Caring UK June 2019 by Script Media

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no.272 • £4.75 incorporating

June 2019

The Number One magazine for the care sector

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Green paper a priority says campaigner A CAMPAIGNER for the introduction of an adult social care voucher scheme is calling on backbench MPs to put pressure on the government to prioritise the social care green paper. John Woodward, OBE, pioneer of the childcare voucher scheme used by more than 600,000 people, is calling on backbench MPs to pressure the government into finally making clear its proposals on adult social care reform. The social care green paper, previously due after the Easter recess, has since been delayed to a summer spending review – which itself may be delayed until the Prime Minister’s Brexit deal has passed. John believes the only way left to get social care back on the agenda is for backbench MPs and the opposition to wield the same power they have over the Government’s Brexit deal towards social care. He said: “The only item on the government’s list is Brexit, because MPs have made their voices heard on this important issue. If MPs choose to wield their considerable strength against a minority government on this equally important issue, our social care system could be on a much more sustainable footing by now. “Just as Brexit led to MPs collaborating on a cross-party basis to force the government to bring forward meaningful votes and economic projections, MPs have

the power to do the same and force the government to bring forward desperately needed proposals on social care.” John’s proposals, backed by Care England, would deliver more money for the social care system without requiring excessive tax rises. Based on the innovative childcare voucher scheme, first introduced by Busy Bees in the late 1990s, adult social care vouchers would offer a tried and tested way of delivering more money for the system that can be supported by MPs across the political spectrum. Professor Martin Green OBE, chief executive of Care England, added: “Brexit or no Brexit, social care needs and deserves the attention of Parliament. For too long it has been the poor relation to the NHS which is very short sighted. Health and social care need to be integrated properly and funding solutions put into place. “A salary sacrifice scheme, as proposed by Busy Bees, is an innovative solution that if implemented could have many benefits as well as embracing intergenerational care” Adult social care vouchers would allow eligible taxpayers to sacrifice a portion of their salary to fund either their own or a dependant adult’s care, giving families freedom and flexibility, while reducing the burden on the taxpayer.

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LIFELIKE baby dolls are proving therapeutic for residents at a Teesside care home. Residents at Ingleby Care Home in Ingleby Barwick, have been benefitting from the dolls after a donation from a staff member’s mother. Amanda Houlden came across a doll therapy project on Facebook, where a post described the success for those living with dementia. She then asked her daughter Sarah McIntyre, a carer at the Hillcare run facility, if she thought the residents would have similar benefits before offering to make one. Amanda purchased the “real born baby doll” online, assembled and dressed it, before taking it to residents at the home. Doll therapy has many therapeutic benefits for the elderly, especially those with dementia, said home manager Carol Singleton. She added: “Some residents find enjoyment in just holding and being with the doll. For others, it might bring back fond memories of their own children. “They’ve even helped improve communication, activity levels and general mood.”

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‘Wonder dog’ strikes up special bond with Anne A DOG that suffered severe abuse while living on the streets in Lebanon has struck up a special bond with a Steyning woman after she was rescued by an animal welfare charity. Maggie was rescued from Lebanon and relocated to West Sussex after she was found seriously injured by volunteers for the Wild At Heart Foundation charity. Her injuries were severe, having been blinded by a gunshot, had one ear cut off and suffering a broken jaw. After being treated and re-homed by Brighton woman Kasey Carlin, Maggie has begun training as a therapy dog and has developed a close bond with Anne Smith, who lives at Croft Meadow care home. Maggie visits the home regularly and, despite being blind, is able to find her way to Anne’s room, where the 82-yearold gives her treats. Sharalee Thrumble, home manager at the Shaw healthcare operated Croft Meadow, said: “Despite Maggie’s horrific injuries, she is so playful and full of life. Her new owner decided to bring her into the home and she immediately clicked with the residents, especially Anne. “The friendship between them doesn’t

only serve to highlight Maggie’s story, but also shows how interaction with animals can have a genuinely positive emotional benefit for residents like Anne. “Like many of the residents she used to have pets of her own, so being able to play with Maggie helps bring back happy memories for her. “We are always keen to promote wellbeing initiatives outside of the norm – and the success of this friendship is a great example of that.”

Her story, including her friendship with Anne, recently caught the attention of producers on the BBC’s ‘The One Show’ who got in touch with Maggie’s new owner for permission to film the two together. She is also undertaking the Kennel Club’s ‘Good Citizen’ dog training programme, recognised as a ‘gold standard’ of behaviour training for dogs in our communities and a prerequisite for many therapy dog groups.

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

CareDocs: The Evolving Care Management System The UK’s most trusted care management system has undergone significant developments in 2018, with even more to come in 2019. At CareDocs, we strongly value the relationships we have with our customers, and are committed to enhancing our software to meet your needs with a strong focus on feedback. In 2018, we listened. Free updates are scheduled to be rolled out throughout the year to assist you in providing the very best of care. Not just for you, but those you care for.

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www.caring-uk.co.uk Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: Cuk3@scriptmedia.co.uk National Sales Executive: Rebecca Gill Tel: 01226 734692 Email: rg@scriptmedia.co.uk Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk

CARINGNEWS

Dorset home celebrates landmark anniversary

Neel Radia, the national chair of the National Association of Care Catering, successfully completed the Virgin London Marathon, raising nearly £6,000 to date for St Luke’s Hospice, Harrow & Brent. Novice runner Neel went from couch to marathon in just six months to conquer the 26.2-mile course for the charity close to his heart.

Three London Marathon runners are resting their weary feet after raising money for The Royal Star & Garter Homes. Joanna Arnold, Piers Fox and Rikky Toyer all completed their first marathons, collecting thousands for the charity which cares for ex-Servicemen and women and their partners living with disability or dementia. Joanna and Rikky (pictured above) ran together, providing support for each other, and completed the race in just over six hours. Piers managed to run the 26.2 miles in 4.06.

THE Old Vicarage in Leigh near Sherborne, Dorset, held a special event to mark 35 years of being a care home. Today the home provides residential care for up to 41 people, but the building in which it is based dates back to 1859. It was the home of the parish vicar for decades and Reverend Evans lived at the Vicarage until early 1963, before it was sold and turned into flats. In 1984 Annie and Ian Sinnott bought the Old Vicarage and altered the house to a residential home for the elderly and a home for themselves and their family. They restored the building and the grounds to its former beauty. When the home first opened on April 1, 1984 it had just one resident and one member of staff, and was registered for just six. The one staff member later became a resident at the home. In 1996 the home was expanded with a building extension, and the first of the annual garden parties was held, which are still continued today. A further extension was completed in 2012, increasing the capacity to support 41 residents. Manager Louise Turner, who has worked at the home for more than 20 years, said: “The Old Vicarage is

steeped in wonderful local history and it was great to look back at the story of the building, but also to see how far it has come as a care home since it welcomed residents back in 1984. “Care today is quite different to that provided in the early 80s, but what remains the same is the constant commitment to the happiness and welfare of our residents. “We are very proud of our home, which is well known and loved in the local community, and it was important for us to mark this anniversary. “Annie and Ian did such a fabulous job creating a home that is a central part of the Leigh community. “After they sadly passed away,

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their daughters Carey and Josie took over the mantle, and in 2018 made the decision to sell the home to Healthcare Homes. “Today, it continues to hold dear the special qualities that make it a home-from-home for our residents and, of course, to the 68 people who work here. “I would like to thank the team for their passion in making The Old Vicarage the home it is today. “We look forward to caring for our wonderful residents at The Old Vicarage for many more years to come.” A special champagne afternoon tea was recently held for residents, staff and visitors, marking 35 years of residential care.

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CARINGNEWS

Solihull veterans pay D-Day tributes ahead of 75th anniversary By Dominic Musgrave

Residents at Barking Hall Nursing Home in Barking, near Needham Market had a special visit from former England and Ipswich Town Football Club star Ray Crawford. He visited to see resident June Francis, an old friend of his who now lives at the home. They have been friends for more than 48 years after Ray’s wife met June when they were both expecting their first children. June then bought the house next door to Ray and they have been close friends ever since. After catching up with June, Ray spent time with other residents, many of whom are avid supporters of ‘The Blues’.

MP quizzed by home’s residents LINDEN House in Epsom received a visit from local MP and Secretary of State for Transport Chris Grayling. Chris was shown around the new facilities the recently refurbished home had to offer, including the personalised front door style bedroom doors, which are a key feature for the dementia care specialists. Tony Stein, CEO of Healthcare

Management Solutions, who manage the home, said: “I was delighted to welcome Mr Grayling to Linden House. It was really good to see him taking an interest in his local constituency and taking the time to meet with our fantastic carers. “Our staff work incredibly hard and Mr Grayling was able to see first-hand the amazing work they do every single day.”

VETERANS at a Solihull care home have paid tribute to the men who lost their lives on the beaches of Normandy, ahead of the 75th anniversary of the D-Day landings. A wreath from The Royal Star & Garter Homes was laid at the memorial in the Bayeux Commonwealth Military Cemetery in France and signed on behalf of its residents. The home cares for ex-Servicemen and women and their partners living with disability or dementia. It was placed by activities and volunteers manager Charlie Wilson, and included a note written by Joan, a resident who served in the Auxiliary Territorial Service – the women’s branch of the British Army – during the Second World War, and whose husband took part in the Normandy landings. It read: “On behalf of all veterans of World War II, grateful thanks to our brave souls who gave their lives on the Normandy beaches 75 years ago to secure our freedom. We and the nation salute you.” Charlie also visited the five D-Day

landing beaches, Allied cemeteries and museums during her week-long trip. She said: “I come from a military family, with both my parents serving in the Navy and in the Falklands, so we’ve been brought up with a real respect for troops and services. And working at The Royal Star & Garter Homes, I have a huge amount of respect for older Servicemen and women.” Along with the message written on the wreath, other residents also gave notes for Charlie to take with her to France. She said: “It was special for them that their messages and tributes could be taken to the memorial. D-Day is really special for a lot of residents, it means a lot for them. It was a lovely tribute.” The D-Day landings, which commenced on June 6, 1944, was the largest seaborne invasion in history, and began the liberation of Germancontrolled France and eventually the rest of Nazi Europe. Solihull home activity co-ordinator Kevin Dempsey will visit the same sites in the near future, taking more messages from the veterans with him.

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Home teams up with University for study A MALVERN care home has successfully introduced a new way of providing care for people living with dementia after being involved in a scientific study. Bradbury Court Care Home teamed up with dementia experts from the University of Worcester to trial the “Namaste” system of dementia care, which helps bring ease to people with acute levels of the condition. The home, which is run by charity Friends of the Elderly, recently completed a four-month trial of the specialist dementia care method, and both residents and loved ones have commented on how successful it has been. Home manager Elaine Lee said it was clear that using the Namaste approach had brought huge benefits to residents. She added: “We have had relatives

say to us what a difference this has made to their loved ones. “This is already a very calm home, and we specialise in dementia care, but I’m always keen to look at ways we can improve the care that we offer. “There can be tendency for people to think that when a person has latter stage dementia there is nothing you can do to reach them, but that’s not necessarily true. Namaste proves that something as simple as human touch has the power to make a very profound connection.” Namaste Care changes the focus and structure of care given to residents during the later stages of their dementia so it is more holistic and person-centred. This can include the use of music to manage anxiety and stress and gentle hand massage to make an emotional connection with a resident.

THE Care Quality Commission has taken enforcement action to cancel the registration of a care provider. Thurairatnam Nadarajah Prakash is now no longer legally allowed to provide care at his service Durham Care Homes in Hull. The latest inspection in February rated the service inadequate overall and it was placed into special measures. The inspection revealed a significant deterioration in the care being provided and inspectors began the

process to take enforcement action. Previously the service had been rated Requires Improvement in October 2017 and November 2018. Shortly after the recent inspection the provider announced its intention to close the home. The decision to cancel the provider’s registration was completed on April 25, and the provider did not appeal it. Inspectors worked closely with Hull City Council who supported the safe relocation of the home’s 14 residents prior to CQC’s action and its closure.

Team members at Field House Residential Home in Harborne, Birmingham kindly offered to act as pallbearers at a resident’s funeral recently. A spokesperson for the home said: “It was a beautiful service, a true testament of how much Valerie Beasley had touched so many different people throughout her life and, although we were privileged to have only known her at the latter part of her journey, she has certainly left a mark on each of our hearts. The family were delighted and extremely touched that our team carried Valerie to her final resting place, they said that it made the day even more special for them and that it was a memory they will treasure forever.”

