Caring July 2025 by Script Media

Why does cyber security matter in social care?

By James Rycroft

IN TODAY’S world,

technology is an important part of how we provide care and support to people.

Digital care records, online communication with families, and cloud-based systems help social care organisations deliver more effective and personalised services.

But with this comes a responsibility: We must keep people’s information safe and protect the systems we rely on.

That’s why cyber security is so important in social care.

Keeping personal information safe

Care providers hold a lot of personal and sensitive information — such as health details, care plans, and family contacts. This data must be handled with great care.

If it were to fall into the wrong hands through a cyber-attack, it could cause real distress to the people involved.

Strong cyber security helps ensure that this information stays private and secure.

Protecting trust

Trust is the foundation of good care.

People rely on care staff and organisations to treat them with respect, and this includes respecting their privacy.

If a care provider suffers a cyberattack or data breach, it can quickly damage that trust.

By taking cyber security seriously, organisations show that

they value the privacy and dignity of the people they support.

Keeping services running Cyber-attacks can be highly disruptive.

If key systems are compromised — for example, if ransomware locks access to digital care records — it can make it harder for staff to provide the right care at the right time.

This could put vulnerable individuals at risk.

Having good cyber security in place helps reduce the chances of this happening and ensures that services can continue to run smoothly, even if an attack occurs.

Meeting legal responsibilities

Laws like the UK GDPR set out clear rules about how organisations must handle personal data.

Following good cyber security practices helps care providers meet these legal obligations and avoid fines or penalties.

More importantly, it protects the rights of the people they support.

The role of cyber insurance

Even with the best protections in place, no system is 100 per cent safe from cyber threats.

That’s why it’s important for care providers to consider having

cyber insurance.

Cyber insurance can help cover the costs of responding to an attack, such as data recovery, legal advice, or notifying affected individuals.

It offers an added layer of financial protection and peace of mind, helping organisations recover more quickly if the worst happens.

Cyber security may not always be front of mind in the busy world of social care – but it is essential for protecting people’s privacy, maintaining trust, and ensuring continuity of service.

With good security measures, regular staff training, and the right insurance in place, care organisations can build a safer, more resilient future for adult social care.

n James Rycroft is a director of the Outstanding Society and managing director of Vida Healthcare.

The OS is a Community Interest Company, free to all providers irrelevant of their rating. It is a platform to share and celebrate best practice, help others to improve and promote careers in social care.

Please contact Sonia – info@ theoutstandingsociety.co.uk for more information or follow the links below:

James Rycroft

Photo rekindles 80-year friendship at care home

TWO residents at Black Swan Care Group’s Maitland House in Clacton have rekindled an 80-year friendship thanks to an old photo.

Margaret Markham-Lee (nee Walters) and Margaret Hoadley (nee Catchpole) first met as young children at London Road school in Clacton after the end of the Second World War.

Over the years their paths crossed in different ways and most recently when, unknown to each other, they both moved into Maitland House

Margaret Markham-Lee, who will be 90 in November, said: “I wasn’t born in Clacton, I came when I was about three years old with Mum, two sisters and a brother.

“I started school at St Osyth’s Road. I was there about six months when we had to be evacuated (in World War II).

“When we came back, Mum had to move to a different house, so my school was changed to London Road and that’s where I first met Margaret Catchpole, as she was then.

“We played together sometimes and together with some other

Margaret Markham-Lee (nee Walters) and Margaret Hoadley (nee Catchpole) at Maitland House in Clacton.

children we were invited by Mrs Leeks, who was a drama teacher, to her house where she organised little plays which we had to learn properly. So, we went to local venues like the Town Hall and performed.”

The photo shows a group of girls lined up in costumes worn for one of the performances. Margaret Walters as she was then, is on the end of the middle row on the left, and Margaret Catchpole is on the same row, second from the right.

Margaret added: “Years went by, and we went our different ways. After some years we met again playing bowls.

“Then I moved away for a long time, before I came back to Clacton and got older.

“I came to Maitland House for care (in June 2024), and would you believe it, I met Margaret again. She was very pleased to see the photo that I found when sorting a few things out.

“We have lots of memories of the others in the photo. They were good times and it’s difficult to believe 80 years have passed since we first met.”

The two Margarets are now happily settled at Maitland House where they continue to reminisce about their childhood friendship and enjoy the care and support at the home.

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In his latest in a series of regular columns, care provider Mike Padgham, who is chair of the Independent Care Group, gives us his personal take on the big issues facing social care.

Social care left on sidelines again

AS I sit to write this, I find myself wrestling with the same familiar frustration: yet another spending review, and once again, social care is put to the back of the queue.

Despite repeated warnings from the ICG— and backed up by data showing that smart investment in social care ultimately saves public funds while improving quality of life— the message simply isn’t being heard.

We fully understand the Government faces a long list of pressing priorities.

But that’s no excuse for social care to be consistently relegated to the bottom.

A properly funded and supported care sector not only improves the lives of millions but also fuels economic growth—by creating jobs, supporting families, and freeing up NHS resources.

The sector isn’t just a cost; it’s an asset.

What compounds the bewilderment is Secretary of State Wes Streeting’s mantra that we’re shifting from hospital to community. If that’s the plan, why has the NHS once again received the lion’s share of new funding in the spending review, while such a much smaller sum is directed towards community services and local priorities?

And what appears, at first glance, to be little provision for a fair-pay agreement raises further concern.

How can social care hope to retain its workforce and deliver better care without meaningful investment in fair wages?

We urgently need to push forward with the social care reform to be led by Baroness Casey. She’s exceptionally well-placed to take on this work and I believe she could progress it far more quickly than planned.

We simply cannot wait until 2028 for this reform to be completed.

The sector is already at breaking point—we need decisive action now, not years down the line.

One of the most overlooked aspects of this whole debate is the wealth of experience and

knowledge that already exists within the social care sector.

Across the country there are providers, managers and frontline workers who know exactly what needs to be done to improve care—and who are more than willing to roll up their sleeves and help.

We want the government’s reform agenda to succeed. But for that to happen, we must be involved much more directly.

Let us be part of shaping and delivering the solutions—we’re ready and willing to contribute.

Here in York and North Yorkshire, the ICG has been busy.

We’ve met with providers to lay plans for what comes next.

We’re stepping up our partnership with Providers Unite, whose powerful campaigning ensures our collective voice is heard loud and clear.

The country cannot go on neglecting and ignoring social care any longer.

Providers have stepped up with ideas and experience—now it’s time for government to draw us in and act.

Social care isn’t a drain—it’s part of the solution to a stronger, fairer, and more sustainable economy.

Until then, every spending review without social care at its centre is just another missed opportunity—more delay, more frustration, and still no progress.

Drumming session is a hit with residents

Linden House, part of Wren Retirement Living, has been working with CraftNBeats to introduce residents to a seated exercise

Cardio drumming is an engaging exercise that involves drumming using drumsticks on exercise balls set to upbeat music.

During the session, residents drummed along to classic tunes by Bill Haley, Elvis Presley and The Beatles.

This activity not only raises the heart rate and burns calories but also supports the retention of

coordination and motor skills in older people.

Manager Lucy Perry said: “Our residents absolutely love the sessions – they’ve been a total hit. It’s wonderful to see them so engaged and happy.

“These sessions not only provide physical benefits but also foster a sense of community and belonging. The joy on their faces as they drum along to their favourite tunes is amazing.

