“We didn’t invent the 100% concept. We just perfected it.”
Clay Fouts Founder/Chairman
1 # 4 #39
INDEPENDENTLY OWNED BROKERAGE IN
*
INDEPENDENTLY OWNED BROKERAGE IN THE NATION * FOR SALES VOLUME IN THE NATION ** #23 FOR TRANSACTIONS CLOSED IN THE NATION **
As the CEO of West USA Realty, I am honored to lead a company that has been dedicated to the success of real estate agents for over three decades. Our story began in 1986 when my father founded West USA with a mission to create a company that was built by real estate agents for real estate agents.
Since then, we have remained committed to this mission and have worked tirelessly to provide the best possible support, training, and technology to our agents. We understand that our clients are our agents, and we believe that their success is our success.
At West USA, we are proud to have a team of dedicated staff who share our mission and are passionate about helping our agents achieve their goals. We are constantly seeking new ways to improve and innovate, and we believe that this dedication has been a key factor in our success.
Over the years, we have faced many challenges, but we have always remained true to our values and our commitment to our agents. We understand that the real estate industry is constantly evolving, and we are committed to staying ahead of the curve and providing our agents with the tools and resources they need to succeed.
I want to take this opportunity to thank you for becoming a member of our Family. It is because of you that West USA Realty has become the success it is today, and we look forward to continuing to grow and succeed together in the years to come.
CLINT FOUTS President & CEO
We Didn’t Invent The 100% Concept, We Just Perfected it.
CLINT FOUTS
President & CEO
DEBBIE QUAIN
Administrative Officer
Vice President
Manager
Assistant General Manager
MARGE LINDSAY
Director of Education
Director of Transaction Services
GARRETT WALLACE
Onboarding Specialist
CARRIE LYNN MASON
Manager of Culture & Development
SHERALEE BANEY Director of Inbound Sales
HURLOCK
Creative Lead
KEITH FLYNN Director of Digital Marketing
Designated Broker Broker Since 1995
MARGE LINDSAY
Managing Broker Broker Since 1977
Managing Broker Broker Since 2006
Managing Broker Broker Since 2005
Duane Fouts was born and raised in Montana, moving to Arizona in 1987. He is no stranger to the real estate industry, having started his real estate career in 1988. Duane obtained his Arizona Brokers License in 1995 and spent many years as the Owner/Designated Broker for the largest real estate company in Arizona, managing as many as 1,850 agents in the firm.
Marge has been licensed since 1973. She was the President of the Grand Canyon CRB (Certified Real Estate Brokerage Manager) Chapter in 1982, President of the Arizona CRS (Certified Residential Specialist) Chapter in 1984, President of the Phoenix Association of REALTORS® in 1988 and President of the Arizona Association of REALTORS® in 2002. In addition Marge has served, and still serves, on numerous local, state and national committees over her 45+ years in this industry. Marge has been a listing and selling agent. She has managed real estate offices, been a Designated Broker, and has trained thousands of licensees over the years. Marge stays current with what is happening in the industry and in Arizona by serving on numerous committees and working with practicing agents.
Dean has had his Broker”s license for 12 years. In his career in Real Estate, he has advanced from Agent, Associate Broker, Team Leader, to Managing Broker. He holds a Certified Distressed Property Expert Designation and is also a member of SEVRAR.
Kyle was born in northern Montana and moved to Phoenix with his family at the age of 7. After graduating from Coronado High School, while attending GCU he pursued a degree in Business Administration. After college he joined his family at Dan Schwartz Realty. He went on to get his Brokers license three years later and has been a managing broker here in the Valley for the last fifteen years. In 2004 he married his beautiful wife Lauren, they have 4 children together, Ayvery, Sydney, Georgia, & Oliver.
