6 Logistics 6.1 Logistics The Ministry will maintain the COVID-19 Immunisation Register (CIR) logistics module to support ongoing monitoring of inventory and demand. Appendix D shows the current process for distributing the vaccine to vaccination sites. Appendix E provides CVIP logistics overview/ cheat sheets.
Logistics support The Ministry provides two levels of customer support. 1. Level one is the Ministry’s IT helpdesk.
The helpdesk deals with log-in and access issues and can be contacted by emails: help@C-19imms.min.health.nz or by phone on 0800 223 987. 2. Level two is the CVIP logistics customer services team.
This team can assist with support for order placing and approval, inventory management, and use of the CIR inventory portal. Once the vaccination site has been onboarded, contact details for this team will be provided.
Quality Assurance Approval Step of Orders Supplier orders made by Inventory users at a DHB level will be sent to their Quality Assurance (QA) user to be reviewed and approved before being sent to the Ministry for approval. The QA user can add and remove products from the order as well as edit the quantity of these products in the order. The QA user can also reject the order or accept the order. Accepting the order will send it through to the Ministry’s Logistics team for approval. Each DHB and Provider using the inventory portal will need to have dedicated QA users to review these orders. If a supplier order is created by a QA user, it will go straight to the Ministry’s logistics team for approval. Further detail about how to log into the CIR can be found in the quick guides, videos, detailed training guide on https://circlassrm-ncts.cs116.force.com/cir/s/article/CIRInventory-Orders-Portal-Quick-Step-Guide
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