“Music therapy, especially when combined with physical exercise, has a remarkable impact on our residents. We offer a diverse range of activities that cater to the varied interests and needs of our residents, and there is always something going on.”

Mike Padgham

CraftNBeats’s Tracy Judd with residents from Linden House.

Residents team up with artist to unveil new mural and exhibition

A VIBRANT mosaic mural and pop-up exhibition celebrating the power of community connections has arrived in Worcester as care home residents showcase their artistic talent.

Designed in collaboration with Worcestershire-based mosaic artist Victoria Harrison, the mural brings together more than 100 artworks created by Sanctuary Care residents across the UK.

The artwork depicts a garden in bloom – a staple feature in many care homes – serving as a metaphor for the growth, sense of belonging, and enrichment to be found in community connections.

The Connections exhibition in Friary Walk Shopping Centre was created by not-for-profit care provider Sanctuary Care, which provides residential, dementia, nursing and respite care in over 100 care homes in England and Scotland.

The immersive space is designed to spark conversations and bring people together, demonstrating the power of community connections to enrich lives in profound and lasting ways.

Visitors can lift a telephone to hear heartfelt messages from care home residents sharing their thoughts on community and what a sense of belonging means to them. Whilst a ‘Connections Bench’ offers a welcoming space for passers-by to connect and admire the artwork on display.

The Connections project follows new research which found that almost half of UK

adults (46 per cent) said feeling connected to their community gives them a sense of belonging, whilst 34 per cent agreed it makes them feel safe and secure.

A further 48 per cent of respondents aged 65 and over agreed feeling connected to others within their community makes them feel more ‘at home’, compared to 38 per cent of Gen-Zs, underlining the value placed on close-knit communities as individuals age.

Sanctuary Care’s chief operating officer –commercial, Sarah Clarke-Kuehn, said: “This research highlights the deep impact of social connections on our well-being, especially as we age.

“A sense of belonging is something we

all seek, and community ties can provide that feeling of security and togetherness throughout life.

“Supporting our residents to live enriched lives is at the very core of what we do. Seeing our residents come together to create this striking mural has been truly inspiring.

“Many residents contributed an individual artwork, forming a rich tapestry of stories which we hope will serve as lasting reminder of the strength, support and belonging that community connections bring.”

Professor Andrea Wigfield, director at the Centre for Loneliness Studies and the Campaign to end Loneliness at Sheffield Hallam University, partnered with Sanctuary Care to highlight how community belonging supports emotional and physical well-being.

She added: “Meaningful social connections are fundamental to us as human beings. They improve our sense of well-being, contribute to our quality of life and have the potential to have important benefits for our physical health.

“Meaningful social relationships can act as a buffer to loneliness, helping us to become more resilient, especially at points of transition in our lives.

“The research reinforces a growing body of evidence that strong connections with our local community, and the places and spaces where we live and interact, can bring a sense of belonging, which can help sustain us through the challenges and joys of ageing.”

Sarah Clarke-Kuehn admire the mosaic mural.

From paperwork to progress: The future of competence in care

TIME is one of the most precious resources in health and social care and yet, for managers, so much of it is still spent buried in paperwork.

With stretched budgets and increasing regulatory demands, the question isn’t whether the sector needs change – it’s how.

Introducing Confident Competence

An integrative digital platform developed by care experts to answer the sector’s growing need for better competency management.

Paul Blane,CEO, health and social care trainer and care home owner, said: “We saw this coming.

“Providers are now being asked how they’re measuring competence during inspections –not occasionally, but everywhere.

“And they’re being asked to show where records are kept and how they’re used.”

Recognising the growing pressure on providers, Paul built Confident Competence, a platform that makes it simple to assess, monitor, and improve workforce competency on the go.

Developed by care professionals for care professionals

It is developed by professionals who understand the day-to-day

realities and complexity of care.

The system enables practical assessments to be carried out while staff go about their daily duties — all via a mobile app.

With Confident Competence, managers can:

n Access a library of CPDaccredited, customisable competency frameworks.

n Rate staff performance through digital assessments.

n Submit with one click – no paperwork required.

n Generate real-time insights and audit-ready reports instantly.

The result? A clear overview of team strengths, training gaps, and performance – with a whole lot less admin.

“This system is going to make my life so much easier. I thought it would be a simple competency library like we already have, but it goes into much more depth. The level of detail is comprehensive, and we love how you can track improvement over time. The training process is much quicker because you can identify training needs immediately, rather than waiting months to revisit competencies.”

Phil Saxon – CHAP trained team leader, homes training coordinator and liaison leader at Abbey Healthcare.

Meeting regulatory demands Regulators across the UK — including the CQC, Care Inspectorate Wales, Care Inspectorate Scotland, and RQIA in Northern Ireland — are increasing scrutiny on how providers assess and evidence staff competence.

Standards 17, 18, and 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 make it clear: Providers must ensure there are sufficient numbers of qualified, competent, skilled, and experienced staff to meet people’s needs.

Confident Competence helps providers to meet these requirements confidently via practical, evidence-based assessment.

Empowering care teams and the people they support

Beyond compliance, Confident Competence promotes a more collaborative and inclusive approach to care.

“The practical element encourages people who access care to be part of the conversation,” added Paul.

“It’s about building honest, supportive dialogue between managers, staff, and the people they support.”

When competency is assessed regularly and authentically, staff feel more confident – and care outcomes improve as a result.

Embracing the digital shift

Digital transformation in health and social care is accelerating.

The sector is under increasing pressure to do more with less –to deliver efficiency, assurance and transparency without compromising quality.

Confident Competence is helping providers meet these challenges head-on.

With tighter budgets, tougher inspections, and ongoing workforce pressures, having the right digital tools is no longer a luxury – it’s a necessity.

The platform enables teams to: identify training gaps early, reduce overspending and balance skills effectively across care teams.

All of which contribute to improved care delivery and longterm sustainability.

To find out more about Confident Competence or to book a demo email sales@confidentcompetence.co.uk Alternatively, please visit the website www.confidentcompetence.co.uk

Paul Blane, creator and CEO of Confident Competence.

Families angry over £7,000

FAMILIES say their loved ones are being treated like second class citizens because of a cross-border funding gap.

They spoke out after learning Denbighshire County Council pays £7,000 a year less per person towards providing care in a home than their counterparts a short hop across the water in Conwy.

One elderly couple caught up in the postcode lottery of funding are Leslie and Megan Smallwood.

Leslie, 90, a retired quantity surveyor, and Megan, 86, a former maths teacher, live at The Old Deanery Care Home in St Asaph.

They moved there in February last year from their family home at Caerwys in Flintshire, with that property now up for sale.

Their daughter Yvonne Harding, a community nurse who lives in Heswall on the Wirral, said:

“Having this difference in fees from one council to another is fundamentally unfair. It seems to me Conwy are valuing the care sector, and I applaud that.

“We can’t fault the home in its care, but it’s about meeting the true cost of that care.”

Meanwhile, Rosemary Holland’s brother Andrew Truelove, 61, is a resident at St David’s Residential Home in Rhyl.

Her father John Truelove had

been a resident at the home until his death in September last year.

Rosemary, who lives in Conwy, used to work in the care sector and said she has huge concerns about the financial challenges the industry was facing.

She urged Denbighshire County Council to at least match the fees paid by Conwy County Council.

She said that would ensure all care home residents received an equal level of care – and would stop staff leaving homes in Denbighshire for better pay at care homes across the river in

Conwy.

