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MANAGING TECH TRANSFORMATION
Courtney Smith
For companies that manage field-based teams, there has been massive growth in the adoption of smartphones and mobile applications throughout 2015–16.
W
hile it’s great to see the industry embrac-
• Inadequate identification of requirements
ing technolog y, too
• Poor fit of the chosen technology
many implementa-
• Poor communication channels between
tions fall short because simple guidelines are
not followed.
the company and the vendor/s
make better buying decisions and avoid buyer’s remorse. During this financial year, you may be
• Overpromised technology outcomes or
thinking about implementing the following:
inadequate company buy-in during the
• An integrated management system (IMS)
implementation process
• An ISO9001:2015 paperless solution
Within the last year, many companies
28
to replace or upgrade current systems
• A project management tool
have already ‘buyed and tried’ and are
I thought that we could help by offering
• Electronic timesheets and payroll
now seeking a post-purchase fix. In many
some suggestions and sharing a few lessons
• Maintenance, equipment or assets systems
cases, this is because of the following:
learned, to potentially help others seeking
• Moving your file storage to the cloud
FSB AUGUST 2016
www.FieldServiceBusiness.com.au