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CARINGNEWS

Care provider creates new role to support residents and staff A CARE provider has created a revolutionary new role to enhance support for its residents, their families and its 500-plus workforce. Pete Martin has joined Shrewsburybased Morris Care as pastoral support co-ordinator. He will deliver psychological and emotional assistance to people at its six nursing homes across Shropshire and Cheshire. He said: “The new role is a positive move which shows Morris Care wants to support everyone, whether that’s a resident, relative or member of staff. “Over recent years the needs of those who stay in nursing homes has become more complex and the environment has become busier. “I want people to get to know me as a person and not as a role, so they feel supported and comfortable to air their concerns. I am a listening ear, giving them time to share and to open up about how they feel.” Working alongside home managers, Pete will offer staff advice, support and guidance on work-related or personal matters that may be causing them stress or anxiety. He will also give pastoral support to residents and their families, especially at key times such as moving into a

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Pete Martin nursing home, coping with changes in health conditions and at the end of life. Loved ones’ needs and views will also receive due consideration in the residents’ care plans. Pete has many years of experience in providing pastoral support in healthcare settings. He was a dementia support worker for Alzheimer’s Society in Shropshire and spent 15 years in East London and Lancashire hospitals where he was head of spiritual and pastoral care. Sue Austin, chief operating officer at Morris Care, added: “Pete is a caring professional, suited to this position. This new role will bring pastoral care and support into the heart of the organisation, benefiting all who live and work with us.”

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CARINGNEWS Advertiser’s announcement

Wallpaper Murals recreate a historic city centre inside a new care home TANGLEWOOD Care Homes recently opened its new flagship Cloverleaf Care Home in Lincoln. Naturally impressed by the quality of the furnishings and décor throughout the home, one is nevertheless amazed to exit the lift on the second floor and step straight into the historic city centre of Lincoln – all made possible with wallpaper murals. Care Home Murals was commissioned to provide the wallpapers for this lobby area. The firm, who specialise in

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designing wallpaper murals for care homes, has recreated the iconic Bailgate shopping street in a clever way that is instantly recognisable to both residents and visitors. Tracy Ann Shelbourn, Tanglewood Care Homes founder and CEO, said: “We have six care homes in Lincolnshire, and each one has its own identity and personality. “We have worked with Care Home Murals before and I knew Michael, their designer, would jump at the chance to create something special

for us at Cloverleaf. Cloverleaf’s Bailgate-themed area is our tribute to a forward-thinking city steeped in history.” The result is quite astonishing. The murals, all carefully designed down to the smallest detail, provide just the right amount of visual impact in a balanced and meaningful way for the residents. With the complementary furnishings, the lobby is a familiar, welcoming, peaceful yet fascinating environment in which to sit quietly

or chat with friends outside the café with a cup of tea. Michael Potter, Care Home Murals’ design director, added: “As muralists, creating wall imagery that ‘works’ for the intended space and purpose is what we do. “Every job is different and we relish opportunities, such as at Cloverleaf, to work with clients and realise their vision.” For more information please visit carehomemuals.co.uk

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CARINGNEWS Victoria Huntriss (centre) of Springhill Care with Holly Hartley of Homewise (left) and Lyndsay Wheatcroft from the Hyndburn Dementia Action Alliance.

Care Providers Care group commits Conferences to dementia action 2019 A CARE provider has partnered with community services to help pioneer dementia care awareness. Springhill Care Group, based in Accrington, has teamed up with members of The Hyndburn Dementia Action Alliance, a local association of the national Dementia Action Alliance. This is a collaborative scheme helping to change the way people feel about dementia and improve the lives of people living with the condition. Victoria Huntriss, health and wellbeing lead at Springhill Care Home, said by working together, the local community can make a difference to those living with and those affected by dementia. She added: “This partnership means we can get up-to-date information

about what is available in the community so that we can take residents along to events or make links with people who can bring events to us. “We already have some ideas of how we can work together, and this will help make sure that we don’t forget this part of the community. “We can also signpost any carers or anybody who comes along to our dementia cafes towards this group that we are currently developing to offer local support.” Nationally, there are 7,340 members of the DAA, with 357 local alliances aiming to encourage partnerships, raise awareness within the community and provide up-to-date quality dementia training.

Home marks its link with Age Concern GRACEWELL of Sutton Coldfield is celebrating the first anniversary of its partnership with Age Concern Birmingham, which aims to tackle loneliness amongst the elderly in the local community. As part of the initiative, Gracewell of Sutton Coldfield and Age Concern Birmingham have been inviting members of the community who are looking for companionship, to join residents and the team at the home for a free lunch. They also introduced The Wednesday Club, a lively affair for the residents and their families and others living in the area. The bi-monthly event provides people with an opportunity to get to know the team at Gracewell of Sutton Coldfield, meet new friends and take a look at what the home has to offer. The club was created to help support the community by offering a safe place to visit and help to change Residents at Great Horkesley Manor care home have been taken back to the mess hall with a visit from the Colchester Royal British Legion. As part of its extensive activities programme, Great Horkesley Manor arranges frequent lunches for its Armed Forces veteran residents to share with the British Legion.

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perceptions that people may have about care homes. Jody Sedgwick, home admissions advisor, said: “I have thoroughly enjoyed running the Wednesday Club alongside Age Concern over the past year. “Everyone that comes along is so lovely and I know they really appreciate spending a few hours with the residents and having some company. It is so important to look after the elderly and this is such a fun way to do so. “There are some many ways that we can help the community and I look forward to making whatever difference I can to people’s lives.” The care home is also working with Vesey Police. They meet on the last Thursday of every month, and this month Gracewell of Sutton Coldfield is doing a community walk with PCSOs which ends with refreshments at Age Concern Birmingham.

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Tel: 01226 734288 www.caring-uk.co.uk Email: bg@scriptmedia.co.uk

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Not everyone will read this. But everyone SHOULD read this. An evaluation to understand the impact of the PASSsystem on 101 care businesses was commissioned by everyLIFE Technologies in 2017 and completed in 2019. The evaluation was led by both the Social Care Institute for Excellence (SCIE) and York Consulting. The evaluation has demonstrated evidence based on feedback from business owners, care managers and care workers that the PASSsystem brings significant tangible benefits in terms of managing risk, efficiency, accountability and quality of care.

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19/03/2019 15:40

CARINGNEWS

Students Marie and Asmah with Mill Lane manager John Savage and activities coordinator Kate Mears. Children of Cedar Children’s Academy in Strood have been building relationships with residents of Watling Court Extra Care Housing Scheme in Gravesend as part of an intergenerational project. Every Friday the residents board the minibus to make the short journey for an afternoon of activities with the children in the reception classes at the school.

Defibrillator installed at home

of care, said: “Defibrillators save lives, so we’re delighted to make this invaluable purchase. We’re now letting the community know it’s here so that if it’s ever needed, people can come here for help.” The device is designed to be used by someone with no medical training, with an in-built speaker giving simple step-by-step instructions to operate. It cost £850 and was purchased by the charity following two incidents where members of the public collapsed on the road close to the home.

A LIFESAVING defibrillator has been fitted outside The Royal Star & Garter Home in Surbiton. The device, which delivers an electric current to restart the heart when someone is in cardiac arrest, has been placed in a prominent position by the main entrance of the care home, and is available for the community to use. It has been registered with the London Ambulance Service, meaning staff at the home will be notified if someone nearby has collapsed. Pauline Shaw, the Charity’s director

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Homes give students an insight into care THREE Felixstowe care homes have welcomed a group of French students into the homes to help them learn more about working in the industry. The group of four students, aged 17-19, from Lyon, are studying health and social care and are part of the Erasmus programme, which arranges for students to spend time in education and work placements across Europe. They recently spent time working in Mill Lane Nursing Home, Foxgrove and Maynell House residential home, working with a number of staff across departments. Mill Lane manager John Savage said: “It was wonderful to welcome two of the students into our home, so that we could give them some first-hand experience of life in a care home to support them with their studies. “Our residents really enjoy meeting new people and during their time with us, they made some great friendships with the young people. “They told us that they thoroughly enjoyed their time with us, and they

were a real asset to the home. “We would be delighted to welcome them back to Mill Lane in the future.” The relationship between the homes and the Erasmus programme began in 2017, when the relatives of a resident at Foxgrove approached the home’s manager to see if they might be interested in accommodating some students as part of a learning experience. The students spent time with members of staff in a range of areas including care, housekeeping, catering and activities, to really understand what life is like in an English care home. They are working on their last year of a three-year ‘Baccalauréat Professionel’. Before arriving in England, they learnt communication English with an emphasis on health and social care and sent their CVs and a personal description with a picture to the homes so staff and residents could get to know them a little before they arrived.

Firm shortlisted for three awards WIGAN based dementia care specialist Bridgewater Home Care has been shortlisted in the annual E3 Business Awards. The company, which specialise in the care of those living with a dementia within the community, was selected from amongst hundreds of nominees to become one of the finalists in the ‘Employer of the Year’, ‘Skills, Education and Training’ and

‘Customer Service’ categories. MD Phil Eckersley said: “We are absolutely thrilled to have been shortlisted as finalists in three prestigious awards categories, which I believe to be reflection of our fantastic, compassionate and dedicated team.” The ceremony will be held at the University of Bolton Stadium on July 11.

CARINGSAFE HANDLING OF MEDICATION

Safe handling of medicines THE safe and secure handling of medicines is essential to the safety of care home residents. The Royal Pharmaceutical Society Professional Guidance on the Safe and Secure Handling of Medicines details four key principles which can be applied to care homes as well as other healthcare settings. Let’s consider how these could be applied to a care home setting: Principle 1: Establish assurance arrangements – ‘say what we do and why we do it’ It’s important organisations define roles and responsibilities for leadership and accountability about the safe and secure handling of medicines. Setting policies and standards is one of the themes of this principle. It is also a key requirement of the NICE social care guidance Managing Medicines in Care Homes which gives further information on policies. Principle 2: Ensure capacity and capability – ‘train people and ensure they have the necessary competencies and resources’ This covers people – their knowledge, experience and skills. Are there clear induction plans and training programmes in place for staff? How do you ensure that only staff who have been trained and assessed in the administration of medicines perform this role?

prosecuted a care home who had policies and procedures in place but failed to follow them. Don’t let your policies gather dust – make sure they are used and reviewed regularly. Principle 4: Continually improve – ‘improve what we do’ Identifying, resolving, and learning from incidents and complaints is the key to improving any service. Are your teams aware of the requirements around reporting of medicines-related safety incidents, including ‘near misses’? Don’t just focus on the negative though – sharing examples of good practice is a great way to support improvement. As well as covering people, this principle also covers the standards of premises and equipment. Principle 3: Seek assurance – ‘do what we say and prove it’ This one’s about having an honest and open culture. It’s also important to ensure that policies and procedures are effectively implemented. The storage of medicines often causes issues. Make sure you are aware of the storage requirements for different types of medicines. Most medicines need to be stored below 25 C – which is commonly taken to be room temperature. But let’s stop and think about what this means – what happens during the hot summer months or the cold winters when the heating is on high? Can you be sure the medicines are not being affected by extremes of temperature? Are you doing enough to protect the integrity of medicines in the care home? It’s worth mentioning here that a regulator has

Pharmacists in care homes In 2017, RPS encouraged the NHS to invest £20million in creating 180 new jobs for pharmacists in care homes. These pharmacists work with residents directly to manage the medicines they’re on and their complex interactions and modifying the prescriptions as their residents’ needs change. Their presence has an added benefit in that it frees up staff to care for residents in a more holistic Further reading n National Institute for health and Care Excellence. Social care guideline SC1: Managing medicines in care homes. (2014). n RPS. Polypharmacy: Getting our medicines right. n RPS. Professional guidance on the administration of medicines. (2019). n RPS. Professional guidance on the safe and secure handling of medicines.

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CARINGSAFE HANDLING OF MEDICATION Advertiser’s announcement

Medication systems eradicate errors and improve efficiency MEDICATION management is recognised to be a risk to residents in care homes following the publication of several research studies which suggest that most residents in care homes will be exposed to a medication error over a three-month period. The risk, however, is not just at the care home as there are multiple agencies involved including pharmacy, GP and hospitals. There is a proven risk of prescribing and dispensing which impacts residents and care homes. ATLAS eMAR family of products is the only independently evaluated medication system that has been proven to improve errors, increase accountability and deliver efficiencies as well as providing checks for potential pharmacy and prescribing errors. ATLAS eMAR ensures safety through barcode validation at the point of medicines administration to ensure that the right medicine is being administered to the right resident at the right time. Researchers from Cardiff University found that

ATLAS eMAR eradicates 21 out of 23 medicine error types. Accountability is increased by ATLAS eMAR and is demonstrated by the fact that “missing entries” were reduced by 80 per cent in the independent evaluation. The ATLAS Scorecard gives managers the ability to conduct detailed audit and demonstrate enhanced levels of accountability. Efficiency is demonstrated by the fact that ATLAS eMAR on average saves 65 staff hours per month on medicines management or the equivalent saving of £1,350 per care home per month. ATLAS eMAR has a two-way link with the pharmacy which allows pharmacists to know exactly the details of a resident’s therapy and therefore to intervene and reduce prescribing errors. This link also improves transparency of prescription and gives care homes visibility over their prescriptions and orders. ATLAS eMAR will be exhibited on stand D12 at Health + Care on June 26 and 27 where there will be special show offers.

