.

Marine Service PRO Requirements

The three Marine Service PRO tiers are determined from these requirement components: technician training, e-learning and instructor-led training, CSI scores, a dealer service rating assessment, and YDIS requirements. Yamaha will assign each dealer an appropriate tier based on the requirements the dealer has satisfied.

Training Requirements

All tiers of Marine Service PRO require technicians to complete training at YMU. All tiers also require dealers to have at least one technician that has achieved a specific technical level, based on the Yamaha Marine Master Technician Career Path. Refer to the information below.

Yamaha Marine Service PRO

1. One Practiced Technician

2. Complete all Service Manager and Service Advisor modules

Yamaha Marine Service PRO Elite

1. One Advanced Technician

2. Complete all Service Manager and Service Advisor modules

Yamaha Marine Service PRO Elite Plus

1. One Master Technician

2. Complete all Service Manager and Service Advisor modules

Why Yamaha Marine Service PRO?

Marine Service PRO is designed to give dealers visibility to benchmarks that support the premium customer service experience by:

• Growing and developing your marine technicians.

• Creating a higher level of professionalism within your staff.

• Investing in service staff development and growth with DSMs.

• Enhancing efficiencies in your service department.

Master Technician

This dealership has a Master Technician on its team. Master Technician is the absolute highest certification a Yamaha technician can attain, and an elite few achieve this designation.

The Yamaha Outboard Master Technician program is one of the industry’s most advanced training programs. Offered exclusively at Yamaha Marine training centers, it consists of 6 week-long courses that include classroom and hands-on training and advanced troubleshooting. To earn the designation of Master Technician, one must not only complete the training program, but also pass a final certification test.

Factory Trained

This dealership has a technician on staff who has not only attended training at a Yamaha Marine training center, but has also completed and passed the examinations offered during the training. This dealership has also participated in other annual training opportunities offered by Yamaha Marine.

Yamalube Exclusive Service Center

This dealership has committed to servicing Yamaha Outboards exclusively with high-quality Yamalube engine oils and Genuine Yamaha oil and fuel filters.

Yamalube oils are formulated to meet the unique demands and operating characteristics of Yamaha outboards, and Genuine Yamaha parts and accessories are engineered to work seamlessly with your Yamaha. Have your outboard serviced at a Yamalube Exclusive Service Center, and you’ll know that highly qualified technicians are using the very best products to service your Yamaha.

Legal Terms and Conditions of Website Access of Products Carried

Exclusive Dealers

Exclusively provides sales and/or service for Yamaha Outboard products only. Also known as a “Yamaha Key Dealer.”

Full Line Outboards and Yamaha Powered Boat Packages

Sells loose/repower Yamaha Outboards and may also sell Yamaha Outboards as part of a boat package.

Yamaha Powered Boat Packages

Sells Yamaha Outboards as part of a boat package. Loose (individual) engines are not available through Package Dealers.

On BOard

INFORMATION FOR THE YAMAHA MARINE SERVICE PROFESSIONAL

On Board

Yamaha Marine remains committed to equipping marine professionals like you with relevant, technical information right when you need it. For over eleven years, we’ve been providing On Board magazine to our dealers and technicians. With On Board, your technicians have an extra tool in their toolbox to service Yamaha outboard products with the most relevant marine technical information available.

Make sure your dealership’s marine service professionals subscribe to receive this free bi-monthly magazine.

Subscribe to On Board Magazine

Subscribe for Printed Copies

In 2021, we introduced a new distribution model allowing technicians to subscribe for printed copies of On Board. As a reminder, if you want to receive free printed copies, create a Tech Hub account and fill out our subscription form.

Your subscription is good for one year. At the beginning of each new calendar year, you must renew your subscription by completing the online subscription form (link below).

If you haven’t already subscribed or renewed your current subscription, refer to the end of this article for subscription instructions to begin receiving printed copies starting with the next issue.

