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TRANSPORT OPERATIONS

RAIL NERVE CENTRE

Sydney Trains’ $276 million Rail Operations Centre will improve communications and coordination across the network.

W

ork has begun on Sydney Trains’ new Rail Operations Centre (ROC) project, a $276 million whole-of-network venture that will modernise management of operations to support better service delivery for Sydney Trains and its customers, through improved disruption management, communications and coordination across the network. The transformational project will improve coordination across the new systems, enabling delivery of more accurate and timely information about delays, leading to faster incident resolution and service recovery. “This new centre will ultimately improve train reliability for customers, and when there are delays, information will be communicated much more quickly,” said NSW Minister for Transport and Infrastructure Andrew Constance. To be built at Green Square, the ROC will ensure all facets of the train network are controlled from a single location, with new technology to manage train movements and customer safety. According to a government statement, knowledge from across the globe has been sourced, from London, Hong Kong and Tokyo, to ensure the design incorporates the latest technology that will improve train services. Sydney Trains Chief Executive Howard Collins said the organisation’s performance has been held back in recent years by outdated technology and having to respond manually to incidents.

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“At the moment we manage the trains and tracks, respond to incidents, communicate with customers and monitor their safety from different locations and in different ways,” he said. “One example is that during an incident, there are multiple phone calls made between the person reporting the incident, the person who controls the trains, another party in charge of fixing the fault and the response team in the field.

Jul/Aug 2016 - Critical Comms

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Critical Comms Jul/Aug 2016  

The communications industry magazine for the public safety, law enforcement, utilities, transport, mining, security and defence sectors thro...

Critical Comms Jul/Aug 2016  

The communications industry magazine for the public safety, law enforcement, utilities, transport, mining, security and defence sectors thro...