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Conference provides free training and education THE UK’s leading diabetes conference for healthcare professionals will once again provide free practical education for healthcare professionals. Diabetes Professional Care 2019, held on October 29 and 30, will focus on sharing best practice and handson learning, to provide the entire multi-disciplinary team with the skills and knowledge to help prevent, treat and manage diabetes, and its related conditions, while providing individualised care for people with diabetes. The multi-track, CPD-accredited conference programme covers nine main conference streams and seven specialist clinics, featuring diverse sessions and content to meet the educational needs of all professionals, from different care settings and levels of experience. DPC2019 will bring you an outstanding line-up of speakers – including policy makers, thought leaders and experienced practitioners – who will share their expertise and knowledge on key issues and developments in diabetes care. Session highlights include: The Essential Guide to Diabetes; Practical

advice and tips for older people with diabetes: three avenues of assessment and management; Diabetes Meds 101; Panel: multi-morbidity care in diabetes; and insulin and medication administration training. DPC2019 is free-to-attend for all registered healthcare professionals.

Advertiser’s announcement

Make swallowing pills easier THE expression that something is ‘a hard pill to swallow’ isn’t just a metaphor. Swallowing pills can be difficult, unpleasant and even downright painful for many people. While some people have a natural aversion to swallowing pills, others have physical issues affecting their ability to take in oral medication. The medical term for swallowing problems is dysphagia. Taking medication on a regular basis is made all the more difficult if you suffer from dysphagia, especially when the medication is essential for healthy living. Grinding medication is therefore a necessity in any healthcare environment. Manually grinding medication is time consuming work, which frequently leads to complaints of physical discomfort. A simple Tylenol takes a force of over 21kg (46.2 lbs) to be ground. This is four times more than what is deemed safe by the Labour Inspection Service. Frequent manual grinding increases

the chances of developing Repetitive Strain Injury which can lead to health complaints, absenteeism and even loss from the labour force. Then there is also the risk of inhaling aerosols from the medication being transformed. When medication is grinded, the tablets are formed into a fine powder. Handling the powder, like transferring it to a spoon or cup, will increase the chance of the powder getting airborne. Preparation, administration and disposal of hazardous medications may expose hundreds of thousands of workers, principally in healthcare facilities, to potentially incredibly dangerous levels of these medications. Grinding in a closed compartment significantly reduces the risk of medication entering the air. To conclude, electrical grinding can preserve the health of personnel and also save precious time. In a time of increasing patient numbers and a tighter economy, this is of great importance. Article supplied by IMS Medical.

CARINGSAFE HANDLING OF MEDICATION

Advertiser’s announcement

The smart use of technology is key to safe handling of medications By Chris Gledhill A CARE home with 45 residents will record 16,000 medicine outcomes each month, and record around 6,000 notes relating to this medication. This is a requirement, not optional, and it is a huge undertaking to get this consistently right by checking, double checking and auditing on an almost continual basis. Care mangers who move with the times realise that there is technology already available and being increasing widely used to help with this burden. For example, electronic MAR software can monitor each resident’s medicine record 24 hours a day, and alert the relevant care staff in real time if medications are missed. An example of a provider using

technology to do this is cited in this recent CQC inspection report from March 2019, and states: ‘The provider analysed these errors and implemented an electronic medicine recording system, which has significantly reduced the number of medicine errors.’ Happily, they went on to attain a ‘Good’ rating. Reducing human error is not the only motivation for managers implementing medication systems. Lisa Crees, training manager at Electronic MAR, said: “A lot of the time, people we speak to are interested in speeding up their stock count, or just having the peace of mind that goes knowing that medication has been given. “An increasingly common question

we are being asked is how long it takes to train staff, and will all staff find it easy to use? “Our answers are very simple – less than an hour, and if they can use Facebook they’ll be fine with a touch screen recording system.” One of the things I find most interesting about how we help is it can be as simple as having a colour picture of the resident on the MAR sheet. Technically this is one of the easiest functions available, but this really improves accuracy and ease of use for meds givers. It also means if you have a new member of staff they don’t have to shout across the lounge: “Which one of you is Ethel?” Another benefit of using technology

is you automatically have a full audit trail and record of access, so your residents’ data is secure. In this age of GDPR with legal requirements for security of records, storing this electronically is a far better approach than using paper. Just think, if a filing cabinet was left unlocked or broken in to, you may have to inform every person who had their information stored there. In an increasingly digital age where tasks like banking and booking flights are done using your mobile phone or iPad, in our opinion its only a matter of time before recurring tasks like medication management follow the same trend. n Chris Gledhill is MD of Electronic MAR. You can contact us at www. electronicmar.co.uk

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CARINGNEWS

A choir made up of residents from The Grange care home in Wickford, Essex raised £156.23 for Lennox Children’s Cancer Fund with a concert at a nearby church hall. One Voice Choir group sung in front of a packed audience made up of family, friends and members of the local community. Mayor of Basildon, Councillor David Dadds, was also in attendance. The choir was inspired and set up by the home’s wellbeing lead Catherine Sahadevan, who is passionate about maintaining a meaningful and stimulating activities programme supporting residents, many of whom are living with dementia.

New manager welcomed COLLEEN Brothers has been named the new manager at Beaumont Park nursing home in Biggleswade. She started the role in January and has already made a real impact, bringing a wealth of experience in care and nursing, to build on the home’s service. Colleen began her career in women’s health, working as a midwife and a gynaecological nurse. After taking a break to be with her family, she returned to nursing, moving to the care sector, and has worked in homes for the past 10 years. Colleen said: “Beaumont Park is such a lovely home. “I’m lucky to be supported by

some extremely loyal staff who have done so much to make our residents feel at home. “My goal is to establish Beaumont Park as a central part of the local community, raising awareness of the wonderful home we have, and the excellent services we offer to people needing support. “Having worked for a great many years in both nursing and care, I’m keen to bring my learning to Beaumont Park and help make our home the best it can possibly be.” Having started her care career as a nurse, Colleen quickly progressed to the position of deputy manager and has managed care homes for the past two years.

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CARINGTRAINING AND RECRUITMENT

Senior team returns ‘to the floor’ in Norfolk and Essex SENIOR managers have spent time carrying out a range of jobs at two Norfolk care homes and an Essexbased homecare branch as part of a ‘back to the floor’ initiative. Eight members of the Healthcare Homes Group senior team spent the day working across the homes and homecare branch as part of the project. This sees members of the management team spending the day at selected locations to assist staff with day to day jobs or carrying out additional support work alongside the frontline staff. The group’s 37 care homes and 14 homecare branches were invited to submit ‘bids’ to request support from the management team on specific projects. Meadow House nursing home in Swaffham and Olive House residential home in Newton Flotman were both selected for this month’s focus in care homes, while Sumners Farm Close in Harlow, Essex was selected of the bids submitted by the Group’s Manorcourt Homecare team. Operations director (homecare) Janice King and director of clinical governance Maggie McDow braved the elements to help the Meadow House team refresh the car park and front of the home. And at Olive House, CEO Gordon Cochrane, HR director Sam Dixon, finance director, Matt King and chief

Nurse to retire after 18 years

operating officer Helen Gidlow had their rollers and wallpaper paste at the ready to re-decorate the communal dining room. Meanwhile, in Harlow, director of estates and property services David Smith and operations director (care homes) Tony Beorby visited with spades and shovels to help refresh the communal garden at Sumners Farm Close – an extra care independent living service. The project was launched last year as a way for senior leaders to learn more about the day to day delivery of care and to encourage staff to speak with managers about ideas, issues and challenges. Gordon said: “We learnt such a lot from our back to the floor days last year, we knew that the project would

become a regular part of our calendar. “It was encouraging that so many of our homes and homecare branches submitted applications for visits. We all thoroughly enjoyed getting ‘stuck in’ and helping our staff. “The teams at our homes do such an incredible job every day, and our aim with this project is to work alongside frontline staff, so they see that we are truly focused on having a first-hand understanding of the daily experiences they face to successfully deliver care. It’s incredibly important that we spend time like this, working with and talking to our teams, who are at the core of our service. “I hope we made a small difference to each location we visited this time around and we look forward to announcing our next bids soon.”

A MEMBER of staff who has spent 18 years caring for others has retired from a Peterborough nursing home. Jan Combe joined Park House in 2001 having previously worked at Peterborough District Hospital. At Park House, she has worked as a nurse, caring for many residents over the years. Jan originally completed nursing training in Bradford, following her chosen career path in care. Home manager Mungwaluku Mupatu presented Jan with a bouquet of flowers to mark her retirement. He said: “Jan has been such an important part of the team at Park House and has spent so many years caring for our residents. “She has made a real difference to the lives of people who live here and she will be missed. It’s a sad loss for Park House as Jan is such an experienced and kind nurse; all the residents and staff will miss her greatly. On behalf of the entire team I would like to wish Jan an enjoyable and relaxing retirement.”

A Skills for Care endorsed provider, Curve Learning offer accredited training in over 40 subject areas. For a full list of subjects available please visit our website at www.curvelearning.org.uk or call us for a chat on 01924 842787. We provide classroom training that is CPD Accredited to Level 2 or 3; Level 3 Train the Trainer programmes or Level 2 eLearning courses. We are able to deliver training anywhere in the UK, but also have a number of external events planned in addition to courses at our head office in West Yorkshire. eLearning: 28 accredited courses available with annual or monthly payment options. Prices are extremely competitive for this flexible solution. Staff can simply print their own certificate after completion of each course. Upcoming Level 3 Train the Trainer events: • 10th – 14th June, Manchester • 8th – 12th July, Durham • 13th – 15th August, Leicester • 16th – 20th September, Manchester • 17th – 19th September, Milton Keynes

Level 3 Safeguarding for Managers event: • 3rd July, Wakefield (£50 per person + VAT)

Courses to be covered include M&H, First Aid, Safeguarding, Medication, Infection Control & Food Hygiene. We also have a number of events planned at our training centre each month. For more info visit our website at www.curvelearning.org.uk/course-calendar

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CARINGTRAINING AND RECRUITMENT

Good nutrition and hydration is about more than risk assessments By Melanie Weatherley

DEHYDRATION and malnutrition can have serious, even fatal consequences for our care home residents and those receiving care at home. Care providers, commissioners and regulators are rightly concerned to make sure the vulnerable adults we support are able to have a nutritionally balanced diet and an appropriate amount of fluids. We also need to be vigilant to weight loss and other signs and symptoms of deterioration. A number of training programmes, assessment tools and innovative ways of monitoring food and drink intake have been developed. Many of them can be very helpful to care providers, although the variety of approaches can be confusing to care staff and relatives. MUST scores and regular recording of service user’s weight has become business as usual in residential settings. These clinical interventions can support individuals to avoid skin breakdown, and other effects of poor nutrition and hydration, but do they go far enough? Should we be approaching this issue from a different direction? Dieticians, catering staff and managers in care homes spend a lot of time planning balanced, nutritious meals, but is this enough? Food and drink are central to human interaction, shared meals are important in most cultures, with celebrations, rites of passage and disasters all being marked by food and drink. The Wedding Breakfast is often as important as the ceremony itself, and certainly takes more planning,

Melanie Weatherley and more expense. The traditional saying “Put ‘t kettle on Mother, there’s trouble at ‘t Mill” encapsulates the common reaction to offer a drink to friends and loved ones who are in difficult circumstances. Getting to know people often takes place over food, whether building a long term partnership over a romantic dinner, or finding out about new work colleagues over a pizza. When we need support from others with preparation and consumption, are we empowered to keep this relationship with food and drink. Residential settings often build significant dates into the life of the home, with parties at Christmas etc, but how many know how each of their residents marked these important dates? Most of us have our own, or family traditions about the detailed way that we prepare these meals. Some like their sprouts al dente and some prefer them almost disintegrating, but who added almonds, or a

teaspoonful of honey? As well as bringing back memories on the day itself, discussions about the “right” way to prepare a dish can provide meaningful activity on a wet winter afternoon. New residents may find the communal dining room overwhelming. Mealtimes which are a more intimate affair, with small groups eating together as they would have done before they moved into a care home might be a good way to introduce someone into the community. Some people may prefer dining regularly in this way except at times of celebration. Eating together builds communities, should members of staff be seen as part of the community? Unless residents need a lot of support with feeding, could the assistance be provided in a more dignified way by a fellow diner rather than a staff member who is outside of the mealtime experience? This might have the added bonus of enabling staff to enjoy a balanced meal rather than snacking on less nutritious food. Home care visits which support with lunch and tea can be as little as 15 minutes long. This makes it almost impossible to enable service users to enjoy the experience of mealtime in the way that they did when they were able to prepare and serve their own food, unless providers and staff understand the importance of food and drink both culturally and nutritionally. When developing the personcentred care plan, we should take time to find out what meal times involved for each individual, and

which aspects are important. This is not just about which foods cause intolerance but details such as those who have always used a toast rack may not enjoy toast which is buttered hot. Ready made meals deliver nutritious, well cooked food in a manageable amount of time, but on their own they may not be appetising. A small garnish or bread and butter can raise the ordinary into a pleasure. Eating alone can be lonely, although many older people accept this as routine. Service users who are able to could be encouraged to join community lunches where they exist, or think about setting one up if not. For the housebound who are reluctant to eat alone, it may be appropriate for care providers to request time for staff to stay with them until the end of the meal. Sharing a drink will almost certainly encourage service users to increase their fluid intake, and gives staff the opportunity to do the same. Fluids are as important as food, both clinically and culturally. We enjoy meeting friends for coffee, or a drink, and tea-making is surrounded by ritual around the world. The ability to prepare the service user’s drink of choice in exactly the way that they would have done themselves is a key skill for the care assistant. If all staff were experts in this, it would improve wellbeing as well as hydration levels. Could this approach be as effective as the clinical approaches to assessment and monitoring? n Melanie Weatherley is CEO of Walnut Care, chair of Lincolnshire Association and co-chair of Care Association Alliance.

