Aspire Oracle SaaS Brochure

ASPIRE Oracle SaaS Management and Optimisation Delivering measurable value to your organisation

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Client challenges

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ASPIRE framework with Oracle SaaS management and optimisation

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ASPIRE Oracle SaaS management and optimisation service offerings

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Why Version 1 for ASPIRE Oracle SaaS management and optimisation

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Why Version 1 is different. Our key differentiators

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Further resources

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ASPIRE Oracle SaaS management and optimisation Version 1’s ASPIRE Oracle SaaS management and optimisation service encompasses flexibility, innovation and Oracle cloud expertise to deliver measurable value to your organisation.

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Client Challenge Leveraging your investment

Buying a SaaS solution gives you access to the latest updates and enhancements to your business processes, but only if you have the delivery framework to support their review and implementation. If this is not in place, then regardless of the investment you have made, your processes will quickly become out of date.

Innovation Chart Oracle SaaS

Legacy (On prem or Cloud)

120 100

PERCENTAGE

80 60 40 20 0

2022

2023

2024 YEAR

4

Major Upgrade 2025

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Client challenges Partnering with a full-stack and multi-disciplinary managed services partner eliminates the headache of managing your day-to-day support and maintenance requirements internally.

Through our comprehensive Oracle SaaS management and optimisation offering, Version 1 takes ownership of the tasks that distract you from what really matters, driving your business objectives and strategic initiatives.

We can support, enhance, and optimise your environment, regardless of their size and complexity. Version 1 ASPIRE is a highly flexible and progressive managed service model that can meet you wherever you are on your journey and adapt to your unique requirements.

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“How do I ensure the ongoing training and development of my inhouse team from an outdated partner?”

Version 1’s ASPIRE Oracle Cloud SaaS management and optimisation services can be tailored to deliver a flexible ‘best-shore’ model with knowledge sharing at its core.

“How do I ensure innovation within my managed service and not just ‘break/fix’?”

The ASPIRE Oracle Cloud SaaS management and optimisation services measures Value Level Agreements (VLAs) based on your business outcomes and not just hitting service KPIs.

“How do I ensure simplicity in my environment and return on investment?”

Version 1 advocates adopting the system and adapting your processes to ensure that the deployment of releases are as smooth as possible.

These client challenges, if not properly addressed, have the potential to cripple your organisation’s ability to grow and respond to an increasingly disrupted marketplace. You know where your business needs to go. We can help you take it there and keep it there. Through ASPIRE, we will help you evolve your Oracle SaaS environment into a value generating, intelligent engine of innovation, automation, agility and sustained business outcomes.

This guide will give you an insight into ASPIRE, a differential value-led approach to managed services – invest in transparent outcome-based value-level agreements to ensure you see the return on investment you deserve.

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ASPIRE Oracle SaaS management and optimisation overview Version 1’s ASPIRE Oracle SaaS management and optimisation service enables you to leverage new functionalities as soon as they become available.

This service ensures a stable, fully tested solution that aligns with Oracle’s monthly and quarterly release cycle, providing continuity of service to your user community. Additionally, it delivers longterm, measurable returns on investment.

Partner with experienced experts that have a relentless drive for exceeding expectations and unrelenting focus on your business success.

Version 1’s ASPIRE Version 1 has re-imagined managed services to resolve the problems our customers face. We expect our customers to ASPIRE for more when it comes to managed services.

Version 1’s ASPIRE Framework empowers our customers to achieve better results through a focus on six key areas, expertly selected to keep IT estates evolving in line with today’s digital world.

Version 1 goes way beyond keeping the lights on by delivering against a framework that helps alleviate key problems and excite end users with better digital experiences.

Simplify

ASP

Through ASPIRE, we achieve much more than just keeping systems performant, available, and Service Level Agreements (SLAs) compliant – we unlock your transformational potential and deliver real business value.

Automate

Redefining the managed service experience with AI.

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Remove complexity, embrace simplicity

Innovate

Evolve

Create value through insights

Adapt to a shifting landscape

PIRE Protect

Realise

Comprehensive proactive security

Meaningful performance indicators

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An endlessly evolving, intelligent managed services model ASPIRE is an endlessly evolving, intelligent managed services framework.

