08.2025_City Report_FINAL

City Report Monthly Reporting & Performance Measures August 2025

Longwoods International Annual Visitor Profile Study Denver Tourism Remains Steady, Welcoming 37M+ Visitors in 2024 In 2024, Denver welcomed 37.1 million visitors, on par with the previous record set in 2023. This record number of visitors also generated $10.3 billion in tourism revenue, consistent with 2023's record-breaking year.

“Tourism is vital to the Denver economy, and we are pleased to see 2024 numbers in line with 2023, which matched our expectations,” said Richard W. Scharf, President and CEO of Visit Denver. "After 2023’s strong results, where Denver’s results exceeded those of many other cities that did not fully recover until 2024, keeping pace is an accomplishment that shows the combined strength of the tourism product in Denver and the promotional efforts of the organization. We are proud that Denver had such a strong showing with the economic headwinds last year and in an increasingly competitive market. We are equally proud that the tourism industry was able to support 73,500 jobs across the metro area last year, and to generate millions in state and local taxes.” (Employment figures source: Dean Runyan Associates 2024 Economic Impact of Travel Study) Overnight visitors totaled 19.8 million, generating $8.7 billion in spending, which is on par with 2023. Overnight leisure visitors totaled 17.4 million, consistent with 2023's record-setting year.

The study confirmed that Denver is a year-round destination with overnight visitation spread evenly throughout the year, with a modest surge in the warmer months. Denver saw 22% of visitors in Q1, 26% in Q2, 28% in Q3 and 23% in Q4.

Key numbers for 2024 include: • Denver welcomed 37.1 million total visitors in 2024, including 19.8 million overnight visitors and 17.3 million day visitors.

• Overnight leisure visitors totaled 17.4 million in 2024. That includes a record 8.7 million “marketable” visitors, those most open to tourism promotions, a 14% increase over 2023.

• Denver visitors spent $10.3 billion in 2024, including $8.7 billion from overnight visitors and an additional $1.7 billion in spending from day visitors.

• Expenditures by overnight visitors averaged $437 per person per trip with year-over-year increases in each tracked category: o Transportation spending within the destination reached nearly $3 billion. o Lodging spending hit $2.5 billion. o Restaurant Food and Beverage spend reached nearly $1.5 billon. o Retail Purchases totaled just over $1 billion, with 57% of visitors shopping at locally-owned businesses compared to 48% nationally. o Recreation, Sightseeing and Entertainment totaled $735 million.

Visit Denver Commitment to Diversity, Equity & Inclusion The Mile High City welcomes everyone! We are committed to making the core values of diversity, equity, and inclusion a way of life for our organization, our partners in the hospitality industry, and our visitors.

At Visit Denver, we believe that travel makes the world a smaller and more connected place. It brings people together and fosters interaction among diverse cultures. It builds understanding, appreciation, empathy and respect for one another. This philosophy is essential to who we are as a community and why Denver is one of the top destinations in the country to live and to visit.

Denver celebrates its rich cultural heritage across our vibrant neighborhoods with attractions, restaurants, festivals and events throughout the year. Go to Diverse Denver, where you will find our Accessibility Guide, our Land Acknowledgment to support Indigenous people, and more.

Conventions – Marketing Summary The Conventions ad campaign ran in August with a total of 2,832,653 impressions for the month. There were 16,861 conversions on the Visit Denver website. The August LinkedIn organic total impressions were 9,152. The campaign is designed to both inspire and inform and will run in meeting planner website and magazines.

Convention Sales & Destination Services Focus Areas  The Convention Sales team had strong production month finishing at 56,295 RN booked for the month of August  Key conventions booked were:  The Project Management Institute, October  Pediatric Academic Societies April 2031  The sales team was busy in the month of August showcasing Denver as a premier meetings and events destination while attending ASAE, Maritz Activate, Connect Marketplace and the HPN Global Partner Conference.  In August, our Services team was busy hosting American Psychological Association with 10,000 attendees and Informa Connect Newtopia with 15,000 attendees.

Conventions – Customer Service Evaluations August 2025

Immediately following a convention or meeting in Denver, the meeting planner is sent a survey regarding their experience with VISIT DENVER's Sales and Service staff and effort.

Tourism – Sales & Marketing Summary August International & Domestic Travel Trade: As of August 2025, Denver International Airport (DEN) proudly holds the No. 1 spot in the nation for the most nonstop domestic destinations, making it the premier gateway to more U.S. cities than any other airport.

