ASPIRE Oracle SaaS Management and Optimisation
Delivering measurable value to your organisation
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Client challenges
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ASPIRE framework with Oracle SaaS management and optimisation
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ASPIRE Oracle SaaS management and optimisation service offerings
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Why Version 1 for ASPIRE Oracle SaaS management and optimisation
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Why Version 1 is different. Our key differentiators
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Further resources
ASPIRE Oracle SaaS management and optimisation
Version 1’s ASPIRE Oracle SaaS management and optimisation service encompasses flexibility, innovation and Oracle cloud expertise to deliver measurable value to your organisation.
Client Challenge
Leveraging your investment
Buying a SaaS solution gives you access to the latest updates and enhancements to your business processes, but only if you have the delivery framework to support their review and implementation. If this is not in place, then regardless of the investment you have made, your processes will quickly become out of date.
Innovation Chart
Oracle SaaS Legacy (On prem or Cloud)
Client challenges
Partnering with a full-stack and multi-disciplinary managed services partner eliminates the headache of managing your day-to-day support and maintenance requirements internally. Through our comprehensive Oracle SaaS management and optimisation offering, Version 1 takes ownership of the tasks that distract you from what really matters, driving your business objectives and strategic initiatives.
We can support, enhance, and optimise your environment, regardless of their size and complexity. Version 1 ASPIRE is a highly flexible and progressive managed service model that can meet you wherever you are on your journey and adapt to your unique requirements.
“How
“How
do I ensure the ongoing training and development of my inhouse team from an outdated partner?”
Version 1’s ASPIRE Oracle Cloud SaaS management and optimisation services can be tailored to deliver a flexible ‘best-shore’ model with knowledge sharing at its core.
do I ensure innovation within my managed service and not just
‘break/fix’?”
The ASPIRE Oracle Cloud SaaS management and optimisation services measures Value Level Agreements (VLAs) based on your business outcomes and not just hitting service KPIs.
“How do I ensure simplicity in my environment and return on investment?”
Version 1 advocates adopting the system and adapting your processes to ensure that the deployment of releases are as smooth as possible.
These client challenges, if not properly addressed, have the potential to cripple your organisation’s ability to grow and respond to an increasingly disrupted marketplace. You know where your business needs to go. We can help you take it there and keep it there. Through ASPIRE, we will help you evolve your Oracle SaaS environment into a value generating, intelligent engine of innovation, automation, agility and sustained business outcomes.
This guide will give you an insight into ASPIRE, a differential value-led approach to managed services –invest in transparent outcome-based value-level agreements to ensure you see the return on investment you deserve.
ASPIRE Oracle SaaS management and optimisation overview
Version 1’s ASPIRE Oracle SaaS management and optimisation service enables you to leverage new functionalities as soon as they become available. This service ensures a stable, fully tested solution that aligns with Oracle’s monthly and quarterly release cycle, providing continuity of service to your user community. Additionally, it delivers longterm, measurable returns on investment.
Partner with experienced experts that have a relentless drive for exceeding expectations and unrelenting focus on your business success.
Version 1’s ASPIRE
Version 1 has re-imagined managed services to resolve the problems our customers face. We expect our customers to ASPIRE for more when it comes to managed services.
Version 1’s ASPIRE Framework empowers our customers to achieve better results through a focus on six key areas, expertly selected to keep IT estates evolving in line with today’s digital world.
Version 1 goes way beyond keeping the lights on by delivering against a framework that helps alleviate key problems and excite end users with better digital experiences.
Through ASPIRE, we achieve much more than just keeping systems performant, available, and Service Level Agreements (SLAs) compliant – we unlock your transformational potential and deliver real business value.
Simplify
Remove complexity, embrace simplicity
ASPIRE
Automate
Redefining the managed service experience with AI.
Innovate
Create value through insights
Evolve
Adapt to a shifting landscape
ASPIRE
Protect Comprehensive proactive security
Realise Meaningful performance indicators
An endlessly evolving, intelligent managed services model
ASPIRE is an endlessly evolving, intelligent managed services framework.
We continuously seek to identify new ways to pivot to our customers’ evolving support, maintenance, and development needs in an increasingly disrupted marketplace.
We do this through the use of cutting-edge technologies, advancements, and processes to enhance and optimise enterprise systems, returning business advantage to our customers, tied to defined value metrics.
This commitment to innovation underpins our Automate First, Self Service Next, Manual Intervention Last, which focuses on minimising costly support efforts and improving systems quality, reliability, and performance through simplification and self-healing activities.
It also governs our approach to securing and protecting customer estates by ensuring that innovative strategies include a focus on security best practices and security by design.
Underpinning all of these ASPIRE components is a firm commitment to putting end users’ needs and expectations at the heart of everything we do at Version 1.