Remember, we’re here to help you get the information you need! If you’ve subscribed but you don’t receive the next issue in the mail, reach out to us so we can make sure you’re on our mailing list.

If you have other questions, email us at marine_on_board@yamaha-motor.com.

Instructions for New Subscribers

To create a Tech Hub account and add your mailing address, follow these steps:

1. Go to ymutechs.com and log in to your Tech Hub account.

TIP: If you don’t have an account, click “Sign Up” in the upper right corner of the page and follow the prompts.

2. Click on “Settings,” and then click Profile > Edit Profile

3. Update your mailing address. Make sure you select “YES” in the Subscribe to On Board field.

4. Double-check your information and click “Save” when you’re finished.

After you update your mailing address in Tech Hub, complete the online On Board subscription form:

1. To access the subscription form, use the QR Code® below or visit tiny.cc/SubscribetoOnBoard.

2. Fill out the form fields, and be sure to fill out ALL of the fields as directed. There are separate boxes for your name, street address, city, state, zip code, and email address. Enter each item into the appropriate field to ensure your mailing address is entered in our system correctly.

3. Double-check your information and click “Submit.”

4. Your subscription is valid for one year. You will need to repeat this process annually if you want to continue receiving printed copies of On Board.

Technical School Partnerships (TSP)

YMU is partnering with technical colleges and high schools nationwide to help foster certified marine technicians. Yamaha’s Technical School Partnership (TSP) program creates a student-to-technician pipeline for Yamaha dealers and also provides technical schools with state-of-the-art, instructor-led courses and tools. Students graduate and start successful careers as marine technicians, and Yamaha dealers get almost exclusive access to recruit the best new talent in the industry.

In 2015, Yamaha Marine began researching technical school offerings for marine technicians and quickly realized most schools were teaching with outdated products and curricula. As a TSP, technical schools have dealer-level access to Yamaha Marine business systems, products, parts, and manuals.

With over 120 technical school partners across the country, YMU provides current, market-relevant resources, products, certifications, and curricula for students interested in pursuing a career as a marine technician. Yamaha Marine’s Technical School Partnerships open the door to premier recruiting opportunities for marine dealerships. YMU is committed to combating the marine industry’s number one challenge—finding and training qualified marine technicians.

SkillsUSA®

SkillsUSA provides skills-based competitions throughout the country that bring industry, education, students, and parents together. Yamaha sponsors SkillsUSA marine service competitions. Dealers can volunteer with SkillsUSA to work with Yamaha TSPs to find and recruit great talent.

TSP Locations

For an updated map and list of all TSPs, scan the QR Code.

Connect with Our Partners

To connect with Yamaha’s Technical School Partners, browse the updated directory in the Knowledge Center on YMBS. In the Keyword search function, type “TSP List.” For assistance, email techschools@yamaha-motor.com.

Help Us Grow TSP

If you do not have a Yamaha TSP in your area, scout out a local technical college or high school. Let your Yamaha District Service Manager (DSM) know to contact them about potentially becoming a TSP. Call and leave your DSM a voicemail at (770) 420-5873.

Partnering with technical schools to train the exceptional technicians of tomorrow.

Yamaha Marine Apprentice Program (YMAP)

Mentoring and building a world-class service team.

Yamaha helps equip marine dealers with industryleading tools and training to meet the challenges of a growing, changing marine industry. The Yamaha Marine Apprentice Program (YMAP) allows you to effectively pair your seasoned marine technician with an apprentice in a structured, comprehensive program. This carefully crafted program is designed to allow you to take advantage of your team’s experience to produce new, qualified marine technicians.

As a complete mentoring program, YMAP gives dealers a clear road map to develop competent, profitable technicians. Your seasoned technician follows an organized on-the-job curriculum to help train a new apprentice. The new apprentice goes through the first three levels of the Yamaha Marine Master Technician Career Path to become a Practiced Technician.

