Chamber Connect Magazine Issue 32 by Worthing and Adur Chamber of Commerce

www.bennett-griffin.co.uk

Welcome to Issue 32 of Chamber Connect

Whilst writing this intro we are full speed ahead towards the Better Business Show! It’s such an exciting and important date in not just our calendar but for the whole local business community. This year is no exception and it’s shaping up to be another fantastic day. We have a packed room of exhibitors and visitor bookings are growing by the day. Make sure you put Thursday 19th September in your calendar come along and meet the Chamber team and the vibrant business community we are very lucky to have in Worthing and Adur.

The Chamber has recently launched a series of Expert Hours, delivered by members on a variety of topics and are free to attend if you are a member of the Chamber. Another brilliant member benefit! Have a look at page 28 for more information. The Business Awards are back again this year, all local businesses should think about entering, it’s a great opportunity to review your business and see the progress you’ve made from last year. Don’t miss the deadline to enter. see more on page 18.

The Business Support Programme (BSP) has been launched. If you are a business located in Worthing and Adur you can access a whole range of business support from Start up support, Leadership & Management, Innovation and Sustainability. Pop along to the Better Business Show to meet the BSP team and see how the programme can help you.

Tracie Davey Chief Exec, Worthing & Adur Chamber

Worthing and Adur

Tel: 01903 203484

Info@worthingandadurchamber.co.uk www.worthingandadurchamber.co.uk

www.tonygrahamphotography.co.uk

The Better Business Show

Bigger, Better, stronger together

Calling all local business people! Don’t miss the opportunity to network, connect, and develop at this year’s Better Business Show, come along for free! Join hundreds of like-minded individuals from a wide range of industries for a packed day of growing your connections, expanding your knowledge and representing your business.

Date: Thursday 19th September I Time: 10am – 3pm Venue: Worthing Leisure Centre, Shaftesbury Ave, Goring-by-Sea, Worthing FREE to attend!

Here’s what you can expect:

The Better Business Show is the largest annual showcase of brilliant local businesses in our area. This is your chance to meet and network with fellow business owners, entrepreneurs, and professionals. With over 100 exhibitors and 500 attendees last year, a great opportunity to represent yourself and your business and expand your connections within the local business community. Don’t miss out on this unique chance to build valuable relationships!

Speed Networking: Make the most of the day by participating in our fantastic speed networking session. This is the perfect opportunity to expand your business network even further and connect with the local business community. No need to book in advance – simply show up and engage in meaningful conversations with fellow attendees.

There are plenty of opportunities to access free business support from business experts in various fields and industries. Plus, why not take advantage of our networking area whilst having some great conversations!

Discover what’s on your doorstep and learn more about the amazing businesses in your local community. The Better Business Show is your chance to explore and connect with hundreds of local businesses, opening up even more opportunities to shop locally and support your community. Plus, don’t miss the chance to meet the buyers from larger local companies as well as representatives from Adur & Worthing Council.

Boost your profile and get to know your local business community at the speed networking session in the middle of the day.

Don’t Miss Out!

Come along to the Better Business Show and take your business to new heights by connecting with fellow business owners, learning from experts, and discovering the support and opportunities available in your local community. We look forward to seeing you there!

To book your FREE place visit – Worthing & Adur Chamber Of Commerce – Better Business Show 2024 www.worthingandadurchamber.co.uk

Better Business Show

What’s on at the Better Business Show

Business Support Zone

New for 2024! This year we have a designated area to support businesses of all industries and sizes. The business support providers have a variety of expertise and programmes on offer all to help you develop and grow your business.

Business Support Programme (BSP)

• Innovation - Become an innovator with the Pathways to Innovation Workshop

• Sustainability - Join Clean Growth UK’s Net Zero 360 workshops for a comprehensive, one-day inperson experience.

• Leadership & Management - Gain practical strategies to boost team performance and drive success

• Start-Up - Starting & Growing Your Business” series covers planning, finances, marketing, and customer engagement

Help To Grow –University of Brighton

A Management Programme to unlock your business potential, 90% funded by the Government.

The course supports leaders and senior managers of small and medium-sized businesses via a 12-week programme that can be completed alongside fulltime work.

The in-depth curriculum will support you to build your capabilities in leadership, digital adoption, employee engagement, marketing, managing change and finance.

Speed Networking

Business & IP Centre (BIPC)

The Regional Centre BIPC Brighton & Hove at Jubilee Library, supports entrepreneurs, inventors, and small businesses across Sussex, from that first spark of inspiration to successfully launching and developing a business.

The BIPC provides 121 expert advice and access to a wealth of free information - business databases, market research reports, company data and information on intellectual property.

Worthing & Adur Chamber

The Chamber’s purpose is to support businesses, big or small to ensure and encourage success offering

If you’re looking to be part of your local business community, grow your connections through networking, learn from experts and access business support then being a Member is for you.

Together business is stronger

Make the most of the day by participating in our fantastic speed networking session. This is the perfect opportunity to expand your business network even further and connect with the local business community.

Why attend?

• Expand your network: Meet a diverse group of business professionals.

• Build meaningful connections: Engage in brief, impactful conversations.

• Represent your business: Introduce your business to your local business community No booking required, just show up and start networking!

Here’s why you shouldn’t miss out on the Better Business Show!

“Would 100% recommend to any business looking to boost brand awareness”

“Inspirational and fun”

“A great way of networking with other local businesses”

“Fantastic day with lots of opportunities to make new connections!”

“The Better Business Show is a great opportunity to meet and support local businesses”

“The Better Business Show is a real highlight of the Chamber events. I enjoyed the networking and the stands. I’m looking forward to the next one!”

“A great mix of local suppliers”

“My first show, it was great to meet so many businesses, we have already worked with a couple since the show”

Better Business Show

Headline Sponsor Bennett Griffin

Bennett Griffin is an award-winning, modern, forward-thinking law firm known for its friendly, wide ranging, and expert legal services across Sussex and the South East.

With a strong focus on building long-term client relationships, we pride ourselves on offering tailored legal guidance and protection for both individuals and businesses with excellent client service.

From our offices in Worthing and Chichester the Bennett Griffin team specialises in commercial and private client services, ensuring straightforward advice.

As proud sponsors of the Better Business Show in Worthing, we’re excited to meet local businesses and discuss how we can support your growth with our comprehensive legal solutions.

Should you need advice – for yourself, your family or your business – your legal team will be by your side, every step of the way.

For more details about Bennett Griffin and our services, please visit our website, or get in touch with our teams on 01903 229999 or 01243 256370.

www.bennett-griffin.co.uk

Show Partner AWBP

Adur & Worthing Business Partnership (AWBP) brings together businesses and organisations that have a shared interest in supporting and growing the local economy. By working together, the partnership improve the support, infrastructure and skills base needed to help businesses of all size succeed and prosper. Working at strategic level, the Board and its Directors identify local priorities to support startup and small businesses and work collectively to raise aspiration and provide a supportive business environment.

The partnership plays an important role in representing the interests of local business, acting as a ‘voice for Adur & Worthing businesses’ at regional and national level. Of particular note is the role played by the Partnership on the Greater Brighton Economic Board and its endorsement of funding bids to support regeneration.

www.awbp.co.uk

Better Business Show

Sponsors & Partners

We would like to say a huge thank you to all of the show sponsors and partners for their support – without them this event would not be possible.

Show Sponsor – Hemiko

Hemiko are an investor, developer, and operator of heat networks across the UK. We are developing and delivery town and city scale heat networks and providing a wide range of services. Our purpose is to connect local communities and businesses by utilising locally wasted heat to enable rapid decarbonisation at scale and accelerating progress towards a post-carbon future. Worthing Heat Network

Worthing Borough Council has enabled a £500m low carbon investment in Worthing, expected to drive economic growth and create dozens of jobs across the town, including opportunities for school leavers. Worthing Borough Council selected Hemiko.

The Worthing Heat Network is expected to offer a connection to every building in town by 2050, with the first buildings to be connected by Summer 2025.

www.hemiko.com

Show Sponsor – Barclays Eagle Labs at Freedom Works

Barclays Eagle Labs is a national network of incubator spaces designed to help entrepreneurs and ambitious businesses to innovate and scale. With a number of Eagle Labs across the country, our focus is to help accelerate UK scale-ups, promote collaborative innovation and enable access to new and emerging technologies.