West USA is a member of local and outside area associations
West USA features upscale, fully-equipped facilities. Each office includes these amenities:
Live Onsite Receptionist • Live After-Hours Answering Service • On-Site Office Manager and Support Staff 24/7 Access
Professional Waiting and Conference Rooms • Internet Access • Large Flat Screen Televisions
State-of-the-Art Computers • Multi-functional Color Copier/Fax/Scanner/Printer • Personal Fax to Email Number
Private Offices • Workstations with Wireless Access • À la Carte Transaction Management Services
2355 W. Utopia Road Suite 100
Phoenix, AZ 85027
Phone: 602.942.4200
AHWATUKEE
4505 E. Chandler Blvd. Suite 170
Phoenix, AZ 85048
Phone: 480.893.0600
Fax: 480.893.2555
MESA
1640 S. Stapley Drive Suite 124
Mesa, AZ 85204
Phone: 480.820.3333
Fax: 480.820.2049
16150 N. Arrowhead Fountain Center Drive, Suite 100
Peoria, AZ 85382
Phone: 623.487.5096
Fax: 623.487.5099
2355 W. Utopia Road Suite 101
Phoenix, AZ 85027
Phone: 602.782.2000
Fax: 602.782.2001
1850 E. Northrop Blvd. Suite 170
Chandler, AZ 85286
Phone: 480.465.5000
Fax: 480.465.4989
14350 N. 87th Street Suite 170
Scottsdale, AZ 85260
Phone: 480.948.5554
Fax: 480.991.8573
GOODYEAR
2920 N. Litchfield Road Suite 100
Goodyear, AZ 85395
Phone: 623.522.5000
Fax: 623.522.5010
SURPRISE
15128 W. Bell Road Suite 10
Surprise, AZ 85374
Phone: 623.888.5900
Fax: 623.888.5999
AHWATUKEE BRANCH
4505 E. Chandler Blvd., #170 Phoenix, AZ 85048
P: 602-942-4200
BRANCH MANAGER
Donna Leeds
BROKER CODE WUSA06
CHANDLER BRANCH
1850 E. Northrop Blvd., #170 Chandler, AZ 85286
P: 602-942-4200
BRANCH MANAGER
Kara Gray
BROKER CODE WUSA92
MESA BRANCH
1640 S. Stapley Dr., #124 Mesa, AZ 85204
P: 602-942-4200
BRANCH MANAGER
Kerri Schlief
BROKER CODE WUSA04
SCOTTSDALE BRANCH
14350 N. 87th Street # 170, Scottsdale, AZ 85260
P: 602-942-4200
BRANCH MANAGER
Raquel Megge
BROKER CODE WUSA02
ARROWHEAD BRANCH
16150 N. Arrowhead Ftn. Ctr. Dr., #100, Peoria, AZ 85382
P: 602-942-4200
BRANCH MANAGER
Ana Beltran
BROKER CODE WUSA05
GOODYEAR BRANCH
2920 N. Litchfield Rd., #100 Goodyear, AZ 85395
P: 602-942-4200
BRANCH MANAGER
Janet Musslewhite
BROKER CODE WUSA90
NORTH PHOENIX BRANCH
2355 W. Utopia Rd., #101 Phoenix, AZ 85027
P: 602-942-4200
BRANCH MANAGER
Claudia Ewen
BROKER CODE WUSA94
SURPRISE BRANCH
15128 W. Bell Rd., #10 Surprise, AZ 85374
P: 602-942-4200
BRANCH MANAGER
Jade Beardsley
BROKER CODE WUSA87
Our group specializes in a multitude of areas, including but not limited to; Distribution, Manufacturing, Service Companies, Professional Practices, Medical Practices, Software & Hi-Tech Companies, Restaurants & Bars, Automotive Service Companies, Beauty Salons & Spas, Dry Cleaners, Franchises, and more!
Our Land Specialists at West USA Commercial serve clients with a hands-on, personal approach. We know knowledge is power; frequent client interaction is essential; in-depth market information and competitive analysis are imperative.
The Boutique Luxury Division within West USA Realty has a primary focus in uniting distinctive properties, ultimate estates and equestrian kingdoms with extraordinary lives.