The goal of YMU is to help marine dealers achieve success by increasing customer satisfaction and dealership business potential. One of the best ways to create repeat customers is to deliver top-quality service from knowledgeable, efficient technicians.

Yamaha Marine dealers who participate in YMAP have access to exclusive program benefits including:

• Accelerated career development using a systematic approach to training

• Potentially reduced turnover, increased productivity, and higher business potential

• Improved customer satisfaction

• Additional incentives by some states to participate in this registered program with the Department of Labor

Other features of the program include:

• Mobile compatibility to log daily activities and milestone achievements

• Easy-to-follow, structured education path

• Flexibility to add milestones to fit your dealership’s needs

• Dealer tracking and analytic reporting to monitor progress

• On-demand curriculum, accessible any time and anywhere

Registered with the U.S. Department of Labor YMAP is registered with the U.S. Department of Labor (U.S. DOL). How does that benefit dealers? Apprentice programs have a proven success rate. Programs registered by the U.S. DOL are eligible for incentives, and most states offer funds to subsidize these initiatives. In this case, funding supports the growth of new marine technician careers. Your state may compensate your dealership for joining the program.

How to Join

Dealer participants will be billed through their parts account $125 per user, per quarter. Participation in the apprentice program can be cancelled at any time with a 30-day written notice. To implement the Yamaha Marine Apprentice Program in your dealership, contact your District Service Manager (DSM) at (770) 420-5873, or email dealertraining@ yamaha-motor.com.

At Yamaha Marine University (YMU), we strive to develop an array of easily accessible, relevant technical information resources for marine dealers and technicians. Whether in a publication format like On Board magazine, a service video, or a business system, we want technicians to have easy access to the latest product and technical information directly from Yamaha.

Arguably, one of the most important and powerful business systems we created specifically for technicians is Tech Hub (ymutechs.com). This website, accessible on mobile devices anywhere and anytime, is a direct portal to reach marine technicians and Yamaha’s Technical School Partnership (TSP) students. Whether you’re an aspiring technician new to the marine industry or an established marine service professional, using Tech Hub will prove to be a valuable asset for your career.

The Education section allows technicians to access training material and enroll in Yamaha’s ILT and WBT courses.

The Knowledge Center section provides Yamaha technicians and students with access to product information and technical resources, including Service Manuals, technical bulletins, service publications, service videos, and more.

The Career section is available to all users. This is a place for Yamaha Dealer Principals to post jobs and connect with technical school students beginning their careers as marine technicians.

TECH HUB

Tech Hub features three sections for dealers and technicians—Education, Knowledge Center, and Career.

Sign Up

To begin your path to success, create a Tech Hub account by going to ymutechs.com. Then, follow the instructions to sign up for an account. When you return to Tech Hub after signing up, select “login.” You will be prompted to select one of four user types:

1. Yamaha Dealer Principal (users will have a Yamaha dealer number)

NOTE: There can only be one dealership principal account per dealer number.

2. Yamaha Dealer Technician or Apprentice (users will have a Yamaha dealer number)

3. Independent Technician (active technicians who are not affiliated with Yamaha and do not have a Yamaha dealer number)

4. Tech School Instructor or Student (students or instructors who are affiliated with Yamaha’s Technical School Partners and have a dealer number)

After selecting your account type, click “Next” and log in with your account credentials. Accounts that are created with a Yamaha dealer number will have access to all three information sections, while accounts created without a dealer number will have access to the Career section and its features.

Want More Information?

For complete information on implementing YMAP in your dealership, go to YMBS > Education > Apprentice Program–YMAP.

Check out three important documents:

1. YMAP Registration Guide

2. YMAP Information Document

3. YMAP Program Form

Yamaha’s Online Technician & Dealer Store

This one-stop online shop has a wide variety of officially licensed Yamaha merchandise and apparel for everyone in your dealership. Many items can be co-branded with your dealer logo.

