2018 Bensenville Resident Survey Results

Village of Bensenville Community Survey

Findings Report …helping organizations make better decisions since 1982

Submitted to the Village of Bensenville, Illinois By: ETC Institute 725 W. Frontier Lane, Olathe, Kansas 66061

September 2018

2018

Contents Executive Summary ....................................................................... i Section 1: Charts and Graphs ....................................................... 1 Section 2: Benchmarking Analysis .............................................. 34 Section 3: Importance‐Satisfaction Analysis .............................. 40 Section 4: Tabular Data .............................................................. 50 Section 5: Survey Instrument ................................................... 106

2018 Village of Bensenville Community Survey

Purpose and Methodology ETC Institute administered a survey to residents of the Village of Bensenville during the summer of 2018. The purpose of the survey was to help the Village of Bensenville ensure that the Village’s priorities continue to match the needs and desires of residents. The information provided will be used to improve existing services and help Bensenville better understand the evolving needs of its residents.

The seven‐page survey, cover letter, and postage paid return envelope were mailed to a random sample of households in the Village of Bensenville. The cover letter explained the purpose of the survey and encouraged residents to either return their survey by mail or complete the survey online. At the end of the online survey, residents were asked to enter their home address, this was done to ensure that only responses from residents who were part of the random sample were included in the final survey database.

Ten days after the surveys were mailed, ETC Institute sent emails and placed phone calls to the households that received the survey to encourage participation. The emails contained a link to the online version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of Bensenville from participating, everyone who completed the survey online was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered online with the addresses that were originally selected for the random sample. If the address from a survey completed online did not match one of the addresses selected for the sample, the online survey was not counted.

The goal was to obtain completed surveys from at least 400 residents. The goal was exceeded with a total of 452 residents completing the survey. The overall results for the sample of 452 households have a precision of at least +/‐4.5% at the 95% level of confidence.

The percentage of “don’t know” responses has been excluded from many of the graphs shown in this report to facilitate valid comparisons of the results from Bensenville with the results from other communities in ETC Institute’s DirectionFinder® database. Since the number of “don’t know” responses often reflect the utilization and awareness of city services, the percentage of “don’t know” responses have been provided in the tabular data section of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion.”

Page i

Executive Summary Report

2018 Village of Bensenville Community Survey Executive Summary

2018 Village of Bensenville Community Survey

     

An executive summary of the methodology for administering the survey and major findings, charts showing the overall results for most questions on the survey and trend data from the 2011, 2014 and 2018 community surveys, benchmarking data that shows how the results for Bensenville compare to other communities, importance‐satisfaction analysis; this analysis was done to determine priority actions for the Village to address based upon the survey results, tables that show the results of the random sample for each question on the survey, a copy of the survey instrument.

Overall Satisfaction with Village Services The major categories of Village services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the quality of customer service received from Village employees (80%), maintenance of Village buildings and facilities (79%), efforts of the Village for emergency preparedness (79%), and quality of services provided by the Village (79%). The Village of Bensenville’s quality of customer service ranked 33% above the national average for the Great Lakes Region (80% Bensenville versus 47% Great Lakes Region). The top three rated Village services that should receive the most emphasis over the next two years, were: maintenance of Village streets (48%), value received for Village taxes and fees (48%), and management of Village finances (38%).

Overall Ratings of the Village Residents were asked to rate the Village of Bensenville as a place to live, work, and raise children.

Based upon the combined percentage of “excellent” and “good” responses among respondents who had an opinion, the highest ratings for the Village, were: as a place to live (76%), as a place to raise children (69%), and as a place to work (49%). From the respondents, who had an opinion, the quality of life in Bensenville “as a place to live” has trended upward 11% from 65% in 2014 to 76% in 2018. The quality of life in Bensenville “as a place to raise children” has also trended upward 17% from 52% in 2014 to 69% in 2018.

Overall Perception of the Village The items that influence the perception residents have of the Village with the highest ratings, based upon the combined percentage of “excellent” and “good” responses among residents who had an opinion, were: the quality of library services (82%), quality of park district facilities (79%), access to religious institutions (77%), and maintenance of public property (74%). The quality of library services was 6% above the national average for the Great Lakes Region (82% Bensenville versus 76% Great Lakes Region). The quality of park district facilities was 11% above the national average for the Great Lakes Region (79% Bensenville versus 68% Great Lakes Region). The items that influence the overall perception of the Village show a positive trend upward of at least 6% from 2014 to 2018.

Page ii

Executive Summary Report

This report contains:

2018 Village of Bensenville Community Survey



Public Safety. The highest levels of satisfaction with public safety provided by the Village, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the quality of local fire protection (88%), quality of local ambulance service (84%), and overall quality of local police protection (80%). The top three rated public safety and emergency services that should receive the most emphasis in the next two years, were: the Village’s efforts to prevent crime (47%), visibility of police in neighborhoods (46%), and the overall quality of local police protection (34%). The satisfaction with the overall quality of local fire protection trended upward 6% from 82% in 2014 and 88% in 2018. The satisfaction in the Village’s efforts to prevent crime trended upward 8% from 61% in 2014 to 69% in 2018. Satisfaction of the quality of local police protection was 13% above the national average for the Great Lakes Region (80% Bensenville versus 67% Great Lakes Region). o Residents were asked to rate their feelings of safety in the Village of Bensenville, based upon the combined percentage of “very safe” and “safe” responses among residents who had an opinion, the situations with the highest ratings of safety, were: in the neighborhood during the day (92%), in downtown Bensenville (78%), and in the neighborhood during the night (72%). The feeling of safety in neighborhoods during the night has trended upward 7% from 65% in 2014 to 72% in 2018 and the feeling of safety in neighborhoods during the day trended upward 7% from 85% in 2014 to 92% in 2018.



Police Services. Respondents were asked, from a list of four different Village Police programs, if they were aware or had participated in these programs. o Police Programs Awareness and Participation: Forty‐six percent (46%) of respondents were aware of the neighborhood and business watch and 30% indicated they have participated in the program. Thirty‐nine percent (39%) of respondents indicated they were aware of the prescription drug drop off and 29% of respondents have participated in the program.



Communication. The highest levels of satisfaction with Village communication, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the Bensenville Community News Newsletter (74%), the availability of information about Village programs and services (72%), and the Bensenville Gateway Newsletter (70%). The satisfaction in Bensenville’s efforts to keep the community informed about local issues and/or events ranked 17% above the national average for the Great Lakes Region (66% Bensenville versus 49% Great Lakes Region). o Respondents were asked to indicate, from a list of 12 different sources, which primary sources they or their households have used to access information about Village issues, services, and events. The top three rated primary sources residents indicated they use, were: the Bensenville Community News Newsletter (62%), Bensenville Gateway Newsletter (47%), and by word of mouth (43%).

Page iii

Executive Summary Report

Satisfaction with Specific Village Services

2018 Village of Bensenville Community Survey

o The use of social media as a primary source to access information about the Village issues, services, and events has trended upward 9% from 7% in 2014 to 16% in 2018. 

Trash Services. The highest levels of satisfaction with trash services, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: residential trash collection services (91%) and yard waste collection (89%). Satisfaction with yard waste collection trended upward 15% from 74% in 2014 to 89% in 2018 and satisfaction with brush removal services trended upward 9% from 75% in 2014 to 84% in 2018. Satisfaction with brush removal services ranked 22% above the national average for the Great Lakes Region (84% Bensenville versus 62% Great Lakes Region).



Public Works. The highest levels of satisfaction with public works in Bensenville, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the overall quality of sanitary/waste water services (76%), overall cleanliness of streets (77%), and maintenance of street signs/pavement markings (73%). The top three ranked public works services that should receive the most emphasis over the next two years, were: maintenance of neighborhood streets (40%), adequacy of street lighting (27%), and maintenance of major streets (26%). The satisfaction with the overall quality of stormwater management/flood control system has seen the largest trend, of 14%, from 51% in 2014 to 65% in 2018.



Transportation. The highest levels of satisfaction with Village transportation, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: how well the traffic signal system provides for efficient traffic flow (80%), ease of north‐south travel (73%), and the quality of transit (train, bus) service in Bensenville (72%). Satisfaction with the ease of east‐west travel has made an upward trend of 22% from 50% in 2014 to 72% in 2018 and satisfaction with the ease of north‐south travel has trended upward 14% from 58% in 2014 and 72% in 2018. o Fifteen percent (15%) of respondents indicated they regularly use the Metra train service and the top two primary reasons respondents take the train were: to go to/from work and to go to/from social activities.



Recreation Programs and Facilities. The highest levels of satisfaction with recreation programs and facilities, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: quality of Music in the Park events (85%), quality of Redmond Recreation Complex (79%), and the quality of Fourth of July Parade and Libertyfest (77%). Satisfaction with the quality of the Bensenville Theatre has trended upward 7% from 67% in 2014 to 74% in 2018.

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Executive Summary Report

o The use of the Village website as a primary source to access information about Village issues, services, and events has trended upward 9% from 31% in 2014 to 40% in 2018

2018 Village of Bensenville Community Survey

Recreation Services. Respondents were asked, from a list of nine different Village Recreational programs and facilities, how they related to each one. o Recreation Programs and Facilities Awareness and Utilization: Ninety‐six percent (96%) of respondents indicated they were aware of Music in the Park and 73% have utilized the program/facility. Ninety‐four percent (94%) of respondents indicated they were aware of the Bensenville Theatre and 76% have utilized the program/facility.

Trends in Satisfaction Ratings for Village Services The most notable increases in satisfaction with Village services from 2014 to 2018 are listed below:  Ease of east‐west travel (+22%)  How well traffic signal system provides for efficient traffic flow (+18%)  As a place to raise children (+17%)  Acceptance of diverse populations (+16%)  Overall flow of traffic & traffic management in the Village (+16%)  Overall efforts of the Village for emergency preparedness (+16%)  Yard waste collection (+15%)  Availability of sidewalks in the Village (+15%)  Access to religious institutions (+15%)  Ease of north‐south travel (+14%)  Overall quality of stormwater management/flood control system (+14%)  Overall value that you receive for your Village tax & fees (+14%)  Overall feeling of safety in the Village (+12%)  Overall quality of life in the Village (+12%)  Maintenance of neighborhood streets (+12%)  Overall image of the Village (+12%)  Adequacy of street lighting (+12%)  Overall effectiveness of Village communication with the public (+11%)  Access to health care facilities (+11%)  Access to quality shopping facilities (+11%)  As a place to live (+11%)  Overall quality of library services (+11%)  Overall quality of customer service you receive from Village employees (+10%)  Visibility of police in commercial areas (+10%)  Overall quality of snow/ice removal (+10%)

Additional Findings and Recommendations  Seventy‐four percent (74%) of respondents indicated they would recommend to a friend to live in Bensenville. This is an 11% positive trend from 63% in 2011 and 2014 to 74% in 2018.

Page v

Executive Summary Report



2018 Village of Bensenville Community Survey

 From respondents who had contact with Village staff within 12 months of taking the survey, based on the combined percentage of “excellent” and “good” responses among residents who had an opinion, the ratings for Village staff, were: politeness and respect (84%), fair treatment (83%), and promptness of service (83%). Ratings of Village staff all had a positive trend; fair treatment from Village staff trended upward 10% from 74% in 2014 to 84% in 2018, promptness of service from Village staff trended upward 9% from 74% in 2014 to 83% in 2018, and the politeness and respect of Village staff trended upward 8% from 76% in 2014 to 84% in 2018.  Eighty percent (80%) of respondents indicated they believe the Village is headed in the right direction. This is a 6% upward trend from 74% in 2014 to 80% in 2018.  Fifty‐four percent (54%) of respondents are aware that they can request overnight street parking permission on the Villages website.  Eighty‐five percent (85%) of respondents indicated they use Facebook as one of the social media platforms/services as their source to access information about the Village.  Ninety percent (90%) of respondents have access to internet at home. This is an 8% upward trend from 82% in 2014 to 90% in 2018.  Respondents were asked how many vehicles are typically parked at their residence; twenty‐ one percent (21%) indicated “one”, 42% indicated “two”, 22% indicated “three”, 8% indicated “four”, 5% indicated “five”, and 1% indicated “none”.  Sixty‐one percent (61%) of respondents feel the Village is addressing the opioid epidemic effectively.  The highest level of satisfaction with Village processes, based upon the combined percentage of “excellent” and “good” responses among residents who had an opinion, were: building permit process (50%), conditional use permit process (41%), and variance and inspection process (42%). Satisfaction with the building permit process increased 6% from 44% in 2014 to 50% in 2018 and satisfaction with the conditional use permit process increased 6% from 35% in 2014 to 41% in 2018.  Respondents were asked what type of development they would most like to see added to the community and the top four additions they would most like to see, were: restaurants (72%), retail (66%), entertainment (49%), and medical facilities (41%). 

Thirty‐nine percent (39%) of respondents currently pay Village utility bills online. Thirty‐six percent (36%) of respondent’s desire to make more Village transactions online.

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Executive Summary Report

 The top three Village goals that residents believe are the most important, that were ranked the highest, were: safe and beautiful Village (71%), financially sound Village (65%), and enrich the lives of residents (48%).

2018 Village of Bensenville Community Survey

Satisfaction ratings for the Village of Bensenville rated the same as or above the U.S. average in 40 of the 49 areas that were assessed. The Village of Bensenville rated significantly higher than the U.S. average (difference of 5% or more) in 34 of these areas. Listed below are the comparisons between the Village of Bensenville and the U.S. average:

Page vii

Executive Summary Report

How the Village of Bensenville Compares to Other Communities Nationally

2018 Village of Bensenville Community Survey

Satisfaction ratings for the Village of Bensenville rated the same or above the average the Northwest Region in 38 of the 49 areas that were assessed. The Village of Bensenville rated significantly higher than this average (difference of 5% or more) in 34 of these areas. Listed below are the comparisons between the Village of Bensenville and the average for the Great Lakes Region:

Page viii

Executive Summary Report

How the Village of Bensenville Compares to Other Communities Regionally

2018 Village of Bensenville Community Survey

Recommended Priorities for the Next Two Years. In order to help the Village, identify investment priorities for the next two years, ETC Institute conducted an Importance‐Satisfaction (I‐S) analysis.

This analysis examined the importance residents placed on each Village service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with Village services over the next two years. If the Village wants to improve its overall satisfaction rating, the Village should prioritize investments in services with the highest Importance Satisfaction (I‐S) ratings. Details regarding the methodology for the analysis are provided in Section 3 of this report.

Overall Priorities for Major Village Services. This analysis reviewed the importance of and satisfaction with major categories of Village services. This analysis was conducted to help set the overall priorities for the Village. Based on the results of this analysis, the major services that are recommended as the top priorities for investment over the next two years to raise the Village’s overall satisfaction rating are listed below: o o o

Overall value that you receive for your Village tax & fees (IS=0.2261) Overall management of Village finances (IS=0.1853) Overall maintenance of Village streets (IS=0.1636)

The table below shows the importance‐satisfaction rating for all 9 major categories of Village services that were rated.

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Executive Summary Report

Investment Priorities

2018 Village of Bensenville Community Survey

Section 1 Charts and Graphs

Page 1

2018 Village of Bensenville Community Survey

Q1. Overall Satisfaction with Village of Bensenville Services by percentage of respondents (excluding don't knows) Quality of customer service you receive from Village employees

35%

45%

13% 7%

Maintenance of Village buildings & facilities

27%

52%

16%

5%

Efforts of the Village for emergency preparedness

26%

53%

18%

4%

Quality of services provided by Village of Bensenville

25%

54%

17%

5%

Effectiveness of Village communication with the public

27%

47%

22%

Flow of traffic & traffic management in the Village

49%

22%

Maintenance of Village streets

0%

16%

37%

13%

Management of Village finances

19%

44%

16%

Value that you receive for your Village tax & fees

19%

20%

Very Satisfied (5)

17%

39% 40%

10%

60%

Satisfied (4)

80%

Neutral (3)

10% 17%

31%

38%

7%

100%

Dissatisfied (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Overall Satisfaction with Village of Bensenville Services 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 68% 70%

Quality of customer service you receive from Village employees

80% 76% 78% 79%

Maintenance of Village buildings & facilities 67% 63%

Efforts of the Village for emergency preparedness

79% 67% 69%

Quality of services provided by Village of Bensenville

78%

58% 63%

Effectiveness of Village communication with the public

55%

Flow of traffic & traffic management in the Village

74% 69%

71% 62% 59% 66%

Maintenance of Village streets 36% 39%

Value that you receive for your Village tax & fees

53% 35% Management of Village finances

42% 51%

0%

20%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

60% 2014

2018

80%

100%

TRENDS Trends

Page 2

2018 Village of Bensenville Community Survey

Q2. Village Services That Should Receive the Most Emphasis from Village Leaders Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices Maintenance of Village streets

48%

Value that you receive for your Village tax & fees

48% 38%

Management of Village finances Quality of services provided by Village of Bensenville

25% 21%

Flow of traffic & traffic management in the Village

20%

Efforts of the Village for emergency preparedness Effectiveness of Village communication with the public

17%

Customer service you receive from Village employees

14% 12%

Maintenance of Village buildings & facilities

0%

20%

40% 1st Choice

60%

2nd Choice

3rd Choice

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q3. Quality of Life in the Village of Bensenville by percentage of respondents (excluding don't knows)

25%

As a place to live

51%

22%

As a place to raise children

47%

17%

As a place to work

11%

As a place for single adults (age 18-35)

0%

28%

19% 20% Excellent (5)

13%

28%

27%

36% 40% Good (4)

9%

12%

38%

32%

17%

As a place to retire

19%

32%

15%

As a place for play & leisure

15%

24%

28%

34% 60%

Neutral (3)

80%

100%

Below Average/Poor (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 3

2018 Village of Bensenville Community Survey

Quality of Life in the Village of Bensenville 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 68% 65%

As a place to live

76% 58% 52%

As a place to raise children

69% 41% 42%

As a place to work

49% 43% 39% 47%

As a place for play & leisure

39% 37% 44%

As a place to retire

34% 30% 30%

As a place for single adults (age 18-35)

0%

20%

40% 2011

60% 2014

80%

2018

100% TRENDS Trends

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q4. Would you recommend to a friend to live in Bensenville?

