2022 Agency Goals

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2022 AGENCY GOALS INITIATIVE ‐ PROVIDE QUALITY GUEST SERVICE AND EXPERIENCES Align Opportunities with Guest and Community Needs o Hire a firm to conduct Communitywide Survey, Long Range and Strategic Plan o Conduct Communitywide Survey o Complete Long Range and Strategic Plan Increase Participation o 414,857 Guest Experiences o Average 210 daily visits to the Health & Fitness Center o Average 1,825 Health & Fitness Center members o Host 306 events at Chevy Chase Country Club – Total 37,026 guests Continuously Improve Guest Satisfaction and Loyalty o Achieve a Net Promoter Score of 70% Implement COVID‐19 Vaccine Policy o Vaccine requirement or mandatory testing Implement the 2022 Major Projects Schedule o Complete Avalon Sienna Playground o Complete Childerley Park Update the Personnel Policy Manual o Review all policies to ensure compliance of legal regulations o Review all changes to meet workforce needs and benefits

INITIATIVE ‐ IMPROVEMENTS IN INTERNAL PROCESSES & SYSTEMS Identify and Address Districtwide Inefficiencies o Create electronic hiring packets through DocuSign o Improve vendor contract and insurance records (COI) o Fully implement HARVEST software o Fully Implement ASSET TIGER software o Develop a new CCCC budgeting tool o Fully implement Park Reporter at CCCC o Edit and update Park Reporter o Record staff training data into ESS platform o Review IGA’s for future changes and updates


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