ASPIRE framework for Oracle SaaS management and optimisation
Automated testing and AI
Continual integration, deployment and testing with defined industry DevOps methods and automation, will improve productivity and reduce risk
Protect
To ensure day to day delivery of your service and its stability we offer proactive monitoring, patching, backups, restores, capacity planning, disaster recovery and resilience to protect what’s important to your business
Realise
It’s not just about optimisation, it’s about management and ensuring you have the guardrails in place where costs are managed, understood, optimised and realised
S implify
Our principal to eliminate complexity and distraction in work processes, design and communication ensures simplicity in the overall service between you and Version 1
I nnovate
Our next generation services, including DevOps, automation and AI, promote innovation to continually improve your applications and end-customer service
A true partnership based on aligned culture and core values that evolves your service and cloud estate with the latest technologies and ways of working initiatives
Roadmap assessment and assistance
Health check Knowledge transfer
Environment management Testing (planning, automated, manual) Impact assessment
Pre/post refresh steps
Testing as a Service
Webinar: showcase /new features Process mining
Dev small change; enable enhancements
ASPIRE framework with Oracle SaaS management and optimisation services
Level 1, 2, 3, 4 Support across your entire Oracle Stack: SaaS, PaaS and IaaS
TOOLING | MAXIMISE EFFICIENCY AND USER EXPERIENCE
ServiceNow integration
• Bi-directional integration and operating in real-time.
• Dashboards for monitoring KPIs over wide range of metrics.
• Enhanced reporting, including additional custom data.
OpsView event monitoring/ management
• Version 1 standard monitoring tool for IaaS and PaaS.
• Integrates with ServiceNow with automated ticket logging.
Automated testing
• Fully automated regression testing for ERP and HCM cloud.
• Runs on a dedicated workstation.
• View test results through Engage dashboards.
Optimisation and adoption
• Cloud roadmap assessment.
• On-site quarterly health check.
• Knowledge transfer.
Business continuity
• Environment management.
• Impact assessment.
• Test planning.
• Regression testing.
ASPIRE Managed Services
Value-Level Agreements
(VLA)
SLA
+ =
With ASPIRE, SLAs are a given
A VLA is a meaningful key performance indicator that directly impacts your business’s bottom line and can be quantified, measured, and reported on.
The key difference between ASPIRE and traditional managed services lies in how we measure service success, not only by hitting SLAs around resolution and response times but also by delivering tangible ‘value adds’ to your business – we call them VLAs or Value Level Agreements.
These all help with the continuous service improvement across your systems and are measurable and reportable.
ASPIRE
What your VLA looks like depends on your unique needs
Customer problem
Customer 1
Client’s payroll team had to manually enter RTI Starter Declaration details from information supplied by new joiners on a paper form
What Version 1 delivered Positive impact
We proposed using the seeded self-service RTI Starter Declaration functionality to have employees enter the required data themselves as part of their onboarding process.
Significant time saving to the client’s payroll team. Estimated reduction in time by not having to manually key the data was around 0.5 to 1 day per month.
Customer 2
Client wanted a solution to control the requesting of learning. They have an obligation to follow Cabinet Office procurement procedures, with their current solution they were not compliant.
A journey which incorporates rules which trigger different tasks depending on the level of spend and the department that the requester is in. The data entered determines what the next step in the process is.
Client is now compliant with Cabinet Office procurement rules and processes. Additionally, it adds control and ability to report on the data. Finally, it has sped up the requesting process and removed significant manual intervention.
Customer 3
Client needed to improve their procure-to-pay process and allow for requestions to be raised on behalf of the requester.
A combination of new approval rules, creation of a customised role and additional roles assigned to users along with some new scheduled processes which removed manual work.
Client now utilises best practice in the system and the overall ‘procure to pay’ business process is improved.
Customer 4
Client wanted a one-stop shop for all approvers to be able to see all outstanding approvals in one place.
Implemented Oracle Digital Assistant (using OOTB Approver Skill) to facilitate this with no additional license costs.
Users (including busy senior users) can now see and action all their outstanding approvals from one place – with potential to extend functionality to Teams/mobile device.
Our key focus areas for your Managed Service
Optimisation and adoption
Cloud roadmap assessment
• Review all available updates of relevance to business’ priorities.
• Development of roadmap.
• New feature recommendations.
• Configure, test, and implement optional new features.
Optimisation and adoption
On-site quarterly health check
• Incident trend analysis.
• Quarterly on-site consultancy day.
• Process reviews.
• Recommendations report.
Oracle’s and quarterly releases
Knowledge transfer
• Informative new feature webinars.
• Recommendation papers and new functionality walkthroughs.
• Underutilised functionality awareness.
• Training packs.
• Onboarding new starters.
• Training for new processes and modules customisable training and enablement options.