Room nights: 1,341 (YTD: 46,281; Domestic: 27,052 and International: 19,229) 0: 3rd Party/Online (YTD: International: 10,589) 948: Travel Trade direct-Despegar Mexico (YTD: Domestic: 10,400; International: 1,063) 0: Travel Trade marketing (Domestic: 15,569; International: 7,577) 393: Wedding groups domestic (YTD: 1,083) Marketing Initiatives: 4 representing 202,097 impressions (YTD: 57 representing 38,154,365 impressions; International: 55 representing 29,428,342 impressions; Domestic: 2 representing 8,726,023 impressions) – Sales & Marketing Summary Visit USA (Germany): 22,600 impressionsTourism from e-newsletter Brand USA Global Inspiration Guide: 175,000 printed guides Brand USA VisitTheUSA.com (Global): 4,261 website impressions. (ongoing initiative) Visit USA Association (UK): 236 website impressions. (ongoing initiative) Tradeshow/Sales Mission: YTD: 10 with 436 international & 18 domestic contacts Travel Trade Trainings: 3 with 289 trained (YTD: 35 with 3,177 trained; 34 International with 2,162; 1 Domestic with 15 trained) Colorado Tourism Office (Australia, France & Germany): Trained 289 travel trade agents New Programs 2 total; 1 international & 1 Domestic (YTD: 24 total; 22 International, 2 Domestic) Collette Tours (USA): Rocky Mountaineer group tour with multiple departure dates Erlebe (Germany): Denver city package Site Inspections YTD: 29 international site inspections with 210 travel trade participants; 183 International & 27 Domestic participants

Domestic Leisure Marketing Summary DOMESTIC LEISURE CONSUMER MARKETING  The regional campaign continued in August. Last month, it generated over 27 million impressions and over 77,000 conversions on the website. To-date this year, over 174,000 room nights and more than $30 million in hotel sales has been generated by those viewing the ads.  The national spring/summer campaign wrapped in August. Last month, it generated more than 59 million impressions and more than 116,000 conversions on the website. Since the start of the campaign, more than 239,000 room nights and $49 million in hotel sales has been generated by those viewing the ads.

Tourism – Sales & Marketing Summary

 The local metro version of the campaign also finished in August. While not explicitly intended to generate hotel sales, it generated a total of more than 19,000 room nights and nearly $3.5 million in hotel sales by those viewing the ads.

 Total consumer campaign impressions in August: 95,005,705. Total consumer campaign website conversions in August: 216,152.  Mile High Culture Pass: • Visit Denver sells the pass as a three-day option newly priced at $41 per pass. 42 tickets sold in August via visitdenver.com  Denver CityPASS: • 332 tickets sold in August via visitdenver.com v. 245 sales in August 2024. Year-to-date sales totals $10,907 in tickets.

Domestic Leisure Marketing Summary (con’t)  Marketing • In August, Visit Denver held the bi-monthly Digital Marketing Roundtable. Salim Bourget, Visit Denver's Director of Web & Content, presented on how AI is reshaping visibility of businesses across the digital landscape. A record number of more than 80 partners joined the meeting either in-person or virtually.  Interactive • Total monthly sessions to all websites in August Tourism Sales3% &from Marketing were 1,406,583 sessions, which is–down August Summary 2024.

• Top landing pages included Discover Denver | Visit Denver (over 157K) and Denver Arts and Culture | Visit Denver (128k).  Social Media • Total social media engagements (paid and organic) were 12,485,861 in the month of August. Primary platforms include Facebook and Instagram.

Website Local Referrals August 2025

Referring Website

To Website

Unique Visits

Flydenver.com

VISITDENVER.com

0

Denvergov.org

VISITDENVER.com

291

Total

291

Tourism – Sales & Marketing Summary Note: Flydenver.com no longer links to VisitDenver.com

Program Running Totals

Subscribers

Open Rate

Discover Denver

123,776

27%

Geofencing Touchpoint

In January of 2025, Visit Denver started intercepting visitors when they arrive in Denver Metro and at the Colorado Convention Center.