2011 vs. 2014 vs. 2018 by percentage of respondents

2018

2011 No 37%

No 27%

No 37%

2014 Yes 74%

Yes 63%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Yes 63%

Trends

Page 4

2018 Village of Bensenville Community Survey

Q5. Overall Perception of the Village by percentage of respondents (excluding don't knows) 34%

Quality of library services Quality of park district facilities

48%

31% 24%

Access to religious institutions

23%

51%

23%

50%

17%

15%

17% 17%

32%

13%

27%

37%

21%

27%

34%

21%

32%

23%

9%

30%

25%

10%

27%

30%

33%

33%

32%

Access to quality shopping facilities Access to restaurants & entertainment

22%

41%

12%

Access to health care facilities

10% 14%

25%

42%

12%

Quality of new development in the Village

22%

43%

14%

Maintenance of private property

Availability of cultural activities & the arts

9%

Job availability

8%

0%

26% 24%

36%

45%

20%

40%

Excellent (5)

5% 11%

20%

48%

15%

Availability of affordable housing

22%

42%

13%

Image of the Village Availability of transportation options

9%

16%

51%

24%

4%

17%

Feeling of safety in the Village

Quality of public schools

7%

19%

56%

Acceptance of diverse populations

Quality of life in the Village

5%

14%

53%

18%

Maintenance of public property

14%

48%

23%

60%

Good (4)

80%

Neutral (3)

100%

Below Average/Poor (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Overall Perception of the Village 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 72% 71%

Quality of library services

69%

Quality of park district facilities

82% 77%

79%

Access to religious institutions

69%

63%

Maintenance of public property

78%

65%

69%

60% 57%

Acceptance of diverse populations Feeling of safety in the Village

61%

Quality of life in the Village

56%

Quality of public schools

56%

Image of the Village

49%

Availability of affordable housing

48%

Maintenance of private property

47% 35%

Quality of new development in the Village Access to health care facilities

43%

61%

0%

54%

56% 52%

53% 52%

45% 39%

35%

32%

20%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

57%

37%

31% 31% 23% 24%

Job availability

68% 66%

34%

28%

Availability of cultural activities & the arts

61% 60%

39%

28%

Access to restaurants & entertainment

73%

43%

34%

Access to quality shopping facilities

73% 66%

53%

52% 51%

Availability of transportation options

74%

2014

60% 2018

80%

100%

Trends TRENDS

Page 5

2018 Village of Bensenville Community Survey

Q6. Village Goals That Are Most Important by percentage of respondents who selected the item as one of their top three choices

71%

Safe & beautiful Village

65%

Financially sound Village

48%

Enrich the lives of residents

36%

Major business/corporate center

24%

Quality customer oriented services

19%

Vibrant major corridors

0%

20%

40%

60% 1st Choice

80%

2nd Choice

3rd Choice

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q7. Ratings of Village Staff by percentage of respondents who had contact with Village staff within the last 12 months (excluding don't knows)

48%

Politeness & respect

36%

43%

Fair treatment

40%

42%

Promptness of service

0%

20%

41%

40% Excellent (5)

60% Good (4)

Neutral (3)

80%

8%

8%

9%

8%

10%

7%

100%

Below Average (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 6

2018 Village of Bensenville Community Survey

Ratings of Village Staff 2011 vs. 2014 vs. 2018 by percentage of respondents who had contact with Village staff within the last 12 months and rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 73% 76%

Politeness & respect

84%

69% 74%

Fair treatment

84%

70% 74%

Promptness of service

83% 0%

20%

40% 2011

60% 2014

80%

2018

100% TRENDS Trends

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q8. Do you believe the Village is headed in the right direction?

2011 vs. 2014 vs. 2018 2011

by percentage of respondents

2018 Yes 79%

No 21%

2014 Yes 74%

Yes 80%

No 10% Not provided 10%

No 25% Don't know 1% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Trends

Page 7

2018 Village of Bensenville Community Survey

Q9. Are you aware that you can request overnight street parking permission on the Villages website? by percentage of respondents

No 46%

Yes 54%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q10. Do you feel the Village is addressing the opioid epidemic effectively? by percentage of respondents

No 39%

Yes 61%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 8

2018 Village of Bensenville Community Survey

Q11. Feelings of Safety in Bensenville by percentage of respondents (excluding don't knows)

50%

Your neighborhood during the day

In Downtown Bensenville

31%

Your neighborhood during the night

31%

0%

7%

47%

19%

41%

19%

In other commercial areas

42%

19%

37%

20%

Very Safe (5)

4%

10%

36%

40%

60% Safe (4)

1%

8%

80% Neutral (3)

100%

Unsafe (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Feelings of Safety in Bensenville 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 84% 85%

Your neighborhood during the day

92% 76% 71%

In Downtown Bensenville

77% 66% 65%

Your neighborhood during the night

72% 53% 49%

In other commercial areas

56% 0%

20%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

60% 2014

2018

80%

100% TRENDS Trends

Page 9

2018 Village of Bensenville Community Survey

Q12. Satisfaction with Public Safety and Emergency Services by percentage of respondents (excluding don't knows) Overall quality of local fire protection

42%

Quality of local ambulance service

43%

45% 37%

40%

How quickly police respond to emergencies

30%

How quickly police respond to vehicle accidents

41%

22%

Visibility of police in commercial areas

25%

Visibility of police in neighborhoods

21%

Enforcement of local traffic laws

0%

10%

14% 28% 20%

32% 40%

Very Satisfied (5)

8%

16%

20%

31% 20%

5%

24%

33%

16%

Quality of animal control

6%

21%

41%

19%

Enforcement of speed limits in neighborhoods

17%

27%

38%

60%

Satisfied (4)

3%

7%

24%

45%

1%

13%

25%

40%

24%

Village's efforts to prevent crime

13%

41%

35%

Overall quality of local police protection

12%

46%

80%

Neutral (3)

100%

Dissatisfied (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Satisfaction with Public Safety and Emergency Services 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 83% 82% 88% 79% 80% 84% 78% 78% 80% 75% 73% 78%

Overall quality of local fire protection Quality of local ambulance service Overall quality of local police protection How quickly police respond to emergencies

67% 67% 70% 65% 61% 69%

How quickly police respond to vehicle accidents Village's efforts to prevent crime 53% 53%

Visibility of police in commercial areas

63% 62%

Visibility of police in neighborhoods

57% 63% 68%

Enforcement of local traffic laws

63% 62% 56% 55% 52% 49% 50% 47%

Enforcement of speed limits in neighborhoods Quality of animal control

0%

20%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

60% 2014

2018

80%

100%

TRENDS Trends

Page 10

2018 Village of Bensenville Community Survey

Q13. Public Safety and Emergency Services That Should Receive the Most Emphasis from Village Leaders Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices 47%

Village's efforts to prevent crime

46%

Visibility of police in neighborhoods

34%

Overall quality of local police protection

28%

Enforcement of speed limits in neighborhoods How quickly police respond to emergencies

19%

Enforcement of local traffic laws

19% 16%

Visibility of police in commercial areas

15%

Quality of animal control

14%

Overall quality of local fire protection

9%

Quality of local ambulance service How quickly police respond to vehicle accidents

5%

0%

10%

20%

30%

40%

1st Choice

2nd Choice

50% 3rd Choice

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q14. Police Programs: Awareness and Participation by percentage of respondents

46% Neighborhood & Business Watch

30%

39% Prescription Drug Drop Off

29%

31% National Night Out

33%

29% Airport Watch

19% 0%

20%

40%

60%

80% Aware

100% Participated

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 11

2018 Village of Bensenville Community Survey

Police Programs: Awareness 2011 vs. 2014 vs. 2018 by percentage of respondents (excluding don't knows)

Neighborhood & Business Watch Not previously asked

46%

Prescription Drug Drop Off Not previously asked

39% 26% 28%

National Night Out

31% 25% 29%

Airport Watch

29% 0%

20%

40% 2011

2014

60%

2018

TRENDS Trends

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Police Programs: Participation 2011 vs. 2014 vs. 2018 by percentage of respondents (excluding don't knows)

5% 5%

National Night Out

33%

Neighborhood & Business Watch Not previously asked

30%

Prescription Drug Drop Off

Not previously asked

29% 1% Airport Watch

3% 19%

0%

5%

10%

15% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

20%

25%

2014

2018

30%

35%

40%

TRENDS Trends

Page 12

2018 Village of Bensenville Community Survey

Q15. Satisfaction with Village Processes by percentage of respondents who participated in Village processes (excluding don't knows)

19%

Building permit process

Conditional use permit process

14%

Variance & inspection process

16%

Property maintenance enforcement

15%

31%

28%

27%

43%

26%

20%

22%

31%

40%

Excellent (5)

16%

36%

21%

0%

22%

Good (4)

33%

60%

80%

Neutral (3)

100%

Below average/Poor (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Satisfaction with Village Processes 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 46% 44%

Building permit process

50%

Variance & inspection process

Not previously asked

42% 42% 35%

Conditional use permit process

41%

Property maintenance enforcement Not previously asked

36% 0%

10%

20%

30% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

40% 2014

2018

50%

60%

70% TRENDS Trends

Page 13

2018 Village of Bensenville Community Survey

Q16. What type of development would you most like to see added to the community? by percentage of respondents (multiple selections could be made)

72%

Restaurants

66%

Retail

49%

Entertainment

41%

Medical facilities

28%

Hotels Housing

24%

Services

24% 21%

Senior housing

19%

Industrial

15%

Offices

9%

Other

0%

20%

40%

60%

80%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

What type of development would you most like to see added to the community?

2011 vs. 2014 vs. 2018 by percentage of respondents (multiple selections could be made)

66%

Restaurants

75%

72% 63% 62%

Retail

66%

56%

Entertainment

49%

Medical facilities

41%

61%

53%

41%

Hotels

31%

36%

28%

Housing

25%

29%

24%

Services

25%

31%

24%

Senior housing

21%

26%

21%

Industrial

30%

20%

19%

25%

Offices

17%

15% 10% 11%

Other

9%

0%

20%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

2014

60% 2018

80%

Trends

Page 14

2018 Village of Bensenville Community Survey

Q17. Awareness and Utilization of Recreational Programs and Facilities by percentage of respondents 87%

Redmond Recreational Complex

76% 93%

Edge Ice Arena

42% 89%

Water's Edge Aquatic Center

43% 94%

Bensenville Theatre

76% 68%

Holiday Magic

61% 96%

Music in the Park

73% 48%

B-Well Family Fest & Walkathon

25% 57%

Senior Luncheon

27% 93%

4th of July Parade & Libertyfest

74% 0%

20%

40%

60%

80%

100%

Aware

Utilized

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Awareness of Recreational Programs and Facilities 2011 vs. 2014 vs. 2018 by percentage of respondents (excluding don't knows) Music in the Park

70%

76% 96%

71% 72%

Bensenville Theatre

94% 75% 70%

4th of July Parade & Libertyfest

93%

67% 69%

Edge Ice Arena

93%

65% 65%

Water's Edge Aquatic Center

89%

68% 66%

Redmond Recreational Complex

87% Holiday Magic Not previously asked Senior Luncheon

Not previously asked

B-Well Family Fest & Walkathon

Not previously asked

68% 57% 48%

0%

20%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

60% 2014

2018

80%

100% TRENDS Trends

Page 15

2018 Village of Bensenville Community Survey

Utilization of Recreational Programs and Facilities 2011 vs. 2014 vs. 2018 by percentage of respondents (excluding don't knows) 38% 35%

Redmond Recreational Complex

76% 41%

Bensenville Theatre

35%

4th of July Parade & Libertyfest

76% 42%

49% 74% 48%

Music in the Park

37% 73% Not previously asked

Holiday Magic

61%

Water's Edge Aquatic Center

27% 24%

Edge Ice Arena

24% 27%

43% 42%

Senior Luncheon Not previously asked B-Well Family Fest & Walkathon Not previously asked

0%

10%

27% 25%

20%

30%

40% 2011

50%

60%

2014

70%

80%

90% 100%

2018

TRENDS Trends

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q18. Satisfaction with Recreational Programs and Facilities by percentage of respondents (excluding don't knows) 40%

45%

Quality of Music in the Park events

33%

Quality of Redmond Recreational Complex

46% 40%

37%

Quality of 4th of July Parade & Libertyfest

27%

Quality of Bensenville Theatre

47%

34%

Quality of Holiday Magic Quality of Edge Ice Arena

29%

Quality of The Water's Edge Aquatic Center

30% 24%

Quality of B-Well Family Fest & Walkathon

0%

39% 44% 38%

20% Very Satisfied (5)

Satisfied (4)

5%

18%

5% 6%

26%

1%

26%

1%

27%

4%

42%

27% 40%

1%

17%

21%

34%

29%

Quality of Senior Luncheon

14%

43% 60% Neutral (3)

80%

2%

100%

Dissatisfied (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 16

2018 Village of Bensenville Community Survey

Satisfaction with Recreational Programs and Facilities 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 79% 81%

Quality of Music in the Park events

85% 76% 78%

Quality of Redmond Recreational Complex

78% 76% 80%

Quality of 4th of July Parade & Libertyfest

77% 66% 67%

Quality of Bensenville Theatre

74% Quality of Holiday Magic Not previously asked 73% 76% 74%

Quality of Edge Ice Arena

73% 68% 68%

Quality of The Water's Edge Aquatic Center

68% Quality of B-Well Family Fest & Walkathon

Not previously asked

Quality of Senior Luncheon

Not previously asked

58% 56%

0%

20%

40% 2011

60% 2014

80%

2018

100%

TRENDS Trends

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q19. Satisfaction with Communication by the Village by percentage of respondents (excluding don't knows)

Availability of information about Village programs & services

22%

Bensenville Newsflash updates

20%

Quality of the Village's website How open the Village is to public involvement & input

42% 41%

18%

38%

13%

Transparency of the Village government Social media

16%

Quality of programming on Spotlight on Bensenville on Cable TV

14%

0%

33% 36%

38%

31%

40% Satisfied (4)

60% Neutral (3)

4%

6%

4%

45%

Very Satisfied (5)

12%

9%

51%

33%

3%

13%

43%

33%

20%

8%

11%

33%

36%

11%

YourGov Services

22%

44%

17%

2%

27%

45%

25%

Efforts to keep you informed about local issues/events

20%

49%

23%

Bensenville Gateway Newsletter

25%

48%

26%

Bensenville Community News Newsletter

11% 80%

100%

Dissatisfied (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 17

2018 Village of Bensenville Community Survey

Satisfaction with Communication by the Village 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 70%

Bensenville Community News Newsletter

66%

Availability of information about Village programs & services

66% 67%

73% 71%

Not previously asked

Bensenville Gateway Newsletter

70% 66% 65%

Efforts to keep you informed about local issues/events

66%

Not previously asked

Bensenville Newsflash updates

63% 57% 58%

Quality of the Village's website

58%

50% 51%

How open the Village is to public involvement & input 43% 40%

Transparency of the Village government Social media Not previously asked

56%

49% 48%

Quality of programming on Spotlight on Bensenville on Cable TV

44%

49%

45%

Not previously asked

YourGov Services

44%

0%

20%

40% 2011

60%

2014

80% TRENDS Trends

2018

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q20. Which of the following are your primary sources of information about Village issues, services,and events? by percentage of respondents (multiple choices could be made) 62%

Bensenville Community News Newsletter

47%

Bensenville Gateway Newsletter

43%

Word of mouth

40%

Village website

39%

Utility bill inserts

35%

Internet

21%

Newspapers Newsflash updates

16%

Social media

16% 11%

Television news

8%

Cable TV (Spotlight on Bensenville)

5%

Government access channel Radio

4% 1%

Other

0%

10%

20%

30%

40%

50%

60%

70%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 18

2018 Village of Bensenville Community Survey

Which of the following are your primary sources of information about Village issues, services,and events? by percentage of respondents (multiple selections could be made) 64% 64%

Bensenville Community News Newsletter

62%

Bensenville Gateway Newsletter

51%

32%

47%

Word of mouth

41%

49%

43%

22%

Village website Utility bill inserts

31%

40%

Not previously asked

39% 22%

Internet Newspapers

21%

27% 29%

35% 33%

Not previously asked

Newsflash updates

16% 3%

Social media

7%

Television news

16% 11%

19% 17%

10% 11%

Cable TV (Spotlight on Bensenville)

8% 4%

Government access channel

5%

Radio Other

4% 1%

0%

8%

5% 5%

7% 4%

20%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

60% 2014

2018

80%

Trends

Q20-13. What social media platforms/services do you use? by percentage of respondents

Facebook 85%

Twitter 12%

Instagram 2%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 19

2018 Village of Bensenville Community Survey

Q21. Do you have access to the internet at home?