We’re delighted to be in partnership with Freedom Works and supporting entrepreneurs and founders from all over Sussex, providing access to technical expertise, business growth programmes, mentoring and connections.

www.labs.uk.barclays/locations/worthing/

Better Business Show

Sponsors & Partners

Show Sponsor – Business Support Programme

Adur and Worthing Council’s Business Support Programme (BSP) is an investment package funding dedicated to supporting businesses in Adur and Worthing with events, online learning, networking and mentoring programmes that are all free.

We are trying to target 4 different types of development:

• Any businesses that are in the Pre-start or Start-up stages and want to learn the foundations

• Businesses that want to learn about Innovation, what it means and how to make your concept a reality

• How to be more Sustainable, such as how to reach Net Zero targets

• Learn useful Leadership and Management skills to grow your business and your employees

These strands are being delivered by our Partners at the University of Brighton, Clean Growth UK and Freedom Works. There is also a small pot of grant funding for businesses who progress through the programme which is match funded.

www.adur-worthing.gov.uk/businesses/support-and-funding/business-supportprogramme/

Any enquiries can be sent to the email BSP@adur-worthing.gov.uk

Show Sponsor – Tottington Manor

Situated on the edge of the South Downs National Park, surrounded by Hillsides and Farmland, Tottington Manor is a restaurant, events, meetings and Hotel venue.

Our Terra Restaurant is open 7 days per week with a menu created from fresh Sussex ingredients and a great selection of Sussex Wines.

With Private Dining and Meeting rooms as well as 12 beautifully appointed bedrooms we can accommodate business meetings, conferences, midweek stays and celebration events.

Contact our events team on 01903 815757 or events@tottingtonmanor.co.uk www.tottingtonmanor.co.uk

The President’s Column

Tony Hedger, Director at A&T Business Associates and President of Worthing and Adur.

Iam sure that many of our Members will have had their summer breaks by the time this is published and will be charging towards the end of another successful year.

The 2nd half of the year means it is time for the Chamber’s annual highlight event, The Better Business Show, and this year it looks like being the biggest and best so far. With lots of local businesses booked to exhibit and many visitors already pre-registered it should be a great event, with lots of new connections and potential business opportunities to be made.

The Chamber Team together with the Events Group work hard to ensure that the Show is always a huge success. The Show cannot happen without the hard work of the Chamber Team, volunteers, sponsors, media and support partners, I would like to thank personally for all that they have done.

We do still have some other exciting events planned for the final half of the year after the Better Business Show, details of them are on the events section of the website.

We have reintroduced our Expert Hour training sessions, which are run by Chamber Members who are experts in their fields. These sessions are free for Members to come along to and are another great Member benefit! We have some really interesting and beneficial sessions coming up, you can find out more about these on pages 28 and 29 of the magazine.

If you are not aware of all of the benefits your Membership offers, do give the office a call to find out more.

The Chamber are also on the Committee for the Adur & Worthing Business Awards, the deadline for entering or nominating a business for an award is approaching fast! For more information have a look at pages 19 and 20. The Awards night is always a great evening and hopefully we will see several of our members being nominated and hopefully some winners, which will be the perfect end to the year.

Tony Hedger Chamber President

www.worthingandadurchamber.co.uk

Business Support Programme Business Support Programme

Adur & Worthing Councils are targeting four different types of development:

Innovation

Innovation can be the key to business growth, creating efficiencies and accessing new customers and markets. Access support to help develop new ideas for products, services, processes and explore new business models to create value in your business through innovation experts from the University of Brighton - via free webinars, workshops, actionlearning sets and innovation vouchers (limited) for R&D projects.

Sustainability

Do you want to tackle sustainability in your business but you’re unsure what to focus on? Get started here - join a free one day in person workshop and get to grips with what net zero means for your business and identify steps you can take to make an impact. Support provided to help you understand how to measure your carbon footprint and develop your unique net zero plan.

Leadership and Management

If you are looking to grow your knowledge as a leader and how to enhance not only your Business knowhow but also advance those working for you, this is the stand Freedom Works can help you with. Unlock new ways to deal with wellbeing at work, delegating and letting go, hiring and retaining talent and managing difficult situations as well as many other aspects of Leading your business into the next level.

Pre-Start up and Start up

Starting a business can seem daunting. Freedom Works is dedicating support towards those Starting or about to start a new business adventure, guiding them through such topics as Testing your market, Accessing Financial knowledge, Validating your business model, anything that comes with growing from your idea into production.

These strands are being delivered by Partners at the University of Brighton, Clean Growth UK and Freedom Works. There is also a small pot of grant funding for businesses who progress through the programme which is match funded.

To find more information and to apply, please visit www.adur-worthing.gov.uk/businesses/supportand-funding/business-support-programme/

Any enquiries can be emailed to BSP@adur-worthing.gov.uk

My business, My story

In this issue we talk to

Mark Bullen, Managing Director of GB Electronics (UK) Ltd

When did you start your business and how has it changed?

I took over a small-scale family distribution and assembly business in the early 2000s. Back then, we had just five employees, focusing mainly on basic assembly and distribution. However, I saw untapped potential. One of my first strategic moves was recruiting two experienced electronic design engineers, which laid the foundation for our transformation. Recognising an opportunity to expand, we acquired our surface mount assembly sub-contractor. This acquisition allowed us to scale up our manufacturing capabilities and integrate advanced design and support services. Over the years, what began as a modest operation evolved into a comprehensive B2B service provider, bringing new products to market annually and generating impressive growth.

How did you grow your business?

GBE’s growth was driven by a clear vision: building our technology portfolio via product design to manufacturing partnerships aligned with strategic acquisitions and IPR development. We focused on controlling every aspect of the design and manufacturing process to ensure quality and innovation. Acquiring our surface mount assembly (SMA) supplier in 2017 was pivotal; it gave us complete control over production, from rapid prototyping to full-scale manufacturing. This improved lead times and cost efficiency while allowing us to offer a unique full product lifecycle service to clients. We diversified further by forming a SaaS business, extending our IoT and software capabilities, which complemented our design and manufacturing services. Our emphasis on longterm partnerships, coupled with continuous R&D investments and a deep understanding of our clients’ markets, enabled us to offer tailored, sectoragnostic solutions. By immersing ourselves in our clients’ businesses, we have grown into a trusted partner rather than just a supplier.

What challenges have you faced?

Navigating rapid technological advancements while maintaining our family-oriented culture as we expanded were two significant challenges. The pace of innovation in manufacturing meant continual investments in new technologies and upskilling our workforce to stay competitive. Balancing this with our commitment to a ‘family business’ ethos was challenging but essential. As

we grew, there was a risk of losing the personal touch that defined our early years. To mitigate this, we actively encouraged a culture where every individual feels valued and empowered to contribute to the company’s success. This approach resulted in low staff turnover and a deeply invested team, a rare asset in our industry.

Is there a particular project of which you are most proud?

One project that exemplifies our capabilities is BloodTrack®, a critical patient safety and resource optimising healthcare device originally designed for Neoteric, later acquired by Haemonetics Corporation Inc. BloodTrack® pushed the boundaries of what we thought possible, involving precision engineering and stringent regulatory compliance. We completely upgraded our internal Quality Management System to meet customer audit standards and implemented new features to support Haemonetics further. The result was a reliable device installed in hospitals worldwide (over 800 installations), significantly reducing blood wastage and improving patient safety. This project not only cemented our relationship with Haemonetics but also demonstrated our ability to

deliver complex, high-value solutions that have a real impact on people’s lives.

What’s one piece of business advice you would tell your younger self?

Looking back, I would tell my younger self to embrace change more readily and trust in the process of growth. There’s a common business cliché that failure is essential to success, but I’ve learned that this perspective needs a caveat. While failing can be a valuable learning experience, when other people’s jobs and livelihoods are at stake, their wellbeing must take precedence. In business, it’s not just about taking risks—it’s about taking responsible risks. This means making decisions that advance the company without jeopardizing the people who have placed their trust in you. Growth often comes from stepping outside your comfort zone, but it’s crucial to do so in a way that aligns with your core values and the well-being of your team. Embracing change while staying grounded in these principles is what drives long-term success.

Email address: info@gbelectronics.com

Phone number: 01903 244 500

www.gbelectronics.com

Insurers fight back against fraud

You do wonder if some people will ever learn. It seems that every other month or so a case hits the headlines, or at least the insurance media, where an insurance fraudster has been caught out on social media.

Back in the day before mobile

phone cameras there was always the odd ‘dodgy’ claimant getting caught out, but that was generally where they were staked out by an investigator, the classic being the claimant attending court using crutches only to walk normally as soon as they were round a corner and thought they were out of sight. Nowadays investigators can often just keep an eye on social media and wait for self-incrimination or the claimant’s friends posting photos on the likes of Facebook.