At West USA Realty, Inc. to be a member in the New Home Division and represent new home buyers the licensee must be a REALTOR®, and must pass additional education at the Nation’s leading new home sales training companies Hyland Bay.
The Property Management division is a group of dedicated individuals that handle everything from buying and selling homes, to the daily management of residential properties in the Greater Phoenix Area, as well as the surrounding cities.
West USA Realty is a full-service real estate brokerage including residential real estate, a property management division, new homes division, commercial division and luxury homes division.
West USA is a full service brokerage. We offer our agents Commercial, Commercial Leasing, and much more.
Please feel free to contact any of these commercial agents directly to discuss your client’s commercial real estate needs and how easy it is to earn a referral fee. All of these agents have the experience and access to CoStar/Loopnet (commercial equivalent to the residential MLS). You can rest assured that all of these West USA commercial agents will work hard to make your client happy.
TARJA “TADIA” PANFIL
ASSOCIATE BROKER
DIRECTOR OF COMMERCIAL DIVISION
DIRECT/TEXT: 623-521-4747 tpanfil@westusa.com
F I L O R S Finnish
WALTER UNGER
ASSOCIATE BROKER, CCIM DIRECT/TEXT: 520-975-5207 walterunger@westusa.com F I L M R S German
JAMES HILL
COMMERCIAL AGENT
DIRECT/TEXT: 602-748-6706 jwhillinvestments@outlook.com I M
MARCELA MOAT
COMMERCIAL AGENT
DIRECT/TEXT: 480-313-7090 marcelamoat@westusa.com F O R S Spanish
602-790-0190
ROB RYAN
COMMERCIAL AGENT DIRECT/TEXT: 602-828-1589 robryan@westusa.com
F I L M O R
REBECCA ROBERTS
COMMERCIAL AGENT DIRECT/TEXT: 602-791-6262 rebecca@blumroberts.com I L M O R
BRANDON EDWARDS
COMMERCIAL AGENT DIRECT/TEXT: 480-215-7806 brandonedwards@westusa.com F L M O
ESTHER PEREZ GALLARDO
ASSOCIATE BROKER, CCIM
DIRECT/TEXT: 602-799-7908 egallardo@westusa.com
F L M O R S Spanish
TOM KECK
COMMERCIAL AGENT
DIRECT/TEXT: 602-618-7542 tlkeck@cox.net
F L O R
HOWARD RUDIN COMMERCIAL AGENT DIRECT/TEXT: 602-390-8088 howardrudin@westusa.com M
YOUNG WINSTON
COMMERCIAL AGENT
DIRECT/TEXT: 602-330-6262 youngimkim@westusa.com F I O R S Korean
JOHNNIE PANFIL
ASSOCIATE BROKER
DIRECT/TEXT: 623-210-7550 johnnie@westusa.com F I L O R
BRANDON DUFOUR
COMMERCIAL AGENT
DIRECT/TEXT: 480-447-2303 brandondufour@westusa.com F I M O R P
RICK SOWERS COMMERCIAL AGENT DIRECT/TEXT: 480-694-3450 rsowers@aefteam.com F I L M O R
TOMER ITZHAKI COMMERCIAL AGENT
DIRECT/TEXT: 702-499-7923 tomeri@westusa.com R S Hebrew
JIM KASTEN
ASSOCIATE BROKER, CCIM
DIRECT/TEXT: 602-677-0655 jimkasten@westusa.com M
ARTURO PLASCENCIA COMMERCIAL AGENT
DIRECT/TEXT: 623-330-7707 arturoplascencia@westusa.com
F L M O R S Spanish
VALANTINA NISSAN
ASSOCIATE BROKER
DIRECT/TEXT: 623-500-8585 valantina.nissan@hotmail.com L M S Arabic & Asyrian
LARRY PETERS
ASSOCIATE BROKER
DIRECT/TEXT: 480-383-3007 lpeters@westusa.com F I L O R
We offer Onboarding Services because we look out for our agents!