Business continuity monthly quarterly releases
Business continuity
Test planning
• Define the scope of regression testing.
• Create test plan (environments, sequence of tests, test data, etc.
Environment Management
• Co-ordinate refreshes with Oracle.
• Pre and post release steps.
Impact assessment
• Provide tailored impact assessments across all modules
• Tailored webinar covering mandatory and
• Non-mandatory updates.
Regression testing
• Manual and automated testing across key business areas including integrations.
• Identify, log, and resolve defects.
Drive efficiencies with automated testing
Version 1 has developed a robust and comprehensive automated testing tool for the following:
• Streamline testing cycles and reduce manual effort.
• Minimise the risk of interruption or impact of the quarterly release cycle on organisations.
• Enabling you to focus on the benefits the updates provide.
• Reduce testing effort required for cloud quarterly releases:
• Run regression testing
• Review results
• Raise any issues identified with Oracle
• Repeat testing once fixes available
• Automated testing can be more extensive and thorough than manual.
• Add
Passed Failed
Oracle license and cloud cost optimisation
Oracle license and cloud optimisation consultancy
On-premises migration to cloud license assessment and rightsizing
Oracle cloud cost optimisation
350+
combined person years’ Oracle license experience
Oracle SAM managed services
Tried and tested Software Asset Management (SAM) methodologies based on ISO 19770 standards
Ongoing SAM Managed Service for Oracle
SAM advisory ‘light-touch’ service for Oracle
Ongoing Oracle cloud cost optimisation FinOps service
100’s
of successful client engagements over the last 20+ years
82%
Version 1’s license optimisation expertise helps to deliver financial risk reduction of over 82% on average during audit scenarios
£5m to £60K
Our SAM Managed Services delivered Database license reduction for our client from over £5m to just under £60k
Technical, commercial, contractual and SAM skills
Trusted to deliver customer success
Deeply experienced in provision of Oracle ERP Managed Services since 1996.
Recognised by Oracle user community as UKOUG Gold Partner of the Year for Managed Service (both applications and technology).
Env mgt., pre/post steps VLA
OCI support Integration / report / PaaS ext. support Small changes Roadmap and Healthcheck Licencing support x p x p p x x
p p x p p p x p p p p p p p
p p p p p p p p p x p p x x p p x p p p x
p p p p p p x p p p p p p p p p x p p p x
p p x p p p x
Exclusively focused on Oracle ERP, we do not work with any other ERP.
An established Oracle Partner and member of Oracle’s Cloud Program, we are in constant contact with Oracle to drive resolutions for our customers.
Engage next generation service delivery
ENGAGE next generation service delivery
Engage is the heartbeat of our ASPIRE Managed Services. All roads lead to Engage; this enables processes and data to be streamlined to deliver the very best digital experience.
“How can I implement more automated and streamlined ways of working to help drive down costs?”
“How
do I ensure my employees remain as productive as possible with seamless, intuitive services?”
“How do I get visibility of key IT ops data to enable my teams to identify issues and make critical decisions?”
PERSONALISED DIGITAL CHANNELS
DATA LAYER
Oracle SaaS management and optimisation service model
pick and mix
Version 1’s fully customisable model invites you to select from a comprehensive range of services.
Our flexible model can fulfil your unique requirements, whether you need to compliment your in-house resources or put in place a fully outsourced offering.
Core ASPIRE MS as a Service
• Level 1 sys admin and triage support
• Level 2/3 functional and technical support across all CEMlis and modular footprint
• DBA support, cloning, patching and proactive monitoring
• Azure/OCI support/AWS infrastructure support
• Problem management and P1 root cause analysis
ASPIRE MS as a Service
• PaaS extension and integration - maintenance and enhancement
• Reports maintenance and development
• Flexible service level agreements
• Customised value led agreements
• Complete small changes
• One stop shop for all 3rd party suppliers
• Onsite support for key process (e.g. Month end)
• Incident management and request items
• Unit testing for one-off fixes provided by oracle
• Default hours 08:00 - 18:00 (service desk 24*7*365)
• Monthly service reviews - onshore service delivery and account manager
• Manage Oracle service requests and escalations
Optimisation and adoption
• ERP roadmap aligned to business priorities
• Incident trend analysis
• On-site process review
• Recommendation paper and walkthrough
• Underutilised functionality review (new feature adoption)
• Annual ERP assessments
• New module review
Quarterly rhythm
• Quarterly health checks
• Cloud roadmap management
• Environment management
• Customised impact assessment
• New features walkthrough
• Automated/manual regression testing including defect resolution/Oracle SR management
• Pre and post patching steps
• Mandatory change configuration
• Artificial intelligence
• Blockchain
• Robotic process automation
• Automated testing
• Chatbots
• APEX extensions
• Licensing review Innovation and value add
Training and enablement
• Informative new feature webinars
• Training packs for new starters
• On-site/remote training for new processes and modules
• Customisable training and enablement options
• ‘how to’ guides
• Access to knowledge base
Customisable support
• Fixed price annual fee
• Tickets per month/year
• Onshore, nearshore and offshore models
• Onsite and offsite model
• Drawdown days
• FTE-based service
• 24*7*365 / emergency / out of hours support
Why Version 1 for ASPIRE Oracle SaaS management and optimisation services
Strength in Balance
Our Strength in Balance model guides us to give equal priority and focus across the three sides of our triangle; our customers, our people and a strong organisation. We keep a lens on all three aspects and make decisions to ensure we maintain a balanced perspective.