Numerous examples include the supposedly bedbound claimant seen bungee jumping, the wife who allegedly lost her wedding ring but by chance it magically returned for her social media photos and the male stripper with a bad back who was still able to perform his dance routine!

However, a recent claim has really caught the headlines involving a guy who did suffer significant injuries in a motorcycle accident but after receiving an interim payment of £150,000, suffice to say he ‘milked it’ by claiming another £6.6m in compensation for the likes of luxury cars and business class travel. The investigators got to work and over a period of years discovered that the claimant had recovered

sufficiently to not only be passed fit by his GP for a tandem skydive but to also go climbing and undertake a parachute base jump. The outcome was that a court has dismissed the whole of his claim for fundamental dishonesty with the result that not only will he be prevented from receiving the genuine compensation he was entitled to (estimated at £1.2m by the court), he has also been ordered to repay the £150,000 interim payment and pay legal costs. It is the largest claim to be dismissed for fundamental dishonesty and insurers hope that the decision will act as a deterrent to other would-be fraudsters.

The decision may deter individual claimants, however insurance fraud is such big business to criminal gangs they are unlikely to be put off by the judgement. The cost of fraud to the insurance industry is estimated at £1 billion a year by the Association of British insurers, but that is just detected fraud. Undetected fraud is thought to cost at least the same, if not double.

Much of the insurance fraud involves motor insurance, taking a variety of forms from ‘ghost’ brokers selling non-existent motor insurance online to organised ‘crash for cash’ gangs deliberately staging ‘hit in the rear’ accidents. Personal injury claims are then made by the passengers, some of whom miraculously appear after the event.

Nsure Insurance

Crash for cash has also now developed into a lower level ‘clip for cash’ scams against individual drivers rather than the insurers, where drivers are accused of clipping an already damaged wing mirror, often accompanied by an appropriate sound, with cash then demanded upfront to avoid going through the driver’s insurers.

Fraud is a major issue to the industry with the cost passed on to policyholders but in reality, it is primarily down to the insurers to solve or mitigate, with a limit as to what a company (as a policyholder) can do about many of these scams.

That said, there are some obvious points. Certainly not driving too close to the vehicle in front helps as does arranging insurance cover via reputable sources such as an insurance broker. Simple instructions for drivers involved in an accident can help. This is to fully record all information at an accident scene by

taking photos of damage to all vehicles involved and physically checking (and being seen to check), then recording the number of passengers in the other vehicle(s), and whether they have complained of any injuries.

Aside from motor accidents, personal injury claims in the workplace will generally involve employees but for contracting companies may involve the public and again recording information at the time of the event, when this is possible, is vital and can assist your insurer when claims occur. It is also worth monitoring the claimant’s social media after the event and we certainly have experience of claims where there has been suspicions that something wasn’t quite right, albeit not as blatant as some of the examples mentioned earlier. If you feel there is a hint of anything ‘dodgy’ it should be reported to your insurers.

www.nsureinsurance.co.uk

Unlocking business excellence: Enter the Adur & Worthing Business Awards 2024

In the vibrant communities of Adur and Worthing, businesses are the beating heart, driving economic growth, promoting innovation, and creating opportunities.

Now in its 16th year, the Adur & Worthing Business Awards (AWBA) celebrate this dynamic spirit, honouring the enterprises that exemplify excellence, resilience, and community impact. We are thrilled to announce that the deadline for entries has been extended to Friday 20th September. This extension provides an invaluable opportunity for more businesses to highlight their achievements and raise their profiles. Why enter the Adur & Worthing Business Awards?

1. Elevate your business profile

The Adur & Worthing Business Awards is a prestigious event that attracts significant media attention, both locally and regionally. By participating, your business gains visibility among influential community members, potential clients, and partners. Winning an award or even being shortlisted enhances your brand’s credibility and sets you apart from competitors. The accolade of being an AWBA winner signals to customers and stakeholders that your business is at the forefront of excellence and innovation.

2. Network with industry leaders

The Awards ceremony is more than just a celebration; it’s a networking powerhouse. Attendees include business leaders, local government officials, and media representatives. This provides an excellent platform to forge new connections, share insights, and explore potential collaborations. The relationships you build here could lead to new

business opportunities and partnerships that propel your company forward.

Entering the Adur & Worthing Business Awards is a fantastic way to recognise and celebrate your team’s hard work and dedication. Being acknowledged publicly for their efforts can significantly boost employee morale and encourage a sense of pride and achievement within your organisation. This recognition can also enhance employee retention and attract top talent to your business.

4. Reflect and evaluate

The process of entering the awards requires a thorough assessment of your business achievements and strategies. This introspective exercise allows you to identify your strengths, areas for improvement, and new opportunities. Crafting a compelling entry can help you reflect on your business journey, clarify your strategic vision, and set future goals.

Whether you want to enter your own organisation or recommend a client or favourite business, explore the various categories below and get involved today!

Adur & Worthing Business Awards

Award Categories:

• Start-Up

• Small Business

• Medium Business

• Large Business

• Business Personality

• Manufacturing and Engineering

• Young Achiever

• Customer Service

• Hospitality, Tourism, and Leisure

• Innovation

• Sustainable Business

• Retailer

• Best Food

• Best Drink

• Training and Development

• Building and Construction

• Business in the Community

• Outstanding Contribution to Business

• Overall Business

How to enter

With the extended deadline of September 20th 2024, there’s still time to prepare a standout entry. Here’s how to get started:

1. Visit the official website: www.awbawards.com and review the categories and criteria.

2. Prepare your entry: Gather evidence of your business achievements, such as financial performance, customer testimonials, and innovative projects. Craft a compelling narrative that highlights your unique strengths and contributions to the community.

3. Submit your entry: Follow the online submission process on the AWBA website. Ensure all required information is included and that your entry is submitted before the September 20th deadline.

4. Promote your participation: Share your entry journey on social media and with your network. This not only highlights your business’s ambition but also engages your audience and builds anticipation for the awards ceremony.

Join us in celebrating business excellence Peter Webb MBE DL – Chairman at ETI and a respected AWBA judge, praised the local business landscape: “There’s so much to be proud of in our local business community. From impressive start-ups to thriving manufacturers, exciting independents, and professional services – there’s no shortage of talent and innovation. These awards provide the perfect platform to celebrate the best of these remarkable organisations and individuals.”

Don’t forget to save the date for the highly anticipated black-tie awards ceremony. The event takes place on Friday 8th November at the Pavilion, Worthing and tickets will be available to purchase via the website following the official shortlist announcement on Friday 4th October. To avoid disappointment, please secure your tickets early as the event has sold out very quickly in previous years. www.awbawards.com

Flexible office spaces available to let at the Sphere Business Centre

Power up at the Sphere!

The Sphere is a business centre and flexible working space set up by Worthing & Adur Chamber, GB Met College and Adur & Worthing Council for start-ups and small businesses looking to take their first steps of growth. As businesses expand and move to larger premises, space within the Sphere becomes available to small and growing businesses.

The Sphere is different to other co-working spaces in that it offers a collaborative working environment that encourages growth. Businesses located in the Sphere have the unique opportunity to access the support offered by the Chamber who are located on site.

The Sphere offers users the following:

Free high-speed broadband and superfast Wi-Fi

Free parking

Private meeting room – free to book

Secure and maintained facilities

Breakout areas

Discounted full colour photocopier (A4 and A3)

Professional environment

Access to networking events and business support from Worthing & Adur Chamber

Subsidised membership to the Chamber for the first year

Subsidised refectory and Starbucks

Free tea and coffee.

No other workspace in Worthing offers such a comprehensive package of business benefits. The Sphere is conveniently located in Broadwater - about a mile north of Worthing town centre - making it easily accessible from the A24, A27 and A259. A 15-minute walk from Worthing train station and located near major bus routes

Please contact the Chamber office to arrange a visit on 01903 203484 or email lauren@worthingandadurchamber.co.uk www.spherebusinesscentre.co.uk

Did You Know?

Worthing and Adur is a brilliant part of the world in which to live, work and just be! But what do you really know about our part of the world?

Kelly O’Haire shares some interesting and unusual facts and figures.

Flying high

Did you know that Shoreham (or, as it is now known, Brighton City) Airport is the oldest licensed airfield in the UK and the oldest purposebuilt commercial airport in the world still in operation? Aviator, Harold H Piffard, was the first to fly there in 1910, the aerodrome opened in 1911 and the first flying school opened in 1913. You can still have flying lessons there today, as well as very nice lunch in the Grade II* listed Terminal building, it’s well worth a visit.

