DISPATCH THE SAN LUIS OBISPO COUNTY SHERIFF’S OFFICE DISPATCH CENTER is an integral element to the Sheriff’s Office and in maintaining public safety in the community. In the last year, dispatchers were designated as first responders in the state of California, and rightly so: dispatchers are often the first point of contact that the public has when seeking help from law enforcement or medical aid. The dispatchers often speak to callers on their very worst day: when they must call 9-1-1 because a loved one is having a medical emergency, when an argument escalates to violence, or when there is a mental health emergency.
Arroyo Grande and Morro Bay. The Sheriff’s Office also maintains
ers also have a Tactical Dispatch Team.
communication and dispersal of
This team responds in the field to
resources to the citizens of these areas,
high-priority extended calls for service,
including law enforcement, paramedics,
often calls that also necessitate a
and numerous county and state depart-
Search and Rescue (SAR) or Special
ments. The Sheriff’s Office is staffed
Enforcement Detail (SED) callout. The
24 hours a day and 365 days a year with
Tactical Dispatch Team responds to the
EMD (Emergency Medical Dispatch)
field with the deputies to assist in
certified dispatchers. In 2021, the Sheriff’s Dispatch Center answered more than 300,000 phone calls, averaging over 22,000 calls per month. The total number of calls was
Office Dispatch Center is a primary Public Safety Answering Point respon-
serves as primary radio contact in the field so as not to disrupt regular radio operations on Sheriff’s patrol radio. The Sheriff’s Dispatch Center normally
administrative calls, and over 33,518
participates in community outreach
emergency line calls. Of the calls
programs such as the 911 for Kids
answered, there were 106,827 law
Program but was unable to participate
enforcement calls for service generated
in 2021 due to the COVID-19 pandemic.
and 26,751 medical calls.
They continued to serve the community
THE 911 CALLS WERE ANSWERED IN 99% OF THE TIME ,
by leading the way in 911 developments with the use of the RAVE panic button in school systems, Smart 911, Reverse 911, text to 911, and Rapid Deploy mapping.
SURPASSING THE
sible for all 911 calls in the County of
CALIFORNIA STATE
San Luis Obispo, as well as the cities of
STANDARD OF 95% .
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recording communications and times, facilitates additional resources, and
comprised of 56,657 911 calls, 209,825
15 SECONDS OR LESS, The San Luis Obispo County Sheriff’s
In addition to daily operations, dispatch-
SAN LUIS OBISPO COUNTY SHERIFF’S OFFICE