2011 vs. 2014 vs. 2018 by percentage of respondents

2011

2018

No 20% No 10%

Yes 90%

2014

Yes 80% No 18%

Yes 82%

Trends

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q22. Satisfaction with Trash Services by percentage of respondents (excluding don't knows)

55%

Residential trash collection services

Yard waste collection

49%

Residential recycling service

48%

36%

40%

0%

20%

7%

37%

45%

Brush removal services

7%

Very Satisfied (5)

60% Satisfied (4)

11% 5%

80% Neutral (3)

3%

10% 5%

39%

40%

3%

100%

Dissatisfied(1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 20

2018 Village of Bensenville Community Survey

Satisfaction with Trash Collection 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 89% 89%

Residential trash collection services

90% 77% 74%

Yard waste collection

89% 80% 80%

Residential recycling service

85% 78% 75%

Brush removal services

84% 0%

20%

40% 2011

60% 2014

80%

100% TRENDS Trends

2018

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q23. Satisfaction with Public Works in Bensenville by percentage of respondents (excluding don't knows) 21%

Overall quality of sanitary/waste water services

50%

27%

Overall cleanliness of streets Maintenance of street signs/pavement markings

22%

51%

Maintenance of major streets

24%

48%

21%

Tap water quality

20%

47%

Maintenance of neighborhood streets

21%

45%

Overall quality of stormwater management/flood control system

16%

Mosquito abatement

34% 20%

Very Satisfied (5)

21% 17%

40%

12% 9% 14% 9% 18% 14% 19%

28% 22%

9% 19% 23%

32%

Satisfied (4)

10%

25% 16%

43%

11%

0%

17%

45%

16%

Condition of sidewalks

6%

20%

41%

19%

Quality of landscaping in medians

16%

49%

23%

Adequacy of street lighting

17%

45%

Quality of landscaping & parkway trees

4%

17%

51%

24%

Overall quality of snow/ice removal

19%

55%

60%

80%

Neutral (3)

Dissatisfied (1/2)

100%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 21

2018 Village of Bensenville Community Survey

Satisfaction with Public Works in Bensenville 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 68% 67%

Overall quality of sanitary/waste water services

77%

77% 73%

Overall cleanliness of streets

76%

71% 67%

Maintenance of street signs/pavement markings

73%

70% 65%

Maintenance of major streets

72%

69% 67%

Tap water quality

72%

55% 59%

Overall quality of snow/ice removal

69%

63% 63%

Quality of landscaping & parkway trees

67%

Maintenance of neighborhood streets

64%

54%

66%

46% 51%

Overall quality of stormwater management/flood control system

65%

56% 52%

Adequacy of street lighting

64%

62% 61%

Quality of landscaping in medians

64%

50% 52%

Condition of sidewalks

59%

51% 49%

Mosquito abatement

45%

0%

20%

40%

60%

2011

2014

80%

2018

100%

TRENDS Trends

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q24. Public Works Services That Should Receive the Most Emphasis From Village Leaders Over the Next Two Years by percentage of respondents who selected the item as one of their top three choices 40%

Maintenance of neighborhood streets Adequacy of street lighting

27%

Maintenance of major streets

26%

Overall quality of stormwater management/flood control system

24%

Overall quality of snow/ice removal

24% 22%

Condition of sidewalks

20%

Tap water quality

19%

Mosquito abatement

14%

Overall cleanliness of streets Maintenance of street signs/pavement markings

10%

Overall quality of sanitary/waste water services

10%

Quality of landscaping & parkway trees Quality of landscaping in medians

0%

8% 6% 20%

40%

60% 1st Choice

80% 2nd Choice

100% 3rd Choice

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 22

2018 Village of Bensenville Community Survey

Q25. Satisfaction with Transportation in Bensenville by percentage of respondents (excluding don't knows)

How well traffic signal system provides for efficient traffic flow

23%

Ease of north-south travel

21%

Quality of transit (train, bus) service in Bensenville

15%

57%

22%

5%

22%

7%

23%

6%

52%

24%

48%

Ease of east-west travel

20%

Availability of sidewalks in the Village

19%

46%

21%

Ease of walking or biking in Bensenville

19%

44%

26%

0%

51%

20% Very Satisfied (5)

40%

60%

Satisfied (4)

14%

11%

80%

Neutral (3)

6%

100%

Dissatisfied (1/2)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Satisfaction with Transportation Issues in Bensenville 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a 4 to 5 on a 5-point scale (excluding don't knows) 74%

How well traffic signal system provides for efficient traffic flow

62% 80% 69% 58%

Ease of north-south travel

72% 71% 69% 72%

Quality of transit (train, bus) service in Bensenville

58% 50%

Ease of east-west travel

72% 59% 50%

Availability of sidewalks in the Village

65% 67% 54%

Ease of walking or biking in Bensenville

64%

0%

20%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

60% 2014

2018

80%

100% TRENDS Trends

Page 23

2018 Village of Bensenville Community Survey

Q26. Do you regularly use the Metra train service?

2011 vs. 2014 vs. 2018 by percentage of respondents

2011

2018

Yes 21%

No 85% Yes 15%

No 79%

2014

Yes 18%

No 82%

Trends

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q26a. Primary Reason for Taking the Train by percentage of respondents who regularly use the Metra train service (multiple selections could be made)

41%

To go to & from work

40%

To go to & from social activities

16%

To go to & from shopping

To go to & from medical appointments

2%

To go to & from school

2%

0%

10%

20%

30%

40%

50%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 24

2018 Village of Bensenville Community Survey

What is the primary reason for taking the train?

2011 vs. 2014 vs. 2018 by percentage of respondents 43% 49%

To go to & from work

41% 49% 40%

To go to & from social activities

40% 26% 28%

To go to & from shopping

16% 13% 7%

To go to & from medical appointments

2% 5% 24%

To go to & from school

2% 0%

20%

40% 2011

60% 2014

2018

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

80%

Trends

Q27. How many vehicles typically park at your residence? by percentage of respondents

One 21%

Three 22%

Four 8%

Five+ 5% None 1% Two 42% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 25

2018 Village of Bensenville Community Survey

Q28. How Services Should Be Prioritized for Raising Revenue by percentage of respondents who rated the item as a 1 to 5

42%

Property tax

9%

45%

Other

6%

27%

Charges for service

19%

21%

28%

34%

0%

30%

30%

29%

9%

Utility rates

43%

23%

20%

Sales tax

7%

23%

26%

20%

40%

32%

60%

Top priority (1)

Priority (2)

80% Neutral (3)

100%

Lowest priority (4/5)

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

How Services Should Be Prioritized for Raising Revenue 2011 vs. 2014 vs. 2018 by percentage of respondents who rated the item as a top priority 16% Property tax

11%

51% 44% Other

31%

51% 41% Charges for service

41%

49% 26% Sales tax

21%

49% 9% Utility rates

4%

42% 0%

10%

20%

30%

40% 2011

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

50% 2014

60% 2018

70%

80%

90%

100%

TRENDS Trends

Page 26

2018 Village of Bensenville Community Survey

Q29. Do you currently pay Village utility bills online?

2011 vs. 2014 vs. 2018 by percentage of respondents

2011

2018 No 77%

No 61%

2014 No 71%

Yes 23%

Yes 39%

Yes 29% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Trends

Q30. Do you desire to make more Village transactions online? by percentage of respondents

2011

2018

No 69%

No 50%

Not provided 15%

2014 Yes 31%

No 64% Yes 36%

Don't know 1%

Yes 35% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Trends

Page 27

2018 Village of Bensenville Community Survey

Q31. Approximately how many years have you lived in the Village of Bensenville? by percentage of respondents 5-10 years 13% 11-20 years 20% Less than 5 years 14%

Not provided 1%

20+ years 52% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q32. Which of the following best describes your housing type? by percentage of respondents Single-family home 82%

Not provided 2% Townhome 2% Multiple-family unit 14% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 28

2018 Village of Bensenville Community Survey

Q33. Do you or someone in your household own or rent your home? by percentage of respondents Own 63.5%

Not provided 0.4%

Rent 36.1% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q34. What is your age? by percentage of respondents 35-44 years 19%

18-34 years 19%

45-54 years 21% Not provided 1%

65+ years 20% 55-64 years 21% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 29

2018 Village of Bensenville Community Survey

Q35. Are you or other members of your household of Hispanic or Latino ancestry? by percentage of respondents

Yes 44.0%

No 55.6%

Not provided 0.4%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q36. Which of the following best describes your race? by percentage of respondents

76%

White

African American/Black

Asian/Hawaiian/other Pacific Islander

American Indian/Alaska Native

Other

4%

3%

2%

8%

0% 20% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

40%

60%

80%

100%

Page 30

2018 Village of Bensenville Community Survey

Q37. Do you speak Spanish? by percentage of respondents

Yes 26%

No 72%

Not provided 2%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q38. Do you speak Polish? by percentage of respondents

Not provided 5%

Yes 4%

No 91%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 31

2018 Village of Bensenville Community Survey

Q39. Which of the following best describes your current employment status? by percentage of respondents Employed outside home 66.0%

Retired 27.2%

Student 0.2%

Not provided 0.9% Not currently employed 2.2%

Employed in home/have 3.5% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q40. What gender do you identify with? by percentage of respondents

Male 49.8%

Not provided 0.4%

Female 49.8%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 32

2018 Village of Bensenville Community Survey

Q41. Would you support the Village of Bensenville becoming a Home Rule unit of government, pursuant to Article VII, Section 6 of the Constitution of the State of Illinois? by percentage of respondents

Not provided 35.4%

No 27.0%

Yes 37.6% Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Q42. Do you support the annexation of unincorporated Bensenville properties in order to grow the Village? by percentage of respondents

No 22.6%

Not provided 13.1%

Yes 64.3%

Source: ETC Institute DirectionFinder (2018 - Bensenville, IL)

Page 33

2018 Village of Bensenville Community Survey

Section 2 Benchmarking Analysis

Page 34

2018 Village of Bensenville Community Survey

Overview ETC Institute's DirectionFinder program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November of 1999, the survey has been administered in more than 300 cities in 49 states. Most participating cities conduct the survey on an annual or biennial basis.

This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the fall of 2017 to a random sample of more than 4,000 residents across the United States and (2) a survey administered by ETC Institute in the fall of 2017 to over 350 residents living in the Great Lakes Region which includes the following states: Pennsylvania, Ohio, Indiana, Illinois, and Michigan.

Interpreting the Charts National Benchmarks. The first set of charts on the following pages show how the overall ratings for Bensenville compare to the national average based on the results of an annual survey that was administered by ETC Institute to a random sample of more than 4,000 U.S. residents. The blue bar shows the ratings for Bensenville, the red bar for the Great Lakes Region, and the yellow bar for the United States.

Page 35

Benchmarking Analysis

Benchmarking Summary Report Village of Bensenville, Illinois

2018 Village of Bensenville Community Survey

Overall Satisfaction with Major Village Services Bensenville vs. Great Lakes Region vs. the U.S by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 80%

Quality of customer service you receive from Village employees

47% 47%

79% Maintenance of Village buildings & facilities

60% 63%

79% Efforts of the Village for emergency preparedness

64% 65%

74%

Effectiveness of Village communication with the public

49% 47%

71% Flow of traffic & traffic management in the Village

54% 51%

66% Maintenance of Village streets

44% 41%

53% Value that you receive for your Village tax & fees

41% 38%

0%

20%

40% Bensenville

60%

80%

Great Lakes Region

100% U.S.

Source: 2018 ETC Institute

Page 36

2018 Village of Bensenville Community Survey

Satisfaction with Issues that Influence Perceptions of the Village Bensenville vs. Great Lakes Region vs. the U.S by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 82% 76% 74%

Overall quality of library services

79% 68% 64%

Overall quality of park district facilities

73% 68% 69%

Overall feeling of safety in the Village

68% 70% 73%

Overall quality of life in the Village

66% 61% 56%

Overall quality of public schools

61% 68% 64%

Overall image of the Village

53% 45% 41%

Overall maintenance of private property

0%

20%

40%

60% Bensenville

80%

100%

Great Lakes Region

U.S.

Source: 2018 ETC Institute

Overall Satisfaction with Public Safety and Emergency Services Bensenville vs. Great Lakes Region vs. the U.S by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 88%

Overall quality of local fire protection

85% 83%

84%

Quality of local ambulance service

76% 80%

Overall quality of local police protection

67% 70% 66% 65%

How quickly police respond to emergencies Village's efforts to prevent crime

78%

69%

56% 56%

63%

59% 61%

Visibility of police in commercial areas

63%

53% 59%

Visibility of police in neighborhoods

62%

Enforcement of local traffic laws

63% 64%

47%

Quality of animal control

0%

Source: 2018 ETC Institute

80%

20%

40%

59% 55%

60%

Bensenville

80%

Great Lakes Region

100% U.S.

Page 37

2018 Village of Bensenville Community Survey

Overall Satisfaction with Village Public Works Bensenville vs. Great Lakes Region vs. the U.S by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 77%

Overall quality of sanitary/waste water services

68% 71%

Overall cleanliness of streets

76%

66% 62%

Maintenance of street signs/pavement markings

73%

46% 49%

Maintenance of major streets

72%

50% 50%

72%

Tap water quality

62% 67%

Overall quality of snow/ice removal

69%

59% 58%

66%

Maintenance of neighborhood streets

64% 62%

Overall quality of stormwater management/flood control system

65%

52% 56%

64%

Adequacy of street lighting

58% 56%

64%

Quality of landscaping in medians

60% 54%

Condition of sidewalks

0%

59%

47% 47%

20%

40%

60%

Bensenville

80%

Great Lakes Region

100% U.S.

Source: 2018 ETC Institute

Overall Satisfaction with Communication Bensenville vs. Great Lakes Region vs. the U.S by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "very satisfied" and 1 was "very dissatisfied" (excluding don't knows) 71%

Availability of information about Village programs & services

50% 46%

66%

Efforts to keep you informed about local issues/events

49% 46%

58% Quality of the Village's website

64% 62%

56%

How open the Village is to public involvement & input

33% 33%

48% Social media

62% 56%

45%

Quality of programming on Spotlight on Bensenville on Cable TV

0%

53% 51%

20%

40%

60%

Bensenville

80%

Great Lakes Region

100% U.S.

Source: 2018 ETC Institute

Page 38

2018 Village of Bensenville Community Survey

Overall Ratings of the Village Bensenville vs. Great Lakes Region vs. the U.S by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "excellent" and 1 was "poor" (excluding don't knows)

76% As a place to live

79% 70%

69% As a place to raise children

75% 68%

49% As a place to work

59% 54%

44% As a place to retire

63% 58%

0%

20%

40%

60%

80%

100%

Great Lakes Region

Bensenville

U.S.

Source: 2018 ETC Institute

Overall Satisfaction with Trash Services Bensenville vs. Great Lakes Region vs. the U.S by percentage of respondents who rated the item 4 or 5 on a 5-point scale where 5 was "excellent" and 1 was "poor" (excluding don't knows) 90% 70%

Residential trash collection services

73%

89% Yard waste collection

67% 66%

85% 77%

Residential recycling service 69%

84% Brush removal services

62% 61%

0%

20%

40%

60% Bensenville

80% Great Lakes Region

100% U.S.

Source: 2018 ETC Institute

Page 39

2018 Village of Bensenville Community Survey

Section 3 Importance‐Satisfaction Analysis

Page 40

2018 Village of Bensenville Community Survey

Village of Bensenville, Illinois Overview Today, Village officials have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied.