Norman Roots

Although Iron age settlers mined flint on the south downs and Romans had villas throughout the area, it is the Normans who still show their mark on the towns of Worthing and Shoreham today. Anyone visiting Tarring can’t fail to miss the Old Palace, which was originally built by the Archbishops of Canterbury at the end of the Norman period and is supposed to have been stayed in by Thomas A’Becket in the 12th century. In Shoreham the beautiful St Mary de Haura church was founded shortly after the Norman conquest and is one of the most historically significant and architecturally impressive churches in West Sussex.

Natural Wonder

One of Lancing’s most unappreciated gems in Widewater Lagoon. It may look like the sea has got stuck between the houses and the prom but in fact it’s a rare brackish (meaning a mix of fresh and saltwater) eco system that supports a diverse range of birds and other wildlife, as well as plants. The Lagoon is designated as a Site of Nature Conservation Interest (SNCI), recognising its importance for wildlife and its relatively undisturbed natural habitat. This status helps protect the area from development and other potential threats.

Worthing & Adur Fund

Worthing

& Adur Chamber

has

a charitable fund

called the ‘Worthing & Adur Fund’, in partnership with Sussex Community Foundation, a charity that develops and supports local giving.

The Fund was set up in 2009 by the Chamber and a number of local businesses who were founder donors, each giving a minimum of £1,000. These donations established a core endowment fund, the income from which, as it has grown, has enabled the Fund to make grants to many small charities and community groups worthing in Worthing and Adur.

The projects supported this year:

Adur Special Needs Project is an Ofsted inspected play scheme for young people aged 5-15 with a range of special educational needs and disabilities in West Sussex. They operate every other Saturday during term time offering a variety of activities designed to develop confidence, enhance communication, and build friendships. They were awarded £1,700 from the Adur & Worthing Fund towards running costs.

Lancing United Football Club is a sports club providing football for players, coaches, and spectators from Under 5s to Men Senior. They were awarded £2,000 towards equipment and decoration of their new sensory room providing a quiet space for supporters with Autism and their families.

Soundcastle supports vulnerable communities through transformational music programmes that increase confidence, enhance wellbeing, and bring people together. People’s Music activity takes place in a cross-sector partnership between Soundcastle, Sussex Recovery College, NHS Sussex Partnership, and adults with mental ill health. Most members join at a critical stage in their recovery. They were awarded £1,000 towards staffing costs.

Worthing Table Tennis Club offers inclusive and accessible Table Tennis to all who wish to play no matter your background or ability, including coaching, competition, and social sessions for all ages in a friendly, safe, and welcoming environment. They were awarded £578 for bats and balls for the club.

For more information on the Worthing & Adur Fund visit https://sussexcommunityfoundation.org/

LinkedIn Top Tips

Spotlight on:

Janet de Buriatte, Owner of Jan-IT talks to us about her business.

What’s your ‘elevator pitch’?

Jan-IT provide comprehensive IT services to small and medium sized companies. We take the pain out of IT by managing your entire IT estate from software licenses to website design and hosting. The core service is the remote monitoring and support of your PC equipment and printers, including backups. Alongside this we have consultancy services covering Microsoft 365 services, cyber security including Cyber Essentials and Cyber Essentials Plus, website design and implementation and general IT strategy.

What’s the best part about your job?

The best part of my job is the diversity, and I get to learn new things every week. We have a wide range of clients including financial services, estate agents, garages, charities to name a few. Although many of the challenges they face are the same, I really enjoy getting to know the individual businesses so that I can tailor our services to suit them. Week to week I could be setting up the systems for a new customer, troubleshooting network issues at another, performing a cyber security audit at a third.

Who is your dream client?

Our dream client is a small business that has grown to have multiple employees and that needs to control their expanding IT estate. They recognise that IT is a key part of their business, but also that they need professional help to maximise their investment. They will also be aware of the risks to their business from cyber security threats.

How are you developing your business this year?

We have ambitious plans to grow this year, so have taken on another technician to help support our growing client base and an admin assistant to take over the internal business processes. We are focussing more on our marketing and will be exhibiting at the Better Business Show again this year as well as at local networking events.

Where do you see yourself in five years’ time?

In 5 years, we plan to be at least three times the size we are now both in terms of clients and in terms of employees. This will give us the ability to recruit a broader range of skills to better support our clients and give us even more opportunities for growth.

Tel: 01903 331380

Email: info@jan-it.com www.jan-it.com

Managing Difficult Conversations

MManaging Difficult Conversations

Lainy Russell, founder of Flourish and new Member of Worthing and Adur Chamber shares her top tips on managing difficult conversations.

ost of us already feel annoyed at how much time and energy a difficult situation takes up and in some cases causes loss of sleep too. We cannot take that energy into the meeting, so we need to unpick the human dynamics, one at a time and re-educate ourselves so we can influence and control conversations (even the most challenging). Managing our thoughts and behaviour is truly a game changer!

Why are conversations difficult?

Before the conversation is even in the diary, we have already set a number of invisible things in motion that will influence the interaction. Here are just three to think about.

1. 2.

Your thoughts about the meeting; dread, fear or apprehension. Our thinking gets highjacked by a very normal biological response, we imagine the worst outcome, or we may catastrophise.

• We need to go there; plan for the worst to help quieten our mind, train yourself to stay calm in speech and behaviour by being prepared.

You plan what you are going to say, but often that goes out the window.

• You planned for you, not them! We unwittingly plan for our reactions and triggers, BUT the information is for someone else’s brain. Get to know as much about them as possible.

Schedule best time and place

• You meet where you are most comfortable. If they are not at ease, feeling unsafe or intimidated, they will be in the wrong place in their brain before you even begin. A cornered animal comes out spitting and scratching!

Article by Flourish Coaching, Training & Development

www.flourishltd.com

What to include in your Management Accounts

As a business owner, you need to have a clear understanding of the financial health of your company. This is where management accounts

come in. Management accounts are a set of financial reports produced periodically that provide insights into the performance of your business. They are an essential tool for decision-making and can help you stay on top of company finances.

By Joshua Bowen, Head of Outsourced Finance Function, Carpenter Box

What is the difference between management accounts and statutory accounts?

Management accounts are a set of bespoke financial reports designed specifically for your business with the primary focus being to evaluate performance and assist with decision-making within your organisation. They’re prepared promptly after the period end to provide timely insights into your business’s financial performance, allowing you to take proactive actions to achieve your goals.

In contrast, statutory accounts are prepared annually and are intended for use by external stakeholders, such as investors, creditors, and regulatory authorities. They must comply with accounting standards and provide a comprehensive overview of your company’s financial position, including detailed notes and disclosures.

In summary, management accounts offer real-time insights for strategic decision-making, while statutory accounts serve as a formal financial statement for external stakeholders.

But what exactly should you include in your management accounts? Let’s dive into the key elements that make up effective management accounts.

Profit and Loss Statement

At the heart of your management accounts is the Profit and Loss (P&L) statement. This financial report shows your company’s revenue, costs, and expenses over a specified period. It provides a clear picture of whether your business is generating a profit or incurring losses. Analysing your P&L statement allows you to identify trends, assess the impact of cost fluctuations, and make informed decisions to improve profitability.

Balance Sheet

A Balance Sheet is another critical component of management accounts. It provides a snapshot of your company’s financial position at a specific point in time. It lists your assets, liabilities, and equity, allowing you to gauge your business’s overall financial health. A well-prepared balance sheet can help you assess solvency, track working capital, and make informed decisions regarding investments and debt management.

Carpenter Box

Cash Flow Statement

Managing cash flow is vital for the sustainability of your business. A Cash Flow Statement is a key element of management accounting, illustrating how cash is flowing in and out of your business. It highlights the sources of cash (e.g., sales, investments) and the uses of cash (e.g., operating expenses, debt repayments). By closely monitoring your cash flow, you can identify potential liquidity issues and take corrective actions to ensure your business’s financial stability.

Budget vs Actual Report

In my opinion, a budget is one of the most important documents a management team can have in place. Without a budget you are essentially going into a trading period without knowing what you consider to be good / bad performance for the business. Comparing to comparative periods is useful but just doing better / worse than the previous period doesn’t mean a good / bad performance as there are several factors that should be considered. To gauge your financial performance accurately, a detailed budget vs actual report should be included within your management accounts. This report compares your actual financial results against the budgeted amounts. It allows you to identify variances and assess whether you’re on track to meet your financial goals. If there are significant deviations, you can adjust your strategies and allocate resources more effectively to align with your business objectives.