We continuously seek to identify new ways to pivot to our customers’ evolving support, maintenance, and development needs in an increasingly disrupted marketplace.

We do this through the use of cutting-edge technologies, advancements, and processes to enhance and optimise enterprise systems, returning business advantage to our customers, tied to defined value metrics.

This commitment to innovation underpins our Automate First, Self Service Next, Manual Intervention Last, which focuses on minimising costly support efforts and improving systems quality, reliability, and performance through simplification and self-healing activities.

It also governs our approach to securing and protecting customer estates by ensuring that innovative strategies include a focus on security best practices and security by design.

Underpinning all of these ASPIRE components is a firm commitment to putting end users’ needs and expectations at the heart of everything we do at Version 1.

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ASPIRE framework for Oracle SaaS management and optimisation Automated testing and AI

Simplify

Continual integration, deployment and testing with defined industry DevOps methods and automation, will improve productivity and reduce risk

Our principal to eliminate complexity and distraction in work processes, design and communication ensures simplicity in the overall service between you and Version 1

Protect

Innovate

To ensure day to day delivery of your service and its stability we offer proactive monitoring, patching, backups, restores, capacity planning, disaster recovery and resilience to protect what’s important to your business

Our next generation services, including DevOps, automation and AI, promote innovation to continually improve your applications and end-customer service

Realise

Evolve

It’s not just about optimisation, it’s about management and ensuring you have the guardrails in place where costs are managed, understood, optimised and realised

A true partnership based on aligned culture and core values that evolves your service and cloud estate with the latest technologies and ways of working initiatives

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ASPIRE Oracle SaaS management and optimisation service offerings 14

Roadmap assessment and assistance

Health check

Knowledge transfer

Environment management

Testing (planning, automated, manual)

Impact assessment

Pre/post refresh steps

Testing as a Service

Dev small change; enable enhancements

Webinar: showcase /new features

Process mining

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ASPIRE framework with Oracle SaaS management and optimisation services Level 1, 2, 3, 4 Support across your entire Oracle Stack: SaaS, PaaS and IaaS TOOLING | MAXIMISE EFFICIENCY AND USER EXPERIENCE ServiceNow integration •

Bi-directional integration and operating in real-time.

•

Dashboards for monitoring KPIs over wide range of metrics.

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Enhanced reporting, including additional custom data.

Optimisation and adoption •

Cloud roadmap assessment.

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On-site quarterly health check.

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Knowledge transfer.

Business continuity •

Environment management.

OpsView event monitoring/ management

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Impact assessment.

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Version 1 standard monitoring tool for IaaS and PaaS.

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Test planning.

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Regression testing.

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Integrates with ServiceNow with automated ticket logging.

Automated testing •

Fully automated regression testing for ERP and HCM cloud.

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Runs on a dedicated workstation.

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View test results through Engage dashboards.

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ASPIRE Managed Services Value-Level Agreements (VLA)

SLA

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With ASPIRE, SLAs are a given A VLA is a meaningful key performance indicator that directly impacts your business’s bottom line and can be quantified, measured, and reported on.

The key difference between ASPIRE and traditional managed services lies in how we measure service success, not only by hitting SLAs around resolution and response times but also by delivering tangible ‘value adds’ to your business – we call them VLAs or Value Level Agreements.

These all help with the continuous service improvement across your systems and are measurable and reportable.

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VLA

=

ASPIRE

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Our client Value Level Agreements

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What your VLA looks like depends on your unique needs Customer problem

What Version 1 delivered

Positive impact

Customer 1

We proposed using the seeded self-service RTI Starter Declaration functionality to have employees enter the required data themselves as part of their onboarding process.

Significant time saving to the client’s payroll team. Estimated reduction in time by not having to manually key the data was around 0.5 to 1 day per month.

A journey which incorporates rules which trigger different tasks depending on the level of spend and the department that the requester is in. The data entered determines what the next step in the process is.

Client is now compliant with Cabinet Office procurement rules and processes.

Additionally, it adds control and ability to report on the data. Finally, it has sped up the requesting process and removed significant manual intervention.

A combination of new approval rules, creation of a customised role and additional roles assigned to users along with some new scheduled processes which removed manual work.

Client now utilises best practice in the system and the overall ‘procure to pay’ business process is improved.