The Importance‐Satisfaction (IS) rating is a unique tool that allows public officials to better understand both of these highly important decision‐making criteria for each of the services they are providing. The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high.

Overview The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the Village to provide. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the Village’s performance in the related area (the sum of the ratings of 4 and 5 on a 5‐point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. [IS=Importance x (1‐Satisfaction)].

Example of the Calculation: Respondents were asked to identify the major categories of village services they thought should receive the most emphasis over the next two years. Forty‐eight percent (48%) of respondents selected overall value that you receive for your Village tax & fees, as one of the most important services for the Village to provide.

With regard to satisfaction, 53% of respondents surveyed rated the Village’s overall performance in the overall value that you receive for your Village tax & fees, as a “4” or “5” on a 5‐point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I‐S rating for the overall value that you receive for your Village tax & fees, was calculated by multiplying the sum of the most important percentages by 1 minus the sum of the satisfaction percentages. In this example 48% was multiplied by 47% (1‐0.53). This calculation yielded an I‐S rating of 0.2261 which ranked first out of 9 major service categories.

The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top three choices to emphasize over the next two years and 0% indicate they are positively satisfied with the delivery of the service.

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Importance‐Satisfaction Analysis

Importance‐Satisfaction Analysis

2018 Village of Bensenville Community Survey

 

If 100% of the respondents were positively satisfied with the delivery of the service If none (0%) of the respondents selected the service as one for the three most important areas for the Village to emphasize over the next two years.

Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis over the next two years. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis.   

Definitely Increase Emphasis (IS>=0.20) Increase Current Emphasis (0.10<=IS<0.20) Maintain Current Emphasis (IS<0.10)

The results for the Village of Bensenville are provided on the following pages.

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Importance‐Satisfaction Analysis

The lowest rating is 0.00 and could be achieved under either of the following two situations:

2018 Village of Bensenville Community Survey

2018 Importance-Satisfaction Rating Bensenville, Illinois

Major Village Services Most Important %

Most Important Rank

Very Priority (IS >.20) Overall value that you receive for your Village tax & fees

48%

2

53%

8

0.2261

1

High Priority (IS .10-.20) Overall management of Village finances Overall maintenance of Village streets

38% 48%

3 1

51% 66%

9 7

0.1853 0.1636

2 3

Medium Priority (IS <.10) Overall flow of traffic & traffic management in the Village Overall quality of services provided by Village of Bensenville Overall effectiveness of Village communication with the public Overall efforts of the Village for emergency preparedness Overall quality of customer service you receive from Village employees Overall maintenance of Village buildings & facilities

21% 25% 17% 20% 14% 12%

5 4 7 6 8 9

71% 78% 74% 79% 80% 79%

6 4 5 3 1 2

0.0602 0.0544 0.0435 0.0426 0.0272 0.0256

4 5 6 7 8 9

Category of Service

ImportanceSatisfaction Satisfaction Satisfaction % Rank Rating

I-S Rating Rank

`

Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:

The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.

Satisfaction %:

The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

Š 2018 DirectionFinder by ETC Institute

Page 43

2018 Village of Bensenville Community Survey

2018 Importance-Satisfaction Rating Bensenville, Illinois

Public Safety and Emergency Services Most Important %

Most Important Rank

High Priority (IS .10-.20) Visibility of police in neighborhoods Village's efforts to prevent crime Enforcement of speed limits in neighborhoods

46% 47% 28%

2 1 4

63% 69% 52%

8 6 10

0.1714 0.1473 0.1328

1 2 3

Medium Priority (IS <.10) Quality of animal control Enforcement of local traffic laws Overall quality of local police protection Visibility of police in commercial areas How quickly police respond to emergencies Overall quality of local fire protection How quickly police respond to vehicle accidents Quality of local ambulance service

15% 19% 34% 16% 19% 14% 5% 9%

8 6 3 7 5 9 11 10

47% 62% 80% 63% 78% 88% 70% 84%

11 9 3 7 4 1 5 2

0.0771 0.0701 0.0678 0.0588 0.0428 0.0171 0.0158 0.0150

4 5 6 7 8 9 10 11

Category of Service

ImportanceSatisfaction Satisfaction Satisfaction % Rank Rating

I-S Rating Rank

`

Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:

The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.

Satisfaction %:

The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

Š 2018 DirectionFinder by ETC Institute

Page 44

2018 Village of Bensenville Community Survey

2018 Importance-Satisfaction Rating Bensenville, Illinois

Public Works Most Important %

Most Important Rank

High Priority (IS .10-.20) Maintenance of neighborhood streets Mosquito abatement

40% 19%

1 8

66% 45%

8 13

0.1363 0.1058

1 2

Medium Priority (IS <.10) Adequacy of street lighting Condition of sidewalks Overall quality of stormwater management/flood control system Overall quality of snow/ice removal Maintenance of major streets Tap water quality Overall cleanliness of streets Quality of landscaping & parkway trees Maintenance of street signs/pavement markings Overall quality of sanitary/waste water services Quality of landscaping in medians

27% 22% 24% 24% 26% 20% 14% 8% 10% 10% 6%

2 6 4 5 3 7 9 12 10 11 13

64% 59% 65% 69% 72% 72% 76% 67% 73% 77% 64%

10 12 9 6 4 5 2 7 3 1 11

0.0959 0.0912 0.0825 0.0729 0.0723 0.0574 0.0320 0.0281 0.0262 0.0222 0.0199

3 4 5 6 7 8 9 10 11 12 13

Category of Service

ImportanceSatisfaction Satisfaction Satisfaction % Rank Rating

I-S Rating Rank

`

Note: The I-S Rating is calculated by multiplying the "Most Important" % by (1-'Satisfaction' %) Most Important %:

The "Most Important" percentage represents the sum of the first, second, and third most important responses for each item. Respondents were asked to identify the items they thought should be the City's top priorities.

Satisfaction %:

The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'

Respondents ranked their level of satisfaction with each of the items on a scale of 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.

Š 2018 DirectionFinder by ETC Institute

Page 45

2018 Village of Bensenville Community Survey

The Importance‐Satisfaction rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high.

ETC Institute developed an Importance‐Satisfaction Matrix to display the perceived importance of major services that were assessed on the survey against the perceived quality of service delivery. The two axes on the matrix represent Satisfaction (vertical) and relative Importance (horizontal).

The I‐S (Importance‐Satisfaction) matrix should be interpreted as follows. 

Continued Emphasis (above average importance and above average satisfaction). This area shows where the Village is meeting customer expectations. Items in this area have a significant impact on the customer’s overall level of satisfaction. The Village should maintain (or slightly increase) emphasis on items in this area.



Exceeding Expectations (below average importance and above average satisfaction). This area shows where the Village is performing significantly better than customers expect the Village to perform. Items in this area do not significantly affect the overall level of satisfaction that residents have with Village services. The Village should maintain (or slightly decrease) emphasis on items in this area.



Opportunities for Improvement (above average importance and below average satisfaction). This area shows where the Village is not performing as well as residents expect the Village to perform. This area has a significant impact on customer satisfaction, and the Village should DEFINITELY increase emphasis on items in this area.



Less Important (below average importance and below average satisfaction).

This area shows where the Village is not performing well relative to the Village’s performance in other areas; however, this area is generally considered to be less important to residents. This area does not significantly affect overall satisfaction with Village services because the items are less important to residents. The agency should maintain current levels of emphasis on items in this area.

Matrices showing the results for Bensenville are provided on the following pages.

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Importance‐Satisfaction Analysis

Importance‐Satisfaction Matrix Analysis

2018 Village of Bensenville Community Survey

2018 Bensenville DirectionFinder Survey Importance-Satisfaction Assessment Matrix -Major Village Services(points on the graph show deviations from the mean importance and Satisfaction ratings given by respondents to the survey)

mean importance

Continued Emphasis

lower importance/higher Satisfaction Quality of services provided by Village of Bensenville Flow of traffic & traffic management in the Village Efforts of the Village for emergency preparedness Quality of customer service you receive from Village employees Maintenance of Village buildings & facilities





Effectiveness of Village communication with the public



higher importance/higher Satisfaction



  Maintenance of Village streets

Management of Village finances

Less Important



Opportunities for Improvement

lower importance/lower Satisfaction

Lower Importance



Value that you receive for your Village tax & fees



mean Satisfaction

Satisfaction Rating

Exceeded Expectations

higher importance/lower Satisfaction

Importance Rating

Higher Importance

Source: ETC Institute (2018) Page 47

2018 Village of Bensenville Community Survey

2018 Bensenville DirectionFinder Survey Importance-Satisfaction Assessment Matrix -Public Safety and Emergency Services(points on the graph show deviations from the mean importance and Satisfaction ratings given by respondents to the survey)

mean importance

Continued Emphasis

Exceeded Expectations lower importance/higher Satisfaction

higher importance/higher Satisfaction

Overall quality of local fire protection Quality of local ambulance service

Satisfaction Rating





Overall quality of local police protection



How quickly police respond to emergencies

How quickly police respond to vehicle

 accidents

Visibility of police in commercial areas





Village's efforts to prevent crime

Enforcement of local traffic laws

Visibility of police in neighborhoods





mean Satisfaction



of speed limits in  Enforcement neighborhoods

Less Important

of  Quality animal control

lower importance/lower Satisfaction

Lower Importance

Opportunities for Improvement higher importance/lower Satisfaction

Importance Rating

Higher Importance

Source: ETC Institute (2018) Page 48

2018 Village of Bensenville Community Survey

2018 Bensenville DirectionFinder Survey Importance-Satisfaction Assessment Matrix -Public Works(points on the graph show deviations from the mean importance and Satisfaction ratings given by respondents to the survey)

mean importance

Exceeded Expectations

Continued Emphasis higher importance/higher Satisfaction

lower importance/higher Satisfaction Overall cleanliness of streets

 



Tap water quality

 Maintenance of major streets



Maintenance of street signs/pavement markings

 

 Overall quality of snow/ice removal 

Quality of landscaping & parkway trees

Quality of landscaping in medians





 Adequacy of street lighting

Overall quality of stormwater management/flood control system Condition of sidewalks

mean satisfaction

Satisfaction Rating

Overall quality of sanitary/waste water services

Maintenance of neighborhood streets

Mosquito abatement

Less Important



Opportunities for Improvement higher importance/lower Satisfaction

lower importance/lower Satisfaction

Lower Importance

Importance Rating

Higher Importance

Source: ETC Institute (2018) Page 49

2018 Village of Bensenville Community Survey

Section 4 Tabular Data

Page 50

2018 Village of Bensenville Community Survey

Q1. Overall Village Services. Please rate your overall satisfaction with major services provided by the Village of Bensenville using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=452) Very satisfied

Satisfied

Neutral

Very Dissatisfied dissatisfied

Q1-1. Overall quality of services provided by Village of Bensenville

23.7%

51.5%

16.4%

3.5%

0.9%

4.0%

Q1-2. Overall quality of customer service you receive from Village employees

32.7%

42.5%

11.9%

4.9%

1.5%

6.4%

Q1-3. Overall maintenance of Village streets

21.5%

43.4%

15.9%

13.5%

3.5%

2.2%

Q1-4. Overall maintenance of Village buildings & facilities

25.2%

49.1%

15.3%

3.8%

0.7%

6.0%

Q1-5. Overall flow of traffic & traffic management in the Village

21.5%

47.3%

18.1%

7.5%

2.7%

2.9%

Q1-6. Overall effectiveness of Village communication with the public

26.1%

45.4%

18.6%

4.0%

2.4%

3.5%

Q1-7. Overall value that you receive for your Village tax & fees

15.0%

34.5%

28.5%

10.6%

4.9%

6.4%

Q1-8. Overall management of Village finances

10.4%

30.8%

31.4%

5.3%

2.7%

19.5%

Q1-9. Overall efforts of the Village for emergency preparedness

22.1%

44.2%

14.8%

2.9%

0.2%

15.7%

Don't know

Page 51

2018 Village of Bensenville Community Survey

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q1. Overall Village Services. Please rate your overall satisfaction with major services provided by the Village of Bensenville using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=452) Very satisfied

Satisfied

Neutral

Very Dissatisfied dissatisfied

Q1-1. Overall quality of services provided by Village of Bensenville

24.7%

53.7%

17.1%

3.7%

0.9%

Q1-2. Overall quality of customer service you receive from Village employees

35.0%

45.4%

12.8%

5.2%

1.7%

Q1-3. Overall maintenance of Village streets

21.9%

44.3%

16.3%

13.8%

3.6%

Q1-4. Overall maintenance of Village buildings & facilities

26.8%

52.2%

16.2%

4.0%

0.7%

Q1-5. Overall flow of traffic & traffic management in the Village

22.1%

48.7%

18.7%

7.7%

2.7%

Q1-6. Overall effectiveness of Village communication with the public

27.1%

47.0%

19.3%

4.1%

2.5%

Q1-7. Overall value that you receive for your Village tax & fees

16.1%

36.9%

30.5%

11.3%

5.2%

Q1-8. Overall management of Village finances

12.9%

38.2%

39.0%

6.6%

3.3%

Q1-9. Overall efforts of the Village for emergency preparedness

26.2%

52.5%

17.6%

3.4%

0.3%

Page 52

2018 Village of Bensenville Community Survey

Q2. Which THREE of the overall village services listed in Question 1 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q2. Top choice Number Overall quality of services provided by Village of Bensenville 45 Overall quality of customer service you receive from Village employees 24 Overall maintenance of Village streets 98 Overall maintenance of Village buildings & facilities 8 Overall flow of traffic & traffic management in the Village 28 Overall effectiveness of Village communication with the public 20 Overall value that you receive for your Village tax & fees 97 Overall management of Village finances 45 Overall efforts of the Village for emergency preparedness 23 None chosen 64 Total 452

Percent 10.0 % 5.3 % 21.7 % 1.8 % 6.2 % 4.4 % 21.5 % 10.0 % 5.1 % 14.2 % 100.0 %

Q2. Which THREE of the overall village services listed in Question 1 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q2. 2nd choice Number Overall quality of services provided by Village of Bensenville 35 Overall quality of customer service you receive from Village employees 23 Overall maintenance of Village streets 72 Overall maintenance of Village buildings & facilities 21 Overall flow of traffic & traffic management in the Village 34 Overall effectiveness of Village communication with the public 22 Overall value that you receive for your Village tax & fees 74 Overall management of Village finances 59 Overall efforts of the Village for emergency preparedness 22 None chosen 90 Total 452

Percent 7.7 % 5.1 % 15.9 % 4.6 % 7.5 % 4.9 % 16.4 % 13.1 % 4.9 % 19.9 % 100.0 %

Page 53

2018 Village of Bensenville Community Survey

Q2. Which THREE of the overall village services listed in Question 1 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q2. 3rd choice Number Overall quality of services provided by Village of Bensenville 34 Overall quality of customer service you receive from Village employees 16 Overall maintenance of Village streets 49 Overall maintenance of Village buildings & facilities 26 Overall flow of traffic & traffic management in the Village 31 Overall effectiveness of Village communication with the public 34 Overall value that you receive for your Village tax & fees 46 Overall management of Village finances 67 Overall efforts of the Village for emergency preparedness 45 None chosen 104 Total 452

Percent 7.5 % 3.5 % 10.8 % 5.8 % 6.9 % 7.5 % 10.2 % 14.8 % 10.0 % 23.0 % 100.0 %

SUM OF TOP 3 CHOICES Q2. Which THREE of the overall village services listed in Question 1 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? (top 3) Q2. Sum of Top 3 Choices Number Overall quality of services provided by Village of Bensenville 114 Overall quality of customer service you receive from Village employees 63 Overall maintenance of Village streets 219 Overall maintenance of Village buildings & facilities 55 Overall flow of traffic & traffic management in the Village 93 Overall effectiveness of Village communication with the public 76 Overall value that you receive for your Village tax & fees 217 Overall management of Village finances 171 Overall efforts of the Village for emergency preparedness 90 None chosen 64 Total 1162

Percent 25.2 % 13.9 % 48.5 % 12.2 % 20.6 % 16.8 % 48.0 % 37.8 % 19.9 % 14.2 %

Page 54

2018 Village of Bensenville Community Survey

Q3. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Village of Bensenville with regard to the following.