Key Performance Indicators (KPIs)

Incorporating Key Performance Indicators (KPIs) into your accounts is crucial for monitoring the performance of specific areas of your business. KPIs are metrics that measure the effectiveness of various aspects, such as sales, production, or customer satisfaction. By tracking KPIs, you can identify strengths and weaknesses within your business and make data-driven decisions to optimise operations and drive growth.

It is important to note that KPIs do not need to be financial, and in my opinion the best KPI metrics are ones that consider both financial and non-financial metrics.

By including these elements in your management accounts, you’ll have a clear understanding of your company’s financial performance and be able to make informed decisions to drive growth.

Ready to take control of your finances?

At Carpenter Box, we specialise in providing management accounts to small and medium-sized businesses. Contact us today to learn more about how we can help you prepare effective management accounts and take control of your finances.

If you are interested in finding out more, please get in touch with us on 01903 234094 or visit www.carpenterbox.com

Learn from the experts and improve your knowledge with the Chamber Training Academy

Upskill yourself or your team with our own, bespoke training programme, run by local industry professionals.

Masterclass: Business Planning

Date: Thursday 26th September I Time: 9:30am - 12:30pm

Cost: Members: £45.00 + VAT I Non-Members: £90.00 + VAT

Venue: Sphere Business Centre, Northbrook College, Broadwater Road, Worthing

Whether you’re just starting out, or running an established business, being asked to write a business plan can feel a little daunting. But it doesn’t have to be. In this session, we’ll look at why a business plan can help you achieve success, what it should cover, who it’s aimed at and how to approach it.

Workshop run by Lisa Kerr, Consulting with Kerr

Expert Hour: Are you LinkedIn Savvy?

Date: Tuesday 8th October

Time: 9:30am - 11:00am

Venue: Sphere Business Centre, Northbrook College, Broadwater Road, Worthing Free for Members to attend

Are you LinkedIn savvy? Learn the difference when using LinkedIn for you personally and when using it for your business at our Expert Hour. Kelly O’Haire from Constructive Marketing will take you through how to work with both personal and company pages, and also take a look at some of the latest trends and developments on this key marketing platform.

Workshop run by Kelly O’Haire,

Constructive Marketing

Expert Hour: Cyber Security

Date: Thursday 24th October

Time: 9:30am - 11:00am

Venue: Sphere Business Centre, Northbrook College, Broadwater Road, Worthing Free for Members to attend

Is your business cyber secure? Are you confident that you are doing everything you should to protect your business, your employees, your data and your clients? Join our expert hour with Mike Carr from 2tela. He’ll cut through the jargon and show you real-world examples of how cyber-attacks happen. You’ll learn how to identify these threats and take steps to stop them before they impact your business.

Workshop run by Mike Carr, 2tela

Chamber Training Academy

Masterclass: Difficult Conversations

Date: Tuesday 12th November I Time: 9:30am - 12:30pm

Cost: Members: £45.00 + VAT I Non-Members: £90.00 + VAT

Venue: Sphere Business Centre, Northbrook College, Broadwater Road, Worthing

You’ll know it’s a difficult conversation because:

• You procrastinate and put it off

• You’ll be relieved they haven’t turned up or are off sick

• Your stomach is churning

• You had trouble sleeping the night before ‘the chat’

• Your heart is racing

• You get tongue tide

• You avoid bumping into them

• It’s taking up too much space and time in your head

Let’s learn how to calm all of this down, take control and feel confident and even ‘relaxed’ when dealing with difficult situations and people.

Workshop run by

Lainy Russell, Flourish Coaching, Training & Development

Masterclass: Finance for the Non-Finance Professional

Date: Thursday 28th November I Time: 9:30am - 1:30pm

Cost: Members: £45 + VAT I Non-Members: £90 + VAT

Venue: Sphere Business Centre, Northbrook College, Broadwater Road, Worthing

This course helps non-financial professionals understand key financial concepts. Learn to read financial statements, manage budgets, analyse cash flow, and make informed business decisions. Ideal for managers, business owners, and anyone wanting to improve financial literacy.

Workshop run by Laura

Clark, Galloways Accounting

For more information or to book visit: www.worthingandadurchamber.co.uk/chamber-training-academy

Do Conveyancing Solicitors need

to be local?

Purchasing a property is undoubtedly one of the most significant financial decisions you’ll make in your lifetime.

When it comes to conveyancing, home buyers have hundreds, if not thousands of firms to choose from across the UK.

At Bennett Griffin, we know that having the right team by your side, especially a knowledgeable local solicitor, can make all the difference.

But what advantages do local property solicitors really have over national counterparts?

Here’s why we think choosing a local conveyancer is a wise choice.

Local knowledge

Local solicitors bring an invaluable asset to the table - deep knowledge of the area.

This encompasses understanding local planning, future development prospects, environmental concerns specific to the region, and even the history of particular properties.

This insight can be pivotal in making informed decisions and navigating the complexities of the local property market.

For example, our solicitors recently worked with a client who was moving to West Sussex from London. They were concerned about Radon, a naturally occurring gas common to the area. We carried out an environmental search on the property being purchased and advised on the findings.

We helped another client selling a property in Ferring. As we have local knowledge, we are aware

that certain roads in Ferring are maintained by Ferring Roads Scheme Association (FRSA). As we knew this, we approached the organisation to get a maintenance pack to quickly progress the sale.

Appointment flexibility

Working with a local solicitor offers unmatched flexibility when it comes to appointments.

Being in close proximity allows for easier scheduling of face-to-face meetings, which can be crucial for discussing sensitive or complex matters.

Bennett Griffin LLP understands the value of your time and strives to accommodate your schedule, offering a more personalised service approach.

Experience with local courts and practices

Local solicitors have the advantage of being familiar with local courts and administrative practices.

This experience can be beneficial, especially if your property transaction involves any legal complexities.

Bennett Griffin

Having a solicitor who understands the intricacies of local legal systems ensures a smoother, more efficient conveyancing process.

Personal service

Choosing a local firm like Bennett Griffin LLP means receiving a level of personal service that larger firms might struggle to match.

Our team is dedicated to building strong, trusting relationships with our clients, ensuring you feel valued and understood throughout the process.

At Bennett Griffin, we pride ourselves on combining local expertise with a commitment to excellence in all aspects of residential property conveyancing.

Contact us

Choosing the right solicitor is a critical step in the property-buying process.

If you are considering buying a property in West Sussex and want to know how Bennett Griffin can help, contact our team today.

Our local property solicitors can be found in our Worthing office at 1 Liverpool Gardens, opposite the public car park.

You can call us on 01903 229999 or email info@bennett.griffin.co.uk and a member of our team will reply to you shortly.

www.bennettgriffin.co.uk

We’d like to welcome our new chamber members and thank the renewing members for their continued support!

NEW

ANTOINETTEDANIEL.COM

I’m an accidental entrepreneur, speaker, and mentor, but three businesses later it’s now who I am. Hearing a talk about modern slavery, turned my world upside down. Taking a stand against exploitation and injustice reflects in all of my businesses. From Just Helpers (a 60-strong ethical cleaning company turning over £1mn) to Justly my tech platform, to Entreplaneurs a community that supports women in business.

www.antoinettedaniel.com

BLUECREST WELLNESS

Bluecrest was founded to fill a gap in the private health checks sector for an affordable, convenient and accessible health assessment option which doesn’t compromise on quality or clinical robustness. Our multi award-winning service helps people like you take control of their health. If you’re looking for a stress-free way to find out more about your current health status, we can help.

www.bluecrestwellness.com

COMPUTER & NETWORK CONSULTANTS

We are a UK-based IT services company, specialising in various sectors such as Engineering, Medical, Professional Services, Construction, Charities, Manufacturing, Hospitality, and Environmental.

For more than 27 years, we have been assisting businesses across the UK in building and maintaining highly efficient IT networks that support sustained growth.

www.cnc-ltd.co.uk

DEFINE LEADERSHIP

An accredited trainer and executive coach, I work with individuals, and organisations across all sectors, helping people realise their leadership potential in order to empower their teams to achieve excellence.

I enjoy helping people understand the practical application of leadership in real life situations enabling them to deliver positive outcomes using a compassionate and ethical style of management.