Rosemary said: “I just feel that Denbighshire needs to sort themselves out and pay the extra.

“They need to, because what Denbighshire is doing is affecting the residents.

“I have real concerns about the way social services in Denbighshire is working with residents, because it feels like they are not working for the residents, they are working to try to keep costs down.”

The span of the Grade II listed Foryd Bridge – a replica of the

Sydney Harbour Bridge – can mean a huge difference in funding for care homes on opposite banks of the mouth of the River Clwyd.

Social care champions Care Forum Wales also hit out describing the funding gap as a “shameful disparity is grossly unjust because it discriminates against older vulnerable people.”

Thea Brain, North Wales policy advisor for CFW, added: “This is about the entitlement of the individual. Why is someone who lives in Conwy worth more than someone who lives in Denbighshire?

“When you press this issue with the people at Denbighshire County Council they give very vague answers pointing to the differences in settlement for each local authority but that doesn’t account for these huge differences in the figures.

“When you look into this you are left with the unacceptable conclusion that this is just a matter of political priority.”

CFW chair Mario Kreft MBE said: “It’s astonishing that a Labour-controlled council like Denbighshire is ignoring Welsh Labour Government advice and is promoting such inequality in Wales.

“Those making these decisions should consider positions.”

Mario Kreft MBE, chair of Care Forum Wales, with policy advisor Thea Brain and Yvonne Harding.

Team member celebrates 10 years at group

OAKLAND Care has celebrated the 10-year anniversary of its people development partner, Michelle Walker.

Operating as part of the head office team, Michelle plays a crucial role within the business with a responsibility for helping to support and shape the training and personal development of team members spanning across the operator’s 10 care homes in the South East and London.

She said: “I’m extremely proud of the journey I have been on with Oakland Care.

“There are so many things I love about this job, from the residents who I have the pleasure of spending time with, to the teams who are happy in their jobs and work incredibly hard every single day.

“To operate an excellent and outstanding care home requires everybody – from the front-line care teams, through to catering, and maintenance – to be happy, motivated, and pushing in the same direction.

“I’m proud to help play my part in creating an environment that allows us to achieve this across our homes.”

Our July front cover photograph shows a resident at The DurhamGate with a baby at the baby and toddler sessions the Durham care home regularly hosts with baby development class Lullababy Durham that are designed to bring generations together. If you have a portrait shaped image that you think would make the perfect front cover email it to Dominic Musgrave at dm@ scriptmediagroup.co.uk

Operator launches its pioneering new dementia strategy

HAMBERLEY Care Homes has launched a new dementia strategy to ensure residents living with the condition live as independently as possible.

The ‘Bringing Out The Best’ strategy is headed up by leading dementia expert David Moore, who joined the company last year as head of dementia.

The new strategy is built around the principle of ‘doing with’ residents rather than ‘doing to’ residents as they progress through the different stages of the illness.

Whilst first joining as a night care assistant, following this point Michelle was given the opportunity to transition into a role more centred on supporting the progression of colleagues.

This move has not only allowed Michelle to thrive in her personal career – achieving promotions to more senior positions over the years – but hugely benefitted the business as well which has been able to sustain its high standards for professional development and support as it has continued to grow as a care home provider.

Michelle has helped champion the operator’s philosophy and strategy and contributed to the creation of positive and productive work environments for Oakland Care’s teams.

This has included at the very start of a new care home’s journey, where she has helped to get to know the team and help them to build their friendships with each other before it has even welcomed its first resident.

To celebrate her years of service Michelle was rewarded with additional time off from Oakland Care, which she has enjoyed with her family.

David said: “In many care settings, residents with dementia often lose their independence as numerous things are done for them, including tasks they can still manage. This is due to others focusing purely on the dementia, and what it takes away, rather than seeing the unique person living with dementia.

“This narrow-viewed approach can contribute to the functional decline of an individual as they lose more of their abilities, not because of their dementia, but because they are not supported to maintain their remaining skills.

“We believe that people living with dementia are first and foremost individuals, with unique strengths, preferences, and life experiences.

“Our approach is centred on recognising and celebrating the person, empowering them to maintain independence and dignity in every aspect of their life.”

The ‘Bringing Out The Best’ strategy is underpinned by Hamberley’s unique homemaker model of care, which goes beyond traditional caregiving. The homemaker role combines care, companionship and housekeeping in one universal role, ensuring residents receive truly holistic support.

As dementia progresses, homemakers adapt their support

to each individual’s changing needs, promoting dignity and autonomy at every stage.

Co-produced with residents, families and team members, the ‘Bringing Out The Best’ strategy reflects a deeply person-centred and strengths-based approach, moving beyond traditional models of care to celebrate each person’s potential.

The new strategy is based on five key pillars of dementia care: n Building a highly skilled team to promote independence and provide responsive support.

n Knowing each person and recognising their unique strengths.

n Creating supportive, homely environments that foster comfort and autonomy.

n Maximising physical and mental well-being through nutrition, meaningful activity, and therapeutic programmes.

n Empowering families as integral partners in care, offering them tailored support and resources.

David added: “Our new dementia strategy is all about recognising the person, not just the condition.

“By focusing on each individual’s strengths and involving families every step of the way, we’re creating environments where people living with dementia can truly thrive.”

The Stelios Awards for Disabled Entrepreneurs UK 2025 has named Umbreen David, founder of Hoama Group Ltd, as this year’s overall winner. Umbreen, who lives with muscular dystrophy and significant hearing loss, leads Iden Manor Nursing Home in Staplehurst, Kent. Her business delivers care for residents while fostering a supportive workplace for staff. Umbreen said: “At heart, I’m a helper. This business allows me to support social care needs in Kent and beyond, while easing pressure on the NHS. My disability has taught me pragmatism, efficiency and what good care truly looks like. Winning this award is powerful recognition – not just for the transformation at Iden Manor, but for the role disabled entrepreneurs can play when given a seat at the table.”

Michelle (centre) with training team members Kelly Gibb and Claire Williamson.

David Moore

Advertiser’s announcement

How LCF Works can help care providers stay legally compliant, confident and compassionate

IN THE care sector, where people are at the heart of every decision, employers face the daily challenge of balancing their legal obligations with maintaining a compassionate workplace.

With increasing pressures on staffing, compliance, and employee wellbeing, getting employment law and HR support right isn’t just important - it’s essential.

LCF Works is a specialist employment law and HR support package tailored for businesses – particularly those in highresponsibility sectors like care – offering unlimited advice, documentation, training and hands-on support from just £200 + VAT per month. LCF Works is part of leading law firm, LCF Law.

“Care providers deal with some of the most complex employee issues often in the most emotionally demanding environments,” said Brendan Bah (pictured above), employment law advisor at LCF Law and part of the LCF Works team.

“Our goal is to relieve that pressure by offering a safety net of expert, responsive support, so employers can focus on what matters most - providing excellent care.”

Why it works for the care sector

For care homes, business offering domiciliary services and those providing specialist support, HR and employment issues are more than just policy concerns – they can directly impact not only the wellbeing of staff but also residents and their families.

LCF Works recognises this and provides proactive, personalised support that

integrates into an organisation’s culture and daily operations.

The service includes:

n Unlimited access to expert advice via phone and email.

n A dedicated point of contact who takes the time to understand your business.

n Tailored support with disciplinaries, grievances, performance issues and more.

n Professional HR personnel available to act on your behalf.

n On-site visits, training sessions and documentation.

n Updates on legal changes, invitations to seminars and mock tribunals.