Schedule a 1-hour online Onboard Session to log-in and navigate through Dashboards & Emails.
AAR online log in and navigation tour of site of favorites
Transaction Desk with brief navigation of tools
West USA Dashboard complete with navigation tour
West USA email verify log-in and forward if applicable
Cover all resources, divisions, support, & phone numbers
Onboarding Specialist
Open forum for questions
Garrett is our Onboarding Specialist. He welcomes all Agents and assists with logging in to the West USA Dashboards & West USA emails. Schedule a one hour online Onboard Sessions to learn how to log-in and navigate!
Tune in every Monday morning at 9:00AM for the very best in training, information, and technology.
This is your chance to be in the know, hear from the industry’s best, and get valuable tips to help increase your real estate business!
To register, go to MyWestUSA.com and select PODCAST.
Join the Facebook closed group for your branch location!
Subscribe to WestWords TODAY and stay ahead of the competition!
• I AM West USA Agent Highlight
• Broker Blog
• Vendor Articles
• Market Stats with Todd Menard
• West USA Cares
• Upcoming Event Calendar
West USA Cares is a community outreach initiative with the goal of making a difference through humanitarian and philanthropic assistance in the communities we serve. Through awareness, exposure and hard working Real Estate Professionals, West USA Cares lends a helping hand of support to communities, charitable organizations, families and individuals.
• EXPLORE OUR PLAN OPTIONS V ISI T W E S T U S AH E A LTH C ARE . C O M T O
• BOOK A CALL WITH AN EXPERT
• GET AN INSTANT QUOTE
No matter what stage you are in with your real estate career, there is always a need for a mentor/coach to assist in achieving higher production. Whether you’re new or experienced, if you desire to accomplish greater goals, achieve higher production, learn new systems, enhance lead generation, build a referral based business, or meet more buyers & sellers, then working with a coach is the perfect solution.
Building an Entrepreneurial Real Estate Business
• Business planning and strategy
• Goal developments and support
• Accomplish more in less time
• Increase confidence working with customers
Mentoring & Assisting Agent Transactions
• Document skills
• Negotiations
• MLS / CMAs
• Technology needs
• Professionalism & ethics
Coaches
• Experienced WestUSA agents
• Vetted and trained
• REACT and ProStart graduate
• Multiple coaches at every branch
• Desire to help fellow agents
Coaching Materials
• Manual / Action plan
• Interactive website
• Customized business plan
• Tip of the week
Coaching Agreement
• Coaching or Mentoring services available
• No transaction minumum
• Fee Schedule A still applies
• All transactions are subject to fees
CLAUDIA EWEN Director of Coaching Managing Broker
Our mission is to assist our agents in establishing relationships that grow their real estate careers. We do this by providing exceptional team environments that are filed with constant mentoring, training, and accountability. We pride ourselves on showing agents the way to success.
Our goal is to providing local branch level leadership, lead generation, conversion training, and support to our agents in the Corporate Inbound Sales Programs. •
We’ll do all the paperwork for you!
West USA Transaction Services will take on all of the tedious paperwork and details for you, and handle it all with care. Leverage your time and increase profitability, while focusing on the growth of your business and providing a higher level of service to your clients. You can count on a knowledgeable, efficient, Transaction Coordinator to oversee your files and assure Broker compliance. Save money by eliminating late fees, because your files will always be submitted in a timely manner for Broker Review. Call today for the details about this exciting program.
Time is money...Let us help you earn more!