Lindsay flies flag for care homes at awards A CLINICAL manager at a south coast care home provider is in the running for one of the UK’s top professional nursing awards. Colten Care’s Lindsay Rees is the only representative of the private care home sector on the five-strong shortlist for the Nursing Older People category at the RCNi Nurse Awards. Now in its 32nd year, the awards cover all aspects of nursing and mainly attract entries from across the NHS. This year, 700 entries have been whittled down to 80 finalists in 16 categories. Lindsay’s nomination followed the success of a nurse-led risk factor plan she introduced to cut the number of falls experienced by residents at two pilot nursing homes, Braemar Lodge in Salisbury and a dedicated dementia home, The Aldbury, in Poole. Her aim is to help nurse colleagues understand the causes of falls and put measures in place to reduce the risk while promoting residents’ independence and wellbeing. The results have been dramatic. Braemar Lodge is recording 47 per cent fewer falls per week with The Aldbury witnessing a reduction of 35 per cent. Lindsay, who did her nurse training at Southampton General Hospital and has strategic clinical care responsibilities for more than 1,000 Colten Care residents, said: “The more we can reduce the number of falls in care homes, the more we can support residents’ quality of life and avoid hospital admissions.

Lindsay Rees “I’ve had such a lot of support from colleagues and managers at Colten Care to make this initiative a reality and I’m thrilled that our success so far has been recognised nationally with a place on the Nurse Awards shortlist.” To meet the awards criteria, Lindsay presented

evidence to a panel of expert judges on how her falls initiatives has made a positive difference to nursing practice. Aside from the Nurse Awards, Lindsay chose falls prevention as the focus of her year on a Masterslevel programme at King’s College London, the UK’s top university for nursing. She has also presented findings from her falls initiative to the Health Education England Patient Advisory Forum and at a House of Lords reception. Following the success of the pilots, Colten Care is looking to roll out the same falls management approach across all 21 of its homes in Dorset, Hampshire, Wiltshire and Sussex. Operations director Elaine Farrer added: “Lindsay introduced and developed the individual falls risk factor assessment after extensive research, including an in-depth literature review, and backed it with a staff education and awareness programme. We have been delighted to support her as part of her career development. “Lindsay’s success goes to show that care home nursing is a desirable, prestigious job and that professionals are needed to deliver high-quality care to residents. “The Nurse Awards are a celebration of all that’s best in nursing care and what Lindsay is doing is certainly a prime example of that.” Winners of the Nurse Awards will be announced at a ceremony at the Westminster Park Plaza, London on July 3.

CARINGTRAINING AND RECRUITMENT

Course is granted RCN accreditation for the third time

Oake Meadows resident Kevin Hunt and student Elinor Bates.

Home teams with colleges to support young carers OAKE Meadows in Taunton is supporting local college students looking for work experience opportunities in the health and social care sector. Vicky Hunt and Kanisha Foster from Taunton and Bridgewater College and Elinor Bates from Richard Huish College are studying Health & Social Care Level 1 & 2 and needed an industry-based placement to support their studies. Louis du Toit, activities coordinator at Oake Meadows, has been an advocate for the successful relationship between the home and local colleges. He believes the inter-generational interaction not only has positive outcomes for the students and their studies but also provides stimulation for the residents.

He said: “Since starting in my role as activities coordinator two years ago, I knew I wanted to get something like this work experience placement put in motion. “Having the students in really brightens the residents’ days and everyone always has a wonderful time, especially when taking part in the activities. “Though the things the students can do are limited, I always make sure to assign time to speaking to our dedicated carers and nurses so that the students can get a real feel of what it’s like to work in a care home.” The students spend time in various different sections of the home, learning important procedures including medicine monitoring, meal time supervision and activities planning and coordination.

SUNRISE Senior Living UK and Gracewell Healthcare’s clinical development and leadership training programme has received re-accreditation from the Royal College of Nursing for the third year. The programme is available to deputy managers, care leaders and senior nursing team members who are looking to develop into leadership roles working in Sunrise Senior Living UK’s 25 communities and Gracewell Healthcare’s 21 homes. It exists to ensure the staff responsible for leading the provision of care and nursing in Sunrise communities and Gracewell homes have the expertise and skills needed to champion clinical governance, as well as providing them with the continual support throughout their career to ensure they build skills for the longer term. Learning and development manager Dawn Buchanan-Hole said: “We are thrilled that the RCN has decided to grant our clinical development and leadership training programme re-accreditation for the third time in formal recognition of its success. “Like the RCN, we are committed to offering lifelong learning opportunities to care leaders and deputy leaders across the organisation. “The care sector can only benefit from the strengthening of CPD opportunities and workforce training. Our programme is designed to guide our employees to create a culture of continuous improvement and committed care to every single individual in our communities.

We look forward to continuing to offer the course to future cohorts and seeing it go from strength to strength.” After starting in 2014 the programme continues to be reviewed to ensure it is relevant and up to date with changes in practice ,and that it meets with the learning outcomes required and, over the past five years continues delivering to Sunrise and Gracewell’s high standards of excellence in care. All team members who take part in the training have also benefited from its focus on Continuing Professional Development, including the opportunity it offers to team members to develop individual objectives and reflect upon their role and journey. The RCN’s accreditation means the programme has been found to comply with the body’s standards of excellence and best practice promoted across the country.

Emma is outstanding Home says fond farewell to achiever of the year its retiring deputy manager EMMA McMillan, deputy manager at Claremont Parkway Care Home in Kettering, has received the national award for “Outstanding Achiever of the Year” from training provider Qube. The award recognises her success in gaining qualifications in health and social care management and putting her learning into practice to make a difference at work. Claremont Parkway is run by national care provider brighterkind. Chief operations officer Lorraine McGarry-Wall said: “Emma typifies the sort of young person that we want to attract into the care sector, where they can make a difference for the better to people’s lives and progress in a fulfilling career.” Emma successfully completed courses to gain qualifications in Team Leading Level 2, Health and Social Care Level 3, Management Level 3 and Management Level 4. She took on a new role at work where she was responsible for all the admissions and discharges into the home.

In this job she utilised some of her course work to improve documentation and information gathering for prospective admissions. This enhanced the care provided as it supported care team to access essential information quickly ensuring appropriate interventions and level of support.

A WEST Sussex care home has said a fond farewell to its deputy manager as she takes early retirement. Alison Barrett had a long nursing career, mainly at Southlands Hospital in Shoreham, before joining the team at Valerie Manor in Upper Beeding. She was integral in leading the home to gaining two outstanding CQC ratings and with her help, Valerie Manor was the first home in the county to achieve. Zoe Fry, owner and manager, said: “We were incredibly lucky here at Valerie Manor when Alison applied for a job when we were preparing to open the nursing wing in March 2011. “I couldn’t ask for a better deputy manager to take the nursing wing forward with me and our team. During this time, we have won national awards, including the best care team, best individual Independent care home and, last year, best nursing care. “Alison has provided professional, high standards of nursing care and has been not only a role model but a friend to staff, residents and their families during her time here.

“Her clinical skills and expertise have led us to become a platinum home for providing end-of-life care for our residents as part of the Gold Standards Framework.” Alison qualified as a nurse at Southlands Hospital in March 1986 and spent most of her nursing career there, including as an orthopaedic ward sister. She had many years of experience in elderly care, orthopaedics and management.

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CONTENT It provides over 300 fully illustrated guidelines, which are already used in the NHS and UK universities, so you know you can rely on them? Everything is evidence-based and double-blind peer-reviewed, so it helps your staﬀ put best practice into practice?

It provides revalidation and CPD tools for your registered nurses, to help them get ready for their revalidation date? It allows you to reduce your face-to-face training costs by covering the theory in advance with e-learning and online tests?

AVAILABILITY It allows your staff to access their personalised training account 24/7, so they can train at a time that suits them (and you)? It allows your staff to keep their CPD records safely in one place? It allows staff to access the training on PC, tablet or mobile phone?

It allows you to set up teams and managers and allocate diﬀerent content to them? It allows you to download their certiﬁcates, making it easy for you to maintain the correct records?

POLICIES AND TRAINING It allows you to add comments, to tailor content to the local setting? It allows you to insert links to your own policies, procedures and training materials, so that people know it’s the place to go for information? It keeps everything up to date for you, so you don’t have to worry about that? It provides you with content for your own in-house training sessions?

It includes a huge number of nursing procedures, already used in the NHS? Its series on the Care Certiﬁcate is comprehensive, fully illustrated and brought to life with case histories and practical tips? It has comprehensive fully illustrated content on moving and handling that can refresh techniques taught in face-to-face training with a quick glance?

STAY IN CONTROL It allows you to set tests for your users according to their needs? You can schedule tests so that they expire and have to be retaken after a period of time, such as a year? You can access hundreds of relevant questions in order to compile your own tailored tests?

It allows you to convert your existing paper test to online, so that the system will do the chore of marking for you? It allows you to find out easily who still needs to complete their training? It allows you to download staff pass certificates yourself?

VALUE FOR MONEY Is the cost per user incredibly good value? Does the provider have a huge number of positive testimonials on their website? Do the testimonials on their website repeatedly praise the provider’s customer service?

Does the product come with a guarantee to fully investigate any queries you might have about the evidence on which the content is based? Is an online demo and free trial available so that you can try before you buy?

To ﬁnd out more about how clinicalskills.net can help your care home, download our guide at https://skillsforcarehomes.com, call now on 020 8088 0336 or email info@clinicalskills.net Clinical Skills Ltd, 114 Park Road, Chiswick, London W4 3HP. Company registration number 5105852

CARINGNEWS

Homes honoured for providing gold care for the long term

Willows Care Home in Romford was joined by the McDonald’s community group to help support them in the re-decoration of its dementia unit. The group frequently hold events and support the community in a number of ways, and when the opportunity to help a local care home along, they jumped at the chance. The team painted the corridors of the dementia unit and applied vinyls to the walls, to create an interactive experience for residents. The colours were specially selected to ensure it brings a sense of calm and relaxation across the unit.