This approach is particularly effective in the care industry, where high staff turnover, complex shift patterns, and potential safeguarding concerns all place unique demands on employers.

LCF Works helps organisations anticipate problems before they escalate, and when issues do arise, offers expert guidance that’s legally robust and people focused.

“Care providers can’t afford to take chances with HR,” added Brendan.

“We offer everything from advising on disciplinaries, grievances and long-term sickness, supporting with recruitment, retention and restructuring to navigating TUPE transfers.

“And when things get difficult, like handling discrimination allegations or tribunal claims, we’re right there by your side.

“Whether it’s reviewing policies and procedures, drafting contracts, managing absences, or supporting managers through

sensitive staff conversations, LCF Works becomes an extension of your team - one that brings legal insight, HR practicality and a deep understanding of the care sector’s realities.”

Stand out as a responsible employer

“Being a legally compliant and fair employer isn’t just about avoiding claims - it’s about creating a workplace that attracts and retains the best people,” added Brendan.

LCF Works helps care providers build exactly that. With training, support and policy development all included, the service ensures care providers remain an employer of choice in what is a competitive industry.

For a fixed, affordable monthly fee, care firms have access to a complete employment law and HR support solution – saving time, stress, and potentially costly legal mistakes.

Testimonial – The Glen Nursing Home

“A solicitor at LCF Law defended a spurious tribunal claim raised against us by a former employee. They assisted us from the receipt of the claim form to carrying out the advocacy at the tribunal. I’m pleased to say, not only did we win the case, but the ex-employee was also ordered to repay the costs we had incurred in defending the claim — which I understand is an uncommon outcome in tribunal claims. We highly recommend LCF Law and LCF Works.”

To book a free initial consultation and find out more about LCF Works visit www.lcf.co.uk/lcfworks or call Brendan Bah on 0113 487 3931. LCF Works – expert employment law and HR support that cares.

Village recognised with nursing award

BELONG Atherton has been awarded the Chief Nurse for Social Care Team Award for its outstanding contribution to social care, namely in its support of the development of students entering the profession.

The Department of Health & Social Care accolade recognises the dementia specialist’s eight-strong nursing team in its collaboration with Greater Manchester universities, playing a key role in researching student allied health professionals’ training within multidisciplinary care home environments.

Jemma Sharratt, support manager and nurse at Belong Atherton, said: “We are pleased to have mentored the students by taking their classroom learning and applying it to real-life experience.

“They embraced the opportunity and thrived whilst working here and equally, we learned a great deal from our newest colleagues to the profession.”

Led by The University of Salford, ‘Not the last resort: The longitudinal impact of interprofessional student training care home initiative’

Belong Atherton nursing team with their Chief Nurse for Social Care team award.

saw undergraduates including those in nursing, physiotherapy, psychotherapy and social work immerse themselves in hands-on training at the care village for the project.

Belong’s holistic approach to care was selected to facilitate the pilot version of the scheme, with a goal to explore alternatives for training health and social care professionals.

At present, students typically

learn in isolation within their respective discipline. However, upon qualifying, it is common for them to go on to work as part of interprofessional teams.

Across all of the operator’s villages, older people are supported through an ethos of viewing the ‘whole person’ and their needs, rather than focusing on a single aspect of care, one at a time.

Through collaboration of

in-house nurses, support workers and exercise and rehabilitation specialists, expertise is pooled for the benefit of customers, including those living with dementia.

The students were able to combine this ethos with learnings from their studies, as well as have the chance to share the latest evidence-based nursing practice with colleagues and make their own recommendations.

In turn, Belong Atherton residents felt the scheme impacted positively on their physical and emotional wellbeing, citing the benefits of having a diverse range of professionals to meet their needs in their home; an improved feeling of social connectedness; and a sense of purpose through helping the students in their learning.

Belong Atherton general manager and nurse Nicola Johnstone added: “With the political conversation around social care in the limelight, we are pleased to promote the fantastic opportunities to build careers in care environments for those working in various disciplines across health and social care.”

Curtains up at home’s picture house

EILEAN Dubh in Fortrose has officially opened a new picture house, Chanonry View, offering residents a dedicated space to enjoy films, performances and digital storytelling.

The project was made possible thanks to the expertise of Andrew and Rodger Dowsett, whose mother Lilah – a resident at the care home –formally opened the cinema during a ribbon-cutting ceremony attended by residents, staff and guests.

Manager Alexis Le Neven said: “This has been a real team effort, and we’re delighted to see it brought to life.

“The new picture house will help create shared experiences for residents and their families – whether that’s watching a favourite film,

revisiting personal memories or sharing family videos.”

To mark the occasion, residents were treated to a screening of Calamity Jane, with staff on hand to serve popcorn, issue tickets and welcome guests on a red carpet.

Chanonry View features a large 4K screen, blackout blinds, surround sound and a high-spec projector system. The space will be used for a wide range of activities, including film screenings, music events, sporting highlights, family video viewings and photographic displays.

Andrew and Rodger designed the room, advised on the most suitable equipment, and carried out the full installation.

Couple celebrate 75th wedding anniversary

ONE of the UK’s longest-married couples have celebrated their 75th wedding anniversary at the Chichester care home where they both live.

Sarah, known as ‘Mamie’, Openshaw, 96, and her husband Gerald, 95, marked their milestone with a party at Colten Care’s Wellington Grange. Companionship team leader Lana Harmon said: “We were honoured to throw a joyful celebration for Mamie and Gerald, a couple whose love has truly stood the test of time.”

Mamie was just 15 and Gerald 14 when they first met at their local Baptist church in Dorking, Surrey.

Life went on to take the teenage sweethearts in different directions

and Gerald Openshaw on

as Mamie moved to America for a year while Gerald studied hotel management at Westminster Catering College. But fate had

other plans.

When Mamie returned to England, she signed up with the Women’s Royal Naval Service and trained as an WRNS air mechanic in Cornwall.

Gerald was stationed in Aldershot during his National Service.

They met by chance at Waterloo Station while they were both on leave.

Gerald managed to get a transfer to Bodmin to be closer to Mamie.

With their paths crossing again, they began to meet up on weekends or otherwise when their respective service commitments allowed.

Six months later they were engaged.

They married at St Paul’s Church in Dorking on a snowy day in spring 1950 and began their married life in Brighton.

Moving to a civilian career in the police, Gerald climbed the ranks to become an Assistant Chief Constable while Mamie raised their children, two sons and a daughter.

Away from work and family responsibilities, their outside interests included playing tennis and golf together until relatively late in life.

They moved to Wellington Grange in September 2024.

The anniversary party was blessed by sunshine in the garden of the home and included a live performance of show tunes by singer Katie Brown.

Mamie

their 75th wedding anniversary at Colten Care’s Chichester care home Wellington Grange where the couple have lived since last year.

Montane Care oversees smooth transition of Stourbridge home

MONTANE Care is pleased to announce the successful sale of Hillcroft Nursing Home, a long-established and highly respected care facility located in Stourbridge.

This transaction represents another milestone in our continued dedication to supporting the health and social care sector with thoughtful, strategic and well-executed business sales.

Hillcroft Nursing Home, previously operated by Astley Care Ltd, has been a trusted provider of nursing and specialist care services for over three decades.

With registration for 28 residents, the home is known for delivering high-quality care for individuals with a range of needs, including dementia and physical disabilities. Its most recent CQC inspection awarded it an overall rating of “Good,” affirming the consistent standards of care delivered by its team.