(N=452)

Excellent 24.8%

Good 49.6%

Neutral 14.6%

Below average 6.9%

Poor 2.0%

Don't know 2.2%

Q3-2. As a place to raise children

20.6%

42.9%

17.7%

7.3%

3.3%

8.2%

Q3-3. As a place to work

12.6%

24.1%

28.8%

5.8%

4.0%

24.8%

Q3-4. As a place to retire

15.5%

24.1%

25.4%

14.8%

10.0%

10.2%

8.8%

14.6%

28.1%

15.5%

11.5%

21.5%

14.2%

30.5%

26.8%

12.4%

10.4%

5.8%

Q3-1. As a place to live

Q3-5. As a place for single adults (age 18-35) Q3-6. As a place for play & leisure

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q3. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Village of Bensenville with regard to the following. (without "don't know") (N=452)

Excellent 25.3%

Good 50.7%

Neutral 14.9%

Below average 7.0%

Poor 2.0%

Q3-2. As a place to raise children

22.4%

46.7%

19.3%

8.0%

3.6%

Q3-3. As a place to work

16.8%

32.1%

38.2%

7.6%

5.3%

Q3-4. As a place to retire

17.2%

26.8%

28.3%

16.5%

11.1%

Q3-5. As a place for single adults (age 18-35)

11.3%

18.6%

35.8%

19.7%

14.6%

Q3-6. As a place for play & leisure

15.0%

32.4%

28.4%

13.1%

11.0%

Q3-1. As a place to live

Page 55

2018 Village of Bensenville Community Survey

Q4. Would you recommend to a friend to live in Bensenville?

Q4. Would you recommend to a friend to live in Bensenville Yes No Not provided Total

Number 289 104 59 452

Percent 63.9 % 23.0 % 13.1 % 100.0 %

WITHOUT NOT PROVIDED Q4. Would you recommend to a friend to live in Bensenville? (without "not provided") Q4. Would you recommend to a friend to live in Bensenville Yes No Total

Number 289 104 393

Percent 73.5 % 26.5 % 100.0 %

Page 56

2018 Village of Bensenville Community Survey

Q5. Overall Perception of the Village. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Village of Bensenville with regard to the following.

(N=452)

Excellent 12.4%

Good 46.9%

Neutral 21.7%

Below average 13.7%

Q5-2. Overall quality of life in the Village

16.8%

49.8%

21.7%

8.0%

1.5%

2.2%

Q5-3. Overall feeling of safety in the Village

22.8%

49.1%

15.7%

9.1%

1.5%

1.8%

Q5-4. Quality of new development in the Village

13.7%

34.3%

25.0%

14.8%

4.9%

7.3%

Q5-5. Overall maintenance of private property

10.8%

38.9%

25.0%

13.5%

6.0%

5.8%

Q5-6. Overall maintenance of public property

17.3%

53.5%

16.6%

5.1%

3.1%

4.4%

Q5-7. Availability of affordable housing

11.5%

35.4%

27.0%

6.0%

4.6%

15.5%

Q5-8. Acceptance of diverse populations

21.0%

47.6%

20.4%

3.8%

0.9%

6.4%

4.9%

15.9%

29.6%

9.5%

5.3%

34.7%

Q5-10. Access to health care facilities

10.0%

29.2%

28.1%

14.4%

5.3%

13.1%

Q5-11. Access to religious institutions

21.7%

47.6%

16.6%

2.9%

0.7%

10.6%

Q5-12. Overall quality of public schools

19.0%

33.6%

16.4%

8.4%

2.9%

19.7%

Q5-13. Overall quality of library services

30.1%

42.9%

12.2%

4.0%

0.4%

10.4%

Q5-14. Overall quality of park district facilities

29.0%

44.9%

12.8%

5.1%

1.5%

6.6%

Q5-15. Access to quality shopping facilities

8.8%

29.2%

24.1%

23.7%

11.5%

2.7%

Q5-16. Access to restaurants & entertainment

9.5%

26.5%

28.8%

23.0%

9.5%

2.7%

Q5-17. Availability of cultural activities & the arts

7.7%

23.2%

29.2%

17.0%

10.6%

12.2%

12.6%

36.5%

21.7%

8.6%

6.2%

14.4%

Q5-1. Overall image of the Village

Q5-9. Job availability

Q5-18. Availability of transportation options

Poor 2.9%

Don't know 2.4%

Page 57

2018 Village of Bensenville Community Survey

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q5. Overall Perception of the Village. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Village of Bensenville with regard to the following. (without "don't know") (N=452)

Excellent 12.7%

Good 48.1%

Neutral 22.2%

Below average 14.1%

Poor 2.9%

Q5-2. Overall quality of life in the Village

17.2%

50.9%

22.2%

8.1%

1.6%

Q5-3. Overall feeling of safety in the Village

23.2%

50.0%

16.0%

9.2%

1.6%

Q5-4. Quality of new development in the Village

14.8%

37.0%

27.0%

16.0%

5.3%

Q5-5. Overall maintenance of private property

11.5%

41.3%

26.5%

14.3%

6.3%

Q5-6. Overall maintenance of public property

18.1%

56.0%

17.4%

5.3%

3.2%

Q5-7. Availability of affordable housing

13.6%

41.9%

31.9%

7.1%

5.5%

Q5-8. Acceptance of diverse populations

22.5%

50.8%

21.7%

4.0%

0.9%

7.5%

24.4%

45.4%

14.6%

8.1%

Q5-10. Access to health care facilities

11.5%

33.6%

32.3%

16.5%

6.1%

Q5-11. Access to religious institutions

24.3%

53.2%

18.6%

3.2%

0.7%

Q5-12. Overall quality of public schools

23.7%

41.9%

20.4%

10.5%

3.6%

Q5-13. Overall quality of library services

33.6%

47.9%

13.6%

4.4%

0.5%

Q5-14. Overall quality of park district facilities

31.0%

48.1%

13.7%

5.5%

1.7%

Q5-15. Access to quality shopping facilities

9.1%

30.0%

24.8%

24.3%

11.8%

Q5-16. Access to restaurants & entertainment

9.8%

27.3%

29.5%

23.6%

9.8%

Q5-17. Availability of cultural activities & the arts

8.8%

26.4%

33.2%

19.4%

12.1%

14.7%

42.6%

25.3%

10.1%

7.2%

Q5-1. Overall image of the Village

Q5-9. Job availability

Q5-18. Availability of transportation options

Page 58

2018 Village of Bensenville Community Survey

Q6. Which THREE of the Village goals listed below do you believe to be MOST IMPORTANT for Bensenville at the present time?

Q6. Top choice Financially sound Village Quality customer oriented services Safe & beautiful Village Enrich the lives of residents Major business/corporate center Vibrant major corridors None chosen Total

Number 172 26 117 49 43 11 34 452

Percent 38.1 % 5.8 % 25.9 % 10.8 % 9.5 % 2.4 % 7.5 % 100.0 %

Q6. Which THREE of the Village goals listed below do you believe to be MOST IMPORTANT for Bensenville at the present time?

Q6. 2nd choice Financially sound Village Quality customer oriented services Safe & beautiful Village Enrich the lives of residents Major business/corporate center Vibrant major corridors None chosen Total

Number 70 31 146 75 48 25 57 452

Percent 15.5 % 6.9 % 32.3 % 16.6 % 10.6 % 5.5 % 12.6 % 100.0 %

Page 59

2018 Village of Bensenville Community Survey

Q6. Which THREE of the Village goals listed below do you believe to be MOST IMPORTANT for Bensenville at the present time?

Q6. 3rd choice Financially sound Village Quality customer oriented services Safe & beautiful Village Enrich the lives of residents Major business/corporate center Vibrant major corridors None chosen Total

Number 53 50 59 95 71 52 72 452

Percent 11.7 % 11.1 % 13.1 % 21.0 % 15.7 % 11.5 % 15.9 % 100.0 %

SUM OF TOP 3 CHOICES Q6. Which THREE of the Village goals listed below do you believe to be MOST IMPORTANT for Bensenville at the present time? (top 3) Q6. Sum of Top 3 Choices Financially sound Village Quality customer oriented services Safe & beautiful Village Enrich the lives of residents Major business/corporate center Vibrant major corridors None chosen Total

Number 295 107 322 219 162 88 34 1227

Percent 65.3 % 23.7 % 71.2 % 48.5 % 35.8 % 19.5 % 7.5 %

Page 60

2018 Village of Bensenville Community Survey

Q7. If you have dealt directly with Village staff within the last 12 months, please rate your satisfaction with the interaction using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor."

(N=452)

Excellent 35.0%

Good 34.5%

Neutral 8.0%

Below average 4.0%

Poor 2.2%

Don't know 16.4%

Q7-2. Politeness & respect

40.3%

30.1%

6.9%

3.5%

3.3%

15.9%

Q7-3. Fair treatment

35.8%

33.4%

7.1%

4.0%

2.4%

17.3%

Q7-1. Promptness of service

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q7. If you have dealt directly with Village staff within the last 12 months, please rate your satisfaction with the interaction using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor." (without "don't know") (N=452)

Excellent 41.8%

Good 41.3%

Neutral 9.5%

Below average 4.8%

Q7-2. Politeness & respect

47.9%

35.8%

8.2%

4.2%

3.9%

Q7-3. Fair treatment

43.3%

40.4%

8.6%

4.8%

2.9%

Q7-1. Promptness of service

Poor 2.6%

Page 61

2018 Village of Bensenville Community Survey

Q8. The mission of the Village government is to be financially sound and provide customer friendly services of the highest quality. Based on this mission, do you believe the Village is headed in the right direction?

Q8. Do you believe the Village is headed in right direction Yes No Not provided Total

Number 361 46 45 452

Percent 79.9 % 10.2 % 10.0 % 100.0 %

WITHOUT NOT PROVIDED Q8. The mission of the Village government is to be financially sound and provide customer friendly services of the highest quality. Based on this mission, do you believe the Village is headed in the right direction? (without "not provided") Q8. Do you believe the Village is headed in right direction Yes No Total

Number 361 46 407

Percent 88.7 % 11.3 % 100.0 %

Page 62

2018 Village of Bensenville Community Survey

Q9. Public Safety and Emergency Services. Are you aware that you can request overnight street parking permission on the Villages website?

Q9. Are you aware that you can request overnight street parking permission on Villages website Yes No Total

Number 244 208 452

Percent 54.0 % 46.0 % 100.0 %

Q10. Do you feel the Village is addressing the opioid epidemic effectively?

Q10. Do you feel the Village is addressing the opioid epidemic effectively Yes No Not provided Total

Number 163 106 183 452

Percent 36.1 % 23.5 % 40.5 % 100.0 %

WITHOUT NOT PROVIDED Q10. Do you feel the Village is addressing the opioid epidemic effectively? (without "not provided") Q10. Do you feel the Village is addressing the opioid epidemic effectively Yes No Total

Number 163 106 269

Percent 60.6 % 39.4 % 100.0 %

Page 63

2018 Village of Bensenville Community Survey

Q11. Using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe," please rate how safe you feel in the following situations.

(N=452)

Q11-1. Your neighborhood during the day

Very safe 50.2%

Safe 41.6%

Neutral 6.9%

unsafe 0.9%

Very unsafe 0.0%

Don't know 0.4%

Q11-2. Your neighborhood during the night

30.3%

40.7%

18.6%

7.3%

2.2%

0.9%

Q11-3. In Downtown Bensenville

28.3%

43.1%

17.7%

2.2%

1.1%

7.5%

Q11-4. In other commercial areas

16.6%

31.6%

30.8%

6.0%

1.1%

13.9%

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q11. Using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe," please rate how safe you feel in the following situations. (without "don't know") (N=452)

Q11-1. Your neighborhood during the day

Very safe 50.4%

Safe 41.8%

Neutral 6.9%

unsafe 0.9%

Very unsafe 0.0%

Q11-2. Your neighborhood during the night

30.6%

41.1%

18.8%

7.4%

2.2%

Q11-3. In Downtown Bensenville

30.6%

46.7%

19.1%

2.4%

1.2%

Q11-4. In other commercial areas

19.3%

36.8%

35.7%

6.9%

1.3%

Page 64

2018 Village of Bensenville Community Survey

Q12. Please rate your satisfaction with each of the following items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=452) Very satisfied 33.8%

Satisfied 43.1%

Neutral 12.4%

Q12-2. Visibility of police in neighborhoods

23.7%

37.2%

20.6%

10.2%

5.1%

3.3%

Q12-3. Visibility of police in commercial areas

17.5%

33.0%

21.9%

5.3%

2.4%

19.9%

Q12-4. How quickly police respond to vehicle accidents

18.6%

24.6%

15.5%

2.2%

0.7%

38.5%

Q12-5. Village's efforts to prevent crime

19.0%

35.8%

19.0%

5.1%

1.1%

19.9%

Q12-6. How quickly police respond to emergencies

29.0%

26.8%

11.9%

2.9%

1.3%

28.1%

Q12-7. Enforcement of local traffic laws

18.1%

35.6%

20.8%

6.0%

5.8%

13.7%

Q12-8. Overall quality of local fire protection

34.7%

38.3%

10.0%

0.2%

0.2%

16.6%

Q12-9. Quality of local ambulance service

31.4%

30.1%

9.7%

1.1%

0.9%

26.8%

Q12-10. Quality of animal control

10.8%

20.4%

21.5%

7.5%

6.0%

33.8%

Q12-11. Enforcement of speed limits in neighborhoods

17.0%

29.2%

17.7%

12.4%

12.8%

10.8%

Q12-1. Overall quality of local police protection

DissatisfiVery ed dissatisfied 5.3% 1.5%

Don't know 3.8%

Page 65

2018 Village of Bensenville Community Survey

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q12. Please rate your satisfaction with each of the following items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=452) Very satisfied 35.2%

Satisfied 44.8%

Neutral 12.9%

Q12-2. Visibility of police in neighborhoods

24.5%

38.4%

21.3%

10.5%

5.3%

Q12-3. Visibility of police in commercial areas

21.8%

41.2%

27.3%

6.6%

3.0%

Q12-4. How quickly police respond to vehicle accidents

30.2%

39.9%

25.2%

3.6%

1.1%

Q12-5. Village's efforts to prevent crime

23.8%

44.8%

23.8%

6.4%

1.4%

Q12-6. How quickly police respond to emergencies

40.3%

37.2%

16.6%

4.0%

1.8%

Q12-7. Enforcement of local traffic laws

21.0%

41.3%

24.1%

6.9%

6.7%

Q12-8. Overall quality of local fire protection

41.6%

45.9%

11.9%

0.3%

0.3%

Q12-9. Quality of local ambulance service

42.9%

41.1%

13.3%

1.5%

1.2%

Q12-10. Quality of animal control

16.4%

30.8%

32.4%

11.4%

9.0%

Q12-11. Enforcement of speed limits in neighborhoods

19.1%

32.8%

19.9%

13.9%

14.4%

Q12-1. Overall quality of local police protection

Very Dissatisfied dissatisfied 5.5% 1.6%

Page 66

2018 Village of Bensenville Community Survey

Q13. Which THREE of the public safety and emergency services listed in Question 12 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q13. Top choice Overall quality of local police protection Visibility of police in neighborhoods Visibility of police in commercial areas How quickly police respond to vehicle accidents Village's efforts to prevent crime How quickly police respond to emergencies Enforcement of local traffic laws Overall quality of local fire protection Quality of local ambulance service Quality of animal control Enforcement of speed limits in neighborhoods None chosen Total

Number 88 95 14 2 78 12 20 4 11 21 54 53 452

Percent 19.5 % 21.0 % 3.1 % 0.4 % 17.3 % 2.7 % 4.4 % 0.9 % 2.4 % 4.6 % 11.9 % 11.7 % 100.0 %

Q13. Which THREE of the public safety and emergency services listed in Question 12 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q13. 2nd choice Overall quality of local police protection Visibility of police in neighborhoods Visibility of police in commercial areas How quickly police respond to vehicle accidents Village's efforts to prevent crime How quickly police respond to emergencies Enforcement of local traffic laws Overall quality of local fire protection Quality of local ambulance service Quality of animal control Enforcement of speed limits in neighborhoods None chosen Total

Number 36 72 19 12 82 35 38 24 11 13 36 74 452

Percent 8.0 % 15.9 % 4.2 % 2.7 % 18.1 % 7.7 % 8.4 % 5.3 % 2.4 % 2.9 % 8.0 % 16.4 % 100.0 %

Page 67

2018 Village of Bensenville Community Survey

Q13. Which THREE of the public safety and emergency services listed in Question 12 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q13. 3rd choice Overall quality of local police protection Visibility of police in neighborhoods Visibility of police in commercial areas How quickly police respond to vehicle accidents Village's efforts to prevent crime How quickly police respond to emergencies Enforcement of local traffic laws Overall quality of local fire protection Quality of local ambulance service Quality of animal control Enforcement of speed limits in neighborhoods None chosen Total

Number 29 42 39 10 52 39 26 34 21 32 35 93 452

Percent 6.4 % 9.3 % 8.6 % 2.2 % 11.5 % 8.6 % 5.8 % 7.5 % 4.6 % 7.1 % 7.7 % 20.6 % 100.0 %

SUM OF TOP 3 CHOICES Q13. Which THREE of the public safety and emergency services listed in Question 12 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? (top 3) Q13. Sum of Top 3 Choices Overall quality of local police protection Visibility of police in neighborhoods Visibility of police in commercial areas How quickly police respond to vehicle accidents Village's efforts to prevent crime How quickly police respond to emergencies Enforcement of local traffic laws Overall quality of local fire protection Quality of local ambulance service Quality of animal control Enforcement of speed limits in neighborhoods None chosen Total

Number 153 209 72 24 212 86 84 62 43 66 125 53 1189

Percent 33.8 % 46.2 % 15.9 % 5.3 % 46.9 % 19.0 % 18.6 % 13.7 % 9.5 % 14.6 % 27.7 % 11.7 %

Page 68

2018 Village of Bensenville Community Survey

Q14. Police Services. Are you aware of the programs below? (without "not provided") (N=452)

Q14-1. Neighborhood & Business Watch

Yes 46.3%

No 53.7%

Q14-2. Airport Watch

28.9%

71.1%

Q14-3. National Night Out

30.9%

69.1%

Q14-4. Prescription Drug Drop Off

38.7%

61.3%

Q14. Have you or a family member participated in these programs?