Official Technician Uniforms

Shirts

Outerwear

Start shopping today at store.ymutechs.com

Please allow three weeks for processing and delivery of most items. Co-branded technician uniforms with the dealer’s logo can take up to six weeks. Scan the QR Code to go directly to the online store.

Please use the toll-free numbers below when assistance is needed.

Yamaha Marine University

Marine Technical Training (YMU, Training Classes)

Contact the marine technical training support team for questions about Instructor-Led Training and Web-Based Training.

Marine Service Call Center

Marine Dealer Support Call Center

Contact the marine dealer support team for labor rate adjustments, transfer of ownership, unit retail registration, reporting a stolen unit, and all other technical-related assistance.

Marine Customer Support Call Center

Contact the customer support team if assistance is needed with a customer relations problem. If you have tried to resolve the issue and are unable to help, your customer may contact the Marine Call Center at this number.

Hours of Operation

Business Hours: 8:30 a.m. ~ 5:00 p.m. ET

Closed for Lunch: 12:00 p.m. ~ 1:15 p.m. ET

Contact Information

Phone: (800) 854-4876, option 3

Hours of Operation: Mon. ~ Fri., 8:30 a.m. ~ 5:00 p.m. ET

Contact Information

Phone: (800) 353-5900

Fax: (770) 420-6105

Email: mds@yamaha-motor.com or marinedealersuport@yamaha-motor.com

Phone: (866) 894-1626

NOTE: Occasionally, the call center may be closed for short periods of time for staff training. We appreciate your assistance and patience. Training ensures that our teams are fully informed and better able to assist you.

Customer Calls: (866) 937-3983

Empowered by a passion for innovation, we create exceptional value and experiences that enrich the lives of our customers.

This document contains many of the valuable trademarks and service marks owned and used by Yamaha throughout the world. The document may also contain references to other company, brand and product names that may be the trademarks/service marks of their respective owners. These company, brand and product names are used herein for identification purposes only, and references to any names, marks, products or services of third parties do not constitute or imply endorsement, sponsorship or recommendation to the third party or the products or services.

This document contains many of the valuable trademarks and service marks owned and used by Yamaha throughout the world. The document may also contain references to other company, brand and product names that may be the trademarks/service marks of their respective owners. These company, brand and product names are used herein for identification purposes only, and references to any names, marks, products or services of third parties do not constitute or imply endorsement, sponsorship or recommendation of the third party or the products or services. Yamaha reserves the right to modify, change or cancel this Yamaha Marine Service Pro program at any time.

REMEMBER to always observe all applicable boating laws. Never drink and drive. Dress properly with a USCG-approved personal flotation device and protective gear. Boat smart from the start. Take a boating safety course and get a free vessel safety check annually for your boat. For more information, contact: United States Coast Guard Auxiliary online at www.cgaux.org, or United States Power Squadrons at 888-for-usps or www.usps.org

REMEMBER to always observe all applicable boating laws. Never drink and drive. Dress properly with a USCG-approved personal flotation device and protective gear. Boat smart from the start. Take a boating safety course and get a free vessel safety check annually for your boat. For more information, contact: United States Coast Guard Auxiliary online at www.cgaux.org, or United States Power Squadrons at 888-for-usps or www.usps.org.

For the name of your nearest Yamaha Marine Dealer or for more information on our complete line of Yamaha Outboards, please visit us at YamahaOutboards.com or call 1-800-889-2624.

For the name of your nearest Yamaha Marine Dealer or for more information on our complete line of Yamaha Outboards, please visit us at YamahaOutboards. com or call 1-800-889-2624.

ATV models shown are recommended for use only by riders 16 years and older.

© 2022 Yamaha Motor Corporation, U.S.A. All rights reserved.

QR Code is a registered trademark of Denso Wave Inc. and may not be available on all devices. Message and data rates may apply.

© 2022 Yamaha Motor Corporation, U.S.A. All rights reserved.