FIFTY care homes from across England have been honoured for the proactive, personalised care they provide their residents, joining a national momentum of good practice that’s seen 750 nursing and residential homes rise to the challenge of delivering quality endof-life care since 2004. All 50 of the homes received the Gold Standards Framework Quality Hallmark at a special ceremony in London in recognition of their achievements in delivering on their residents’ wishes and increasing workforce confidence while reducing hospital admissions. Presenting the awards, Vic Rayner, executive director of National Care Forum, one of the four major care home bodies to endorse the GSF programme, praised these homes for pioneering the active, individualised approach recently advocated in the NHS Long Term Plan. She said: “Residents in Gold Standards Framework accredited care homes are receiving the personalised, proactive care people want and deserve as they approach the end of their life. “These homes should be congratulated for being frontrunners by embedding the principles of the newly published NHS Long Term Plan ahead of time, helping more people die where and how they would choose as well as reducing avoidable

Representatives from Whiteley House Nursing Home in Walton-on-Thames with their award. hospital admissions.” Fifteen of the successful homes were receiving the award for the first time, while for the remaining 35 this was the second, third or fourth time the quality of their care has been recognised as excellent and accredited. More than 3,000 homes have now completed the GSF Care Homes Programme since it was launched 15 years ago, raising levels of staff confidence and competence in thousands of care home staff, thereby improving care for residents. Homes must achieve a range of quality standards, evaluated with key outcomes measures, as well as submit

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a portfolio of evidence demonstrating that the changes they’ve undertaken are truly embedded in the care they provide residents and their families. Typically, GSF halve crisis hospital admissions and deaths and increase the number of residents dying in the care homes, in line with their wishes, leading to greater satisfaction for residents, their families and staff as well as significant cost savings for the NHS. Keri Thomas, GSF founder and clinical director, added: “In the 15 years since we launched the original GSF Care Homes Programme, homes have made huge strides in how they care for their residents as they approach the end of their lives. “With the anticipated increase in the number of people dying in care homes in the next decade, it’s essential that the care homes across the country take inspiration from these homes and follow their example, providing all of their residents with the proactive and personalised care they need and deserve.” Everyone in GSF accredited homes, ranging from nurses to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences.

CARINGHEALTH+CARE PREVIEW

Show set for Gainsborough to showcase G360 ExCel return total solution services at event

EUROPE’S largest event dedicated to building a better future for care returns to ExCeL, London on June 26 and 27. The Residential & Home Care Show, part of Health+Care, will welcome thousands of care business owners, directors and managers, all wanting to find solutions to their challenges and get guidance on providing the best possible care. The show gives senior professionals from the health and care sector the opportunity to come together to learn from fellow care providers who are succeeding in this challenging market and regulators whose policies impact the service they provide. With more than 100 sessions in five theatres full of world-class presentations and discussions from companies such as UKHCA, CQC, National Care Association and Age UK. The full programme is now available so take a look at the impressive line-up. Senior care professionals are entitled to a complimentary pass to attend the event for free, saving £899 +VAT. The number of complimentary places is limited, so guarantee your place by booking today at www. residentialandhomecareshow. co.uk/caringuk

GAINSBOROUGH Specialist Bathrooms will be exhibiting its complete care bathroom design, installation and project management services – G360 Solutions – at The Residential and Home Care Show. Stand D14, The Residential and Home Care Show, part of the Health + Care series. G360 Specialist Bathroom Solutions deliver a first in the healthcare sector. Leveraging more than 30 years of UK manufacturing expertise and as part of the Gainsborough Healthcare Group, G360 services deliver the total transformation solution that encompass all aspects of specialist bathroom implementation – from concept to completion and beyond. Peter Eckhardt, CEO of Gainsborough Healthcare Group, said: “G360 is a game changer within long-term care. “Care home and hospital procurement now have a single source for infinite accessible bathroom and wet room possibilities. “We stand ready at The Residential and Home Care Show to discuss individual needs with healthcare providers and to explain why G360 delivers significant ROI and CQC excellence.” With its flexible customer-centric approach, Gainsborough has the specialist capabilities to provide a turnkey solution that covers every bathroom fixture and fitting – synergising to ensure quality care,

maximum safety and long-term value. On stand D14, Gainsborough will be exhibiting a complete specialist wet room which will showcase its quality delivery and product specification. Alongside this feature Gainsborough will be providing live demonstrations of its popular Gentona and Sentes power assisted baths. The Gentona is an ultra-efficient hi-lo bathing solution that facilitates safer moving and handling and integrated antimicrobial protection The reclining Sentes offers a trusted bathing solution for users who require greater postural support and have more complex needs. Both baths are proven to deliver care excellence and robust performance in high traffic environments. Visitors to the show will be able to discuss their specialist bathroom and wet room requirements on a one-to-

one basis with senior Gainsborough representatives. They will explain that by outsourcing all washroom installations to Gainsborough, healthcare providers benefit from significant commercial advantages. The G360 platform acts as a diligent extension to client internal resources through dedicated account managers focused on seamless implementation. Gainsborough provides six key areas of support: n Power-assisted baths, UK manufactured. n Accessible bathrooms and wet rooms. n Transfer, toileting and washing equipment. n Project design and technical support. n Enablement pre-works, installation and project management. n Servicing, maintenance and testing.

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BUILDING A BETTER FUTURE FOR CARE The Residential & Home Care Show returns on 26th - 27th June 2019 at London ExCel, it’s the event where owners, directors, CEO’s, head of departments, registered managers and senior management teams from care homes, dementia homes, nursing homes, care villages, extra care specialists, housing associations and all forms of home care providers gather to gain ideas, products and services to boost their business and improve levels of care.

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PART

Keynote Speakers Include:

Debbie Westhead Interim Chief Inspector for Adult Social Care CQC

Part of:

David Holmes Chairman Ashcroft Care Services

Paul Hayes Chief Commercial Officer Four Seasons Healthcare

Mike Smith Managing Director Trinity Homecare

Michael Hodges Director & Head of Consultancy Christie & Co

The Residential & Home Care Show is run in association with:

PART OF:

NCF THE NATIONAL CARE FORUM

26 - 27 JUNE 2019 + ExCeL LONDON Education partner:

Organised by:

CARINGTECHNOLOGY AND SOFTWARE

Light projection game makes all the difference STAFF at MHA Langholme care home in Falmouth were left in awe after seeing first-hand the transformative effect a motion-activated sensory projection had on residents living with dementia. With the goal of stimulating, engaging and relaxing the mind, the projection technology, which is manufactured in the UK, comes equipped with quizzes, music and themes that have been designed to prompt conversation, spark nostalgia and maintain memory. Its use of therapeutic scenes and sounds which derive from nature

have been known to instantly improve a dementia resident’s sense of calm. Home manager Maria Brown said: “I first noticed the effect one of these projection games could have when a company came to demonstrate it at our summer fair last year, after seeing one of our dementia residents, who was visibly distressed at the number of people around her, immediately become immersed in the interactive game. “After that, I remember telling our team that we simply had to have one, whatever it takes.”

Through this OM Interactive motion-activated technology, residents can reach out to pop a bubble, grow a flower simply by touching it, and even dip their toes in the water as the tide rolls in – all without leaving the sense of security that their own room provides. This is made possible by the equipment’s portable and heightadjustable properties which are able to project coloured streams of light onto any table, bed or floor. For many mid-to-late stage dementia residents, the ability to speak or recognise loved ones can be

a struggle. But with this new activity that all generations can enjoy, including children and their grandparents alike, staff at MHA Langholme have ensured that families can connect in a new way. Administration manager Kate Bateson added: “We understand the benefits that social interaction has on the day-to-day lives of our residents. “The effect this technology has isn’t like anything I have ever seen before – its ability to soothe and engage residents is enough to bring a tear to anyone’s eye.”

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34 CARINGTECHNOLOGY

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John Lewis & Partners in Peterborough has donated 14 sensory dolls to Tanglewood’s Cedar Falls in Spalding for residents living with dementia. The donation was organised by Simon Ragsdell, whose mother lives at the care home and who extensively fundraises throughout the year for the facility. It comes after Simon, who works part time for John Lewis, bought four sensory dolls last year for the residents with funds he raised.

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We won an award!

New care home enjoys a successful open day WALBERTON Place Care Home was declared officially open by Parish Council chair Suzanne Clark, who cut the ribbon at a special event. Guests included the Mayor of Arundel Lucy Ashworth and more than 60 people, including local GPs and health care professionals, members of community groups, schools and other services in the area. The event was followed by a public open day attended by more than 100 people from the local area who had the opportunity to take a tour of the home and meet the care team. “We are delighted that so many people have come to see our

new care home” said Alykhan Kachra, managing director of Country Court Care. “We’ve been made to feel very welcome in Walberton, we look forward to continuing to build on our local relationships and making Walberton Place a real asset for the village.” The new home has been completely rebuilt on the site of a previous care facility. The residential and specialist dementia care home has 80 en-suite bedrooms, with walk-in wet rooms. The interior décor in the lounge and dining areas draws inspiration from the local area. The care home features its own ‘Honey Pot’ tearoom café, cinema room, ‘Elegance’ hairdressing salon, enclosed courtyard garden and ‘Horse & Jockey’ pub named in recognition of the local racecourse at Fontwell Park. Walberton Place features a dedicated dementia friendly activities room with an interactive ‘OMi’ table. The interactive projection system features games, music and social activities to engage and motivate all generations. Residents will be able to enjoy a wide range of daily activities tailored to their individual needs and preferences from gardening and crafts to games and singing. The care team will be led by home manager Cheryl Rolt, who brings many years of experience in the care sector. Together with her husband Peter, Cheryl recently relocated to West Sussex from Milton Keynes where she managed Country Court Care’s Lakeview Lodge Care Home. The new care home has already brought more than 30 new jobs to the village, with more positions becoming available in the next 12 months.

Reduce your running costs by up to 30 per cent DID you know that an effective asset management process could reduce your running costs by up to 30 per cent? But what is asset management and why is it important for the care industry? Every home will have valuable and essential equipment keeping it running smoothly day to day, often moved around some of this can go missing or get broken. By implementing an asset management process you know exactly what you own, where it is, who is using it and what value it brings to your business. You can also store data so you can see if items are still within warranty, saving you money on unnecessary repair or replacement. AssetBlox is a cloud-based annual subscription asset management suite, using a smart phone app with barcode scanning, putting the control of your assets into the palm of your hand. For more than 25 years our team has helped customers understand the stuff that makes up their business, implementing asset management solutions into leading global organisations, but we are just as committed to local businesses, facilitating simple process implementation and enabling your business to rapidly start realising those savings. Less cost, more care. Enquiries: To find out more call 01733 942024 or email care@indigomountain.co.uk

36 CARINGTECHNOLOGY

AND SOFTWARE

Advertiser’s announcement

Courtney Thorne’s CT Cloud benefits care home managers Revolutionise care planning and home management ARE YOU ready to benefit from the digital revolution and maximise your time to care? Developed by care providers specifically for your benefit, CareDocs is an innovative computer-based care planning and home management system suitable for any care setting. With the ability to change the way you manage and provide care by switching to a digital and mobile supported system, you can join those taking the initiative and introduce benefit across your care business. With the option to access their system from any internet enabled device, CareDocs Cloud customers benefit from unrestricted licenses for care and service staff.

On the go access to all of your residents’ information, including editing assessments and viewing care plans, will allow your staff to work efficiently and effectively, by providing point of care recording. The CareDocs Business Management Portal and Messaging Centre will allow you to keep control of your business by monitoring critical KPIs and reports from any location, while ensuring that you never miss important communications. For your residents, CareDocs Connect will allow essential family and friends social engagement, including image and document uploads, meaning they never feel too far from those that matter the most.

Advertiser’s announcement

The award-winning free management system AWARD-winning free care management system Log my Care is the easiest way to move your care service to electronic care planning. The intuitive system has been developed by carers for carers and is specifically designed to overcome the challenging amounts of administration and paperwork involved in care delivery. We saw the problems first-hand that were being faced by care providers and decided to create a simple care management system to overcome this. We’ve split it into two parts. The first is a nifty smartphone app, which carers and frontline staff use to record information at point of care. This shows them their daily to-do list, letting them know what they need to do and when. It enables better care delivery and is full of helpful features like charts and second signature sign off. The second part is called the ‘Care Office’ a web portal that gives care managers, seniors and owners the simplest way of coordinating care delivery across your whole service. It helps to set care standards, provide an audit trail and provide instant alerts for incidents. All of this while reducing repetitive administration and freeing up time. It’s clear that the UK care sector is under severe financial pressure. That’s why Log my Care has taken the decision to make the core system completely free. This combined with clever features like shift-passwords

A RECENT survey of 860 registered care home managers by Research UK Partners UK Ltd revealed that four out of five feel more pressure at work than ever. The stress of answering families’ enquiries, meeting CQC requirements, together with daily tasks can become overwhelming. Many people nowadays store pictures on Dropbox, use iCloud with their iPhones and listen to music on Spotify, demonstrating that cloud-based services are making much of our personal life easier. But what does ‘Cloud’ technology have to offer to care homes, residents, nurses, clerical and management staff? Courtney Thorne’s CT Cloud has been developed to help care home managers by providing them with a crucial audit and data measuring service. By monitoring, recording and analysing care home activity (staff performance, efficiency and effectiveness), daily customised reports are emailed automatically to authorised users. Managers and stakeholders can now receive reports automatically prepared, rather than spending hours collating data and going through physical paperwork. These reports assist in CQC inspections with data and analysis available showing best practice, trends and where improvements are being made. Families might have concerns about loved ones – how often they were seen by a nurse, how quickly

carers respond and how often calls are made. Data collected by the Courtney Thorne nurse call system is automatically backed up and then made available providing custom reports to evidence the safe and responsive care provided. CT Cloud focuses on its ease of access, sharing of information, and ultimately reducing costs while improving efficiency. System and organisational datasharing with instant access to statistics, analysis and reports on the services provided, all from one central, secure and controllable place. As soon data is uploaded, those permitted access can review and use it. This enables a rapid reaction to internal and external events, getting the most up to date information into the right hands for making the right decisions for those in care. Courtney Thorne’s CT Cloud assists managers in meeting and often exceeding the CQC’s fundamental standards, prepare for inspections and improve care to residents.