I am passionate about supporting people to develop their full potential and become the very best that they can be.

www.defineleadership.co.uk

DENISE SNOOK CONSULTANCY

Denise Snook Consultancy offers SEND and SEMH training for professionals, parents and carers on all areas of Special Educational Needs and Social, Emotional and Mental Health in children and young people.

I am a freelance trainer and I am in the process of developing a training business that will allow me to offer training directly booked with my company, without the use of third party companies. www.denisesnookconsultancy.co.uk

ESTEEM

At ESTEEM, we create space for young adults to thrive. We work with young adults to build lasting self-esteem and stronger communities through group activities and 1-2-1 support. At ESTEEM, we can belong and make a positive difference, whatever challenges we face. We all need someone to believe in us and the space to believe in ourselves. When we value ourselves and each other, we can all thrive together.

www.esteem.org.uk

New & Renewing

FLOURISH COACHING, TRAINING & DEVELOPMENT

Our specialised training and coaching programs dive deep into the science of human behaviour. We equip you and your teams with the skills to enhance performance, manage behaviours, resolve conflicts, and thrive under pressure. With our expertise, you’ll see a tangible shift in your workplace culture and attitudes, driving your organisation to achieve its targets more efficiently. As well as personal performance we teach you how to train, mentor and coach others, speak at meetings or other events, how to manage younger staff and why this may feel different, and how to manage the growing need for mental health support in the workplace www.flourishltd.com

GOODOAKS HOMECARE

From Brighton to Worthing, Chichester to Eastbourne, we provide visiting and live-in homecare support throughout South Sussex. Award Winning and Regulated.

We’re inspected regularly by the Care Quality Commission, and are a Top 20 Homecare Group. Local Experts in Care. Whether you need care in six months or six days, we can provide advice and guidance. Surprisingly Affordable. As a small, locally owned care group, we can offer great value for a great service. www.goodoakshomecare.co.uk/sussex-south

JOHN YOUNG PHOTOGRAPHY

I am a friendly, creative documentary wedding & lifestyle photographer based in Worthing, West Sussex UK. My approach as a Worthing Wedding photographer is to blend into the background and capture those natural moments that make your day special. When needed, I am there to organize and capture the photos you desire. From the beginning, I strive to understand your vision for the day, paying attention to even the smallest details that can make a fantastic photo. www.johnyoung.photography

LIMEPIXEL

Limepixel is run and owned by Stacey Church. Stacey creates websites for small and medium sized businesses, community groups and charities. With over 15 years experience in website creation supporting many clients (including Chamber Members). Some of Stacey’s recent clients include TikTok content creator & Influencer, Simon Squibb, Property Investment Company, Hargreaves, Wills & Probate Firm, Quills and the Worthing Mental Health Event website. www.limepixel.co.uk

MERRIMAN GRANGE CARE HOME

Cinnamon Care Collection is an exclusive group of Award-Winning Care Homes and Retirement Villages set in beautiful locations throughout the country. It shares first place as a Top 20 Care Home Group in the UK with reviews from residents, families, friends and visitors on the independent review site carehome.co.uk. Listed as a major UK provider of long-term care by Laing Buisson, Cinnamon Care Collection shares first place for the percentage of Good and Outstanding CQC rated homes amongst residential care home providers for older people. www.cinnamoncc.com

NETWORK XPRESS

Navigating the perils of starting out, to successful establishments that now can give back, helping those taking their first step, and everything in between. Each venture fulfils a need the entrepreneur may face on their path towards being a successful business. So, by choosing to partner us on your path, we can look forward to supporting others, not just for the destination, but the journey it takes you along the way. Our four event brands help you bridge the gap to success. Creators of the Sussex Business Show, The Directors’ Hub, The Tiger’s Pen and the Entrepreneurs Blog UK. www.netxp.co.uk

NEWMAN BUSINESS SOLUTIONS

Supplying, installing, leasing and maintaining of A4 Printers/multi-function devices, A4 & A3 Photocopiers and A1/A0 Plotters, a family run business that have been established for 44 years, our customer service is second to none, we have outstanding reviews on google from a wide range of customers, and our team will always go the extra mile to make sure there is little down time in your business as they know time is money. www.newmanbs.co.uk

ORCHID HOUSE WORTHING

We are a family-run restaurant and bar with rooms. Beyond our gates lies a chic & unique world, where food is an art & hospitality is bespoke. An experience that transcends the ordinary. Come as guests, leave as cherished friends. Because here, every meal is flavoursome & every welcome feels like home. Whether you wish to join us for a cocktail in our piano bar or come for a special meal, or you are looking for a beautiful venue for your private or corporate event, come and see us. Booking is necessary. www.orchidhouse.uk

THE SID YOUTH CIC

Trusted by young people, parents, schools, and agencies throughout the county, The Sid Youth delivers support to young people in Adur, Worthing and the surrounding areas.

We work in a proactive way in order to make sure we offer services that can not only benefit the young people we work with but also support the community and the families they live with. We continue to capture the voice of young people and use this information to create programmes that meet this need.

www.thesidyouth.co.uk

TIGER MARKETING

We work in partnership with you to reach your ideal customer, achieve higher sales and knockthe-socks-off your competitors. Our evidencebased approach, team of experts and caring investment into our clients’ success will make your business ROAR Louder!

www.tigermarketing.co.uk

TREEACTION CIC

We are a not-for-profit Community Interest Company (CIC) based in Sussex dedicated to funding and organizing tree planting projects in schools and communities. Since our inception in 2019, we have raised over £50,000, enabling us to plant between 20 and 50 trees in seven local schools mainly in the West Sussex including Adur. The students at these schools actively participate in caring for the trees, fostering a sense of environmental stewardship and community involvement.

www.treeactionuk.org

VIRTUESSENCE

An experienced mental health practitioner & coaching professional committed to working with you to achieve and maintain a happier and healthier life. If you are looking to improve your personal or professional life, Virtuessence can support you in finding clarity, balance, connection and self-leadership. Through the understanding of needs and the development of strengths and natural balance you can gain meaningful growth and fulfilment.

www.virtuessence.co.uk

WEB BREAKFAST DESIGN

Established in 2003, Web Breakfast Design provides successful websites and SEO to small, medium and large businesses. I am responsible for website planning, development and SEO and work with a select team of graphic designers to build outstanding websites. I built my very first professional website in 1994 (aged 17!) and since then have built, maintained and optimised a huge range of websites across a wide range of business sectors.

www.webbreakfastdesign.co.uk

New & Renewing

RENEWING

2TELA

Expert seurity, beyond the software. Running a lean, hybrid business post-COVID? We understand the challenges of keeping your data safe. That’s why we offer affordable, hassle-free cyber security solutions specifically designed for hybrid businesses.

Many businesses use similar security technology. What sets us apart is our expertise in maximising its effectiveness. We go beyond the software to identify and implement the right controls to shield you from real-world threats specific to your business. www.2tela.co.uk

ANJA POEHLMANN PHOTO & FILM

Award-winning photographer and filmmaker for small businesses and families.My main goal with all my work is to instill confidence in my clients: in families by showing up as their real selves in photos that will help children grow up knowing where they belong and in small businesses to show up authentically to their audience to build real connections with those they want to serve. I also offer business portraits for bigger corporations that don’t look like the standard headshot. By taking time to portray my clients, I help companies present themselves confidently using their employees personalities. www.anjapoehlmann.com

BENNETT GRIFFIN

Bennett Griffin was established in Worthing, West Sussex, in 1990 following the merger of two existing local solicitor practices and are extremely proud of their reputation for providing business and private clients with expert, effective and timely advice. By consistently offering unequaled service, the business has grown in size, team, clientel and offering and after recently merging offices now resides at Liverpool Gardens in Worthing.

www.bennettgriffin.co.uk

BLUE BILLBOARD

We believe that businesses deserve big results. We started with just two screens in West Sussex. Since then, our network had grown incredibly quickly, and our screens now reach an audience of over 7 million impressions every month. We’re a friendly company based in Sussex – near the city of Brighton and Hove. With years of experience in software consulting, construction, and sales, our high-quality, AI enabled digital signage solutions are helping local businesses to realise their potential.

www.bluebillboard.co.uk

BURTON ELECTRICALS & RENEWABLES

Established in 2010 and incorporated in 2014, Burton Electrical & Renewables Limited are a team of friendly, reliable and highly skilled Electricians and renewable energy installers. Based in Worthing, West Sussex we specialise in all aspects of Electrical Installation Renewable Energy. Our aim is to provide our customers with a dependable, competitive, personal and professional service.