Implemented Oracle Digital Assistant (using OOTB Approver Skill) to facilitate this with no additional license costs.

Users (including busy senior users) can now see and action all their outstanding approvals from one place – with potential to extend functionality to Teams/mobile device.

Client’s payroll team had to manually enter RTI Starter Declaration details from information supplied by new joiners on a paper form

Customer 2 Client wanted a solution to control the requesting of learning. They have an obligation to follow Cabinet Office procurement procedures, with their current solution they were not compliant.

Customer 3 Client needed to improve their procure-to-pay process and allow for requestions to be raised on behalf of the requester.

Customer 4 Client wanted a one-stop shop for all approvers to be able to see all outstanding approvals in one place.

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Our key focus areas for your Managed Service Optimisation and adoption

Cloud roadmap assessment •

Review all available updates of relevance to business’ priorities.

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Development of roadmap.

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New feature recommendations.

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Configure, test, and implement optional new features.

On-site quarterly health check •

Incident trend analysis.

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Quarterly on-site consultancy day.

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Process reviews.

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Recommendations report.

Knowledge transfer •

Informative new feature webinars.

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Recommendation papers and new functionality walkthroughs.

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Underutilised functionality awareness.

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Training packs.

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Onboarding new starters.

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Training for new processes and modules customisable training and enablement options.

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Optimisation and adoption

Oracle’s and qu relea

Business continuity

Test planning •

Define the scope of regression testing.

•

Create test plan (environments, sequence of tests, test data, etc.

Environment Management Business continuity

monthly uarterly ases

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Co-ordinate refreshes with Oracle.

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Pre and post release steps.

Impact assessment •

Provide tailored impact assessments across all modules

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Tailored webinar covering mandatory and

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Non-mandatory updates.

Regression testing •

Manual and automated testing across key business areas including integrations.

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Identify, log, and resolve defects.

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Drive efficiencies with automated testing Version 1 has developed a robust and comprehensive automated testing tool for the following: •

Streamline testing cycles and reduce manual effort.

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Minimise the risk of interruption or impact of the quarterly release cycle on organisations.

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Enabling you to focus on the benefits the updates provide.

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Reduce testing effort required for cloud quarterly releases: • Run regression testing • Review results • Raise any issues identified with Oracle • Repeat testing once fixes available

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Automated testing can be more extensive and thorough than manual.

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Add additional test cases without increasing user workload.

Results by Test Area Start Date:

End Date: Tests Run:

Tests Not Run: Tests Passed: Tests Failed: 24

11/09/24 11/09/24

16 14 12 10 8 6

48

4

0

2

48

0

0

11 AP

16 AR

16 PO

5

Passed Failed

GL

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Oracle license and cloud cost optimisation Oracle license and cloud optimisation consultancy​ On-premises migration to cloud license assessment and rightsizing Oracle cloud cost optimisation ​

Oracle SAM managed services Tried and tested Software Asset Management (SAM) methodologies based on ISO 19770 standards​ Ongoing SAM Managed Service for Oracle ​ SAM advisory ‘light-touch’ service for Oracle​ Ongoing Oracle cloud cost optimisation ​ FinOps service

350+ 100’s combined person years’ Oracle license experience

82%

Version 1’s license optimisation expertise helps to deliver financial risk reduction of over 82% on average during audit scenarios

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of successful client engagements over the last 20+ years

£5m to £60K Our SAM Managed Services delivered Database license reduction for our client from over £5m to just under £60k

Technical, commercial, contractual and SAM skills 27

Trusted to deliver customer success Sector

Transition from another Partner

EPM

Quarterly release support

Trend analysis/ knowledg transfer

ERP

HCM

Travel

p

p

x

p

x

x

x

Government

p

p

p

p

p

Public Sector

p

p

p

p

p

p

Local Council

p

p

p

p

p

p

Financial Sector

p

p

p

p

p

x x

p

Financial Sector

p

p

Travel

p

p

x x x

p

p

p

Education

p

p

p

p

p

p

NHS

x

p

p

p

p

x x

p

NHS

x x

p

p

Deeply experienced in provision of Oracle ERP Managed Services since 1996.

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Recognised by Oracle user community as UKOUG Gold Partner of the Year for Managed Service (both applications and technology).