CoolCare releases major software update

means that providers don’t need to spend large amounts on hardware and infrastructure. Most care systems on the market claim to save frontline care staff time. However, members of the Log my Care community, reported a saving of two hours of time per staff member each day. This is huge, however unsurprising. As after working in the industry for a number of years, the team realised that no one had made a care management system designed to cater for the different day to day requirements of carers, seniors, managers and owners. Log my Care can be up and running in your care service in a matter of minutes.

CARE home software provider CoolCare has updated its CoolCare4 product with a major release less than a year after its official launch . The CoolCare 4.2 release includes a redesigned staff calendar and the ability to export custom made reports into Excel, alongside a wide range of smaller improvements across the system. Tech director Leigh Ellis said: “Using the latest software development techniques means we are now able to make improvements and release them to our customers on a regular basis. “Since our launch, we’ve made a series of smaller update releases but 4.2 is our biggest to date. It follows initial positive user feedback about our staff calendar and how it was helping them drive improvements in their home. “We’ve therefore given it an even stronger focus on managing training compliance in an even more intuitive way. “Direct access to data has also been a frequent request from customers. CoolCare has a suite of reports already so by making CoolCare4’s custombuilt reports exportable to Excel as well as PDF, CoolCare customers will be able to tap further into that wealth of data they have acquired. “It gives care providers the flexibility to be able to sort and analyse the data available exactly as their business requires.” CoolCare has as full roadmap of planned development which is automatically provided to CoolCare4 customers through the regular, often fortnightly, updates. The roadmap remains under constant review, listening to the needs of the sector and ensuring

Leigh Ellis the highest priority features are developed first. Taking this approach gives CoolCare great flexibility in adjusting its plans in the face of the ever-changing realities of the social care sector. The next major release, 4.3 will be announced in the coming months and is expected to include updates to CoolCare4’s rostering system. Enquiries: Visit www.coolcare4.co.uk

Switching to electronic documents makes you more effective, saves time & money!

CQC looks for the use of technology in the delivery of care as one its key measures. Every service user needs and deserves the best available care. Enabling delivery of high quality care is essential for the care home, service user, caregiver and their families and friends. Monitoring of that care and evidence of its delivery is required by the regulator. One of the first issues that may daunt you about going digital may be the switching cost in terms of time, training and cost. This is where Cura makes a real difference. We hand-hold you through every step of the way and you will wonder why this was not done so much earlier however challenging the process of change may be. Cura means care…and that also means we care about the success of your journey to electronic care management. For more information on how we can support your care initiatives, please visit us at www.cura.systems or call us on 020 3621 9111.

gazine” whilst Please quote “Caring UK Ma to get your FREE booking your Cura demonstration Record Keeping’. slide deck ‘Switching to Electronic

“Going digital is the future for residential care. For us it was obvious that Cura was the next step forward.” Joanna Nykiel, Director

“We were not using anything electronic based before and everything was paper-based. I personally preferred Cura because it’s so adaptable.” Kim Hunt, Director

“Using Cura daily reports have improved our records in real-time and our records are now far more accurate.” Amy Kelly, Deputy Manager

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CARING CLEANING & HYGIENE Dunstan Court, an extra care scheme in Cambridge run by CHS Group, has been awarded a five-star food hygiene rating following an unannounced inspection. This means CHS Group’s three residential care homes, three extra care schemes and two nurseries have all have been rated as having five-star kitchens. The Food Hygiene Rating Scheme is a partnership initiative between local authorities and the Food Standards Agency. The scheme provides consumers with information about hygiene standards in food premises at the time they were inspected. Inspections are carried out by local authority food safety officers to check compliance with legal requirements. The rating given reflects the inspection findings.

Beaucare launch CareClean™ Premium Laundry Range BEAUCARE® Medical announces the launch of their CareClean™ premium concentrated laundry range, the new lines include bactericidal laundry detergent, fabric conditioner, destainer and sanitiser dedicated for use in professional environments including the care industry. The range is a cost effective solution which incorporates a powerful bactericidal action, along with the capability to work at low temperatures and deal with severe soilage problems. The detergent incorporates a spring fragrance

for long lasting freshness. All of the range is designed for use through Beaucare’s automatic dosing machines, ensuring ease of use for the care home laundry staff. They are available in 20, 10 and five-litre durable plastic tubs with secure screw lids for safe storage. Full product information literature is available on the range. Enquiries: For further details on the CareClean™ Laundry, contact the sales team on 01423 878899.

Advertiser’s announcement

Your one click solution for labelling residents’ clothes WITH more than 13 million items of clothing being washed every week in UK care homes, it’s no wonder residents’ clothing gets mislaid and lost. Whether it’s a name label which has fallen off leaving the garment unidentifiable, or the writing from the permanent marker used has faded leaving the name unreadable. Across the UK, busy care home staff spend more than 6,000 hours a week rummaging through lost property and residents’ rooms to find mislaid clothing. That’s time that could be devoted to what your team does best, caring for your residents. Furthermore, if you ask a relative of someone in a care home if they have any concerns, fairly soon they will tell you they find it distressing to see their loved one in the wrong clothes. Lost, unnamed and incorrectly labelled clothing is the second most common complaint with families of residents about their relatives’ care home. Step forward Snappy Tags. Increasingly care homes have seen the benefit of using Snappy Tags to label their residents’ clothing. Snappy Tags are discreet and resemble small buttons, making them comfortable and unobtrusive to the wearer.

Names are permanently laser etched into the tag, ensuring they will never fade, even in multiple harsh industrial laundry conditions. Snappy Tags are simply snapped onto the garment seam or laundry label using the applicator, and although they will not fall off in the laundry process they can be easily removed using the applicator and reapplied to a new item of clothing. Snappy Tags can be etched with either the resident’s name or the care home room number, so depending on whether the resident has long term needs, or if they’re staying for a short period of respite, the tag works equally well. Dale-Jaimé Matthews from the Future Care group said: “Snappy Tags have made it so much easier to keep track of all of our residents’ clothing since introducing this product throughout our care homes. “We have for years been trying to find a product just like this, everything else we have tried has failed. “Now nothing gets lost and the staff, relatives and residents have one less thing to worry about. “The little tags have given back hours of time to our laundry staff and have provided peace of mind with the residents and their families for their items of clothing.”

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CARE HOME SALES NATIONWIDE

Bury St Edmunds extra care scheme acquired

Page 45

Apartments released at £16m care village

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Scottish home revamped after £9m investment

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First brick laid at housing scheme RAPPORT Housing & Care representatives gathered at The Orpines in Wateringbury to lay the first brick and celebrate work commencing on the site of the extra care housing scheme. The charity’s executive directors joined the site team from Jenner to mark the first milestone in the development project, which is due for completion in the summer of 2020. Once complete, the scheme will provide 51 one-and two-bedroom apartments for over 55s, as well as on-site communal facilities including a hair salon and restaurant, care and support. The apartments will be available on an affordable rent basis, via Tonbridge & Malling Borough Council, to buy through Older Person’s Shared Ownership and to buy on the open market, providing much needed accommodation, which is both appropriate and affordable for those in

later life. Leon Steer, chief executive of Rapport Housing & Care, said: “We are thrilled to be able to celebrate work starting on site. The scheme has been in the pipeline for a few years now, so it is great to be making a start. “Like most rural communities, Wateringbury will need provision of housing for older people, so that those who have lived in the village all of their life, do not need to move away because the support they need is unavailable. “Part of our charitable ethos is to provide housing and care to those of all walks of life, so we are delighted to be supporting the community in Wateringbury, in addition to providing a number of affordable apartments.” The Wateringbury scheme is part of a development project that will see Rapport Housing & Care deliver 235 apartments for over 55s within three years.

CEO Leon Steer, director of finance and asset management Jane Iley and director of operations Katrina Levett on site.

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£7.5m sheltered housing scheme opens at Danemore Tenterden A MAJOR landmark in Ashford Borough Council’s multi-millionpound modernisation plan for its sheltered housing schemes has seen the re-opening of the £7.5m Danemore scheme in Tenterden. The new-look Danemore provides 34 homes for affordable rent for older people, together with four chalet bungalows which will be sold on the open market. Modelled on the multi-awardwinning Farrow Court scheme developed by the council in south Ashford, Danemore has 25 one bedroom and nine two-bedroom apartments. “The first tenants have moved in and I’m delighted to say that we are already seeing a really happy community atmosphere being generated there,” said Sharon Williams, head of housing at Ashford Borough Council. “Farrow Court was the first project in our proactive approach to sheltered scheme remodelling and it has set the bar high. “With the addition of Danemore and other schemes in the pipeline, we are making real progress in tackling the needs of an ageing population and helping to reduce social isolation.” There is a large communal lounge and kitchen, laundry room, guest suite, buggy store and cycle racks. A treatment room provides hair

dressing, nail bar and podiatrist and chiropodist massage chair plus foot spa. The traditionally built carbon friendly flats incorporate a large area of green roofing, with each flat benefiting from a winter garden balcony protected by a glazed screen. There are architect landscaped designed garden spaces with potting shed and raised beds for residents to use. Security and connectivity are high priorities at Danemore. The scheme is CCTV monitored both on and off site, a video door entry system, a sprinkler system fitted in every apartment, the councilcontrolled Lifeline system installed

Dementia home plan submitted

OakNorth has completed a £12m loan to Frogmore, who will use the capital to acquire a four-storey, serviced apartment block and has submitted a planning application to convert it into a 35-bedroom care home. If it gets the go-ahead, the development in Prince’s Square in the City of Westminster will focus on providing specialist accommodation for those suffering from dementia. Andy Rogers, Frogmore director and group treasurer, said: “The City of Westminster is estimated to see a 55 per cent increase in people diagnosed with dementia between 2015 and 2030, as well as being projected to see an increase of 800 people diagnosed annually, making it the second highest increase in need of any London Borough. “Research shows that despite this, Westminster has the second lowest number of registered beds for dementia, with only three beds for every 100 patients. “We are delighted to have the support of OakNorth to bring this much-needed new care facility to the area and, alongside our specialist partners at Innovative Aged Care, to provide vital care to meet a community need.”

and free WiFi in the lounge, with Freeview and Freesat also available in each of the apartments. A manager is available to ensure the smooth running of the scheme, while the council’s own handyman service is able to help with maintenance work. Danemore is designed to be dementia-friendly throughout, taking into account colour schemes, light, corridor lengths, patterns and memory shelves. The old Danemore sheltered housing scheme was demolished in 2017, with the new facility built by Westridge Construction Ltd, with architects PRP also involved.

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Eastbury House has been owned by John and Patricia Appleyard, since 1974, when it was originally a local hotel. The home is registered for 20, offers all single room accommodation, and had a “Good” CQC rating in all five categories. It was purchased by Mr Vijay Kumar, of Middlesex, his second acquisition through Lamont Johnson, having purchased the delightful Highfield House, Castle Cary, Somerset in 2017. Our success in the sale of Care Homes is second to none in the care sector, and has been achieved through the 38 years experience of principal directors, Grayson and Dawn Taylor, specialising solely in the discreet sale of Care Homes and sites/developments for C2 use nationwide.

Our proven track record is confirmed by our clients recommendations, and their continued trust in us over the years, with additional purchases and resales.

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CARE HOME SALES NATIONWIDE

Group set to expand with purchase of three homes COUNTRY Court has announced further expansion with the acquisition of three nursing homes in South London. Carter House, Link House and Woodland House, which are all rated as ‘Good’ by CQC, have been purchased from Central & Cecil Housing Trust and will add a further 160 beds to the group’s portfolio. Alykhan Kachra, managing director of Country Court Care, said: “We are extremely pleased to have acquired Carter, Link and Woodland House nursing homes. “I would like to extend our new residents and staff a very warm

welcome to the Country Court Care family and look forward to working with them. “We have a five-star standard template that we implement in all of our homes, ensuring we offer the best possible facilities and provide the high-level of family-led care we have become known for. “The homes we have acquired all offer a good starting point for this and we will be reviewing changes required to improve the enjoyment and quality of life for everyone living in these homes.” This acquisition takes the group’s total number of care facilities to 33.