(N=283)

Q14-1. Neighborhood & Business Watch

Yes 29.8%

No 70.2%

Q14-2. Airport Watch

18.5%

81.5%

Q14-3. National Night Out

32.8%

67.2%

Q14-4. Prescription Drug Drop Off

29.1%

70.9%

Page 69

2018 Village of Bensenville Community Survey

Q15. Community and Economic Development. If you have participated in any of the following Village processes in the last 12 months, please rate your satisfaction with that process using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor."

(N=452)

Excellent 7.7%

Good 12.4%

Neutral 11.1%

Below average 3.8%

Poor 4.9%

Don't know 60.2%

Q15-2. Conditional use permit process

4.0%

7.5%

11.9%

1.8%

2.7%

72.1%

Q15-3. Variance & inspection process

5.3%

8.8%

12.2%

2.4%

4.9%

66.4%

Q15-4. Property maintenance enforcement

5.8%

8.2%

11.9%

4.4%

8.2%

61.5%

Q15-1. Building permit process

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q15. Community and Economic Development. If you have participated in any of the following Village processes in the last 12 months, please rate your satisfaction with that process using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor." (without "don't know") (N=452)

Excellent 19.4%

Good 31.1%

Neutral 27.8%

Below average 9.4%

Poor 12.2%

Q15-2. Conditional use permit process

14.3%

27.0%

42.9%

6.3%

9.5%

Q15-3. Variance & inspection process

15.8%

26.3%

36.2%

7.2%

14.5%

Q15-4. Property maintenance enforcement

14.9%

21.3%

31.0%

11.5%

21.3%

Q15-1. Building permit process

Page 70

2018 Village of Bensenville Community Survey

Q16. Expansion of the Elgin-O'Hare Expressway and Western Access and a Western Terminal to O'Hare Airport would bring economic development opportunities to the Village. Considering this, what type of development would you MOST LIKE to see added to the community?

Q16. What type of development would you most like to see added to the community Housing Senior housing Retail Medical facilities Industrial Restaurants Entertainment Offices Services Hotels Other Total

Number 110 93 297 183 85 323 223 66 110 126 42 1658

Percent 24.3 % 20.6 % 65.7 % 40.5 % 18.8 % 71.5 % 49.3 % 14.6 % 24.3 % 27.9 % 9.3 %

Page 71

2018 Village of Bensenville Community Survey

Q16-11. Other Q16-11. Other Add to library and churches Affordable housing Aldi and a Walmart Aldi's Bars/clubs Big name casino Brewery, winery, distillery Cafe's, boutiques and museums Casino College or university Condos/apartments Dog daycare facility Green space Help businesses Higher education Home Depot or Menards Large department stores, Walmart, Menards, Home Depot Lower taxes for dealing with noise pollution Lower taxes for seniors MD Medical marijuana Meditation/yoga/motivational speech Mixed use, transit oriented development Parks Parks and Recreation areas Quality single family homes Restaurants other than Mexican STARBUCKS Shopping Stores around Redmond, Washington Street beautification Toll to subsidize taxes for homeowners Transportation Walmart or Meijer We need a hardware store Youth sports Total

Number 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 5 1 42

Percent 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 4.8 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 4.8 % 2.4 % 2.4 % 2.4 % 2.4 % 2.4 % 11.9 % 2.4 % 100.0 %

Page 72

2018 Village of Bensenville Community Survey

Q17. Recreation Services. Are you aware of these programs/facilities?

(N=452)

Q17-1. Redmond Recreational Complex

Yes 84.7%

No 12.2%

Not provided 3.1%

Q17-2. Edge Ice Arena

89.8%

7.1%

3.1%

Q17-3. Water's Edge Aquatic Center

84.7%

10.4%

4.9%

Q17-4. Bensenville Theatre

91.2%

5.8%

3.1%

Q17-5. Holiday Magic

65.0%

31.2%

3.8%

Q17-6. Music in the Park

92.9%

3.8%

3.3%

Q17-7. B-Well Family Fest & Walkathon

46.5%

49.6%

4.0%

Q17-8. Senior Luncheon

55.5%

41.6%

2.9%

Q17-9. 4th of July Parade & Libertyfest

89.8%

6.9%

3.3%

Page 73

2018 Village of Bensenville Community Survey

WITHOUT NOT PROVIDED Q17. Recreation Services. Are you aware of these programs/facilities? (without "not provided") (N=452)

Q17-1. Redmond Recreational Complex

Yes 87.4%

No 12.6%

Q17-2. Edge Ice Arena

92.7%

7.3%

Q17-3. Water's Edge Aquatic Center

89.1%

10.9%

Q17-4. Bensenville Theatre

94.1%

5.9%

Q17-5. Holiday Magic

67.6%

32.4%

Q17-6. Music in the Park

96.1%

3.9%

Q17-7. B-Well Family Fest & Walkathon

48.4%

51.6%

Q17-8. Senior Luncheon

57.2%

42.8%

Q17-9. 4th of July Parade & Libertyfest

92.9%

7.1%

Page 74

2018 Village of Bensenville Community Survey

Q17. Recreation Services. Have you or a family member utilized these programs/facilities?

(N=437)

Q17-1. Redmond Recreational Complex

Yes 75.6%

No 24.4%

Q17-2. Edge Ice Arena

41.9%

58.1%

Q17-3. Water's Edge Aquatic Center

42.5%

57.5%

Q17-4. Bensenville Theatre

75.5%

24.5%

Q17-5. Holiday Magic

61.4%

38.6%

Q17-6. Music in the Park

73.3%

26.7%

Q17-7. B-Well Family Fest & Walkathon

24.7%

75.3%

Q17-8. Senior Luncheon

27.0%

73.0%

Q17-9. 4th of July Parade & Libertyfest

73.5%

26.5%

Page 75

2018 Village of Bensenville Community Survey

Q18. Please rate your satisfaction with each of the following recreation programs and facilities using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=452) Very satisfied Q18-1. Quality of Redmond Recreational Complex 25.9%

Satisfied 36.1%

Neutral 13.3%

DissatisfiVery ed dissatisfied 2.9% 1.1%

Don't know 20.8%

Q18-2. Quality of Edge Ice Arena

18.6%

28.1%

16.8%

0.2%

0.4%

35.8%

Q18-3. Quality of The Water's Edge Aquatic Center

18.8%

23.9%

17.0%

2.0%

0.7%

37.6%

Q18-4. Quality of Bensenville Theatre

21.7%

38.3%

16.8%

3.5%

1.1%

18.6%

Q18-5. Quality of Holiday Magic

19.9%

22.3%

15.0%

0.4%

0.2%

42.0%

Q18-6. Quality of Music in the Park events

36.3%

32.7%

11.3%

1.1%

0.0%

18.6%

8.8%

12.4%

15.5%

0.0%

0.0%

63.3%

Q18-8. Quality of Senior Luncheon

10.4%

9.5%

15.3%

0.2%

0.4%

64.2%

Q18-9. Quality of 4th of July Parade & Libertyfest

29.6%

31.9%

14.2%

2.7%

1.3%

20.4%

Q18-7. Quality of B-Well Family Fest & Walkathon

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2018 Village of Bensenville Community Survey

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q18. Please rate your satisfaction with each of the following recreation programs and facilities using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=452) Very satisfied 32.7%

Satisfied 45.5%

Neutral 16.8%

Q18-2. Quality of Edge Ice Arena

29.0%

43.8%

26.2%

0.3%

0.7%

Q18-3. Quality of The Water's Edge Aquatic Center

30.1%

38.3%

27.3%

3.2%

1.1%

Q18-4. Quality of Bensenville Theatre

26.6%

47.0%

20.7%

4.3%

1.4%

Q18-5. Quality of Holiday Magic

34.4%

38.5%

26.0%

0.8%

0.4%

Q18-6. Quality of Music in the Park events

44.6%

40.2%

13.9%

1.4%

0.0%

Q18-7. Quality of B-Well Family Fest & Walkathon

24.1%

33.7%

42.2%

0.0%

0.0%

Q18-8. Quality of Senior Luncheon

29.0%

26.5%

42.6%

0.6%

1.2%

Q18-9. Quality of 4th of July Parade & Libertyfest

37.2%

40.0%

17.8%

3.3%

1.7%

Q18-1. Quality of Redmond Recreational Complex

Very Dissatisfied dissatisfied 3.6% 1.4%

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2018 Village of Bensenville Community Survey

Q19. Communication. Please rate your satisfaction with each of the following communication items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=452) Very satisfied

Satisfied

Neutral

DissatisfiVery ed dissatisfied

Don't know

Q19-1. Availability of information about Village programs & services

20.8%

44.9%

18.6%

6.4%

1.3%

8.0%

Q19-2. Efforts to keep you informed about local issues/events

19.9%

40.5%

20.4%

8.8%

2.0%

8.4%

Q19-3. How open the Village is to public involvement & input

15.0%

30.8%

26.5%

7.5%

1.8%

18.4%

Q19-4. Quality of programming on Spotlight on Bensenville on Cable TV

6.6%

14.8%

23.9%

1.1%

0.9%

52.7%

Q19-5. Quality of the Village's website (www. bensenville.il.us)

12.4%

31.0%

27.0%

2.7%

2.0%

25.0%

Q19-6. Bensenville Newsflash updates

13.3%

27.7%

21.7%

1.5%

1.1%

34.7%

Q19-7. Bensenville Gateway Newsletter

19.0%

34.1%

20.4%

1.5%

0.4%

24.6%

Q19-8. Bensenville Community News Newsletter

21.7%

39.8%

21.0%

0.9%

0.4%

16.2%

Q19-9. Transparency of the Village government

9.5%

26.1%

27.9%

6.0%

3.5%

27.0%

Q19-10. YourGov Services

5.8%

16.6%

22.6%

3.3%

2.2%

49.6%

Q19-11. Social media

8.8%

18.8%

24.3%

3.5%

1.5%

42.9%

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2018 Village of Bensenville Community Survey

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q19. Communication. Please rate your satisfaction with each of the following communication items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=452) Very satisfied

Satisfied

Neutral

Very Dissatisfied dissatisfied

Q19-1. Availability of information about Village programs & services

22.6%

48.8%

20.2%

7.0%

1.4%

Q19-2. Efforts to keep you informed about local issues/events

21.7%

44.2%

22.2%

9.7%

2.2%

Q19-3. How open the Village is to public involvement & input

18.4%

37.7%

32.5%

9.2%

2.2%

Q19-4. Quality of programming on Spotlight on Bensenville on Cable TV

14.0%

31.3%

50.5%

2.3%

1.9%

Q19-5. Quality of the Village's website (www. bensenville.il.us)

16.5%

41.3%

36.0%

3.5%

2.7%

Q19-6. Bensenville Newsflash updates

20.3%

42.4%

33.2%

2.4%

1.7%

Q19-7. Bensenville Gateway Newsletter

25.2%

45.2%

27.0%

2.1%

0.6%

Q19-8. Bensenville Community News Newsletter

25.9%

47.5%

25.1%

1.1%

0.5%

Q19-9. Transparency of the Village government

13.0%

35.8%

38.2%

8.2%

4.8%

Q19-10. YourGov Services

11.4%

32.9%

44.7%

6.6%

4.4%

Q19-11. Social media

15.5%

32.9%

42.6%

6.2%

2.7%

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2018 Village of Bensenville Community Survey

Q20. Which of the following are your primary sources of information about Village issues, services, and events?

Q20. Your primary sources of information about Village issues, services, & events Newspapers Television news Internet Newsflash updates Government access channel Village website Bensenville Gateway Newsletter Bensenville Community News Newsletter Radio Cable TV (Spotlight on Bensenville) Word of mouth Utility bill inserts Social media Other Total

Number 94 50 160 70 24 182 210 280 18 34 194 178 70 6 1570

Percent 20.8 % 11.1 % 35.4 % 15.5 % 5.3 % 40.3 % 46.5 % 61.9 % 4.0 % 7.5 % 42.9 % 39.4 % 15.5 % 1.3 %

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2018 Village of Bensenville Community Survey

Q20-13. What social media platforms/services?

Q20-13. What social media platforms/services Facebook Twitter Instagram Total

Number 35 5 1 41

Percent 85.4 % 12.2 % 2.4 % 100.0 %

Number 1 1 1 1 1 1 6

Percent 16.7 % 16.7 % 16.7 % 16.7 % 16.7 % 16.7 % 100.0 %

Q20-14. Other Q20-14. Other Electronic signs Library Phone blast SENIOR LUNCHEON The Electronic digital sign in front of Brentwood Village Hall Total

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2018 Village of Bensenville Community Survey

Q21. Do you have access to the internet at home?

Q21. Do you have access to internet at home Yes No Not provided Total

Number 399 44 9 452

Percent 88.3 % 9.7 % 2.0 % 100.0 %

WITHOUT NOT PROVIDED Q21. Do you have access to the internet at home? (without "not provided") Q21. Do you have access to internet at home Yes No Total

Number 399 44 443

Percent 90.1 % 9.9 % 100.0 %

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2018 Village of Bensenville Community Survey

Q22. Please rate your satisfaction with each of the following items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=452) Very satisfied 51.5%

Satisfied 33.8%

Neutral 6.4%

Q22-2. Brush removal services

39.6%

34.5%

9.3%

3.3%

1.3%

11.9%

Q22-3. Yard waste collection

44.2%

36.3%

6.6%

1.3%

1.5%

10.0%

Q22-4. Residential recycling service

43.1%

33.2%

9.3%

2.0%

2.4%

10.0%

Q22-1. Residential trash collection services

DissatisfiVery ed dissatisfied 0.9% 1.8%

Don't know 5.5%

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q22. Please rate your satisfaction with each of the following items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=452) Very satisfied 54.6%

Satisfied 35.8%

Neutral 6.8%

Q22-2. Brush removal services

45.0%

39.2%

10.6%

3.8%

1.5%

Q22-3. Yard waste collection

49.1%

40.3%

7.4%

1.5%

1.7%

Q22-4. Residential recycling service

47.9%

36.9%

10.3%

2.2%

2.7%

Q22-1. Residential trash collection services

Very Dissatisfied dissatisfied 0.9% 1.9%

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2018 Village of Bensenville Community Survey

Q23. Public Works. Please rate your satisfaction with each of the following public works items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=452) Very satisfied 23.5%

Satisfied 47.1%

Neutral 15.5%

Q23-2. Maintenance of neighborhood streets

20.8%

43.4%

15.3%

11.9%

5.8%

2.9%

Q23-3. Maintenance of street signs/pavement markings

21.7%

49.3%

16.2%

7.3%

2.4%

3.1%

Q23-4. Overall cleanliness of streets

26.1%

48.2%

16.8%

4.9%

1.3%

2.7%

Q23-5. Adequacy of street lighting

22.1%

40.0%

16.4%

14.4%

4.4%

2.7%

Q23-6. Condition of sidewalks

15.5%

40.3%

20.4%

11.9%

6.2%

5.8%

Q23-7. Overall quality of stormwater management/flood control system

14.8%

44.0%

18.6%

6.9%

6.0%

9.7%

Q23-8. Overall quality of snow/ice removal

22.8%

43.6%

16.6%

10.6%

2.7%

3.8%

8.8%

28.3%

26.8%

14.4%

5.1%

16.6%

Q23-10. Tap water quality

18.6%

45.8%

17.5%

5.8%

2.2%

10.2%

Q23-11. Overall quality of sanitary/waste water services

18.8%

49.1%

16.8%

2.4%

1.5%

11.3%

Q23-12. Quality of landscaping in medians

17.5%

41.8%

25.7%

6.4%

1.5%

7.1%

Q23-13. Quality of landscaping & parkway trees

19.0%

44.0%

23.5%

6.4%

1.8%

5.3%

Q23-1. Maintenance of major streets

Q23-9. Mosquito abatement

DissatisfiVery ed dissatisfied 8.4% 3.1%

Don't know 2.4%

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2018 Village of Bensenville Community Survey

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q23. Public Works. Please rate your satisfaction with each of the following public works items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=452) Very satisfied 24.0%

