Maria Minnesota M. 07917 xx xx xx E. mariam@email.com
Available for an immediate start Profile With extensive experience in various aspects of the retail sector, I am presently looking for a sales assistant role that will allow me to use my customer service skills. My preference would go to children’s wear, either in a specialised boutique or a department store, but I also have a good knowledge of – and a passion for – fabrics and textiles. Core skills Communication skills to anticipate customers’ needs and positively influence their choices. Proven ability to win over challenging or unhappy customers • Attention to detail in displaying the products to their best impact and keeping the shop floor clean and tidy • Technical skills to operate stock-checking systems • High-level numeracy resulting in rapid and accurate transactions • In-depth product knowledge: materials origin and maintenance, value-for-money, awareness of similar products sold by competitors • Positive compliance with the store’s/the company’s policies and procedures • Teamwork: supporting colleagues and happily covering for them if late/absent, etc
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Employment history July 2019 – November 2019
Kitchen Assistant in a Staff Canteen
Name of canteen, City
– Improved the range of food on the canteen to include healthy items and responded to dietary requirements of our customers – Improved the look and layout of the canteen so we could seat more customers whilst ensuring a positive dining experience
February 2017– June 2019
Sales Assistant: fabrics for interiors
Name of store, City
– Took responsibility for visual presentation and cleanliness of the store – Succeeded in getting fabrics customers interested in our fashion textiles – Contributed to widening our range of products through positive rapport with customers
April 2014 – December 2016
Sales Assistant: children’s wear
Name of store, City
– Part of a team of three in charge of boys’ and girls’ wear age 0-6 years – Served on average 25-30 customers per day, more at weekends – Exceeded sales targets by offering additional products
Education, qualifications and training 2012 Customer Service Level 2 (NCFE) 2012 Health & safety in the workplace Level 2 2011 Certificate in IT User Skills Levels 1 and 2 2009 GCSE English (C), Maths (D), Spanish (C)
Online Online XXX College XXX College
Activities and Interests Swimming – at least twice a week Volunteering at my local swimming pool to support toddlers’ swimming lessons Visiting the Fashion and Textile Museum with friends References: available upon request.