/ ge

Integration / report / PaaS ext. support

Small changes

Roadmap and Healthcheck

p

p

x

p

x x

p

p

p

x x

p

p

p

p

p

p

p

p

p

p

p

p

p

p

p

p

p

p

x

p

p

x x

p

p

p

p

p

p

p

p

p

x x x

p

p

p

p

p

p

p

p

p

p

p

p

p

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x x

p

p

p

x x

Env mgt., pre/post steps

VLA

x

p

p

OCI support

Exclusively focused on Oracle ERP, we do not work with any other ERP.

Licencing support

An established Oracle Partner and member of Oracle’s Cloud Program, we are in constant contact with Oracle to drive resolutions for our customers.

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Engage next generation service delivery

ENGAGE next generation service delivery Engage is the heartbeat of our ASPIRE Managed Services. All roads lead to Engage; this enables processes and data to be streamlined to deliver the very best digital experience.

“How can I implement more automated and streamlined ways of working to help drive down costs?”

“How do I ensure my employees remain as productive as possible with seamless, intuitive services?”

“How do I get visibility of key IT ops data to enable my teams to identify issues and make critical decisions?”

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PERSONALISED DIGITAL CHANNELS

ASPIRE chatbot

Self service portal

Mobile App

Chat

Automated reporting

Real-time dashboards

API integration to datasets

Event correlation and analysis

Automation CoE

Email

Phone

DATA LAYER

Configuration management

AI OPERATIONS

Observability

Predictive intelligence

PROCESS OPTIMISATION

Process mining

Process optimisation

Process harmonisation

ITIL process leaders

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Oracle SaaS management and optimisation service model pick and mix Version 1’s fully customisable model invites you to select from a comprehensive range of services.

Our flexible model can fulfil your unique requirements, whether you need to compliment your in-house resources or put in place a fully outsourced offering.

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Core ASPIRE MS as a Service •

Level 1 sys admin and triage support

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Incident management and request items

•

Level 2/3 functional and technical support across all CEMlis and modular footprint

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Unit testing for one-off fixes provided by oracle​

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DBA support, cloning, patching ​and proactive monitoring

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Default hours 08:00 - 18:00 (service desk 24*7*365)

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Azure/OCI support/AWS infrastructure support

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Monthly service reviews - onshore service delivery and account manager

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Problem management ​and P1 root cause analysis​

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Manage Oracle service requests and escalations

ASPIRE MS as a Service

Optimisation and adoption

Quarterly rhythm

•

•

•

Quarterly health checks​

•

Cloud roadmap management

•

Environment management ​

•

Customised impact assessment ​

•

New features walkthrough ​

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Automated/manual regression testing including defect resolution/Oracle SR management​

•

Pre and post patching steps

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Mandatory change configuration

PaaS extension and integration - maintenance and enhancement

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Reports maintenance and development

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Flexible service level agreements

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Customised value led agreements

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Complete small changes

•

One stop shop for all 3rd party suppliers

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Onsite support for key process (e.g. Month end)

ERP roadmap aligned to business priorities

•

Incident trend analysis

•

On-site process review

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Recommendation paper and walkthrough

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Underutilised functionality review (new feature adoption)

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Annual ERP assessments

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New module review

Innovation and value add

Training and enablement

Customisable support

•

Artificial intelligence

•

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Fixed price annual fee

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Blockchain

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Tickets per month/year

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Robotic process automation

•

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Automated testing

Onshore, nearshore and offshore models

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Chatbots

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APEX extensions

•

Licensing review

Informative new feature webinars

•

Training packs for new starters

•

On-site/remote training for new processes and modules

•

Onsite and offsite model

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Customisable training and enablement options

•

Drawdown days

•

FTE-based service

•

‘how to’ guides

•

•

Access to knowledge base

24*7*365 / emergency / out of hours support

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Why Version 1 for ASPIRE Oracle SaaS management and optimisation services

Strength in Balance Our Strength in Balance model guides us to give equal priority and focus across the three sides of our triangle; our customers, our people and a strong organisation. We keep a lens on all three aspects and make decisions to ensure we maintain a balanced perspective.

A high-performing, financially strong organisation of the highest integrity. A strength that empowers our people and delivers customer success.