The sale was agreed between Mr Jay Patel of Astley Care Ltd, the outgoing owner, and Mr Parthi Kandasamy of Gugan Healthcare Ltd, an experienced and growing care operator.

For Mr Patel, this marked the culmination of many years of dedication to the sector, while for Mr Kandasamy the acquisition

strengthens his portfolio of care services and represents a strategic step in expanding his provision of high-quality care.

Jay Patel commented that working with Montane Care once again confirmed he had made the right decision.

He praised the professionalism, sector knowledge and honest communication throughout the process.

He noted that despite the complexities involved, the sale was managed with care and precision, ensuring minimal disruption to residents and staff.

He expressed his appreciation for the ongoing guidance and steady communication, which helped make what could have been a stressful process feel smooth and well-supported.

Parthi Kandasamy shared similarly positive reflections, highlighting that Montane Care’s involvement made the entire process significantly more efficient.

Having acquired other care businesses previously, he found this experience particularly streamlined, crediting the clear coordination and proactive approach taken throughout.

Mr Kandasamy expressed his enthusiasm about building on the strong reputation Hillcroft has developed under Mr Patel’s

leadership and thanked everyone involved for helping make the transition a positive one.

The solicitors acting on both sides of the transaction also shared their appreciation for Montane Care’s role in the process.

Mr Kareem Baig and Mr Andrew Stilton of Newhall Solicitors represented Mr Patel.

Andrew said: “The time that you spent towards the end in helping to drive the transaction forward was extremely beneficial.”

His comments reflected the value of Montane Care’s involvement not just in sourcing buyers, but in keeping momentum and focus through to completion.

Rachael Brown and Stephen Hiscocks of Howells Legal, who represented Mr Kandasamy, noted that Montane Care’s consistent communication and careful management of both parties ensured a collaborative and timely conclusion to the deal.

This transaction reflects the continued demand in the market for well-run, reputable care settings.

Buyers remain highly motivated to acquire care homes with a proven track record, strong compliance ratings and a positive local reputation.

The sale of Hillcroft Nursing

Home further demonstrates how businesses like these can attract serious, experienced operators who are keen to invest in delivering quality care.

It also showcases how important it is to have trusted partners who can manage these processes with empathy, confidentiality and professionalism.

At Montane Care we understand that the decision to sell or grow a care business is significant and often deeply personal.

We pride ourselves on providing honest advice, discreet representation and a tailored approach that respects the values and history of each service we work with.

From the first conversation to the final contract, our aim is to support our clients with clarity, confidence and commitment.

If you are considering the sale of your care business, exploring opportunities for acquisition, or would simply like to understand what your business may be worth in today’s market, we invite you to have a confidential conversation with us.

We’d be delighted to help you plan your next steps with confidence.

Contact Darren Edwards at Montane Care on 07720 653322 or by email at darren.edwards@montanecare.co.uk.

Celebrating 60 years of care at historic North Wales home

A HISTORIC home in North Wales is celebrating 60 years of caring for older people.

Hillbury House was built in 1864 on five acres of land on the south west of the city of Wrexham for local businessman John Bury.

It became a care home in 1965 when it was taken over by the Catholic Order of the Sisters of Nazareth who ran it until 2005 as Nazareth House when it became part of the Pendine Park care organisation founded by Mario Kreft MBE and his wife, Gill.

Pendine Park is now celebrating its 40th anniversary but Hillbury has been looking after Wrexham people even longer and has a unique history of its own, according to Mario.

He said: “It was built in 1864 for John Bury who was well known locally and was one of the founders of the Wrexham War Memorial Hospital.

“In building the house they dug into a Bronze Age burial mound and found a number of artefacts which were given to the Wrexham Museum.

“Gill and I were looking for somewhere to open a care home in 1985 because we wanted a place suitable for our elderly grandparents which would provide the level of care we wanted for them.

“A property in Llandudno was set up but it fell through at the last minute and Gwern Alyn became available in Wrexham which was another of the areas we were looking.

“Converting Gwern Alyn into a care home was the start of the Pendine story and choosing Wrexham was the right decision for us.”

Gwern Alyn is next door to Hillbury which became available in 2003 and opened under the

Pendine banner in 2005.

Both care homes are run by manager Cindy Clutton, who began her own career in care in 1982 aged just 15, working at weekends and in the school holidays at Nazareth House, as Hillbury was then called.

She said: “My mum was there and she had always worked in care and I went there when I was still in school and I enjoyed it so when I finished school I went on to take a YTS – Youth Training Scheme – in care and started with Clwyd County Council in their home at Wren’s Nest in Rhosddu.

“I joined Pendine in 2000 at Gwern Alyn and they took over Nazareth House and I became acting manager of Gwern Alyn and Hillbury and the rest is history.

“Mario had encouraged me to my Level Five management course and gave me the support I needed and I’ve been at the two homes ever since.

“I’ve really enjoyed it. It’s a challenging job but it’s also very

rewarding when you see the residents all smiling and happy. I still love coming to work each day.”

Mario added: “We started with 14 residents at Gwern Alyn and now we’re up to 440 at our nine care homes in Wrexham and Caernarfon.

“Later this year we will welcome our 6,000th resident and at the same time we employ 864 people and what we do supports the NHS.

“Four decades on and Pendine Park has become a very, very important community asset for Wrexham and 10 years ago we opened Bryn Seiont Newydd in Caernarfon.

“We were the very first in the UK to deliver what in those days were NVQs – National Vocational Qualifications – although the skills you need as a carer are not something everyone can do and you don’t really learn them at a college.

“It’s about empathy and emotional intelligence and you

probably either have or don’t have that by the time you leave primary school.

“So many people can’t do it or won’t do it but these are very important skills and it’s a sad indictment of our society that they’re so undervalued.”

Mario and Gill are both passionate about the arts which have become a “golden thread” running through daily life at all their care homes.

They became the first care organisation in Wales to employ an artist in residence and 30 years later the person they appointed, Sarah Edwards, is still their working with them as a consultant, along with a musician in residence, a creative practitioner and an army of enrichment co-ordinators.

The couple have also launched the Pendine Arts and Communities Trust which supports a host of community and arts-related activities, including the Llangollen International Musical Eisteddfod where they sponsor the Pendine International Voice of the Future competition and the North Wales International Music Festival where they sponsor the Pendine Young Musician of Wales competition.

Gill, a chartered accountant, also set up the influential Wrexham Business Professionals group to promote regional prosperity and shine a light on the enterprise and expertise that exists in the region.

Meanwhile, Mario has also found time to become a fearless campaigner for the social care sector, founding both Care Forum Wales, which represents around 500 independent providers, and the Wales Care Awards, to recognise the country’s frontline care workers.

Residents forge bond with pupils

EATON Court in Grimsby has developed a friendship with local primary school to create a lasting connection between generations.

The friendship began last June when pupils from Ormiston South Parade Academy visited The Deep Aquarium in Hull.

Following their trip they sent handwritten letters and photographs to residents at the nursing home, sharing their favourite memories of the day. The thoughtful gesture was the beginning of a meaningful relationship that has since continued to blossom.

At Christmas time the pupils visited the home and performed a festive concert, delighting residents and staff. They later returned before the school holidays to exchange cards and gifts, spreading holiday cheer and building connections that have carried into the new year.

“Earlier this year some of the Year 3 pupils visited us again and brought a beautiful handprint collage in the shape of a butterfly,” said Anne Ruttle, home manager at Eaton Court.