• Delegating transactional tasks can save the agent up to 20 hours per transaction
• Track progress and know where things are at all times through our secure transaction platform
• Responsiveness and proactive updates based on transaction dates, all the way to closing and beyond
• You will have one dedicated transaction coordinator for you, or your team
• Onboarding and Agent set up is free for all West USA Agents
• The platform has the ability to notify you in whatever capacity that fits your personal needs (scale back or ramp up as needed for file notifications/emails)
• The agent portal gives you access to your transaction 24 hours a day 7 days a week
• The client portal gives your clients access to your transaction 24 hours a day 7 days a week
• Customize your communication to include preferred vendors. Use your own vendors or access our vetted network of professionals
NICOLE PICKINPAUGH Director of Transaction Services
• Agent Dashboard
• Interoffice Communication Forum
• Proprietary Transaction Management Software
• Text Marketing
• Call Capture with Text
• SEO
• Mobile Tour
• QR Codes
• Listing Reports Statistics
• Social Networking
• Presentation Tour
• Buyer’s Tour
• Logos & Branding
• Email Overview
• Support
• YouTube Video Apps
• Open House Announcer with Text
• Marketing
• Craigslist Ad Generator
• Property Website
• Linking Posting Tool
• ePostcard
• Mobile App
• Flyer Builder
• The abiltiy to buy the home they want before selling the house they have, and skip living through showings & repairs.
• Win their dream home in a bidding war without paying more
• Sell for top dollar with up to $25k for repairs and our expert listing prep team.
Knock lends your clients money to buy their dream home instantly with an offer that competes with cash.
•
• $0 extra
Knock gives your clients the
F A Q ' s Frequently Asked Questions
H o m e S t a c k
H o m e S t a c k
Is it the same app or do I need to download a different app to my phone? It depends on what device you have Please see below
How do I log in?
How do I log in?
Is it the same app or do I need to download a different app to my phone? It depends on what device you have Please see below
Click LOGIN (not sign-up) on the welcome screen and use the new login credentials that HomeStack has provided to you. You will automatically be logged in as an App Admin
Do my users from my old Smarter Agent app carry over? Yes! We have transferred all of this data over for you
Does my old invite link or QR code work?
Does my old invite link or QR code work?
How do I update my profile? For example change my photo or bio Visit your HomeStack Dashboard and click on the Profile Tab. Smarter Agent
Click LOGIN (not sign-up) on the welcome screen and use the new login credentials that HomeStack has provided to you You will automatically be logged in as an App Admin
Do my users from my old Smarter Agent app carry over? Yes! We have transferred all of this data over for you
Yes! For now, but in time you should begin to start updating your marketing materials with your updated link inside your HomeStack Dashboard under the Marketing Tab
Please note your old text code is void
Frequently Asked Questions APPLE DEVICES GOOGLE DEVICES
Yes! For now but in time you should begin to start updating your marketing materials with your updated link inside your HomeStack Dashboard under the Marketing Tab
Please note your old text code is void
How do I update my profile? For example change my photo or bio Visit your HomeStack Dashboard and click on the Profile Tab.
APPLE DEVICES
Your app will update automatically in the App Store
• Your app will update automatically in the App Store
Your app will update automatically in the App Store
sign up as you already
• DO NOT sign up - you are already signed up
up
GOOGLE DEVICES
• Please delete the current Smarter Agent App
with your new credentials!
• Login with your new credentials!
DO NOT sign up as you already are signed up Login with your new credentials!
• Go to Google Play Store and download your new app (same name just newer version)
• Login with your new credentials!
Please delete the current Smarter Agent App Go to Google Play Store and download your new app (same name just newer version) Login with your new credentials!
allowing you to connect with your contacts when THEY are thinking about real estate with an easy-to-use, all-in-one real estate marketing platform.
• Convert cold contacts into hot leads in 1 day
• Lock in your customers’ loyalty
• Save time & money having your website & CRM combined
• Be the very first agent to know when your prospects are considering a move
• Provide potential sellers with up-to-the minute comps & data directly from your website
• Discover properties for your buyers way before the competition does
All documents must be legible in the West USA file system. Additional documents or changes might be required once your file is reviewed by the broker.