Satisfied 48.3%

Neutral 15.9%

Q23-2. Maintenance of neighborhood streets

21.4%

44.6%

15.7%

12.3%

5.9%

Q23-3. Maintenance of street signs/pavement markings

22.4%

50.9%

16.7%

7.5%

2.5%

Q23-4. Overall cleanliness of streets

26.8%

49.5%

17.3%

5.0%

1.4%

Q23-5. Adequacy of street lighting

22.7%

41.1%

16.8%

14.8%

4.5%

Q23-6. Condition of sidewalks

16.4%

42.7%

21.6%

12.7%

6.6%

Q23-7. Overall quality of stormwater management/flood control system

16.4%

48.8%

20.6%

7.6%

6.6%

Q23-8. Overall quality of snow/ice removal

23.7%

45.3%

17.2%

11.0%

2.8%

Q23-9. Mosquito abatement

10.6%

34.0%

32.1%

17.2%

6.1%

Q23-10. Tap water quality

20.7%

51.0%

19.5%

6.4%

2.5%

Q23-11. Overall quality of sanitary/waste water services

21.2%

55.4%

19.0%

2.7%

1.7%

Q23-12. Quality of landscaping in medians

18.8%

45.0%

27.6%

6.9%

1.7%

Q23-13. Quality of landscaping & parkway trees

20.1%

46.5%

24.8%

6.8%

1.9%

Q23-1. Maintenance of major streets

Very Dissatisfied dissatisfied 8.6% 3.2%

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2018 Village of Bensenville Community Survey

Q24. Which THREE of the public works services listed in Question 23 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q24. Top choice Number Maintenance of major streets 63 Maintenance of neighborhood streets 69 Maintenance of street signs/pavement markings 12 Overall cleanliness of streets 10 Adequacy of street lighting 41 Condition of sidewalks 35 Overall quality of stormwater management/flood control system 56 Overall quality of snow/ice removal 37 Mosquito abatement 17 Tap water quality 34 Overall quality of sanitary/waste water services 6 Quality of landscaping in medians 4 Quality of landscaping & parkway trees 7 None chosen 61 Total 452

Percent 13.9 % 15.3 % 2.7 % 2.2 % 9.1 % 7.7 % 12.4 % 8.2 % 3.8 % 7.5 % 1.3 % 0.9 % 1.5 % 13.5 % 100.0 %

Q24. Which THREE of the public works services listed in Question 23 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q24. 2nd choice Number Maintenance of major streets 27 Maintenance of neighborhood streets 69 Maintenance of street signs/pavement markings 14 Overall cleanliness of streets 27 Adequacy of street lighting 39 Condition of sidewalks 39 Overall quality of stormwater management/flood control system 29 Overall quality of snow/ice removal 32 Mosquito abatement 32 Tap water quality 30 Overall quality of sanitary/waste water services 12 Quality of landscaping in medians 10 Quality of landscaping & parkway trees 12 None chosen 80 Total 452

Percent 6.0 % 15.3 % 3.1 % 6.0 % 8.6 % 8.6 % 6.4 % 7.1 % 7.1 % 6.6 % 2.7 % 2.2 % 2.7 % 17.7 % 100.0 %

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2018 Village of Bensenville Community Survey

Q24. Which THREE of the public works services listed in Question 23 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years?

Q24. 3rd choice Number Maintenance of major streets 28 Maintenance of neighborhood streets 43 Maintenance of street signs/pavement markings 18 Overall cleanliness of streets 24 Adequacy of street lighting 40 Condition of sidewalks 27 Overall quality of stormwater management/flood control system 22 Overall quality of snow/ice removal 37 Mosquito abatement 37 Tap water quality 28 Overall quality of sanitary/waste water services 25 Quality of landscaping in medians 11 Quality of landscaping & parkway trees 19 None chosen 93 Total 452

Percent 6.2 % 9.5 % 4.0 % 5.3 % 8.8 % 6.0 % 4.9 % 8.2 % 8.2 % 6.2 % 5.5 % 2.4 % 4.2 % 20.6 % 100.0 %

SUM OF TOP 3 CHOICES Q24. Which THREE of the public works services listed in Question 23 do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? (top 3) Q24. Sum of Top 3 Choices Number Maintenance of major streets 118 Maintenance of neighborhood streets 181 Maintenance of street signs/pavement markings 44 Overall cleanliness of streets 61 Adequacy of street lighting 120 Condition of sidewalks 101 Overall quality of stormwater management/flood control system 107 Overall quality of snow/ice removal 106 Mosquito abatement 86 Tap water quality 92 Overall quality of sanitary/waste water services 43 Quality of landscaping in medians 25 Quality of landscaping & parkway trees 38 None chosen 61 Total 1183

Percent 26.1 % 40.0 % 9.7 % 13.5 % 26.5 % 22.3 % 23.7 % 23.5 % 19.0 % 20.4 % 9.5 % 5.5 % 8.4 % 13.5 %

Page 87

2018 Village of Bensenville Community Survey

Q25. Transportation. Please rate your satisfaction with each of the following transportation items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

(N=452) Very satisfied

DissatisfiVery ed dissatisfied

Don't know

Satisfied

Neutral

Q25-1. How well traffic signal system provides for efficient traffic flow

21.0%

53.3%

14.2%

4.0%

1.1%

6.4%

Q25-2. Quality of transit (train, bus) service in Bensenville

17.5%

35.8%

15.9%

3.3%

1.5%

25.9%

Q25-3. Ease of walking or biking in Bensenville

17.0%

38.7%

22.3%

8.0%

1.5%

12.4%

Q25-4. Availability of sidewalks in the Village

17.9%

42.0%

19.2%

9.7%

3.5%

7.5%

Q25-5. Ease of north-south travel

18.8%

46.2%

20.1%

3.5%

1.1%

10.2%

Q25-6. Ease of east-west travel

18.1%

46.2%

20.4%

4.4%

0.9%

10.0%

WITHOUT DONâ&#x20AC;&#x2122;T KNOW Q25. Transportation. Please rate your satisfaction with each of the following transportation items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=452) Very satisfied

Very Dissatisfied dissatisfied

Satisfied

Neutral

Q25-1. How well traffic signal system provides for efficient traffic flow

22.5%

57.0%

15.1%

4.3%

1.2%

Q25-2. Quality of transit (train, bus) service in Bensenville

23.6%

48.4%

21.5%

4.5%

2.1%

Q25-3. Ease of walking or biking in Bensenville

19.4%

44.2%

25.5%

9.1%

1.8%

Q25-4. Availability of sidewalks in the Village

19.4%

45.5%

20.8%

10.5%

3.8%

Q25-5. Ease of north-south travel

20.9%

51.5%

22.4%

3.9%

1.2%

Q25-6. Ease of east-west travel

20.1%

51.4%

22.6%

4.9%

1.0%

Page 88

2018 Village of Bensenville Community Survey

Q26. Do you regularly use the Metra train service?

Q26. Do you regularly use Metra train service Yes No Not provided Total

Number 64 372 16 452

Percent 14.2 % 82.3 % 3.5 % 100.0 %

WITHOUT NOT PROVIDED Q26. Do you regularly use the Metra train service? (without "not provided") Q26. Do you regularly use Metra train service Yes No Total

Number 64 372 436

Percent 14.7 % 85.3 % 100.0 %

Page 89

2018 Village of Bensenville Community Survey

Q26a. What is the primary reason for taking the train?

Q26a. What is the primary reason for taking the train To go to & from work To go to & from shopping To go to & from medical appointments To go to & from social activities To go to & from school Not provided Total

Number 26 10 1 25 1 1 64

Percent 40.6 % 15.6 % 1.6 % 39.1 % 1.6 % 1.6 % 100.0 %

WITHOUT NOT PROVIDED Q26a. What is the primary reason for taking the train? (without "not provided") Q26a. What is the primary reason for taking the train To go to & from work To go to & from shopping To go to & from medical appointments To go to & from social activities To go to & from school Total

Number 26 10 1 25 1 63

Percent 41.3 % 15.9 % 1.6 % 39.7 % 1.6 % 100.0 %

Page 90

2018 Village of Bensenville Community Survey

Q27. How many vehicles typically park at your residence?

Q27. How many vehicles typically park at your residence None One Two Three Four Five+ Not provided Total

Number 6 91 182 93 36 22 22 452

Percent 1.3 % 20.1 % 40.3 % 20.6 % 8.0 % 4.9 % 4.9 % 100.0 %

WITHOUT NOT PROVIDED Q27. How many vehicles typically park at your residence? (without "not provided") Q27. How many vehicles typically park at your residence None One Two Three Four Five+ Total

Number 6 91 182 93 36 22 430

Percent 1.4 % 21.2 % 42.3 % 21.6 % 8.4 % 5.1 % 100.0 %

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2018 Village of Bensenville Community Survey

Q28. Finances. Using a scale of 1 to 5, where 1 is the "TOP priority" and 5 the "LOWEST priority," please rank how each of the following should be prioritized if the Village were to require an increase in revenue to sustain services.

(N=452)

Q28-1. Property tax

Top priority 42.3%

2 8.5%

3 6.6%

4 18.7%

Lowest priority 23.9%

Q28-2. Charges for service (e.g. permits, licenses, fees)

26.5%

22.5%

30.2%

16.6%

4.3%

Q28-3. Sales tax

19.9%

28.9%

27.9%

20.3%

3.0%

8.5%

33.5%

26.4%

27.8%

3.9%

44.9%

5.8%

18.8%

4.3%

26.1%

Q28-4. Utility rates Q28-5. Other

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2018 Village of Bensenville Community Survey

Q28-5. Other Q28-5. Other Fiscal responsibility Charge businesses taxes TRAFIC FINES Permits STREET PARKING Certain types of business and entertainment licenses Schools Cigarettes Cigarettes/soda tax Update movie theatre Fill vacant properties/businesses Build commercial business base Cut waste. Why did we need a new Police building Entice businesses to come to Bensenville Entertainment tax Decrease village staff Noise and loss of use and enjoyment of our property due to airplane traffic Companies Discount to seniors on utilities and cable Stop unnecessary projects Toll road City car stickers, should be every two years.

Enforce vehicle licenses for all residents Car lots State Aid Business tax Tickets Cable fees and franchise Lower government salaries Casino Single family home values Bonds User fees for programs Alcohol Park and library services Entertainment Liquor Reduce taxes Amount of people living in one home Residential trash From the airport Office jobs, better food and fun, green space Business Charge for recreational services Window installation

Number 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

Percent 4.1 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 %

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 % 2.0 %

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2018 Village of Bensenville Community Survey

Q28-5. Other Q28-5. Other Senior assistance Fees at the Edge Ice and Edge Aquatic and Redmond Park user fees BOND PROPOSALS Total

Number 1

Percent 2.0 %

1 1 49

2.0 % 2.0 % 100.0 %

Number 178 274 452

Percent 39.4 % 60.6 % 100.0 %

Q29. Do you currently pay Village utility bills online?

Q29. Do you currently pay Village utility bills online Yes No Total

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2018 Village of Bensenville Community Survey

Q30. Do you desire to make more Village transactions online?

Q30. Do you desire to make more Village transactions online Yes No Not provided Total

Number 161 224 67 452

Percent 35.6 % 49.6 % 14.8 % 100.0 %

WITHOUT NOT PROVIDED Q30. Do you desire to make more Village transactions online? (without "not provided") Q30. Do you desire to make more Village transactions online Yes No Total

Number 161 224 385

Percent 41.8 % 58.2 % 100.0 %

Q31. Approximately how many years have you lived in the Village of Bensenville?

Q31. How many years have you lived in the Village of Bensenville Less than 5 years 5-10 years 11-20 years 20+ years Not provided Total

Number 65 57 90 237 3 452

Percent 14.4 % 12.6 % 19.9 % 52.4 % 0.7 % 100.0 %

WITHOUT NOT PROVIDED Q31. Approximately how many years have you lived in the Village of Bensenville? (without "not provided") Q31. How many years have you lived in the Village of Bensenville Less than 5 years 5-10 years 11-20 years 20+ years Total

Number 65 57 90 237 449

Percent 14.5 % 12.7 % 20.0 % 52.8 % 100.0 %

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2018 Village of Bensenville Community Survey

Q32. Which of the following best describes your housing type?

Q32. What is your housing type Single-family home Townhome Multiple-family unit Not provided Total

Number 372 10 62 8 452

Percent 82.3 % 2.2 % 13.7 % 1.8 % 100.0 %

WITHOUT NOT PROVIDED Q32. Which of the following best describes your housing type? (without "not provided") Q32. What is your housing type Single-family home Townhome Multiple-family unit Total

Number 372 10 62 444

Percent 83.8 % 2.3 % 14.0 % 100.0 %

Q33. Do you or does someone in this household own or rent your home?

Q33. Do you own or rent your home Own Rent Not provided Total

Number 287 163 2 452

Percent 63.5 % 36.1 % 0.4 % 100.0 %

WITHOUT NOT PROVIDED Q33. Do you or does someone in this household own or rent your home? (without "not provided") Q33. Do you own or rent your home Own Rent Total

Number 287 163 450

Percent 63.8 % 36.2 % 100.0 %

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2018 Village of Bensenville Community Survey

Q34. What is your age?

Q34. Your age 18-34 35-44 45-54 55-64 65+ Not provided Total

Number 84 87 96 93 89 3 452

Percent 18.6 % 19.2 % 21.2 % 20.6 % 19.7 % 0.7 % 100.0 %

Number 84 87 96 93 89 449

Percent 18.7 % 19.4 % 21.4 % 20.7 % 19.8 % 100.0 %

WITHOUT NOT PROVIDED Q34. What is your age? (without "not provided") Q34. Your age 18-34 35-44 45-54 55-64 65+ Total

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2018 Village of Bensenville Community Survey

Q35. Are you or other members of your household of Hispanic or Latino ancestry?

Q35. Are you of Hispanic or Latino ancestry Yes No Not provided Total

Number 199 251 2 452

Percent 44.0 % 55.5 % 0.4 % 100.0 %

WITHOUT NOT PROVIDED Q35. Are you or other members of your household of Hispanic or Latino ancestry? (without "not provided") Q35. Are you of Hispanic or Latino ancestry Yes No Total

Number 199 251 450

Percent 44.2 % 55.8 % 100.0 %

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2018 Village of Bensenville Community Survey

Q36. Which of the following best describes your race?

Q36. Your race African American/Black American Indian/Alaska Native Asian/Hawaiian/other Pacific Islander White Other Total

Number 18 8 14 343 34 417

Percent 4.0 % 1.8 % 3.1 % 75.9 % 7.5 %

Number 1 1 1 1 24 2 1 2 1 34

Percent 2.9 % 2.9 % 2.9 % 2.9 % 70.6 % 5.9 % 2.9 % 5.9 % 2.9 % 100.0 %

Q36-5. Other Q36-5. Other Bosnian Central American Cuban European Hispanic Indian Latin Latino Mexican Total

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2018 Village of Bensenville Community Survey

Q37. Do you speak Spanish in your home?

Q37. Do you speak Spanish in your home Yes No Not provided Total

Number 118 324 10 452

Percent 26.1 % 71.7 % 2.2 % 100.0 %

WITHOUT NOT PROVIDED Q37. Do you speak Spanish in your home? (without "not provided") Q37. Do you speak Spanish in your home Yes No Total

Number 118 324 442

Percent 26.7 % 73.3 % 100.0 %

Number 18 413 21 452

Percent 4.0 % 91.4 % 4.6 % 100.0 %

Q38. Do you speak Polish in your home?

Q38. Do you speak Polish in your home Yes No Not provided Total

WITHOUT NOT PROVIDED Q38. Do you speak Polish in your home? (without "not provided") Q38. Do you speak Polish in your home Yes No Total

Number 18 413 431

Percent 4.2 % 95.8 % 100.0 %

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2018 Village of Bensenville Community Survey

Q39. Which of the following best describes your current employment status?

Q39. What is your current employment status Employed outside home Employed in home/have a home-based business Student Retired Not currently employed outside home Not provided Total

Number 298 16 1 123 10 4 452

Percent 65.9 % 3.5 % 0.2 % 27.2 % 2.2 % 0.9 % 100.0 %

WITHOUT NOT PROVIDED Q39. Which of the following best describes your current employment status? (without "not provided") Q39. What is your current employment status Employed outside home Employed in home/have a home-based business Student Retired Not currently employed outside home Total

Number 298 16 1 123 10 448

Percent 66.5 % 3.6 % 0.2 % 27.5 % 2.2 % 100.0 %

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2018 Village of Bensenville Community Survey

Q39-1. What is the zip code where you work?