“We’ve proudly displayed it in our reception as a special reminder of our new friends.

“Our people love spending time with the children from Ormiston South Parade Academy and we’re really looking forward to what else we’ll do together this year.”

The most recent collaboration came recently when the school invited Eaton Court to take part in a project exploring how holidays have changed over time.

Several team members joined resident Sylvia Cressy on a visit to the school, where they engaged in conversations with the pupils and shared stories to support the children’s learning.

Pendine Park proprietor Mario Kreft with Hillbury manager Cindy Clutton and staff Rita Caruana, Daisy Jardine, Ellen Griffith and Ben Beleno.

In partnership with

Replica pub opening celebrates heritage and community

RESIDENTS and guests at Burscough Manor in Burscough, part of Sandstone Care, raised their glasses to celebrate the opening of the home’s Red Lion pub.

Managers Sam Smith and Kirsty Fuller welcomed Paul Lewis, husband of resident Dot, to officially cut the ribbon.

Paul, an engineer, built the replica pub from scratch, driven by affection for Burscough’s local history and a desire to create something meaningful for his wife and the wider care home community. Paul’s craftsmanship was evident in every detail, capturing the spirit of the original Red Lion, which once stood proudly on the same site before its demolition in 2018.

To mark the occasion, Paul was presented with a customengraved whisky glass featuring the Red Lion emblem, a bottle to fill it, and a commemorative plaque now mounted above the

bar.

“This isn’t just a building project, it’s a celebration of the past and a gift to the future,” said Sam.

“We’ve seen how much joy it brings to our residents already.

The Red Lion at Burscough Manor is now a place of connection, storytelling and happiness, making a real hub for residents, family and friends.”

Guests were treated to a proper pub-style welcome, with a spread of pies, a pint of beer or a choice of non-alcoholic drinks.

Residents delighted in ordering at the bar, just as they would have in years gone by, filling the room with warm conversation, laughter and shared memories.

Adding an extra layer of nostalgia, former local councillor Noel Delaney joined the festivities. He reminisced about his time spent at the original Red Lion, recalling his days on the darts team and the camaraderie that once defined his local.

Five-star rating for care group’s taste and safety

CZAJKA Care Group, has been awarded the highest possible food hygiene rating – five stars –at all its care and nursing homes, as well as its leisure venue, The Clubhouse, in Nab Wood, Shipley.

Staveley Birkleas is the most recent of all the locations to be rigorously inspected by the Food Standards Agency and it has retained its five-star rating.

Currergate Nursing Home in Steeton, Brookfield Care Home in Nab Wood and The Clubhouse, which is owned and run by Czajka Care Group, all have the top accolade too.

Catering to residents, their families, and the wider community, the operator has built a strong reputation for delivering fresh, nutritious and locally sourced meals.

The Clubhouse restaurant is open to members, the public, and residents of Fairmount Park’s retirement community, and is a well-loved spot for dining and celebrations. Its themed nights, including fish and chip Fridays and festive themed menus for key calendar dates, including Chinese New Year and Christmas Day, are always popular.

Area catering supervisor Gerard Raedcher said: “We’re incredibly proud to have these five-star ratings across all our sites.

“It’s a real testament to the hard work of our kitchen teams and the emphasis we place on cleanliness, safety, and quality.

“Food plays a hugely important role in our homes – it’s not just about nutrition but about bringing people together and creating enjoyable moments.

Gerard Raedcher

“We vary our menus across our homes – they are all resident led with multiple options always available to suit ever taste.”

Czajka Care Group is committed to using local suppliers to ensure quality and sustainability. Meat is sourced from a trusted butcher in Saltaire, and fresh produce is delivered from suppliers in Keighley. Meals are tailored to accommodate a wide range of dietary needs, including celiac, vegetarian, vegan, diabetic, and religious diets.

Gerard added: “We regularly consult with residents and their families to ensure our menus reflect their tastes and preferences.

“Our goal is always to provide high-quality, varied meals that people look forward to – whether they’re living in one of our homes or visiting The Clubhouse for a special occasion.

“Some of our most popular dishes include roast dinners, pies and traditional Yorkshire dishes alongside more adventurous foods including Moroccan and Indian cuisine for our younger residents.”

Role reversal day breaks boundaries

SURBITON Care Home in Surrey turned tradition on its head by hosting a team and family member role reversal day –putting carers and loved ones in the shoes of those they support in a move to promote empathy and deepen understanding

As part of the immersive experience, team leader Alison Cooper and Patrina, daughterin-law to one of the CHD Living operated home’s residents, dressed in resident attire and spent the day living life as residents themselves.

Meanwhile, residents Pauline, Margaret and Jill stepped into care roles – leading activities, taking lunch orders, serving refreshments and even encouraging exercise with a round of “Heads, Shoulders, Knees and Toes.”

The initiative aimed to give participants a true sense of what

it feels like to both receive and provide care – with plenty of eyeopening, emotional, and joy-filled moments throughout the day.

“It gave me more empathy and a greater understanding of the conversations that happen around us,” said Alison.

“It also made me realise just how busy the rest of the team are, and how easily we can fall into leading questions. This experience reminded me to listen more deeply and never presume.”

Patrina, experiencing life from her mother-in-law’s perspective, described the day as “an absolute eye-opener”, sharing that “I haven’t laughed so much in ages. It really showed me how hard care staff work – it’s a full-on job that requires so much compassion and patience.”

Meanwhile, resident Pauline – known for her energy and humour – led from the front. “I

liked doing everything in my role. You just get on with it, don’t you? It made me admire Heidi (Registered Manager) and the team even more.”

Margaret, also taking on a team member role, called it “very strange, but very good”, adding that it was “rewarding to be the one looking after others for a change.”

Registered manager Heidi Bradbury added: “We pride ourselves on being more than a care home – we’re a family. This experience was both powerful and joyful. It gave our team and families a real sense of the emotional and physical dynamics of daily care.

“But most of all, it reinforced what we already know: our residents are capable, funny, and full of life. They led the day with warmth and strength. We couldn’t be prouder.”

Receptionist Phil Marshall and Dementia Friends ambassador Joe Sherville.

A MOTHER and daughter have launched a home care company in Lincolnshire.

Zafreen Kouser and Hanaa Hussain have set up SureCare Scunthorpe to provide a full range of person-centred home care services.

Zafreen brings more than 25 years of experience in the care sector including working as a senior carer and relief manager in care homes and spending five years within the NHS in both pharmacy and pathology laboratories.

Zafreen is supported by her daughter Hanaa, who is actively working and studying in the field of cardiac physiology.

Zafreen, the company’s nominated individual, said: “We are proud to deliver bespoke, compassionate and consistently high-quality care to individuals across Scunthorpe and the surrounding areas.

“As a family-led business our commitment runs deeper than duty, it’s a personal mission to make a meaningful impact on the lives of those we support.

“Backed by the strength and reputation of the SureCare name, we are passionate about delivering care that is not only professional and person-centred but that also empowers people to live independently, safely, and with dignity in the place they call home.

“I’m looking forward to working with Hanaa whose medical training and growing expertise in chronic heart conditions and quality of life will directly influence our carer training programmes, ensuring our team is educated not only in essential care practices but also in the latest understanding of supporting individuals with complex health needs. ”

Hanaa added: “My mum has great drive and passion, and I want to support her to help her

Mother and daughter launch firm

make the business the success we know it can be. She has always wanted to be her own boss and to deliver excellent care. She was born to look after people!