www.burtonelectrical.co.uk

CONNECT MEDIA

Connect Media offers a complete printed marketing solution for businesses across the UK. Our expert team have a wealth of knowledge and help promote businesses, brands, or events of any size across a wide range of media. From signage, exhibition displays, printed stationery, brochures, banners, vehicle graphics and promotional merchandise, workwear and more. Our experienced team source the best suited print solution for our client’s project and budget. www.connectmedia.uk

CONNECTED APE

Supporting resilience, engagement, wellbeing and mental fitness via the workplace is our purpose. Work is the 2nd largest commitment of time for many people in adult life. (1st is sleeping!) By helping people understand how their mind works, providing the support and tools to help them manage their emotions has far wider reaching positive impacts than just the individual. www.connectedape.com

RENEWING

CONSCIOUS CONNECTIONS

I typically work with women in business who are juggling too many conflicting responsibilities and are stretching themselves too thinly across all of them, which can cause a cycle of procrastination, overwhelm and guilt that nothing is getting done as well as you know you can do it. I help you transform the overwhelm into calm, focused and productive action enabling you to get more done, grow your business AND create guilt free time for you, to be more you. www.cconnections.co.uk

EDGCUMBES TEA & COFFEE

We take our time to get things just right. EDGE coffee is freshly roasted and our tea is blended on-site to order. That’s because we know that Fresh is Best for taste – and our customer reviews tell us too. Tea and coffee this good deserves its own moment.

www.edgcumbes.co.uk

FERMIONX

Contract electronics design and manufacturer. We can manufacture electrical components to your specification or design and build your product from scratch. We manufacture our own products (Airbox Air Sampling Products and Seward Lab blenders) which puts us in a unique position to understand and support our customers along the manufacturing process. www.fermionx.com

GALLOWAYS ACCOUNTING

We are able to provide all the typical service that you would expect from an accountancy practice however with our multiple offices across Sussex we pride ourselves on being part of each local community. Our Worthing office opened in 2022 and we are keen to help businesses and individuals in the area manage their financial and compliance matters, as well as trying to help them make or save money. We recognise the importance of faceto-face and empathetic advice as when a client is worried about a tax bill or a business problem a friendly, familiar, knowledgeable face makes all the difference.

www.wearegalloways.com

GARNDER & SCARDIFIELD

Gardner and Scardifield was established over 100 years ago in Lancing, West Sussex and we have now grown into a group of Builders Merchants, Electrical Wholesalers and DIY Suppliers throughout Sussex. Supplying materials to both trade and retail, we build long term customer relationships which benefit tradespeople and their customers while keeping a strong community focus.

www.gardnerandscardifield.co.uk

GOGECKO

People are at the heart of everything we do. Everyone is unique and deserves an opportunity. We are female-founded with over 25 years in recruitment and know the quality service we want to bring to the Sussex market. The GoGecko team are award winning, passionate and driven to deliver great results for the people we talk to every day and the companies who trust us to understand their culture enough to find their perfect staff. We’re not just recruiters; we are your Wing Women.

www.gogecko.org.uk

GOOD THERAPY GROUP

We are a close-knit team of physiotherapists and exercise professionals who are passionate about helping older people to recover from illness and injury. We visit people in their own homes or within the care home setting and offer 1:1 visits as well as some group sessions. We also offer ongoing support to those with long term health issues.

www.goodtherapygroup.com

H. D. TRIBE

By having everything you need to arrange a funeral under one roof, we can take the stress away from organising a funeral at the very difficult time of dealing with the death of a loved one. We have a huge amount of experience in helping people arrange funerals that reflect their feelings about their deceased loved one and is a fitting tribute to their memory.

www.hdtribe.co.uk

New & Renewing

RENEWING

HEATON HOUSE

Heaton House has been rated OUTSTANDING by the Care Quality Commission CQC. Heaton House Care Home has been established in Worthing for over 40 years. It is owned and run by Sally Neil-Smith (Registered Provider/Registered Manager) who is ably supported by Sue Lamb (Registered Manager). Specialist care for residents with a diagnosis of Dementia, Alzheimer or a similar mental health need – over the age of 65 years – whose behaviours do not impact on the lives of others living at Heaton House. www.heaton-house.net

KAMELIA KIDS

Kamelia Kids Day Nursery & Beach School is Ofsted-registered to care for children of ALL abilities and backgrounds from 0-5 years and offers flexible affordable childcare including the ‘30 hours’ funded childcare for working families. Covering a large catchment area Shoreham-bySea to Arundel it offers 51 weeks full day care with breakfast and after school clubs. The nursery follows the Early Years Foundation Stage (EYFS) principle of children learning through play. The most recent Ofsted inspection gave the nursery an overall rating of ‘Good’. www.kameliakids.org.uk

LINK TO HOPE

Link to Hope exists to help rebuild lives and communities in Eastern Europe through Education & Social Care. We enable people to escape from poverty and improve their lives. We support our work through our annual Shoebox Appeal and our 5 retail shops based in Goring, Littlehampton, Worthing, Rustington and Ferring. www.linktohope.co.uk

LR COLLECTIONS

In today’s economic climate many businesses can find themselves facing problems with late payment of invoices and bad debt resulting in detrimental effects to a company’s cash flow.

Our Credit Control Services will enhance this fundamental part of your business. We bring a more focused and proactive approach to your collections, whether your requirements are a fully outsourced service, or enhancement to existing inhouse function, resulting in improved cash flow and working capital, reduced lending, and a reduction in both debtor days and potential bad debt. www.lrcollections.co.uk

MOMENTUM BUSINESS SUPPORT

We aim to be every team you need to certify the smooth and efficient running of your entire business’ back office function. We ensure you can focus on the growth and development of your business by providing core services, including; admin, PA and research support, digital marketing and social media management, bookkeeping and credit control, HR and recruitment, project and event management and call answering services. www.momentumbusinesssupport.com

PEOPLE FINDING CONSULTANCY

I’m Sam, and I’m the recruitment consultant behind People Finding Consultancy. I find the right people for the right roles, taking the stress out of recruitment and freeing you up to focus on running your business. People Finding Consultancy isn’t a recruitment agency; I don’t have a list of candidates to sell you. I work in partnership with you to understand your needs – the role, your company values, your industry – then find you the right person who will add long-term value to your business. www.peoplefindingconsultancy.com

REAL PATISSERIE

French patisserie and artisan bakery. Specialising in artisan bread, savoury items and authentic patisserie. Visit our website to learn more about our fantastic party food selection, pre orders or if you are interested in becoming a wholesale customer. www.realpatisserie.co.uk

RENEWING

ROLLS ROYCE MOTOR CARS

Inspiring Greatness exists at the very core of RollsRoyce Motor Cars. It is the guiding force from which our innovation, aspirations, and ongoing legacy unfold. As we continue to extend the limits of possibility, Inspiring Greatness will forever remain our ultimate pursuit. www.rolls-roycemotorcars.com

SERIOUSLY SORTED

Helping small and micro business owners sleep soundly at night and smile by day. We do this by helping you secure the very best future for your business. Working with you so your exit, succession and strategic planning delivers big when it matters most. You only exit your business once, you have one opportunity to get it right. www.seriouslysorted.com

SHOREHAM PORT

Shoreham Port is a thriving commercial hub with a heritage tracing back to 1760, offering diverse services in shipping, fishing, leisure, plus an extensive property portfolio. Certified as an EcoPort for 8 years, it’s one of the most sustainable ports in the UK and is deeply ingrained in the community. www.shoreham-port.co.uk

SOUTH DOWNS LEISURE

South Downs Leisure is an award winning sustainable Charity and Leisure Trust, responsible for the delivery of leisure and hospitality facilities in Adur & Worthing in West Sussex. We also operate the 50m Sea Lanes in Brighton. Headed up by a Board of Trustees, South Downs Leisure (SDL) work in partnership with over 80 local clubs, charities, schools and wellbeing providers and we are dedicated to enhancing the lives of local residents. www.southdownsleisure.co.uk

SPEEDY FREIGHT

Speedy freight are a national courier service with same day delivery, end-to-end logistics, international shipping solutions and much more.

Offering a range of specialist courier services and transport solutions across major UK towns, cities and overseas, our 24 hour courier network delivers day and night, 7 days a week, 365 days a year to keep your business supply chain moving. As your local courier solution and whether you need us for a day or as your end-to-end logistics partner, we are there.

www.speedyfreight.com

SUSSEX TRANSPORT

Sussex Transport are one of the South East’s leading road haulage, contract warehousing, and logistics services. Providing quality services for you and your clients with the goal of removing your transport and logistics headaches.