Q39-1. What is the zip code where you work 60106 60126 60007 60101 60164 60018 60191 60131 60056 60654 60143 60707 60532 60153 60607 60523 60172 60608 60176 60173 60154 60601 60515 60706 60634 60181 60005 60631 60661 60160 60202 60193 60015 60666 60090 60108 60026 60185 60089 60622 60606 60540 60504 60638 60077 60615

Number 41 25 19 14 11 11 8 6 6 6 6 5 4 4 4 4 4 4 4 3 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

Percent 14.0 % 8.5 % 6.5 % 4.8 % 3.8 % 3.8 % 2.7 % 2.0 % 2.0 % 2.0 % 2.0 % 1.7 % 1.4 % 1.4 % 1.4 % 1.4 % 1.4 % 1.4 % 1.4 % 1.0 % 1.0 % 1.0 % 1.0 % 1.0 % 1.0 % 1.0 % 1.0 % 1.0 % 1.0 % 1.0 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 %

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2018 Village of Bensenville Community Survey

Q39-1. What is the zip code where you work?

Q39-1. What is the zip code where you work 60146 60624 60527 60432 60016 60561 60714 60060 60148 60640 60804 60136 60076 60642 60559 60121 69035 60656 60110 60188 60639 69017 60194 60057 61104 60155 60004 60125 60603 60605 60187 Total

Number 2 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 293

Percent 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.7 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 0.3 % 100.0 %

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2018 Village of Bensenville Community Survey

Q40. What gender do you identify with?

Q40. What gender do you identify with Male Female Not provided Total

Number 225 225 2 452

Percent 49.8 % 49.8 % 0.4 % 100.0 %

WITHOUT NOT PROVIDED Q40. What gender do you identify with? (without "not provided") Q40. What gender do you identify with Male Female Total

Number 225 225 450

Percent 50.0 % 50.0 % 100.0 %

Q41. Would you support the Village of Bensenville becoming a Home Rule unit of government, pursuant to Article VII, Section 6 of the Constitution of the State of Illinois?

Q41. Would you support Village of Bensenville becoming a Home Rule unit of government Yes No Not provided Total

Number 170 122 160 452

Percent 37.6 % 27.0 % 35.4 % 100.0 %

WITHOUT NOT PROVIDED Q41. Would you support the Village of Bensenville becoming a Home Rule unit of government, pursuant to Article VII, Section 6 of the Constitution of the State of Illinois? (without "not provided") Q41. Would you support Village of Bensenville becoming a Home Rule unit of government Yes No Total

Number 170 122 292

Percent 58.2 % 41.8 % 100.0 %

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2018 Village of Bensenville Community Survey

Q42. Do you support the annexation of unincorporated Bensenville properties in order to grow the Village?

Q42. Do you support annexation of unincorporated Bensenville properties in order to grow the Village Yes No Not provided Total

Number 291 102 59 452

Percent 64.4 % 22.6 % 13.1 % 100.0 %

WITHOUT NOT PROVIDED Q42. Do you support the annexation of unincorporated Bensenville properties in order to grow the Village? (without "not provided") Q42. Do you support annexation of unincorporated Bensenville properties in order to grow the Village Yes No Total

Number 291 102 393

Percent 74.0 % 26.0 % 100.0 %

Â

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2018 Village of Bensenville Community Survey

Section 5 Survey Instrument

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2018 Village of Bensenville Community Survey

2018 Village of Bensenville Community Survey Please take a few minutes to complete this survey. Your input is an important part of the Village's on-going effort to involve citizens in longrange planning and investment decisions. If you have questions, please call Steve Skurski in the Village Manager's Office at (630) 594-1010.

1.

Overall Village Services. Please rate your overall satisfaction with major services provided by the Village of Bensenville using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with...

1.

2.

3.

4.

5.

6.

7.

8.

9.

2.

Overall quality of services provided by the Village of Bensenville Overall quality of customer service you receive from Village employees Overall maintenance of Village streets Overall maintenance of Village buildings and facilities Overall flow of traffic and traffic management in the Village Overall effectiveness of Village communication with the public Overall value that you receive for your Village tax dollars and fees Overall management of Village finances Overall efforts of the Village for emergency preparedness

1.

2.

3.

4.

5.

6.

4.

Satisfied

Neutral

Dissatisfied

5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2

Very Don't Know Dissatisfied

1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9

Which THREE of the overall village services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 1.]

1st: ____

3.

Very Satisfied

2nd: ____

3rd: ____

Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Village of Bensenville with regard to the following.

As a place to live As a place to raise children As a place to work As a place to retire As a place for single adults (age 18-35) As a place for play and leisure

Excellent

Good

Neutral

Below Average

Poor

Don't Know

5 5 5 5 5 5

4 4 4 4 4 4

3 3 3 3 3 3

2 2 2 2 2 2

1 1 1 1 1 1

9 9 9 9 9 9

Would you recommend to a friend to live in Bensenville?

____(1) Yes

____(2) No

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2018 Village of Bensenville Community Survey

5.

01.

02.

03.

04.

05.

06.

07.

08.

09.

10.

11.

12.

13.

14.

15.

16.

17.

18.

6.

Overall Perception of the Village. Using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor," please rate the Village of Bensenville with regard to the following.

Overall image of the Village Overall quality of life in the Village Overall feeling of safety in the Village Quality of new development in the Village Overall maintenance of private property Overall maintenance of public property Availability of affordable housing Acceptance of diverse populations Job availability Access to health care facilities Access to religious institutions Overall quality of public schools Overall quality of Library services Overall quality of Park District facilities Access to quality shopping facilities Access to restaurants and entertainment Availability of cultural activities and the arts Availability of transportation options

Poor

Don't Know

5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2

1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9 9

2nd: ____

5. Major business/corporate center 6. Vibrant major corridors

3rd: ____

Excellent

Good

Neutral

Below Average

Poor

Don't Know

5 5 5

4 4 4

3 3 3

2 2 2

1 1 1

9 9 9

The mission of the Village government is to be financially sound and provide customer friendly services of the highest quality. Based on this mission, do you believe the Village is headed in the right direction? ____(1) Yes

____(2) No

Public Safety and Emergency Services. Are you aware that you can request overnight street parking permission on the Villages website? ____(1) Yes

10.

Below Average

If you have dealt directly with Village staff within the last 12 months, please rate your satisfaction with the interaction using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor."

1. Promptness of service 2. Politeness and respect 3. Fair treatment

9.

Neutral

3. Safe and beautiful Village 4. Enrich the lives of the residents

1st: ____

8.

Good

Which THREE of the Village goals listed below do you believe to be MOST IMPORTANT for Bensenville at the present time? [Write in your answers using the numbers from the list below.]

1. Financially sound Village 2. Quality customer oriented services

7.

Excellent

____(2) No

Do you feel the Village is addressing the opioid epidemic effectively?

____(1) Yes

____(2) No

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2018 Village of Bensenville Community Survey

11.

1.

2.

3.

4.

Using a scale of 1 to 5, where 5 means "Very Safe" and 1 means "Very Unsafe," please rate how safe you feel in the following situations.

How safe do you feel in...

Your neighborhood during the day Your neighborhood during the night In downtown Bensenville In other commercial areas

12.

13.

Safe

Neutral

Unsafe

Very Unsafe

Don't Know

5 5 5 5

4 4 4 4

3 3 3 3

2 2 2 2

1 1 1 1

9 9 9 9

Please rate your satisfaction with each of the following items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with...

01.

02.

03.

04.

05.

06.

07.

08.

09.

10.

11.

Very Safe

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Don't Know

5 5 5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2 2 2

1 1 1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9 9 9

Overall quality of local police protection The visibility of police in neighborhoods The visibility of police in commercial areas How quickly police respond to vehicle accidents The Village's efforts to prevent crime How quickly police respond to emergencies Enforcement of local traffic laws Overall quality of local fire protection Quality of local ambulance service Quality of animal control Enforcement of speed limits in neighborhoods

Which THREE of the public safety and emergency services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 12.]

1st: ____

14.

2nd: ____

3rd: ____

Police Services. Please answer the following questions with regard to Village Police programs as they relate to you.

Have you or a family member participated in this program?

Are you aware of this program?

1.

2.

3.

4.

Neighborhood and Business Watch Airport Watch National Night Out Prescription Drug Drop Off

15.

1.

2.

3.

4.

Yes Yes Yes Yes

No No No No

Yes Yes Yes Yes

No No No No

Community and Economic Development. If you have participated in any of the following Village processes in the last 12 months, please rate your satisfaction with that process using a scale of 1 to 5, where 5 means "Excellent" and 1 means "Poor."

Building permit process Conditional use permit process Variance and inspection process Property Maintenance Enforcement

Excellent

Good

Neutral

Below Average

Poor

Don't Know

5 5 5 5

4 4 4 4

3 3 3 3

2 2 2 2

1 1 1 1

9 9 9 9

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2018 Village of Bensenville Community Survey

16.

Expansion of the Elgin-O'Hare Expressway and Western Access and a Western Terminal to O'Hare Airport would bring economic development opportunities to the Village. Considering this, what type of development would you MOST LIKE to see added to the community? [Check all that apply.] ____(01) ____(02) ____(03) ____(04)

17.

Housing Senior housing Retail Medical facilities

____(05) ____(06) ____(07) ____(08)

Industrial Restaurants Entertainment Offices

____(09) Services ____(10) Hotels ____(11) Other: _____________________________

Recreation Services. Please answer the following questions with regard to Village Recreational programs and facilities as they relate to you.

Have you or a family member utilized this program/facility?

Are you aware of this program/facility?

1.

2.

3.

4.

5.

6.

7.

8.

9.

Redmond Recreational Complex Edge Ice Arena Water's Edge Aquatic Center Bensenville Theatre Holiday Magic Music in the Park B-Well Family Fest and Walkathon Senior Luncheon 4th of July Parade and Libertyfest

18.

No No No No No No No No No

Yes Yes Yes Yes Yes Yes Yes Yes Yes

No No No No No No No No No

Please rate your satisfaction with each of the following recreation programs and facilities using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with...

1.

2.

3.

4.

5.

6.

7.

8.

9.

Yes Yes Yes Yes Yes Yes Yes Yes Yes

Quality of Redmond Recreational Complex Quality of Edge Ice Arena Quality of The Water's Edge Aquatic Center Quality of Bensenville Theatre Quality of Holiday Magic Quality of Music in the Park events Quality of B-Well Family Fest and Walkathon Quality of Senior Luncheon Quality of 4th of July Parade and Libertyfest

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Don't Know

5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2

1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9

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2018 Village of Bensenville Community Survey

19.

Communication. Please rate your satisfaction with each of the following communication items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with...

01.

02.

03.

04.

05.

06.

07.

08.

09.

10.

11.

20.

Availability of information about Village programs and services Efforts to keep you informed about local issues/events How open the Village is to public involvement and input The quality of programming on Spotlight on Bensenville on Cable TV The quality of the Village's website (www.bensenville.il.us) Bensenville Newsflash updates The Bensenville Gateway Newsletter The Bensenville Community News Newsletter Transparency of the Village government YourGov Services Social Media

Very Satisfied

Satisfied

Neutral

Dissatisfied

5 5 5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2 2 2

Very Don't Know Dissatisfied

1 1 1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9 9 9

Which of the following are your primary sources of information about Village issues, services, and events? [Check all that apply.] ____(01) ____(02) ____(03) ____(04) ____(05) ____(06) ____(07)

____(08) ____(09) ____(10) ____(11) ____(12) ____(13) ____(14)

Newspapers Television news Internet Newsflash updates Government access channel Village website Bensenville Gateway Newsletter

Bensenville Community News Newsletter Radio Cable TV (Spotlight on Bensenville) Word of mouth Utility Bill Inserts Social media: _______________________________________ Other: _____________________________________________ ____(1) Yes

____(2) No

21.

Do you have access to the internet at home?

22.

Please rate your satisfaction with each of the following items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

1.

2.

3.

4.

How satisfied are you with...

Residential trash collection services Brush removal services Yard waste collection Residential recycling service

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Don't Know

5 5 5 5

4 4 4 4

3 3 3 3

2 2 2 2

1 1 1 1

9 9 9 9

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2018 Village of Bensenville Community Survey

23.

Public Works. Please rate your satisfaction with each of the following public works items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with...

01.

02.

03.

04.

05.

06.

07.

08.

09.

10.

11.

12.

13.

Very Satisfied

Satisfied

Neutral

Dissatisfied

5 5 5 5 5 5 5 5 5 5 5 5 5

4 4 4 4 4 4 4 4 4 4 4 4 4

3 3 3 3 3 3 3 3 3 3 3 3 3

2 2 2 2 2 2 2 2 2 2 2 2 2

Maintenance of major streets Maintenance of neighborhood streets Maintenance of street signs/pavement markings Overall cleanliness of streets Adequacy of street lighting Condition of sidewalks Overall quality of the stormwater management/flood control system Overall quality of snow/ice removal Mosquito abatement Tap water quality Overall quality of sanitary/waste water services Quality of landscaping in medians Quality of landscaping and parkway trees

Very Don't Know Dissatisfied

1 1 1 1 1 1 1 1 1 1 1 1 1

9 9 9 9 9 9 9 9 9 9 9 9 9

24.

Which THREE of the public works services listed above do you think should receive the MOST EMPHASIS from Village leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 23.]

1st: ____ 2nd: ____ 3rd: ____

25.

Transportation. Please rate your satisfaction with each of the following transportation items using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied."

How satisfied are you with...

1.

2.

3.

4.

5.

6.

Very Satisfied

Satisfied

Neutral

Dissatisfied

5 5 5 5 5 5

4 4 4 4 4 4

3 3 3 3 3 3

2 2 2 2 2 2

How well the traffic signal system provides for efficient traffic flow The quality of transit (train, bus) service in Bensenville The ease of walking or biking in Bensenville Availability of sidewalks in the Village Ease of north-south travel Ease of east-west travel

26.

Do you regularly use the Metra train service?

26a.

27.

____(1) Yes [Answer Q26a.]

Very Don't Know Dissatisfied

1 1 1 1 1 1

9 9 9 9 9 9

____(2) No [Skip to Q27.]

What is the primary reason for taking the train? ____(4) To go to and from social activities ____(1) To go to and from work ____(5) To go to and from school ____(2) To go to and from shopping ____(3) To go to and from medical appointments

How many vehicles typically park at your residence? ____(4) None ____(1) One

____(2) Two ____(3) Three

____(4) Four ____(5) Five+

28.

Finances. Using a scale of 1 to 5, where 1 is the "TOP priority" and 5 the "LOWEST priority," please rank how each of the following should be prioritized if the Village were to require an increase in revenue to sustain services. ____ Utility rates ____ Property tax ____ Other: ______________________________________ ____ Charges for service (e.g. permits, licenses, fees) ____ Sales tax

29.

Do you currently pay Village utility bills online?

____(1) Yes

____(2) No

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2018 Village of Bensenville Community Survey

30.

____(1) Yes

Do you desire to make more Village transactions online?

____(2) No

DEMOGRAPHICS 31.

Approximately how many years have you lived in the Village of Bensenville? ____(1) Less than 5 years

32.

____(2) 5-10 years

____(3) 11-20 years

Which of the following best describes your housing type? ____(1) Single-Family Home

____(2) Townhome

____(3) Multiple-Family Unit

33.

Do you or does someone in this household own or rent your home?

34.

What is your age? ____(1) Under 25 ____(2) 25 to 34

35.

____(3) 35 to 44 ____(4) 45 to 54

____(1) Own

____(2) Rent

____(5) 55 to 64 ____(6) 65+

Are you or other members of your household of Hispanic or Latino ancestry? ____(1) Yes

36.

____(4) More than 20 years

____(2) No

Which of the following best describes your race? ____(1) African American/Black ____(2) American Indian/Alaska Native

____(3) Asian/Hawaiian/Other Pacific Islander ____(4) White

37.

Do you speak Spanish in your home?

____(1) Yes

____(2) No

38.

Do you speak Polish in your home?

____(1) Yes

____(2) No

39.

Which of the following best describes your current employment status? ____(1) Employed outside the home (What is the zip code where you work? _____________) ____(2) Employed in the home/have a home-based business ____(1) Male

____(5) Other: ___________

____(3) Student ____(4) Retired ____(5) Not currently employed outside the home ____(2) Female

40.

What gender do you identify with?

41.

Would you support the Village of Bensenville becoming a Home Rule unit of government, pursuant to Article VII, Section 6 of the Constitution of the State of Illinois? ____(1) Yes

42.

____(2) No

Do you support the annexation of unincorporated Bensenville properties in order to grow the Village? ____(1) Yes

____(2) No

This concludes the survey â&#x20AC;&#x201C; Thank you for your time!

Please return your completed survey in the enclosed postage-paid envelope addressed to.

ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 If you have additional comments or suggestions for the Village of Bensenville, please feel free to include them in the envelope.

Your responses will remain completely confidential.

The information printed to the right will ONLY be used to help identify which areas of the Village are having problems with village services. If your address is not correct, please provide the correct information. Thank you.

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