“I have a great relationship with mum, and we are excited to work together and build a successful business that also makes a real difference to people’s lives in the Scunthorpe community.”

The pair will start by offering non-regulated services including cleaning, companionship, shopping and transport.

As soon as they have their Care Quality Commission registration they will roll out the full range of regulated home care services including domiciliary care, live-in care, respite, and holiday care as well as supporting those with Alzheimer’s and dementia.

LAMONT JOHNSON

Lamont Johnson are delighted to confirm the recent successful sale of St Heliers, Folkestone, Kent, continuing an impressive first 6 months of trading in 2025.

This delightful Regency period property located adjacent to the seafront in this renowned retirement coastal town, is registered for 30, management operated and has been in existing ownership for over 20 years.

The home benefits from having all single bedrooms, each bar one having ensuite facilities and with a CQC rating of “Good”.

St Heliers has been sold on behalf of our vendor clients Mr & Mrs Fraser to an existing operator Mr Denver Rajaratnam and family.

This sale, alongside many others that are progressing at this time, clearly demonstrates the continued activity in the sector and that demand, is clearly outstripping the supply of homes coming to the market at this time.

Hanaa Hussain and Zafreen Kouser of SureCare Scunthorpe.

Rooms with a view promised at new seafront care home

AN iconic seafront building directly overlooking the beach at Whitley Bay is undergoing the finishing touches of an extensive restoration programme to transform it into a new care home.

The former Rex Hotel building – which started life in 1907 as The Waverley Hotel – has been almost completely rebuilt and fully refurbished at an overall cost of £12m by its owners, Prestwick Care Group.

Named Bay View House, it is expected to welcome its first residents this summer and will provide residential care, general nursing, dementia residential care and dementia nursing.

CEO Bunty Malhotra, said: “The home will restore this beautiful building to its rightful place at the heart of the seafront community.

“Many people have very fond memories of the former Rex Hotel, and will be very pleased to see that not only has the building been brought back to life but that it is offering the highest standard of care and facilities.

“We look forward to opening our doors to them and to all those who are keen to secure the very best residential care for their loved ones.”

Behind the property’s façade the building has been totally remodelled to provide 86 bedrooms over five floors.

And the top floor will provide

four luxurious penthouse suites for residents who wish to be cared for while maintaining maximum independence.

Each of the 86 bedrooms will have its own, private, en-suite bathroom facilities, along with specialist beds, bespoke fitted furniture, TV and free Wi-Fi.

Elsewhere within the home

residents and their visitors will also be able to enjoy a bar, cinema room, restaurant and hair salon, as well as numerous lounges and family rooms for social events and entertainment or simply for quiet times.

Many of the bedrooms and communal rooms have windows offering uninterrupted views of the sea front, with its extensive beaches and historic St Mary’s Lighthouse to the north and the coastal village of Cullercoats to the south.

Outdoor spaces and seating are also available where residents and visitors can enjoy sunny weather and clean sea air within the home’s courtyards, or at the secure fourth floor roof terrace.

Prestwick Care – which has been providing care services in the North East for more than 35 years and is part of Malhotra Group PLC – estimates that around 80 full and part-time and associated jobs will be created at Bay View House.

Staff recruitment is already well underway.

Work starts on Chatham Waters development

CONSTRUCTION has started on building an innovatively designed care home that will also offer specialist on-site dementia care at Chatham Waters in Medway.

The start on site follows on from a series of recent construction milestones at Chatham Waters including the completion of 237 apartments available for shared ownership and affordable rent, and the completion of a new linear park with natural play areas, connecting the waterside district up to the River Medway.

The 75-bed care home will be delivered in partnership by specialist healthcare developer Montpelier Estates, contractors Apex Contractors Ltd and waterside regeneration specialists Peel Waters who are designing and delivering the wider Chatham Waters district.

Anna Ciesielska, director of Montpelier Estates said: “Designing and bringing the

care home to this stage of construction has been a joy; everyone involved in the process have contributed selflessly.

“We can now deliver a care home for the elderly residents of Chatham in a stunning setting, benefitting from all of the surrounding facilities provided by Peel, offering first class care and the opportunity to enjoy the lifestyle on offer.”

The purpose-built, four-storey facility sits in the centre of Chatham Waters and will have

on-site facilities to encourage socialising and community building within a comfortable, safe and supportive space for later living.

A dementia friendly bistro café, hair salon, cinema and sensory rooftop garden for residents to enjoy and relax in will all be built within the development.

There will also be plenty of spaces for community events, relaxation and exercise to look after the mental and physical wellness of future residents.

Montpelier Estates will be actively engaging with the local community to hold activities within the home, including cinema screenings, cooking demonstrations, musical events and school visits, with a hope to further stimulate residents’ interest and help prolong life.

The Waterfront UTC, which has more than 300 students studying engineering and construction on site at Chatham Waters, will play an important role in supplying a pipeline of highly skilled new workers.

Apex has already started engaging with the University Technical College with a Social Value Plan in place to offer a T-Level placement for a local student during the build of the care home.

Montpelier Estates will also be looking to partner with local creatives, artists and makers on the interior design and fit-out of the residential development.

Bay View House in Whitley Bay.

Residents enjoy care home’s new activities and gardening areas

STAFF at Southwell Court in Melbourn, near Royston have created a new activities room and garden room area for residents to enjoy all year round.

Keeping residents’ minds and bodies active has always been a high priority for the team at the Black Swan Care Group operated facility.

So when the team were reviewing how best to improve those aspects of life at the home, two areas were identified as areas to develop. Previously the home had a dedicated cinema room.

Residents said they preferred to watch movies in the larger living room, so the cinema room had become less used. It has now been converted into a dedicated crafts and activities area with large murals and storage areas for different arts and crafts.

Additionally, residents at the home have always enjoyed a love for growing plants, vegetables and flowers, which have been displayed around the home and in the large gardens.

But now an area of the home previously used as a small reading lounge has been lovingly converted into a garden room,

Greensleeves Care’s Board of Trustees has announced the appointment of Chris Poole as its new chief executive officer. Following a comprehensive search and competitive interview process, Chris will join the operator in August. Chris brings a strong and diverse leadership background, with a particular focus on strategy, innovation and transformation within the care environment. He is currently serving as director of business development at Sanctuary Care, a post he has held since 2017. Prior to that Chris held director roles within The Orders of St John Care Trust, Caring Homes Group, Friends of the Elderly and Karis Neighbour Scheme. Chris also holds the position of chair of the Board at Active Prospects.

with access to a private courtyard where residents can plant, potter and propagate to their hearts’ content.

Home manager Lisa King said: “We’re really pleased with our fantastic new additions at the home – the activities room and the garden room.

“The old cinema and library room were lovely spaces for residents to use, but we’ve listened to what they’ve told us about how they want to use these areas of the home differently.

Richard Williams MC has been named as the new chair of veterans’ charity Royal Star & Garter. He succeeds Major General (Ret’d) Tim Tyler CB, who reaches the end of his term of office in July, after a decade as chair. The former Welsh Guardsman, who has been sitting on the Royal Star & Garter Board of Governors as chair designate since January this year, said “It is a privilege to support former members of the Armed Forces through our charity’s important work.” Tim Tyler has played an instrumental role in the growth of the charity, supporting the development of the newest Home in High Wycombe, championing the recent merger with Care for Veterans and helping to steer the charity through the many challenges of the Coronavirus pandemic.