Visitors are served dynamic ads for places to eat, places to go and attraction passes Year over Year ReportingTourism on Geofencing will beginSummary in 2026 – Sales & Marketing YTD Geofencing served as a new touchpoint at 10,313 conversions on our website

April May June July August September October November December TOTAL CAMPAIGN January February March 0 0 0 0 0 12,247,944 Impressions 1,920,864 1,275,414 1,524,417 1,354,992 1,221,905 3,551,998 1,398,354 1,170 1,230 1,201 1,450 1,636 0 0 0 0 0 10,313 Conversions 1,865 1,761

Marketing – Public Relations & Communications Summary

Tourism – Sales & Marketing Summary

INDEX – City Contract Exhibits CATEGORY CATEGORY DESCRIPTION EXHIBIT B PERFORMANCE MEASURES A. Convention Sales Performance A.1 Convention Room Nights & Estimated Economic Impact A.1.a Lead (Tentative} and Definite/Confirmed A.2 Hotel Leads Generated B. Leisure Tourism B.1 Leisure Room Nights Booked & Estimated Economic Impact

C

B.2 B.2.a B.2.b C.1

D. D.1

D.1.a D.l.b D.1.c D.2 D.1 D.2 D.3 D.4 E. EXHIBIT C Monthly

Quarterly Annually

EXHIBIT D

Leisure Tourism Marketing Advertising impressions Digital engagements (website/mobile visits & social media) Public Relations Earned Media Value & Number of Stories or Mentions: Local, National, International

Visitor Inquires/Touchpoints Interactive Impressions

Website visits - Desktop & Mobile Mobile Application Visits Social Media engagements Visitor lnquires/Touchpoints Visitors assisted at Information Centers Request for Offical Visitor publications & 1-800 calls

CAN BE FOUND ON SLIDE

Conventions Summary Conventions Summary Conventions Summary Tourism Room Nights

Tourism Room Nights

The monthly results can fluctuate from projections because the majority of international and domestic group room nights are obtained in Q3-Q4 by self-reporting of consumed room nights from clients; and only 15-20 percent of active clients provide room night results. Room nights reported as part of domestic leisure Online Travel Agency (OTA) programs on Expedia, which were reported as part of this goal in 2021, will continue to be tracked, but do not accrue to the annual Room Night Bookings goal.

PR & Communications

This metric measures the value of print, broadcast and internet editorial coverage that is positive to the bureau and was assisted by the PR staff (non-advertising), which is provided by Cision, Burrelles Luce, PR Newswire and TV Eyes in 2022.

Interactive Touchpoints

Touchpoints are a rollup of visits to the VISITDENVER.com desktop and mobile sites, uses of the VISIT DENVER mobile app and social media interactions (Facebook engagements, video views and lnstagram engagements).

Tourism – Sales & Marketing Summary

Subscribers to online newsletters & promotions Other digital information sources (e.g. chatbot, QR codes, etc.)

VISIT DENVER Customer Service Evaluation Survey Performance REPORTING INDICATORS Convention and tourism marketing report Denver City and County hotel occupancy, daily average rates and RevPAR data VISIT DENVER Online/Interactive Traffic to City & County of Denver websites VISIT DENVER Post Convention Survey Results on Denver's image as a destination Five most visited Denver.org web pages Look ahead to upcoming meetings/conventions, including attendance and hotel room nights Convention Sales Conversion: Lead (Tentative} Bookings to Definite/Confirmed Convention Sales Lost Business VISIT DENVER Post Convention Survey Results for Hotel and Center Performance Participation levels in VISIT DENVER events (e.g. Restaurant Week, Arts Week, etc.)

VISIT DENVER Tourist, Meeting Planners and Branding Research when commissioned Advertising Return on Investment (ROI) research when commissioned Domestic Leisure Visitors and Spending International Leisure Visitors Economic Impact Research including Job Development MONTHLY EXPEDITURE, FUNDING AND BUDGET RECAP FOR CONTRACT FUNDS

NOTES

Website Performance Website Performance Social Media Tourist Inquiry Touchpoints Tourist Assistance & Guide Requests Tourist Inquiry Touchpoints

Website Local Referrals Conventions - Denver's Destination Image Top Website Landing Pages

Conventions Summary Conventions- Customer Service Evaluations

Conventions Summary Exhibit D - Finance Budget Recap

Downtown and DEN tourist information centers have been closed since mid-March 2020.

Touchpoints are a rollup of visits to the four Tourist Information Centers, requests for the Official Visitors Guide, calls to the toll-free number and the aforementioned Interactive Impressions number.

Source: VISIT DENVER Post-Convention Surveys - 20221st Quarter. Number of surveys sampled: 11.