Retirement Villages Group Ltd has announced plans for a vibrant new urban community in Exeter. The scheme is designed to integrate with the wider community, incorporating retail and other amenities that will be open to all age groups. The development is the latest addition to RVG’s portfolio, with another six in the pipeline. The site, currently home to the Royal Deaf Academy, will include 60 one and two-bedroom independent, later living apartments, a care home, 130 general homes and a children’s nursery. The project is expected to start on site in 2020, with a forecast development cost of £20m.

HOUSING 21 has acquired a new extra care scheme from a local partnership between Orwell Housing and Havebury Housing in Bury St Edmunds. The news follows Housing 21’s commitment to invest in more specialist housing for older people of modest means. In the last 12 months the organisation has launched three new schemes across the country, as well as acquiring an extra care scheme from Midland Heart and a retirement portfolio of 20 schemes from Bupa. Blackbourne View is made up of 33 one and two bedroom properties available for rent. The scheme will operate as one of Housing 21’s 128 extra care offerings, providing independent living with access to on-site care, which will continue to be provided by Orwell Housing. Kris Peach, director of extra care at Housing 21 said: “Over the next few

years, Housing 21 has plans to expand its retirement living and extra care living offerings. “This will be through the provision of new developments and also by acquiring existing schemes from other providers. “We know that only around five per cent of the over 65 population live in specialist housing, yet evidence suggests that far more would like to do so. Our vast experience in the sector means we can take schemes like these forward and also develop, construct and launch them right from the very beginning. “We currently have the largest investment programme in older people’s housing in the UK and we are extremely proud to welcome Blackbourne View onboard.” Staff at Blackbourne View, who were originally employed by Orwell Housing, will remain in their positions at the extra care scheme.

Independent expertise, nationwide knowledge

specialist healthcare business agents On behalf of the directors of Highcliffe House Limited, we are delighted to announce the recent successful sale of the former Highcliffe House, aptly re-named Sunrise Nursing Home.

Bury St Edmunds extra care scheme acquired

SOLD

This is a long established, attractive and well-maintained nursing home featuring modern facilities, located in the popular Suffolk coastal town of Felixstowe, registered for 30 residents. The business has been acquired by South Coast Care Homes Ltd, a successful care operator with homes throughout Southern England.

Sunrise Nursing Home (former Highcliffe House), Suffolk - Reg 30

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Apartments released at £16m care village AS construction work continues apace on Belong’s £16m state-of-theart care village in the West Birkdale Conservation Area, the not-for-profit care provider has released particulars of the first phase of accommodation available for rent or purchase. These comprise of 30 one and two-bedroom independent living apartments in the development’s Dunesville Court. The apartments are all built to ‘Secured by Design’ standards and situated adjacent to the centre of the new Belong village, which houses the range of on-site amenities, including bistro, hair and beauty salon with barber service, library with Internet, spa and treatment room, and function rooms. All apartments benefit from a ‘nursecall’ system with round-theclock emergency response. Both one and two bed specifications boast en-suite bathrooms and fully fitted contemporary kitchens with integrated appliances. Apartment living in the village will provide individuals or couples with an opportunity to live independently as part of a community and with access to home care if required, through the Belong at Home service or another provider. Belong’s experience days and exercise services are also available for wellbeing and a sense of community,

whilst maintaining independence. Deputy chief executive, Tracy Paine, said: “Our independent living apartments offer the ideal opportunity for individuals or couples to be part of a really vibrant community, safe in the knowledge that should they require care support in future, it is on hand. “The village is on target for completion in autumn this year, when we look forward to opening our doors to the local community in Birkdale.” Once completed, the Birkdale village will become Belong’s eighth, and the organisation’s first coastal development. It has been designed by architects Pozzoni to incorporate principles of safe, dementia-friendly spaces, and to blend sensitively within the West Birkdale Conservation Area by using local brickwork and distinctive architectural features. Last autumn, Southport MP Damien Moore laid the foundation stone to mark a milestone in the construction. The village is now taking shape, and will provide dementia care and accommodation for more than 100 people, with 72 residents living in extended family households, which will benefit from 24-hour care and nursing support. The newly released apartments will accommodate more than 30 people.

Bristol home has new owners WOODLANDS Manor care home in Winterbourne, near Bristol, has been sold to Geniecare Homes Ltd group for £3.9m with support from healthcare property experts Harrison Clark Rickerbys. Woodlands Manor and the associated care business were being handled by administrators and receivers – the home had been rated inadequate by the Care Quality Commission in 2018. Both have been bought by Sehnaz

and Richard Butt, who own another five care homes in the south west, all with good CQC ratings and one rated outstanding for caring. Woodlands Manor has 49 staff and will in future accommodate up to 59 residents. The Harrison Clark Rickerbys team, including Syed Alam on the property side and Hayley Phelps from the insolvency team, advised on the deal. The couple were also supported by Stephen Moore, a member of NatWest Bank’s healthcare team. Boutique operator Hamberley Care Homes, which is backed by Patron Capital, has acquired one of Scotland’s leading luxury care providers. Abbotsford House Luxury Suites, on the outskirts of north Glasgow, is the latest care service to join the rapidly growing group. The deal, for an undisclosed sum, marks the group’s second acquisition in Scotland in the last 12 months. Newton House, in Glasgow, is set to open its doors shortly.

Shaping a positive future for social care regulation ... By Neil Grant THE Care Quality Commission delivers a vital public function, upholding standards against a backdrop of public scrutiny as well as political and budgetary pressures. As a regulatory lawyer representing care providers, with many years of prior experience working at the CQC, I am acutely aware of the challenges experienced by those working in the sector. In these austere and changing times, it is essential that the regulator continually adapts and improves. The following is a series of positive and constructive recommendations, which would improve social care regulation immeasurably, if adopted. As a matter of urgency, I recommend that CQC: n Refocuses on compliance, introducing an ‘Adequate’ or ‘Satisfactory’ rating to denote compliance with regulations (as per the old star rating system). The current rating of ‘Requires improvement’ covers compliance and non-compliance. This is illogical and risks misleading the public and tarnishing the sector’s reputation. n Offers inspectors clear guidance on what constitutes a breach. A concern should only be described as a breach of regulation following a full legal review which concludes there has been a breach, with robust evidence to prove it. Too often breaches are based on isolated issues relating to individual failures rather than systemic weaknesses or where there has been a collective failure involving numerous parties. n Communicates clearly that inspection continues until the report is published. If new matters arise, whether positive or negative, in the months between inspection and report publication they should be included, so that the report is a fair reflection of the service at the time of publication. n Alleviate the operational burden of factual accuracy challenges CQC inspectors are burdened by a steep rise in challenges to draft inspection reports, taking time away from inspections where it is needed most.

Neil Grant CQC needs to listen to concerns about the quality of inspections and investigate why challenges are so frequent. n Promotes transparency – disclose underlying inspection documentation Where a provider raises a challenge to an inspection, CQC should admit to failings early and disclose underlying inspection documentation, rather than arguing that disclosure is too onerous. This will promote trust and feed into a positive cycle of learning and improvement. The names of inspectors should also be included on reports, to promote accountability. n Conduct an independent review of inspection reports after the factual accuracy stage If the provider can demonstrate, on the basis of objective evidence, that aspects of the report are wrong or misleading, a proper review of the inspection report should be conducted. If the status quo continues, there is a genuine risk that a spiral of decline will set in, with more and more legal and provider challenges, diverting resources away from CQC’s essential regulatory functions. However, if this set of simple changes is adopted, regulation could turn a corner and become world beating in terms of excellence and consistency – a win-win for provider, regulator and service user. n Neil Grant is a Partner at Gordons Partnership LLP.

Agency completes hat-trick of sales CARTERWOOD has sold its third development site on behalf of Methodist Homes. The site in the coastal town of Freshwater on the Isle of Wight benefits from planning permission for a retirement living development of 75 extra care apartments, which Morgan Ashley Care Developments will now develop on behalf of Funding Affordable Homes. The completed homes will be managed by Southern Housing Group, who will provide housing

management and care services. Andrew White, director of property, MHA, said: “This is our third successful agency instruction which Carterwood has delivered in under a year and I’m really pleased with their performance in achieving a successful sale. “While this site no longer fitted with our strategic requirements, it has fantastic potential and we are happy to see it will be developed. We wish Morgan Ashley well in its new venture.”

Experts support sale of residential care home THE health and social care team at Royds Withy King has successfully completed the purchase of a residential care home in a deal co-ordinated by specialist advisers. The team, led by Hazel Phillips, successfully advised WCN Care Stour Road Care Home Limited directors Dr Toby Williams and Dr Rob Conway on the acquisition of Reside Care Homes based in Dorset from Reside Care Homes Limited and Hadland Care Group Limited. Toby said: “We are thrilled that the WCN Care family is growing with the addition of Stour Road Care Home. “St Anne’s Nursing Home in Southbourne, our first home, is just up the road and we anticipate great synergy. “We look forward to building ever stronger relationships with our stakeholders in the local communities of Christchurch and Southbourne.” Stour Road Care Home will provide accommodation and personal care for up to 20 residents, specialising in dementia. Hazel, partner and joint head of the

Hazel Phillips health and social care team at law firm Royds Withy King, added: “We are delighted to support investment into the care sector. “We are working with an increasing number of buyers like Toby and Rob who wish to use their skills and experience in healthcare, to drive further improvements within the care homes they acquire. “We look forward to working with Toby and Rob on their plans to build up a portfolio of care businesses.”

New sales negotiator appointed DC Care has announced the appointment of a new sales negotiator. Michelle Natkus is the latest member of the head office team and has more than 18 years’ experience

within the legal and property sectors. Before joining DC Care she was a residential sales negotiator based in York dealing with a range of residential property sales across the region.

Peter McCormick, managing director at Randolph Hill, Major Michael Williams MBE, LordLieutenant of East Lothian, and Ingrid Neville, director of nursing at Randolph Hill.

Scottish home revamped after £9m investment MAJOR Michael Williams MBE, LordLieutenant of East Lothian, officially opened Muirfield nursing home in Gullane following a £9m rebuilding and expansion project. Operated by Edinburgh-based Randolph Hill Nursing Homes Group Limited since 2008, Muirfield has been redeveloped with the creation of 60 en suite rooms. The residents are supported by a team of nurses and carers providing a personally-centred care programme. Major Williams met Muirfield’s manager Heather Franklin, Randolph Hill Group’s managing director Peter McCormick, director of nursing Ingrid Neville and a number of residents at the home before unveiling a plaque in recognition of the significant redevelopment of the site. Peter said: “We’re pleased to

Experience counts…

welcome the Lord Lieutenant to officially open our redeveloped Muirfield nursing home. “Our investment has transformed the site and we now provide a premium quality care experience for our residents with first rate facilities and rooms which are much larger compared to typical nursing home standards. “This redevelopment project has also been beneficial to the East Lothian economy, securing the long term employment for our 50 existing staff members and creating an additional 30 new jobs on the site.” Founded in 1985, Randolph Hill owns and operates six nursing homes across central and east Scotland providing residential nursing care for more than 350 residents and employing more than 500 people.