“So, with the fantastic ideas and practicality of Susan, one of our domestic assistants, and Jai, who does a bit of everything at the home – care, maintenance, domestic duties, we’ve created an incredible place for them to enjoy their passions.

“In the garden room we’ve created a potting table, storage cabinets, murals on the walls and a display area for indoor plants.

Patio doors lead out onto the enclosed private courtyard, which is a really peaceful, inspiring

place where residents can nurture their plants and flowers.

“It’s already blooming with creativity and it’s so lovely to see residents pottering about, planting, watering and seeing their plants and seeds grow. We can’t wait for the colourful blooms to display in the summer.”

Environmental sustainability has been at the heart of the transformation.

Most of the items of furniture and materials used in the new spaces were upcycled from existing items within the home or sourced locally from the surrounding community –reducing waste and supporting eco-friendly practices.

Jai led the initiative to ensure that these improvements not only benefit residents but also respect and protect the environment.

Looking ahead, the home will be introducing more projects where residents can get handson with nature, including bug houses, hedgehog hotels and other creative activities designed to enhance biodiversity and keep the garden at the home thriving as a sustainable and welcoming space for wildlife.

Orchard Care Homes has appointed two new directors to its executive leadership team. Helen Baxendale joins as director of quality, bringing more than 35 years of nursing experience and nearly three decades in adult social care. A highly respected registered general nurse, Helen is passionate about improving the lives of older people and helping families view care home living as a positive, enriching choice. Joining her on the executive team is Fran Galbraith, newly appointed as director of people and talent. She brings more than 25 years of senior HR experience from both national and international roles across multiple sectors. A chartered member of the CIPD, Fran is a specialist in talent development, learning and recruitment, and also brings a wealth of expertise in organisational design, reward, shared services and change management.

London home care provider Venelle has welcomed a new deputy manager whose career spans continents, disciplines and a deep devotion to care that is both clinically excellent and deeply personal. Stephanie Blenkinsop joins the leadership team at a pivotal moment of growth and ambition for Venelle. A Registered Nurse by background, with an MBA and Masters in Global Project Management, she brings a rare blend of clinical precision and strategic finesse. Most recently she led the Live-In Service division at SweetTree Home Care Services, overseeing a team of more than 50 carers. There, she helped co-create an innovative, tech-enabled model of home care that prioritised continuity, flexibility and above all – client dignity.

Digital champions – how to lead your team through change

THE social care sector is under relentless pressure – tightening regulations, staffing challenges, and rising expectations from families.

For many care home leaders, digitising systems is no longer a future plan, it’s an urgent necessity.

But even the best software can fall short if your team isn’t on board.

So how do you lead your care home through digital change with confidence, not chaos?

1. Start with the “Why” Before introducing any new system, communicate the reason for change clearly. Explain how moving from paper or outdated tools to a digital platform will improve outcomes – for staff, residents, and families. Better record-keeping, more time for care, fewer errors, easier audits – when your team understands the benefits, they’re more likely to engage.

2. Identify your digital champions Every care team has early adopters—enthusiastic, tech-

savvy individuals who are naturally curious. Identify these people early and involve them in the process Let them trial the system, give feedback, and then support their colleagues. When staff see peers using the new system confidently, resistance drops significantly.

3. Provide practical training (not just manuals)

Face-to-face sessions, hands-on practice, and short how-to videos go much further than generic

guides. Providers like Fusion offer tailored training to suit the pace and needs of your team –ensuring staff don’t just use the software, but understand it.

4. Encourage questions, reward curiosity

In the early days, create a safe space for questions – even the obvious ones. Recognise small wins and celebrate when someone logs their first digital note or uses the system to complete a medication task.

Positive reinforcement is powerful.

5. Monitor use and offer support

Use your system’s analytics (Fusion includes usage tracking) to spot who’s confident and who may be struggling. Offer refresher sessions and share tips during team meetings. Leading digital transformation isn’t about pressuring – it’s about nurturing.

6. Don’t just “Switch On” – embed it in culture

Make the system part of your daily rhythm. Whether it’s recording care plans, scheduling staff, or sharing family updates, normalise its use from the start. The quicker it becomes “how we do things here,” the quicker your team will adapt.

A final thought: The technology you choose matters – but how you lead the people using it matters more. With the right champions in place, digital transformation isn’t just possible –it becomes a lasting improvement for everyone.

www.fusioncare.co.uk

hello@fusioncare.co.uk

01133 979 555

Trusted continence care from Gompels

WITH more than 50 years of experience in the care sector, Gompels understands the importance of reliable, dignified continence care.

That is why we created Suresy, a range of high-quality pads, slips, pull-ups and net pants designed to deliver comfort, security and peace of mind.

Made with breathable, skinfriendly materials, Suresy products help reduce irritation and keep skin dry.

Features like elasticated leg

cuffs, cushioned fits, and strong fixation tabs make them a dependable choice.

Thinking of switching?

We’re confident that Suresy is the right product for you or your residents, we are offering free

samples to care homes to help make switching simple. Email keyaccounts@gompels.co.uk to discuss your requirements.

NACC Care Chef of the Year regional finalists revealed

THE first round of judging has taken place for this year’s National Association of Care Catering Care Chef of the Year 2025 competition and the contestants have been selected to compete in the regional heats.

Regional heats will now be held across five of the NACC Regions

– Midlands, North, Scotland, South East and South West – with care chefs demonstrating that they can compete with the best when it comes to culinary skills.

The prize is to represent their region in the national final scheduled to take place on October 1 at Loughborough College. The chefs will have to demonstrate to the judges their full understanding of the

meals they are providing for their residents whilst introducing their own flair through contemporary flavours.

This year’s regional finalists include:

Midlands

n James Adcock (Aaron Court, Abbey Healthcare)

n Jack Baker (PJ Care Ltd)

n Matthew Burke (Care UK)

n Janos Csavas (Aria Care)

n Katarzyna Haber-Bialkowska (Care UK)

n Justina Kesterton (Vegetarian for

Life)

n Max Neumann (PJ Care Ltd)

North

n Sam Brooks (Porthaven Care Homes)

n Dawn Louise Brown (Greenholme Care Home, Avery Healthcare)

n Alex Connell (Vegetarian for Life)

n David Thompson (Harbour Health Care)

n Paul Wright (Prospect House)

n Nelko Yordanov (Belong Ltd)

Scotland

n Anna Koziarska (Meallmore Ltd)

n Fiona Mackie (Crossreach Balmedie House)

n Jessica Vreede (Guthrie House Care Home)

South East

n Simon Boyden (Knowle Park Care

Home, Aria Care)

n Daniel Bree (Cinnamon Care)

n Jonny Hollis (Aria Care)

n Jerrin Koipurathu Thomas (Cooperscroft Care Home, TLC Care)

n Lorna Parsons (Colten Care)

n Emilio Pascucci (Avery Healthcare)

n Raymond Revell (Mills Meadow, Care UK)

n Anna Sudak (Care UK)

n Jack Wood (Colten Care)

n Steven Wright (Caring Homes)

South West

n Agnieszka Anyabuike (Windmill Care Ltd)

n Caitlin Goodall (AbleCare Homes)

n Tristan Hurford (AbleCare Homes)

n Robert Rofe (Elior Rosewell Court)

n Michal Szulinski (Care UK)

n Ilona Tomza (Porthaven Care Home)

n Clare Broadbent (Devonshire House, Harbour Healthcare)