A high-performing, financially strong organisation of the highest integrity. A strength that empowers our people and delivers customer success.
Making a real difference through long-term, outcome focused relationships. Success that fulfils our people and fuels our growth.
Deliberately selecting, empowering and trusting people who are wired to deliver customer success. An empowerment that drives customer loyalty and organisational strength.
ASPIRE Oracle SaaS management and optimisation services
Client testimonials
Version 1 was our partner in delivering Oracle Fusion ERP solution. Our aim was to replace legacy Finance, Procurement, Fixed Assets and Payment applications with a single solution. Overall, the implementation went smoothly and was completed under budget which was a great achievement given the size and complexity of the system and project. Our approach was to “Adopt not Adapt” – Version 1 helped us reach that goal using the full configuration capabilities of Oracle Fusion with no custom development required. Moving to Oracle Fusion ensures future upgrades are completed with minimal disruption and maintenance costs should be kept to a minimum. Version 1 provided a structured and methodological project approach with any issues or changes being turned around in a timely manner.
Logistics Organisation
The support we’ve received since moving back to Version 1 in has been excellent. They provide both in depth technical knowledge and also the ability to work with us to understand our business needs and translate that into the art of the possible and identify the solutions available to us to deliver on those needs. This is an aspect that was missing in our previous support contract and the move to Version 1 has delivered positive benefits and given us a partner with knowledge of both the sector and the area, who cares about our organisation and priorities.
Public Sector Organisation
We are proud to be working alongside our Public Sector client once again, this time as their chosen Oracle SaaS Managed Services partner. We are excited to be working in partnership with the Council for many years to come and look forward to delivering value and efficiencies back to the users and business.
Raj Boparai, Head of ERP Managed Service at Version 1
Why is Version 1 different?
Our key differentiators
Scale and critical mass
With over 150 dedicated Managed Services consultants, our teams are well resourced and managed with the right levels of skill and Oracle expertise.
Stability
We have some of the lowest attrition rates in the industry. Being voted the best company to work for in multiple countries over the last decade has given us an unparalleled reputation in the market allowing us to provide a stable service.
Partnership
We are in the business of creating long term relationships based on shared values and have proposed a solution to your service requirements that will deliver this at all levels of the organisation.
Innovation
Beyond just breakfix and SLAs: We measure service success not only on hitting SLAs around resolution and response times but also on tangible ‘value adds’ to our customer’s business – we call them VLAs or value level agreements.
Best shore resource
We operate a “best-shore” policy when selecting and deploying services from various locations.
Flexibility
Our flexible commercial model means you are charged based on ticket numbers and not days or hours, giving certainty over your expenditure.
250
EA Managed Service consultants
Fully flexible service customised to our customers’ needs.
“Pick and mix” options enable to tailor the service
Full support across all Oracle modules (SaaS, IaaS, PaaS)
100+
EA Managed Service customers
100+ Seamless transitions
Empowering innovation through AI and cloud technologies including OIC, VBCS, BIP, OTBI
12
Depth and expertise across all modules and technologies
Clients across all industry sectors providing complete end-to-end solutions
Global service locations Adopt not adapt ethos Oracle certified professionals
150+ of VLA’s proposed across our ASPIRE customers
Trend analysis and knowledge base
“One stop shop” to support customers in managing their third-party suppliers
ITIL
Follow best practice ISO20000 certified
Recognised experts in Oracle
700+
dedicated Oracle consultants delivering solutions and services to 300+ customers
Oracle partner
With a track record that extends over 26 years
500+
Oracle certified professionals with specialisation delivery across the entire stack
Clients across all industry sectors
Providing complete end-to-end
Innovation Partner of the Year 2023
Oracle EMEA Partner Award
Partner of the year awards 2024
Gold UKOUG
• Analytics
• Managed Services – Applications
• Managed Services - Technology
• Applications Unlimited
• ERP Fusion Cloud
• HCM Fusion Cloud
• Data Integration
• Database
Silver UKOUG
• Business Transformation
• EPM
• Middleware
• Platform
• OCI