…when it comes to the seamless sale or acquisition of quality care homes throughout the UK Contact HPC today! Tel 01937 222107 Email enquiries@healthcarepc.co.uk Visit www.healthcarepc.co.uk

CARINGNEWS

Why relationships matter in the care home ... By Jenny Kartupelis MBE and Ann M. Callahan

FRAGILITY in older age can lead to decline in physical activity, cognitive health, and social support, and at this point moving into a care home may be “a last resort” that represents loss of one’s previous life. The risk for despair can overshadow the value of daily care, which simply sustains a life that does not seem worth living. But it need not be like this: for some, a care home can be a very positive choice, with new benefits and a new sense of belonging, particularly when choosing to move is an expression of independence and autonomy. Companionship as well as a clean environment, nutritious food, and enjoyable activities not only meet essential needs that may be at risk when informal care is limited; they can also bring back meaning to life. The reality of needing care can leave one feeling vulnerable. Academic and professional literature encourage older adults to prepare for this move by suggesting what to consider when choosing a long-term care provider. Even if time is short, providers should create a supportive environment, make the pre-admission process individualised, and give as much information as possible. Residents need to consider the available opportunities for meaningful engagement in daily life, which supports a sense of purpose and self-worth to help offset loss of status and belonging previously enjoyed. Even if fragile in health, older adults still have capacity to build relationships that foster resilience. Care home staff can be conduits for these meaningful relationships. This reflection on previous research indicates that the relationships which form between residents, and with residents and their carers, can be critical to successful transition into

Jenny Kartupelis MBE (left) and Ann M. Callahan. long term care. Perhaps the single most important This sounds like common sense observation to emerge, is that the – surely if people can get along daily life of the home was frequently together, everyone will be happier, described in terms of relationships and reduced stress and loneliness will and the word most often used was improve health? However, like many ‘family’. ‘common sense’ observations, this People talked about what socialising recognition is underpinned by a more meant to them, where and how complex array of factors. it took place; what it brought to The timing of the move into emotional and physical health; and residential care; the recruitment, the pursuit of the right ‘privacy to training, rostering and support company’ balance for each person. available for staff; the physical The care home or supported environment of the home; the housing development that is best able provision of meals; the links to the to nurture meaningful relationships wider community and more: all play is the one that provides the most a role. positive elements that one would These factors are all explored in normally associate with family living. detail in a book based on extensive No one could assert that all families new research undertaken in nearly 40 are happy all the time, and some of different homes and involving over course are downright dysfunctional 100 interviews with residents, carers, and destructive. But the average managers and volunteers: Developing family home offers many positives: a Relation Model of Care for Older people feel themselves to be known People (Woodward and Kartupelis, and largely understood; there is 2018, Jessica Kingsley Publishing). In company around when needed for particular, the nature of contentment, conversation or common interests; retaining meaning in life and holding eating together provides routine and a perspective that embraces both past an opportunity to see how everyone and future were explored. is doing that day; joys, grief and loss

can be shared. The paradigm of the family relies on fostering common attitudes towards building trust and giving time, and these must be enabled by the management of a home. But there are practical issues that enable this to happen, which we will look at in more detail in the subsequent two articles of this series. In summary these are: n Recruitment and support of carers and managers. n The way in which communal spaces are designed and used (indoors and outdoors). n The nature of personal space. n How, when and where meals are provided. n Shared and individual activities. The concept of ‘person-centred’ care is generally well understood and not infrequently well practiced; it represents a great step forward in recognising that care facilities should exist primarily to benefit older people as individual humans with varying needs and interests, rather than to be operated for the convenience of their owners or managers. However, this short series of articles does and will argue for the value of moving to ‘relationship-centred’ care. This is a model that recognises care need not be ‘delivered’ and received’ but everyone in a home can contribute to its common life if they are provided with an environment enabling this to happen. When everyone sharing a living space that is their ‘home’, whether their primary or secondary home, feels they are involved in a common endeavour where the health and happiness of everyone is the overall purpose, the research shows the effect on people’s wellbeing can be profound. n Jenny Kartupelis MBE MPhil is a director of Faith in Society and Ann M. Callahan, PhD, LCSW is an associate professor at Eastern Kentucky University.

Residents hit right note with brass band RESIDENTS at Grosvenor Manor care centre in Chester hit all the right notes following a visit from the City of Chester Brass Band. The 28-piece band, Chester’s longest established brass group, visited the New Care operated facility to play a series of tunes for residents and their loved ones. The afternoon comprised a musical extravaganza that included both old and new tunes including well known songs and more classical instrumental pieces. Proud to represent the city for more than 150 years, Chester Brass Band has a fine cultural heritage. Formerly the Chester Blue Coats, the band wears a distinctive blue blazer that carries the city’s name and a badge of the famous Eastgate Clock, recognisable all around the world as a symbol of Chester. Manager at Grosvenor Manor, Hayley Bebbington, added: “Our

residents love music so we try to delight them with a range of different types and genres and the brass band is definitely one of the favourites. “We were honoured to have the very talented players from Chester Brass Band with us and will be inviting

them in again soon.” Grosvenor Manor features 81 fully furnished bedrooms, all with private en suite wet rooms, a range of communal lounges and dining rooms, a nail bar, hair salon and landscaped gardens and outdoor areas.

Residents of Featherton House Care Home in Deddington enjoyed a spring visit to Hadsham Farm to see the newborn lambs and chicks. The home used its newly acquired minibus to take a group of residents to the farm where staff helped them to stroke and pet the animals, with new born-lambs settling on several residents’ laps.

CARINGPRODUCT NEWS

Choose the right fire door retainer for your needs DON’T turn a blind eye to the illegal act of propping fire doors open. It could cost someone their life and could result in a prosecution which could see the responsible person in your care setting being given a heavy fine or a custodial sentence. Installing fire door retainers onto your fire doors will ensure that you are adhering to the legislation set out in The Regulatory Reform (Fire Safety) Order 2005 while legally holding your fire doors open to facilitate the easy movement of staff and residents as well as ensuring there is a good flow of air within the building. Finding the right door retainer for your setting is essential. Safelincs offers you a range of Dorgards that will ensure that you can choose the right one for your needs. Dorgard fire door retainers offer you an easy-to-install and legal solution to hold your fire doors open while ensuring that the fire door does its job

in the event of a fire, protecting lives and preventing the spread of fire. With three versions, Dorgard original, SmartSound and Pro, there is a Dorgard for all care settings. The type of environment will determine which Dorgard is best suited, giving you the peace of mind that you are meeting all your legislative requirements and ensuring that residents are able to move about as independently as possible. For small and medium settings with low or normal noise levels the original Dorgard is ideal. If your setting is very noisy the Dorgard SmartSound would be best suited with its enhanced sound recognition. For large premises with a multitude of fire doors the Dorgard Pro provides the best solution and can incorporate up to 500 fire doors in one system. Pro also offers a ‘one glance’ check to verify that the entire system is functioning correctly.

Furniture to support quality care RUNNING through the core of Shackletons is its commitment to quality. There really are no shortcuts, just skilled craftsmanship and a lot of hard work. It’s amazing to see how much work goes into their furniture. It’s pleasing that Gabriel Martinez from Farnham Mill Nursing Home sees this in Shackletons’ furniture. He said: “Quality is something we strive to achieve in everything that

we do. “That’s why we choose to work with Shackletons. “We have worked with them for nearly 10 years. “We love their quality, and their furniture allows our nursing homes to stand the test of time.” Discover the new Farnham Mill case study online today, and see the stunning interior of this new nursing home.

Staff’s long service celebrated SEVEN staff at Somerville House in Hull have celebrated 10 years together, and in three more years it will be 10 staff in total who have been caring for the home’s residents for more than a decade. Long time resident Reginald Laycock took part in interviewing five of the staff at the home, which has 18 residents, over the last 10 years. Registered manager Dean Kirk said the reason he believed all the staff

have stayed together this long is that everyone is treated equally, although job roles may be slightly different . “Our goal is to deliver excellent care to there residents,” he added: “Somerville House has a homely family orientated atmosphere. I know from the care industry that there is a lot of staffing issues across adult social care but we seem to have been able to maintain our core team and long may it continue.”

Community welcomed to home’s ‘dementia café’ THE Chase Care Centre in Watford is opening its doors to the local community with the official launch of a weekly dementia café meet-up. Based at the home, it has been created to support residents, relatives and anyone in the community that lives with dementia – or supports someone with the condition – to come together on a weekly basis, with like-minded people; whether for conversation, entertainment or to answer any questions they may have in a supportive and friendly setting. Home manager Ruta StarkuteNahani said “It’s extremely important that our home is an integrated part of the local community, and the dementia café is another way for us to achieve this. “We want to provide an opportunity for our residents to socialise and spend time with local people who may be living with the same challenges they face.

“We also want to offer a chance for carers who are supporting friends or loved ones to come and meet other carers, whilst also gaining some help and advice around dementia, in our welcoming home. “I would encourage anyone to come along and see us on a Tuesday and spend some time meeting new friends and taking part in a range of social activities.” Situated in the communal area of the home, the ‘café’ is open every Tuesday from 11am to 1pm and offers a welcoming, informal space for people to join together. Every session has a different theme, with planned activities such as music and singing, discussions, indoor gardening, baking, memory games and sensory activities. The Chase offers a range of events and activities that are open to the public such as breakfast and lunch clubs.

Super-durable, professional quality bibs from Care Designs MADE of our exclusive, tough, professional grade, PRO80™ fabric our adult bibs are designed to last, offering owners excellent long term value for money. Our bibs have an inner waterproof barrier for protection, are absorbent, virtually stain resistant, super durable and washable at up to 80°C. to kill all bacteria. The smart looking bibs have fold-out pockets and are available in three sizes and two colours. Bulk discounts available. Try one now with 15 per cent off. Use promo code CARE-CUK6 at the checkout or by phone. Enquiries: See our full range at www.caredesigns.co.uk Alternatively, call 01223 840236 or email purchasing@bibetta.com for a brochure.

Awards ceremonies have taken place to thank the dedicated army of volunteers who give up their time to help at The Royal Star & Garter Homes in Surbiton and Solihull. Among the volunteers to receive certificates and medals for their service was PAT dog Harvey and his owner Irene Rowe. She has been coming to the Surbiton home with the lurcher for five years. The charity, which cares for ex-Servicemen and women and their partners living with disability or dementia, has more than 60 active volunteers who help staff provide the award-winning care to its residents.

CARINGPRODUCT NEWS

Your uniform, your way with Grahame Gardner Felixstowe care home is sold and renamed

DC Care has completed the sale of Highcliffe House care home in Felixstowe on behalf of the directors of Highcliffe House Limited. The outgoing proprietors acquired the home in 1992 and built it up into a locally highly regarded business. After some compliance issues however, the home was placed in special measures by CQC. DC Care worked closely with the then incumbent directors, with the consensus that an experienced operator would be best placed to turn the business around. The business, which is registered for 30 residents, has been renamed

Sunrise Nursing Home, and has been acquired by South Coast Care Homes Ltd a successful operator with homes throughout southern England. The sale was handled by southern region director Andy Sandel and senior sales negotiator Clare Duffey. Andy said: “Clare and I are delighted for the staff and residents that the home’s future has been secured, particularly after the uncertainty of recent years. “It’s the start of a new chapter for everybody involved and we wish them all the best, along with South Coast Care Homes Ltd in their new venture.”

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WITH more than 100 years’ experience in the healthcare industry, Grahame Gardner Ltd understands the needs of care home professionals and is proud to offer one of the largest ranges of high-quality uniforms in the UK. Grahame Gardner is delighted to announce the launch of our Advance range, an innovative new collection that bring together state-of-the art fabric with the latest printing techniques in a UK first. The Advance range utilises cuttingedge dye sublimation technology allowing customers to choose any colour, image or pattern as part of their uniform designs. You can even use your company logo to create bespoke panels and trims – this is your design, done your way. Sizes are available from six to 26 (XS to XXL) and are available on minimum order quantities of 10 garments, with delivery lead-time of approximately six or seven weeks. For more information about our Advance range, please visit our website or contact our sales team. No matter how tough the demands of the job are, our hard-wearing, comfortable uniforms are up to the challenge, providing your employees and your patients with that allimportant extra peace of mind as looking professional helps to reassure and comfort your patients. From traditional tunics and trousers, to vibrant scrubs, shoes and accessories, we offer everything your staff needs from head to toe.

Choose from Grahame Gardner’s extensive colour palette and stateof-the-art printing, embroidery and monogramming techniques to create uniforms which truly represent the identity of your business, and make your employees proud to be a vital part of them whenever they put their uniform on. Other service benefits include free UK mainland postage and packaging on all orders over £99, next day delivery, and made-to-order options for fully-bespoke workwear. We also offer a free live chat web facility to keep you in touch with our team, and updated at every stage of your order. Grahame Gardner is also running an offer for care and nursing homes, who can benefit from an exclusive 40 per cent off on their staff uniforms.

Company offers expertise to suit your service HELEN Fuller has more than 20 years’ experience in management of health and social care services. She has managed residential, nursing, day care and dementia services. Helen has also been the area manager for several homes, responsible for co-ordinating them and ensuring compliance. She set up Care 4 Quality in 2012, starting out as a care consultant to several homes across England. Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of more than 30 consultants and supports several hundred services across the UK. Company information Care 4 Quality’s services are to your service’s needs. With consultants spanning the UK, Isle of Man and Northern Ireland, we can offer a range of specific expertise to suit your service. We work with individual care homes and care home groups, carrying out mock inspections and assisting with quality monitoring in partnership with homes. Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led are audited fully and improvements are evidenced. Customers who book quarterly visits are provided with interim support for providers and managers via email and telephone. We offer support with enforcement action, warning notices and notices of proposal/decision issued by CQC. These can be bespoke and can be tailored to your service. Helen Fuller We also work with

regulatory solicitors and lenders where necessary Sectors n Care homes. n Nursing homes. n Domiciliary care. n Support living. n Hospices. n Respite. n Day centres. n Mental health services. n Complex care. Services n Mock CQC inspections. n Auditing (health and safety, good governance, internal). n Action planning. n Enforcement action support. n NOP/NOD support. n Factual accuracy challenges. n Ongoing support. n Crisis management. n Registration. Enquiries: Call Helen on 01579 324787 or 07748 142122, email helen@care4quality. co.uk or visit www.care4quality.co.uk

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