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Making a real difference through long-term, outcome focused relationships. Success that fulfils our people and fuels our growth.

Deliberately selecting, empowering and trusting people who are wired to deliver customer success. An empowerment that drives customer loyalty and organisational strength.

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ASPIRE Oracle SaaS management and optimisation services Client testimonials Version 1 was our partner in delivering Oracle Fusion ERP

solution. Our aim was to replace legacy Finance, Procurement, Fixed Assets and Payment applications with a single solution.

Overall, the implementation went smoothly and was completed under budget which was a great achievement given the size and complexity of the system and project. Our approach was to “Adopt not Adapt” – Version 1 helped us reach that goal using the full configuration capabilities of Oracle Fusion with no custom development required. Moving to Oracle Fusion ensures future upgrades are completed with minimal disruption and maintenance costs should be kept to a minimum. Version 1 provided a structured and methodological project approach with any issues or changes being turned around in a timely manner.

Logistics Organisation

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The support we’ve received since

moving back to Version 1 in has been excellent. They provide both in

depth technical knowledge and also the ability to work with us to

understand our business needs and translate that into the art of the

possible and identify the solutions available to us to deliver on those needs. This is an aspect that was missing in our previous support

contract and the move to Version 1

has delivered positive benefits and given us a partner with knowledge

of both the sector and the area, who cares about our organisation and priorities.

Public Sector Organisation

We are proud to be

working alongside our

Public Sector client once

again, this time as their chosen

Oracle SaaS Managed Services partner. We are excited to be

working in partnership with the

Council for many years to come and

look forward to delivering value and efficiencies back to the users and business.

Raj Boparai, Head of ERP Managed Service at Version 1

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Why is Version 1 different?

Our key differentiators

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Scale and critical mass

Stability

Partnership

With over 150 dedicated Managed Services consultants, our teams are well resourced and managed with the right levels of skill and Oracle expertise.

We have some of the lowest attrition rates in the industry.

Being voted the best company to work for in multiple countries over the last decade has given us an unparalleled reputation in the market allowing us to provide a stable service.

We are in the business of creating long term relationships based on shared values and have proposed a solution to your service requirements that will deliver this at all levels of the organisation.

Innovation

Best shore resource

Flexibility

Beyond just breakfix and SLAs: We measure service success not only on hitting SLAs around resolution and response times but also on tangible ‘value adds’ to our customer’s business – we call them VLAs or value level agreements.

We operate a “best-shore” policy when selecting and deploying services from various locations.

Our flexible commercial model means you are charged based on ticket numbers and not days or hours, giving certainty over your expenditure.

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ASPIRE Oracle SaaS management and optimisation service capabilities 44

250

EA Managed Service consultants Fully flexible service customised to our customers’ needs.

“Pick and mix” options enable to tailor the service

12

Global service locations

Depth and expertise across all modules and technologies

Full support across all Oracle modules (SaaS, IaaS, PaaS)

100+

EA Managed Service customers

Clients across all industry sectors providing complete end-to-end solutions

Oracle

100+

Seamless transitions

Empowering innovation through AI and cloud technologies including OIC, VBCS, BIP, OTBI

Adopt

not adapt ethos

150+ of VLA’s proposed across our ASPIRE customers

certified professionals

Trend

analysis and knowledge base

“One stop shop” to support customers in managing their third-party suppliers

ITIL

Follow best practice ISO20000 certified 45

Recognised experts in Oracle

700+

500+​

Oracle partner

Clients across all industry sectors

With a track record that extends over 26 years

Providing complete end-to-end solutions

dedicated Oracle consultants delivering solutions and services to 300+ customers

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Oracle certified professionals with specialisation delivery across the entire stack

Oracle Innovation Partner of the Year 2023 Oracle EMEA Partner Award

Partner of the year awards 2024 Gold UKOUG

Silver UKOUG

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Analytics

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Business Transformation

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Managed Services – Applications

•

EPM

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Managed Services - Technology

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Middleware

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Applications Unlimited

•

Platform

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ERP Fusion Cloud

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OCI

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HCM Fusion Cloud

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Data Integration

•

Database 47

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Further resources Our website: Reimagine the potential of your Managed Services. ASPIRE to more.

Our customer success stories: Customer Success - Version 1.

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LEARN MORE

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