Our Transport and lifting division provide expert haulage services right across the South East and the wider UK whilst our fast growing Pick and Pack team provides high-quality fulfillment services to UK and global traders.

www.sussextransport.com

THE SAND PROJECT

We provide accessible work based training for young people with life and learning challenges. Our goal is to support our trainees to be able to confidently go out into the world of work either in employment or self employment. We work quite differently to most colleges. We get to know our trainees and what drives them and then we develop their skills through work engagement and practical learning.

www.thesandproject.co.uk

TIPTON MARKETING

With heaps of industry experience and know-how we help you to get the best from your marketing. We can work on your overall strategy and brand awareness and then create practical, engaging content solutions to ensure you stand out. We also offer training and coaching across as aspects of marketing.

www.tiptonmarketing.co.uk

New & Renewing

RENEWING

UNIVERSITY OF BRIGHTON

Powering SME innovation and growth. From start-ups to scale-ups and small and medium-sized enterprises (SMEs), whatever your size or stage that you’re at, we can offer your business the support you need to innovate and grow. If you are an ambitious business with an idea that you’d like to develop, want to upskill, or are looking to find efficiencies within your business, talk to our Knowledge Exchange team, who can help you find affordable solutions to help you achieve your goals and transform your business. www.brighton.ac.uk/business-services/index.aspx

WHITEHEAD ROSS

Whitehead Ross Education is an education and social welfare organisation that are delighted to be a member of the Chamber of Commerce. Founded in 2012, we deliver a variety of highquality, skills-related programmes. In Worthing & Adur we specialise in support for individuals to retrain and secure employment. Through our vocational programmes, adult education, and employability schemes, learners focus on practical learning and real-world application leading to their career aspirations alongside addressing the local labour market skills gap. www.wrecltd.co.uk

WORTHING GIN

A timeless drink for you to enjoy. Worthing Gin is a lovingly handcrafted, bespoke dry gin –created, distilled & bottled locally in Worthing, West Sussex. With a mobile gin bar which can be found on Worthing seafront and a shop in the Guildbourne Centre.

www.worthinggin.co.uk

WORTHING THEATRES & MUSEUM

Worthing Theatres & Museum (WTM) is an arts and heritage charity with a large portfolio of distinct venues. We drive social, cultural and economic transformation across our communities. Our ambitious cultural offer includes a programme of performances, film, exhibitions and workshops. We also manage a museum collection of national significance and present a free annual outdoor summer festival.

www.wtm.uk

Join Worthing & Adur Chamber now!

We are here to promote, support and connect our members, who are a diverse mix of large and small businesses all with the same aim – to succeed.

There are so many benefits to being a member, whether you want to raise your profile, accelerate your business growth, connect with your business community or simply just be part of it. The Chamber's purpose is to support businesses, big or small to ensure and encourage success.

To find out more visit www.worthingandadurchamber.co.uk

Be C ONNE C TED

Upcoming Chamber Events

Come and join us at our vibrant events and let us take the hard work out of networking. Build your connections, collaborate and drive your business forward.

Better Business Show

Thursday 19th September | 10am - 3pm

Venue: Worthing Leisure Centre

Free to attend

Chamber Hub

Thursday 10th October | 12:30pm – 2:00pm

Venue: Sussex County Football Association, Culver Road, Lancing

Free to attend

Join fellow members for our popular Chamber Hub networking session. This is a relaxed and informal networking session where you can meet like-minded businesses and build on your connections.

Networking Breakfast with your local MP’s, Beccy Cooper and Tom Rutland

Friday 18th October | 7:30am – 9:30am

This is your opportunity to hear from Tom Rutland, Labour MP for East Worthing and Shoreham and Beccy Cooper, Labour MP for Worthing West who will be giving an update on Government plans, both locally and nationally.

To book please visit: www.worthingandadurchamber.co.uk/chamber-events

Kindly sponsored by The Business Support Programme (BSP)

Kindly sponsored by bennett griffin

Headline Sponsor

> Overall Business of the Year

> Start-Up Business

> Small Business (up to 9 employees)

> Medium Business (10-49 employees)

> Large Business (50+ employees)

> Business Personality

Deadline for nominations and entries 13th September 2024 Visit our website today!

> Outstanding Contribution to Business

> Manufacturing & Engineering

> Young Achiever

> Customer Service

> Hospitality, Tourism & Leisure

> Innovation

> Training & Development

> Sustainable Business

> Retailer

> Best Food

> Building & Construction

> Business in the Community

> Best Drink

Why join Worthing & Adur Chamber?

We’re all about positively promoting, supporting and connecting local businesses.

We are here to promote, support and connect our members, who are a diverse mix of large and small businesses all with the same aim – to succeed.

There are so many benefits to being a member, whether you want to raise your profile, accelerate your business growth, connect with your business community or simply just be part of it. The Chamber’s purpose is to support businesses, big or small to ensure and encourage success.

Be C ONNE C TED

• Great choice of quality business networking and social events

• Member to member introductions

• Annual headline events including the Better Business Show, AGM & Chamber Summit

• Exclusive member only events

• Promotion of members events

• Topical forums - have your say

• Promotion of member offers

• Save money with member to member offers

• Chamber member logo to download and display

• Corporate rate for FIT4 membership to all chamber members details here

• Leadership opportunities as an Ambassador, Executive Committee member or on a working group

• Digital marketing opportunities via Chamber website, social media and e-news

• Sponsorship opportunities for events, website and business enews

• Promotional opportunities in Chamber Connect Magazine

• Member listing on the Chamber website and member links

• Access to LinkedIn group

• Annual social media shoutouts

• Business advice and information including funding

• Quarterly Chamber Connect magazine

• Be part of the local business community

• Access to local authorities and Government

• Access to preferential rates on Chamber Academy training workshops

• Opportunity to deliver training session in your specialist area

• Share your expertise with a growing group of local professionals

• Exclusive Peer Mentoring programme to develop your business

• Set business aims with a annual business workshop

Worthing & Adur Chamber have been nothing short of fantastic. The communications, training, events and opportunities that are on offer have been supercharged in both quantity and quality.

The Chamber offers an excellent opportunity to keep up to date with current and local issues, find out about the local and national grants and changes that affect businesses. It was a no brainer to become a Chamber member when I started my business!

Chamber Connect Magazine Issue 32

Welcome to Issue 32 of Chamber Connect

The Better Business Show

Bigger, Better, stronger together

Don’t Miss Out!

Better Business Show

What’s on at the Better Business Show

Speed Networking

Worthing & Adur Chamber

Better Business Show

Headline Sponsor Bennett Griffin

Show Partner AWBP

Better Business Show

Sponsors & Partners

Show Sponsor – Hemiko

Show Sponsor – Barclays Eagle Labs at Freedom Works

Better Business Show

Sponsors & Partners

Show Sponsor – Business Support Programme

Show Sponsor – Tottington Manor

The President’s Column

Business Support Programme Business Support Programme

Innovation

Sustainability

Leadership and Management

Pre-Start up and Start up

My business, My story

In this issue we talk to

When did you start your business and how has it changed?

How did you grow your business?

What challenges have you faced?

Is there a particular project of which you are most proud?

What’s one piece of business advice you would tell your younger self?

Insurers fight back against fraud

Nsure Insurance

Unlocking business excellence: Enter the Adur & Worthing Business Awards 2024

Adur & Worthing Business Awards

Award Categories:

How to enter

Flexible office spaces available to let at the Sphere Business Centre

Power up at the Sphere!

Did You Know?

Flying high

Norman Roots

Natural Wonder

Worthing & Adur Fund

LinkedIn Top Tips

Top tips for your LinkedIn Company Page

Company Voice

Images

Branding

Tagline

Links

Spotlight on:

What’s your ‘elevator pitch’?

What’s the best part about your job?

Who is your dream client?

How are you developing your business this year?

Where do you see yourself in five years’ time?

Managing Difficult Conversations

MManaging Difficult Conversations

Why are conversations difficult?

What to include in your Management Accounts

Profit and Loss Statement

Balance Sheet

Carpenter Box

Cash Flow Statement

Budget vs Actual Report

Key Performance Indicators (KPIs)

Ready to take control of your finances?

Learn from the experts and improve your knowledge with the Chamber Training Academy

Chamber Training Academy

Masterclass: Difficult Conversations

Masterclass: Finance for the Non-Finance Professional

Do Conveyancing Solicitors need

to be local?

Local knowledge

Appointment flexibility

Experience with local courts and practices

Bennett Griffin