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MANAGING TECH TRANSFORMATION

Courtney Smith

For companies that manage field-based teams, there has been massive growth in the adoption of smartphones and mobile applications throughout 2015–16.

W

hile it’s great to see the industry embrac-

• Inadequate identification of requirements

ing technolog y, too

• Poor fit of the chosen technology

many implementa-

• Poor communication channels between

tions fall short because simple guidelines are

not followed.

the company and the vendor/s

make better buying decisions and avoid buyer’s remorse. During this financial year, you may be

• Overpromised technology outcomes or

thinking about implementing the following:

inadequate company buy-in during the

• An integrated management system (IMS)

implementation process

• An ISO9001:2015 paperless solution

Within the last year, many companies

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to replace or upgrade current systems

• A project management tool

have already ‘buyed and tried’ and are

I thought that we could help by offering

• Electronic timesheets and payroll

now seeking a post-purchase fix. In many

some suggestions and sharing a few lessons

• Maintenance, equipment or assets systems

cases, this is because of the following:

learned, to potentially help others seeking

• Moving your file storage to the cloud

FSB AUGUST 2016

www.FieldServiceBusiness.com.au

Profile for Westwick-Farrow Media

Field Service Business Aug 2016  

Field Service Business (FSB) offers essential information to service focussed companies throughout Australia that are dedicated to managing,...

Field Service Business Aug 2016  

Field Service Business (FSB) offers essential information to service focussed companies throughout Australia that are dedicated to managing,...