Please Add any/all Applicable Documents
Agency Disclosure and Election form
MLS Data Profile Sheets
MLS Agent Version Private Printout
Exclusive Right to Sell/Rent Listing Contract
Referral Agreement, if you are paying a referral to a West USA agent or to another company & a copy of that brokerages W-9
Short Sale Listing Addendum & Seller Advisory, if applicable
Lead Based Paint Addendum, if property was built prior to 1978
Seller Property Disclosure Statement (SPDS) or Rental
Lease Owners Property Disclosure Statement (RLOPDS)
Affidavit of Disclosure, if property is in an unincorporated county island, never subdivided, and seller is selling 5 or fewer parcels
HOA Addendum
Listing Contract Addendum or MLS Change form
Solar Addendum
Proof of Ability to Legally Sign for Entity- See A205 for Signing Instructions
All documents must be legible in the West USA file system. Additional documents or changes might be required once your file is reviewed by the broker.
Please Add any/all Applicable Documents
Agency Disclosure & Election form
Contract / Lease
Earnest Money Receipt
A-106 Disclosure and Release (West USA Form) or Buyer Advisory
Referral Agreement, if you are paying a referral to a West USA agent or to another company & a copy of that brokerages W-9
MLS printout showing Pending/UCB
Addendum
Counter Offer / Multiple Counter Offer
Lenders Addendum or Counter, if lender owned property
HOA Addendum
Consent to Limited Representation Form, if both agents are WEST USA agents
Short Sale Addendum
Seller Financing Addendum, if a seller carryback is noted
Lead Based Paint Addendum, if property was built prior to 1978
Insurance Claim History or CLUE Report
Seller Property Disclosure Statement (SPDS)
Affidavit of Disclosure, if property is in an unincorporated county island, never subdivided & seller is selling 5 or fewer parcels
ADEQ Septic Inspection or Discharge
Authorization (DA), if there is a septic tank on the property
Domestic Well SPDS and Addendum, if there is a water well on the property
Settlement Statement
Buyers Inspection Notice (BINSR)
Solar Addendum
Cure Notice
Commission Instructions
AAR PreQualification form
Proof of Ability to Legally Sign for EntitySee A205 for Signing Instructions
CYNTHIA SCHEIERN MESA
480.292.3959 CScheiern@atsaaz.com
TERESA WHALEN ARROWHEAD
623.640.3795 TWhalen@atsaaz.com
MONALISA AMPARAN AHWATUKEE
480.289.3800 MAmparan@atsaaz.com
CANDIS CREEL KIERLAND
602.697.0232 CCreel@atsaaz.com
LAURIE MARLOWE MESA
480.290.0948 LMarlowe@atsaaz.com
HELENA NELSON CENTRAL PHOENIX
480.818.8274 HNelson@atsaaz.com
RESIDENTIAL • COMMERCIAL
623.203.5659 info@hcphomeinspection.com
YOUR #1 MORTGAGE SOURCE
602.522.9494
LESLIE DELMAESTRO GOODYEAR
602.505.0123 LDelMaestro@atsaaz.com
CAITLIN BOARDER MESA
602.424.7200 CBoarder@atsaaz.com
DEREK RILEY Market Manager
480.286.1996 Derek.Riley@ahs.com
PAUL SHERMAN
480.883.9977 paul@lstinsurancegroup.com
JUSTIN FREDERICK TEAM
Co-Branch Manager
NMLS ID 625918 14100 N 83rd Avenue Suites B-225 & B-250 Peoria, AZ 85381 602-769-1933 justin.frederick@fairwaymc.com
ROBIN GRIVEL Loan Officer
NMLS ID 213804 20359 North 59th Avenue Suite 100 Glendale, AZ 85308 602-670-6771 robin.grivel@fairwaymc.com
DOMINICK SANTALUCIA
Branch Manager - Team Leader
NMLS ID 204938 17215 N. 72nd Avenue Suite D145 Glendale, AZ 85308 602-524-2421 / 623-321-5816 dominicks@fairwaymc.com www.SantaluciaTeam.com
FAIRWAY AZ LICENSE #BK-0904162 ARIZONA LICENSE NUMBER 0911589
